Hotels kapture-Hotel CRM Software | Hospitality CRM | Hotel Booking Software | Reservation Software

EVERY SERVICE OFFERED

MUST BE ALWAYS OCCUPIED Better Done Than Said

for

Here’s how we actually UTILIZE the mobile phone.

END TO END CRM SYSTEM

All you need is a Smartphone... …and they’re really Cheap these days

Multiple locations, multiple offerings Varied rate structures Unorganized bookings and payments No one stop solution for Lead management and CRM • No ROI based analytics • • • •

CHALLENGES in HOSPITALITY INDUSTRY

Handling geographical challenges to manage multiple offerings like corporate bookings, MICE, banquets, rooms etc. of different locations becomes difficult.

MULTIPLE LOCATIONS MULTIPLE OFFERINGS

VARIED RATE STRUCTURES External factors like government policies, market changes, competitors, demand & supply during special events, holiday seasons, marriage seasons and customer preferences along with internal factors like company policies, other financial reasons lead to a constant need for updating the prices.

Also stay packages include meal plans, pick up and drop service, laundry service and other facilities which the customer can choose as per his or her requirements.

Automating booking systems based on this Dynamic Pricing Structure becomes a challenge.

Traditional systems like excel sheets to generate quotations, check availability and manage inventory/ occupancy for bookings and maintain payment status increases number of tasks and possibilities of errors leading to losses.

UNORGANIZED BOOKIGNS & PAYMENTS

Separate systems to nourish leads from various channels and automate post-sales CRM makes processes tedious and confUsing.

Keeping a track of customers, their preferences, their likes and dislikes and important dates like birthdays, anniversaries, foundation days, etc. is crucial Measuring sales performance and analyzing future trends becomes a challenge because of lack of systems that generate ROI based reports.

This makes formulating sales and marketing strategies even more difficult.

NO ONE-STOP SOLUTION FOR LEAD MANAGEMENT, CRM & REPORTING

KAPTURE HELPS • •

• • •

Automate sales processes Manage bookings and payments Monitor Marketing campaigns Handle Post-sales CRM Generate ROI based reports

LEAD MANAGEMENT

WWW

Kapture & Assign Leads Allocate leads based on offerings, sales teams, location, type of lead, source of lead, round robin technique and other parameters.

Kapture can be integrated with landing pages, websites and microsites, travel distributors, channel partners, online portals, social media applications and call centers

Profile Your Customers Create separate identities and a complete portfolio for all your customers, projects to maintain crucial information about them like annual days, foundation days, anniversaries..

Maintain data of channel partners and other agents as well.

Classify & Allocate Leads Based on offerings, type of leads, sales teams, or any other parameters

Goa

Based on areas or zones Mumbai

Meeting Rooms

Delhi

Conf.

Rooms

Based on high valued clients

With this you can be sure that every lead that comes in is appropriately attended

Rooms

Banquets

MICE

Manage Client Visits Assign Daily Plans based on appointments, territories and generate adherence reports.

Plan meetings for high-valued clients more frequently than others.

Track the exact location of your sales teams.

Calculate conveyance based on distance travelled.

Reminders & Alerts Set auto alerts and reminders through SMSes, e-mails and pop-ups for calls, meetings and follow-ups Maintain history of recent conversations.

This way you are making sure that no lead is lost and 100% effort goes into converting them.

Post-Sales CRM KAPTURE comes with a query resolution tool to resolve complaints or other enquiries.

Feedback of every customer can be monitored through the system.

Reminders and alerts can be set for calling customers on important dates like foundation days, annual functions, birthdays or anniversaries.

MANAGE BOOKINGS

Check Occupancy Check the availability or occupancy of every product of yours.

Special features for checking availability and blocked dates for banquets, halls etc on a real time basis.

Empower your on-field teams to check availability on the phone and facilitate easy bookings as per latest rate cards

Create Rate Structures Rates differ for different offerings, at different times of the year and from location to location. Manage them all; seamlessly.

So now the sales team can access Real-Time reports over their mobile phones, from almost anywhere.

Manage Seasonal Packages Based on your seasonal offers and pricing, rate cards can be formulated and deployed on the system.

KAPTURE has functionalities using which you can include rates for meal plans, laundry services, escort services, loyalty programes and other such facilities.

Bills can be generated based on the services or packages that customers opt.

Manage Corporate Tie-ups Store essential information about corporates like bookers, annual days, foundation days etc.

Check status of tie-ups with corporates Generate and send annual rate cards or quotations through the system.

Create Hierarchies The platform allows access to different users based on hierarchy and usability

This way, leads are managed efficiently and an escalation matrix can be designed.

Quotations raised for corporate tie-ups or any other deal can be sent to higher ups for approvals.

Manage Payments and Pricing

Track status of completed and pending payments with options to set payment types like EMIs, Cheque, Cash etc.

Manage the complete cycle from selling services, till occupancy

Preset Taxes & Other Exclusive Charges, package prices and integrate with accounts and billing teams.

Send payment reminders to clients through the system.

Integration With Existing Systems Kapture is the only system you need to deploy as it comes with APIs that allows seamless integration with your call center and other existing systems.

OTHER SALIENT FEATURES

Manage your products Occupied Add, delete or modify products or offerings.

Store essential information about products or offerings along with their rate structures and package offers.

Track sales performance and occupancy matrix along with dates for each product on a daily, monthly or yearly basis.

Available

ROI based Sales Analytics Get reports channel wise, sales team wise, area wise and more.

…………..….

Generate 350+ daily, weekly and monthly reports to track your sales performance. ……….

Online -Offline -Audit \Manage all your marketing campaigns like hoardings or other outdoor ads with location mapping and time stamping.

Run, monitor and Optimize online ads and digital campaigns

Communication Tools

Module to send bulk emails, SMSes with templetized formats to customers, partners etc., with details about your offerings like rates, bills or promotional offers.

Inbuilt chat-rooms for internal communication.

Create Employee Roster

Create and assign tasks to your internal teams Once an employee applies for a leave, it will be logged into the system and no lead will be allocated to him/her in their leave period.

Absent employees can transfer and reassign leads to other team members

Set reminders so that no quality lead is lost Create buckets for your leads based on their status Maintain history of conversations

Task management

And there’s more!

Money Matters  No Additional Costs

 No Implementation Charges  No Training Fees

 Free Mobile App  Zero AMC

 24*7 Tech Support  Pay per login per month, just Rs. 1500/-

Thank You