Westway
Community Transport
Annual Report 2009/10
Welcome to our Annual Report ‘10 Westway CT: Safe, Accessible & Affordable Transport for the Local Community
Report Contents Introduction Chair’s Foreword
04
Director’s Report
05
SERVICES 1: Group Transport
06
2: Training
08
3: Home to School
10
4: Transport for Health
12
5: Volunteering
14
6: ‘Out & About’ Scooter Loans
16
7: Shopper
18
8: Community Car Scheme
20
9: Green CT Cars
22
Financials Overview
24
Income & Expenditure
25
CONTACT DETAILS
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Chair’s Foreword Welcome to our 2010 annual report...
For the past 18 years Westway Community Transport has been initiating and running community transport services in Kensington and Chelsea. We are now an established local social enterprise and this year have been awarded the Social Enterprise Mark, which is supported by the Cabinet Office of the Third Sector. Being user-led, we look to develop our services in innovative ways which both meet the needs of our members and generate additional annual income to underpin the growing range of subsidised, affordable services we provide to a growing number of users. This year, with a core office staff of 15, 3 mechanics/vehicle checkers and 42 paid drivers and passenger assistants, with 38 volunteers and with a fleet of 37 standard and accessible vehicles, we have provided over 236,000 subsidised passenger journeys for our 690 member organisations (local charities and community service providers) and over 8,600 subsidised passenger journeys through our Door-to-Door services for 1,100 individual users with mobility constraints (through our Community Car Scheme, our Shopper Service and the ‘Out & About’ Scooter Loan Scheme). Our training services have continued to enable volunteers and staff from our member organisations to drive our vehicles legally and safely by providing training and refreshers through the Minibus Driver Awareness Scheme, through PCV D1 training and through Community Transport Association car, MPV and passenger assistant training. We continued to operate the Drive Time project, in partnership
with Campden Charities, providing local people with a stepping-stone into a driving career. To sustain these services, our turnover for the year achieved a new total at £1,463,558, of which £975,113 was income generated from contracts, user fees and service charges, with grants of £488,445. Income generated through our activities this year has accounted for a growing proportion of our total income, through a growing range of contracts and partnerships which have been developed with the NHS and with school transport commissioners. To accommodate this growing business and to enable us to develop Green CT Cars, our private hire venture, we established our trading company, Westway CT Trading Ltd, as a wholly owned subsidiary. Through our small fleet of Prius hybrid cars, we have not only begun to bring green technology on board but also increased by 24% our ability to deliver demand responsive services to our individual users with mobility needs. Finally, a big thank-you to our many staff, drivers, volunteers, board members and funders – the team who make our services friendly, affordable and accessible to all. Jonnie Beverley Chair
Director’s Report It’s been a great year for growth at Westway CT... Looking back on the last year we have risen to the many challenges that it threw up.
from grant assistance to commissioning from next year. We recognise that in this borough we are fortunate that the The decision to invest previously in refurbishing Council is sensitive and supportive in its our building, improving our IT systems and approach to introducing procurement, undertaking a programme of up-skilling and tendering and contracting. This has creating a flexible workforce is beginning to pay been very helpful to us. We remain off, positioning us well for these uncertain and as committed as ever to forging links changing times. The changed economic climate with borough based and pan London focused our minds to be even more efficient and organisations in order to address locally innovative regarding resources for the delivery identified needs and aspirations. of services without compromising quality and customer care. Whilst this period has seen The constant need to renew and expand other sectors shrinking we have increased our our fleet is an ongoing challenge for us, turnover again, this year by 17.6%. and as with all community transport schemes, made ever more difficult as Achieving this growth on what hopefully is funders’ budgets shrink. Fortunately, the tail end of a recession would appear to the formation of our commercial indicate that our services are needed more subsidiary Westway CT Trading Ltd and than ever and still represent good value. We our income generating successes have are delighted that we have been able to create enabled us to replace two accessible even more opportunities for those who need vehicles used for the Community Car them the most. Wherever possible we have Scheme and we have been able to endeavoured to improve on what we can offer meet increased demand on our Group to our Individual and Group Transport Members, Transport fleet through the purchase through productive partnerships with those in of four new minibuses. the statutory and voluntary sectors. We have been building on our social As outlined more fully in this annual report, enterprise credentials this year and were we have partnered and assisted the NHS in awarded the Social Enterprise Mark, delivering care effectively and efficiently. Our a UK-wide standard which recognises long-standing relationships with the Royal us as a company “working primarily Borough of Kensington & Chelsea (RBKC), the for social and environmental aims and City of Westminster and Campden Charities trading to benefit people and planet”. We remain strong. This year we have successfully have contributed £1.5 million to the local worked with RBKC council officers and our economy; providing ethical employment individual members, to prepare for the opportunities for 60 local people and introduction of the person centred delivery of have a policy of buying local services our services and negotiated the phased move and products. Our training programmes
offer disadvantaged individuals the chance to obtain or improve their skills, that in turn help them make a contribution to society through volunteering or in some cases into new employment. We deliver local services and have been successful, winning several local tenders. We are ‘greening’ our fleet and driving standards, as well as actively contributing to traffic reduction. Overall, this is considered to bring many social benefits and helps towards the regeneration of some of the most deprived areas of the borough. None of this would be possible without the support of all those who believe in what we can achieve and the hard work and dedication of those who actually make it happen. Andrew Kelly Director
“It’s an efficient outfit. The staff are nice, friendly, helpful and try to accommodate your group’s specific requirements.” Michael Defoe Youth & Community Manager, Harrow Youth Club
More than
600 Groups in Membership
7,869 Minibus Bookings over the year which equates approximately to
236,070 single passenger journeys
A huge range of community groups and voluntary organisations in Kensington & Chelsea, and some from neighbouring boroughs, are registered members and regular users of Westway CT.
