Terms & Conditions | Contents Conditions of Supply
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Conditions of Supply Terms & Conditions Catalogue 13/14
Quality Assurance
Payment Terms
This catalogue is valid from 1st April 2013 to 31st March 2014.
• We regard the fitness for purpose of the goods purchased as being of prime importance.
• Strictly net within 30 days of invoice date.
Our documentation has been designed with the intention of providing information, which must not be copied or released to a third party without prior written consent from us. No responsibility can be assumed for errors, omissions or printing errors. All images are representative only.
• It is our policy to obtain best value for money. Products selected for supply under contract are tested where necessary to ensure that the items concerned are satisfactory.
Prices Delivery Delivery at Customers Premises • When goods are delivered, please sign, print name and state time of receipt on the drivers sheet. • Deliveries are made to a ground floor entrance point.
• Our aim is to produce a pricing strategy that is consistently below the market rate for the same specification. From time to time exceptional conditions may require a review of prices as at 1st October 2013.
• Please check the number of packages and containers and sign for these only, as this represents your proof of delivery.
• Items may be altered to accommodate pack size changes or in other circumstances beyond our control, notice will be given and revised prices advised where possible.
• If when you check the contents, there is a discrepancy, please report this within three working days to our Sales Office on 0845 270 8811 or Freefax 0800 243732.
• Specific product prices may increase on an exceptional basis should market conditions dictate, i.e. paper, steel, wood related products.
• After a school holiday period we will give sympathetic consideration to late notification of up to five working days after commencement of term. We will not accept liability for shortages or damages reported outside these time limits. The title of goods supplied shall remain with us until such time as full payment has been received. • We recognise the need for special delivery requirements on certain sites. Where required please contact us on 0845 270 8811.
Damaged Goods • We will replace all damaged goods free of charge providing notification is received within 3 working days and the items are made available for collection or examination in their original containers.
Faulty Goods • Please notify us as soon as a fault is discovered and we will gladly investigate the matter on your behalf.
• Our invoice shows the exact price and the total amount charged. • Prices ruling are at date of despatch not at date of order. • All prices shown are in £ sterling.
• Non-stocked lines ordered and no longer required will incur a handling charge at the discretion of the manufacturer.
• Goods sold to the purchaser remain the property of the company until all outstanding debts have been paid. Goods should be securely stored in such a way that they are clearly the property of the sellers and may be collected to settle any outstanding debt.
Minimum Order Values • Minimum order value all blue codes beginning with 067 when being ordered must have a collective value of £35 or more. Orders below £35 for 067 codes will be returned for increase by customer to correct order level.
Calls May Be Recorded • Calls may be recorded and monitored for training purposes.
Health & Safety At Work Etc Act 1974 The Control of Substances Hazardous to Health Regulations 1999 (COSHH)
Non Stock Products (9 figure / blue or black numbers) • Carriage may be charged for some furniture lines (black codes). Please ring at time of ordering for advice. • If you receive an invoice and are not in receipt of the goods please contact our Sales Office on 0845 270 8811 within 1 month of the invoice date.
Quotations • We are happy to quote for special requirements. Please contact our Sales Office on 0845 270 8811 or email customercare@kcs4education.co.uk
Collection Of Goods • To arrange a collection please contact our Sales Office on 0845 270 8811. We will collect stock goods over £10.00 ordered in error up to 30 days following delivery.
• Failure to make payment within the allotted time may lead to action being taken for the recovery of the debt and may result in the suspension of supplies until a satisfactory credit position has been restored.
Value Added Tax • All prices exclude VAT. • Customers who are not exempt will be charged VAT at the appropriate rate.
• This catalogue contains details of many items, some of which may be hazardous if they are not used properly. • Where possible notes have been included in the catalogue to draw attention to known hazards. • However, under the above legislation, it is the duty of the employer to provide sufficient information, instruction, training and supervision as is reasonably practical and to carry out risk assessments to ensure the health and safety of employees and anyone not in their employment who may be exposed to risks to their health and safety. • You should therefore check (if possible with your safety officer) that you have sufficient information on the products that you order and use, and any necessary notes of guidance, instructions for use, special labelling of the product etc, to enable you to comply with the above legislation. • We will provide reasonable quantities of relevant COSHH Data Sheets upon request for items which it supplies from stock. These Data Sheets can be obtained by contacting 0845 270 8811, downloading from KCS webshop or by writing direct to: COSHH Data Sheets Enquiries c/o Warehouse Control. KCS PO Box 196, West Malling, Kent ME19 6PX.
• We are unable to accept any food or perishable items back if ordered in error.
Payments
• Please contact our Sales Office on 0845 270 8811 to arrange for collection. Goods must be in their original packaging.
There are various methods of payment:-
Method 1. We send you an invoice and you can arrange to pay by cheque or bank transfer. 2. All major credit cards are now accepted.
• For Non-Stock supplies please request this information at the time of ordering. • Guidance on health and safety matters should be available from the responsible department or manager in your own organisation.
Cancellation Of Orders
Alternative Products/Labeling
• Where the customer wishes to cancel an order for non stocked goods, this cancellation must be made within 24 hours of the date the order was placed. If orders are not cancelled within this period a charge may be incurred. We reserve the right to pass on any charges that may be incurred due to customers ordering in error.
• We reserve the right, should circumstances dictate, to supply a product of a specification that differs from that detailed in the catalogue. In such cases every effort would be made to supply a product of at least the comparable quality.
3. Direct Debit. 4. Electronic Invoicing. 5. KCC customers can settle by AP File Transfer. For further information contact 0845 270 8811.
For Easy Ordering Please See Inside Front Cover
• Some of the YOU products may be supplied with alternative packaging and labelling to that shown.
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Terms & Conditions Returns Your DPN or Account Number
D This is your Account Number and is specific to your requirement. Your DPN or Account Number must be quoted on every order you send to us. Orders received without your DPN will be delayed and next day delivery cannot be guaranteed. Please ensure that your DPN is included in all contact with us. There is a space on the inside front cover to write your number for easy reference.
Returns Process Our returns process is a simple one, designed to allow you the necessary peace of mind that the goods will arrive back to us safely.
Please follow our simple returns process. • Call our sales office on 0845 270 8811 • Give the details of the goods in question and the relevant order number to a member of our sales team.
• We will arrange collection and process your return. • Your goods are then assessed. • Any relevant credit is then raised.
Stage 1 Contact KCS on 0845 270 8811 to request a collection
Stage 4 Goods collected within two working days
Stage 2 Information required • DPN (Account Number) • Order number • Product codes of items that need to be collected • Reason for collection • Number of packages for collection • Email address or fax number
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Stage 3 Only applicable to
customers outside Kent. Customer informed that they will receive the following: • Labels to be attached to the top of each package being collected. • Two Consignment Notes. The driver will sign one copy for the customer to keep as proof of collection. The second copy will be retained by the driver.
Stage 5 Packages returned to KCS to be assessed. A credit note will be issued or the customer will be contacted by our dedicated Discrepancies Team.
For Easy Ordering Please See Inside Front Cover