HRM 12.3 Supplement by Key Media

Free with HRM Issue 12.3

annual guide to

Relocation 2012 Featuring: + Select the right staff accommodation + Relocating with ease

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Ideal solutions for expatriates, provided by a strong and reliable partner: Daimler Fleet Management. Choose your car of any make or model and ask us for attractive monthly leasing rates.

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ANNUAL GUIDE

NEWS

WORLD

INDIA

Cost of international assignments is top challenge

More than a quarter of employees willing to relocate

Company costs, employees’ changing expectations, and emerging More than a quarter (28%) of employees markets represent the three most significant challenges for in India are willing to relocate international corporate relocation managers today (see table below). overseas for two to three years for at A new survey on international mobility from Cartus Corporation, a least a 10% increase in pay, provider of global relocation services, revealed that cost of according to a global study by international assignments is reported as a concern by more than research company Ipsos. This is two-thirds (68%) of respondent companies. compared with two in ten (19%) Respondents reported taking a number of actions related to the employees from Mexico, Brazil (32%), issue, with almost one-third (32%) having instituted formal cost Russia (31%), and Turkey (31%). estimation and budgeting procedures on transferees, and 21% having “Employees from developing economies like aligned relocation benefits to more closely match employees’ job Mexico, Brazil, Russia, Turkey and India are willing to relocate status within the organisation — an approach that creates different to developed countries,” said Biswarup Banerjee, Head of policies for different employee levels (also known as ‘tiering’) and Marketing Communications for Ipsos in India. On the other can deliver improvements in the relocation spend. hand, employees from developed countries like Sweden, with “Traditional benefit-laden expatriate packages are less common now 6%, the US (9%), Australia (10%), Canada (10%), Belgium because the focus on costs is making companies savvier,” (11%), Germany (11%) and Japan (11%) said John Arcario, Executive Vice President at Cartus. “Many are less likely to relocate overseas. companies are offering global assignees very targeted “This clearly indicates that employees in benefits packages. At the same time, employee demands are developed countries still believe their national increasing, but they appear to vary by generation.” economy will rebound strongly and provide More surprising than the concern about costs was the them with enough good job opportunities to of expatriates expect to issue ranked second: changing employee expectations grow in the future,” Banerjee added. take part in extreme sports and attitudes. The high ranking (45%) given by The report also pointed out that incentives while living abroad respondents to this issue underscores the difficulties such as round-trips to visit home, a Source: MediCare International companies are having with identifying capable and guaranteed option to return to their current

51%

willing candidates for assignments. Arcario pointed to the emergence of ‘Generation Y’ or ‘Millennial’ assignees who may not yet have families and households but who have high expectations. They are very comfortable negotiating the benefits that come along with an assignment. On the other hand, Arcario said, companies are also seeing more seasoned employees who may be the best fit for the job, but who are trying to balance an international assignment opportunity with their financial concerns and the needs of their employed spouses and high-school-age children. Arcario said: “It’s quite apparent that although tiering and new assignment types, such as short-term and commuter assignments, have led to increased flexibility, they have also created more opportunity for negotiation.”

Current top challenges for international corporate relocation programmes: Challenges Cost of international assignments Changing employee expectations/attitudes (demographics, entitlement) Expansion into new and emerging markets Control and compliance Return on Investment (ROI) Source: Cartus Corporation

% of respondents 68% 45% 40% 31% 30%

role after two years and paid language training if necessary, besides the increase in pay, are critical factors when deciding on an overseas relocation.

CHINA

Shanghai expats can stay longer Foreign employees who have moved to Shanghai can now expect an extension on their visas, from the usual one year to five years. The extended visas are applicable for six types of foreign professionals and investors in Shanghai. Those that are eligible to live in the city for five years include scientific researchers, top managers, individuals with highly specialised skills, celebrities, and foreigners awarded special status in light of their contributions to China. According to the China Daily, the extended residence permits were implemented city wide after a successful trial in Shanghai’s Pudong New District.

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ANNUAL GUIDE

NEWS

ASIA

Hong Kong has world’s most expensive rental properties

WORLD

Scarcity of local talent plagues emerging markets

Given the rapid rate and scope of In addition to the challenges organisations globalisation, organisations continue to face face with local nationals when doing business significant challenges related to staffing in in emerging markets, they encounter issues emerging markets. with their expatriates in these markets as well. Hong Kong has the most expensive rental Mercer’s HR & Mobility Challenges of According to Mercer’s survey, the top properties in the world. An average rent for Emerging Markets Survey found that more three challenges for expatriates in emerging an unfurnished three-bedroom apartment in than half (59%) of participating organisations markets, are establishing competitive Hong Kong is US$11,813 per month, cite scarcity of local employees with the policies for attraction and retention (38%), according to the latest accommodation data required technical skills as the most critical attracting the right candidates (34%) and from ECA International. This is a 15% HR challenge in emerging markets. This addressing equity issues between expatriates increase over the past year in local currency challenge is followed by difficulties of and local nationals (33%). Less common terms and double the amount it costs to rent a dealing with complex labour laws and challenges are those associated with housing similar property in Singapore. In a much establishing appropriate salary structures assistance and establishing pension or health sought after area such as the Peak, the rent (53% and 51%, respectively). insurance coverage. can go up to $19,900 a month. Three countries in particular pose the “International assignments to developing “International assignee numbers in Hong greatest challenge reported by more than countries can be very costly because of Kong have increased again over the past two one-third of responding organisations – China shortages of suitable housing for expatriates, years, contributing to the demand for rental (52%), India (36%) and Brazil (35%). high cost of goods and services, and often accommodation,” says Lee “Besides the common high taxes. Additionally, assignments are Quane, Regional Director, difficulties of finding skilled frequently ‘hardship’ locations,” said Herod. Monthly rents in Asia average ECA International, Asia. talent and establishing “As a result, companies must implement “This comes at a time competitive salary structures policies that will attract employees to take (20% higher than global average) when a significant for local employees, regional assignments at an affordable cost.” Source: ECA International proportion of the local complexities around While the majority of participating population, unable to buy employment laws, local organisations are satisfied with the HR policies property due to steep increases in property benefits and tax regulations can be particularly established for their local nationals and prices, is looking to rent instead. This has put troublesome to overcome when operating in expatriates in emerging markets, approximately renewed pressure on the already limited these countries,” said Roger Herod, principal in two-thirds are in the process of fine-tuning supply of rental property here, resulting in Mercer’s Global Mobility consulting business. their policies. Moreover, Mercer’s survey these large rent increases.” As a result of many of these issues, more shows that more than one-third (35%) of Within the region, Hong Kong is organisations are developing mobility tools organisations are still trying to put appropriate followed by Tokyo, where a three-bedroom facilitated by a global job-levelling framework HR policies in place for local nationals and apartment costs approximately $9,450 to rent that serves as a common platform between the one-quarter (25%) are still establishing the a month. Along with Singapore (9th home and host country locations. right policies for their expatriates. globally), Mumbai (13th globally) and Seoul (14th globally) make up the rest of the top five most expensive locations to rent a three-bedroom apartment in Asia. ECA’s research shows that over 90% of Establishing competitive policies to attract, retain expatriates 38% companies sending employees on international Attracting the right candidates 34% assignment contribute to the cost of Addressing equity issues between expatriates, local nationals 33% accommodation in the host country. This can Determining incentives such as premiums, hardship 29% be one of the most significant costs incurred Assisting with tax compliance 28% during an assignment. “Expatriates tend to Assisting with work permits 24% gravitate towards particular areas within cities Determining appropriate mix of expatriates, local nationals 21% because of the location of international Assisting with housing 17% schools, embassies or social focal points. Establishing pension, health insurance coverage 14% These often tend to be the more expensive, prestigious areas in a city,” says Quane. Source: Mercer’s HR & Mobility Challenges of Emerging Markets Survey

US$3,680

Critical HR challenges in emerging markets for expatriates

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Orchard Scotts Residences

It’s a Great Way to Live Orchard Scotts Residences still stands at the pinnacle of luxury serviced apartments

Launched less than three years ago, the Orchard Scotts Residences rose above competition as a breakthrough in high-end cosmopolitan living in Singapore. Since then, it has garnered recognition and acknowledgement amongst critics, designers and consumers alike.

