Government Business Magazine issue 18.8 by Public Sector Publishing

www.governmentbusiness.co.uk | VOLUME 18.8

MARKET RESEARCH Informed decision making to ensure spend is correctly targeted

CONFERENCES & EVENTS | FRANCHISING | SECURITY EMPLOYEE OWNERSHIP â&#x20AC;&#x201C; Improving service delivery and staff engagement

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GOVERNMENT BUSINESS MAGAZINE www.governmentbusiness.co.uk | Volume 18.8

mARKeT ReSeARCH Informed decision making to ensure spend is correctly targeted

CoNFeReNCeS & eVeNTS | FRANCHISING | SeCuRITY emPloYee oWNeRSHIP – Improving service delivery and staff engagement

Comment

THE BUSINESS MAGAZINE FOR GOVERNMENT – www.governmentbusiness.co.uk

WELCOME Despite the Equal Pay Act coming into force in 1970s, still there are employees being paid less than a person of the opposite sex for doing the same job. The government is now consulting on changes to employment law to encourage a more fair and flexible approach at work. On page 9, the Chartered Institute of Payroll Professionals looks at proposals concerning the right to request flexible working, changes to the Working Time Regulations, and measures to encourage equal pay for equal work between men and women. In times of cuts to budgets, local authorities must make sure spending decisions meet the priorities of its citizens. Research is one way of ensuring that spend can be properly targeted, says the Market Research Society on page 13, and offers advice on how to get the most out of market, social and opinion research. Enjoy the issue.

Sofie Lidefjard, Editor editorial@psigroupltd.co.uk

P ONLINE P IN PRINT P MOBILE P FACE TO FACE If you would like to receive 12 issues of Government Business magazine for £95 a year, please contact Public Sector Information, 226 High Road, Loughton, Essex IG10 1ET. Tel: 020 8532 0055, Fax: 020 8532 0066, or visit the Government Business website at:

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226 High Rd, Loughton, Essex IG10 1ET. Tel: 020 8532 0055 Fax: 020 8532 0066 Web: www.psi-media.co.uk EDITOR Sofie Lidefjard ASSISTANT EDITOR Angela Pisanu PRODUCTION EDITOR Karl O’Sullivan PRODUCTION DESIGN Jacqueline Grist PRODUCTION CONTROLLER Reiss Malone ADVERTISEMENT SALES Kelly Scott, Bernie Miller, Steve Day, Michael Kennedy, Jane Fraser, David Morgan, Julie Watson, Chris Grant, Wendy O’Brien PUBLISHER John O’Leary SALES ADMINISTRATION Jackie Carnochan, Martine Carnochan ADMINISTRATION Victoria Leftwich, Alicia Oats Joanne Mackerness GROUP PUBLISHER Barry Doyle REPRODUCTION & PRINT Argent Media

© 2011 Public Sector Information Limited. No part of this publication can be reproduced, stored in a retrieval system or transmitted in any form or by any other means (electronic, mechanical, photocopying, recording or otherwise) without the prior written permission of the publisher. Whilst every care has been taken to ensure the accuracy of the editorial content the publisher cannot be held responsible for errors or omissions. The views expressed are not necessarily those of the publisher. ISSN 1362 - 2541

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CONTENTS 06 NEWS 09 MONEY MATTERS

The Chartered Institute of Payroll Professionals discusses flexible working, changes to the Working Time Regulations, and equal pay for equal work

13 MARKET RESEARCH

Communities are increasingly getting involved in local authority decision making, which makes research more important than ever, writes the Market Research Society

17 CONFERENCES & EVENTS

From traditional to contemporary, intimate to large-scale, London is packed with truly unique venues that are sure to inspire This year’s Square Meal Venues & Events Show returns to the capital with plenty of exciting new features Devon offers a varied list of inspiring venues for event planners For a conference venue with a difference, why not try a sporting arena?

31 FRANCHISING

For those looking at different career options, the National Franchise Exhibition is dedicated to helping visitors find ideas that suit them

41 EMPLOYEE OWNERSHIP What should public sector organisations bare in mind when considering a move towards mutual ownership?

44 HR/LEARNING

The World of Learning Conference & Exhibition is the essential event for all senior learning decision-makers and buyers

47 BUILT ENVIRONMENT

The Energy Event is one of Europe’s largest exhibitions and conferences focusing solely on energy procurement, management and efficiency Covering energy procurement, energy management, efficiency and onsite renewables, Energy Solutions will take place 11-12 October

Government Business

Contents

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55 LANDSCAPING & GROUNDSCARE

IOG SALTEX will address the needs of the open space industry through a comprehensive education programme, new product demonstrations and special features

62 RECYCLING & WASTE MANAGEMENT

This year’s RWM in partnership with CIWM is a must-attend for recycling and waste management professionals

64 SPORTS & LEISURE

We find out what visitors at this year’s Leisure Industry Week (LIW) can expect

67 SECURITY

The British Security Industry Association’s Crowd Management section discusses the challenge of ensuring security during London 2012

71 OUTSOURCING

Is the public sector throwing out the baby along with the outsourcing bath water, asks Martyn Hart, chairman of the National Outsourcing Association

www.governmentbusiness.co.uk Volume 18.8 | GOVERNMENT BUSINESS MAGAZINE

News

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NEWS IN BRIEF Prime Minister pledges to publish government financial information Prime Minister David Cameron has committed to publishing key data on the performance of services the public use every day, including government financial information. This represents the most ambitious open data agenda of any government anywhere in the world. Purchase and payment card providers will assist to provide a consistent method of reporting government procurement card spend data for transactions above £500 in value, so this is available for publication on departmental websites from end of September 2011. In a letter to Cabinet colleagues, the Prime Minister said: “If our transparency focus over the past 12 months has been to open up core central government data in areas such as spending, our priority over the next year will be to release new data on the performance of public services.”

Windsor and Maidenhead residents vote for favourite neighbourhood scheme The Royal Borough of Windsor and Maidenhead has started its first ever monthly ‘vote for your favourite neighbourhood scheme’ – with winning schemes receiving up to £2,000 of council funding. 17 bids for funding have come in from charities and organisations across the borough for schemes as diverse as church steeple repairs in Windsor, children’s holiday activities, Maidenhead’s Art on the Street, and play equipment for children who have suffered domestic violence.

Shapps commits to tackling rough sleeping Housing Minister Grant Shapps has announced the government’s ambition to put an end to rough sleeping by pledging to work with councils and the voluntary sector to ensure that nobody spends a second night sleeping rough on Britain’s streets. Shapps announced a new £20 million Homelessness Transition Fund for the voluntary sector to help deliver the pledge. The scheme ‘No Second Night Out’ identifies new rough sleepers and helps them off the streets immediately so that they do not fall TO READ MORE PLEASE VISIT... into a dangerous rough www.governmentbusiness.co.uk/n/009 sleeping lifestyle.

GOVERNMENT BUSINESS MAGAZINE Volume | 18.8

ENERGY

Swindon switches off streetlights in trial Some streetlights in Swindon will be switched off at night to save energy and money for a 12-month trial period. Cllr Peter Greenhalgh, cabinet member for Transformation, Strategic Planning, Sustainability and Transport said: “Swindon is not going to be plunged into darkness – most roads will be unaffected. On those that are, we’ve been very careful to make sure the roads where the lights are being switched off don’t have footpaths or cycleways and carry motorised traffic only. None are estate roads. “It is a trial, so if we find we need to put some lights back on we can do so easily. We’re just taking the fuses out – we’re not disconnecting or removing the columns at this stage.” The move is part of the council’s plans to reduce its costs

and was agreed as part of its budget proposals in February. The scheme has the potential to save more than £20,000 a year from the council’s annual streetlighting electricity bill of £600,000, and reduce the council’s carbon emissions. On the stretches where lights will be turned off, junctions and roundabouts will continue to be lit. The lights involved in the trial represent 2 per cent of the council’s 26,000 lighting columns.

ALTERNATIVE ENERGY

Council tenants set to save on electricity bills Nearly 1,200 council house tenants are set to see their electricity bills cut by up to £190 a year as part of a new solar panel scheme being led by Harlow Council. In addition it will save 953 tonnes of carbon emissions a year. The installation and maintenance costs for every panel will be met by Kier Harlow, with no cost to tenants over the 25-year life of the programme. The council will also be paid “roof rent” by

Kier Harlow in either a lump sum or phased payments. Councillor Clive Souter, portfolio holder for Housing, said: “This is a very progressive deal for Harlow. It means residents get cheaper bills while we make big cuts in our carbon footprint. And the important thing is that it has no cost to our tenants. It takes just one day to install panels that will deliver cheap electricity for a quarter of a century.”

News

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TRANSPORT

Welsh Government announces £6 million boost to developing sustainable transport across the country Wales’ Transport Minister, Carl Sargeant, has allocated £6 million for sustainable travel centres. The minister said: “This funding will go towards enabling local authorities to promote sustainable travel through a combination of initiatives including developing travel plans for the main employers in the area, providing more support for bus services and a vigorous promotion of cycling and walking.” Following the success of the first sustainable travel centre in Cardiff – with its free cycle hire, improved public transport and new walking and cycling routes – a further four centres have been developed across Wales in Mon a Menai, Aberystwyth, Haverfordwest and Carmarthen. The sustainable travel centres deliver a range of measures that encourage people to consider using alternatives to the car, such as walking, cycling and public transport. The £6 million funding for 2011/12 will be allocated as follows: • Cardiff £1.7m • Mon a Menai £1m • Haverfordwest £0.5m • Carmarthen £0.5m • Aberystwyth £1m

FUEL EFFICIENCY Hampshire launches insulation scheme ‘Insulate Hampshire’ is the new area based insulation scheme aiming to save residents money on their energy bills and keep homes warm and comfortable. The scheme, backed by Hampshire’s county, district, borough and city councils as part of the Hampshire Senate, is open to everyone and will help protect people against the cold, cut household fuel bills and reduce carbon dioxide emissions as well as create local employment opportunities. With loft insulation at £99 and cavity wall insulation at £75 for the first 5,000 suitable homes to sign up to the scheme and £99 thereafter, the scheme is expected to improve 20,000 Hampshire households, enabling residents to cut their household bills by £300 a year, saving 1.5 tonnes of CO2. • Personalised Travel Planning interventions £1.3m Carl Sargeant said: “By providing the individual with a realistic alternative option to the car and changing people’s attitude towards transport we can achieve our aim of developing a truly sustainable transport system in Wales. “Sustainable Travel Centres play a vital role in showcasing an alternative, sustainable and joined up transport option through a mixture of infrastructure and service improvements that will in turn reduce

congestion in our town and cities.” £1.3m of the fund will go towards promoting the well established Personalised Travel Planning (PTP). The PTP seeks to overcome the habitual use of the car by encouraging the public to make more journeys on foot, bike, bus, train or in shared cars. Information will go out to homes so people can learn about the alternatives to driving that are available in their neighbourhoods. The PTP will initially be trialled in Cardiff with a survey of residents’ travel habits.

HOUSING Mayor secures £4bn affordable homes programme to provide housing for 250,000 Londoners by 2015 The Mayor of London, Boris Johnson, has secured a four-year affordable homes programme worth over £4bn for London. This includes a substantial £1.7bn affordable housing settlement that will unlock a further £2.5bn of private investment and will complete 53,000 affordable homes in the capital by 2015. The programme will provide homes for around 250,000 Londoners and will provide a range of rents. The government’s new Affordable

Rent programme now allows registered housing providers to charge up to 80 per cent of market rent, but the Mayor has secured an agreement that rents in London will only be charged at an average of 65 per cent of market rent, and will not exceed new benefit caps. The 2011-15 programme will deliver a significant proportion of familysized affordable housing and a wide range of locally supported housing and regeneration priorities.

Johnson said: “In these tough economic times, this is a really good deal. I am pleased that the hard work of the GLA, the boroughs and the providers has paid off and we have agreed a programme which will deliver high quality, affordable housing for around a quarter of a million Londoners. This new programme will provide a major boost to London’s construction sector which is so important to the capital and the UK’s economy, securing thousands of jobs and new training opportunities.”

NEWS IN BRIEF Government plans to scrap squatters’ rights to end ‘misery, expense and incredible hassle’ Justice Minister Crispin Blunt has said it was time to end the “misery, expense and incredible hassle” caused when squatters take over a property. Under the proposals, the most persistent offenders could be jailed and squatters’ rights – which prevent legitimate occupiers of commercial property from using force to re-enter occupied buildings – could be abolished. TO READ MORE PLEASE VISIT...

www.governmentbusiness.co.uk/n/010

Birmingham City Council’s carbon reduction targets met

Bra recycling banks in Bournemouth support charity

Birmingham’s efforts to become a greener city have been confirmed as successful following the publication of carbon reduction figures for 2010/11. A new report has revealed a cut of 155,059 tonnes of CO2 – exceeding the target of 130,000 tonnes. The figures are based on data submitted to the Birmingham Environmental Partnership by 33 organisations from across the public, private and voluntary sectors.

Bournemouth residents can now recycle their unwanted bras thanks to new collection banks in the area. The bright pink Bra Banks have been installed at a number of Surestart Children’s Centres across the borough including Townsend, Pokesdown, Stokewood and Queen’s Park. All items collected will be recycled and proceeds used to support Breast Cancer Campaign.

TO READ MORE PLEASE VISIT...

www.governmentbusiness.co.uk/n/011

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PAYROLL

ENCOURAGING A FAIR AND FLEXIBLE PLACE OF WORK Diana Bruce, senior policy liaison officer for the Chartered Institute of Payroll Professionals, looks at flexible working, changes to the Working Time Regulations, and equal pay

In the last update from the Chartered Institute of Payroll Professionals (CIPP) we covered the proposal to introduce a system of flexible parental leave in 2015. This month we look at the other proposals within the four part consultation on Modern Workplaces, namely: • a right for all employees to request flexible working • changes to the Working Time Regulations affecting the interaction of annual leave with sick leave and family-friendly leave • measures to encourage equal pay for equal work between men and women. FLEXIBLE WORKING The right to request flexible working gives employees the statutory right to request a change to their contract, usually for a more flexible working arrangement. This places an obligation on employers to consider requests seriously. The right currently applies to parents of children under 17, of disabled children under 18 and to certain carers. This part of the consultation sets out the government’s proposals for extending the right to request flexible working to all employees, which will help them to balance their work, family and wider responsibilities, and also help employers to retain experienced and skilled staff.

There are several types of flexible working already used by many companies across the UK and the list below is by no means exhaustive. Flexi-time is where employees work a standard core time but can vary their start, finish and break times each day within agreed limits. Compressed hours mean employees work their total number of contracted weekly hours in fewer than the usual number of working days each week by working longer individual days. Home working is a very popular type as costs are reduced for the employee as no travel is required. Shift work takes place in for example in 24-hour airports where there are shops that don’t close. A number of set hours may be annualised rather than per week. Term-time is a necessary type of flexible working as school employees’ work will have to follow school term patterns. These employees work as normal during termtime and then during school holidays they do not go to work but are still employed. CODE OF PRACTICE The proposals include replacing the existing statutory process with a duty to consider

requests “reasonably” alongside a non statutory new Code of Practice. The Code would not be legally enforceable but would act as a good practice guide on the benefits of flexible working. Regardless of the reasons for which the employee has made the request, there are no plans to change the eight existing business reasons under which an employer may refuse a request: • the burden of additional costs • detrimental effect on ability to meet customer demand • inability to recruit additional staff • inability to reorganise work among existing staff • detrimental impact on quality • detrimental impact on performance • insufficiency of work during the periods the employee proposes to work • planned structural changes.

Money Matters

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RISK OF DISCRIMINATION Within the consultation it states that the government does recognise that some employees may have a greater need for flexible working due to their personal circumstances. However, if they were to officially prioritise certain groups it would only reinforce the idea that flexible working is primarily for parents and carers when their aim is to promote a society where flexible working is a realistic aim for all employees. As a result they are proposing instead to allow, but not require, employers to take account of the employees’ personal circumstances. Employers would still have to show business reasons for requests that could not be accommodated, but this does leave the employer open to the risk of being accused of discrimination if they are not seen to be being absolutely fair in their consideration of requests. ELIGIBILITY Employees must currently have been employed for 26 consecutive weeks to be eligible to the right to request flexible working. There have been calls to remove this qualifying period on the basis that it fails to support people who may benefit from flexibility to help their entry into the labour market. Research suggests that most jobs are not advertised as being flexible and that many employers do not actually consider flexible working when advertising a job. The government recognises that employers need to have confidence in the conditions of appointment for a new employee so their plan is to not remove the qualifying period but instead work with employers to encourage them to consider flexible working before appointing staff and to discuss flexibility at the interview stage. LIMITATIONS The existing rules limit employees to making only one request for flexible working in any 12-month period. The consultation asks for views on whether changing this limit E

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PAYROLL

The right to request flexible working gives employees the statutory right to request a change to their contract, usually for a more flexible working arrangement. This places an obligation on employers to consider requests seriously. E would help to support certain employees who perhaps only have a temporary need to change their working arrangements. One proposal is to amend the rules so that employees could make an additional request within the 12-month period if they state in their original request that they expect it only to be temporary. In the March budget it was announced that there would be a moratorium to exempt start-ups and microbusinesses (less than 10 staff) from new regulation for three years from April 2011. The move means the government will not impose new regulation on small businesses, however, the Financial Services Authority will continue to able to apply regulation as it sees fit. In line with the moratorium the Modern Workplaces consultation also asks whether the extension to the right to request flexible working should apply to those employees working in a microbusiness or start-up for the three year period. WORKING TIME REGULATIONS There have been a number of judgments in the Court of Justice of the EU (CJEU) relating to the interaction of annual leave with sick leave, maternity leave and parental leave in the context of the European Working Time Directive (WTD). Stringer v HMRC and Pereda v Madrid Movilidad SA were two of the key cases where the rulings contravened the UK’s Working Time Regulations (WTR). We have known for some time that the WTR

needed to be amended in order to ensure full compliance with these judgements. The CJEU established the principle that employees who have not had the opportunity to take their annual leave because of sickness absence, maternity or parental leave in the current leave year, must be able to carry it forward into the following leave year. The proposed changes are in part consistent with the overall approach on parental leave as they will ensure that parents do not lose out on annual leave entitlement as a result of taking family-related leave. So where someone has been on maternity or paternity leave they will be able to carry over the full 5.6 weeks of annual leave to the next year. Where an employee has been on sick leave, it is proposed to allow employers to limit the ability to carry over annual leave to the 4 weeks of leave required under the WTD, so excluding the additional 1.6 weeks required by the WTR and any further contractual leave. The proposals will also mean that employers can, if they wish, insist that leave untaken due to sickness absence must be taken in the current leave year (where possible) rather than being carried forward. There will also be provision to allow employers to defer that leave until the following year, when this can be justified by the needs of the business. Views are also being sought on further options for increasing the flexibility for employers around the operation of statutory annual leave in a proposal to allow them to “buy out” the additional 1.6 weeks or to

require employees to defer that leave until the first six months of the following leave year. These changes are a very positive move as they will provide clarity for employers and will tie in nicely with one of the government’s objectives in its overall review of the tribunal system to reduce the number of cases going through the courts. The intention is to introduce secondary legislation to amend the WTR with implementation likely to be in 2012.

Money Matters

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EQUAL PAY Despite the legal framework around equal pay being in force since 1975, there is still a considerable gender pay gap and continuing evidence of non-compliance with the law. The gender pay gap has multiple and complex causes, and the government is committed to working with business to address these, in particular through improving flexibility at work, encouraging greater transparency and ensuring effective enforcement of equal pay law. As part of this approach, this piece of the consultation seeks views on a legislative proposal which aims to ensure that employers who have breached the law take appropriate action to rectify the problem. The proposal will require employment tribunals that have found an employer to have discriminated in contractual or non-contractual pay matters to make that employer conduct a pay audit, unless the tribunal is satisfied it would not be productive to do so. By focusing on employers who have been found to have failed to comply with the law, this proposal will not add burdens for good employers who have taken steps to ensure they do not discriminate against women in relation to pay. L FOR MORE INFORMATION info@cipp.org.uk www.cipp.org.uk

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• Recruitment agency • Conferences and seminars • Professional Qualifications and unit awards • Bookshop • A network of local branches

• Consultancy • Training • Credit Management Helpline • Online services through icmOS • Credit Management magazine and monthly e-mail briefings • Member website forums • Quality in Credit Management accreditation • Member benefits and discounts • Social networking community FOR MORE INFORMATION Tel: 01780 722900 Fax: 01780 721700 events@icm.org.uk www.icm.org.uk

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THE POWER OF CONSULTATION In a time of local authority budget cuts, it is essential that spending decisions meet the priorities of local people. Research is one way of ensuring that spending priorities can be properly targeted in a context where people’s views are fully understood Local government is entering a new era. Authorities now have the scope to make more decisions at a local level, and this shift to a bottom-up approach to policy development comes in a time of austerity. Budgets need to be cut across the board but, for the first time, local communities are to be involved on an unprecedented level. This creates both opportunities and challenges for local authorities, and places greater emphasis on empowering communities to engage in decision-making

processes. But how best to go about this? As a tool in policy development and service delivery, market research can offer very tangible benefits. In a time of cuts to local authority budgets, it is essential that spending decisions meet the priorities of local people; research is one way of ensuring that spend can be properly targeted in a context where people’s views are fully understood. Neil Wholey is head of customer insight and research at Westminster City Council, a local authority which caters for 250,000 residents

TYPES OF RESEARCH Matt Dobbin, research director at Discovery, a market research agency with offices in London and Norfolk, says that such research has two key forms: “Although there are many different types of research, it can be segmented by the sort of information it gives you. If you need numbers – for example, an understanding of the percentage of people who think a particular thing or have used a particular service – that’s quantitative research. Conversely, if raw statistics aren’t so important but you need to have a particular understanding – not only what people do but why, not just what people want but why – you need qualitative research, which is my particular area of expertise. “Research is not just about the different types of research methodologies, it is a skill. You have to ensure that the solution you give to a research brief from your client will get the results they need. It shouldn’t just be feedback and opinion, but something meaningful which is applicable to the task in hand.” For the benefits to be fully realised, research must therefore be rigorous, objective and ethical. The regulatory body for market, social and opinion research in the UK, the Market Research Society (MRS), can offer guidance and support to those looking to use research in local authorities. All its members and company partners abide by its code of conduct, which is regularly updated. “Getting quality insights from research comes from well-designed strategies which are beyond reproach, reliable and robust,” says Vanella Jackson, chair of MRS. “Properly conducted research has huge amounts to offer local authorities, for example, as it seeks to establish where cuts should be made through a more community-based approach to decision-making. Research that follows our code and guidelines can reveal clear solutions that represent local opinion.”

Written by the Market Research Society

and a further million people who commute into the council area in central London. His team’s job is to provide insight to help the council run its services effectively, efficiently, in a targeted manner and to the benefit of local residents and businesses. He said: “We ensure that we deliver research which allows the council to take decisions on the basis of robust evidence – not just a hunch about how we think things are or what people feel, but the actuality. That leads to more informed decision making and is critical to the smooth running of the council and its services.”

