Property & Development Magazine - August 2014

ISSUE 408

PROPERTYAND DEVELOPMENT THE MAGAZINE FOR THE PROPERTY INDUSTRY

FLEXIBLE SOLUTIONS

WE TALK TO KATE BAILEY, ERIC WRIGHT FM BUSINESS MANAGER

Also inside...

TURNER FACILITIES MANAGEMENT P22

CMD LTD P10

GALLIFORD TRY P42

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editors page_feature 2 30/06/2014 11:31 Page 1

01 PROPERTY AND DEVELOPMENT

HELP TO BUY IS WORKING

❱

With the housing sector desperately in need of a boost in 2010, the Help To Buy scheme was proposed and, following its implementation, has been widely acknowledged as a

success. The equity loan scheme enabling people to buy a newlybuilt home with a deposit of at least 5% of the property price with the government offering a loan of up to 20% has, according to statistics recently announced this month, helped 35,000 aspiring homeowners onto the property ladder.

The figures show buoyancy in the market as the availability of mortgages has increased. Help to Buy was launched 15 months ago and has so far helped 22,831 people to buy a newly-built home. There have also been 7,313 sales through the Help to Buy: mortgage guarantee and 5,173 sales through the Help to Buy: NewBuy scheme. This takes total sales through Help to Buy to over 35,000.

The impact of this on the construction market is clear: house building is up a third compared to last year and at its highest level since 2007, while 216,000 planning permissions were granted in the last 12 months. However, this isn’t all down to Help to Buy as the economy has shown clear signs of recovery with recent estimates showing that Help to Buy accounts for just 3% of overall house sales.

Across the UK, 86% of those using Help to Buy were first-time buyers with the average house price at £206,084, below the national average of £252,000. Most of those using the scheme were outside London with Leeds being the biggest city to benefit from Help to Buy. Government housing minister Kris Hopkins believes the scheme is playing a key role in the government’s long-term economic plan, both helping people buy their own home but also boosting house building and creating jobs in construction.

He said, “In 2010 we inherited a broken housing market, where hard-working people who could afford a mortgage were locked out of home ownership because they couldn’t get the deposit together.

“Help to Buy is changing that – to date, this scheme has enabled 35,000 people buy their own place with a fraction of the deposit they would normally require.

“And with house building up a third over the past year, it’s clearly having a wider impact, getting workers back on construction sites and building the homes communities want and need.”

Let us hope Help to Buy continues to make a positive impact. I’m sure it will.

DANIEL STEPHENS GROUP EDITOR

FEATURE MANAGERS: DANIEL BEARDSLEY VAUGHAN WILKS OSCAR WILDE MARK BRITTEN

Ltd Property and Development Magazine is published by PAD LTD. Company registered in England & Wales. All material is the copyright of PAD LTD. All rights reserved. Property and Development Magazine is the property of PAD LTD. This publication may not be reproduced or transmitted in any form whole or part without the written permission of a director of PAD LTD. Liability: while every care is taken in the preparation of this magazine, the publishers cannot be held responsible for the accuracy of information herein, or any consequence arising from it. In the case of company or product reviews or comments, these have been based upon the true and honest opinion of the Editor at the time of going to press.

GROUP EDITOR: DANIEL STEPHENS EDITOR: CIARAN JAROSZ ART EDITOR: STEVE WILLIAMS DESIGNER: STACEY BREWER CONTRIBUTORS: JEFF SENIOR

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contents_feature 2 07/07/2014 10:12 Page 2

2

CONTENTS 10

CMD LTD

Be inspired

COVER STORY

ERIC WRIGHT FACILITIES MANAGEMENT

PAD talks to Jenny Bell, Head of Marketing and Business Development at CMD Ltd

Flexible Solutions We interview Kate Bailey, Eric Wright FM business manager

34

18

THE PADDON GROUP

Follow us on

_PADMagazine www.padmagazine.co.uk

42

GALLIFORD TRY

contents_feature 2 07/07/2014 10:12 Page 3

3

SECTIONS

FACILITIES MANAGEMENT BUILDING SERVICES

8 50

NEWS

4

This month’s top stories

FACILITIES MANAGEMENT CIPD AND BIFM

8

Beyond the workplace

CMD LTD

10

Be inspired

PADDON GROUP

18

Homes and places where people want to live

TURNER FACILITIES MANAGEMENT

22

One of FM’s best kept secrets

FIRST FACILITY MANAGEMENT

32

First for quality

ERIC WRIGHT FACILITIES MANAGEMENT

34

Flexible solutions

GALLIFORD TRY

42

Customer focused

BUILDING SERVICES GAS SAFE REGISTER

50

Get yourself checked

NEIL SHACKLOCK PLUMBING & HEATING CONTRACTOR Quality service

22

TURNER FACILITIES MANAGEMENT

52

news_feature 2 30/06/2014 10:47 Page 4

4 PROPERTY AND DEVELOPMENT News

BIDDERS WANTED FOR £80M ENERGY UPGRADE

UK HOUSE PRICES REACH RECORD HIGH HOUSE PRICEs in the UK reached

‘tentative signs that activity in the

record levels in May, according to

housing market might be starting

data from Nationwide.

to moderate,’ especially due to the

An 11.1 per cent annual

fact that new mortgage approvals

growth to £186,512 was noted,

were down 17 per cent in April

up from 2007’s previous peak of

from January.

£186,044. This makes May’s

This is supported by the fact

figure the highest since records

that the building society’s three

began in 1991, and represents a

month growth figure also fell,

THE SCOTTISH Government is

wide Managing Agent for the

13th month of consecutive house

from 2.5 per cent in April to 2.3

planning a bidders day for a

scheme.

price rises. April had seen a 10.9

per cent in May, reaching its

per cent annual rise.

lowest level since August 2013.

national programme of

This firm will appoint

However, prices in May rose by

First time buyers were also

insulation and heating

subcontractors to provide

improvements to households in

surveys, installations, inspections

0.7 per cent, down from the 1.2

said to play a role in the housing

fuel poverty.

and other specialist services.

per cent rise in April, disputing

sector’s recovery,

ideas of a property bubble and

as they accounted

It expects the new scheme

An Open Day will be held at

will be worth at least £16m per

Perth Concert Hall, Perth on

suggesting that the housing

year for a minimum of five years

Tuesday 17 June. The

market may be ‘starting to

and will involve installing

Government will use the event

moderate.’ It was suggested that

insulation, heating and

to consult with potential bidders

this may be due to new mortgage

micro-generation measures.

and firms seeking to be part of

lending rules, which officially

the supply chain of the new

started in April. Nationwide chief

scheme.

economic Robert Gardner

The Scottish Government intends to appoint a Scotland-

suggested that there had been

LETTING AGENTS MUST NOW FULLY DISCLOSE FEES ON THEIR WEBSITES LETTING agents will now have to

Rogue agents will now face fines

may of course lead to higher rental

fully disclose their fees on their

‘much harsher’ than those

costs. That is why we will be

websites and in their offices, or

currently in place.

announcing that we will be placing

face fines, according to new rules

However, Labour’s proposal to

new obligations on agents to

ban agents from charging fees, put

publish in full transparency what

forward by Harriet Harman, fell

kind of fees they are charging so

to ban agent fees altogether, Nick

flat and was outvoted by a majority

people can shop around and get

Clegg claimed that the government

of 53, with only 3 Conservative MPs

the best deal available.'

is now determined to impose ‘new

and 1 Lib-Dem voting for. The deputy

Ed Miliband’s plan to end

obligations’ which will require full

prime minister suggested that a fee

excessive rent rises and instigate

transparency from letting agents.

ban may lead to increased rents.

three-year tenancy agreements

implemented by the government.

Despite rejecting Labours bid

Currently, agents are still required

Speaking before a House of

were tentatively welcomed, with

to reveal all fees upfront in their

Commons question session, the

Mr Clegg saying that the point

advertisement, but the only

Liberal Democrat leader said: ‘On

about longer-term tenancies was

punishment for failing to do so is

the charges raised by the agencies,

valid, although rising rents are

a naming and shaming from the

whilst the problem she identifies is

mainly down to the lack of

Advertising Standards Authority.

right, the solution she is suggesting

affordable housing being built.

news_feature 2 30/06/2014 10:47 Page 5

5 PROPERTY AND DEVELOPMENT News for 48 per cent of purchases in

more evident as we move through

March. This represents a record

the summer months and the

high, far exceeding the average of

impact of MMR [mortgage market

38 per cent.

review] becomes clearer.

Government initiative Help

However, with mortgage

2014 GLOBAL FM AWARDS OF EXCELLENCE WINNERS

to Buy could be considered

rates close to all-time lows and

responsible for some of this activity,

labour market conditions

with 80 per cent of borrowing

continuing to improve, underlying

currently done by new entrants to

demand for homes is likely to

❱

the market. However, in London,

remain strong.’

high-level international competition awarding the best of the best

just 4 per cent of mortgages were

Global FM, the worldwide alliance for member centred facilities management (FM) organisations, is pleased to announce The Global FM Awards of Excellence

winners on World FM Day, 4th June 2014. The awards are a within FM.

through the scheme.

