New consultant welcome package by Kat McCain

Who Do YOU know? Thirty-One is a relationship business – the more relationships you build, the more successful you’ll be! Use this “Who do you know?” list to write down the names of people you can contact to share the news about your exciting new business! Use FRANKS to help you think of people – Friends, Relatives, Associates, Neighbors, Kid connections and Spouse connections. Get creative and list as many people as you can, including co-workers, Facebook friends and more! NAME

PHONE

NAME

PHONE

updated!

Who Do YOU know?

Thirty-One is a business built on relationships – and you’ve been building those relationships along every step of your journey! In the left column, write the names of people you have already connected with – including past Hostesses and Customers and potential team members. These are the ladies to whom you want to offer the next party, new product or the opportunity to join your team. In the right column you will be putting a twist on your original F.R.A.N.K.S. list with people outside of your circle of friends and family. These are friends that you haven’t made yet, but your friends and family will help you do that!

NAME Past Customers

PHONE

NAME

PHONE

Friends’ relatives and my relatives’ friends

Relatives’ associates and my associates’ relatives

Associates’ friends and my friends’ associates

Past Hostesses

Neighbors’ friends and my friends’ neighbors

Kids’ friends’ parents Past Consultants

Spouse’s associates and my associates’ spouses

celebrate NO! We want you to celebrate every contact you reach out to – even if the answer is “no.” That’s because every “no” brings you one step closer to a “yes” and to your next party, sale or new team member. “Yes” lives in the Land of No; you have to go through “No” to get to “Yes”! Use this chart to keep track of every “yes” and “no” you gather when making contacts and offering the opportunity to shop, host or join your team. Mark a smile or a star for every “yes,” and a simple checkmark or X for “no.” Don’t forget to celebrate after you’ve marked off every square in each section!

TIME TO GET STARTED!

celebrate! YOU’RE ON A ROLL!

celebrate! KEEP IT GOING STRONG!

celebrate! ALMOST THERE!

celebrate!

WHAT party

type

ARE YOU? The party is at the heart of what we do – and your Hostesses have at least THREE ways to do it! Hostesses get the fullest party experience in-person, but you can “W.O.W.” her and her guests through a social media or Catalog party, too. Make sure your Hostesses know we have plenty of options to fit her partying needs!

Here’s a quiz you can take to decide which party is right for you and your Hostess! Use it as a thought starter for you or as a tool to help women overcome their objections about hosting:

Looking to plant the recruiting and booking seeds? All three party types offer you the opportunity to build relationships and grow your business!

Mostly A’s = Face-to-face party

Bringing people together face-to-face is the best way to party, plus it helps support the Thirty-One mission of building relationships. An in-home party also allows the Hostess to enjoy a night with her friends as you lead the full-service fun! You’ll be rewarded too, not only with sales but with lots of opportunities to practice your party techniques – storytelling, active listening and asking open-ended questions!

Mostly B’s = Catalog party Who are your Hostess’ guests? A. A mix of friends, family and other contacts who live nearby B. Mostly from one group, like co-workers, Bible study friends or sports parents C. Friends and family who live all over the country

How involved in the party does your Hostess want to be? A. She’s most comfortable in the background B. She loves being front and center – she can practically sell the products herself! C. She enjoys participating here and there

How important is it for her Customers to see the products in person? A. Very! It’s important that they see how the products function and work together B. Moderately – my Hostess wants to share a few key pieces from the new Catalog C. Not very – these are mostly repeat Customers who know the products well

Depending on how your Hostess answers, you can figure out which type of party is best for her!

This type of party can be held anywhere – from sports practices to the office – and is best for a smaller group of people. Hostesses work hardest at a Catalog party because the Consultant isn’t there in person to answer questions, take orders or demonstrate products. Provide your Hostess the opportunity to have a few products at a Catalog party, so it’s a great opportunity to showcase a particular chapter Customers might be interested in or a few new products.

Mostly C’s = Social media party

A social media party, held online, is a good option for women who have family and friends who live too far away to make it to a home party. It’s also great for women with a busy schedule who don’t have time for a party in person. Customers can shop any time of the day – even in their pajamas! This party type also gives Hostesses a chance to get involved in the party as they work with the Consultant to post updates and information to the party page.

No clear winner?

Talk with your Hostess more about what she wants out of the party. Some things you might want to consider are her schedule, her familiarity with the brand and the newness of the season. Suggest to your Hostess that you try a blended approach with social support before and after a faceto-face party. That way her guests can get to know you and become familiar with Thirty-One. Plus you can gather outside orders before or after the party to help your Hostess earn those Hostess Exclusives. Though we encourage the in-person party model, it’s important to remember that EVERY party is good for your business!

w.o.w.

The party experience ‘W.O.W.’ Them at Every Party!

No matter what party type you are holding, you can create a simple and fun Party Experience with the W.O.W. Party Model.

