HP Answer Book for Walmart by Kate Manfull

HP Answer Book

Exclusively for Walmart 1-800-HP-INVENT (customer support number)

1-866-HP-RETAIL (support for store associates)

www.HPInfolab.com www.hptechzone.com http://installer.hpipgproducts.com

HP Answer Book

Exclusively for Walmart

Computing

The HP difference: computing

The HP difference

Experience the HP advantage Dear Walmart sales associate, The binder you're holding contains important information you need to provide your customers with the computing and printing solutions they want from Walmart and HP. It's our mission at HP to make selling these products as simple and easy as possible. Offering your customers HP solutions is to provide them with the best technology experiences that are simple, dependable and reliableâ&#x20AC;&#x201D;all at a great value. Not only do your customers get the best computing and printing experience available, they get it from a legendary company that continues to deliver the quality and innovation that drives us forward. Read through this binder to get a complete view of all the HP products that Walmart has to offer. Or use it as a quick reference to answer questions about a specific product. Start with computing, then read about HP accessories. Continue on with printing, and then learn more about Original HP supplies. Finish up with HP retail photo solutions for customers who want lab-quality prints at your store instantly. If you have further questions or want additional training, visit the support section at the end of this binder to learn where you can find more information. Good luck and happy selling! The HP consumer market sales team

Why HP? Legendary quality and reliability Worldwide leader in consumer printing and computing Rated best customer service in the IT industry Fortune magazine's #1 green IT company Industry innovator investing $3.5B in research annually

The HP difference: computing

Why HP for computing? Sophisticated elegance Striking, award-winning industrial designs that rival the best consumer electronics. • Durable, metalized surfaces featuring HP Imprint designs • Fast performance and rich features let you take everything you want and need, anywhere • Broad range of products and optional accessories to match your unique lifestyle

Total entertainment Everything-in-one entertainment that gives you TV, photos, movies, music and more—wherever you are. • HP MediaSmart software puts all entertainment just a click away • Built-in TV tuners, remote controls and premium audio (on select models) deliver uncompromising entertainment • Integrated webcams, digital microphones and broadband (on select models)—ideal for social networking and communication

Great experiences Ease of use that brings together all the things you want to do, online and on the go, with reliable quality • Optimized to provide intuitive, simple user experiences for the activities you do all the time • Reliability, quality and built-in protection help to keep your personal information and media safe • HP Total Care service and support options that can span the life of your product

Keeping every type of user in mind Sustainable products and business practices that benefit everyone involved. • The first major PC manufacturer to introduce ENERGY STAR® 4.0 models • The first PC manufacturer to have an EPEAT® Gold product • One of the world's top green IT companies, recycling more than 1 billion pounds of IT equipment

Computing—1

The HP difference: computing

Product walk-around—HP Pavillion dv7 notebook

HP Webcam and two omnidirectional mics

HP Support Assistant Touch-sensitive buttons

HP Imprint finish

HDMI with 1080p

Remote control included

5 6

BrightView Infinity Display

MediaSmart entertainment access

USB/e-SATA port

LightScribe CD/DVD labeling

HP ProtectSmart hard drive Fingerprint reader

*Configurations vary by model

2—Computing

The HP difference: computing

Features in detail 1 BrightView Infinity displays • Flush glass design • High contrast ratio and color gamut • Wider viewing angle—from 90 to 140 degrees • Brighter and more vivid than standard displays • Longer LCD life 2 MediaSmart entertainment access • Movies, music and pictures—just press play to access your digital content • Access your favorite TV shows in real-time from anywhere you have Internet access with the optional HP TV tuner • Watch your favorite Blu-ray movies and DVDs with just a touch 3 USB/e-SATA • Get internal hard drive speeds from an external drive with high-speed e-SATA port • Also use e-SATA port as a standard USB 2.0 port • Next-generation high-speed data transfer to external storage • Store, back up, stream, record and transfer highdefinition content and data to an external device without sacrificing performance 4 LightScribe disc labeler • Create laser-etched text and images on CDs and DVDs after you burn your content—just flip the disc over, reinsert and burn your label 5 HP ProtectSmart Hard Drive Protection • Automatically detects if your notebook has been dropped and locks your hard drive to help prevent loss of data • Increases protection when risk is higher, such as when notebook is being transported 6 Fingerprint reader • Quickly lock and unlock system with a quick fingerprint scan • Store unlimited number of profiles and passwords for e-mail, banking and favorite sites • Fingerprint detection can automatically log in specific accounts for multiple users

7 HP Mobile remote control • Easy control of the notebook media software from the palm of your hand • Control music, movies, pictures, PowerPoint presentations, games and more • Stored in the PC card slot of the notebook1 for convenience and safety 8 HDMI with 1080p • Use your television as a computer monitor • Omni-directional audio and video • Complete support for 1080p high-definition output 9 HP Imprint Finish • New case design using an advanced hard-coat surface that's more durable than traditional notebooks 10 Touch-sensitive buttons • No moving parts and less mechanical parts ensure less likelihood of product issues 11 HP Support Assistant • Ensures PC is running at its best with automated maintenance and preventative updates • Troubleshooting made easy with guided assistance • Choose when updates and tune-ups are downloaded and run • Pre-installed on HP PCs running Windows® 7 and Windows Vista® 12 HP Webcam and two omni-directional

microphones

• HP dv-series notebooks come with two microphones integrated into the computer

Remote control comes in box with product. Retailers typically do not insert a working remote into the display unit. Windows is a trademark of the Microsoft group of companies. Windows Vista is a trademark of the Microsoft group of companies.