Market Research

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PEOPLE CONSULTATION Neil Wholey, an MRS member, explains how research can have this effect. Like all councils, Westminster engages in consultation programmes across a range of issues with residents, businesses and other stakeholders. Often, the council will present proposals on a particular initiative and seek the views of relevant people in response to this. However, E

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COMMUNICATING WITH CITIZENS local government already provides, and then genuine amazement and positive thinking about what councils do and, for some, a view that NCC is doing too much. This encouraged respondents to consider what should be funded and how; people were keen to envisage services being delivered in a different way. “NCC is now actively consulting with the business community, voluntary sector, different tiers of local government and NHS partners to look at what services they could deliver in place of NCC, testing the findings from our stage of consultation. The work has had a huge impact on NCC’s spending priorities and how it engages the public in spending decisions.”

E the role that market research can play is very different:“Consultation is an extremely useful tool to understand people’s views on a particular issue in response to what the council is proposing. However, it can be somewhat passive. The people in our borough typically lead busy lives and cannot always make the time to take part. Here is where research comes to the fore. It provides additional information which helps us ensure we have the full evidence we need to make a decision representative of everybody, not just those that have responded to a consultation process.” Matt Dobbin, research director at Discovery, a MRS Company Partner, agrees: “To get the best results, respondents really need to understand the full context of the topic you’re researching, otherwise you won’t get the best insight. That can be frustrating not just for the researcher and their client, but for the interviewees as well. For public bodies that need to understand what their customers, partners or stakeholders really think, research needs to engage. You need to have a two-way dialogue, rather than just fire a series of questions at people.” For those looking to use research, the MRS produces The Research Buyer’s Guide – www.theresearchbuyersguide.com – which holds information on MRSaccredited research suppliers, including their areas of specialism. Further information can be found at www.rbg.org.uk. “Commissioning research from an accredited supplier who will adhere to the MRS code of conduct ensures you receive advice on what research will be suitable for your purposes, and gives you a professional practitioner who will abide by not only the sector’s ethical framework detailed in the MRS Code but also relevant legislation such as data protection,” concludes Vanella Jackson, MRS chair. “As our case studies show, properly conducted research offers real ROI, aiding

decision-making in a way that puts the localism agenda into practice.” CASE STUDY: NORFOLK COUNTY COUNCIL Norfolk County Council (NCC) had an urgent need to reduce costs. To understand how best to proceed, it needed an honest and open discussion with residents about the tough choices ahead. In 2010, NCC appointed market research consultancy Discovery, an MRS Company Partner, to develop a unique research approach to allow citizens in Norfolk to give their responses to a complex set of questions about service provision and budget reduction; the aim was to consult with them on how the council’s budget should be spent but also take this a step further and seek views on the kind of organisation NCC should be by 2013. The purpose was to get beyond gut reactions and allow people to take ownership of the financial dilemmas affecting not just the council but their communities. “We developed a research approach that would effectively turn residents into councillors,” says Matt Dobbin of Discovery. “The first phase focused on education so that respondents were fully aware of what NCC does and how services benefit people in the community. They were then invited to consider options for how services should be realistically delivered in the future. “We held a series of detailed group discussions across Norfolk to get respondents to think as citizens rather than council tax payers. We used creative analogies to broaden out the discussion and encourage people to think around the subject; and developed a series of visual aids to provide further stimulus material they could respond to. “By educating people first and then exploring viewpoints, the research showed an initial lack of awareness about what

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CASE STUDY: THE ‘TRIBOROUGH’ PROPOSALS The recent ‘Tri-borough’ proposals in London show an example of meaningful research in action. The initiative involves Westminster, Hammersmith & Fulham and Kensington & Chelsea councils coming together to share some services across the three bodies to deliver cost and efficiency savings. Officers were briefed to investigate the practicalities of delivering shared services and the detail of how the proposals might evolve. “We developed a telephone survey to proactively ask people their views on the proposals, covering issues such as where there would be a good cultural fit between the three authorities and the areas where shared services might best work,” says Neil Wholey, an MRS member and head of customer insight and research at Westminster City Council. “We found that this yielded more comprehensive results than relying on a standard consultation process, where only a small number of people might reply and those that do may not be representative of our total population. “The approach had an added benefit too. Local people expect Westminster City Council to be at the heart of the debate on service delivery and engage them with new ideas. By conducting this research, we showed them we were doing that. “The research approach for the Tri-borough initiative wouldn’t be appropriate to every case though. We are always conscious that we should only use research when it is needed; there is no point investing time and money if you already have the data you need or in situations where standard stakeholder consultation can provide the answers. At all times we ask ourselves whether we have the intelligence we need to make an informed decision on a particular issue – if we do, that’s great, but if we don’t, that’s where market and social research steps in. “The end game for us with research is to ensure policy development is based on fact, that initiatives are targeted to the right people and there is minimal wastage, and that in this era of localism, people get involved in a debate about our services without it costing us the earth.” L

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LONDON

THE CHANGING FACE OF LONDON

From grand old spaces to brand new places, and venues to cater for the most intimate meeting to the largest of congresses, the capital is the perfect location for your next business event London is a city of dichotomies. It is at once historical and contemporary, providing an ancient royal heritage alongside a rich cultural diversity reflective of the modern world. It is the business centre of Europe and at the same time remains the greenest big city on Earth. It is a city of strong British traditions, yet is quirky, fun and constantly surprising. For an event organiser looking to bring an event or corporate activity to the capital, there are endless options to choose from. With spaces to cater for the most intimate meeting to the largest of congresses, suitable for budgets large and small, London – old and new – is sure to hold the key to your event’s success. The London events landscape is constantly evolving with new venues opening up each month. But it’s not only the brand new spaces that are adding new dimensions to London’s offering – in 2011 we have seen a raft of traditional London buildings that have been given a new lease of life. The revered Society of Antiquaries is now open for external events, providing six historic venues in the heart of London opposite the world-famous Fortnum & Mason store on Piccadilly. The Society’s library is the leading archaeological library in the UK, and the hallowed book-lined rooms range in size from small meeting spaces to the grand interiors of the Entrance Hall and Council Room, which jointly can accommodate up to 100 delegates. The Marriott St Pancras is a Victorian masterpiece finally unveiled earlier this year after years of renovation work. A gothic treasure located next to the Eurostar terminal at St Pancras International, the

5-star hotel harks back to the golden age of rail travel. The grand staircase is as dazzling as the day Queen Victoria opened the hotel in 1873, and provides a stunning entrance to a number of event spaces of varying capacities. Internationally acclaimed chef Marcus Wareing’s team will run the elegant British brassiere and bar, The Gilbert Scott, named in honour of the building’s original architect – and the venue’s art deco interior is perfect for infusing some old-world glamour into your event. ALONG THE RIVER Heading further south, the quirky OXO Tower has long been a famous landmark along the River Thames. The design of the building was a cheeky solution for designers to sidestep laws that banned advertising along the river. This year the iconic Tower’s recently relaunched bar, brasserie and restaurant, all run by London institution Harvey Nichols, will be celebrating its 15th anniversary in September. Take your group to celebrate and soak up the magical views of the London skyline. Also situated along the Thames, French fine dining restaurant Le Pont De La Tour is pushing out the boat with a brand new wine tasting experience. The charm of the venue’s semi private wine cellar or Salon Privé sets the scene perfectly for a corporate wine tasting experience. Host Nicolas Clerc, winner of Best Wine List and Sommelier of the year at the Tatler Restaurant Awards 2010, will guide guests through a tasting which can be bespoken to specific requirements and expert level. Kensington Palace is also experiencing a

revamp, set to be revealed in 2012. The facelift will reconnect the palace with the surrounding park through new public gardens, lawns and avenues and a maze-like path inspired by the ‘wilderness walks’ of the 18th century. Making the venue more accessible to the public, the new entrance will restore the lost views of the palace to its previous grandeur. A fantastic attraction to incentivise your trip, or an events destination in itself, the palace will be celebrating its reopening with a series of exciting exhibitions inspired by its rich past and unique collections. The Cutty Sark is another famous landmark set to be restored to its previous glory in 2012. The last and most famous tea-clipper, located at the heart of the UNESCO World Heritage Site of Maritime Greenwich, has been closed following a fire in 2007. Its much anticipated reopening will offer visitors to once again step aboard the historical vessel. From grand old spaces we now move on to brand new places. W Hotel in Leicester Square burst onto the scene earlier this year and has fast become a hot spot for high-profile celebrity bashes. The Spice Market, a Southeast Asian restaurant located on the hotel’s ground floor provides a unique blend of the ethnic old world feel of the New York Spice Market and the contemporary architecture of the new W building. It is the perfect spot for an evening meal after a trip to the theatre. They say it’s all in a name and indeed, One New Change is adding a fresh retail landscape to the City of London. Offering 60 retail stores, several restaurants, including Jamie Oliver’s Barbecoa, and a public roof terrace with stunning views of nearby St Paul’s Cathedral, it’s perfectly placed for business visitors to the city seeking refuse from the hustle and bustle. An exciting addition to the destination in 2011 will be Bread Street Kitchen, a lively new restaurant and bar from the team at Gordon Ramsay Holdings. The warehouse-style venue will offer a relaxed dining experience that draws inspiration from the East London aesthetic that surrounds it. Another haven for shopaholics, Westfield Stratford City, set to open later this year, will trump Westfield London in Shepherd’s Bush as Europe’s largest urban shopping centre. At 1.9 million square feet, the centre will transform E

Volume 18.8 | GOVERNMENT BUSINESS MAGAZINE

A Perfect Choice for any Occasion Hamlets Hotel & Restaurant Located within the Heart of Kent, Hamlets Hotel & Restaurant offers the contrast of an inn-style hotel setting with contemporary amenities. With easy access to the county town of Maidstone, Royal Tunbridge Wells, Eurostar & Ferry links and the Kent County Showground. Hamlets Hotel & Restaurant is ideally situated and easily accessible from major motorway links, rail and air connections. Hamlets can cater for 2-200 delegates with facilities for a variety of occassions: • Meetings • Conferences • Training Days • Launch Events • Private Dining • Seminars We pride ourselves on offering a complete tailor-made service to meet any budget Special contracted rates available.

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Situated on Whitehall within the heart of London, Sixty One Whitehall is the ideal location to hold an event. A Victorian grade II listed building offering the flexibilty to hold a wide range of events from intimate dinners to large conferences in beautiful surroundings.

For more information about holding your event at Sixty One Whitehall, please contact: Sophie Whitman Venue Manager T: +44 (0) 20 7747 2643 E: sophiew@sixtyonewhitehall.co.uk

More than just a dance theatre Contemporary and stylish conference and meeting spaces in London’s trendy Islington Minutes from Kings Cross St Pancras and the City First class service from a dedicated events manager n Fresh & seasonal catering n High spec AV equipment n Plenty of natural daylight n Day delegate rates from £55 per person n n

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LONDON E London’s retail offering. Home to a host of high street favourites, including John Lewis, Marks & Spencer, Waitrose and an all-digital state of the art Vue cinema, the beautifully designed centre will feature an outdoor promenade with a range of food and drink offerings as well as three brand new hotels. An exciting new addition to London’s cultural scene in 2012, The Serpentine Sackler Gallery, designed by Zaha Hadid and located in Kensington Gardens, will be free of charge and dedicated to discovering the best emerging international talents from the worlds of art and beyond. ON YOUR MARKS, GET SET, FOR 2012 As we rapidly approach 2012, we look forward to even more new openings that will further change the face of London’s events landscape. The London skyline is set to be transformed with the addition of a brand new, dynamic architectural landmark, The Shard. Once complete, The Shard will be the tallest building in Western Europe, providing a vertical city of high quality offices, top restaurants and a 5-star Shangri La hotel. The building will be topped by London’s tallest observation tower with breathtaking 360 degree views of the city. Set to open in 2013, the luxury hotel will offer 195 rooms as well as a number of meetings and function facilities for event organisers in a prime location at London Bridge. Developments in East London in time for the Olympic and Paralympic Games are transforming the area of Stratford around the Olympic Park. Prior to Games time, event planners can get into the spirit and book a venue overlooking the Olympic Park, or incentivise their guests with blue badge tours of the area. The London 2012 Olympic and Paralympic Games represent an amazing opportunity for businesses and groups to use the Olympics as a key motivational tool or theme for business events and meetings. The exciting programme of cultural and sporting events taking place around Games time not only provides fantastic and free downtime activities for attendees, but allows event

planners to use the games as a backdrop to incentivise delegates with the opportunity to be at the heart of a global celebration. There are also a number of logistical benefits that event planners can take advantage of, for example, timing an event to make the most of great value offerings opening up between the Olympic and Paralympic Games, while still making the most of the spirit felt around the capital. Post-games, organisers can make use of the brand new Olympic venues by booking their next conference in the Velodrome or the Olympic Stadium. In addition, the legacy of 2012 will leave a raft of new sporting spaces, a business hub and brand new visitor attractions including the revived canals and waterways of the River Lea and one of the largest urban parks created in Europe for more than 150 years. The Royal Wedding showed the world that London knows how to host a celebration, and in 2012 we will once again be pulling out our bunting for the Queen’s Diamond Jubilee. The major celebrations of The Queen’s 60 year reign will be taking place 3 June, when Her Majesty will travel in a Royal Barge at the head of the flotilla comprising 1,000 boats assembled from across the UK, the Commonwealth and around the world. The city-wide celebration will be a sight to see and is the perfect incentive to plan an event in London. If you are considering bringing an event or corporate activity to London then start your research by speaking to the official convention bureau London & Partners. London & Partners (previously known as Visit London) has a dedicated team in place to assist any business bringing their events to London – and the best thing, it’s totally free and impartial. The London & Partners convention bureau can help you navigate through thousands of venues, hotels and activity options to find the best option for you and your event. They will advise you on everything that’s possible in the capital. L

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Watermans – a creative place in West London Watermans in Brentford is the leading Arts Centre in West London. It is a highly networked organisation that has been providing cultural opportunities for over 25 years. In recent years it has developed extensive experience of delivering impact and social outcomes to a wide range of disadvantaged communities, including ‘NEET’ groups and young people from deprived areas, people with learning disabilities and mental health issues and minority communities. We also work with many schools and colleges. With its focus on participation and exchange, Watermans has become a major

Today, developments in the arts stress the value of participation. When young people ‘customise’ their clothes in a way that the fashion industry later copies or ‘homemade’ films become a YouTube hit, we can see these processes at work very clearly.

force in the cultural life of West London by developing a balanced programme of activities that reinforce each other and encourage interaction between different audiences and different cultural forms.

FOR MORE INFORMATION To discuss how arts and culture and Watermans could contribute to your objectives please contact Jan Lennox on 020 82321015 or e-mail jan@watermans.org.uk www.watermans.org.uk

Volume 18.8 | GOVERNMENT BUSINESS MAGAZINE

22 flexible f u n c t i o n s u i t e s 60 syndicate r o o m s 2 hotels with 2 8 1 b e d r o o m s 4 restaurant s a n d b a r s w i t h 2 b y M a r c o P i e r r e W h i t e New, state-o f - t h e - a r t m u s i c v e n u e , U n d e r t h e B r i d g e A luxury hea l t h c l u b a n d s p a On site car p a r k i n g f o r 1 8 0 c a r s

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EVENT PREVIEW

SQUARE BY NAME, NOT BY NATURE It’s all go at Old Billingsgate this September, when the seventh annual Square Meal Venues & Events Show returns to the capital with plenty of exciting new features for corporate event planners As anyone who’s anyone in the event industry knows, this year’s most important dates are 21 and 22 September, when the annual Square Meal Venues & Events show returns to Old Billingsgate, in the heart of the City of London. Now in its seventh year, the acclaimed exhibition brings together all that’s best in the world of events and hospitality. Over 250 exhibitors will be present, from hotels and restaurants through to caterers, technology suppliers and team building specialists. AN EVENT WITH A DIFFERENCE What sets Venues & Events apart from most trade shows, though, is the ease factor. Addison Lee will be laying on hundreds of complimentary cars to pick visitors up from

any central London address and the exhibition is compact and simple to navigate. What’s more, at Venues & Events, there is such a thing as a free lunch (or a free breakfast, for that matter). Pre-register, and you can order award-winning grub from Office Dinner. On the menu for breakfast are Bellinis and juices,

pastries, fruits, granola and yoghurt; lunchtime will see healthy fast food – a selection of gourmet salads to eat in the Complimentary Cafe or take outside to enjoy on the openair Thameside Terrace. Touches like this help explain why last year’s visitor numbers were up by over seven per cent on 2009. The ever-popular Bite-Size Seminars will run throughout the show. Subject matters in 2010 ranged from Best New Restaurants and Food and Drink Trends through to Tapping Into 2012, with a talk by Paralympic legend Dame Tanni Grey-Thompson. Undoubtedly the hot ticket, however, was the creative workshop led by Sam Bompas, one half of jelly alchemists Bompas & Parr. Expect more big names this year.

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WHAT’S NEW THIS YEAR A new feature for 2011 will be the Technology Zone, in the Vaults, created in partnership E

Now in its seventh year, the acclaimed exhibition brings together all that’s best in the world of events and hospitality. Over 250 exhibitors will be present, from restaurants through to technology suppliers and team building specialists.

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EVENT PREVIEW

It’s one of the most hotly contested awards in event catering – the Square Meal Canapé Cup. Each summer, the best and bravest chefs in the industry lock themselves away in their kitchens and, like medieval alchemists attempting to turn base metals into gold, toil away creating party food that’s almost too good for mortal fingers. E with the highly respected Events Technology Index. The Vaults are the first space visitors enter upon arrival, and the innovations and applications being shown off here will set the tone for the entire show. Another innovation this year will be ‘Pods’ – hi-tech presentation booths that wouldn’t look out of place on a Buck Rogers set. Exhibitors will be able to quickly talk you through their products using interactive screens. Outside, the Thameside Terrace is having a major revamp. We can’t reveal the details at this stage, but expect something special. SQUARE MEAL CANAPÉ CUP The (oven) gloves will come off once again at the V&E show for this

year’s Square Meal Canapé Cup. It’s one of the most hotly contested awards in event catering – the Square Meal Canapé Cup. Each summer, the best and bravest chefs in the industry lock themselves away in their kitchens and, like medieval alchemists attempting to turn base metals into gold, toil away creating party food that’s almost too good for mortal fingers. At last year’s exhibition, 350 VIP judges munched their way through 4,000 canapés before crowning Cinnamon Kitchen champion for its delicious Spice Roasted Venison (the second year in a row the City venue has lifted the trophy). Oyster and seafood specialist Green’s took second with A Match Made in Heaven (a combination of

smoked salmon and caviar) and Boulevard Catering for Troxy took third with Tzar’s Sushi (vodka-marinated seabass). Party Ingredients’ Foi Gras Welsh Cakes and JW Steakhouse’s Mini Whoopie Pie & Bailey’s Milkshake were both highly commended. The line-up for this year’s Cup has yet to be announced but already several of the biggest names in event catering are considering throwing their chef’s hats into the ring. Will Cinnamon Kitchen go for the hat-trick or step aside and let another outfit claim the glory? At this stage, our lips are sealed. For a chance to be on the 2011 Canapé Cup judging panel, register for the show now at www.venuesandevents.co.uk FAMOUS FACES London Speaker Bureau chose to host its annual autumn party at last year’s show, in a marquee erected on Old Billingsgate’s Thameside terrace by Ten By Fifteen. Pat Cash, Roger Black, Sir Ranulph Fiennes, Baroness Tanni Grey-Thompson, Will Greenwood and Nicholas Witchell were among the big names present, and circulating around the exhibition beforehand. L FOR MORE INFORMATION Register for the show now at www.venuesandevents.co.uk

Chelsea Football Club – premier event facilities

Church House – flexible conference spaces

Discover the most versatile, sophisticated and well equipped venue in London – Chelsea Football Club. Combining hotel bedrooms, adaptable meeting spaces and facilities, a choice of restaurants and an exclusive health club and spa with Premier League football, Stamford Bridge truly is London’s most complete venue. Chelsea presents a host of superior event facilities. 21 function rooms and 60 syndicate rooms offer the perfect space for any event, be it for work or play, for 2 to 1,500 guests. Two onsite Millennium & Copthorne hotels provide 281 bedrooms, including junior and superior suites, with all the modern amenities to ensure you will feel relaxed and at home at all times. Stamford Bridge is also proud to boast two onsite restaurants by three Michelin star awarded Marco Pierre

For Church House Conference Centre it has been anything but business as normal for the last two years, as cuts to the public sector hit all of us who have historically provided services to this sector. At the conference centre we have had to learn to be flexible and adapt to the requirements of our clients, this has meant relooking at each event we do, but without compromising the quality, it has meant providing meeting space at affordable rates and most all it has meant assuring that we continue deliver the quality of service that drives repeat business back to Church House. The 19 unique meeting rooms at Church House have always

White. The glamorous restaurant Marco fuses culinary delights from both sides of the Channel, or for a slightly more relaxed affair, the family-friendly Frankie’s Sports Bar & Grill serves up fine Italian fare. Our newest addition, London’s premier luxury music venue, Under the Bridge, has not only played host to a number of music greats including Jamie Cullum, Ellie Goulding and Dire Straits but also makes a great venue for private hire.

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been a popular choice for the various government departments and businesses situated around us in Westminster, but with budgets being tight we have had to develop new menu choices and room options that enable us to provide cost effective solutions to these clients. So although it may not be business as normal at Church House Conference Centre we believe it is full steam ahead for business, just in a slightly different and more flexible way than in the past. FOR MORE INFORMATION Tel: 020 73901590 sales@churchhouseconf.co.uk www.chuchhouseconf.co.uk

FOR MORE INFORMATION Tel: 0871 2239939

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DEVON

AN INSPIRING DESTINATION With a great choice of venues, coupled with history, culture and scenery, it is evident why Devon has become such a popular choice for conferences. Read on and be inspired With inspiring venues that are easily reached yet feel miles away from it all, Devon is an unobvious yet appealing choice for residential and one day conferences alike. As expansions and new developments continue to appear in the county, the choice of venues will soon be better than ever, providing great value for money and all the mod cons amidst naturally inspiring surroundings. AN ENVIRONMENT THAT AIDS LEARNING Devon is known for its green spaces and stunning coastlines. Along with its modern and diverse venues it provides spaces naturally conducive to clear thinking and learning. A vast choice of venues provides for residential conferences for over 1,000 delegates, friendly meeting spaces for just a few, and everything in between. More unusual venues also prove a popular choice and include country house hotels overlooking expansive golf courses or deer parks, aquariums where giant fish tanks are the backdrop, or hotels overlooking the Atlantic. With the sea and the moors on the doorstep, management training and team building events are equally well catered for. The choice of places to unwind after hours is similarly vast, whether it be the restaurants and bars of the cities and relaxed country gastro pubs, the emphasis is on fresh local food, cooked with style. Off-duty delegates can choose to indulge in the great outdoors by exploring the two coastlines, vast countryside or two moors either on foot or by bike, sail boat or steam train.

