HRM 13.12 Supplement by Key Media

Free with HRM Issue 13.12

HR Guide of the Year

2014 Featuring:

Recruitment and salary trends Health and wellness Training and development HR technology Serviced Apartments MICE

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HRM 13.12 ANNUAL GUIDE

Contents FEATURES 4 | HR in 2014

The year ahead is expected to be an interesting one for business in Asia. Hiring are continuing to increase while companies are also having to adhere to new visa restrictions, and strike a balance between local and foreign employees.

12 | Train up your workforce

Employees want to see a long term future with their organisations. This is where training and education can be a critical differentiator. So what popular training courses are employees now undertaking? How can you tap on government subsidies? And what are the hottest trends in executive education? HRM investigates

20 | At your service

Global companies expect international assignments to increase in the coming year, driving demand for quality serviced apartments. HRM looks at how accommodation providers are upping the ante to differentiate themselves from the competition.

30 | Boosting workforce intelligence

Whether you use résumé-screening software in recruiting, or an automated system to process payroll, technology often makes it easier and less time-consuming to perform common HR duties. HRM looks at the latest HR technology trends that you’ll need to know in the New Year

36 | Creating healthier workplaces

What is the current range of healthcare coverage? How will it help to enhance overall business productivity? What are the current trends and challenges in doing so? HRM finds out what it takes to start and sustain workplace health programmes

44 | Singapore: A growing hub for MICE

A strong infrastructure, lively entertainment and recreation options as well as an English-speaking workforce make Singapore an ideal destination for MICE events. HRM looks at how the sector is ramping up its efforts to welcome even more visitors in the New Year

Published by Key Media Pte Ltd 121 Telok Ayer Street #02-01 Singapore 068590 Tel: +65 6423 4631 Fax: +65 6423 4632 Email: info@keymedia.com.sg

MICA (P) 137/07/2012 ISSN 0219-6883

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PROFILE INTERNATIONAL HR

Resorts World™ Sentosa

Singapore’s urbane experience With its unique event venues, abundant entertainment and leisure options, Resorts World Sentosa, Singapore is turning meetings into experiences Set on the idyllic island of Sentosa, Resorts World Sentosa’s location is the perfect urban retreat in the heart of Singapore. For business travellers, the resort is a unique proposition. Flanked by an abundance of lush greenery and bordered by the deep blue sea, it’s easy to forget that Singapore’s bustling centre is just moments away. With unprecedented standard of facilities, service and comfort, the resort has already been the recipient of a string of accolades. Stand out awards include winning the ‘Best Integrated Resort Award’ for 3 consecutive years from TTG Travel Award for 2011 to 2013, ‘Best Unique Venues for Event 2011’ at the China Travel & Meetings Industry Awards (MICE) and emerging first at the Food & Hotel Asia 2012 Awards. For more information, Tel: +65 6577 9977, Email: mice@rwsentosa.com Web: www.rwsentosa.com

Convention facilities Set to be the first of its kind in the local MICE scene, Resorts World Sentosa’s guests can enjoy the full gamut of attractions offered by this premier Asian destination.

The resort has the perfect ‘twin’ formula. One-stop MICE destination packages combine first class meeting facilities of a business hotel with the comfort and luxury of an upscale property. The location features 14,000 sqm of meeting space, spread across 37 dedicated rooms. At 6,000 sqm, Resorts World Sentosa’s ballroom is one of the largest in the region and is capable of hosting over 6,500 delegates at any one time. With expert advice from a team of event service professionals, Resorts World Sentosa promises a stress-free planning and hosting process. Similarly, after a long day of back-toback meetings, guests can retreat to the comforts of over 1,500 guests rooms across six hotels within the integrated resort. Latest addition to the resort’s inventory is luxurious Equarius Hotel™. This stylish retreat features 172 guestrooms, meticulously outfitted with lush furnishings, top-of-theline in-room entertainment systems and many more.

