inbusiness Milton Keynes April May 22 by Kemps Publishing

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inbusiness @ChamberMK

www.chambermk.co.uk

THE VOICE OF MILTON KEYNES BUSINESS

APRIL/MAY 2022

CREATING THE RIGHT CULTURAL FIT 123 INTERNET GROUP BUSINESS REPORT: APPOINTMENTS AT NEXT GENERATION SPOTLIGHT: MANUFACTURING THE OFFICIAL PUBLICATION OF MILTON KEYNES CHAMBER

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INBUSINESS

CONTENTS inbusiness

APRIL 2022/MAY 2022

15 BUSINESS REPORT

Pet accessory firm secures Dragon’s Den investment

Consider a move to a digital phone line

New faces at Next Generation

Director wins top award

Chamber Business Partners: Right Digital Solutions and Pulse Group Media

Businesses encouraged to take on learners

First anniversary for Chamber deputy CEO

Tax firm commits to sustainable practices

Marketing agency joins skills initiative

GOING GLOBAL 15

EU trade deal not helping small firms

TALKING BUSINESS 16

Scott Jones, 123 Internet Group

IN THE SPOTLIGHT

MANUFACTURING Launch of eco-friendly e-cigarette

HOTELS & EVENTS Hotel joins pledge to reduce net emissions

TRAINING & EVENTS 24

The latest comprehensive list of Chamber training courses and events

MEMBER ZONE

Students plant trees for Jubilee

MBE for long-standing educator

Member Profile: Martin Lewis-Stevenson, Pulse Group Media

Next Generation, plus new members

The June/July 2022 issue of inbusiness will include features on: Technology & Innovation and Legal Services The deadline for editorial submissions is: 5 April

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INBUSINESS

inbusiness THE VOICE OF MK BUSINESS

CONTACT DETAILS

VIEWPOINT

T: 01908 733082 MILTON KEYNES CHAMBER OF COMMERCE Waterside House, 8 Waterside Way, Northampton NN4 7XD NEWS AND ARTICLES SHOULD BE SENT TO: inbusiness.MK@chambermk.co.uk Editorial process managed by Ballyhoo PR EDITOR: Laura Smith EDITORIAL ASSISTANT: Katie Macdonald

PUBLISHED BY: Kemps Publishing Ltd Unit 8, The Courtyard, 707 Warwick Road, Solihull B91 3DA T: 0121 765 4144 W: www.kempspublishing.co.uk MANAGING EDITOR: Laura Blake DESIGNER: Stuart Burton ADVERTISING T: 0121 765 4144 E: jon.jones@kempspublishing.co.uk PRINTERS: Stephens & George Print Group FRONT COVER: 123 Internet Group See pages 16-17 COVER PHOTO: Jane Russell Photography ABOUT THIS MAGAZINE: inbusiness is a bi-monthly publication and digital magazine distributed to over 3,000 Chamber members and key businesses in Milton Keynes. The publication focuses on news and information about local companies and the initiatives and advice available to increase the prosperity of firms in the Milton Keynes area. Milton Keynes Chamber welcomes newsworthy articles of business interest, giving preference to Chamber members. As editorial space is limited, inclusion cannot be guaranteed and the editor may amend or reject articles submitted.

FOLLOW MILTON KEYNES CHAMBER AT:

www.facebook.com/MiltonKeynesChamber @ChamberMK www.linkedin.com/company/milton-keynes-chamber-ofcommerce

A MESSAGE OF THANKS FROM THE CHAMBER We’ve had such an incredible start to 2022 that it’s only fair I start this Viewpoint with several heartfelt thank yous. Firstly, I want to thank everyone who filled in our latest Quarterly Economic Survey (QES). At a local level we use this information when we’re talking with county decision makers about ways to improve trading conditions for businesses here. By filling in the QES you also show how active our business community is which helps us to attract leading experts to share their insights and advice with members. Indeed, only recently we welcomed a representative from the Bank of England to one of our PolicyHour sessions to talk to members about interest rates, inflation and the economy. We also share information from our QES with our colleagues at the British Chambers of Commerce to strengthen their voice when they’re lobbying on behalf of British businesses at a national level. It only takes two minutes to fill in the QES so I’d urge all members to fill in the next survey when it is live between 16 May and 9 June. I’d also like to thank several key members of our platform for young entrepreneurs, the Next Generation Chamber. A big thank you goes to outgoing president Hannah Brady and outgoing vice president Conor Slasberg, who was Next Generation Chamber’s first president and hosted the inaugural Next Generation Business Awards. Hannah and Conor have been incredibly hard-working committee members and we’re grateful for the dedication they’ve shown to the organisation. I’d also like to thank Nina Gandy, Imran Ilias and Jamie Cochrane for recently becoming new Next Generation Chamber’s committee members. We know they’ll be fantastic in their new roles and we’re looking forward to working with them. I’d like to thank our Chamber team for everything they do for our members and most especially for all the hard work they’re currently doing behind the scenes in preparation for the Milton Keynes Chamber Business Exhibition in June – more details on this coming soon! And finally, thank you to you, our valued members. It’s a fantastic time to be a part of the Milton Keynes business community.

Best wishes, Louise Wall Interim CEO, Milton Keynes Chamber

www.youtube.com/MiltonKeynesChamber You can also follow our International Trade Team on Twitter: @ChamberMKExport For further information on Milton Keynes Chamber, call: 01908 733082 or visit: www.chambermk.co.uk

inbusiness is produced on behalf of Milton Keynes Chamber by Kemps Publishing Ltd and is distributed without charge to all Chamber members and other leading businesses in the Milton Keynes area. The Chamber and the publisher are committed to achieving the highest quality standards. However, views expressed in the magazine are independent and while every care has been taken to ensure that the information it contains is accurate, neither Milton Keynes Chamber nor the publisher can accept any responsibility for any omission or inaccuracies that might arise. PRIVACY NOTICE: Kemps Publishing Ltd process personal information for certain legitimate interest purposes, which includes the following: • To provide postal copies of this publication to Chamber members and Kemps’ customers; and • To offer marketing and promotional opportunities within this publication to Chamber members and prospects. Whenever we process data for these purposes, we always ensure we treat your Personal Data rights in high regard. If you wish to, you can visit www.kempspublishing.co.uk to view our full Privacy Notice and to learn more about our legitimate interests and your rights in this regard.

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CHAMBER BUSINESS PARTNERS

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BUSINESS REPORT

MILTON KEYNES CHAMBER keeps its members up to date with all the latest business news. Whether it’s through the pages of this magazine, our website or regular email updates, we will always endeavour to keep you in the picture and informed

INNOVATION HUB LAUNCHED

Debbie Greaves and her partner Rob Angell present to the Dragons

DRAGON GOES BARKING MAD FOR PET BUSINESS A pet accessory business near Milton Keynes that recently won Best New Business at the Pet Industry Federation (PIF) Awards, has secured a £35,000 investment from Sara Davies, who stars on the popular BBC1 TV show, Dragons’ Den. Sara Davies, who was also recently a contestant on BBC 1’s Strictly Come Dancing, sought a 25% stake in this successful and budding pet/fashion accessory business in return for her £35,000 investment. The money will be used by the entrepreneurs Debbie Greaves and her partner Rob Angell to rebrand their business, expand their production capacity and using Sara’s experience and knowledge, will investigate the opportunity to market and sell their products on

TV shopping channel networks Barking Bags came about as a across the globe. result of the need to find a bag that During the making of the would carry all the paraphernalia episode, new Dragon Steven that Debbie and Rob needed when Bartlett, the youngest ever they were walking their dog, investor on the show who Maisie. made his millions in The fashionable and the social media multifunctional world, mentioned ‘THE BAGS unisex design is he had written a weatherproof and ARE PACKAGED bestselling book suitable for any IN THE UK AT MK called Happy Sexy climate or Millionaire but SNAP - A LOCAL environment. stated he was still CHARITY’ The bags are looking for a currently made by girlfriend. Debbie artisans in India and cheekily mentioned that are packaged in the UK at her daughter was off set MK SNAP - a local charity and she could introduce her to him working with adults with learning afterwards, which resulted in a difficulties. surprised look from the new Dragon as witnessed on the TV trailer. Visit: www.barkingbags.co.uk

MK:U – the new university for Milton Keynes – has launched its brand new Innovation Hub, which aims to be a central beacon for innovation within the Milton Keynes business community. The Innovation Hub, based in the university’s Bouverie House building on Silbury Boulevard, will host regular events in its spotlight space to showcase new and interesting innovations and help businesses discover new ways to utilise emerging technologies, while providing networking opportunities. It also houses a creative makerspace – unique to Milton Keynes – providing the tools to make new ideas a reality, as well as a communications lab for developing and testing new technologies. Professor Lynette Ryals OBE, chief executive of MK:U, said: “By showcasing the newest ideas and helping to develop pioneering mindsets, the Hub will bring businesses together to learn and grow. It will support Milton Keynes in becoming one of the UK leaders for innovation, with particular focus towards smart cities and connectivity.” If you are interested in using the space for an event or for more information, visit: www.mku.ac.uk/ InnovationHub

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BUSINESS REPORT

DON’T DELAY - SWITCH TO DIGITAL LINES TODAY

Angela Rhodes

MILESTONE FOR CRISPIN RHODES Award-winning Milton Keynes based HR consultancy Crispin Rhodes is celebrating 25 years of trading. The renowned local firm was founded by HR specialist Angela Rhodes and incorporated on 20 March 1997. A gala event on 16 March was held for Crispin Rhodes clients at MK Gallery to mark the milestone. Guests enjoyed an afternoon tea as well as a presentation of key employment law updates to help businesses manage their teams. The event also celebrated the many achievements of Crispin Rhodes founder and director Angela, who will retire in June. Angela said: “Crispin Rhodes has very much been a labour of love for me and for my team. I am overjoyed and proud to celebrate 25 years of success and, while both my name and heart will always be in this company, I feel now is the perfect time to step down and let my talented colleagues storm ahead. “Having joined the HR Solutions family in July 2020 and enhanced the service we provide to our clients, I know I leave the company in good hands.” Angela’s many valued clients will be serviced by the HR Solutions team. Visit: www.crispinrhodes.co.uk Call: 01908 576991

