Informer Issue 19 Spring 2012
KCS Customer Care Survey
New KCS Own Brand
Phonics
New Contracts
School Shout
And Much More...
2 In This Edition
Dear Customer,
KCS Own Brand
New Name! New Look!
Welcome to the Summer 2012 Edition of the KCS Informer. Due to time constraints we did not publish a Spring edition and therefore this edition is packed with a mixture of interesting articles, new product features and sales promotions. The feedback from our KCS Schools Customer Care Survey is published between pages 5 and 11. This is the 7th year of our survey and we are really pleased with the feedback provided by our customers. As always we publish the full results in the KCS Informer, for you to read and hopefully our 12/13 Action List will keep you informed of our intentions during this year. The other central article concerns our KCS Own Brand range. We have taken the decision to refresh the branding of our range and you will notice in the article between pages 20 to 23, that we have a new name: “YOU”. KCS Own Brand
Becomes
YOU Own Brand
See pages 8 - 34 of the KCS Main Catalogue
All existing products will remain the same on the inside, but outwardly they will now be branded
.
We hope that from all the pre-publicity material that this change is not really new for you, but if we have missed you, then apologies. Once again, thank you for your continued support and if you have further ideas or suggestions in relation to KCS, please do not hesitate to contact me.
Exercise Books - Catalogue Error (p39) 9x7”(229x178mm), 48 page, light green, Bx50, 01 240 110 - reads “8mm, alternate plain” should read “plain half page top /13mm ruled half page bottom”.
Best regards, Steven Munday KCS General Manager T: 01622 605485 E: steven.munday@kent.gov.uk
05
20
18
32
Highlighters - Catalogue Error (p733) Stabilo Highlighters, Bx10, 03 396 881, 03 396 928, 03 396 939, 03 396 940, 03 396 945 - should be “£4.59” not “£3.70”.
This edition contains articles on: NEW KCS Catalogues 2012/13
3
NEW
Competitions
4
KCS Conversion Service
KCS Schools Customer Care Survey Phonics Furniture Case Study
Own Brand
20-23 24
5-11
KCS Webshop
27-29
12-13
MFD Contract
30
Value Range
31
15
NEW Software Contract
16-17
School Shout!
NEW Value Exercise Books
18-19
KCS Customer Care Pledge
Catalogue Amendments
32-35 36
Your DPN or Account Number
? ? ? ? ? ? Please quote this on every order to ensure that it is processed speedily every time!
NEW 2012/13 KCS Catalogues 3
Introducing our exciting new 12/13 catalogues! Refreshed, vibrant new page layout! Full Range
Top Sellers
Great Offers
KCS Main Catalogue 2012/13
KCS Essentials Catalogue 2012/13
KCS Cleaning Catalogue 2012/13
For all your educational needs
Our top sellers
Calling all Premises Manages!
• New category order
Introduced last year for customers and prospects who only need details of our most popular ranges.
KCS will be introducing a new Cleaning Catalogue.
• Clearer page layout • Introduction pages covering: - KCS Conversion Service -
Own Brand
- MFD Contract - School spend basket comparisons
• Lightweight • Only 145 pages • Best sellers only
This catalogue will contain our most popular cleaning ranges, including our own range of own branded products. Also included are products exclusive to this catalogue that do not appear in our main catalogue, plus offers and deals, specifically negotiated with you the Premises Manager in mind. This new catalogue will arrive by post in May, so keep an eye out.
N.B. All catalogues valid between 01/04/12 until 31/03/13.
4 Competitions
KCS Schools Customer Care Survey Autumn 2011 The KCS Schools Customer Care Survey is an established annual event, where we ask our customers how they rate us against a set of various criteria
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Thank you for completing this survey and for your continued custom.
Email: ksales@kent.gov.uk Free Fax: 0800 243 732 Post: Steven Munday, KCS, PO Box 196 West Malling, Kent, ME19 6PX
For your chance to win a ?????????? for your school, please return your completed survey to Steven Munday by the 21st October 2011.
469 015 126 RRP £125.25
go to: For an electronic version of this survey please or contact www.kcswebshop.co.uk and follow the link our Customer Care Team on 0845 270 8811.
The Survey is immensely important for us as it gives KCS the opportunity to find out what our customers require from us and how we perform against your expectations. Can we take this opportunity to thank all those of you who submitted a response and we hope that the lucky winners of the “Dymo labelling machines” put them to good use.
Lucky Winners of the Dymo Labeling Machines:
We hope that you will respond later this year and make 2012 a new record year for response levels.
Eastchurch C of E Primary - Sheerness
Mossford Green Primary - Ilford
The John Moore Primary School - Tewkesbury
Northfleet Technology College - Gravesend
Blackheath High School - Blackheath
St Pauls C of E Primary - Dorking
Haute Vallee School - St Helier
Chalkwell Hall Infant School - Leigh on Sea
St Columbas Boys - Bexleyheath
Sacred Heart Catholic Primary - Hastings
Your chance to win a LYRA art set for your school! How can you win one of these great and versatile art sets which no school should be without. All we need is your e-mail address. KCS now sends e-shots directly to your pc, but for us to focus our e-shots, we also need to know what job you do (job title will be fine). So, for a chance to win one of these fantastic prizes, just e-mail karen.webber@kent.gov.uk. We will annouce the winners in our next edition of KCS Informer due out in September 2012.
us Send ail m your e !!! today
Schools Customer Care Survey 5
What you think about KCS...
99% 97% 97% of next day deliveries were successful!
Last autumn we asked for your thoughts about KCS. The great news is that we had a record response and even better than that, was the positive way you rated the KCS experience.
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Thank you for completing this survey and for your continued custom.
