KCS Informer Spring 2010 by Kent County Supplies

Informer Issue 14 Spring 2010

• KCS guide to ECO purchasing & waste reduction • Win a £30,000 minibus for your school!

• Results from the Autumn • Support “Save the 2009 schools Customer Children and register for Care Survey World Kids Colouring Day” • New KCS IT recycling • Furniture: 7 Day contract Turnaround Options

Dear Customer, Welcome to the Spring 2010 edition of the KCS Informer.

Look out for...

This edition of the KCS Informer is the largest issue yet with 36 pages dedicated to providing you with product information, purchasing guides, feedback on developments at KCS and new best value contracts. Our Schools Customer Care Survey, now in its 5th year, is your chance to tell us what you think of KCS. I’m pleased to report that over 10% of our customers took the opportunity to reply. We use this feedback to shape our future plans for the business and you will see that a KCS Action List is attached to every section. How best to deal with the Green Agenda is becoming a popular question for many schools and in this edition we have tried to introduce you to a number of key aspects that should help you in this regard. We have included details of a number of new OJEU contracts from which your school can beneﬁt: our Mat and Trolley Contract, our IT Recycling (WEEE) Contract, our Kitchen and Dining Contract and our Books Contract. Our School Shout pages have a variety of good news stories. If your school has a news story that you are proud of, please speak to your sales rep or contact our Customer Care team and they will tell you how your school can be involved. Once again, thank you for your continued support and if you have any further ideas or suggestions in relation to KCS, please do not hesitate to contact me. Best regards, Steven Munday KCS General Manager T: 01622 605485 E: steven.munday@kent.gov.uk

This edition contains articles on: Easter Opening Dates ........................................ 03

KCS 2GB Flash Drives 19 000 002

Qty 1–29 Qty 30–99 Qty 100+

£6.99 £6.49 £6.00

Ultrawhite Competition 2009/10 Every time you purchase KCS Ultrawhite copier paper (01 977 075), you will be entered into a monthly prize draw to win a £100 voucher to be redeemed on KCS stock products of your choice. Oct winner: Mossford Green Primary School, Essex Nov winner: St Peters C of E Primary School, Surrey Dec winner: Rowhill School, Kent Jan winner: Burham CEP, Kent Feb winner: La Moye School, Jersey

KCS Green Guide .......................................... 17-19 New Product: ..................................................... 20 Thermoplastic Markings .................................... 21

Customer Care Survey ................................. 03-10

Competitions ............................................... 22-23

KCS New Discrepancies Process .................. 12-13

Furniture ...................................................... 24-27

Mat & Trolley Contract ...................................... 14

New Catering Contract ...................................... 28

Promotions & Competitions .............................. 15

Books ................................................................. 29

New IT Recycling Contract ................................ 16

School Shout ............................................... 30-35

Your DPN or Account Number

? ? ? ? ? ? Please quote this on every order to ensure that it is processed speedily every time!

STEINBEIS PURE Competition 2010 Every time you purchase Steinbeis copier paper (01 977 076), between April and June, you will be entered into a monthly prize draw to win a £100 voucher to be redeemed on KCS stock products of your choice.

Autumn 2009

WIN

Lucky winners

Win a Golf mat for your school W Donated by Kit for Kids, a specialist early years supplier

KCS Schools Annual Customer Care Survey

The lucky winners of the Bic Class Packs for completing surveys are:

Decoralo Class Pack for primary schools

Evolution Class Pack for secondary schools

Pickhurst Junior - Bexley Selling CE Primary - Kent Manor Primary - East Sussex West Byﬂeet Infants - Surrey Applegarth Infants - Croydon Willowbrook Primary - Essex St. Nicholas Primary - Kent St. John’s Meads - East Sussex Rudyard Kipling - East Sussex Buttsbury Infants - Essex

Rochester Maths - Medway Hugh Christie - Kent Westcliff High School Girls - Essex Ringmer Community College - East Sussex Portslade Community College - Brighton & Hove Carshalton Girls - Sutton Farringtons School - Bromley Woodlane High School - London Dane Court Grammer - Kent Tonbridge School - Kent

KCS would like to thank Bic for their support.

We are proud to publish the results of our Autumn 2009 Schools Customer Care Survey over the next 7 pages. You will see that, without exception, you rated our products, services and customer care very highly. Each tick box question has a summary of the results shown graphically.

Just answer the question below:

What do you ﬁnd in a bunker? A) Rocks B) Sand C) Water Then simply email A,B OR C to:

karen.webber@kent.gov.uk

Pleased as we are with the results, we are not complacent and you will see that each set of results is complemented by a KCS 2010/11 Action list. This Action List is based around your feed back from the survey. If you would like further information on the survey or its results, please do not hesitate to speak to your Sales Executive or contact our Customer Care Team on: Tel: 0845 270 8811 Fax: 0800 243 732 Email: kcscustomercare@kent.gov.uk 03

2009/10 KCS Catalogue

KCS Action List for 2010/11

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• Reduce and hold 1000’s of prices in the 2010/11 main catalogue to increase our best value offers.

C Ease of use of catalogue

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KCS Action List for 2010/11 • Upgrade our telephone system with the aim of providing a better service and to ensure that any telephone queries are kept to a minimum.