1:
Group Transport
Our Group Transport services are based on the traditional principle of providing groups with ‘shared’ access to low cost minibuses with trained drivers, to help bring people and opportunities together so as to transform lives and build better communities. We have a goods vehicle and large fleet of minibuses available for use by voluntary organisations, community groups and certain statutory bodies who serve the residents of the Royal Borough of Kensington & Chelsea. So that we can cater for all sections of the community, we offer a mix of standard and fully accessible minibuses. The latter all have low step and high visibility grab handles, passenger lifts and can carry up to three people travelling in their
wheelchairs. All our passenger vehicles are exempt from the Congestion Charge and have age adjustable seatbelts throughout.
Michael Defoe, Youth and Community Manager at the Harrow Youth Club, has been using Westway CT for years; even though they now have a minibus of their own they regularly need additional ones for holidays and big trips out. He says they come to us rather than go elsewhere, because our buses are kept in good condition and our rates are reasonable.
We also provide legal and purchasing advice, as well as maintenance and management arrangements to other community vehicleoperators in the borough. Our membership base covers a wide spectrum of users, such as nurseries and youth clubs, play schemes for children with disabilities, community centres, organisations providing support to older people and ethnic minority groups. Transport can be arranged for as little as a few hours to one or more days, and is used for whole range of activities on very local trips to journeys all over the country.
“It’s an efficient outfit. The staff are nice, friendly, helpful and try to accommodate your group’s specific requirements. We have a longstanding relationship with WCT, since it started in fact; we were one of its first customers. We like to work with others in the borough who understand the difficulties of operating and financing a voluntary organisation.”
“Touch wood I haven’t looked back. I’ve got regular paid work and am off benefits.” James Gallagher Drive Time driver
over
1,600 drivers on Westway MiDAS Register.
249
MiDAS Certificates issued in the past year
59
Drive Time participants have benefited from the initative since 2006
MiDas Certificates are valid for 4 years and only issued to drivers who successfully complete our training and assessment programme.
2:
Training Services
Westway CT is a member of the CTA’s nationally recognised Minibus Driver Awareness Scheme (MiDAS), which is aimed at enhancing minibus-driving skills and promoting their safe operation. We employ full-time driver trainer/assessors, to ensure that all our volunteer and paid drivers achieve this important certificated safety standard. They are practiced in working with people with differing levels of driving experience. These courses, which involve a classroomsession as well as on-road assessments, are held fortnightly. We also offer in-house and external PCV D1 training, which addresses recent changes to driving licence laws and therefore
increasingly relevant, as it is a requirement for people who passed their car-driving test after January 1997 and who need to drive minibuses as part of their employment.
Our Drive Time project, which is run in partnership with Camden Charities, provides a stepping-stone into a professional driving career for unemployed people living in the old parish of Kensington. Participants are trained up to acquire vocational bus driving licences and supported in finding appropriate employment.
Every three months we run the CTA’s Passenger Assistant’s Training (PATS) which is a comprehensive modular training programme for people who undertake the role of passenger assistant (sometimes called escorts, care assistants, chaperones or helpers).
