February 2014 Chamber Newsletter

ISSUE #19 FEBRUARY 2014 |

Photo by Ray Bosley

Area Spark Plugs Fire at Awards Dinner Celebrating influential people and projects in 2013 Story by Steven R. Lasco – Photos by Betsy O’Leary

HOUGHTON, February 13, 2014 – Celebratory good humor was the mood du jour at the second annual Keweenaw Spark Plug Awards dinner at the Shelden Grill, sponsored by Keweenaw Chamber of Commerce, Keweenaw Economic Development Alliance, MTEC SmartZone, and a new partner this year, Keweenaw Young Professionals. More than 100 area business people gathered on a (surprise!) snowy night to dine, network, and most important, to thank, praise and honor several individuals and companies for their embodiment of the spark plug “igniter” ethos in fueling the economic engine of the Keweenaw Peninsula.

In addition to the category award winners (see page 5), several special achievement awards were presented to longtime local contributors. In keeping with the automotive theme, “Exhaust Awards” were presented to former Houghton City Manager Scott MacInnes, 39-year Hancock Schools employee and outgoing Copper Country Intermediate School Superintendent Dennis Harbour, retired KEDA chief Phil Musser, and Bonnie Holland, the face of Finlandia University’s Jutila Center in Hancock.

Summing up his own experience with a nod to the future, in receiving his “Economic Development Never Exhausted Him” award, Musser stated that there are “many spark plugs coming up in our community. I’m sure they’ll do a lot of great things.” (continued on page 5 – Spark Plug Award winners)

| Our Superior Partners. Thank You!

| Inside This Issue Returning/New Chamber Members

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Chamber Board of Directors

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Keweenaw Spark Plug Awards (cont.)

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CopperDog 150 in Calumet, Feb. 28

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MI Chamber on Tax Reforms

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Gov. Snyder Budget Proposal

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Small Business ACA Penalties Delayed 8 PJ Olsson Live at Rozsa, March 8

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Keweenaw Heritage 2014 Grants

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Customer Service, Lombardi-Style

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Sen. Levin on Great Lakes Hearings

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New Toastmasters Club

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KNHP 4th Thursday in History

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Business Events Calendar

Proud Member of

Member 2014

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Is it time for a

new provider?

Katriina Hopper, MD Geriatric and Internal Medicine

483-1730 portagehealth.org/hopper 2

KEWEENAW CHAMBER OF COMMERCE FEBRUARY 2014 NEWSLETTER

Keweenaw Chamber of Commerce gratefully recognizes the dedication of our members!

Welcome, Returning and New Leadership Partners Northern Hardwoods – NEW! Superior National Bank and Trust – returning

Welcome Back, Community Partners 41 Lumber – Houghton 41 Lumber – Laurium Anderson Welding and Manufacturing Apothecary of Hancock Apothecary of Houghton Bay Ambulance Book Concern Printers Charter Township of Portage Chassell Bay Cabins Chassell Township Columbia Linen Service Copper Country Ford Lincoln Mercury Copper Country Insurance Credit Services, Inc. D & L Janitorial Dial Help Dollar Bay Linoleum and Tile DP Construction Edward Jones – Steve Zutter Holiday Inn Express Houghton-Portage Township Schools Isle Royale Resorts J&A Penegor Keweenaw Co-op Natural Foods Kirkish Furniture Krans Oil Company Lac La Belle Lodge Lisa Dunnebacke – Associate Mike Lahti State Farm Insurance North Star BP – Allouez Northern Light Cottages Northwoods Sporting Goods Peterlin Distributing Plum Creek Timber Portage Lake District Library Portage Quilt House

Welcome, New Members Keweenaw Coffee Works Valerie Baciak Operations/Marketing Director 326 5th Street Calumet, MI 49913 906.337.6220 www.keweenawcoffeeworks.com info@keweenawcoffeeworks.com Superior Lube Steven Erickson 806 W. Sharon Avenue Houghton, MI 49931 906.482.6621 www.facebook.com/SuperiorLube Aflac Insurance Susie Landers 523 Shelden Avenue Houghton, MI 49931 906.370.3110 Landers.susie@gmail.com

Community Partners cont.

R. L. Kavorik, DDS Range Lounge Rukkila, Negro and Associates, CPA, PC Sand Point Charters SkyWest Airlines Suomi Restaurant Superior Graphics The Daily Mining Gazette Torch Lake Federal Credit Union U.P. Engineers and Architects Up and Running Technology Solutions Waste Management Wells Fargo Bank Western UP Health Department Western UP Michigan Works WLUC TV6 WMPL Radio

Board Of Directors Glen Tolksdorf, President Owner Tolksdorf Realty and Forestry Tolksdorf@tolksdorfrealty.com Greg Seppanen, Vice President Assistant Vice President / Trust Superior National Bank gseppanen@snb-t.com Matt Thyer, Treasurer Owner Up and Running Technology Solutions matt.thyer@uartechsolutions.com Karin Van Dyke, Secretary Vice President for University Relations Finlandia University karin.vandyke@finlandia.edu Brian Donnelly Branch Manager River Valley Bank bdonnelly@rivervalleybank.com Lisa Dunnebacke Associate Member ladunneb@mtu.edu Darrell Guitar Agent Century 21 / North Country Agency Darrell.Guitar@Century21.com Beth Hoy Industry Outreach Manager Corporate Partnerships Office of Innovation and Industry Engagement Michigan Technological University elizabeth@mtu.edu Michael Scott Publisher The Daily Mining Gazette mscott@mininggazette.com

