YOUR QUESTIONS. YOUR CULLIGAN. 速
Your Family and Home Deserve the Best!
Thank you for allowing us to share Culligan® with you! We assembled this packet to provide a comprehensive review of what’s available in water treatment products and to help you invest wisely. So take the time to read through it and see all the things better water from Culligan can do. We at Culligan are committed to making sure our customers get more than just a product that’s built to last. You also get a promise that we back everything we sell with expert Culligan Man® Service. If anything should ever go wrong with your Culligan System, we will be right there to fix it. We look forward to working with you for all your water treatment needs.
Four questions to help you make the right water treatment choice. 1. How does a customer know if the water treatment equipment is the right application? Culligan dealers employ certified sales associates that are trained to understand water characteristics, water use and equipment applications. These water specialists begin their career with extensive training locally, and then continue their training at Culligan International in Rosemont, Illinois. They are required to pass an in-depth examination in chemistry, problem water and its proper treatment, in addition to other subjects pertaining to the water treatment industry. You can rely on them to make the right recommendation to solve your needs. Once they have been issued their license, they must continue their education with training courses. Culligan is the only manufacturer that has a national water testing laboratory that our representatives can access to determine the best system for your water needs and monitor the results. Our process starts with a complimentary, in-home water analysis to determine your problem. You can’t correct a problem until you know what the problem is. We look at your plumbing, talk to you about your water usage, number of bathrooms and people in the household to be sure we install the proper equipment. One size does NOT fit all.
2. How do you know you are dealing with a reputable company? Not all water treatment companies are created equal. Some merely assemble parts from many different manufacturers. Some change the source of their equipment from year-to-year making service difficult. Some enter in and out of business rendering their warranties useless. Culligan is a one source manufacturer to assure quality up and down their product line. Since 1936 when Emmett Culligan created the water softening industry, Culligan has been the leader in innovation and service. With a network of nearly 800 dealers in the U.S. and many more worldwide, you are assured of consistency in service and product.
Four questions to help you make the right water treatment choice. 3. What good is a longer warranty if you’re not sure the company will be around long enough to honor it? Culligan has been in business since 1936. Many water treatment companies come and go because many independent dealers don’t have access to the quality of equipment offered by Culligan. You need only look back ten years ago to see how many dealers from the past are still in business. It’s not your typical family heirloom, but because of your Culligan System’s superior design and 100% satisfaction guarantee, it will stay in your family for decades.
4. What if my well water changes, my family grows or my water needs change over time? If there is any change in the way you use water in your home, just call Culligan. We will help set your system so it performs at peak efficiency. And if the equipment is no longer a proper fit, in most cases we’ll offer you a trade on your existing equipment. Culligan offers service before and after the sale. You can’t get that from a selfservice rack at a discount store. The water treatment specialists at our dealerships are available to answer questions, conduct a water analysis and determine proper equipment sizing. Our service and delivery crews will deliver salt for your water softener, check your unit for efficiency, remind you when it’s time to change the filters on your drinking water system and provide 24-hour service, if needed. Culligan does all of this for you and more!
The Benefits of Proper Hydration You may already understand how soft water benefits your life with spotfree glasses, easier household cleaning and soft skin. Make sure you are also enjoying the benefits of proper hydration (drinking enough water). Children and adults need plenty of drinking water each day. Did you know that lack of water is the number one trigger of daytime fatigue? Research shows that drinking eight to ten glasses of water each day significantly eases back pain and joint pain in over 80 percent of sufferers. Drinking just five glasses of water daily decreases the risk of colon cancer by 45 percent, plus it can slash the risk of breast cancer by 79 percent. Did you know that a mere 2 percent drop in body water can trigger fuzzy short-term memory, trouble with basic math and difficulty focusing? Drinking enough water every day is essential. Many people don’t fully hydrate because of concerns about tap water taste and contaminants. Culligan has developed two solutions for better drinking water: reverse osmosis drinking water systems and bottled water coolers. When you buy or rent a reverse osmosis drinking water system to take impurities out of your water, you will see immediate results. Eliminate the film that forms on top of your coffee and teas. Hook it up to your ice maker for crystal clear ice cubes. Better tasting water and removal of unwanted odor. Increase the life of coffee machines and espresso machines. The reverse osmosis process is the latest major technology in water purification. It is considered to be one of the great discoveries of our century and removes a very wide spectrum of impurities from water, using no chemicals and very little energy.