The awards focus on promoting the strategic value and

Nationwide’s chief economist,

progression of facilities management; demonstrated by the

Robert Gardner, said: ‘The

outstanding entries received from around the world. The 2014

underlying pace of activity

winners are:

should become Platinum Award of Excellence in FM – BIFM, Deborah Rowland Creation of a central FM strategy is assisting government in reducing the budget deficit by proving that FM is the enabler to achieving significant running cost efficiencies across the public sector estate. Working closely with key central government estate stakeholders enabled the development of the FM Contract Model which is now being procured. This will provide transparency of spend and supplier performance, consistency in FM standards and enable government to become an intelligent client.

Gold Award of Excellence in FM – IFMA, Greg Wood, Washington County sustainable Cleaning Program Washington County constructed and opened over 350,000 square feet of new facility space in 2011 to bring the total portfolio to 1,019,707 rentable square feet. Space maintained is wide ranging in type including jail cells, courts, libraries, standard office space, and fleet maintenance.

One solution to help address many challenges was to adjust our cleaning processes and move staff from night to the daytime so we

VINCE CABLE: HOUSING BOOM ‘NEEDS STOPPING’

could optimize our HVAC and lighting systems hours of operation.

ACTION must be taken to stop

been rising in most parts of the

expenses and the amount that goes to the landfill.

the ‘housing boom’ in parts of the

country, but particularly in

UK getting ‘out of control’,

London.

according to Business Secretary Vince Cable.

He said he was ‘appalled’ that some banks had been lending five times a mortgage applicant's

The latest figures from the

During the assessment process we determined there were other opportunities for us to implement such as reducing the number of cleaning products used, using Green Seal certified products, and further developing the recycling program to reduce solid waste

Silver Award of Excellence in FM – ARSEG, AXA France AXA France, as insurance market leader, wants to be an example

Office for National Statistics

in term of Corporate Social Responsibility. Energi’com software

(ONS) found prices rising at an

for tracking and management of energy consumption is one of

annual rate of 17% in the city.

the answers for this requirement. Energi’com goal is to involve

Mr Cable said: ‘In the

all the users as actors about her proper site energy consumption.

The Facility management design is modified by the association

income, suggesting a ‘stable level’

short-run, the immediate

was up to 3.5 times.

problem is to stop this boom

of pedagogy theory married to a technical activity: it is not anymore

getting out of control.’

only a management subject lead by building technical specialists

The desires of potential homeowners should be balanced

However, last week the

but a real user’s issue, too. Built around a market toolkit,

against the stability of the

Nationwide Building Society said

Energi’com, organizes a win-win relationship with all

economy, he added.

that there had been signs that

hard-services suppliers. Indeed, real-time data acquisition offers

activity in the UK housing market

a concrete and dynamic vision for equipment management related

was starting to ‘moderate’.

to site lifecycle.

Various surveys have suggested that house prices have

news_feature 2 30/06/2014 10:47 Page 6

6 PROPERTY AND DEVELOPMENT News

LSE COUNT ON SHEPHERD FM

SHEPHERD FM has added the

The first new building LSE has

world-renowned London School

commissioned in over 40 years,

of Economics and Political Science

‘SAW's’ dramatic sculptural form

(LSE) to its client portfolio after

and unusual perforated brick

being awarded the maintenance

facade design has already won

contract for the iconic institution’s

praise from students, staff and

new Saw Swee Hock Student

architecture critics alike.

Centre.

The 12-month contract will see

The pioneering building incorporates a range of academic

Shepherd FM provide Mechanical

and support services for LSE’s

and Electrical services as well as

growing-community including the

fire and security services at the

student union reception, a learning

innovative central London

space, a pub, media centre, fitness

property, awarded the RIBA

centre as well as the offices that deal

London Building of the Year

with residences, accommodation

Award just this month.

and the LSE Careers Service.

NEWS IN BRIEF ❱❱Atkins has taken on 500

❱❱Encon Interior Systems is

dual-branded Encon Insulation

study. Southampton and

new graduates across the

merging with Nevill Long to

and Nevill Long.

Cheltenham also performed

group during the last year and

create a new-look specialist

more than 90 apprentices in

interiors brand under the

❱❱A new report has shown

and 7.5 per cent increase

the UK.

Nevill Long name.

that Southampton continues

respectively. In terms of higest

to offer the highest potential

potential rental yeilds,

❱❱Figures from BRDC

branches will be rebranded as

returns for landlords

Southampton again performed

Continental show that the

Nevill Long and feature a

nationwide, closely followed

well, topping the list with a

average landlord may receive

re-designed logo and

by Manchester, Nottingham

potential annual rent of

almost £60,000 income from

distinctive new look.

and Blackpool.

£12,480.

Encon Interior Systems’

their rental properties,

Encon Insulation will remain

well, with an 11.6 per cent

However, the research by

over double the national

the group’s brand for the

HSBC shows that other areas

❱❱The global industrial

average pay of £27,174. The

distribution of insulation and

are fast becoming hotspots.

and commercial LED lighting

average landlord’s portfolio

associated products into the

Brighton and Reading are now

market is expected to

contains eight or nine

structural and industrial

yielding over 12 per cent more

reach £51.3 million by

properties with a total value

markets, with the majority of

year on year, the strongest

2019, according to a recent

of £1.2 million.

the group’s 20 branches being

annual increases of this years

report.

news_feature 2 30/06/2014 10:47 Page 7

7 PROPERTY AND DEVELOPMENT News

AFFORDABLE HOUSING SUCCESS STORY WELCOMED KRIS HOPKINS welcomes new

2010. In contrast, between 1997

figures showing 200,000 new

and 2010 the number of social

some of the biggest numbers

affordable homes have been

housing homes dropped by

of affordable homes delivered

delivered since April 2010.

420,000.

since April 2010 include:

Nearly 200,000 new

Housing Minister Kris

Council areas that have seen

Birmingham

2,740

Cornwall

2,690

affordable homes have been

Hopkins said: Our affordable

delivered since April 2010, new

housebuilding efforts are a clear

Wiltshire

2,620

figures show. Housing Minister

success story, with nearly 200,000

Leeds

1,910

Kris Hopkins welcomed the news

new affordable homes delivered

Bristol

1,830

as “a real success story”.

since April 2010.

Manchester

1,810

Recent figures show there

It means families from

were 41,654 affordable homes

Newcastle to Newquay have new

started in the year to March 2014

homes available to them, whether

– 15% higher than the previous

to rent at an affordable rate or

year. In addition 125,000 of

to buy through our shared

the 170,000 homes planned

ownership schemes.

through the Affordable Homes

And this is on top of the wider

A fifth of the affordable homes built last year, and a quarter of the total since 2010, were built in London. schemes, and is a key part of the government’s long-term economic

programme, in which the

efforts we’re making, which

government is investing £19.5

means housebuilding is now at its

supporting a job this multi-billion

billion public and private funding,

highest level since 2007.

pound programme is helping get

have now been delivered. It means that since April 2010, 197,792 new affordable homes

Affordable housebuilding across the country The Affordable Homes

plan. And with every new home

people back into work.

The success of the Affordable Homes programme is one of a

have been delivered. Overall,

programme includes social rented

number of indicators that Britain

the government has delivered

homes, affordable rented homes

is building following the end of

445,000 new homes since April

and affordable home ownership

the housing boom in 2008.

The report from

Mitie will work at over

Transparency Market

100 buildings across Britain,

PADDON GROUP’S NEW APPOINTMENT

Research (TMR) found that

predominately in the corporate

THE PADDON

the market was worth £7.7

office estate, including the

GROUP have

Paddon’s Managing

million in 2012, and predicted

main campus at The Quadrant:

appointed Keith

Director, said “We are

that it would achieve an

MK in Milton Keynes.

Hurrell as a Senior

delighted to have Keith

Project Manager.

on board, he brings a

annual growth rate of over 30

Brian Woodcraft,

per cent between 2013 and

❱❱A consortium of Miller

Keith’s background is

wealth of experience to

2019.

Construction and Equitix has

in major London M & E

our expanding team and has worked on projects

reached financial close on the

projects, previously

❱❱Network Rail has extended

North Tyneside’s £300m

holding senior

its deal with Mitie to

sheltered housing PFI.

positions at Barclays

Wharf Power Upgrade, Blackfriars

Capital, McNicholas, Transport

and Oxford Circus LUL stations,

will deliver 924 apartments

for London, Balfour Beatty

Green King and the prestigious

across 10 new and 16

and Imtech and has a proven

RAC Club in London. Keith

run for a further five years, is

refurbished sheltered housing

track record of delivering a

champions a strong Health &

worth more than £75m .

schemes.

diverse portfolio of M & E

Safety culture which is of

projects.

paramount importance to Paddon”

provide integrated facilities management across its estate.