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C No telephone queues

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vevrearaggee: :1711%% BBeelo AA loww 0% 8% avave : 4: 6 odod

Excellent: Excellent: 25% Excellent: 25% 21 % Go Go Go

ge: 11% B Avera elo w

Below average

1% :5 od

1 1% B raeg: e1:1% g Bel elo AvAevrae ow w 1%0% av av : 5: 6 e e odod

av e

KCS: 58%

rgaeg:e1:18%%BBe AvAevrea elolow w a 6% 1% av ve : 5: 5 e odod

1% :5 od

ge: 8 AAvveerarage: 4%% BBeelolo wwa vaeve r

ge: 4% Be Avera low

6%% : 5: 51 odod

ge: 11% B Avera elo w

Average

ge: 4% Be Avera low

av e

Excellent: Excellent: 38 % Excellent: 38% 21 % G Go Goo Go 0%

or: 0% % Po : 10 Poor:: 00% % oor: 0% 0% Poor % P e: 0% :0 agge: ge ra ra

: od

% 48

oor: 0% % P or: 0% oor: 0% : 0 Po % P ge 0% :0 rage: ge ra ra

0%8% : 6: 4 odod

g ra

Poor: 0% 0%

: ge ra

ge ra

Excell nt: 21% Excelleen t: 2251% Go % Go Go

21 %

ge: 8% B Avera elo wa

Good

Excellent:

C TNT Packaging

6% :5

Poor: 0% 0%

ge: 8% B Avera elo wa

Excellent: Go

geg:e8: 1 AvAevreara %1%BeBloelo w aw 1% 6% veave : 5: 5 odod

6% :5

oor: 0% % P :0

21 %

Excellent

Excellent: Excellent: 38 % Excellent: 38% 36% Go Go Go

B TNT Labelling

Excell t: 36%Excelleen nt: 336% 8% G Go Goo

Excellent:

TNT

KCS

Excell 36% Excelleenntt:: 36%Excellent: 44% 44% G Go Goo Go

ge: 8% B Avera elo wa

ge: 2% B Avera e lo wa

Excellent:

6% :5

Excellent:

C KCS Packaging

geg:e2: 4 AvAevreara %%BeBleolow waa 1% 6% veve : 2: 5 r odod

Excell t: 72% Excelleen nt: 742% 4% G Go Goo od

36%

ge: 2% B Avera e lo w

B KCS Labelling

A TNT next day success Excellent:

Excellent:

av e

e: Averag 17% Bel ow

ge: 11% B Avera elo w

T NT :4 2

ge: 2% B Avera e lo wa

% 48

KCS: 58%

72 %

Excellent:

• Further publicise our returns process to ensure that goods are returned to us as quickly as possible.

A KCS next day success

How do you receive your deliveries?

llent: 4% 72 % G

: od

“We have been working hard this year to ensure that our in-house and out sourced deliveries are all conducted to the same high standard”.

o Goo • Ensure that all o“FAO” instructions are transcribed from customer orders, resulting in them appearing on our labelling 100% of the time.

25%

21 %

Excellent:

KCS Own Brand

KCS Action List for 2010/11 • Enlarge the KCS Own Brand Range to further aid your choice, ensuring that you receive a quality product at a competitive price from a supplier you can trust! • Create a KCS Own Brand section at the front of the main catalogue to aid your Yes: 95% N Yes: 95% Excellent: 14% Excellent: 14 Noproduct. oa: 5best value selection of % :5 % G % o

0% ge: 24% B Avera el

ge: 24% B Avera elo w

ow av

e ag er

: 2%

Poor: 0% Poor: 0% 2% e: ag er Excellent:

av e

oor: 0% Poor: 0% % P 2% :2 ge ra

g ra

Poor: 0% oor: 0% % P 0% :0 ge ra

e ag er

% 58

: 2%

Poor: 0% % Poor: 0% 2 e: ag er % 58

age: 31% Be Aver low av e

: ge ra

age: 31% Be Aver low av e

av e

Poor

age: 31% Be Aver low

av e

ge: 11% B Avera elo w

Below average

% 58

age: 31% Be Aver low av e

ge: 11% B Avera elo w

av e

2% :6

Poor: 0% % Poor: 0% 2% :2 ge ra

g ra

av e

Average

% 58

2% :6

ge: 11% B Avera elo w

ge: 24% B Avera elo w

ge: 24% B Avera el

Excellent: 9% Go Go o o

Good

9% Excellent: 9% Go Go o o d:

od ge: 11% B Avera elo w

Excellent

2% :6

D Life cycle 27% Excellent: 27 % Go Go od

Excellent:

Excellent: 14% 14% Go Go

: ge ra

C Pricing Excellent:

2% :6 e:

Poor: 0% % Poor: 0% 0% :0 ge ra

B Quality

Excellent: 2 7% 2 7% Go Go od

Yes 08

How would you rate the KCS Own Brand products?

Yes: 95% N Yes: 95% N o: 5 o: 5 % %

Excellent:

Have you ever purchased a KCS Own Brand product?

• Add more schools to our Own Brand testing and evaluation scheme.

“With over 100 products, our KCS Own Brand is aimed at creating a ‘best value’ brand, offering you good quality products at a competitive price from a supplier you can trust”.

e-procurement

KCS Action List for 2010/11 • Complete new www.kentwebshop.co.uk ready for a June 2010 launch. • Ensure that all LEA audit issues are satisﬁed. • Work in liaison with Capita to ensure that SIMS FMS link is seamless. • Include interested group of schools in the testing and trialling process.

www.kentwebshop.co.uk is due to be completely revamped for June 2010. We are keen to encourage more schools to use e-procurement in 2010/11.

• Communicate progress on the project to schools.

Do you currently use e-procurement?

What would make you choose to purchase through our newly re-vamped webshop in 2010/11?