Unique event venues

Asia’s Next Top Model

The resort recognises the need to cater to business travellers who work and play to a different beat. Both guests and event planners are encouraged to customise any event with the amazing array of rides, shows, movie sets, and attractions found at Universal Studios Singapore™. Each event can be tailored to meet your individual needs. From unique menus to live entertainment and all-night excitement, the team at Resorts World Sentosa have it covered.

The Big Break

Options include staging events and meetings at S.E.A. Aquarium – the world’s largest aquarium. This unique space, with the Ocean Gallery, provides an overflowing panorama of marine life, guaranteed to awe attending delegates. Since its launch, Ocean Gallery has successfully hosted spectacular events such as Asia’s Next Top Model & The Big Break. Other unique venues within the resort include the Waterfront Promenade at The Maritime Experiential Museum™, which offers the perfect space for mid- to largesized functions at the waterfront viewing deck, surrounded by sweeping views of the sea. Guests can also explore and discover previous maritime artifacts and experience a shipwreck in the world’s first multi-sensory Typhoon Theatre. These and many more unique venues can be customised for your next event. For larger parties, why not buy out a themed restaurant, zone, or even the entire park. It’s the perfect opportunity to host one massive incentive experience that no one will ever forget. Special dinner and dance packages start from S$850++ per table.

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CAN’T WAIT

TO IGNITE THE NIGHT

Ocean Gallery, S.E.A. Aquarium™

AND TRANSFORM MEETINGS INTO EXPERIENCES

Compass Ballroom, Resorts World Convention Centre™

New York Street, Universal Studios Singapore®

Resorts World™ Sentosa Singapore is Asia’s ultimate leisure and M.I.C.E. destination. Here, guests can meet, dine and unwind in unique venues such as the Compass Ballroom™ (Asia’s largest column-less ballroom), S.E.A Aquarium™ (the world’s largest aquarium accredited by GUINNESS WORLD RECORDS™), the Maritime Experiential Museum™ (Singapore’s only maritime heritage museum), and Universal Studios Singapore™ (Southeast Asia’s only Universal Studios™ theme park). For venues that both excite and inspire, make Resorts World Sentosa Singapore your premier M.I.C.E. destination of choice.

CONTACT OUR MICE SPECIALISTS NOW

UNIVERSAL STUDIOS, UNIVERSAL STUDIOS SINGAPORE, Universal Globe logo, and all Universal elements and related indicia™ & © Universal Studios. All Rights Reserved. S.E.A. Aquarium™, Adventure Cove Waterpark™ and Marine Life Park™ & ©, Resorts World, the Resorts World logo and all Resorts World elements and related indicia™ & © Genting International Management Limited. All Rights Reserved.

FEATURE

HR Outlook

HR IN

2014

The year ahead is expected to be an interesting one for business in Asia. Hiring activities are continuing to increase while companies are also having to adhere to new visa restrictions, and strike a new balance between local and foreign employees By Sumathi V Selvaretnam While overall hiring activity is expected to increase in 2014, employers in Singapore will face significant HR challenges as the government tightens visa regulations for foreign workers. Singapore’s growing presence as a regional tourist hub will see more restaurants and entertainment outlets opening in 2014, says Femke Hellemons, Country Manager, Adecco. “As such, there will be a demand for service staff, as well as openings for customer service and retail positions.” The manufacturing sector will also see hiring increases for roles such as operators and technicians, says Josh Goh, Assistant Director, Corporate Services, The GMP Group. “Chemical, oil and gas, and pharmaceutical companies are also hiring for technicians.” Increased hiring activity is also expected in the areas of information technology (especially in cloud computing), pharmaceuticals and services. Lastly, there will be continued demand for dynamic customer-facing roles such as sales managers, account managers, as well as

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client relationship managers and administrators, adds Hellemons. Companies are on the lookout for young talent to take under their wings. DBS Bank for example, is hoping to expand its banking talent pool by hiring 200 new graduates for four newly launched talent development programmes. Aimed at diploma and degree holders who have graduated recently, the programmes will groom talent aspiring to build careers in retail banking, Small and medium sized enterprise (SME) banking, and customer service. While the business recovery remains shaky, pay rises in the region are expected to be steady. The tightening of the labour market in 2014 is expected to push local salaries up, says Goh. “With the new Fair Consideration Framework employment guidelines, the focus will be very much on local hires.” Candidates’ expectations have also gone up. Quite a number of candidates, from fresh graduates to experienced hires, are looking for higher salaries, says