GOVERNMENT BUSINESS MAGAZINE Volume | 18.8

EASY TO REACH Devon is also closer than many people think, with good rail, road and air links making it easy to reach from throughout the UK. Two of the main conferencing hubs, Exeter and Plymouth, are serviced by the London Paddington and Waterloo lines, with journey times from Paddington around 2 hours 15 minutes to Exeter and 3 hours 15 minutes to Plymouth. There are also frequent services from the North and the Midlands. Torquay, another key conferencing destination, is also quickly reached by a local branch line from Newton Abbot. With Exeter International Airport’s links with key areas, delegates from locations such as Manchester, Glasgow and Newcastle can reach Devon within 1 hour and 30 minutes. NEW VENUES Devon’s conference venues are continually evolving to meet the needs of their clients. Among these, new locations have been established including the FlyBe Training Academy. Home to Europe’s largest regional airline and a stone’s throw from Exeter International Airport, FlyBe’s headquarters now offers brand new, state-of-the art facilities for up to 140 delegates. These facilities will be complemented by the planned expansion

of the airport itself and the addition of a 120 bed Hampton by Hilton hotel in late 2011. The National Marine Aquarium in Plymouth has also opened further spaces for functions and events, including rooms surrounded by gigantic fish tanks where the light and colour created by the movements of the oceans’ giants create an unusual but charming setting for corporate events. FUTURE DEVELOPMENTS Not to rest on its laurels, Devon’s investment in new projects is very much apparent, particularly in the Exeter area, with the Exeter & East Devon Growth Point project continuing apace. This series of developments to Devon’s county town and the surrounding area will include expansion and improvements to Exeter International Airport and the development of the new Exeter Science Park, set to capitalise on links with the technology base provided by the University of Exeter, the Met Office and the Peninsula College of Medicine and Dentistry. The University of Exeter is also undergoing significant regeneration and new construction here will include the flagship building The Forum. Due to open in early 2012, it will house a 400-seat technology-rich lecture theatre, seminar and meeting space as well as restaurant complete with a terrace boasting views across the historic city of Exeter. Successful conferences and meetings depend as much on the venue as they do on the agenda or programme of the event. A successful venue should therefore offer E

When you are in Torquay, you’ll appreciate why the area is called the English Riviera. The clean air, spaciousness and pace of life have contributed to attracting new business set-ups, e-commerce businesses and boltholes for city dwellers.

Torquay harbour

Devon is also closer than many people think, with good rail, road and air links making it easy to reach from throughout the UK. E more than a place to meet and Torquay offers all the vital ingredients that take a conference from being just good to being fantastic. The first and probably most vital ingredient is to have a local conference bureau like Conference Torquay who can bring all the other ingredients together for you – a one stop shop of planning and information. This impartial bureau can source the right venues, bring together all the right accommodation for your delegates, look for suitable banqueting venues, source conference activities and check out travel information for you. Torquay has many conference venues to choose from ranging from the purpose built Riviera International Conference Centre (RICC), to top business hotels, to the more unusual venues such as the newly reopened Torre Abbey Historic House and Gardens (following its extensive £6.5m restoration), Paignton Zoo & Botanical Gardens, and Kents Cavern Underground show caves – the most famous Stone Age home in Britain. THE RICC The RICC is the largest venue offering a choice of conference facilities for up to 1,500 delegates and breakout and meeting rooms for up 350, 1,750m2 exhibition facilities and banqueting for in excess of 1,200 guests, all located just off the seafront and therefore surrounded by a wide variety of hotels and guest accommodation. The RICC was the first English conference centre to be accredited with a silver Green Tourism Award so they understand and work with conference organisers on reducing carbon footprint and considering any other adverse impacts on the environment. This has encouraged other local venues and businesses to follow so Torquay is fast becoming a green town.

Singer family, Darwin, cavemen and Romans, Celts, Saxons, Vikings, Normans and Crusaders, as well as the Elizabethan, Victorian and Edwardian eras. There’s so much more to discover than beach huts! Beyond Torquay you will find lots more: you can explore the riverbanks of Dartmouth on a jazz cruise, and home of the Agatha Christie or walk the rolling wilderness of Dartmoor. There are fantastic shopping opportunities at both Exeter and Plymouth; both beautiful cities that have recently undergone extensive shopping centre redevelopments attracting new and exciting retailers to the area. Pavement cafés and restaurants add a continental feel to both cities and of course both have historical stories of their own to tell.

Conferences & Events

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FOOD FOR THOUGHT Another important part of any successful conference is food, whether it is a banquet for hundreds or a simple brunch with friends Torquay can offer you a complete range. In terms of large scale banqueting there are many suitable venues to choose from, naturally the RICC being the largest venue, can accommodate over 1,200 guests for a formal sit down gala dinner, prepared by their own in house catering team. But if your delegates need a change of scene or even something different Torquay can offer unusual dining experiences at the adjacent Torre Abbey, even at the zoo or Living Coasts amongst the penguins. For more elegance the Royal Naval College at Dartmouth offers a magnificent setting overlooking the River Dart, amongst its history of battles fought and of naval officers trained, including Prince Andrew, Prince Charles and even Prince Philip (the setting where the Queen first met her husband to be). L FOR MORE INFORMATION www.visitdevon.co.uk/conferences Jurys_GBN_86x125_fa.pdf www.conferencetorquay.co.uk

18/07/2011

10:09

ENGLISH RIVIERA When you are in Torquay, you’ll appreciate why the area is called the English Riviera. The clean air, spaciousness and pace of life have contributed to attracting new business set-ups, e-commerce businesses and boltholes for city dwellers. As a conference destination you’ll be with others who have found the destination a great place for clear thinking, relaxed environment and certainly one that differs significantly from the pressured city environment in which there is usually little time to reflect. Perhaps this is one of the reasons why a laterooms.com poll found Torquay to be the foremost seaside destination in the UK. It was the Victorians, however, that coined the phrase the ‘English Riviera’, likening the area to its French equivalent. Sub-tropical plants and the celebrated Torbay Palm add to the Mediterranean feel. Hotels range from the 4-star Imperial Barceló, and the independently owned Grand Hotel, to cosy, clean and inspected small hotes and guesthouses and a quality budget Premier Inn. Conference Torquay, with its online free accommodation booking service will help delegates find the serviced or self-catering accommodation that suits them and their budget. Where else can you find over 2,000 beds within walking distance of the venue, many on the seafront itself?

CMY

LEISURE TIME Every effective conference provides for some leisure time and on the English Riviera there is an abundance of activities. View the hills and fields around from the HyFlyer, a tethered balloon adjacent to the RICC. As the only urban accredited Geopark in Europe, Torbay has a wealth of history, its Jurassic Coastline can be explored not only from the sky but also by boat or by an informative bus tour. All of these attractions make excellent partner programmes or out of conference activities for delegates. Torquay’s history is well known for its connection with Agatha Christie, but there is so much more to its past than this – Brunel,

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Lindley Venue Catering – Britain’s leading sports stadia caterer Lindley Venue Catering is an independent British company that specialises in catering at sports stadia, racecourses and arenas. Our venues are available for hire at competitive, flexible rates - from day delegate packages to full exhibitions and conferences.

For more information on how we can cater for you please contact us on: Telephone Email Web Twitter

| 01782 573200 | sales@thelindleygroup.com | www.thelindleygroup.com | www.twitter.com/thelindleygroup Lindley Venue Catering is part of the Lindley Group

Lindley_Govn_Bus_Mag_ad.indd 1

Lindley Venue Catering – Britain’s leading specialist sports stadia caterer – operates in more than 40 top sports venues and arenas around the country. Whether you are looking to organise a small business meeting, a larger scale conference, exhibition, bespoke event or team building activities, Lindley Venue Catering offers unrivalled access to some of Britain’s most prestigious sporting venues from Premiership football and rugby stadia to Test match cricket grounds and horseracing courses. With such a broad geographic spread – from Plymouth to Inverness and Ipswich to Carmarthen – we’ve got the country covered and there’s bound to be a location and venue to suit your requirements. Part of the Lindley Group, Lindley Venue Catering offers

competitive, flexible rates for all types of corporate hire from day delegate packages to large events. To find out more about the services we provide and details of the facilities available at each of the sporting locations, please access our website www.thelindleygroup.com FOR MORE INFORMATION Follow us on Twitter to keep up to date with all of our latest news, events and special offers www.twitter. com/thelindleygroup To discuss your specific requirements with us please call 01782 573200 or e-mail sales@thelindleygroup.com

07/07/2011 12:43

Nottingham Forest FC

Nottingham’s Leading Public Sector Venue Located on the banks of the River Trent, The City Ground has long served as the inspirational backdrop for a variety of important events both on and off the Pitch. Based only a mile from the City Centre, The City Ground has built itself a reputation as an important venue for events of considerate magnitude and that includes playing host to a variety of Conferences & Events for many local, national and international public sector clients including the Department of Health, DWP and the Home Office.

• Conferences • Meetings • Seminars • Exhibitions • Product Launches • PR Events • Annual Dinners • Private Parties • Public Sector Specialist Rates

With special negotiated rates 15% below our rack rates and all inclusive of VAT Nottingham Forest offer the complete package for all your Conference requirements. With current clients from Local Government, Police, Housing, Health, Education, Voluntary and the Private Sector our experience is second to none. With 11 Suites on site with capacities of between 10 and 600, exclusive site use availability, free car parking for up to 300 cars as well as black out facilities and complete privacy packages there is something to suit your specific needs here at The City Ground.

For more information please call 01159 824332 or email charlotte.sanders@nottinghamforest.co.uk

GOVERNMENT BUSINESS MAGAZINE Volume | 18.8

SPORTING VENUES

Conferences & Events

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Emirates Stadium

ENERGISE YOUR CORPORATE EVENT

These days, sporting venues enjoy state-of-the-art conference and events facilities with flexible spaces and excellent catering If you are looking to hold your corporate event in a venue that is different from the usual offering, then why not consider a sporting arena for your next event? These days sporting venues boast modern state of the art facilities amidst an unusual backdrop with flexible space and superb catering that can accommodate meetings from ten delegates to many thousands. Most have dedicated teams who can help make your event special. There are a vast array to choose from, including football stadiums, cricket grounds, golf courses, rugby stadiums, racecourses and ice arenas. FOOTBALL STADIUMS Football stadiums are located in most towns and cities in the UK. London has iconic, well known venues such as Wembley Stadium, Chelsea’s Stamford Bridge, Tottenham’s White Hart Lane, West Ham’s Upton Park and many more. The magnificent Emirates Stadium has become a landmark piece of modern architecture dominating the north London skyline and is one of the most technologically advanced arenas in world football. Aside from the world-class football, the venue boasts an array of bright, modern and versatile suites, all with impressive views of the pitch. Located minutes from central London and St Pancras International Emirates Stadium has excellent transport links making it easily accessible. Add to this leading-edge audio visual infrastructure, excellent transport links and a dedicated, experienced events team, and you can see why Emirates Stadium has established itself as one of the UK’s leading meetings and events venues. Further up the country, located on the banks of the River Trent, Nottingham Forest FC has long served as the inspirational backdrop for a variety of important events both on and off the

pitch. Based only a mile from the city centre, the city ground has built itself a reputation as an important venue for events of considerate magnitude and that includes playing host to a variety of conferences and events for many local, national and international public sector clients, such as the Department of Health, DWP and the Home Office. Elsewhere in the country, the Midlands offers Villa Park, Wolverhampton’s Molineux, Leicester City’s Walker Stadium and Derby County’s Pride Park. The cities of Manchester and Liverpool boast Manchester United’s Old Trafford, the City of Manchester Stadium, Liverpoool FC’s Anfield and Everton’s Goodison Park. The North East is home to Newcastle’s St James Park, Sunderland’s Stadium of Light and Middlesborough’s Riverside Stadium. And north of the border there is Celtic Park and Ranger’s Ibrox Stadium and in Wales the national stadium is the Millenium in Cardiff. RACECOURSES Racecourses are certainly worth considering as a conference venue as many have great indoor rooms and suites and extensive outdoor exhibition space. There are many well known courses that spring to mind which include Ascot, Cheltenham, Epsom, Newmarket, Aintree, Haydock and York. Ascot, for example, has an annual racing calendar accounting for just 25 days per year, meaning there is ample opportunity to make use of the magnificent rooms, stunning views, private roof terraces and breathtaking galleria for a wealth of corporate events and private occasions. Queen Anne founded the course three centuries ago and over the past 300 years Royal Ascot has established itself as a national institution and the centrepiece of the British social calendar as well as being the ultimate stage for the best racehorses in the world.

RUGBY Rugby Union boasts three international stadiums, England’s Twickenham, Scotland’s Murrayfield and Wales’ Millenium Stadium. There are also several rugby league stadiums located in many towns and cities in the North of England. Twickenham Stadium has long been known as the home of England rugby. Seating an impressive 82,000 spectators, Twickenham is the largest dedicated rugby union venue in the world. For conferences and events, Twickenham Stadium offers high-specification facilities that can accommodate all types of events from presentations and conferences to private dinners, cocktail receptions and exhibitions. CREATIVE CATERING Many sporting venues offer first class and flexible catering options. Lindley Venue Catering, for example, is Britain’s leading specialist sports stadia caterer. It operates in more than 40 of the country’s top sports venues and acts as a central hub – providing access to a host of premiership football and rugby stadia, test match cricket grounds and horseracing courses. Lindley serves a selection of sports venues, such as the Galpharm Stadium – West Yorkshire’s 51-acre community, sports, leisure and entertainment complex which is also home to Huddersfield Town FC and the Huddersfield Giants Rugby League Club. The company also caters for Bristol City FC’s Ashton Gate ground, which houses the cavernous 1,700 sq ft Dolman Exhibition Hall alongside a series of multi-function rooms. Warrington Wolves’ RLFC Halliwell Jones Stadium, Preston North End FC’s Deepdale Stadium, Sheffield Wednesday FC’s Hillsborough Stadium, and Gillingham FC’s Priestfield Stadium in Kent are also catered for by Lindley. An increasing number of meeting, conference and events organisers are realising that using a sporting venue will add an extra dimension to an event, making it more appealing for delegates. Fantastic pitch-side views, unique settings and creative catering, as well as extensive car parking and flexible meeting spaces, make sporting venues a flexible, convenient and different venue option. L

Volume 18.8 | GOVERNMENT BUSINESS MAGAZINE

Malmaison & Hotel du Vin & Bistro. Boutique on a budget. Enjoy the style of Hotel du Vin & Malmaison Birmingham at a special 2011 Government rate.

Working long hours? You deserve a treat. Try a luxury stay or meeting at Malmaison or Hotel du Vin Birmingham for a lot less than you ever imagined with our special Government rates. Luxury needn’t cost the earth, try boutique on a budget at Malmaison and Hotel du Vin.

Day Delegate Rates

£47.00 ONLY

PER PERSON

Hotel du Vin B&B

£130.00 ONLY

PER ROOM

To book at Hotel duVin call

To book at Malmaison call

0121 200 0604

0121 246 5030

events.birmingham@hotelduvin.com and quote Government Business BHX

www.hotelduvin.com Subject to availability. Other terms & conditions apply.

Malmaison B&B

£ 94.00 ONLY

PER ROOM

events.birmingham@malmaison.com and quote Government Business BHX

www.malmaison.com

hotels that dare to be different

I think. Therefore I du Vin.

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Create a memorable event at Hotel du Vin Birmingham Hotel du Vin Birmingham is set in a disused eye hospital – an ornate, early Victorian red brick building in the old city centre, now part of the newly revitalised Jewellery Quarter. Sympathetically converted to provide 66 rooms around a courtyard, it is a relaxing haven in the city, offering a spa, gym, billiards room and Pub du Vin serving local ales and traditional pub food with a du Vin twist. Open seven days a week, and under the tutelage of head chef, Nick Turner Bistro du Vin is at the heart of our hotel, a classic, French styled, elegant and informal setting for lunch, dinner, to meet, celebrate or simply pass the time. Dine on the finest produce that the region has to offer from local heroes such as bread from The Bread Collection from the village of Knowle, fish from The Fish Co and seasonal produce from Interfruit Catering. These are only a handful of the many legendary suppliers we are honoured to include within our Homegrown & Local philosophy. Add to this our extensive and eclectic wine list. Wine is the reason why we’re here. Without it there is no du Vin, but we never want you to be mystified by the jargon and mumbo-jumbo that often surrounds the appreciation of wine. Let our Sommelier guide you through our wine list showcasing the great wines available in the world today. If it’s a breathtaking and inspiring events venue you’re looking for then look no further.

The events rooms at Hotel du Vin Birmingham are bespoke and offer a unique space to think and bring great purpose, but most of all they are memorable. With four events rooms that have state of the art equipment and high speed Wi-Fi that can cater for up to 80, you’re spoilt for choice. Thinking of holding an event in Birmingham? Think du Vin. For those that wish to make a night of it, we offer 66 timelessly styled bedrooms

and stunning suites, all featuring luxurious handsprung mattresses, fine Egyptian linen, deep baths and powerful drench showers, plasma TVs, DVDs and air conditioning. FOR MORE INFORMATION Hotel du Vin & Bistro Birmingham Church Street, Birmingham B3 2NR Tel: 0121 2000600 events.birmingham@hotelduvin.com

Get down to business at the Malmaison Birmingham You need a hotel in Birmingham and you need it sorting at the double. Need a destination bar with a brasserie? Sorted. You need a slinky room or a suite? We have 189 of them, so that’s sorted too. Then there’s the need to spa. That, my little brum boutique bounty hunter, is also on the cards. Everything to the letter. What else would you expect from a gloriously converted Royal Mail Sorting Office come luxury stop-over? Send yourself here – special delivery. The bar is alive. A low-lit den of deep soulful sounds punctuated by the popping of corks and pinging of e-mails across the ether. You slip the mixologist a wink and they conjure up a Cosmo Carrie would be proud to drink. After swiftly whisking it over to you he vanishes into a cosy corner of the bar to provide some much needed G&TLC to a couple of pinstripes hiding in velvet booth. He’ll be back, he feels you need a Black forest martini too. Simple classic dishes, uncompromising in quality and generous in portions. I’m having a love affair with the local food heroes of the region, you think as you browse the menu. Every ingredient comes from around the corner, genuinely prepared with passion by superstar chefs. The Birmingham Mal is the Wi-Fi’d, state of the art venue for meetings and events in the city centre. There’s inspiring space for up to 120 delegates and even a slinky break out

area called the Chateau Lounge, serving great Mal Munchies and coffee. The Birmingham Mal puts the show back into business, you’re the star and it’s your turn to shine. The stage is set: no dramas, just pure theatre. Amid the breakneck pace of the city, there exists an urban day spa in Birmingham with the latest Elemis treatments capable of turning the staple gun-toting office guerrilla into a universally calm me-time traveller. le petit spa at the Birmingham Mal is the perfect

place to wave a white flag and bid a office retreat to a world of calming therapies and peaceful treatments. Post yourself to the personal space haven in the Mailbox. The city centre has never felt so far, far away. FOR MORE INFORMATION Birmingham Malmaison, The Mailbox, One Wharfside Street, Birmingham B1 1RD Tel: 0121 2465000 events.birmingham@malmaison.com

Volume 18.8 | GOVERNMENT BUSINESS MAGAZINE

For more information please call John Warren, Franchise Sales Director on

0844 846 0031

or email me at franchisesales@driverhire.co.uk Quoting ‘GB611’

Alternatively register your interest at: www.driverhire.co.uk/franchiseopportunities bfa Franchisor of the Year 2006, bfa Franchisee of the Year 2004 bfa Franchisor of the Year finalists 2004,2006,2007,2008,2009,2010,2011

Looking for an award-winning B2B management franchise opportunity? Our business

Our offer to you

Established for over 25 years, Driver Hire is one of the UK's leading recruitment agencies. We specialise in providing commercial drivers and logistics staff to a wide range of customers in the private and public sectors. Every day our 95-strong franchise network supplies over 3,000 personnel for both temporary and permanent assignments. Demand for our services is growing strongly as the economy recovers and employers increasingly recognise the financial benefits of a flexible workforce. This is reflected in our network sales which are currently over 25% ahead of the prior year.

Our franchisees Our franchise owners come from a range of backgrounds including finance, sales, transport, retailing and the armed forces. However what they all share is a real passion for excellent customer service and the commitment and desire to build a successful, profitable franchised business.

To find out more please call

0844 846 0031

or email franchisesales@driverhire.co.uk and quote ’GB611’

• • • • • • • •

An established market-leading brand Your own postcode-defined territory A proven and successful business process Comprehensive initial and ongoing training Over 50 experienced and knowledgeable Head Office support staff National customer contracts with leading companies Our unique software package for operational efficiency National marketing and promotional campaigns

Investment & Rewards

• • • • • •

Average forecast sales revenue per franchise of £710,000 in 2010/11 (compared with franchise sector average of £335,000*)

Net profit potential in excess of £100,000 Attractive re-sale values upon exit A low fixed-cost business model Entry level investment from £35,000 Assisted purchase scheme for new franchise territories *NatWest / bfa annual franchise survey

A genuine business opportunity “I was looking for a genuine business opportunity and I found it with Driver Hire. For the last four years I have achieved sales well in excess of £2m and I am confident of doing so again in 2011/12.”

Grant Wilson

Driver Hire franchise owner and former accountant

Different backgrounds … one thing in common – all successful Driver Hire franchise owners

AGENCY DRIVER OF THE YEAR

WINNERS

2005, 2006, 2007 and 2008

www.driverhire.co.uk

EVENT PREVIEW

POSITIVE STEPS FOR A FULFILLING NEW CAREER The National Franchise Exhibition is dedicated to helping visitors new to the concept of franchising to find ideas that suit them Most of us at some time consider a change of careers and lifestyle. When that moment arrives, running a business of our own is often an appealing option. The freedom and opportunities available to those who are self-employed can seem attractive. Starting up can be daunting and full of uncertainty but these elements can be overcome by choosing to set up as a franchisee, with the support and backing of an established brand. Franchising is well proven as a way to maximise prospects of creating a profitable, long term business. As a result it is an industry that continues to expand significantly in this country. According to the latest survey by

NatWest and the British Franchise Association (bfa), in 2010 franchised businesses in the UK increased their total turnover by £600 million (+5 per cent) to £12.4bn. The number of franchise systems operating in the UK has grown to 897 over the past year, increasing the number of franchise units to 36,900. An extra 56,000 jobs have been created, taking total employment in the sector to 521,000. AN ATTRACTIVE OPTION Brian Smart, director general of the bfa, commented: “Yet again franchising has demonstrated its inherent tenacity and stability, despite a tough climate last year.