The contract, which will

Solutions 4 North Tyneside

such as Barclays Canary

FM Stuff_feature 2 30/06/2014 10:40 Page 8

8 PROPERTY AND DEVELOPMENT Facilities Management: CIPD and BIFM

BEYOND THE WORKPLACE

A shared fascination with the workplace and an enthusiasm for improving it has brought the BIFM and the CIPD together

❱

The British Institute of Facilities Management and the Chartered Institute of Personnel and Development recently conducted a roundtable discussion with a group of leaders and experts from the worlds of facilities management, human resources and workplace design. This was followed by a joint statement from the two organisations signalling their intent to collaborate.

What brought the BIFM and the CIPD together was a shared fascination with workplace and enthusiasm for improving it and helping people make better use of it brought together. That and a sense that the worlds of FM, HR and workplace design are often too segregated.

Current ways of working being dysfunctional and outmoded were discussed as well as current good practice. More and more organisations ‘get it’ and many workplaces are being shaped to support business imperatives of effectiveness and agility.

However, it is not just a question of getting the design ‘right’. As Caroline Waters, ex-Group People Director at BT pointed out, employers also need to empower and enable employees to use workplaces flexibly and build in fluidity to workspaces.

Indeed, the most successful cases of effective workspaces are not always the impressively designed ones – architecturally beautiful buildings can fail in their core function. Equally, it can be the ones where employees have been able to shape and adapt in line with the needs of their work.

This is one of the reasons a workplace strategy needs to dovetail with a people strategy. The initial design of workspaces needs to accommodate such fluidity, but it will only develop if the right leadership is there, creating a culture of permission in which employees can try out new ways of working.

Emergent workplace design can also happen at an organisation-wide level, not just for individuals and teams. One example shared was the atrium floor at Innocent Drinks, said to have been covered in fake grass originally to save on the cost of carpet. But this then became a feature in itself, with picnic tables being added to create a distinctive meeting and dining area.

Also discussed was the measurement of workspace effectiveness. While some showed concern that measurement should not be put on a pedestal, others argued for its importance, especially if questions of workspace are to make it onto board agendas. But as Tim Oldman, CEO of Leesman put it, the most important step may be to think of workplaces as assets and focus on making the most of them.

Underlying these points of discussion – and the various other areas touched on, such as avoiding too narrow a focus on offices – there was agreement that there is an obvious intersection of workspace and people management that should be explored more.

The FM and HR professions have central parts to play in this. They need to think how their roles interrelate and move away from an introspective view based on purer specialisms. As Chris Kane, BBC, put it, the need is to see an ecosystem, not distinct management systems.

The shift is already happening in pockets.

Successful workplace design projects are often those in which HR and FM are actively involved from the outset. This needs to be encouraged and replicated.

If the professions are to be better aligned, the BIFM and CIPD clearly have a lead role to play. But bridging this gap is not for the professional bodies alone. As CIPD’s Peter Cheese commented, the need is to encourage conversations on the ground too.

Practitioners in both fields should be linking up and talking to their counterparts, wherever the twain shall meet.

Nor are FM and HR the only professions that need to be connected. The BIFM and CIPD both need to go beyond this, building better connections with other key players, like finance and workplace design professionals.

Any line of attack clearly needs to be multipronged. Research will help us understand what potential there is. Commentary and initiatives such as awards will raise profile and draw attention to the issues. This roundtable was but the start of a journey.

The BIFM and CIPD don’t know where it will end, but believe it’s worth taking.

FM Stuff_feature 2 30/06/2014 10:40 Page 9

9 PROPERTY AND DEVELOPMENT Facilities Management: CIPD and BIFM

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10 PROPERTY AND DEVELOPMENT Facilities Management: CMD Ltd

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11 PROPERTY AND DEVELOPMENT Facilities Management: CMD Ltd

BE INSPIRED Founded in 1984, CMD Ltd create solutions to meet the challenges of integrating power and technology with furniture for commercial environments

❱

“British manufacturing is still alive,” proclaims CMD’s Head of Marketing and Business Development Jenny Bell.

That’s emphasised by the company building the majority of its products in its Rotherham factory where it has centralised production after closing down its plant in Preston for improved efficiency.

The company hit peak turnover of £17 million in 2008 but fell back to £13-14 million and lost staff the following year as the recession hit.

Now it’s returned to pre-recession levels and looks to the future with confidence as it celebrates its thirtieth anniversary with a refit of its Rotherham head office and prestigious London showroom where it has recently thrown a party as a thank you to customers for staying loyal. It featured famous faces including an Olympic athlete who gave a motivational speech about great achievements despite adversity with Pat Cahill, a comedian, magician and cartoonist providing the entertainment.

The company started back in 1984 manufacturing kitchen lights but, as Jenny recalls, has changed significantly since those days: “We manufacture a raft of power modules, the kind of product that goes on, in or under a desk. We also do underfloor busbars which are used predominately in buildings with raised floors, a very simple plug and play power distribution system that can save up to 40% on site labour and can be reconfigurable at any time, placing power where you need it feeding to floor boxes and hives round big buildings.

“We’ve undertaken major projects, such as the Gherkin, Woolgate Exchange and Aldwych House in London and, with the breadth of prod-

uct ranges we offer from lighting control that harvests natural daylight to our energy monitoring desk level smart metering system, Footprint, we can cater for all energy conscious needs of our customers. Added to this are our ergonomic products, which include cable management solutions to hide cables away, monitor arms to put screens in the right position for individuals and CPU supports to get PCs off the floor. So we have a real mixture of products to offer.”

STANDARD OR CUSTOMISED PRODUCTS CMD’s power modules are designed to meet the power, visual and data demands of the modern working environment and are available in a variety of styles that include under-desk, desktop and through desk applications. All its products can be bought as standard catalogue items and are available for next day delivery if in stock.

The advantage of being a British manufacturer is that CMD can also provide anything custom made, whether it be a power module with different lengths of lead, configurable sockets, HDMI or whatever is required. CMD offers a custom made service secure in the knowledge all customised products are supported with full engineering drawings with a technical engineering team for support, unlike when dealing with the Far East. Just over a quarter of the way into 2014, a rise in manufacturing output is being seen, as confirmed by Lee Hopley, chief economist at the EEF: “Output now stands at its highest level in more than two-and-a-half years, with companies reporting good trading conditions both at home and in overseas markets.”

Supply can be based on a high level of technical advice and involvement with customers,

CDM_feature 2 24/06/2014 15:58 Page 12

12 PROPERTY AND DEVELOPMENT Facilities Management: CMD Ltd

CDM_feature 2 24/06/2014 15:58 Page 13

13 PROPERTY AND DEVELOPMENT Facilities Management: CMD Ltd

which CMD loves to do. The actual level varies greatly on a daily basis and really depends on what customers’ requirements are at the time, due to the wide spread of products and their differing needs. “We deal with M&E consultants and contractors who are undertaking refurbishments or new builds all the time,” outlines Jenny. “For tenders, the consultants are our main focus as they need all the technical and engineering specifications for the CATB stage of the build. We also have strong relationships with the electrical contracting market so we can deal with the project from start to finish.

ROUTES TO MARKET “For ergonomics and power modules, we deal with the furniture manufacturers and their dealer network. They focus on the dynamics of the space and how to get the best from the environment, making it the most productive and collaborative it can be for the users. We also have a number of other very strong relationships within the trading market, AV, education and facilities sectors as our breadth of product are suited for many different markets.”

“We have an entire internal technical sales team based in our head office that spans across a number of

CDM_feature 2 24/06/2014 15:58 Page 14

14 PROPERTY AND DEVELOPMENT Facilities Management: CMD Ltd

product specialities, allowing all different types of customers to have that close and informative support they need for them to provide the best service they can to their customers. We know the M&E consultants need a far more design project-led approach with marked up floor plans compared to the furniture community where good quality imaginary and bespoke solutions are a greater priority. We love the close relationships we have with our customers and results from our last customer survey show 99% would buy from us again and 95% say our prices are competitive.”

Jenny reinforces this: “Our more electrical people have a technical approach whereas the furniture customers are far more design led and aesthetics are a top priority over a secondary consideration of function.

That’s why we have a dedicated external sales team based in the heart of the furniture community in Clerkenwell, London, to be there for our customers.”

