KATRINE BUUR
APPLICATION FOR INTERNSHIP
and some stuff I’ve learned about design engineering and service design since 2010
JULY 2015
HELLO
I would love to be a part of your team and get to know you even better. Accordingly, I send this application for an internship, as I hope you’ll also be able to see the potential in having me as a part of your team. I’m a happy Dane and excited about (almost) being a design engineer. I’m enthusiastic about solving human-centered design challenges - which covers almost everything; it’s just a question of perspective and mind-set. I believe in winning through fast learning cycles, prototypes and user testing where my main driver is to see an actual change for the users or client concerned. I entered The Technical University of Denmark, DTU, in 2010 majoring Design and Innovation, subsequent I enrolled the master programme. I consider it as a natural next step for me to explore the industry before I commence my master thesis in February 2016. Further I believe this is a great opportunity to demonstrate my skills and bridging the academic theory with practice of the industry. For you this means… You’ll get a curious and dedicated intern and co-worker who is commitment to learn and contribute both academically and personally. Further you’ll have the opportunity to initiate cooperation with DTU section of Engineering Design and Product Development, in order to take part in the latest scientific research within product/service-systems. You’ll get an intern who has an international mindset benefitting from several stays abroad and working with colleagues representing various cultures and nationalities from my work placement in the UN in New York City. Finally I have attached my resume, project examples and recommendations and finally my grades so far. This application solely contains project examples conducted at DTU. Please enjoy, Katrine Buur Olsen, July 2015
RANDOM FACTS I climbed Kilimanjaro in 2010 I saw the sunrise from the summit of Mount Kenya on my 20-years old birthday I did ballet classes in New York City Did two half-marathons in one month I have used glasses since the age of 5 My last boarding pass said AAL-CPH I would love to have a dog called Lise I’m going to be paternal aunt this August.
ABOUT THE APPLICANT "I have seen that Katrine is able to cope with complex assignments, through her systematic and analytical approach. Furthermore she has displayed a good ability to conceptualise and to synthesise detailed design solutions" Tim McAloone, Professor, section of Engineering Design and Product Development. DTU “Her impressive critical thinking, analytical and communication skills were of high value for detecting systematic bottlenecks and designing solutions. I am particular impressed with her ability to think 'outside the box' and synthesize ideas from a variaety of fields, as well as with her aptitude to learn fast and fit in well with divergent groups of stakeholders� Dmitri Davydov, Coordinator, Vaccine Delivery Systems UNICEF HQ, New York
My name is Katrine, I love to ask questions and solve puzzles. I grew up in the northern part of Sealand. After spending 5 months in East Africa I moved to Copenhagen, which have been my home for the past 5 years. I recently moved to Frederiksberg, a beautiful part of Copenhagen, and a neighborhood I love to explore when I go for a run. I love the city as the diversity allows me to explore different cultures, places, restaurants and music experiences. This is often done accompanied by my boyfriend Anders. Yet I also enjoy spending a nice ride on my bike visiting my parents. At the moment there are two subjects in particular that have caught my interest; Portable power/power banks where I see a strong linkage to mobile workspaces. The demand for being online and accessible has increased significantly regardless of your location or if you are on the move. The other subject is Data visualization, where I see great the potential in both visualization of empirical data and the interaction between user and product to make the experience as intuitive and inherent as possible.
CV
Katrine Buur Olsen Borups Allé 112, 2.tv - 2000 Frederiksberg Katrine.buur@gmail.com +45 27 21 09 57
PROFESSIONEL EXPERIENCE
STUDENT JOBS AND VOLUNTARY WORK
2015 CONSULTANT KREATIV FITNESS Development of layout template for e-book
2015
SUSTANABILITY IN ENGINEERING TEACHER ASSISTANT, DTU Coaching and supervision of project groups.
2014
PRODUCT/SERVICE SYSTEMS TEACHER ASSISTANT, DTU Coaching and supervision of project groups. Presenting the final results for the client, COOP
2010
TEAM LEADER AND COORDINATOR, LIONS SUMMER CAMP At Lions summer camp, Fredensborg, I've assisted in coordinating the camp for 35 young people from 23 different countries.
