7491 West Irlo Bronson Memorial Highway Kissimmee, Florida 34747 1.877.784.6835
Thank you for choosing Magnuson Grand Hotel Maingate West as your vacation destination. It is our goal to ensure you create special vacation memories and enjoy all the magic Orlando has to offer. We hope you will relax in the comfort of our hotel while enjoying all of the excitement of Orlando...just an arm’s reach away. Our entire team is dedicated to providing you with the very best in service by being responsive to your needs and being prepared to exceed your expectations. In an unlikely event you experience a problem which requires immediate attention, simply contact our Manager on Duty at extension 5046. When it is time to play, take advantage of our Guest Services Desk located in our lobby. From tickets, to reservations they are prepared to assist with all of your ticket needs. Also, be sure to visit our Guest Services Desk for all of your other ticketing needs. We are just a phone call away, seven days a week. We understand and appreciate that you cherish your time away and we are pleased to be your home way from home. Have a wonderful stay. Sincerely, Magnuson Grand Management
AIRLINE INFORMATION American Airlines.................................................................... Dial 9+1-800-433-7300 British................................................................................ Dial 9+1-800-247-9297 Continental.......................................................................... Dial 9+1-800-231-0856 Delta...............................................................................Dial 9+1-800-221-1212 Japan.................................................................................. Dial 9+1-800-525-3663 Jet Blue................................................................................ Dial 9+1-800-538-2583 Lufthansa.................................................................................Dial 9+1-800-645-3880 Mexicana............................................................................ Dial 9+1-877-801-2010 Northwest............................................................................. Dial 9+1-800-225-2525 Singapore.............................................................................. Dial 9+1-800-742-3333 Southwest............................................................................... Dial 9+1-800-435-9792 United.................................................................................. Dial 9+1-800-241-6522 USAir................................................................................... Dial 9+1-800-428-4322 Virgin Air.............................................................................. Dial 9+1-800-862-8621 AIRPORTS Orlando International..................................................................Dial 9+407-825-2001 Sanford International.................................................................. Dial 9+407-322-7771 Miami International Airport.........................................................Dial 9+1-305-876-7000 AIRPORT TRANSPORTATION Available via taxi.......................................................................Dial 9+407-397-0022 ATM An ATM is available in the hotel lobby. ATTRACTION TICKETS............................................................................ Dial 5087 BRASS MONKEY LOUNGE......................................................................... Dial 2700 A fun, casual environment, Brass Monkey Lounge offers an American cuisine menu including an array of appetizers, sandwiches, pizza, salads and more. We have your favorite beverages, beer and spirits too! With daily lunch and drink specials, you are sure to find something you like at the Brass Monkey Lounge located adjacent to our indoor pool. Open 11:00 a.m. to at least 10:00 p.m. Full menu available until 10:00 p.m. Operating hours are subject to change. COMPUTER AND INTERNET ACCESS Computer & Internet access is available 24/hours daily. Located in the lobby. CHECK-OUT TIME Check out time is 11:00 a.m.
DINING –SEE ATTRACTIONS ENGINEERING Please contact the Engineering Office 8:00 a.m. to 5:00 p.m. daily......................... Dial 5030 Please contact Guest Services after 5:00 p.m. daily........................................... Dial 5000 EMERGENCY - FIRE - AMBULANCE............................................................. Dial 9+911 Osceola County Sheriff Office-NON EMERGENCY...................................Dial 9+407-348-2222 Osceola County Fire Department-NON EMERGENCY............................... Dial 9+407-348-8688 FITNESS CENTER Continue your fitness program while on vacation with us. Hours 7:00 a.m. - 10:30 p.m. Located a few steps from the lobby. Ages 16 years old and up, unless accompanied by an adult. FORMS OF PAYMENT We accept American Express, Discover Card, Diners, MasterCard and Visa. GAME ROOM Hours 7:00 a.m. - 11:00 p.m. Located on the first floor by the hotel lobby. GIFT SHOP.............................................................................Dial 9+407-396-2378 Our Gift Shop is located adjacent to the front desk and offers everything from souvenirs to snacks. FAX & COPY SERVICE Copies are 25¢ each. Fax sending in the U.S. is $2.00 per page, International is $4.00 per page. Please see a representative at the Front Desk for assistance. HOSPITAL............................................................................. Dial 9+407-303-4000 Florida Hospital - Celebration Health. Located east on U.S. 192, east of I-4 in Celebration. HOUSEKEEPING.....................................................................................Dial 5034 Please dial “5000” after 4:00 p.m. INTERNET TECHNICAL SUPPORT...............................................Dial 9+1+888-265-0889 Complimentary wireless internet access is available throughout the hotel. For 24/7technical assistance with wireless internet dial above number. When calling support you will be asked for the hotel name, city and your room number.