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KEWEENAW CHAMBER OF COMMERCE FEBRUARY 2014 NEWSLETTER

Keweenaw Spark Plug Award winners (continued from front)

MacInnes echoed that sentiment, noting that “it’s been a great run. I couldn’t be happier with the progress I’ve seen in the community. And looking around at the younger faces in the crowd, I’m certain that bigger and better things are yet to come.”

The award categories and winners, with names of those accepting the awards: Growth — MTEC SmartZone, for the SmartStart Program; Julie Melchiori, SmartStart Program Director MTEC SmartZone team (L to R), Cheryl LeClaire, Administrative Coordinator, Julie Melchiori, and Marilyn Clark, CEO, with the Growth Award

Quality — Calumet Electronics; Todd Brassard, COO Innovation — GS Engineering; Glenn Simula, CEO Teamwork — Pettibone; Scott Raffaelli, Operations Manager Transformation — Portage Health; Jim Bogan, CEO, and Portage Health Board of Directors Community Development — Jon Haeussler for his work on the Hancock Sesquicentennial Person/Project of the Year — FinnFest 2013; Susie Landers, Organizing Committee Lead Susie Landers accepted the Project of the Year Award, while recognizing the “countless others who helped in so many ways. It was a team effort!”

Young Professional of the Year — Jessie Brassard, Keweenaw Young Professionals and Portage Health. Ì Jessie Brassard with husband Todd, who presented her with the Young Professional of the Year Award

Downtown Calumet Goes to the Dogs Again, Feb. 28–March 2 Those of us who elect to live in the chilly, snowy north are accustomed to working hard, even for our recreation. Signature annual events energize locals and tills are tickled by visitors’ dollars at area shops, hotels and restaurants. Hayward, Wisconsin has the American Birkebeiner cross-country ski events, and Eagle River, Wis., hosts the AMSOIL Snowmobile Derby. In recent years, the Keweenaw has joined these ranks with the annual CopperDog 150 Sled Dog Race in historic downtown Calumet, held the first weekend in March.

The CopperDog 150 and CopperDog 40 races bring 50 professional and recreational teams, 440 sled dogs, and over 4,000 fans to the Keweenaw for 138 miles of sled dog racing through a pristine winter wilderness. During the weekend, teams mush their way from Calumet to Eagle Harbor, staying there on Friday night, then up to Copper Harbor on Saturday, and back down to Calumet on Sunday.

Photo by Ray Bosley, from the 2013

Cheered on and aided at CopperDog 150 races each venue and along the trails by generous volunteers and excited visitors, teams race against the weather and the clock to try to earn first place.

Local retailers, bar owners and restaurateurs welcome the boost to business. On opening night (Friday, February 28 this year, starting at 7 pm), downtown Calumet teems with parka-clad visitors who shop retailers, sample wares from vendors’ booths, dance to live music, and above all, scream and applaud as the dogs and drivers explode out of the starting gate and down Fifth Street.

Even if you don’t know “gee” from “haw,” you can catch the Copper Dog spirit and participate in the fun – literally.

Team up with colleagues and friends to run in the Doghouse Race as part of the second annual Dog Days of Calumet Saturday activities, on Saturday, March 1, starting at 11:30 am.

(continued on page 7)

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Michigan Chamber applauds Gov. Snyder for signing tax assessment reforms LANSING, February 6, 2014 – The Michigan Chamber of Commerce commended Governor Snyder for signing important reforms to Michigan’s officer liability tax laws. Senate Bill 337 (Brandenburg, R-11), now Public Act 3 of 2014, implements meaningful reforms that will protect taxpayers and improve the efficiency of tax auditing and refund approvals.

“Senate Bill 337 is a comprehensive bill that puts in place concrete deadlines for the Michigan Department of Treasury to finish audits and respond to refund claims,” said Tricia Kinley, Senior Director of Tax & Regulatory Reform for the Michigan Chamber. “In addition, the new law will dramatically improve Michigan’s officer tax liability statute, long viewed as extreme among states, by giving those who have been unfairly assessed a fair opportunity to absolve themselves.”

“We applaud Governor Snyder for standing up for individuals who have been unfairly assessed taxes by the State and for recognizing that the administration of tax audits and tax refunds was in desperate need of reform,” Kinley continued. “This new Act will set an expectation that the Michigan Department of Treasury should be thorough and efficient in its day-to-day administration of tax laws and that it should treat taxpayers in Michigan fairly.”

WUPPDR Regional Prosperity Initiative stakeholder meetings The Western U.P. Regional Prosperity Initiative (RPI) stakeholder meetings for the six western U.P. counties involved in the Plan have been scheduled for 2014.

