Government Business Volume 17.10 by Public Sector Publishing

www.governmentbusiness.co.uk | VOLUME 17.10

CONFERENCES & EVENTS Discover a perfect mix of business and pleasure on the South Coast

INTERPRETING & TRANSLATION

EMERGENCY SERVICES

MONEY MATTERS

RISK MANAGEMENT – Continuing service delivery in the face of disruption

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tbusiness.co.uk

Time of austerity, savings, cuts, spending reviews – these are the buzz words of the day. You see them in magazine and newspaper articles, hear them during radio and TV news bulletins, and say them when discussing the state of the country and your organisation with your colleagues.

| Volume 17.1 0

CoNFeReN & eVeNTS CeS Discover a perf ect mix of business and plea sure on the South Coa st

You will also find them throughout the pages of this issue of Government Business, which is filled with articles explaining how you can get the most out of your budget. For example, on page 9 we find out if prepaid cards are the solutions to public sector payments, and the Built Environment section of the magazine covers several aspects of how it pays to go green. Times may not be great at the moment but with best practice and innovative thinking there will be light at the end of the tunnel.

INTeRPReTING & TRANSlATIoN

emeRGeNCY SeRVICeS

moNeY mATTe RS

Enjoy the issue. RISK mANAGe meNT – Continuing service

delivery in the face

of disruption

Sofie Lidefjard, Editor editorial@psigroupltd.co.uk

GOVERNMENT BUSINESS MAGAZINE If you would like to receive 12 issues of Government Business magazine for £95 a year, please contact Public Sector Information, 226 High Road, Loughton, Essex IG10 1ET. Tel: 020 8532 0055, Fax: 020 8532 0066, or visit the Government Business website at: P NEWS P FEATURES P PROFILES P CASE STUDIES P EVENTS P AND MORE

8 www.governmentbusiness.co.uk PUBLISHED BY PUBLIC SECTOR INFORMATION LIMITED 226 High Rd, Loughton, Essex IG10 1ET. Tel: 020 8532 0055 Fax: 020 8532 0066 EDITOR Sofie Lidefjard ASSISTANT EDITOR Angela Pisanu PRODUCTION EDITOR Karl O’Sullivan PRODUCTION DESIGN Jacqueline Grist PRODUCTION CONTROL Reiss Malone

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© 2010 Public Sector Information Limited. No part of this publication can be reproduced, stored in a retrieval system or transmitted in any form or by any other means (electronic, mechanical, photocopying, recording or otherwise) without the prior written permission of the publisher. Whilst every care has been taken to ensure the accuracy of the editorial content the publisher cannot be held responsible for errors or omissions. The views expressed are not necessarily those of the publisher. ISSN 1362 - 2541 THE BUSINESS MAGAZINE FOR GOVERNMENT

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CONTENTS GOVERNMENT BUSINESS 17.10

6 NEWS 9 MONEY MATTERS Are prepaid cards the solution to public sector payments? We preview the Local Government Pension Investment Forum, an annual conference, which offers delegates unique benefits

14 BUILT ENVIRONMENT The British Standards Institute introduces the new EN 16001 standard, which can help your organisation meet the requirements of the Carbon Reduction Commitment Energy Efficiency Scheme ESTA’s Alan Aldridge discusses how to achieve a structured approach to energy management This summer saw the end of a law banning councils from selling renewable electricity, which may spur a local power revolution and bring income to local areas The Carbon Show will provide resources, products and strategies needed to excel in the world of carbon related business Energy Solutions, 6-7 October, is the UK’s must attend, London based energy management event

The M&E exhibition joins the industry’s leading suppliers, distributors and manufacturers with specifiers, installers and end users Built Environment Solutions & Technologies will show you how to achieve smarter, more affordable and sustainable construction in the new economy We preview European Biofuels Expo and Conference, the largest dedicated bioenergy event in Europe

43 RISK MANAGEMENT Spending cuts will generate new challenges and require some creative applications of Business Continuity Management to address them, writes the Business Continuity Institute

47 CONFERENCES & EVENTS What do Bath, Bristol and Bournemouth offer the conference organiser? In Kent you will find a selection of remarkable conference venues in both new and traditional settings Brighton and Eastbourne offer conference delegates the right mix of business and pleasure The Westminster Collection discusses how private members’ clubs have

shaken off their traditional image and opened their doors to event organisers

61 INTERPRETING & TRANSLATION The public sector must have access to quality translation and interpreting services in order to communicate with today’s multi cultural society

64 GRAFFITI REMOVAL The Anti-Graffiti Association discusses graffiti and how it can be prevented

67 FACILITIES MANAGEMENT At Total Workplace Management you will find cost effective solutions for all your facilities management requirements

71 HR/TRAINING We preview the CIPD Annual Conference and Exhibition – the UK’s leading HR event

75 EMERGENCY SERVICES The Emergency Services Show is the only event for all involved in Emergency Planning, Response and Recovery

83 HEALTH & SAFETY We summarise what Health and Safety ‘10 – North has to offer visitors

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NEWSINBRIEF Funding awarded for inter-faith projects in local communities The Faiths in Action-programme has awarded funding to over 100 organisations to run local inter faith projects, helping to strengthen neighbourhoods across England. As well as boosting integration, the grants will spur social action by faith communities, helping to create communities in which people from different backgrounds work together to achieve common aims. The Faiths in Action programme, managed by the Community Development Foundation (CDF) and sponsored by Communities and Local Government, creates opportunities for dialogue and collaboration between different faith groups within local communities.

Businesses urged to improve disabled access With two years until the start of the Paralympics, Ministers are urging companies to improve their disability access as a way of becoming more profitable, as well as more socially responsible. In 2012 one million disabled visitors are expected in London for the Olympic and Paralympic Games bringing with them millions of pounds in business. To encourage businesses to become more accessible the Department for Business, Innovation and Skills (BIS) and the Office for Disability Issues (ODI) commissioned a report setting out the opportunities that disabled customers bring. The report '2012 Legacy for Disabled People: Inclusive and Accessible Business' shows that disabled consumers are a significant but poorly addressed market worth £40-£80 billion a year.

The Big Tidy Up celebrates second birthday Keep Britain Tidy is celebrating the second anniversary of launching The Big Tidy Up, which brings communities together to clean up their local areas. To date, almost half a million people from school children to businesses and professional footballers have taken part, with more than 12,000 Big Tidy Ups taken place across England. Keep Britain Tidy's chief executive Phil Barton said: "The Big Tidy Up is one way that people can come together easily and make a big difference to the place where they live, work or study. "If people are fed up with litter in their neighbourhood and want to make their area better, they should visit www.thebigtidyup.org where they will find all the information they need to become part of England's Big Tidy Up."

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NEWS Groundbreaking renewable energy facility developed groundbreaking facility in Suffolk, designed to produce renewable energy and to reduce carbon emissions and landfill waste in the East of England, has been built thanks to a £1.18 million grant from the European Regional Development Fund (ERDF). The facility, which was built and run by Adnams Bio Energy Limited, will inject green gas into the national grid and generate fuel for vehicles by reusing food waste from local businesses, breweries, hotels and restaurants. The facility will also be used as a showcase

project, with other organisations encouraged to visit the site to see the potential of the new technology at first hand. The anaerobic digester uses naturally occurring bacteria, acting without oxygen, to break down up to 12,000 tonnes of organic waste a year into biogas. The facility is expected to have a positive impact on the local economy, with an estimated five per cent saving in landfill costs for every customer who uses the facility, as well as creating new jobs in the area.

Hartlepool green homes given the go ahead ork is set to start on new ecofriendly homes in Hartlepool’s Belle Vue area, following confirmation of £3m in funding from the Homes and Communities Agency. The £9.25m scheme, led by Housing Hartlepool, will transform an area that forms a key gateway into the town, replacing unpopular housing with modern homes. The scheme is the latest in a series of Hartlepool-based projects supported by the Homes and Communities Agency, which

is assisting the development of the town’s first new Council homes for decades. "These homes will be built to a high standard for green living, meaning less carbon emissions and lower fuel bills for residents," said Neil Cawson, investment and regeneration manager at the Homes and Communities Agency. "Our role is all about helping councils and housing providers to make things happen in their own communities, and this is a great example of that local approach in action."

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Local authorities urged to reduce barriers for foster carers

NEWSINBRIEF

hildren’s Minister Tim Loughton has called on all local authorities to make it easier for foster carers to make decisions for the children in their care, and free them from over-zealous restrictions and bureaucracy. In a letter to all local authorities, the minister outlined his concern at accounts of excessive restrictions on foster carers imposed by some local authorities. In particular, he is concerned with the persistent myths which are stopping many foster carers making simple decisions about everyday activities for their foster children. The letter coincides with the launch of a consultation on proposed changes

The Children’s Workforce Development Council has created a £1.5 million fund to train social care workers in England The ‘Increasing Skills in Social Care Fund’ will allow children’s social care employers to put their staff through the relevant Diplomas and NVQs to develop their skills. Independent, private and voluntary social care organisations can access funding for staff starting training between 20 September and 19 November 2010. The fund is also available to all foster care providers (including local authorities) to undertake Level 3 qualifications during the same period.

to Children’s Homes and Fostering guidance and regulations. The changes are designed to reduce delay in foster placements, streamline bureaucracy and remove overly prescriptive regulations.

Under sea CO2 storage licensing plans published he government has set out how it will license the storage of carbon dioxide under the sea bed, following responses to its recent consultation on the geological storage of CO2. During the consultation, developers, industry bodies and other interested parties gave their view on potential plans for the broad structure of the proposed licensing system. This includes a proposal for having a license which would cover all phases of such developments. Charles Hendry MP, Minister of State for

Energy, said: “Carbon capture and storage is essential for mitigating climate change while maintaining energy security. There is enough potential under the North Sea to store more than 100 years worth of carbon dioxide emissions from the UK’s power fleet and we need to make the most of that.” The Department for Energy and Climate Change will now lay the regulations in Parliament in order to comply with European rules. They will come into effect on 1 October.

£44 million for new homes in Yorkshire and The Humber he Homes and Communities Agency (HCA) has confirmed £44 million funding to provide 950 new homes in Yorkshire and The Humber. Construction work will start this year and includes 708 new homes for rent and 242 for sale that will all be completed in the next two years. These homes are being funded through the National Affordable Housing Programme across all 21 local

authorities in Yorkshire and The Humber to meet the specific needs of different communities including rural areas where 144 new homes will be built. Two thirds of these homes will be built to level 4 of the Code for Sustainable Homes, which is much higher than the minimum standard for sustainability required for planning permission as well as significantly above the usual standards required by the HCA.

£1.5m to increase skills in social care

UK on track to meet 2010 landfill directive target The latest data for England from the Environment Agency shows that combined with similar data from the devolved administrations, the UK will meet the 2010 Landfill Diversion Target to reduce biodegradable municipal waste to landfill. This is a key EU waste target with further targets to be met in 2013 and 2020. Environment Minister Lord Henley said: “It is pleasing to see that from the latest data the UK will meet the 2010 Landfill Directive target as it shows that people are beginning to realise that we can’t continue sending huge amounts of waste to landfill. “As this government strives to be the greenest government ever it will be important that this trend continues as we look to meet future targets.”

Thurrock Borough Council to take charge of local regeneration New plans to put the future of Thurrock regeneration back into local hands have been announced by Thames Gateway Minister Bob Neill. Thurrock Borough Council will absorb the Thurrock Thames Gateway Development Corporation from 1 April 2012, moving decision making power for local regeneration and planning back into the hands of the local council and communities, who know best what their area needs. Bob Neill said: "Putting Thurrock Borough Council back in command of local regeneration puts decision-making power back into democratically elected hands – marking a new era in the area and giving local people more influence to shape the place in which they live." The change will benefit local residents, businesses and the council, by strengthening local control over regeneration, maintaining the momentum of private sector investment and enabling efficiency savings to be realised. This is a move away from the previous government's decision to merge the corporation with the Homes and Communities Agency and is part of wider plans end centrally imposed decision making on local areas, including the Thames Gateway.

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MONEY MATTERS

FROM COST-EFFICIENCY TO INTEGRATION Gilles Coccoli of Pre-Pay Solutions looks at the potential gains of using prepaid cards in the public sector WITHIN PUBLIC SECTOR organisations, there is increased demands for greater efficiency in financial processing, cost control and payment monitoring within the new budget conditions, and for the efficiency to be more comprehensive than ever. As a tool that enables the public sector to achieve this, the prepaid card industry will benefit in the long-term from the government changes. KEY POINTS The public sector has huge potential that is still being realised, so it’s an interesting and exciting time to be part of the evolving market. When looking at how prepaid cards as a payment solution can be used in the public sector, cost, efficiency, control, social integration and image are key points that contribute to it reaching its true potential. Cost is an obvious consideration. As a mechanism for any public spending, prepaid cards offer a cost-effective resource that boasts the same legal framework as a bank account. It could therefore be the ideal tool to enable cash flow within and around both the physical and virtual world. With little outlay cost per card and the ability to load and re-load funds onto them electronically, the costs – both financial and resource-wise – can be minimal when compared with cheques and direct deposits. Prepaid cards also offer a much safer and more secure alternative to cash. EFFICIENCY & CONTROL Efficiency in the public sector is a huge consideration, especially when dealing with social welfare, public benefits and renumeration. Cheques, cash and direct deposits have traditionally been the ways in which the public sector has provided finance to its employees, suppliers and citizens. These haven’t always proven to be the most efficient payment methods due to fundclearing time periods or bank locations. Prepaid cards can therefore offer a way for all – end-users, policymakers and processors – to have immediate access to money, and monitor the transactions made. This takes us to the notion of control. There are two elements to consider when it comes to control and the potential of prepaid cards in the public sector. The first is control in the overall prepaid application where relevant authorities – for instance public sector finance and

As a mechanism for any public spending, prepaid cards offer a cost-effective resource that boasts the same legal framework as a bank account. It could therefore be the ideal tool to enable cash flow within and around both the physical and virtual world payroll managers – can have direct power over how much money is loaded onto a card. This is quite an obvious control element and one that comes with prepaid applications in both the public and private sector, and B2B and B2C realms. The second element is that prepaid cards provide more efficiency, and in turn more control than cash, as to where allocated money is being used. This is a key benefit for the public sector when dealing with social security payments such as unemployment benefits and state pensions as it gives an additional element of transaction monitoring. Prepaid cards could be the tool that solves the public sector’s concerns about where public money is being spent. SOCIAL INTEGRATION People who exclusively use cash are missing many of the potential purchasing opportunities

that are available to those you use credit, debit and prepaid cards. Cash limits people to the physical world, whereas card payments open doors to the online world. The beauty of a prepaid card is that it enables users to engage in both the physical and virtual world without the need to be linked to bank accounts and credit checks. If those whose lives are “cashonly” used prepaid cards, they could be more socially integrated with the rest of society. Integrating prepaid cards into people’s everyday lifestyles is a current challenge the industry is facing. Whilst being used in fringe applications such as business travel expense management, remittance and temporary staff payment, the world of prepayment is now leaving its teen years and entering its adult age. The use of prepay is increasing in several diverse segments, including the public sector, which

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Counter Terror Expo delivers both focus and clarity to the complex and multifaceted task of protecting people and assets from those with the intent to do harm. This critically acclaimed event provides a vital forum for debate and plays a key role at the epicentre of the development of future counter-terrorism strategy. Unique, dedicated exhibition with over 400 exhibitors Live product capability demonstrations showcasing counter terrorism and specialist security Networking functions technologies & security For more information please contact: Nicola Greenaway High level conference with five streams featuring over t: + 44 (0) 208 542 9090 200 leading international speakers e: nicola.greenaway@clarionevents.com Over 120 free-to-attend technology and practical w: www.counterterrorexpo.com workshops

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Ignite your potential with training from the Institute of Credit Management The credit management department is the engine room of any business so make sure it’s got the right spark. ICM Training delivers a comprehensive schedule of public and in-house training courses, all designed with a single purpose: to empower your credit management team. And with a number of new courses being added this year, look again at what ICM Training has hidden under its bonnet. Or if you want to plug into tailor made training, the ICM offers bespoke courses that can be designed with your business in mind. To ignite your training, email training@icm.org.uk or telephone 01780 722907.

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ABOUT THE AUTHOR Gilles Coccoli is an international expert in the prepaid market. With more than a decade’s experience across the world, Gilles is now based in the UK and leading PrePay Solutions, an alliance between Edenred and Mastercard Worldwide, with constant innovations and developments. Always at the forefront of prepaid thought and applications, Gilles is passionate about working with members from all realms of the industry to keep the market moving.

will contribute to widespread social integration. It’s difficult to say when prepaid cards may be part of everyday financial life, however, if governments were to adopt the financial tool as a payment method, wide-scale acceptance would develop much sooner. With cheques expected to be obsolete by 2018 and the promise of a cashless society sometime over the next half-century, the sooner prepaid cards become an integrated financial tool within society, the better. Today, we live in a physical and somewhat virtual world. Soon enough it will be a virtual and somewhat physical world and prepaid is going to have a sizeable role within that. Governments need to appear to be at the forefront of societal developments and to be forward-thinking in its approaches to almost everything, and payment methods aren’t something that can be over-looked. The public sector should therefore be introducing prepaid cards not only for practical reasons, but also to convey the image of being on the ball and prepared for the future. People within all sectors as well as the public and private spheres need to learn more about prepayment and how it can work for them. There are many question marks floating around at the moment but the true challenge lies in bridging the gap between concepts and reality, and this depends somewhat on end-user knowledge and awareness. ENCOURAGE BEHAVIOURIAL CHANGE Irwell Valley, not unlike other Registered Social Landlords, was experiencing problems with low payment levels of rent. 70 per cent of Irwell Valley tenants were classified as poor payers with the sums of money and cost to the Association substantial. In 1998 Irwell Valley became the first housing association to introduce a rewards and incentives scheme for its customers, Gold Service. The Association worked in partnership with the incentive and motivation division at Edenred, PrePay Solutions’ parent company, and continues to do so today. Irwell Valley uses the Gold Service programme to encourage residents to pay their rent on time and abide by the terms of their tenancy agreement. For each week they do this, the association recognises their loyalty by giving them a Gold Service point worth £1. These are accumulated over the period of 12 months and the equivalent amount in cash-back is paid to members through their personalised Gold Service membership prepaid card. Members’ points are credited to their Compliments Card at the end of November each year, after which members are able to spend the equivalent value at retailers participating in the Compliments Card scheme.

FOR MORE INFORMATION Web: www.prepaysolutions.com

Europe’s largest credit management organisation HE INSTITUTE OF CREDIT MANAGEMENT (ICM) is Europe’s largest credit management organisation. The trusted leader in expertise for all credit matters, it represents the profession across trade, consumer, and export credit, and all credit-related services. Formed over 70 years ago (in 1939), it is the only such organisation accredited by Ofqual and it offers a comprehensive range of services and bespoke solutions for the credit professional (www.icm.org. uk) as well as services and advice for the wider business community (www.creditmanagement.org.uk). The services offered by the ICM include: Professional membership

grades; recruitment agency; conferences and seminars; professional qualifications and unit awards; bookshop; network of local branches; consultancy; training; credit management helpline; online services through icmOS; credit management magazine and monthly e-mail briefings; member website forums; Quality in Credit Management accreditation; member benefits and discounts; and a social networking community.

FOR MORE INFORMATION Tel 01780 722900 Fax 01780 721700 E-mail: info@icm.org.uk Web: www.icm.org.uk

Reducing payments processing costs in the public sector N MOST local authorities comply COUNTRIES, local with e-government authorities are among initiatives to eliminate the largest employers, paper and improve purchasers and payments process efficiency. Manish Kohli distributors. This puts Bringing more people them in an ideal position and transactions into the to stimulate wider adoption of banking system through prepaid electronic payment methods, such cards helps people develop a as credit transfers, credit cards, financial track record, promotes debit cards and prepaid cards. financial inclusion and allows for Prepaid cards often stand out more improved personal finances. than the rest – not just because Visit our website of the range of benefits they offer www.citiprepaid.com to learn to payer and payee, but because how our clients have benefitted they can help local governments from replacing paper-based and other public sector bodies payments with prepaid cards. meet a broad range of policy goals FOR MORE INFORMATION while reducing processing costs. Many payment flows including To learn more about how Prepaid payroll, pension payments, Cards can help your entity, please unemployment benefits, disability contact Manish Kohli (managing allowances, child benefit support, director, EMEA Wholesale Cards scholarships, tax credits, can be Head, manish.kohli@citi.com) or made via prepaid cards eliminating James Conway (vice president, the need for cheques or vouchers market manager EMEA Prepaid to be mailed weekly or monthly. Cards, james.w.conway@citi.com) Prepaid cards reduce paper intensive or Jay Hershman (director, administrative burdens such as EMEA Prepaid sales head, reconciliation and queries, helping jay.hershman@citi.com).

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EXAMINING OPTIONS FOR DEVELOPING PENSIONS The 8th Annual Local Government Pension Investment Forum is an annual conference that offers unique benefits to delegates NOW IN ITS 8TH YEAR, IBC’s Local Government Pension Investment Forum (LGPIF) has become a highly regarded meeting point for local authority pension funds and fund managers and an important fixture within the Local Government Pension Scheme (LGPS) calendar. Supported by the leading association the Local Pension Fund Authority, the conference is unique in offering free places to all local authority delegates (from both treasury/pensions and elected members). In addition to its main investment focus, this year’s event includes key information on the current pension review and options for developing local government pensions.

developing a more affordable LGPS (Guest Panel) Government & Associations: • Bob Holloway, Department For Communities and local government • Bob Summers, Chair of Pensions Panel, CIPFA Guest moderator: • Will Hutton, The Work Foundation & Head of Public Sector Pay Review Pension funds: • Brian Bailey, director of Pensions, West Midlands Pension Fund • Mark Lyon, head of Investment, East Riding Pension Fund • Peter Wallach, head of Pension

In addition to its main investment focus, this year’s event includes key information on the current pension review and options for developing local government pensions. You will hear from both the Department For Communities and local government as well as topical debate on ‘Developing a more affordable LGPS’ including participants such as Bob Summers, CIPFA and Brian Bailey from West Midlands Pension Fund You will hear from both the Department of Communities and Local Government as well as a topical debate on ‘Developing a more affordable LGPS’ including participants such as Bob Summers, CIPFA and Brian Bailey from West Midlands Pension Fund. The debate will be moderated by Will Hutton of The Work Foundation and Chairman of the Public Sector Pay Review. EXPERT SPEAKERS Over 30 expert speakers will discuss all the latest trends and key areas on 12 October in London, including: • New Government, New Priorities, New LGPS? • Developing Your Investment Strategy: How You can Get a Better Return and Minimise Risk (Local Authority Panel) • What are the key trends for LGPS Investment in 2011? • Key investment themes: Emerging markets, UK & global equity, commodities, clean tech investing, responsible investing, property, absolute returns, selecting managers and understanding fee structures,

Fund, Merseyside Pension Fund • Mike Jensen, head of Treasury Management & Pension Fund, Lancashire County Council • Bridget Uku, group manager Treasury & Investment, London Borough Of Ealing • Mike Suarez, executive director Finance & Resources, London Borough Of Lambeth Fund managers & Advisors: • Saker Nusseibeh, head of Investment, Hermes Investment Management • James Bevan, chief investment officer, CCLA • Bradley George, head of Commodities & Resources, Investec Asset Management • Andrew Musters, global head of Private Equity, ROBECO • Graeme Muir, partner, Barnett Waddingham • Marcus Whitehead, partner, Barnett Waddingham • Stephen Burrows, senior investment manager, Pictet Asset Management • Aled Smith, fund manager, M&G Investments • Peter Macpherson, managing director, ING Real Estate Investment Management • Niall O’Shea, head of Responsible Investing, The Co-Operative Asset Management

FREE TO ATTEND Attendance at the conference (including all refreshments) is completely free of charge for local authority delegates (Terms & conditions apply). Plus, the event welcomes both local government employees (eg treasurers and pension investment officers) and elected members. Networking is also an integral part of the event and we allow plenty of time for refreshment breaks, lunch and post conference drinks. • Guy Stern, head of Multi Asset Fund Management, Standard Life Investment Management • Nicholas Schotthauer, director, head of Emerging Market Debt, DB ADVISORS PRE-WORKSHOP SEMINAR Don’t miss the pre-workshop seminar Custody Risk, on Monday 11 October. This multispeaker summit will cover topics including: • Understanding global custody & custody risk • Sub-custodian liability and other concerns with international investments in custody • Securities lending & collateral management • Cash management • Managing a custody review: what do you need to know? • Custody agreements: Managing the inherent risks with custody & administration services • IFRS accounting requirements: What should a custodian have in place? • Custody ratings & evaluating different custodians With 100+ pension fund attendees from over 50 different councils and pension funds, and a total audience of over 200, the 2009 Local Government Pension Investment Forum was our most successful yet. This year promises to be even bigger and better. If you have yet to send representatives from your council or pension fund please do so as soon as possible and take advantage of this free, high quality conference.