PARADISE COVE TIKI BAR.........................................................................Dial 5052 Located behind the hotel next to our outdoor pool, offering a great selection of beverages, cocktails and beer . You can even have food delivered right to the bar. Bar hours and food availability are seasonal and weather permitting. MEDICAL CLINICS Orange Lake Centra Care............................................................. Dial 9+407-465-0846 Open 8:00 a.m. to 8:00 p.m., M–F, 8:00 a.m. to 5:00 p.m. weekends Paramount Urgent Care................................................................ Dial 9+352-242-1988 Open 7 days/Week - 8:00 a.m. to 8:00 p.m. The Medical Concierge (On Call Doctors)........................................... Dial 9+855-509-5252 Open 7 days/Week - 24 hours per day. Including Holidays NEWSPAPERS Available at the Gift Shop. PHARMACY Walgreens, 8400 West Irlo Bronson Memorial Highway............................ Dial 9+407-396-1199 POOLS For your enjoyment our indoor pool is open 7:00 a.m. to 11:00 p.m. Our outdoor Pool is open 7:00 a.m. to 12:00 a.m. All pool areas are licensed establishments. No personal alcoholic beverages or coolers are permitted. No glassware is permitted. POOL TOWELS (at any of our pools) Pool towels are available at all of our pool locations. Please do not remove towels from your room. POST OFFICE The UPS Store..........................................................................Dial 9+1-407-390-1899 Monday-Friday 9:00 a.m. - 6:00 p.m. Saturday 9:00 a.m. - 3:00 p.m. Located in the Formosa Gardens Shopping Center. PakMail................................................................................ Dial 9+1-407-238-9096 Monday–Friday 9:00 a.m. – 5:30 p.m. Saturday 9:00 a.m. – 2:00 p.m. Located at the Orange Lake Publix Plaza. SECURITY........................................................................................... Dial 5000
SHOPPING Florida Mall............................................................................Dial 9+407-851-6255 Call for hours of operation. Go East on 192, take I-4 East to exit #74A, go East (make a right) on Sand Lake Road. Go for about 5 miles. Mall will be on the right. Mall at Millenia (call for hours of operation).................................... Dial 9+407-363-3555 Go East on Highway 192, Take I-4 East to exit 78. Orlando Premium Outlets......................................................... Dial 9+407-238-7787 Call for hours of operation. Go East on 192, take 1-4 East to exit 68, proceed straight through the light. At the end of the ramp proceed one mile. SHUTTLE SERVICE Attraction Shuttle – Scheduled shuttle service is available free of charge to Universal Studios, Islands of Adventure, Sea World, Aquatica & Lake Buena Vista Factory Stores. Taxi Cabs (Discover USA)........................................................................ Dial 5000 TELEPHONE INSTRUCTIONS Resort Operator..................................................................................... Dial 5000 Local Direct Call................................................................. Dial 9+Area Code+Number Long Distance Calls.......................................................... Dial 9+1+Area Code+Number Calling Card Cards................................................ Dial 9+Follow Calling Card Instructions Operator Assistance...................................................................................Dial 9+0 Information Calls.................................................................... Dial 9+1+ 800-373-3411 Long Distance Information.................................................. Dial 9+1+Area Code+555-1212 Life-Threatening Emergency...................................................................... Dial 9+911 International Direct...................................... Dial 9+011+ Country Code+City Code+Number International Credit Card.................................Dial 9+010+Country Code+City Code+Number After 5 rings you will be charged for a “completed call.” To avoid being charged for a “noncompleted call”, you