Quality management with the Common Assessment Framework
Simply explained
Quality management in public organizations using the Common Assessment Framework (CAF) is simple and follows the principle of selfassessment by management and employees
Customize CAF assessment questionnaire to the organization
In this step, the assessment team is trained and a link to the CAF online tool is sent, by which the assessment (CAF assessment sheet) can be performed step-by-step
CAF Consensus workshop
In the action plan workshop, the measures are turned into project plans, responsibilities are distributed, resources are estimated, and the process is concretized
The CAF assessment form is customized to the organization in a first project step in order to create a common understanding in the assessment criteria
CAF Training and evaluation phase
After the self-assessment is completed, the results are reviewed in a consensus workshop and actions are determined by the assessment team
CAF Action Plan Workshop
Final Report
A final report on the results of the consensus workshop and action plan workshop with all developed measures and implementation plans is available
wwwcaf-centreeu