Email: ksales@kent.gov.uk Free Fax: 0800 243 732 Post: Steven Munday, KCS, PO Box 196 West Malling, Kent, ME19 6PX
For your chance to win a ?????????? for your school, please return your completed survey to Steven Munday by the 21st October 2011.
Take a look at all the results
go to: For an electronic version of this survey please or contact www.kcswebshop.co.uk and follow the link our Customer Care Team on 0845 270 8811.
6 Schools Customer Care Survey - 2010/11 KCS Catalogue
97% of you agreed it was easy to place an order!
97% 1.5% 1.5% Easy
On the fence
Nightmare
Q. Ease of placing your order?
2010/11 KCS Catalogue In respect of your most recent ordering experience, please tell us how satisfied you are with the following aspects. Q. Layout of catalogue? A. 57% - Very satisfied 37% - Fairly satisfied 5% - Neither satisfied nor dissatisfied 0.5% - Fairly dissatisfied 0.5% - Very dissatisfied Q. Ease of use of the catalogue? A. 57% - Very satisfied 37% - Fairly satisfied 5% - Neither satisfied nor dissatisfied 0.5% - Fairly dissatisfied 0.5% - Very dissatisfied
Q. Product choice within the catalogue? A. 50% - Very satisfied 45% - Fairly satisfied 3% - Neither satisfied nor dissatisfied 1% - Fairly dissatisfied 1% - Very dissatisfied Q. Product pricing in respect of competition? A. 48% - Very satisfied 45% - Fairly satisfied 5% - Neither satisfied nor dissatisfied 1% - Fairly dissatisfied 1% - Very dissatisfied
KCS Action List for 2012/13 1 Expand the KCS Own Brand section at the front of the catalogue – More Choice, Better Value! 2 Simplify the KCS Main Catalogue index e.g. Curriculum, to allow speedier product location. 3 Add over 300 new products to increase your choice. 4 Reduce or hold 1000’s of prices in the KCS Main Catalogue to provide greater value. 5 Introduce our new KCS Contracts & Services Directory to provide further reasons for using KCS.
Schools Customer Care Survey - Sales Office Contact 7
91% were completely satisfied with our sales office!
55%
36%
8%
0.5%
0.5%
Strongly Agree
Agree
On the fence
Disagree
Strongly Disagree
Q. I felt completely satisfied with the experience?
Sales Office Contact In respect of your most recent experience, please tell us how much you agree/disagree with the following descriptions about the member of staff with whom you had your main discussion. Q. The telephone was answered speedily and politely? A. 57% - Strongly Agree 37% - Agree 6% - Neither Agree nor Disagree 0% - Disagree 0% - Strongly Disagree Q. They gave me their full attention throughout? A. 62% - Strongly Agree 34% - Agree 4% - Neither Agree nor Disagree 0% - Disagree 0% - Strongly Disagree
Q. They had a good knowledge of the products? A. 50% - Strongly Agree 39% - Agree 11% - Neither Agree nor Disagree 0% - Disagree 0% - Strongly Disagree Q. They explained everything clearly? A. 53% - Strongly Agree 38% - Agree 9% - Neither Agree nor Disagree 0% - Disagree 0% - Strongly Disagree
KCS Action List for 2012/13 1 Ensure that our dedicated fax lines are always free for your orders. 2 Continue to answer our telephones within 3 rings. 3 Continue to ensure that our telephones are answered by our well trained and friendly staff as opposed to machines! 4 Further promote www.kcswebshop.co.uk which is SIMS/FMS compatible providing you with time and efficiency savings. 5 Continue to run product training programs to ensure that our staff are as knowledgeable as possible. 6 Provide a call out service aimed at maximising first time deliveries.
8 Schools Customer Care Survey - KCS Customer Care Pledge
98% said our professionalism is important to them!
34% 64% 2% 0% Critical
Important
On the fence
Unimportant
0% Very Unimportant
Q. Professionalism of the KCS sales office?
The KCS Customer Care Pledge KCS is very proud of its ‘Customer Care Pledge’. How would you rate it in your decision to use KCS as a supplier? Q. Free next day delivery service? A. 53% - Critical 42% - Important 4% - Neither Important nor Unimportant 0.5% - Unimportant 0.5% - Very Unimportant Q. Free KCS order conversion service? A. 16% - Critical 40% - Important 41% - Neither Important nor Unimportant 1.5% - Unimportant 1.5% - Very Unimportant Q. No telephone queues? A. 37% - Critical 56% - Important 6% - Neither Important nor Unimportant 0.5% - Unimportant 0.5% - Very Unimportant
Q. No quibble 30 day stock returns? A. 49% - Critical 47% - Important 3% - Neither Important nor Unimportant 0% - Unimportant 1% - Very Unimportant Q. 24 hour response to telephone and e-mail queries? A. 37% - Critical 58% - Important 4.5% - Neither Important nor Unimportant 0% - Unimportant 0.5% - Very Unimportant Q. KCS ‘Own Brand’ range? A. 20% - Critical 52% - Important 25% - Neither Important nor Unimportant 2% - Unimportant 1% - Very Unimportant Q. 5 day response to written queries? A. 17% - Critical 61% - Important 20% - Neither Important nor Unimportant 1% - Unimportant 1% - Very Unimportant
KCS Action List for 2012/13 1 Continue to deliver against the KCS Customer Care Pledge (see back page). 2 Continue to refine the KCS Customer Care Pledge with the aim of enhancing your experience of dealing with KCS. 3 Add to and further develop our external KCS sales team to ensure that you feel the benefits of linking with your ‘local’ KCS sales executive. 4 Build on the excellent progress made by our Discrepancies Team to ensure that if things do go wrong, the matter is dealt with speedily.