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Local communications company dbfb are urging businesses to consider moving to a digital phone line in preparation for the Openreach switch off. Traditional analogue PSTN (Public Switched Telephone Network) and ISDN (Integrated Services Digital Network) will be switched off by Openreach in 2025, and from 2023 you won’t be able to order new PSTN/ISDN services. This means that by 2025 every phone line in the UK will be digital, with calls being routed over the internet. With 42% of small and medium businesses still using analogue data, dbfb, which specialise in telephony, connectivity and IT solutions, want to help local businesses in Milton Keynes make the move to VoIP (Voice over Internet Protocol). They’re offering free installations, as well as three months half price subscription for cloud‘MORE based systems to help companies get started. BUSINESSES dbfb can manage your switch end-to-end, ARE MOVING taking the hassle out of the move, including managing your project from the start, FROM ANALOGUE through to go-live. SYSTEMS TO Simon Pickering, managing director at DIGITAL dbfb, said: “More businesses are moving NETWORKS from analogue systems to digital networks Simon Pickering already. Whether you’re still in contract, are ALREADY’ coming out of contract, or are just ready to make accelerated the move to digital networks, the switch. With business models changing, including with many businesses already making the switch hybrid and remote models, it makes sense to start ahead of time. moving to a digital way of working.” The VoIP market is being driven increasingly by the Email: discover@dbfb.co.uk rapid changes in technology over the years, plus the Call: 01604 673320 exceptional flexibility of the infrastructure that’s Visit: www.dbfb.co.uk working behind the scenes. The pandemic only

HIGH PRAISE FOR STAFF TRAINING Mercer & Hole has achieved the highly acclaimed ACCA Platinum Employer Status for training, recognising its high standards and commitment to staff training and professional development across the firm. The ACCA is the global body for professional accountants and the Platinum Employer Status for training has been achieved during 2021 (including the lockdown periods), where Mercer & Hole’s commitment to providing and supporting training across the firm continued without pause. Steve Robinson, audit and business advisory partner at Mercer & Hole said: “We are very pleased to have achieved the Platinum Employer Status for training and the global recognition this brings to the firm as an employer. We apply the same, rigorous levels across all of the training schemes our employees participate in, as

we want to give them the best opportunity to achieve professional qualifications. Simply, we want to provide the right environment for staff to achieve the very best they can.” With high competition in the accountancy sector for

professionals at all levels, access to and support for training and professional development is very important. Sarah Murphy, head of human resources at Mercer & Hole said: “The ACCA gives an excellent globally recognised business qualification. Our investment in staff from start to finish enables them to become well-rounded individuals who own their own career development. We provide the tools, opportunities and support to enable success.” This year, Mercer & Hole is investing in 29 trainees and apprentices (including ACCA) to continue to build a strong future for the firm. As well as the investment in the training courses, staff are supported with paid study days, partner support and exposure to a range of clients and client sectors to gain valuable, practical experience.

Steve Robinson

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BUSINESS REPORT

NEW FACES AT NEXT GENERATION An organisation which supports more than 100 young entrepreneurs from across Milton Keynes and Northamptonshire has made three exciting new appointments. Next Generation Chamber was created in 2017 by Milton Keynes Chamber and Northamptonshire Chamber to help businesses support and nurture staff who are dedicated to advancing their careers. Throughout the pandemic it has continued to provide vital personal development sessions and social opportunities to its members and has now welcomed Nina Gandy, Jamie Cochrane and Imran Ilias to its committee to help drive the organisation forward. Cynthia Spencer Hospice corporate partnerships fundraiser Nina Gandy, 31, has been a member since 2019. She said: “Next Generation Chamber encourages development and helps individuals to thrive, to share stories, ideas, passions and to be the best they can be. “I want to understand what members need from Next Generation Chamber and encourage new members to join.” Imran Ilias, 25, joined the organisation last year and is a commercial litigation paralegal and

future trainee solicitor at Wilson Browne Solicitors. He said: “I really like the mix of people who attend Next Generation Chamber events - the future leaders of the county. I wanted to join the committee to create an impact by planning and promoting the events. I want to encourage more professionals of similar backgrounds to get involved.” PBC Business Recovery & Insolvency associate Jamie Cochrane, 33, added: “I joined Next

Generation Chamber shortly before the pandemic. I’ve seen the good work it does in terms of helping people with their continuing professional development and I’m keen to drive that forward.” President Hannah Brady was thrilled to welcome the new committee members and said a heartfelt thank you to outgoing vice president Connor Slasberg, who was the organisation’s first president and hosted its inaugural Next Generation Business Awards.

Hannah said: “It's brilliant to see Nina, Jamie and Imran joining the committee. I'm really looking forward to working together this year to strengthen Next Gen. “I’d also like to thank Connor for his support and passion for Next Gen since it launched.”

Nina Gandy

Imran Ilias

Jamie Cochrane

To find out more about the benefits of joining Next Generation Chamber visit www.nextgenerationchamber.co.uk or call 01908 733082.

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COMPANY DIRECTOR TAKES HOME TOP AWARD 20 YEARS FOR BLUE I GROUP This year Blue I Group celebrates its 20th Anniversary. Blue I Group began in 2002 as an event technology provider focusing on supporting clients with video equipment and services within the events industry. Lee Bradshaw and Stevie Warne setup Blue I to create a company that provided an exceptional level of service backed up with the latest equipment and technology. Since its inception, the company has seen exceptional growth and the group has evolved, with event technology, theatre technology, GmbH and design all within its portfolio. Lee said: “What a fantastic journey so far. An organisation is only as good as the people who live and work in it. It's testament to everyone who got us here and are steering us towards the future.” Visit: www.bluei.group

Award-winning local software business Web Alliance have celebrated an addition to their many honours after managing director Ashish Kumar won the muchcoveted Institute of Directors Midlands Director of the Year Award 2021. The awards committee were quick to explain the reasons behind presenting the award to Ashish, stating: “The combination of the pandemic and Brexit have required directors to react quickly and creatively under difficult operating conditions, and this year more than ever, we want to celebrate you as an outstanding director”. Ashish, founder of the Northampton-based bespoke software development specialist, found himself both surprised and delighted. “This award means so much to all of us at Web Alliance,” he explained. “We are, in every sense of the word, a family business. The philosophy of looking after our clients and our team is at the core of everything we do. We started our journey as a sole trader with a handful of customers and, from that small beginning, we have grown to a multi-employee business with offices on two continents. “We may have grown, but we’ve never outgrown the core principles we still abide by. This is still our family business, and everyone who works with us is treated as part of that.”

Ashish Kumar collects his award

‘THIS AWARD MEANS SO MUCH TO ALL OF US AT WEB ALLIANCE’

CAWLEYS ANNOUNCE RAFT OF PROMOTIONS Cawleys, the Luton based recycling and resource management business, have announced a number of promotional appointments at board level. Firstly, Nigel Ingram, operations director, has been appointed to the main board. Nigel has a wealth of experience in the waste management and recycling sector

Peter Greig

8 inbusiness APRIL/MAY 2022

and since joining Cawleys, his experience and detailed approach has resulted in huge benefits to company performance. Secondly, board director Anna Cawley has taken up the new role of strategy and communications director. This promotion acknowledges Anna’s long experience with the company and her new role will include a strong

Kathryn Wright

focus on developing the Carbon Reduction Plan for the business. Both promotions reflect the success achieved by Cawleys’ team in the last few years and the organisation’s dedication to future growth. The family run business has made these changes alongside a number of other key strategic promotions in sales and account management divisions. These

Anna Cawley

include the promotion of Kathryn Wright to sales director, and Peter Greig’s promotion to head of account management. Nigel Ingram said: “Since joining Cawleys it has been a pleasure to build on the great foundations in place and drive the operations division from strength to strength. It’s an honour to be joining the board of such a forward-thinking business that has managed to retain its independent status as a family-run organisation.” Anna Cawley added: “As we emerge from the pandemic and look forward, environmental governance will be increasingly important. It is vital that our strategy compliments our dedication to sustainability and my new role will be instrumental in overseeing our journey to net zero status. I am extremely excited to be taking on this new challenge.”

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CHAMBER BUSINESS PARTNERS

BUSINESS PARTNERS

Chamber Business Partners are an exclusive group of influential companies from within the Milton Keynes Chamber membership. There are three levels of membership – Silver, Gold and Platinum

INTRODUCING THE RDS DIGITAL HEALTH CHECK Right Digital Solutions has launched a new workplace health check service. The workplace innovations firm will provide a detailed consultation with an expert aligned to your sector, in order to analyse whether your current working practices are effective for your firm. RDS will assess your current technology architecture across 10 key areas and then provide feedback on how your score compares to similar businesses as well as providing a detailed plan for improvement. Managing director Ian Jones said: “Workplaces look and feel a bit different than they did in March 2020, when many organisations rushed to adopt new technology and a remote working culture. As we emerge from the pandemic it is right to analyse whether this new way of working is actually the best fit for your team and your organisation.