Computing—3

The HP difference: notebook PCs

Complete product line HP Mini 210 Small, slim and stylish, the HP Mini 210 lets you surf the web, stay connected and be entertained wherever you go. Integrated HP software let’s you synch e-mail and chat while instantly accessing your files from anywhere—take only what you need and leave the rest on your primary PC. Thinner than an inch and weighing only 2.69 lb, the HP Mini 210 won’t weigh you down. HP QuickWeb—rapidly access the key applications you need without starting Windows—perfect for quick browsing, instant messaging and webmail.

HP Mini 210

HP QuickSynch—easily and automatically synch , migrate, access and publish content between your Mini and primary PC. HP Cloud Drive—easily access all of your content from anywhere in the world via the Internet. HP QuickStream and MediaStream—access the music on your main PC and stream it to your Mini over the Internet—no need to copy or upload files.

Compaq Presario For those who want everyday computing capabilities at a great value, the line of Compaq Presario notebook PCs balances mobility and performance needs all at a great price. Classic style—sleek lines and iconic touchpad design with a glossy black HP Imprint Finish provides more protection and durability than traditional notebook casings.

Compaq CQ61

Simply secure—enjoy powerful search and organization tools with more security when you go online, thanks to the features and power that get the most from Windows® 7, in addition to a free 60-day trial of Norton Internet Security™ 2009 software. Everyday ideal—perfect for going online, surfing, social networking, e-mailing, shopping and video streaming while enjoying your own movies, music, photos and more. 4—Computing

The HP difference: notebook PCs

Complete product line HP G Series For those who want to connect and manage everyday computing tasks with an elegantly minimal notebook, the HP G series Notebook PC delivers balanced mainstream performance at a great value. Simply brilliant—enjoy full-screen HD TV and movie playback on a brilliantly clear HP BrightView 16:9 display. Something to share—Burn audio CDs and DVDs that you can easily share with friends and family while the built-in Altec Lansing® speakers bring your entertainment to life. Your daily PC—perform all of your online tasks plus enjoy video chat and instant messaging, photo editing and movies.

HP G71

HP Pavilion notebooks For those who want an all-in-one performance notebook with rich multimedia features, the HP Pavilion Entertainment series delivers excellent mobile performance. Powered by the latest processor and graphics technologies, it delivers the features you need to support your digital lifestyle. Complete entertainment—get full-screen viewing of HP content on a crisp, clear BrightView 16:9 display, plus enjoy photos and video on your HD TV thanks to the HDMI port. Simplify your experience—optimized for Windows® 7, HP Pavilion notebooks offer simplified password and profile management with a built-in fingerprint reader on select models; plus enjoy a separate numeric keypad. Look good—enjoy the durable HP Imprint Finish, while chatting face-to-face using the built-in Webcam with omnidirectional microphones.

HP Pavillion dv7

Windows is a trademark of the Microsoft group of companies.

Computing—5

The HP difference: notebook PCs

Step up through HP products All HP and Compaq Presario notebook PCs feature • • • •

HP Total Care—1 Year limited warranty on hardware and preinstalled software Genuine Windows® 7™ Home Premium* Symantec Norton Internet Security™ 2010 60-day Trial Norton Online Backup brought to you by HP 30-day Trial

*excluding HP Minis

HP Minis—For customers looking for the perfect companion device to access content on the go (XP) HP Mini 210-1018CL (.com only)

HP Mini 210-1081NR (.com only)

HP Mini 210-1091NR

Processor

Intel® Atom™ Processor N450 (1.66 GHz, 512KB L2, 5667Mhz FSB)

Intel® Atom™ Processor N450 (1.66 GHz, 512KB L2, 5667 Mhz FSB)

Operating System

Genuine Windows® 7 Starter

Video Graphics

Intel Graphics Media Accelerator 3150 (shared) with up to 256 MB Total Available Graphics Memory

Display Size

10.1” Diagonal WSVGA LED Anti-glare Widescreen Display (1024 x 600)

10.1” Diagonal WSVGA LED HP BrightView Infinity Widescreen Display (1024 x 600)

RAM

1 GB DDR2 System Memory (1 DIMM); Max supported = 1024 MB

Hard Drive

160 GB (5400 RPM) Hard Drive (SATA)

250 GB (7200 RPM) Hard Drive (SATA)

Wireless Networking HP Imprint Finish, HP Pavilion Webcam

Wireless LAN 802.11b/g/n WLAN

Wireless LAN 802.11b/g WLAN

HP Imprint in black & webcam with integrated digital microphone

HP Imprint in matte pacific blue & webcam with integrated digital microphone

HP Imprint in matte sonoma red & webcam with integrated digital microphone

Card Reader

5-in-1 integrated Digital Media Reader

Weight / Battery

2.69 lbs / 3-Cell Lithium-Ion Battery

Extras

HD Audio, stereo speakers; integrated microphone

HD Audio, stereo speakers; integrated microphone HP Mini Sleeve

Windows is a trademark of the Microsoft group of companies.

6—Computing

The HP difference: notebook PCs CQ61-411WM

G61-429WM

G71-449WM

Processor

AMD Sempron™ Processor for Notebook PCs M120 (2.1 GHz, 512KB L2 Cache); Up to 3.2 GT/s system bus running at AC/DC mode 25 watt

AMD Sempron™ Processor for Notebook PCs M120 (2.1GHz, 512KB L2 Cache); Up to 3.2 GT/s system bus running at AC/DC mode 25 watt

Intel® Pentium® Processor T4300* (Dual Core) (2.10 GHz, 1 MB L2 Cache, 800 MHz FSB)

Intel® Core™ i3-330M Processor* (2.13 GHz, 3 MB L3 Cache)

VISION Technology Ultimate from AMD with AMD Turion™ II Ultra Dual-Core Mobile Processor M620 (2.5 GHz, 2MB L2 Cache); Up to 3.6 GT/s system bus running at AC/DC mode 35 watt