Yes: 16% N o: 8

• Prepare a professional roll out plan with seminars and presentations to aid understanding.

• Ease of use • Speed of use • Direct link from SIMS/FMS • Good search facility • Ability to receive electronic invoices • A “Favourites” Option • Clear audit “OK” • A clear presentation of how to use it • Discounts • Speedy navigation

New www.kentwebshop.co.uk due to go live summer 2010 Yes

No 09

Your feelings about us

KCS Action List for 2010/11 • Add over 300 new products to our 2010/11 catalogues. • Reduce or hold 1000’s of prices in our 2010/11 catalogues. Strongly to StronglyYou gly aoffer our KCS Customer Care Pledge, “ Putting Stronand Strongly ag agrreﬁne agr First”. • Continue gre e e re e:

25 %

• Further invest in KCS in terms of people, training and IT.

: ree

% e: 4

e: 0 % gre isa

e: 0 % agre dis

: 0% gree isa

ly ng

e: 0 % gre isa

% ee: 0 agr

dis ly

d ly

is yd gl

: 0% gree isa d y gl

gre isa

d ly

d gly

ee: 0% agr

ee: 0% agr is yd gl

: 0% gree isa

yd gl

: 0% gree isa

isagree Disagree: 0% Disagree: Disagr e % : e 0 : 1 % 5% D % 1 3 1% 5 % e: 31% S e: 1 e: 1 Str Stgr ree: St tro gre on ro o gre isa n isa sa

gre isa

ee: 0% agr

e: 0 % agre dis ly ng

gre sa

Disagree: isagre e D 0 : 0 % % % Str e: 4 Stro on ng g

d gly

gre isa

Disagree: 0% % Disagree: 0% e: 5 Str Str on on % ee: 0 agr

% e: 4

gre isa

dis ly

gre isa

% e: 5

gre isa

is yd gl

gre isa

Disagree: 05% % Disagree: 0% e: Str Str on on

% e: 5

Disagree Disagree : : 0 0 % % % Str e: 4 Str on on g g

gre sa

: 0% gree isa d y gl

41% Neither agre eo rd

ee: 0% agr

0% Disagree:310%% Disagree: 1% e: 3 e: St St ro gre ro isa

: ree Ag

is yd gl

gre isa

: 0% gree isa

or d

yd gl

44% Neither agre e

rd i

41% Neither agre eo rd

Neither a gre

Strongly disagree

41% Neither agre eo rd

rd i

: ree Ag

: 53% ree Ag

Disagree

: ree Ag

Neither a gre eo

: 53% ree Ag

Neither agree/disagree

: ree

or d

44% Neither agre e

Neither a gre e

: ree

eo rd

or d

eo rd

44% Neither agre

38% Neither agre

38% Neither agre e

Strongly ag Strongly ag ree ree :5 :5 5 5

Agree

eo rd

Strongly ag Strongly a gre ree e: :5 55 5

: 53% ree Ag

: ree

Ag isagre Disagre e e : : 1 1 5% D 5 %% % e: 1 e: 1 St Str ro on gre n sa

Strongly agree 10

Strongly ag Strongly ag ree ree :3 :3 1 1

D I would recommend KCS to other schools/colleges

Strongly ag Strongly a gre ree e: :3 31 1

Strongly ag Strongly ag ree ree :2 :2 5 5

Strongly ag Strongly ag ree ree :5 :5 7 7

C KCS makes me feel valued as a customer

44% Neither agre

B KCS has improved as a supplier over the last year

eo rd

or d

A KCS is an organisation I trust

38% Neither agre

38% Neither agre e

“To what extent do you agree/disagree with the following statements?”

: ree

• Continue to seek out and listen to your ideas through regular focus groups, sales visits, informal feed back and our annual Customer Care Survey.

The New KCS Discrepancies Process As you will already know, KCS prides itself on its Customer Care and our Pledge is an important element of why an increasing amount of schools and colleges use KCS. A key element of the Pledge that we have identiďŹ ed which needs improvement, is the way that we deal with your collections. You told us via our Customer Care Survey that we needed to improve the time taken between you returning the goods and us reaching a resolution. From April 1st 2010 we will make that change with the aim of substantially improving your experience.

Customer BeneďŹ ts: Seamless collection process Improved traceability and assurance that the correct products are collected Quicker response and faster resolution of discrepancies Speeds up the credit process and reduces the risk of errors Improves the way KCS communicates with customers over discrepancies KCS continues to offer a no quibble stock return within 30 days

K CS C u The st

e om

Discrepancies Process Information Required

0845 270 8811 to request a collection

Contact KCS on

Stage 2

r Care Pl e

Stage 1

Delivery Point Number (DPN) Order Number Product codes of items that need to be collected Reason for collection

Stage 3 Only applicable to customers outside Kent. Customer informed that they will receive the following: Labels to be attached to the top of each package being collected Two Consignment Notes. The TNT driver will sign one copy for you to keep as proof of collection. The second copy will be retained by the driver

Number of packages for collection

Helpful Hints:

Email address or fax number

Discrepancies need to be reported to KCS within three working days of receipt of goods

Stage 4 Goods collected within two working days

Goods being returned for credit must be in a condition to be re-sold (if resulting from a customer ordering error) If packages arrive to you visibly damaged, please make a note of this when signing on the driverâ&#x20AC;&#x2122;s sheet

Stage 5 Packages returned to KCS to be assessed A credit note will be issued or the customer will be contacted by our dedicated Discrepancies Team

Check the number of packages being delivered and sign for this amount only, as this represents your proof of delivery For non Kent customers, remove original delivery labels, or afďŹ x the new collection labels over the top of them on the packages that are being collected 13

Mat and Trolley Contract (Fully OJEU Compliant) All mats have been independently tested and are ﬂame retardant to BS-1892:2003 and meet high hazard classiﬁcation (Ignition source 5)

Super Lightweight Mats

Super Deluxe Mats

Midweight Blend Mats

A low weight mat preferred for PE activities where lightness is considered essential. Less than a third of the weight of a Super Deluxe Mat. Constructed from low density closed cell cross linked polyethylene foam. Covered/bonded with blue, red or black leather effect heavy duty ﬂame resistant PVC fabric.