2014 SHORT TERM CONSULTANT UNICEF HQ, NEW YORK Development and planning of workshop related to Vaccine Temperature Monitoring Devices, including field visit for the participants. 2014 SUSTAINABLE SYSTEMS DESIGN INTERN, UNICEF HEADQUARTERS, NEW YORK Provided technical support for innovation projects to improve and strengthen the Cold Chain of local vaccine storage monitoring and evaluation. Developed guidance for local health workers regarding interaction with temperature monitors. 2013 CO-CREATION INTERN, INNOVATION LAB Co-facilitated more than a dozen co-creation workshops, with the events size rangeing from 6-80 participants. Graphical tasks covered design games and excersices used for networks and evtens hosted by Innovation Lab. I drafted a guide for faciliators on how to do ‘Systematic Ideation’ in cooperation with Sputnik5 by Innovation Lab. Available at: http://issuu.com/katrinebuur/docs/systematic_ideation_guide
2009- VOLUNTEER, MS ACTION AID 2010 As volunteer I spent one month at Daraja Academy, in Nanyuki, Kenya. A school for girls with few means. Subsequent I was affiliated with an orphanage for children infected by HIV in Tanga, Tanzania.
2008- MEMBER OF SALES TEAM, IDE NYT 2015 Beside my studies I have been working in a multimillion retail store, promoting and selling womens clothes. I have been a part of the sales team for the past seven years, from where I have gained great experience in service, customer relations and supply management. 2006- MEMBER OF SALES TEAM, PHONOTEKET 2008 A small coffee house combined music store. I trained new staff, developing new initiatives to strengthen and improve the business.
EDUCATION
COMPETENCIES
2013- M.SC. ENGINEERING, 2016 DESIGN & INNOVATION, DTU Academic focus: User research, conceptualisation, product/service systems, Service design, User involvement, Design thinking and Holistic esign of systems
ILLUSTRATOR INDESIGN PHOTOSHOP MICROSOFT OFFICE
2014
2013
PARTICIPANT AT NOVO NORDISK SUMMERCAMP The design brief was approched through user involvement, design thinking and finally assesed the roubustness of the concepts. 11 master students participated. The specific content is covered by non-disclosure agreement. BACHELOR PROJECT: “INFORMATION SYSTEM FOR IN-COUNTRY DISTRIBUTION OF VACCINES” Achievements: During the project I gain lot of experience in collaboration and travelling with global partners, and large organizations including but not limited, UNICEF HQ & SD, PATH, GS1, Temptime, Mircosoft and local goverments in Tanzania. We achieved the highest grade possible.
2010- B.SC. ENGINEERING, 2013 DESIGN & INNOVATION,DTU Academic focus: A broad array of technical engineering skills combined with socio-technical and user-centred design practices. Furthermore product/service system innovation and development theory combined with experience in the field. Most projects have “real” clinents though collaboration with local and national partners representing both the public and private sector.
CES CREO 3D STUDIO MAX SKETCHING JAVA ARDUINO
YOUR LOCAL
A PLATFORM FOR ALL YOUR DISCOUNT CARDS
When January 2015 My role Application architecture, UX, Graphical interfaces
Why
Discount cards often comes as small physical cards sized as a business card. Sometimes you forget the card at home or you forget that you actually have a card for a specific venue. It’s not easy to keep track on physical papers in a digital world. "Your Local" seeks to connect the discount service offered by shops nearby with the users smartphones and smart watches.
What
Benefitting from GPS and NFC in both watch and phone allow the user to pay with either of these. If a discount card is available at the shop, it will automatically be downloaded and managed. From the smartphone you can access active discount cards and see the current status on each of them.
The Right side demonstrates a excerpt of the flow of the application. A,B,C represent different scenarios.