The Excellence at Orchard Scotts Residences

In late 2009, Orchard Scotts Residences was awarded the FIABCI Prix d’Excellence in the Residential Category. A jewel in the Far East Hospitality portfolio, Orchard Scotts Residences is the largest landscaped city residential development in Asia, comprising three towers that occupy a quarter of the sprawling 2.5-hectare grounds.

The Art at Orchard Scotts Residences

Orchard Scotts Residences has filled a void in artful developments, as a dramatic urban masterpiece by internationally-acclaimed architectural firm – Arquitectonica of Miami, USA. It is a green sanctuary with luxurious landscaped grounds set against a lush verdant backdrop of soothing water features, complete with cascading curtains of water and zen koi ponds. Every item in the luxuriously furnished apartments was handpicked by KKS international, one of the world’s most renowned interior designers.

The Pleasures at Orchard Scotts Residences

Orchard Scotts Residences stages itself as a luxurious world-class accommodation, complete with top-notch services and superb recreational lifestyle facilities. Residents of Orchard Scotts Residences will enjoy a 24-hour concierge service, a full array of personalised services and exclusive privileges. This includes luxurious offerings such as butler, valet, childcare, housekeeping and home management services. 205 beautifully furnished suites and penthouses are luxuriously furnished with modern amenities, and quality finishes with branded fittings ensure a comfortable and pleasurable stay. Guests can delight in the use of The Chef’s Table, which is a function space equipped with two large, hotel-styled kitchens fully fitted for oriental and international cooking. Two opulent dining rooms are also available for exclusive private parties, staffed by a personal chef. In addition, The Chateau is a specially designed wine cellar for guests to store their vintage wines or prized collections. Facilities at Orchard Scotts Residences include four swimming pools, outdoor Jacuzzis, two tennis courts, a basketball court, a state-of-the-art gymnasium and The Urban Retreat’s expansive indoor and outdoor spa pavilions. Not leaving the little ones out, The Family Oasis is a 6,000-square-foot children’s play club designed for every kid’s delight. The dedicated team at Orchard Scotts Residences regularly crafts guest programmes to help residents settle in and get orientated with their new neighbours. Located in the prime area of vibrant Orchard Road and within close proximity to Newton MRT station, the prestigious Orchard Scotts Residences maintains its standing as a haven for world-class excellence – coupled with unmatched hospitality, services and facilities. + Orchard Scotts Residences 5 Anthony Road, Singapore 229954 + Web: www.fareasthospitality.com + For bookings and enquiries please call (65) 6428 8600 or email reservations@fareast.com.sg

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Stamford American International School

Integrated Technology

ncorporating technology into education is a must in a world that relies more and more on instant access to information and communication. Hardware is constantly being updated and, combined with advances in software, it expands the potential for enriching learning opportunities. Technology in education is not an end in itself, at Stamford American International School the goal is to develop skills that allow each student to make efficient use of the enhanced resources available to them. As part of an integrated educational approach, technology has vastly improved the standard of teaching and learning. Technology in the classroom is now a key part of creating a balanced education that will equip young people for effective participation in the modern world. At Stamford, our curriculum includes two rigorous programmes of study enhanced by technology integration; the International Baccalaureate (IB)* programme encourages a process of guided inquiry aligned with challenging American standards. Incorporating technology into studentsâ&#x20AC;&#x2122; inquiries provides a means to research, a way to develop essential questions, and then a process to support the answering of those questions. In fact, the link between inquiry based learning and the use of

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technology related resources in the classroom on a daily basis could not be stronger. This process mirrors technology use in real life where achievement is not based on how well you use the computer but rather how effectively you can achieve success in a project. Stamford is fortunate to have the means to integrate technology in the classroom now and the ability to build a brand new state-of-the-art permanent campus, which will open this August. This has allowed our educational team to incorporate full technology integration across classes and grades to truly use the technology to enhance learning. Some of the unique technology features of the permanent campus include an interactive Library Media Center with a special iPad reading area, the iLEarn interactive learning environment, and collegiate seminar space with global access through real-time video conferencing. Even today, Stamford has dedicated technology access for every student, a 1:1 MacBook programme for our Middle School and High School, and interactive Promethean Boards in every classroom to build studentsâ&#x20AC;&#x2122; comfort and experience with technology and enhance their skills for the future. Students are also able to work with digital content in class as part of the iPad Learning Programme, an integrated programme from Kindergarten upwards using tablets to enhance class activities. As part of the IB framework within our technology-integrated curriculum, Stamford students develop their ability to confidently and effectively use technology to acquire, process and communicate information. Technology is incorporated across subject areas and ensures that all the students at Stamford American International School have a strong fundamental understanding of technology and how it can be used to further enrich their educational experience and their future. + Tel: +65 6602 7247 + Email: admissions@sais.edu.sg + Web: www.sais.edu.sg

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The Ascott Limited

Defining

Global Living T

he Ascott Limited is the world’s largest international serviced residence owner-operator with over 29,000 apartment units, in over 70 cities across more than 20 countries in Asia Pacific, Europe and the Gulf region. The company’s global presence means that executives need only work with one party for their accommodation needs wherever they travel for assignments. The company’s three award-winning brands, which cater to different lifestyle needs, further ensure there is a suitable apartment for every executive. Ascott residences, which offer discreet service in an exclusive environment, frequently welcome top executives, government dignitaries and industry leaders. Citadines residences cater to savvy, independent travellers who want high quality accommodation that provide the flexibility to pay for the services they require. Designed for those with families, Somerset residences feature more children-friendly facilities such

as playgrounds, indoor playrooms and children’s swimming pools. All three brands of serviced residences are available in Singapore, and if you are finding accommodation here for yourself or your colleagues, choose from a total of six properties – Ascott Raffles Place Singapore, Citadines Mount Sophia Singapore, Somerset Bencoolen, Somerset Grand Cairnhill, Somerset Liang Court, and Somerset Orchard. These serviced residences in Singapore are centrally located and within close proximity of the Central Business District- a plus for executives as it saves them much travelling time. Conveniences like F&B, entertainment centres and even international schools are nearby, catering to the needs of individuals as well as executives who are here with their families. Beyond the prime location, excellent business connectivity and maximum comfort, executives will not just come back to an accommodation. Instead, they will return to familiar faces, welcoming surroundings and the assurance that their needs will be taken care of. There are even residents’ programmes including city tours and workshops on local culture to help them settle in quickly. These are just some of the ways Ascott goes the extra mile to make executives’ stay a memorable one. What’s here to stay, though, is the unique warmth and familiarity of home that the leader of the serviced residence industry has been renowned for around the world. With such efforts it is no wonder that many have chosen Ascott as their preferred “home away from home” over the years. The Ascott Limited + Tel: 1800 272 7272 + Email: enquiry.singapore@the-ascott.com + Web: www.the-ascott.com

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NOW DEFINING GLOBAL LIVING IN SINGAPORE

Our Serviced Residences in Singapore Ascott Rafﬂes Place • Citadines Mount Sophia Somerset Bencoolen • Somerset Grand Cairnhill • Somerset Liang Court • Somerset Orchard

Ascott Raffles Place Singapore

Citadines Mount Sophia Singapore

Somerset Liang Court Singapore

From the spacious exclusivity and refinement of Ascott to the vibrancy of independent city-living at Citadines, or the pampering touches for the family at Somerset, there is an Ascott serviced residence designed to make you feel at home. Because life is about living. For further information and global reservations, please visit www.the-ascott.com or call 1800 272 7272 (Singapore toll-free) The Ascott Limited is a member of CapitaLand. It is the largest global serviced residence owner-operator in Asia Pacific, Europe and the Gulf region, managing the Ascott, Citadines and Somerset brands in over 70 cities across more than 20 countries.