Schools Customer Care Survey - Deliveries 9
96% said our free next day delivery was great!
76%
20%
3.5%
0.5%
0%
Excellent
Good
Average
Below Average
Poor
Q. How would you rate your deliveries in terms of next day success?
Deliveries, Discrepancies & Returns We have been working hard this year to ensure that our in-house and out-sourced deliveries are all conducted to the same high standard.
How would you rate the KCS discrepancies and returns process in terms of: Q. Speed of resolution?
How would you rate your deliveries in terms of: Q. Labelling? A. 50% - Excellent 41% - Good 6% - Average 3% - Below Average 0% - Poor Q. Packaging? A. 46% - Excellent 48% - Good 6% - Average 0% - Below Average 0% - Poor
A. 45% - Excellent 46% - Good 8% - Average 0.5% - Below Average 0.5% - Poor Q. Accuracy of resolution? A. 47% - Excellent 44% - Good 8% - Average 1% - Below Average 0% - Poor
KCS Action List for 2012/13 1 Continue to deliver our market leading FREE Next Day Delivery Service for all stock items at a service level of 97%+. 2 Work with our customers to try to spread orders throughout the day to avoid the highly popular 11:00 - 12:00 slot, where “late” orders can miss the Free Next Day Delivery cut off. 3 Ensure that all “FAO” instructions are transcribed from customer orders, resulting in them appearing on our labelling 100% of the time.
10 Schools Customer Care Survey - KCS Own Brand
94% thought KCS Own Brand was good value!
94% 5.5% 0.5% Good
Average
Poor
Q. How would you rate KCS Own Brand in terms of price?
2010/11 KCS Own Brand With over 300 products, the KCS Own Brand range is aimed at creating a value brand, offering you good quality products at a competitive price from a supplier you can trust. Q. Have you ever purchased a KCS Own Brand product? A. 97% 3%
- Yes - No
If yes, how would you rate the KCS Own Brand products in terms of: Q. Quality? A. 21% - Excellent 55% - Good 19% - Average 4% - Below Average 1% - Poor
Q. Range? A. 21% - Excellent 60% - Good 17.5% - Average 1% - Below Average 0.5% - Poor Q. Lifecycle? A. 14% 52% 26% 6% 2%
- Excellent - Good - Average - Below Average - Poor
KCS Action List for 2012/13 1 Enlarge the KCS Own Brand range with new best value education products. 2 Enlarge our KCS Own Brand Cleaning Chemicals and Paper Hygiene range, aimed at offering our customers a Best Value alternative. 3 Continue to publicise the benefits to our customers of switching to KCS Own Brand. 4 From May 2012, provide a KCS Conversion Service to aid you in switching your orders to KCS - Ask your sales executive for details and how you can benefit or call our Customer Care Team on 0845 270 8811.
Schools Customer Care Survey - Your feelings about us 11
97% of you would recommend us!
97% 2.5% 0.5% Agree
On the fence
Disagree
Q. I would recommend KCS to other schools/colleges?
Your Feelings About Us To what extent do you agree/disagree with the following statements:
KCS Action List for 2012/13
Q. KCS is an organisation I trust?
1 Add over 300 new products to our 2012/13 KCS Main Catalogue.
A. 65% - 32% - 2.5% - 0.5% - 0% -
Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree
Q. KCS has improved as a supplier over the last year? A. 31% 35% 34% 0% 0%
- - - - -
Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree
2 Reduce or hold 1000’s of prices to provide you with best value. 3 Further invest in KCS in terms of people, IT and training. 4 Continue to run an annual Schools Customer Care Survey to ensure that we understand your views. The 2012 KCS Schools Customer Care Survey will take place between November and December 2012.
Thank you for taking the time to complete the survey. Your assistance is much appreciated and it really does help us improve our service package.
12 Phonics
P
H
O
N
I
C
S
In April 2011, the Government announced matched funding of up to £3,000 on a selected range of synthetic phonics products and training, as contained in a catalogue entitled “The Importance of Phonics”. This funding is available until 31st March 2013, to all state funded schools (including academies and free schools) in England with Key Stage 1 pupils.
52%* Discount on Systematic Synthetic Phonics Products How to claim your Phonics Matched Funding Follow these simple instructions: • Account set-up: Hassle free ordering with KCS by using your existing account number or by using the link below to use our fast track account set up. Return your completed KCS Account Form by email to phonics@kcswebshop.co.uk. • Choice: You choose which items from the catalogue best meet your requirements, making
as many individual purchases as you wish, but you will only receive matched funding up to a maximum amount of £3,000 based upon a total spend of £6,000 which is available until March 2013 – for example:
- Simple and worry free.
your allocation then this will be invoiced at the full catalogue price. • Order placement: You can place your order via: Phone 0845 270 8811 Fax 0800 243 732 Email phonics@kcswebshop.co.uk • Delivery: If you have ordered “P” code products before Noon, then you will enjoy free next day delivery direct to your school. “T” codes will take between 10-14 days. • Invoicing: You will only be invoiced for 48% of the value of the “T” and “P” products you have ordered from the catalogue. Training is dealt with differently – please see the details opposite. • Queries: Phone 0845 270 8811
• Remember: you can make multiple orders until March 2013, and you do not need to spend your full allocation. If you decide to spend more than
N.B. As this is a match-funded initiative, no refunds or returns are available – so please order with care! (VAT will be charged where applicable.)
- School selects products from the catalogue to a value of £6,000. - School places the orders with KCS. - KCS invoices only 48% – School only pays £2,940 – Leaving it an additional £120 (including matched funds) to spend on Phonics! - KCS recovers 50% of the catalogue value directly from the DfE.