A
ACTIVE CARDS Baresso
Notification: You are close to Baresso, the long tap will open the navigation to guide you to the coffee shop. Here you are able to check in, when buying coffee to activate the punch card
A1 You have just bought you coffee and want to check the current status on you phone
8/10 Just now
Ricco’s
4/6
1 week ago
15:00 Need a coffee at Baresso? 7/10
15:00
1
2
A1 Trigger Location near known store sends push notification
Turn right on Frederiksgade in 50m
Checked in
Baresso
Baresso
Baresso
7/10
8/10
Enjoy Baresso your coffee 8/10
3
4
5
6
Wait 1 sec, add punch to card
A2 Trigger Update card database
A1 Trigger Push coordinates and location to Weat
15:00
Juicy
2/6
2 days ago
Sams Pizza
6/10
2
2 week ago
Rosetta
Wait 2 sec, go to home screen
1/6
1 month ago
B If you have a google wallet account it will be possible to connect with the punch card app, and pay throught the watch.
Tap to pay
B2 Trigger Phone request payment accept/decline
Paying...
32 DKK 1
Payment accepted
2
3
Wait 2 sec, change screen if accepted
B3 Trigger Accept payment, withdraw money from Google Wallet
B1 Trigger Cashier intiate payment, push to master
C
GRAB IT
Voice command, to find particular goods - to be located through google maps. In the menu it will be easy to select the coffee place based on punch cards
Venues included
4/6
15:00
Speak now
Buy coffee nearby
Searching...
1 6
Buy coffee nearby
2
3
4
5
7/10
4/6
7 eleven
Baresso
Baresso Riccos
6
15:00 Turn right on Frederiksgade in 50m
7
8/10 Coffee Venues nearby
C1 You are searching for venues serving coffee nearby, you can additionally use your phone in order to search fo specific categories and see a bigger map.
SONO ULTRASOUND
A WIRELESS, TABLET ENABLED ULTRASOUND SYSTEM FOR DELVELOPING COUNTRIES
When Fall 2014 My role Interviews, concept development & prototyping
Why
Soon wireless ultrasound systems will be a reality, therefore BK Medical wants to be aware of the opportunities that follows this technology push. Every day, approximately 800 women die from preventable causes related to pregnancy and childbirth. 99% of all maternal deaths occur in developing countries, where the mortality is higher in women living in rural areas.
What
Benefiting from a wireless probe and an application compatible with most tablets allow outreach in remote communities without reliable power. The tablet and the probe will be connected through bluetooth, letting the doctor to bring multiple probes. The quality of the transmitted picture will be sufficient for midwives, doctors and nurses for most assessments related to pregnancy. The system is inexpensive and can further function as a stepping stone for initiate tele-medicine.
Precision grip and minimum of buttons to enable flexible use
Testing with a Danish doctor, from Doctors Without Borders. He has been working in a maternity clinic in Somaliland
Ultrasound requires gel and napkins, multiple probes and additional batteries for portable devices. Why the concept introduces a bag to keep the remedies together
LIGHT INTERACTION PHYSICAL INSTALLATION AT ROSKILDE FESTIVAL
When Summer 2012 My role Design of light patterns,
RGB LED STRIP
simple arduino programming
Why
What
Each year more than 100.000 people attend Roskilde festival. Each year the organisation behind the festival seeks different projects to engage the paying guests to create awareness about green technologies and new innovations. The festival guests can control a light installation covering 2 x 5 meter placed in an arc. They can manipulating colors, patterns and lighting speed by interacting with buttons and wheels connected to potentiometers and push buttons. The light installation is visible from a considerable distance and spurring for dance and fun in the camping area when lighting in the dark.
5V CK SD Gnd
A5 A4 A3 A2 A1 A0
Gnd 5V
Arduino 0 1 2 3 4 5 6 7 8 9 10 11 12 13
TIL RAT-KNAPPER
WORKSPACE AT DELTA AN OPEN OFFICE EMBRACING THE SOCIAL DIVERSITY.
When Spring 2012 My role Field research, concept development & prototyping
Why
Open office spaces have benefits and disadvantages. At IdemoLab in Delta the employees found it difficult to focus, why they often worked from home. Due to this structure, the colleagues did not have much interaction with each other and did not benefit from the budding energy from their co-workers as intended.