The first meeting took place on February 12, with approximately 50 people in attendance, and another 20 participating via a video conference link.

Supporters of the Governor’s Regional Prosperity Initiative are invited to attend stakeholder meetings to discuss strategies for moving our six-county region forward. Here is a preliminary schedule for upcoming meetings: May 7: Gogebic County Community College August 6: Gogebic-Ontonagon Intermediate School District For more information, call 906.482.7205, ext. 316 or kstoker@wuppdr.org.

Learn more about the RPI at www.michigan.gov/ dtmb/0,5552,7-150-66155---,00.html Ì

“We also applaud the sponsor of the bill, Senator Jack Brandenburg, who, along with House and Senate leadership, worked across the aisle with his Democratic counterparts and made efficiency and fair treatment of taxpayers a priority,” said Jim Holcomb, Senior Vice President for Business Advocacy & General Counsel for the Michigan Chamber. “Senator Brandenburg refused to give up on these individuals or the greater pursuit of better administration of tax laws.

“The unanimous bi-partisan support for this bill is truly appreciated by our members,” Holcomb concluded. Ì

Fun Upper Peninsula Facts From yoopersteez.com Copper Harbor is the farthest town from an Interstate Highway (251 miles) in the continental United States.

Over 3,000 miles of groomed snowmobile trails cross the U.P. — that’s the equivalent of snowmobiling from Orlando to Seattle!

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KEWEENAW CHAMBER OF COMMERCE FEBRUARY 2014 NEWSLETTER

CopperDog 150

(continued from page 5)

Teams include one person riding in the doghouse, constructed per the Doghouse Race rules, with up to eight people pulling it. Two prizes will be awarded: Fan Favorite and Race Winner. Doghouses will be judged by the crowd pre-race Photo by Ray Bosley, from the 2013 CopperDog 150 races to determine the Fan Favorite. The overall Race Winner will be determined by individual timed heats down the Fifth Street snow road. This race begins with a one-block run, followed by a dog-bone toss where the team must sink three bones into a dog dish, thereby earning the right to complete the final one-block run to the finish line. Sure to be an exciting event to watch!

New this year is an elementary school teacher, Lynn Witte, who is blogging about her experiences as an active musher. Her blog details her training, animal husbandry, and how she prepares for a race. And as participant in the CopperDog 40, she will be writing about her experiences during the actual race, Friday, February 28, at cdogteacher.wordpress.com.

As with most events in the area, a cadre of sponsors and volunteers keep the CopperDog event series successful. For info and volunteer opportunities, check out www.copperdog150.com and www.facebook.com/copperdog150

Michigan Technological University ranked #1 Snowiest College in U.S.

By Kristen Rodman, AccuWeather.com staff writer, January 26, 2014 Topping the charts as the snowiest university in the U.S., located in Houghton, Mich., along Portage Lake, Michigan Technological University receives almost 200 inches of snow every year. However, there have been many years in which the school has exceeded this; in the winter of 2000-2001, the university received nearly 303 inches of snow.

Find the complete top 10 list here: www.accuweather.com/en/weather-news/ the-10-snowiest-colleges-acros/22129751 Editor’s Note: Beating out such colleges as University of Alaska in Fairbanks and University of Minnesota in Duluth, Michigan Tech’s ranking

by AccuWeather.com as the snowiest college in the U.S. does not surprise locals. This winter will most likely go on record as one of the snowiest in recent history, with a reported 256 inches of snowfall in the Keweenaw so far this season, and 46 inches on the ground as of February 21, according to www. pasty.com/snow/. Ì

Governor’s Budget Reflects House Dem Calls for Tax Relief, School Funding Snyder budget reflects some House Democrat priorities, Rep. Dianda says LANSING – State Representative Scott Dianda (D-Calumet) praised Gov. Rick Snyder for introducing a budget proposal that mirrors House Democrat priorities by increasing school funding and bringing tax relief to middle-class families.

“I’m proud to announce the Governor took House Democrats’ proposals seriously and included an increase in both education funding and the Homestead Property Tax Credit in his budget. I’m also glad he allotted some funds to go toward helping out local communities,” said Dianda.

“However, Michigan families are in need of real, long-term help – not just token relief when election years roll around. Now that he has made his proposals, we have to wait and hope that these funds will benefit our own municipalities in the U.P. Along with real tax relief, some of this money should go toward bettering police and fire squads up here and making sure our road commissions have enough money to clear the snow off the roads.

“It’s wonderful that the governor recognized the need for middleclass tax relief,” said Dianda. “I was disappointed when House Republicans missed the opportunity to deliver that tax relief last month by blocking our discharge request, but I am now hopeful that they will listen to the Governor and take action now to bring tax relief to struggling Michiganders.” Ì Read the full story: http://110. housedems.com/news/ KEWEENAW.ORG

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Small business employer penalties delayed to 2016 Under the latest delay in the implementation of the federal Affordable Care Act (ACA), many employers won’t face penalties in 2015 if they are unable to offer their workers health insurance.