Operating System

Genuine Windows® 7 Home Premium 64-bit

Genuine Windows® 7 Professional 64-bit

Genuine Windows® 7 Home Premium 64-bit

Video Graphics

ATI Mobility Radeon™ HD 4200 Graphics with 128 MB Display Cache Memory with up to 1022 MB total graphics memory

ATI Mobility Radeon™ HD 4200 Graphics with 128 MB Display Cache Memory with up to 1534 MB total graphics memory

Intel Graphics Media Accelerator 4500M (shared) with up to 1695 MB total available graphics memory

Intel Graphics Media Accelerator 4500MHD (shared) with up to 1695 MB total available graphics memory

ATI Mobility Radeon™ HD 4650 Graphics with up to 2815 MB total available graphics memory with 1024 MB dedicated

Display Size

15.6” Diagonal HighDefinition HP BrightView Widescreen Display (1366 x 768)

17.3” Diagonal HD+ LED HP BrightView Widescreen Display (1600 x 900)

15.6” Diagonal HighDefinition LED HP BrightView Display (1366 x 768)

17.3” Diagonal HD+ LED HP BrightView Widescreen Display (1600 x 900)

RAM

2 GB DDR2 System Memory (2 DIMM); Max supported = 4096 MB

3 GB DDR2 System Memory (2 DIMM); Max supported = 4096 MB

4 GB DDR2 System Memory (2 DIMM); Max supported = 4096 MB

4 GB DDR3 System Memory (2 DIMM); Max supported = 8192 MB

4 GB DDR2 System Memory (2 DIMM); Max supported = 8192 MB

Hard Drive

250 GB (7200 RPM) Hard Drive (SATA)

320 GB (7200 RPM) Hard Drive (SATA)

640 GB (5400 RPM) Hard Drive

Optical Drive(s)

LightScribe SuperMulti 8X DVD±R/RW with Double Layer Support

LightScribe Blu-ray ROM with SuperMulti DVD±R/RW Double Layer Support

Wireless Networking

Wireless LAN 802.11b/g/n WLAN

Wireless LAN 802.11a/b/ g/n WLAN

HP Imprint Finish, HP Pavilion Webcam

HP Imprint in high-gloss black & integrated microphone

HP Imprint in high-gloss black & webcam with integrated microphone

HP Imprint with the espresso design in high-gloss black, HP Webcam with integrated digital microphone & integrated Fingerprint Reader

HP Imprint with the espresso design in high-gloss black & HP Webcam with integrated digital microphone

5-in-1 Integrated digital media reader

HP Mobile Remote Control and Stereo Earbuds

HP Mobile remote control

HP ProtectSmart Hard Drive Protection

Altec Lansing with SRS Premium Sound; HP ProtectSmart Hard Drive protection; HDMI & e-SATA

Altec Lansing with SRS Premium Sound and Subwoofer; HP ProtectSmart Hard Drive protection; HDMI & e-SATA

Card Reader

Extras

Altec Lansing

dv6-2157WM

dv7-3169wm

For more information on HP & Compaq computer specifications please visit www.HPinfolab.com or www.hp.com For the latest information on HP products please visit www.hpinfolab.com If you are interested in learning more about HP products please visit www.hpinfolab.com Windows is a trademark of the Microsoft group of companies.

Computing—7

The HP difference: desktop PCs

Complete product line HP desktop PCs HP desktop PCs are designed to deliver the expandability and performance to meet the most demanding digital requirements. These PCs are not only personal, they’re simple to set up, protect and maintain. Loaded with plenty of power, performance and memory, you have everything you need to surf, search, send e-mail and complete projects with ease.

HP Pavilion p6313 with HP 2009m monitor

For the whole family—perfect for surfing the web, editing photos, burning/mixing soundtracks, creating home videos, playing games and balancing the checkbook. Stay current—upgrades are a snap using industry-standard desktop components. Practically perfect—the best choice for a reliable desktop PC, with world-class service and support your family can rely on.

HP TouchSmart all-in-one PCs From the elegant design to the advanced features to the incredibly powerful suite of built-for-touch applications, the HP TouchSmart redefines what touch can do for you—and what you can do with a touch. With natural, intuitive movements, everything you can do will be faster, easier and way more fun. Intuitive touch—multi-touch gestures such as pinch, rotate, arc, flick, and press and drag. Optimized experience—includes many built-in touchoptimized applications, including new Windows® 7. Best picture—also use it as a 1080p hi-def widescreen TV that can be mounted on a wall. Complete protection—comes with special HP Total Care to make sure the HP TouchSmart experience is hassle free.

HP TouchSmart300

Windows is a trademark of the Microsoft group of companies.

8—Computing

The HP difference: desktop PC—step-ups All HP and Compaq Presario desktop PCs feature • Genuine Windows 7™ Home Premium 64 bit • MediaSmart 3.1Software Suite (HP SKUs Only) • HP's award winning 24/7 Total Care Service and Support

• HP monitor sold separately • Symantec Norton Internet Security™ 2010 60-day Trial • Norton Online Backup brought to you by HP 30-day Trial

Help your customer maximize their HP PC experience and increase ASP by stepping up at least one model or series. a4313w-b PC

p6313w-b PC

TouchSmart300-1003

Processor

AMD Sempron™ LE-1250 Processor

AMD Athlon™ II 215 Dual-Core Processor

AMD Athlon™ II X2 235e Dual Core Processor

Operating System

Genuine Windows® 7 Home Premium 64-bit

Video Graphics

NVIDIA GeForce 6150 SE Graphics with 256 MB integrated shared graphics memory. Up to 1407 MB Total Available Graphics Memory as allocated by Windows® 7

NVIDIA GeForce 9100 Graphics with 256 MB integrated shared graphics memory. Up to 2431 MB Total Available Graphics Memory as allocated by