feature

A comfortable living environment is essential for happy and productive employees. This is where a wellappointed serviced apartment can make a difference, giving employees a sense of personal space and normality, which can’t be offered by hotels. HRM examines the types of dwellings companies are choosing to help employees create a home away from home By Shalini Shukla-Pandey

Selecting the right staff accommodation – HR’s role 10

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usiness travellers and expatriate staff have the unenviable experience of leaving the security of their home to work in new and unfamiliar places, often for extended periods of time. According to a spokesperson from Le Grove Serviced Apartments, this is especially challenging for the expatriate uprooting with a family in tow. The right accommodation can be the key to achieving a proper work-life balance to ensure that these employees are both happy and productive. A sense of freedom empowers expatriate staff to achieve a good work-life balance by enabling them to set their own schedule and enjoy day-to-day activities in a home-like environment. Supporting employees is essential in a successful relocation or international assignment, and finding suitable accommodation, which will allow the employee to function effectively in the new location from the start, is a fundamental part of such support. “It is very critical that business travellers and especially expatriates who relocate to foreign countries Serviced apartments will be the are able to settle into comfortable, luxurious and well-serviced accommodation during their time away from home,” says Capella Singapore’s general manager, Robert Lagerwey. Having accommodation and day-to-day tasks such as property type being built this housekeeping and maintenance taken care of, allows the coming half year busy expatriate and business traveller the opportunity to Source: Survey by Real Estate and focus on more important areas of life such as work and Housing Developers’ Association of family. “Knowing that their family is safe and well-taken Malaysia’s Rehda Institute care of has a significant impact on the daily performance of staff at work,” says Lagerway. Also, proximity to work that reduces commuting time, luxury of space, security, privacy, home comforts, modern convenience, high speed internet connectivity and easy access to facilities, together with a choice of recreation amenities at the doorstep, are all important considerations that go towards promoting a happier and healthier lifestyle for business executives.

THIRD MOST POPULAR

Why serviced apartments?

Frasers Hospitality’s CEO, Choe Peng Sum, says that in this changing business climate, with the trend moving towards business executives being assigned overseas for project work rather than long-term relocations, serviced apartments fill the gap between hotels and fixed-term corporate rentals by providing the win-win situation of flexible leases, value for money, location and most importantly the comforts of home. The spokesperson from Le Grove Serviced Apartments says that expatriate staff on projects that are for the duration of one month or more may be more comfortable in a serviced apartment rather than a hotel, especially those travelling with their family. “And if the relocation is on a issue 12.3

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long-term basis, one can start off by staying at a serviced apartment while taking the time to select the long-term accommodation options,” she adds. Serviced apartments or long-stay accommodations such as The Club at Capella Singapore are good accommodation alternatives as they are in perfect move-in condition, with a kitchen and living area. “Most are also fully-furnished like a home,” says Lagerway. “The fact that most guests stay for at least a month or two allows them the opportunity to cook and entertain at home, which is not possible in a hotel room.” Nearly all (95%) of Capella Hotels’ inventory are fully-furnished and are in perfect move-in condition. Whether expatriate staff are in town for a week’s assignment or for two years on relocation packages with their families, there is a suitably-sized unit and layout to meet everyone’s needs. Unlike the confines of a hotel room, which can cause expatriate staff to feel quite claustrophobic over time, serviced apartments are designed for living, with Singapore boasts an apartment sizes ranging from studios, one-, two- and average hotel occupancy three-bedroom apartments to penthouses. rate of “This gives business executives the space and privacy to balance work and leisure, allowing them to feel totally at home regardless of the length of stay,” says Choe. “They also enjoy the added convenience of breakfast at home, daily housekeeping, room service and 24-hour concierge and security.” Source: Department of Statistics, Serviced residences such as Le Grove Serviced Singapore Apartments and The Club are flexible in their lease terms and guests have the option of renting them fully-furnished or with a free-hand to furnish. “As we understand that no two guests are alike, guests can also choose to tailor their own accommodation package with us,” says Lagerway.

85%

Service on demand

Serviced apartments also cater to the executive’s need to work after office hours, and across different time zones. At Frasers Hospitality, all residences are fully equipped for working at home. With dedicated workspace, executive desks, high-speed wireless internet connection and in-house access to business centre support, executives have the flexibility of being able to work effectively and efficiently from the comforts of their home and also have the option of conducting meetings away from the office. With the punishing 24/7 demands on these business travellers, who maintain a challenging work schedule, the right accommodation must also provide the convenience of amenities that facilitate work-life balance that boosts their morale. The extensive amenities that properties such as Frasers Hospitality offer, including a 24/7 gymnasium, residents’ lounge, The Retreat (a

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relaxation haven complete with massage chairs and foot massage devices), swimming pool, steam sauna and outdoor recreational facilities, have been designed for residents’ lifestyle needs to help them relax and recharge.

Just like home

Serviced residences go the extra mile to make your expatriate staff feel at home. One guest of The Club fell in love with the show suite as it resembled his home in Europe. “He asked to have his unit furnished and accessorised exactly like our show suite,” says Lagerwey. “We obliged and ensured that each piece was in place to make him feel like The Club was his home away from home.” Le Grove Serviced Apartments, on the other hand, boasts specially selected furniture made of teak ornate tables, custom-made couches and sophisticated colours all matched to perfection. “The result is a warm, cosy home ambience perfect for the discerning resident,” says a spokesperson from Le Grove Serviced Apartments. Furthermore, Le Grove Serviced Apartments is the only serviced apartment in Singapore that offers guests the option of wood flooring or carpeted apartments, catering to the needs of those with asthmatic conditions or allergies. “Many long-term guests extend their stay because they immensely enjoy our superior customer service standards,” says the spokesperson. “For example, our longest staying guest stayed with us since our opening 14 years ago and has only recently returned back home, while another has stayed with us since 2000.” Helping the entire expat’s family settle in is a major priority at Frasers residences, which offer a variety of family-friendly arrangements and facilities to make their stay enjoyable and to also help them integrate into the new country of residence. “This includes a calendar of regular social and recreational activities that foster interaction among residents,” says Choe. “In addition to babysitting services, Fraser residences also feature the Fraser Kids Club, which includes a well-equipped playroom, wading pool and stimulating activities like movie screenings, sightseeing and recreational trips.” As part of the initiative to build and maintain relationships with guests, Frasers Hospitality ensures that guests are served by the same housekeepers for the duration of their stay, in order to provide the opportunity for them to develop an affinity and familiarity with the people within their new living environment. “Over time, our housekeepers grow to know the nuances and idiosyncrasies of our long-stay guests such as when to water their plants, feed their fish, remembering how guests like their pillows fluffed and propped, and placing slippers in the position guests like them,” says Choe. “When our guests consider our staff as an extended member of their family, we know we have played our part well in helping them adapt to their home away from home.”

“When our guests consider our staff as an extended member of their family, we know we have played our part well in helping them adapt to their home away from home” Choe Peng Sum, CEO, Frasers Hospitality

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Frasers Hospitality

Growing standards around the world F

rasers Hospitality Pte Ltd, the hospitality arm of Fraser & Neave Limited, stays true to its vision of being the leading extended stay hospitality brand globally. The company has since the inception of its two flagship properties in 1998, established a quality and globallyrecognised brand with four exclusive lifestyle offerings – Fraser Suites, Fraser Place, Fraser Residence and Modena. Today, 14 years on, the Fraser Collection comprises Frasers Hospitality Pte Ltd 46 properties – a total of 7,209 + Tel: +65 6898 0800 individual residences - in over + Email: sales@frasershospitality.com 29 cities around the world. + Web: www.frasershospitality.com Frasers will add another 21 new properties and manage a total of 67 properties across 39 cities by the end of 2013. The company is on course to manage more than 12,200 individual residences by the end of 2016. “More important than the physical expansion of our properties, our ‘eyes’ are on maintaining

Fraser Suites, Sydney

and growing standards around the world.” said Choe Peng Sum, CEO of Frasers Hospitality Pte Ltd. “Our goal is to grow aggressively but in a measured manner so that we can uphold the Gold-Standard services and Fraser Difference that Frasers is known for” he said. With numerous awards and accolades adding to its achievements, Frasers Hospitality Pte Ltd continues to make its mark on the international hospitality scene.