According to a recent article in the “Capitol Report” section of the Michigan Chamber of Commerce website (www.michamber.com/capitol-report), the U.S. Treasury Department recently revised ACA regulations concerning employers with 50 to 99 full-time workers. These companies now are exempt until 2016 from the law’s requirement to either provide employees with insurance or pay penalty fees to the government. Companies with 100 or more workers might avoid some penalties in 2015 if they can prove that they were offering coverage to at least 70% of full-time workers.

The exemption extension should be considered good news for employers with at least 50 full-time workers or full-time equivalents. Without this delay, such companies would have had to offer coverage or pay a penalty starting at $2,000 per worker beginning in 2015. Last year, due to problems associated with the ACA rollout in late fall, the original deadline was delayed from 2014 to 2015.

For more information, contact your U.S. Representative’s office or Wendy Block, Michigan Chamber of Commerce Director of Health Policy and Human Resources, with any questions at 517.371.7678 or wblock@michamber.com. Ì

The Low Cost of High Morale: Rewarding staff and volunteers

Proud Supporter OF THE

Rewarding staff and volunteers can be a tricky subject.

What is permissible? What is appropriate? How in the world do we afford it? This free webinar for CEOs, executive directors and managers will explore the variety of ways you can build morale and encourage your staff and volunteers without spending a lot of money. We will explore the many different ways people psychologically and emotionally need to feel appreciated, and how that can be done in low- to no-cost ways.

Wednesday, March 5 from 11am–12pm EST REGISTER NOW! www.glcyd.org Instructors: Chad Mager, Associate, Great Lakes Center for Youth Development, and Robert Mager, Section Manager of Organizational Development & Training (retired), Cliffs Natural Resources. Ì 8

KEWEENAW CHAMBER OF COMMERCE FEBRUARY 2014 NEWSLETTER

PJ Olsson Live at the Rozsa, March 8 HOUGHTON – PJ Olsson is returning to the Keweenaw for a very special show at the Rozsa Center for the Performing Arts in Houghton.

PJ Olsson Live: Songs and Stories will take place at 7:30 pm, Saturday, March 8, at the Rozsa on Michigan Technological University’s campus. The show is a fundraiser for PJ Olsson’s Rock Camp 2014, scheduled for July.

Two exciting features make this show extra special — PJ will perform a few songs with musicians from Rock Camp 2013, and Alan Parsons is the sound mixer for the show!

PJ Olsson’s Rock Camp is a two-week youth music program initiated five years ago by PJ and Todd Brassard. The program is designed to help local youth refine their talents and embrace artistic inspiration using their hearts and minds. Rock Camp is staffed by experienced and dedicated professionals.

Interested In Getting Involved?

This is an incredibly exciting time as we bring our efforts into focus to support, attract and develop businesses like yours!

For more information on the benefits of a Chamber membership, visit www.keweenaw.org or call our office at 906.482.5240 to see how we can help your business launch, grow, and achieve its full potential.

When asked about the March 8 show, PJ said, “I’m so proud and excited to come home to perform for friends and family. What a thrill for our Rock Camp musicians to work with Alan Parsons!”

Organizers of PJ Olsson Live are looking for sponsors to help support the show, who will receive special perks for their patronage.

For more information, please email pjolssonsrockcamp@gmail.com. For tickets to the show, call the Rozsa Center Box Office at 906.487.2073. Ì

Pine Mountain Music Festival announces 24th season “In the Company of Friends” is the theme for the 24th PMMF season, July 19–August 2, 2014. Highlights of this season include:

Keweenaw Chamber of Commerce 902 College Avenue, P.O. Box 336 Houghton, MI 49931 p. 906.482.5240 f. 906.482.5241 e. info@keweenaw.org

Bergonzi String Quartet’s 20th appearance with the Festival

www.keweenaw.org

Staged concert of Handel arias with Holly Janz, Jenny Nash, Lucy Thrasher, and Miles Mykkanen, followed by Lee Hoiby’s The Italian Lesson featuring Luretta Bybee

www.facebook.com/ Keweenaw.Chamber

An Evening of Cabaret with Lucy Thrasher and Friends Organ concert by David C. Jonies performing on world-class vintage instruments

twitter.com/ KeweenawChamber

UPstarts!, emerging professional musicians from the U.P. Miles Mykkanen in Recital Candace Koski Janners announced a $200,000 fundraising goal for the 2014 Festival season. Ì

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Keweenaw Heritage Grants Calumet – The Keweenaw National Historical Park (NHP) Advisory Commission and the National Park Service (NPS) announce the 2014 Keweenaw Heritage Grants program. For the 2014 program, the proposed project or program must be located within the legislated boundaries of Keweenaw NHP; affiliated with an existing Keweenaw Heritage Site; or located at the Cliff Mine, along Torch Lake, or within the community of Painesdale.

The Keweenaw NHP Advisory Commission will once again offer up to $100,000 in grants for the 2014 grants program. Advisory Commission grants are subject to a 1-to-1 match, although up to 100% of the match may be in-kind.

Grants range between $1,000 and $15,000. Organizations that operate Keweenaw Heritage Sites will receive greater consideration for their highest priority grant application, although all applications will be considered.

