KCS Informer Issue 21

Page 1

Informer Issue 21 Summer 2013

KCS Customer Care Survey

Change2Gain

Phonics

New MFD Contract

School Shout

And Much More...


2 In This Edition

Dear Customer,

Change2Gain Make The Switch To Us Today!

Welcome to the Summer 2013 Edition of the KCS Informer. As usual this edition of the Informer is packed with a mixture of interesting articles, new product features and sales promotions.

See pages 14-15 for details

As many of you will already know, we pride ourselves on the level of customer care that we deliver to our customers and once a year we ask you for your feedback on our actions. Now in its 8th year, the KCS Annual Schools Customer Care Survey provides us with this feedback. We are very proud of the results that are detailed in this edition of the Informer. Our MFD/Photocopier contract which is specifically aimed at schools and colleges, promises to save you money and give you peace of mind. The article and various illustrations will hopefully illustrate why you should follow the huge amount of schools that have already signed up. We always like to bring you a first and the new Titan Plus antibacterial classroom chair is just such a product. Once again, thank you for your continued support and if you have any further ideas or suggestions in relation to KCS, please do not hesitate to contact me. Best regards, Steven Munday Divisional Director, Educational Supplies T: 01622 605485 E: steven.munday@kcs4education.co.uk umbe Issue N

eptem r2–S

12 ber 20

Science Kit Competion Winners! Saint s Ronan l, o o h c S t Ken

Prior Prima y Scho ry o Esse l, x

of ortance The Imp

05

18

24

etic c synth stemati training d ue of sy n g a lo s ct ta A ca nics produ pho cts

u prod ilable 1200 ing ava over in Now more tra d n a

This edition contains articles on: 0 to £300 Claim up -funding of match

28

Phonics

18-19

3

NEW MFD Contract

20-23

3

Titan Chairs

24-25

5-13

Value Range

26

Change2Gain Service

14-15

School Shout!

KCS “School Photo”

16-17

Customer Care Pledge

ed by

Support

KCS Catalogues 2013/14 Competition Winners

m u buy fro when yo ogue… this catal

KCS School Customer Care Survey

28-31 32

Your DPN or Account Number

? ? ? ? ? ? Please quote this on every order to ensure that it is processed speedily every time!


KCS Schools Customer Care Survey 3

Introducing our exciting new 13/14 catalogues! KCS Main Catalogue 2013/14 • New enhanced curriculum range

KCS Furniture Directory 2013/14

• Clearer page layout

For all your furniture needs

• Introduction pages covering:

• New

For all your educational needs

range

- KCS Change2Gain Service

• 5 day delivery from stock on the

-

• New enhanced education range

Own Brand

- New MFD Contract

range

• D etails of how KCS Furniture offer you much more than just tables & chairs

- School spend basket comparisons

KCS Schools Customer Care Survey Autumn 2012 6. Our

KCS Scho Care Surv ols Customer ey Autu mn 2012

The Survey is immensely important as It gives us the opportunity to find out what our customers require and shows us how we perform against your expectations. Can we take this opportunity to thank all those of you who submitted a response and we hope that the lucky winners of the “Supercut Creative Trimmers” will put them to good use! We hope that you will respond later this year and make 2013 a new record year for response levels.

• Ease of

use of the

catalogue

choice within

pricing in

placing your

ionalism

of the

order

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

• 5 day

stions:

nt

nt Very unimporta

st our

are compar

etito

rs?

5

4

3

1

8. Final Thoughts Care

g

What is the best thing about having KCS

ct Range

5

ry

4

3

Compet

itor

2

Name:

2

as a supplier?

1

• Custo

mer

ne and

email

• Pricin

queries

ct Range

ry

queries d by KCS

respons

tions sugges further Pledge? have any er Care Do you our Custom part of

Care

g

• Produ • Delive

range e to written

1

comp

ing)

• Delive

stock returns

respons

‘Own Brand’

2

again

y you

• Produ

Convers

ne Queues

• ‘No Telepho

• KCS

are

compan

Care

Name:

mer

• Pricin

ion Service

KCS Order

3

comp

which Name:

• Custo

office

e to telepho

commen

ts/sugge

itor

KCS sales

• Profess • Free

do we

indicate

itor

mer

g

ct Range

ry

Delivery

’ 30 day

ion

Any further

Next Day

• 24 hour

of competit

4

ry

(Please Compet

• Custo • Pricin

PRIZE

• Produ • Delive Compet

• ‘No Quibble

the catalogue

respect

Very dissatisfied

• Ease of • Product

• Free

5

• Delive How

e

Care Pledg

For an electronic ’ to 6PX n to use Pledge version decisio www.kcswe bshop.co.uk of this survey in your our Customer please go it and to: Care Team follow the link or on 0845 270 8811. contact Service

1. The 2012/ 13 KCS

Main Catalo In respect of your gue experien most recent ce, please you are tell us how ordering with the satisfied following aspects: • Layout of the catalogue

• Product

ct Range

Free Delivery

Unimporta

:

important nt Neither nor unimporta

Huge Range

Email: ksales@k omer ent.gov. Free Fax: uk KCS Cust 0800 er Care 3. The Post: Steven 243 732 ‘Custom you rate of its r? would proud West Malling,Munday, KCS, a supplie is very ers. How Kent, ME19 PO Box KCS KCS as 196 custom

uthority

pare?