FOR MORE INFORMATION For more information or to register: Tel: 020 70177790 Fax: 020 70177824 E-mail liz.doughty@informa.com Web: www.informaglobalevents. com/event/localgovpension

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BUILT ENVIRONMENT

MEETING THE CARBON REDUCTION COMMITMENT The new energy management systems standard EN 16001 can help public sector organisations identify and reduce their carbon footprint, says Victoria Barron, environment product marketing manager, BSI REDUCING ENERGY USE IS RAPIDLY rising up the agenda for many councils and local authorities as a result of the need to cut costs and meet government initiatives to reduce carbon emissions and global warming. Initiatives include the EU Emissions Trading Scheme and the more recent Carbon Reduction Commitment Energy Efficiency Scheme (CRC). In the UK around 20,000 organisations from both the public and private sectors, including local authorities and central government are affected by this new legislation, which came into force in April 2010. Of these 20,000, around a quarter will have to fully participate, meaning they will have to monitor their emissions and at the beginning of the year purchase allowances, sold by government, for each tonne of CO2 they emit. USING EN 16001 TO MANAGE ENERGY USE At the end of the year, participating organisations will have to surrender allowances equivalent to the actual amount they emitted in a year. If they did not purchase sufficient allowances, then they will have to go to the open market to buy more – potentially at a higher price. The more CO2 an organisation emits, the more allowances it has to purchase and ultimately surrender. There are many solutions out there to help councils and authorities reduce their energy consumption and implementing a standard such as EN 16001, is one of them. EN 16001 is the European standard for energy management systems and represents the

The Kitemark® Energy Reduction Verification (ERV) scheme builds on an organisation’s good energy management practices and independently verifies the output of that good practice. The scheme not only confirms the management and measurement behind the figures but also confirms the reductions in carbon emissions latest best practice in energy management building upon existing national standards and initiatives. Similar to the international standard for environmental management ISO 14001, EN 16001 specifies the requirements for an energy management system to enable an organisation to develop and implement an energy policy, identify significant areas of energy consumption and target energy reductions, implement operational controls and check the effectiveness of processes and procedures through monitoring and audits. The final part of the loop is the conducting of a management review when weaknesses and opportunities for improvement can be identified and objectives and programmes revisited to ensure continual improvement. Whilst EN 16001 provides the framework to enable organisations to identify, manage and reduce energy use, the standard alone does not provide the assurance of actual or relative reductions in energy use – required to meet the Early Action Metric (EAM) of the CRC.

The EAM is the only metric in the first year of the CRC that will determine an organisation’s position on the all important league table. This in turn will determine how much repayment an organisation gets back from the scheme and any bonus or penalties. The EAM is made up of two halves; 50 per cent for voluntary introduction of additional automatic meters (AMRs) for reading gas and electricity; and 50 per cent based on the adoption of an approved early action scheme. This is where BSI’s new Kitemark Scheme for Energy Reduction Verification (ERV) comes in to play. KITEMARK® ENERGY REDUCTION VERIFICATION BSI has developed a scheme that enables a council or authority to independently verify its reductions in energy use as measured in CO2. The Kitemark® Energy Reduction Verification (ERV) scheme builds on an organisation’s good energy management

Monument – 25 years in energy management HE CARBON REDUCTION COMMITMENT will place additional financial burdens on organisations that, through no fault of their own, find themselves occupying buildings that are in need of some attention, to bring them up to today’s low carbon standards. Not only does the fabric require attention, mechanical and electrical building services require special expertise that will enable reductions in energy to be realised. At Monument Info Search, we have the experience and the expertise, honed over 25 years at the ‘coal face’ of industry and commerce to guarantee you success. The reason for

standard, ready for certification, we can guide your staff in the mechanics of the system so that energy costs are driven down year after year. Our unique selling point is that we not only understand the key energy drivers within a building, we are able to ensure that all aspects are considered ensuring that a holistic end to end approach is employed.

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this is because energy management and cost saving are challenges that we enjoy tackling, and are very successful at. We are accredited to implement BS EN 16001 within organisations but not only can we implement the energy management

FOR MORE INFORMATION Tel: 0844 8000528 Fax: 0844 8000529 E-mail: anthony@monumentinfo-search.co.uk

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practices and independently verifies the output of that good practice. The scheme not only confirms the management and measurement behind the figures but also confirms the reductions in carbon emissions. A Kitemark licence will be awarded if the council has met the following three criteria: • The council has identified and assessed its significant energy aspects as defined by Clause 2.4 of EN 16001 (Note that transport can be excluded) • The council has reduced its energy use by an average of 2.5 per cent over two years when the energy factors have been calculated, and • The council can demonstrate compliance with certain elements of BS EN 16001 (the UK version of EN 16001). This Kitemark licence can then be used by the council to gain points under the Early Action Metric to secure a better position on the league table and ensure the highest possible repayments. The Kitemark scheme verifies actual energy use and any reduction on previous use. Whilst based on BS EN 16001, the Kitemark scheme does not require all the elements of an energy management system to BS EN 16001 to be demonstrated. This is where the energy management standard BS EN 16001 really shows its worth. Not only does BS EN 16001 form the basis of the Kitemark ERV scheme and therefore the early action metrics of the CRC, it also provides a framework that will enable an authority to continue to identify opportunities for absolute and relative reductions and ensure the effectiveness of both the control measures and processes in making the most of these opportunities. HOW TO GET STARTED For those organisations that may have already implemented ISO 14001, BSI has produced a document comparing BS EN 16001 with ISO 14001. Copies are availalbe to download from www.bsigroup.co.uk. For those new to energy management and energy management systems, BSI and the Energy Institute are running a joint training programme. Courses include: a one day course as an introduction to energy management (delivered by the Energy Institute); a one day course on an introduction to BS EN 16001; a two day course on implementing BS EN 16001; and a four and five day auditor and lead auditor courses. For more information on these courses, please visit our website at: www.bsigroup.co.uk/training. The Kitemark ERV scheme has been confirmed by the DECC as an equivalent scheme under the Early Action Metrics system for the CRC.

FOR MORE INFORMATION Web: www.bsigroup.com/energykitemark

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A STRUCTURED APPROACH TO ENERGY MANAGEMENT For organisations with a number of sites, or those that are part of a larger group, a consistent approach to energy management will streamline reporting and evaluation, argues Alan Aldridge, executive director of the Energy Services and Technology Association ENERGY MANAGEMENT is not a new discipline: the government was issuing energy management advice at least as far back as the Second World War. But periodic energy crunches – and now a potential carbon crunch – have provided powerful incentives for organisations to pay more attention to it. With the global nature of energy supply and the impending threat from climate change, effective management of energy consumption has become internationalised over the last decades. The internet age has meant that procedures and techniques are increasingly shared between professionals across the world. SHARING BEST PRACTICE The days of the individual doing his or her own thing in isolation are drawing to an end. In a global village this is not only inevitable but also desirable. Let me add here that I am not proposing that individual initiative and flair should be stamped out – there will always be a place for these talents. I do believe, however, that we need the ability to share the

best from around the world and incorporate it into our own efforts. For that we need similar frameworks within which to work. With increasing internationalisation – we have ever-closer links across the European Union for example – we are exposed to alternative ways of doing things. This happens in energy management as well. Some of these may be better than the procedures we currently use. And it makes obvious sense to adopt new ways of doing things if they are going to give better results. But it can be difficult to adopt best practice if it is embedded in unfamiliar procedures or technical specifications. That is not just in the international arena, either. Procurement processes rely increasingly on standard qualifications from suppliers in terms of third-party certification. Investment proposals have to be couched in standard ways. Office administration systems are becoming more and more universal – down to Microsoft Word and Powerpoint in many cases. The process of standardisation has been gathering pace for several decades. Just as

production methods have become standardised (and the ISO 9000 series of standards on quality management has formalised this process), so resource management has become a focus for attention. Environmental management systems have a series of internationally accepted standards (the ISO 14000 family) and last year energy management became the latest to adopt this approach with the launch of EN 16001. The Energy Services and Technology Association (ESTA) welcomes this development, not least because a number of ESTA members were closely involved in its drafting. EUROPEAN STANDARD This European standard (there is not yet a global equivalent) provides a standard framework within which to position energy management procedures and technologies. This platform will make it simpler to exchange best practice – and there is a great deal of this around which can be adopted, adapted and exploited for specific circumstances. As EN 16001 becomes better known (it was

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Make your windows safer with specialist films from Glass Protection (Essex) Ltd

LASS PROTECTION (ESSEX) LTD is a company based in Havering, Essex that supplies and applies all types of window films. The company was formed in 1986 and has been involved in many jobs for high profile clients in the UK and other countries. The owner directors are Mike Wray and Paul Bowyer. Between them they have 55 years experience in window filming. They also do most of the site work and deal with all enquiries and surveys, and give the best advice to the client. The company covers all aspects of window filming including safety, security, solar control, vinyls, manifestations and graphics. Only the best quality materials are used and the workmanship is exceptional. Much of the safety film work is carried out in schools, colleges, hospitals, care homes and any workplace where there is a need to bring the glass up to the required safety standard. Solar film is also used in any environment where there is a need to reduce heat and glare or fading, and thus making the workplace or classroom a more comfortable place to be in. In recent years the need for energy and cost savings have risen.

Solar film offers some solutions in this field. Glass Protection has recently completed several jobs for councils for energy and cost savings needs. This particular field is expanding and a bigger proportion of the company time is devoted to this problem. Glass Protection has worked for some of the largest companies and institutions in the world, including: banks, insurance and oil companies, Metropolitan

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GLASS PROTECTION (ESSEX) LTD Glass Protection (essex) Ltd has many years of experience in supplying & installing all types of window films, vinyls & graphics. Our materials, services & workmanship is of the highest quality. The benefits of window films are as follows: Enhances Safety & Security. Safety film will make glass antishatter therefore making it safer. Can be used in any glazing environment. Protects against bomb blast allowing business to continue in the face of terrorism.

Energy Savings In Buildings. Solar films can save energy & costs. Extensively used for local councils. U/V Protection. Specialist u/v filter films offer u/v reduction and lessens fading. Widely used in museums, art galleries etc. Privacy. Frosted films offer privacy while allowing light. Many shades available.

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With the global nature of energy supply and the impending threat from climate change, effective management of energy consumption has become internationalised over the last decades. The internet age has meant that procedures and techniques are increasingly shared between professionals across the world only launched a few months ago), systems and services providers will link into it. The new standard will also be able to provide a common template for reporting and evaluating performance. For public sector organisations, the ability to compare and contrast across the whole government estate has an obvious appeal. Benchmarking of performance has been a feature of successive government initiatives, but the difficulty has always been in comparing apples and pears. Organisations will now be able to set out reporting requirements using a standard format. That should mean reduced effort and less duplication of resources. A SERIOUS PROFESSION We should not forget the useful role that standards have in a profession that is expanding as energy/carbon control becomes ever more urgent. Energy management used to have a significant churn with people taking on the role for a few years before moving on. Today, the role of the energy or facilities manager has more status and more people are making a career in this area. The emergence of more CPD programmes and university degrees in this field is a sign of its acceptance as a separate and important discipline. And demand for these skills will increase. Common standards provide a framework for new entrants to adopt, as well as a way for established practitioners

to disseminate their own best practice across sometimes quite disparate organisations. EN 16001 is really only the beginning of the process though. BSI has already launched a Kitemark scheme based upon it, which will offer a route to claiming credit under the Early Action Metric of the CRC Energy Efficiency Scheme. With many public sector organisations included in the CRC EES, there is likely to be significant interest in this development. The approval of the Kitemark for this mandatory scheme is also likely to increase interest in the full energy management standard itself. Today, there are also other standards under development. There is a new European standard on energy audits currently being negotiated. Within the EU, the UK is widely recognised as having taken the lead in developing energy audits; hence several ESTA members are involved in drafting this standard. Unlike the EN 16001 standard, which does not have global reach (the USA has been drawing up its own version and any eventual ISO standard will have to take both into account), the European committee is working closely with its American counterparts to achieve a common auditing process that will work on both sides of the Atlantic – and well beyond. We hope that the auditing standard will be in place within the next couple of years as this will allow users to commission

energy audits knowing the standard, consistency and quality they can expect. A MEANINGFUL ASSESSMENT Of course, one of the key aims of a standardised approach to energy management is the achievement of robust and verifiable savings figures. These are essential for any meaningful assessment of performance improvement. They are very important in demonstrating to other parts of the organisation – and especially funding committees – the savings achievable under proposed energy efficiency programmes. In an effort to aid this process, ESTA is leading the introduction of the International Performance Measurement and Verification Protocol, IPMVP, which is already widely used in the USA and Europe. It provides a standard format for identifying and confirming savings which result from the installation of specific products or even from a project involving multiple systems (such as a new energy centre). Originally created to assess the return on energy service contracts (where payments are directly tied to energy performance improvements) the methodology has now been extended. ESTA believes that such a system will give energy users confidence in the figures for projected savings offered by suppliers of energyefficiency products and services. One of ESTA’s members, powerPerfector, is already using IPMVP to quantify the effectiveness of its services and we expect this to become a widely adopted evaluation technique over the coming years.

The Energy Services and Technology Association (ESTA) represents over 100 major providers of energy management equipment and services across the UK.

FOR MORE INFORMATION Web: www.esta.org.uk

Second generation voltage optimisation COADAPT has taken voltage optimisation technology to the next level with a new range of systems delivering bigger energy savings than have been possible before, helping organisations to reduce their energy bills in certain circumstances by up to 20 per cent. Our units work on the principle that, not only do they optimise the incoming voltage supplied to your building (the UK average is 242 volts), but they stabilise it at an optimum output level normally 220 volts. This significantly reduces power consumption, resulting in lower energy costs and a reduced carbon footprint – each kWh of electrical energy saved is equivalent to 0.43kg of CO2. Looking ahead with a deteriorating utilities infrastructure and forecast energy supply

issues in 2014-2016, where mains supply fluctuates and power dips, the ability of our ECO 2G and ECO 3G to maintain a regulated power supply will be even more attractive when compared to other legacy systems. Units are available in all sizes to suit your requirements from 10-3,000 KVA In essence Ecoadapt will optimise the voltage, your electrical equipment will run more efficiently, will consume less energy resulting in reduced CO2 emissions saving your organisation money and helping you achieve your CRC targets.

FOR MORE INFORMATION Tel: 01635 556429 E-mail: info@ecoadapt.co.uk Web: www.ecoadapt.co.uk

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eco TRANSPORT

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act now to maximise your cost efficiency and cut your carbon 16th-18th november 2010

Our media partners include

• Eco2 Transport is an act now, solutions orientated, business driven event • Eco2 Transport conference – 120+ speakers, dedicated public sector theatre • Eco2 Transport exhibition – 100+ leading low carbon solutions providers

Our supporters include

• Eco2 Transport is a must attend FREE event for all public sector transport and travel decision makers and key influencers

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DRIVING DOWN CO2 AND DRIVING DOWN COSTS The Eco2 Transport & Travel show’s debut in the capital’s Earls Court this November will bring together for the first time all aspects of eco transport under one roof AT THE ECO2 TRANSPORT SHOW, 16-18 November, the industry’s top companies and organisations will be focusing on sustainable solutions, the result of which includes unprecedented savings for your business. The Arrive & Drive feature will allow you to test the world’s leading green vehicles and determine which are the most conducive to your operations. Banks will be on hand to arrange loans if needed, insurance providers will be there to quote, and of course 150 exhibitors will advise you on everything before you buy. Stephen Farrow, Prysm Group’s marketing and communications director explained on behalf of the Eco2 Transport Show: “This national event is an ‘act now’ solutions orientated, business driven exhibition for all organisations that wish to reduce their carbon footprint and most importantly cutting costs. Our visitors and exhibitors will be displaying their green credentials at the UK’s first fully-encompassing exhibition and conference for green transport.” Eco2 Transport is set to deliver a minimum of 9,000 visitors over the three days. Whether you are in the public or private sector, the wealth of information and services available is unparalleled. Expert speakers will be there to educate you on the key issues of eco transport, offering unrivalled access to the information which can save your business or organisation thousands each year. Learn how to use your green credentials to increase sales; encourage employees to reduce their carbon output and build travel plans; cut fleet costs while keeping drivers happy; decarbonise supply chains and much more. That’s not all – many other cost cutting alternatives will be represented, from waste management to vehicle-tracking to alternative fuels. Each exhibitor and speaker has been carefully selected for your benefit. The speaker line up includes David Bott, from The Technology Strategy Board who will be giving examples on how organisations can benefit from the change in technology within the transport sector. Paul Everitt, chief executive of the Society of Motor Manufacturers and Traders (SMMT), will pass on his expectations for the future of the car and vehicle industry as a whole, and Lord Drayson will discuss how fuel can impact your current operations and what the future holds within the powering of vehicles. These three individuals are just a small selection of the huge and totally free conference schedule

that Eco2 Transport is offering in November. If that wasn’t enough to convince you, just look at some of our supporters: ACFO, working hard for fleet operators since the early 1970s; the British Vehicle Rental and Leasing Association, which is the trade body for companies engaged in the leasing and rental of cars and commercial vehicles; The Chartered Institute of Logistics and Transport in the UK (CILT); promoters of carbon reduction, GreenFleet; the national charity promoting a rethink in car use, Carplus; action and advisory group Low Carbon Vehicle Partnership; plus, the National Travel Business Network, Work Wise UK, and What Green Car. So if you are a transport, travel, logistics or supply chain professional, look no further because this is your chance to learn about, and implement, instant cost saving and

carbon-reducing changes’ ensuring you comply with governmental regulation. Plus, all the advice on how to communicate these efforts with your customers, clients, partners and the wider public. The initial aim of the event is to engage all aspects of the eco transport community and Eco2 Transport would love to hear our visitors’ and exhibitors’ thoughts before the event. Feel free to join the growing online conversations on LinkedIn or follow the show’s updates at Twitter @eco2transport

FOR MORE INFORMATION For more information about exhibiting and for your free visitors passes, please visit www.eco2transport.co.uk or call 08000 686970 for further details.

Eco2 Transport is set to deliver a minimum of 9,000 visitors over the three days and whether you are in the public or private sector, the wealth of information and services available is unparalleled

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Converting biogas into renewable energy revenue

Breakthrough product delivers housing maintenance boost

HE 9TH INTERNATIONAL Biogas networking conference from Green Power Conferences aims to help biogas developers, farmers, investors and operators obtain hands-on knowledge to ensure not only a successful project but also profitable revenue. Learn best practice case studies from government representatives, biogas producers, utilities and biogas users. Register today and: • Find out how you can generate renewable energy revenue from biogas operations • Hear the latest developments in agricultural, landfill and waste biogas production • Understand the latest legislation and policy developments • Network with potential developers from farms and waste management authorities • Gain practical information on biogas project development The new UK Coalition Government’s plan for a low carbon economy provides significant opportunities for

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the biogas sector. Biogas UK will focus on practical information about biogas development and operations including sessions on regulation, investment and technical project development skills. Speakers include: Scottish Renewables, Welsh Assembly Government, NNFCC, WRAP, Environment Agency, Organic Power, Biogen Greenfinch, Country Land Business Association CLA , Viridor Waste Management, Agrivert, International Biogas and Bioenergy Centre of Competence, CEERES.

FOR MORE INFORMATION For more information or to register your place visit www.greenpowerconferences. com/biogasUK

breakthrough from ADEY Professional Heating Solutions and promises significant maintenance budget savings for local authorities. The new product development from the pioneers of magnetic filtration and the award winning MagnaClean technology completes a central heating system flushing up to three times faster than a standard power-flush. It achieves the process in as little as two hours. For the housing sector this represents welcome news for managers juggling stretched maintenance budgets. ADEY’s development introduces clear opportunities to reduce spend on central heating system servicing and repair across housing stock, traditionally a major area of expenditure. While power-flushing is extremely effective when carried out by a qualified engineer, it’s

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recognised that the build-up of iron oxide is an ongoing issue. MagnaCleanse delivers a better solution. It not only removes just as much sludge from the system in the vast majority of cases, it also provides ongoing lifetime protection with the installation of a MagnaClean domestic filter. It removes all black iron oxide in a single pass and is more effective as the cleanser remains concentrated within the system throughout the process. The cleanser also remains heated during the flush which further improves its effectiveness. Another benefit is a saving of up to 90 per cent on water with disposal only at the end of the process.

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UNLOCKING THE POTENTIAL OF LOCAL GREEN POWER The Energy Secretary has overturned laws banning councils from selling renewable electricity, spurring a local power revolution and bringing extra income to local areas THIS SUMMER SAW THE END of a law banning councils from selling renewable electricity. Now councils across Britain will be allowed to sell renewable electricity to the grid and should assume their rightful place leading a local power revolution. At present only 0.01 per cent of electricity in England is generated by local authority-owned renewables, despite the scope that exists to install projects on their land and buildings. In Germany the equivalent figure is 100 times higher. In one of the first energy policy actions of the coalition government, a ban on local authorities selling renewable electricity ended on 18 August. This will open new sources of income

local areas, and to secure local acceptance for low carbon energy projects.” Previously, local authorities were able to put any renewable electricity they generate to local use, and to benefit from the associated feed in tariff for projects smaller than 5MW. But they were restricted from selling any excess renewable electricity into the grid (other than that generated from combined heat and power), and also from benefitting from the additional export component of the feed in tariff. OVERCOMING RESTRICTIONS The restriction was a 1989 amendment to the Local Government (Miscellaneous Provisions) Act 1976. It was put in place at

For too long, Whitehall’s dogmatic reliance on ‘big’ energy has stood in the way of the vast potential role of local authorities in the UK’s green energy revolution. Forward thinking local authorities such as Woking in Surrey have been quietly getting on with it, but against the odds, their efforts frustrated by the law – Chris Huhne, Energy and Climate Change Secretary including the full benefit of the Feed in Tariff, which incentivises renewable electricity. It could mean up to £100 million a year in income for local authorities across England and Wales. ROLE OF LOCAL AUTHORITIES Chris Huhne, the Energy and Climate Change Secretary, said: “For too long, Whitehall’s dogmatic reliance on ‘big’ energy has stood in the way of the vast potential role of local authorities in the UK’s green energy revolution. “Forward thinking local authorities such as Woking in Surrey have been quietly getting on with it, but against the odds, their efforts frustrated by the law. “I’ve taken the early step of overturning the ban on local authorities selling renewable electricity to the grid. I’ve written to all councils urging them to take advantage and lead a local energy revolution. “This is a vital step to making community renewable projects commercially viable, to bring in long-term income to benefit

the time of electricity privatisation to ensure the transfer of the electricity industry to the private sector. However, given the acute need to shift the UK’s power sector to low carbon, and the potential contribution that small scale renewables can make it was seen that this no longer made sense. Woking Borough Council is at the forefront of local authorities already investing in clean energy projects, and will be able to benefit from the change in the law. Through Thameswey Limited, a company wholly owned by the local authority, green electricity is generated across the Borough and provided to local customers by way of private wires. Ray Morgan, Woking Borough Council’s chief executive, said: “The Council welcomes the announcement by the Energy Secretary, and the commitment shown by the coalition government, to enable local authorities to provide and support low or zero carbon energy production. “Woking has made strenuous efforts over the

years to produce energy locally and hopes that this strong signal from the government will be supported by the regulator, Ofgem, to remove other barriers which frustrate the delivery of local energy solutions.” Other steps being taken to support local green power include: • The government is committed to encouraging community-owned renewable energy schemes where local people benefit from the power produced. It is actively working on proposals to allow communities that host renewable energy projects to keep the additional business rates they generate. • DECC will launch an online portal in the autumn, Community Energy Online, to support the development and deployment of low carbon community- scale energy infrastructure. STRONG SUPPORT Friends of the Earth’s executive director Andy Atkins said: “This is great news – at long last councils will be able to earn money by selling green electricity generated from small-scale renewable projects to the grid. “It is a real incentive for them to bring in new clean energy schemes that will benefit everyone in the area, including poorer communities. “With budget cuts looming, the cash raised will be more welcome than ever, and should be used for schemes like making homes energy efficient, which will slash energy bills, tackle fuel poverty and create jobs.” Gary Porter, Chairman of the LGA Environment Board, said: “It is good news that the government is acting quickly to lift the ban on councils selling renewable energy. “There is a lot of enthusiasm in town halls to develop green energy to cut the power they use and save money. Fully realising the benefits of green power will take time and investment, but this has the potential to cut energy bills, reduce emissions and raise millions of pounds in muchneeded income to maintain services and keep council tax down in these tough financial times. “Councils have lots of buildings, from offices and leisure centres to houses and flats, depots and community centres that could be transformed into local green power stations.”