James Gallagher was originally a bricklayer by trade but became unemployed as a result of the recession. “Once I got onto Drive Time the whole Additionally we provide on process took about a year”, demand, a half-day course he says. “I passed my car test on Minibus Emergency in 1996 but didn’t get the Evacuation Procedures, which chance to drive again until I teaches people how to prevent came to Westway. They got me and deal with emergency back on the road and through situations, especially fire. the theory stuff, which is quite
tough. A week after I got my PCV D1 licence, I joined the paid drivers’ team. Touch wood I haven’t looked back. I’ve got regular paid work and am off benefits. I love my job and it keeps my head above water.”
“They consistently go the extra mile to make sure that both parents and children are happy with the service.� Yolanda Noval Registrar, Wetherby Preparatory School
157
Travelling to and from school on our minibuses.
7
That require double-crewed, door-to-door transport.
children a day
children with special needs
41,600 car journeys were avoided
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As estimated, in the course of the year in question.
3:
Home to School
In response to ongoing requests we now run an increasing number of hometo-school routes for parents’ self help groups, schools and local authority special educational needs transport.
for added convenience, some routes with two to three stops (with allocated time slots) for pick-ups and drop offs.
“Two different kinds of services are available: the door-to-door buses, where children are picked up from and returned home, or the An excellent communication shuttle buses, where they system has been created walk a small distance to between our on road and the nearest arranged bus We pride ourselves in office staff, the schools and stop. A lot of our parents providing personalised and parents. This is key to building use these buses on a daily flexible services, which are confidence, reducing risk basis, as they can safely send created and tailor made and stress. The service is their sons to school whilst around the requirements of managed and delivered by avoiding the heavy traffic of the parents and children. designated staff to ensure the rush hour”, says Yolanda The routes are timed and continuity. Noval, Registrar/Bursar planned to precision to ensure at Wetherby Preparatory that the buses are utilised We see this as the way School “The booking staff efficiently, to reduce the cost forward, as adults make are absolutely brilliant at to the customer and to reduce greener choices with organising the routes and the amount of children’s children’s futures in mind allocating the seats. They travelling time. The traditional whilst wanting to protect their have to organise the daily model for home-to-school personal safety. Together we timetables to allow for aftertransport is a door-to-door can make significant progress school club attendance and one but since many of the by reducing the amount cope admirably with our last youngsters are able bodied, of cars on the road during minute changes! Security is we have recently introduced, ‘school run’ times. paramount and they make
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sure that it is never compromised. They are always available on the phone when we need them and consistently go the extra mile to make sure that both parents and children are happy with the service.”
“The service provided by the drivers is excellent.� Nicole Rich Service Manager, Central London Community Healthcare
1,683 Journeys
365 Days a year
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to health and health related appointments delivered via the Westminster Health Link. provision of driving services for District Nurses in Kensington & Chelsea and Westminster on their Late Call Shifts.
4:
Transport for Health
Westway CT entered the transport for health sector in 2006, as a natural extension to the range of services it already provided in other areas. Initially serving clinics in Kensington & Chelsea, it is now also very active in Westminster and Hammersmith & Fulham with several contracts to transport NHS staff and nonemergency patients. We work as closely as possible with commissioning NHS Managers in proposing creative and cost efficient ways that are most appropriate to their end aims and budget. Current services across the three aforementioned boroughs involve a mix of saloon cars,
wheelchair accessible MPVs and minibuses providing doorto-door transport for patients travelling to Leg Ulcer, Fall Prevention, Podiatry and Respiratory Services Clinics and driving services for District Nurses and other Health Practitioners (and their equipment). Thanks to a grant from NHS Westminster, referred residents from their area can directly book seats onto a ‘HealthLink’ accessible vehicle to take them free of charge to health related activities and appointments of their own choosing. We recognise that NHS staff and anxious outpatients do not need any additional
worries or problems, so we do all that we can to alleviate the stress generally associated with transport by turning up on time on time and keeping our customers informed. We aim to be as demand responsive as possible, being fully aware that arrangements may have to be changed at short notice. Our drivers and booking staff are committed to the highest standards of customer care with an emphasis on communication, reliability, flexibility, and disability awareness. “CLCH podiatry services in Kensington & Chelsea have been working in partnership with Westway CT for a number of years to provide a dedicated podiatry transport
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service to residents of RBKC who have poor mobility,” states Nicole Rich, Service Manager at Central London Community Healthcare. “The service provided by the drivers is excellent. In addition to supporting the clinical delivery of podiatry, the service has an important social function in that for many older people the visit to the Violet Melchett Clinic is an opportunity to meet peers and develop friendships with other residents of RBKC.”