Normal weight mat used for general physical education and gymnastic activities. Constructed from high density recycled Chipfoam for impact absorption. Covered/bonded with blue, red or black leather effect heavy duty ﬂame resistant PVC fabric ovelapping the base. Latex anti-slip base. All corners welded/sealed.

Similar to a Super Deluxe mat but with a 50/50 blend of Chipfoam & lightweight closed cell foam to reduce to overall weight. Preferred by infant and primary schools. Covered/bonded with blue, red or black leather effect heavy duty ﬂame resistant PVC fabric overlapping the base. Latex anti-slip base. All corners welded/sealed.

1.83m x 1.22m x 23mm, 3.5kg

065 062 905

51.36

1.22m x 0.92 x 25mm, 5kg

065 062 401

26.25

1.22m x 0.92m x 23mm, 3kg

065 062 445

31.25

1.22m x 0.92m x 33mm, 2kg

065 062 423

36.25

1.83m x 1.22m x 25mm, 10kg

065 062 412

48.75

1.83m x 1.22m x 23mm, 6kg

065 062 456

52.49

1.83m x 1.22m x 33mm, 4.5kg

065 062 434

54.45

1.83m x 1.22m x 32mm, 12kg

065 062 920

51.25

1.83m x 1.22m x 33mm, 7kg

065 062 900

56.25

Please see pages 814 and 852 of the 2010/11 KCS Main Catalogue for our full range of mats

All Purpose Mats

Mat Trolleys Vertical

For both gymnastics and martial arts. Constructed from heavy density recycled Chipfoam. Covered/ bonded with green or red Tatami ﬂame resistant PVC fabric. Latex anti-slip base. All corners heat welded/sealed.

Robust tubular steel frame, epoxy powder scratch resistant paint finish, fixed sides with central division, 100mm non-marking rubber tyred wheels, two opposite wheels fitted with brakes, suitable for rigid lightweight or blend mats.

1m x 1m x 40mm, 9kg

065 062 930

32.49

For 12 x 1.22 x 9.15m

065 079 021

131.09

2m x 1m x 40mm, 18kg

065 062 925

58.15

For 12 x 1.83 x 1.22m

065 083 253

139.85

For more details please contact Janet Brown

01622 605 436 or speak to your sales executive

Look out for the KCS Diary Flyer! An easy to use order form which lists our academic diary range.

Your KCS Exercise Book order form is coming soon via email. All our exercise books are stocked ready for your order. 15

New IT Recycling Contract: The Provision for the Removal & Disposal of ICT & Other (WEEE) Electrical Equipment KCS can now offer access to the above contract for safe and compliant removal and disposal of your ICT and other Electrical Equipment under WEEE regulations. In order to gain best value, we would advise you to contact all suppliers within the relevant category quoting “Kent” or “KCS”. Contacts: For All Redundant IT equipment

For All ICT Equipment which holds residual value

For All Redundant White/ Brown Goods

Redemtech Patrick Cole Tel: 01483 201368 Patrick.Cole@REDEMTECH.CO.UK

Computer Displays Julie Minns Tel: 01354 694095 julie@it-green.co.uk

Wastecare Julia Jones Tel: 01757 708180 julia.jones@wastecare.co.uk

RDC Charles Richardson Tel: 01376 504621 crichardson@rdc.co.uk

Redemtech Patrick Cole Tel: 01483 201368 Patrick.Cole@REDEMTECH.CO.UK

Computer Displays Julie Minns Tel: 01354 694095 julie@it-green.co.uk

Dataserve Maxine Blackall Tel: 01784 469223 mblackall@dataservuk.com

EOL Jemma Beadell Tel: 01621 843535 Jemma.beadell@eolitservices.co.uk

SIMS Lorraine Roberts Tel: 01784 249513 lorraine.roberts@simsmm.com

Wastecare Julia Jones Tel: 01757 708180 julia.jones@wastecare.co.uk

If you require any further information or advice, please contact David Perfett on 01622 or speak to your sales executive. 16

605325

KCS and the Green Agenda Your KCS guide to ECO purchasing & waste reduction

The Green Agenda is important to KCS. As part of KCC’s Commercial Services, we are ISO 14001 accredited, with our own mature EMS arrangements and a number of continual improvement schemes in place. From your feedback we have now branded all our “environment” related products “ECO” and grouped them in a separate section at the front of the new KCS Main Catalogue, due out to schools at the end of March. The range of products has been enlarged to include recycled products, products produced from sustainable sources and products that will assist you in your environmental aims. To help you further, KCS is pleased to offer its guide to ECO purchasing & waste reduction. We would like to acknowledge the help of KCC’s ECO-Schools Ofﬁcer service and the DCSF’s “Top Tips for sustainable purchasing in schools”, in putting together this guide. 17

Your KCS guide to ECO purchasing & waste reduction ECO Purchasing • Audit what is being purchased and how often and how much of that isn’t being used. Does anyone have any spare? Can anyone use these? • Where possible, identify those product areas where it is possible to purchase an ECO alternative. Is there a recycled alternative? Is there a locally sourced alternative? • Don’t spend hours saving a pound. Think carefully about the total cost of procurement and include yours and your colleagues’ time in that calculation. Where should I be concentrating my time? • It is generally acknowledged that the best ECO return can be obtained by focusing time on the areas of the largest possible output over a given time period e.g. energy, use of water, ICT, paper products and furniture. • Use best practice advice. Every local authority or schoool cluster group will have advice leaﬂets and case studies which show what is possible.