FOR MORE INFORMATION Web: www.decc.gov.uk

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Tasked with The Carbon Reduction Commitment CRCommunity offers the solution through: Shared best practice and experience

Community based tools and guidance

private networks and groups focusing on areas such as CRC mechanics, measuring your footprint, optimising energy use and other related CRC issues

community members contributions such as latest technology, changes in energy strategy and best practice as well as the platform to share experiences

Comprehensive content and information

Access to the expertise of selective Partners

through the Knowledge Bank all the information you need regularly updated to implement and optimise your CRC obligation

experts in CRC covering areas such as Finance, Tax, Carbon Footprinting, and Energy Measurement and Efficiency and much more

CRCommunity is the one-step solution to your CRC questions and challenges, offering expert advice, suggestions, comment and much more.

CRCommunity is a real alternative to expensive seminars and consultants.

The CRCommunity is not a web-site with the objective of selling products, services or advertising. It is for the benefit of its members providing rich information that can be public or private and providing expert advice.

* Carbon Emissions * Water Management * Sustainability Projects

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LEADING THE LOW CARBON REVOLUTION The Carbon Show, 4-5 October, will provide resources, products and strategies needed to excel in the world of carbon related business THE SECRETARY OF STATE Chris Huhne will deliver the keynote opening address at the Carbon Show on 4 October 2010 at the Business Design Centre in Islington, London, signifying the important role that the private sector has in accelerating the transformation to a low-carbon economy. Mr Huhne commented: “This government is committed to making the urgent decisions needed on energy and climate change. The Prime Minister has publicly stated that he wants to make this ‘the greenest government ever’. “Climate change is the biggest challenge we face, and the time we have to address it is short. But it also represents a real opportunity to drive forward innovation, job creation and competitiveness.” The participation of The Secretary of State at the Carbon Show highlights the important role the business community plays in accelerating the transition to a low-carbon economy. The Carbon Show will provide a key platform for government to outline its latest plans and policies around green jobs, financing renewable technology, and in particular how the latest budget deficits will impact the ability for the UK to compete for a share of growth in green industries. In order for UK businesses to compete on the international stage it is essential they are prepared for the many challenges ahead, in particular; mandatory legislation such as the Carbon Reduction Commitment, achieving energy efficiency and driving carbon profits as well as the potential repercussions of the impending global climate finance talks, COP16. CUTTING EMISSIONS In the first ever Annual Energy Statement to Parliament, Energy and Climate Change, July 2010, Secretary Chris Huhne unveiled groundbreaking ‘2050’ analysis showing that meeting the target of an 80 per cent cut in emissions by 2050 is ambitious but achievable, and compatible with maintaining security of energy supplies. Chris Huhne said: “We’re already on track to cut the UK’s emissions by 34 per cent by 2020, and will do more if we can win the case for greater ambition across the whole EU. But our line of sight needs to extend much further, through to the middle of the century. “The era of cheap, abundant energy is over. We must find smart ways of making energy go further, and value it for the costly resource it is, not take it for granted. And even as we reduce overall demand for energy,

In the first ever Annual Energy Statement to Parliament, Energy and Climate Change, July 2010, Secretary Chris Huhne unveiled groundbreaking 2050 analysis showing that meeting the target of an 80 per cent cut in emissions by 2050 is ambitious but achievable we may need to meet a near doubling in demand for electricity, as we shift industry, transport and heating onto the grid.” To provide direction and insight into meeting these ambitious targets, Vision 2050 is a dedicated plenary debate at the Carbon Show where key speakers will outline how businesses can meet these challenges and profit by taking decisive action. Speakers include Fiona Harvey, energy correspondent, FT, David Metcalfe, CEO Verdantix, Gary Kendall, executive director, SustainAbility and Russell Mills, global director of energy & climate change policy, Dow Chemicals. Aware of the challenges and repercussions of not hitting these targets is clearly high on the coalition government’s agenda. The risk to the economy is great and lagging behind those economies with the foresight to grab a share of growth in green industries will be damaging to the future growth, development and competitiveness of businesses in the UK. At the Carbon Show new government initiatives and

projects such as the Green Investment Bank will be discussed and debated. Pano Kroko, leader of the Environmental Parliament will discuss with Lord Anthony Giddens on the Carbon Stage how to achieve CO2 emissions reductions through financial innovation. The Carbon Stage will feature a host of interactive interviews and live debates as well new products and services that will be exclusively unveiled at the show. DRIVING THE LOW CARBON REVOLUTION Chris Huhne will be joined at the opening ceremony by industry leaders Lord Michael Heseltine, Chairman, Haymarket Media Group and Lord Browne, managing director and managing partner (Europe) of Riverstone Holdings LLC, who will share perspectives on driving the low carbon revolution. “The Carbon Show 2010 is well timed,” says Lord Heseltine. “Now more than ever it is critical that business leaders commit to revolutionising their organisations to ensure they can compete in the future low carbon market place.”

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Visit the website to view the categorised product finder

CRCommunity is the low cost one-stop solution to CRC HE CRCOMMUNITY is a networked community designed to resolve all issues and optimise opportunities that might arise from the implementation on the new Carbon Reduction Commitment Energy Efficiency Scheme (CRC). As with any new legislation there is no shortage of expensive advise from professional firms. CRCommunity is a one-stop solution for organisations CRC needs, and a real alternative to engaging expensive consultants. CRCommunity is able to resolve CRC issues through • Access to the expertise of selective Partner organisations in areas such as legal, financial, environmental auditing, foot-printing etc. • Community based tools and guidance provided by CRCommunity Partners, and enhanced through the extensive networking capability of CRCommunity. • Comprehensive CRC content and information continually updated and growing creating an unrivalled knowledge bank

divided into categories including legal implications, financial implications, implementation tools, and environmental systems. • Shared best practice and experience of member organisations that can be selected by sector, region or group. The CRCommunity is not a website with the objective of selling products, services or advertising. It is for the benefit of its members providing expert advice, solutions to specific queries, networking capability around CRC and rich content.

FOR MORE INFORMATION Contact: Scott Carter Tel: 01442 879355 E-mail: scarter@ crcommunity.co.uk

Sustainability resource planning from Verisae ERISAE’S Sustainability Resource Planning (SRP™) platform delivers operational efficiency and improved performance for distributed enterprises. The software-as-a-service platform, developed over Verisae’s 10 year history, allows organisations to manage their facilities, assets, energy usage, and their carbon, water and waste impacts. Verisae’s technology measures, manages, analyses and reports on costs, consumption and emissions. It provides actionable real-time information to manage sustainability impacts and drive efficiencies. Verisae’s Asset Management offerings allow organisations to manage the full lifecycle of their physical assets, from procurement to retirement, covering the total cost of ownership. The platform delivers efficiencies in asset procurement and manages maintenance workflow, related call centre operations and service providers. The Energy Management modules include real-time energy management, efficiency project tracking, demand response and utility bill processing and validation. Verisae’s

Environmental Management modules cover water, waste and Scope 1, 2 and 3 emissions management. Verisae’s products provide reporting for compliance and optimisation under regulatory schemes including F-gas and CRC. Verisae’s data comes together in an integrated SRP platform where advanced analytics, benchmarking, reporting, dashboards and realtime alerting provides actionable data, that is configurable by user. Verisae currently delivers its broad range of sustainability solutions to over 45 global clients operating across 23,000 sites. The SRP application has over 63,000 users, including over 7,500 thirdparty contractors, and actively tracks over 2.4 million assets.

FOR MORE INFORMATION Verisae European Office Parkshot House, 5 Kew Road Richmond, Surrey TW9 2PR Tel: +44 (0)20 83348083 E-mail: contact@verisae.com Web: www.verisae.com

Daikin offers a complete renewable heating and Count your carbon and hot water solution continue your success AIKIN UK IS A LEADING supplier of heating, ventilation and cooling solutions for residential, commercial and industrial applications. Daikin offers the complete renewable solution for home heating and hot water. Daikin has a flexible range of air to water heat pumps products, low temperature and high temperature systems, available for heating and hot water in houses and apartments. As a further extension to its heating range, Daikin offers solar thermal systems that can be combined with Daikin Altherma heat pumps to offer fully integrated renewable energy systems. Daikin Solar Thermal systems are available for pressurised and for unpressurised systems. Daikin Altherma heat pumps and solar systems are recognised renewable technology solutions that can reduce energy costs by up to 40 per cent compared to

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traditional fossil fuel boiler systems. Daikin Altherma High Temperature is an industry first innovative air source heat pump technology to produce water temperatures up to 80OC for harder to heat houses and apartments. Daikin Altherma heat pump product range is MCS accredited and therefore qualifies for grants. Daikin Solar Thermal Collectors have the Solar Keymark for solar thermal products. Daikin will be soon introducing a world-first heat pump series for apartment buildings. The Daikin Altherma air-to-water heat pump is today’s answer to current and future problems associated with conventional heating systems such as increasing primary energy costs and unacceptably high environmental impact.

FOR MORE INFORMATION E-mail: heating@daikin.co.uk Web: www.altherma.co.uk

HE THREAT OF CLIMATE CHANGE from greenhouse gas emissions and the diminishing resources of fossil fuels impose extraordinary challenges when making provision for a secure sustainable future. Carbon Consulting and Crediting Limited offers a professional service in assisting businesses and organisations move into a low carbon economy. This requires an adaptable approach when offering clients advice in an often multi-disciplined context. A starting point for this is the measurement of your carbon footprint. Recommendations can be given on the legislative requirements for the CRC Energy Efficiency Scheme including the scheduled footprint reporting for qualifying organisations, the associated emissions trading and also league table positioning. Organisations can choose to voluntarily offset their footprint

by purchasing carbon credits on international markets. These are attained from carbon reduction projects such as energy efficiency, renewable energy, forestry and land-use change. The review process is to specific programme authority criteria, such as the international standard ISO 14064, which requires third party validation and verification. This provides an assurance that carbon reductions are actually achieved and the purchaser of the credits is minimising their impact on climate change.

FOR MORE INFORMATION E-mail: peter.kerry@ carboncandc.com Web: www.carboncandc.com

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Releasing green capital and encouraging investment in clean technology is also high on the agenda. Felicia Jackson, editor-at-large at Cleantech Magazine will chair a panel discussion on ‘The role of carbon markets in promoting clean technology investment’ on the carbon stage. The carbon markets are a key part of the problem and the answer in addressing the climate challenge. Point Carbon, a Thomson Reuters company and world-leading provider of independent news, analysis and consulting services for the carbon markets, and one of the Carbon Show’s key partners, remains positive about the important role that the carbon markets play in addressing the challenges of emissions reductions. Despite being heavily impacted by the global recession Endre Tvinnereim, senior analyst at Point Carbon, reported: “The value of transactions still increased, due to higher carbon prices, indicating that global carbon markets as a whole continue to perform well despite the global downturn.” This will come as welcome news to the Carbon Market headquarters in London. Tvinnereim says: “Comparing the first half of 2010 with the first half of last year, the main picture is one of stability. In price terms, the year so far has been much more placid than the first half of 2009 and the EU ETS market has normalised somewhat after the steep fall in industrial production caused by the financial crisis in 2009.” The Carbon Show will address the major challenge that faces this market. “Political uncertainty prevails. Although the momentum that was lost in Copenhagen is slowly returning, the players in the carbon market are still waiting for one or more critical policy decisions that could bring the carbon market to the next stage,” adds Tvinnereim. STRENGTHENING CARBON MARKETS The Carbon Show’s opening plenary, ‘Apathy & Indecision – Strengthening the Carbon Markets’ will see Dr Alex Bowen, principle research fellow, London School of Economics & Political Science, Henry Derwent, Chairman, IETA, Nigel Topping, chief development officer, CDP and Pierre Ducret, Chairman & CEO, CDC Climat, prepare to tackle this thorny issue and provide insight into the policy decisions that are essential for the carbon markets to function successfully. The session will also address potential climate finance developments ahead of COP 16 – will there finally be a global climate agreement? This year the Carbon Show will feature a new dedicated Carbon Markets & Finance stream, and provide seminars aimed at those individuals specialising in carbon trading and market mechanisms. There will be a special focus on forestry and emissions markets around the world as well as a new session showcasing Carbon Markets – Africa. Andreas Arvanitakis, senior analyst, Point Carbon who will be speaking at the show, comments: “This exciting programme

offers new insights into investment trends and potential carbon market developments as well as networking opportunities ahead of COP16.” Taking part in this dedicated seminar stream will enable delegates to hear from experts across the carbon finance industry and offer networking opportunities with organisations such as Barclays Capital, Camco, CDC Climate, Deutsche Bank, DNV, EcoSecurities, Gazprom Marketing & Trading, the Gold Standard Foundation, Markit, Merrill Lynch, Standard Bank, plus many more. Hot topics such as Feed in Tariffs (FITs) will also be highlighted in seminar sessions at the event. FITs introduced by government on 1 April 2010 aim to help increase the level of renewable energy in the UK and count towards the legally binding target of 15 per cent of total energy from renewables by 2020 (up from under two per cent in 2009). Under this scheme energy suppliers make regular payments to householders and communities who generate their own electricity from renewable or low carbon sources such as solar electricity (PV) panels or wind turbines. The scheme guarantees a minimum payment for all electricity generated by the system, as well as a separate payment for the electricity exported to grid. What are the commercial opportunities? How successful have projects been? The ‘Feed in tariffs – Incentives and cost benefits’ seminar at the Carbon Show will enable delegates to find out what resources are required and find out how beneficial this policy mechanism is in encouraging the adoption of renewable energy sources and accelerating the move towards grid parity. Hear from experts Paul Akehurst, technical director, SKM Enviros and Dr Keith MacLean, policy and public affairs director, SSE who will share their opinions on the merits and challenges presented by the scheme. London Development Agency will host two dedicated sessions on the carbon stage focusing on ‘The Low Carbon Capital – London as a global leader of the low carbon economy’ and

‘Low Carbon Finance’ aimed at advising and supporting organisations to decarbonise their business. Joined by leaders and partners of the London Development Agency and Greater London Authority, the Green 500, The Carbon Trust Standard and FTSE Index will participate in these sessions dedicated to providing the latest information on development opportunities and plans for a low carbon London economy. Key note speakers also include Isabel Dedring, environmental advisor, Mayor of London, who will share perspectives on ‘Achieving CO2 emission targets: Fantasy or a Reality? With the biggest public sector cuts in living memory starting to bite, now more than ever it is important to keep up to date with industry developments and opportunities in your sector. Networking is an integral part of the Carbon Show. Partners such as 2Degrees and Green Monday, support dedicated networking sessions at the show, plus the new Carbon Show Party sponsored by greenmarket on Monday 4 October, which offers unparalleled networking opportunities for those interested and involved in the carbon management and finance community.

FOR MORE INFORMATION Web: www.thecarbonshow.com

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education • networking • innovation • products

running your organisation needn’t cost the earth

www.energysolutionsexpo.co.uk/GB In association with

Supported by

Offset partner

Organised by

If you are interested in exhibiting or any of the sponsorship opportunities, contact Mark Rimmer on + 44 (0)20 7921 8148

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A STEP TOWARDS A LOW CARBON WORLD Source the latest solutions that will improve the energy efficiency of your current systems, find out about innovative renewable technologies and learn about changes in local legislation and regulation at Energy Solutions 2010

ENERGY SOLUTIONS 2010 is set to address the growing requirements of energy management professionals by incorporating new and innovative feature areas. Taking place from 6-7 October at London Olympia and supported by the Energy Institute, the REA & National Energy Foundation, Energy Solutions is the UK’s fastest growing energy management event having witnessed a record 31 per cent growth last year including a 18 per cent growth in visitors. LEADING EVENT Adrian Newton, portfolio director for Safety and Building Management at UBM Live, organisers of Energy Solutions, said: “This is only our third year running Energy Solutions and it gives us great pride that we have already established it as the leading energy management event in the UK. As our growth figures demonstrate, Energy Solutions is the place to source the latest products and innovations in the market place. Added to that, we are offering three educational programmes and three experiential features including the new Innovation

As our growth figures demonstrate, Energy Solutions is the place to source the latest products and innovations in the market place. Added to that, we are offering three educational programmes and three experiential features including the new Innovation Showcase. This is an event not to be missed Showcase. This is an event not to be missed!” Energy Solutions was established to make the world more energy and carbon efficient. To this end, the event will be offsetting its entire carbon footprint by investing in a Biomass Cogeneration project in Sao Paulo, Brazil. This project reduces carbon emissions by displacing fossil fuel use for heat and electricity generation. Through a strategic partnership with Carbon Clear, the carbon footprint will be calculated post show and that monetary value will be invested into this worthwhile scheme.

The extensive exhibition will once again showcase more than 100 leading names in the energy management industry, including BRE, Ener.G, Kingspan, Marshall-Tufflex Energy Management, Monodraught, Nu-Heat, powerPerfector and STC Energy. Following comprehensive industry research, Energy Solutions will launch the Innovation Showcase, sponsored by powerPerfector. This exciting feature area will sit at the heart of the event and give visitors the chance to see the latest and best innovations available in the industry.

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High Quality Heating Solutions to Suit Any Project At Quinn Radiators we strive to achieve a perfect synergy between form and function in the design of our radiators. A quick glance through Quinn Radiatorâ&#x20AC;&#x2122;s current product portfolio will reveal sculptured lines, bold geometric shapes and stunning finishes in a wide variety of sizes, colours and shapes. With a comprehensive selection of radiators on offer, Quinn Radiators are guaranteed to have the perfect choice for any project.

Tel: +44 (0) 1633 657 271 Fax: +44 (0) 1633 657 151 Email: info@quinn-radiators.com Quinn Radiators, Imperial Park, Newport, Gwent NP10 8FS.

www.quinn-radiators.com

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Further details will be announced shortly. Reflecting the most important issues facing energy users, the extensive, free-of-charge educational programme will focus on the key issues facing energy management professionals. The seminars will take place in three dedicated theatres: The Energy Academy, sponsored by Vanguards Power, in which the seminars will focus on a core theme – Sustainable Strategies, Renewables Seminar Theatre, where the seminars will look at The Future of Microgeneration, and The Green-Tech Theatre, where case studies will give visitors examples of the application of the latest green technologies. Visit www.energysolutionsexpo. co.uk/seminars for the full seminar programmes. INNOVATION & SUSTAINABILITY AWARDS Finally, the Innovation & Sustainability Awards (ISA) 2010, in association with Energy Solutions offer companies the chance to promote their innovative and sustainable products and services that support the effective and efficient management of a workplace. The winners ceremony will take place during the first day of Energy Solutions on Wednesday 6 October 2010. The categories are: • Best innovation in green products or services • Best innovation in energy management • Best innovation in FM services • Best innovation in building services

• Best product innovation • Best innovation in health & safety • Outstanding contribution to the industry (open to non-exhibitors) • London workplace of the year (open to non-exhibitors) Energy Solutions will be co-located with Total Workplace Management, the UK’s leading FM and estates event, and M&E – The Building Services Event, the UK’s only exhibition dedicated to all building services.

LED Eco Lights offers the ultimate in energy efficiency ED ECO LIGHTS is the leading supplier of retro fit LED lamps. We have the greenest lights, with our ‘plug in and play’ LED lamp range. Designed to replace traditional lighting, our lamps deliver savings of up to 85 per cent in carbon and costs alike. Replacing T8 fluorescent tubes with our T8 LED Tubes in all sizes (2ft to 8ft) starting from 9w, all you have to do is swap lamps and start saving. Our range is extensive; we have LED replacements for Spot lights, CFL PL Lamps, 2D lamps, Sons and Flood Lights. We have an LED solution for the majority of a building’s lighting requirement. These have already been installed in car parks, hospitals, universities and civic offices, with several of the projects financed by Salix. With a lifespan of 50,000 hours

– almost five times that of a fluorescent tube, or three times that of a CFL lamp – the other major benefit is that our lamps are virtually maintenance free! Removing the need to purchase new fittings, typical payback is within 1-2 years, especially in environments where the lights are in operation 24/7. We can produce Carbon and Cost Savings reports to show you how much you will save. As the products are driven by their quality credentials, most are supplied with a five year warranty, an industry first! Visit the team on Stand D112 at Energy Solutions to see the products in action and Switch on to LED.

Care Show London will also be taking place at London Olympia from 6-7 October 2010.

FOR MORE INFORMATION Please visit www.energysolutions expo.co.uk and follow us on twitter @ energy_expo for the latest information. Companies interested in exhibiting should contact Alex Hanrahan-Soar on (0)207 955 3965 or alex.soar@ubm.com.

Energy solutions for your business HE SCOTTISHPOWER Energy Solutions team forms part of a primary strategic development sector within the industrial and commercial sales and service department. Our sales team has extensive knowledge and experience in the gas and electricity industry and we are expanding our offerings to bring a range of energy efficiency products to the market. Our offerings include aM&T (Automatic, Monitoring & Targeting) system, lighting voltage control, efficient lighting solutions and BMS (Building Management System) optimisation. Our energy management solutions will assist corporate customers in reducing energy

costs, carbon emissions and improving energy efficiency. We project manage from design to installation, and tailor our solutions to suit your business’s energy requirements, while ensuring that you have the support and technical advice needed along the way. If you’d like to take the opportunity to talk to us we would be delighted to meet you at the ScottishPower Energy Retail stand at the Energy Solutions Expo where you will meet some of our energy professionals.

FOR MORE INFORMATION Tel: 0845 0304053 Fax: 0141 5683383 E-mail: energysolutions@ scottishpower.com

FOR MORE INFORMATION Tel: 0845 2183786 Email: info@ledecolights.com Web: www.ledecolights.com

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Are you prepared for change? A total ban now applies to the use and sale of virgin HCFC refrigerants (including R22) as used in older air conditioning equipment. What does this mean for you and your customers? Speak to Space Air for reliable, well informed advice on the implications and energy efficient alternatives, grant availability, finance support and other replacement incentives. For further information call...