• Produ

For your chance to win 1 Trimmers of 10 Supercut for your completed school, please return Creative November survey to Steven your 2012. Munday by the 30th

Sales Rep: County/A DPN:

com

• Pricin

Best Value

Important

ollege name:

The KCS Schools Customer Care Survey is an established annual event, where we ask our customers how they rate us against a set of various criteria

Com

peti Pleas tors wher e score - How KCS e1 is the again do KCS lowes st these t score four mer and criter Care 5 is the ia, highe g st.

• Custo

Great Prices

Critical

School/C

that you

would

like to

5

4

3

2

1

What is the one thing that you would

like to change about KCS?

to form

see adopte

Thank you for completing this survey and for your continued custom.

Email: ksales@kent.gov.uk Free Fax: 0800 243 732 Post: Steven Munday, KCS, PO Box 196 West Malling, Kent, ME19 6PX

For your chance to win 1 of 10 Supercut Creative Trimmers for your school, please return your completed survey to Steven Munday by the 30th November 2012.

go to: For an electronic version of this survey please or contact www.kcswebshop.co.uk and follow the link our Customer Care Team on 0845 270 8811.

Lucky Winners of the Supercut Creative Trimmers: Skinners School - Kent Strood Academy - Medway South Dartmoor County College - Devon Woodhill Primary - LB of Greenwich St. Josephs Junior - LB of Croydon

Gainsborough Primary - LB of Newham Kings House School - LB of Richmond Wentworth Primary - Essex Cardinal Newman School - Brighton & Hove The Hundred of Hoo School - Medway


4

20 % O F all p F ac

varia k nts

03 374 082 BIC Kids Visa Wallet 12 £1.99 03 116 176 BIC Kids Visa Drum 84 £13.99 03 374 080 BIC Kids Visa Class Pack 144 £21.95 03 374 084 BIC Kids Visa Class Pack 288 £39.50 See page 469 of main KCS catalogue Offer valid from 1st May 2013 – 31st July 2013


Schools Customer Care Survey 5

What you think about KCS...

99% 97% 97% thought it was easy to place their order!

said KCS is an organisation they trust!

of next day deliveries were successful! 6. O

il: ksales@ Fax:

Authori

kent.gov Free .uk 0800 243 732 Post: Stev en West Mall Munday, KCS , PO Box ing, Ken 196 t, ME19 For an elect 6PX ronic

ty:

DPN:

versi www.kcsw ebshop.co.u on of this surve y please our Custo go mer Care k and follow the link or contato: Team on 0845 270 ct 8811.

1. The 20 12/13 KC S Main Ca In respect talogue of your expe most

• Product • Product • Ease of

in the cata

pricing in

her com

Delivery

isfied

isfied

Fairly dissat

ed

ed

portant Very unim

How

(Please

do we

indicate

Com

petitor

Nam

e:

• Cu

stome

pare

?

e

comp

which

are

com

pany

5

4

3

you

st ou

are com

mpeti

tors?

re

8. Final Thoughts

• Pro

duct

• De

Rang

e

5

4

livery

What is the best thing about having KCS

3

Com

petitor

vice

Nam

e:

• Cu

stome

1

r co

paring)

cing

s office

2

again

r Ca

• Pri

ion Ser

2

as a supplier?

1

r Ca

• Pri

re

cing

• Pro

Queues

duct

• De

k returns

onse to nd’

‘Own Bra

email ne and

queries

petitor

5

4

3

Nam

e:

• Cu

stome

2

1

r Ca

• Pri

re

What is the one thing that you would

cing

range written

e

Com

telepho

e to respons

Rang

livery

day stoc

ble’ 30

• ‘No Quib

• 5 day

of competit

• Pro

duct

queries

ion

s that

tion sugges further Pledge? have any er Care tom Do you our Cus part of

order

com

Rang

livery

KCS sale

Convers

phone

• ‘No Tele

• De

Service

of the

er KCS Ord

• KCS

logue

respect

Next Day

r resp • 24 hou

e

choice with

placing your

Any furt

catalogu

• Free

• Free

Very dissat

logue

Care stomer e its ‘Cu you rat r? ud of would plie very pro ers. How as a sup tom KCS is use KCS ’ to cus Pledge r decision to it in you

ionalism

Very satisfi

of the cata

r

stome

KCS Cu

• Profess

Fairly satisfi

rience, please tell recent ordering you are us how with the satisfie following aspects: d

use of the

duct

dge Care Ple

nt Unimporta

:

• Layout

• Pro

Free Delivery important Neither portant nor unim

Huge Range

For your chance to win 1 Trimmers of 10 Supe for your completed rcut school, please retur Creative November survey to Stev n your en Mund e 2012. ay by the 3. Th 30th Ema

Sales Rep County/

• Ease of

As normal, we have published the results of the tick box questions, together with a KCS Action List for 2013/14 to try to aid further improvements to our service package.

name:

• Pri

Important

College

m

peti Pleas tors where e score - How 1 is KCS ag the do KC lowes ainst th es S t sc stome ore e four r Ca and criter re 5 is the ia, cing highe st.