Waste • Audit what is being thrown away, what is being recycled and what could be recycled. • Raise awareness of what should be recycled and clearly label both indoor and outdoor bins. Ensure classrooms and ofﬁces have separate bins for general waste and recyclables. • Be aware of material which can’t be disposed of in general waste e.g. batteries, paints, cooking oil and ﬂuorescent tubes. Please see p14 of this KCS Informer for further details of KCS’ new IT Recycling Contract. • Only print what is needed and wherever possible, print double-sided. For KCS sourced copiers or printers, please contact our Copier Team for advice on double-sided printing or networking. • Minimise the amount of waste generated from construction and refurbishment projects. • Donate any used furniture, books or computers for re-use. Ensure that any new recipient has a “no claim right” against you or your school. Particularly important in respect of furniture or IT/Electrical goods.

The key to the success of many ECO schools projects, such as the one in Kent where 430 schools in the County are registered as ECO schools, 320 have some kind of award and 47 have the Green ECO Schools ﬂag award, is to get ‘buy in’ throughout the school population. This includes all of the various stakeholder groups which are invariably driven by the pupils who are very often the key ‘champions’.

What could you do? • Set up a scrap paper box in each classroom or faculty area to reuse paper. • Use the results of your audit on waste to create a visual representation to aid real understanding. • Use your school council to carry out a challenge across the age ranges to see how waste can be reduced. You will be surprised by the excellent ideas that this generates! • Set up a composting system to reduce waste and use it as a teaching tool. • Spread the word. Simple reminders on light switches and IT kit have all been found to work. The list is probably endless. We would love to hear about your ECO initiatives. If you could contact your sales executive or speak to our Customer Care Team with your story and lots of pictures, we will feature them in our next Informer, due out in June this year. For more information on our simple ECO guide, please contact our Customer Care Team on 0845 270 8811 or speak to your sales executive.

Further information: Recycle Now Schools www.recyclenow.com/schools/index.html Forest Stewardship Council www.fsc-uk.org Fairtrade Schools www.fairtrade.org.uk/schools/default.aspx Sustainable Schools www.teachernet.gov.uk/sustainableschools Kent Eco-Schools Project www.kent.gov.uk/environment_and_planning/ environment_and_climate_change/eco-schools.aspx

Thermoplastic Markings Some Examples of Surface Signs Brighten up your tarmac by installing educational games. All games and markings are produced from Thermoplastic, which is a non-toxic, colourfast material. Our markings are approved under British Standards, are skid resistant and easily installed, complete with a 5-year guarantee. This makes our markings a far more attractive option than old fashioned painted versions and more cost effective in the long run. Practice your road safety strategies in the protection of your playground. Our variety of road signs, markings and community buildings will help and prepare your students for real roads through play. All our games aim to help the development of a young child, whether through shape recognition, counting, balance and co-ordination, dexterity, imaginative play or social interaction.

Specialist signs can be designed in Thermoplastic. All we need is a sample logo with approximate sizing to provide a full quotation contact us:

tel: 01622 605028 email: landscapeservices@kent.gov.uk web: www.landscapeservices.org.uk

TP32 Target Circles

2m Diameter

TP11 Basic Numbers

300mm high

TP15 Counting Snake with Numbers

TP37 Netball / Mini Football Court

3m x 1m

30.25m x 15.25m

Fast Track Delivery We are pleased to be able to provide all KCS customers with a Fast Track, 7 day guaranteed delivery on a selected range of ofďŹ ce desks and storage. These products represent KCS Best Value on price, service and quality with all products tested to British, European and International standards, ensuring ďŹ tness for purpose is guaranteed. All furniture is guaranteed for a period of no less than 5 years, with the exception of chair mechanisms which are guaranteed for a period of 2 years.

The Options Range

Rectangular Desk - H720mm W1000 x D800mm W1200 x D800mm W1400 x D800mm W1600 x D800mm W1800 x D800mm

PD10FS PD12FS PD14FS PD16FS PD18FS

Qty1

Qty2-9

Qty10+

104.44 109.00 116.10 121.15 124.34

99.46 103.81 110.56 115.39 121.84

94.73 98.86 105.30 109.89 117.24

Left Hand Wave Desk - H720mm W1400 x D1000mm W1600 x D1000mm

PW1410FSL PW1410FSL

Qty1

Qty2-9

Qty10+

Right Hand Wave Desk - H720mm Qty1

Qty2-9

Qty10+

161.38 174.03

153.69 165.74

146.36 157.85

W1400 x D1000mm W1600 x D1000mm

153.69 165.74

146.36 157.85

PW1410FSR PW1410FSR

161.38 174.03

Colours Worksurface

Under-desk Mobile Pedestals Desk High Pedestals D650mm

Qty1

Qty2-9

Qty10+

2 File Drawers PP64DF 130.68 2 Personal Drawers/1 File PP65DF 153.68 Drop-in Pen Tray SET-ADTRAY 3.99

124.45 146.36 3.81

118.53 139.39 3.61

For use next to 650mm return side of desk.