Welcome

About 5 mins

• Share the Thirty-One story, mission & values • Share your “why” with a great story • Plant booking and recruiting seeds

Offer solutions

About 15 mins

• Introduce Catalog chapters

AFTER

BEFORE

• Welcome guests and celebrate the Hostess

• Ask open-ended questions • Share stories about everyday life • Offer solutions by sharing a few products • Continue to plant booking and recruiting seeds

Wrap-up Hostess Coaching

About 5 mins per guest

• Bring the party to a close • Plant final booking and recruiting seeds

Pink Bag Calls

• Use open-ended questions and active listening with

each guest during the full-service checkout

Remember to offer Pink Glove Service throughout the party experience!

Five Steps to a Great Party! A great party is five simple steps away! Using the outline below, plant three recruiting seeds and three booking seeds throughout your party to see your success grow!

1. Intro/Welcome • Welcome guests to the party by greeting them at the door. This is your first opportunity to make a connection with them. • Keep it short and sweet and let them know how excited you are to be there. • In your presentation, introduce yourself, Thirty-One and the Hostess. • “Why” Bag. Share your “why” with the Hostess and guests as part of your presentation. This is a great way to plant your first recruiting seed during the party by sharing your enthusiasm about Thirty-One.

2. Celebrate the Hostess • Bring your Hostess to the front and allow guests to share why she’s special. • She is your partner for a successful party. Celebrate her and let her know how much you appreciate her. • When you share what the Hostess is working toward – including all the free products she can earn – this is your first booking seed opportunity.

3. Product Demo • Share Thirty-One products with your guests. During Hostess Coaching, learn all that you can about the guests and their hobbies and interests so you can show them product sets that offer solutions for their lives! • Recruiting and booking seeds are easy to insert here, based upon your products and your guest interaction. Be sure to have one of each seed tied to products or solutions you share.

4. Wrap Up & Close • A great way to close your party with your third booking and recruiting seed is to share something like, “As you make your wish list of products tonight, I’ll be happy to help you choose your prints and embroidery options. If you find that there are five or more products you like, I’d like to help you get them for free or half-price as a Hostess, and if you have way more than five products you can’t live without, you should consider doing what I do and joining my team as a Thirty-One Consultant.” • Bring your party to a close and let guests know how much you enjoyed spending time with them.

5. Full-Service Checkout • It’s time to personally connect with each guest. Make yourself available and don’t forget to suggest additional products, ask them to book a party of their own and offer the Thirty-One opportunity – they just might be your next recruit!

*109305130000*

Hostess

Coaching Checklist

Follow these easy steps and you’ll be on your way to a lasting relationship with your Hostess … plus a great party!

Be BETTER TOGETHER during a fun Thirty-One party! Hostess name: Address: Phone:

Email:

Preferred contact method:

Three connections with your Hostess for party success FIRST CONNECTION

THIRD CONNECTION

Go over the information in her Hostess Packet along with the Hostess Portal on your Virtual Office

Encourage your Hostess to send reminders to guests about her party

Ask open-ended questions to learn what kind of party she would prefer and what success looks like for her

Remind your Hostess to gather outside orders

SECOND CONNECTION Use the Hostess Rewards Flier to build her wish list and to brainstorm her guest list, while also learning more about her and her guests

AFTER-THE-PARTY CONNECTION Send a “thank you” note

Discuss her invitation method (recommending a blended approach)

Email Invites

Red Stamp

Facebook

VIP guests

Invite the Hostess to watch what you do and think about what the extra money earned as a Thirty-One Consultant could do for her and her family

Share the gift of the Thirty-One opportunity, whether it’s to host another party in the future or to join your team

Discuss the online extras to share with guests

Tools for success Everyone has the tools needed to make Hostess Coaching a breeze. No matter how often you connect with the Hostess and guests before the party, use these tools to make it simple, easy and fun!

Email Invites The perfect way to increase guest attendance at the party.

Facebook Perfect for getting excitement going before the party. Use it to send reminders and learn about party guests.

Red Stamp Quickly send an invite to party guests, remind guests of the party or say thank you after the party.

Thirty-One videos Share the product videos on our YouTube channel with your Hostess to get her familiar with our products before the party.

Fall/Winter 2016 Hostess Order Instructions Hostess Exclusive Items* Statement Wall Art 12x12 [8573], Statement Wall Art 20x20 [8594], Expand-A-Tote Bundle [8585], Away We Go Roller [8159] and the Mystery Bundle [2692] To purchase ONE Hostess Exclusive Item with a $200-$499 party: Enter item code shown above for one of the Hostess Exclusive Items under “Exclusive Hostess Offer” pricing level. Limit one per $200-$499 party. To purchase TWO Hostess Exclusive Items with a $500-$1,199 party: Enter item code shown above for one of the Hostess Exclusive Items under “Exclusive Hostess Offer” pricing level. Limit two per $500-$1,199 party. Limit of two can be a combination of any of the options or two of the same item. With a $1,200+ party you get THREE free Hostess Exclusive Items, with a limit of ONE item per style. To redeem your three free Hostess Exclusive Items: Enter the item code of any Hostess Exclusive Item under pricing level “Hostess Exclusive Free1-$1200+” and select your print and quantity. FREE personalization available. Enter your preferred personalization and once completed, the cost will say “$0”. Valid for qualifying party orders submitted August 1-31, 2016. Prior to tax and shipping. While supplies last. No substitutions.

