By Lauren Richmond and Kathie Beckett
KSU Dance Theater gets an upgrade for patron experience
P
atrons of the Kennesaw State University (KSU) Dance Theater on the Marietta Campus will enjoy a new and improved process for ticketing: an official box office for the theater. A long-awaited upgrade for the College of the Arts (COTA) and the Department of Dance (Dance), the new box office provides a more streamlined and professional process for ticket purchasing and patron services. Previously, according to Patron Services Manager Lindsay Walker, the KSU Dance Theater “had a tiny little closet just outside the production booth where we stored all of our scanning and box office equipment, and where ushers would store their belongings during their shift. During performances, we would have a folding table in the student center lobby, and we would have to cart all of our equipment out and set it up before every performance.” Naturally, this created issues with patron services, as Walker explains: “We would often have issues with our technology because we were having to reinstall equipment before every single performance. The patron experience was greatly impacted when our equipment wasn’t working, and we could not provide a smooth and efficient experience.”
Photo, above: Student Assistant Anna Reichard assists student Richard Rollins.
Last summer, COTA initiated plans to make this vital upgrade to their second largest venue. Senior Associate Dean of COTA, Harrison Long, began overseeing the acquisition of the space—formerly an Owl Radio sound booth—and orchestrated construction of the new box office during the fall semester. “Now,” explains Walker, “the Patron Services staff have a professional environment to work in and will be able to provide a streamlined and professional experience to our patrons on both of our campuses.” •
Photo, above, left to right: Lindsay Walker, Patron Service Manager; Anna Reichard, Student Assistant; Christy Neal, Patron Services Assistant; and Michael Mathieson, Student Assistant.
a r ts K S U MA G A ZI N E 2 0 1 9 - 2 0 20
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