must hang up after 4 rings and redial. Local Calls- No Charge Long Distance -$1.00 surcharge+40% (direct dial), International Calls-$2.25 surcharge +40%. All Calls include taxes and service charges TRASH Help us keep Magnuson Grand Hotel Maingate West clean by depositing all trash in the receptacles located throughout the building. VOICE MAIL & MESSAGES......................................................................... Dial 5000 If you have mail and or messages, your message light will be on. VOLLEYBALL COURT Located behind our outdoor pool. Volleyballs can be signed out at Front Desk (room key required). WAKE-UP CALLS................................................................................... Dial 5000
• • • • • • •
Gift Shop Fitness Center Heated Indoor Pool and Spa Video Arcade Tiki Bar (seasonal) Business Center ATM
PETS Under no circumstances are any animals, other than service animals, allowed in the hotel. All animals are very susceptible to fleas in this climate and fleas are very difficult to exterminate once they infest a room. If you disregard this rule you will be subject to the following consequences: 1. You will be automatically asked to leave the hotel. 2. You will be billed for cleaning the floors, drapes, furniture, upholstery and bedspreads. 3. You will be billed for the Exterminating Company to do an extra extermination of the unit. We are very serious about this rule. Please, for your sake and your fellow guests, NO ANIMALS of any kind. Thank you.
Recycle in One Bin: PAPeR
cARDBOARD
Cereal Boxes, Egg Cartons, Paper Towel Cores, Milk and Soy Cartons, Pizza Boxes, etc. Please Empty Contents
cANS
Aluminum, Tin, Steel (Kitchen Cans, Aluminum Foil and Plates, Soda Cans, etc.) Please Empty Contents
Newspapers, Envelopes, Books, Brown Bags, Telephone Books, Spiral Notebooks, Magazines, etc. Please Empty Contents
PlASTIc
Water Bottles, Soda Bottles, Shampoo & Detergent Bottles, Milk Jugs, etc. Please Empty Contents
GlASS
Bottles and Containers Please Empty Contents
DO NOT INCLUDE IN THIS BIN: Food Waste, Films, Plastic Bags, Plastic Wrap Or Foam Cups and Containers.
Recycle in One Bin
[Recycle en un Solo Contenedor] SiNGle STreAM reCyCliNG PrOGrAM Magnuson Resort Maingate West is committed to providing an efficient and convenient recycling program for our valued owners and guests. We actively promote and encourage recycling efforts throughout our property. We are proponents of the innovative, user friendly single stream recycling process which allows you to conveniently recycle paper, cardboard, glass, plastic and aluminum without source-separating materials first. As you explore our spectacular resort you will notice single stream recycling containers in many of our public areas. We encourage you to use these so we can keep Summer Bay clean and green. Flattened cardboard [Carton aplando]
Newspapers [Periodicos]
Plastic Bottles and Containers #1-7 [Botellas de plastico y recipients #1-7]
Magazines [Revistas]
Paperboard [Carton]
It’s as easy as 1, 2, 3. Instructions for single stream recycling: 1. Place all applicable recyclables in your recycle bin provided in your unit. 2. Bring your recycle bin to the designated area at the front of your building. Empty the bin in the receptacle marked for single stream recyclables. Please do not use any plastic trash bags when emptying your recyclables. 3. Please bring back the recycling bin back to your unit. Thank you for assisting us in promoting a clean environment by participating in this program. With this simplified and efficient recycling program…it’s easy being green! Office Paper [Papel de oficinal]
Paper Cardboard, Dairy and Juice Containers [Envases de carton de lacteos y jugos]
Glass Bottles and Jars [Botellas y frascos de vidrio]
Junk Mail [Correo no deseado]
Aluminum Cans, Aluminum Foil and Pie Tins [Latas de aluminio, papel aluminio y moldes para pay]
Brown Paper Bags [Bolsa de papel]
Phone Books [Directorios]
Tin or Steel Cans [Latas de fierro u hojalata]
Do not include food waste, films, plastic bags, plastic wrap, or foam cups and containers.