Hostess Half-Price Items* Hostess half-price items with personalization will include the embroidery at half-price. To redeem half-price items: • Select Hostess half-price pricing level • Refer to Hostess Rewards Chart for number of half-price items received * Hostess Exclusives and Hostess Rewards are available when you host a $200+ party. Number of Hostess Exclusives you can purchase and number of free and/or half priced items you can receive depends on your party total. In order to receive Hostess Exclusives for free, Hostess must have a qualifying party of $1,200 or more. Free personalization available on Hostess Exclusives that can be personalized unless otherwise noted. Hostess half-priced items that can be personalized receive personalization for half-price also. Prior to tax and shipping. No substitutions. While supplies last. Customer specials and Hostess Rewards cannot be combined. See Host a Party for more information.

Calculating Hostess Shipping Hostess Credit FREE products and Hostess Exclusive FREE items will not have shipping charges applied. However, shipping will be charged on the discounted price on Hostess half-price item totals and on the Hostess Exclusive Item totals for parties under $1,200. Reminder: Hostess Rewards may not be used to purchase Customer Specials. If a Hostess would like to order the Customer Special she must be entered as a “guest” and meet the Customer Special requirements.

celebrate | encourage | reward

Income Producing Activities Part time consultant – complete 5 IPAs a week (1 a day) Full time consultant – complete 10 IPAs a week (2 a day) Working toward Director and above – complete 15 IPAs a week (3 a day)

Recruiting  Share the business with 3 people

 Mail a postcard to plant a recruiting seed

 Ask for a referral

 Fill out your Goal Planner

 Meet a potential recruits for coffee

 Create a WHY Bag/Binder

 Enroll and “Fast Track” a new consultant

 Train New Consultants

 Recruiting Seed on social media

 Host an Opportunity Event

 Building Relationships

 Flip your Hostess

 Team Training

 Advertise through Welcome Wagon, newspaper, Alumni

 Read a DS book on Recruiting

 Vendor Events/Fair

 1:1 Coaching Calls

 Developing Directors Program

 Track your recruiting efforts  Attend a Networking groups

 Training about Bonuses  Follow up, Follow up, Follow up

 Share the opportunity with all guests at the party

 Help a New Recruit w/ booking their first 3-5 shows

 Opportunity Gift – (google Steve Wiltshire)

 Business Builders Program

 Invite inactive consultants to activate or resign

 http://promotingdirectsales.com/free-party-game-ideas/

 Build Relationship with new people - KEY

 Hand or Mail out a Recruiting brochure

 Wear/Give Thirty-One shirt, hats or accessories

 hdsi@newhomedata.net

 Share Opportunity Incentives

 Create an Opportunity Notebook and SHOW WHY

Booking  Book 3 parties at the party

 Set up a party in your back office

 Mail catalog with order forms and sticky note

 Hold your own Open House

 Book a Restaurant Party

 Book a Party 2 Go

 Book a Theme Party

 Create a business card with a booking focus

 Book a Bingo Party

 Advertise

 Book a Product Testers

 Reschedule a Past Hostess

 Book a Fundraiser (with Bingo Event)

 Do a Practice party with a friend or relative

 Book a Partypalooza

 Hostess Stack during party

 Book a Mystery Hostess Party

 Update Social Media daily

 Book a Turkey Trot

 Email Hostess Special

 Book a Business Ambush

 Host an Open House every new catalog

 Talk to 3 new people a day

 Create a Vision Board

 Call 3 people from your List of 62

 Have your family book a party at work for you

 Donate to non-profits

Selling

 Create a party with a stickie note on catalog – collect $200

 Hostess Coach

 Input a Party Order

 Use WOW Party Presentation

 Perform Pink Glove Customer Calls

 Carry Solutions Binder and catalog

 Full Service Checkout

 Carry current product – IN USE

 Participate in Welcome Wagon

 Add contacts into backoffice to receive newsletter

 Paid Advertising

 Set up products in sets of 3  Share the Hostess and Customer Specials

 Deliver or mail out catalogs  Share product uses

 Follow up on Activity Report

 Create a Closed FB group and post regularly

Commission Payout Schedule Effective March 15, 2013

Type:

Payout For:

Activity On:

Will Be Paid On:

Mid-Month Rebate

25% of Personal Volume

1st - 15th of the month

25th of the current month

Full-Month Rebate

• 25% of Personal Volume (PV) • Overrides • Personal Sales Bonuses • Promotion Bonuses