“I get personal satisfaction from knowing that I’m making a difference to someone’s life.” Mark Kitchen Volunteer
2
Volunteer Vehicle Washers help to care for a fleet of
29 Volunteer Car Scheme Drivers
8
use their own cars
51,589 miles covered over the year
14
5
Volunteer Passenger Assistants provide essential assistance to over
100 passenger trips a week
35 Vehicles
1
Volunteer Office Assistant helping with Door-to-Door bookings and dealing with
35-40 users per shift
5:
Volunteering
Westway CT has a strong commitment to providing mutually beneficial and worthwhile volunteering opportunities for people from the local community. We have a large team of volunteers who support and contribute to the success of our services in a range of roles. Feedback tells us that they are deservedly very valued by our users and paid staff; we as an organisation do all that we can to make sure that they are aware of this and feel appreciated.
with spare time on their hands, some have a disability themselves and some are interested in building their confidence and skills for a career change or gaining general work experience for employment.
Although the majority of our volunteers are drivers, we have a number of positions for people who are interested in helping to deliver transport first hand but don’t have a driving licence. For instance, volunteer Passenger Assistants play an important Our volunteers vary in age role on our Shopper bus, and background, and aside helping passengers on and off from wanting to put something the vehicle, and carrying their back into the community are bags to their door. looking to get different things out of the time they spend Less evident, but no less with us. Some are retired important are the volunteers
who work behind the scenes to help keep the ‘wheels turning’. Keeping our large, busy fleet clean inside and out is a quite a task in itself. Our volunteer Vehicle Washers take pride in helping us to maintain high standards. We also have volunteer Office Assistants, who contribute to the smooth running of the administrative side of things. “I initially got involved a couple of years ago driving the minibuses for my mother’s Guide group, but now drive mostly for the Community Car Scheme for about three days a week during the holidays”, explains university student, Mark Kitchen. “This is because it enables members to do stuff that they wouldn’t normally be able to do. My
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sister is registered disabled, so I’ve grown up with an awareness of some of the challenges and what its like not to be able to do everyday things that the rest of us take for granted. I get personal satisfaction from knowing that I’m making a difference to someone’s life.”
“It is such a joy to be able to enjoy the great outdoors again.� Viola Hammond Kensington resident
11 Mobility Scooters
3
styles are available, with a range of features, in different sizes to meet members needs.
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Scooters were available from Holland Park Cardinal Place, Victoria, Kensington Gardens, Kensington Town Hall, Westway CT, W10 for Portobello & Notting Hill
6:
‘Out & About’ Scooter Loans
This scheme provides Mobility Scooters on daily loans, enabling people with limited mobility, independent access to a variety of places to do a range of things. For instance it can be used to go shopping, to visit museums, meet friends for lunch, or enjoy local scenery. Visitors and tourists, as well as local residents can use it, as long as they are aged fourteen or over.
Westminster throughout the week. Scooters can also be borrowed directly from Holland Park and the Westway CT offices in Acklam Rd, W10. Different models are available to accommodate different requirements. All users are given one to one training, are fully insured and have the truck driver’s mobile number should individual problems arise. RBKC residents without access to private cars or The scooters are carried by a who have difficulty using distinctive truck, with on board public transport, can link electric charging points, that into the service through our parks up at different locations pre-booked Community Car in Kensington & Chelsea and Scheme. We also have some
manual wheelchairs, which can be hired out for as little as a day or as much as two weeks. Viola Hammond, who lives in a ground floor flat in Kensington, W8. has been using ‘Out & About’ at least twice a week for five years. She tends to use it to take in Kensington Gardens and Hyde Park, as well as doing her grocery shopping in Kensington High Street. She tells us, “The scooter scheme is wonderful! It has given my life so much more purpose. It is such a joy to
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be able to enjoy the great outdoors again. I just love navigating the Serpentine and looking at the beautiful trees, no matter what the season. Even if it’s winter or raining it doesn’t matter, as I can use one of their long macs. The fresh air makes me feel much healthier. Going to the supermarket is so much easier too, as before I had to struggle with two buses.”
“Since that first day, I use it every week. I don’t know how I would manage without it.” Brian Moorehead Shopper user
7
Different Supermarkets avaliable to choose from on the Monday to Friday timetabled Shopper service
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7:
Shopper
The Shopper bus is an accessible door-to-door membership service for people in Kensington and Chelsea who find it difficult to use public transport to do their weekly shopping. Many older people don’t have any family living nearby to help them with this.
collected from their homes at a pre-arranged time. They then travel back at a set time, usually allowing about an hour for shopping and socialising. The minibus is generally double-crewed.