LOCAL COMMITMENT There remains a commitment to the local economy, with 70% of products manufactured in Rotherham and many materials and services obtained from suppliers within a ten mile radius. The wish is to obtain everything from within the country but, as Jenny points out, that’s not always possible: “We try not to source outside the shores of the UK. Unfortunately, we’ve lost a lot of skill over the years and we can’t physically get certain components or some jobs done here because in the UK the skill doesn’t

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16 PROPERTY AND DEVELOPMENT Facilities Management: CMD Ltd

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17 PROPERTY AND DEVELOPMENT Facilities Management: CMD Ltd

exist anymore. So we have to go overseas and that’s a real reluctance for us but, to survive, we have to do it.”

CMD is zero waste following the implementation of a new Integrated Waste Management service delivered by Biffa. CMD’s Quality & Environmental Manager Graham Gillott comments: “It is encouraging to see businesses like ourselves working effectively with Biffa to achieve this industry-leading target of zero waste to landfill. As well as demonstrating the importance of environmental responsibility, implementing more effective recycling services to reduce the amount of waste sent to landfill makes good business sense.

“Landfill tax costs continue to rise and, increasingly, collection contracts such as this will be the most economic way for businesses of all sizes to deal with recycling as well as general waste. This news is a tremendous achievement for us and demonstrates our commitment to cut carbon emissions across our business. All recycled waste is collected by Biffa and rebates are received for recyclable materials, which substantially reduces our costs. Biffa worked with us to implement new recycling systems, introducing a Dry Mixed Recycling (DMR) service for materials like plastic bottles, paper and cans as well as general waste recycling services.”

CMD CELEBRATE TURNING 30 CMD is celebrating its 30th Anniversary throughout 2014. Established in Rotherham in 1984 and the subject of a management buyout in 2008, the company now turns over £16 million, employing over 170 people, and is proud of its roots in the town and the way in which it has continued to grow and prosper through the recession.

CMD is ISO 9001 and ISO 14001 certified, the globally recognised quality standards awarded to companies that meet a high standard for their internal business solutions and who meet and exceed environmental legis-

lation and regulations. It also has many of its products certified by the British Standards Institution.

In addition to its Rotherham base, the company has a state-of-the-art showroom which has just been refitted in Clerkenwell, London, along with an on-site design studio to provide a quick response to all client requirements and aid them in visualising what might be possible using the range of CMD products. With an increasing demand for its products internationally, the company now has distributors across the Middle East, Asia, Australia and Ireland.

The past few months alone have seen CMD shortlisted for the Made In Sheffield and Sheffield Business awards, and it has also been Highly Commended in the Most Innovative Power Product category of the Electrical Times Awards. It was also one of the highest entrants in the Yorkshire Insider Growth 100 for 2012.

HEAD OFFICE Sycamore Rd Eastwood Trading Estate, Rotherham South Yorkshire S65 1EN Tel: 0709 829 511 LONDON SHOWROOM 99 Charterhouse Street Clerkenwell London EC1M 6HR Tel: 020 7251 7080 www.cmd-ltd.com

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18 PROPERTY AND DEVELOPMENT Facilities Management: The Paddon Group

THE COMPLETE SOLUTION Paddon FM provides its customers with quality facilities management and property maintenance solutions.

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19 PROPERTY AND DEVELOPMENT Facilities Management: The Paddon Group

❱

The Paddon Group has a wealth of experience in the sector that truly sets it apart from its competitors. Whilst initially working on traditional M&E Projects, the Paddon Group has developed into a truly all-inclusive M&E Project and FM provider, thus expanding its client portfolio to both parts of the Group, operating in the construction field and for enduser clients. This has proven to be incredibly fruitful for the Paddon Group and will no doubt set the pace for years to come.

The Facilities Maintenance side’s main focus areas are the Care Industry, Education Sector and Industrial. These areas have historically been looked after by a multitude of contractors’ per-site and the provision of one, all-inclusive service, is something of a shock to the market. This is partly due to the difficulty presented in managing all of the facilities at these sites; however Paddon has seen a lot of client attraction in being the, simple ‘one phone call’ solution for those organisations that, in turn, require understanding and respectful contractors on their sites.

Having been provided with additional awareness training for conditions such as dementia, Paddon is ideally equipped to work in environments such as the Care Industry. Every engineer has been fully trained on the situations that frequently present themselves while working at Care Homes, with vulnerable occupants. Being able to understand and react accordingly to such situations is what sets the Paddon Group engineers and tradesmen apart from other service providers and helps to support

the same quality of environment that the Care Home itself provides.

Not only is it a case of understanding and dealing with ‘issues’, but viewing projects on a personal level and taking into account the feelings and differing views of the staff and residents at the locations is equally important, as Matthew Hardwick, Sales Director of Paddon FM explains: “If you walk into a care home that has a hundred bedrooms, that’s a hundred homes, not just a building and a lot of rooms… You need to make sure that each individual person you’re working with is dealt with respect and dignity. “ Providing a service that is also sustainable, Paddon Group research the existing assets an organisation has in place before looking at ways in which facilities can be improved, or replaced, with more sustainable solutions.

Tony Murphy, Chairman of Paddon Group explains this process: “With every project that we carry out a Risk Assessment and Method Statement is produced prior to any work starting. We check the site files, including the asbestos register and other documents of Health and Safety interest. We basically build up a portfolio of every

“With every project that we carry out a Risk Assessment and Method Statement is produced prior to any work starting.”

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20 PROPERTY AND DEVELOPMENT Facilities Management: The Paddon Group

Paddon House 12 Stortford Road Great Dunmow Essex CM6 1DA www.paddonfm.co.uk Tel: 0845 207 7727

property that we maintain, we prepare an Asset Register of all of the clients existing equipment, making sure that everything is maintained to current standards and our customers remain compliant and that the documentary evidence is readily available at all times.”

Maintaining communication and a healthy relationship between organisations are at the heart of how the Paddon Group operates, both during works and in consultancy.

Matthew explains that: “It’s not just about take, take, and take. Sometimes it’s about actually holding your hands up and saying: ‘Do you know what? There’s a better way for you, the customer and this is it.’” Due to this honest and open approach that the Paddon Group adopts towards its

customers it reinforces the relationship and the trust the in Paddon Group services for years to come.

Paddon’s emphasis on communication and relationships are also, once again taken to the next level and applied to the occupants of the sites that it works on.

Whenever at all possible the same engineers go back and forth between a site to try and build a connection up with the occupants while completing work, which Matthew explains further: “If they can build up a relationship with the engineering team and understand who these people are and why they’re coming in then that puts them that much more at ease. We’ve also gone as far as to put all our guys in pink shirts. Why do that? Not only does this make us stand out from the crowd but it does immediately identify that, that person is there to help resolve a problem on their behalf” “A ONE-STOP SHOP” With other contracts such as at Heybridge AP School and Westminster Drug Project, Paddon is situated firmly as an organisation possessing experience, training, understanding and the operational capabilities required to maintain ‘Business Critical’ facilities in environments that are potentially difficult to work in, as Tony says: “We’re looking to offer a one-stop shop.”

However, in addition to their extensive services throughout care, education and industrial, the Paddon Group is also host to a Projects Division which offers a full range of design and build services including electrical installations, mechanical works, plumbing, decorating, building works, air conditioning and heating systems – “they’re not just doing standard maintenance,” remarks Tony.

Current projects being carried out by the Projects Division include working with Bouygues on the regeneration of Central Chelmsford, the total refurbishment of a Grade 1 Listed building in Greenwich and the provision of all M&E Services to a new residential apartment development in Pimlico.

Be it facilities management, consultancy, projects, refurbishments or design and build, Paddon FM is a pioneer of the age in which contractors care.

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21 PROPERTY AND DEVELOPMENT Facilities Management: The Paddon Group

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22 PROPERTY AND DEVELOPMENT Facilities Management: Turner Facilities Management

Turner Facilities Management helps clients in sectors from housing to manufacturing, commercial and government. Not only repairing and maintaining facilities but proactively showing businesses how their facilities could be more efficient.

ONE OF FM’S BEST KEPT SECRECTS

❱

“Many companies really don’t know what building assets they have,” claims Turner Facilities Management’s Managing Director John Laverty.

“They don’t know its condition and in many cases, more often than not, it’s not of the right size and quality so that’s when we bring the whole solution together. Also, lots of building owners don’t understand the importance of compliance. Rather than simply providing hard and soft services, our aim is also to deliver continuous improvements, good management information and compliance.”

That’s the whole ethos behind the operation of Turner Facilities Management, which believes in ensuring clients’ assets improve continually rather than simply keeping them clean and working. It’s part of the family-owned Turner Group, which provides support services and has 2,500 employees in twenty countries, and contributes over half of its £330 million annual turnover. The group has evolved into a collection of autonomous companies with a culture that’s summed up as ‘proud past, progressive future’.