Fraser Residence Orchard, Singapore

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Residences at Reflections

Urban waterfront haven beckons Residences at Reflections paves the way for an enviable waterfront lifestyle in the exclusive enclave of Keppel Bay

esidences at Reflections is a collection of 131 fully-furnished apartments ranging from cosy two-bedroom suites to a lavish penthouse. These luxurious residences are part of Reflections at Keppel Bay, which is designed by worldcelebrated architect Daniel Libeskind. Residences at Reflections enjoy the rare confluence of location strengths. Reach your office in the city and Central Business District within five minutes by car, then retreat home to a host of entertainment and dining options at Marina at Keppel Bay; Singapore’s largest retail and lifestyle hub, VivoCity; or even Sentosa. Residents also enjoy the convenience of connecting to different parts of Singapore via the Circle Line’s Telok Blangah and Northeast Line’s HarbourFront MRT stations.

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Each apartment is finely furnished to meet the taste of discerning residents. From the finest marble to the splendid imported oak floor, to the designer kitchen and bathroom wares, we ensure nothing but the best at Residences at Reflections. Residents can look forward to a myriad of lifestyle options, both on land and water. On its expansive grounds are the visually-stunning clubhouse and gymnasium that open out to Keppel Bay and the sea. Leveraging its unique waterfront locale, the extensive range of amenities – including an Olympic-length swimming pool, two Jacuzzi pools, two tennis courts, five BBQ pavilions, jogging pavement – is spread across the entire development. Residents will also enjoy access to the multiaward winning Marina at Keppel Bay where luxurious mega yachts berth. Be one of the privileged to enjoy exclusive membership use of the marina facilities including access to the bay-fronting member’s lounge, The Wine Glass, as well as charters onboard Marina at Keppel Bay’s three luxurious yachts – The Admiral, Endeavour and Venture. Experience the ultimate in urban waterfront living at Residences at Reflections. For reservation and enquiries, + Residences at Reflections + Tel: (65) 6376 3400 + Fax: (65) 6376 3401 + Email: enquiries@residencesatreflections.com.sg + Web: www.residencesatreflections.com.sg

Come home to one of Singapore’s most coveted waterfront addresses Breathtaking ocean vistas. Vibrant waterfront playground. Luxurious urban lifestyles. Residences at Reflections opens up a new dimension to waterfront living. Residences at Reflections presents a unique opportunity to expand your incomparable lifestyle. With 131 fully-furnished apartments ranging from cosy two-bedroom suites to a lavish penthouse, Residences at Reflections is your home away from home. Our meticulous attention to detail, uncompromising service and full suite of amenities ensure you receive only the best. Located in the most vibrant and prestigious southern part of Singapore, residents enjoy easy and direct access to the city and central business district. Residences at Reflections’ proximity to Sentosa Island, Singapore’s largest retail and lifestyle hub, VivoCity and trendy dining venues invite residents to savour unique pleasures and a limitless variety of leisure options in this exciting cosmopolitan city. Welcome home to Residences at Reflections, life’s haven by the bay.

Residences at Reflections 1 Keppel Bay View, Reflections at Keppel Bay, Singapore 098402 For enquiries and reservations, please call (65) 63763400 or enquiries@residencesatreflections.com.sg

profile PARKROYAL Serviced Suites

Your local connection

in the heart of the city

ARKROYAL Serviced Suites Singapore is conveniently located to connect you to business and leisure amenities within minutes. Just hop onto the MRT train, which is within walking distance, and you will be on your way to the CBD and shopping, dining and entertainment centres in no time. A stay at PARKROYAL Serviced Suites Singapore promises to be unforgettable, with 90 suites and apartments that are designed specifically with extended-stay travellers in mind. Every room is spacious yet intimate, providing you with the right mix of style, comfort and functionality. And on top of all that, every unit offers inspiring panoramic views of the city skyline or the sea. After work, unwind with a book or watch a movie on the LCD television and home entertainment system. To relax and rejuvenate, take a dip at the resort-style swimming pool or pamper yourself at the world-class St Gregory wellness spa. Guests also have the option of working up a sweat in the well-equipped gym and aerobics studio or participate in other activities such as yoga and aerobics.

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Daily chores are made easier as every floor comes with a conveniently located self-service laundrette. Personal washing machines and dryers are also available in 2-bedroom suites. To complete the refined living experience, a stylish kitchenette allows you to prepare your favourite home-cooked meals or try your hand at cooking some local dishes. You can always speak to the concierge for some easy recipes to get you started. The concierge team is always ready to share their extensive knowledge of the city to help you fit in like a Singaporean. You can rely on them to make recommendations on how you can enjoy authentic local experiences and get under the skin of Singapore during your stay. Night or day, thereâ&#x20AC;&#x2122;s no better place to visit than the Bugis area for some of the best local delicacies in town. For a spot of shopping, visit Suntec City, a megamall with hundreds of shops to satisfy even the most discerning shopaholic. At PARKROYAL Serviced Suites Singapore, we are your local connection to the heart of the city. + Book your stay now at parkroyalservicedsuites.com + PARKROYAL Serviced Suites Singapore 7500A Beach Road, #01-345/346, The Plaza, Singapore 199591 + Tel: +65 6296 2511 + Email: enquiry.prssin@parkroyalhotels.com

profile Pan Pacific Serviced Suites Singapore

An urban sanctuary in the heart of the city

Book your stay now at panpacificservicedsuites.com + Pan Pacific Serviced Suites Singapore 96 Somerset Road, Singapore 238163 + Tel: +65 6884 5222 + Email: enquiry.ppssin@ panpacific.com

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tylishly designed with superior furnishings and premium accessories, the iconic Pan Pacific Serviced Suites Singapore offers an ideal luxury serviced accommodation in a city centre location. Offering a convenient base amidst the exhilarating setting of Orchard Road, Pan Pacific Serviced Suites provides the perfect location when your schedule demands an extended stay in Singapore. It is merely 10 minutes from the Central Business District and just 20 minutes from Changi International Airport. Bask in the stylish comfort of the 126 suites and penthouses, appointed with sleek, modern designer furnishings, warm lighting, soothing colours and other tranquil influences of the Pacific Touch. The serviced suites have been designed after taking into consideration what the frequent business travellers seek in an ideal accommodation during overseas postings. And as it turned out, the most important things were having local insights and being able to live just as easily as at home. The round-the-clock Personal Assistant at the serviced suites is akin to a modern day butler. Their role is to help guests connect to their new surroundings, get from point A to B and experience

the real Singapore. Guests can rely on these highly trained and dedicated Personal Assistants to get them around, whether for a business engagement, social networking or a relaxing soiree. In terms of facilities, the apartments are designed to make working as easy and efficient as possible. The suites include IP telephone system with IDD, DID and voicemail features, wired or wireless broadband Internet access and other things to help guests get on with business. For something special, guests can invite colleagues, clients or friends to a gathering at the Sky Garden and unwind with a cocktail or two while taking in the views over Orchard Road, Raffles Place and the surrounding area. Every business person knows that it is just as important to be able to relax and rejuvenate as it is to work. With a hydro-therapeutic spa, mineral water pool and state-of-the-art gym, Pan Pacific Serviced Suites Singapore has everything to help you unwind and stay in shape, both physically and mentally. Succumb to a seamless experience and feel right at home in an urban sanctuary located in the heart of the city â&#x20AC;&#x201C; the perfect choice for extended stay travellers to refresh and recharge.

