Questionnaire III Effective CAF User Label - The TQM Maturity of the Organisation The questionnaire for TQM Assessment Maturity is based on the eight EFQMŽ Fundamental Concepts of Excellence as formulated in the Excellence model version 2013. In the context of the CAF External Feedback Procedure, these principles of excellence were translated into four maturity levels adapted to the public sector environment All eight principles are to be checked by the organisation as a first step, in order to gain an understanding of the TQM maturity within the organisation. During the site visit, two principles – as chosen by the applicant – will be assessed in depth (one of which must either be Result orientation or Customer focus). The evaluation relates to the maturity level achieved by the organisation as a result of the self-assessment and the action plan. In order to obtain the Effective CAF User Label, all eight principles must at least reach the maturity level "Initiation level".
Rating Scale 0 = Initiation level has not been achieved E = Initiation level R = Realisation level M = Maturity level For each principle (all 8) a rating is to be given in the appropriate light blue field (0 to M) being marked with an "X". If the organization rates E, R or M, please include the instruments used per principle (all 8). Please tick appropriate instruments and / or add instruments in the field provided "{input possible here}. The External CAF feedback Actors review only the two principles selected by the applicant organization.
1. Leadership and constancy of purpose Please indicate which instruments are already in use in your organization:: Vision Mission Strategy Values Objectives Leadership Evaluation Please indicate further instruments in use: {input possible here}
2. Result Orientation Please indicate which instruments are already in use in your organization: Stakeholder Analysis Controlling Systems (at the level of services, processes, finances, employees, clients / citizens etc.) Inclusion of employees, clients / citizens, stakeholder into decision making processes Please indicate further instruments in use: {input possible here}
Maturity (M)
Initiation (E)
0
Principles
Realisation (R)
Please enter the name of the applicant organization:
Questionnaire III Effective CAF User Label - The TQM Maturity of the Organisation The questionnaire for TQM Assessment Maturity is based on the eight EFQMŽ Fundamental Concepts of Excellence as formulated in the Excellence model version 2013. In the context of the CAF External Feedback Procedure, these principles of excellence were translated into four maturity levels adapted to the public sector environment All eight principles are to be checked by the organisation as a first step, in order to gain an understanding of the TQM maturity within the organisation. During the site visit, two principles – as chosen by the applicant – will be assessed in depth (one of which must either be Result orientation or Customer focus). The evaluation relates to the maturity level achieved by the organisation as a result of the self-assessment and the action plan. In order to obtain the Effective CAF User Label, all eight principles must at least reach the maturity level "Initiation level".
Rating Scale 0 = Initiation level has not been achieved E = Initiation level R = Realisation level M = Maturity level For each principle (all 8) a rating is to be given in the appropriate light blue field (0 to M) being marked with an "X". If the organization rates E, R or M, please include the instruments used per principle (all 8). Please tick appropriate instruments and / or add instruments in the field provided "{input possible here}. The External CAF feedback Actors review only the two principles selected by the applicant organization.
3. Citizen / Customer Focus Please indicate which instruments are already in use in your organization:: Citizen / Customer Survey Dealing with results (e.g. Action Plans, Complaints Management etc.) Access to informations (e.g. folders, brochures, online etc.) Creating a common understanding of the employees about Customer Needs (Workshops, Trainings etc.) Inclusion of Citizens / Clients into decision making and Change Management Processes Please indicate further instruments in use: {Input possible here}
4. Management of processes and facts Please indicate which instruments are already in use in your organization:: Documentation of Processes Knowledge of employees about standard procedures Process indicators are collected Process changes are made in case of deviations Please indicate further instruments in use: {input possible here}
5. People development and involvement Please indicate which instruments are already in use in your organization: Personal Development Plan Training Plans Training Registry Performance Interview Employee Survey Inclusion of employees into strategy development Belohnungs-/Motivationssystem Please indicate further instruments in use: {input possible here}
Maturity (M)
Initiation (E)
0
Principles
Realisation (R)
Please enter the name of the applicant organization:
Questionnaire III Effective CAF User Label - The TQM Maturity of the Organisation The questionnaire for TQM Assessment Maturity is based on the eight EFQM® Fundamental Concepts of Excellence as formulated in the Excellence model version 2013. In the context of the CAF External Feedback Procedure, these principles of excellence were translated into four maturity levels adapted to the public sector environment All eight principles are to be checked by the organisation as a first step, in order to gain an understanding of the TQM maturity within the organisation. During the site visit, two principles – as chosen by the applicant – will be assessed in depth (one of which must either be Result orientation or Customer focus). The evaluation relates to the maturity level achieved by the organisation as a result of the self-assessment and the action plan. In order to obtain the Effective CAF User Label, all eight principles must at least reach the maturity level "Initiation level".
Rating Scale 0 = Initiation level has not been achieved E = Initiation level R = Realisation level M = Maturity level For each principle (all 8) a rating is to be given in the appropriate light blue field (0 to M) being marked with an "X". If the organization rates E, R or M, please include the instruments used per principle (all 8). Please tick appropriate instruments and / or add instruments in the field provided "{input possible here}. The External CAF feedback Actors review only the two principles selected by the applicant organization.
6. Continous Innovation and Improvement Please indicate which instruments are already in use in your organization: Inhouse Suggestion System Benchlearning Environmental Analysis Implementation of innovative methods Project Management according to PDCA-Cycle Please indicate further instruments in use: {input possible here}
7. Partnership development Please indicate which instruments are already in use in your organization: Partnership Agreements System for active search of new Partnerships Evaluation of Partnerships Please indicate further instruments in use: {input possible here}
8. Social Responsibility Please indicate which instruments are already in use in your organization: Impact Measurement Projects with added value for the citizens / society Please indicate further instruments in use: {input possible here}
Maturity (M)
Initiation (E)
0
Principles
Realisation (R)
Please enter the name of the applicant organization: