9 minute read
The latest comprehensive list of Chamber training courses and events
TRAINING & EVENTS
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HEALTH & SAFETY
MENTAL HEALTH AWARENESS
Date: 29 April (half-day) Cost: Members £140 + VAT Non-members £180 +VAT This half-day course is aimed at providing learners with the knowledge to identify suspected mental health conditions and the skills to start a conversation and be able to signpost the person towards professional help. Reducing the impact on individuals and organisation, this course is suitable for staff at all levels in all sectors of industry and business where a company has identified the requirements or wish to improve their knowledge.
HEALTH & SAFETY FOR THE SMALL BUSINESS
Date: 19 May (one-day) Cost: Members £229 + VAT Non-members £299 + VAT To provide delegates with the knowledge and understanding of general Health and Safety legislation including specific legislation relating to their business. A toolkit of information to take away and apply to their own business, for owners, directors and managers for any small business with specific responsibilities regarding to managing and coordinating health and safety, does not require prior knowledge or understanding.
MANAGEMENT AND PERSONAL DEVELOPMENT
SUCCESSFUL SUPERVISORY MANAGEMENT
Date: 13 & 14 April (two days) Cost: Members £458 + VAT Non-members £598 + VAT The transition from team member to team leader is one of the most challenging. These pragmatic workshops teach you how to increase work output, improve the quality of work and achieve greater flexibility in working. It is essential training for established and newly appointed supervisory staff and is vital training for anyone about to become a supervisor.
MANAGING YOUR WORKLOAD
Take a day to reassess the purpose of your role and how to achieve the key tasks. Look at ways to manage the less productive tasks and then pick-up lots of tips and techniques to help make things run more smoothly. Take away a list of practical tasks and habit changes that you know will make a difference to the way you work.
LEADING TEAMS REMOTELY
Date: 27 April (half-day) Cost: Members £140 + VAT Non-members £180 + VAT This course is designed for leaders who need to manage a team or group of individuals remotely and ensure business continuity and engagement. It will explore four key strategies and what kind of leaders succeed most often in remote environments. It will examine Communication Skills, Focus & Priorities, Building Trust and Relationships and Leadership Mindset.
CONFLICT MANAGEMENT
Date: 6 May (half-day) Cost: Members £140 + VAT Non-members £180 + VAT Conflict management is a way of resolving conflict early by means of skilled communication and negotiation. The important question is how well to handle conflict situations well? Some people are too pushy and say too much, some are too passive and say nothing. The best way to resolve conflicts is to develop a rational approach to all people and all problems.
ILM ACCREDITED MANAGEMENT DEVELOPMENT PROGRAMME
Date: 11 May (nine scheduled modules) Cost: Members £2,009 + VAT Non-members £2,599 + VAT This comprehensive programme, delivered over nine modules, is essential for anyone who needs to increase their management skills, improve their leadership skills and boost their confidence in managing and developing others.
IMPROVE YOUR SELF CONFIDENCE IN THE WORKPLACE
Date: 11 May (half-day) Cost: Members £140 + VAT Non-members £180 + VAT This half-day workshop will explain the elements that make up your self-confidence and how each of those can be improved effectively, rapidly and permanently. This will lead to improved effectiveness and engagement in the workplace and give greater resilience to deal with issues when things don’t go according to plan.
EFFECTIVE APPRAISAL SKILLS
Date: 20 May (one-day) Cost: Members £229 + VAT Non-members £299 + VAT Appraisal is a key part of performance management. It offers a regular opportunity to provide people with constructive feedback about their performance and to set objectives both for achieving their task and for further developing their capability. The significant increase in home working due to Covid-19 and a change in work practices, has made it even more important to maintain contact and give people feedback.
GETTING THE MESSAGE RIGHT
HELPING DIFFICULT CUSTOMERS
Date: 22 April (half-day) Cost: Members £140 + VAT Non-members £180 + VAT We all know how hard it can be to handle difficult people. With many organisation’s automating their processes and procedures, customers are even more likely to become difficult when they finally get through to a person. They take their frustration out on the poor staff member who answer the phone, email, the tweet, of the Facebook post. This course aids the challenge for staff to stay calm and deliver the level of service needed.
SUCCESSFUL BUSINESS WRITING IN THE 21ST CENTURY
This practical course aims to help people understand how they can make their written messages more effective, inclusive, and appropriate to the needs of their audience. We will focus on basic grammar as well as the subtle changes needed to remain professional when writing for different channels such as email, letter, text and web chat. People are encouraged to bring examples of their written work to review during this half day session.
CUSTOMER SERVICE ON THE TELEPHONE
Date: 12 May (one-day) Cost: Members £229 + VAT Non-members £299 + VAT A telephone conversation may be the only contact you have with your customers or incoming enquiries; it is therefore essential that you master the skills to keep the conversation flowing; obtain important information and ensure your customer - or potential customer - leaves the call with a good impression of your company.
SALES AND MARKETING
THE ART OF NEGOTIATING - BASICS
Date: 15 April (half-day) Cost: Members £140 + VAT Non-members £180 + VAT Training within a sales arena, negotiation arises at some point, and if you are unprepared or inexperienced, you will find yourself giving into your customer’s demands. This half day workshop helps you to develop your negotiation skills for whatever scenario you come across in day to day dealings and helps to improve more beneficial outcomes.
