Service Overview
2!
TICKETS BY PRODUCT
TOTAL TICKETS!
1350 ESCALATION!
300 COST OF SERVICE!
$20/ticket CUSTOMER SATISFACTION!
73% KEY WORDS
TICKETS BY TEAM
TICKETS BY CHANNEL
GPS plan e-mail
40
discount
Mobile
upgrade
SMS
returns
Battery system
Shipments
87
phone calls
Today
Mar. 14
15
16
21
17
18
19
20
21
22
20 23
24
Mar 25
Service Overview - Smart Touch TICKETS BY PRODUCT
TOTAL TICKETS!
430
ESCALATION!
120
COST OF SERVICE!
$50/ticket CUSTOMER SATISFACTION!
46% KEY WORDS
TICKETS BY TEAM
TICKETS BY CHANNEL
GPS plan
Mobile
discount
120
upgrade
SMS
returns
Battery Shipments system
Mar. 14
15
16
150
110
phone calls
Today
50
17
18
19
20
21
22
23
24
Mar 25
Service Overview - SmartTouch TICKETS BY PRODUCT
TOTAL TICKETS!
430
The number of tickets for SmartTouch is increasing rapidly!
ESCALATION!
Collaborate!
120
Ignore !
COST OF SERVICE!
$50/ticket CUSTOMER SATISFACTION!
46% KEY WORDS
TICKETS BY TEAM
TICKETS BY CHANNEL
GPS plan
Mobile
discount
120
upgrade
SMS
returns
Battery Shipments system
Mar. 14
15
16
150
110
phone calls
Today
50
17
18
19
20
21
22
23
24
Mar 25
New Collaboration Room SmartTouch Customer Issues Spike
Create
SUGGEST PARTICIPANTS John Doe! Product Management john.doe@monarch.com Lisa Doe! Product Management john.doe@monarch.com
TICKETS BY PRODUCT
Megan Drapper! Public Relationship john.doe@monarch.com
John Smith! Public Relationship john.doe@monarch.com
John Stuart! Service Agent john.doe@monarch.com
Select All
Monarch
SMARTPHONES!
WHY MONARCH!
COMMUNITY!
SUPPORT!
SHOP!
Contact Monarch Support!
How can we help you? !
Find the ways you can get support and service for Monarch products.! !
GPS not working on SmartTouch! How to enable GPS on SmartTouch!
How-to!
How to disable GPS on SmartTouch!
How-to! How-to! How-to! Trouble-shoot!
@monarchsupport! ! www.facebook.com/monarch! support@monarch.com! 800-000-0000!
Participate in MonarchCare! Support Alerts! 22 Mar. 2013
Solution to the Monarch Smart Touch GPS issue! Currently we have experienced the GPS issues for the Monarch SmartTouch, we apologize for all the inconvenience that it has brought. Here is the solution that you can use to solve this problem in the short term.! 1. if you are currently using plans from AT&T, Verizon, we have pushed a new patch, please download it and install immediately.! learn more !
Extend your Monarch device care by join the MonarchCare program! Get started >!
Downloads! User manuals! Technical specs! Latest software updates! Get started >!
Monarch
SMARTPHONES!
WHY MONARCH!
COMMUNITY!
How can we help you? !
SUPPORT!
SHOP!
Contact Monarch Support! Find the ways you can get support and service for Monarch products.! ! @monarchsupport! ! www.facebook.com/monarch! support@monarch.com! 800-000-0000!
Participate in MonarchCare! Support Alerts! 19 Feb 2013
Application Security Updates for Select Monarch Devices! Monarch has developed application update(s) to address potential security vulnerabilities for specific devices. Monarch customers should review the list of devices that need to have application security updates applied. If your device is included in the list, you should follow the instructions provided. In many cases devices have already been updated.! learn more !
Extend your Monarch device care by join the MonarchCare program! Get started >!
Downloads! User manuals! Technical specs! Latest software updates! Get started >!
Monarch
SMARTPHONES!
WHY MONARCH!
COMMUNITY!
How can we help you? !
SUPPORT!
SHOP!
Contact Monarch Support! Find the ways you can get support and service for Monarch products.! ! @monarchsupport! ! www.facebook.com/monarch! support@monarch.com! 800-000-0000!
Participate in MonarchCare! Support Alerts! 22 Mar. 2013
Solution to the Monarch Smart Touch GPS issue! Currently we have experienced the GPS issues for the Monarch SmartTouch, we apologize for all the inconvenience that it has brought. Here is the solution that you can use to solve this problem in the short term.! 1. if you are currently using plans from AT&T, Verizon, we have pushed a new patch, please download it and install immediately.! learn more !
Extend your Monarch device care by join the MonarchCare program! Get started >!
Downloads! User manuals! Technical specs! Latest software updates! Get started >!
Monarch
SMARTPHONES!
WHY MONARCH!
COMMUNITY!
Find the ways you can get support and service for Monarch products.! !
How to solve!
How to disable GPS on SmartTouch!
SHOP!
Contact Monarch Support!
How can we help you? !
How to solve GPS issues with SmartTouch!
SUPPORT!
Trouble-shoot! How-to! How-to! How-to! Trouble-shoot!
@monarchsupport! ! www.facebook.com/monarch! support@monarch.com! 800-000-0000!
Participate in MonarchCare! Support Alerts! 22 Mar. 2013
Solution to the Monarch Smart Touch GPS issue! Currently we have experienced the GPS issues for the Monarch SmartTouch, we apologize for all the inconvenience that it has brought. Here is the solution that you can use to solve this problem in the short term.! 1. if you are currently using plans from AT&T, Verizon, we have pushed a new patch, please download it and install immediately.! learn more !
Extend your Monarch device care by join the MonarchCare program! Get started >!
Downloads! User manuals! Technical specs! Latest software updates! Get started >!
Service Overview
1!
TICKETS BY PRODUCT
TOTAL TICKETS!
950 ESCALATION!
130 COST OF SERVICE!
$15/ticket CUSTOMER SATISFACTION!
83% TICKETS BY TEAM
TICKETS BY CHANNEL
GPS
KEY WORDS
40
e upgrad
SMS
21
returns
20
alls
ne c
pho
87
Today
Mar. 14
15
16
17
18
19
20
21
22
23
24
Mar 25