Turner Facilities Management’s origins go back to the Falklands where it ran power stations and provided facilities management services after the islands were reclaimed in 1982. It’s since supported the Ministry of Defence’s front line services in Gibraltar and various deployed theatres that include Belize, Bosnia, Iraq and Afghanistan. As a result, it gained many contracts to provide property management services and, when the Ministry of Defence rationalised its

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23 PROPERTY AND DEVELOPMENT Facilities Management: Turner Facilities Management

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24 PROPERTY AND DEVELOPMENT Facilities Management: Turner Facilities Management

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25 PROPERTY AND DEVELOPMENT Facilities Management: Turner Facilities Management property management service contracts by splitting the UK into five regions, it won the regional prime contract for Scotland that has now been extended into its twelfth year. It also has a contract with the Ministry of Defence to provide property and estate management for six RAF stations across the UK. The Ministry of Defence has been a major customer for almost thirty years and is expected to remain so.

Nevertheless, Turner Facilities Management has developed a housing and energy services business and is increasingly moving into the commercial marketplace, providing facilities management services for power stations, news print companies and others. The success of that, John believes, is because the delivery model developed over the years for the Ministry of Defence in particular is applicable to any asset.

He says: “There are many organisations that will provide hard and soft services, which are tasks we deliver. But where we’ve developed as an organisation is in systems and driven FM solutions integrating hard and soft services that deliver improved business result for our customers.

RETURN ON INVESTMENT “It is all about management information and compliance, so we make it easier for the end user community for speed of response, reporting faults or just knowing where we are when we’re progressing these tasks. There’s also the service management community, who are the people running the contract. We aim to achieve a return for investment in the estate or asset rather than just processing invoices and task-driven solutions. We gather a lot of management information and, once we analyse that and see the trends, we can see what work we need to do to effect change as part of a continuous improvement cycle.

“We make recommendations based on real time management information and effect change by altering policy.

It’s a key continuous improvement model that is based on fact and management information. It is all about systemsdriven solutions and knowing what the customer wants, so it’s basically an intelligent and integrated FM solution.”

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26 PROPERTY AND DEVELOPMENT Facilities Management: Turner Facilities Management

The principle of continuous improvement is driven by a system of shared rewards whereby Turner Facilities Management keeps 30% of any savings and the remainder is re-invested in the customer’s estate to provide further benefits.

Over the years, that’s generated several million pounds of investment for the Ministry of Defence and it’s based on IT enablement through the company’s in-house team that delivers solutions and operating models, develops mechanisms and reports to interpret data effectively so that informed decisions about assets can be made.

“We have one business centre system and we don’t prepare any reports for customers,” explains John. “They use it to get their own reports from real-time information so the emphasis is on transparency.”

Any savings and improvements are based on the company’s principles of providing specialist

solutions and optimised support. They in turn, as John outlines, depend on knowing each customer’s real needs: “We have to understand their strategy and what their business drivers are, such as wanting an estate of the right size and quality. So we analyse the information, measure the condition of the estate and make recommendations to achieve the required return, which might be to improve the quality.

“If the estate is too big, we dispose of unwanted assets so they don’t have to be maintained. It comes down to knowing the customer’s drivers, business priorities and their vision. The basis of our services is a system driven FM solution, integrating hard and soft services that deliver improved business results. For every contract, we provide all the tasks, integrate them, make everything more efficient and provide a better service all round.”

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spec_Layout 1 30/06/2014 12:48 Page 1

www.spec-ltd.com

SPEC Ltd - The complete specialist electrical service provider to F.M. companies from high voltage to mains LV

SPEC Ltd is constantly expanding its services to meet the individual needs and demands of our customers.

Communication and a customer focused approach are at the heart of our service. Our dedicated team talk your language and will exceed your expectations through working effectively and safely to meet timescales and specifications. We are experienced in working with many partners from small businesses to large blue chip organisations both in the UK and globally.

Established as a total service provider providing the role of HV & LV Network control, operation and maintenance supported by a dedicated 24 / 7 / 365 fault response team, through to a full in house cable installation team, both covering mains 415, 11000, 33000 and 66000 volt power networks.

Unit 5 Eagle Point, Telford Way, Wakefield 41 Industrial Estate, Wakefield, WF2 0XW

Tel: 01924 871 558 Fax: 01924 871 559 Email: enquiries@spec-ltd.com

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29 PROPERTY AND DEVELOPMENT Facilities Management: Turner Facilities Management

The aim is to meet every requirement for a customer from a single source and that’s enabled by a combination of strategic partners and the resources available through the Turner Group. That provides a real depth and strength in Turner Facilities Management’s capability across all hard and soft services, with the group resources including such diverse services as oil recycling, an offshore wind farm and logistics. “We have an in-house scaffolding company for external wall insulation on multi-storey buildings,” adds John.

“We can provide temporary power, as we have in the deserts of Afghanistan and Iraq, through Turner Engineer Power Services. Down in Fylingdales, we designed, built and now operate the power for the UK’s early warning system.”

SECURITY CLEARANCE Effective supply chain management enables Turner Facilities Management to undertake the usual repair and maintenance activities plus large building and refurbishment projects. However, the nature of many of the company’s contracts means every individual involved in the contracts has to be security cleared and able to work on often very complex programmes. Typical of these was a mid-life refurbishment project of an explosive handling jetty for the

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30 PROPERTY AND DEVELOPMENT Facilities Management: Turner Facilities Management

Safety is also a high priority, as illustrated by the company receiving a ROSPA gold award for the last five years.

Turner Facilities Management (Head Office) 65 Craigton Road, Govan, Glasgow G51 3EQ www.turnerfm.co.uk Tel: 0141 4400666

Ministry of Defence at one of the UK’s key defence nuclear facilities. That was valued at £30 million over a two-year period and not only had to be completed on time and within budget but, due to it being the only facility of its type on this side of the Atlantic, it had to be capable of being remobilised at three day’s notice if needed.

John recalls: “It was very complex with numerous stakeholders and so stakeholder management was really the key to the success of delivering this on time and within cost while still maintaining availability. We had representations from all the key stakeholders and it was truly a collaborative approach and a really successful team effort.”

The project was so successful it gained a Chief of Defence commendation award. That adds to various others that include winning the Environmental Awareness and Industry Training Award categories of the Golden Service Awards and being a finalist in the Best Clean Manufacturing Premises category. It also had two winners in the individual energy awards that featured in the Ministry of Defence’s

sustainability magazine Sanctuary as well as winning a team energy award at HMS Gannet for energy management.

Training is, as John stresses, a big issue for Turner Facilities Management: “Many people view cleaners as not being members of a profession but we’ve trained all our cleaners to high standards and given them a sense of purpose and the recognition they deserve. They are a huge contribution to every organisation we work in and so we’re really recognising their value.”

Safety is also a high priority, as illustrated by the company receiving a ROSPA gold award for the last five years. It fits in with its principle of aiming for continuous improvement and its policy of everyone coming to work safe and going home in the same state. That’s enabled by each site starting with a toolbox talk every Monday morning, an emphasis on behavioural safety, health and safety being the first item on the agenda of every meeting and having a working committee to promote new ideas and continually raise the bar.

John reckons the company is ‘one of the FM world’s best kept secrets’ due to it never having really marketed itself.

Nevertheless, the continued diversification has created eleven new customers recently covering housing associations and local councils. The aim now is to focus more on local authorities and government agencies while still maintaining the Ministry of Defence work that has been the core of the business for so long. “Our plan is to diversify and bring this intelligence to other market places,” remarks John. “Those include local authorities, central government, the NHS and the likes of police authorities, who are all large estate owners.

We aim to deliver better business results to the customers we serve through integrating FM in an intelligent way.”

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31 PROPERTY AND DEVELOPMENT Facilities Management: Turner Facilities Management

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32 PROPERTY AND DEVELOPMENT Facilities Mangement: First Facility Management

FIRST FOR

QUALITY

FFM offer commercial clients a superior source for all of their building needs. So whether it’s intruder detection, cctv, pest control, fire alarms, fire extinguisher supply or service, electrical fixed wire testing or pat testing FFM is a company you can rely on.

29 Rowan Road, Denvilles, Havant, Hampshire PO9 2UX www.ffmservices.com Tel: 0800 5423461

❱

Client demand is driving growth and the diversification of First Facility Management (FFM). It started out providing fire and security services as Darren Cook realised the company he previously worked for wasn’t providing a sufficient service for its clients. So he left their employment and started FFM. Since then, its added health and safety, pest control and electrical services into the offering, with the long-term aim of providing a true “one-stop” shop approach that covers design, installation and maintenance of systems, plus supply of products, risk assessments, monitoring and training.

The requirement of facility management FM services can vary considerably from company to company. FFM are happy to cover one facet through to a property needing multi level facets, the advantage of using FFM for more than one facet, is one of their USP’s, which is the more facets FFM are looking after more discounts can be applied, this is due to some of the services being covered by the same engineer, so not only does this help with keeping the servicing costs down for the client, it also helps FFM reduce their carbon footprint.

CASE STUDIES “An office refit company approached us after they had created some new office space in a building,” recalls Darren.