01483 504 883 or email: r22@spaceair.co.uk

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DEDICATED TO IMPROVING BUILDING SERVICES M&E 2010 will provide you with exiting new features to explore, as well as an educational programme that will deliver topical content presented by key professionals from across the industry THE M&E EVENT CONTINUES to provide a platform for building services to further develop and allow industry professionals to source the latest products and services, as well as learn about the key issues facing their profession. It is the UK’s only event dedicated to all building services and joins the industry’s leading suppliers, distributors and manufacturers with specifiers, installers and end users. Run in association with the Chartered Institution of Building Service Engineers (CIBSE), and the only large-scale industry exhibition operating in London, The M&E event is perfectly positioned to attract all the major building services consultancies, end users from FTSE 250 companies and public sector organisations and contractors working on some of the largest projects in Europe. KEY DATE Adrian Newton, portfolio director for Safety and Building Management at UBM Live, organisers of M&E – The Building Services Event, said: “With the number of visitors increasing 18 per cent last year, it is clear that the industry holds M&E in high regard and is a key date in their calendar. As the only event of its kind in the UK, 2010 will contain our most expansive visitor programme to date which will allow our exhibitors to meet the right people and address all their professional needs over the two days.” In addition to the exhibition, which will once again see many of the industry’s leading names showcasing their latest developments, including Bosch Thermotechnology, Cistermiser Limited, EnOcean GmbH and Spirotech UK, M&E will

launch the Innovation Showcase for 2010. This exciting feature area will sit at the heart of the event and give visitors the chance to see the latest and best innovations available in the industry. This innovative and interactive

Contractors’ Association (ECA), will present on how to reduce emissions in the commercial and public sector. He will discuss key policy and legal drivers, including the Carbon Reduction Commitment, low capital opportunities

With the number of visitors increasing 18 per cent last year, it is clear that the industry holds M&E in high regard and it is a key date in their calendar. As the only event of its kind in the UK, 2010 will contain our most expansive visitor programme to date which will allow our exhibitors to meet the right people and address all their professional needs over the two days area will allow visitors to explore new ways of designing their client’s spaces be they schools, offices, reception areas or plant rooms. EDUCATIONAL HIGHLIGHTS Visitors will benefit from two free-of-charge educational programmes at the event. Taking place within two dedicated seminar theatres, more than 15 hours of content will be on offer. The Training Academy, sponsored by SummitSkills, will host seminars focusing on the theme ‘Retrofitting & Regulation’. After the opening address from Robert Higgs OBE, chief executive of the Heating and Ventilating Contractors’ Association (HVCA), Paul Reeve, head of Environment, Electrical

for commercial energy reductions, microgeneration, and give you an update on the Building Regulations Part L 2006 – existing build. Andrew Warren, director, Association for the Conservation of Energy, will host a seminar on ‘Decarbonising Buildings – unlocking the secrets’, where he will look at strategies and solutions for ensuring energy efficiency, and the EPBD recast – implications of Directive 2010/31/ EU on the energy performance of buildings. A presentation from David Crowhurst, director, BRE Global, will focus on the sustainable options when it comes to greening your building. He will address the sustainability issues, help you understand the implementation issues for new and existing buildings, and

Total power solutions throughout the world ALE POWER SOLUTIONS plc is part of the Secure Power Division of TT electronics plc, the £500m turnover UK quoted global electronics group. Each year Dale supplies more than 3,000 generator and UPS systems worldwide, and services more than 4,000 generating sets and UPS systems. For more than 75 years we have provided our business partners worldwide with high quality systems and services, protecting critical power supplies at all times in all conditions. From humble beginnings in 1935, the company has developed into a globallyrecognised business and has twice won the Queen’s Award for Export. Renowned for both technical excellence

and operational expertise, the business specialises in protecting the most demanding applications. In all major sectors including power utilities, oil and gas, telecommunications, medical and financial services, the Dale and Erskine product brands are synonymous with

outstanding service, reliability and expertise. Dale has built up an outstanding track record of delivering mission critical secure power systems and solutions including diesel generators, gas turbines, UPS, industrial DC systems, batteries, industrial grade inverters, frequency converters and static transfer switches. Our professional structure, financial strength and the necessary quality assurance, health and safety, and product accreditations meet the demands of the world’s most discerning clients.

FOR MORE INFORMATION Tel:+44 (0)1723 583511 E-mail: info@dalepowersolutions.com Web: www.dalepowersolutions.com

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Dale Power Solutions secure power whenever you need it

Dale Power Solutions plc Salter Road, Eastfield Industrial Estate Scarborough, North Yorkshire YO11 3DU Tel: +44 (0) 1723 583511

www.dalepowersolutions.com SCARBOROUGH | LONDON | ABERDEEN | SWINDON | SHARJAH

Part of the Secure Power Division of

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inform about necessary actions to take. If you’re thinking about installing photovoltaics (PV) you will have the opportunity to hear Hilary Branfield, project engineer, IT Power, explaining how to make the most of building integrated photovoltaics – installing PV on commercial buildings, retrofitting solar solutions that blend in with the building aesthetics, exploiting existing roof space, structures and facades, and offsetting the cost of BIPV. IMPROVING ENERGY PERFORMANCE On day two, Martin Russell-Croucher, director of Sustainability and Special Projects, Royal Institution of Chartered Surveyors (RICS), will present on optimising the reduction in carbon emissions – promoting the improvement of the energy performance of buildings. The seminar will cover implications of Directive 2010/31/EU on the energy performance of buildings, exploiting energy performance certificates (EPCs), and minimum energy performance requirements for new, existing and nearly zero energy buildings. Confused about the Building regulations update – Part L 2010? Hywel Davies, technical director, CIBSE, will present an overview of the UK carbon transition plan, areas of improvement over the previous regulations, and give you the information

you need when it comes to non-domestic new build compliance and refurbishment. A session named ‘Sustainable heating, lighting and cooling – on the road to zerocarbon’ with Bob Towse, head of Technical and Safety, HVCA, will assess the key solutions for a changing climate. It will discuss the role of intelligent heating, lighting and cooling solutions in achieving savings. Martin Russell-Croucher, director of Sustainability and Special Projects, Royal Institution of Chartered Surveyors (RICS), Gavin Hodgson, principal consultant, BRE, and Bob Towse of HVCA will all take part in The BIG discussion, tackling what the future for renewables and low carbon solutions look like. The CPD Theatre will offer visitors the opportunity to gain over six hours of valuable CPD points. Numerous exhibitors will be presenting the sessions and will focus of a variety of topics. These include efficient and hygienic washroom management, green UPS technologies, and modern communal heating installations. Finally, the Innovation & Sustainability Awards (ISA) 2010, in association with M&E – The Building Services Event, offer companies the chance to promote their innovative and sustainable products and services that support the effective and

efficient management of a workplace. The winners ceremony will take place during the first day of M&E on Wednesday 6 October 2010. The categories are: • Best innovation in green products or services • Best innovation in energy management • Best innovation in FM services • Best innovation in building services • Best product innovation • Best innovation in health & safety • London workplace of the year (open to non-exhibitors) M&E – The Building Services Event is co-located with Energy Solutions, the UK’s fastest growing energy management event, and Total Workplace Management, the UK’s leading FM and estates event. Care Show London will also be taking place at London Olympia from 6-7 October 2010.

FOR MORE INFORMATION Please visit www.buildingservicesevent.com and follow us on twitter @MandE_Expo for the latest information. Companies interested in exhibiting should contact Gavin Wells on 020 79553978, gavin.wells@ubm.com or AnneMarie Dickinson on 020 75604116, anne-marie.dickinson@ubm.com

M power supply specialist

Space Air addresses R22 phase out at the M&E show

whose mission is to provide customers with a total business solution for their critical power needs. Our customers include Bank of England, The Metropolitan Police, NATS and Ulster Hospital. Metartec offers one of the most comprehensive range of critical power products and services available in the market. This fresh one stop shop approach ensures that Metartec’s customers have a team of experts on hand that will assist them and their project from the point of consultation, product specification and supply through to install, service and maintenance. The Metartec range includes a complete of own brand UPSs from 650VA to 4.8MVA alongside a portfolio of critical power supply products: battery systems, generators, maintenance contracts, low voltage switch gear, flywheel and fuel cells that satisfy the needs of even the most discerning client. The Metartec own brand range

AIKIN DISTRIBUTOR, Space Airconditioning plc will again be exhibiting at the M&E Building Services Event at London’s Kensington Olympia, 6-7 October 2010, on stand C111. Celebrating 30 years as a Daikin distributor and the largest of the manufacturer’s European network of independent distributors, Space Air will be offering expert advice and information on the current range of Daikin’s innovative, energy efficient air conditioning, heat pump and heat recovery ventilation products. Space Air will also highlight the options and implications for compliance with the European Directive 2037:2000, which banned the use of virgin HCFCs (R22 refrigerant) at the end of

Metartec – for all your critical power needs ETARTEC is the critical

of UPS is being very well received by the market place due to the fact the product range are all have unlocked software, allowing our customers the freedom of choice when it comes to their preferred engineer and service provider. This is hugely important when reducing the cost of UPS ownership.

FOR MORE INFORMATION Come meet the Metartec team at Stand B102: M&E Show, London Olympia, 6-7 October to see first-hand the Metartec product portfolio and discover what Metartec can do for you. You can also contact Metartec on: 0845 5040 444/0845 6439 772 or e-mail us on sales@metartec.com

2009, including details of special offers, lease finance, government backed loan and grant schemes and Enhanced Capital Allowances, all of which can assist with the cost of replacing older (R22) based equipment with the latest, more energy efficient alternatives. Visit Space Air on stand C111 for more comprehensive information and advice.

FOR MORE INFORMATION Web: www.spaceair.co.uk

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Visit the website to view the categorised product finder

InfoComm International: Essex steel fabrication The AV association firm delivers innovation and excellence I NFOCOMM International is the trade association representing the commercial audiovisual industry. InfoComm has more than 5,000 corporate and individual members, including audiovisual manufacturers, systems integrators, dealers and distributors, consultants, programmers, rental and staging companies, technology managers and multimedia professionals. InfoComm maintains offices around the world and provides members with local networking, business and educational opportunities. InfoComm International is an American National Standards Institute (ANSI) Accredited Standards Development Organisation (SDO). InfoComm also offers the Certified Technology Specialist programme – the only audiovisual certification ANSI accredited under the International Standard ISO/IEC 17024. Recognised worldwide, there are currently three certifications: the general CTS, the specialised CTS-D (Design) and the specialised CTS-I (Installation).

InfoComm International produces the world’s largest commercial audiovisual tradeshow, InfoComm, which rotates between Las Vegas, Nevada, and Orlando, Florida. InfoComm also hosts tradeshows in Asia and China, and co-owns Integrated Systems shows in Europe and Russia. InfoComm offers training for technology managers and commercial AV professionals. Classes are available online in an interactive virtual classroom, in person, at regional events and tradeshows, and onsite at your facility. InfoComm also offers lunch and tours at which architects can earn education credits from RIBA’s Continuing Professional Development Plan. Learn more about InfoComm today.

FOR MORE INFORMATION For more information, please contact InfoComm International Regional Manager, UK and Ireland, Christopher Lavelle at +44 (0) 1442 345100 or at ukireland@infocomm.org.

GK Engineering & Design LLP – the metalwork specialists

K ENGINEERING & Design is a young vibrant company, boasting an established management team with over 20 years experience in the Steel fabrication industry. We are situated in Essex allowing easy access to support construction projects across the UK. are poured, eliminating sacffolding Specialising in Mild Steel or temporary protection costs and Stainless Steel fabrication and many of the risks associated we have the ability to design, with hole protecion. The system manufacture, value engineer is light and easy to handle, does and install bespoke metalwork not require a hot works permit items such as: Staircases, and has impressive mechanical Balustrades, Railings, Balconies, and structural properties. Riser systems, Sundry Metalwork Value engineering is another and Structural Steelwork etc. fundamental feature of our success At the Best show NEC we – we offer a friendly reliable are showcasing our new and service along with design and build innovative GRP Riser System. A solutions as GK Engineering & system Patent pending, it was Design provides the whole service designed and developed by GK from conception to completion. Engineering to reduce many of the FOR MORE INFORMATION Health & Safety risks and expensive costs associated with working Tel: 01277 810400 within mechanical and electrical Fax: 01277 810401 data risers. The riser system can E-mail: info@gkengineering.co.uk Piggy Advert AL0 86mm x 125mm 30/7/10 15:51 Page 1 be installed as the concrete floors Web: www.gkengineering.co.uk

AL0

GK Engineering & Design is a young vibrant company, boasting an established management team with over 20 years experience in the Steel fabrication industry. We are situated in Essex allowing easy access to support projects across the UK. Specialising in Mild Steel and Stainless Steel fabrication we have the ability to design, manufacture and

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install bespoke Metalwork items such as: Staircases, Balustrades, Railings and Balconies, etc. At the Best show NEC we are showcasing our innovative GRP Riser Systems which have been developed to reduce Health & Safety risks and expensive costs associated with working within Mechanical & Electrical Data risers. G K Engineering & Design LLP Unit 35 Horndon Industrial Park West Horndon Essex, CM13 3XL Tel: 01277 810400 Fax: 01277 810401 E-mail : info@gkengineering.co.uk Web: www.gkengineering.co.uk

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BUILT ENVIRONMENT

DISCUSSING CORE CONSTRUCTION ISSUES With a focus on ‘Smarter Construction for the New Economy’, the BEST show will demonstrate how to achieve maximum efficiency whilst reducing costs in these tough economic times

THE BUILT ENVIRONMENT SOLUTIONS and Technologies (BEST) Show is the perfect new opportunity for local authorities, contractors and specifiers in the civil or public sector to come together to find ideas and debate the ways in which they can effectively deliver smarter, affordable and sustainable construction projects in the new economy. BEST focuses on delivering innovative solutions to the real and immediate problems within the construction industry. With a focus on ‘Smarter Construction for the New Economy’, BEST will demonstrate how to achieve maximum efficiency whilst reducing costs in these tough economic times. WELCOME TO THE HUBS The BEST show will be held at the NEC in Birmingham 18-20 October, with the arena divided into five different hubs, each focusing on a key construction market. The hubs will showcase suppliers’ innovative new products and several inspiring exemplar structures, as well as each featuring a packed three day seminar programme, offering over one hundred free CPD accredited seminars. Visitors to the hubs will be able to hear from a number of speakers tackling core construction issues within the public sector including: • Stewart Davies, commissioner for Business at the Sustainable Development Commission – Where are the opportunities to create sustainable schools? • Louise Brooke-Smith, director at CSJ Planning – Where are planning changes leading the housebuilding market? Thoughts on decentralised planning, and how housebuilders might need to change practices to gain planning • Paul Dockerill, director at Thomas Vale –

Delivering retrofit for social housing – what are the costs and resulting energy savings? • Andrew Warren, director at the Association for the Conservation of Energy – Low Energy consumption vs. Efficient buildings. KEEPING COSTS LOW A number of local authorities and members of their supply chain will also present project case studies, providing a practical guide on how to innovate whilst keeping costs low, all based on their own experiences. These include Sheffield City Council, examining the results of the SHAW campaign to offer free insulation, Cambridgeshire County Council, looking at how to deliver retrofit at a local level, and Hampshire County Council, presenting a case study of durable products that generate savings for schools. There will also be exchanges of effective practice methods within construction procurement and a showcase of techniques to create cheaper, more innovative and greener public buildings. The five hubs are each focused on Education, Commercial Property, Residential, Low Carbon and Retrofit, each of which will have market leading organisations, such as Land Securities, Barratt Homes, and Department of Energy and Climate Change (DECC), issuing challenges to the industry via these hubs. When such influential construction clients, and members of their supply chains, are brought together it creates countless business opportunities for visitors, who can network with these clients and debate how best they can comply with tougher building regulations, whilst improving efficiency and reducing cost. The Retrofit and Low Carbon seminar

programmes will have particular value, with a focus on key legislation targets, and essential guidance and best practice examples on how visitors can achieve them affordably. With the changes to the Building Schools for the Future (BSF) announced by Michael Gove earlier this year, the education hub at BEST will focus on streamlining the supply chain. ‘Smarter Construction for the New Economy’ will have particular resonance for the education sector where around 10-20 per cent of the budget will be cut in the Comprehensive Spending Review. With the Comprehensive Spending Review announced on the 20 October, the last day of the show, attendees will have access to leading commentators giving their opinion on the cuts, and the impact they think it will have on the sector. BEST Education Hub will be focusing on three opportunities that have arisen since the cancellation of BSF. The first is that 129 schools are specifying now, which, with budget reviews and specifications being changed, means that architects and and contractors are searching for lower cost, higher value alternatives. This presents suppliers a big but short term opportunity. The second opportunity being focused on is Remodelling and Refurbishment, with less cash to stretch across more schools; Local Education Partnerships have turned to refurbishment. Retrofit is the last of the three focuses; as part of the government’s pledge to create carbon neutral public buildings by 2019, all schools will be subject to some degree of eco retrofit. INTERBUILD ONSITE Interbuild Onsite will also run alongside the BEST show from the 18-20 October, in Hall 4 of the NEC, Birmingham. Interbuild Onsite is recognised as the number one national exhibition for the building trade. No other event caters better for the general builders, plumbers, electricians and tradesman. The Infrastructure Show will also take place alongside BEST, and will enable the civil engineering sector to come together to meet the challenges of delivering major projects in the UK. With its own free seminar programme, visitors can benefit from project insights from the chief executives of Atkins and Arup, as well as an update from the Olympic Delivery Authority.

FOR MORE INFORMATION Readers can receive free entry (saving £20 each) to the BEST Show, and its co-located events, by entering priority code EGOVBE when they register at www.best-show.co.uk

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Smarter construction for the new economy

Technical performance Understand the cost benefits and technical detail of the latest products and innovations.

Value for money 150+ free seminars, with essential ‘how to’ guides for sustainable construction that delivers on value.

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BUILT ENVIRONMENT

BRINGING THE BIOENERGY MARKETS TOGETHER European Biofuels Expo and Conference, taking place 6-7 October, remains the largest bioenergy trade show encompassing biogas, biomass/wood energy, biodiesel and fuel from waste WITH OVER 150 EXHIBITORS and 4,000 visitors anticipated over the two days, European Biofuels Expo and Conference (EBEC) 2010 is set to be the definitive showcase for the bioenergy sector. EBEC will be showcasing the latest innovations from the bioenergy sector and once again provide a forum for the bioenergy market to meet to do business. The Renewable Energy Association (REA)

VW Beetle Bio Bug

has again partnered with EBEC to hold their Bioenergy 2010 Conference. Major speakers at this event include Jo Greasley of DECC, James Smith, Chaiman of Shell UK and Greg Barker, Minister of State, DECC. Greg Barker will also tour the Conference and Expo to look at the latest developments in the bioenergy sector on 6 October. At the Expo, Greg Barker will drive the UKâ&#x20AC;&#x2122;s first custom built car to be totally fuelled

by biomethane gas produced from sourced waste from water and sewage as well as AD Biogas. GENeco inventors of the VW Beetle Bio Bug will be on hand to answer questions. Of particular interest to local and central government are workshops focused on adopting bioenergy for use in buildings. The Bioenergy Conference 2010 will examine â&#x20AC;&#x2DC;Bioenergy options for local authorities and companies and

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BUILT ENVIRONMENT

what choices are best’. Issues surrounding AD as a combined waste management and energy solution will also be presented. The REA Conference will address the Renewable Heat Incentive (RHI) and Feed in Tariffs (FiTs), with a series of RHI/FiT seminars in the workshop areas. Workshops will investigate the latest government thinking in detail and examine the implications for the bioenergy sector, in particular issues holding the sector back. In a dedicated workshop, The Environment Agency will discuss planning and permitting challenges surrounding AD Biogas installations and HM Revenue & Customs will present the latest issues in biofuels taxation. The Health and Safety Executive will be present to give their latest advice for the bioenergy sector. MARKET FOR BIODIESEL Under the proposed RHI (April 2011), a new market for biodiesel will be created. At EBEC 2010 you will learn how biodiesel could become a new leading market in the UK for home heating fuel. Field trials have been successfully concluded, and rules for blending are being shaped now ready for implementation in 2011. The RHI provides a real opportunity for growth in this sector. A new market (some estimate 700 million litres) will stimulate significant production volumes again and

sustainable growth for the industry as many investors have left biodiesel production. EBEC has a unique element to the show whereby visitors and delegates to the REA Conference can visit local bioenergy facilities, with short tours leaving from Stoneleigh Park over both show days. The tours bring to life the problems and challenges faced by the farming community, facilities managers, architects, surveyors, local authorities and

Inspection, verification, testing and certification services from SGS GS IS THE WORLD’S leading inspection, verification, testing and certification company. Recognised as the global benchmark for quality and integrity, we employ 59,000 people and operate a network of more than 1,000 offices and laboratories globally. We are constantly looking beyond customers’ and society’s expectations in order to deliver market leading services wherever they are needed. We help our customers operate in a more sustainable manner by improving quality and productivity, reducing risk, verifying compliance, and increasing speed to market. Our range of services cover all industry sectors and touch the products and services that consumers rely on countless times in their everyday lives. From the energy that powers the cars we drive and the homes we live in, from the food on

our plates to the clothes on our back, from the quality of the air we breathe to the safety of the pharmaceuticals we take, SGS provides independent services that make a difference in people’s lives. At the end of the day, our value lies in what our services make possible for our customers and, ultimately, for their consumers. Our independent services add significant value to our customers’ operations and ensure business sustainability.

offer visitors the opportunity to see how environment agency considerations are met, as well as grid connection hurdles and exacting legislative criteria is overcome.

FOR MORE INFORMATION For more information or to register to attend EBEC or the REA Bioenergy 2010 Conference, please visit www.ebec.co.uk

Combining solar and biomass technology RE YOU INTERESTED in solar thermal equipment and biomass boilers that provide complete building heat management and excellent long-term efficiency? The Austrian company SOLARFOCUS offers innovative solutions for renewable heating of domestic and small-scale projects with biomass boilers and any scale applications in solar thermal. With our own in-house development we have kept setting new standards in terms of efficiency and cutting edge technology since 1981. With 130 employees SOLARFOCUS accounts for a large number of patents, such as the cpc-collector, which in its long term performance outruns every other solar thermal collector on the market. With

the combination of logs, pellets and woodchip, the outstanding technology of the SOLARFOCUS therminator II biomass boiler makes it a market leader. The dual system pellet boiler octoplus fully integrates biomass and solar thermal energy supply within one unit on less than 1 m² floorspace, a very compact combination yielding a maximum of pellets savings. In the UK a strong regional partner network allows us to meet individual customer needs and service.

FOR MORE INFORMATION Find your nearest contact on www.solarfocus.eu or meet us at EBEC, on 6-7 October 2010, at our stand C6/C8.

FOR MORE INFORMATION Tel: +44 (0)1276 697696 Fax: 0800 900094 E-mail: uk.nowisthetime@sgs.com Web: www.uk.sgs.com

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SAFEGUARD YOUR BUSINESS WITH LRQA

• BS 25999 Business Continuity • ISO 27001 Information Security • Risk Management • Supply Chain Assurance • Public/In-company training

Your stakeholders need assurance that you have the processes and controls in place to keep your information, people and products safe. What better way to meet their expectations than to use LRQA’s management system certification, verification and training services.

Gain access to our worldwide expertise in information security, business continuity, supply chain assurance and risk management solutions. And if you are looking for training, we offer a range of public and customised options to help you meet objectives. By choosing LRQA, you will be showing that you mean business when it comes to protecting your organisational assets.

C e r t i f i c a t i o n • Ve r i f i c a t i o n a n d A u d i t • Tr a i n i n g Lloyd’s Register Quality Assurance is a member of the Lloyd’s Register Group

Sales T 0800 783 2179 E enquiries@lrqa.co.uk Training T 0800 328 6543 E lrqatraining@lrqa.com W www.lrqa.co.uk

Written by Lee Glendon, head of campaigns, Business Continuity Institute

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RISK MANAGEMENT

BUSINESS CONTINUITY AND THE PUBLIC SECTOR SERVICE SQUEEZE The public sector faces some major challenges over the next few years and business continuity practitioners need to ensure that their programmes are robust, resilient and relevant in these difficult times CONTINUITY OF SERVICE DELIVERY in the face of disruption from external threats has been a core concern for many parts of the public sector for a long time. Local authorities, blue light services and parts of the NHS have made investments to improve their resilience in the face of terrorism, extreme weather conditions and pandemics as mandated under the Civil Contingencies Act 2004. However, public policy decisions and forecast spending cuts will generate new challenges for the public sector and require some creative applications of Business Continuity Management (BCM) to address them. Likewise, the business continuity function needs to think how it can work more closely with adjacent resilience disciplines to meet the need to protect value, reputation and stakeholder interests. In the new climate, BCM programmes that

restrict themselves to â&#x20AC;&#x153;facilities, sites and ITâ&#x20AC;? in terms of the resources they consider, will struggle to demonstrate their value in relation to the challenges being faced in business continuity terms. People, supply chain and reputation will be key areas to manage within the BCM programme. People will be important because of increased and sustained levels of industrial action and/or sharp reductions in head count levels to deliver services. Supply chain will be vital due to the pressure to not only share in-house services between authorities but the pressure to outsource to the private sector, who may be immature or unresponsive in their BCM programmes Reputation management will be critical as services are reconfigured,

continuity programmes are updated and risk profiles change, while demand is very likely to remain unchanged. PEOPLE With a new and even more challenging public spending environment forecast, it would be prudent to anticipate an increased and sustained level of industrial action. A lack of pay-awards and widely forecast job losses in the public sector along with moves to change pensions all create the conditions for this situation to unfold. Aside from temporary absence levels through industrial action, resources to maintain service levels are likely to be severely restricted through redundancies and/ or recruitment freezes for vacant positions. A good Business Continuity Plan will have already considered which services would be

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RISK MANAGEMENT

the impact of potential supplier failure and develop an appropriate response. Outsourcing may reduce operational cost, provide access to new skills, and transfer financial risk but operational and reputational risk remain.