ATI RadeonTM HD 3200 Graphics with 256 MB integrated shared graphics memory. Up to 1919 MB Total Available Graphics Memory as allocated by Windows® 7

RAM

3 GB PC2-6400 DDR2 SDRAM memory (1 x 2048 MB and 1 x 1024 MB) (expandable to 4 GB)

5 GB PC3-8500 DDR3 SDRAM memory (2 x 2048 MB and 1x1024 MB) (expandable to 16 GB)

4 GB DDR3 memory

Hard Drive

320 GB Serial ATA hard drive

640 GB Serial ATA hard drive

640 GB 7200 RPM Serial 3Gb/s hard drive

Optical Drive(s)

SuperMulti DVD Burner with LightScribe Technology

Slot-load SuperMulti DVD Burner

15-in-1 memory card reader

5-in-1 memory card reader

HP USB keyboard; HP USB optical mouse

HP low-profile wireless keyboard with hide-away bay and numeric keypad; HP wireless optical mouse

Card Reader Extras

HP USB keyboard; HP USB optical mouse; MediaSmart Software Suite

Windows® 7

Desktop Monitors—Stylish design for Home Entertainment or Home Office HP Pavilion 2009m

Viewable Area Resolution

HP Pavilion w2338h

20” BrightView diagonal Widescreen

23” BrightView diagonal widescreen

Thin-Film Transistor LCD active matrix

1600 x 900 @ 60 Hz

Full HD 1080p 1920 x 1080 @ 60 Hz

Response Time

5 ms

Brightness

300 nits

Pixel Pitch

0.2768 mm

0.265 mm

Contrast Ratio Dynamic

1000:1

Ports

VGA, DVI-D

VGA, HDMI

USB Ports

None

Speakers

Integrated, 2 watts per channel

HDCP (High Definition Content Protection) Adjustments

Yes

Tilt

Energy Star

Yes

Extras

VGA and Audio Cable

3000:1

For more information on HP printer specifications, visit www.HPInfolab.com or www.hp.com. For the latest information on HP products, visit www.HPInfolab.com. If you are interested in learning more about HP products, visit www.HPInfolab.com.

Computing—9

The HP difference: computing

HP Total Care service and support HP Total Care is HP’s award-winning service and support program that provides options for all customers, whether in or out of warranty. For complete details, visit www.hp.com/go/totalcare.

10—Computing

HP USB VGA Webcam

HP Wireless Eco-Comfort Mobile Mouse

HP Smart Adapter and Power Cord

HP Courier Bag

HP Pavilion dv7 Notebook PC HP Multimedia Speakers

HP Pavilion p6313 Desktop PC

HP w2338h Monitor

HP 60 Photo Value Pack

HP Photosmart C4740 All-in-One

Accessories

The HP difference: PC accessories

Everything for notebook and desktop PCs CARRYING CASES

HP Notebook Sports Backpack Designed expressly for protecting your laptop PC, this all-purpose green backpack is made of durable, heavy-duty nylon. Lightweight padding makes it both strong and comfortable to wear and carry. It even has a pocket for your music player and a headset port! (RU350AA)

HP Nylon Value Carrying Case Protect your notebook on the road, minimize wear and tear, carry it— and your accessories—with ease. This slim, lightweight, budget-priced bag is the key. (EZ141AA)

CARRYING CASES

HP Urban Courier Bag, Espresso Our Espresso Series 16” Urban Courier Bag combines first-class protection for your notebook with sleek style. And with a strap that adjusts on the sides instead of on the part that rests on your shoulder, it’s easy to carry. (NR722AA)

HP Crimson Notebook Sleeve Protect your laptop from damage, dirt, and liquid spills with this slim sleeve, which is easy to carry by hand or stash in a bag. (NU099AA#ABA)

HP Premium Stereo Headset Listen to music, play games, and carry on conversations in comfort— for hours on end—with our Premium Stereo Headset. (RF823AA#ABA)

HP Notebook Speakers Get clear, crisp sound from your notebook with these ultra-compact speakers, which supply a signal-tonoise ratio of 78 dB. They’re also very light, and they stand less than 3” tall, so they’re perfect travel companions. (NN109AA#ABA)

KEYBOARDS AND WEBCAMS

HP Wireless Elite Keyboard Enjoy sleek style and a high-tech key design with our ultra-thin Wireless Elite Keyboard, which complements any PC system1. This affordable, full-featured keyboard is also very quiet, and, with a small footprint, it won’t hog space on your desk. (FQ480AA#ABA)

HP USB Multimedia Keyboard With one-touch controls, hot keys, low-profile keys, height adjustment, and more, our USB Multimedia Keyboard is ready to upgrade your PC experience. (NY419AA#ABA)

MICE

HP USB 3-Button Optical Mouse A desktop mouse that’s smooth, accurate, and affordable: that’s our USB 3-Button Optical Mouse. (KY619AA#ABA)

HP Wireless Comfort (Bronze) Mobile Mouse Get great performance and advanced mousing with our Wireless Comfort Mouse, which combines style and great features in a modern, affordably priced design. (NK528AA#ABA)

HP Comfort Mouse, Crimson Get great performance and advanced mousing with our Wireless Comfort Mouse, which combines style and great features in a modern, affordably priced design. (NK527AA#ABA) HP Onyx Notebook Sleeve Protect your laptop from damage, dirt, and liquid spills with this slim sleeve, which is easy to carry by hand or stash in a bag. (NU561AA#ABA)

HP Mini Sleeve Protect your small notebook PC in our stylish Mini Sleeve. (NF869AA#ABA)

HP Bronze Notebook Sleeve Protect your laptop from damage, dirt, and liquid spills with this slim sleeve, which is easy to carry by hand or stash in a bag. (NN162AA)