• 16th - end of month* • Entire Month • Entire Month • Entire Month

10th of the following month

*If the payment date falls on a Saturday, the payment will be made on the previous Friday. If the payment dates listed above fall on a holiday or a weekend, we will make the payment on the prior business day.

complete guide to starting your business

o T w Ho FALL/WINTER 2016-2017

index

Let’s get

2 Book 3

Hostess Coaching

4 Party 6

After the Party

Share the Opportunity

8 Get Connected 9

Business Resources

10 Glossary

your Launch Party

booking

Starting your own business is exciting, and it deserves a grand opening! We call this opening your Launch Party. The purpose of this party is to share Thirty-One with others in order to generate sales and future party bookings, plus identify friends to join you on this journey. What’s unique about a Launch Party is that you are the Hostess! Not only will you have fun kicking off your business and sharing it with others, but you can also experience what it feels like to be a Hostess and earn Hostess Rewards, like free products and Hostess Exclusives!

My Launch Party date:______________________________________________ Time:___________________________________________________________________

You can hold your Launch Party anywhere: your home, a community center, a restaurant, etc. Where do you plan to hold your Launch Party? ________________________________________________________________________

your First Parties

Bookings keep you in business; you will want to ensure you consistently have three or more parties booked on your calendar. There’s no better time to start booking those parties than right now! So what do you do? Look back at your “Who Do You Know?” list (found on the page 11 of this guide) and begin making calls. Try something like this:

“Hello Sue. How are you? Is this a good time to talk? “I’ve started a new business with an amazing company that specializes in fashionable products to keep you organized in your home and in your life. The company is Thirty-One Gifts, and I am so excited! I wanted to offer you the opportunity to have a fun time with your friends while earning some of your favorite products for free. Hosting a party would also be a big help to me as I am getting started. I am looking to party on <offer specific date> or <offer specific date>. Which one of those dates works best for you?”

tip

Plan your Launch Party within 10 days of signing up.

tip

It’s up to you how many parties you will hold each month, but to improve your party skills, it’s a great idea to hold at least four during your first 30 days. (Imagine learning to swim. While you might only swim a few times a year, it would be difficult to become proficient with just one lesson a month for six months.)

tip

For some great tips on bookings, visit ThirtyOneToday.com (or .ca for Canada). Type “bookings” in the TOT search bar to learn more. Bookings

Hostess

coaching

Coaches provide encouragement, support and tips to help you achieve your goals. You’ll need to be that type of coach for your Hostess to have a great party. Hostess Coaching is about sharing and learning with back-and-forth conversations, so you can help your Hostess reach the success she wants for her party.

One helpful tool you will want to use for every party is the Hostess Coaching Checklist on ThirtyOneToday.com (or .ca for Canada). This tool guides you through a series of connections with your Hostess to help you not only have a great party but to develop a relationship. In addition to your Hostess Coaching Checklist, an email invite system is included as part of your Virtual Office (this is an online system to support your business – check out the glossary on page 10 of this guide to learn more).

Follow these easy steps and you’ll be on your way lasting relations to a hip with your Host ess … plus a grea t part y!

Be BETTER TOGETHER during a

Search “Hostess Coaching” on TOT to learn more. Hostess Coaching

tip

Work with your Hostess to invite 40 people to be sure she’ll have 10-12 guests at her party. This will ensure everyone has a great time while your Hostess has a great party!

fun Thirty-One party!

Hostess name: Address: Phone:

Email: Preferred contact

Three connection

s with your Hoste

FIRST CONNEC TION

Go over the infor mation in her Host ess Packet alon with the Hostess g Portal on your Virtu al Office Ask open-ended questions to learn what kind of party she would prefe r and what succ ess looks like for her

Use the Hostess Rewards Flier to build her wish list and to brainstorm her guest list, while more about her also learning and her guests Discuss her invita tion method (recommending a blended approach ) Email Invites Red Stamp

method:

ss for party suc

cess

THIRD CONNEC TION

Encourage your Hostess to send reminders to gues about her party ts

Remind your Host ess to gather outs ide orders Invite the Hostess to watch what you do and think abou what the extra mon t ey earned as a Thirt could do for her y-One Consultan and her family t

SECOND CONNEC TION

AFTER-THE-PA

RTY CONNECTIO

Send a “thank you” note Share the gift of the Thirty-One oppo rtunity, whether to host another it’s party in the futur e or to join your team

Facebook VIP guests Discuss the onlin

e extras to share

with guests

Tools for suc

cess Ever yone has the tools needed to make Hostess Coac No matter how often you connect hing a breeze. with the Hostess the part y, use thes and guests befo e tools to make re it simple, easy and fun! Email Invites The perfect way to increase guest atten dance at the party.