“Our holistic and multidisciplinary approach measures where you are on your digital journey in relation to the best ‘WORKPLACES practice solution in your LOOK AND FEEL sector.” A BIT DIFFERENT The assessment is THAN THEY DID complimentary for all IN MARCH 2020’ readers of the inbusiness magazine. Right Digital Solutions specialise in managed workplace technology enabling its clients to be more agile, more efficient, and more profitable. The service offering includes print and document management, business telephony and mobile solutions as well as an extensive range of digital solutions including IT security software and workplace innovation tools. For more information on the RDS digital health check visit: www.rightdigitalsolutions.com/dig ital-health-check

BUSINESS TIMES REVEALS NEW-LOOK WEBSITE A new-look website bringing all the latest business news across Northamptonshire is being launched by Business Times, the county’s longest-established and most respected business newspaper. www.business-times.co.uk is now live and has been months in the making as Business Times’ new owners Pulse Group Media carefully researched exactly what its readers and advertisers wanted the site to deliver, alongside designers and digital marketing specialists Square Media. The result is a site that is easy to navigate and contains all the information, news, comment and marketing opportunities for Northamptonshire’s business community. “This is a real game-changer and 10 inbusiness APRIL/MAY 2022

a crucial part of our growth strategy for Business Times and its sister titles Business MK and the NN Pulse and MK Pulse magazines,” said Pulse Group media director Martin Lewis-Stevenson. “We are absolutely delighted with how the site looks, feels and works.”

www.business-times.co.uk covers the latest Northamptonshire business news every day, with more news than anywhere else, and contains a comprehensive archive of previous content still available where visitors can access the expertise of professionals across the county.

Martin praised the work of Square Media in developing the new site. He said: “Square Media carried out surveys to determine how best to build a bespoke website that is tailored absolutely to our customers. “They have been great people to work with, very responsive and reassuring throughout the process.” Work is also under way to enhance the website of Business Times’ sister title Business MK. Square Media Commercial Manager Steve Rees said: “We look forward to helping Pulse Group Media provide an integrated marketing solution for their clients to include print, website, email and social media.” Call: 03303 800 630

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An MK SNAP learner, Jonathan enjoying work training at MK SNAP

CAN YOU HELP LEARNERS GAIN EXPERIENCE? Award winning local charity MK Snap are encouraging local businesses to offer work experience to learners. Companies who need help with packing, assembling or other simple but time consuming jobs, are urged to consider reaching out to the charity, who help people with learning disabilities. MK SNAP’s CEO, Angela Novell said: “As our learners complete these tasks, they build-up their own skills, experience and confidence for the workplace. Our work training takes place every day and our

learners are extremely proud to be able to carry out the work for local businesses. These opportunities allow us to develop our work skills programme and generates vital unrestricted income.” MK Snap have already partnered with family pet accessory business, Barking Bags, where learners packup the bags with the accessories (see page 5). And their valued partnership with Milton Keynes based manufacturer, Mechline Developments won the Third Sector Business Awards for Long Term Partnership in 2020.

Mechline outsource part of the labelling, cleaning and packaging of its Dormont commercial kitchen gas hoses to MK SNAP. Kristian Roberts, marketing manager at Mechline Developments, said: “MK SNAP service users have been an indispensable part of the Mechline team for over 25 years and their ‘can do’ attitude and reliable assembly services has made a positive contribution to our business.” Can MK Snap help you? Call 01908 690330, email: info@mksnap.org or visit www.mksnap.org

MK Snap learner Wendy working hard

E: helptogrow@port.ac.uk W: www.port.ac.uk/help-to-grow APRIL/MAY 2022

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BUSINESS REPORT

FIRST ANNIVERSARY FOR CHAMBER DEPUTY CEO One of the key figures at Milton Keynes Chamber will soon celebrate her first anniversary as the organisation’s deputy CEO. Julie Maclennan (pictured) joined our sister Chamber in Northamptonshire 18 years ago as an HR and payroll assistant. Over the years she took on a variety of roles before becoming the ‘I WAS Northamptonshire and DELIGHTED TO BE Milton Keynes PROMOTED TO Chamber Group HR and resources DEPUTY CEO manager. LAST SUMMER’ Last summer, after helping the Chamber to navigate the difficulties of the pandemic, she was

promoted again and became the group’s deputy CEO. Julie, who is one of the organisation’s longest-serving staff members, said: “I’ve remained with the Chamber for nearly two decades because I think the role it plays in supporting businesses is so important and I’m proud to be part of such a dedicated team. “I was delighted to be promoted to deputy CEO last summer and also humbled that such faith had been put in me to take our team forward alongside our interim CEO Louise Wall. “This is a fantastic time to belong to the Chamber because we’re working on so many new innovations to further benefit our members.

“During the past year we’ve launched two new memberships – our Start-Up membership to support new businesses and our International Trade membership. “We’ve also introduced our ChamberCustoms service which has turned the complicated process of importing and exporting into a smooth, quick and entirely transparent experience for businesses. “We’re also working hard on exciting plans for our Next Generation Chamber and Women With Vision platforms and have lots of face to face events planned for this year including the much anticipated 2022 Northamptonshire Business Awards.”

A Beyond Theory training session

TOP RANKING FOR FINANCIAL ADVISER Cholpon Djanuzakova (pictured), an independent financial adviser and director of Wealth And Tax Management in Milton Keynes, has met the qualification criteria for the 2022 Guide to Top Rated Financial Advisers, which was distributed nationally in The Times in March. Cholpon, who has only recently started advising clients, achieved an average rating of five out of five in each of three categories of advice from the first 10 clients who gave her a review on Vouchedfor. This is an exceptional achievement and a reward for her dedication, hard work and excellent client relationship building skills. Cholpon said: “I am absolutely delighted and flattered to achieve such recognition so early into my career as a financial planner. Although I have been personally awarded top adviser status, I consider the award to be for our team because without their support I would not have achieved this success. “As a boutique-sized firm in Milton Keynes, we pride ourselves on delivering excellent financial advice and service to our clients.” 12 inbusiness APRIL/MAY 2022

BEYOND THEORY ACHIEVES NEW ILM RECOGNITION STATUS Local training consultancy Beyond Theory have achieved the very latest standards set by the Institute of Leadership & Management (ILM). Their bespoke leadership and management training modules are now ILM recognised, which is great news for their clients who can rest assured that their training continues to be quality assured to meet the highest benchmarks. The ILM Recognised training programmes are Customer Service Leadership and Engaging Leadership. These training programmes include training modules which are half day, flexible and purposefully designed to meet business needs. They can be delivered face-to-face or online, with organisations

selecting from a range of modules to fit their business needs. Paul Beesley, director at Beyond Theory said: “We have been working with the ILM since 2014. The ILM have increased their standards, so it was an easy decision to benchmark our training accordingly. Providing the highest quality training is important for us not to mention our clients.” The new flexible ILM Recognised training programmes complement the ILM Level 3 and Level 5 Diplomas offered by Beyond Theory, which follow a defined syllabus. Course participants who complete their ILM Recognised courses will receive the new digital credentials which can be added to their LinkedIn profiles and other social media platforms.

Contact Paul Beesley, director and senior consultant at paul@beyondtheory.co.uk or 01604 212505 for further information.

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COMMITTING TO SUSTAINABLE PRACTICES

MEETING A HIGH STANDARD

Hillier Hopkins has long had an impactful corporate social responsibility programme, having raised more than £72,000 for local charities and volunteer organisations. Building a more sustainable business has been a key part of that programme, says Gary Wong (pictured), a director at Hillier Hopkins and chair of the firm’s Green Team. Hillier Hopkins journey towards sustainability started many years ago, ‘THIS IS JUST THE reducing paper use and sourcing environmentally friendly products. In START OF THE 2020 the firm made a more formal HILLIER HOPKIN’S and measurable commitment, joining SUSTAINABILITY TGS, an international network of JOURNEY’ professional advisers and signatories to The Green team works hard to improve the UN’s Global Compact, making a the sustainability of the firm alongside the commitment to work towards its 17 communities where its staff live and supports Sustainable Development Goals. its three local Wildlife Trusts. The firm undertook a detailed survey of all staff Gary said: “This is just the start of the Hillier Hopkin’s which clearly showed a strong belief that our individual sustainability journey. As we emerge from the global actions can make a difference and that Hillier Hopkins pandemic, our attentions will turn with greater energy could do more to manage its environmental impact. to the impact we all have on our community and Volunteers, from each office, now champion planet. We are keen to learn from other businesses on sustainability across the firm leading its active Green the steps they have taken.” Team.

The Curve Group, the UK’s largest privately-owned recruitment and HR outsource provider, is delighted to announce that it has been awarded two ISO certifications, demonstrating their ongoing commitment to best practice, internal quality processes and information security management. It is rare for an HR and recruitment outsource provider to achieve both standards, solidifying The Curve Group’s unique position in the market. Kelly York, chief operating officer of The Curve Group, commented: “The Curve Group sought to achieve both standards in recognition of our commitment to delivering excellence for our clients and our ongoing determination to provide industry leading outsource and consultancy solutions. We are incredibly proud to receive external validation from UKAS Accredited British Assessment Bureau.”

LOCAL RECRUITER MOVES TO NEW HOME

Theresa Chong

Maxine Braham

NEVES SOLICITORS STRENGTHENS TEAM Regional law firm, Neves Solicitors, has strengthened their expertise in two specialist areas of law. Theresa Chong has been appointed as a senior associate in the commercial property team. Since qualifying over 18 years ago, Theresa has gained extensive experience as a commercial property solicitor. Senior associate, Maxine Braham, has qualified as a full member of The Society of Trust and Estate Practitioners (STEP). Full STEP members are internationally recognised as experts in the field of inheritance and succession planning. Stewart Matthews, joint managing partner and head of company commercial, said: “We would like to congratulate Maxine on becoming a full member of STEP. Gaining this qualification requires a great deal of dedication and commitment. We are delighted to welcome Theresa as a great addition to the firm. “The appointment of Theresa and Maxine’s qualification as a full member of STEP will further strengthen and develop our already very experienced and dynamic team of specialists.”

A fast-growing national corporate restructuring practice with its primary office in Milton Keynes has expanded into new premises and continues to create local jobs. Opus Business Advisory Group represents six divisions that together assist businesses and individuals to gain control of financial and operational challenges that are being faced, as well as supporting change and growth opportunities. With 30 full time staff at the Milton Keynes office, the group has increased its staff numbers significantly across the country in the last year and anticipates this recruitment drive will continue, while remaining on the lookout for insolvency professionals to join its team at the Milton Keynes office particularly. Tim Dolder, partner at Opus said: “While based in Milton Keynes, our core corporate recovery team also provides additional support to all of our national office teams when working on cases. We are seeing an increase in work across the group and the requirements for our team continue. We are looking for like-minded professionals with an insolvency background to join us and be part of our exciting growth plans.”

