CAF is the European Common Assessment Framework for better Quality and Governance in Public Administration It is built on 9 criteria The 5 enabler criteria create the conditions for a high performing public administration
1.1 Developing its mission, vision and values
Strategy and Planning
Partnerships and Resources
1 2 Control performance of the organization 2 1 Identify stakeholder needs and expectations 3 3 Involve employees, strengthen their personal responsibility and support well-being 2 2 Develop strategy and planning based on the information gathered 1 4 Maintain appropriate relationships with policy and stakeholder groups 3 1 Manage and develop the staff 3 2 Developing and managing the competencies of employees 5 1 Develop and control processes to increase the benefit for citizens and customers 5 3 Coordinate processes within the organization and with other relevant organizations 5 2 Provide products and services for customers, citizens, stakeholders and society
CAF Enabler Criteria
and
4
and
to ensure
and resilience 4 1 Develop and manage partnerships with relevant organizations 4 2 Collaborate with citizens and civil society organizations 4 3 Manage finances 4 4 Managing information and knowledge 4 5 Managing technology utilization 4 6 Managing facilites
2 3 Communicate, implement and review strategy
planning 2
Manage innovation
change
agility
1 3 Act as a role model and support, motivate and inspire employees Leadership People Processes
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