This means many more sustainable business start-ups and jobs have been created by ethical franchising – further helping the UK economy get back on its feet.” It is an attractive prospect but with so many options available to suit everyone, researching the choice available and finding a franchise that suits individual requirements can be a challenge. The National Franchise Exhibition, taking place at the NEC Birmingham on 30 September to 1 October, is the perfect place for those new to franchising. It offers everything under one roof – from a vast range of exhibitors to an extensive free conference programme and informative features. Showcasing more than 150 proven franchise concepts, from travel sales, web design and recruitment to cleaning, food and drink, and home improvement, the event will provide a superb overview of the business opportunities available. There will be franchise ventures to suit every budget, lifestyle and skill available at the event so aspiring entrepreneurs can find the business to match their interests. They can also learn all they need to help them decide whether franchising and a particular franchise is the right path for them by speaking to banks, accountants, solicitors, franchising consultants and experts from the British Franchise Association. E

JumpingClay – jumping into franchising

Leading independent mobile phone retailer

JumpingClay is a global educational franchise. We specialise in teaching and entertaining both children and adults in the magical world of 3D creation, providing a new and exciting way for everyone to Learn Through Play. Using a fantastic range of courses and a revolutionary clay product we open this world with ease and offer all the benefits that come with it. The JumpingClay Institute of Art (JIA) provides the courses and is constantly striving to develop more, maintaining our competitive edge in a market that is still growing at a steady rate. JumpingClay is currently experiencing phenomenal expansion and with over 250 stores worldwide it has now begun to spread throughout the UK. This is an opportunity for enthusiastic individuals to be part of a global family, enriching the lives of others and developing a rewarding and profitable business using JumpingClay’s

Established in 1994, fonehouse began as an independent Mobile Phone Retailer based in and around the city of London. Since then, they have ridden the pressures of intense competition to become one of the most reliable, customer centric mobile retailers in the industry. The launch of their successful Franchise Programme in 2008, now featuring a unique look and feel in store, has helped to enviably position fonehouse in an ever evolving market where customer service is a key differentiator. With 49 stores nationwide and a retail footprint that is ever growing, the Franchise Programme is the proven vehicle for entrepreneurs looking to take advantage of the fantastic working relationships that fonehouse has forged with network operators and major manufacturers, allowing them to deliver quality packages to

proven business model. Each franchisee is granted rights to the brand, products and educational courses within a designated geographical area. Regional and unit franchises are available from as little as £10,000 excluding VAT, this includes instructors training, 13 manuals, initial stock and much more. If you are interested in pursuing this opportunity further don’t hesitate to contact us. FOR MORE INFORMATION Tel: +44 (0)2890 204180 Fax: +44 (0)2890 506477 Mob: +44 (0)7503 419740 franchise@jumpingclay.co.uk www.jumpingclay.co.uk

Franchising

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their customers and often places them ahead of competition with the latest mobile technology. The market has seen rapid growth over the last two decades, especially in the UK, with the majority of people owning at least one mobile device – many owning two or more. And with new technology entering the market at an unprecedented rate, the possibilities are endless. FOR MORE INFORMATION For more information on joining the fonehouse Franchise Programme call 020 73843630 or visit www.fonehouse.co.uk

Volume 18.8 | GOVERNMENT BUSINESS MAGAZINE

‘We Send Anything, Anywhere!’ Pack & Send are the market leading retail packaging and freight forwarding business founded in Australia in 1993. Our network of stores provide specialist packaging and freight forwarding solutions to a broad range of business and domestic customers. We are unique in what we do, and are now expanding across the UK

1. Experience and Reputation

• Established in 1993, Pack & Send is an an Australian market leader that is a growing success in the UK too. • Our ‘no limits’ culture has resulted in an enviable reputation. • ‘We Send Anything, Anywhere!’

7. Profit Potential •

transaction values.

8. Low Investment Entry Level

• From £100,000 the Pack & Send business is one of the most affordable retail franchises on the market.

9. The Power of the Brand •

power and customer pulling power and assists you to build your business.

2. Our Niche

• We exclusively dominate our niche market of packing and sending fragile, large, awkward, and valuable items in the multibillion pound Freight Logistics sector. • We have real USPs and no direct competition!

3. Our Customers

• Everyone is a potential customer of Pack & Send. • We service some of the world’s largest companies through to small businesses and householders and tourists.

4. Variety and Enjoyment

• Our store owners tell us they love the variety and business trading hours. • Every day in a Pack & Send business is different and exciting.

5. Impressive Growth

• Our rate of sales growth is the envy of the industry and illustrates the value our services bring to the marketplace.

6. Comprehensive Support

• Our unique retail model is underpinned by a business system that has been honed to the highest level of proficiency. • First class support and resources.

Now

Expanding across the UK

To find out more about our UK opportunities call our Franchise Development Team on 0118 958 4628 or email them at franchises@packsend.co.uk www.packsend.co.uk

EVENT PREVIEW EEXHIBITORS This year exhibiting companies will include Action Coach, Bar Sport, Cash Generator, Complete Weed Control, Dream Doors, Envirocare, Fonehouse, Gautier, Go Cruise, McDonalds, Subway and The Best of. The National Franchise Exhibition is exclusively supported by the bfa and only features franchise companies that have met the association’s code of ethics. This means visitors can be confident that the franchise opportunities presented to them are an ethical entity within the UK market. Paul Bickley, a toolmaker from Cannock, who visited the event in 2010, said: “I’m expecting to be made redundant so I’m learning about franchising as an option. There are a lot of ideas and this leaves me with plenty to consider.” Paul Westwood, a freelance building surveyor from Burton on Trent, agreed: “Work is quiet so I am looking for an alternative income. There is a good range of ideas, plenty to see and consider. Everyone is helpful and friendly. I’d recommend visiting here to anyone.” EXHIBITION FEATURES AND INITIATIVES Exclusive to The National Franchise Exhibition is an extensive free conference programme which includes seminars by the bfa. During these sessions, a panel of experts will cover

all aspects of franchising including how to find funding, who you should go to for legal advice and what a franchisor looks for in a franchisee. In addition, there will be a series of seminars on key franchise-related topics including growing your own business, high-level investment franchising; franchise resales; executives in franchising; hands-on franchising and families in franchising. For those uncertain what business might

be right for them, professionals at the Careers Clinic will work with visitors to define their goals and objectives in order to build a clear, focused and realistic career plan. This will help them prepare for their next step in the world of work. HELP AND ADVICE The Franchise Starting Point will be dedicated to helping visitors completely new to the E

Why be the apprentice, why not be the boss?

Start driving your future forwards with Mac Tools

Go Kart Party is the UK’s largest go kart chain with over 50 franchisees across the UK looking for further expansion in 2011. The franchise is perfect for anybody looking to get into business for the first time, with low overheads and working from home. Funding is available from major banks. No industry specific experience is necessary as you will receive full training in running your own business, and Go Kart Party will find and secure your venues for you in your protective territory. Operating inside or outside in rain or shine, all year round, the business is suitable for almost any event including fetes, festivals, retail days and corporate days as well as our main business children’s birthday parties. There are plenty of opportunities to keep franchisees

Being a Mac Tools franchisee is a lifechanging opportunity. It gives you the freedom and potential to go as far and high as your abilities and hard work take you. As a leading automotive tool retailer, you will benefit from being part of StanleyBlack & Decker, the owners of the world famous Stanley and Black & Decker brands, as you build your business in your protected territory. You don’t need previous knowledge of tools – although this would be of benefit, most important is the drive and passion to run your own business. You’ll soon be out there on the road doing it for yourself, building your own success, profiting from your own efforts – the master of your fate. But you’ll never be alone. Because, whatever you do, you’ll always have the power

busy seven days a week, but equally gives an opportunity to gain quality work life balance. Just ask yourself, how much do you spend on your children? Then you will understand why we say Go Kart Party is virtually recession proof. For a fun, rewarding, business with high potential earnings take a look at Go Kart Party today. FOR MORE INFORMATION Tel: 0870 1162000 www.go-kartparty.co.uk

Franchising

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of the Mac Tools team behind you. Giving you world-class products to sell, offering you the best in sales and product training, providing sales-driven marketing support, and always developing innovative strategies to help you grow your business. So think of us as your personal pit crew, then go out there and win. FOR MORE INFORMATION Tel: 08450 600060 franchise@mactools.co.uk www.mactools.co.uk

Volume 18.8 | GOVERNMENT BUSINESS MAGAZINE

take control of your future join the fonehouse franchise programme •

Be your own boss with your own mobile store.

•

Join a successful brand with 14 years experience and stores nationwide.

•

Full training and support to help you setup and grow your new business.

for more information call: 020 7384 3636 email: joinus@fonehouse.co.uk

as seen on Channel 4

website: www.fonehouse.co.uk/franchiseprogramme

Why be the Apprentice Why not be THE BOSS? Are you facing redundancy or job insecurity? Are you looking to start your own business?

All year round business Indoor or outdoor use For children aged 4-10yrs

Low overheads & home based High earning potential Large protected territories

Go-kart Party... the support of an established network using a successful proven business model. £25,000 + VAT, includes training, equipment, insurance, marketing literature & lots more...

0870 116 200

www.go-kartparty.co.uk

Look after your gas boiler for just 40p a day Gas-elec – leaders in the field of combined gas and electrical safety & servicing - now offers boiler service and complete cover for only £140 a year. The perfect solution for landlords and homeowners. For less than 40p a day our heat-care service will provide: n Full breakdown cover for 12 months n Parts and labour included in all repairs n Annual servicing reminders n Local friendly engineers ...and much more! For the past 15 years gas-elec has kept over one million homes safe and warm. We are experts in the field of gas and electrical safety & servicing so to find out more give our team a call.

0800 587 9999 or email heatcare@gas-elec.co.uk www.heat-care.co.uk

EVENT PREVIEW

“We’ve tried to capture all the essential elements that a potential franchisee needs when taking their first steps in the industry. We received good feedback from visitors last year, and hope those who come to the show this year will find their visit useful and inspiring” – Adrian Goodsell, franchise exhibitions manager at Venture Marketing Group. E concept of franchising find ideas to suit them. Franchising experts including the bfa team, specialists from leading banks, accountants, lawyers as well as current franchisees and franchisors will be on hand to provide visitors with all the help and advice they need as they consider their options and prepare to develop a successful franchise business. The popular and inspiring Franchisee Panel returns with even more sessions and opportunities. Visitors will hear from franchisees about the reality of the transition period from being employee to a self-employed franchise owner. These panel sessions enable visitors to gain answers to all their questions and find out the pros and cons of becoming a

franchisee from those directly involved. Buying an existing franchised business, rather than starting with a new opportunity, is an alternative that may suit many prospective franchisees. Experts will be on hand at the Franchise Resales Pavilion to advise visitors on what is available. The Business Plan Clinic, sponsored by Lloyds TSB Commercial, provides the opportunity to learn all about securing funding and to receive professional advice on drafting a business plan – a key starting point to developing a successful business. Following its success last year, the awardwinning Creation Station returns to the show with its Children’s Activity Centre. Visitors can make their trip to the National Franchise Exhibition a real family day out,

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as little ones can explore their creative side at the free of charge Activity Centre, along with a parent, while a partner can discover the franchise options at the show. Adrian Goodsell, franchise exhibitions manager at Venture Marketing Group, organisers of The National Franchise Exhibition, sums up the show: “We’ve tried to capture all the essential elements that a potential franchisee needs when taking their first steps in the industry. We received good feedback from visitors last year, and hope those who come to the show this year will find their visit useful and inspiring.” EVENT DETAILS The exhibition is open from 10am each day, closing at 5pm on Friday 30 September and 4pm on Saturday 1 October 2011. Callers can purchase tickets by credit card for £8 each or £7 each for two or more. Admission on the door is £15. For the latest news and updates about the National Franchise Exhibition, follow the exhibition on Twitter at www.twitter.com/ ukfranchising and via #NFEB, join The Franchise Exhibitions Group on Linked In or become a fan of the FranchiseInfo group on Facebook. L FOR MORE INFORMATION To register call +44 (0)844 257 8668 or visit www.franchiseinfo.co.uk.

A future with an award An award-winning B2B winning lettings franchise management franchise Even though 98 per cent of Belvoir franchise owners weren’t letting or estate agents before they started with us, our 126 franchises that had been trading for a year or more achieved an average turnover of £158,814 per office in 2010. A Belvoir franchise offers a unique opportunity to build an asset for the future, coupled with good earning potential and the opportunity to work for yourself but not by yourself. You will require enthusiasm, a determination to succeed and good communication skills. Our intense training course will help equip you with everything you need to know to run a successful lettings agency. Once you are up and running, Belvoir supports its franchise owners with a proven business formula and is committed to providing extensive training, with ongoing support.

The minimum investment (cash in the bank) starts from around £30,000 with the remaining amount being funded by bank lending (subject to status). With the country in recession, house prices falling, more investment into buy to let and government stating they expect the number of privately rented properties to increase from 4 million to 5.4 million properties between now and 2020, now is the time to join an awardwinning business model. FOR MORE INFORMATION Tel: 01476 570000 Fax: 01476 584902 franchising@ belvoirlettings.com www.belvoirfranchise.com

Driver Hire is a B2B management franchise and a market leader in the supply of drivers and logistics staff to the private and public sectors. Established for over 25 years and a regular bfa award winner, Driver Hire is acknowledged as a key player in the UK’s lucrative £27bn recruitment sector. A Driver Hire franchise provides you with a unique opportunity to run your own recruitment business within our established and highly successful franchise network. We are the UK’s leading supplier of drivers and logistics staff to the private and public sectors. Our network of over 90 branches provides workers, mainly on temporary assignments, to a wide variety of customers ranging from international hauliers and major retailers to builders merchants, parcel delivery companies and local authorities. To become a successful Driver Hire franchisee you don’t need

any previous knowledge or experience in the transport or recruitment sectors – our training will take care of that. Far more important are good people skills, all-round commercial acumen and the self-motivation and desire to build a successful and profitable operation generating net earnings of £100,000 plus. FOR MORE INFORMATION Tel: 0844 8460031 Fax: 0844 8460002 franchisesales@ driverhire.co.uk www.driverhire.co.uk/ franchiseopportunities

Volume 18.8 | GOVERNMENT BUSINESS MAGAZINE

Lloyds TSB can help you with your franchise plans. Whether you’re buying into a franchise or franchising your own business, it’s important to have the right kind of support and guidance before you take the next step. That’s why we have a team of specially trained franchise managers who have a wealth of knowledge, and can offer you practical support and guidance. To find out more call:

0800 681 6078 lloydstsb.com/franchising

Calls may be monitored or recorded. Lloyds TSB Commercial is a trading name of Lloyds TSB Bank plc and Lloyds TSB Scotland plc and serves customers with an annual turnover of up to £15m. Authorised and regulated by the Financial Services Authority under numbers 119278 and 191240 respectively.

BUSINESS PLANNING ADVICE

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SUPPORTING YOUR FRANCHISE BUSINESS Richard Holden, Lloyds Banking Group, explains how to write a successful business plan Franchising is generally regarded as a less risky way of setting up in business than if you were to start your own independent business. However, as with any business opportunity there are still risks. It is essential that anyone considering investing in a franchise thoroughly researches the market and takes appropriate professional advice. The franchise departments of the major banks are able to provide impartial guidance about franchise opportunities. They will also be able to assist you to carefully assess whether franchising will be the right option for you, what questions you should be asking a franchisor and help to get your business started. Banks will require a business plan to set up a bank account and consider financial support for your business. Any lender will want you to demonstrate that you understand your chosen market and that you will be able to meet the financial commitment you are taking on. Most banks will be able to provide a business plan template detailing the information that should be included in the document. Some franchisors will support you in developing an effective business plan. PRESENTATION The business plan should be punchy and a common mistake is to make it too detailed. Ensure that it grabs the bank manager’s interest. Presentation of the plan is important to create a positive impression and you should practice delivery of your plan beforehand so that you come across professionally. Let the bank’s franchise department have a copy of your business plan in advance so they can ensure that the bank manager is prepared for the meeting. Expect your plan to be challenged and you should be able to confidently answer questions about the operational and financial aspects of your plan. It is often assumed that a business plan is needed just to secure funding. Whilst this is an important benefit of producing a business plan it can also assist with the management of the business such as monitoring the ongoing performance against the original benchmarks and identifying areas for development. The plan is a working document and should be regularly reviewed and updated as the business develops. A business plan should cover the following areas: • Executive summary • Personal details (contact details,

age, martial status, dependants) • Franchisee’s experience, skills and attributes • Objectives/Mission statement • Overview of the franchise • Local market (research, location, customers, competitors) • Business operation (premises, IT, vehicles, equipment) • Key personnel/Management team • Marketing strategy • Borrowing requirements • Capital stake and security • Personal assets, liabilities, income and expenditure statement • Financial projections (cashflow, and profit and loss forecasts) • Financial assumptions • Three years’ financial accounts (existing businesses only) • SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) • Exit strategy When looking to finance your franchise business it is best to approach a franchise specialist bank. Banks’ franchise departments regularly evaluate franchises and monitor the ongoing performance of franchisees. Preferential terms are often available from these banks, particularly for well established and proven franchise opportunities. LEVEL OF FINANCE The level of finance available from a franchise specialist bank will depend upon the strength of the franchise system as well as your business plan. Typically for well established franchises the bank will lend up to 70 per cent of the total set up costs including working capital. For newer, less proven franchise systems the amount of finance available maybe reduced. The bank will probably require security for the loan which commonly will be a legal charge over a residential property with sufficient equity. Don’t be put off if you haven’t got any security to offer the bank. The government backed Enterprise Finance Guarantee Scheme may be available for those who have a strong business proposal, but who lack security that the banks usually require. Speak to the bank’s franchise unit to discuss whether you qualify for finance under this scheme. Advice is also available on other financing options for your business such as asset finance, leasing and debtor finance. The bank manager may take a few days to

review your plan and financial requirements. They may need to obtain sanction for the requested funds from the bank’s credit department. Once the lending has been sanctioned the bank manager should set out in writing the terms of the agreed finance including the costs. If you wish to proceed then confirm your acceptance of the bank’s terms and the bank manager can prepare the documentation and security arrangements. You should be aware that it is likely to take several weeks to complete the security requirements. Work closely with the bank manager to ensure that there are no delays in releasing the funds and for you to attend the franchisor’s initial training course. CONTINGENCY PLAN Have a contingency reserve fund to fall back on in case the business takes longer to get off the ground that you have anticipated. It is sensible to have sufficient capital to cover projected expenses for at least six months. People who have a sound capital base and strong business plan are well placed to take advantage of the available finance. Lloyds TSB Commercial continues to approve 80 per cent of customers’ requests for loans and overdrafts. Lloyds TSB Commercial also sponsors a series of free evening educational seminars held throughout the UK about the benefits and pitfalls of investing in a franchise. These are must attend events for people seriously thinking about starting on their franchising journey. For further details and booking information visit the www.franchise-seminars.biz website. L

Richard Holden heads up the Lloyds Banking Group Franchise Unit and is an expert speaker at exhibitions and seminars. He also regularly contributes in the national and trade press. The Lloyds Banking Group has franchise managers based throughout the UK to offer support to both franchisors and franchisees. Lloyds TSB is an affiliate member of the British Franchise Association. FOR MORE INFORMATION Richard Holden head of franchising Lloyds Banking Group Tel: 0800 6816078 Mob: 07802 324018 richard.j.holden@lloydstsb.co.uk www.lloydstsb.com/franchising

Volume 18.8 | GOVERNMENT BUSINESS MAGAZINE

Franchsing

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SHIPMENT SPECIALISTS

A FRANCHISE OPPORTUNITY THAT REALLY DELIVERS

With new PACK & SEND stores now open in Bristol and the buoyant London market and more franchise licence applications in progress than ever before, the new financial year looks likely to be a step-change year for the UK business PACK & SEND is still new to the UK – the first store opened in Reading just over two years ago – but already it is a great success and is growing faster than ever. The parent business, which has been trading in its native Australia since 1993, is currently in the process of expanding into other countries across the globe, however, it is the UK that is the most developed of these and is fast becoming the model for growth in new territories. Just look at some of the statistics: • UK revenues for the business have been up to four-fold ahead of the original business plan • Like-for-like revenues over 50 per cent higher in the second year of trading • Gross margins ahead of plan and increasing in year three • Average transaction values among the highest in the logistics market • Blue-chip corporate accounts secured to support the UK store network. With new PACK & SEND stores now open in Bristol and the buoyant London market and more franchise licence applications in progress than ever before, the new financial year looks likely to be a stepchange year for the UK business. PACK & SEND UK CEO Mike Ryan, is delighted with the first two years of trading: “All our stores have hit the ground running with sales enquiries from our website and the help of our local marketing support programme. Our first store has shown over 50 per cent growth in revenue over year one. If anything, we seem to have underestimated the UK market!” “We are particularly pleased to now be open in London, as we know from our current enquiries that there is huge demand here and we have been in the frustrating position of virtually turning business away!” continued Ryan. “The issue has been finding good quality sites in the areas that we want to locate, but we have been working closely with our franchisee and have secured a great location close to Earls Court.” THE PACK & SEND BUSINESS PACK & SEND is a unique business proposition and have genuine USPs to underpin their franchise model: • Specialists in packing items for safe shipment – regardless of how large or fragile they are • The widest range of shipping options to ensure that they can offer a choice E

GOVERNMENT BUSINESS MAGAZINE Volume | 18.8

We are particularly pleased to now be open in London, as we know from our current enquiries that there is huge demand here and we have been in the frustrating position of virtually turning business away! – Mike Ryan, CEO.

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“but if you have just bought a hard top for your sports car on eBay that needs collecting, securely packing and shipping to the US – as one of our customers recently did – then we are unique. Who else is there for you to call? With car parts being listed for sale on eBay every ten seconds, that’s a big niche.” The PACK & SEND proposition is also perfect for businesses: • Distribute fragile, electrically sensitive or time critical IT equipment between sites or to remote users. • Facilitate exhibitions, conferences or demonstration events. • Safely deliver essential parts, samples, proofs or prototypes anywhere. • Manage high-end office moves. • Deliver personal items to fulfill probate obligations for lawyers and solicitors handling client’s wills.