Public policy decisions and forecast spending cuts will generate new challenges for the public sector and require some creative applications of Business Continuity Management (BCM) to address them prioritised in the event of a “non-availability of people”. The net impact of industrial action is – though not exclusively – a loss of people. In the case of sustained industrial action, the response is clearly to think hard about which services should be prioritised and how staff can be crosstrained or re-deployed now and not wait until the difficult funding decisions need to be made. The “good news” is that planning for a loss of people should already have happened as part of pandemic planning, so the lessons learned here can be applied for industrial action. The key dimension of pandemic planning is how to cope in scenarios where 20 per cent, 30 per cent, even 50 per cent of staff are not available over extended periods – at least two weeks. This should provide a guide to planning around the impact of industrial action. SUPPLY CHAIN The search for efficiency savings is driving public sector organisations to partner in service delivery – not just with private sector organisations but increasingly with other government bodies. This means that the entity’s critical services have external dependencies and potential vulnerabilities that did not exist before. Even between public sector organisations with existing BCM programmes, the sharing of services will require a thorough review of assumptions made in the original strategy as policies, processes, assets and resource levels will vary between providers, even if high level services are common. While BS 25999 is a business continuity standard that

many organisations comply with, it should not be taken for granted that entities that comply or even certify with the standard will be aligned if they start working together. With service delivery partners it is important to understand how they will support the contracting organisation when they are faced with a problem themselves. If the service delivery partner is a large commercial services organisation, then they may well have business continuity programmes already in existence but note that these will be aligned to their objectives. In such cases, it is important to understand where the service you are buying would fit in their prioritisation should they face interruption. If the service delivery partner is a small or medium sized organisation, you may find they do not have a formalised approach to business continuity, so you may well need to work with them to develop a capability that meets your needs. Clearly, it is not enough to rely on documentation from partners who provide or support critical services. There are many ways to validate supplier plans and some may conduct joint exercises around likely scenarios with their key suppliers to enable a better understanding of each other and identify gaps. Finally, an important concept when thinking supply chain is that the responsibility for delivering the service does not change in the eyes of stakeholders however hard some public sector providers may try to point customers or residents at delinquent commercial partners. Your BCM strategy still needs to recognise

REPUTATION Reputation management is a non-trivial task in the public sector. BCM programmes serve to help protect reputation by mitigating the impact of disruption, ensuring an adequate level of service continuity, and a structured recovery to service as normal. This can be explained to stakeholders to give confidence and reassurance that the organisation is well managed and prepared, however, this approach can only be as effective – from a reputation perspective – if joined up thinking with other disciplines prevails. Organisations with a history of poor handling of incidents are not given the benefit of the doubt and so the BCM programme needs to reflect this lack of goodwill, however, a good response compared with earlier incidents is clearly an opportunity to enhance reputation. In some organisations, this understanding of goodwill levels among stakeholders is going to require some candid assessment and is likely to involve those responsible for crisis communication, risk management as well as senior management. The BCM process provides a framework to view these considerations holistically. THINK RESILIENCE Resilience is a phrase that is often taken as an objective of BCM programmes but it is one shared by other disciplines such as risk management, crisis management and security as well. In the new drive for cost savings, few public sector organisations are likely to maintain a silo approach to these disciplines. The BCI is encouraging resilience professionals to look at how their respective disciplines can support each other and look at creative solutions to match wider organisational objectives of streamlining and sharing resources. The BCI has launched its own study group into “discipline mapping”, which aims to examine objectively how emergency planning, business continuity, security, risk and crisis management can work together to deliver corporate resilience. The public sector is bracing itself for some exceptional challenges over the next few years and business continuity practitioners need to ensure that their programmes are robust, resilient and relevant in these difficult times. By thinking people, supply chain and reputation as well as how to more efficiently deliver resilience programmes across the organisation, business continuity practitioners have nothing to fear.

FOR MORE INFORMATION Web: www.thebci.org

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CONFERENCES & EVENTS

MEET IN THE SOUTH WEST OF ENGLAND

Bath, Bournemouth and Bristol are three destinations on the South West coast that offer a unique collection of conference and event venues, excellent dining options, and idyllic scenery

BOURNEMOUTH MEANS BIG BUSINESS and the proof is in the pudding! The Bournemouth International Centre announced that in 2009/10, conference, exhibition and business events held in the Bournemouth conurbation, have injected approximately £122 million into the local economy. During the period April 2009 - March 2010, the BIC and Pavilion alone hosted 92 conferences, exhibitions and business events attracting over 81,000 conference delegates and exhibition visitors, which in turn generated 214,000 overnight stays in local accommodation. With smaller conferences, meetings and events held in other venues and hotels throughout the town, Bournemouth’s place in the UK as one of the leading destinations for business tourism has, once again, been firmly secured. So why is Bournemouth proving to be so popular? Here is just a taster. THE DESTINATION Bournemouth – winner of Best UK Resort at the 2008 & 2009 Group Leisure Awards – is the jewel on England’s south coast. With its idyllic location, mild climate, seven miles of award-winning beaches, acres of luscious Green Flag gardens and bustling cosmopolitan bars and restaurants, it is the perfect choice for event organisers. For delectable dining, the Crab at Bournemouth has recently opened directly opposite the BIC and on the menu is Snow Crab, Blue Crab, Lobster and Langoustine. It is under the same ownership as the multi award-winning and acclaimed celeb-haunt The Crab at Chieveley. Edge Restaurant is the newest restaurant, in Alum Chine, offering fine-dining with panoramic views for 100 covers, including an outside terrace and is reachable by a glass lift. The top floors offer modern European cuisine in a setting with bespoke furniture, exclusive fabrics and a private dining experience with 360º views. NEW DEVELOPMENTS Bournemouth is rapidly emerging as the must see new cosmopolitan destination to visit, boasting an impressive choice of new design-led and cultural developments. The Green House Hotel is Bournemouth’s first eco-hotel and pitches itself as the UK’s greenest. The new £5.5 million hotel features 32 rooms and is just minutes from the sandy beach. The Grade II Victorian Villa has been extensively renovated while minimising its impact on the environment. The creation of a new dance centre means the Bournemouth Pavilion will host a world-

Bournemouth is rapidly emerging as the must see new cosmopolitan destination to visit, boasting an impressive choice of new design-led and cultural developments class dance centre. The £3.29 million Pavilion Dance scheme will be for everyone and the best regional, national and international dance companies will also perform there. The project includes a 1,249m² dance centre, a large entrance foyer, community and professional dance studios, changing rooms, and a studio theatre with retractable seating for up to 200, backstage facilities, first class lighting and audio visual equipment including cinema projection. The facilities will open this month. The two Dorset resorts of Bournemouth and Poole have jointly launched a new campaign, the Coast with the Most, to highlight the wealth of water sports they offer. With their golden sands, eight blue flags and a choice of more than 25 water sports all within ten miles, the two holiday resorts can rightly claim to be the UK’s premier water sports capital. OUT OF TOWN On the border of Dorset and Hampshire, the region enjoys the most charming and unspoilt countryside in Britain. To the west lies the famous Jurassic Coast, which has joined the Great Barrier Reef and the Grand Canyon as one of the wonders of the

natural world. To the east of Bournemouth you can find the beauty of the New Forest National Park. All of which is easily accessible by train, bus, car or for the adventurous, pedal-power. Whether you are organising an event for thousand of delegates or a smaller more intimate gathering, Meet Bournemouth, the towns official Conference Bureau, can offer the local knowledge and expertise to make your event an unforgettable experience. From traditional hotels to funky venues and entertainment options, creating the ideal package is easy. Bournemouth hotels were recently voted the best value in the world, and with accommodation ranging from boutique guest houses to an array of 4-star hotels, there’s more than enough to suit any budget. HISTORICAL BATH Bath and the surrounding area is an ideal choice for business events. Designated a World Heritage Site by UNESCO, Bath is a truly unique destination for any conference, meeting or corporate event. The wonderful backdrop of heritage and beautiful surrounding countryside is combined with a range of exceptionally high quality, character and unusual venues.

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It’s best when... You find the ideal

venue

• Centrally located to Bristol and the Georgian city of Bath • Bristol airport only 20 minutes • Relaxed tranquil setting • A variety of conference rooms and layouts available • Capacity for 2 ~ 160 delegates • Packages tailored to your needs and budget • Dedicated & experienced conference manager on hand for all your needs • Indoor leisure complex, including gymnasium, swimming pool, exercise pool, spa pool, steam room and sauna • Large complimentary car park • 9 hole parkland golf course • Free Wi-Fi access in rooms and public areas

Telephone: 01761 417711 Best Western Centurion Hotel, Charlton Lane, Midsomer Norton, Radstock, Somerset, BA3 4BD Tel:01761 417711 Fax:01761 418357, email: enquiries@centurionhotel.co.uk, www.centurionhotel.co.uk

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With elegant Georgian architecture a-plenty, there isn’t a shortage of character venues in Bath. The Assembly Rooms serve as Bath’s premier conference venue, providing a prestigious setting for up to 500 delegates. This stunning Grade 1 listed building is also perfect for exhibitions, AGMs and gala dinners. The building dates back to 1771 and is still adorned with its original Whitefriars crystal chandeliers and exquisite portraits by Gainsborough and Hoare within its interconnected rooms. Head outside of the city and you’ll discover Center Parcs, hidden away in Longleat Forest. Its purpose-built conference suites can accommodate up to 400 delegates and on-site accommodation is available with a choice of one to four bedroom villas. Center Parcs also offers an excellent range of motivational team building activities. Bath is very much a sporting centre with a rugby team, racecourse and top sporting facilities at the University of Bath. The University has large meeting facilities in its lecture theatres and syndicate rooms as well as a range of accommodation at competitive rates. If you’re looking for a venue with a difference why not host an event at Bath Racecourse? The Racecourse is a versatile venue ideal for any business or social event, set in acres of beautiful countryside and offering a variety of both indoor and outdoor space. ROOMS FOR ANY SIZE MEETING Bath has a large stock of small meeting rooms available within the city and beyond. From luxury hotels to purpose built facilities, Bath offers a range of small meeting rooms at exclusive venues. There are also a number of unusual places to meet in Bath – ideal for evening meetings and events. The Roman Baths is a popular and extraordinary venue serving as a perfect location for an evening drinks reception. Whilst visiting Bath on business it is worth taking time out after the work is done to explore the beautiful city of Bath. Bathe in the Thermae Bath Spa, explore the ancient Roman Baths or visit one of the city’s many interesting and diverse attractions. Shopping is also at the top of the list for any visitor to Bath with a high number of independent and boutique shops along with all the usual high street names you would expect from a top shopping destination. Bath city centre is incredibly compact, and you can walk from one side of the city to the other in under 20 minutes – ideal for delegates arriving by train or coach. If driving, the city is equally easy to reach and only a short drive from the M4. The conference and events team at Bath Tourism Plus offer an efficient, professional and free service based on excellent knowledge of the area and its venues to help ensure that your conference or meeting is a success.

MEET IN BRISTOL As the closest major city to London and the gateway to South West England, Bristol has excellent access from three motorways, two mainline rail stations and an international airport. Even better – the city prides itself on sustainability and is often referred to as the ‘UK Green Capital’ since Bristol was the only UK city shortlisted for the 2010-2011 European Green Capital. In addition to its green credentials, Bristol offers a wide selection of exciting and unique venues for event organisers. These range from purpose built hotels and conference centres to more unusual and unique facilities. Bristol is home to two major universities, each providing a range of venues. The University of West England offers a new 4,000 square metre exhibition space. There are also a number of other educational establishments suited to smaller events. Residential venues range in size from 30 to 300 rooms with both internationally recognised brands and small independent properties. Sport stadia such as Ashton Gate Stadium boast a variety of function rooms and can accommodate up to 900 delegates in the Dolman Exhibition Hall, in addition to smaller events. Combine Bristol’s commitment to sustainability, quality venues, attention to customer service and one can see how the city offers a competitive destination for government events. Event organisers can also rest easy knowing Bristol provides sustainable travel, accommodation, unique venues and dining options whilst in the city. Bristol’s city centre offers a compact area for event attendees with an array of hotels, unique venues, attractions and dining options all within walking distance. Bristol is best seen by foot, but residents and visitors alike often rely on the city’s excellent public transportation, including a ferry boat system which travels along Bristol’s popular Harbourside to major shopping, dining and attraction venues. The city is home to over 450 parks and green spaces, many of which are within walking distance from major event venues. Event organisers and attendees can rest easy knowing that Bristol hotels are committed to green tourism, with 14 Bristol accommodation venues are accredited by the Green Tourism Business Scheme. The 275-room Mercure Bristol Holland House Hotel was recently awarded Gold by the Scheme, making it the largest hotel in the South West to receive such achievement. MEET GREEN Several unique Bristol meeting venues also show a devotion to sustainability. Bristol Zoo Gardens is well known for its commitment to conservation and accredited by the Green Tourism Business Scheme. The world’s fifth oldest zoo also received a Big Tick Award recently for its green achievements. the venue offers event organisers over 12 acres of beautiful grounds and its popular Clifton Pavilion can accommodate 10 to 120 guests

including a purpose built lecture theatre with tiered seating for 119 delegates. Brunel’s ss Great Britain is another unique venue with a devotion to sustainable business practise. The world’s first luxury liner is also an award-winning event location, recently awarded Gold from the South West Tourism Excellence Awards for its venue hire service. With three unique conference spaces and capacity for 140, Brunel’s ss Great Britain provides an unforgettable event location and is accredited by the Green Tourism Business Scheme. New to Bristol in 2011, the M Shed history museum will provide added conferencing space for the city and features a number of green energy initiatives including a bio-mass boiler and solar panels, along with amazing city views. Other unique venues like Blue Reef Aquarium, At-Bristol, The CREATE Centre and Bristol’s Watershed media centre also show devotion to sustainability, whilst providing an interesting environment for attendees. EAT GREEN Bristol is host to a variety of green dining options for event organisers. Internationally recognised for its contribution to sustainable development and environment efficiency, the popular Bordeaux Quay restaurant on Bristol’s Harbourside has carefully considered every aspect of how its building functions from light sensors in the toilet to a rain water harvesting system, sustainably sourced materials and a comprehensive recycling and composting scheme. Also in Bristol’s city centre, the eco-friendly Glassboat Restaurant provides a unique dining venue with meeting space and an interesting story to tell. The floating converted barge was created with only recycled materials from various Bristol locations. The founder scrounged scrap materials which included pine from the flour mills, toilet doors from the then derelict Royal Hotel, window glass from the keg store of the former Georges Brewery and marble slab from the Bristol fish market. The Glassboat and sister restaurant, Spyglass, offers salad and vegetables grown in the company’s own local kitchen garden. Destination Bristol offers a free venue finding service in which a dedicated, professional team can find the perfect green event venues and organise site visits for peace of mind and any budget. The team also offers support through suggested itineraries and delegate programmes, providing a one stop shop for all event planning needs.

FOR MORE INFORMATION Bath: www.bathconference.co.uk Bournemouth: www.meetbournemouth.co.uk Bristol: www.conference-bristol.co.uk

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London Golf Club Be Inspired

We pride our self on creating simple elegant solutions that enhance and elevate every event. Our team are constantly seeking to bring your event, conference or meeting alive, on our Jack Nicklaus golf course, in our meeting rooms or a combination of both. First class dining is a constant in all events held at London Golf Club and guests enjoy a wide range of sumptuous menus that can be tailored to your own requirements. Welcome to London Golf Club, your destination.

To find out more call 01474 879899, or email us at info@londongolf.co.uk www.londongolf.co.uk

London Golf Club, Stansted Lane, Ash, Nr Brands Hatch, Kent TN15 7EH

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A CONFERENCE IN THE GARDEN OF ENGLAND As well as being surrounded by breathtaking countryside, Kent offers a selection of remarkable conference and event venues in both new and traditional settings KENT, KNOWN AS THE GARDEN OF ENGLAND, has breathtaking countryside dotted with orchards, vineyards, hop gardens, oasthouses and more famously the White Cliffs of Dover. The County is steeped in history and heritage, stunning gardens and world famous buildings including Leeds Castle where Henry VIII visited frequently in Tudor Times, and Hever Castle, the childhood home of Anne Boleyn. The South East region offers a selection of remarkable conference venues in both new and traditional settings including modern hotels, purpose built conference centres and historic houses and well as unusual venues. In Kent you will find some of the most recognised chain hotels such as the Marriott, Hilton, Ramada and QHotels. Kent towns

Leeds Castle

range from the seaside resorts of Herne Bay, Folkestone, Dover and Hythe, which are great locations for team away days. More urban areas include Ashford, Maidstone, Canterbury and Tunbridge Wells, all easily accessible from the UK motorway network. KENT CONFERENCE BUREAU Kent Conference Bureau is the official award winning organisation charged with promoting the county as a first class destination for conferences, incentives and events. The bureau represents over 65 of the countyâ&#x20AC;&#x2122;s top venues and suppliers, and provides a variety of free services to help ensure each and every event is a success from beginning to end. The friendly team at Kent Conference Bureau are dedicated to making life simpler by offering

free, impartial, practical advice, and a written personalised proposal detailing rates and availability within one working day. In addition show-rounds of venues within Kent can be arranged to ensure the site of your choice meets your specific needs and requirements. All Kent venues have something different to offer facilitators, speakers and delegates. Your next meeting could really be the one your delegates remember. A RANGE OF ACTIVITIES If you are looking for something to freshen up your next meeting, why not enhance communication skills, improve office relationships, boost moral or maybe just reward the workforce with some team building activities? Activities can vary from a

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Visit the website to view the categorised product finder

A convenient location with stunning views

The perfect venue in the heart of Kent

ET IN A BEAUTIFUL Kentish valley, Darenth Valley Golf Course is as convenient for facilities as it is for location. Located 10/15 minutes from J3,4 and 5 of M25 and M20 with easy access to a mainline railway station in Shoreham. The fully air conditioned Clubhouse offers flexible space for meetings from one-to-one sessions or boardroom style meetings, to larger conferences up to 100 persons. The large room has movable sound proofed walls and therefore can offer the flexibility of smaller syndicate areas. There is a PA system within the suite and access to AV equipment. Any specialist equipment can be hired in via local companies or supplied by the client direct. Catering is supplied by the team of in house chefs with a range of foods from coffee and bacon rolls on arrival through to a seated and served three course luncheon or dinner. There is a fully licensed bar alongside the meeting facilities. Golf based team building

W are looking to

HETHER YOU

activities can be offered, including putting/golf lessons or a golf competition on the day. Your meeting at Darenth Valley leaves a lasting impression, is a good way to get away from the stresses of the office and gives the best opportunity of a constructive session. To book your meeting or check availability please contact the Clubhouse office.

FOR MORE INFORMATION Contact: Deborah Terry clubhouse manager Tel: 01959 522944 Fax: 01959 525089 E-mail: enquiries@dvgc.co.uk Web: www.dvgc.co.uk

book a conference, meeting, exhibition, wedding or other event, The Kent Event Centre can help you plan and host your next event. Positioned between the M2 and M20 motorways at Detling, Maidstone, the Kent Event Centre at the Kent Showground is set within 200 acres of verdant countryside. The M25 is just a 25 minute drive and there is also easy access to four airports. The road networks and travel infrastructure enable the showground to welcome in the region of 500,000 visitors and with space for up to 30,000 vehicles, accommodating such vast numbers is never a problem. The showground is home to a variety of events – garden shows, car launches, team building, meetings, conferences, exhibitions, parties, corporate hospitality and weddings. Nothing is too much for the events team. With six separate meeting rooms,

the showground’s facilities enable seminars and meetings to run simultaneously throughout the day, making it ideal for any size of event from four people through to 2,000, and the surrounding woodland makes for a tranquil event setting. As you would expect modern audio visual kit is available as well as access to a logistics and events team. Offering high quality services and facilities, including the latest in equipment and over 7,000 square metres of indoor exhibition space on site – plus over 200 acres of outdoor space – it’s little wonder that the conference and meeting facilities are proving very popular with more and more businesses who choose to support local facilities and host events at the showground.

FOR MORE INFORMATION Kent Event Centre, Kent Showground, Detling, Maidstone, Kent, ME14 3JF Web: www.kenteventcentre.co.uk

CONFERENCING AT BRANDS HATCH

Situated at the world famous race circuit just 20 miles from London, the MotorSport Vision Centre offers arguably the most stunning conference and meeting venue in the south east - capable of hosting up to 600 delegates. Delegate Rate* – £42.00 +VAT. Includes: • Conference room hire and AV equipment • Arrival tea, coffee and Danish pastry • Morning tea, coffee and biscuits • Working lunch buffet • Afternoon tea and cakes • Dedicated event co-ordinator • Free car parking and 24 hour security *subject to a minimum booking of 40 delegates

01474 875224 www.brandshatch.co.uk

2010 CHRISTMAS PARTIES Immerse yourself in the glamour and sophistication of the motorsport world this Christmas by celebrating the festive season at Brands Hatch. Call our sales team on 01474 875224 for details.

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Sundridge Park Manor

quiet round of golf, a simple treasure hunt, a high wire forest adventure at Go Ape, to an adrenaline fuelled multi-activity day. The Kent Conference Bureau also arranges familiarisation visits, covering each area of Kent, which offers conference and event organisers the opportunity to speak to venue staff, collate information and meet other service users. If you would like to be added to our mailing list so you are notified when the next familiarisation visit is taking place, please do not hesitate to contact the team. SUSTAINABLE EVENTS Sustainability and green issues are now very much mainstream, with governments, businesses and individuals all involved. Catering for meetings and conferences is one area in which organisations can help to reduce their impact on the environment. Kent is keen to work towards a reduced carbon footprint and your contribution can help with this. Produced in Kent promotes local and seasonal produce and provides support and services to some of the Kent Conference Bureau venues. The Kent Conference Bureau operates under an environmental policy within Maidstone Borough Council, and recognises that the conference and events industry can impact on the local and global environment. In order to show continued commitment wherever possible, Kent Conference Bureau recommends local suppliers with good records for using recyclable materials, sustainable products and environmental policies in place. When placing your enquiry, feel free to ask for more information about the sustainable and greener venues in Kent. WELL CONNECTED With new high speed trains able to run at up to 140mph through Kent, rail connections have significantly reduced journey times across the region. A trip from London to Ashford takes on average 37mins (previously 80 minutes) and to Canterbury 60mins (previously 100 minutes), making Kent easy to reach for your next meeting or event. Request a copy of the brand new A5 Conference Venues Directory, it contains all the contact information and venue capacities you need when searching for a conference venue in Kent. You can get your free copy by e-mailing

Port Lympne long room

Bradbourne House

The South East region offers a selection of remarkable conference venues in both new and traditional settings including modern hotels, purpose built conference centres and historic houses and well as unusual venues info@conferencekent.co.uk or by logging onto www.kentconferencebureau.co.uk. Kent Conference Bureau has recently partnered with Kent County Council, the country’s largest authority to act as their external venue booking agent. This partnership strengthens the support offered to Kent venues from the Bureau. NEW DEVELOPMENT In Autumn 2011, Kent will see the development of a 55,000 sq ft (5,200m2) events and exhibition venue at Bluewater. Once complete, the Bluewater Events Venue will be the UK’s focal point for retail and leisure led events, shows and exhibitions. It will complement Bluewater’s retail offer whilst meeting the continued demand for specialist consumer events in a purpose-built environment. The 5,200m2 Events Venue at Bluewater is an exciting and innovative purpose-built development. It is being developed and managed by Lend Lease on behalf of Bluewater’s owners. The latest venue additions to the Kent Conference Bureau membership include Port Lympne Mansion, perhaps one of the most beautiful and memorable settings for all types of conferences and corporate functions. At Port Lympne you will enjoy breathtaking views of the Romney Marsh and the 15 acres of landscaped gardens. Tours of the grounds and safaris can be arranged with prior notice. Another recent addition is Sundridge Park Manor, a stunning Grade I listed Manor House, set in six acres of grounds on the edge of a golf course. Each of the meeting rooms have high ceilings, natural daylight, period features and excellent views. It is arguably one of the most convenient venues for London and Kent. A RANGE OF VENUES The Winter Gardens, celebrating its 100th year in 2011 is Kent’s largest non-academic venue. The Gardens provides a wide range

of technical and catering facilities, making it the premier entertainments, conference and banqueting venue in Kent. Hever Castle has a variety of event spaces available all year round on an exclusive use basis for conferences, day meetings, company away days, receptions, private lunches and dinners. In addition to the superb range of meeting and dining rooms, the Astor Wing also offers 21 bedrooms. All are individually designed to a very high standard with en-suite facilities. Bradbourne House is set among 20 acres of beautiful parkland complete with a private lake, surrounded by ancient trees. The venue provides you with a unique and historical location in which to hold all your business and corporate events. The impressive Grade I listed building dating back to Tudor times can provide you with exclusive venue hire for the day in elegant surroundings for all your executive business meetings, seminars, training and team building events. TREASURE TROVE Dover Cruise terminals, set against a backdrop of Dover Harbour, Dover Castle and the White Cliffs, provide a unique venue to host your conference or exhibition. Two luxurious terminals offer a variety of large open spaces that can be configured to meet your needs, providing one of the largest, flexible exhibition areas in Kent. Oxon Hoath is a treasure trove of history and nature, set in 73 acres of its own private grounds. This historical, character venue offers a genuinely unique setting for meetings, conferences, training and team building days that your staff won’t forget.