All organizations/applicants may submit up to two applications, which must be clearly prioritized. Projects will be selected for funding based on answers submitted in the application, available funds, and a balance of project types and location.

Grant applications are available at park headquarters or on the park’s website, www.nps.gov/kewe. Grant applications are due by the close of business (5pm) on Tuesday, April 1. Grant awards will be announced by May 1. Advisory Commission grant funds will typically be available to successful applicants by June 1, 2014.

Potential grant applicants are strongly encouraged to garner professional advice and assistance with planning efforts, and in particular, to consult with NPS preservation professionals at the park in the early planning stages.

For additional information, please call park headquarters at 906.337.3168 or email scott_see@partner.nps.gov. Ì

Chamber members, send us your photos and news!

Did you celebrate a business milestone? Are you updating your storefront? Do you have advice to share? Send us your photos and news to share with our members. Send items to info@keweenaw.oerg. Thanks! Ì 10

Customer service, Lombardi-style Lessons still relevant today

By Steven R. Lasco

A full 45 years after he coached his final NFL game, the name Vince Lombardi captivates contemporary culture, as well as being hewn into history. The merits of current coaches are measured against the standards set by the Super Bowl Vince Lombardi Green Bay Packer legend. His Trophy stature is such that, when a team wins the Super Bowl, the trophy they earn is the Vince Lombardi Trophy. His name adorns the prize for which all teams strive.

That’s serious respect. And rightly earned, for no coach before or since has matched his teams’ record of three consecutive championships, and five in nine years.

Because sports are both a microcosm and huge component of modern society, it’s logical that sound organizational principles result in success at the cash register and goal line alike. Teamwork, preparation, coaching and consistency are superb foundations upon which to build any business. Briefly consider these Lombardi quotes and the accompanying suggestions on how to improve the efficiency, productivity, profitability and overall success of your business.

“They call it coaching but it is teaching. You do not just tell them…you show them the reasons.”

Take the time to train your employees and provide them with a clear understanding of all necessary procedures and expectations before they become, in essence, the face of your company. What once was known as “common sense” is no longer common, and myriad factors can lead to misunderstanding any instruction. Teach, don’t just tell, your employees about their job. Have them practice until you are comfortable that they can succeed at the function you’re paying them to provide.

“The achievements of an organization are the results of the combined effort of each individual.”

“You don’t do things right once in a while…you do them right all the time.”

What if your heart beat correctly only 75% of the time?

Or if your legs buckled with every fifth step you took?

KEWEENAW CHAMBER OF COMMERCE FEBRUARY 2014 NEWSLETTER

(continued on page 12)

At public hearings, real passion noted for protecting our Great Lakes

Aspirus Keweenaw Photo Contest

By Senator Carl Levin (D-MI), January 30, 2014

Share your best local photos!

In January, I was one of many Michiganians who spoke at public meetings on a recently released federal study that examined ways to protect our Great Lakes from Asian carp and other aquatic invasive species. The Michigan public meetings, held in Ann Arbor and in Traverse City, were an important step in advancing a solution that provides the strongest possible protection for our lakes.

These hearings followed the Army Corps of Engineers’ release of the Great Lakes and Mississippi River Interbasin Study. Congress authorized this study in 2007 to examine ways to stop Asian carp and other destructive species from moving from the Mississippi River and its tributaries into the Great Lakes.

In 2012, we passed additional legislation requiring that it be released a year earlier than planned because of the urgency of stopping this threat.

And it is indeed an urgent problem. Asian carp and other species could make their way from the Mississippi to the Great Lakes through the Chicago Sanitary and Ship Canal, which links the two waterway systems, or through flooding in areas where the two basins meet. That would be disastrous for the lakes; these large, fast-growing fish have quickly squeezed out native species in areas of the Mississippi Valley. If they make it into the Great Lakes, they could do enormous economic and environmental harm.

Aspirus Keweenaw Hospital is looking for photos that capture what makes the Keweenaw special to YOU! The three top winners will receive recognition, plus a $200 donation made to a local charity of their choice.

Winning photographs will be featured in the new Aspirus Houghton clinic, other Aspirus locations, Aspire Magazine, Facebook and online.

The contest deadline is March 31.

For more information, visit www. aspiruskeweenaw.org. Ì

We have established three barriers – basically, underwater electric fences – in the Chicago canal. But those barriers are intended as an interim measure while we plan for more permanent protections. And permanent solutions were the focus of the study the Corps of Engineers just released.

The good news about the study is that it found the strongest possible protection we could achieve is to physically separate the Great Lakes and Mississippi basins, and that such a step was feasible. That’s the step that I and other Great Lakes lawmakers believe is ultimately the best option for protecting the lakes.

But I also asked the Corps of Engineers to consider criticisms from experts that its study over-estimated some of the costs associated with separating the two basins and failed to fully consider the benefits. I encouraged the Corps to better incorporate accurate cost measures and more fully account for all of the project’s benefits as it continues its work.