Our customers treasure the items that we send for them and want to know that they receive the highest levels of care. PACK & SEND’s packing expertise, combined with our unequalled Gold Cover unlimited value loss or damage protection, gives the unique peace of mind for individuals or businesses of all sizes. E of cost-effective solutions that meet virtually any deadline or budget • Comprehensive loss and damage cover that protects a customer’s shipment – no matter what the value. They make a simple promise – ‘We Send Anything, Anywhere!’ – and all the stores pride themselves on delivering the highest levels of customer service. Their end-toend ownership of collection, packing and final delivery anywhere in the world makes them uniquely easy to do business with. WE SEND ANYTHING, ANYWHERE! At PACK & SEND, stores can ship anything, however, they specialise in handling items that are: • Fragile – laptops, electronic equipment and glassware and china • Large – trade show equipment, car parts and musical instruments • Awkward – architectural models, chandeliers and statues • Valuable – artwork, antiques, timepieces and collectables

“If you have a fragile, large, awkward or valuable item for shipping, then there are very few options available other than investing time and money in personally accompanying the item from door to door – and this is rarely practical or cost-effective,” explains Tony Fowles, PACK & SEND UK general manager. “PACK & SEND can resolve the issue at a fraction of the cost, and with the care and attention that you would give the goods if you were transporting them yourself. “Our customers treasure the items that we send for them and want to know that they receive the highest levels of care. PACK & SEND’s packing expertise, combined with our unequalled Gold Cover unlimited value loss or damage protection, give the unique peace of mind for individuals or businesses of all sizes.” NICHE MARKET PACK & SEND addresses many niche markets and creates a totally new market at the same time. “At its simplest, we offer an easy-to-use postal service with a friendly face,” says Ryan,

WHY CHOOSE A PACK & SEND FRANCHISE? PACK & SEND is looking for highly motivated enthusiasts who share the vision of providing a no limits service to their customers and who want to benefit from a robust business model that is proving as successful here as it has been for 120+ shops in Australia. We have territory opportunities across the UK and increasing levels of business being generated between stores in the UK network. PACK & SEND franchisees benefit from: • High gross profit margins • Rapidly cash generative business model • Proven business results – our first UK store showed net profits in year one • Distinctive identity that stands out on the high street and is increasingly being established as a global brand. • High value franchisee support services – initial training is intensive, including at least four weeks hands-on work before launch and comprehensive in-store support after it. We will even work in your store with you for the first weeks of trading to help you build a rewarding and successful business. • Regular customer web leads directly into your e-mail inbox • Low staffing levels and B2B trading hours • Low levels of non-perishable stock • Franchisees that actually enjoy what they do. PACK & SEND requires a target investment of around £120k, which is estimated to get your store to break even and hence self-financing from then on. They have relationships with several high street banks and can provide detailed advice on market assessments and business planning. L FOR MORE INFORMATION Call Mike Ryan, Graeme Rhodes or Tony Fowles on 0118 9584628 to discuss how PACK & SEND could be the opportunity you are looking for, or e-mail franchises@packsend.co.uk with your contact details. More information is available at www.packsend.co.uk

Volume 18.8 | GOVERNMENT BUSINESS MAGAZINE

Becoming a highly effective EMPLOYEE-LED MUTUAL can do amazing things for your organisation. It can increase productivity, innovation, employee engagement and motivation. It can reduce absenteeism and bureaucracy. It can improve service quality. It can help deliver savings.

it can. can you? Getting it right is not easy. Baxi Partnership has answers to the technical, financial and cultural challenges of setting up an employee-led mutual. To find out what mutuals can do for you, contact us on 0870 680 6702 or visit us at www.baxipartnership.co.uk

LATIN-AMERICAN CULTURE WORKSHOPS MUSIC - DANCE - FOOD The Road Haulage Association continues to successfully provide flexible training for councils across the country, including: Health & Safety l Operator licence training l Drivers’ Hours l Digitacho l Driver CPC l

Latin Heart presents cultural and music workshops in schools. Our aim is to disseminate and transmit knowledge of Latin American and Andes music, dance and culture.

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• Latin-American Workshops • Live Andean Music • Salsa and Merengue Dance Lessons • Latin-American Food • Native Costumes and Instruments

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website www.latinheart.co.uk email latinheart@hotmail.co.uk phone 07795360753

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01733 261456

source and funding is an issue. Some employees reported that their attempts to explore the option were being thwarted by senior management. Unions were often not involved or consulted until late in the process. Yet, when unions were involved from the outset, the transition was reported to be much smoother.

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BARRIERS There were several technical issues that had to be resolved. Irrecoverable VAT often presented an additional cost to some mutualisations. The report requested that the government consider that VAT recovery arrangements that currently exist for government and public sector bodies be extended to mutual delivery bodies. The group also asked the government to consider how procurement legislation and procedures can be used to allow new mutual organisations to grow, and not be suppressed by larger organisations. The report recognised that mutual delivery models were a means to drive positive change, and employee led mutuals did report significant efficiencies. However, the group stated that cost cutting should not be the prime motivator for mutualisation.

MUTUALISATION

RE-STRUCTURING OWNERSHIP What should public sector organisations bare in mind when considering a move towards mutual ownership and what benefits can this bring, asks the Employee Ownership Association The recent report ‘Sharing Ownership: The Role of Employee Ownership in Public Service Delivery’ is effectively the first considered report card on the government’s mutualisation agenda. The report is the result of a year-long inquiry by the All Party Parliamentary Group on Employee Ownership which comprises MPs and peers from all parties. The group heard evidence from a broad range of stakeholders, from public sector employees, public service mutuals, union officials, academics and policy makers. So what was the verdict? TRANSFORMATIONAL RESULTS The most significant finding is that if organisations make it to employee-led mutual

status, the results are transformational. Organisations reported impressive results in terms of improving service delivery and staff engagement. For example, after one year in the new ownership model, Central Surrey Health had reduced waiting times for musculo-skeletal physiotherapy from 16 weeks to four weeks. Every spin-out who gave evidence were very clear that employee ownership was the right move for them. However, the path to employee-led mutual status was not easy. Many barriers were identified. There is a lack of understanding about what mutualisation is and how the process might work. Appropriate expert advice and support is difficult to

MAKING IT A REALITY How can public sector organisations make it happen? The Employee Ownership Association published a guide called ‘How to become an employee-owned mutual’ earlier this year which sets out the key steps. The first step is to assess the costs and benefits of all available options. An employee-led mutual model will not fit every organisation; there may be other ownership structures that are more appropriate. The next step is to build a viable business: what are the key capabilities of the organisation? Where will revenues come from? Will revenues cover the resources required? What funding is required? These questions and more will feed into a comprehensive business plan. Following from this comes planning, leadership and engagement. This kind of transition management can be a significant distraction to the operation of the business and getting this stage right is critical to a successful outcome. Careful planning will minimise disruption and leaders must all demonstrate support to the process and ensure all stakeholders are considered. The next step is the legal and technical considerations. It is important that the ownership structure fits the organisation, not the other way around. Careful due diligence will allow proper risk assessment. A key part of this stage is an examination of employee terms and conditions and how issues such as pensions will be handled. Of course, procurement and commissioning matters must also be addressed and it’s useful to explore these early in the process. Then you should bare in mind ownership E

Volume 18.8 | GOVERNMENT BUSINESS MAGAZINE

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Experienced provider of quality effective private ambulance services to both private, public and commercial clients throughout the United Kingdom Aero Medical Ambulance Service has been established for over 36 years. We specialise in medical repatriations and being based in Hertfordshire, we are conveniently located within easy reach of the South East: London Stansted, London Luton, London Heathrow, London City, London Gatwick and various other smaller airfields that accept air ambulances. In addition to meeting patients and medical crews at airports, we also provide airside lift-offs from commercial flights and specialised air ambulances, as well as continental repatriations and long distance journeys. We are also able to provide medical cars, fully equipped ambulances, through to high dependency ambulances with a full medical crew complete with specialist nurses and doctors, also coordinating full air ambulance evacuations. We can also offer a full range of medical facilities, health screening, travel vaccinations and many other options. Experienced at providing medical support and cover at events and various occasions, we can provide first aid cover to specialist nurses and doctors for sports events. We

have a fully kited emergency 4x4 ambulance, which enables us to take a full medical crew to the patient no matter what the terrain. We have the unique ability to be able to take all the equipment with us to treat the patient no matter what the situation or conditions. We are also able to offer medical cover for events where there is a large area and have a response car remotely patrolling

to deal with issues, being backed by a full emergency ambulance and crew. This is particularly effective with walks, runs and large scale events. We provide enhanced medical cover for any event no matter how large, providing effective medical cover and reassurance for those who attend. Aero Medical Ambulance Service works in partnership to provide all kinds of medical transport from air ambulances to emergency ambulance response, patient transport, organ and blood transport and all various medical needs. We operate 24 hours a day, 365 days a year. Working closely with private doctors we also provide a fast response day or night for patients wanting to be transported to their chosen care provider. Any patient transported by Aero Medical Ambulance Service can be assured of receiving a very high level of care and treatment from the moment of first contact to ensure all their needs are met. FOR MORE INFORMATION Tel: 07717 478648 www.aeromedicalambulance.com

We Listen to you, We have Time for you, We treat you with Care. Aero Medical Ambulance Service is based in the South East of England, located close to the main road routes to access areas quickly. Aero Medical Ambulance Service is an independent provider of quality private ambulance services. We have a well known reputation for specialising in medical repatriations within the UK and Europe since 1974. Aero Medical Ambulance Service

24/7 365 Days

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offer a friendly and professional service to meet your requirements. All our ambulances are kitted to deal with all needs of the patient. Patients receive a high level of care, from the moment of first contact to ensure all their needs are met.

Tel: 07717 478 648

We offer: • Ambulance Transfers • Hospital Appointments/Visits • Emergency Ambulance Response • Air Ambulances • Medical Cover for events • First Aid and Medical Training

www.aeromedicalambulance.com

MUTUALISATION going forward. Careful consideration is needed into areas such as who the directors will be, how they will be appointed and removed, and how the owners can ensure the organisation is being run correctly. The final step is securing a strong mutual future: the formal transfer of staff, assets, contracts, etc, is only the beginning of the organisation. The new organisation must continue to look at improving how services are delivered, constantly building capacity and skills, and constantly assess how the ownership culture is working.

E and governance; who will own the business is a key question. Will it be employee-owned, or will employees share ownership with other stakeholders, for example service users, or will the authority retain a stake?

Will employee ownership be directly held by shares, or indirectly in a trust in the way John Lewis Partnership partners own their company? Good governance is essential for the robustness of the organisation

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THE PUBLIC SECTOR Despite the obstacles and challenges, there has been tremendous enthusiasm demonstrated to date by public sector organisations looking to explore mutual models. More than 200 have contacted the Mutual Information Service for help, with many others seeking support from other agencies and consultancies. Cabinet Office Minister Francis Maude stated that he would like to see one million public sector workers to be working in some form of mutual by 2014. That’s an ambitious target, but with the right advice and support, and with some legislative help, that figure might just be possible. L

Have you got what it takes to set up a mutual, asks Campbell McDonald, director of the Baxi Partnership I want to start this article with a health warning: I am not about to be relentlessly positive about public sector mutuals. If you want to hear that they’re the silver bullet that is going to rescue our public services, I suggest you stop reading now. With that said, if you are contemplating taking a service down this route, I want you to clear your mind and answer one simple fundamental question: why on earth would you choose to do this? Forget the answers you may feel you ought to give: because it will boost productivity levels, make everyone commercially-minded and entrepreneurial, drive up creativity and innovation, promote far greater staff motivation and a willingness to go the extra mile. None of these are wrong, I just don’t think for most they are the real reasons. If you are totally honest, I’d be very surprised if the principal answer to this question didn’t come down to one or both of the following: to save jobs and to save money. Again, neither is necessarily wrong. Employee-led mutuals can help achieve both. It’s just that neither are the best answer to that basic question. The best answer is ‘because we can’. And I don’t mean that in an insolent

teenager answering back kind of way. Or even a Barack Obama campaigning for re-election kind of way. Rather, the best reason to become an independent mutual organisation right now is because you have seriously good reasons to believe that greater operational freedom will enable you to be significantly more successful in achieving your primary goals. Put another way, the greatest danger lurking in this agenda is that groups of employees reach for what feels like the least bad option given current circumstances and put themselves through a process for which they are fundamentally unfit thereby setting themselves up to fail. The point I’m driving at is that doing this really isn’t easy. There is a vast amount of blood, sweat and tears that goes into a successful transition. And once you’ve gone live, only then does the real work begin in order to stay alive. That is not to say there are not remarkable rewards on offer if you get it right and make a success of it. Just don’t underestimate what is involved in achieving that, and be really honest at the start about whether you are up for the fight and what kind of help you’re going to need to win it. To end on just one example, at the outset

it can often look like the technical challenges are those that will require every ounce of tenacity, persistence and guile to navigate and come out on top. Issues like procurement, tax, pensions, assets, legal structures. It can come as a revelation then that what is often thought of as the softer cultural challenge is anything but. The two-step change in mindset – to being more commercial and operating in an employee-led culture – needs to be addressed and supported as early as possible. If you don’t get this bit right, you risk finding yourself sitting in a new mutual structure in two years time asking where are all those benefits that were dangled before you like so many silver bullets. FOR MORE INFORMATION Fife Address: Evans Business Centre, Pitreavie Business Park, Dunfermline, Fife KY11 8UU London Address: 10 Greycoat Place, Victoria, London SW1P 1SB Tel: 0845 680 6703 support@baxipartnership.co.uk www.baxipartnership.co.uk

Volume 18.8 | GOVERNMENT BUSINESS MAGAZINE

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EVENT PREVIEW

INSPIRING FUTURE TALENT In the current economic climate the issue of leadership has never featured so prominently. Learning and development (L&D) professionals within the public sector need to identify and encourage future talent. After all, it is the leaders of tomorrow who will revitalise and drive forward organisations L&D professionals across the country recognise that they need to be able to develop new training schemes to meet these requirements. This is one of the topics under debate at the renowned World of Learning Conference & Exhibition. Taking place 27-28 September at NEC Birmingham, the event addresses many of the key issues affecting the L&D industry today. The conference has an impressive line-up of speakers who will discuss key industry issues with coaching, informal and social learning, collaborative and workplace learning, mobile and e-learning development and building a compelling business case all covered in the programme. Among the speakers is Tony Kerley, director at ERAS, who will be speaking about investing in the leaders of the future. He observes: “What constitutes high quality leadership in business is often misunderstood. It is not about charisma. It is about inspiring people to follow a common purpose and give their all because they care and believe in the cause and the leader.” DEVELOPING LEADERS Tony is delivering his seminar at the conference along with Aidan Thomas, chief executive of Norfolk and Waveney Mental Health NHS Foundation Trust. Together, they will discuss the skills leaders need in today’s business environment, how to align leadership programmes with business priorities and, crucially, how to identify potential leaders and develop them. David Williams, founder and CEO at Impact International, one of the exhibitors at the show, explains the importance of supporting talent: “The best future leaders are probably already in your organisation. There is no better way to make sure your organisation stays competitive and effective than by challenging, nurturing and enabling your most talented people. ”Leadership can and does emerge at all levels in an organisation. If it is encouraged and nurtured then it will become a vital factor for survival and growth. Our recent global survey1 revealed that 65 per cent of people believed leadership was ‘crucial’ to the survival of their organisation and when asked which areas of people development would have the greatest positive effect over the next 3-5 years, leadership development also came out top.” The highly respected World of Learning Conference will feature industry-leading speakers from across the globe, high profile case studies, interactive seminars

GOVERNMENT BUSINESS MAGAZINE Volume | 18.8

and discussion forums, while the exhibition will bring together around 100 UK and international exhibitors. Valerie Todd, director of Talent & Resources for London and South-East rail initiative Crossrail, and commissioner for the UK Commission for Employment & Skills, will deliver the opening address at the conference. She is set to explore how L&D can help businesses develop, the role of skills in driving business growth and the critical role of L&D in engaging individuals, retaining talent and creating a high performance culture. KEYNOTE SPEAKERS Charles Jennings, one of the UK L&D industry’s foremost commentators, and managing director at Duntroon, will deliver a keynote address explaining how

potential, compile a succession plan and encourage team members to drive their own development. This interactive session is hosted by Scott Hobbs and Anne Hamill, directors at Talent & Potential, and Martin Hills, leadership & professional development manager at Nationwide. Andy Dickson, head of global solutions at Impact International, is delivering a seminar on ‘Developing and engaging talent’, focusing on the challenges and opportunities of talent management in order to deliver sustainable business growth. Andrew Gee, senior project manager at Venture Marketing Group, the organisers of the World of Learning Conference & Exhibition, comments: “We have researched the knowledge and insight that L&D practitioners need to acquire to contribute effectively

“In times like these, the learning and development function within a business is critical. That’s why attending the World of Learning is critical for every L&D professional. It is a focused event that delivers real depth and breadth of the latest products, services and developments within the sector” Rachel Kay, business development manager, Thales Training & Consultancy. to develop and manage a more effective L&D strategy through a united approach to learning. He will provide advice on working in collaboration with stakeholders to deliver what the organisation needs. Laura Overton, managing director at Towards Maturity, will close the two-day conference with an interactive session focusing on adapting to change and influencing success. Using the audience’s experiences and the latest research, she will outline practical ideas to increase business buy-in and build performance via conversations across different levels of the business. The free learning seminar programme, sponsored by TrainingZone.co.uk, offers practical advice and details the experiences of other learning practioners in dealing with various issues affecting the industry. Among the seminars will be ‘Can line managers become talent managers?’ which explores how managers can identify

in various areas of HR management, and have developed the conference and exhibition to deliver what they require, covering many of these crucial subjects.” Alongside the seminars, a host of free features enable visitors to gain help and support to further their career in the L&D sector. At the Professional Development Zone, advisers from the British Institute for Learning & Development (BILD) will be on hand to give one-to-one advice on topics from performance improvement to key challenges in the workplace. BILD experts will also lead tailored group sessions in the Skills Workshops taking place throughout the show. SOCIAL LEARNING ZONE Visitors interested in exploring the use of social media to enhance learning activities and knowledge sharing should head to the Social Learning Zone for presentations and one-to-one sessions. E

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E A well-established feature at the show, the Experiential Learning Zone offers engaging and inspiring workshops that allow visitors to experience first-hand highly creative solutions for skills development. The International Zone, in association with UK Trade & Investment, is dedicated to encouraging trade and growth on a worldwide level. Visitors can meet key decision-makers and potential partners from overseas who are looking to link with UK training providers or purchase UK products, services and expertise. Those looking to expand overseas can learn how to develop an international business and obtain advice from UKTI’s overseas trade advisers on doing business in their country. HAPPINESS AT WORK ZONE New to the World of Learning 2011, the Happiness at Work Zone looks at how to engage people on a personal and professional level in the workplace and how to create the right environment for positivity and productivity. Visitors can meet trainers across a range of disciplines at the Trainer Base, or relax and meet new contacts at the Business & Networking Lounge. These features, along with the conference and exhibitors, make the show an essential date in the diary for all L&D professional, who will take away with them genuine and inspiring solutions for their day-today and long-term business objectives. “L&D professionals are facing a rapidly changing environment with a variety of new issues and opportunities that were not around before the recession. A visit to the event will ensure they are up-to-date with the latest thinking in every aspect of the industry and provide cost-efficient solutions to their needs,” says Andrew Gee. Rachel Kay, business development manager at Thales Training & Consultancy, an exhibitor, agrees: “In times like these, the learning and development function within a business is critical. That’s why attending the World of Learning is critical for every L&D professional. It is a focused event that delivers real depth and breadth of the latest products, services and developments within the sector.” FOR MORE INFORMATION Visitors can register to attend the World of Learning 2011 at www.learnevents. com, where full details about the event are also available. For the latest news and updates about the World of Learning 2011 follow the exhibition on Twitter at www.twitter.com/Learn_EventsUK, and join the World of Learning Conference & Exhibition group on LinkedIn. L Notes: 1. Between November 2010 and January 2011 Impact International conducted a global survey into people development trends. The research was conducted with 296 professionals from across the globe.

Volume 18.8 | GOVERNMENT BUSINESS MAGAZINE

Want an energy solution with more flexibility? Say hello to Energy Expert from GDF SUEZ Manage your energy contract and make informed decisions Earn an income from your load flexibility Expert advice from a dedicated account manager Get highly flexible, market linked energy purchasing contracts Regular energy market updates Access to user friendly online energy management tool

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EVENT PREVIEW

FORUM FOR INSPIRATION

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Taking place 13-14 September at the Birmingham NEC, The Energy Event is one of Europe’s largest event dedicated to energy procurement, management and efficiency With a 10-year history, The Energy Event has grown to be one of the largest energy exhibitions and conferences in Europe. Supported by the leading industry associations and organisations, this year’s event will provide the UK’s largest client-led seminar programme free of charge and will address the key issues of energy availability, affordability and sustainability. Here, Government Business looks at the latest news about the event. GET A GRIP ON YOUR ENERGY USE The Energy Event is aimed at all businesses that want to get a grip on their energy use, comply with legislation and procure energy more intelligently. It brings together all of the major energy suppliers and brokers in the UK under one roof as well as presents the largest seminar programme of its kind in the UK. Visitors have the opportunity to meet exhibitors, learn from industry experts and be inspired by end user led case studies from companies such as Marks &

Spencer, Travis Perkins, Polyflor, BT, Arup, BASF and the Olympic Delivery Authority. Providing a forum for debate and discussion of the biggest issues affecting energy pricing, risk, and the reduction of carbon at the Energy Event is the Energy Insight Conference. It brings together leading

and will affect all energy users. The recent report by The Energy and Climate Change Committee stresses that “the big omission from the government’s proposals is a plan for reform of the wholesale electricity market.” Speakers at The Energy Insight Conference are set to question whether

This year’s event will provide the UK’s largest client-led seminar programme free of charge and will address the key issues of energy availability, affordability and sustainability. experts and commentators in the fields of economics, climate change, energy policy and security, the nuclear industry, demand management and carbon reduction. The largest shake up of the electricity markets since privatisation is occurring

the reform is on the right track. Commenting recently on the Electricity Market Reform, Tim Yeo MP, chair of The Energy and Climate Change Committee said: “The government must go back to the drawing board and come up with E

Volume 18.8 | GOVERNMENT BUSINESS MAGAZINE

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EVENT PREVIEW Why attend? Attracting the industry’s decision makers, The Energy Event is the perfect platform for informed discussion and premium networking opportunities. The event addresses the very latest issues through its expert-led seminars as well as offering the chance for visitors to meet the industry’s key players at the exhibition. Visitors have free access to several conferences in which over 50 leading industry experts offer key practical and policy advice, ensuring you and your organisation are aware and up to date.