A Passenger Assistant is on hand to help passengers on and off the bus, to stow The Shopper timetable and and carry their bags, and if routes are designed to ensure necessary go round the store coverage across the whole with them. borough and offer a choice of the best-known supermarket Users of the Shopper, chains. Designated days are many of whom are on tight allocated to the north and budgets, tell us that this south of the borough to cut service not only helps them down journey times. Trips to remain independent but are booked in advance by enables them to access telephone and members are more keenly priced food
and household products. The freedom to be able to choose spontaneously and take advantage of special offers is considered to be a real boon. For some, feelings of isolation are an issue, so they particularly welcome the social aspect. Many members travel at regular times and enjoy their conversations with others on the bus, and for quite a few sharing a cup of tea or a bite to eat in the store café is an invaluable part of the trip. Brian Moorehead, uses the Shopper every Thursday. “Up until 18 months ago, I used to go out on my own and get my things from
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up and down the King’s Road but then a medical problem meant that I had to make some changes. There are not that many shops near my flat, so when I heard about this scheme I thought I’d give it a go. Since that first day, I use it every week. I don’t know how I would manage without it.”
“Transport is less of a worry now. I am 100% happy with the service� Marjorie McKeever Chelsea resident
8,100 Community Car Scheme journeys delivered over 12 months, of which about
2/3 are for short trips to and from local destinations.
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8:
Community Car Scheme
This is very much a oneto-one service provided by volunteer drivers. As with our other schemes for individuals, it is for people who find it difficult or impossible to use public transport, because of disability, frailty or age. It is the largest of its kind in London, offering standard and accessible pre-booked transport on an individual membership basis and is considered to be an essential element of the transport provision for older and disabled people in the borough. The majority of volunteers use their own cars, but we have three dedicated smaller vehicles in our overall fleet for those that are not ownerdrivers. Two of these are
wheelchair accessible so that we can offer this travel service to members who cannot transfer to a car seat. Volunteers are reimbursed out-of-pocket expenses, including a mileage rate for owner-drivers. There is a high level of subsidy, so that customers only have to pay a portion of the total cost of each journey.
bank. Other than volunteer availability, there are no geographic or time restrictions and it therefore provides a more affordable alternative to taxis.
Marjorie McKeever from Chelsea, regularly uses the Community Car Scheme at least twice a week. She tends to use it to do some shopping, conduct her affairs and have The Community Car Scheme lunch out in Hammersmith or is a vital link, enabling people Wandsworth. “Transport is to pursue their hobbies and less of a worry now. I am interests, attend activities 100% happy with the service. and classes, and generally go When you book you know you about their everyday business. have a good chance of getting The service can be used for a car. The Car Scheme is much just about every occasion, more reliable than what I used such as visiting friends and before and the drivers are so relatives, attending doctor much more friendly. You get to or dentist appointments, know them over time and can following a college course have a laugh with them, which onsite or going to the helps to make it a good day.�
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“Green CT Cars is a company that you can rely on to be both friendly to its clients and friendly to the environment” Faith Jones Regular Green CT Cars customer
5,426 Jobs booked, despatched and completed over the year.
1,664 of these were for special needs customers.
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Green CT Cars is a wholly owned subsidiary of Westway Community Transport. Its slogan is “Investing in the community, a mile at a time.”
9:
Green CT Cars
This latest venture is a Private Hire service with a big difference. Not only does it offer eco friendly and accessible transport solutions to its customers, it provides added social value in line with ‘fair trade’ concepts. Green CT Cars gift aids all of its taxable profits back to Westway CT so that its users indirectly support local people and voluntary groups in their community. It also aims higher on quality and care than most minicab companies in the same market segment.
The service is delivered with state of the art technology incorporating GPS satellite tracking linked with specialist despatching software allowing routes to be optimised for prompter response times and speedier journeys, with the facility to inform the customer of the arrival of their car via text message.
The drivers are fully registered with the Public Carriage Office (PCO), trained to the highest standards; smart, informed, polite It has a fleet of Hybrids, and discrete. Unlike most Toyota Prius (one of the minicab companies we can greenest motor vehicles offer a reliable and unrushed currently available) and two service as our drivers are on specially adapted wheelchair our payroll rather than selfaccessible WV Caravelles, employed, being paid by the fitted with Euro IV engines and hour and not by the number fitted with particulate traps. of journeys they make.