1 Personal/1 File Drawer 3 Personal Drawers 2 File Drawers 2 Personal Drawers/1 File Drop-in Pen Tray

PP62M PP63M PP64M PP65M SET-ADTRAY

Qty1

Qty2-9

Qty10+

109.40 113.31 122.65 136.75 3.99

104.19 107.91 116.81 130.34 3.81

99.23 102.78 111.25 124.04 3.61

PP62M & PP63M are 540mm high. PP64M & PP65M are 650mm high.

Frame

Oak

Maple

Beech

Silver

Dk Grey (Basic Range)

A full design and planning service is available on site, free of charge. For further information and to arrange an appointment, please call our furniture team or speak to your sales executive:

01622 605 304

The Workstyle Range

Rectangular Desk - H720mm W1000 x D800mm W1200 x D800mm W1400 x D800mm W1600 x D800mm W1800 x D800mm

DSWS1008RNE DSWS1208RNE DSWS1408RNE DSWS1608RNE DSWS1808RNE

Qty1

Qty2-9

Qty10+

152.05 158.35 165.38 173.73 191.89

144.81 150.81 157.50 165.45 182.75

137.91 143.63 150.00 157.58 174.05

Left Hand Wave Desk - H720mm W1400 x D1000mm W1600 x D1000mm

DSWS1410WLE DSWS1610WLE

Qty1

Qty2-9

Qty10+

Right Hand Wave Desk - H720mm Qty1

Qty2-9

Qty10+

207.56 229.56

197.68 218.63

188.26 208.21

W1400 x D1000mm W1600 x D1000mm

207.56 229.56

197.68 218.63

188.26 208.21

Qty1

Qty2-9

Qty10+

236.60 316.11

225.33 301.06

214.60 286.73

DSWS1410WRE DSWS1610WRE

Side Tambour Storage Unit Under-desk Mobile Pedestals Desk High Pedestals D650mm

Qty1

Qty2-9

Qty10+

2 File Drawers RP64WDF 130.68 2 Personal Drawers/1 File RP65WDF 153.68 Drop-in Pen Tray SET-ADTRAY 3.99

124.45 146.36 3.81

118.53 139.39 3.61

For use next to 650mm return side of desk.

1 Personal/1 File Drawer 3 Personal Drawers 2 File Drawers 2 Personal Drawers/1 File Drop-in Pen Tray

RP62WMX RP63WMX RP64WMX RP65WMX SET-ADTRAY

Qty1

Qty2-9

Qty10+

W1000 x H1010mm W1000 x H2014mm

109.40 113.31 122.65 136.75 3.99

104.19 107.91 116.81 130.34 3.81

99.23 102.78 111.25 124.04 3.61

(front to back)

PP62M & PP63M are 540mm high. PP64M & PP65M are 650mm high.

Ordering... Simply choose the colour of the worksurface and leg frame required and add the ﬁnish code letters to the end of the product code listed above.

PS10T PS20T

Adjustable Lateral Mfc Shelf Filing Frame 22.64 6A105 46.73 6A135

Pull-out ﬁling frame 6A013

13.46

New Products for 2010/11!

Petal Table

Arc Table

Petal tables are a brand new edition to this exciting range, and are ideal within any educational environment. The modern 32mm frame and 18mm top make this is a truly unique solution. The edge is ﬁnished with Duraform, a high impact and resilient textured spray PU edge. The Petal table can seat two people comfortably in a learning environment, and up to three when in a meeting situation.

This Arc table system is a must-have solution for any modern school. This range offers two flexible table sizes which can be simply laid out into any configuration, thus providing an exciting environment. The premium 45mm frame comes with an 18mm top. The edge is finished with Duraform, a high impact and resilient textured spray PU edge.

For further details see page 57 of the KCS furniture directory

For further details see page 56 of the KCS furniture directory

New to the KCS Furniture range for 2010/11!

Apple and Bean

Candi Furniture Range The Candi and Ying/Yang range offer a unique seating arrangement that creates a modular system that can be re-arranged at any time to suit your mood. Available in round, one bite or 2 bite versions with each version available with a back.

Big Book Store 210.80

Designed to be used in a variety of formations, the apple and bean come in 2 heights; 310mm and 350mm. The apple and bean are both available in a range of contemporary coloured, easy to clean, vinyl. Ideal for both reading and relaxation spaces. Colours available are; Orange, Yellow, Blue and Lime

For further details see page 65 of the KCS furniture directory

For further details see page 137 of the KCS furniture directory

W1020 x D505 x H650mm

072 920 145

Lobe Furniture Range

Designed to be both modern, stylish and practical. The Lobe range comes in one, two, three or 5 seat versions with an additional 3 seat corner unit. Great fun for linking in both large or small areas or for using individually.

Browser Box

For further details see page 64 of the KCS furniture directory

For further details see page 137 of the KCS furniture directory

W1020 x D505 x H650mm

Flexible ICT Desk 072 920 146

188.60

W800 x D830mm (standard hopper) W700 x D700mm (small hopper)

072 800 064 072 800 102

199.00 199.00

For further details see page 84 of the KCS furniture directory

KCS Own Brand Education Tables Now Available in New Heights!

New for the 2010/11 KCS Furniture Directory. The KCS Own Brand range of education tables now conform to the new European heights.

