Presentation On
“Working in Partnership” 2017
An Introduction to Carroll Food Services Ltd Carroll Food Services – Company History The Carroll name is synonymous with excellence in the Irish Contract Food Service Industry over forty years. John D. Carroll Catering Limited provided services to over fifty locations. With such well-known clients as the National Gallery of Ireland, House of Parliament, Leinster House, Anderson Ireland, First Active, P.M.P.A., Warner Lambert, Texaco Ireland, Symantec, The Royal Hospital, Loctite Ltd., Reckitt & Coleman. The company served well in excess of 8,000 meals per day prior to the sale of the business to P&O Groups Sutcliffe Catering Services in 1992. Having served as Sales and Operations Director of Sutcliffe’s in Ireland and grown the business to 100 locations, Kenneth Carroll launched Carroll Food Services Limited in 1994 to continue the family tradition of service in this highly specialised sector of the catering industry.
Carroll Food Services has become one of the largest independent contract Catering companies in Ireland and can bring a unique personalised service to Business Solutions. The company’s revenue and profits have grown substantially during the last five years, whilst providing services and equipment to an expanding customer base. This has been achieved through organic growth and the acquisitions of Corporate Cafés and Premier Dining Ltd which added 6 locations to our portfolio of clients. Carroll Food Services strength lies in its deep commitment to service design and delivery, backed by intensive training of all personnel from account management to operations and in particular Human Resources. A wide range of clientele within local commerce and institutions testifies to the ongoing success of Carroll Food Services in Ireland. 2
“ Contract Service – a la Carte” Because each client has their own specific catering requirements Carroll Food Services tailor our services to suit your individual needs ranging from the simple vended beverage and snack meal services, a full employee meal service or Consultancy, or even a mix of all – the client decides the recipe. The constant throughout remains quality, attention to detail and a highly personalised service Guaranteed. Our range of services may best be described as:
Contract Food and Beverage Service Clients can avail of a comprehensive services which includes: A quality cost effective on-site service Support of our dedicated relief team and agency Frequent programmed visits by our Senior Management Team Monthly review of quality and budgetary performance with Managing Director – Kenneth Carroll An administration service dedicated to your location
Management Services We provide a range of flexible management services designed to support your own in-house catering including:
the provision of services audit to responsibility for part of the operation including commodity purchasing provision of holiday relief personnel recruitment of management for your services directed or managed by Carroll Food Services –
the options are endless.
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Consultancy
With the experience and expertise employed in the Company, we offer a service to assist those who wish to review, develop and influence their services and might typically include:
Kitchen Planning, Restaurant and Bar design Equipment Evaluation Décor and Interior design Personnel Requirements Financial Planning In-house Marketing & Merchandising Staff Training
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Organisation Chart – Carroll Services Group
John D Carroll Chairman
Board of Directors
Kenneth Carroll Managing Director
Kenneth Carroll
Robert Newton
David Lancaster
Finance Manager
Operations Manager - Channel Islands
Operations Manager - Ireland
Site Managers
Site Managers
Denise Wilson Accounts Assistant
Susan O'Reilly Payroll Supervisor
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Senior Management Team Profile Chairman – John D. Carroll “At the forefront of Contract Catering since 1957” Chairman – John D. Carroll started his career in hotel management prior to joining the Rank Organisation and subsequently the Bateman Catering Organisation as Managing Director – Ireland and Wales. Following a highly successful career John formed his own company that subsequently became one of Ireland’s most respected Contract Catering and Consultancy Company. John D. Carroll Catering Limited provided services to over fifty locations. With such well-known clients as Anderson Ireland, P.M.P.A., Warner Lambert, Texaco Ireland, Symantec, The Royal Hospital, Loctite Ltd., Reckitt & Coleman, the company served well in excess of 8,000 meals per day prior to the sale of the business to a large Multi National Company in 1992. Pre 1992 John was a founder Director of Inter-Continental