• Cu

Best Value

Critical

School/

Great Prices

Neither satisfi ed nor dissat isfied

Last autumn we asked for your thoughts about KCS. The great news was the positive way you rated the “KCS experience”.

ur Co

KCS Scho Care Su ols Customer rvey Au tumn 20 12

ld like

you wou

to see

adopte

•toDeform livery d by KCS

Rang

e

5

4

3

2

like to change about KCS?

1

ments/s

uggestions:

Thank you for completing this survey and for your continued custom.

Email: ksales@kent.gov.uk Free Fax: 0800 243 732 Post: Steven Munday, KCS, PO Box 196 West Malling, Kent, ME19 6PX

For your chance to win 1 of 10 Supercut Creative Trimmers for your school, please return your completed survey to Steven Munday by the 30th November 2012.

Take a look at all the results

go to: For an electronic version of this survey please or contact www.kcswebshop.co.uk and follow the link our Customer Care Team on 0845 270 8811.


6 Schools Customer Care Survey - 2012/13 KCS Catalogue

99% of you agreed it was easy to place an order!

99% 0.5% 0.5% Easy

On the fence

Nightmare

Q. Ease of placing your order?

2012/13 KCS Catalogue In respect of your most recent ordering experience, please tell us how satisfied you are with the following aspects. Q. Layout of catalogue? A. 52% 38% 5% 4.5% 0.5%

- Very satisfied - Fairly satisfied - Neither satisfied nor dissatisfied - Fairly dissatisfied - Very dissatisfied

Q. Ease of use of the catalogue? A. 53.5% - Very satisfied 39% - Fairly satisfied 3.5% - Neither satisfied nor dissatisfied 3% - Fairly dissatisfied 1% - Very dissatisfied

Q. Product choice within the catalogue? A. 56.5% - Very satisfied 39% - Fairly satisfied 3% - Neither satisfied nor dissatisfied 1.5% - Fairly dissatisfied 0% - Very dissatisfied Q. Product pricing in respect of competition? A. 55% 41% 3% 1% 0%

- Very satisfied - Fairly satisfied - Neither satisfied nor dissatisfied - Fairly dissatisfied - Very dissatisfied

KCS Action List for 2013/14 1 Expand the section at the front of the catalogue – More Choice, Better Value! 2 Repeat the product listing in all relevant sections throughout the catalogue. 3 Add over 250 new products to the catalogue. 4 Reduce or hold many price points of key products to provide greater value for our customers. 5 Introduce a new range of furniture items, stocked by us and ready for 5 day delivery. 6 Highlight key products/suppliers as part of the section lead page.


Schools Customer Care Survey - Sales Office Contact 7

92.5% were completely satisfied with our sales office!

57% 35.5% 5.5% Strongly Agree

Agree

On the fence

1%

1%

Disagree

Strongly Disagree

Q. I felt completely satisfied with the experience?

Sales Office Contact In respect of your most recent experience, please tell us how much you agree/disagree with the following descriptions about the member of staff with whom you had your main discussion. Q. The telephone was answered speedily and politely? A. 56.5% - Strongly Agree 40% - Agree 3% - Neither Agree nor Disagree 0.5% - Disagree 0% - Strongly Disagree Q. They gave me their full attention throughout? A. 63% 33% 3.5% 0.5% 0%

- Strongly Agree - Agree - Neither Agree nor Disagree - Disagree - Strongly Disagree

Q. They had a good knowledge of the products? A. 58% 33% 8% 1% 0%

- Strongly Agree - Agree - Neither Agree nor Disagree - Disagree - Strongly Disagree

Q. They explained everything clearly? A. 58% 35% 5% 1% 1%

- Strongly Agree - Agree - Neither Agree nor Disagree - Disagree - Strongly Disagree

KCS Action List for 2013/14 1 Add 4 additional fax lines to ensure that your order arrives with us hassle free. 2 Continue to answer our telephones within 3 rings. 3 Introduce a new telephone system from May/June which will allow you to select who in KCS you wish to speak to. 4 Continue to ensure that the staff member that you speak to is well trained and welcoming. 5 Further promote the benefits of ordering through www.kcswebshop.co.uk either directly or through your own SIMS/FMS system. 6 Continue with our call-out service to try to maximise first time deliveries.


8 Schools Customer Care Survey - KCS Customer Care Pledge

98.5% said our professionalism is important to them!