“They had constructed a mezzanine floor and made use of this area for office the space. FFM were asked to complete a fire risk assessment. The highest prioritised action point noted was that the current fire alarm system was inadequate and required additional smoke and heat detectors, plus a new fire panel as the current one was not sufficient for the building design anymore. We re-designed the fire alarm system, installed it, commissioned it and then we will service it on a six monthly basis, according to BS 5839.”

Recent work has also included elements of a £2.5m pier refurbishment project. FFM has completed fire risk assessments, installed security cameras and reviewed their health and safety processes.

A upcoming particularly challenging project will be the extension and renovation of a theatre that was previously a school building. Here, FFM will have to contend with waiting for a lottery grant and heritage funding as well as the

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33 PROPERTY AND DEVELOPMENT Facilities Mangement: First Facility Management

need to conform to the regulations relating to a Grade 1 listed building. This means being adaptable in order to keep the venue open while funding and other issues have been resolved. It does, however, fit in with the plan to continue to diversify and that, in itself, can create additional work.

Darren says: “The fire and security facet often leads to having the emergency lights serviced, introducing the electrical connection, this can then lead on to PAT testing and then hard wiring circuits having to be checked, copious buildings are not complying with these checks at the recommended intervals, this can then cause problems for those businesses running from within them, they could find that if in the event of a fire, the insurance assessor will refuse to compensate for damages. Fire risk assessments are another area which can result in a requirement for remedial work and, while doing the assessments, we can offer anything from the range of products and services we have.”

Diversification has resulted in several new and varied projects that range from the pier and theatre to an accountancy firm and a wine and spirits retailer. It’s been achieved by partnering with several firms to provide the various services required although, as Darren confirms, the aim is to bring more in-house: “FFM is looking at a merger with a pest control company and a health and safety consultancy, towards the end of this year. The three different elements cross over the varied client bases such as office buildings, care/nursing homes, industrial units and other commercial buildings” “It will strengthen the proposition because we’ll have an in-house pest control and our own health and safety consultant who will head up the health and safety department. We have a link with a local training school where we run courses such as fork lift training and manual handling training. We can also run courses on the clients own premises such as first aid at work, basic staff fire training, fire warden and incident control courses.”

GET NOTICED ADVERTISE IN PROPERTY AND DEVELOPMENT MAGAZINE

CALL 01484 437300

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34 PROPERTY AND DEVELOPMENT Facilities Management: Eric Wright Facilities Management

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35 PROPERTY AND DEVELOPMENT Eric Wright Facilities Management

FLEXIBLE

SOLUTIONS

Eric Wright Facilities Management is an innovative company which continually drives new standards in the delivery of FM services

❱

Eric Wright Facilities Management was formed in 2002, originally to deliver hard facilities management services such as maintenance and repairs. It now provides a holistic portfolio of services that includes catering and cleaning, with over 450,000 school meals served to children in Lancashire and Cheshire in the last two years.

Growth over the last decade has been steady with contract awards increasing by 40% in the last three years. The facilities management business now has more than100 employees, annual turnover that exceeds £10 million and a portfolio of around 105 properties for which it is responsible.

The properties include those that have been developed by other members of the group as well as contracts that have been won independently. However, the range of services available across the whole group and the integrated way they are provided have enabled Eric Wright Facilities Management to expand across various sectors.

Eric Wright FM New Business Manager Kate Bailey says: “We work across the healthcare, education and commercial sectors, with the latter often having a number of tenants within individual buildings where we’re responsible for the service charge, budgets and maintaining common areas. In healthcare and education, we’re responsible for whole buildings and all services within them, many under LIFT and PFI agreements. In addition, we have responsibilities for further education campuses, individual schools, health centres

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37 PROPERTY AND DEVELOPMENT Facilities Management: Eric Wright Facilities Management

and clinics. For the commercial properties, in many instances we act as the managing agent so our client is the landlord.�

The resources available within the group enable Eric Wright Facilities Management to provide anything from total facilities management for a portfolio of properties to a single service such as reactive support to individual tenants.

This is supported by a helpdesk that operates 24 hours a day, seven days a week, with everything recorded on a Computer Aided Facilities Management (CAFM) system.

To ensure everything is handled as efficiently as possible, there is a team of facilities managers who are responsible for properties and they are supported by a team of sitebased and mobile site supervisors in liveried vans. In the first instance, these teams attend to any reactive request and undertake an initial diagnosis and, where possible, complete the repair. This minimises the need for unnecessary call outs of expensive specialist contractors whilst increasing the first time fix rate.

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38 PROPERTY AND DEVELOPMENT Facilities Management: Eric Wright Facilities Management If an operative is unable to complete a repair, then they will call in specialist contractors and brief them on the result of the diagnosis. This process ensures the job is carried out as promptly and efficiently as possible.

All calls through the helpdesk, as Kate explains, are dealt with quickly and in the most effective way: “We have a number of properties where we have a team of people already on site but, where that isn’t available, we provide resource with a mobile solution. Our ultimate aim is to minimise the disruption to the end user and, as a result of our approach, we can diagnose the problem and find a solution so the client can concentrate on their core activity.”

SCHEDULED WORK In addition to reactive repairs, Eric Wright Facilities Management also undertakes scheduled work that covers statutory compliance and planned preventative maintenance (PPM). Again, the site-based and mobile site supervisors undertake a number of statutory inspections themselves. For example, all members of the team are trained in Legionella awareness so they can undertake requisite monitoring as well as weekly fire bell checks, emergency light inspections and other statutory checks that are all handled in-house.

Where the company is not able to economically complete PPM, arrangements are in place with a number of specialist contractors. These cover items such as for lifts, CCTV

systems, intruder alarms, fire alarms, heating and ventilation, grounds maintenance and cleaning.

The business needs of the clients can change extensively over time and therefore Eric Wright Facilities Management is able to provide a one-stop-shop with regards to alterations, refurbishments and extensions on behalf of the client. Here, as Kate confirms, the company takes a proactive stance: “Some of our contracts are for 25 years and therefore we need to consider the whole life cycle of a property. In these cases, we have a building surveying team that is directly employed by the company which is responsible for carrying out condition surveys, determining what works should be carried out and what the specification should be.

The company has ISO 9001 accreditation for quality management, OHSAS 18001 for health and safety and ISO 14001 for environmental management. With a big emphasis on performance and consistency, everyone involved in providing any service is expected to have the same high standards. “All our subcontractors have to satisfy our prequalification questionnaire process,” recounts Kate. “That means they’ve been checked for qualitative conformity and then we audit them on a periodic basis.

“We have also developed a building services team that specialises in mechanical and electrical engineering. They support the operational team by assessing reactive requests and providing technical input if necessary, estab-

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CLC have been working closely with Eric Wright for over 3 years as their Cyclical Painting Partnership Contractor providing both Internal & External Decorations to various Health Centreʼs and Commercial Properties throughout the North West. The Painting Partnership is coordinated and managed via our North West office, based in Warrington.

For over 40 years CLC have been providing a wide range of building services to both commercial and public clients nationally and locally. As a business we are committed to providing a first class service to our clients, this is built on quality workmanship, an open and honest approach to our work and excellent customer service.

We operate through 13 regional offices which give us National coverage we also interact with our clients at a local level to provide them with a strong and sustainable relationship.

We ask all our clients to give us feedback on our performance and our

performance has been consistently highly rated with over 95% of respondents in 2013 either 'satisfied' or 'very satisfiedʼ.

Most of our contracts are carried out using our directly employed workforce which has extensive experience of working within occupied properties including residentsʼ homes, hospitals, residential care homes and hotels throughout the UK. We understand the importance of providing a safe and reliable service to our clients and we ensure that all our staff are given the necessary training and awareness.

This has included working with clients who specialise in caring for people suffering from dementia, private healthcare clinics, through to high security psychiatric units.

Recently CLC launched a national fire protection division specialising in all aspects of fire precaution works. We are an approved FIRAS certified company, able to demonstrate compliance with industry standards,

material/product selection and the ability to provide a FIRAS third party accredited Certificate of Conformity on project completion. We are unique to this sector of work as CLC incorporate our other key maintenance services to offer an all-in-one solution to complete our Clients Fire Protection Requirements.

We pride ourselves on the work we do and have established partnerships with leading clients throughout the UK. Our services includes: • Cyclical Decoration • Planned Maintenance • Structural Alterations • Building Refurbishment • Equality Compliance Adaptations • Electrical Installation, Testing and Repair • Fire Protection Upgrades and Repairs • Internal Wall Insulation For further information on any of our services please contact Nick Hilton by emailing: nhilton@clcgroup.com or calling: 02380 701111

ʻA reputation to maintainʼ • Painting and Decorating • Building Refurbishment • Building Maintenance

Branches Nationwide at: Brandon, Bristol, Camberley, Gravesend, Leeds, Newcastle, Plymouth, Reading, Southampton, Walsall, Warrington, Watford and Wrexham.