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BUSINESS REPORT

Left to right Steven Sheridan, Brad Hall, Greg Kirkman, Mark Lewis

NEW TEAM TO DELIVER SERVICES Daventry-based Ensafe Consultants has launched an endto-end environmental solution providing a one-stop-shop of environmental and compliance solutions. To deliver the new offering, Ensafe has been busy recruiting a five-strong leadership team with over 90-years’ experience across asbestos, geo-technical and ecology, air quality and acoustics and health and safety. Louise Massey specialises in asbestos and building surveys, Brad Hall has a wealth of experience in geo-environmental and ground remediation. Steven Sheridan and Matt O’Neill secure planning consent and provide Environmental Impact Assessments for clients through acoustic and air quality assessments. Finally, Mark Lewis comes in to Ensafe with a master’s degree in Safety, Health and Environmental Management. Clients include Tesco, Shell, and Home Group plus a number of infrastructure contractors - a strong and loyal blue chip client base that Ensafe help with staying compliant, secure planning and ensuring employees are as safe as they can be.

VISUAL IDENTITY TAKE PART IN SKILLS INITIATIVE purchase, social media management, copywriting and Multi-channel design and marketing agency Visual content creation, and design for print of various Identity are celebrating a successful start to the year, after being part of the nationwide SkillsHub:MK marketing assets and, branded merchandise. initiative. “Education is something that I am extremely The Government strategy was established to passionate about, so a project like this is perfect identify which skills training will have the for us. With strong connections in the MK area, greatest impact on local SMEs, aiming to we’re well-positioned to reach out to our enhance the strategic partnerships many existing and potential new between employers, businesses and connections to support this project. The ‘EDUCATION IS post-16 training & education measure of success will be in the SOMETHING THAT providers. Led by the Milton Keynes engagement, awareness, and impact I AM EXTREMELY College, other partner organisations that the project will bring to the MK PASSIONATE include, BizTech, MKAI, SEMLEP, MK business community.” VI is looking to strengthen the inCouncil and Chamber MK. ABOUT’ Visual Identity managing director house team of developers and designers Jacqui Wilkins said: “Our involvement and recently welcomed work-experience students to the team. has driven this fast pace and complex fullservice project which has included brand Visit: www.visualidentity.co.uk design, website development, PR, radio, TV and media

RAPID EXPANSION FOR ACCOUNTANCY FIRM A fast-growing Milton Keynes accountancy firm has taken on three new recruits and opened two new offices. Panton Accountancy Services now has a team of 12 and continue to grow, having recently opened their doors on bases in St Albans and London (pictured). The new recruits include Claudia McCrimmon, Sam Ward-Butler and Jema Jones. They have settled in well and are enjoying the fast paced environment. The firm, which offers accounts, outsourcing, bookkeeping, tax returns, payroll and management accounts services, specialises in hospitality and property and has clients all over the UK. Panton Accountancy Services will host new exciting networking events later this year, both in Milton Keynes and London. Director Matt Panton said: “We are delighted to welcome our newest members to the Pantons team. We are proud of our continued success and growth over the past year, despite the challenging economic landscape and delight in working with our valued clients to help them further in 2022.” For more information email info@pantons.net call 01908 414105 or visit www.pantons.net 14 inbusiness APRIL/MAY 2022

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GOING GLOBAL

GOING GLOBAL The Chamber’s INTERNATIONAL TRADE TEAM can help you navigate your way through all of the regulatory procedures and documents that you’ll need for successful international trading

EU DEAL IS HINDERING GROWTH grow or increase sales’, while 54% More than two thirds of exporters disagreed. For UK exporters 12% say the EU trade deal is not agreed that the TCA was helping enabling them to grow or increase them while 71% disagreed. sales, according to the latest William Bain, head of trade policy research from British Chambers of at the BCC, said: “Nearly all of the Commerce. businesses in this research have Only one in eight exporters think fewer than 250 employees the deal is helping them and these smaller firms grow or increase sales, are feeling most of the but the majority pain of the new believe it has ‘ONLY ONE burdens in the TCA. pushed up costs, IN EIGHT “Many of these increased EXPORTERS companies have paperwork and THINK THE DEAL neither the time, delays, and put the staff or money to UK at a IS HELPING THEM’ deal with the competitive additional paperwork disadvantage. and rising costs The research, which involved with EU trade. surveyed more than 1,000 “But if both sides take a businesses, has highlighted a pragmatic approach, they could host of issues with the UK’s trade reach a new understanding on the deal with Europe. The BCC believes rules and then build on that further. urgent steps should be taken to “Accredited Chambers of address these problems so the UK Commerce support the UK Government’s ambition to increase Government’s ambition to massively the number of firms exporting can increase the number of firms be met. exporting. If we can free up the flow Overall, just eight per cent of of goods and services into the EU, firms agreed that the Trade and our largest overseas market, it will Co-operation Agreement (TCA) go a long way to realising that goal.” was ‘enabling their business to

TAX CALCULATOR TO HELP IMPORTERS WORK OUT RATES Experts at ChamberCustoms and Exabler have launched a new, useful tool for importers. The UK import tax calculator is quick, easy and free to use and can work out the different rates of duty available to businesses when importing goods, helping traders to keep trading. Businesses can use the online service any time of night or day to work out what needs to be paid to HM Revenue and Customs (HMRC). Milton Keynes Chamber deputy CEO Julie Maclennan said: “This handy tool can help anyone importing goods, whether they are a one-man-band or a large corporation. “With all the recent international trade changes brought about by Brexit and now that the UK has left the EU common market, any goods coming from abroad will most likely attract duty and VAT. This calculator will be useful for traders to have to hand.” It is important to note that the calculator will not help businesses understand where goods originate from and what Rules of Origin might apply. To find out more about the UK tax import calculator or to have a go, visit www.chambercustoms.co.uk/ukimporttaxcalculator

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TALKING BUSINESS

GETTING THE RIGHT FIT WAS AS EASY AS 123 When Scott Jones, founder of 123 Internet Group, was building his company, he understood that getting the right people was paramount to its success. Now more than a decade on, he discusses the importance of building strong client relationships and the next steps for the digital marketing agency. When Scott Jones set up a digital marketing agency more than a decade ago, he had a bigger vision than just making a living. He wanted to create a legacy. The ambitious entrepreneur aimed to create a business that boasted a rich, inclusive and meaningful culture, as well as being efficient and capable of servicing any client. He wanted to build a team who would not only take on board his values and ethos but run with them and champion all that they stood for, understanding them so thoroughly that he would eventually offer them a share in the company's success Scott reached that milestone at the beginning of this year, when he invited longstanding staff members to become shareholders in the now award-winning 123 Internet Group. CEO Scott said: “It was a logical move for me. Seeing the team leaders grow and take these roles gives us the growth and stability for the future that we need. These people are the future of our industry. “When I started out, I always wanted to create something that would last, like a legacy. The goal was The award-winning approach has seen the 123 Internet always to build a business, but scale was never a thing in powerhouse secure large local and national brands such as my head. I wanted to have a team, definitely, and I wanted Domino’s and the Dawson Group as retainer-based the right cultural fit. My aim was to create a structure that contracts and win various prestigious tenders. other team members could grow into and then lead. They have scooped numerous honours, the latest of “Fasttrack to where we are now and the team is probably which was the New Normal Award at the Northamptonshire the most important part for me. The team are the business.” Business Awards and the Local Hero Award, presented by It’s an exciting time to be part of that team. The Miltonthe Mayor, to recognise their response to the pandemic. Keynes based full-service agency, which has seen They have also been named a finalist in the Milton Keynes impressive growth in the past two years, is very much seen Business Achievement Awards (MKBAA) for 2022. as a go-to for everything and anything related to digital As a company, 123 Internet Group received no marketing in the region. government support during the Covid lockdowns, but they The team provide a full service offering from start to finish, continued to give to the community, creating a funding bolting on to a company as an outsourced marketing support package with major banks and helping partner. By doing this, they can meet a client’s companies to take advantage of the funding to requirements whether they need a single piece of enable them to adapt to homeworking and content or the running of a whole campaign. have greater digital access. ‘I ALWAYS “We very much partner with our clients to They also produced useful guides to support them with their marketing efforts,” WANTED TO help business adapt to, and embrace, the said Scott. “We use our inhouse design CREATE digital economy. development team to create logos, SOMETHING THAT Scott said: “We were giving back to the branding, and launch and create websites community, staying front and centre. We WOULD LAST, and our digital marketing team to offer stayed busy as clients understood that they social media support, email marketing, LIKE A LEGACY’ needed to stay visible. We actually grew organic SEO and everything else that connects throughout that time and put six people in that together. It’s a 360-degree approach.” employment. 123 Internet Group, who work from offices in “The team didn't want furlough and to be honest we Kiln Farm, have a very relaxed, open-door policy for were so busy it wasn't an option. From a financial point of clients, which also encourages the unity. view, it could have benefitted the business, but I didn’t “For most of our clients it’s about that partnership,” said want to split the team. Instead, we sent chairs, desks and Scott. “Quite a few clients will drop in for a coffee and monitors home so people could work properly, and we now bounce around an idea for a campaign and then leave it work a hybrid approach. It was the right call, and we’ve felt with us to write the content and make it fly. the ramification of that since.” “We are very versatile; we can offer the full range of The firm, which has a £1m turnover, has a big business services and we believe in that partnership. It’s not just mentality for a small company. Everything is cloud based about the marketing, we get involved, support them from and process driven, which helps with growth as they can the ground up, and make sure they get the right return on scale up quickly where necessary. investment.” 16 inbusiness APRIL/MAY 2022

Left: Development Team Millie, Scott (CEO) and Joe - playing pool and relaxing Right: Social Media Team Megan planning and creating content