26.5% 72% 1% 0% 0.5% Critical

Important

On the fence

Unimportant

Very Unimportant

Q. Professionalism of the KCS sales office?

The KCS Customer Care Pledge KCS is very proud of its ‘Customer Care Pledge’. How would you rate it in your decision to use KCS as a supplier? Q. Free next day delivery service? A. 51% 46.5% 2% 0% 0.5%

- Critical - Important - Neither Important nor Unimportant - Unimportant - Very Unimportant

Q. Free KCS order conversion service? A. 26% 33.5% 32.5% 6% 2%

- Critical - Important - Neither Important nor Unimportant - Unimportant - Very Unimportant

Q. No telephone queues? A. 33.5% 58% 7.5% 0.5% 0.5%

- Critical - Important - Neither Important nor Unimportant - Unimportant - Very Unimportant

Q. No quibble 30 day stock returns? A. 48% - Critical 48% - Important 3% - Neither Important nor Unimportant 1% - Unimportant 0% - Very Unimportant Q. 24 hour response to telephone and e-mail queries? A. 37% - Critical 50% - Important 12% - Neither Important nor Unimportant 1% - Unimportant 0% - Very Unimportant Q. KCS ‘Own Brand’ range? A. 16% - Critical 57.5% - Important 24% - Neither Important nor Unimportant 1.5% - Unimportant 1% - Very Unimportant Q. 5 day response to written queries? A. 18.5% - Critical 55% - Important 24% - Neither Important nor Unimportant 2.5% - Unimportant 0% - Very Unimportant

KCS Action List for 2013/14 1 Continue to deliver against the KCS Customer Care Pledge (see back page). 2 Re-structure our sales office with a new management team tasked with further improving the level of service that we offer. 3 Through investment in a new telephone system, ensure that you get to speak to the right person within KCS first time, every time. 4 Add to our external sales team to ensure that as many customers as possible benefit from face-to-face account management. 5 Add to our internal sales team to ensure that if you do not have a sales executive visiting you, we can telephone you to assist with any purchasing questions that you may have.


Schools Customer Care Survey - Deliveries 9

97% said our free next day delivery was great!

68%

29%

3%

0%

0%

Excellent

Good

Average

Below Average

Poor

Q. How would you rate your deliveries in terms of next day success?

Deliveries, Discrepancies & Returns We have been working hard this year to ensure that our in-house and out-sourced deliveries are all conducted to the same high standard. How would you rate your deliveries in terms of: Q. Labelling? A. 42% 47% 10% 1% 0%

- Excellent - Good - Average - Below Average - Poor

Q. Packaging? A. 38% 51% 8% 2.5% 0.5%

- Excellent - Good - Average - Below Average - Poor

How would you rate the KCS discrepancies and returns process in terms of:

KCS Action List for 2013/14

Q. Speed of resolution?

1 Continue to offer our market leading FREE Next Day Delivery Service (FNDD) for all stock orders (pink codes) above £30, received before 12:00 noon.

A. 48% 41% 8% 1.5% 1.5%

- Excellent - Good - Average - Below Average - Poor

Q. Accuracy of resolution? A. 45% 46% 8% 1% 0%

- Excellent - Good - Average - Below Average - Poor

2 Continue to deliver our FNDD service at a level of 97%+ next day success. 3 Ensure that all “FAO” instructions are transcribed from customer orders, resulting in them appearing on our labelling 100% of the time. 4 Further promote the use of www.kcswebshop.co.uk, which not only enters your order directly into our warehouseing system, but which will also provide you with a return email order confirmation.


10 Schools Customer Care Survey - KCS Own Brand

92.5% thought

Own Brand was good value!

92.5% 7.5% 0% Good

Q. How would you rate

Own Brand

With over 300 products, the Own Brand range is aimed at creating a value brand, offering you good quality products at a competitive price from a supplier you can trust. Own

Q. Quality? A. 16% 60% 20% 2.5% 1.5%

- Excellent - Good - Average - Below Average - Poor

Q. Range? A. 17% 63% 19% 0.5% 0.5%

- Excellent - Good - Average - Below Average - Poor

Q. Lifecycle?

A. 95% - Yes 5% - No If yes, how would you rate the products in terms of:

Poor

Own Brand in terms of price?

2012/13

Q. Have you ever purchased a Brand product?

Average

Own Brand

A. 11% 53% 32% 3% 1%

- Excellent - Good - Average - Below Average - Poor

KCS Action List for 2013/14 1 Enlarge the range of products with the aim of offering a best value alternative to branded lines and competitor’s own brand ranges. 2 Continue to demonstrate the potential cashable savings that can be made by switching from branded products to the range. 3 Continue to use schools to test and trial potential new product additions to the range. 4 Introduce a furniture range, covering all the essential products, stocked and ready for 5 day delivery.


Schools Customer Care Survey - Your feelings about us 11

95% of you would recommend us!

95% 4% Agree

On the fence

1% Disagree

Q. I would recommend KCS to other schools/colleges?

Your Feelings About Us To what extent do you agree/disagree with the following statements:

KCS Action List for 2013/14

Q. KCS is an organisation I trust?

1 Refresh and re-design our main catalogue, with the aim of making the catalogue easier to use.

A. 71% 26% 3% 0% 0%

- Strongly Agree - Agree - Neither Agree nor Disagree - Disagree - Strongly Disagree

Q. KCS has improved as a supplier over the last year? A. 33.5% - Strongly Agree 37% - Agree 27% - Neither Agree nor Disagree 2.5% - Disagree 0% - Strongly Disagree

2 Add new products to our range in line with developments in the National Curriculum to further add to your choice. 3 Continue to invest in systems and training. Our new telephone system is due to go live in May/June and we hope to share other exciting news with you in the Autumn Edition of the KCS Informer. 4 Continue to run an annual Schools Customer Care Survey to ensure that we understand your views. The 2013 Survey will take place between October and December 2013.