When you create a party in your Virtual Office, you can choose to have an email sent to your Hostess inviting her to the Hostess Portal. The Hostess Portal is a shared online system where you can partner on entering guest information, sending email invites, tracking RSVPs and more, all with email reminders to help keep you on track! You can access your Virtual Office right from TOT. For Virtual Office training, search “Virtual Office” on TOT for videos and more.

tip

Coaching Check list

Hostess

Facebook Perfect for getting excitement going before the party. Use it to send reminder s and learn about party gues ts.

Red Stamp Quickly send an invite to guests, remind gues party ts of the party or say thank you after the party.

Thirty-One vide os Share the product videos on our YouTube chan nel with your Hostess to get her familiar with our products befo re the party.

tip

When you use your email invitation system the guests will be added to your Monthly Customer Email as another way you can keep them up to date about everything Thirty-One!

party

Three ways to

Party types

We love to party at Thirty-One! We love it so much so that we offer a few different types of parties. Our favorite is a face-to-face party, where the Hostess invites her friends to her home, a restaurant or even a ball field for some fun and shopping. When you can share some time together face to face, you get to know guests in a way that is engaging, allowing you to show our products and share all of our opportunities.

2016 FAL L-W INT

ER COL LEC

TION

We also offer online parties and Catalog parties. Both of these options allow your Hostesses and guests to party on their schedule, while inviting family, friends and acquaintances who might not live nearby to join in on the fun.

FPO

organize every

tip

Visit the Party Experience page on TOT for video of a W.O.W. party, Party Demo Videos and tips on face-to-face, Catalog and online parties. Party Experience

tip

Your Enrollment Kit has everything you need for a great display. Consider grouping the products according to Catalog spread or product type. This helps the party go smoothly and helps the guests understand the products better.

room |

tip

enjoy every det

ail |

love every mome

nt FALL -WIN

TER 2016

Place a few special mementos in your Zipper Pouch and use it as a “why” bag. For example, if your “why” is to earn extra income to take a trip to the beach, then a tropical postcard can be your “why” to help you share Thirty-One with others.

Rock every

W – Welcome

.w. w.o rty

The pa

party

Your “welcome” is how you kick off your party. Let guests know how excited you are that they are able to come together to have some fun and to enjoy a bit of Thirty-One too.

experience

Key Party Technique:

‘W.O.W.’ Them at Every Party!

Storytelling – As you share about Thirty-One and your “why,” be sure to use storytelling because it makes you memorable and relevant.

No matter what party type you are holding, you can create a simple and fun Party Experience with the W.O.W. Party Model.

Welcome

O – Offer Solutions

About 5 mins

• Share the Thirty-One story, mission & value • Share your “why” with a great story • Plant booking and recruiting seeds

Offer solutions

About 15 mins

• Introduce Catalog chapters

AFTER

BEFORE

• Welcome guests and celebrate the Hostess

• Ask open-ended questions

ing with

• Use open-ended questions and active listen

each guest during the full-service checkout

Wrap-up Hostess Coaching

About 5 mins per guest

• Bring the party to a close

• Plant final booking and recruiting seeds

Key Party Techniques:

Storytelling – Sharing how Thirty-One products help you in your everyday life can inspire others to see how Thirty-One can help them. It also paints a visual picture that they will continue to think about even after the story is done. Open-Ended Questions – As you’re sharing different products, ask open-ended questions that begin with “Why,” “How,” “What,” “Describe,” “Tell me about” or “What do you think.” This will help you get to know your guests while involving them in the party.

• Share stories about everyday life

• Offer solutions by sharing a few products

This is where you introduce the three chapters of our Catalog – Just For You, For Your Home and For Your Family.

Pink Bag Calls

checkout • Connect with each guest during full-service

hout the party experience! Remember to offer Pink Glove Service throug See page 6 for more information.

W – Wrap-up Bring your party to a close while inviting guests to host their own party. Then it’s time for personal shopping, where you can connect with each guest during full-service checkout.

Key Party Techniques:

Open-Ended Questions – Ask open-ended questions to fully understand her needs to be sure your guest feels valued. Active Listening – Actively listening to guests’ open-ended questions will help you appropriately match their need with a Thirty-One solution.

tip After giving a Customer her total, let her know that if she’d like to Round Up the change, the money will support Thirty-One Gives, our charitable program dedicated to building confident women and girls. To learn more about Gives, read The Heart of Who We Are flier.

party

After the Order Entry

When your party is over, it is time to submit those orders! Visit TOT and search “Virtual Office” to learn how to create orders.

Customer Service

? Did you

Customer service is essential to any good business, and at Thirty-One we like to call it “Pink Glove Service.” Treat your Customers with respect and kindness, ensuring that they are having fun at the party, and that they are satisfied with their products once their order has been shipped. One of the most important aspects of Pink Glove Service is making a follow-up call after orders are received. Why? Because this allows you to confirm your Customer is happy with the order, see if she has any other needs and when you can connect again. These calls are easy, fun and a great way to reconnect with your guests after the party! While you have her on the phone, remind her about upcoming monthly specials. See if she is interested in making additional purchases, hosting a party or even joining your Thirty-One team! Do whatever you can to ensure Pink Glove Service and make a strong connection with her.