What
The employees’ expectations to an open office space were mapped through Lego-models and ranking of different needs. This resulted in a combined concept consisting of: Headphones provided by Delta, a shared calendar and a platform for internal use, where they could upload pictures to help them start conversations across the office and finally new interior decoration to make the office more inviting atmosphere.
Miniature model of the office with the new interior decoration
”I’m already sitting in a nice clean and clear office. Including a high table in center, a new cabinet etc. In that case your hard work have already had a clear impact.” - Head of IdemoLab
Given the possibility to signal a need for peace to work by wearing red headphones
EXPLORE BY BIKE A BIKE SHARE SYSTEM TARGETING TOURISTS IN THE SUBURBS
When Spring 2015 My role Client need mapping, Concept-
development and client material
Why
One year ago a high tech city bike is introduced in city center. However the start is far from successful. A thorough assessment of the ideal location, software and target group may change the public view of the bike.
What
The bike targets tourists and encourage them to explore the attractions of Lyngby by bike due to transparent pricing and suggested routes. Mobile docking stations will enable more flexible use depending on season and special events. During the off-season these docks can be safely stored. The concept also covers a visual identity, in order to ensure ease of recognition of bikes and docks when placed around the municipality. Finally the bike share serves as a part of the local tourism strategy.
LET TECHNOLOGY GUIDE YOU Benefiting from build in Wi-Fi, GPS and NFC the bike offers you and various opportunities and features. Real time updates of how many bikes available in the docks, paying by NFC and information about different venues you passes during your ride allowing you to learn about local history and legends. Dyrehavsbakken The worlds oldest amusement park
Founded in 1583, Bakken, or Dyrehavsbakken as it is officially named, has been a firm favorite with the people of Copenhagen for centuries. With a unique position in the middle of one of Denmark’s most beautiful woods, it is like encountering a surprise in the middle of the greenery. Because of its historic value and unique location, no big brands are allowed to set up stands at Bakken and neon signs are banned. Instead a jumble of colourful wooden structures, small independent shop owners and quirky stalls meets visitors.
For the kid (in all of us)
Still, the main attraction for most is the park’s many fun rides, including an 82-year-old wooden rollercoaster. In total, the park presents a choice of 33 rides for all ages and levels of trill seekers as well as 78 other attractions such as shooting stalls, gaming arcades and much more.
Grown-up fun
You will find a wide variety of restaurants, ice cream parlours and fastfood shops. Though the popular, traditional Danish kitchen is still richly represented newer additions include Spanish tapas, fish and chips, noodles and much more.
Dyrehavsbakken
Lyngby station
5,6 km Delete venue
Bikes: 9 dock: 6
Museum
WIFI
GPS
NFC CAMERA
Park
Marina
Coast
Amusement
PORTABLE SPEAKER A TRUE BUDDIE FOR ANY OCCASION
When Spring 2015 My role Design, development & prototyping Why
This product should capture the same simple Scandinavian look and targets to match Libratone product portfolio. Libratone is a young Danish audio company providing excellent sound experiences through their product range. The design brief was to create a truly portable speaker, which you can bring wherever you go.
What
A bluetooth enabled speaker that runs on batteries. Equipped with a flexible full-grain leather strap that allows you carry the speaker as a cross-over. The strap can be removed only leaving discrete recesses, if you want to use it indoor as well as supplement to the rest of the libratone family. The speaker has various covers, to match your mood and personality.
THINK. BUILD. REPEAT.
VACCINE DISTRIBUTION
NFORMATION SHARE SYSTEM FOR IN-COUNTRY DISTRIBUTION IN COOPERATION WITH UNICEF HQ
When Spring 2013 My role Field research, concept developing and visuals
Why
The practice of cold chain logistics related to vaccine distribution handles vaccines from the manufacturers to the immunization point. However many shift in ownership and responsibility occurs which complicates the traceability significantly. Unutilised vaccines are lost due to exceeded expiry date and exposure to heat. Each year UNICEF procures vaccines for more than one billion dollars.