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City Developments Limited

Home away from home wine cooler, oven and steamer, state-of-the-art dishwasher, and also a washer and a dryer

Le Grove Serviced Apartments

For private viewing appointments, please contact us at: + Tel: +65 6877 1818 + Email: enquiries@cdl.com.sg

here is no other more trusted name than CDL when it comes to looking for a short-term or long-term property lease in Singapore. CDL holds an impressive track record of over 22,000 luxurious and quality homes to its name. Our wide selection of residential properties for lease includes luxurious apartments and spacious bungalows located in prestigious districts, such as The Residences at W Singapore Sentosa Cove, Cliveden at Grange, St Regis Residences, Delfi and good class bungalows on Nassim Road and Ridout Road. Whichever the location or whether you choose to enjoy it fully-serviced, fully-furnished or with a free-hand to furnish, your selection will definitely ease your homesickness as it will be the perfect home away from home.

» Tranquil, quiet and exclusive suburban atmosphere, yet big city experience of Orchard Road is literally around the corner, where all needed conveniences are within easy reach » Spacious bedroom with super king-sized bed. Glorious open-concept kitchen, solid teak ornate tables, custom-made couches and sophisticated colours all matched to perfection » Housekeeping and linen services » Daily Continental Breakfast » Concierge » Hourly shuttle to and from Orchard and Suntec areas

The Residences at W Singapore Sentosa Cove

» Located at the largest natural deep-water marina in Singapore and one of the world’s most exclusive integrated marina residential communities. Next to W Singapore – Sentosa Cove hotel and the only integrated F&B and retail development in Sentosa Cove, Quayside Isle. » Master bathrooms with Hansgrohe Axor Starck X Collection, Catalano and Halfro fixtures and fittings. Kitchens come complete with a Miele Cooker Hood, Hob, Oven, Dishwasher, Wine Cooler, Refrigerator and even a Miele Coffee Maker » W Lounge » Infinity Lap Pool, Jacuzzi and Gym » Welcome Ambassador and Concierge service

Cliveden at Grange

» Exclusive single apartment per floor » Virtually 360 degrees panoramic views of Singapore’s Orchard belt » Each apartment is equipped with ultra highspeed internet access via fibre-optic cables. Each room has the finest designer furnishings and fittings. The Gourmet Kitchen and Asian Kitchen are fully equipped with all essential devices from the Miele Collection, including cooker hood and hob, a refrigerator with a

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Cliveden at Grange

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Lanson Place

The Guest Experience should be

“Home More than Home” F

ounded in 1995, Lanson Place is a serviced residence and boutique hotel provider with operations in Hong Kong, Beijing, Shanghai, Singapore and Kuala Lumpur. It is a wholly owned subsidiary of Wing Tai Properties Limited, a publicly listed company in Hong Kong (HKEx stock code: 369). Lanson Place offers luxury living in the heart of Asia’s most exciting cities. Its prestigious addresses provide much more than just a Lanson Place’s eight properties are: home for busy + Lanson Place Winsland Residences executives- they are 167 Penang Road, Singapore 238462 places that make you + Lanson Place Ambassador Row Residences feel alive. With 1 Jalan Ampang Hilir, 55000 Kuala Lumpur, Malaysia impeccable service + Lanson Place Kondominium No.8, 6 Jalan Ampang Hilir, 55000 Kuala Lumpur, Malaysia and attention to every tiny detail, each + Lanson Place Bukit Ceylon Residences (Scheduled to open in 2012) residence places equal + Lanson Place Hotel emphasis on comfort, 133 Leighton Road, Causeway Bay, Hong Kong style and sophistication. + Lanson Place Jin Qiao Residences It is a privileged No. 18, Lane 399 Zao Zhuang Road, Pudong New District, lifestyle for the Shanghai 200136, China discerning few. + Lanson Place Jinlin Tiandi Residences With eight unique No. 3, Lane 168 Xingye Road, Luwan District, properties in five Shanghai 200020, China Asian hubs, including + Lanson Place Central Park Residences a boutique hotel, Tower 23, Central Park, 6 Chaoyangmenwai Avenue, Chaoyang District, Beijing 100020, China each is a calming oasis located close to the central business district, shopping and entertainment areas. It offers the service and

Lanson Place Winsland Residences, Singapore

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convenience of a five-star hotel, along with the privacy and seclusion of a private home. Lanson Place’s properties are noted for their high level of residential comfort, elegant yet understated style and personalised service from committed teams of professionals. The brand’s boutique hotel, Lanson Place Hotel (Hong Kong) has won an extensive list of awards for its décor as well as its high standards of service. The group's latest property, Lanson Place Jin Qiao Residences located in Pudong New District, Shanghai, offers 206 units and was appointed to be the Shanghai World Expo’s Official residences to its popular surroundings as well a location that promotes Lifestyles Of Health And Sustainability (LOHAS). Beijing’s Lanson Place Central Park Residences and Shanghai Puxi’s Lanson Place Jinlin Tiandi Residences are both market leaders in terms of interior design and plentiful amenities. Lanson Place Ambassador Row Residences and Lanson Place Kondominium No. 8 Residences are two prestigious addresses near Kuala Lumpur’s Golden Triangle covering its commercial hub, KLCC and the prime residential and embassy district. Scheduled to open in the second half of 2012, Lanson Place Bukit Ceylon is poised to set a new standard for luxury residential living. In Singapore, Lanson Place Winsland Residences offers a green, open living environment that is an oasis of cool right in the middle of the city centre, just a few steps away from Orchard Road, the main shopping and commercial boulevard.

Lanson Place Hotel, Hong Kong

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8 on Claymore Serviced Residences

Memorable stays

at 8 on Claymore Serviced Residences O

fficially launched on October 13, 2011, the only penthouse at 8 on Claymore Serviced Residences is fully booked till June this year. 8 on Claymore Serviced Residences is synonymous with personalised services, boasting an ideal location aimed at both business and leisure for a long-term stay in Singapore. Managed by the five-star award-winning business hotel, Royal Plaza on Scotts, 8 on Claymore Serviced Residences hopes to deliver the intangibles that make guests feel like home. 8 on Claymore Serviced Residences is situated at the heart of Orchard Road. A gourmet 24-hour supermarket, banking services and world-class healthcare services are all within walking distance with easy accessibility to Orchard Mass Rapid Transit (MRT) train station connecting you to the rest of the city. If shopping is on the agenda, different malls offering a wide selection of retail, dining and entertainment experiences are just at the guests’ doorstep. Patrick Fiat, General Manager and Chief Experience Officer (CEO) of 8 on Claymore Serviced Residences, remarked, “8 on Claymore Serviced Residences is your home on Claymore Hill – we want our guests to have a memorable experience with us and have stories to tell about Singapore, about the property and about our staff when they are finally home. We like to address them by their first names, understand their distinctive preferences and create unforgettable and sometimes, amusing experiences for them.