[No incluya residuos de alimentos; peliculas; bolsas o envolturas de plastico; vasos o recipientes de unicel (poliestireno)]
Your safety and the security of your personal property are of the utmost concern to us. We urge you to consider the following suggestions. SAFE DEPOSIT BOXES DO NOT LEAVE MONEY OR VALUABLES IN YOUR ROOM. We provide safe deposit boxes for your use at our Front Desk at no charge. Under state law, Magnuson Grand Hotel Maingate West is not responsible for lost articles that have been left in your room. SWIMMING POOLS Although our swimming pools are designed for your pleasure and enjoyment, they require common sense and good judgment. It is your responsibility to swim safely. There are NO lifeguards on duty. An adult must accompany and supervise children under the age of 16. Pools will be closed during periods of inclement weather. Glass is not permitted in the pool area. Coolers and personal beverages are not permitted in pool areas. Children not toilet trained must wear swim diapers. Please read and observe the rules posted in the pool area. DOUBLE LOCKS For additional security, utilize the dead bolt provided on your door. KEYS Do safeguard your keys at all times. Do not give your keys to others. To help prevent keys from demagnetizing, keep them away from cellular phones and any magnetic objects. Do not leave your keys in your room or in the door. FIRE Please familiarize yourself with the location of the nearest fire exit stairway. In the unlikely event of a fire, please move quickly but calmly to the stairs. Avoid the use of elevators. Report fire or smoke to the Resort operator at 5000. Code of Conduct To ensure a harmonious and pleasant stay, we ask that you observe simple rules of courtesy to one another. We ask that you not reserve pool lounge chairs and that you maintain respectful noise levels, especially after 10:00 p.m., when others may already be resting. In order to provide adequate parking for our owners & guests, trailers, boats, jet skis and mobile homes are not permitted on property. The indoor and the outdoor pool are licensed establishments. No personal alcoholic beverages or coolers are permitted. We hope that these procedures will contribute to your comfort and well-being during your stay at our resort.
DINING AND ENTERTAINMENT Restaurants BBQ GRILL Wildside BBQ Bar & Grill........... 7725 W. Hwy. 192, Kissimmee................... 407-396-1166 Castaweh Grill.............8687 W. Irlo Bronson Memorial Hwy, Kissimmee......... 407-778-4339 CHINESE China King............................ 7563 Osceola Polk Line Rd., Davenport..........407-397-1211 FAMILY Miller’s Ale House........................ 8123 W. Irlo Bronson Memorial Hwy., Kissimmee...407-238-4499 ITALIAN Pacino’s Italian Ristorante......... 5745 W. Hwy. 192, Kissimmee................... 407-396-8022 MEXICAN Tex Mex Express......... 5770 W. Irlo Bronson Memorial Hwy, (Old Town)......... 407-507-4983 PIZZA Giordano’s Italian Restaurant......7866 W. Irlo Bronson Hwy., Kissimmee......... 407-397-0044 Flippers............................... 3216 Rolling Oaks Blvd., Kissimmee............. 407-390-0552 Pizzeria Italia........................ 32923 Vineland Rd, Kissimmee...................407-809-0000 STEAK Black Angus Steakhouse........... 7516 W. Irlo Bronson Hwy., Kissimmee.........407-390-4548
Services Fantastic Sams....................... 17445 US Hwy. 192, Clermont.................... 352-241-6500 Allure Day Spa....................... 7834 W. Irlo Bronson Hwy., Kissimmee......... 407-507-3967