AUDIO AND POWER

HP Netbook Essentials Kit: Sleeve + Mouse + 4GB USB Flash Designed for travel: Mouse has an ultra-portable miniature design and retractable USB cable for portability and easy packing. USB drive is small and light for travel, and sleeve protects your Netbook while on the move. (VS628AA)

HP 2-piece USB Speakers Surround your notebook or desktop PC with unbelievable sound! Just set up these USB-powered external speakers and get started—no outside power source is required. (GL313AA#ABA)

HP 90W Smart AC Adapter Enjoy the flexibility and convenience of having an extra 90W Smart-pin AC Adapter for your notebook, whether you’re at home, in the office, or traveling. You can leave one at your desk and keep the other in your bag for quick plug-in. Added bonus: no more climbing under the desk to plug and unplug. (KG298AA#ABA)

HP Pro Webcam Chat, make videos, and take photos. Our Pro Webcam has a 1.3 megapixel sensor with autofocus, and it works with AIM, Windows Live Messenger, Skype, and Yahoo Messenger. (AU165AA#ABA)

HP VGA Webcamera Chat, make videos, and take photos. Our VGA Webcam works with AIM, Windows Live Messenger, Skype, and Yahoo Messenger. (EW193AA#ABA)

HP Optical 3-button Mouse A desktop mouse that’s smooth, accurate, and affordable: that’s our USB 3-Button Optical Mouse. (GM324AA#ABA)

HP Wireless Eco-Comfort Mobile Mouse Our Wireless Eco-Comfort Mobile Mouse combines style and comfort in an environmentally friendly design. It’s made with more than 30% recycled plastic, plus it contains energy-efficient components and automatic power-saving features. (FX287AA#ABA)

F9-F11 default functions are compatible only with HP TouchSmart IQ504t and IQ506t series PCs. The information contained herein is subject to change without notice. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. 1

Accessories—1

2—Accessories

The HP difference: printing

Printing

The HP difference: printing

Printing with HP Versatile printing to meet all your needs Nobody offers a printing experience like HP, whether everyday, business or photo printing. • HP printing systems are designed specifically for Original HP ink and HP paper • Enjoy lab-quality photos at home that last for generations • HP inkjet printers produce laser print quality

Photosmart C4700

The best printing experience HP doesn’t just make inkjet printers—we invented inkjet printing. • Perfect photo printing with paper-type detection and HP Photo Fix on select models • Drag-and-drop printing simplicity with HP Photo Print Gadget • Wireless printing options with available Bluetooth® adapters

Great choices HP is the leader in home printing with the most complete line of innovative products • HP Deskjet—everyday printing at a great value • HP Photosmart—the premium home printing experience with lab-quality photos • HP Officejet—perfect for the home office and value-driven small businesses

Environmentally focused HP has been a leader for decades in promoting environmental sustainability in our products, operations and supply chain. • Named the #1 green IT company by Fortune magazine • HP offers recycling services in over 50 countries, regions and territories worldwide • Our Design for Environment program takes a life-cycle approach to reducing the impact of HP products

Officejet 6500 Wireless

Printing—1

The HP difference: inkjet printers and all-in-ones

Step up through HP products HP Photosmart AiOs HP Photosmart C4640 AiO

HP Photosmart C4740 AiO

Summary

Everyday printing, scanning and copying, plus easy lab-quality photos at home with a fun, energy-efficient all-in-one

Wireless all-in-one for photo or everyday printing

Print speed1: up to 29 ppm black; up to 23 ppm color

Print speed1: up to 29 ppm black; up to 23 ppm color; color photos as fast as 29 seconds

Copy

Copy: up to 10 copies

Copy: up to 1200 x 1200 dpi; maximum number of copies: up to 10 copies

Scan

Scan: up to 1200 x 2400 dpi resolution; Scan type: Flatbed scanner

Fax

N/A

Wireless

N/A

Connectivity: 1 USB 2.0, wireless 802.11g

Paper handling

Paper handling: 80-sheet input tray; Monthly volume (duty cycle): up to 1,000 pages

Paper handling: 80-sheet input tray, 15-sheet photo tray. Monthly volume (duty cycle): up to 1,000 pages

Borderless printing

Borderless printing up to 8.5 x 11 inch

Supplies

HP 60 Black Ink Cartridge–CC640W;

HP 60 Tri-color Ink Cartridge–CC643W;

HP 60 Tri-color Ink Cartridge–C643W;

HP 60XL Black Ink Cartridge–CC641W;

HP 60XL Tri-color Ink Cartridge–CC644W

Special features

Features: 1.45" LCD (with HP TouchSmart Frame) Added Value: Nova Greeting Card Factory Photo Card Maker software

Features: 1.45" LCD (color graphics) with HP TouchSmart frame Added Value: includes Nova Greeting Card Factory® Photo Card Maker software

After first page; see http://www.hp.com/go/inkjetprinter for details. Print speed may vary depending on the type of output.

2—Printing

The HP difference: Deskjet and Officejet AiOs Deskjet and Officejet AiOs for easy and affordable printing HP DJ F2480 AiO

HP DJ F4280 AiO

HP F4440 AiO

Officejet J4540

Officejet 6500

Summary

Upgrade to a very simple, affordable HP all-in-one printer, scanner, copier for your home

Easy, fast and affordable— print, scan and copy with this efficient and stylish HP Deskjet printer

Easily print, scan and copy—get amazing photos and documents

An affordable, easy-touse all-in-one with fax for amazing results and enhanced productivity

Boost productivity with this fast, networked all-in-one

Print speed: up to 20 ppm black; up to 16 ppm color1

Print speed: up to 26 ppm black; up to 20 ppm color1

Print speed: 28 ppm black; up to 22 ppm color1

Print speed: up to 28 ppm black; up to 22 ppm color1

Laser-quality Speed2: up to 7 ppm black; up to 7 ppm color; maximum 32 ppm black and 31 ppm color1