This is our benchmark and definition of personalised services in hospitality at 8 on Claymore Serviced Residences.” Fiat is also the General Manager for Royal Plaza on Scotts, a member of Summit Hotels & Resorts™. 8 on Claymore Serviced Residences, the flagship serviced residence under Summit Serviced Residences™ of Preferred Hotel Group™, offers 85 varied units of living spaces configured to accommodate different travellers and residents. From chic studios, two-or three-bedroom residences to a spacious penthouse, all units are furnished with a washer and dryer, and a well-appointed kitchen with superior appliances which provide guests with the choice of cooking and entertaining at home. At 8 on Claymore Serviced Residences, Guest Services Executives welcome guests with a personalised orientation tour and impeccably attend to their needs with round-the-clock in-room dining service for their entire stay. Other privileges include a thoughtful welcome hamper with essential items as well as L’Occitane’s Verbena body and hair care collection to help guests relax and energise after their travels. Buffet breakfast is served daily with continental breakfast served on Sundays and Public Holidays at the residents’ lounge. Housekeeping services are available from Mondays to Fridays. Complimentary ultra-high speed internet (the fastest in Singapore at 176 mbps) and a wide selection of cable channels are provided in all residences. In addition, 8 on Claymore Serviced Residences offers resort-style elements such as an outdoor pool with an open air deck, cabanas and a barbeque area amongst a tropical setting. There is also a state-of-the-art gym with Technogym equipment and a children’s pool so the kids are not left out in the fun. + 8 on Claymore Serviced Residences 8 Claymore Hill, Singapore 229572 + Tel: (65) 6737 8388 + Fax: (65) 6737 8688 + Email: info@8onclaymore.com.sg + Web: www.8onclaymore.com.sg

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Great World Serviced Apartments

We are about making new friendsâ&#x20AC;Ś S

Visit us at www.greatworld.com.sg to get a pictorial walk through of our residence. + Great World Serviced Apartments 2 Kim Seng Walk, Singapore 239404 + Tel: (65) 6722 7000 + Sales: (65) 6722 7766 + Email: www.greatworld.com.sg

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ince its inception in 1997, Great World Serviced Apartments has been an ideal place to stay for thousands of expatriates, travelers and Singaporeans seeking both short-term and permanent accommodation. Located in the prime River Valley residential district on the edge of the Singapore River, the Great World Serviced Apartments is an approximate five-minute drive away from the main shopping belt of Orchard Road and the Central Business District. It is also easily accessible to major roads and expressways. The apartments straddle the riverside recreational areas of Boat Quay, Clarke Quay and Robertson Quay, giving residents plenty of entertainment options. Great World Serviced Apartments offers penthouses and apartments with balconies from the 31st to the 34th floor. Exquisitely furnished, residents on these floors can entertain friends over a BBQ against the backdrop of spectacular views of Singapore; and dwell in the pleasures of a Jacuzzi spa pool in the penthouse balcony. These penthouses come with two, three or four bedrooms with sizes ranging from 1100 sq ft to 2200 sq ft. Each apartment is fitted with the essentials of a home. All you have to do is to check-in with your suitcase and your new place is ready to welcome

you. Features in each unit include two colour televisions, an entertainment system and DVD player, two separate telephone lines (both with DID direct access numbers and voice-mail messaging), a hairdryer and an electronic personal safe. Great World Serviced Apartments is resort-style living at its best. Residents can enjoy an invigorating workout at the huge and brand new gymnasium, near Olympic-sized swimming pool, tennis court and basketball half-court. Other recreational facilities include steam rooms, an outdoor Jacuzzi, a sauna, a childrenâ&#x20AC;&#x2122;s wading pool, Kidz Lounge and Pool Lounge. Dogs, cats, rabbits and other pets are also warmly welcomed at the apartments. Residents enjoy exclusive shopping discounts at the Great World City Shopping Centre located right next door. Measuring 400,000 square feet, the mall houses a supermarket, cineplex, numerous food and beverage outlets as well as retail shops featuring popular fashion labels. It is an ideal place to unwind over a cup of coffee with your new friends made here at the Great World Serviced Apartments!

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Relocating with ease At first glance, it may seem difficult to differentiate between one relocation company from another. However, such companies often offer a variety of unique services that can make a sizeable difference in the relocation process. HRM looks at some of the specialised services on offer and the targeted clientele that they support By Priya de Langen

elocating to another country is a big hassle but, fortunately, there are numerous moving companies that can help with this procedure. According to the 2011 Global Relocation Trends Survey Report, some of the critical relocation challenges include family adjustment (32%), children’s education (29%), and location difficulties (25%). As a result, a growing number of relocation companies are adding extra services to their portfolios that include adjustment education programmes, finding employment for spouses, as well as finding schools for expat children. In addition, relocation companies are using technology to benefit their clients and them – technical programmes that can help expats track their belongings and even check if any of the effects need special packaging according to their different shapes and sizes.

Settling in right

Relocation companies say that they offer a variety of services that will help expats move countries without hassle. “Having an understanding of the corporate’s relocation needs, Crown has the ability to customise a programme to suit,” says Andrew Soon, Regional Director, Crown Worldwide. The global organisation uses both air and sea shipment and helps with tenancy management. Furthermore, Crown provides programmes to help the family adjust to their new environment. “Over the years, Crown has realised that

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Want to repatriate your horse? many successful relocations have one major Kenneth Kwek of Cartus recalls an interesting and special contributing factor, which is that the assignee, spouse request by a client – to help her and her horse relocate and children are all well settled,” explains Soon. back to her home. The two programmes are the Global Career “At the time, the company had wanted their employees Spouse Support Programme and Global Passport. to undergo repatriation integration training and not fully Under the first programme, the company assists an understanding that this training is only applicable for accompanying spouse to look for employment people, the client requested that her horse also receive the opportunities. A Crown consultant will be same training for the move back home!” he exclaims. individually assigned to guide the spouse through the respective job market, and offer advice on documentation and labour market trends. In addition, each person would be introduced to recruitment agencies as well as networking opportunities. Also, local knowledge and presentation training are shared during the session, to increase the spouse’s confidence, says Soon. The Global Passport programme helps assignees and their families gain an understanding of the cultural differences in both professional and personal relationships. The programme can be customised for families and groups of new hires. It teaches expats how to handle conflicts in their new environment, and adjust their verbal and written communication in order to help them settle into their roles quicker. Furthermore, there is a children’s programme for ages seven to 11 to help them “cope with changes connected to living abroad”, explains Soon. He adds that the presence of Crown offices in various locations globally provides their corporate clients the ease of centralising their relocation needs, as well as the advantages of cost efficiency. Relocating to a new place can be unsettling at times and global relocation company, Santa Fe Relocation Services also provides clients with an area orientation and settling-in programme. Expats are given a tour of points of interest such as hospitals, schools, markets and banks, and covers other important details the individual or family needs to know. Also, Santa Fe provides guidance even after relocating is complete, including answering further questions, assistance with local government authorities and language support. There is also a repatriation service, under which the company helps with the closure of expat housing, collection of the deposit, and sometimes finds temporary accommodation while in Singapore. “Prior to returning home, we provide guidelines to employees to ensure he or she is prepared to return home. Guidelines cover such things as outstanding rental payment, deposits, schooling withdrawal, shipment, employment pass cancellation and other important items that have been provided to the employee,” says Alice Oh, Relocation Manager, Santa Fe Relocation Services. issue 12.3

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“Over the years, Crown has realised that many successful relocations have one major contributing factor, which is that the assignee, spouse and children are all well settled”

Technology moves you

Experts say that technology plays a crucial role for global relocation companies. Many have various technical systems in place to help monitor different aspects of the relocation process. Oh of Santa Fe says that the staff and crew use the Move Manager and Relo Assist systems to monitor each process in great detail. Clients, too, can access important information “concerning their move via our password protected website. Information including shipping dates, country profiles and destination customs regulations are available when they need them.” Crown has a new system called RITA (Realtime Interactive Transfer Assistant) that increases the accuracy of data while conducting residential surveys, available in iPad 2 platforms. All sales consultants use this tool during their visit to the expat’s residence. Andrew Soon, Regional Director, “The system has the ability to capture images and measurements for Crown Worldwide odd-shaped furniture or items, and a detailed inventory can be reviewed on-site with the expatriate to minimise any discrepancy,” explains Soon. This information can be tracked online. Similarly, relocation company Cartus makes use of technology to help with its various services and one such programme is the Acadia eProcurement model. “Unique to Cartus is our Acadia eProcurement model, which allows our freight forwarders to pre-bid online for business according to established variables (mode of transport, weight, timing etc.). The system controls cost, improves quality of service and ensures timeliness,” explains Kenneth Kwek, Senior Vice President & General Manager, Asia Pacific, Cartus. Cartus will also be launching the Cartus Mobile App this year to help integrate communication, consolidate The average annual cost information and support service delivery. “This Mobile App of education of children allows timely and effective interactions between all parties for expats is involved in a move and in turn improves the overall service experience. Clients can access information relating to their entire assignee population and the App also allows The Expat Explorer Survey 2011 employees to view details of their move whenever and wherever they may be,” he adds.