These hearings were important events in raising significant technical questions concerning the Corps of Engineers’ analysis of this problem. But they were important for another reason: They made clear to these officials just how vital the Great Lakes are to the people of Michigan.

Chamber members, bring in brochures!

Stop in to check out the newly remodeled Chamber office/Visitor Center, and bring your business brochures to fill our racks. Visitors to the area find useful information on our shelves, and we want our Chamber member businesses to be represented. This is a great way to increase your company’s visibility! Ì

We are passionate about our role as stewards of these lakes, and at these public hearings that passion was real and palpable. The urgent need to protect the Great Lakes is something we feel keenly, and I believe that passion should energize the federal agencies that must act to protect the lakes from harm. www.levin.senate.gov/newsroom/in_the_news/article/at-public-hearings-real-passion-forprotecting-our-great-lakes Ì

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New Copper Country-area Toastmasters Club Two local residents seeking interested people to join Brian Helminen of Sand Point Charters, LLC, and his wife, Margaret of Designotype Printers, Inc. recently attended two Toastmasters meetings – one in Marquette, and an Officer’s Training in Escanaba. They are now looking for a group of people interested in developing or improving their communication and/or leadership skills.

Customer Service (continued from page 10) Dysfunction, to say the least. It’s the same in business.

Companies such as McDonald’s and Marriott strive to provide a consistent, if not uniform, suite of products and experiences. A chef’s masterpiece won’t result in return business if served on a dirty plate or by an indifferent server. A clean rest room matters. Even small shops should write down procedures and standards, craft a mission statement (and follow it!), and treat every customer as an old friend. Never presume or judge a patron by their appearance…that tattoo-covered kid could be a software tycoon, while that senior in the greasy coveralls might be heir to a logging fortune.

“Some people join just to learn how to communicate with their own families. Others want to ace a job interview with confidence. Some want to grow their career. Toastmasters can do that for you,” says Margaret.

Lombardi with young fans, 1970 (Paul Fine/ Getty Images, courtesy of Sports Illustrated)

Toastmasters International is a non-profit world leader in communication and leadership development. Membership is 292,000 strong. Membership in Toastmasters is one of the greatest investments you can make in yourself, and one of the most cost-effective skill-building tools available anywhere.

How Does It Work?

A Toastmasters meeting is a learn-by-doing workshop in which participants hone their speaking and leadership skills in a no-pressure, member-supported atmosphere.

There is no instructor in a Toastmasters meeting. Instead, members evaluate one another’s presentations. This feedback process is a key part of the program’s success.

On a volunteer basis, meeting participants also give impromptu talks on assigned topics, conduct meetings and develop skills related to timekeeping, grammar and parliamentary procedure.

“We tentatively plan to meet in the evening on a monthly or bi-monthly basis, and will have an introductory meeting once we have at least 20 people who indicate an interest.

The officers from nearby clubs will join us and officiate so you’ll be able to see how the meetings operate, and hear the benefits from experienced members,” Margaret explained. “There is no obligation or pressure to join, so come and learn more about Toastmasters at our initial meeting.”

Learn more about Toastmasters International at Toastmasters.org. If you would like to join, attend the demo meeting, or have any questions, please email: Margaret@designotype.com or call 906.482.2424. Ì

“Once you agree upon the price you…must pay for success, it enables you to ignore the minor hurts, the opponent’s pressure, and the temporary failures.”

Success never is guaranteed. And, stuff happens. It’s easy to be attentive, prompt and facilitate good customer experiences when there are two customers in your store or eatery. But how about when you’re booked solid and then the ice machine dies and your dinner special is sold out by 6 pm? How do you STILL provide a winning experience so patrons will return? It’s up to you to coach, train, educate and prepare your staff so they can overcome problems and bear grace under pressure.

“If you are not fired with enthusiasm, you will be fired with enthusiasm.”

Sometimes, no matter how much training you provide, an employee just doesn’t work out. The worst thing you can do is to keep paying bad employees. Not only are you losing current and future customers, you’re paying people to take money from your pocket. Be honest and fair, to the employee and to your business, and handle the unpleasant task of firing the person. A competent replacement is just an interview away. Ì Quotes courtesy of vincelombardi.com

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KEWEENAW CHAMBER OF COMMERCE FEBRUARY 2014 NEWSLETTER

Fourth Thursday in History: Työmies Limited Edition Print

Annual “InBusiness” magazine and membership guide

The centennial of the 1913–1914 Copper Miners’ Strike is being marked in numerous ways across the Copper Country. On Thursday, February 27, starting at 7pm at the Copper Country Community Arts Center in Hancock, Daniel Schneider will describe the process of reprinting a broadside of Työmies and its account of the first day of the copper miners’ strike. This presentation and printing demonstration will highlight a Finnish American perspective on the strike and its origins, as well as the printing technology of the early 20th century. It is free and open to the public.

Keweenaw Chamber of Commerce and The Daily Mining Gazette partner to publish the Keweenaw's business-tobusiness publication and directory, InBusiness magazine.