Water Quality Concerns Treatments Run Off Contamination Giardia cyst, Crytosporium cyst and dirt are concerns particularly for drinking water. Wells over 100 feet would not normally have a cyst problem; however, many wells have dirt, sand or silica. Culligan can recommend a filter to remove those contaminants. When a drinking water supply comes from surface water like streams, creeks, ponds and lakes, they are susceptible to contamination. All surface water municipal treatment plants treat for part of the dirt and cyst removal. Culligan Filtration will remove the rest of the dirt and/ or cysts passing through treatment plants. It will also remove dirt and/ or cysts that may contaminate the water traveling through the miles of underground pipes supplying the water to homes. Bacteria contamination can occur any time in a drinking water supply. Flooding or spring runoff can seep into wells along the casing and contaminate the supply. Insects may also fall into the water supply, contaminating the water. Culligan can recommend the proper solution to these problems. Chemical Contamination Most water supplies do not have a chemical pollution problem. It is recommended that private wells be tested every year to get a snapshot of what is in the well. The well could be tainted by contaminants saturating the soil in fields, due to animal by-products or pest control chemicals. Chlorine, a commonly used disinfectant, may be a concern for drinking water. Some chemicals in water may come and go at random depending on conditions. Some chemicals are not strong enough to smell or taste; therefore, there is no warning that they are present in the water. That is why Culligan may recommend continuous filtering year round.
Reverse Osmosis Theory & Benefits Introduction to Drinking Water Through Reverse Osmosis The reverse osmosis process was developed in the late 1950’s and is the latest major technology in water purification. The real claim to fame for the reverse osmosis process is its ability to remove a very wide spectrum of impurities from water, using no chemicals and very little energy. With the exception of distillation, reverse osmosis is the only known process that can remove all the following classifications of impurities: • • • •
Particulate matter Dissolved mineral salts Bacteria Pyrogen
• Colloidal matter • Organic molecules • Viruses
What is Reverse Osmosis? In the reverse osmosis process, water is forced by pressure against a very special material called semipermeable membrane (which looks a little like thick plastic wrap). The unique properties of this membrane allow water molecules to pass through while the dissolved mineral salts or total dissolved solids (TDS) and virtually all particulate matter, even viruses, are left behind. For comparisons, this “strainer” has pores or openings that are about .00000001 inches [or one one-hundred-millionth of an inch] the size of a water molecule! The filtered water is then stored in a vessel and the impurities left behind at the membrane surface are flushed away. The more efficient the Reverse Osmosis System the higher percentage of collection of pure water separated out of the total water used. Culligan Technology is the most efficient in the industry for home-owned Reverse Osmosis Drinking Water Systems.
Bottled Water Delivery Service You can also purchase or rent a convenient Bottled Water Cooler in a few different models. Our bottled water delivery program will make sure you never run out of pure, refreshing drinking water. No need to worry about breakdowns and leakage due to inferior coolers. When your cooler is provided by Culligan, you can be sure it’s always working to your satisfaction.
We also carry convenient small package water to go available in 24 packs.
Point Of Use Bottle-less Coolers Choose the model that suits you best Culligan is dedicated to supplying environmentally friendly solutions, both at home and at work. By using advanced design and technology to provide alternatives to single-serve drinking water bottles, Culligan brings you bottle-quality water without adding to the 38 billion disposable plastic bottles filling our landfills every year. When you choose Culligan, you’re helping to make the world a safer, cleaner and greener place to live.
Executive
Premium
All Purpose
Counter Top
Hot temperature water
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Cold water temperature
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Lighted electronic push-button dispenser
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Room water temperature
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Extra hot temperature
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Dispensing
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Safety Features Meets UL and CUL
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Hot water safety lock
✓
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External antimicrobial protection
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UV Light for cold tank sterilization
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Internal leak detection/ shutoff
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Electronic Controls
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Sleep mode
✓ *Impurities may not be in your water.
Point Of Use Bottle-less Coolers Continued Never lift a bottle again. Culligan can economically convert our bottled water cooler into an extraordinary water treatment system by simply adding a float device along with our advanced water treatment products. The float device is designed with two shutoffs, providing you with extra levels of safety. Having these systems professionally installed by Culligan will provide your home or office with a near endless supply of great tasting water at the touch of a button!
A Culligan® Float Device
+
A Culligan® Bottled Water Cooler
+ Your choice of Culligan® Water Filtration Product
Culligan’s Preferred Series Filtration — or —
= Culligan’s Complete Drinking Water Solutions
Culligan’s Reverse Osmosis System
Point Of Use Bottle-less Coolers continued
• Affordable alternative to bottled water. • Compact Size takes up less space in the home or office. • Provides a near-endless supply of great tasting water. • Environmentally friendly – No plastic bottle waste. • Easy to use Room Temperature and Cold, or Hot and Cold taps – with child-proof safety feature for hot water. • Utilizes Culligan’s proprietary water treatment products for superior tasting water. • Backed by the legendary Hey Culligan Man® service to commitment.
Fix It or Trade It Program Having trouble with your current drinking water system? Having trouble getting service on your non-Culligan Water Softener? Did the company you bought your equipment from go out of business? Or, do you have a brand nobody seems to know where it came from or what type it is? Then our “Fix It or Trade It” program may be for you! Even though we can’t guarantee service like we do on our Culligan units, we’ll see what we can do to help you. Our products are Culligan because we happen to think they’re the best! However, our technicians can service some units other than a Culligan. If you’re reading this, it probably means you have a water treatment unit or situation that falls into one or more of the following categories: • • • • • •
No local service is available. The company is “out of business”. The application may be incorrect. You’re dissatisfied with your supplier. No one knows where it came from or what type it is. You’re feeling you got stuck with a turkey.