12 Schools Customer Care Survey - The Past 8 Years

A look back on what you have said over the past 8 years...

Although it doesn’t seem possible, the Autumn 2012 Schools Customer Care Survey, held between October and December last year, was our 8th!

Those of you who have submitted a completed survey over the years will have recognised that some questions have remained constant over the 8 years and we thought it would be interesting to monitor our progress over the period.

Your satisfaction in terms of the ease of placing your order... 100%

0% 2005

2006

2007

2008

2009

2010

2011

2012

Your satisfaction in terms of the service provided to you by a member of our sales office... 100%

0% 2005

2006

2007

2008

2009

2010

2011

2012


Schools Customer Care Survey - The Past 8 Years 13

We are really proud of the high standards these results show, but rest assured we will be working equally hard in 2013/14 to ensure that we continue to deliver the market standard in customer care for you.

Very Satisfied / Strongly Agree Satisfied / Agree On The Fence Dissatisfied / Disagree Very Dissatisfied / Strongly Disagree

Thank you for taking the time to complete the survey. Your assistance is much appreciated and it really does help us improve our service package.

KCS is an organisation you trust... 100%

0% 2005

2006

2007

2008

2009

2010

2011

2012

2009

2010

2011

2012

Would you recommend KCS to other schools and colleges... 100%

0% 2005

2006

2007

2008


14 Change2Gain

Not Just Great Value, But Great Service... Time!

Saves you Time! Our huge range of products all in one easy to use catalogue.

Hassle!

Money!

Saves you Money! own brand and no quibble stock returns.

Worry!

Saves you Hassle!

Saves you Worry!

All enquiries resolved speedily, phones answered by well trained sales staff and no telephone queues.

Free next day delivery* on stock items placed before noon.

Change2Gain - try it today and see what we can offer you *For all stock orders over ÂŁ30 received by 12:00.


Change2Gain 15

Change2Gain Make The Switch To Us Today!

“The KCS Change2Gain service is great! It saved us so much time.” Audrey Dorey (School Administrator) - Keinton Mandeville Primary School, Somerset

New prospective customers can now switch to using us, without someone having to spend time looking up new product codes to produce a purchase order. Change2Gain is absolutely FREE and provides: • Matching our codes to those of your current supplier. • Alternative products where there is no exact match. • A price calculator showing the saving that you will make in addition to enjoying the normal benefits of our Customer Care Pledge.

So why not let us do the work for you?

Time!

Money!

Hassle!

Worry!

For more information see page 3 of our Main Catalogue 2013/14 or call our main orderline on 0845 270 8811


16 Furniture

The KCS Team : Spring 2013


Furniture 17

Thank you for your orders!


18 The DfE “Importance of Phonics”

Now Available To KS2 Schools Without A KS1 Intake

ph p ho

p hy

sica

l, ph

o t o,

n

o

ne g ra p

ig lo

nurse

h

s

i igu

lcano net, now, vo

ana

c

o

, im

age

, pi

g, i

ke

spin

, its

, mi

ss

nk

octopus

orange, hop,

s na

sit,

can w, cabbage

on

cat, c

o

In April 2011, the Government announced matched funding of up to £3,000 on a selected range of synthetic phonics products and training, as contained in a catalogue entitled “The Importance of Phonics 2 - September 2012”. The funding has now been extended until the 31st October 2013, and is available to all state funded schools (including academies and free schools) in England with KS1 pupils and for the first time to KS2 schools without a KS1 intake.

52%* Discount on Systematic Synthetic Phonics Products How to claim your Phonics Matched Funding Follow these simple instructions: • Account set-up: Hassle free ordering with KCS by using your existing account number or by using the link below to use our fast track account set up. Return your completed KCS Account Form by email to phonics@kcswebshop.co.uk. • Choice: You choose which items from the catalogue best meet your requirements, making as

many individual purchases as you wish, but you will only receive matched funding up to a maximum amount of £3,000 based upon a total spend of £6,000 which is available until 31st October 2013 – for example:

- Simple and worry free.

than your allocation then this will be invoiced at the full catalogue price. • Order placement: You can place your order via: Phone 0845 270 8811 Fax 0800 243 732 Email phonics@kcswebshop.co.uk • Delivery: If you have ordered “P” code products before Noon, then you will enjoy free next day delivery direct to your school. “T” codes will take between 10-14 days. • Invoicing: You will only be invoiced for 48% of the value of the “T” and “P” products you have ordered from the catalogue. Training is dealt with differently – please see the details opposite. • Queries: Phone 0845 270 8811

• Remember: you can make multiple orders until 31st October 2013, and you do not need to spend your full allocation. If you decide to spend more

N.B. As this is a match-funded initiative, no refunds or returns are available – so please order with care! (VAT will be charged where applicable.)

- School selects products from the catalogue to a value of £6,000. - School places the orders with KCS. - KCS invoices only 48% – School only pays £2,940 – Leaving it an additional £120 (including matched funds) to spend on Phonics! - KCS recovers 50% of the catalogue value directly from the DfE.