Phonics 13
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Telephone:
Please retu
rn this form
Eastern Shire Purchasing s Organisation by fax: 0116 294 4390 by Email: phonics@espo .org
to us?
Save up to £3,000 on a selected range of synthetic phonics products, it’s easy... ...as easy as...
Position:
to your usua
West Mer cia Supplies
l Pro5 orga
nisation:
Email:
Hertfordshire Supplies by fax: 0170 7 292337 by Email: phonics@herts cc.gov.uk
by fax: 0800 028 2927 by Email: phonics@west merciasup
plies.co.uk
Kent Coun ty Supplies by fax: 0800 243 732 by Email: phonics@kcsw ebshop.co
Yorkshire Purchasing Organisation by fax: 0192 4 834 926 by Email: phonics@ypo.c o.uk
50% Money back on the cost of Phonics training How to claim your Phonics Training Matched Funding You can reclaim 50% of the cost of any Phonics course, plus VAT where applicable. Details can be found at the back of the Phonics catalogue (pages 102 onwards). KCS wants to make the process of claiming back this money as simple as possible.
.uk
How to claim the money back Once you have completed the training course, details are sent to KCS to enable you to reclaim 50% of the cost of the course, plus VAT where applicable. You must provide a copy of the invoice together with a completed copy of the “MatchFunding Claim and Feedback Form”, to obtain your matched funding. The form can be found on the inside back cover of the Phonics catalogue or from the KCS Webshop. Once we have received your invoice and form, these are submitted to the DfE. Receiving the credit from the DfE may take at least three months. We will then credit this amount to your KCS account.
Returning the forms To make returning the relevant documents as easy as possible, KCS has set up a dedicated email address, a PO Box address and a free fax number for your convenience. • Email:
phonics-training@kcswebshop.co.uk • Post:
C/O KCS – Phonics Training PO Box 196, West Malling ME6 6PX • Fax:
Freefax 0800 243 732
14
Children’s Beads
Porcelain Markers
Dont miss out! 69 pages & 100’s of ideas in the 2012/13 KCS Catalogue. Turn to page 463 in the main catalogue and view our amazing Art & Craft range.
Coloured Paper & Card
Classroom Paint
Paper Mache
Jewellery Beads
www.cc-craft.co.uk
Furniture Case Study - Community Playthings 15
Flexible Furniture for Tidemill Academy When Tidemill Primary School moved to a new building and became an academy, they took a completely new look at their nursery and reception classrooms. We worked together with them to create natural paths and boundaries between the activity areas using Community Playthings Roomscapes furniture. These boundaries help children feel secure and engage deeply in all the activities on offer. Here is what Carl at Tidemill Academy said about the project: “After visiting settings and seeing Community Playthings furniture in action, I knew it was the quality solution we wanted. Sitting down with a planning adviser in their display room proved invaluable. Working with their visual designs as well as playing around with the furniture really brought the vision of the rooms together. The children love the furniture which has created a calm and safe environment that they are able to explore and use independently. The Roomscapes furniture has proved extremely useful as we are continually changing our environment to meet our children’s needs.” Carl Vernalls EYFS Phase leader and Nursery teacher
For more details about Community Playthings and how you can benefit from the “Focused approach” please contact Michelle Loader on 01622 605 438 or email michelle.loader@kent.gov.uk
16 NEW Software Contract
LOT 1 - Microsoft速 KCS is proud to be part of a national framework contract that covers the supply of Software Products and Associated Services. The national framework agreement has been established through a collaborative procurement exercise undertaken by the public sector buying consortia of Pro5.
The framework is split into 4 LOTs:
Predominantly relates to products licensed and distributed by Microsoft速
LOT 2 - Security
Bytes Software Services Ltd Contact: Nanette Wells Tel: 0208 786 1637 Email: nanette.wells@bytes.co.uk
Supply of security software, services and where appropriate, associated appliances which includes, but is not limited to: software / hardware protection, data encryption, monitoring and intrusion protection and reporting, firewall and email filtering and vulnerability scanning.
Insight Direct (UK) Ltd Contact: Roger Talbot Tel: 0844 692 5301 Email: roger.talbot@uk.insight.com
Bytes Software Services Ltd Contact: Nanette Wells Tel: 0208 786 1637 Email: nanette.wells@bytes.co.uk
Softcat Ltd Tel: 01628 403 497 Email: psitq@softcat.com
Phoenix Software Ltd Contact: Michelle Costello Tel: 0845 265 1301 Email: michelle-costello@phoenixs.co.uk
Software Box Ltd Contact: Jamie Davies Tel: 07734 559112 Email: jamie_davies@softbox.co.uk Phoenix Software Ltd Contact: Michelle Costello Tel: 0845 265 1301 Email: michelle-costello@phoenixs.co.uk Civica Services Ltd Contact: Emma Corder Tel: 0207 760 2858 Email: emma.corder@civica.co.uk
Software Box Ltd Contact: Jamie Davies Tel: 07734 559112 Email: jamie_davies@softbox.co.uk Softcat Ltd Tel: 01628 403 497 Email: psitq@softcat.com Insight Direct (UK) Ltd Contact: Roger Talbot Tel: 0844 692 5301 Email: roger.talbot@uk.insight.com Caretower Ltd Contact: Bruce Strickland Tel: 0208 372 9263 Email: pro5@caretower.com
NEW Software Contract 17
