Troubleshooting Ends Dry / Frizzy Reason
Solution
Prevention
Not enough treatment applied
Intense Boost Mask to balance
Always check & re-dampen any dry ends
Treatment allowed to dry out before being dried in
Intense Boost Mask to balance
Always check & re-dampen any dry ends
Treatment dried in one go
Intense Boost Mask to balance
Fast Drying Technique
Ends not smoothed before ironing
Intense Boost Mask to balance
Fast Drying Technique
Wrong iron temperature
Intense Boost Mask to balance
Use digitally controlled irons KeraStraight Titanium Iron
Ends not protected once heated
Intense Boost Mask to balance
Use EasyComb to protect ends
Ends not ironed smoothly
Intense Boost Mask to balance
Always do one perfect 1st pass to seal the treatment into the hair
Ends over ironed
Intense Boost Mask to balance
Iron more fragile areas less
Hair Is Not Straightened / Smoothed Reason
Solution
Prevention
Not enough treatment applied
Intense Boost or re-treat after 30 days
Always check & redampen any dry ends
Hair dried too rough, so not ironed smoothly
Intense Boost or re-treat after 30 days
Fast Drying Technique
Under ironed
Intense Boost or re-treat after 30 days
Refer to Application Matrix
Irons used at the wrong temperature
Intense Boost or re-treat after 30 days
Use Digitally Controlled Irons KeraStraight Titanium Iron
Lack of tension
Intense Boost or re-treat after 30 days
Use EasyComb
Wrong treatment used
Intense Boost or re-treat after 30 days
Refer to Application Matrix for treatment choice
Yellowing of White or Blonde Hair Rason
Solution
Prevention
Wrong temperature used
Colour correction, starting with toner or powder bleach and water
Iron at 180 or 190 degrees
Wrong treatment used
Colour correction, starting with toner or powder bleach and water
Use Colour Protect
Colour Faded Reason
Solution
Prevention
Wrong treatment used
Apply non-oxidising tone on tone colour or recolour after 2 days
Use Colour Protect OR reduce temperature of iron
Wrong temperature used
Apply non-oxidising tone on tone colour or recolour after 2 days
Use Colour Protect OR reduce temperature of iron
Hair Smelling After Treatment Reason
Solution
Prevention
Hair not rinsed thoroughly
Rinse 5 minutes and shampoo thoroughly, smell will fade
Always rinse for 5 minutes after treatment
Hair Pulling During Treatment Reason
Solution
Prevention
Not enough treatment applied
Gently paddle brush through in sections
Always check & re-dampen any dry ends
Treatment allowed to dry out before being dried in
Gently paddle brush through in sections
Always check & re-dampen any dry ends
Hair dried too rough, so not ironed smoothly
Use the paddle brush to smooth out ends when drying
Fast Drying Technique
Reason
Solution
Prevention
Hairdryer is on high rather than medium
Turn temperature to medium
Only dry with medium heat
Hair is not 100% dry before ironing
Dry 100%
Dry 100%
Too Much Smoke
Keep Hair Damp Before Drying NEVER let the treatment over-absorb. This may be the singularly most important area for consistancy.
Fast Drying Technique Rough dry 70% from hair Paddle brush through without heat Rough dry another 20% Paddle brush through without heat Dry last 10% in sections with a Paddle brush This may be the singularly most important area to make the treatment easiest to work with.
1st Pass Create one perfect 1st pass before ironing as per Application Matrix. Iron ends less if more porous / weak. Use EasyComb for tension and care of the hair.