Know?

When you show your enthusiasm for what you’re doing, it naturally draws at others in. Have fun with wh ers you’re doing and oth will take notice.

tip

Call guests who couldn’t attend the party and offer to personally share the products with her friends and family.

tip

Remember to call the guests who didn’t order to ask if they enjoyed the party. When they answer yes, ask if they would like to gather some friends and family for a fun Thirty-One party of their own.

share the opportunity

New women just like you are joining the Thirty-One family every day because they love our products and mission, want to earn some extra income and are looking to fulfill a dream through this business. And many Consultants soon discover a benefit they never imagined – the reward of helping others achieve their own dreams. Thirty-One is better when it’s shared. Whenever Thirty-One Consultants begin to talk about what they love most about their business, one word comes up: Sisterhood. Inviting someone to join your team might seem intimidating, but it shouldn’t. It really isn’t about selling her anything; it’s about discovering her “why” and offering her the opportunity to achieve her dreams through starting her own Thirty-One business.

There are a few simple steps to inviting someone to join your team. Talk to a person on your “Who Do You Know?” list or a guest from a party. Have a genuine conversation by asking open-ended questions about her interests and family. An easy way to do this is to use the F.O.R.M. approach! Ask open-ended questions to learn about her: • Family The point of these questions is for you • Occupation to make sure you get to know her better • Recreational interests and understand the reasons “why” • Message of importance Thirty-One is a perfect fit for her! (find out what’s more important to her) Restate what you learned about her and her “why” and ask if she would like to earn income while having fun. Mention that Consultants can earn about $150 at an average party.* Help her schedule her Launch Party plus three more parties.

tip

Whenever you’re sharing the opportunity with a potential new team member, use your Opportunity Brochure to help explain what she can earn.

* Based on average party sales of $600. US: Representations made about income should not be considered as typical or guarantees of your potential earnings or profits as a Thirty-One Consultant. Your success with Thirty-One depends upon many factors, such as the extent of your sales efforts. For more information about what you can expect to earn as a Thirty-One Consultant, please read our Income Disclosure Statement posted on the “Become a Consultant” page at thirtyonegifts.com. CA: Thirty-One Gifts Canada Inc. Statement of Typical Participant’s Earnings – 2015: The primary source of income of a Typical Participant in the Compensation Plan (the “Plan”) of Thirty-One Gifts Canada Inc. (“Thirty-One”) is from compensation on personal and downline sales of products and/or services. Personal earnings will vary. A Typical Participant in the Plan is defined as an Independent Consultant who actively engages in the activities necessary to realize the benefits of the Plan (i.e. active in at least five of twelve months). A Typical Participant in the Plan earns between Cdn $183 and $1,993 annually. Please note that these earnings have been derived from the past earnings experiences of Thirty-One. This Statement of Typical Participant’s Earnings will be updated annually.

connected

Get

One of the ways you’ll help strengthen your relationships and promote your business is through social media. While you absolutely want to focus on face-to-face contacts, you can also build connections through platforms like Facebook, Instagram and Twitter.

Connect with Thirty-One

You can connect with Thirty-One in a variety of ways:

Corporate Office Address: 3425 Morse Crossing Columbus, OH 43219

facebook.com/thirtyone facebook.com/thirtyonegiftscanada

@thirtyone

thirtyonegifts

@thirtyone

Consultant Support:

866.GIFTS31/866.443.8731 (855.GIFTS31 for Canada)

thirtyonegifts

Tips from our Social Media Expert: • Social media is just that … social. Remember, these are your friends. • You don’t have to be on every social network – be on the ones that work for you. • When posting, if you include hashtags, your content will be seen in related searches. Some great hashtags to use include #31party, #31uses, #31fashion and #31why. • Tell – don’t sell – your story on social media – make sure that the posts and images that you are sharing are genuine. • Do not link to your personal Thirty-One website in any posts on your personal account – this is against Facebook guidelines. • Read your Consultant Guidebook, which can be found on TOT by searching “Consultant Guidebook.” • Follow the company pages and accounts for images and inspiration. Anything that is posted on these accounts is meant for you to interact with and share.

Your Personal Website Address: MyThirtyOne.com/_____________________________

OR MyThirtyOne.ca/______________________________ Your friends and family can order from this site and you’ll receive commission on those sales. For each level of StartSwell earned, new Consultants can earn a $14.95 credit toward the monthly website subscription. The credit will be added to the next commission check following the earning period. Consultants may cancel or make changes to their monthly subscription at any time through their Virtual Office on the Subscription tab. Search “Consultant Guidebook” on TOT.