FOR MORE INFORMATION Tel: 01622 602485 E-mail: dawnbowen@maidstone.gov.uk Web: www.kentconferencebureau.co.uk

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CONFERENCING BY THE SEA Brighton and Eastbourne are premier destinations for conferences and events. They are close to London and offer delegates an excellent dose of business and pleasure AS WE DRAW TOWARDS the end of what those in the trade call conference season, many government related businesses will have attended or been actively involved in a conference or large meeting at some point over the last few months. Conferences and meetings are big business, and for those on the planning side of things, they can also be a big headache; months of work culminating in one or more stressful days where everything needs to go right. However, annual research carried out by the Meetings Industry Association (MIA) has consistently shown the three main motivators of conference venue selection as being the same for the last five years: location, price and accessibility. This is unsurprising and rational – if you’re organising an event you want to make it easy to get to, you want to put it in a place that people not only can travel to, but want to travel to. And naturally, you will have a budget with which to pick and choose. HELP FOR EVENT PLANNERS Additionally though, there is one thing an event organiser really desires, whether they’re organising a conference, large event, exhibition, or small meeting – help. There are professional conference organisers out there, there are also people who see event planning as a necessity they have to go through once, twice or (heaven forbid) three times a year. But whether seasoned professional or part time expert, you want help. Enter the VisitBrighton Convention Bureau, we are a group of shy and retiring people, hidden away at the back of Brighton Town Hall, who on appearance seem to spend our time venue hopping around the city or just wondering the streets. On first glance we are city geeks with an unnatural and unexplainable desire to actually want to get involved in event organising. Take a second look and you will find we have a wealth of information, support, ideas and energy, and what is more, we provide our service for free. It seems strange but we are people that are paid by our city to make your life easier. This is because Brighton wants your business; if you are bringing over 100 people into a city, we know they will most likely buy coffees, dine in restaurants, stay in hotels, and potentially come back with their families and children. For this reason alone the Convention Bureau exists and we are determined to make your organisations’ and delegates’ experiences as enriching as possible whilst you are in the city. Added to this, we make it our business to know Brighton better than anyone else. We have intricate knowledge of every venue, hotel, bar and restaurant, whether it’s been here for

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400 years, or will be completed next summer. We also know about every major event coming to the city and can help tie your conference in with local attractions, festivals or entertainment. Of major importance, we can liaise with venues to get your delegates better deals on their accommodation, get you better deals on your venue, and maybe offer some added value in the form of a civic reception or delegate discounts that can be used in the many attractions, shops and bars throughout the city. In Brighton, our Convention Bureau succeeds because we have this knowledge in abundance and, let’s face it, there are few cities that have as much going on as ours. This is a city that in the last few years has seen the addition of over 800 new hotel rooms to its already large and varied stock. It is a city that sees new restaurants opening on a weekly basis, where venues are being renovated and improved, with new event spaces opening constantly. Brighton is a city of festivals, music, carnivals and culture on the door step and all of these are different. We have a menu of extras that can bring added shine to any visiting conference. When you’re looking at the location for your next event, think of it as not just the place, where it is, and how accessible it is – look also at the support within. POPULAR DESTINATION Brighton has always been popular with government events because it is easy to get to, it’s a green and sustainable city, and because delegates look forward to coming back. For the conference organiser it is popular as well; through the Convention Bureau, we can give your delegates a new and enriching experience, we can introduce them to festivals, show them new and exciting food or just show them new places to walk, explore and spend

time outside of the venue. Brighton after all is perfect for just wandering around on foot. This may all sound too good to be true but it does work. Whether you choose to take your next event to Brighton or any other city, remember to use the local Convention Bureau, we want to help you. As a conference organiser you need to keep an eye on location, accessibility and pricing, then you look to the people, the service, and the professionalism. So let the Convention Bureau look after the delegate experience, the grateful feedback, the growing attendance. EASTBOURNE The UK’s official sunniest place might instantly conjure up images of seaside holidays, the iconic white chalk cliffs of Beachy Head and the acres of spectacular South Downs National Park countryside that surrounds it. And with over 4.5 million visitors every year, you wouldn’t be wrong. Eastbourne also presents a premier conference destination on the south coast. Just an hour and a half from London, boasting attractions to rival the city such as the award-winning Towner Gallery, which is also available to hire, and offering diverse accommodation including the UK’s number one celebrity owned hotel, Eastbourne is a hidden treasure waiting to be discovered. Just ask the Kingsway – Mission Worship, Royal British Legion Women’s Section and International Brotherhood of Magicians who are amongst a number of events that return year after year bringing thousands of delegates to Eastbourne. Since the destination’s Conference Bureau was re-launched in 2008, the town’s business offer has gone from strength to strength with 2009 being the best ever year for conferences

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in Eastbourne. And with Eastbourne Borough Council continuing to invest in their main conference venue, Devonshire Park Centre, including the installation of WiFi late last year and the refurbishment of the Gold Room, the conference and event offer is constantly evolving with the potential to attract big industry names. Towner, Eastbourne’s brand new art gallery, was a welcome addition to the Devonshire Park Centre when it opened last year extending the exhibition space available in a state of the art contemporary building. Hosting major art exhibitions, which included a key work by Damien Hirst earlier this year, the gallery continues to pick up awards competing with national venues. With the ground floor available for hire by organisers booking events into the Devonshire Park Centre, the venue offers up to 3,100m2 of exhibition space in total. Towner and the Gold Room are just two aspects of many that make up the Devonshire Park Centre, with the venue also offering the modern International Lawn Tennis Centre (ILTC), an official accredited pre-2012 Olympic Training Venue and home to the AEGON International Tennis Championships each year. Containing a number of smaller rooms, it is a popular choice for local

companies looking for meeting space, and a welcome addition providing breakout and seminar rooms for larger events. Set in the heart of the hotel district and cultural quarter, the Devonshire Park Centre is ideally located for shopping, entertainment and time out, a popular choice for delegates looking to enjoy the town’s top hours of sunshine. From watching a show straight from the West End at the Congress Theatre, an auditorium seating up to 1,700, to exploring Eastbourne’s heritage and visiting landmarks such as the seafront Bandstand or taking time out at the cosmopolitan Sovereign Harbour Marina, Eastbourne presents an exciting and diverse landscape for delegate activities. ACCOMMODATION FOR ALL With one of the highest number of bedspaces in the south east, Eastbourne offers a wide range of accommodation including large hotels, friendly guesthouses and modern self-catering options catering for all price brackets and tastes, and within easy walking distance of the Devonshire Park Centre. Offering an Accommodation Booking Service for conference organisers, rooms are directly allocated for each event meaning delegates

are presented with an affordable choice of accommodation, often making significant savings on the rack rate. A variety of accommodation is available, from England’s only 5-star seaside hotel, The Grand, to the celebrity owned Big Sleep Hotel counting Hollywood star John Malkovich amongst its backers, and from the boutique style Guesthouse East offering bed and breakfast or self-catering to Sovereign Harbour apartments. Situated on the beautiful Sussex shoreline, boasting spectacular South Downs landscape, acres of 1066 countryside on its doorstep, miles of award-winning beaches and officially the country’s most holiday-friendly destination (Virgin Money Travel Insurance 2010), Eastbourne offers a breath of fresh air for any event.

FOR MORE INFORMATION VisitBrighton Convention Bureau Tel: 01273 292629 E-mail: Darren.johnson@visitbrighton.com Web: www.visitbrighton.com/conferences Eastbourne Conference Bureau Tel: 01323 415437 E-mail: conference@eastbourne.gov.uk Web: www.conferenceeastbourne.com

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BUSINESS TOURISM IN THE HEART OF LONDON René Dee, CEO of The Westminster Collection, discusses how private members’ clubs have shaken off their traditional image of being restrictive and male-dominated and have opened their doors to event organisers THE WESTMINSTER COLLECTION (TWC) is a unique business tourism marketing collective started in 2003 that serves to remind us all that Westminster, in the heart of London, is still the pre-eminent business tourism destination in the world, with an abundance of excellent venues, hotels and services that cannot be beaten. The mix of historically, architecturally and culturally significant buildings that provide the baseline for TWC venues and members are second to none.

St. James’s Square and The Commonwealth Club on Northumberland Avenue. The traditional image of a private members’ club is that of a gentleman’s club with restricted access to its own exclusive membership, strict rules, and certainly no women. This was the case for many years, from the time when they were started in the 18th century for the aristocracy and well-to-do upper class men to frequent.

PRIVATE MEMBERS’ CLUBS One of the most recent developments is the addition to its membership of five very different, but all excellent, Private Members’ Clubs. These are St. Stephen’s Club in Queen Anne’s Gate, the Victory Services Club just behind Marble Arch, the Caledonian Club in Halkin Street, Belgravia, the Naval & Military Club in

There is a rarefied and ‘home-from-home’ atmosphere that permeates throughout a private member’s club that often has the edge over other kinds of venues, and the normally very public hotel, in particular

Although there are still some that remain restrictive, and closed to non-members, the five clubs mentioned above have opened their doors to allow event organisers of corporate, public and private events to book their facilities in the same way as any other TWC venue. It is also true to say that the membership of these clubs have not only changed to welcome in women, but a very much younger generation also. The advantages of using one of our Private

St. Stephen’s Club in Queen Anne’s Gate

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The In & Out Club • Exquisite Grade ll listed Mayfair Club with magnificent staterooms • Ideal central location for corporate and private events • Privacy and discretion assured • Bespoke catering and packages available • Capacities: Conferences - 150 Receptions - 350 • Day delegate rates starting from £65 per person + VAT.

For further information please visit: www.itstheagency.co.uk call: 020 7871 0577, e-mail: sales@itstheagency.co.uk The In & Out Club, 4 St James’ Square, London, SW1Y 4JU

The Bentley London, Waldorf Astoria Collection captures the lavish grandeur of a bygone era, when the finest things were savoured every day and elegance was a way of life. From the bespoke amenities to the discreet and attentive service, guests are treated to an aristocratic experience from the moment they arrive. With four superior event spaces and the entire 64 room and suite hotel available for private hire, The Bentley London is experienced in hosting diplomatic delegations and Heads of State, accommodating a wide range of occasions including glamourous receptions and official banquets. For moments of indulgent relaxation, the superb Le Kalon Spa and hammam offers an enticing range of beauty and body treatments along with fitness facilities. The Bentley London – The Waldorf Astoria Collection 27-33 Harrington Gardens, London SW7 4JX Tel: +44 (0) 207 244 5555 Fax: +44 (0) 207 244 5566 info@thebentley-hotel.com www.thebentley-hotel.com | www.waldorfastoriacollection.com

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Caledonian Club

members’ clubs is that you get the same level of personal and excellent service, attention and benefit as would a private member of the club. There is a rarefied and ‘home-fromhome’ atmosphere that permeates throughout a private member’s club that often has the edge over other kinds of venues, and the normally very public hotel, in particular. Each Club also has its own distinctive characteristics and identity. The Caledonian Club, as the name implies, is unapologetically Scottish, and if you like good wholesome Scottish fare there is no finer place to sample it in sumptuous surroundings, with Pipers to boot! Located in the heart of Belgravia, close to Hyde Park, Buckingham Palace, and the main rail and tube stations of Victoria, the Caledonian Club offers an

excellent choice of conference, banqueting, wedding and reception options. GOLD STANDARD CLUBS The Victory Services Club also clearly defines itself by its name, and was founded in 1907 to serve those in the armed forces, or those who have retired from them. This Club also has excellent facilities and was the first London venue to receive the coveted MIA Gold standard for ‘Accredited in Meetings’, a superb endorsement of the level of facility and service they provide. Holding an event with them also means that you help fund the all-important charitable objectives of the Club with our armed forces. St. Stephen’s Club was founded in 1870 under the patronage of Benjamin Disraeli, as

a convenient meeting place for Conservative Members of Parliament. This is still the case, but it has also opened its doors to TWC. This club overlooks St. James’s Park within a beautiful town house with delightful gardens. It is highly regarded for its discretion and personal service, and was the very first private members’ club to join TWC. The Naval & Military Club, aka The In and Out Club, is in a beautiful Grade II Listed House in the corner of St. James Square with a wonderful external courtyard that can be hired exclusively. As with all of the other clubs, there is a permanent bar and flexibility with menus and last minute changes is offered from its restaurant. Weddings are very popular both indoors and in the courtyard. The Commonwealth Club is the latest to join TWC and offers all the same advantages of the other four members. However, its internal aspect is very different, in as much as it has a light, airy, and contemporary decor that is modern, and efficient. Just a few steps away from Trafalgar Square and the West End, it is also very versatile in what it can offer. AN EXCELLENT CHOICE FOR EVENTS In conclusion, the private members’ club is certainly a serious option to give consideration to when planning events of any kind in Westminster. Add to this the fact that many will happily take weekend and holiday period events at no extra charge, offer accommodation at beneficial rates, and can show potential buyers around at almost any time, these hitherto restrictive facilities are a boon to all those seeking a new venue for their event, whatever it may be.

FOR MORE INFORMATION Web: www.thewestminstercollection.co.uk

A little bit of Scotland in the heart of London ITUATED IN THE HEART of Belgravia, adjacent to Hyde Park Corner, the imposing grandeur of The Caledonian Club epitomises elegance and style, but its ambience is uniquely friendly and welcoming. The location of Queen Elizabeth, The Queen Mother’s 21st birthday, the grand architecture and terrace garden of this private members’ club is complemented by an elegant interior and modern facilities. Choose from eight immaculately maintained rooms for meetings, private dining, conferences and events from two to 200 people with day delegate packages starting at £57.00 per person (inc VAT). Our rooms are very flexible and of course we can tailor events to your individual requirements.

Accommodation is also available with 39 en suite bedrooms. Throughout the year we run a number of promotional events; for information please contact our Events Department or visit our website www.caledonianclub.com. Please note that Membership of the Club is not a pre-requisite for holding events.

FOR MORE INFORMATION Contact: Mrs Sonja Berg, Conference and Banqueting executive The Caledonian Club, 9 Halkin Street, Belgravia, London SW1X 7DR Tel: 020 7333 8722 E-mail: skb@caledonianclub.com

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A member of the RWS Group

Helping the world communicate

Eclipse provides a one-stop shop tailored to the requirements of the public sector.

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We understand the need to manage risk and have proven measures to safeguard data and enhance service levels. We work with both central and local government, providing professional support, management information and itemised invoicing for each client.

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INTERPRETING & TRANSLATION

COMMUNICATING IN MULTI-CULTURAL BRITAIN In today’s ever-expanding mixed society, the public sector needs to make sure all citizens understand situations that affect their lives ACCORDING THE HUMAN RIGHTS ACT 1988, “everyone who is arrested shall be informed promptly, in a language which he understands, of the reasons for his arrest and of any charge against him.” It continues to say that the arrestee can “have the free assistance of an interpreter if he cannot understand or speak the language used in court.” But it’s not only matters of the law where people have the right to understand what is being communicated to them. In today’s everexpanding multi-cultural society, the public sector needs to make sure citizens understand all areas that affect their lives, including housing, healthcare, job centres, benefits, social services, police, prisons and courts.

Public sector professionals need to understand their citizens in order to make a decision about their needs and requirements. If this is not obtained, it could result in failure to identify conditions and failure to take the necessary action. WHICH TRANSLATION SERVICE? There are different types of translation and interpreting services available to the sector, but how do you know which is the most appropriate for the situation? The decision about whether to use a faceto-face interpreter should be judged on a case-by-case basis. As a basic rule, the more complex the communication, the more likely

the need for face-to-face interpreting. Likewise, if the interview is going to be long, if the person is vulnerable or if sensitive information or bad news is going to be disclosed. An alternative service is telephone interpreting where the interpreter is at the other end of the line. The call is connected like a conference call between the citizen, public sector professional and interpreter. This should be utilised when short but important pieces of information need to be communicated immediately. The charges are usually based on the time spent on the call. Written text that needs communicating such as important documents, e-mail, letter or form, will need text-to-text translation in the required language.

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Deliver your message - across all cultures, in all languages, all the time.

Face-to-Face Interpreting

Translation and Localization

British Sign Language

Video Remote Interpreting (VRI)

Intercultural Consulting

LSA Europe, Ltd. is a Division of Language Services Associates, Inc (LSA). Since 1991, LSA has been facilitating foreign language communication and eliminating multicultural communication barriers worldwide. For the past ﬁve years, LSA has supported various UK government agencies, including Department for Work and Pensions (DWP) and National Health Services (NHS), through a full suite of language-based services. Founded by Laura K. T. Schriver, who still holds the title as President and CEO, LSA promises to deliver innovative language-based solutions, including telephonic interpretation with real-time reporting and video-based interpretation, while consistently providing exceptional customer service support. With a network of more than 5,000 independently contracted linguists in the UK and across the globe, LSA offers exceptional interpretation and translation services to more than 2,000 clients worldwide in over 200 language offerings. The company has quickly become one of the fastest-growing language services providers in the world with an impressive growth rate of 164% in the past three years. LSA was recently included in Common Sense Advisory’s list of “Top 35 Global Language Service Providers,” which ranked the top translation, localization and interpreting ﬁrms globally for 2009. LSA is proud to be the largest telephonic interpreting provider in the UK. LSA offers all encompassing language and cultural services, including Interpreting by Telephone (IBT), Face-toFace Interpreting, Video Remote Interpreting (VRI), Translation and Localization, British Sign Language (BSL) and Intercultural Consulting.

For more information on the company, please call 0808 234 1917 or visit us online at www.LSAweb.co.uk. LSA specializes in providing premier interpretation and translation services for the United Kingdom government, and across the nation. With the capacity to respond quickly to changing requirements, as well as a cutting-edge, real-time reporting system, LSA dramatically increases your agency's level of goodwill and operational efﬁciency. Usage examples include: • • • •

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INTERPRETING & TRANSLATION

Alternatively, some suppliers offer text-tospeech translation. This is where a document is communicated orally or by audio in the relevant language. This is a good option for the visually impaired or illiterate. One method is to send the document to the translation agency with the language required and the relevant telephone number. An interpreter will then call the citizen to read the content of the document into the required language. Alternatively, the supplier may be able to supply the text as audio. CULTURAL UNDERSTANDING Another service that is useful is â&#x20AC;&#x153;cultural understandingâ&#x20AC;?. This is where minority groups give feedback on the cultural sensitivity of a document and highlight any issues that might arise due to cultural differences. In addition to those affected by language or cultural barriers, the deaf community should also have access to an interpretation service. British Sign Language interpreting and lipspeaking allow professionals to communicate with members of the public who are deaf or hard-of-hearing. Sign language interpreters take spoken words and convert them into hand and body movements. Lipspeakers on the other hand are trained to transfer the spoken word into lip movements that deaf people can understand. Whichever translation service you use, it is extremely important to make sure that the

supplier can offer quality translation and interpreting services for the specific needs of the public sector. Knowing a foreign language alone is simply not enough. The meaning of a text or speech must be understood before it can be translated and if the text or speech is full of legal terms and jargon, then it is unlikely that a translator without specific knowledge and experience will be able to do a sufficient job. Suppliers that are members of professional bodies such as the Association of Translation Companies (ATC) and the Institute of Translation and Interpreting (ITI) have to adhere to a strict code of professional conduct and can be a good place to start your search. For example, Eclipse Translations enjoys an excellent reputation for delivering quality and reliability. It currently works with central and local government providing technical, medical, and legal translations, telephone and face-to-face interpreting in 200 languages. Clients include the MOD, FCO, NHS, BBC and DVLA. Eclipse has held ISO 9001 certification since 1998 and is a proud Investor in People, and a member of ITI and ATC. THE COST OF TRANSLATION The large amount of money the public sector spends on translation has come under scrutinity from the media on many occasions. And when you think how much extra frontline staff you could hire with such money, it is understandable that translation

in the public sector is a contentious issue. In fact, some argue that by providing translation services so readily to foreigners, it works as a disincentive for them to learn English. However, the opposing view is that translation allows immigrants to gain access to services while they learn English and helps ease them into British society. It is unlikely that an immigrant will learn English immediately upon arrival and perhaps even more unlikely that they will learn it before they arrive in the UK as they may not have access to language learning resources. With this in mind, the translation of certain services will help the non-English speaking communities with the transition into British society. The debate also overlooks the fact that not using qualified translators can be far more damaging in terms of errors and can actually end up costing far more in terms of money, time caused by diagnostic delays and problems. There will always be new arrivals to this country with varying levels of English. There will also always be tourists. So even if all permanent residents learnt English, there will always be a need translation and interpreting in the public sector on some level. Given that accurate communication can be crucial to situations concerning public services, it is extremely important that the translation and interpreting services available are of the best quality and tailored to the precise needs of the service.

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GRAFFITI REMOVAL

URBAN DECAY The Anti-Graffiti Association investigates how graffiti can negatively impact a neighbourhood and what steps can be taken to prevent it GRAFFITI VANDALISM IS A PREVALENT feature of the urban landscape. It may be that vandalism is more likely to occur within a city estate than in leafy suburbia but, in actual fact, vandalism can occur anywhere once communal barriers – such as a regard for other persons and the obligations of civility – are lowered by actions that seem to signal that no one cares. Untended property becomes fair game for people out for fun or plunder and, if graffiti is not kept in check, then it can easily spread to epidemic proportions. The proliferation of graffiti, even when not obscene, confronts the citizen with the inescapable knowledge that the environment is uncontrolled and even uncontrollable, and that anyone can invade it to do whatever damage and mischief they desire. It is little wonder that in these circumstances the fear of crime spreads to law abiding citizens and the local neighbourhood is perceived as an inhospitable jungle. It is not, of course, inevitable that urban decay will cause serious crime to flourish or that violent attacks on strangers will occur. But if residents perceive that crime, especially violent crime, is on the rise, then they will modify their behaviour accordingly. They will use the streets less often and, when on the streets, make moves to avoid strangers, particularly larger groups, perhaps crossing the road to avoid encounters. It is also likely that those with the means to do so will look for housing elsewhere, moving to an area that they perceive as safer. FEAR OF CRIME A particular group who will find it difficult to move away will be the elderly. While surveys suggest that the elderly are less likely to be the victims of crime, this may well be the result of their fear, that they feel victimised and stay at home behind locked doors. Nor should the economic aspect be overlooked. If people don’t shop locally or aren’t attracted to the city centre because of an ugly, decrepit, graffiti-ridden environment, then clearly business will suffer as people migrate to more appealing venues. THE ROLE OF THE POLICE Police citizen relationships are clearly important as well as how neighbourhoods are policed, for instance, car based patrols compared with foot patrols. With the former, police may be seen as less approachable and not part of the local neighbourhood, simply there as swooping down for criminal arrest. On the other hand, regular foot patrols are likely to produce an entirely different perception to the local citizen, that there is someone

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The proliferation of graffiti, even when not obscene, confronts the citizen with the inescapable knowledge that the environment is uncontrolled and even uncontrollable, and that anyone can invade it to do whatever damage and mischief they desire

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GRAFFITI REMOVAL

locally available to maintain order and not in a distant police station. This is surely the community policing approach that the local beat officer is part of and doing his best for the local community. Local knowledge becomes invaluable as to who may be a suspicious person and who may have criminal intent, generally improving police effectiveness as a result of developing successful relationships within the community. A PARTNERSHIP APPROACH Sometimes graffiti in public places has been seen as a victimless crime that harms no one whereas the opposite is the case. Graffiti is a crime against the community at large and to deal with the graffiti menace, a partnership approach is required involving all sectors; police, community organisations and local government. This partnership approach is an aspect that needs to be fostered if success is to be achieved. The Anti-Graffiti Association came into being approximately nine years ago when a positive effort was made to bring together interested parties concerned with the spread of graffiti vandalism. Since its inception, the Association has been well supported by local government, including London boroughs and city councils from Belfast to Brighton, by transport organisations such as London Underground, by organisations such as Historic Scotland and English Heritage, and by leading manufacturers and contractors. We are, of course, continually seeking to increase our membership and hope to attract more members from all sectors, whether local government or the transport industry. The AGA is not a trade association or, indeed, a political pressure group. The aim of the Anti-Graffiti Association is to promote best practice in the management of graffiti, vandalism and related crime, through a combined approach of research, education and communication. IMPROVING ENVIRONMENTS The Anti-Graffiti Association is a supporter of community projects whereby those in the community can work together to improve their environment. For example, ‘Britain in Bloom’, as one of the largest horticultural campaigns in Europe with the year round aim of creating a more beautiful Britain, should be encouraged. Community gardening is a positive way for people to improve their environment, become more active with a healthier lifestyle and, at the same time, to get to know their neighbours. In 2008 Nottingham had great success in this competition and obtained the ‘Champion of Champions’ award. Sheffield, as another Association member, also enjoyed success and obtained the Gold Award in the large city category. Such awards reflect the high measure of civic pride felt in both cities. In the 1990s Sheffield suffered greatly from graffiti vandalism but then Sheffield City Council took a proactive approach and, subsequently, the amount of vandalism significantly declined. Not only does the City Council rapidly remove graffiti from its own property but it also operates the ‘Sheffield Graffiti Charter’, a voluntary initiative which encourages the owners of private commercial buildings to sign a pledge to keep their properties graffiti free. Among other benefits, the property owners receive removal at a reduced cost and can obtain certain anti-graffiti coatings at a lower price. ANTI-GRAFFITI POLICIES The AGA wishes to encourage towns and cities throughout the UK in developing anti-graffiti policies and strategies, to manage and, eventually, to eliminate graffiti. This may be achievable if all who have an interest in graffiti removal, local government, industry, the police and communities themselves, can work together in partnership to overcome this urban blight. The AGA intends to be instrumental in this process by developing best practice and in promoting a coherent and well thought out approach to graffiti management and removal.