The DfE “Importance of Phonics” 19

Extended Deadline: 31st October 2013 Save up to £3,000 on a selected range of synthetic phonics products, it’s easy... ...as easy as...ABC 50% Money back on the cost of Phonics training

How to claim your Phonics Training Matched Funding You can reclaim 50% of the cost of any Phonics course, plus VAT where applicable. Details can be found at the back of the Phonics catalogue (pages 102 onwards).

ptembe ber 2 – Se m u N e su Is

r 2012

ance of The Import

etic atic synth of system d training e u g lo ta A ca ducts an phonics pro £3000 Claim up to nding of match-fu Supported

How to claim the money back Once you have completed the training course, details are sent to KCS to enable you to reclaim 50% of the cost of the course, plus VAT where applicable. You must provide a copy of the invoice together with a completed copy of the “MatchFunding Claim and Feedback Form”, to obtain your matched funding. The form can be found on the inside back cover of the Phonics catalogue or from the KCS Webshop. Once we have received your invoice and form, these are submitted to the DfE. Receiving the credit from the DfE may take at least three months. We will then credit this amount to your KCS account.

by

ts roduc ilable 200 p a over 1raining av w o N ore t and m

y from when you buue… this catalog

Returning the forms To make returning the relevant documents as easy as possible, KCS has set up a dedicated email address, a PO Box address and a free fax number for your convenience. • Email:

phonics-training@kcswebshop.co.uk • Post:

C/O KCS – Phonics Training PO Box 196, West Malling ME19 6PX • Fax:

Freefax 0800 243 732


20 New MFD Contract

Our New KCS National MFD Contract... With over 8,000 photocopies already placed in schools across southern England, KCS has for the last 20 years been a key supplier in this market. Our new MFD contract is specifically designed for schools and colleges and is better than ever, offering a fully compliant option with terms and conditions that protect your school.

MFD

Printer

Copyprinter

(with click charge)

Printroom For further information please contact our MFD/Photocopier team on 0845 872 4234


New MFD Contract 21

Contract Details... • Terms & Conditions to protect you

MFDs Copier, Fax, Print, Scan

• No annual increased copy charges • No annual increased rentals • Free impartial expert advice

Recycled MFDs Copyprinters

• No financial lease to sign • No financial penalty if site closes • A4/A3 same price • Free toner & consumables, including staples

Printroom

• No collection charges • No minimum billing

For further information please contact our MFD/Photocopier team on 0845 872 4234


22 New MFD Contract

Don’t Be Misled... If it looks too good, it possibly is! Here are a few common factors that you may need to look out for:

1

“The Offer Of Marketing Support”

2

“Free Machine”

3

“Open Ended Contract”

4

“Freedom Of Information Requests”

5

“Check The Small Print”

Some agreements will offer you “marketing support in years one & two”, the costs are then increased in the final years to pay for this. Remember to look at the full cost over your selected time period.

“Pay for your toner only and receive a new machine”. It is difficult to work out the true cost of a copy when you pay for toner. When paying a click service charge as with KCS contract, you only pay for what you use.

Be careful to read all the Terms & Conditions as the machine will have to be funded, whether over 1 year or 5. If you want impartial advice on terms and conditions, call our photocopier team on 0845 872 4234 who can help.

It has come to our attention that schools are being sent requests under FOI by suppliers asking for information relating to their current agreements. Please beware this is a way of gathering FREE marketing information that may be commercially sensitive and you can decline these requests on that basis.

Look out for “annual increases”, “collection charges”, “double click rate for A3”, “minimum billing”, and “you remain liable for all costs if the establishment closes”. “These are just a few clauses to beware of, which can significantly increase the cost of what looks like a good deal on the surface. KCS’s contract will protect you from this.

For further information please contact our MFD/Photocopier team on 0845 872 4234


New MFD Contract 23

Save Money & Receive Peace Of Mind With KCS... Our new contract has delivered considerable savings to schools already. The following are recent examples of quotes we have completed for schools under our new KCS agreement:

QUOTE

1

QUOTE

2

QUOTE

3

Background:

Background:

Background:

Primary School required a replacement machine and was offered a Ricoh MP6002sp by Dealer A

The current agreement for a primary school is coming to an end and they required a quote under our new national contract for the same machine.

The current agreement for a secondary school is coming to an end and they required a quote under our new national contract for the new updated machine.

Dealer A -

Current Deal -

Current Deal –

Ricoh MP6002sp

Canon iR2525

Sharp MXM503N

Rental £332.84 per quarter

Rental £115.23 per quarter

Rental £253.84

Cost per copy £0.004p

Cost per copy £0.00547p

Cost per copy £0.00385p

KCS new agreement –

KCS new agreement –

KCS new agreement –

Ricoh MP6002sp

Canon iR2525

Sharp MXM503NFK

Rental £227.73 per quarter

Saving 31%

Rental £98.59

Saving 14%

Rental £126.93 per quarter

Saving 50%

Cost per copy £0.0036p

Saving 10%

Cost per copy £0.00227p

Saving 58%

Cost per copy £0.0028p

Saving 27%

Or alternative brand Sharp Rental £120.99 per quarter

Saving 63%

Cost per copy £0.0026p

Saving 35%

Please note that the prices quoted are for a bespoke version of the basic machine and are based on a 5-year period.