Our Guest Service staff is available to assist you with getting the most out of your Orlando Vacation. Our Guest Service staff is on duty 8:00 a.m. – 4:00 p.m., seven days a week. Dial extension 7585 for assistance. AMC PLEASURE ISLAND 24 THEATRE..................................................... 407-827-1308 Go East on 192 until you see the entrance to Disney World. Follow signs to Downtown Disney. BUSCH GARDENS, TAMPA.................................................................. 888-800-5447 Go East on 192, take I-4 West to 1-75 North to Exit 54 and turn. Follow the signs. Gate West Flea Market................................................................. 321-236-1866 8546 W. Irlo Bronson Memorial Hwy (across from Orange Lake). Make right on 192 about a mile. Located on left hand side HOLY LAND EXPERIENCE................................................................. 1-800-447-7235 Go east on 192, take I-4 east to exit 78. Turn left onto Conroy Road. Turn right onto Vineland Road. Entrance is on the right. KENNEDY SPACE CENTER.................................................................... 866-737-5235 Go East on 192, take I-4 East to exit #72 which is the Beach Line. Travel for about one hour, follow the signs. Lake Buena Vista Factory Stores Make Left on 192 to Polynesian. Turn left to 535. Located across the road. MALL AT MILLENIA........................................................................... 407-363-3555 Go east on 192, take I-4 east to exit 78. Turn right onto Conroy Road. The Mall is on the right. MEDIEVAL TIMES DINNER SHOW........................................................... 888-935-6878 Go East on 192 for about 7 miles, will be on the right. OLD TOWN..................................................................................... 407-396-4888 Go east on 192 for about three miles on the right. PIRATES DINNER SHOW...................................................................... 407-248-0590 Go east on 192 to I-4 east to exit 74A. Turn right onto Sandlake Road and then left onto International Drive. Turn right onto Carrier Drive. PRIME OUTLET MALL........................................................................ 407-352-9600 Go east on 192, take I-4 east to exit 75A. Turn right at the end of the ramp. Turn left onto International Drive. Follow the signs.
SEA WORLD.................................................................................... 800-432-1178 Go East on 192, take I-4 East to Exit #71, follow signs. SLEUTH’S MYSTERY DINNER SHOW........................................................ 407-363-1985 Go east on 192, take I-4 East to exit 75A, turn right on Universal Blvd., go past International Drive, Sleuth’s will be on your right hand side. UNIVERSAL STUDIOS /ISLANDS OF ADVENTURE/CITY WALK......................... 800-837-2273 Go East on 192, take I-4 East to exit #75B, follow signs. WALT DISNEY WORLD........................................................................ 407-824-2222 Go East on 192 until you see the entrance to the park, on the right about seven miles from Summer Bay Resort. If you are looking for something a little different BOK TOWER GARDENS A “must-see” Florida attraction in Orlando’s backyard! Located in Central Florida’s rolling hills of Citrus, this National Historic Landmark features a majestic 205-foot Singing Tower carillon playing daily concerts at 1 and 3 p.m. Enjoy the beauty and serenity of 250 acres of Olmsteddesigned gardens, 1930’s Mediterranean-style estate, nature preserve, walking trails, museum exhibits, and special events. Open every day of the year from 8:00 a.m. to 5:00 p.m. The Visitor Center, Café and Gift Shop are open 9:00 a.m. to 5:00 p.m. Admission is $12 for adults and $3 for ages 5-12. Members and children under 5 are admitted free. For more information, contact Bok Tower Gardens, 1151 Tower Boulevard, Lake Wales, FL 33853; (863) 676-1408 or visit www. BokTowerGardens.org. CELEBRATION A beautiful atmosphere where you can enjoy walking trails, restaurants, entertainment and shops. DAYTONA USA Take part in the excellent 16 seconds Pit Stop challenge and take time to wander through the many informative and interactive exhibits. The giant screen presentation of the Daytona 500 is loud and much larger than life as is NASCAR 3D. The Imax experience. Daytona Dream Laps is an exciting motion stimulator ride half hour tour of the track–the angle of the high-banked curves is amazing! Telephone 386-947-6530.