US$11,500

Tackling family concerns

One of the major concerns for expatriates when relocating is helping their families settle in, especially for their children at a new school or childcare facility. In The Expat Explorer Survey 2011, research revealed expats’ salaries are a major deciding factor in the type of schools their children attend. Expats who earned higher salaries in countries such as Singapore, Hong Kong and the UAE are more likely to send their children to an international school and pay more for their education. Relocation companies are realising that the services they provide must include assistance for expats to find suitable schools for their children. Crown has devised a pre-location questionnaire to find out the child’s educational requirements. Parents are advised on the necessary documentation for

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Looking for the right fit registration and the company conducts a search for a suitable school. This is classified under the school search programme, and includes coordination of school visits and interviews. Fees charged differ according to the programme chosen by the family, with Crown offering educational information to expats who wish to explore the different schools available on their own. Santa Fe also helps to find the right schools for expat children. “Schooling is an important factor in relocating to Singapore, and we cater to each family’s preference by providing them with options and introducing them to each school’s administrator. We ensure that each family is prepared and informed regarding availability, requirements and admission processes,” states Oh. Besides relocation companies, international schools in Singapore are also helping expat children settle into their new environment. Nexus International School Singapore (NISS) allows students to join the school at any time of the year, not just the start of the academic year. The school facilitates the registration process by allowing interested applicants, even when still overseas, to submit their application online and pay administrative fees via telegraphic transfer. “The application is reviewed and, if required, an assessment will be sent to the student. This is followed by a SKYPE interview between the student and the respective Head of School/Language Co-ordinator. Once approved, the student will be required to travel to Singapore to meet the Head of School/Language Co-ordinator in person,” says Siti Radiah Binte Husin, Admissions Executive, Nexus International School. She adds that NISS collaborates with student recruitment agents, MNCs and relocation companies who recommend students to their school, but students need to meet the requirements in order to be admitted. The Stamford American International School also helps expat children help settle in after their relocation. “At Stamford, we run a Buddy Program that matches up new and existing families by area and children’s grade level. We also have a Peer Support Network and a Parent to Parent Program to help welcome new families to the wider school community,” says Director of Admissions and Marketing, Eve Rogove. Also, the school’s Admissions office, Welcome Committee and PTA are support groups to help incoming families tackle challenges associated with relocation, she adds. In addition, the school collaborates with international associations and relocation companies to put the word out about it. “Stamford collaborates with several of the international associations to support community events and is happy to share information about Stamford with members. We also work closely with relocation companies and encourage them to bring clients to visit us and tour our campus during their “look-see” visits or orientation programs,” concludes Rogove.

+ Relocating is no simple business and HR should keep in mind a few pointers to find a relocation company that will help with their needs. + The relocation company should provide before and after relocation services + A global company would be more effective as they would have a wider reach + The company should have the technology to keep clients informed of the whereabouts of their belongings at all times throughout the process + The relocation company should have a proven track record

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Santa Fe

Makes It Easy A

t Santa Fe, we are devoted to making every customer experience exceptional for every service we offer. It’s how we have developed a world-renowned reputation for unsurpassed customer service and quality. Our focus is on truly listening to our customers and shaping our services to exactly meet their unique needs. Mission, Vision and Values are all driven by what our customers have to say. Over 30 years, Santa Fe has grown from a single office into an industry leader, now present in 50 countries with 120 offices worldwide covering, Asia, Australia, Europe and the Middle East. Service quality is at the heart of everything we do and we set the standards for our industry with internationally accredited qualifications including ISO 9001 (quality), ISO 14001 (environment), ISO 27001 (data protection and information security). A meticulous approach to everything we do means close control of each step of service delivery to assure exceptional quality for our customers throughout the relocation process. Aside from Relocation services, Santa Fe Singapore also offers Records Management and Fine Arts Services for individual and corporate clients. Find out how Santa Fe can “make it easy” for you.

Santa Fe Relocation Services + Tel: +65 6398 8588 + Fax: +65 6265 0245 + Email: sales@santafe.com.sg + Website: www.santaferelo.com

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www.parkavenueintl.com

PARK AVENUE CLEMENCEAU +65 6732 8200 • PARK AVENUE ROBERTSON +65 6732 1600 • PARK AVENUE ROCHESTER +65 6808 8600 • PARK AVENUE CHANGI +65 6732 8200

ome

njoy coming

Clemenceau | Robertson | Rochester | Changi

A Prestige residence to cAll home

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THE FOREST BY WANGZ

Find rest away from home T

+ THE FOREST BY WANGZ 145A Moulmein Road, Singapore 308108 + Tel: (65) 6500 3188 + Email: inquiry@forestbywangz.com + Web: www.forestbywangz.com

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HE FOREST BY WANGZ is an exclusive boutique serviced residences located in one of Singapore’s most vibrant residential neighbourhoods. Perfectly situated in Novena, this 38-apartment property is minutes away from the nearest MRT Station, financial districts and bustling Orchard Road. With a dedicated team of service professionals, residents at THE FOREST BY WANGZ are pampered by the familiarity of home enhanced with nuances of luxury experienced at upscale hotels. Architecturally stunning, the building’s external cladding is inspired by the sculptural forms of the lush tropical rainforest and its kaleidoscopic shadows. With floor-to-ceiling glass windows showcasing views of the city and lush greenery, each apartment offers a Sealy Posturepedic king-sized bed and a fully-equipped kitchenette. A relaxing rain shower with weekly replenishment of Molton Brown bath amenities, a SoundBar Home Theatre

System and complimentary internet access are ways to indulge residents. Every living space is unique with specially commissioned artworks and individually handpicked designer furnishings. Residents may unwind in the relaxing atmosphere of the Residents’ Lounge, take a dip in the infinity pool surrounded by lush landscaped gardens, or energise themselves with an invigorating workout in the fitness centre. The rooftop deck with panoramic views is the perfect spot to bask in pure serenity after a long day’s work.

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Crown Relocation Singapore

Crown Relocation Singapore Supports CSR C

orporate Social Responsibility (CSR) has always been Crown Singapore’s top priority; the management believes in helping out those in need and offering them support. In order to make a greater impact, Crown Singapore has partnered with many organisations as well as our corporate clients. Taking part in the American Chambers of Commerce’s Corporate Community Day 2011, Crown sent out a team of 40 volunteers from various departments led by Crown’s Managing Director, Paul Sullivan. They went to Sunbeam Place, which is gazetted as a place of safety for abused and neglected children in need of protection or whose parents are unable to provide proper care. It provides a caring and loving environment for children aged between two to 18 years old and offers enrichment classes, character building education and counselling.

Crown’s volunteers were tasked to maintain the general cleanliness of the dormitory as well as the washing of the toilets, play/study area and windows. As the cleaning team embarked on the quest, another group designed games and kept the children entertained. The young ones beamed with joy as they played the games and won prizes. This was one of the highlights for all volunteers during the four-hour activity. Crown ended the session by having lunch with the children, who feasted on McDonald kids’ meals and played with the little toy that came with it. Crown would like to thank all participants and looks forward to volunteering for more activities like this in 2012.