LOT 3 - Commercial off-the-shelf Software that is a standard product and not developed by a supplier for a particular application. Phoenix Software Ltd Contact: Michelle Costello Tel: 0845 265 1301 Email: michelle-costello@phoenixs.co.uk Softcat Ltd Tel: 01628 403 497 Email: psitq@softcat.com Software Box Ltd Contact: Jamie Davies Tel: 07734 559112 Email: jamie_davies@softbox.co.uk Insight Direct (UK) Ltd Contact: Roger Talbot Tel: 0844 692 5301 Email: roger.talbot@uk.insight.com Bytes Software Services Ltd Contact: Nanette Wells Tel: 0208 786 1637 Email: nanette.wells@bytes.co.uk SCC Contact: Mandeep Singh Tel: 0845 351 1165 ext: 4004 Email: mandeep.singh@scc.com
LOT 4 - Educational Educational software to support the educational curriculum (products for National Curriculum Key Stage 1, 2, 3, 4 and software for special needs). Software Box Ltd Contact: Jamie Davies Tel: 07734 559112 Email: jamie_davies@softbox.co.uk Viglen Contact: Cheryl Lapham Tel: 01727 201 890 Email: softwarelicensing@viglen.co.uk
Considering becoming an Academy or already made the switch? Academies can fully access this framework. Access was granted in the OJEU notice as part of this EU compliant process. Pricing, Enquiries and Orders All featured suppliers may be contacted directly for pricing and other queries, however we recommend you contact us first. Suppliers will have been chosen, amongst other criteria, for their competitive pricing and ability to supply a range of software where required. Orders should be placed directly with your preferred supplier quoting ‘Y10178’
Phoenix Software Ltd Contact: Michelle Costello Tel: 0845 265 1301 Email: michelle-costello@phoenixs.co.uk Academia Ltd Contact: Seb Ellson Tel: 08456 120 118 Email: seb.ellson@academia.co.uk 2Simple Software Contact: Novah Francis Tel: 0208 203 1781 Email: novah@2simple.com Whizz Education Contact: Ellie Abdi Tel: 0203 328 6570 Email: ellie.abdi@whizzeducation.com
For a copy of the Software Contract User Guide or for advice on how to access the contract, contact David Perfett on 01622 605 325 or david.perfett@kent.gov.uk
18 NEW Value Range of Exercise Books
Value for money! See how KCS can help... The KCS Exercise Book range has been expanded for 2012/13 to give you further choice and more ways to achieve best value purchasing. For 2012/13 KCS has introduced a value range of A4, 60 page exercise books in selected colours to compliment our standard range. These books are produced using 60gsm paper rather than the traditional 75gsm paper, offering market leading value for money, priced 19% below our standard range A4, 64 page book. You can download an Exercise Book order form showing our full range from www.kcswebshop.co.uk
NEW
Once you have made the choice to use KCS with all the benefits that brings, then you need to decide which range is right for your school. To assist you in this decision please use the checklist below:
KCS Standard Range
KCS Value Range
Cover
225gsm Manilla
225gsm Manilla
Text
75gsm Scholastic Paper
60gsm Scholastic Paper
European, from a sustainable source
European, from a sustainable source
A4 - 32, 48, 64, 80 and 96 page 9x7" - 48, 64, 80 and 96 page 8x61/2" - 36 and 48 page
A4 - 60 page
Across all Key Stages/Nursery/FE/HE
Across all Key Stages/Nursery/FE/HE
Fully stocked in our warehouse
Fully stocked in our warehouse
Manufactured
Range
Recommended Ages In-Stock?
NEW Value Range of Exercise Books 19
Value Range, A4 (297 x 210mm), Manilla Cover, 60gsm Scholastic Paper
NEW
60 Page Bx50 Ruled 8mm + Margin Ruled 8mm + Margin Ruled 8mm + Margin Ruled 8mm + Margin Ruled 8mm + Margin
01 302 001 01 302 002 01 302 003 01 302 004 01 302 005
Red Yellow Light Blue Light Green Purple
£11.99 £11.99 £11.99 £11.99 £11.99
Plain, no ruling
01 302 006
Red
£11.99
Squared 5mm
01 302 007
Orange
£11.99
Squared 10mm
01 302 008
Yellow
£11.99
Value Range
From only 24p (Per 60 page book)
KCS Value Range - Line detail & colours options
Ruled 8mm
Red
Orange
Plain
Yellow
Squared 5mm
Light Green
Light Blue
Squared 10mm
Purple
For a sample book please contact your Account Manager or the KCS Customer Care Team on 0845 270 8811
20 YOU Own Brand from KCS
KCS Own Brand is changing... NEW 2012
SINCE
2006
From This
To This
Same Quality, Greater Range, New Look! Introduced in April 2006, the KCS Own Brand range was aimed at providing a quality product at the right price from a supplier that you could trust.
In our 2011 Schools Customer Care Survey 97.2% of the respondents had purchased a KCS Own Brand product and 93.1% stated that they rated these products as either “Excellent” or “Good”.
From those original 6 products the range has grown and now contains 200 products with 500 variations and encompasses Stationery, Art, Paper, Cleaning, Paper Hygiene and Curriculum products.
The range for 2012/13 has some new products and some additional variations, but over the next couple of months you will see that the packaging and branding has been completely refreshed!
YOU Own Brand from KCS 21
...from KCS to
Read on to see the great savings on offer if you switch to
22 YOU Own Brand from KCS
can count on KCS for savings! v Competitor Own Brands Our Own Brand Range, represents an even greater opportunity for savings with an extended range, exceptional quality and great value. , gives you the opportunity to make real savings on those most commonly purchased items, without compromising on quality. By switching to , you will save money against both branded products and against other own brand ranges. If you would like to enjoy the savings, but are concerned about the time it takes to “switch” your order, the KCS Conversion Service can help. The conversion will show the savings you can make on your orders. If you would like further details about or the KCS Conversion Service then please contact your KCS Sales Executive or our Customer Care Team on 0845 270 8811.