For more information on the new legislation, please refer to pages 16-17 of the 2010/11 Furniture Directory or call our furniture team on 01622 605304 or speak to your sales executive for further information. The tables can be found in the 2010/11 Catalogue and can be identiﬁed by their Pink codes. For example RT 1206 GH page 52

Many 2010/11 Furniture Prices Held! To guarantee best value, KCS has held its prices on many products. Below is a selection of some of its best! With the ever increasing demands on budgets, KCS is helping you by holding some 2009 prices. These include... Dining Tables

Ofﬁce Chairs Adjustable seat, back height and rake. Twin lever. Seat H460-570mm

Easy to fold & simple to store, the 4ft & 5ft round tables can be used for many activities for pre-school, dining & banqueting.

Fixed Arms W590 x D580mm

Dia 1200mm

072 200 013

145.85

For further details see page 271 of KCS furniture directory

Children’s Tables 072 192 425 072 192 517 072 192 540

162.65

Classroom Chairs

A steel under frame provides a sturdy foundation. Green only. Ages 3–5 W1650 x D900 x H480–510mm Ages 5–7 W1650 x D900 x H520–550mm Ages 7–9 W1650 x D900 x H560–590mm

072 900 606

For further details see page 201 of KCS furniture directory

70.50 70.50 70.50

For further details see page 173 of KCS furniture directory

Available in red, yellow, blue & green. Titan size 5 & 6 also available in grey, burgundy & charcoal.

Classroom Storage W1326 x D475 x H1146mm

072 162 078

151.10

For further details see page 108 of KCS furniture directory

Titan 5 (SH430mm)

072 993 949

14.60

For further details see page 26 of KCS furniture directory

Everything including the Kitchen Sink! Cover all your catering equipment needs

A complete Kitchen and Dining solution for schools. DCSF Funding - Make the most of your grant by using our Best Value OJEU compliant contracts now in place. From cutlery to cookers, kitchen furniture to fridges and freezers, crockery to counters, we can cater for all requirements! For further details please see pages 994-995 of the 2010/11 KCS Main Catalogue. 28 20

To get the best value from your DCSF funding contact Elizabeth Eede on 01622 605420 or speak to your sales executive. email: liz.eede@kent.gov.uk We will be pleased to discuss your requirements and provide further details.

Books

KCS are pleased to announce that Waterstone’s will be the sole supplier to KCS for books and other educational materials.

The following rates of discount apply from RRP prices:

• Text, Library Books & Maps 20% • Education Software, CD’s/DVD’s/VHS 15% • Imported Books 5%

The KCS and ESPO framework contract is designed for use by any customer who has a requirement for Books, CDs, DVDs and VHS Videotapes, Maps and Educational software.

Any single order or stockpick over £1000 will receive a further 1% discount

All order processing and new Account set up must be with:

Waterstone’s offer FREE postage and packing for orders above £100

Waterstone’s, Gower Street Account Sales, 82 Gower Street, London WC1E 6EU

(before discount)

Telephone: 0207 467 1631 Fax: 0207 580 9456

Orders under £100 will be charged at £3.00 per parcel

email: orders@accountsales.waterstones.com email: enquiries@accountsales.waterstones.com When opening an account and on every purchase order, customers must quote the Contract Number (ESPO376) to ensure contract discount terms are given.

(maximum weight 15 kilograms per parcel)

5-10 working days is the average delivery time.

To see all books available please visit www.waterstones.com

For further details please see pages 734-735 of our 2010/11 KCS Main Catalogue or contact our curriculum team on 01622 605 429 or speak to your sales executive. 29

School

! t u o h S Village Nurseries New Pre-school Roz and Nigel Parry of Village Nurseries are delighted to have opened a new purpose built pre-school on the grounds of Red Hill Primary School, in Chislehurst, Kent. “We are able to offer a high quality education for children between the ages of 2 and 5 years that is both affordable and ﬂexible. The light and airy architect designed building offers a most child friendly and welcoming atmosphere. Sliding doors that open from the main play room allow children the opportunity to access a safe and secure garden on a daily basis. We are most grateful to Janine, our sales representative from KCS, for all her support, kindness and professionalism in planning and supplying our pre-school with the most high quality furniture and resources that have created such a magical and special place for children and parents”. 30

Headteacher Samples Education Gujurat Style! “I can’t begin to explain what an incredible experience my week long trip to India was. In partnership with the British Council, I was invited to spend a week at the H B Kapadia New High School in Ahmedabad, Gujurat. Fantastic hospitality aside, I was delighted to be able to spend most of my time with the truly inspirational students and teachers of the three branches of the school.

The children were an absolute delight and were incredibly keen to hear all about life in a school in the UK. We exchanged gifts, photographs and stories which they listened to with great interest. Equally, they told me all about life at their school. The Memnagar Branch where I spent the majority of my visit was home to 8500 students, 5000 in the morning session (7am-12.30) while 3500 arrived for the afternoon session (12.30-5pm). As you can imagine, change-over time was somewhat hectic!

Whilst on my visit I kept a ‘blog’ for the children at my school to share my experiences. This can be seen at http://mrhinindia.blogspot.com I also conducted a Q&A assembly for my own children live via web cam from India. This was a wonderful way to explore ways in which the two schools can work together.

Average class sizes were 45, with the largest being 55, all in a classroom considerably smaller than the average space at my own school.

Since returning to England, both schools have exchanged written pieces of work to display in each other’s schools. There is now also a shared blog that children from both schools use to share ideas and information. We are also hoping to do a few more live video link ups in the future.