Cargo Ltd., Founder Chairman of the Mulcahy Group, and was Chairman of Kindlon Insurance Ltd. until his retirement in 1997. Today John D. Carroll provides Consultancy Services to many blue chip companies, is Chairman of the National Hygiene Partnership, and as Chairman of Carroll Food Services plays a major role in the development of the company. Career highlights and credentials include; 1968 Awarded Fellowship of the Hotel, Catering and Institutional Management Association (F.H.C.I.M.A.) Founder Board member of CERT (Catering, Education, Recruitment & Training Body 1970 Member of the Dublin Chamber of Commerce 1973 Chairman of the Marketing Institute of Ireland 1976 President of the Restaurants Association of Ireland 1978 President of the Rotary Club of Ireland 1980 Vocational Service Chairman – District 1160 (Ireland). 1983/1984 District Governor – Rotary International – District 1160 (Ireland) 1985 Awarded Fellowship of the Institute of Management Accountants (F.I.M.A.) 1985 Awarded Fellowship of The Irish Management Institute (F. Mgt. I.) 1987 Chairman of the Housing Association for Integrated Living 1990 Chairman of the Association of Irish Contract Caterers 1990 Represented Ireland on the Board of FERCO (Federation of European Catering Organisations – Brussels) 1991 Elected to Membership of the Institute of Directors 1992 Elected Vice-President FERCO 1997 Awarded Fellowship of the Irish Hotel & Catering Institute (F.I.H.C.I.)
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Managing Director - Kenneth Carroll “A Safe pair of Hands” Managing Director - Kenneth Carroll was educated at Trinity College Dublin and the Dublin College of Catering. Professional qualifications include a Masters of Arts degree, honours Bachelor of Science degree in Management, Higher Diploma in Hotel and Catering Management and associate membership of the Institute of Management Accountants. Kenneth has held several important managerial positions in his career and has worked in all areas of the Catering Industry. In his role as Managing Director of Carroll Food Services he has directed the growth of the Company into one of the largest independent contract Catering companies in Ireland. Career Highlights DIT Cathal Brugha St./TCD Graduate – BSc(Mgmt)/H.Dip. Hotel and Catering Management 1986 Associate of Institute of Management Accountants & MA 1989 Joined John D Carroll Catering 1986 as Unit Manager/Project Manager IT and rose to Director Marketing and Development in 1990 1992 John D. Carroll Catering sold to Sutcliffe Catering. I was Sales and Operations Director for Ireland incorporating John D Carroll Catering Ltd. and National Catering Organisation – 100 locations 1994 Set up Carroll Food Services Ltd Awards and Credits include; Guest Lecturer at DIT College of Catering Dublin Past Council Member of the Irish Hotel and Catering Institute – now Irish Hospitality Institute 1994-1996 Irish Hotel and Catering Institute Representative on CERT’s (now incorporated into Failte Ireland) Trainee Management Development Programme 1997 Chairman of CERT Programme Development and Assessment Committee Member of Safefood External Advisory Group to assist in the preparation of a “Consumer Focussed Review of the Chicken Food Chain” in 2005 Selected by the North South Ministerial Council to serve on the Safefood Scientific Advisory Committee 2010. 2013 Appointed to the Safefood Expert Advisory Group on Food Skills to assist in the review of cooking skills and advise on the relationship between food skills and health. 1999 to 2010 Chairman of Association of Irish Contract Caterers 2001 to 2010 Representative for Ireland for the European Federation of Contract Catering Organisations (FERCO) 2002 to 2005 Committee member on FERCO Food Safety Committee Member of Irish Management Institute (IMI) 2001-2003 Chairman IMI Dublin Region 1990 –1992 / 2001-2003/ 2004 - 2006 Member of IMI Council Deputy Chair of HAIL – Housing Association for Integrated Living Fellow if the Irish Hospitality Institute, the Marketing Institute of Ireland, and Hospitality Professionals Association UK
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David Lancaster – Operations Manager ”Be-Spoke Catering Services” David has over 30 years experience in the Hospitality industry. David has been involved with the Carroll family businesses for many years in various roles, the most recent of which involved supplying our clients with their occasional food and beverage service requirements ranging from product launches and the opening of clients premises to the entertainment of visiting dignitaries. Because of his extensive experience in Restaurant and Bar operations, David is responsible to Managing Director Kenneth Carroll for the day to day management support essential in ensuring the smooth running of your services.