Own Brand Products
YOU
Competitor 1
Competitor 2
Ballpoint Pen Bx50
£1.75
v
£1.30
£2.79
£10.49
v
£11.25
£14.99
Fineliner Bx10
£1.75
v
£1.46
£2.99
Gluestick 40g
£0.39
v
£0.36
£0.75
Handwriting Pen Pk12
£1.55
v
£1.50
£2.34
HB Pencil Bx12
£0.40
v
£0.40
£0.99
Multipunched Pockets A4 Pk100
£1.19
v
£1.30
£1.69
Multipurpose Labels Bx100 sheets
£2.95
v
£2.95
£9.49
Paper Clips Assorted Colours Tub500
£1.49
v
£1.55
£2.59
Ready Mix Paint Pk20
£13.50
v
£15.20
£16.49
Refill A4 Pad Pk5
£2.99
v
£3.08
£3.99
£37.95
v
£37.95
£43.99
£76.40
v
£78.30
£103.09
Black Drywipe Markers Bx50
Colouring Pens - Broad Pk288
Total Cost Comparison on 2012 catalogue prices
Basket
£76.40
Competitor 1
£78.30 KCS would save you 2.5% on the basket from competitor 1
Competitor 2
£103.09 KCS would save you 35% on the basket from competitor 2
YOU Own Brand from KCS 23
Can you afford to miss over 50% savings? v Branded Products Branded Products
YOU Own Brand Products
YOU
Saving
Pritt Glue Stick, 43g
£0.89
v
YOU Glue Stick, 40g
£0.39
£0.50
Blu-Tack, 120g
£0.59
v
YOU Sticky Tack, 140g
£0.45
£0.14
Bic Cristal Pen Pk50
£6.49
v
YOU Ballpoint Pen Pk50
£1.75
£4.74
Tippex Bx10
£8.75
v
YOU Correction Fluid Bx10
£2.00
£6.75
Berol Colour Broad Wlt12
£2.15
v
YOU Broad Wlt12
£1.75
£0.40
Berol Handwriting Pen Pk200
£42.95
v
YOU Handwriting Pen Pk200
£26.99
£15.96
Avery Labels Pk100
£15.75
v
YOU Multipurpose Labels Pk100
£2.95
£12.80
Post-it notes 75 x 125MM Pk12
£11.50
v
YOU Sticky Notes 75 x 125mm Pk12
£2.45
£9.05
Stabilo Highlighters Pk48
£20.99
v
YOU Highlighters Pk48
£10.99
£10.00
Sellotape Original Pk6
£4.99
v
YOU Easy Tear Tape Pk6
£1.99
£3.00
Staedtler Norris HB Pencil Pk12
£0.99
v
YOU HB Graphite Pencil Pk12
£0.40
£0.59
Edding 360 Drywipe Marker Pk4
£2.29
v
YOU Drywipe Marker Pk4
£1.10
£1.19
Pioneer Copier Paper Bx5 Reams
£15.00
v
YOU Ultrawhite Copier Paper Bx5 Reams
£12.45
£2.55
Flash Lemon All Purpose Cleaner 5Ltr
£9.99
v
YOU Lemon Hard Surface Cleaner 5Ltr
£3.09
£6.90
Stabilo 88 Fineliner Pen Bx10
£2.90
v
YOU Fineliner Pen Bx10
£1.75
£1.15
Edding 380 Flipchart Marker Bx4
£3.10
v
YOU Flipchart Marker Bx4
£1.59
£1.51
Total Savings
£77.23
Comparison on 2012 catalogue prices
TOTAL
TOTAL
£72.09
£149.32
V
Check out pages 8-34 of the KCS Main Catalogue for the full range
24 KCS Conversion Service
KCS Conversion Service New prospective customers can now switch to using KCS, without their own team having to spend time looking up new product codes to produce a purchase order. Our new KCS Conversion Service is absolutely FREE and provides:
Switch to KCS today and enjoy:
• Matching KCS codes to that of your current supplier. • Potential alternative products where there is no exact match. • A price calculator showing the saving that you will make in addition to enjoying the normal benefits of the KCS Customer Care Pledge.
- No quibble 30 day stock returns - Market Leading Customer Care - Best Value - Free Next Day Delivery*
How does it work?
Step 1
Step 2
Step 3
You provide us with a copy of an order that you are either about to place or have just placed for regular purchases, including the supplier codes.
We use our unique conversion system to turn your order into a potential KCS one.
Your choice. Do you change to using KCS, or do you stay where you are?
This will be returned to you by e-mail with full details of the savings possible. The system will automatically take into account the different pack sizes and where there is not a direct comparative product, an alternative will be offered.
You will now have an order that can be accepted by KCS, the hard work has been done.
Please make sure you provide us with your school details including an email address and mark the order clearly “KCS Conversion Service”.
Send the information by Fax: 0800 243 732
E-mail: ksales@kent.gov.uk
So why not let KCS do the work for you?
Post: KCS Conversion Service, PO Box 196, West Malling, Kent ME19 6PX
This service will be available from May 2012, so why not see what you can gain by switching to KCS this year. *For all stock orders over £30 received by 12:00.
25
26
03 999 990 03 999 980
FREE Drywipe Pens!
KCS Webshop 27
Easy Peasy Lemon Squeezy! Last year we launched our new webshop www.kcswebshop.co.uk. It has proved hugely popular and many customers are already using it. If you are a Capita SIMS/FMS user you get a fully compatible webshop so you only have to key in your orders once! www.kcswebshop.co.uk is user friendly and makes ordering from KCS even easier. If you have not opened your web account yet then join the thousands of others who are enjoying the experience of shopping on line by e-mailing webaccount@kcswebshop.co.uk and open your account today. If you are still not convinced, then these benefits may just change your mind: • Open 24/7 • O nly “Free” fully FMS compatible webshop in the UK • Live information • View previous orders • Quotes (your “Favourites”) • Fantastic “Search” function • Online COSHH sheets and other information
Sign up today and see just how easy it is to shop online with KCS For more information call our Customer Care Team on 0845 270 8811 or visit www.kcswebshop.co.uk
28 KCS Webshop
Get ya fresh data here! Use our FMS Web Service!