DEEP SEA FISHING TRIPS Two great fishing boats. The Orlando Princess and the Canaveral Star. We go fishing for Red Snapper, Grouper, Mangrove Snapper, Cobia, Sharks, Flounder, Sea Bass, Kingfish, Mahi-Mahi and much more. We have half day, full day, and night shark fishing. 650 Glen Cheek Drive, Port Canaveral Florida 321-784-6300. HORSEBACK RIDING AT FORT WILDERNESS RESORT & CAMPGROUND Saddle up and ride the paths of Central Florida’s natural wilderness. Enjoy a 45 minute guided trail ride as two cowboys or cowgirls lead the way and answer questions. 4510 N. Fort Wilderness Trail, Lake Buena Vista Florida 407-939-7529. HOUSE OF BLUES Florida’s premiere restaurant and entertainment venue invites you to experience their popular Gospel Brunch featuring a lavish and delicious Mississippi Delta-style buffet with exciting and inspirational musical performances by America’s best gospel Choirs. Or see the Music Hall for an event that will feed the body and soul. Reservations required. 407-934-BLUE (2583). ORLANDO SCIENCE CENTER The whole concept behind the center involves a hands-on place of learning, where kids in particular can discover the world of science. Telephone 407-514-2000. Wild Florida, Airboat Tour & Wildlife Adventure When it comes to airboat eco tours, there is simply no comparison to Wild Florida Just a short drive from the Orlando and Disney area, we offer beautiful day tours, relaxing sunset tours and exciting night tours that guests of all ages will love. Travel deep into the protected swamps, marshes and rivers that make up the Central Florida Everglades. Get an in depth look at the gators, birds, eagles, trees and plants that can be found in our beautiful wetlands. This is Natural and Authentic Florida at its best! Come see for yourself how good it feels to be in the middle of nowhere. After the tour explore our amazing wildlife park full of zebras, watusi, deer, water buffalo, emu, wild boar, zebu and monster alligators. Visit the tropical bird aviary, hands-on alligator demonstrations, gift shop and 500 ft. sightseeing dock. Discover the Hawk Swamp boardwalk through a pristine Florida cypress swamp ecosystem. Don’t forget to try our delicious barbecue with smoked ribs, chicken, pulled pork, fried alligator and even frog legs! Wild Florida is properly insured with a fleet of US Coast Guard approved boats and captains. Groups of all sizes or individuals are welcome. Day or night, we are prepared to offer an experience you will never forget. For information call (866) 948-9172
Rainy day suggestions AMC PLEASURE ISLAND 24 THEATER Located at Downtown Disney – 407-827-1308 DISNEY QUEST – INTERACTIVE VIDEO ARCADE Located at Downtown Disney – 407-938-6253 HOUSES OF WORSHIP BAPTIST -ST. LUKE BAPTIST CHURCH.......................................... Dial 9+1-407-847-8348 Kissimmee. Go East on 192 for about 12 miles. The church will be on the left. CATHOLIC -MARY QUEEN OF THE UNIVERSE..........................Dial 9+1-407-239-6600 8300 Vineland Avenue. Lake Buena Vista. Go East on 192. Take I-4 East to Exit #68, make a right and then make and an almost immediate left into Vineland Avenue. METHODIST -FIRST METHODIST CHURCH, KISSIMMEE...................... Dial 9+1-407-817-3700 Go East on 192 for about 15 miles: make a right onto Main Street and then a right at Dakin Ave.