Robert Newton – Operations Manager – Channel Islands “Specialist local knowledge” Robert is a native of Jersey and is widely experienced with many years experience in various aspects of food preparation and service at all levels on the island of Jersey and in the UK. Having joined Carroll’s to manage Highlands College in 2004, Robert was promoted to the role of Operations Manager of our Channel Island division and is now responsible for the management of our client operations in Jersey and the further development of our business in the Channel Islands. He has overseen the development of a new staff agency division supplying both permanent and temporary relief staff to a broad range of clients in healthcare, hotels, and restaurants and has been instrumental in the acquisition of Jersey Post’s Head Office as a new client for a turnkey operational contract.
Kevina Cardiff – Dietitian & Nutritional Advisor “Nutrition and Dietary Specialist ” Kevina Cardiff was awarded her Ph.D. in Biochemistry from Imperial College London in 1998. She worked for many years in Biomedical Research both in London and Dublin prior to qualifying (with Distinction) as a Dietitian/Clinical Nutritionist at The University of Ulster. Prior to her current role, Kevina worked in clinics at St. James’s Hospital, Dublin and a number of residential care facilities.
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Selection of Clients we are working with Alexandra College CBRE CBS Secondary School Westland Row Coca Cola Ireland Department of Finance Enable Ireland Laura Lynn Ireland’s Children’s Hospice Missionary Sisters of the Holy Rosary Sisters of Mercy in 4 locations University of Dublin – School of Nursing University of Dublin – Biosciences Institute
Overseas and Countrywide Thomas Archers Ballina Co. Mayo Jersey Post Head Quarters
Client References - Premier Dining Clients – acquired November 2016 Courts Service of Ireland Daughters of Charity Department of Communications Drogheda Grammar School Solas CBRE – Microsoft
Preferred Catering Partner of OCS Facilities Services Accent Solutions Ailesbury Cleaning Services Engie (Formerly Cofely GDF Suez)
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Consultancy/Facilities Management Assignments completed: Aer Rianta – Dublin Airport Augustinian Priory Carmelite Order Construction Industry Federation Irish Flavours and Fragrances Drogheda De Paul Trust Shelter & Care Facility Dominican Sisters Littlefuse, Dundalk Merck Sharpe & Dohme Clonmel MS Care Centre Passionate Cook Restaurant Tipperary Tinney House Nursing Home Merchants Quay Ireland Gerard Laboratories Irish Times Training Reid Furniture 3Com Uniphar Group Dublin City Council – Dublin Fire Brigade Viking Components European Foundation St. Francis Hospice Solectron Ireland Stephen’s Green Club Dublin Royal Irish Yacht Club Dun Laoghaire Hibernian United Services Club Dublin Highlands College Jersey Fitzwilliam Lawn Tennis Club Dublin Franciscan Centre for Peace and Reconciliation Rossnowlagh Kylemore Clinic Killiney Co. Dublin St. Patrick’s College Thurles Bru Boru Heritage Centre Cashel 10
Consultancy/Facilities Management Assignments completed: Castle Vaults Bistro, Dublin Castle Salesian College Pallaskenry Co. Limerick Tara Nursing Home Bray Co. Wicklow Mars Ireland Dublin Alpha Airport Catering Services UK Castle Park School Dalkey Co. Dublin Café Coombe, Coombe Hospital Charlton House Catering UK – Cisco Systems Dublin Avenance and Eliance Restaurants UK In addition to the above the principals of Carroll Food Services and the Company’s Chairman John D. Carroll provided services to over fifty locations, serving approximately 8,000 meals per day prior to the sale of the family business, John D. Carroll Catering Ltd. in 1992.