Each room was a rectangular space with rows of desks and chairs, a chalk board at the front and not much else.

The headteacher from HBK is visiting our school in April and we will be reviewing the success of the exchange at that point.

Yet, never have I seen a group of students so committed to their studies and so keen to succeed. It was truly humbling.

Meanwhile, I can’t wait to get back out there!” Leigh Hovey - Headteacher Wrotham Road Primary School 31

Brookﬁeld Infants School Exciting News!

During the summer holidays, two of Brookﬁeld Infants School’s ‘spare’ rooms were re-furbished to provide a bigger staff room and a Community Room. The Community Room is ideal for parent meetings, toddler groups, support groups, crèches and could also be used for evening meetings and events. Pauline Woods (Headteacher) hopes it will provide a place for families to meet both formally and informally and extend their school further out to the community. “Everybody is delighted with the result. Staff and families feel valued and everyone agrees that it adds a modern, extra dimension to the school”. Richard Grifﬁths - Deputy Headteacher

New School Building for Upton Primary “The children, staff and parents of Upton Primary are absolutely delighted with our new building. ‘Fantastic’, ‘mind blowing’, ‘colourful’ and ‘really amazing’ are some of the adjectives that have been used. Every two classes in KS1 and KS2 share a learning pod and have interconnecting acoustic folding partitions which can be opened so both classes can work together. Outside the classrooms are learning zones with computers that small groups of pupils can use. The school started replacing the pupils’ furniture while still in the old school as we wanted to have everything ready for setting up in the new school. The colours of the furniture are also reflected on the walls of the classroom – blue for upper KS2; green for lower KS2 and yellow for KS1. My office was completely ‘kitted’ out by KCS. After discussions with Rob Cox, Area Rep, a drawing and dimensions of the room was given to him and he emailed us different ideas of how the room could be set up. After making my choice we realised that the size of the conference table had to be changed. That was not a problem. The furniture was made and competently fitted by Portsdown Office Ltd. I was very impressed with the way everything went. We recently had to refit our ICT Suite. After discussion with our ICT Co-ordinator, Rob was able to offer his vast experience to help choose the correct product for our needs. We would like to say thank you to Rob Cox and all those involved at KCS for helping to make our move a successful one by delivering all our furniture on time”. Omar Rampersad - Headteacher 33

Swalecliffe Community Primary School’s Olympic Garden “Swalecliffe Community Primary School, along with all the schools in the Canterbury Coastal Partnership, is taking a keen interest in the build up to the Olympic Games in 2012. One of the ideas we have come up with is to plant a small garden on an Olympic theme. The garden features the design of the five intertwined rings, symbolising harmony between peoples of the five continents. The rings are formed from box plants which will grow into circular hedges. Other plants will be added over the next three years, culminating in a floral Olympic flame in the summer of 2012. Six enthusiastic gardeners from Year 4 planted the box plants in Term 1 under the guidance of Diana Jones, a local garden designer who has helped to transform the school grounds over the last few years. The children (Megan Platts, Harry Elgar, Rosie Graves, Cameron McKenzie, Megan Dyer and Jamie Goldsack) will all be in Year 6 in 2012, their final year at Swalecliffe. The Olympic Garden is planted in an area of shrub beds at the front of the school where children, parents and staff will be able to watch it develop in the lead up to 2012. It is very much a case of ‘watch this space!” Richard Griffiths - Deputy Headteacher 34

Joy Lane’s Science Week

In January, pupils and staff at Joy Lane Primary School enjoyed another of their special themed weeks. This time, Science week. We were lucky enough to have ‘Ambassadors in Science’ from STEMNET - Dr Ajay Sharman and Dr Gary Robinson (Kent University Biosciences Dept) debated the pros and cons of bacteria. Mr Andrew Berry, Primary Science Adviser from ASK, held two wonderful workshops during the day where all children were fully absorbed with their investigations, which featured in his exciting assembly in the afternoon - so amusing. Chemical Magic with Dr Ellis Gill and Mr William Currie from St Lawrence College ‘wowed’ the children and staff alike with their chemical show. In addition, we had a superb fancy dress of inventions and scientists and Eagle Heights to entertain us with their feathered friends. 35

The 2010/11 KCS Customer Care Pledge As you will know, we take Customer Care very seriously indeed. We believe that we have to: • Understand your needs. • Meet and at times, surpass your needs in terms of product choice, quality, pricing and delivery. • Be able to demonstrate the value we add. To ensure that you can continue to see and feel the difference in our Customer Care compared to our competitors, we have revamped our KCS Customer Care Pledge.

We pledge... • Telephones are answered within 3 rings. • Telephones are answered not by a machine but by our friendly, well trained sales staff. • No telephone or fax queues. • No quibble stock returns, up to 30 days after purchase. • Your own KCS sales rep to advise you on all purchase decisions in the comfort of your school. • Enquiries are resolved speedily: – Telephone: either during the call or within 24 hours. – Fax/Email: within 24 hours. – Post: within 5 working days. • We will provide ongoing training for all our staff to ensure that they are polite, respectful, knowledgeable and able to help. • We have informed all of our suppliers of our pledge and have received their support to ensure success. • We will deliver all stock orders over £30 ex VAT placed with us by 12:00 noon, on the following day (an industry leading 98.4% success rate 2009/10). • We will involve customers in new product selection through focus and testing groups. • We will expand our KCS Own Brand range to ensure that we can guarantee you ‘a quality product at a competitive price from a supplier that you can trust!’

KCS... putting you ﬁrst! KCS – A division of Commercial Services

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