For further information please contact our MFD/Photocopier team on 0845 872 4234


24 New Antibacterial Chairs

Antibacterial Classroom Chairs... The ONLY classroom chair in the world that will actively kill MRSA, E-coli, Fungal Growth and 99% of all know human bacteria on touch.

NEW

10

YEAR

4

WEEK

Titan Plus Antibacterial Chairs The Titan Plus is the only classroom chair in the world that will actively kill MRSA, E-coli, Fungal Growth and 99.9% of all known human bacteria on touch. The protection is guaranteed for 10 years. The TITAN+ has been independently lab tested and successfully achieved the following results: Kills 99.9% of E.Coli & MRSA (Super bug), 100% safe to humans, Anti-fungal growth, effective for 10 years and kills 99.9% of all known bacteria including: Aspergillus Niger, Staphylococcus Aureus, Pseudomonas Aeruginosa, Streptococcus, Escherichia Coli. The Titan+ chair was subject to independent Antibacterial Testing and the full test report is available on request. With testing complete and the patent application successfully concluded, the chair is now being manufactured and sold throughout the world!

Step 1

Choose your chair size

Titan 1 Seat height 260mm Age 3-4 years 072 993 142

Qty1-49

Qty 50+

£17.45

£16.75

Titan 2 Seat height 310mm Age 4-6 years 072 993 143

£18.70

£17.95

Titan 3 Seat height 350mm Age 6-8 years 072 993 144

£19.95

£19.15

Titan 4 Seat height 380mm Age 8-11 years 072 993 145

£21.20

£20.35

Titan 5 Seat height 430mm Age 11-14 years 072 993 146

£21.85

£20.95

Titan 6 Seat height 460mm Age 14-Adult 072 993 147

£22.45

£21.55

Step 2

Choose your shell colour

Please note any items ordered incorrectly will incur a re-stocking charge of 35%. Orders under £230.00 will incur a £25.00 delivery charge.


New

Antibacterial Chairs 25

The Titan+ will help safeguard the health of students and the school community. Titan have carried out extensive research to bring you the chair of the future… today!

Fungal killed MRSA killed

NEW

99.9% bacteria killed E-Coli killed

Tested by pra-world.com

99% BACTERIA KILLED… MRSA KILLED… FUNGAL KILLED… E.COLI KILLED… Pick a colour?

Orange Yellow Sizes 1-4 Sizes 1-4

Lime Sizes 1-4

Sky Blue Charcoal Sizes 1-4 Sizes 5&6 Sizes 5&6

Non stock colours are available to order, a minimum order of 250 chairs of one colour.

Summer ordering... Orders must be placed by May 31st at the latest, to guarantee delivery for the new academic year.


26 Best Value Offers

Post-it® 33% Energetic Discou

Post-it® Dreamy

*

nt!

Assorted bright colours • Consists of: ultra fushia, neon orange, neon yellow, neon green and ultra blue • 100 notes per pad. 38 x 51mm, Pk12 76 x 76mm, Pk6 76 x 127mm, Pk6

01 999 012 01 999 013 01 999 014

33% * Discou

nt!

Assorted colours • Consist of: neon yellow, ultra yellow, pastel green, sky blue, retro blue and ultra blue • 100 notes per pad. £5.99 £6.49 £8.49

33% off - £4.01 33% off - £4.35 33% off - £5.69

76 x 76mm, Pk6 76 x 127mm, Pk6

01 999 010 01 999 011

£6.50 £8.50

33% off - £4.36 33% off - £5.70 *Offer valid 1st May - 31st July.

NEW Tinted Exercise Book & Paper Exercise Book • An aid for children who suffer from dyslexia • 80gsm Cream Vellum paper, ruled 8mm+margin with our standard 225gsm manila cover • A4 • 48 page • Pk10. 01 301 528 £5.99

Paper • An aid for children who suffer from dyslexia • 80gsm Cream Vellum paper, ruled 8mm+margin • A4 • Ream • Ea. 01 301 529 £5.99

NEW

NEW WOW Range! See pg870 of our Main Catalogue for more information

NEW


Picture this! 69 pages & 100’s of ideas in the 2013/14 KCS Catalogue. Turn to page 577 of the main KCS catalogue and view the amazing Creativ Art & Craft range.

mainly for children

jewellery

sewing & knitting

modelling

scrapbooking

newest ideas

www.cc-craft.co.uk

27


28 School Shout!

Aiming High... At Brookfield Junior School we are ecstatic about our recent OfSTED judgement of “good”. We are particularly pleased to have been judged ‘good’ under the new OfSTED framework. Our school motto is “Aiming High”, and that’s exactly what we did. We kept the quality of our children’s education as a focus at all times and worked well as a team to ensure our children are happy and engaged in their learning. In October we released hundreds of balloons to celebrate our achievement. Some labels have been returned from as far afield as Belgium! It is good to know that we have spread the word about our good school across the continent. Brookfield Junior School Larkfield, Kent