Your Team

Your support system at Thirty-One includes: • Your Sponsor, who will be your first line of support and will help answer any questions you have about getting started. • Your Director is a leader with Thirty-One who is available to support you and your Sponsor at events or with leadership goals. Fill in the names of your Sponsor and Director below. If you don’t know who your Director is, simply reach out to your Sponsor and ask or call Consultant Support. Sponsor’s name:______________________________ Phone:______________________________________ Director’s name:______________________________ Phone:______________________________________

resources

Business Website: ThirtyOneToday.com (TOT) or ThirtyOneToday.ca (TOT)

• As a new Consultant, TOT is a great resource to help you gain confidence by using the very best tips and business practices. • The first time you log in, use your Consultant ID and the password you created when you enrolled (reference your Welcome Email for details). • You’ll want to log in weekly or more often, because TOT is updated regularly with announcements, training and promotions. It’s also where you can purchase exclusive Thirty-One business supplies. • You can access your Virtual Office through TOT, which is where you will submit your party orders and manage your business. • Once you have your four parties booked, it’s a great idea to spend some time exploring TOT and discovering everything it has to offer.

Ordering Business Supplies

You can order business supplies on TOT by searching “Business Supplies.” This site includes items specific to Thirty-One that you can’t get anywhere else. Business Supplies

most popular Business Supplies 1. Catalog 2. Mini Catalogs 3. Order Forms

tip

The search bar in the upper right corner is the quickest way to find whatever it is you’re looking for!

glossary

Active Consultant: A Consultant who submits $200 in Personal Volume (PV) in every rolling three-month period (current month and two months prior).

Booking: The act of scheduling a Thirty-One party. Career & Guideline Support (CAGS): A Home Office department created to support you and your business. They specialize in answering detailed questions surrounding how you conduct your business and the particulars of the Career Path. Contact them at cags@thirtyonegifts.com or cagsCanada@thirtyonegifts.ca

Consultant: The first title in our Career Plan. Also used as a general term referring to independent sales field as a whole, regardless of title.

Consultant Guidebook: Includes guidelines for running your Thirty-One business. Customer Specials: Every month, select items are available at a discount for Customers, as long as a qualifying purchase is made. Enrollment Date: The date you submitted your online agreement, or the date your agreement was entered into the system if sent by mail or fax. It is “day one” for incentives (StartSwell, etc.). You can find your Enrollment Date (labeled “Application Date”) in your ID box on the home page of your MyThirtyOne.com/MyThirtyOne.ca Virtual Office.

Hostess: A person who gathers friends together for a Thirty-One party. She is eligible to earn Hostess Rewards, including free and half-priced items, and Hostess Exclusives. The higher her party total, the more rewards she’ll earn. See the Hostess Flier on TOT for more details.

MyThirtyOne.com/MyThirtyOne.ca: Your personal website where Customers can order online and your Hostesses can invite guests to parties and accept online orders. The Virtual Office is the part of your personal website where you run your Thirty-One business. Subscriptions cost $14.95 per month (plus applicable taxes) and include online ordering through events and Monthly Customer Email. To access your personal website, go to mythirtyone.com/ (or mythirtyone.ca/) followed by your Consultant ID or the extension assigned to you when you enrolled.

Personal Volume (PV): The dollar value of the products sold by a Consultant, minus tax and shipping & handling charges. Consultants don’t receive commissions on items purchased using Hostess Credit or as Hostess half-price items, or on Hostess Exclusives and business supplies.

PEQA: Personally Enrolled, Qualified and Active Consultant. Qualified Consultant: An active Consultant who submits $1,000+ in Personal Volume. Qualifying Party: A party with a minimum of $200 in sales. Ready, Set, Sell (RSS): An earning period that takes place sometime during the month before a new season starts, where you can earn free products and supplies from the upcoming Catalog just by partying and sharing your business with others.

ThirtyOneToday.com (TOT)/ThirtyOneToday.ca (TOT): Designed exclusively for Consultants, this website is where you will find company updates, training, product information and much more to help support your Thirty-One business.

Virtual Office: This is where you place orders, personalize your website,* view information for downline Consultants, view commissions, set up party events,* manage contacts and view account balances. Why: The reasons “why” you decided to become a Thirty-One Consultant. Whether it’s to save for a family vacation or simply get out of the house to meet new women, every Consultant has her own unique and personal “why.” Whatever your “why” is, we’re committed to helping you reach it. 10

*Feature offered with a subscription to MyThirtyOne.com or MyThirtyOne.ca

PHONE

NAME

PHONE

congratulations! The skills you’ve learned in this How-To Guide will help you fulfill your dreams with your Thirty-One business.

Over the coming months, you’ll simply repeat the actions in this guide (booking, Hostess Coaching, partying, sharing the opportunity) to continue to build and grow your business. Your Sponsor will be, as sisters are, a great source of support and encouragement along every step of your Thirty-One journey. You will also use the resources available on TOT, local meetings, conference calls and of course, you can always call the Home Office. We’re excited to have you as part of the family!