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FACTFILE: 123 INTERNET GROUP 123 Internet Group are the only local agency with a gigabit connection of 1GB and invest heavily in the latest technology, including state-of-the-art Macs, curve screens and a Zoom phone system, which helps them to be most effective and efficient. The company are also the largest UK agency and the one of the first in the country to hold the title of founder and platinum partner for social media management solution, Sprout Social. Scott said: “We are market leaders and have our fingers on the pulse. We understand industry trends and are very reactive. Because we have a young team they are prime in terms of marketing. They understand what they do and they are in it everyday.” They are keen to share their passion and this spring, The 123 Internet Group team will host an industry-leading conference to give local businesses the chance to learn about the impact of digital transformation. The fourth annual MK Digital Summit will be held on Wednesday 18 May at Red Bull Racing in Tilbrook. Delegates will learn how to push their business to the forefront of digital marketing through knowledge sharing from renowned industry leaders. Scott said: “Our MK Digital Summit is ultimately an amazing opportunity for knowledge sharing and industry insights from the biggest industry speakers. Our industry is fast paced and ever changing, so staying abreast of trends and learning from the best in the business, alongside likeminded people, is a must.” Tickets for MK Digital Summit are on sale now. Visit www.mkdigitalsummit.co.uk

COMPANY BACKGROUND: 123 Internet Group started in Northampton originally in 2003, just offering web services. Scott, ran the operation singlehandedly, having previously worked for Norwich Union as a web programmer. The company moved over to Milton Keynes for the growth potential and the possibility. The company went limited in 2010 and now has 22 members of staff. It has two offices in Milton Keynes. COMPANY DESCRIPTION: 123 Internet Group are a full-service digital marketing agency with over 15 years of industry experience and a head office in Milton Keynes. They provide award-winning services to more than 600 clients, locally, nationally and internationally. The team at 123 Internet provide online marketing strategies to achieve digital excellence and a rapid return on investment. JOINING THE CHAMBER: “Being a part of the Chamber is about building a rapport with people and creating connections. It is about having Chamber backing when you need a voice and having the camaraderie of your fellow members when you need it most. It’s about making the most of the networking opportunities, connecting with other businesses and supporting each other. 123 Internet Group are proud to be Platinum Chamber Business Partners for both Milton Keynes and Northamptonshire and I sit on the board for MK.”

TALKING BUSINESS PHOTOS BY JANE RUSSELL PHOTOGRAPHY APRIL/MAY 2022 inbusiness 17

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IN THE SPOTLIGHT: MANUFACTURING

IN THE SPOTLIGHT

This issue’s spotlights are on the MANUFACTURING and HOTELS & EVENTS sectors in Milton Keynes.

ECO E-CIGARETTE IS LAUNCHED A pioneering sustainable product in the disposable e-cigarette sector has been launched by Milton Keynes based company, Riot Labs. The award-winning e-liquid producer has made its first move into the disposables space with QBAR - the world’s first carbon negative disposable e-cigarette. Riot Labs was founded in 2016 and now employs over 50 staff from its Milton Keynes headquarters. CEO Ben Johnson, said: “From day one, it’s been our mission to help people quit smoking for good, through creating products that are better for people, and better for the planet. Everywhere you look, companies are making efforts to be greener but that isn’t happening fast enough in the vape sector. We’re proud to lead the way with the first carbon negative disposable device.” The new disposable has achieved a net negative carbon footprint through a suite of initiatives including reducing waste, carbon emissions, and adhering to environmental regulations, which are a landmark step for the industry. The device is made from three elements, all 100% recyclable. The outer casing is comprised of PLA plastic corn starch which is decomposable, but will be recycled into clothing, vinyl records and material for 3D printing. The internal 420 MAH A* battery will be being reused in future devices and other electronic devices. The mouthpiece, which contains the liquid, will be incinerated power going into the national grid. QBAR is now available in vape stores and online, in 10 flavours and three nicotine strengths.

The QBAR can be broken down and recycled

THE BENEFITS OF ISO CERTIFICATION The world's leading testing, inspection and certification company SGS says seeking ISO certification can bring many unexpected benefits to a company. Organisations take the decision to seek certification to ISO 9001:2015 for a variety of reasons. They may want to hold the official, globally recognized stamp of quality to help win new business and retain existing customers. They may wish to avoid the time and resource-consuming process of individual audits. They might have identified the need to improve processes and efficiency. Or it could be to instil a quality culture throughout the organisation. SGS United Kingdom Ltd business manager Heather Crick said: “Frequently, we find that clients who have gained certification benefit in ways that they hadn’t necessarily anticipated when they embarked on their ISO 9001 journey. Sometimes, one of these is increased quality of the very products and services they provide. But start reading through the standard itself and it will soon become clear that this is actually one of the key intended outcomes. And what organisation wouldn’t find ‘IF CONSIDERING the consequential benefits very attractive: uplifts in revenue, CERTIFICATION customer retention and new business? TO ISO 9001, “One of the specifics of ISO 9001:2015 was the application of CONSIDER YOUR risk-based thinking, in other words viewing risk as opportunity. When opportunity is combined with forward thinking, the sky’s OBJECTIVES FOR the limit. When a culture of quality is added to the equation, the DOING SO’ end-product (or service) can only get better.” Seeking ISO accreditation can make your company’s future brighter

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Visit: www.sgs.co.uk/iso9001

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INBUSINESS

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IN THE SPOTLIGHT: HOTELS & EVENTS

SEDGEBROOK HALL IN NET-ZERO PROMISE Grade II-listed Horwood House

FINAL STAGE OF HOTEL RENOVATION Following an extensive £6m, twoyear refurbishment by new owners ZIZ Properties, Grade II-listed Buckinghamshire hotel Horwood House has revealed its plans for the final part of its renovation project. Overseen by design studio ICA, this spring will see a total redevelopment of the historic Manor House. Starting afresh, there will be a brand-new interior scheme throughout the building, transforming the décor, finishes and furnishings respectfully to maintain and complement the building’s original features. Last year’s renovations included a full redevelopment and refurbishment for the hotel’s reception and communal spaces, the spa and leisure facilities, 165 bedrooms and suites, two new dining concepts and redesigned function suites for weddings, corporate and private events.

Victorian country house hotel Sedgebrook Hall, based in Northamptonshire, is a part of Lime Venue Portfolio’s exciting new initiative Meetings For Change. Lime Venue Portfolio has launched an initiative to help achieve a climate promise made by parent company, Compass Group UK & Ireland, to reach netzero by 2030. It means that when booking with Sedgebrook Hall, part of The Venues ‘IT IS GOOD Collection, your package - as standard PRACTICE TO - will include some CHOOSE YOUR key pledges. VENUES AND Firstly, they pledge Sedgebrook Hall PARTNERS WELL’ to use fresh seasonal products and aim for 80% of ingredients on utilising a root to choose your venues and their menus to be British to stem approach partners well and by choosing a grown. when cooking for an venue within this initiative, you are Secondly, they will offer a plantevent. making a good choice that can forward menu that can have Fourthly, they will ensure ethical make a positive difference to your positive effects on the health of sourcing of food and supplies for delegates and the planet.” your delegates and the planet. your event, which all helps achieve Thirdly, they will aim for your their bigger mission to reach net To enquire about your next event, event to produce zero waste by zero by 2030. contact the events team on using recycled and reusable Sedgebrook Hall’s Lizzie sedgebrook.enquiries@ packaging wherever possible and Harwood said: “It is good practice thevenuescollection.co.uk

BRAND-NEW GOLF FACILITY IS ALL THE RANGE A recently refurbished Milton Keynes hotel facility has launched a brand-new driving range. The Kingfisher Hotel, Golf and Country Club, which is located in the countryside close to Deanshanger, has revealed the purpose built, top of the range GolfX driving range, offering golfers 10 floodlit bays all powered by Toptracer - the most advanced ball tracking technology that captures and displays ball flight in real-time. Sales manager Sarah Goldsbrough said: “GolfX offers a fun, engaging and tech driven

experience that appeals to seasoned players, those improving their game, as well as first-time golfers. It redefines the driving range experience from a functional practice session to an exciting experience for all ages and skill levels. “We also have additional screens in the range so you can keep your eye on Sky Sports and not miss the big match or golfing championship, as well as a food and drink menu to keep your energy up!” Book your GolfX bay online now at www.kingfishercountryclub.co.uk

The new equipment in action

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IN THE SPOTLIGHT: HOTELS & EVENTS The newly renovated farmhouse at Bradwell Abbey Photographer: Camille Poole

A PACKED CALENDAR OF EVENTS Milton Keynes City Discovery Centre (MKCDC) at Bradwell Abbey kicked off a year of events in 2022 with a wedding fair and historic barns showcase with some of the best local suppliers. Soon-to-be-weds were treated to tasters from wood-fired pizza company The Little Oven of Joy and The Chocolatier, browsed gift wares by Lou’s Labels and enjoyed live music from C J Hatt. A March highlight was the Mother’s Day Supper Club, where The Brothers Supper created four courses of modern gastronomy for mums, grandmothers, mother figures and their loved ones to enjoy in the oakbeamed Cruck Barn. If you’re interested in hosting a supper club, email functions@mkcdc.org.uk. Next up in the programme is an Easter Egg-stravaganza! On Wednesday 13 April families can take part in an Easter Trail and crafts in the beautiful

grounds of Bradwell Abbey, followed by the popular annual Medieval Fayre on 11 September, which will also offer the opportunity to visit the newly renovated farmhouse. The warmer months are approaching, and if you’re looking for outdoors, corporate volunteering opportunities, MKCDC regularly host groups looking for an active, team-building challenge away from the office. Just under two miles from CMK, yet set amid heritage-filled parkland, call 01908 227229 to find out more. Follow bradwellabbeyweddings on Facebook and Instagram to find out details of the next wedding showcase. All events are ticketed. Follow MKCityDiscovery on Twitter, Facebook or Instagram for the latest booking details.