FOR MORE INFORMATION Web: www.theaga.org.uk

Pure environmental cleaning power HE DYNAJET 350th Hot Water Pressure Washer has been developed to improve our environment with the fast removal of graffiti and gum, and in almost all cases without the use of chemicals or solvents. The Dynajet 350th has proved to be a real winner with local government up and down the land. Barnsley Metropolitan Borough Council currently operates two Dynajet 350th machines and they tell us that they have almost doubled the speed of their graffiti removal in the past year and saved over £20,000 in the cost of solvents. For a free copy of our brochure

illustrating the full range of products or for a mini cd that demonstrates how the Dynajet 350th hot water pressure washer removes graffiti and gum fast with only water, or if you prefer to see our machine perform with a free on site demonstration or even a three day free trial, please contact us.

FOR MORE INFORMATION Tel: 01246 264209 Mob: 07977 407324 Fax: 01246 260077 E-mail: walklatek@ putzmeister.co.uk Web: www.dynajet. putzmeister.co.uk

Hyperblast – the graffiti removal proffesionals T HYPERBLAST we specialise in surface cleaning, graffiti removal, sand blasting, steam cleaning. Our business is built on the recommendation of clients and our high standards of service tailored to your specific requirements. Our delivery of service is always very prompt and can be called upon for graffiti removal with just 24 hours notice. We provide free quoteations and site visits to discuss your project and tailor our service to your specific requirements.

We always strive to deliver a perfect result on every occasion no matter how big or small your project is. We welcome enquiries from industrial, commercial and domestic clients throughout the South West for all applications.

FOR MORE INFORMATION Tel: 01749 841695 Mob: 07974 262019 Fax: 01749 841695 E-mail: hyperblast@btinternet.com

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Contractor of the Year

Construction News Specialist Awards 2010

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A well established business founded in 1885, specialising in Design & Build projects. With full Mechanical, Electrical and Plumbing Installations. Haydon M&E work in a wide range of market sectors • Education (Schools & Colleges); Local Authorities; • Health Authorities • Main Contractors and Developers; Housing Associations; • MOD Commercial Property Users & Design and Build Projects We can offer: • A comprehensive, competitive, quality service • (ISO 9001: 2008 / 14001; Achilles Accreditation Audit Level 5) • Comprehensive Cost Plans for M&E installations • Full design, Build and technical support for all M&E installations • Response and planned preventative maintenance services • Quality plans • Full operating and maintenance manuals • Fault finding services.

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• Facilities Management • Project Management • Server Room Build • Office Fit Out If you need help we can provide you an alternative perspective & innovative solutions to moving your project forward. Buildings are our business. Tel: 01772 615428 Fax: 01772 619654 Email: enquiries@jjandbprojects.co.uk www.jjandbprojects.co.uk

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FACILITIES MANAGEMENT

FOCUS ON EFFICIENT FACILITIES MANAGEMENT Total Workplace Management is the perfect platform to source the latest products and services, catch up with existing suppliers and clients, attend the free seminar sessions and network with your peers WITH THE REMIT for facilities managers constantly expanding, Total Workplace Management 2010 at London’s Olympia will once again offer these professionals a chance to address all their needs through an extensive exhibition and innovative features. Produced in association with the British Institute of Facilities Management (BIFM), the UK’s leading FM and estates event is taking place from 6-7 October at London Olympia. Adrian Newton, portfolio director for safety and building management at UBM Live, organisers of Total Workplace Management, said: “We work closely with the leading associations and companies in this evolving industry and as such, we know the remit for facilities managers is growing on a daily basis. With the number of visitors increasing 18 per cent last year, we will be expanding the visitor programme to incorporate all the disciplines required to carry out effective management of a working building.” In addition to the exhibition, which will once again be the platform for many of the industry’s leading names to showcase their developments, including Bywaters (Leyton) Limited, Coca-Cola, Comet, FSI, Watco UK Limited and Wincanton, Total Workplace Management will launch the Innovation Showcase for 2010. This exciting feature area will sit at the heart of the event and give visitors the chance to see the latest and best innovations available in the industry. From wireless touch screens that monitor activity and improve responsiveness to the latest computer aided FM (CAFM) tools, these products and technologies could make your organisation more energy efficient and effective. EDUCATION, EDUCATION, EDUCATION Education will once again take centre stage at the event with two dedicated seminar theatres on the exhibition floor. The FM Academy will host more than ten hours of free seminars to provide insight, practical information and direction to help put a business’s sustainability roadmap into practice. Ismena Clout and Stuart Harris, deputy chairs, British Institute of Facilities Management (BIFM), will deliver the keynote address introducing BIFM and where the association is now. The seminar programme’s first day also includes an interactive session on ‘Connected FM’ with Iain Muray, Connected FM. The presentation will deal with the various social media tools available and how they can be used in everyday

With the number of visitors increasing 18 per cent last year, we will be expanding the visitor programme to incorporate all the disciplines required to carry out effective management of a working building – Adrian Newton, portfolio director for safety and building management, UBM Live

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CRC Assist - helping you comply, ensuring you perform npower’s CRC Assist offers a comprehensive service to help manage each stage of the CRC. A team of experts is on hand to help you with: • Managing participation in the scheme • Compliance advice • Portfolio management • Enduring reduction programmes • League table strategies

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Provision of the CRC Assist service by npower is subject to contract. See npower.com/assist for more details. Telephone calls: We may monitor and /or record calls for security, quality or training purposes. The costs of calls to 0845 and 0800 numbers will vary so please check with your provider for exact charges. npower is a registered trademark and the trading name of Npower Limited (registration number: 3653277), Npower Direct Limited (registration number: 3782443), Npower Northern Limited (registration number: 3432100), Npower Commercial Gas Limited (registration number: 3768856) and associated companies. Registered office: Windmill Hill Business Park, Whitehill Way, Swindon, SN5 6PB.

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FACILITIES MANAGEMENT

The FM Academy will host more than ten hours of free seminars to provide insight, practical information and direction to help put a business’s sustainability roadmap into practice business and marketing strategies. Topics covered will include online business networking sites, Twitter, blogs, Facebook and podcasts. Liz Kentish, Chair of Women in FM, SIG and Ali Moran, Chair of People Management SIG will host a presentation on the aspects of working within FM from a female perspective. Day two will see three Good Practice Guide presentations. Anne Lennox-Martin and Ivan Newman, both from BIFM, will review how the BIFM Good Practice Guide to Customer Care supports facilities management professionals in creating a customer centric service. They will summarise how people, place and process are used to meet customer needs, manage customer expectations and deliver customer care. These essential elements are offered with practical, tried-and-tested methods. Following on from this, the founders of BIFM Good Practices Guide Steve Dance and Jim Burtles, will present a practical approach to implementing Good Practices for Business Continuity Management. They will show attendees a step by step approach to developing a business continuity plan using the templates referenced in the Best Practices Guide. The presentation will conclude with practical advice on establishing a governance framework. A case study will reference the plan development process followed by Steve’s company when developing a business continuity plan for a major supply chain support company. Then it’s time to take a look at Good Practice Guides – Risk Management & the Facilities Manager with Greg Davies, Service

Development, Elementus. Risk management is a fundamental part of everything we do yet often it can be an unconscious or forgotten part of business practice. As part of the BIFM launch of a range of good practice guides at TWM, this presentation looks at risk management and the facilities manager. HEALTH & SAFETY The Health & Safety Seminar Theatre, supported by SHP, will give visitors the chance to keep up-to-date with the latest legislation and discover the newest advances in safety and FM. On day one, Darren Heather, Natwest Mentor, Natwest, will take a look at ‘CDM – trials and tribulations of duty holders’. The presentation will focus on the management challenges for the client, principal contractor, designer and CDM coordinator in a CDM Notifiable construction project. The presentation is based on a small project on the south coast and will examine the successes and failures of the project, from each duty holder’s perspective. Elspeth Grant and Greg Pons from Swallow MP, will then discuss ‘What goes in must come out: disabled access and egress in complex environments’. We will hear about solutions to the challenges of wheelchair users exiting a building in the event of lift failure or emergency, assisting building managers to remove risks of injury from manual handling. A case study will focus on disabled egress for a paraplegic resident from a high-rise, assisted living accommodation. David Lummis, CEO, BSIF, will present a

summary of the latest occupational accident statistics and recent legislative changes. He will also review the government’s report on UK Occupational Safety and a guide to potential focus areas of concern to safety industry stakeholders. MORE TO SEE AND DO Total Workplace Management will also contain a variety of features to make everyone’s visit as beneficial as possible. These include a Managing Safety & Health Area, which will host a variety of exhibitors providing health and safety products, the Green FM Trail, which will highlight those companies offering sustainable solutions, and a Recycling Centre which will ensure the event remains sustainable. Finally, the Innovation & Sustainability Awards will reward those companies that demonstrate efficient and effective management of a working building. The categories are: • Best innovation in green products or services • Best innovation in energy management • Best innovation in FM services, sponsored by PFM • Best innovation in building services • Best product innovation • Best innovation in health & safety • London workplace of the year (open to non-exhibitors), sponsored by PFM Total Workplace Management is co-located with Energy Solutions, the UK’s fastest growing energy management event, and M&E – The Building Services Event, the UK’s only exhibition dedicated to all building services. Care Show London will also be taking place at London Olympia from 6-7 October 2010.

FOR MORE INFORMATION Please visit www.twmexpo.com and follow us on twitter @TWM_Expo for the latest information. Companies interested in exhibiting should contact Fergus Bird on 020 7921 8660, fergus.bird@ubm.com or Charles Oakley on 020 7921 8048, charles.oakley@ubm.com

Systems to time, track and trace everything ROBABLY THE BIGGEST range available in the key tracking market, choose from mechanical, electronic and revolutionary RfiD technology to ensure all your vehicle or building keys are kept securely and orderly to maximise staff usage and whereabouts at all times. We offer cost effective solutions that have been proven to drastically reduce unnecessary expenditure for replacement keys as well as improve staff utilisation. Keytracker has complimented the original mechanical peg in/peg out system with a wide range of associated products designed to solve nearly every scenario. We have expanded into GPS vehicle tracking,

insurance rated GPS trackers, out of hours drop boxes and even personal key finders. So if you ever hear “Who’s got the keys for……?” or “Who was driving the ….?” then give us a call for a chat or site visit without any obligation – we may just have a solution. Established for

14 years supplying the public and private sectors, accredited with BS EN ISO 9001:2008 and Investors in People you can be assured of the highest standards at all times. Effective time and asset management is proven to save money by ensuring that both your employees and yourself know who is using your keys, and where your keys and other assets are all the time.

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HR/TRAINING

PLANNING, THINKING AND MOVING FORWARD The CIPD Annual Conference and Exhibition, taking place 9-11 November at Manchester Central, is the leading HR event in the UK HR AND DEVELOPMENT professionals will be able to find out how they can help develop forward-focused, forward-moving organisations at this year’s Annual Conference and Exhibition, organised by the Chartered Institute of Personnel and Development. The event, taking place 9-11 November at Manchester Central, is designed to give the thousands of conference delegates and exhibition visitors practical solutions to the challenges and opportunities currently facing the HR profession. TEN KEY AREAS The conference programme is based around ten key areas of HR, delivered through a variety of different formats. Keynote sessions, masterclasses, workshops, organisation and strategic insights, and expert-led practical sessons give delegates plenty of choice. HR themes include performance and reward, employee engagement, learning and talent development and employee relations. The opening keynote address will be given by Dr Ram Charan, business adviser and best-selling author, who will be looking at the talent management challenges that lie ahead. He will also demonstrate HR’s central role in ensuring organisations have the best

people in place to take forward the business. Employment minister Chris Grayling will also be speaking at the conference. He is taking part in the closing keynote session, a panel debate chaired by Krishnan Guru-Murthy of Channel 4 News. Other panel members will be Lucy Adams, BBC’s director of people, Gail Cartmail, assistant general secretary of Unite and Dr John Philpott, chief economic adviser, CIPD. With details of the government’s Spending Review announced in October, the debate will provide a timely opportunity for delegates to hear panelists’ views on the challenges facing the country, the economy and the implications for employers, employees and the HR function. The audience will also hear the government’s

vision for enterprise and growth, and reflections on the CIPD’s own labour market surveys. CONFERENCE SESSIONS The 2010 conference will feature over 65 sessions, running over three full days. In a seminar entitled ‘Public Sector Performance Management: a new reality’, Jonathan Evans, director, civilian personnel at the Ministry of Defence, will bring his private sector experiences as founder of Orange, to explore what he believes the MOD needs to do to meet its performance challenges. ‘Driving Business Performance through Engagement’ is the theme of a seminar where speakers from the New Charter Housing Trust and B&Q share their engagement strategies.

With details of the government’s Spending Review announced in October, the debate will provide a timely opportunity for delegates to hear panelists’ views on the challenges facing the country, the economy and the implications for employers, employees and the HR function

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UserGroup International

Protecting your Organisation? It is fundamentally important that both staff and management are fully versed in the latest security systems and methodologies that can be employed to reduce risk and the costs of maintaining a safe and secure environment.

presenters from many of the most respected companies and organisations in the industry, the schedule includes Technical Seminars and Master-classes, Case Study presentations and Hands-on break-out sessions within the product showcase area.

IP UserGroup International is the only organisation in the world dedicated to the latest Security, Life Safety and BMS Technologies. Presenting world-class networked and digital Security and Life Safety solutions to an eager and commercially aware audience, the IP UserGroup unlike other forums is focused on technology and its application. Sign-up today FREE and start your journey of understanding. www.ipusergroup.com

The two half day sessions cover subjects such as: Surveillance & CCTV, Access Control, Time & Attendance, Intruder Detection & Alarms, Fire Detection & Evacuation, Integrated Safety Solutions, Audio, Intercom & Messaging, Transmission & Comms Systems and Building Management Systems.

An environment for learning The IP-in-Action LIVE Educational Programme reflects the needs of a professional audience keen to learn more about networked security and safety solutions. Delivered by expert speakers and

FREE to attend, we urge public sector managers from all organisations to invest a few hours to gain additional knowledge about this fast moving technology. Places are limited so register early. Delegates will receive an attendance certificate and a light lunch will be provided. Details of forthcoming events can be found at www.ipusergroup.com/live

Is your Organisation at Risk? Security remains one of the highest priorities within most modern organisations. Knife and gun crime, theft, arson and vandalism show no signs of going away! Are you taking responsibility and increasingly looking to Technology to help in the fight against these issues?

An invitation to learn more... Join the IP UserGroup security technology forum NOW or join us at the IP-in-Action LIVE Event in LONDON. For details or to sign-up visit www.ipusergroup.com

UserGroup International

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HR/TRAINING

With efficiency savings high on the agenda, a session on ‘Driving down the Cost of Absence’ provides organisation insights from Liz Cook, HR director, Sega Europe and Judith Whitaker, head of human resources and estates director, DVLA. Delegates can also hear chief executives’ views of the HR function in a Question Timestyle panel session called ‘The View from the Top’. Joe Slavin, CEO, fish4, Barbara Spicer, chief executive, Salford City Council and Vicky Wright, director, consultancy services, Towers Watson (and CIPD president) will discuss how their own HR departments are helping to deliver sustainable organisational performance. The conference will provide a picture of latest CIPD research and developments, including its major research projects on ‘Shaping the Future’ and ‘Next Generation HR’. Jackie Orme, CIPD chief executive, comments: “I am delighted that our Annual Conference and Exhibition will again take place in Manchester this November, building on our successful experience from last year. It will provide valuable opportunities to explore key and differing HR perspectives, and a chance to gain practical support from an array of experts in the field. “We are all working towards sustainable organisation performance and, as such, we hope to offer a platform for sharing ideas and the opportunity to learn from good practice examples.” PEOPLE MANAGEMENT AWARDS The event is also the venue for the annual CIPD People Management Awards, which celebrate, recognise and reward outstanding practice in the management and development of people. The winners will be announced at a special black-tie awards dinner during the conference. They will be chosen from a shortlist of finalists in six categories, reflecting different areas of HR excellence: HR impact on business success; employee engagement; organisational learning; talent attraction and management, excellence through technology; and performance and

reward. The coveted overall 2010 CIPD People Management Award will be presented to the company whose achievement transcends the individual categories. Last year’s winning organisation, Pace, features in a conference session on ‘Managing Holistic Change’. The CIPD has also introduced a brand new award: The Michael Kelly Outstanding Student Award, which recognises the contribution made by individuals who are studying or have just completed their CIPDapproved postgraduate-level qualification. EXCHANGING IDEAS As well as attending seminars, conference participants have the chance to meet up with fellow professionals and exchange ideas. This year’s conference features a social programme and a series of networking opportunities so that delegates can more easily share experience and learn from each other. Leading providers of HR products and services will be showcasing their latest developments at the CIPD Exhibition, giving people management and development professionals plenty of practical solutions to their HR challenges and a chance to try out lots of different tools and resources at first hand. Running alongside the conference in the iconic Manchester Central Hall, the exhibition will be feature a broad spectrum of solutions under one roof. Employee benefits and reward, talent management, change and OD, employment law and learning and development are just some of the areas represented at the show, reflecting the range of activities that come within the role of the people management and development practitioner. While the exhibition will feature plenty of on-stand activities, product previews and oneto-one discussions between visitors and service providers, a free programme of showcases, running throughout the three days of the show, will give a further opportunity to pick

up on many of the topics high on the HR and development agenda. The Exhibitor Exchange Theatre will feature over 25 supplier presentations, providing ideas to improve organisational performance. A Personal Development Zone will help people to brush up their professional skills and learn about behaviours that successful HR professionals need to demonstrate. A new interactive zone in the exhibition hall is designed to facilitate informal discussions and experience sharing. It will feature speed networking sessions, ‘How to’ sessions from the experts on getting the most from social media tools, and the chance to discuss latest research and thinking with members of the CIPD HR practice team. People management and development professionals visiting the exhibition will be able to assess plenty of practical solutions at first hand and gain some valuable insights that they can translate into practice within their own organisations. You can pre-register for a free exhibition ticket at www.cipd.co.uk/ace/prereg. Visitors will receive a fast-track entry badge, a newsletter and vouchers featuring event-only competitions and offers, as well as a free show guide at the event. The Chartered Institute of Personnel and Development (CIPD) is Europe’s largest HR and development professional body with over 135,000 members, supporting and developing those responsible for the management and development of people within organisations.

FOR MORE INFORMATION Web: www.cipd.co.uk/ace/exhibition

EXHIBITION OPENING TIMES Tuesday 9 November – 10:00-18:00 Wednesday 10 November – 10:00-17:00 Thursday 11 November – 10:00-16:00

Emotionally intelligent? Can you afford not to be? HS HAS SPECIALISED in Emotional Intelligence assessment for more than a decade. Coaches, consultants, and HR professionals in thousands of organisations around the world choose our Emotional Intelligence tests before any others when seeking reliable, scientifically validated tools to predict and improve human performance. Our main assessments, the Emotional Quotient Inventory (EQ-i®) and the Mayer-SaloveyCaruso Emotional Intelligence Test (MSCEIT™), are two of the most trusted most widely used measures of Emotional Intelligence. To compliment these core tools, we offer a full spectrum of Emotional Intelligence instruments and reports to handle any assessment initiative,

with your existing corporate culture and metrics. MHS UK can help with whatever your Emotional Intelligence needs are, we work extensively with our partners and clients to ensure the correct delivery. If you would like to be a part of our partnership programme or have an EI requirement we would love to hear from you and see how we can work together.

FOR MORE INFORMATION from individual development to team- or organisation-wide programs. For unique environments, we will work with you to develop customised Emotional Intelligence assessment solutions and reports that integrate seamlessly

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Combining the real experiences of Trauma Casualty Amputees (TCAs) with Special Effects (SFX) to provide professional casualty simulations.

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EMERGENCY SERVICES

ENSURING PUBLIC SAFETY IN CHALLENGING TIMES Make sure you’re informed at The Emergency Services Show 2010 THE IMPORTANCE OF PUBLIC SAFETY is unquestionable, however, these are challenging times. The impact of changing policies and departments, reduced budgets and recent national and global emergencies – both natural and manmade – not to mention the increasing sophistication and diversity of terrorist methods, makes ever tougher demands on the agencies employed to manage public security. Over the next couple of years there will also be added demand as we, as a country, prepare to host the 2012 Olympics with the challenges such a large scale event bring. That is why it is essential for all agencies to continue to work collaboratively to help deliver efficiency gains whilst ensuring effective plans are in operation to protect our country from threats. Therefore The Emergency Services Show 2010 is the one event that you and your colleagues shouldn’t miss this year. Started in 2006 to facilitate collaboration following the publication of The Civil Contingencies Act 2004, The Emergency Services Show is relevant for anyone involved in planning for, responding to or recovering from emergency situations. From operations roles through to procurement officers this unique event brings strategic planners together with first responders and the manufacturers and suppliers of equipment providing access to the latest technology, ideas and initiatives all in one place. In light of the current economic climate and the changing, more localised management of budgets the show will be especially relevant, with opportunities to speak to contemporaries and exhibitors to discuss the latest business methods and the latest procurement practices that combine to offer efficient gains while better serving citizens. Register now for the UK’s only event for everyone involved in emergency planning, response or recovery at www.ess2010.com. LEADING THE WAY As the importance of security to individuals, businesses, governments and nations grows year on year, the UK continues to lead the way and is viewed as the model for quality – from counter terrorism strategies to fire and safety measures. The Emergency Services Show 2010 will give visitors the opportunity to speak to a unique mix of commercial and noncommercial exhibitors, from the manufacturers who showcase their latest products to the emergency services who demonstrate how this equipment is actually used. UK companies continue to provide expertise

In light of the current economic climate and the changing, more localised management of budgets the show will be especially relevant, with opportunities to speak to contemporaries and exhibitors to discuss the latest business methods and the latest procurement practices that combine to offer efficient gains while better serving citizens and systems for ground-breaking solutions and assistance, and the exhibition will provide access to the latest technology, ideas and initiatives focused on improving public safety and protecting the environment and the Critical National Infrastructure. Exhibitors this year include Envitia, a world leader in geospatial intelligence technologies. Its new and exciting web services technologies, which integrate diverse information from emergency responders in support of rapid decision making, will be showcased at this year exhibition. Gold Standard, a provider of single or multiagency simulation desk top exercises focused on the strategic decision levels of emergency management, will be showcasing its software. This solution helps to meet the UK Cabinet Office aim “to reduce the risk from emergencies so that people can go about their business freely and with confidence”. Public Safety Cycling has seen a marked

increase in cycle deployment within the public sector and will be showing its specially adapted bicycle fleet. Other exhibitors include Enviro Technology, environmental instrumentation company Quantitech, Bluecher, Du Pont, Godiva, Remploy and WL gore. A full exhibitors list is available at www.ess2010.com. 2012 OLYMPICS The UK has a long established record of large scale sporting and leisure events from Royal Ascot and Wimbledon to Glastonbury festival. The 2012 Olympics will be a major opportunity for the UK to prove its expertise but will also present a major challenge. As the 2012 Olympics draws nearer, it will be vital for all involved agencies and responders to discuss cooperation, ideas and initiatives focused on improving public safety and learn from each other in preparation for this major event. This will be a major focus at The Emergency

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Engineered for Professionals

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LEADING THE WAY IN SUPPORTING FRONT LINE SERVICE DELIVERY Babcock International develops new and sustainable ways to deliver essential services to customers operating in emergency services, enabling you to focus on your core business. We provide services that customers consider critical to their own activities, such as taking the complexity out of asset ownership.