CLC Group PLC, Vincent Avenue, Southampton, Hampshire SO16 6PQ Tel: 023 8070 1111 Fax: 023 8070 1171 E-Mail: mail@clcgroup.com Web: www.clcgroup.com

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41 PROPERTY AND DEVELOPMENT Facilities Management: Eric Wright Facilities Management lishing the appropriate level of PPM and also set the specification where items are to be replaced. They also provide inhouse training specifically tailored to each member of staff to provide, as a minimum, M&E familiarisation and an awareness of issues to look out for”.

Each contract is assessed individually to try and provide an optimum service for the client using expertise and knowledge from within the group combined with that available through the sub-contractor base. A good example of this is through the school meal contracts, which have particular specialist needs that include nutritional content and dietary demands. Since direct control of the staff is critical, all catering staff are directly employed.

Recently, Eric Wright FM held its first supply partner event to improve communication and operational efficiencies with its supply partners. More than 40 leading supply chain partners including Ameon Limited, Hyde Flooring and CLC Decorators attended the event, alongside EWFM's team and gained an insight into how they can improve service to clients and work more efficiently with the aim to ultimately minimise costs.

With workshops including partner processes, procurement opportunities, operational procedures and safe working practices, all attendees had the opportunity to network, gain a better understanding of the group's future objectives whilst advancing their knowledge of future procurement opportunities.

Speaking of the event’s success, Connal O’Brien, Managing Director of Eric Wright FM, said: “We are delighted with the results of the event. We have always worked closely with our supply chain, but this event clearly identifies our intention to work even more efficiently going forward.

Each contract is assessed individually to try and provide an optimum service for the client using expertise and knowledge from within the group combined with that available through the sub-contractor base.

“Events of this nature improve communication between us and suppliers and provides us with an insight into their needs and the wider industry. Our supply chain partners are essential to our business and future growth.”

The FM division within Eric Wright was also recently boosted by the appointment of Andrij Korolczuk as Operations Director, following the retirement of his predecessor Allan Mazey. With more than 15 years’ experience in bidding, mobilising and delivering Private Finance Initiatives (PFI) and Lift schemes for schools, courts, acute hospitals, primary care and the Ministry of Defence, Andrij will have the responsibility of leading and strategically developing the operational delivery across the division. In addition he will assist the business development team in retaining existing contracts and establishing new opportunities.

Eric Wright Group Sceptre House, Sceptre Way Bamber Bridge Preston PR5 6AW www.ericwright.co.uk/ facilities-management Tel: 01772 698822

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42 PROPERTY AND DEVELOPMENT Facilities Management: Galliford Try

CUSTOMER FOCUSED

Galliford Try delivers and manages a comprehensive range of facilities management and maintenance services for organisations within the public and private sectors.

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43 PROPERTY AND DEVELOPMENT Facilities Management: Galliford Try

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Leading housebuilding and construction group Galliford Try sensed an opportunity in the facilities management sector about five years ago. Its work on some significant, large-scale PFI contracts had seen it perform FM duties as part of its housebuilding and construction activities but the decision was made to develop facilities management as a separate identity.

Since then, the new division has enjoyed plenty of success, providing a comprehensive range of FM and maintenance services for organisations in both the public and private sectors.

A flexible and innovative approach has engendered trust and long-term relationships with clients, as bespoke solutions add value to their outsourced services. This has seen the company expand the FM operation having now established a firm footing within the education, healthcare and social housing sectors.

Recent successes include signing a deal for a new school in Edinburgh, while Galliford Try has been awarded preferred bidder status on two more schools in the Edinburgh area, preferred bidder on the first phase of the Royal Edinburgh Hospital, and preferred bidder on seven extra care housing schemes in Kent by Kent County Council.

Matthew Maltby, Bid Manager, says it was a challenge to take on existing contracts but this was the springboard to growing Galliford Try as an FM provider. “The last five years have been successful for the business but it began with us inheriting projects that had issues that needed to be

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45 PROPERTY AND DEVELOPMENT Facilities Management: Galliford Try

resolved. By localising facilities management and maintenance services we have been able to better overcome these challenges and put us in a better position.

“We’ve now managed to go out into the market to acquire further contracts. We’re still a comparatively small player but we have, quite quickly, established a very good reputation. It helps, of course, to have the capabilities of Galliford Try at your disposal but it also means we can offer clients a truly complete service.”

Indeed, offering the full spectrum of FM services, Galliford Try can provide total facilities management contracts when required. In addition, by drawing on the capabilities of the group, the company can add a range of expertise such as estate management, housing development and investment opportunities. This also allows Galliford Try to be very flexible, giving clients a bespoke solution underpinned by the stability and reputation of the group.

Currently, the company is working across the UK, from the Orkney Islands down to the South West. It carries out

The expertise of Galliford Try’s site managers ensures work is delivered to the standards required on each project

work mainly through the use of approved subcontractors, where the necessary services can be arranged on a contractby-contract basis. Performance is maintained by ensuring all service suppliers have passed a very detailed pre-selection criteria, while previous work is assessed alongside ongoing monitoring thereon. The expertise of Galliford Try’s site managers ensures work is delivered to the standards required on each project. Using subcontractors also reduces overhead meaning Galliford Try can operate more efficiently.

Matthew highlights the company’s ongoing project on the Orkney Islands as one he is particularly proud of. The £500,000 per year contract involves Galliford Try providing hard FM and grounds maintenance services to a large estate that includes a primary and secondary school, community theatre and halls of residence. Drawing on its construction capabilities, it also built an extension to the local leisure centre to add a large competition pool, play pool, squash courts and other amenities.

Other project examples in the education sector include its work with Bedford Education Partnership. Valued at £60m, the company is providing a total facilities management service to two secondary schools in Bedfordshire under a 30-year

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46 PROPERTY AND DEVELOPMENT Facilities Management: Galliford Try

Private Finance Initiative contract. The larger of these schools, Samuel Whitbread Community College, comprises five separate buildings housing a total of 1,800 pupils between the ages of 11 and 18. Harlington Upper School is a specialist science college accommodating up to 1,500 students.

Galliford Try is responsible for the delivery of all hard and soft facilities management services using a dedicated management team, an internal customer service centre and a team of directly employed caretakers.

The scope of works includes the mechanical, electrical and fabric maintenance of classrooms, science laboratories, craft and technology workshops, drama theatres, canteens, gymnasia and sports halls, in addition to refurbishment and improvement projects, grounds maintenance, cleaning and janitorial services, porterage, pest control, waste management and catering services.

Galliford Try also offer Fire sprinkler services on contracts due to the fact that Sprinkler systems provide an additional degree of protection for both life and property above smoke and/or other fire detection systems. A correctly designed and installed sprinkler system can detect and control a fire at an early stage of development and

activate an alarm. Correct operation of the system will rapidly reduce the production rate of heat and smoke, allowing more time for the occupants to escape safely or be rescued.

These BSI standards are a safety must-have.

They specify requirements and give recommendations for the design, installation and maintenance of fire sprinkler systems in buildings and industrial plants, as well as residential and domestic environments.

Triangle Fire Systems was asked by Galliford Try Partnerships to find a value engineered design to protect the 19 storey high rise flats at Elmgrove Point. The solution found was to have the flats on each floor being supplied from a valve group located in the service riser cupboard of each floor.

The flow switch on each floor, indicates the floor location of an actuated sprinkler head, on the fire sprinkler alarm panel in the ground floor foyer .The boosted domestic cold water supply was used to supply the required water. The advantage of this is that it complies with BS9251 and keeps installation and servicing cost down.

All flats were fitted with concealed fire sprinkler heads and Galliford Try have used the services of Triangle Fire Systems on a few of their

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47 PROPERTY AND DEVELOPMENT Facilities Management: Galliford Try

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48 PROPERTY AND DEVELOPMENT Facilities Management: Galliford Try

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49 PROPERTY AND DEVELOPMENT Facilities Management: Galliford Try contracts and the work and installations were at a very high standard and we hope to continue our very good working relationship in the near future on other contracts.

Stuart Ray, Director of FM, says the development of facilities management within Galliford Try has been based on better targeting of services. “When we took on a contract the company didn’t really know what to do about facilities management, it was picking up stuff off the back of construction without a clear direction. What we’ve done is focused quite tightly. We still very much support the business in a lot of what they do, but it is about working on our strengths, so we have a strong track record in education and we are focusing more on that area with other education institutions.”

Facilities management, which is a highly transferable service, is one of the few building services where being reactive is a positive. “It goes back to being flexible and having the ability to adapt which is one of our strengths,” says Stuart. “We want to be able to go to a client and say this is the answer and we can deliver it. We are of a size that we can be flexible to their needs, so we will work with them to see what their main drivers are and design a bespoke service around their exact needs.”