OUTDOOR SCREENS IN DEMAND AHEAD OF JUBILEE CELEBRATION Innovative AV experts Ellievision have been inundated with outdoor screen bookings for the upcoming Queen’s Platinum Jubilee. Despite the official celebrations not taking place until June, Ellievision, who are based in Woburn Sands, have been taking bookings for our outdoor screens as Town Councils and Parish Councils prepare for festivities. Ellievision’s Heather Irving said: “Since Covid we have seen the demand for outdoor screens rise and we continue to invest in this area. People still want to get together at events and we have been working with clients to find ways to bring live events back in a safe way. Our focus is very firmly on our outdoor LED screens and bringing communities together. “The summer of 2021 was all about sport watching the England team progress to the final was memorable, Wimbledon was back and then we had the Olympics. As a business, 2020 and 2021 was all about what we could do, how we could operate – so it was all about our outdoor LED screens which were well utilised for all the major sporting events. “This year is all about the Platinum Jubilee and events are back! What a great way to spend the summer.” Visit: www.ellievisionav.co.uk

‘THIS YEAR IS ALL ABOUT THE PLATINUM JUBILEE AND EVENTS ARE BACK’

Ellievision’s outdoor screens entertaining crowds in Milton Keynes APRIL/MAY 2022 inbusiness 21

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IN THE SPOTLIGHT: HOTELS & EVENTS

BUSINESS EXPO MAKES RETURN business together with a strategic Sheila Smith, founder of the agenda of workshops designed to Northamptonshire Business Expo, is help both exhibitors and visitors to excitedly planning for a showlearn and implement new skills and stopping return to the events strategies to grow their business. It calendar on 16 June 2022 at The was a massive undertaking, but Holiday Inn, Corby. research indicated there was nothing The Northamptonshire Business similar in the county at that time. Expo has been unable to run for the The 2022 event will include past two years due to the a Creative Café seminar pandemic, but this from Lindsey Marriott of summer is back with ‘WE Specific Learning and a bang. Coaching. The session “We understand UNDERSTAND will include detailed very well the VERY WELL THE business planning challenges our CHALLENGES based on customer industry has touchpoints, faced since the OUR INDUSTRY focusing on world turned HAS FACED improving processes upside down in SINCE 2020’ and client satisfaction. 2020, and we are Sheila Smith will also delighted to be able to be hosting the Leicester bring the best of Business Expo on 28 April at the ourselves back to support the King Power Stadium. local Northamptonshire business The cost to exhibit at either Expo community with this event,” said is £275 +VAT and the events are both Sheila. free for visitors to attend. The Northamptonshire Business Expo launched in 2014 as a Visit: www.yourbusinessexpo.co.uk showcase platform for every type of

Lindsey Marriott

VILLIERS HOTEL GETS BACK TO BUSINESS

WORKSHOP TO HELP PROTECT SMALL FIRMS Local IT provider ACS Office Solutions will host a cyber security workshop in June to help protect small businesses. The event, on Wednesday 29 June at 10am, at the University of Northampton, will see ACS clarify how and why you should choose the right Managed Service Provider (MSP) and protect your business against the ever-evolving threats to cyber security. With keynote “Tech Talk” speakers and an open panel discussion to address any attendee concerns and questions, the experts will explain why you should perform regular IT audits, the importance of security validation and how to create an IT strategy and develop a roadmap to implementation. 22 inbusiness APRIL/MAY 2022

You will gain an understanding of the current support trends and how they will affect you as your business grows and develops into the rapidly emerging future. If you are aware and worried about the cyber security threat to your business, looking for a new MSP, or unsure of what service levels you should be expecting from your MSP, then join the event for some insight. Lunch is provided and an opportunity to discuss your circumstances with an ACS consultant, helping you choose the right path through an oftenconfusing assortment of choices. Register at www/acs365.co.uk/what-shouldyou-expect-from-a-strategic-ITpartner

Business has finally returned to normal at Villiers Hotel in Buckingham. The popular venue, based in Castle Street, is welcoming local companies to make use of their extensive meetings and conferencing facilities now that Covid restrictions have eased. Villiers Hotel has space for up to 200 delegates in the Town Hall Suite as well as numerous flexible air-conditioned conference and meeting rooms, including The Cellar function room for corporate events and the Laura Ashley Tea Rooms for private dining. The hotel also offers complimentary secure parking and high speed WiFi. Call: 01280 822444 Visit: www.villiers-hotel.co.uk

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INBUSINESS ADVERTISEMENT FEATURE

THE REAL COST OF RECRUITING NURSES OVERSEAS DETAILED CALCULATIONS AND COMPARISON An overseas nurse in the UK

Article by Liza Moroz The Covid19 pandemic combined with the effect of Brexit heavily impacted the care sector, causing severe staff shortages. Traditionally the UK healthcare sector relies on foreign workers to fill about 15% of the positions, and the care industry may use the same path to find quality talent from abroad. Still, for many recruitment and home managers, overseas recruitment remains a complex operation related to too much uncertainty, especially regarding its cost. In this article, we will try to answer how much it costs to hire an overseas nurse. FINDING THE RIGHT PEOPLE Finding the right people could be complex and cost your organisation a lot of effort and time. Unless the organisation has dedicated personnel who deal with the task, you may seek external help from agencies who will connect with the right candidates. The fee often is equal to one month salary, starting at about £2K to £3.5K. Issuing the Visa will cost, £232 plus a TB health check for £55. To transport then to UK the place ticket will cost around £500-£700 depending on the country of origin.

GETTING LICENSED The primary and more complex step is getting the Certificate of Sponsorship that covers four years of sponsorship but could be extended. Under this license, the employer may recruit for all their roles, and the chosen recruits are getting their visa to come and work under a multiyear contract. The cost of the Certificate of Sponsorship is £536 for small businesses and charities and £1,476 for medium and large organisations. Additionally, the government charges Sponsors an Immigration skills fee for each overseas employee. The sum depends again on the size of the organisation and the length of the contract. • small or charitable organisations pay £364 for the first year and £182 for every additional six months after • medium and large organisations pay £1000 for the first year and £500 for every additional six months after.

MANDATORY TRAINING Upon arrival overseas nurses have a strict timeline to cover the mandatory UK training and take exams: three months for OSCE and CBT, six months for OET. In total, candidates have eight months to obtain their PIN and become Registered nurses. When an employer pays for these courses, OET and OSCE may cost between

£1000 to £2000 each depending on length, personalisation, and quality of the coaching. The actual exam also costs you as CBT is £130, OET £315 and £794 for OSCE. It is important to know that during the period of training, candidate nurses can work limited hours under supervision. The employer has an obligation to provide time for study and the opportunity to attend the exams.

OTHER RELATED COSTS NMC Application Fee of £140 is paid to Nursing and Midwifery Council (NMC) when a new nurse applies to the register. Upon receiving the PIN another £153 are paid to the same organisation. Health Surcharge Fees of £200 per year are paid for access to free NHS healthcare. Recruiting foreign personnel also increases the time load on people dealing with HR, compliance, and welfare as it will require monitoring, reporting and regular counselling. The whole process is time-consuming and requires specific knowledge. The sum of all related indirect costs will affect your bottom line with an additional £300 to £500 as working hours.

to selection, transportation, training and registration are covered entirely by the candidates during the initial period of their training in the UK. When introduces to the employers they are already Registered nurses ready to work. In this case, the main expenditure will remain the licence and paying the compulsory government charge. The cooperation with QAQF will also reduce the indirect cost offering Legal, Compliance and Welfare support to the trainees before they settle successfully in the country. QAQF partners with UK care and nursery homes in recruiting talent from all over the world directly from our training courses avoiding complications and reducing the related costs more than half.

DRAWING THE LINE After adding up all the related costs, the total sum may reach an impressive number over £10K. It could be 'money well spent' to guarantee long-term employment and access to a broader talent pool for some organisations. The cost will also spread if the organisation recruits and trains more nurses at the same time. With Agent

With QAQF Difference

Approx. Summary of costs 10.6K 3.9K

62%

Still, the cost is significant, and can be reduced with the QAQF Discover – Train Deploy scheme, by an astonishing 62% as the expenses related

Liza Moroz (pictured) is part of QAQF BD Department. She likes connecting with people, solving problems and finding new opportunities. You can connect with Liza for more information about Discover – Ttrain Deploy via elisaveta.moroz@qaqf.co.uk

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TRAINING & EVENTS

TRAINING & EVENTS SALES & MARKETING USING LINKEDIN FOR SALES

MANAGEMENT & PERSONAL DEVELOPMENT

Date: 5 May (half-day) Cost: Members £150 + VAT Non-members £199 + VAT This workshop is designed to support the delegate to generate quality sales leads through LinkedIn. By the end of this workshop delegates will: Have a ‘sales-ready’ personal profile, understand what to post to attract their target audience, understand how to use their company page to build creditability and relationships, know how to use the intelligence within the platform for sales leads and raise the credibility of their sales team and development of strong business relationships and get results.

SUCCESSFUL SUPERVISORY MANAGEMENT

EFFECTIVE FACE-TO-FACE MEETINGS

Date: 4 May (half-day) Cost: Members £150 + VAT Non-members £199 + VAT This course will help staff identify what it may be that’s preventing them from having difficult conversations and provide them with strategies to handle these conversations effectively. This course is built around the impact of attitude, what makes a conversation difficult and how to approach a difficult conversation.

Date: 19 May (one-day) Cost: Members £249 + VAT Non-members £319 + VAT Face-to-face meetings play a key role in the sales process. This course helps you to develop your skills to run an effective face to face meeting to reach your desired objective, demonstrate why your product/service meets their needs and gain an understanding of why face-to-face meetings are so important.

SEO: THE IMPORTANCE OF ONLINE MARKETING AND HOW TO UPDATE YOUR WEBSITE Date: 24 May (half-day) Cost: Members £150 + VAT Non-members £199 + VAT Suitable for any business owner/marketer, who is looking to broaden their understanding of what Google looks for, how to present your website in the right way and how updates to website pages technically and the content can help achieve the maximum results. Updating your website is crucial for achieving top rankings against competitors! 24 inbusiness APRIL/MAY 2022

Date: 27 and 28 April (two-day) Cost: Members £498 + VAT Non-members £638 + VAT This two-day course is appropriate for any supervisors, team leaders and anyone who manages staff and is responsible for the work of others. The course will support you in developing your skills to enable you to manage and motive people effectively and productively, build a strong foundation of key management skills, develop a better understanding of how to influence your staff and identify areas of personal strength and areas for further development.