Traditionally, refreshing SIMS/FMS systems with updated catalogue data is done annually by loading a SIMS file (downloaded or supplied on disc) into the program. KCS can now offer a modern alternative to all SIMS/FMS users: the integration of KCS Webshop accounts with SIMS/FMS systems, creating a 21st century e-procurement solution! By directly linking your KCS Webshop account to the SIMS/FMS system, you take advantage of these significant improvements:
•A lways up-to-date Data: You’ll never need to update your data again! Once the link has been set up, all ordering is done on our webshop www.kcswebshop.co.uk, where the latest prices, products and promotions will always appear. •G reater Efficiency: Tired of entering orders twice: once into the webshop & once into SIMS? An FMS linked account eliminates this double entry: once on the webshop, orders can be directly imported into FMS for immediate authorisation! • Immediate Order Submission: When an order is posted or faxed to us, it still requires entering into our system by a member of our sales team. When an order is sent via the webshop, it enters our system immediately!
Curious about the steps required to link your webshop account with SIMS/FMS? Our set-up guide can be downloaded from the “Management Systems” page on the KCS Webshop - but please remember, you will not be able to actually link your system until you have received certain details from us. The first step to creating the link is to download and complete the FMS Web Account form, found on the New Customer web page. Still want to use the SIMS disk for your data? No problem. Although KCS are no longer producing physical disks, the SIMS disk data can still be downloaded from the webshop and imported into your SIMS system in the same way as in previous years. For a full guide to this process, including a video tutorial, head to the Management Systems page on the KCS Webshop and click on SIMS button.
KCS Webshop 29
You can still update your SIMS FMS from our webshop
KCS step by step video guide for updating your SIMS FMS with KCS 2012/13 data, can be found on our webshop www.kcswebshop.co.uk.
KCS no longer produce or send SIMS disks containing catalogue data to our customers. We now offer a 21st century alternative for your SIMS/FMS systems - to learn more about the advantages, see the FMS Service Advantages page. For customers who prefer to continue to use the SIMS disk method, we still offer the necessary SIMS data in the form of a free download. To update your system using the download, please follow our step-by-step video guide found on our webshop www.kcswebshop.co.uk. If you experience any problems or have any queries regarding the SIMS data, please contact your local SIMS office, or call our Customer Care Team on 0870 270 8811 or email ksales@kent.gov.uk.
30 MFD Contract
An Offer Worth Repeating! An Offer Worth Repeating! An Offer Worth Repeating! KCS has over 8000 photocopiers (MFDs) already placed in schools across the South East, it is now time to ensure that your school is making the most of this popular contract.
• F ree impartial expert advice
• No minimum billing
•C ontract designed for educational establishments
• A4/A3 Same price
•T erms & conditions to protect you
• FREE staples & toner • No collection charges • No price increases during primary period
•K CS support you throughout the life of your machine
Our contract provides the following benefits: • A machine for every purpose: Photocopiers (MFDs), Digital Duplicators, Print Room and Standalone Printers. • A wide range of manufacturing suppliers: Canon, Konica Minolta, Ricoh and Sharp. • C ustomer Care: Our team at KCS will assist with specifications, arrange supplier visits, provide quotes, solve invoice queries and will even provide impartial advice on existing agreements all FREE of charge.
• E asy to understand and no hidden extras: Our contract is designed specifically for the public sector and schools, with no complicated financial leases to sign. • S aving you money: With very competitive prices that include many items charged for separately by other suppliers, KCS offers your BEST value option.
Don’t sign anything until you’ve discussed your needs with us 01622 605458
•C ontract content approved by KCC, Surrey CC and East Sussex CC •N ew MFD contract coming June 2012 call us for details 01622 605458
Contracted Photocopier Suppliers:
Value Range 31
Value for money!
NEW
Value Range
Value Range, Manilla Cover, 60gsm Scholastic Paper 01 302 001 01 302 002 01 302 003 01 302 004 01 302 005 01 302 006 01 302 007 01 302 008
Red Yellow Light Blue Light Green Purple Red Orange Yellow
£11.99 £11.99 £11.99 £11.99 £11.99 £11.99 £11.99 £11.99
From only 24p (Per 60 page book)
For a sample book please contact your Account Manager or the KCS Customer Care Team on 0845 270 8811
Mini Hand Towels, Massive Savings! Cut costs not quality with
NEW
Mini Hand Towels UP TO
• Perfect for little hands • Ideal for schools and nurseries • Smaller towel means less wasted paper
30%* SAVING!
Mini Interleaved Hand Towels 1 ply, Blue, Pk10,000
06 333 000
£19.99
Bulk Pack Dispenser 150 x 130 x 275mm, Ea
06 333 581
£8.99
*Up to 30% saving against standard sized hand towel.
A4 (297 x 210mm) 60 Page Bx50 Ruled 8mm + Margin Ruled 8mm + Margin Ruled 8mm + Margin Ruled 8mm + Margin Ruled 8mm + Margin Plain, no ruling Squared 5mm Squared 10mm
FREE BIC Cristal Pens! + BIC Cristal Pens 1 x Blue + 1 x Black = 1 x Green Free
Pk50
= 03 373 000
Price £23.30
FREE!