And, by focusing on service, the company is developing a strong reputation within the FM industry. “We are not going to chase contracts on a price-only basis, we’re not in that market, we don’t need to be in that market. We don’t have a large overhead to feed so we can be quite selective,” adds Stuart.

“We want to work with clients who want a quality service rather than just the cheapest, so value for money is important.”

Yet, the price-driven market remains challenging. BIFM has certainly helped, not just with its training for FM managers, but its industry exposure. Stuart says BIFM is “very good at selling FM as a professional sector” while Galliford Try has made use of its workshops, training schemes and events to develop expertise and network.

More significantly, the company has a number of facilities managers going through BIFM training at the moment. “In the nicest possible way, people tend to drift into FM, no one finishes school and says I want to become an FM manager.

Therefore we have a lot of good people that have not necessarily come from a traditional FM background, so we have started to push our senior staff through BIFM management training which has proven very beneficial.”

As Galliford Try looks ahead, it hopes to maintain organic growth through opportunities with new and existing clients.

“We’re in a good place at the moment,” Matthew enthuses.

“We’ve got the support of the group and we are looking to grow steadily with opportunities that are long term.”

www.gallifordtry.co.uk/ property-services-fm Tel: 01455 222 777

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50 PROPERTY AND DEVELOPMENT Building Services: Gas Safe Register

GET YOURSELF

CHECKED Gas Safe Register is urging people to get gas appliances in their homes safety checked after a new study reveals more than nine in 10 UK gas consumers cannot identify deadly appliances.

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Sarah Hill, stakeholder manager for Gas Safe Gas Safe Register–the UK’s gas safety authority – showed 1,200 gas consumers Register, said: “Our research backs up what we, as 10 photographs of gas appliances. Eight the UK gas authority, already know – people cannot were life threatening and two were completely spot a deadly gas appliance as often there are no safe. Worryingly, nearly all respondents (95 per obvious signs. That’s why it’s vital to get your gas cent) thought at least one of the potentially appliances safety checked regularly by a registered deadly appliances was safe , while one in engineer, who has the skills and the know-how to 17 people (6 per cent) thought all eight danger- spot the dangers. Sadly, we also know that the conous appliances were safe. Only one person sequences if you don’t can be serious, especially correctly identified all 10 appliances as safe when CO is involved as you can’t see it, taste it or smell it. or dangerous.

“There is also a misconception among the public Six of the eight dangerous appliances shown could have resulted in a gas leak, fire, explosion or that newer appliances are safer than old ones, carbon monoxide (CO) poisoning, but were safety checked before 4 Nearly all surveyed gas consumers fail to identify anyone was hurt. The other two deadly gas appliances unsafe appliances were investigated by the Register after they 4 Half of gas consumers think a gas appliance that had already leaked deadly CO led to a fatality is ‘safe’ fumes – in one case tragically 4 Gas Safe Register urges people to get appliances killing the homeowner and, in the checked and sign up to a free reminder service other, hospitalising a family.

When gas consumers were shown a picture of the gas fire that resulted in a fatality, nearly half thought it with more than one in five people thinking if an appliance has been fitted in the past five years it will looked safe (48 per cent).

Respondents were also asked if they would get be safe.

“Even if an appliance is fitted safely, it can each of the dangerous appliances checked if they were in their own home. One in 11 people said they become dangerous any number of years following would, but only if it broke down, and one in 14 installation if it is not properly maintained. To help wouldn’t get it checked at all. However, as GSR’s you remember to get your appliances checked survey shows, the only way to know if an appliance every year, sign up to our free reminder service at www.staygassafe.co.uk.” is safe or not is to have it safety checked annually.

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51 PROPERTY AND DEVELOPMENT Building Services: Gas Safe Register

Neil Shacklocks _feature 2 07/07/2014 08:35 Page 52

52 PROPERTY AND DEVELOPMENT Building Services: Neil Shacklock Plumbing & Heating Contractor

QUALITY SERVICE

Established over 40 years ago Shacklocks are specialists in all aspects of plumbing, heating and electrical services. Still a family run business they aim to offer a competitive, honest and reliable service and installations of a high standard.

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Whilst a reliance on mainly local authority work might seem risky at a time of budget cuts, homes still have to be maintained on a regular basis.

Added to that are a push for increased new house building and efforts to reduce energy use and carbon emissions that are helping to drive Neil Shacklock’s growth.

The company was established in 1964 and continued solely as a plumbing and heating contractor until 2001 when an electrical department was added to provide full M&E capability. That’s gone from strength to strength since then and enabled Shacklocks to provide a complete service.

REGULAR BUSINESS The service is provided mainly to local authorities and housing associations with commercial work amounting to no more than 5% of total activity. The three biggest clients are Nottingham City Council, Futures Homescape and Rykneld Homes, with Newark and Sherwood District Council, Ashfield Homes and Trent & Dove Housing also providing regular business as well as national contractors such as Bullock Construction and Keepmoat.

From around 2005, as Electrical Director Andrew Middleton recalls, a lot of work came through the Decent Homes programme: “That’s coming to a close now but a lot of that on the electrical side was full rewires of houses, kitchen and bathroom installation and things like that. On the plumbing side, we do plenty of heating installations and bathrooms as well as adaptation work such as wet rooms

for local authorities. We also offer a range of building services including flooring, plastering, tiling and all kinds of work on a small scale but the majority is plumbing, heating and electrical.”

As the Decent Homes programme winds down, the work is being replaced by electrical testing and inspection of properties as well as wiring and general repairs to void properties, which are ongoing. And, as the focus on new house building continues to grow, there’s an increasing involvement with house builders such as Westleigh Developments, Kier and Lovells that are undertaking projects for local authorities and housing associations and Barratts, Bellway, Persimmon, Taylor Wimpey and Strata constructing private houses.

NEW BUILDS “The mechanical side of the business has got quite a large new build department, which is going quite well just now,” states Andrew. “The electrical side is getting on board with those, so at the moment we have three new build sites we’re on with.”

The other main area of work, as Andrew recounts, is concerned with energy efficiency: “We’ve been doing quite a lot of predominantly central heating works under the ECO and Green Deal schemes and previously with the Warm Front scheme. We’ve been doing that for quite a few years and it’s on

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53 PROPERTY AND DEVELOPMENT Building Services: Neil Shacklock Plumbing & Heating Contractor

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54 PROPERTY AND DEVELOPMENT Building Services: Neil Shacklock Plumbing & Heating Contractor

PROUD TO SUPPORT

NEIL SHACKLOCKS

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55 PROPERTY AND DEVELOPMENT Building Services: Neil Shacklock Plumbing & Heating Contractor an individual house basis and government funded. The work comes in through agencies that will find these customers, get leads for properties and then we follow that up. Most of the boilers we install now are all A rated and we’re also accredited for photovoltaic installations.”

Most work is undertaken by the company’s own directly employed workforce, where the aim is to take on at least one apprentice every two years, plus a number of regular sub-contractors. That gives a total resource of around 120 operatives that enables Neil Shacklock to handle most things. “We mainly have plumbers and electricians plus a few joiners, some tilers, plasterers and floor layers,” says Andrew. “So we can do pretty much everything that’s required with a property.”

QUALITY SERVICE The emphasis is on delivering a safe and quality service and that’s ensured by having a full time Health and Safety Manager backed up by an external consultant and by supervisors conducting and recording quality checks on a regular basis. Andrew states: “We compete very well in the marketplace with a lot of our competitors and like to think we’re above everybody on quality and compliance.

We don’t profess we’re the cheapest but we have a good reputation and a very good client base that includes private work as well as local authorities. We don’t advertise very much but gain a lot of word of mouth customers and those that return to us on a regular basis.”

That’s kept the company busy through the recession without any lay-offs although there has inevitably been reduced income and a need to cut costs as rates have been forced down. It also had to ride out a bad debt due to the failure of one of its biggest customers in 2010.

Most work is undertaken by the company’s own directly employed workforce, where the aim is to take on at least one apprentice every two years, plus a number of regular sub-contractors “I don’t think anybody’s fully out of the woods yet,” remarks Andrew. “Contracting is a very difficult field to be in and even more so during a recession, but hopefully we’ve turned a corner now and things are looking up. I think it’s probably made us a stronger company in the long run and we’re growing year on year at the moment. We moved in to a new office suite eight years ago, which was purpose built for us, and we’ve grown since then and are looking to expand again over the next five or six years. We are planning expansion into new sectors to increase our diversity and develop a stronger and more sustainable business.

“There are a lot of new builds at the moment due to government incentives. The government has just announced it is 80,000 houses short and they need to be built over the next two or three years. We’re getting on the back of that just now and it looks as though it will be quite a big part of our work in the future.”

hacklock House Brierley Park Close Stanton Hill Sutton in Ashfield Nottinghamshire NG17 3FW shacklocks.com Tel: 01623 557865

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