HOW TO HOLD DIFFICULT CONVERSATIONS

LEADING HYBRID TEAMS Date: 11 May (one-day) Cost: Members £249 + VAT Non-members £319 + VAT The shift to hybrid working has had a substantial impact on managers. This course supports managers and supervisors to develop skills required to effectively manage diverse teams, adapt their management style to meet differing circumstances while understanding key elements of staff motivation. It offers a wide context and many benefits to an organisation to continue their delivery of great customer service and supportive teamwork.

TRAINING COURSES Call the Training Team for more details on 01908 733082 or email training@chambermk.co.uk

Anyone who uses PowerPoint to create presentations and has a good knowledge of slide techniques and layouts will benefit from attending this course. This course will help users to understand the use of Master Slides, using PowerPoint with other applications such as Word and Excel, it will cover the use of linking the slides and the internet through hyperlinks and making use of extra tools and techniques to efficiently enhance your presentations with the new tips and tricks you have learnt.

ADULT MENTAL HEALTH AWARENESS Date: 17 May (half-day) Cost: Members £150 + VAT Non-members £199 + VAT The purpose of this course is to educate and raise awareness of mental health, it offers a greater understanding of mental health and supporting mental health in the workplace. By the end of this course, delegates will be able to: look after their own mental health and maintain wellbeing, have the confidence to support someone in distress or who may be experiencing a mental health issue, understand what mental health is and how to challenge the stigma and have knowledge of some common mental health issues.

CREDIT CONTROL FOR EVERYONE Date: 26 May (one-day) Cost: Members £249 + VAT Non-members £319 + VAT Are you a sole trader, partnership or small limited company? Then this one’s for you! This course explains the purposes and benefits of credit control, navigating through objections, getting your invoices paid and looking at best in practise techniques to adopt to maximise your cashflow to benefit your organisation.

INTERNATIONAL TRADE

INTERMEDIATE POWERPOINT

CUSTOMS PROCEDURES AND DOCUMENTATION INCLUDING RULES OF ORIGIN

Date: 26 April (one-day) Cost: Members £249 + VAT Non-members £319 + VAT

Date: 13 April (one-day) Cost: Members £319 + VAT Non-members £389 + VAT

BUSINESS TOOLKIT

This course covers the key information required to understand: • Organisations involved in International Trade • What is an Export? • International Documentation and key Information • Rules of Origin • Customs Compliance, HMRC – their role, Export Declarations, Customs Procedures • Import Duties, AEO, Audit, Phased Import Easements, NI Trade

UNDERSTANDING COMMODITY CODES Date: 26 April (one-day) Cost: Members £319 + VAT Non-members £389 + VAT Suitable for complete beginners or experienced operators who feel the need to refresh their knowledge. This course looks at understanding Commodity Codes, why they’re needed, and who is responsible. Several practical exercises are included in this course to ensure attendees have a strong understanding of Commodity Codes.

IMPORT PROCEDURES INCLUDING IP & OP Date: 4 May (one-day) Cost: Members £319 + VAT Non-members £389 + VAT The course provides an overview of the end-to-end import process and

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TRAINING & EVENTS The CHAMBER EVENTS TEAM has worked hard to adapt and deliver a new format of events, increasing the range and availability of our schedule.

EVENT IN FOCUS SPEED NETWORKING reviews all the areas that would be applicable to a new supplier, to include country and supplier risk, payment risk etc. It will review documentation requirements and how to ensure goods are imported successfully to include duty payments and an overview of the available Special Procedures.

If you have a need for speed and like to cover as many people in the room as possible at networking events, our Speed Networking on Wednesday 27 April is for you! Our Speed Networking event gives each delegate one minute to pitch to their group, before moving on to the next speaker. Groups change numerous times throughout the two hour session, allowing you to

make your pitch to a whole host of businesses. The event, which includes a buffet lunch, will be held at Horwood House, Mursley Rd, Little Horwood, Milton Keynes MK17 0PH from 11am to 1pm. Cost is £15 + VAT - Chamber members only. To book, please visit www.chambermk.co.uk/events or call 01908 733082.

FORTHCOMING EVENTS

LETTERS OF CREDIT & METHODS OF PAYMENT

BUSINESS BEFORE HOURS

WOMEN WITH VISION NETWORKING

Date: 26 May (one-day) Cost: Members £319 + VAT Non-members £389 + VAT The course provides an overview of all methods of payment when trading internationally to include the risks and benefits involved. It will then concentrate on the Letter of Credit aspect guiding you through the rules of managing a letter of credit, making sure documents are compliant and payment is successful.

Venue: Date: Time: Cost:

Venue: Northampton Active, Bedford Road, Northampton Date: Wednesday 20 April Time: 10am – 11.30am Cost: £10 + VAT, WWV members only. Email events@northants-chamber.co.uk to book

NEXT GENERATION NETWORKING

Can’t find what you’re looking for? Don’t panic! We offer a wider range of bespoke courses that can be tailored to meet your exact business needs. Contact us at training@ chambermk.co.uk or call us on 01908 733082 to see how we can help.

Cock Hotel Thursday 26 May 8.30am – 10am £10 + VAT members £15 + VAT non-members

Venue: Northamptonshire Chamber offices, Waterside Way, Northampton Date: Tuesday 26 April Time: 5.30pm-7pm Cost: Free of charge Next Generation Chamber members only

NEXT GENERATION PERSONAL DEVELOPMENT

WOMEN WITH VISION PERSONAL DEVELOPMENT Venue: Online Date: Wednesday 11 May Time: 10am – 11am Cost: Free of charge Delivered by a Women With Vision champion. Email events@chambermk.co.uk to book

Venue: Northamptonshire Chamber offices, Waterside Way, Northampton Date: Tuesday 24 May Time: 5.30pm-7pm Cost: Free of charge Next Generation Chamber members only Personal Development – Everyone Sells! Delivered by Julie Futcher from The Sales Ace. Email info@nextgenerationchamber.co.uk to book

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MEMBER ZONE

MEMBERZONE Latest news from MILTON KEYNES CHAMBER MEMBERS including award wins, relocations, appointments, new contracts, member profiles, mergers, company expansion plans, sponsorship deals and business success stories

‘THIS WAS A LOVELY EVENT FOR OUR STUDENTS’

STUDENTS HELP PLANT A GREEN LEGACY Sixty Year 7 students from Denbigh School have planted a tree for the jubilee to mark The Queen’s Platinum Jubilee celebrations in 2022. The trees were supplied by the Woodland Trust who are running The Queen’s Green Canopy Scheme to create a network of individual trees, avenues, copses and woodlands in honour of The Queen's service and the legacy she has built. It is hoped that this will create a green legacy, with the trees planted bringing

NETWORK IN AID OF CHARITY Financial consultants Stephanie Price Wealth Planning are hosting a charity networking coffee morning in aid of Willen Hospice. The fundraising event will be held on Tuesday 17 May at the Stephanie Price Wealth Planning offices at 26 High Street South, Olney. All local businesses are invited to attend from 10am to 11.30am. It will be the second quarterly charity coffee morning of 2022, raising urgently needed funds for a different charity each quarter. Stephanie Price said: “This is a great chance to network with local businesses and support a much in need local charity.”

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benefits to people, wildlife and the climate, now and in the future. The tree planting season is from October to March, so the school’s students braved the cold to make Denbigh’s contribution to the Green Canopy. The 30 saplings planted were Hazel, Dogwood, Dogrose, Crab Apple and Hawthorne. Signs were made by the school’s Design Technology Faculty using its laser cutter to record the names of the students who planted

the saplings. All the materials used were recycled. Andrea Frame, head of school, said: “This was a lovely event for our students. They really enjoyed planting the saplings and learning about the Green Canopy and The Queen’s Platinum Jubilee celebrations this year. We chose Year 7 students as they have the best opportunity to see the trees grow during their time with us and to see our very own Green Canopy flourish.”

MEDIATOR TRAINING AVAILABLE Milton Keynes-based charity MediationMK are excited to announce a brand-new offering MMK Training. Recently founded by MediationMK’s chairman, Russell

Edwards, MMK Training are now offering an accredited range of 30 different mediator training and psychotherapy programs. The training centre of excellence are providing introductory mediation courses, refresher courses and advanced mediation modules. Furthermore, the fully-online programs can be delivered anywhere in the UK, or in Milton Keynes, Oxford, and Guernsey for face-to-face learning. Russell said: “On a typical day a mediator might be helping a CEO navigate a wealthy corporate dispute, while on another day a mediator may be lending a supportive ear as the community overcomes tensions, or it might even be the

mediator’s guidance that helped heal that loving couple’s break up. “Whatever the context or the industry, a successful mediator provides a way for people to peacefully resolve life’s conflicts; what could be more beneficial than that? “For over 30 years we have served Milton Keynes and the home counties in all areas of mediation resolution. Over the last 12 months, Mediation MK has grown exponentially and is now expanding into Education, and Therapy Services to all of the UK.” Call: 07961 746813 Email: enquiries@mediationmk.org.uk

