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TRAINING & EVENTS
TRAINING & EVENTS HEALTH & SAFETY MENTAL HEALTH AWARENESS Date: Cost:
29 April (half-day) Members £140 + VAT Non-members £180 +VAT This half-day course is aimed at providing learners with the knowledge to identify suspected mental health conditions and the skills to start a conversation and be able to signpost the person towards professional help. Reducing the impact on individuals and organisation, this course is suitable for staff at all levels in all sectors of industry and business where a company has identified the requirements or wish to improve their knowledge.
HEALTH & SAFETY FOR THE SMALL BUSINESS Date: Cost:
19 May (one-day) Members £229 + VAT Non-members £299 + VAT To provide delegates with the knowledge and understanding of general Health and Safety legislation including specific legislation relating to their business. A toolkit of information to take away and apply to their own business, for owners, directors and managers for any small business with specific responsibilities regarding to managing and coordinating health and safety, does not require prior knowledge or understanding.
MANAGEMENT AND PERSONAL DEVELOPMENT SUCCESSFUL SUPERVISORY MANAGEMENT Date: Cost:
13 & 14 April (two days) Members £458 + VAT Non-members £598 + VAT The transition from team member to team leader is one of the most challenging. These pragmatic workshops teach you how to increase work output, improve the quality of work and achieve greater flexibility in working. It is essential training for established and newly appointed supervisory staff and is vital training for anyone about to become a supervisor.
MANAGING YOUR WORKLOAD Date: Cost:
20 April (one-day) Members £229 + VAT Non-members £299 + VAT
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Take a day to reassess the purpose of your role and how to achieve the key tasks. Look at ways to manage the less productive tasks and then pick-up lots of tips and techniques to help make things run more smoothly. Take away a list of practical tasks and habit changes that you know will make a difference to the way you work.
LEADING TEAMS REMOTELY Date: Cost:
27 April (half-day) Members £140 + VAT Non-members £180 + VAT This course is designed for leaders who need to manage a team or group of individuals remotely and ensure business continuity and engagement. It will explore four key strategies and what kind of leaders succeed most often in remote environments. It will examine Communication Skills, Focus & Priorities, Building Trust and Relationships and Leadership Mindset.
CONFLICT MANAGEMENT Date: Cost:
6 May (half-day) Members £140 + VAT Non-members £180 + VAT Conflict management is a way of resolving conflict early by means of skilled communication and negotiation. The important question is how well to handle conflict situations well? Some people are too pushy and say too much, some are too passive and say nothing. The best way to resolve conflicts is to develop a rational approach to all people and all problems.
ILM ACCREDITED MANAGEMENT DEVELOPMENT PROGRAMME Date:
11 May (nine scheduled modules) Cost: Members £2,009 + VAT Non-members £2,599 + VAT This comprehensive programme, delivered over nine modules, is essential for anyone who needs to increase their management skills, improve their leadership skills and boost their confidence in managing and developing others.
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IMPROVE YOUR SELF CONFIDENCE IN THE WORKPLACE Date: Cost:
11 May (half-day) Members £140 + VAT Non-members £180 + VAT This half-day workshop will explain the elements that make up your self-confidence and how each of those can be improved effectively, rapidly and permanently. This will lead to improved effectiveness and engagement in the workplace and give greater resilience to deal with issues when things don’t go according to plan.
EFFECTIVE APPRAISAL SKILLS Date: Cost:
20 May (one-day) Members £229 + VAT Non-members £299 + VAT Appraisal is a key part of performance management. It offers a regular opportunity to provide people with constructive feedback about their performance and to set objectives both for achieving their task and for further developing their capability. The significant increase in home working due to Covid-19 and a change in work practices, has made it even more important to maintain contact and give people feedback.
GETTING THE MESSAGE RIGHT HELPING DIFFICULT CUSTOMERS Date: Cost:
22 April (half-day) Members £140 + VAT Non-members £180 + VAT We all know how hard it can be to handle difficult people. With many organisation’s automating their processes and procedures, customers are even more likely to become difficult when they finally get through to a person. They take their frustration out on the poor staff member who answer the phone, email, the tweet, of the Facebook post. This course aids the challenge for staff to stay calm and deliver the level of service needed.
SUCCESSFUL BUSINESS WRITING IN THE 21ST CENTURY Date: Cost:
28 April (half-day) Members £140 + VAT Non-members £180 + VAT
This practical course aims to help people understand how they can make their written messages more effective, inclusive, and appropriate to the needs of their audience. We will focus on basic grammar as well as the subtle changes needed to remain professional when writing for different channels such as email, letter, text and web chat. People are encouraged to bring examples of their written work to review during this half day session.
CUSTOMER SERVICE ON THE TELEPHONE Date: Cost:
12 May (one-day) Members £229 + VAT Non-members £299 + VAT A telephone conversation may be the only contact you have with your customers or incoming enquiries; it is therefore essential that you master the skills to keep the conversation flowing; obtain important information and ensure your customer - or potential customer - leaves the call with a good impression of your company.
SALES AND MARKETING THE ART OF NEGOTIATING - BASICS Date: Cost:
15 April (half-day) Members £140 + VAT Non-members £180 + VAT Training within a sales arena, negotiation arises at some point, and if you are unprepared or inexperienced, you will find yourself giving into your customer’s demands. This half day workshop helps you to develop your negotiation skills for whatever scenario you come across in day to day dealings and helps to improve more beneficial outcomes.
EFFECTIVE TELESALES SKILLS Date: Cost:
21 April (one-day) Members £229 + VAT Non-members £299 + VAT Whether you are meeting your clients face to face or running sales meetings via Zoom it’s important to get an understanding of their issues/problems, effectively demonstrating how you can help them and ultimately close to win the business. How effective are yours? Are you winning business? If not, this is the workshop for you!