School Shout! 29

In Memory Of Emily Rose The sad loss of an eldest daughter to a rare form of cancer has been the catalyst for Matt Loughrey to raise money for the charity CLIC Sargent and his latest challenge is to cycle across the USA. The plan is to cycle 3,200 miles in just 20 days with one rest day. That’s ten hours cycling to make up 150 miles a day. Five of those days will be spent cycling through deserts! Some interesting stats: • His body will burn 56000 calories a day • He will need 1012 litres of water a day • The average temperature will be 80 degrees • He will have approx 10 punctures (if lucky) • He will fall off his bike at least once! • He will turn his pedals 54000 times a day • He will lose approx 14lbs in weight With friends and family he has cycled the length of this country from Lands End to John O Groats and also from Chatham to Gibraltar. This together with quiz nights, pamper evenings, marathons, triathlons, skydives, gigs and abseils have resulted in the raising of in excess of £83,000 for CLIC Sargent. The Medway Messenger has provided great support over the past 5 years and has also adopted CLIC Sargent as its Charity of the Year for 2012 and pledged to help us raise the £25k required to make £100000. Brompton Academy Medway


30 School Shout!

I Want To Ride My Bicycle, I Want To Ride My Bike... Wybourne School has held a series of bike events to encourage children to get cycling.

These events included Dr Bike, a chance to have bikes checked by professionals for road worthiness, Cycle Skills Training for Years 2 to 6, specifically targeting children who could not ride or did not have access to a bike, Big Pedal, a virtual race around the coastline of the UK by all “Bike it” schools, a question and answer visit from Anna, one of the SUSTRANS team who actually cycled around the coastline, and a second Cycle Skills Day when another 34 children learnt to ride.

Year 6 pupils took part in a BMX training session at Hornfair Park BMX track. To celebrate the Olympics a “Bling your Bike” day was held, giving the children the chance to decorate their bikes in Olympic colours. Assemblies have also taken place on the benefits and safety when riding a bike. SUSTRANS have generously donated 3 balance bikes for our early years children and a range of cycling accessories and prizes too.

who could not ride or did not have the opportunity to ride a bike.

Wybourne were successful in winning a small grant bid, via the local authority and Transport for London. The funding has enabled the school to purchase bikes for a school bike pool, helmets, lockable storage and other accessories.

Our current bike club has 10 children taking part. This half term unconfident riders in Yrs 5 and 6 have been offered the places. Next half term it will be Year4’s. The aim is to have all of our pupils riding a bike by the end of the school year.

Following the success of the cycle skills sessions it has become obvious that there were many children

Wybourne School LB of Greenwich

We have been lucky enough to be lent 2 tricycles, specifically designed for disabled and SEN children and this has enabled ALL of our children to have the opportunity to experience riding a bike. We are a fully inclusive school and proud to be able to offer a fully inclusive bike club.


School Shout! 31

Thames Festival Kids Choir

On 9th September 2012, nine Year 6 pupils from Coopers Lane School took part in the Thames Festival Kids Choir. This is an annual event, when approximately 600 school children from across London come together for a public performance in ‘The Scoop’, which is located next to City Hall, by Tower Bridge. This year, the music was a specially commissioned piece, written by renowned folk singer, Sam Lee. Entitled ‘A Song for a Thames Silkie’ he wove his wonderful songs around the story he created of a mythical Scottish creature called a Silkie (a seal in the water and a man on land) , who falls in love with a wherry girl at the time when Tower Bridge was under construction. The children worked extremely hard to learn not only the tunes, but the many words; and performed the piece flawlessly, despite the intense heat of the day! Crowds packed around the Scoop to enjoy the children’s singing, which was accompanied by a brass quartet and the ‘Junk’ orchestra. The enthusiastic applause made all the hard work worthwhile! Well done to Zoe Burlinson-Marcoul, Hollie Williams, Chloe Jarvis, Cameron Thomson, Ines Sow, Izzy Barnaby, Betty Rafique, Natasha Taylor and Ellie Owen. Coopers Lane School LB of Lewisham


KCS Customer Care Pledge 32

The 2013/14 KCS Customer Care Pledge We Pledge... • Telephones are answered within 3 rings. • Telephones are answered not by a machine, but by our friendly, well trained sales staff. • No telephone or fax queues.

Great Prices

• No quibble stock returns up to 30 days after purchase. • Your own KCS Account Manager to advise you on all purchase decisions in the comfort of your school. • Enquiries are resolved speedily:

Best Value

– Telephone: either during the call or within 24 hours. – Fax/E-mail: within 24 hours. – Post: within 5 working days. • We will provide ongoing training for all our staff to ensure that they are polite, respectful, knowledgeable and able to help. • We have informed all of our suppliers of our pledge and have received their support to ensure success.

Huge Range Free Delivery

• We will deliver, on the following day all stock orders over £30 ex VAT placed with us by 12:00 noon (an industry leading 97% success rate in 2012/13). • We will involve customers in new product selection through focus and testing groups. • We will expand our Own Brand range, to ensure that we can guarantee you ‘a quality product at a competitive price from a supplier that you can trust!’

...putting you first! KCS – A division of Commercial Services Printed by County Print & Design 01622 605 368


Turn static files into dynamic content formats.

Create a flipbook
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.