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EMERGENCY SERVICES

Services Show 2010 both for exhibitors, visitors and as part of this year’s two day supporting conference, which will include a special Olympics session on the first day. Featured speakers will include Peter Thorpe, head of Olympic Planning for London Ambulance and Chair of the UK FRS Olympic Planning Group, and Jim Monk, London Fire Brigade, who will be presenting a national perspective of the challenges posed by the 2012 Olympics. BUILDING RELATIONSHIPS As part of a special overview looking at building relationships through training and interaction, there will be a number of presentations covering this. Chief fire officer, Roy Wilsher, Hertfordshire Fire & Rescue Service will be speaking about Exercise Orion, a EU Civil Protection (EUCP) Mechanism exercise due to take place in September 2010. It will involve a live USAR exercise in Hampshire, complimented by another live exercise in Merseyside; staged over 56 hours. Four Strategic Co-ordinating Groups/Gold Commands sat in Hampshire, Hertfordshire, Merseyside and Lincolnshire and teams from nine countries plus an EUCP team will take part. UK multi-agency involvement will test command structures up to and including the Cabinet Office and the EUCP mechanism will be tested within the UK structures for the first time. The exercise is funded by the largest grant so far of almost E1 million following a bid by Hertfordshire Fire and Rescue, supported by Hampshire, Lincolnshire and the Fire Service College. Dr Ben Weston, MOD in partnership with the CCS and NPIA, will be looking at Project Radiance in his presentation ‘Steps towards a resilient, integrated approach to first responder communications and interoperability’. Derek Luff, development manager at the Fire Service College, is responsible for multiagency training and exercises to enhance interoperability within the emergency services and response agencies. With Dr Helen Higham, consultant anaesthetist at the John Radcliffe Hospital, Oxford, they will be looking at casualty management and explaining the Casualty Management Centre (CMC). This is a new collaborative partnership between the Fire Service College and the University of Oxford’s OxSim Medical Simulation Centre to demonstrate to all agencies the use of the latest medical simulation technology available, within a realistic and challenging incident environment. FOCUS ON RESILIENCE Day two of the conference will focus on resilience and the national critical infrastructure. Dr Dave Sloggett, Centre for Defence Studies, Kings College London, will be looking at the international security landscape by reviewing incidents such as Mumbai and Kabul and examining how this could potentially impact on the UK. He will be joined by other high

profile speakers including Mike Granatt, consultant to Community Resilience, Tony Owen, head of Incident Management, Environment Agency alongside Mark Leigh from the Emergency Planning College. The Cabinet Office will host a series of focused workshops on ‘Improving the Resilience of the Critical Infrastructure’. David Murphy, assistant director of the Natural Hazards Team, Cabinet Office, will discuss the consultation on the draft National Resilience Plan for Critical Infrastructure and lead the sessions, each covering a specific topic on resilience, lasting approximately one hour. SEE THE WHOLE PICTURE The UK’s emergency services and associated agencies are held in high esteem worldwide and British expertise is frequently called upon to deal with international incidents and natural disasters where specialist skills are needed. This is recognised at The Emergency Services Show 2010 in Hall 1, which includes the growing Blue Light Zone – bringing together Police, Fire and Rescue and Ambulance services from around the UK to showcase initiatives and share examples of best practice – and the popular Emergency Response Zone – made up of other Category 1 and 2 responders, professional, government and voluntary organisations, offering perfect networking opportunities to affiliated organisations. Exhibitors include the Cabinet Office, Environment Agency, Flood Forecasting Centre, Health Protection Agency and The Met Office. New for 2010, there will be a dedicated UK Search and Rescue (SAR) Zone featuring British Cave Rescue, Lowland Rescue, Maritime Incident Response Group

(MIRG), MCA, Mountain Rescue England & Wales, RAF SAR and the RNLI. To reflect the importance and popularity of this event, exhibition space has been increased to meet demand. The new Hall 3 will incorporate the larger displays of specialist equipment and vehicles previously shown outside. Under cover and protected from the elements, there will be a variety of practical demonstrations including a CBRN incident display by the West Midlands Fire and Rescue, Police and Ambulance services showing collaboration in action. Following the success of last year’s event, which attracted some 4,000 attendees, The Emergency Services Show 2010 will provide more opportunities to network and improve your relationships with other organisations to learn how you can work together more effectively to tackle the changing nature of today’s security challenges. Sponsored by Community Resilience, this year’s event will take place 24-25 November at Stoneleigh Park, Coventry. Registration for the free to attend exhibition and two day conference is now open. An Early Bird discount of 25 per cent is available to everyone who books a conference place on or before the 1 October with an additional 10 per cent discount available for members of Emergency Planning Society, IFE/FPA, The College of Paramedics and members of a Local Resilience Forum.

FOR MORE INFORMATION Register now at www.ess2010.com or visit to learn more about this not to be missed event.

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BT Security Solutions

In these tough times, we recognise the need to cut costs, but know that protecting communities and reducing the fear of crime has never been more important.

Safer communities and swifter justice

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EMERGENCY SERVICES

THE BEST IN MOBILE FORENSICS Interaction with the community and crime deterrents remain hugely important parts of modern day local policing. In an effort to reduce and tackle every day crime, Radio Tactics has created a range of product solutions that are ideal for on the street policing RADIO TACTICS LTD, a leading global provider of mobile phone forensics equipment is proud to announce that police in Devon and Cornwall have successfully reduced crime rates by implementing Radio Tactics’ products. Since purchasing the Hermes and Apollo property registration and identification devices, the Devon and Cornwall force has reduced property burglary by 80 per cent in Torbay, previously the region’s hotspot. Hermes was designed and built by Radio Tactics as a portable solution for identifying barcodes and IMEI numbers, and registering items such as bicycles, laptops and mobile phones onto the national Immobilise property database. With the assistance of PCSOs, Neighbourhood Officers and Crime Reduction Officers, Hermes was taken into schools and door-to-door in Devon and Cornwall’s burglary hotspot areas to register property. LONG TERM SUCCESS In conjunction with Hermes, police officers in the region have been using Radio Tactics’ Apollo on a daily basis. This device scans items to ascertain whether they have ever been lost, blocked or stolen and also to find out their registered owner. Local businesses, newspapers and radio stations have assisted with publicising the scheme, deterring the criminal fraternity by making the capabilities of the new equipment well known. DS Karl Rowland, of Devon and Cornwall police said: “When planning any course of action to reduce offences such as dwelling burglary, it is important to ensure that when implemented you balance both reduction and detection techniques, ensuring that any operation is an on-going success. Although Torbay does not have a high level of domestic burglaries, the occurrences were causing concern and were detrimental to the area’s figures. It was decided that any tactics used should be long lasting and not a ‘blip’. “Hermes was used to register all property within certain areas, thus making the property worthless to criminals. Pro-actively, Apollo was used to target individuals on stop-checks, warrants and checks of all second hand outlets including car boot sales. Schools played a large part in the registration of family property to enhance the coverage. The recording of property and recovery and return of stolen items was well documented in the media. “The overall success was measured by a near 80 per cent reduction in offences of dwelling burglary in areas targeted which wasn’t

displaced to a neighbouring area. This reduction is still continuing more than 18 months later.” MAKING PEOPLE FEEL SAFER Andy Gill, CEO of Radio Tactics, added: “We are pleased to see our products producing such excellent results, making people feel safer and dramatically reducing crime levels. As we continue to roll out Apollo and Hermes in other forces throughout the UK we look forward to seeing this positive outcome around the country. This way we can reduce the levels of a prevalent type of crime nationally and lighten the heavy workload of police officers on the beat.” Radio Tactics employs an experienced team of specialist innovators, offering high technology solutions for the acquisition

and management of digital information technology. All Radio Tactics products can be fully customised to the specification of the client and comprehensive technical assistance and support is offered to every customer.

FOR MORE INFORMATION Tel: 023 80511131 E-mail: press@radio-tactics.com Web: www.radio-tactics.com

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Visit the website to view the categorised product finder

The Emergency service conversion specialists ITH MORE THAN

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bott has worked with numerous emergency services including Lothian and Borders, West Sussex, Lomond mountain rescue and Cheshire Constabulary, providing an array of tailormade, compliant solutions. In recognition of this we take a very thorough sevenstep approach to each project – from consultation, design and manufacture through to installation, logistics, support and recycling. In addition, bott features as a key supplier on the Buying Solutions Framework agreements and is a member of Firebuy. The company’s attention to detail ensures that all vehicle designs comply with rigorous safety requirements and legislation including the Health and Safety Act and the Department for

Transport’s (DfT) Code of Practice – safety on loads of vehicles. Safety is integral to bott’s designs and its commitment to product durability means customers benefit from a long-term investment. In fact, the company routinely crash-tests its products and installations to ensure they exceed industry standards.

FOR MORE INFORMATION Contact: Neil Piggott Tel: 01530 410600 E-mail: neilp@bottltd.co.uk

Know Your Flood Risk – free flood guide HREE YEARS after the 2007 floods, flood risk remains a key issue for local authorities and residents. Sir Michael Pitt’s report into the response to the 2007 flooding contained wide ranging recommendations regarding how issues arising from flood risk should be addressed in the future. Prominent among these recommendations was the suggestion that local authorities should take a lead role in managing flood risk in their area. As highlighted in the Flood and Water Management Act 2010, local authorities have a responsibility to communities and should ensure accurate and practical information is shared with residents, even in communities that aren’t considered to be at significant risk. Although the new coalition government has pledged to take forward the recommendations and the Environment Agency and local Councils have taken steps to mitigate flood risk, improve flood warning systems and bolster flood defences, more still needs to be done. In support of the

recommendations Landmark Information Group, the UK’s leading provider of flood data, has teamed up with the National Flood Forum to produce a free Flood Guide for Councils to distribute to their residents. As part of Landmark’s ongoing Know Your Flood Risk campaign to raise awareness of flood risk and the impact of flooding, the guide offers practical guidance and advice, including what to do in the event of a flood and useful contacts.

FOR MORE INFORMATION To request copies, e-mail flood@homecheckpro.co.uk. Sign-up to Know Your Flood Risk campaign at www.knowyourfloodrisk.co.uk

Visit the website to view the categorised product finder

Ferno – taking care of all patient transfers ERNO (UK) LIMITED has created a global range of products unrivalled in quality and design. The company is a world leading innovator, manufacturer and supplier of medical equipment to Emergency Medical Services, Fire & Rescue Services, Hospitals and other major industries. Our vision is to be the first choice of quality and innovative products combined with excellent after sales service. We maintain high standards in business ethics and constantly strive to exceed the needs of our customers by listening and responding. We lead where others follow. All of the Ferno new range of trolleys have been tested in accordance with BS EN 1789:2007 and are fully interchangeable in the Ferno Two Part Locking System, making them the most versatile and cost effective ambulance trolleys available, negating the need for dedicated vehicles. With 40 years experience in

Leading the way in supporting frontline service delivery S BLUELIGHT AUTHORITIES face ever increasing pressures on their budgets, cost savings may lie in both reviewing asset ownership options and outsourcing their vehicle fleet management. Babcock asset manages fleets across a range of market sectors, typically delivering savings of up to 20 per cent – although this will obviously vary with the size and variables of the operation. As a leading support services organisation Babcock’s core competency is centred on its strong customer relationships and engineering-led asset availability contracts. Success is measured in terms of asset availability at a lower through life cost. Our bluelight customers include the Metropolitan Police, the Highways Agency and the National Fire and Rescue Service. Babcock is the UK’s leading engineering support services organisation. We build, manage, operate and maintain assets that are vital to the delivery of

this highly specialised field, we can source and create bespoke patient transfer equipment to meet your exact requirements. We can also utilise our global network of group companies to deliver your precise needs cost effectively and efficiently. As an ISO 9001 accredited company, with our highly skilled and experienced designers and the use of state of art technologies, our vision for the future is one of sustained design and development of pioneering products. Ferno’s vision is the complete solution for patient transfers.

FOR MORE INFORMATION Tel. 01274 851999 Fax: 01274 851111 E-mail: sales@ferno.co.uk Web: www.ferno.co.uk

Yamaha – engineered for professionals AMAHA MOTOR (UK) LTD, based in Weybridge, Surrey is the sole official importer for the full range of powered vehicles, and has set up a new business division purely to deal with all aspects of commercial business. We can supply turn key products from bare boat through to fully rigged with outboard power, personal watercraft vehicles for both beach and inshore patrolling, transport and launch trailers, along with full training packages. With our in house development team, bespoke modifications can be commissioned. Yamaha also manufactures a range of motorcycles, scooters, and mopeds, along with all terrain vehicles, and side by side vehicles. These are being used by police, military, NHS and many other operators, as both the reliability and quality of the product, and the through life support from the main European warehouse is second to none. Yamaha also makes a range of petrol and electrically

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many key public services, both in the UK and overseas. This includes the defence, energy, telecommunications, transport and education sectors. We take great pride in the considerable depth and breadth of our people’s expertise. We believe our market-leading reputation gives assurance that Babcock is a partner who can be trusted to deliver (TM).

FOR MORE INFORMATION For further information regarding Babcock, visit our website www.babcock.co.uk

Often copied never equalled – Bauer Kompressoren OUNDED IN 1976 under private ownership, Bauer Kompressoren UK Ltd. (formerly SAS Ltd.) has established a global reputation in the design and construction of special application packages for use in the oil and gas, military supply, nuclear and seismic industries. As a subsidiary of BAUER Comp. Holding and a member of BAUER Group since 1995, we are a world market leader in the manufacture of high-pressure compressors. Our mission is to offer customers the benefits of combined expertise and experience of BAUER and Bauer Kompressoren UK Ltd., which amount to more than 75 years. We provide a balanced portfolio of BAUER standard air and gas compression equipment, complemented by bespoke packages built by Bauer Kompressoren UK Ltd. in the UK to exact, customerdefined specifications.

propelled golf and utility cars, and petrol portable generators, very useful for individual electric power up to 3kw.

FOR MORE INFORMATION For more information, or a demonstration of any Yamaha product, contact the new business division on 01932 358094, e-mail yamahanb@ yamaha-motor.co.uk or visit www.yamaha-motor.co.uk

These products are proven to be robust and reliable in the most extreme climates and arduous operating environments, with a pedigree forged in the supply of packaged equipment for applications in the North Sea and Middle East Oil and Gas Industries. Bauer Kompressoren UK Ltd. has the relevant experience and level of appreciation for the exacting standards of build quality and durability that is absolutely paramount and thus assures customer satisfaction.

FOR MORE INFORMATION Contact: Paul Sanderson Tel: 01942 724248 Mobile 07786 706670 E-mail: paul.sanderson@ bauer.uk.com

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Health Safety and Environment...in one box CSTS is a specialist provider of health, safety & environmental risk education and support to the private and public sectors in the UK and Ireland. Our distinctive, holistic approach embraces strategy and management, education and assessment, support services, sales, hire and maintenance of equipment. We employ leading experts in a wide range of health, safety, environment and people management fields. Our wide range of expertise gives us the ability to look at problems from different perspectives, enabling us to recommend approaches that are practical and specific to that problem, whilst avoiding any unnecessary actions and associated expense. We have education and support centres in Cheshire and London, and satellite offices around the UK.

Telephone: 01925 244144 Fax: 01925 244544 Email: info@csts.co.uk Web: www.csts.co.uk

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HEALTH & SAFETY

ADDRESSING PRESSING SAFETY ISSUES Health and Safety ‘10 – North enables people at all levels to find the latest in health and safety information, products, services and consultancy all under one roof THE THIRD IN THE HEALTH AND SAFETY series of regional health and safety events this year will take place at The Reebok Stadium in Bolton on 13 and 14 October 2010, with event partners 3M, Ansell, Arco and DuPont. Offering a free seminar programme, free exhibition and free parking, Health and Safety ‘10 – North enables people at all levels to find the latest in health and safety information, products, services and consultancy all under one roof. SEMINARS AND CONFERENCES One of the main attractions for visitors to the event is the free conference and seminar programme, which includes sessions organised by the event’s official educational partner, the British Safety Council (BSC). The seminar topics have been specifically chosen by BSC to provide maximum benefit to the visitor and, at Health and Safety ’10 – North for example, this includes a new seminar presented by Kevin Bridges and Zoe Betts from Pinsent Masons LLP giving a health and safety law update entitled ‘The significance of setting the right tone at the top’. The seminar aims to provide the audience with an insight into new risks facing businesses due to developments in health and safety law in recent years, including Corporate Manslaughter (new sentencing guidelines, personal liability of directors and senior management), emphasising the significance of setting the right tone at the top of the organisation and giving some simple legal preventative measures organisations can take as part of an incident response protocol. SLIPS AND TRIPS In addition, Mark Thomas, policy advisor of the Health and Safety Executive’s (HSE) Slips, Trips and Falls Team will give a presentation on ‘Slips and Trips: Can the problem be solved? Some success stories’. It will cover how to tackle slips and trips in the workplace, outline key issues that contribute to these accidents, describe HSE action in these areas and detail available guidance. It will also give some case studies from a variety of sectors that have had success in reducing the number of these accidents. Stress, depression and anxiety in the workplace are now commonplace in many organisations and are a major issue both for employers and employees alike. Statistics from the Health and Safety Executive show that around 11,420 working days were lost during 2008/09 due to these illnesses, causing a great deal of cost to employers and to the health of employees.

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Safety footwear is mandatory – discomfort doesn’t need to be INCE ITS LAUNCH in March this year the Bootmate Safety Boot Sock has hit the ground running! A common and longstanding feature of the all-important steel toe cap boot is that the wearer chooses a bigger size than is required, because they need more space in their footwear to be comfortable or, worse still, the protective footwear is not worn at all, because discomfort levels are too high. That problem has gone – it’s been sorted by Bootmate. The innovative design incorporating high quality medical grade gel pads just where the toecap cuts in meets this issue completely. Add to this feature high quality materials and innovative design, additional padding on the heel and ball of the foot, anti-bacterial and anti-fungal properities in the weave and you have a work sock that

delivers the comfort you expect to enjoy in your leisure footwear.

FOR MORE INFORMATION Canonbury Products Ltd 2 St James Road Brackley Northants NN13 7XY Tel: 01280 706661 Mobile: 07753 814425 Fax: 01280 706671 E-mail: barryw@canonbury.com Trade site: canonbury.com Consumer site: simplyfeet.co.uk

Ensure your employees are working safely this winter with Algeo’s HEN WINTER brings the

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landscape that is both picturesque yet potentially deadly. Slips, trips and falls account for 15 per cent of all accidental deaths, second only to automobile fatalities, and icy surfaces are a major cause of this. As a solution to this problem, Algeo’s of Liverpool (UK) has a range of revolutionary products that will change the lives of those that live, work or play in environments that are potentially dangerous due to ice and snow. Algeo’s is the UK’s sole distributor of SPIKY and Yaktrax range of winter traction products designed specifically for the PPE Distribution market. These devices are proven to reduce slips and falls amongst outdoor workers in hazardous winter conditions such as ice and snow. Due to their innovative yet simple traction technology, they are the product leaders for the PPE and Health & Safety markets. Due to the harsh winter

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conditions of early 2010 Algeo’s is seeing huge demand for the traction devices, with products currently being deployed in to the Postal, Logistics, Construction, Utilities and Local Council sectors. Algeo’s is showcasing the SPIKY Plus and Yaktrax Pro devices at the Health and Safety North Show at Bolton Reebok on 13-14 October 2010.

FOR MORE INFORMATION Tel: 0151 448 1228 Fax: 0151 448 1008 E-mail: sales@algeos.com Web: www.algeos.com

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HEALTH & SAFETY

Knowing where to begin to encourage the health and wellbeing of employees is difficult as it is an extremely complex issue, however, Health and Safety ‘10 – North can help to provide you and your company with a benchmark for corporate wellness. ENGAGING STAFF As winners of the European Best Practice Award for corporate wellness and the Sword of Honour, the physical and emotional wellbeing of adidas staff is always paramount. Through the seminar ‘The Benchmark for Corporate Wellness’, head of health and safety at adidas, Barry O’Connor will explain how the company strives to deliver five-star standards, not just through policies and procedures, but also by engaging their staff through an enlightened approach to health and fitness and workforce participation. A full programme of seminars and the list of companies supporting the exhibition can be found at www.healthandsafetyevents. co.uk. The quality of seminars and exhibitors is extremely impressive and demonstrates the emphasis that major companies in the safety industry are placing on this event. SAFETY PRODUCTS AND SERVICES Each year the Health and Safety Events work in partnership with the UK’s top safety product and service providers, as well as the leading safety industry organisations to provide an exhibition and conference programme that is relevant to today’s health and safety professional or indeed anyone with a responsibility for safety in the workplace, be that in an office, a factory or on a building site. All of these elements combine to ensure that visitors to the show are offered a truly valuable experience in terms of knowledge gained, the opportunity to network with other professionals in health and safety and meet

All of these elements combine to ensure that visitors to the show are offered a truly valuable experience in terms of knowledge gained, the opportunity to network with other professionals in health and safety and meet the industry’s most respected organisations the industry’s most respected organisations. Health and Safety ’10 – North represents a great use of time for visitors from virtually any industry and at any level, not just health and safety professionals. The venue has been chosen for ease of access and boasts ample free parking while the educational content addresses the most topical and pressing safety issues. The exhibition rivals that of any national show and the event is geared to provide a worthwhile

experience for the time-pressured visitor. Free parking is provided at the event and registering for the exhibition and seminars is also free.

FOR MORE INFORMATION You can register online via: www. healthandsafetyevents.co.uk or for those without internet access you can register by calling the event helpline on 0870 4866816.

CSTS – health, safety and environment all in one box STS IS A SPECIALIST provider of health, safety and environmental risk education and support to the private and public sectors in the UK and Ireland. Our distinctive, holistic approach embraces strategy and management, education and assessment, support services and equipment. We employ leading experts in a wide range of health, safety, environment and people management fields. Our wide range of expertise gives us the ability to look at problems from different perspectives, enabling us to recommend approaches that are practical and specific to that problem, whilst avoiding any unnecessary actions and associated expense. We have education and support centres in Cheshire and

London, and satellite offices around the UK. Our reputation for integrating workable, no-nonsense solutions and our pragmatic approach to safe working practices ensure the safety of your personnel and insure your business ethics and procedures against risk

of prosecution. CSTS can advise on the right procedures and equipment for a particular task, regardless of complexity or hazard type. We also provide education and training to help protect individuals, organisations and the environment. You may just need a refresher course or top-up training for an individual or a bespoke programme for hundreds of people. Either way, CSTS can help you protect your most valuable assets.

FOR MORE INFORMATION Tel: 01925 244144 E-mail: info@csts.co.uk Web: www.csts.co.uk

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ADVERTISERS INDEX The publishers accept no responsibility for errors or omissions in this free service

4imprint

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Glass Protection (Essex)

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Bauer Kompressoren

Green Power Conferences

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Institue of Credit Management

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Counter Terror Expo

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Kent Conference Bureau

Space Air Conditioning

CSTS

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Language Services Associates

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LED Eco Lights

The London Golf Club

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Lloyds Register Quality Assurance

The Naval & Military Club

Eco2 Transport

Malmaison Hotel

Verisae

Emergency Servies Show

Manchester Conference Centre

Yamaha Motor UK

Energy Solutions Expo

Mascot

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European Future Energy Forum

OBC

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Visit the Garden of England for your next conference, meeting or event. Be inspired by the beautiful Kent countryside, with over 60 venues to choose from, the dedicated and friendly team at the Kent Conference Bureau offer a speedy, professional and efficient venue finding service. Whether you are looking for a town centre hotel, a rural retreat or something just that bit different, Kent Conference Bureau can put you in touch with the right venues to meet your needs.

For more information or to request a conference venues directory, visit www.kentconferencebureau.co.uk Email: info@conferencekent.co.uk or call 01622 602485