Copy

Stand-alone black and color copying for plain paper or photo paper

Reduce/Enlarge: 25–200%; Paper handling: 3 x 5 inch to 8.5 x 30 inch

Reduce/Enlarge: 50–400%; up to 50 copies

Reduce/Enlarge: 25–400%

Reduce/Enlarge: 25–400%; maximum number of copies: 100

Scan

Up to 1200 x 2400 dpi resolution; Maximum scan size: 8.5 x 11.7 inch (Flatbed)

Up to 1200 x 2400 dpi

Up to 2400 x 1200 optimized dpi (color copying on HP Premium Photo Paper and 1200 scan dpi)

Up to 1200 x 2400 dpi

Up to 2400 x 4800 dpi; Maximum scan size: 8.5 x 11.7 inch

Fax

N/A

Fax memory: up to 100 pages; Maximum speed dial: up to 90 numbers

Fax memory: up to 100 pages; Maximum speed dial: up to 100 numbers

Paper handling

80-sheet input tray; 15-sheet output tray

80-sheet input tray; 50-sheet output tray

80-sheet input tray; 50-sheet output tray; up to 1,000 pages per month

20 page automatic document feeder

250-sheet input tray; 50-sheet output tray; 35-sheet automatic document feeder

Borderless printing

Up to 4 x 6.5 inch

Up to panorama

Up to 8.5 x 11inch

Up to 8.3 x 23.4 inch;

Supplies

HP 60 Black Ink Cartridge–CC640W; HP 60 Tri-color Ink Cartridge–CC643W; HP 60 XL Tri-color Ink Cartridge–CC644W

Automatic paper sensor: Yes; Direct print supported: Yes (memory cards only) HP 60 Black Ink Cartridge–CC640W; HP 60 Tri-color Ink Cartridge–CC643W; HP 60 XL Tri-color Ink Cartridge–CC644W

HP 60 Black Ink Cartridge–CC640W; HP 60 Tri-color Ink Cartridge–CC643W; HP 60 XL Tri-color Ink Cartridge–CC644W

HP 901 Black Officejet Ink Cartridge–CC653A; HP 901 Tri-color Officejet Ink Cartridge–CC656A; HP 901XL Black Officejet Ink Cartridge–CC654A

HP 920 Black Officejet Ink Cartridge–C4902A; HP 920 Cyan Officejet Ink Cartridge–C4903A; HP 920 Magenta Officejet Ink Cartridge–C4904A; HP 920 Yellow Officejet Ink Cartridge–C4905A; HP 920XL Black Officejet Ink Cartridge–C4906A; HP 920XL Cyan Officejet Ink Cartridge–C4907A; HP 920XL Magenta Officejet Cartridge–C4908A HP 920XL Yellow Officejet Ink Cartridge- C4909A

Special features

Special features: fold-up paper tray; print borderless 4 x 6 inch to panorama photos

Features: 1.5” LCD color graphics display; borderless printing up to 8.5 x 11 inch

Added value software: Nova Greeting Card Factory Photo Card Maker

Display: LCD (2-line text) Networking: Built-in Ethernet

After first page; see http://www.hp.com/go/inkjetprinter for details. Print speed may vary depending on the type of output. Based on ppm measured using FDIS ISO/IEC 24734. Standard applies to inkjet and laser products and excludes first set of test documents. For details, see www.hp.com/go/inkjetprinter. 1 2

Printing—3

The HP difference: single function Deskjet printers

Single-function Deskjet printers for affordable printing HP DJ D1660 Printer

HP DJ D2660 Printer

48AIO

Summary

Basic, everyday printer with HP reliability

An affordable, easy-to-use printer you can count on for quality documents and web prints

Print1: up to 20 ppm black; up to 16 ppm color

Print1: up to 28 ppm black; up to 21 ppm color

Paper handling

Paper handling: 80-sheet input tray; 15-sheet output tray; Media types supported: Paper (plain, inkjet, photo); envelopes; transparencies; labels; cards; HP Premium media; iron-on transfers Media sizes supported: Letter; legal; executive; No. 10 envelopes; cards

Paper handling: 80-sheet input tray; 20 sheet output tray; Media types supported: Paper (plain, inkjet, photo); envelopes; transparencies; labels; Cards; HP Premium media; iron-on transfers; borderless media; panorama Media sizes supported: Letter; legal; 4 x 6 inch, 5 x 7 inch, 8 x 10 inch, No. 10 envelopes

Borderless printing

Borderless printing: up to 4 x 6 inch, using tear-tab photo paper

Borderless printing: up to 8.5 x 14 inch

Supplies

HP HP HP HP

Features

Connectivity: 1 USB 2.0 Control panel: Power (On/Off)

60 Black Ink Cartridge–C640W; 60 Tri-color Ink Cartridge–C643W; 60XL Black Ink Cartridge–CC641W; 60XL Tri-color Ink Cartridge–CC644W

60 Black Ink Cartridge–C640W; 60 Tri-color Ink Cartridge–CC643W; 60XL Black Ink Cartridge–CC641W; 60XL Tri-color Ink Cartridge–CC644W

Connectivity: 1 USB 2.0 Control panel: 4 lights (Power, Resume, Color Pen Ink Indicator, Black Pen Ink Indicator); 3 Buttons (Power, Cancel, Resume)

After first page; see http://www.hp.com/go/inkjetprinter for details.

For more information on HP printer specifications, visit www.HPInfolab.com or www.hp.com. For the latest information on HP products, visit www.HPInfolab. com. If you are interested in learning more about HP products, visit www.HPInfolab.com.