Volker Beckers

E a more straightforward and coherent set of plans to reform the electricity market. Radical reform of the wholesale energy market is needed to stop the big six from stitching it up, but at the moment ministers are only tinkering at the margins.” Shadow minister for Energy and Climate Change, Huw Irranca-Davies, agreed with the report findings and the fundamental questions it poses, including wholesale electricity market reform, the dominance of the big six, lack of liquidity in the market and the inherent problems of a one size fits all policy on the Feed-in Tariff. EXPERT SPEAKERS Expert speakers at the Energy Insight Conference include professor David Mackay, chief scientific advisor of the Department of Energy & Climate Change, who will give a presentation called ‘What part do major energy users have to play in creating a low carbon, sustainable future?’; Hugh Jones, MD of the Carbon Trust who will talk about ‘Target setting and an introduction to the Carbon Trust Standard’; Volker Beckers, CEO, RWE npower, who will give a presentation entitled ‘Addressing the energy gap – which fuels will become prevalent and how will carbon taxes affect this mix?’; and Sara Vaughan, director of regulation and energy policy, E.ON, who will talk about ‘Cleaner and better energy’. Taking place at The Energy Information Theatre will be numerous presentations

GOVERNMENT BUSINESS MAGAZINE Volume | 18.8

that offer an opportunity for energy professionals to hear case studies and reports from peers about the many energy issues concerning the industry today. Dr. Martin Blake, founder of Carbon Zero Solutions, will give a presentation entitled ‘Strategies for designing an effective carbon reduction strategy for your organisation’ on day one. As the head of sustainability for Royal Mail from 2007 until 2010, Martin Blake led the organisation to reduce its carbon footprint by an impressive 20 per cent over three years. In his current role he provides strategic leadership for companies looking to develop the commercial benefits of adopting a sustainable approach to business. During his presentation he will demonstrate the benefits of employing energy saving processes and the compelling case for building your carbon reduction strategy beyond simple compliance. Also at The Information Theatre visitors will see a presentation on ‘How the Green Deal can save the world’ delivered by the director of the Association for the Conservation of Energy, Andrew Warren. The Green Deal, introduced by the coalition government with the belief that it will “revolutionise” the energy efficiency of British properties, will deliver a framework to enable private firms to offer consumers energy efficiency improvements to their businesses at no upfront cost, and retrieve payments through a charge in instalments on their energy bills. In short, it will help businesses to consume less energy and waste less

money by becoming more energy efficient. An example of involvement from a major trade body is a presentation entitled ‘Selecting, monitoring and managing building controls to save energy and money’ that will be delivered by Ian Ellis, president of the Building Controls Industry Association (BCIA). The BCIA, which is taking part in The Energy Event for the first time in 2011, is the Unified Voice of the UK Building Controls Industry; the presentation will promote its main message, which is “building controls are key to saving energy in buildings.” HOT TOPICS Similarly, sessions on the afternoons of both days, will be hosted by the Major Energy Users’ Council (MEUC) and will cover topics including understanding efficiency in relation to water, energy and gas, low carbon incentives and legislation, energy security, energy monitoring and management, managing energy risk, and employing an energy broker. Fascinating case studies such as ‘Reducing gas and electricity consumption – how technology has assisted’ led by Brian Cairns, energy manager, M&S will be part of the programme. The rich content provided through the conferences compliments the exhibition, which includes 150 leading manufacturers, suppliers and service providers. Visitors are given access to the leading organisations and associations in the industry, enabling them not only to choose the right energy strategy for their business, but also glean expert information on reducing energy costs and improving efficiency. The Energy Event is sponsored by British Independent Utilities (BIU), a world class systems-based utility consultancy that specialises in large multi-location portfolios, and will be available to advise visitors on how to position their organisation’s energy strategy to keep costs low and reduce energy risk. L FOR MORE INFORMATION To register your free place, please visit www.theenergyevent.com/ GBPR and quote GBPR.

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EMS Ltd specialises in the service and maintenance of air conditioning and ventilation systems, with a view to maximising efficiencies and minimising down time. Our technical team has over 50 years’ experience in the design, installation and maintenance of air conditioning plant. We recognise that many systems are operating at less than optimum efficiency, because they were either commissioned incorrectly or have been modified without proper re-commissioning. We tailor our maintenance contracts to target specific savings in power consumption and provide strategies to meet your company’s CRC commitment. A unique part of the EMS service involves the use of a new diagnostic tool that promises to quickly and accurately determine how well your air conditioning and refrigeration plant is performing. Clients do not have to depend on a laborious manual process

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to get any idea of how well their plant is operating. EMS uses this tool as part of a regular maintenance check-up and, in almost every case, the analysis will help clients reduce running costs (on average 10-20 per cent) to lower their energy bills, as well as the plant’s carbon emissions. FOR MORE INFORMATION Call Alan Meredith now on 0845 2000 062 or visit www.emsltd.biz

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Call us now on 01923 256 700 Volume 18.8 | GOVERNMENT BUSINESS MAGAZINE

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The best solutions for achieving energy savings For 20 years Llumarlite has supplied, engineered and installed commercial and industrial lighting solutions that significantly reduce energy consumption and costs, comply with legislation and help meet carbon reduction targets for some of the biggest corporate brands. We engage with our clients to determine their requirements and provide the best options to meet their energy reduction targets whilst maintaining their corporate identity. Through energy usage profiling (monitoring and targeting) we gain a full understanding of our client’s energy usage pattern to enable us to design and engineer a solution that will provide the desired return on investment. We provide and install energy

efficient solutions that both lower overall running costs and reduce emissions, providing achievable pay back scenarios. We have formed strategic partnerships with leading manufacturers, which enables us to design and install some of Europe’s most innovative energy efficient products. The Llumarlite team can provide expert advice to determine whether controlling and refurbishing existing luminaires or installing a complete new system is the most cost effective solution. FOR MORE INFORMATION Llumarlite, Unit 30 Anglo Business Park, Smeaton Close, Aylesbury, Bucks HP19 8UP Tel: 01296 436666. www.llumarlite.co.uk

Architecture, space planning and strategic space management The practice has over 13 years experience working in-house for large public and private sector institutions across London and the South East. We are equally at home preparing briefs, feasibilities and detailed proposals for any size of project, however large or small, and have the capability to manage complex, multi-sited property portfolios between 500 and 500,000 sq ft. We pride ourselves in a professional and timely delivery of high quality information in a variety of formats to suit individual organisational technology platforms and communication methods. Benefits to an organisation of this working model can be summarised across rapid response and refinement of proposals, on-call service delivery and economic, high quality delivery. 112720 Government Business Professional and trade body

affilliations include RIBA Chartered Practice Federation of Small Businesses Approved Contractor – Chelmer Housing Partnership and Chelmsford Approved Contractor – St Georges Community Housing, Basildon. FOR MORE INFORMATION Glynn Williams Tel: 01245 222692 Fax: 01245 222692 Mob: 07973 835067 glynn.williams@tesco.net www.glynnwilliams Mag Advert 13/5/11 14:03 architects.com

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GOVERNMENT BUSINESS MAGAZINE Volume | 18.8

EVENT PREVIEW

EFFICIENCY AND SUSTAINABILITY Energy Solutions attracts energy users from all over the UK looking to source advice, education, products and services to help shape their organisations, energy strategy and ultimately become more sustainable, renewable and carbon efficient In a time of austerity, the spotlight continues to shine firmly on local government to create significant cost efficiencies across the board. Cutting costs, combined with the government’s pledge to reduce UK carbon emissions by 20 per cent by 2020, means that reducing energy consumption should sit at the top of every local authority’s agenda. However, with the government’s Energy Bill currently on hold, initially expected to be debated before parliament’s summer break, there is now added uncertainty over government support and incentives for energy reduction across the public sector. Local government must now drive best practice and seek out the most effective, cost efficient and sustainable products systems and

services. To achieve this, those responsible for implementing suitable, sustainable, energy resources, should visit Energy Solutions 2011 – widely regarded as the UK’s leading energy management and procurement event. More than 2,900 people attended Energy Solutions in 2010, bringing together

professionals from a vast range of industry sectors. Incorporating energy management, procurement, energy efficiency and onsite renewables, the event attracts energy users from all over the UK looking to source advice and ultimately become more sustainable. INDUSTRY LEADING EXHIBITORS Carobomat, EBM-papst, Scottish Power, STC, UPL, Esight, Bayat Energy, Siemens Energy Management and ENER-G are amongst the industry leading exhibitors set to demonstrate their latest products and services. Neal Goddard, UK sales manager at Carbomat, an exhibitor at Energy Solutions this year, comments: “As a pan-European distributor of Photovoltaic systems and other renewable energy products, one of the main concerns for the industry we operate in is the uncertainty over government support and incentives, for example the FIT (Feed-in Tariff) incentives. “Our products and services enable E

Built Environment

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Cutting costs, combined with the government’s pledge to reduce UK carbon emissions by 20 per cent by 2020, means that reducing energy consumption should sit at the top of every local authority’s agenda.

Volume 18.8 | GOVERNMENT BUSINESS MAGAZINE

In association with

Show partners

Supported by

M&E – The Building Services Event highlights the latest solutions and installation best practice for building professionals. Co-located with Energy Solutions and Total Workplace Management, key issues such as energy management are addressed along with an unrivalled collection of exhibitors across all the building services sectors such as: • Buderus • Evinox Limited • Ideal Commercial Heating • Mitsubishi Electric

M&E - The Building Services Event is co-located with

• Remeha Commercial • Rittal Ltd • Space Airconditioning plc • Valsir SpA

By visiting M&E – The Building Services Event, you can also benefit from over 150 hours of free education, exciting feature areas and gain new ideas from the expert speaker panel on how to make your organisation more energy eﬃcient & eﬀective.

If you are interested in exhibiting or in any of the sponsorship opportunities available, contact Nathalie Storey on + 44 (0)20 7921 8087

WWW.BUILDINGSERVICESEVENT.COM

COST THE T ’ N EA D E R NE

DING SERV L I ICE BU S

AND QUOTE GBA2 TO AVOID THE £30 ONSITE ADMISSION FEE

Organised by

EVENT PREVIEW E organisations to minimise costs, reduce energy consumption and improve sustainability, providing our customers with high quality, cutting edge equipment. We exhibited at Energy Solutions last year and found a good mix of enquiries from installers and specifiers from within the London/South East region. Visitors to our stand can expect to see the latest PV hardware and have the chance to meet knowledgeable professionals.” Supported by the Carbon Trust, a leading global provider of specialist support to help businesses reduce carbon emissions and save energy, Energy Solutions provides the ideal opportunity to engage with key decision makers and industry experts, network with top-tier professionals and is home to a number of exciting feature areas. INVESTORS IN EDUCATION With education and knowledge driving the sector, Energy Solutions sees the return of The Energy Academy, The Renewables Theatre and The Green-Tech Theatre, where a programme of free dedicated seminar sessions will provide expert opinion and guidance on significant industry concerns. The Energy Academy will host a series of seminars concentrating on procurement and management strategies, whilst The Renewables Theatre will focus on micro generation and sustainable power. Visitors to The Green-Tech Theatre are invited to discover the key factors and teachings of successful energy saving campaigns through case study lead seminar presentations. Dedicated to the UK efforts of establishing a low carbon economy, the Carbon Trust will also be taking part in the Energy Solutions comprehensive seminar programme. New to Energy Solutions for 2011 and run in association with the Major Energy Users Council (MEUC), Energy Question Time will focus on the key energy procurement issues relevant to UK businesses. Attendees are invited to put questions to the panel of respected industry professionals participating in the most anticipated energy related panel debate. Another new feature at Energy Solutions this year is the Renewables Pavilion. Encouraging visitors to learn about the advances in technology, visitors are invited to engage with exhibitors dedicated to delivering practical, onsite, renewable generation solutions. INNOVATION SHOWCASE The Innovation Showcase returns to Energy Solutions for its second year, with a new and improved format. Providing a platform for pioneering industry experts to present the latest innovations, which will assist in saving energy and ultimately help companies to profit from sustainability. Highlighting the global air pollution problem and the effects that increased air pollution has on our environment, the Camfil Farr IAQ (Indoor Air Quality) road show will be calling

in at Energy Solutions. According the World Health Organization (WHO) air pollution kills approximately two million people every year. Being inside does not keep out the threat of outdoor pollution, as it can easily penetrate into our homes and buildings including places of work, schools etc. and therefore contribute to indoor pollution. The Camfil Farr IAQ trailer and truck, incorporating an auditorium for up to 20 people and four lab stations focusing on IAQ, will be demonstrating the long term impact of air pollution including its associated costs to businesses whilst indicating the benefits of clean air and efficient air filtration solutions. INNOVATION & SUSTAINABILITY AWARDS Taking place during Energy Solutions, the Innovation & Sustainability Awards will showcase the success stories of the year, celebrating the people, products and services that have made a real difference

the latest developments and key issues affecting the FM industry. All three events are free to attend for pre-registered visitors. In addition to the extensive education on offer from Energy Solutions, Building’s UK Infrastructure Forum (UKIF) Energy conference will also take place alongside Energy Solutions. Produced in partnership with URS Scott Wilson and sponsored by Eurobond, Faithful+Gould and Fenwick Elliott, UKIF: Energy is the definitive energy infrastructure conference in the UK for the construction industry. With a focus on renewable energy and energy from waste, this two-day event will bring together the influencers and key players shaping the future of low carbon and clean energy infrastructure in the UK. The conference programme is aimed at senior figures in the construction and energy industry including consultants, engineers architects and designers, energy waste and

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Local government must now drive best practice and seek out the most effective, cost efficient and sustainable products systems and services. To achieve this, those responsible for implementing suitable, sustainable, energy resources, should visit Energy Solutions 2011 – widely regarded as the UK’s leading energy management and procurement event. in their industries. Categories include: • Best innovation in energy management • Best innovation in building services • Best innovation in green products or services • Outstanding contribution to the industry The Innovation & Sustainability Awards will be open for entries in early August 2011. Home to over 150 hours of educational content, Energy Solutions is co-located with M&E - the Building Services Event and Total Workplace Management, the FM & Estates Event. M&E - the Building Services Event is the UK’s only dedicated event for all building services. Run in association with CIBSE and supported by NICEIC, HVCA and ECA, M&E and its co-located events are expected to attract more than 8,000 delegates who are interested in a range of industry areas including refrigeration, air conditioning, electrical installation, plumbing, heating and ventilation. In addition to building services, there is also a clear focus on the issues surrounding safe working practices and the applications of environmental protection. Having established itself as the premier meeting place for the FM industry, Total Workplace Management, produced in association with the British Institute of Facilities Management (BIFM) will address

water companies, local authorities, central government, economists and finance advisors. With discussions around the latest policy updates, a comprehensive market overview and analysis, UKIF: Energy will present current and practical insights into this exciting sector. Taking place at London Olympia 11-12 October, Energy Solutions is the UK’s largest exhibition dedicated to energy management and procurement and onsite renewables. The event is set to showcase the latest in a wide range of products and services from more than 300 exhibitors across the energy sector. Visitors to Energy Solutions will benefit from serious educational content, secure a solid understanding of the latest energy legislation and learn from an amazing line up of industry experts. In addition to discovering creative energy saving ideas, the networking opportunities are second to none, allowing new relationships to forge and confidences to be boosted. L FOR MORE INFORMATION For further information on Energy Solutions 2011, the Innovation & Sustainability Awards or to register for your free pass, please visit www. energysolutionsexpo.co.uk Follow us on Twitter @energysol_expo and join our LinkedIn group for the latest information.

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EVENT PREVIEW

OUTDOOR INSPIRATION

IOG SALTEX features live demonstrations, tried and tested products as well as the latest innovations in groundscare, sports facilities, amenities, landscaping and estate management With over 300 exhibitors, a host of special feature areas and a not-to-be-missed Education programme, this year’s IOG SALTEX will be the turf care and open space management show of the year. As well as displaying thousands of products, many of which are being launched or shown in public for the first time, the event will address the needs of the complete spectrum of the open space industry – from fine turf and sports surfaces through to turf maintenance, children’s outdoor play and safety surfacing, landscaping, contracting, commercial vehicles, outdoor leisure and facilities management, as well as software and security equipment. The event, held 6-8 September at Windsor Racecourse, Berks, will be attended by open space management professionals and contractors – from groundsmen and greenkeepers through to play officers, architects, designers and surveyors as well as local authority and outdoor leisure facility managers. Organised by the Institute of Groundsmanship, the first IOG exhibition was staged in 1938, the forerunner to today’s IOG SALTEX Sports, Amenity & Landscape Trade Exhibition. Held annually at Windsor Racecourse, IOG SALTEX is the annual extravaganza for everyone who cares for and/or manages open spaces – including groundsmen, greenkeepers, contractors, local authority and leisure facility managers.

The event will be attended by open space management professionals and contractors – from groundsmen and greenkeepers through to play officers, architects, designers and surveyors as well as local authority and outdoor leisure facility managers.

SPECIAL ATTRACTIONS This year’s show will also feature a number of special attractions, such as the Education Zone, the 4x4 off-road course, and the World of Arb Area. The Education Zone, a new feature at this year’s IOG SALTEX open space management show, will offer visitors an unrivalled resource of back-to-basics turf skills, a showcase of industry-specific colleges and a series of unrivalled demonstrations of best-practice machine servicing and checking. The Zone, therefore, will provide beginners with useful snapshots of everything needed to get started, while more experienced visitors will also receive timely updates of modern practices. Indispensable advice on equipment maintenance will be complemented by a focused display of training courses and education routes by organisations such as Badger Hill Training, City & Guilds Land Based Services, Ian Gower Associates, Merrist Wood College, MWAC, Myerscough College and Writtle College, alongside the training and education expertise of the Institute of Groundsmanship, Hadlow

College and the Institute of Horticulture elsewhere on the showground. The Education Zone will also embrace the ever-popular Sports Turf Skills Village – a daily programme of demonstrations of basic natural turf maintenance skills that will be repeated in the mornings and afternoons on each day of IOG SALTEX. It will cover performance quality; standard/assessment of surface; setting out/marking out; prestart/post operative checks to machinery; setting height of cut; mowing; aeration; scarifying; fertiliser application (including calibration of equipment); and topdressing (including calibration of equipment). The demonstrations – featuring equipment and products supplied by exhibitors – will be supported by ECB Pitch Advisors and IOG training instructors, who will be available to answer any questions visitors may have. Another attraction at this year’s event is the exciting off-road 4x4 course, speciallyconstructed, tested and marshalled by Polaris staff, where visitors will not only be able to test their driving skills but also experience at first hand a number of Polaris 4x4s.

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This year’s programme of activities for arboriculturalists embraces an exciting, informative and comprehensive series of climbing/access and rescue demonstrations, workshops and seminars. The World of Arb area will also feature the Climb a Mile tree-climbing relay race in aid of the Help for Heroes charity. Staged by the BTS Group, the challenge will involve a team of professional arborists climbing a tree in relay to achieve a total height equal to or greater than a road mile. EDUCATION The series of free education seminars boasts a programme that will appeal to a wide range of interests, including topical sessions on sustainability, contracting, the Big Society, grass seed, pesticides, funding and apprenticeships. Meanwhile, this year the show will host professional football’s Playing Surfaces Committee’s bi-annual conference. This is a day-long programme of informative and interesting seminars and debates on a range of topical issues of concern to groundsmen E

Volume 18.8 | GOVERNMENT BUSINESS MAGAZINE

Lubbe & Sons (Bulbs) Ltd. We are wholesale bulb and perennial plant suppliers to the public and private sector, supplying bulbs for formal beds & borders, tubs & containers, and for naturalising Mechanical bulb planting is our speciality, which is an excellent solution for highway planting and prestigious private estates alike. We supply and plant many different, carefully selected combinations of bulbs developed for longer flowering periods, as well as single species of bulbs according to your requirements

THINK POWER CABLES THINK CABLE AVOIDANCE THINK SebaKMT UK supply a full range of Water Leak location, Cable & Pipe locators and Cable Fault location solutions.

Lubbe & Sons (Bulbs) Ltd. c/o Duncan & Toplis Enterprise Way, Spalding PE11 3YR Tel: 01775 766205 Email: info@lubbelisse.nl Web: www.lubbelisse.nl

Electrical Power Telecom Water Leak Detection

Contacts: Michael Lubbe 07872 988406 Fraser Skells 07802 385520

Cable & Pipe Location SebaKMT UK Limited Unit C • Beversbrook Centre • Redman Road • Calne • Wiltshire • SN11 8PR • United Kingdom

www.sebakmtuk.com

sales@sebakmtuk.com • ✆ +44 (0) 1249 816 181

EVENT PREVIEW

E from the 92 professional clubs in the Premier League, the Football League’s Championship and Leagues 1 and 2. It all adds up to a three-day extravaganza of unrivalled expertise, skill sets and products that will ensure volunteers and professionals alike can keep pace with the demands of the ever-changing, evolving and challenging open space management landscape. UK’S LARGEST TRACTOR ON DISPLAY IOG SALTEX exhibitor Cleveland Sitesafe is bringing the largest tractor outside of the USA to this year’s show – a 27-tonnes 650/50 Big Bud originally made in Montana over 30 years ago. Mike Scaiffe, managing director of Cleveland Sitesafe, spent up to 24 months restoring the giant vehicle originally used in the construction industry, and now officially recognised as the UK’s largest and most powerful tractor. It has a six-cylinder Cummins KTA19 650 HP engine and Allison Twin Disc TD.92-2610 transmission. The 650/50 Big Bud will be on display at IOG SALTEX’s South entrance throughout the three days, complementing Cleveland Sitesafe’s display of highly-secure, allsteel café/kiosk, groundsman’s stores and chemical storage solutions.

IOG SALTEX will showcase a range of new products, including the Husqvarna P 524, a new professional petrol front mower with all the same features and benefits as its diesel-powered sibling – the P 520D – but at a lower price. Also on the stand will be the T540 XP professional chainsaw and the new 500 series professional brush cutters with high performance and reliability as well as manoeuvrability. The new 545RX has optimised shaft length and bevel gear angled 35 deg. The gear was designed so that a high torque is available and the cutting equipment is parallel to the ground, helping to achieve the best cutting results. Husqvarna’s X-Torq engine technology enables the 545RX to deliver rapid acceleration and high power over a wider RPM range. X-Torq also increases fuel efficiency by up to 20 per cent whilst reducing exhaust emissions by up to 75 per cent. Another new product on display will be BLEC’s GKB Sandfiller tractor-mounted scarifier and sandslitter which removes and collects spoil and fills grooves with sand in one pass. The machine is specifically designed for aerating and draining sports turf. It can cut grooves at 40mm centres with carbon-tipped blades that go as deep as 4cm. The spoil is removed to a hopper which can

Landscaping & Groundscare

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be side-tipped. Within the same machine is another hopper containing kiln-dried sand that is deposited in the grooves – thus completing the slitting and sanding operation in one pass. With a three-point linkage and 1.2m working width, the Sandfiller is ideal for tractors from 40HP upwards. EDGE INNOVATION AWARDS Exhibitors at this year’s event will again be able to enter the EDGE Awards for product innovation. Inaugurated last year by EDGE (Expo Demo Green Europe), the organisers of four of Europe’s largest open space exhibitions, the EDGE Innovation Awards are competed for in two categories: the construction and maintenance of open spaces (including machinery and equipment), and the design and supply of amenities (including consumables, street furniture, playground equipment and plants). There is also a special prize for environmental excellence and sustainability. The winners of each category at IOG SALTEX will then be judged internationally against the winners from this year’s Demo-Dagen and Salonvert shows in Holland and France, respectively. The EDGE Innovation Awards entry forms are available online at www.iogsaltex.co.uk L

Volume 18.8 | GOVERNMENT BUSINESS MAGAZINE

Sustainable options

made from 100% recycled waste plastic.

Reduce your carbon footprint, your maintenance and spending with Sustainable Options Choose Sustainable Options for commercial and environmental benefits. Made from recycled waste plastic, Sustainable Options products help reduce landfill and save you time & money. Looking just like wood but lasting five times longer, Sustainable Options will not rot, splinter, warp or crack; requires no maintenance (painting, staining or oiling) and is water-proof, weather-proof and vandal-proof.

Quality, versatile recycled materials can be fabricated into walkways, decking, retaining walls, fencing, play areas and outdoor furniture. It’s the environmentally friendly, budget friendly and durable choice to enhance any outdoor space.