EFFECTIVE TELESALES SKILLS
Date: 21 April (one-day) Cost: Members £229 + VAT Non-members £299 + VAT Whether you are meeting your clients face to face or running sales meetings via Zoom it’s important to get an understanding of their issues/problems, effectively demonstrating how you can help them and ultimately close to win the business. How effective are yours? Are you winning business? If not, this is the workshop for you!
TRAINING COURSES
All Chamber training courses are currently delivered virtually in compliance with Covid-19 restrictions. Call the Training department for more details on 01604 490490 or email
training@northants-chamber.co.uk
LINKEDIN FOR BUSINESS
Date: 22 April (half-day) Cost: Members £140 + VAT Non-members £180 + VAT Utilise LinkedIn to grow your business by building deeper relationships with your current clients, get more referrals and connect with new potential clients. Learn how to search effectively, use the reminder feature, are you publishing on LinkedIn and so much more. This is an interactive workshop to learn how to use LinkedIn as a marketing and business development tool.
SEO – BE SEEN ONLINE POST COVID
Date: 5 May (half-day) Cost: Members £140 + VAT Non-members £180 + VAT By leveraging the fundamentals of search engine optimization (SEO), you can ensure that your business pops up in these all-important search results. This workshop is about mastering SEO fundamentals. How to make improvements that boost your website's visibility on search engines, attracting the right kind of traffic to the right pages on your site.
SOCIAL MEDIA MARKETING
Date: 13 May (one-day) Cost: Members £229 + VAT Non-members £299 + VAT This practical session will show how social media feeds into your company’s business and communications objectives, and how to gain the most mileage out of the marketing budget! This is ideal for all personnel looking to develop an understanding of how social media can be utilised to its full potential as an essential marketing tool.
EFFECTIVE FACE TO FACE MEETINGS
Date: 18 May (one-day) Cost: Members £229 + VAT Non-members £299 + VAT Whether you are meeting your clients face to face or running sales meetings via zoom it’s important to get an understanding of their issues/problems, effectively demonstrating how you can help them and ultimately close to win the business. How effective are yours? Are you winning business? If not, this is the workshop for you!
GOOGLE ANALYTICS BASICS
Date: 25 May (half-day) Cost: Members £140 + VAT Non-members £180 + VAT This workshop teaches you the essentials for monitoring your online marketing and improving your website, along with skills and analytics tips that you will be able to put into practice on a daily basis.
INTERNATIONAL TRADE POST BREXIT!
UNDERSTANDING EXPORT & EXPORT DOCUMENTATION, BCC ACCREDITED
Date: 11 May (one-day) Cost: Members £299 + VAT Non-members £369 + VAT Suitable for beginners & those working in an export environment that have never had any formal training. The course looks at the end-to-end export process providing an understanding of the export documentation requirements and shipping using freight forwarders and couriers.
CUSTOM PROCEDURES & INTERNATIONAL DOCUMENTATION INCLUDING RULES OF ORIGIN, BCC ACCREDITED
Date: 20 May (one-day) Cost: Members £299 + VAT Non-members £369 + VAT This course is a follow on from Export and Export Documentation, suitable for those working in an export environment requiring further detailed export and customs procedures information or an experienced refresher course. The course provides further export procedure details whilst also looking at the Customs Procedures and Compliance requirements for successful international trade.
INFORMATION TECHNOLOGY
The CHAMBER EVENTS TEAM has worked hard to adapt and deliver a new format of events, increasing the range and availability of our schedule. Look out for the following
events in our events calendar:
EVENT IN FOCUS
Firms from across Milton Keynes will be given the opportunity to widen their network of business contacts at one of the Chamber’s forthcoming virtual events.
Milton Keynes Chamber will host an event designed to help attendees strengthen their relationships with fellow Chamber members and forge relationships with non-members across Milton Keynes and from further afield.
All attendees will meet up in a Zoom Room before being given three opportunities to go into breakout rooms. On each occasion they will have the chance to give a one-minute pitch about their organisation to the breakout room before taking part in general networking.
Milton Keynes Chamber membership manager Sunny Singh said: “We’ve been holding our virtual Milton Keynes Chamber and NonMembers Networking events every other month since last July and we’ve been thrilled by how popular they have proved to be.
“Here, at Milton Keynes Chamber we work tirelessly to help our members thrive because we want them to be successful and to be part of a strong business community that supports one another.”
The event will take place from 10am to 11.15am on Thursday 6 May and admission is free.
Places are limited to one attendee per company and can be booked at www.chambermk.co.uk/events
FORTHCOMING EVENTS
MK CHAMBER SPEED NETWORKING
Date: Thursday 8 April Time: 10 – 11.15am
NEXT GENERATION SANDWICH SOCIAL
Date: Tuesday 13 April Time: 12pm-1pm
MEET THE NEIGHBOURS
Date: Thursday 15 April Time: 10 – 11.15am
NEXT GENERATION CPD: BEAT THE OFFICE OVERWHELM!
Date: Wednesday 28 April Time: 3.30-4.30pm
FRIDAY WIND DOWN NETWORKING
Date: Friday 30 April Time: 3-4pm
MK CHAMBER MEMBERS AND NON-MEMBERS NETWORKING
Date: Thursday 6 May Time: 10 – 11.15am
NEXT GENERATION SANDWICH SOCIAL
Date: Tuesday 11 May Time: 12pm-1pm
YOUTUBE CHANNEL
Look out for our new YouTube channel entitled ‘NN & MK Chambers of Commerce’ which allows our subscribers to watch back ChamberLive events so you never have to miss out!