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ROYAL HONOUR FOR DEDICATED EDUCATOR In recognition of her outstanding, long term and impactful services to education, Marilyn Hubbard (pictured), chair of the Board of Trustees for Inspiring Futures through Learning Multi-Academy Trust, has been awarded an MBE. Marilyn has been involved in school governance for over 30 years in total and was instrumental in developing Inspiring Futures through Learning (IFtL) in 2016, a successful multi-academy trust founded on school development and system leadership with a vision ‘to inspire the futures of us all together’. Marilyn said: “It is a joy and an absolute privilege to lead the governance of Inspiring Futures through Learning, serving over 5,500 children from a variety of communities. “While I am obviously thrilled and delighted at this recognition personally, the honour also reflects ‘IT IS A JOY AND the continuous hard work, AN ABSOLUTE dedication and amazing talent of PRIVILEGE TO the team – governors and colleagues – across the whole of LEAD THE Inspiring Futures through Learning.” GOVERNANCE’ Marilyn also served with the Department of Education as a National Marilyn is remarkably generous in her Leader of Governance (NLG) for nine commitment of energy, expertise, challenge years, mentoring and supporting chairs, and support for all those she has worked with headteachers and governance professionals across within our IFtL family, and those she has provided the locality in ensuring robust and strong outstanding support to beyond IFtL. We would like governance makes a difference to the lives of the to take this opportunity to congratulate Marilyn on communities that schools serve. her award and thank her wholeheartedly for her Sarah Bennett, CEO of Inspiring Futures through ongoing commitment.” Learning, said: “This honour is so well deserved –

FRENCH STUDENTS ARE REUNITED Representatives of Institut Francais in London, French Embassy and directors of Alliance Francaise

Members of the Alliance Française in Stony Stratford took a day trip to London to meet with other French schools from across the UK. The event, held at the Institut Français in South Kensington, saw representatives of all 11 branches of the network attend. It was the first face-to-face meeting of the group since 2019, before the pandemic. The day culminated with an evening at the French Embassy, and the delegates met again the following day for a working workshop focusing on market

research to expand the company’s offer to businesses. Alliance Française is now offering face-to-face teaching and one-to-one tutoring, and is still teaching French online. Their next conference will be about La LOIRE afmk.co.uk/evenement/conference-la-loire Visit:afmk.co.uk/course-offers Call: 01908 562 151 Email: director@afmk.co.uk

Sophie Hughes, new business administration support, shows off the new website

NEW WEBSITE FOR FOUNDATION Milton Keynes Community Foundation have launched a new website as part of their mission for a fairer community. The new site offers a smoother, more accessible experience for those looking to support their local community or apply for funding for an upcoming project. It comes after two of the most unprecedented years Milton Keynes has ever seen. As part of the launch, the Community Foundation are delighted to introduce a sub-site for Fairspace MK, their centrally located meeting and conference facility. Last year, the Community Foundation gave out over £1.6m in grants to 198 groups and charities, to help them continue vital services at such a challenging time. June Oldroyd, philanthropy director at MK Community Foundation, said; “We hope that our new website will enable us to provide even greater support across the borough to ensure a fairer future for everyone.” As well as showcasing their new Funding Fairness branding, key features of the site include a search function, simpler navigation and a mobile friendly design. The Community Foundation hopes that these new features will make it even easier to get involved and to find the support you are looking for. Visit: www.mkcommunity foundation.co.uk APRIL/MAY 2022

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MEMBER ZONE

MEMBER PROFILE

MEMBER BENEFITS For full details of all the benefits available to chamber members, visit: www.chambermk.co.uk

CHAMBER FX Exclusive foreign exchange member package offering free health check, low transfer fees and free account opening. Key benefits include bank-beating exchange rates.

CHAMBER HEALTH PLAN NAME: Martin Lewis-Stevenson COMPANY: Pulse Group Media JOB TITLE: Director WHAT DOES YOUR ORGANISATION DO? We publish four printed titles across Northants, Bedfordshire, and Buckinghamshire. Business Times, Business MK & Business2Business newspapers and MK and NN Pulse Magazines.

Provided by Westfield Health, Chamber Primary Health Plan can give members cover from just £5.57 per employee, per month.

CHAMBER PROTECTION This includes four services: Chamber HR, Chamber Health & Safety, Chamber Legal and Chamber Tax. They include an advice line covering HR, employment law, legal, health & safety, tax and VAT, legal and health & safety documents and legal expenses insurance cover.

HOW DID IT ALL START? The business was started in 2009 by my wife and fellow director Kerry LewisStevenson, already having a design business and degree in graphic design and marketing with the CIM, it made sense to create our own publications.

PRODUCT SPOTLIGHT

WHAT’S YOUR GREATEST ACHIEVEMENT SO FAR? Helping many worthwhile charities increase their exposure through our publications and online presence is very rewarding.

WHAT KEEPS YOU AWAKE AT NIGHT? Ask anyone in publishing - copy deadline dates!

WHAT HAS SURPRISED YOU MOST IN YOUR JOB? The kindness and support of selfless people and organisations who champion those in a less fortunate position.

WHAT’S THE BIGGEST RISK YOU’VE EVER TAKEN – AND DID IT WORK OUT? I used to be a competitive athlete and wanted to own my own gym. I remortgaged my home to finance it and borrowed money from family. I owned the gym for 15 years and paid all monies owed but it could very easily have ended in tears as many start-ups will testify to.

WHAT ADVICE WOULD YOU GIVE TO SOMEONE STARTING OUT? Take advice from those who have walked your path previously, understand your market, your unique selling proposition but most importantly the needs of your customer.

WHICH BUSINESS PERSON DO YOU MOST ADMIRE? Ben Francis from GymShark. He built a brand and a following, that following plus having great advice from those around him built what Gymshark is today.

WHAT EXCITING PROJECTS IS YOUR ORGANISATION WORKING ON?

QUEST ESSENTIAL SERVICES

It was important to be part of the wider business community. This would build our profile and that of our fellow members by networking with and using the services provided by other members.

There are now four essential services available to Chamber members that will help to protect their business and reputation. These consist of Chamber HR, Chamber Legal, Chamber Health & Safety and Chamber Tax. All four services are underpinned by one advice line, offering you unlimited access to experienced, specialist advisors covering HR, employment law, legal, health & safety, tax and VAT. Quest also offers a website with a comprehensive library of over 750 documents that are free to download and can be customised to suit the needs of your business, as well as comprehensive legal expenses insurance which covers you for employment disputes, tax investigations, property disputes, data protection and more.

Call: 01908 465488 Email: martin@pulsegroupmedia.co.uk Visit: www.pulsemagazine.co.uk

The Chamber is working in partnership with QuestOffice to provide these essential services to our members. Their contact number is: 01455 852037.

We are launching new websites for all of our titles to further engage with our audiences and promote what’s occurring in our communities and an overarching website for Pulse Group Media.

WHAT MADE YOUR ORGANISATION JOIN MILTON KEYNES CHAMBER AND HOW ARE YOU MAKING USE OF YOUR MEMBERSHIP?

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MEMBER ZONE

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NEXT GENERATION PROFILE

NAME: Sian Cassie

WHAT DOES YOUR JOB INVOLVE? My role is to advise businesses on various aspects of commercial insurance. We get to know businesses, find insurance policies, and risk management programmes to meet their needs and represent our clients in claims when they need us most. In our role, the quality of your advice is tested when a business has a problem and supporting people through that process is a challenging but rewarding part of my job.

COMPANY: Towergate Insurance Brokers Northampton

JOB TITLE: Account executive

WHY DID YOU JOIN NEXT GENERATION CHAMBER? For the opportunity to network with likeminded people, of a similar age across different local industries. WHAT HAS BEEN YOUR FAVOURITE NEXT GENERATION CHAMBER EVENT AND WHY? Bouncing back from online networking with a face-to-face session and tour of the Sixfields Stadium. Admittedly, I am not a huge football fan but there was a buzz in the room as people could meet and network again.

BACKGROUND – TELL US A BIT ABOUT YOURSELF I moved to Northamptonshire from Cardiff seven years ago after graduating university and I have spent six of these years with Towergate Insurance Brokers. The last 12

months have been busy as I ran my first marathon in Liverpool and rescued a lurcher puppy from Dogs Trust during lockdown. When I’m not working, I’m normally playing the piano, running, and drinking gin (although not all at the same time!)

WHAT IS THE MOST IMPORTANT THING YOU’VE LEARNED FROM NEXT GENERATION CHAMBER? I attended a great session about your online and social media presence, particularly on LinkedIn. That gave me some skills I immediately put into practice and implemented online – that’s the best example of what a CPD session is all about. LinkedIn: www.linkedin.com/in/sian-cassie-dip-cii

NEW MEMBERS 1LG Digital MILTON KEYNES 0800 8600124 www.1LG.com Web design SEO and digital marketing agency. 1LG Digital have been helping UK businesses improve their web presence and grow their brand online since Y2K Crouchers Limited MILTON KEYNES 01908 597 047 www.crouchers-accountants.co.uk Chartered accountants and business advisors Jardine Motors Group MILTON KEYNES 01908 303300 www.jardinemotors.co.uk Main dealer of new and used cars, servicing, and parts for BMW, Mini, Audi and Jaguar Land Rover Kingsfield IT NORTHAMPTON 01604 643888 www.kingsfieldit.com Elevating IT in the public sector

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Legend Brands Europe Ltd MILTON KEYNES 01908 611211 www.legendbrandseurope.com Water damage restoration equipment and cleaning chemicals and portable equipment Red Giraffe Marketing Ltd MILTON KEYNES 01908 044348 www.red-giraffe.com Website design and SEO

SilverDisc Ltd KETTERING 01536 316100 www.silverdisc.co.uk Google premier partner, Bing select partner, full service digital agency offering website design, PPC, SEO, social media, email and content marketing The Air Ambulance Service RUGBY 03003 045 999 www.theairambulanceservice.org.uk

Emergency medical service, operated via helicopter or critical care car The Oasis Project (The Gambia) BLETCHLEY 07710 625202 www.theoasisproject.org Humanitarian charity in Gambia. The prevention or relief of poverty for sustainable change in areas of health, education and environment issues Villiers Hotel Limited BUCKINGHAM 01280 822444 www.villiers-hotel.co.uk Villiers Hotel is 400 years old, situated in Buckingham town. Offering meeting and conference space, fine dining, accommodation and afternoon tea rooms Workpays Limited KETTERING 0800 1979 826 www.workpays.co.uk A training provider working with businesses and individuals to deliver bespoke training programmes, leading to recognised accredited qualifications

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