Saving £6.49
Offer ends 31st July 2012
When you buy 1 x Blue and 1 x Black Pk100 BIC Cristal Pens you receive 1 x Green Pk50 FREE!
32 School Shout!
Kent music teacher honoured by Classic FM At the Music for Youth Schools Prom Concerts at the Royal Albert Hall, a music teacher from Ashford, Kent has been honoured by Classic FM, at its 13th annual Music Teacher of the Year Awards. John Hall of Norton Knatchbull School was presented with the Lifetime Achievement Award on stage at the Music for Youth Schools Prom Concerts in front of thousands of people at the Royal Albert Hall. John was given the Award by Tim Loughton MP, Parliamentary Under-Secretary of State for Children and Families. The Classic FM Music Teacher of the Year Awards seek to recognise and reward those teachers who
have made a real difference to the musical life of young people. As part of the Award, John will receive musical equipment and instruments from Yamaha and software from Avid for his school. The judges commented: “John has been teaching at Norton Knatchbull School since 1983, producing very high quality music, year in, year out, not only in extra-curricular groups, but also in the classroom. This is clearly reflected in his results. Norton Knatchbull School is now known as a place of musical excellence and his students speak very highly and proudly of him, as do the parents. The judges were bowled over by the amount he has achieved and the standard of music he has helped to produce. He has given his students a fantastic start in their musical life, as has been seen in the many occasions he has performed here at the Music For Youth Schools Prom.” On receiving the award John commented: “I was surprised and amazed to be given this award. Teaching has always given me great pleasure together with many opportunities I would not otherwise have had. Even now, after 32 years in the profession, I am still finding new challenges. To be recognised for doing something I love is a great honour and I am delighted to receive this award.” The Norton Knatchbull School - Ashford
School Shout! 33
Something new came to Birkbeck Primary School this year…!
We decided to allow a neat, established part of our field to grow wild, A team worked with our premises manager to build a rustic fence to define the area and a low level stile was added as the entrance. Chippings and logs were donated by two local tree surgeons and ten beautiful, young trees arrived thanks to a local garden centre. It was then the turn of the children, who ventured out in groups wearing their waterproofs, to enjoy the new area by playing hide and seek and interacting with nature first hand! “Forest School” has created a fantastic, new, outdoor learning opportunity for all our children. Small groups experience the outdoors in exciting and creative ways; they see a space grow and change and learn about nature from first hand experiences. Kristian Saunders - Office Manager Birkbeck Primary School
34 School Shout!
Baked Bean Throwing – Messy but Fun!
On the last day of Term 1, four sixth formers - Abby Young, Josh Thomason, Beth McCrossan and Evie Pritchard held a ‘Baked Bean’ throwing event, which proved very popular with the students. The team were raising funds for the John Pridmore Mission and put a lot of work in to publicising the event with lots of posters and an advert on the website, so there was no excuse to not know what was happening. A teacher was even prepared to dress up as a baked bean!
On the day we got lots of teachers involved by asking them to have beans thrown at them and this got very messy! The teachers included- Mr Pillinger, Mr Graves, Miss Morriarty, Mr Mannion, Mr Rescorla and Mr Henderson. Students and some staff paid £1 to throw a cup of beans at the teacher of their choice. Lots of people turned up and we managed to raise £90 for the mission, who help young people in schools, prisons, parishes and retreats. Mel Kocak - House Administrator St Anselms Catholic Secondary School
School Shout! 35
Wyborne children celebrate new nursery building Children at Wyborne school in Footscray Road, Eltham, recently celebrated the official opening of their new nursery building. The new building is called the Sue Laker Building, named in memory of Sue Laker, the nursery teacher who sadly passed away in 2008. It was officially opened by her family members in the presence of the Mayor of Greenwich, Cllr Jim Gillman and the Mayoress, Cllr Janet Gillman, local ward councillors, children, parents and staff. The new nursery building includes its own computer suite and interactive whiteboard, self-contained showering facilities and fully fitted kitchen Head teacher Sheila White said, “Wyborne has a very strong tradition for early years education, and our children are delighted with the new building, which provides them with a superb learning environment both indoors and outdoors. “The new building is a fitting tribute to Sue Laker who made a huge impression on the children she taught and on the school community, and who is still sorely missed.” The new purpose built nursery building has a Machine Profile Log construction which is a modern twist on the traditional log cabin. It is the first nursery of its kind in the South-East. It also has its own landscaped area and covered outdoor play space. Sue Roy - Chair, Premises and Public Relations Committee Wyborne Governing Body Wyborne School
KCS Customer Care Pledge 36
The 2012/13 KCS Customer Care Pledge We Pledge... • Telephones are answered within 3 rings. • Telephones are answered not by a machine, but by our friendly, well trained sales staff. • No telephone or fax queues.
Free Delivery
• No quibble stock returns up to 30 days after purchase. • Your own KCS sales rep to advise you on all purchase decisions in the comfort of your school. • Enquiries are resolved speedily: – Telephone: either during the call or within 24 hours.
Best Value
– Fax/E-mail: within 24 hours. – Post: within 5 working days. • We will provide ongoing training for all our staff to ensure that they are polite, respectful, knowledgeable and able to help. • We have informed all of our suppliers of our pledge and have received their support to ensure success.
Huge Range
• We will deliver, on the following day all stock orders over £30 ex VAT placed with us by 12:00 noon (an industry leading 97% success rate in 2011/12). • We will involve customers in new product selection through focus and testing groups.
Easy Ordering
• We will expand our KCS Own Brand range to ensure that we can guarantee you ‘a quality product at a competitive price from a supplier that you can trust!’
KCS... putting you first! KCS – A division of Commercial Services Print managed by County Print & Design 01622 605 368