WOODCHIPPERS AND ARBORICULTURAL EQUIPMENT FOR THE COUNCIL AND PROFESSIONAL USERS

See us at

SALTEX Stand DAB02

Call today on 0800 136 118

www.sustainableoptions.co.uk

Good for the environment. Good for business.

orchardhill 100% recycled plastic products

Container Sales and Rental

Storage containers Anti-Vandal Offices and canteens BASIS Approved Chemical Stores

Further information and guidance can be gained from our website

Tree Climbing Innovation...

www.redwooduk.co.uk 01794 329 080

ATTENTION

ALL GROUND WORKERS AND TREE SURGEONS

Galvanised steel and all aluminium bodies that are built to last. No painting, No rust Light weight and durable. All built to your specification. From 3.5 to 7.5 tonne. Land Rover and 4x4 our speciality.

www.mrbox.co.uk or call us on freephone

0800 7839885 sales@mrbox.co.uk

For more information or a quote contact Paul or Kevin Tel 01473 822622 Fax 01473 827071 Email: paul@kmrengineering.co.uk/kevin@kmrengineering.co.uk

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Managed services for any industry from Earlsmere

Sustainable Options helps Environment Agency

Earlsmere provides a managed service solution that allows your organisation to outsource your tool, plant and equipment asset register and associated services. Whether you need specialists to design and manage tool and equipment software systems or carry out detailed testing, service and repair to all your equipment on an ad-hoc or planned schedule, then the team at Earlsmere are true specialists across all industry sectors. Options include: complete tool, plant and equipment management solutions; safety and maintenance based software systems; provision of low vibration tools and equipment, hand-arm vibration, whole body vibration and noise testing services; detailed client reporting facilities; monitoring of vibration test data through repeat surveys and on-site assessments; training courses providing up to date information to meet legislative requirements; RFID and barcoding for irrevocable traceability; PAT Testing and labelling.

The problem of rotting fences at an Environment Agency pumping station, has been managed with help from Leeds plastics recycling specialist, Sustainable Options. Wooden fencing around West Sedgemoor Pumping Station, which is about 10 miles from Taunton in Somerset, has been failing because of the damp environment in which it has to exist. But now around 200 metres of the pumping station’s perimeter fencing is set to be replaced with 100 per cent recycled plastic fencing and posts from Sustainable Options. Rosanne Fry, from the Environment Agency’s Technical Support Department, said: “The station is used to evacuate flood water and drain moorland for farming and environmental benefits. “Obviously it is a very wet area, which means fencing surrounding the station is under threat of rotting. “We had not come to

Benefits of using the managed service solution: • Clients can be as involved as they wish at any stage of the project, or • All projects can be run totally “hands off” if required • The detail and logistics of running a project improved by using industry specialists • Information produced is unbiased and accurate • A complete managed service solution helps to give you total legislative compliance • Improved visibility of savings on service costs. FOR MORE INFORMATION Please visit stand G04 at IOG Saltex Contact: Jeremy Hoyle Tel: 01226 750111 jeremy.hoyle@earlsmere.co.uk www.earlsmere.co.uk

A market leader in measurement equipment Seba KMT is a market leader in the production and development of systems and instrumentation for the survey, detection and location of power cables, telecommunication networks, water and gas pipes. SebaKMT’s advice and products consistently save contractors and operators in the water and construction sector time and money. Seba’s equipment is used throughout the UK by organisations to survey ground and detect faults, leaks and services – therefore often minimising any risks of damage to pipes and cables and avoiding any threat to the operator’s safety as well. Its world class products, such as the Easyloc, which is now approved

by Network Rail, V-locPro locators plus its Vivax system of cameras and range of correlators, have established SebaKMT as an expert in all water leakage and utility fault location issues. It not only produces some of the most advance technology but Seba KMT also provides training and consultancy services to contractors, regulated industries and associated groups to improve products and raise awareness of issues surrounding location and detection of utilities. Established in 1951 and based in Baunach, southern Germany, Seba KMT has a turnover of e80m and employees around 400 people. FOR MORE INFORMATION www.sebakmt.com

Sustainable Options before but were suitably impressed enough to place a 200 metre order for recycled plastic posts and rail fencing.” Mark Thompson, Sustainable Options’ UK sales manager, said: “We are delighted to be working with the Environment Agency. Our product is perfect for sorting their problem as our recycled plastic lasts five times longer than wooden fencing, and is water, chemical and vandal proof.” FOR MORE INFORMATION Tel: 0800 1380080 service@sustainable options.co.uk www.sustainableoptions.co.uk

Secure storage containers for a variety of applications Mr Box supplies secure steel storage containers, chemical stores, and accommodation units on a rental or sale basis from a network of depots throughout the UK, and arranges delivery using hiab-equipped vehicles. Available in lengths from 8ft through to 10ft, 20ft, and 40ft long. The stores are constructed of anticorrosive steel, have marine spec paint, rot proof wooden floors (tested to 30 tonnes), and are ventilated to prevent any possibility of condensation. They are also specially designed to be vandal proof, having a have a high security locking system. The stores are also self supporting and require little in the way of foundation and can be easily re-sited if required. If a standard unit is not what you require we also offer a modification service

and can help you to design a tailor made solution. With budgetary constraints biting hard, and theft and vandalism on the increase our high security stores offer an easy cost effective solution to purpose built stores. With rates from as little as £9.00 per week, we offer peace of mind at minimal cost! FOR MORE INFORMATION Tel: 0800 7830550 Fax: 01473 785904 sales@mrbox.co.uk www.mrbox.co.uk

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Kuhn to launch Amenity Pro range at IOG Saltex

A great tip for KMR Engineering at Saltex

Kuhn will be a new name for many visitors to IOG Saltex as the company makes its first appearance at the event for over 25 years to launch its Amenity Pro machinery range. Based in Telford and with an established dealership network across the UK, Kuhn offers implements for use with tractors, compact tractors and ATVs as well as some hand-held appliances. Kuhn’s Amenity Pro range includes hedge and grass trimmers, flail toppers/shredders, powered cultivators, and spreaders

We will be at the Saltex Show this September on stand B15. We plan to display two 3.5 tonne vehicles: an Alloy tipper with a cage and ramps for lawn mower access, and a tree surgeons special build. KMR Engineering Ltd is a well established body builder and engineering fabricator based in Suffolk manufacturing mainly tipping bodies from 3.5 tonne to 7.5 tonne, in steel or aluminium, PTO driven or power packed. Our products include dropsides, flat beds, beaver tails and street/market clearing. We also specialise in landscape caged and bespoke tree surgeons bodies.

for salt, sand and fertiliser, but it is sprayers where the company offers greatest diversity. Kuhn’s amenity sprayer range covers hand-held through to tractor-mounted models, with features such as controlled dosing being a good illustration of the company’s commitment to technological advancement. Kuhn’s Amenity Pro range will be launched at IOG Saltex on stands W70 and W71. FOR MORE INFORMATION www.kuhn.co.uk

At last – a real one stop shop FM solution Control Group UK is a leading business services provider offering document storage, document destruction, commercial relocations, interior design and refurbishment as well as IT solutions. Recently described as a “facility manager’s dream” its easy to see why many blue chip companies as well as councils, schools, hospitals and businesses within the legal profession choose to use our services. These services, which at first seem quite diverse actually blend well together and offer an ideal one stop shop solution to the FM, resulting in reducing the number of suppliers required and thus freeing up time and saving money. A major part of any facility manager’s role is centered around data protection and security and this key area continues to come under increased scrutiny. Whether its the physical storage of archive documents or the electronic back up of your

essential data,it is imperative that safe, secure systems are in place. With over 25 years of experience within the archive industry CGUK provides a service that is unrivalled for customer service and satisfaction and our flexibility means we will tailor an archiving solution to suit your needs. CGUK is ISO 9001:2008 accredited and work to BS5454 (recommendations for the storage of archive records). FOR MORE INFORMATION Tel: 01908 334410 john.daly@cguk.co.uk www.cgarchive.co.uk

GOVERNMENT BUSINESS MAGAZINE Volume | 18.8

Additional equipment include tail lifts, bin lifts, tow bars, roof beacons, led lights, wash units, tool boxes, rear view cameras etc. All bodies are built to individual specifications from start to finish and include painting and sign writing/livery. We also offer a full in house CNC fabrication service from: mild steel, stainless steel and aluminium. FOR MORE INFORMATION Tel: 01473 822622 Fax: 01473 827071 paul@kmrengineering.co.uk kevin@kmrengineering.co.uk www.kmrengineering.co.uk

High quailty garden machinery from Emak Emak Group, manufacturer of the Efco & Bertolini garden machinery ranges, has a fine record of new product development and innovation. Through adopting a design approach focused on simplicity and high specification build quality, we have been able to generate exceptional ranges. The Efco garden machinery range covers a whole specturm of product categories including chainsaws, brushcutters, hedgetrimmers, lawnmowers and ride-on tractors to name but a few. The Bertolini range expands the Efco offerings with motocultivators, motor mowers, flail mowers and transporters. The quality of the company’s

offering has been well rewarded by the market, as witnessed by the constant growth in sales, production capability and human resources achieved year on year. Indeed Emak today is an industry leader in Italy, and ranks also among the premier European manufacturers in its sector. Emak UK prides itself on encompassing and accommodating the needs and demands of every user, albeit domestic or professional. FOR MORE INFORMATION Contact: Laura Rafferty Tel: 01543 687660 Fax: 01543 670721 lrafferty@emak.co.uk www.emak.co.uk

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Schiller Grounds Care – built for professionals Schiller Grounds Care Inc in the US specialises in the manufacture and supply of high quality equipment and through its affiliate company, Mantis UK Limited, will be exhibiting at this year’s Saltex. On display will be a range of products from three of the companies brands: Classen, Little Wonder and Mantis. From Classen, turf cutters, turf rakes, aerators and seeders, all manufactured predominantly from steel ensuring they are capable of withstanding heavy use in the lawn care and grounds maintenance sectors. Little Wonder will be represented with examples of the Truckloader, Blower and High performance ranges, again built

for reliability and long life. In addition, the newly expanded range of hedge trimmers, both petrol and electric will be on display. These hedge trimmers are legendary for their high performance long life blades. The Mantis Tiller/Cultivator will be on display with its full range of attachments that allow gardeners and landscapers to maintain beds and borders in a fraction of the time using traditional tools. FOR MORE INFORMATION For further information visit stand T60 or contact Lucy Barlas at Mantis UK Limited (Schiller Grounds Care UK) on 0800 840 0888 or e-mail lucy. barlas@mantisonline.net

Japanese Knotweed Control promotes new London office at Windsor Japanese Knotweed Control is inviting potential clients across the south east to meet the team from its new London office on stand D19 at this year’s SALTEX. The treatment specialist opened a new office in the capital earlier this year, following its continued success with a number of London borough councils. The team is headed up by regional director for the south and south east, Dee Laverty. With most London borough councils only licensed to use glyphosate herbicide on knotweed treatment, Japanese Knotweed Control’s innovative stem injection system continues to be increasingly popular and is a key part of the company’s armoury alongside traditional methods such as excavation and root barrier treatments. The opening of the new London office has enabled the business to offer a much quicker and more direct service to its growing client base in the south and it is hoping to meet many new prospects at this year’s show.

Joint managing director, David Layland commented: “Since we first exhibited at SALTEX several years ago, the nonnative invasive plant treatment market has become much more competitive. Consequently, this annual opportunity to showcase successful treatment methods and projects becomes an increasingly important date in our calendar. The show’s traditional Windsor venue is also ideally located for promoting our new London office.” FOR MORE INFORMATION Contact: David Layland, joint managing director, Japanese Knotweed Control Tel: 0845 643 1168 www.japaneseknot weedcontrol.com

Redwood UK – arboricultural machinery and equipment specialists Redwood UK is one of the longest established suppliers to the arboricultural industry with our range of German manufactured Jensen woodchippers. Jensen machines are focused at the contractor and council market and are available through Redwood UK for either purchase or hire. At IOG SALTEX we will be featuring the complete range of Jensen machines from the 6” 750kg machine to the larger tracked and PTO units. Area managers will be on hand to discuss particular requirements and to arrange demonstrations. Redwood UK will also be featuring Harkie – our new premium brand of arboricultural

equipment including chainsaw protective boots, harnesses and other tree surgery essentials for the larger and more demanding users. As a council and contractor focused company Redwood UK will tailor packages with both machinery and equipment to suit your requirements and to facilitate reduced budgets as a result of government cuts. Visit or stand DAB02 at IOG SALTEX to find out more on what we can do to help you. FOR MORE INFORMATION Redwood UK Tel: 01794 329080 Fax: 01794 389502 sales@redwooduk.co.uk

Lubbe – turning an expensive luxury into an affordable asset For over 100 years, the Lubbe family business has been breeding, growing and selling bulbs, first to growers, then to every imaginable arm of the public and private wholesale sector. Now, four generations later, we supply and plant bulbs each autumn in every corner of the UK, serving all elements of the landscape industry. Just over 20 years ago, we mechanically planted our first bulbs in grass. Little did we realise the impact this new concept would have on the green spaces of Europe and beyond. From basic daffodils planted on central reservations, thus reducing costs through reduced grass cutting and traffic management, to high value combinations planted on private estates and gardens.

We have bulbs for all situations. Our development of mechanical bulb planting has turned what was an expensive luxury, into an affordable asset. Working alongside this, we are a leading provider of perennial plants and dry bulbs for flowerbeds, borders and containers, supplying the amenity market, and commercial growers. We pride ourselves on the fact that we know our clients on a face to face basis. Our regular personal visits enable us to understand their individual needs, and maintain the unrivalled service they have come to expect. FOR MORE INFORMATION Tel: 01775 766205 Fax: 01775 710512 info@lubbelisse.nl www.lubbelisse.nl

Volume 18.8 | GOVERNMENT BUSINESS MAGAZINE

Recycling & Waste Management

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EVENT PREVIEW

SHARING WASTE MANAGEMENT PRINCIPLES

We look at some of the exciting exhibitors that will be demonstrating the latest in technology and services for local authority waste management at RWM in partnership with CIWM With over 600 exhibitors already signed up, this year’s RWM in partnership with CIWM has plenty of businesses ready to solve any local authority waste challenge. For 2011 the exhibition, held at Birmingham’s NEC between Tuesday 13 and Thursday 15 September, will feature over 150 new exhibitors and will also be home to over 100 international waste and recycling companies. INNOVATION ON DISPLAY This year, in response to feedback from visitors, RWM in partnership with CIWM is bringing the newest and most innovative technology and waste management solutions together as part of the Innovation Trail. The trail makes it easy for visitors to get up to date with the latest developments and new products in waste and recycling over the last 18 months. In addition, with an increasing focus on energy from waste (EfW) in the UK, this year’s RWM in partnership with CIWM exhibition will feature a dedicated Energy from Waste Zone. The area, which can be found in hall 20, will include a selection of leading companies in the EfW field as well as a programme of seminars in the Energy Theatre. In total this year’s exhibition features an extensive seminar programme with 72 sessions delivered by over 90 speakers. The seminar programme has now been fully accredited by the CIWM, with each full day contributing half a day towards the CIWM’s Graduate Structured Learning & Development Programme or four hours of Continuous Professional Development. The team from the Local Authority Recycling Advisory Committee (LARAC) will be available to offer advice on local authority recycling and the latest waste management issues affecting local authorities. Visit them at the Local Authority seminar theatre in hall 17 and find out the latest on municipal waste management. In addition, the team from the Chartered Institution of Wastes Management (CIWM) will be on hand to provide advice on a range of waste management issues and solutions to your training and professional development needs. There will be a host of new membership deals and visitors can also sign up to a choice

GOVERNMENT BUSINESS MAGAZINE Volume | 18.8

of two technical tours around the show focusing on Transport or Waste Technologies. Find them on stand 2540 in hall 20. EXHIBITORS Valpak, the UK’s leading provider of dependable and responsible environmental compliance and consultancy, recycling solutions and carbon services, will be exhibiting. Visit the team on stand 2890 in hall 20. Meanwhile, Isuzu Truck (UK) will be on hand to discuss its range of vehicles from 3.5 tonnes to 18 tonnes, ideally suited to recycling and waste management. To find out about the firm’s excellent customer care and unrivalled warranty packages, visit stand OA136 in the outside area. One of the UK’s leading engineering

latest products at stand 750 in hall 17. Visit Glasdon UK Ltd’s stand to see examples of the firm’s extensive collection of recycling bins, litter bins and other waste management products. Providing a solution to any recycling need, the Nexus recycling bin range will be on show, together with exciting new additions to the Glasdon range. See all of the products at stand 450 in hall 17. BPI is the largest supplier of refuse sacks to the UK local authority market, with a track record of understanding the supply chain needs of local authorities both large and small. Unrivalled technical support and customer service levels have ensured that BPI is long recognised as the leading supplier for product quality, prompt delivery and value for money. Visit the team at stand 2034 in hall 19. I & G Cohen are one of the UK’s leading textiles recycling firms offering a range of quality recycling services to reduce the levels of recyclable textiles sent to landfill. Visit the team at stand 358 in hall 17 to find out more about I & G Cohen’s kerbside collections, textile banks and schools collections. Back by popular demand this year is Café Viridor, the ideal networking hub to meet and swap advice with other visitors and exhibitors. Viridor’s team will be on hand at the café centrally located in hall 18 to discuss waste management and recycling options for local authorities. With 500,000 tonnes of recovered paper processed annually at paper mills in Birmingham and Kent, Smurfit Kappa

The innovation trail makes it easy for visitors to get up to date with the latest developments and new products in waste and recycling over the last 18 months. and construction companies Costain will be demonstrating the latest in waste management and recycling facilities at this year’s RWM in partnership with CIWM. Costain has a portfolio spanning more than 140 years of technical excellence and a vision to be one of the UK’s top solutions providers. Visit the team on stand 2850 in hall 20. After previously exhibiting at Recycling and Waste Managment Exhibition, Straight plc is heading to the first RWM in partnership with CIWM to showcase its wide range of waste and recycling products and services. The product portfolio includes two and fourwheeled plastic bins that can be customised with optional modified lids and inner caddies, Steelybins with a choice of trade or recycling aperture lids, and a series of food waste containers, including the company’s top-selling kerbside food waste collection container and new compostable liners. Straight will also be showing its wide range of kerbside boxes, workplace recycling systems, battery tubes, home composters and water butts. See the

Recycling is one of the UK’s leading waste paper recyclers. Regular guaranteed collections, flexible pricing options and reassurance of final destination make up some of the company’s services for local authorities. To find out more, visit them on stand 878 in hall 18. Meanwhile vehicle safety and efficiency equipment experts Innovative Safety Systems Ltd (ISS) will be showing video footage of real-life vehicle accidents and incidents on their stand to help demonstrate the value of using reversing cameras and DVR systems. ISS is a one-stop-shop vehicle safety and efficiency provider encompassing supply, maintenance and service. Learn more about the products at stand 2494 in hall 20. L FOR MORE INFORMATION To register visit www.rwmexhibition.com. Keep up to date with the latest news and opinions by following @RWM_with_ CIWM and using the twitter hashtag #RWMwithCIWM.

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Iles – serving the waste management industry for more than 30 years Established in 1973 Iles Waste Systems has been serving the waste management industry for over 30 years. During this time we have manufactured and supplied a range of quality recycling and litter bins, sack holders and dustbins. Our product range has been built a round four key principles: Strength – assured by design, high quality materials and manufacturing techniques. Practicality – all products are designed to be suitable for their intended market place. Durability – the application a anti corrosive coatings ensures additional protection and longer life. Aesthetics – the application of polyester powder coatings ensures the products are aesthetically pleasing but also reinforces any colour coding schemes and corporate branding. The result is attractive and

cost effective solutions to your waste management issues. We will be displaying a range of recycling bins at the RWM show that are suitable for both internal and external use in mild steel and rotationally moulded plastics including the Glade and Greenline recycling ranges as well as our popular Knight and Valley litter bin ranges. A warm welcome will be extended to all visitors. FOR MORE INFORMATION Tel: 01274 728837 Fax: 01274 734351 www.ileswastesystems.co.uk

Hands on environmental education, indoors and out Whether picking up cigarette butts or plastic bottles; collecting litter scattered on pavements or beaches; working alone or in a group, the Litterpicker range is unsurpassed for function, ergonomics and durability. And to help make it even easier to choose the right tool for the job, there’s now an interactive web portal – www.litterpickersdirect.com Working with local authorities, schools, community groups and individual volunteers, you will find tailored product and kits to suit a wide range of litter collection needs. The website is packed with helpful hints, tips and funding news around the UK. The quarterly newslitter features the latest schools and campaigns supported. Based in the county of Herefordshire, the Helping Hand Company is a family run organisation, offering specialist support services within interactive environmental learning, as well as manufacturing and

supplying environmental products to schools, local government and not for profit groups across the world. The company is committed to providing environmental education and promoting environmental awareness. For those who are working on local initiatives or national programmes such as Eco Schools there is a free online education and resource section. FOR MORE INFORMATION Tel: 01531 635678 Fax: 01531 635670 sales@helpinghand.co.uk www.litterpickersdirect.com

litterpickersdirect.com LITTERPICKER RANGER STREETMASTER TIDY JON GRAPTOR KIDS KIT TIDY UP KIT HANDI HOOP SAFE PICK HANDI SCOOP

Volume 18.8 | GOVERNMENT BUSINESS MAGAZINE

Sports & Leisure

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EVENT PREVIEW

INSPIRATION MEETS INNOVATION AT LIW 2011 UBM Live’s Leisure Industry Week (LIW) will return to Birmingham NEC this September, offering a multitude of industry leading exhibitors, inspirational educational sessions and ground breaking features to visitors from across the spectrum of the active leisure sector LIW offers an exciting range of sectors covering Play & Attractions, Health & Fitness, Sport, Pool & Spa, Eat & Drink, Leisure Facilities and Licensed Business. Together, these zones compliment each other perfectly to offer leisure professionals from various vertical markets inspirational and innovative business solutions. With cuts of up to 30 per cent being predicted for local government leisure services, it is essential that leisure operators look even more closely at what they are doing and how they could do more for less. In response to this, Leisure-net Solutions in partnership with LIW, will offer a series of presentations and debates to reflect the deep challenges facing the leisure sector in general and more specifically, the public sector. These seminars will help leisure professionals to address issues around sales, customer experience, health and safety whilst addressing the growing 50+ market. EDUCATIONAL CONTENT The broad educational content at LIW will provide a comprehensive mix of keynote presentations, seminars, workshops, forums and conferences. 2011 will also see the introduction of the CPD Masterclass Arena & Seminar Theatre, powered by Skills Active. This exciting new feature will give visitors from the fitness industry the opportunity to collect CPD points through booking onto training sessions and seminars for significant learning and development career-boosting opportunities. Visitors will also be able to collect CPD points by attending the REPs National Convention, 22 September. Keynote presentations will be provided by TV celebrity and weight loss coach Pete Cohen, who will offer his assessment of successful gym weight loss programmes, and Ray Algar who will present his latest report on the budget/low cost gym sector. Attendees will be given the first opportunity to download the full report, free of charge, thanks to support from Precor. There will also be a timely debate on gym memberships and contracts following the recent coverage this topic has received on national radio. Dave Stalker, CEO of the FIA will be joined by sales guru, Dave Wright, CEO of CMFC, for what is sure to be a lively debate. “This years LIW promises to be even more exciting and innovative than ever before,” enthuses portfolio director Jonny Sullens. “We take our position as the UK’s