What
In order to gather real time data directly from the field a GMS-enabled solution is the preferred choice. The health worker will provide the necessary data by using mobile phones. The system will further initiate actions through the phone by pushing messages for the health worker. The solution works as a stepping stone for further implementation of barcodes.
Empirical data was gathered through field trips in Denmark, Brussels as well as Tanzania. Subsequent the data was analyzed and structured in order to benefit the conceptual stage.
SCENARIO: Vaccines Arival Reporting
Inform health worker in advance
The vaccines are delivered
Most facilities are equipped with back up generators in case of power cut, also enabling the helath worker to charge the phone in case of low battery
The health worker register the box ID and confirms the content
The registration is saved in the system
TIM MCALOONE RECOMMEND
Professor, section of Engineering Design and Product Development, DTU
PER BOELSKIFTE RECOMMEND
Professor, Department of Mechanical Engineering, DTU
KIRSTEN JØRGENSEN RECOMMEND Retail manager, Idé Nyt Lyngby
To whom it may concern
June 30, 2015
Letter of recommendation for Katrine Buur Olsen Katrine Buur Olsen has been employed in IdĂŠ Nyt since May 2008. Katrine has been a member of our sales team for the past 7 years functioning in our three stores. For the past five years she has been located in our main store in Lyngby, where I have supervised her. Katrine is a very dedicated and conscientious employee, and takes pride in giving customers a splendid service. I have seen that Katrine is capable of solving diverse tasks, initiate tasks on her own and handling the responsibility that comes when representing an exclusive store. I have worked with Katrine as a colleague and as her manager. She is a very cheerful girl who creates a pleasant atmosphere around her and her colleagues. Furthermore she is punctual, loyal and ensures her job is well performed. During the past years Katrine has grown remarkably both personally and professionally. I am writing this letter of recommendation, since Katrine have decided to seek new challenges elsewhere, and I wish her the best of luck. I am happy to give Katrine my best recommendations, hoping that she will get the opportunity to benefit from a rewarding future. Yours truly,
Kirsten Jørgensen Retail manager, IdÊ Nyt Lyngby
THE STUDENTS SAY
Anonymous evaluation of Katrine as a Teacher Assistant, where commenting is optional and not mandatory,
SUSTANABILITY IN ENGINEERING, JUNE 1015 Mega god hjælpelærer, som nærmest var mere værd under gruppearbejde en underviserne. Da Katrine formåede at gøre svar og råd korte og konkrete. Jeg synes Kathrine gør det rigtig godt og også mere end hun behøver. Fedt med mulighed for at evaluere løbende til Kathrine, fedt med gode vejledningssamtaler. Hun er rigtig god til at komme med ideer og vejledning når man har brug for det :) Meget behagelig personlighed. Giver meget gode tilbagemeldinger og sætter gang i reflektioner i faget. Yderst kompetent hjælpelærer, som forstår at formidle sig. Er uden tvivl med til at trække kvaliteten af kurset op! - Kan relatere sig til de studerendes problemstillinger. - Udtrykker sig, så man forstår det. - Har altid et brugbart svar på hånden. Kæft hun er god!
PRODUCT/SERVICE-SYSTEMS, FALL 2014 Du har overraskende god forståelse for faget og de specifikke områder vi har arbejdet med. Du sætter dig hurtigt ind i ellers omstændige spørgsmål, og giver virkelige gode svar! Dygtig hjælpelærer :) Det har været en fornøjelse. Rigtig god konstruktiv feedback. Har været meget engageret I vores projekter og givet kompetent hjælp I vores process. Utroligt dygtig, behagelig. God til at udfordre og vejlede - samt tage sig tid til den enkelte. Et stort plus!
THANK YOU SO MUCH FOR TAKING YOUR TIME TO BRUSH THROUGH MY APPLICATION. I HOPE IT AROUSED YOUR INTEREST! Katrine Buur Olsen Borups Allé 112, 2.tv - 2000 Frederiksberg Katrine.buur@gmail.com +45 27 21 09 57