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Balcony CafĂŠ
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What people say about us Merck Sharpe and Dohme have found Carroll Food Services to be an excellent service provider who consistently matched our expectations and continually strived to implement a policy of continuous improvement. The senior management of the company were frequent visitors to the operation, visiting the plant at least once per week and they attended all of the plant catering committee meetings. I would have no hesitation in recommending them for any catering opportunities that arise. Con Hogan, HR Manager Merck Sharpe and Dohme. Kenneth’s company, Carroll Food Services, has provided superior service levels to our staff in I.F.F for many years. The quality of food and the attention to detail in terms of managing our canteen has been first class. Joe Delaney, IFF Managing Director. Kenneth provided catering services for Eurofound over a number of years and I found that he was a pleasure to work with. He gave the business and the service his full attention and was invariably professional in addressing any quality issues that arose. He has a very approachable style and is committed to ensuring that the service that he provides is the best. Ray Comerford, HR Director Eurofound. Kenneth is a very professional businessman and is always approachable, flexible and willing to give great service. Ken Duggan CBS Secondary School. Our experience in Moffett Engineering has been that Carroll Food Services have shown themselves to be an excellent and unrivalled food service company and have consistently been pro-active in adapting to market changes and have gone on to reduce our overheads in this sector quite considerably. This has included negotiating and implementing a redundancy plan with existing staff and this was completed successfully without any interruption to catering services. I would have no hesitation in recommending Carroll food services for any catering opportunities that may arise in the future. Terence Hughes, Human Resources Manager. Moffett Engineering The School has a daily population of 1300 people and the facility serves their needs from 7.30am through to 7.00pm on a daily basis. We would have no hesitation in recommending Carroll Food Services to any organisation or large groups who would require such a service. Gordon de Gruchy, Highlands School Jersey 19
What people say about us Littelfuse Ireland ltd (formerly a subsidiary of GE) operated a manufacturing base in Dundalk between 1966 and 2008. Over the length of the service contract Carroll Food Services provided a high quality and cost effective service to our company and showed a unique and impressive ability to suit the changing needs of the company. I would not hesitate in recommending Carroll Food Services for any company or organisation who are in the market place for a professional approach to meet their catering needs. Alan Philips Finance Manager Littelfuse Ireland. We would not hesitate in recommending Carroll Food Services as a leading contract catering company. Carroll Food Services consistently delivered an extremely efficient service and their professional approach to this service meant that we as a company did not have to be involved in the running of the facility. Walls Construction would recommend Carroll Food Services to any company actively seeking the services of a contract catering company. Ian Barrett, PJ Walls. Kenneth came into our organisation (a Dublin based club) to do a root and branch review and make recommendations for change. They were sensible and practical and were successfully acted upon. We are still in contact with Kenneth and I’m happy to highly recommend his work. Kate Lawlor, Hibernian United Services Club. "Having worked for a company in Jersey who utilised the Contract and Concession Catering supplied by Kenneth, I can recommend him whole-heartedly, as would all employees, as the standard set by his company set the bench mark for quality, price and service." Andy Gordon, Owner, Propaganda Advertising and Design, formerly of Jersey Post Group, Channel Islands “My company Innovative Food Solutions has worked in conjunction with Kenneth Carroll and the team at Carroll Food Services since 2000. During the intervening years Kenneth has impressed me with his professionalism, attention to detail and in particular his broad knowledge of the catering industry. I have no hesitation in recommending Kenneth and the services his company provide.” September 22, 2010 Seán McCarthy, Food Safety Consultant & Trainer, Innovative Food Solutions
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