For these reasons Green CT Cars has been able to build in a relatively short amount of time, successful business relationships with, for instance, the NHS, special needs schools and local businesses who have chosen a more ethical way of looking after their transport requirements. “Green CT Cars is a company that you can rely on to be both friendly to its clients and friendly to the environment,” says regular customer, Faith Jones. “The company I work for was first attracted to using this car service by the ‘green cars option’ because we travel a lot and like to off set our carbon footprint. We liked too that they are local with competitive
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prices. We now use the company a great deal, for a guaranteed comfortable, stressfree experience and their personal touch.”
Accounts ‘10 2% 1%
2% 1%
3%
8%
9% 11%
53% 13%
66%
21%
Income
User fees & Membership
Royal Borough of Kensington & Chelsea Grant User
Expenditure
Other Services
NHS Westminster
Grant Fees & Membership
Staff Salaries (inc. NI)
Royal Borough of Kensington & Chelsea Grant Bank Interest & Sundry
City of Westminster
Vehicle Running Costs
Bank Interest & Sundry Grant
Depreciation of Vehicles & Equipment
Campden Charities Grant
Premises & Insurance Costs
Campden Charities GrantOther
Services
Office & Computer System Costs
Training Services
NHS Westminster Grant
Driver Training Costs
Bus Grant Service City of Westminster
Other Staff-related Costs
Training Services
Volunteers’ Expenses
Operators Grant
Professional & Consultancy Fees Marketing & Promotions
The audited consolidated financial statements of Westway Community Transport Limited (“WCT”) for the year ended 31 March 2010 include the activities of Westway CT Trading Limited as well as WCT. WCT’s principal activity is the provision of community transport services to voluntary organisations, particularly those operating within the Royal Borough of Kensington & Chelsea (RBKC). WCT provides a range of low-cost, user-friendly and flexible community transport services to a variety of users, both groups and individuals, in order to meet their transport needs sensitively and professionally and to widen social opportunities.
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WCT provides its services through three strands: the Group Transport Service, the three ‘Door-to-Door’ Services and Training Services. WCT formed a wholly owned subsidiary in the name of Westway CT Trading Limited (“WCTT”) in line with the recommendations of the Charity Commission so as to undertake commercial trading activities that do not fall within WCT’s primary charitable purpose, but which are performed on behalf of WCT. Overall the Society made a surplus of £160,091 as shown in the group accounts, which include all trading activities. This surplus will be used to ensure the continuity and expansion of WCT’s operations.
Income 2010
£
Grant Aid & Donations Royal Borough of Kensington & Chelsea
302,928
Campden Charities
112,000
Bus Service Operators Grant
5,876
City of Westminster
33,333
NHS Westminster
34,308
Other Income User Fees & Membership
776,657
Training services
8,917
Other services
34,897
Bank interest and sundry
154,642
INCOME TOTAL
1,463,558
Expenditure 2010
£
All Operations Staff salaries (including NI)
865,980
Other staff-related costs
20,606
Premises and insurance costs
44,607
Office and computer system costs
31,868
Professional and consultancy fees
12,053
Vehicle running costs
163,858
Driver training costs
24,855
Volunteers’ expenses
12,281
Marketing and promotions
7,359
Bank charges and sundry
6,115
Depreciation of vehicles & equipment
113,885
EXPENDITURE TOTAL
1,303,467
Westway CT Consolidated Income & Expenditure Account for the Year Ended 31st March 2010 A full set of audited consolidated financial statements can be obtained by request or from our website at www.westwayct.org.uk
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Contacts Westway CT: Our contact details Management Team 020 8964 4928
Andrew Kelly Director andrewkelly@westwayct.org.uk
SERVICEs
Kathleen Lyons Deputy Director kathleenlyons@westwayct.org.uk
Finance 020 8964 4928 Group Transport 020 8964 4928
Colleen McDermott Finance Manager colleenmcdermott@westwayct.org.uk
Training 020 8964 4928
Anna Porta Development Manager annaporta@westwayct.org.uk
Volunteering 020 8968 2040
Lee Nash Fleet & Training Manager leenash@westwayct.org.uk
Out & About Scooter Loans 020 8960 8774 Shopper 020 8960 9020
Russell Canfield Operations & Customer Care Manager russellcanfield@westwayct.org.uk
Community Car Scheme 020 8964 1114 Health Link 020 8968 4056 Green CT Cars 020 8969 8886
www.westwayct.org.uk
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