YOUR INFO MyThirtyOne.com/

My Consultant ID:

or MyThirtyOne.ca/

My TOT Password:

*2962FA160000*

Month Sunday

Monday

Quick-Start Tuesday

to SUCCESS Wednesday

Thursday

30 days Friday

*2960FA160000*

Saturday

Your first month as a Thirty-One Consultant is so important to the success of your business. Keep this calendar somewhere you’ll see it every day to mark each party, meeting and point of contact. You can even make copies of this calendar to fill out each month – use whatever system works best for you! Check out your StartSwell Flier (included in your folder) to help make the most of your first 30 days – and beyond!

Your first

Pillow insert not included in Enrollment Kit

4 simple steps to start your

journey

Quick-Start monthly checklist

Ready to rock your first 30 days and beyond? Be sure to complete each step in this checklist. Simply repeat the checklist each month to start your journey to success!

Make a list of people you know

Use FRANKS to help you think of people – Friends, Relatives, Associates, Neighbors, Kid connections and Spouse connections. Get creative and list as many people as you can, including co-workers, Facebook friends and more! NAME

PHONE

NAME

PHONE

Thirty-One is a relationship business, and the more relationships you build, the more successful you will be! The first step you should take in your new business is listing ALL the people in your life – family, friends, neighbors, co-workers and more – on page 11 of your How-To Guide.

Contact your sponsor (see Welcome Email for details) Name: Phone number:

HOSTESS NAME

PARTY DATE

ME (Launch Party)

Book parties (see page 2 in the How-To Guide and TOT for resources)

Start booking parties

Reflections:

First, schedule a Launch Party to celebrate the opening of your new business. (See page 2 of the How-To Guide for details.)

• Did I smile while talking and getting to know her?

Next, contact the people you listed in Step 1 and ask if they would be one of the FIRST people to schedule a party and support your new business.

• Did I set up our next touch point?

• Did I get enough bookings or do I need to make more calls? • What would I repeat or do differently?

Make Hostess Coaching calls (see page 3 in the How-To Guide and TOT for resources) Reflections:

Get to know your Enrollment Kit

• Did I learn about her guests?

Inside your Enrollment Kit folder you’ll find the following pieces:

• Did I encourage her to get outside orders?

• The Enrollment Kit flier, which includes a detailed list of everything in your kit. Every product is a purposefully chosen best-seller or exciting new style!

• Did I discuss her wish list? • What would I repeat/do differently?

• The Heart of Who We Are flier, which will help you start thinking about what you want to accomplish with your business

Party, party, party! (see pages 4-5 in the How-To Guide and TOT for resources)

• The How-To Guide, which will walk you through all the details you’ll need to know for a successful start

Reflections:

• Take a look at the other business supplies included in your kit as well. Each of these tools was created to help you be successful!

• Did I help Customers find solutions that fit their needs?

• Did I follow the W.O.W. party format? • Did I book parties and share the opportunity?

• What would I repeat or do differently?

Review new Consultant resources on TOT

Offer Pink Glove Service (see page 6 in the How-To Guide)

Log in to ThirtyOneToday.com (or .ca for Canada). The first time you log in, use your Consultant ID and the password you created when you enrolled (reference your Welcome Email for details). Start by clicking on the “For New Consultants” tab to gain access to valuable training and information.

What’s your Why? Everyone has a unique reason for being part of the Thirty-One family – we call it her “why.” Whether it’s more family time, financial freedom or the ability to be your own boss, share your “why” here.

Learn more about discovering your “why” in the Heart of Who We Are flier.

Share the opportunity – invite someone to join you as a Consultant! Her name:

Income Planner

YOU CAN EARN*

NUMBER OF PARTIES

SALES FROM EACH PARTY

TOTAL SALES IN THE MONTH

$300

$600

$1,200

$600

$2,400

$900

$600

$3,600

$1,200

$600

$4,800

*US: Representations made about income should not be considered as typical or guarantees of your potential earnings or profits as a Thirty-One Consultant. Your success with Thirty-One depends upon many factors, such as the extent of your sales efforts. For more information about what you can expect to earn as a Thirty-One Consultant, please read our Income Disclosure Statement posted on the “Become a Consultant” page at thirtyonegifts.com. CA: Thirty-One Gifts Canada Inc. Statement of Typical Participant’s Earnings – 2015 The primary source of income of a Typical Participant in the Compensation Plan (the “Plan”) of Thirty-One Gifts Canada Inc. (“Thirty-One”) is from compensation on personal and downline sales of products and/or services. Personal earnings will vary. A Typical Participant in the Plan is defined as an Independent Consultant who actively engages in the activities necessary to realize the benefits of the Plan (i.e. active in at least five of twelve months). A Typical Participant in the Plan earns between Cdn $183 and $1,993 annually. Please note that these earnings have been derived from the past earnings experiences of Thirty-One. This Statement of Typical Participant’s Earnings will be updated annually.