GOVERNMENT BUSINESS MAGAZINE Volume | 18.8

leading show for stakeholders in the active leisure sector extremely seriously and strive to grow and improve year on year. “Each and every one of the sectors is shaping up really well to offer our visitors a broad range of information on a variety of leading leisure industry products and services with an increased emphasis on highlighting innovations and providing high value free education.” The Pool & Spa Zone is launching multiple new features this year and welcomes numerous new exhibitors too. The ‘Swimwear

at LIW’ showcase will highlight the latest ranges from Speedo, Aqua Sphere and Zoggs with live daily fashion shows. The Swimming Pool and Allied Trades Association (SPATA) Pavilion will showcase SPATA member companies engaged in the swimming pool or spa trade. These companies include organisations that either build pools or can supply goods and services, such as heaters, covers, enclosures, water treatment, consultancy and maintenance. SPATA members are committed to providing customers with a quality service and they E

With cuts of up to 30 per cent being predicted for local government leisure services, it is essential that operators look even more closely at what they are doing and how they could do more for less. E are given a comprehensive set of standards to provide guidance on pool construction standards expected by industry experts. IQL UK, an expert in swimming pool safety management and aquatic supervision, returns to LIW this year. IQL UK manages the National Pool Lifeguard Qualification (NPLQ) on behalf of the Royal Life Saving Society (RLSS UK) and will be making an important announcement at the show. Tara Dillon, executive director of IQL UK, said: “We’re launching something very exciting at LIW that will be hugely important for those working within our industry. LIW is the perfect platform for us to get in front of those key people that employ lifeguards and use our qualifications. We will be running a seminar at the show on Tuesday 20 September where all will be revealed.” Live interactive demonstrations will play a huge part in LIW 2011. Some of the industry

leading products being showcased this year include a synthetic ice rink, a high ropes course and Wave Loch’s mini Flow House. Wave Loch is a global leader in artificial wave technology with over 150 installations across the globe. The FlowRider enables a hybrid action sport, FlowBoarding, combining elements of snowboarding, skateboarding, surfing and wake-skating and will be demonstrated at LIW. DIVERSE RANGE OF VISITORS Sam Gore, commercial director of Wave Loch said: “We chose to exhibit our brand new FlowRider Mobile at LIW as it has a diverse range of visitors and the scale of the show allows us to exhibit alongside some of our partners. We are creating a mini Flow House at LIW, which means combining a number of inter-related revenue streams to maximise the customer experience.” The new Club Management Solutions

Zone within the Leisure Facilities area at LIW will showcase pioneering ways of attracting, maintaining and retaining visitors to leisure industry sites. This feature at will offer a great new element to LIW 2011. LIW strives to offer a varied and inspiring experience to its visitors, in addition to providing useful and effective business opportunities. The importance of driving secondary spending at all leisure facilities and attractions cannot be underestimated and one of the most effective ways of doing this is through the provision and sale of refreshments. Therefore LIW will showcase some of the industry leading brands in the Eat & Drink and Licensed Business sectors. Exhibiting companies include Gatorade, Red Bull and Subway. This year’s LIW promises to be more focused and compelling than ever before with plenty of brand new features offering a varied and useful visitor experience. Visitors can pre-register now at www.liw. co.uk to be kept up-to-date with all show developments including brand new features for 2011, product showcases and seminar programmes. LIW is also on Twitter @L_I_W, LinkedIn and Facebook/leisure-industryweek, follow to join the conversation and receive regular show updates. L

Sports & Leisure

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The UK’s largest gym equipment manufacturer Leisure Lines (GB) is the UK’s largest gym equipment manufacturer with production still in the UK, who will be exhibiting at LIW 2011. Leisure Lines has been designing and manufacturing rugged commercial strength products and accessories for over 15 years predominantly for military, prison and high profile performance sport markets. Brands include Powerbag,Unique Strength,Iso-lever & R2. Services include 3d Concept design, bespoke equipment, flooring, training and complete gym supply for public and private sector. During 2011 Leisure Lines has been restructuring and redesigning its whole brand family to reflect future direction and market positioning all to be launched at LIW. Leisure Lines continued expansion now extends into mainland Europe with sales growth over 28 per cent. 2011 has also seen Leisure Lines achieve both ISO 14001 Environmental Accreditation along with ISO 9001:2008. Other developments include

winning the contract to equip a new Help For Heroes Gym at the Personal Recovery Centre (PRC) based at Tedworth House in Hampshire. This order represents a long standing and on-going relationship with the military for the company. Leisure Lines is very proud to be associated with this superb initiative for a great cause. They believe it is fitting that a UK manufacturer supplies to an organisation supporting the needs of injured British military personnel. Work in the highest performance and most demanding fields of training gives Leisure Lines an edge when it comes to very serious and specific applications. FOR MORE INFORMATION Rob Coleman MD Direct line: 01455 638691  Mob: 07970 416171  rob@leisurelinesgb.co.uk

ENT M P I U Q E STRENGTH SPORT

FOR ELITE

ave been re Lines h u is e L mercial rs a 5 ye gged com ru g n ri For over 1 tu c UK & manufa es in the designing accessori & d n ts a c u n d o ro pris strength p r military, fo de lu ts c c a in tr s n d o n securing c sport markets. Bra r & R2. ce th,Iso-leve espoke g n performan e tr S e b ,Uniqu pt design, Powerbag 3d Conce supply e m d y lu g c te in le s d comp Service n a g n ri o t, flo equipmen te sector. and priva c li b for pu

Tel: 01455 890100 Fax: 01455 890009 www.leisurelinesgb.co.uk Email: sales@leisurelinesgb.co.uk

Volume 18.8 | GOVERNMENT BUSINESS MAGAZINE

visit

LEISURE INDUSTRY WEEK 20-22 September 2011 Âˇ NEC Birmingham LIW provides an exclusive platform for industry professionals to meet and source products from over 350 suppliers and service providers from across the Leisure Industry. Attracting 9580* trade visitors in 2010, LIW provides visitors with over 150 hours of education at our most extensive seminar programme to date, the opportunity to see the latest developments in action and watch live product demonstrations. Connect with the leisure community and join us at LIW for 2011. NEW exhibitors confirmed include: powerPerfector, Russell Leisure, Amazon Leisure UK, Waveloch, MyZone, Subway, Red Bull, Bel Uk and so much moreâ&#x20AC;Ś

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www.liw.co.uk

EVENT SECURITY

THE GAME PLAN – SECURING LONDON 2012 Tony Ball, chairman, British Security Industry Association’s Crowd Management section, looks at some of the action the security sector has taken in the lead up to next year’s major event The countdown to the London 2012 Olympic and Paralympic Games is well underway, and the ongoing, enormous challenge of putting all the logistics in place rumbles on. Part of the challenge will be the varied and extremely difficult task of ensuring security at the events. The safety of athletes and public alike is of paramount concern to the security services, whose task is made all the more difficult by the geographical spread of the locations where the Olympic events will take place. Moreover, the different types of arenas in each site pose multiple security concerns, including transport security, crowd control and the threat of potential terrorist activity at the games. These separate considerations, when joined together, mean that this is one of the largest scale security operations ever undertaken in the UK. Is the UK ready for this challenge? MULTIPLE EVENTS Games-time security relates to far more than the sporting events taking place at the Olympic Park in London. Some sporting events, such as sailing, mountain biking and football, will take place in other

cities across the UK, including Newcastle upon Tyne, Glasgow and Cardiff. In addition, parallel events are due to take place across the country, also requiring a strong security presence. These events, which will include street parties, big-screen events and local festivals, will run at the same time as the London 2012 Games even though they are not officially part of them, and were highlighted as being at particular risk from terrorist attack in a government report released last November. Then Security Minister, Baroness NevilleJones, said at the time: “We shall focus on getting the level of security right at the so called ‘parallel’ events, those activities running alongside the official games which will add much to people’s pleasure. “These can be expected all over the country and especially in London. […] Variety will be characteristic and the locations will be various too, some temporary, some permanent and they will be attended by audiences ranging from the hundreds to the thousands. “Making sure that these occasions, which should be fun, are also not vulnerable, is also at the forefront of our planning.”

Security

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SECURITY PERSONNEL Lessons from previous Olympic Games and other large scale sporting events such as last year’s World Cup in South Africa must also be taken into consideration. As the leading trade association representing the UK’s private security industry, the British Security Industry Association (BSIA) has been at the forefront of security planning for London 2012. Working alongside Government departments such as the Olympic Security Directorate (OSD) and Olympic Delivery Authority (ODA), as well as the London Organising Committee for the Olympic Games (LOCOG), BSIA has helped to identify both the opportunities and challenges that both public and private sectors will face in securing the Games. Recruiting staff in particular will prove challenging. During the World Cup over 44,000 officers from the national South African Police Service (SAPS) were dedicated solely to the tournament, and an extra 10,000 personnel from metropolitan forces were also drafted in to boost the total force to around 54,000. During the Winter Olympics in Vancouver, the Vancouver Police force, United States security forces and a number of the Canadian military all worked alongside the private security industry to ensure continuous safety to athletes and visitors alike. This arrangement looks likely to be similar at the 2012 Olympics, with police supported heavily by the private security industry, and even the largest of private security contractors will be working with smaller companies to provide effective security. Initiatives such as Bridging the Gap will help meet security resource requirements. Bridging the Gap – a joint initiative between LOCOG, the BSIA and further education colleges – aims to train as many as 8,000 young people to Security Industry Authority standards specifically to work in security roles at the Olympics. E

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EVENT SECURITY E MANAGING CROWDS During events, crowds can vary from hundreds to hundreds of thousands, but in all cases it is always advisable to ensure crowd management and security guards are constantly on hand, be it to act as deterrents to possible criminals hiding in the mass or to maintain order should there be a threat of fights breaking out. Officers’ duties include crowd management, operating of electronic security systems such as CCTV and access control, car park attendance and general monitoring duties. Security personnel also provide a physical presence on the day and are a useful port of call for members of the public requiring assistance or information. Moreover, they cover the essential role of ensuring the health and safety of the event and guiding the crowds through emergency procedures. LARGE AMOUNTS OF VISITORS Maintaining the infrastructure of London during Games-time will also present a large scale challenge. Most disruptive to the daily lives of London residents will be the huge influx of visitors during Games time. This includes not just spectators from around the world, but also visiting dignitaries, athletes and sponsors, all of whom require varying levels of security.

When Beijing hosted the 2008 Olympics, a single Games sponsor took an astonishing 6,000 VIPs from Europe to China. In addition to this, larger participating nations host their own Nation Houses, for example, Brazil will be taking over London’s Somerset House for the duration of the Games. Roundthe-clock security will play a vital role in protecting all of these VIPs in addition to maintaining high standards of safety and security at the events themselves. PROTECTING VIPS Protecting the many VIPs likely to attend the events who need one on one protection means that a comprehensive, close protection detail needs to be in place, as close protection officers are a must for protecting VIPs such as celebrities and politicians attending events. In the case of the London 2012 Games, a large concentration of high profile attendees will be in attendance, including national and international politicians, celebrities, members of the Royal Family and well-known sport personalities. The close protection officer’s work starts before an event, with the in depth scrutiny of the venue to ensure all angles are covered. In most scenarios, officers must ensure that high profile attendees are able to go about their daily business with almost an invisible bubble around them, reacting only when required.

CASH IN TRANSIT The movement of cash, which forms part of the UK’s Critical National Infrastructure, has to continue unhindered by the large volumes of additional visitors in the city and the impact of the Olympic and Paralympic Route Networks. These networks of road alterations have been designed to ensure the smooth transport of officials and athletes to and from venues. Three years ago, the BSIA represented its cash-in-transit members in the early stages of Olympic planning, to ensure that cash machines, supermarkets, banks and retailers will continue to receive timely and secure cash deliveries throughout this busy period. With the eyes of the world on London next summer, a huge logistical challenge is well underway to ensure that the Games take place safely and securely. What will be missed by the millions who tune in to see these historic events take place is the thousands of hours of planning, organisation and hard work that has gone in to ensure that the games are safe and secure. So, if you are fortunate enough to have secured a ticket for any of the eventsremember that your safety has been of paramount importance to the event planners, who want to make this the most successful, and most secure Olympic Games, of all time. L

Vaults – protecting business nationwide

Kalamazoo – working towards a secure future

Vaults Fire and Security Ltd is an established provider of leading security solutions. Based in the Midlands, we are a family run company that specialises in protecting businesses nationwide by providing peace of mind to our customers. We provide a one stop shop for all your security system needs, designing, installing and servicing: • closed circuit television (CCTV) • access control to provide secure entry systems to and within buildings • intruder alarm systems • remote monitoring systems • protection of IT suites and server rooms with security smoke installations Trading for over ten years, we are an NSI NACOSS gold approved company working with both public and private sector companies including local authorities, police and insurance companies. We employ

Kalamazoo specialises in the protection of products, documents and identities from fraud and duplication. Currently working with more than 400 government institutions and public sector organisations, Kalamazoo has vast experience and extensive understanding of the security risks facing government offices today. Document security: Kalamazoo utilises the latest security print techniques to protect official documents, such as stamps, government ballot papers and high security cash alternatives, from the risk of fraudulent misuse and duplication. Also, our patented Copyvoid™ paper is widely recognised as a cost effective method for preventing unauthorised handling and duplication of sensitive documents. Visitor management is an invaluable tool for safeguarding people and property by preventing unauthorised access to a building and ensuring all authorised

a team of well trained, highly motivated security professionals, dedicated to building close partnerships with our clients. The safety of staff, the public and property is vital and we are always happy to arrange a site visit to one of our recent customer installations or provide a no obligation security survey. “Since the installation of the CCTV system it has led to several criminal convictions and has proved a huge success. There is always a representative from Vaults available to offer advice or help on their systems and if needed will deploy engineers within 24 hours of any call being placed,” said Stuart Hoddinott from Burntwood Leisure Centre, Lichfield District Council. FOR MORE INFORMATION Tel: 0121 354 5525 sales@vaultssecurity.co.uk www.vaultssecurity.co.uk

Security

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visitors are clearly identifiable. Kalamazoo is a market leading supplier of paper-based, electronic and our cost effective web-based visitor management systems. Payment solutions: With personnel on the Cheque & Credit Clearing Company (C&CCC) advisory board and as a C&CCC accredited printer, Kalamazoo is working closely with government bodies to meet the payment challenges that the ever changing technologies bring. We are experts in the payment sector and produce over 100 million security cheques per annum. FOR MORE INFORMATION Tel: 08445 766880 Fax: 08445 766886 kalamazoo@ksp.co.uk www.kalamazoosecure.co.uk

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PUBLIC SERVICES

Outsourcing

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TAKING ADVANTAGE OF THE OUTSOURCING BENEFITS Martyn Hart, chairman, National Outsourcing Association, looks at how and why the government’s attitude to outsourcing in the public sector has changed, and if there really is a viable alternative

Only a short time has passed since I last gave my thoughts in these pages – but it’s fair to say that in that period, we’ve seen significant changes to the way the coalition government views outsourcing. If my previous article aimed to explore the benefits that outsourcing could provide to the public sector, then clearly, it’s now worth taking a closer look at exactly why the government has decided on such a drastic U-turn – and whether or not it is the right decision. Back in October of last year, chancellor George Osborne unveiled some of the most far-reaching cuts to public spending in living memory, to the despair of many who wondered if cutting funding to public services was the right way to save money. The solution, or so it appeared, was for the government to turn to specialists in the private sector to deliver them, at a reduced cost.

The government’s decision to open up the procurement process and encourage SMEs to bid for contracts seemed to provide further evidence of its commitment to using outsourcing suppliers in the private sector, and it seemed that they were preparing themselves to embrace multi-sourcing as a viable solution.

this situation? How have we gone from a situation where outsourcing was seen as the only viable alternative to the public sector to one where the government sees it as unpalatable to the extent that it would rather consider using social enterprises and charities to deliver services?

A RISK However when, at the start of May, a document was leaked to the press, following a meeting between cabinet office minister Francis Maude and CBI director John Cridland everything changed. The document suggested that “wholesale” outsourcing of public services was a “political risk” which the government was unwilling to take, and referred to widespread use of suppliers in the private sector as “unpalatable”. So how have we found ourselves in

PR WAR It’s clear that the “risk” alluded to in the leaked document in question has been a key part of the government’s decision to backtrack, and it’s no coincidence that the sound of those banging the anti-outsourcing drum has got noticeably louder since the turn of the year. Indeed, the PR war that’s been waged against perceived dangers in outsourcing has been particularly noteworthy. In my last article I spoke about the episode of Channel 4’s current affairs documentary E

Volume 18.8 | GOVERNMENT BUSINESS MAGAZINE

Scotlandâ&#x20AC;&#x2122;s Premier Low Emission Vehicle Event 1st September 2011 Royal Highlands Centre, Edinburgh

PUBLIC SERVICES E series, Dispatches, which aired on 14 March with the aim of debating whether outsourcing suppliers in the private sector were the true beneficiaries of the government’s spending cuts. This was, in my view, a very good example of how some worked extremely hard to undermine outsourcers, and outsourcing in general. Screened on the eve of a major report on public-sector pay was announced, the programme, presented by financial journalist Ben Laurance, highlighted the multimillion pound pay packages earned by heads of private organisations responsible for providing public services, and questioned whether they were fully deserved. Crucially, by scaremongering, and forcing private sector companies such as government services company Serco, to defend the salaries of its top managers, the programme served to undermine the private sector’s ability to adequately provide these services. This is despite the fact that, until the recent release of the leaked government documents, private outsourcing companies offered the only credible way forward to those who fear that they will be affected by the cuts. It’s also interesting to note that of all the articles written and television programmes aired with the aim of questioning the role of outsourcing in the public sector, none seem to have been able to offer a compelling, sustainable alternative. EFFICIENCY GAINS On the face of it, it is, of course, easy to understand why Francis Maude could see the use of wholesale outsourcing as a political risk, particularly given the somewhat hysterical, knee-jerk reaction we’ve seen from some quarters in recent months. However, I do think it’s worth raising the question of how big a political risk it will be for the coalition government NOT to use private sector organisations as much as they can. Consider for a moment the political ramifications if, over the course of the next few years, the government discovers that not only has it not been able to make significant savings as a result of

As long as this government remains committed to cutting public sector spending, it’s clear that we need to find a way to deliver these services in a way which will maintain efficiency but also keep costs down. its determination to look for alternatives to the private sector, but that public services have also become less efficient as a result? To look at this another way, does the government expect social enterprises and charities to be able to deliver the same level of cost efficiencies as the private sector? It’s worth bearing in mind that private sector organisations are typically specialists in their field, with experience of managing what can often highly complicated contracts. Which is to say nothing of the fact that the fact that the private sector is usually able to call on significantly greater resources to deliver these services. COTTON WOOL A good example of this is a report I read last year, which referred to the NHS’s requirement to source 47 million cotton wool balls. Tellingly, the NHS were extremely doubtful that the order could be delivered on time through their usual procurement channels, and so turned to an international logistics group, to which the NHS had outsourced its supply chain. As a result, the NHS was able to source the cotton wool balls ahead of schedule, achieving a cost saving in excess of £200 million in the process. Of course, it would be foolish to suggest that

Outsourcing

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outsourcing is the only solution, and it’s clear that charities and social enterprises have a role to play, where it is prudent for them to do so. But this is, in essence, my point. Should the government really pander to the opinion of a select few who have deemed that outsourcing is unpalatable? Or should they instead take time to evaluate what’s needed, and evaluate what the best course of action is? After all, as long as this government remains committed to cutting public sector spending, it’s clear that we need to find a way to deliver these services in a way which will maintain efficiency but also keep costs down. If there’s a way to achieve this then, in all honesty, who cares if this means using suppliers in the private sector? THE ROAD AHEAD It’s clear that the road ahead is going to be a difficult one for everyone with a vested interest in both outsourcing and the public sector, and it seems clear that the battle lines are being drawn between two distinct factions; those who recognise the value that outsourcing can provide, and those who question whether or not the private sector should benefit from cuts to public sector spending. So what can we expect to happen? Perhaps we’ll see local authorities that are free from the mandate of central government setting the example in their use of outsourced services. Of course, there are those such as Suffolk City Council who have decided to pause plans to outsource services to the private sector, but more generally, I think we can expect local government to take advantage of the benefits outsourcing can provide. If that proves successful, then who knows? Perhaps we’ll see yet another U-turn from the government before too long? L FOR MORE INFORMATION If you’ve got an opinion, then we’d love to hear from you at one of the NOA’s public sector special interest groups. For more details, please visit our website at www.noa.co.uk or call us on 020 72928680.

About NOA Established as a not-for-profit organisation, operating for over 20 years, the National Outsourcing Association (NOA0 acts as an independent body. The principle objective is to ensure the effectiveness and success of outsourcing, shared services and insourcing through the promotion of best practice and innovation in their application and development. The NOA’s vision is to be the pre-eminent organisation in the UK that enables and promotes successful outsourcing for the benefit of end-users, suppliers and supporting intermediary organisations, by creating formal and informal networks to aggregate and share good practice in the outsourcing industry; promoting the benefits of outsourcing to organisations who operate in the UK and globally; representing the UK outsourcing community’s interests and influencing decision makers and business leaders; and collaborating with other industry bodies within the UK and globally for the benefit of the UK outsourcing community

The NOA aims to be the centre of excellence in outsourcing. The NOA’s main objective is to communicate to a wider audience: • The principles of best practice in outsourcing, shared services and insourcing • The significant benefits and strategic lessons of outsourcing, shared services and insourcing The NOA is part of the larger umbrella organisation, the European Outsourcing Association. Currently, the NOA has affiliate organisations in Austria, France, Germany, the Netherlands, Belgium and Spain. The NOA represents member organisations across the sourcing industry. Members fall into three main categories: • Users – UK and overseas companies who engage in outsourcing, shared services and insourcing • Suppliers – companies who provide these services • Support services – legal, consultancy and recruitment companies which support the sourcing industry

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The publishers accept no responsibility for errors or omissions in this free service 61 Whitehall 86 St James Aero Medical Ambulance Service Barkston Baxi Partnership Belvoir Lettings Bright Sparks Research Carbon Friendly Lighting Chelsea FC Chrysalis Research Church House Conference Centre Control Group Driver Hire Group Services Earlsmere EMS Endurance Mats Fonehouse GDZ Suez Glyn Williams Architects Go-Kart Party Hamlets Hotel & Restaurant Hounslow Arts Trust Institute of Credit Management IOG SALTEX Japanese Knotweed Control JumpingClay Jurys Inn Kalamazoo Secure Solutions Keep Britain Tidy Kent Enterprise House KMR Engineering Kuhn & Co

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