Schneider’s project took him from the Finnish American Heritage Center Archives, where Työmies is held, to the historic printing presses at the Copper Country Community Arts Center. With the help of a native Finnish speaker who translated the article, Schneider was able to provide an English version of the article directly alongside the Finnish; the final piece was typeset using equipment that the original publishers would have found familiar in 1913. The resulting publication, and the information it contains, is a unique evocation of the strike period.

Currently pursuing his master’s degree in Industrial Archaeology at Michigan Tech, Schneider will share his inspiration for the project and the methods he employed to complete it.

The Fourth Thursday in History series arranges public presentations on important aspects of Copper Country and regional history, including techniques for historic preservation. Presentations are scheduled in venues throughout the Keweenaw Peninsula, particularly at historic sites associated with specific topics. All are free and open to the public.

For further information, including specific directions to this event, contact Keweenaw National Historical Park at 906.337.3168 or check the web at www.nps.gov/kewe. Ì

F DID YOU KNOW? E

…that a Year 2000 economic study pegged the annual economic impact of Michigan Technological University’s Winter Carnival at approximately $1.2 million? With inflation, the current impact in 2014 dollars would be about $1.625 million! GO HUSKIES! Sources: Michigan Tech Lode (student newspaper); economic adjustment: www.usinflationcalculator.com

The magazine is printed in full color on glossy paper.

Copies are inserted into The Daily Mining Gazette and extras are provided to the Keweenaw Chamber of Commerce. Additional copies are purchased and distributed by many local businesses.

To place an ad in the 2014 edition of InBusiness, contact Ray Gronevelt at The Daily Mining Gazette, 906.483.2226 or rgronevelt@mininggazette.com.

The deadline for ad submissions is Friday, February 28. The magazine will be published March 28. Ì

IRS Tax Tip: Report name change before you file taxes Did you change your name last year? Did your dependent have a name change? If the answer to either question is yes, be sure to notify the Social Security Administration (SSA) before you file your tax return with the IRS. This is important because the name on your tax return must match SSA records. If it doesn’t, you’re likely to get a letter from the IRS about the mismatch. And if you expect a refund, this may delay when you get it.

Be sure to contact SSA if you got married or divorced and you changed your name, or if a dependent you claim had a name change. For example, this would apply if you adopted a child and that child’s last name changed.

File Form SS-5, Application for a Social Security Card, with the SSA to inform them of a name change. Find the form on SSA.gov; call 800-772-1213, or stop at an SSA office. You can file the form by mail or at the SSA office.

If you have an adopted child who does not have a SSN, use a temporary Adoption Taxpayer Identification Number on your tax form. You can apply for an ATIN by filing Form W-7A, Application for Taxpayer Identification Number for Pending U.S. Adoptions, with the IRS. Get the form on IRS.gov or call 800.TAX.FORM (800.829.3676). Ì

KEWEENAW.ORG

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Keweenaw Peninsula Events Calendar 2014 Your source for area Business Events and Community Events

Every Friday!

Friday Coffee Club 10 am–noon This group originated as a neighborhood coffee party and has expanded over the past 30 years. There is no agenda, other than bringing out the best in each other and helping people find what they’re looking for in the Copper Country. Held at First United Methodist Church in Hancock.

Tuesday, February 25

Keweenaw Young Professionals Steering Meeting 6–7 pm Thirsty Fish at the Shelden Grill in Houghton.

Thursday, February 27

Keweenaw Young Professionals Meet Up 6:30–8 pm Habañeros in Hancock.

Tuesday, March 4

Keweenaw Trail Services Meeting 6–7 pm Convention and Visitors Bureau in Calumet.

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Wednesday, March 12

Keweenaw Economic Development Alliance Meeting 7:30–8:30 am Finnish American Heritage Center in Hancock.

Wednesday, March 19

Keweenaw Chamber of Commerce Board Meeting 7:45–9:15 am Alternate locations.

Tuesday, April 1

Keweenaw Trail Services Meeting 6–7 pm Convention and Visitors Bureau in Calumet.

Thursday, April 3

Eggs & Issues: TBA 7:30–9 am Shelden Grill at Magnuson Franklin Square Inn, Houghton

Wednesday, April 9

Keweenaw Economic Development Alliance Meeting 7:30–8:30 am Finnish American Heritage Center in Hancock.

KEWEENAW CHAMBER OF COMMERCE FEBRUARY 2014 NEWSLETTER

Great Bear Chase Ski Expo, Friday, March 7 You are invited to participate in the Great Bear Chase Ski Expo on Friday, March 7, sponsored by Portage Health.

Showcase your business or services to more than 500 participants, free of charge to you.

The Ski Expo runs from 4–8pm on Friday, but please join us for the entire weekend of events, including a banquet and awards ceremony. All events will be held at the Calumet Armory.

Space is limited and filled on a first come-first served basis. Registration deadline is February 28.

Email Angela Luskin at aluskin@ portagehealth.org for a registration form, or call 906.483.1153 to provide your information.

If you would like to include your business flyer or a trinket in the racer bags (800 total), please make arrangements with Angela by March 5. We’re looking forward to your participation! Ì

UPEC presents sixth annual Celebrate the UP! March 21–22 Held at Finlandia University’s Jutila Center in Hancock, Upper Peninsula Environmental Coalition (UPEC) is sponsoring the sixth annual Celebrate the UP! event, March 21 and 22. All events are FREE and open to the public.