4—Printing

The HP difference: Original HP supplies

Supplies

THE #1 BRAND IN INK IS THE #1 VALUE

Original HP inks and printing media Whatever your customers print, Original HP inks are a great value. They offer quality and reliability for affordable prices—and they’re easy on the environment. Customers can print up to 65% more pages with Original HP ink than with bargain inks.1 Plus, customers get additional savings with multi-packs and high-capacity ink cartridges: • Multi-packs cost an average of 10% less than their stand-alone counterparts • Multi-packs let customers buy all the colors they need in one affordable bundle • Most XL ink cartridges deliver 3 times more black and 2.5 times more color, so each printed page costs less.1

HP ink cartridges offer greater RELIABILITY and more value According to a QualityLogic study, testing showed that 1 in 3 refilled ink cartridges failed during use or right out of the box.1 Only the tested HP ink cartridges worked every time. When you factor in poor print quality, wasted paper, the frustration of dealing with unreliable cartridges, and messy clean-ups, Original HP ink offers greater value than refilled cartridges.

A QualityLogic 2009 study compared Original HP inkjet print cartridges (92, 93, 98, 95, 21 and 22) with refilled ink cartridges sold in North America. For details, see www.qualitylogic.com/2009HPinktest.pdf (610 KB, PDF).

Supplies—1

HP Ink Supplies

Prod. #

HP 21 Black Inkjet Print Cartridge

C9351AN

HP 22 Tri-color Inkjet Print Cartridge

C9352AN

HP 38 Matte Black Pigment Ink Cartridge

C9412A

HP 38 Photo Black Pigment Ink Cartridge

C9413A

HP 38 Light Gray Pigment Ink Cartridge

C9414A

HP 38 Cyan Pigment Ink Cartridge

C9415A

HP 38 Magenta Pigment Ink Cartridge

C9416A

HP 38 Yellow Pigment Ink Cartridge

C9417A

HP 38 Light Cyan Pigment Ink Cartridge

C9418A

HP 54 Black Inkjet Print Cartridge

CB334AN CC640WN

HP 60 XL Black Ink Cartridge

CC641WN

HP 60 Tri-color Ink Cartridge

CC643WN

HP 60 XL Tri-color Ink Cartridge

CC644WN

HP 74 Black Inkjet Print Cartridge

CB337WN

HP 74 XL Black Inkjet Print Cartridge

CB336WN

HP 75 Tri-color Inkjet Print Cartridge

CB335WN

HP 75 XL Tri-color Inkjet Print Cartridge

CB338WN

HP 94 Black Inkjet Print Cartridge

C8765WN

HP 95 Tri-color Inkjet Print Cartridge

C8766WN

HP 96 Large Black Inkjet Print Cartridge

C8767WN

HP 97 Large Tri-color Inkjet Print Cartridge

C9363WN

HP 98 Black Inkjet Print Cartridge

C9364WN

HP 99 Photo Inkjet Print Cartridge

C9369WN

HP 100 Gray Photo Inkjet Print Cartridge

C9368AN

HP 701 Black Inkjet Print Cartridge

CC635A

HP 901 Black Inkjet Print Cartridge

CC653A

HP 901 Tri-color Inkjet Print Cartridge

CC656A

HP 901 XL Black Inkjet Print Cartridge

CC654A

HP 920 Black Ink Cartridge

CD971AN

HP 920 Cyan Ink Cartridge

CH634AN

HP 920 Magenta Ink Cartridge

CH635AN

HP 920 Yellow Ink Cartridge

CH636AN

HP 920XL Black Ink Cartridge

CD975AN

HP 920XL Cyan Ink Cartridge

CD972AN

HP 920XL Magenta Ink Cartridge

CD973AN

HP 920XL Yellow Inkjet Cartridge

CD974AN

2—Supplies

• • • • • • • •

•

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3180 Fax

640 Fax • 2140 Fax

Deskjet D2660

Deskjet D1600

Deskjet 6940

Deskjet D4360

F4400 Series All-in-One

Photosmart Pro B9180

Photosmart Pro B8850

C4700 Series Wireless All-in-One

C4600 Series All-in-One

Photosmart C5580

Officejet 6500 All-in-One Series

J4500 Series All-in-One

• •

HP 38 Light Magenta Pigment Ink Cartridge C9419A HP 60 Black Ink Cartridge

Officejet J3680

Officejet H470 Series

Inkjet printer compatibility

Officejet 6000 Series • 7000 Wide

THE #1 BRAND IN INK IS THE #1 VALUE

• •

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• • • •

•

• • • •

• •

• • • •

• •

• • • • • • • •

• • •

• •

•

C8771WN

HP 02 Magenta Ink Cartridge

C8772WN

HP 02 Yellow Ink Cartridge

C8773WN

HP 02 Light Cyan Ink Cartridge

C8774WN

HP 02 Light Magenta Ink Cartridge

C8775WN

HP 10 Black Ink Cartridge

C4844A

HP 11 Cyan Ink Cartridge

C4836A

HP 11 Magenta Ink Cartridge

C4837A

HP 11 Yellow Ink Cartridge

C4838A

HP 88 Black Ink Cartridge

C9385AN

HP 88 Cyan Ink Cartridge

C9386AN

HP 88 Magenta Ink Cartridge

C9387AN

HP 88 Yellow Ink Cartridge

C9388AN

HP 88 XL Black Ink Cartridge

C9396AN

HP 88 XL Cyan Ink Cartridge

C9391AN

HP 88 XL Magenta Ink Cartridge

C9392AN

HP 88 XL Yellow Ink Cartridge

C9393AN

HP 110 Tri-color Inkjet Print Cartridge

CB304AN

HP 564 Black Ink Cartridge

CB316WN

HP 564 Cyan Ink Cartridge

CB318WN

HP 564 Magenta Ink Cartridge

CB319WN

HP 564 Yellow Ink Cartridge

CB320WN

HP 564 XL Black Ink Cartridge

CB321WN

HP 564 XL Cyan Ink Cartridge

CB323WN

HP 564 XL Magenta Ink Cartridge

CB324WN

HP 564 XL Yellow Ink Cartridge

CB325WN

HP 564 Photo Black Ink Cartridge

CB317WN

HP 564 XL Photo Black Ink Cartridge

CB322WN

HP 940 Black Ink Cartridge

C4902AN

HP 940 Cyan Ink Cartridge

C4903AN

HP 940 Magenta Ink Cartridge

C4904AN

HP 940 Yellow Ink Cartridge

C4905AN

HP 940XL Black Ink Cartridge

C4906AN

HP 940XL Cyan Ink Cartridge

C4907AN

HP 940XL Magenta Ink Cartridge

C4908AN

HP 940XL Yellow Ink Cartridge

C4909AN

Photosmart Premium All-in-One

Photosmart Premium Fax AIO

Photosmart Premium TouchSmart Web

Photosmart A636