+ Andrew Soon Regional Director, Corporate Services, South East Asia & India + Tel: 68616818 + Fax: 68622840 + Email: singapore@crownrelo.com

The most important thing to me? Is to have a mobility management partner with flexible and customizable solutions “Crown offers a variety of services that can be customized to our needs. We enjoy their flexibility and their eagerness to provide great solutions. We love working with Crown and our account manager is the best.” ~HR Executive, Consumer Products industry

Crown service offerings include: • International & Domestic Shipment • Immigration & Legalization • Home Search • Global Career Partner Career Support • Global Passport Intercultural Training • Policy Consulting

Tel: (65) 6861 6818 singapore@crownrelo.com crownrelo.com

Well Connected. Worldwide.TM

CR_Ad_119.5x186mm_HRM magazine.indd 1

13-Feb-12 3:32:01 PM

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The Club at Capella Singapore

Luxurious resort living

ith its beautifully landscaped surroundings and inspired architecture and interior design, life at The Club at Capella Singapore presents a perfect union of the luxury of nature and lifestyle. Designed as part of ultra-luxury resort, Capella Singapore, by award-winning architect Sir Norman Foster, The Club is a perfect retreat for busy executives looking for true resort living. Nestled on 30 acres of lush green landscape, Capella Singapore offers an inspiring natural setting, just moments from the hustle and bustle of Singapore’s financial and shopping districts. The Club is also just a stone’s throw away from award-winning marinas such as Marina at Keppel Bay and One Degree ONE°15 Marina Club. Universal Studios Singapore, Sentosa Golf Club, Sentosa’s beaches as well as a plethora of activities and attractions are also in the neighbourhood. Through a filigree of 20 metre-tall trees, guests can enjoy panoramic views of the South China Sea or lush tropical greenery from The

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Club’s 72 exquisitely designed suites and penthouses (up to 3,186 sq ft). Guests can also choose to set up a lavish sanctuary in one of nine stand-alone manors with private pools. These offer Singapore’s largest long-stay unit accommodation of up to 5,640 sq ft. As part of Capella Singapore, guests enjoy the convenience of the hotel’s 24-hour in-room dining service to satisfy late night hunger pangs, professional housekeeping and most importantly, security. Guests can also enjoy glorious sunny afternoons cooling off in the hotel’s famed cascading infinity pools, or even a weekend of tennis, without the hassle of leaving the dreamscape. The Club’s younger, but no less discerning guests, can enjoy hours in the sun with The Club’s exclusive and private playground, designed for maximum fun and exercise. A hallmark of The Club experience is the luxury of preferential service provided by Club Executives available round-the-clock, seven days a week. From last minute midnight requests to planning of private parties, nothing is impossible with our Club Executives. Regular barbeques, events and parties organised exclusively for Club guests create and foster life in The Club community. Guests can also choose to delight their epicurean senses at Capella’s three dining choices, namely, Cassia, a fine-dining Chinese restaurant, The Knolls, an all-day Mediterranean restaurant as well as Bob’s Bar where guests can unwind after a long day and enjoy Singapore’s breathtaking sunset. Capella Singapore is also home to the award-winning Auriga Spa, a cocoon for guests to rest, rejuvenate and tap into celestial rhythms.

+ Tel: +65 6591 5015 + Email: theclub.singapore@capellahotels.com + Website: www.capellahotels.com

Leasing

profile Daimler Fleet Management Singapore

the smarter way D

aimler Fleet Management is a leading player in the automotive leasing and fleet management industry not only abroad but also here in Singapore. We provide solutions for private individuals, expatriates, small to medium enterprises as well as larger multinational corporations. At Daimler Fleet Management we endeavour to understand you and your needs. Our dedicated team will design personalised mobility solutions that not only meet your demands and requirements but most importantly, allow you to be mobile. We take care of your car so that you can take care of family and business.

various industries, we can certainly handle your industry-specific requirements. Endorsement of their confidence in us is clearly evident through their lease renewals and fleet expansions over the years. Our dedicated fleet management team will help you to identify the most efficient options for your fleet or corporate car. Apart from fleet management we also offer full service leasing, short term rental and chauffeur services. Get in touch with us today and find out how Daimler Fleet Management Singapore can assist you, your company and employees, in managing vehicle requirements.

Corporate customers

Daimler Fleet Management understands the difficulties of car ownership in Singapore. Our products and services are specifically designed to suit your lifestyle ensuring that you can drive the car of your choice with peace of mind. We will relieve you of the administrative tasks and financial risks of owning a car. Most importantly, you do not have to worry about selling the car when you leave. We also provide the following benefits as part of our leasing packages: » Comprehensive insurance » Road tax and radio license fees » Full maintenance service » 24 hour customer care centre and roadside assistance service for Singapore » Tyres and battery replacement for fair wear and tear » Replacement vehicle provided during scheduled maintenance service and repair » On location vehicle pick-up and exchange service applicable for all servicing, repair needs and in the event of an accident » Liability reduction cover (loss/damage cover) » Malaysia usage » Unlimited mileage » Personal accident insurance (PAI) cover We understand your desire to remain flexible. Our products and services ensure that you do.

Whether you have a clear view of precisely what you need, or would welcome an in-depth review of your needs we will work closely with you to develop a cost-efficient solution. Our solutions remove the risks from depreciation, non-revenue generating assets and negative Daimler Fleet Management Singapore Pte Ltd equity liability, instead enabling 3 Temasek Avenue #29-06, Centennial Tower, you to plan and budget fixed costs. Singapore 039190 Having been active locally for + Tel: +65 6849 8118 more than a decade we understand + Fax: +65 6849 8715 the intricacies of the Singaporean + Email: dfm.sg@daimler.com environment. With an established + Web: www.daimler-fleetmanagement.com.sg corporate customer base in

Private customers and expatriates

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Nexus International School Singapore

Embracing diversity Challenging minds N

exus International School, Singapore (NISS) is an EduTrust-certified school. This dynamic and innovative school aims to create globally adept world citizens and leaders for the future. The school offers Junior School to Grade 12 education for expatriates. NISS currently meets the educational needs of about 350 students from over 50 different countries. The 470,000 sq ft campus at 201 Ulu Pandan Road has facilities to support all academic and co-curricular programmes for up to 1,200 students. These include a swimming pool, sports halls, sports fields, as well as Science, Computer

and Multimedia laboratories to support our Centres of Excellence - Sciences, Arts and Sports. NISS has a team of highly qualified international educators delivering a well-balanced curricula based on the best standards and practices used around the world. NISS is an authorised International Baccalaureate (IB) World School for Primary Years Programme (PYP) and Diploma Programme (DP). It is a member of the Council of International Schools (CIS), and an approved Cambridge International Examinations (CIE) Centre. NISS is currently a candidate school for the CIS/WASC accreditation. NISS is a member of Taylor’s Education Group and the second Nexus International School (NIS) campus in the region.

Co-curricular Activities

Open Morning

Meet the Academic Staff Session (Sat 10 Mar 2012, 9am to 12.30pm) Meet some of Nexus’ academic staff informally over tea/coffee at the OPEN MORNING EVENT (Sat 10 March 2012, 9am to 12.30pm) and get details on the school’s education system. The Admissions team will be glad to provide you with a copy of NISS’ prospectus, take you on a tour of the campus, as well as answer your questions with regard to enrolling your child at Nexus. You will be able to find out: » How Nexus’ students are connected to the world » More about Nexus’ differentiated learning pathways » How ICT is integrated into classrooms » How independent and enquiry-based learning will benefit your child » More about Nexus’ curriculum and highly qualified teachers + RSVP by 9 Mar 2012. Please call +65 6536 6566. Send emails to: admissions@nexus.edu.sg

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NISS is committed to ensure that all our students have opportunities to develop both academically and through co-curricular programmes. Activities at all levels (Junior, Middle and High School) capitalise on teacher / sponsor interests and skills in sports, the arts (music, drama, visual art), technology, and more! Many activities encourage the appreciation, development and understanding of local, regional and international cultures and traditions. Others provide opportunities for students to develop a healthy, active lifestyle and strong leadership skills. As partners, parents are encouraged to get involved in the co-curricular programme at NISS.

CMY