Friday evening starts with a keynote speaker followed by a fun meet-ngreet with refreshments. Saturday features a dozen speakers talking about all things great in the U.P., with topics that are sure to pique your interests, followed by a panel discussion, then another meet-n-greet with refreshments.

Kangas Cafe in the Jutila Center will be open all day Saturday for delicious snacks, lunch, desserts, and drinks.

Details are evolving – check the website often for updates: upenvironment.org/2014Celebrate TheUP.htm or email upec@ upenvironment.org. Ì

Bowl for Kids slated for March 22 Looking to do something fun and give back to your community by helping great local organizations fund their programs? Then look no further! Save the afternoon of Saturday, March 22, for the annual U.P. Kids/Big Brothers Big Sisters “Bowl for Kids” fund raising event at The Mine Shaft entertainment center in Houghton. Create a team of friends, co-workers, fellow students or family members to share in the fun and the fund-raising.

An early commitment is important, because you’ll be “working the room” to obtain donation pledges for your bowling efforts. Raising just the minimum of $37 in pledges earns you two full hours of bowling, pizza, and the chance to win a host of prizes, along with an entry in the “Everyday Heroes” drawing for $100 in gift certificates from area businesses. Pledges of $50 also earn a Bowl for Kids T-shirt, while $100 results in a gift certificate from a local business. Bring in $150 for a shot at the Grand Prize, an overnight stay package at beautiful Copper Harbor. Hundreds of door prizes are drawn throughout the day, and prizes also are given to the team and the top five individuals who garner the most pledges.

Interested In Getting Involved?

Participating in community events is a great way to network and create visibility for your company in the community.

For more information about upcoming events, check out our calendar: www.keweenaw.org/businesscalendar Let us know if you have an upcoming event you want included on our calendar or in our next newsletter!

We are looking for photos of people doing business in the Keweenaw, to use on our website and in our newsletters. If you have photos you’d like to share, send them to info@keweenaw.org. Please include who took the photo and the area it was taken in so we can give proper credit. Thanks!

Whether you’re a gutterball pro or a strikemeister, your participation is welcome, because Bowl for Kids is not about bowling; it’s about having fun for a good cause. This event is the chief fundraiser for U.P. Kids’ Big Brothers Big Sisters program, which helps children realize their full potential with positive, long-lasting mentoring efforts, thereby strengthening our community.

Keweenaw Chamber of Commerce 902 College Avenue, PO Box 336 Houghton, MI 49931

Registration forms are available at many area locations, or call 906.487.9855.

You also can register at www.upkids.com. Ì

f. 906.482.5241

The Keweenaw Chamber of Commerce Newsletter is a free monthly publication distributed to KCoC members. All rights reserved.

Design, layout, photography, proofreading, production . . . Betsy O’Leary Writing, editing, proofreading, story generation . . . . . . . . Steven R. Lasco News gathering, administration, distribution . . . . . . . . . . . . . Trina Barrette

p. 906.482.5240 e. info@keweenaw.org www.keweenaw.org www.facebook.com/ Keweenaw.Chamber twitter.com/ KeweenawChamber KEWEENAW.ORG

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902 College Avenue, P.O. Box 336 Houghton, MI 49931

p: 906.482.5240 f: 906.482.5241 e: info@keweenaw.org Business Hours M, W, F: 9 am to 5:30 pm T, Th: 9 am to 3 pm www.keweenaw.org www.facebook.com/Keweenaw.Chamber twitter.com/KeweenawChamber

| Visibility Opportunities

The mission of the Keweenaw Chamber of Commerce: SUPPORT: The Chamber supports businesses by providing information and referring inquiries to our partners like Keweenaw Economic Development Association, Small Business and Technology Development Center, MTEC SmartZone, Entrepreneur Support Center, Jutila Business Incubator or whichever organization is best to assist that business.

ATTRACT: The Chamber also provides information and referrals to people who want to visit or relocate here. If someone inquires about tourism, we send them directly to the Keweenaw Convention and Visitors Bureau. Whether someone is relocating a business or family here, we will continue to send them to the appropriate community resources that will meet their needs.

DEVELOP BUSINESS: The Chamber will continue to grow networking and visibility opportunities for small businesses. We will continue to provide ribbon cuttings, promotions, Eggs & Issues, golf outings, and a monthly newsletter.

Looking for a way to get your advertising message out to a fresh new crowd? The Chamber newsletter has a circulation of more than 200 local businesses. We can accept print-ready ads or build an ad for you– just ask for details. Email advertising is also available and reaches 1,800 email addresses! Newsletter and email advertising gets proven results — let us help you grow your business today!

The ad deadline is the 20th of the month for the next month’s newsletter.

For example, May 20 is the deadline for an ad in the June newsletter. Call us with questions!

Ad rates per issue: Full page 1/2 page 1/4 page 1/8 page Email campaign

$100 $ 75 $ 50 $ 25 $ 25