Photosmart A536

Officejet Pro K8600dn

• • • • • • • • • •

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Photosmart B8550

HP 02 Cyan Ink Cartridge

Photosmart D7560

Prod. # C8721WN

Photosmart Plus All-in-One

HP Ink Supplies HP 02 Black Ink Cartridge

Officejet Pro 8000 Series

Inkjet printer compatibility (continued)

Business Inkjet 2800dtn

Officejet Pro 8500 All-in-One Series

THE #1 BRAND IN INK IS THE #1 VALUE

• • • • • • • •

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Supplies—3

The HP difference: supplies

HP photo paper HP Premium Plus Photo Paper Best

• Get high-quality prints with striking color, realistic skin tones and sharp black and whites • Exceptional 100-year fade resistance

HP Premium Photo Paper Better

• Get the look and feel of a photo-lab print right in your home or home office

HP Advanced Photo Paper Great

• Resist water, smears and smudges • Get true-to-life color photos without the guesswork

HP Everyday Photo Paper Good

• Use as a shiny, heavier alternative to plain paper • Easily print in 4x6-inch with the precut pages with extended tab for easy handling

4—Supplies

The HP difference: retail photo services

Retail photo

The HP difference: retail photo services

Beautiful prints in minutes—from HP HP photo kiosks produce beautiful prints that last a lifetime for your customers in mere seconds. Your customers can also design creative products in about five minutes— without having to crop or place photos into individual templates—and pick them up in one hour or less. It's the best way to get high-quality prints and creative projects from where they already shop—your store.

HP benefits for Walmart Photo Associates:

• High-quality 4x6-inch in gloss and matte and 5x7-inch prints in gloss • Low intervention rates—2,200 sheet capacity! • Fast, easy to assemble HP Photo Books • High-capacity ink supplies and an easy replenishment procedure • Supplies can be easily recycled after use • 5x7-inch prints with no trimming required!

HP benefits for the Walmart Photo Customer: • Fast prints! 700 4x6-inch prints in one hour, and 300 5x7-inch prints in one hour • Average Walmart Photo Customer ordering 100 4x6-inch prints will get their order in less than ten minutes; beats other retailers hands down! • Longest lasting prints—200+ years1 • Secure order pick up • Switch or add pages to HP Photo Books easily at any time • Lots of choices—calendars, photo books, and adding text and borders!

HP retail photo service support Walmart store support for HP retail photo services 1-800-252-4227 • Press 1 for technical support • Press 2 for marketing and training support

Retail consumer support

www.hp.com/go/retailphotoservices • Find merchandise details • HP retail photo services kiosk locator

Display permanence rating by Wilhelm Imaging Research, Inc. For details, visit www.wilhelm-research.com

Retail photo—1

2—Retail photo

The HP difference: sales associate support

Support

The HP difference: support

Get the answers you and your customers need Have questions? Need to help out a customer? Want further training? HP has the resources and support you need before, during and after the sale.

By telephone HP consumer products support 1-800-HP-INVENT 1-800-474-6836

Compaq consumer products support 1-800-OK-COMPAQ 1-800-652-6672

When should you call HP-RETAIL? HP RETAIL support is for retail sales representatives only. Call when you encounter the following situations, but do not give HP RETAIL contact information to your customers.

Customer escalations If a customer has already contacted HP or Compaq and is still unhappy with the results, you can log a customer escalation with HP.

Missing-Out-of-Box parts program This program covers HP and Compaq parts that are easily lost or damaged (including keyboard, mouse, speakers, cables, CDs and manuals). This does not include ink, paper, motherboard, screen, power supplies, CPUs, memory or any internal components. You can place an order for a missing or damaged part.

Support for store associates only 1-866-HP-RETAIL 1-866-477-3824

Hours 6 a.m. to 9 p.m. Mountain Time, Monday through Friday 8 a.m. to 5 p.m. Mountain Time, Saturday

Store-owned Unit sales Before a product is sold as an "open box", it must be tested to make sure it works properly and has all the data erased. HP-RETAIL can help you with the steps you'll need to follow.

Supportâ&#x20AC;&#x201D;1

Train with HP: Online • Live • In-aisle

HP makes it easy to get the training you need to provide the best service and solutions to your customers.

Online Log on at HPInfolab.com to get the latest training on HP's hottest products and technology. • Informative training modules • Fun games and activities • Great sweepstakes and prizes • Earn points for product rebates

Live Find local, live HP training in your area. • Log on to HPInfolab.com • Choose LIVE Training Events from the lefthand navigation • Search for event(s) near you by location • Register and attend!

In-aisle In-aisle Connection and EndCap training bring you the latest from HP every other week. • Compact training format • Quick quizzing to test your knowledge • Prizes awarded in regular bi-weekly drawings

It’s all available and waiting for you at HPInfolab.com!

2—Support