“Fix It or Trade It” program details:
(Dealer participation may vary)
FIRST – We’ll test your water FREE of charge to see if your unit is working properly. SECOND – We will adjust, reset, repair or clean the unit. THIRD – If you decide within 30 days of our service call to purchase a Culligan, we’ll credit your service call and disposal fee (a $110 value). We will service your unit to the best of our ability. If the service works, you’ll see we know what we’re doing and you’ll keep enjoying soft water. If it doesn’t work, trade it in! Of course, if you don’t want to bother with the service call because you’re convinced that your current softener is beyond repair, we’ll give you the trade in value off the price of a new softener. You just won’t have to go through the time and effort of the service trip and charges.
Fix It or Trade It Program continued We also have a similar trade in program for Drinking Water Systems. If you have a non-Culligan Drinking Water Unit and you’re ready to get a new Culligan Reverse Osmosis Drinking System, we will gladly give you credit towards a new system when you trade in your old unit. P.S. You must call within 10 days of service for service credit AND if you decide to trade-in before doing a service call, we’ll give you an additional six bags of salt or filters for your drinking unit.
BENEFITS WITH CULLIGAN SOFTENERS
REVERSE OSMOSIS
Features
Benefits
Features
Benefits
State of the art
Best materials, durable
Lifetime limited warranty
Security
Efficient savings
Less water and salt use
Efficient
Water and filter
Excellent warranty
Security
Purified water
Health, security
Excellent value
Wise investment
Compact
Saves room under sink
Promise to service
Security and convenience
Save hundreds with this offer
Higher flow spigot
Easy use
Built in quality monitor
Ensures quality
Resources Available on the Internet Unbiased References Natural Resources Canada http://www.nrcan.gc.ca/earth-sciences The NRCAN provides reliable, impartial and timely information needed to understand the water resources in Canada.
Canadian Environmental Assessment Agency http://www.ceaa-acee.gc.ca
Extensive information about ground and drinking water.
Health Canada http://www.hc-sc.gc.ca This Federal department is responsible for helping Canadians maintain and improve their health, while respecting individual choices and circumstances
Canadian Water Quality Association http://cwqa.org The Water Quality Association is a not-for-profit international trade association representing the household, commercial, industrial and small community water treatment industry.
Environmental Working Group http://www.ewg.org/tapwater This group is the watchdog of the Environmental Protection Agency (EPA). They are a third party validator of results of drinking water from all over the country.
Culligan Business History Emmett Joseph Culligan spent his early years farming in the hard water areas of South Dakota, Iowa and Minnesota. He was well aware of the difference between hard well water and the soft rain water most families collected in cisterns. January 9, 1921, was probably the most significant day of his life. As an expectant father, he was pacing the halls at St. Joseph’s Hospital and ended up in the boiler room. He struck up a conversation with the maintenance superintendent. Next to the boilers were two large cylindrical tanks which the superintendent proudly announced softened the water to prevent scaling in the boilers and save soap in the hospital laundry. The superintendent then explained how he could prevent diaper rash by building his own softener to use to wash his baby’s diapers. Culligan exhibited a tremendous interest in the hospital water softener and finally prevailed the superintendent to give him a coffee can full of the greenish-black mineral, called Zeolite, which “magically” removed the hardness from water. The superintendent explained how Culligan could punch some pinholes in the bottom of the coffee can, put about an inch of coarse sand in the bottom and then fill it with the Zeolite. The superintendent told him if he held this “coffee can softener” under the faucet and let hard water trickle through the device into a wash basin the resulting water would be softer than rain. Emmet was so fascinated with his first encounter with ion exchange that the expectant father almost forgot why he was at the hospital. The nurses searched from one end of the halls to the other before locating him in the boiler room to announce that he was the father of a healthy baby daughter. The rest is history.
Customer Testimonials For over 70 years, Culligan has led the water treatment industry in innovation and service. Culligan products are produced with world-class quality, backed by solid warranties and serviced by the best trained technicians in the industry. What a few of our customers have to say: “Please send our thanks to all involved with testing, fixing, replacing and servicing our softener. Appreciate the time and service you send our way. The replacement tank has fixed the problem we were having.” - Bonnie and Joe S “I am writing to thank you for the wonderful service I received from your company. I called for service and when the service man arrived he couldn’t find me or my water softener. I forgot to tell him the brine tank was in the garage. When he returned to fix the softener he was professional and a gentleman. I was only charged for the mileage on his first visit. I just wanted to let you know that it is employees like him that make me glad I chose your company to do business with. Thank you so much for your prompt and courteous service.” - Anny D. “Thank you for your prompt service!” - Sally S. “Thank you so much for taking the initiative to repair our water softener over the holidays. We had been on vacation during the time of repair and it was comforting to know it had been taken care of and ready to go upon our return.” - Dawn S.