FEATURE

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FEATURE

HR Outlook HR WISHLIST FOR 2014 • Manage and reduce staff turnover through effective retention strategies • Strike a balance between local and foreign employees • Find new and innovative ways to attract young talent

Employees in Singapore can expect an average of a

4.5%

salary increase in 2014

Goh. “Besides the tightening labour situation, wages will also be affected by the economic slowdown, inflation, and company performance.” Hellemons from Adecco concurs. “Salaries are expected to increase. As in 2013, we are seeing organisations compete to attract and retain the very best talent. HR professionals within companies will be looking into competitive compensation packages,” she says. Employees in Singapore can expect an average of a 4.5% salary increase in 2014, which is a positive development after taking into account expected inflation of 2.9% versus 4.6% in 2012, says Sean Paul Darilay, Global Data Services Leader-Southeast Asia, Towers Watson. “This is a welcome development as employees have been feeling significant cost-of-living pressures in the last few years.” Bonuses will still be good for companies that are doing well, but most SMEs and multinationals tend to be more conservative on this payout, especially those international organisations affected by the sluggish US and European economies, says Goh. “Generally, the commercial sector will adopt a wait-and-see approach. Bonuses will be subject to industry productivity and profitability. Most companies will follow the government-recommended guidelines and inflation rate in Singapore.” Provision of health-care benefits remains important, with most companies providing clinical and outpatient cover, as well as hospitalisation benefits, says Darilay. “Consistent with the recent trend towards workforce well-being, we observe a notable increase in the provision of wellness and healthcare programmes. Overall, benefits programmes remain an integral part of a company’s attraction and retention strategy.”

Tackling the challenges ahead Apart from tightened quotas on foreign talent, 2014 will also see the introduction of a National Jobs Bank, where companies are compelled to advertise job openings for two weeks before extending positions to foreign talent. The impact of the new legislation will definitely be detrimental to companies currently hiring a high percentage of expatriates and foreigners, says Goh. This is 6

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especially true for the food and beverage, and hotel industry; it will be even tougher to hire locals when the bulk of staff are foreign workers. “This will translate to longer hiring cycles and perhaps even job re-evaluation or re-design to suit more local hiring,” he says. Anticipating these challenges, the Ramada and Days Hotels Singapore at Zhongshan Park, two brands under the Wyndham Hotel Group, are looking at ways to build more sustainable manpower pipelines. Both hotels plans to utilies part-timers and casual workers, including local housewives and retirees, to augment the workforce, says Josephine Chua, director of HR for the group. The hotels are also cross-deploying employees between departments to raise efficiency and productivity. “We are also staying abreast of the market situation, as well as benchmarking and reviewing our compensation and benefits package to stay competitive,” says Chua. The entrance of the “New Millenials” into workforce is another upcoming challenge for HR, says Theresa Phua, Management Director, Human Resources, DBS Bank. “Armed with different aspirations and new styles of working, many of them want to join firms that continuously engage them through communications, especially social media,” she says. “DBS anticipates that the challenges posed by an evolving workforce will revolve around effectively attracting and development of talent.” To ensure that it reaches out to this future talent pool, DBS is tapping on more online recruitment channels such as LinkedIn and Facebook. “Besides aptitude tests and an assessment centre, we are also exploring new ways of selecting candidates to hire the right people with the right skills. Employee referrals play a key role in our recruitment strategy,” shares Phua. HR also needs to strategise on how to improve retention strategies within the organisation, as many people are choosing employers who can provide the career growth and development, empowerment and stability that they expect, says Goh. Training and development opportunities are one way to help talent forge a future with the organisation. The DBS Academy for example, offers both classroom and online learning programmes which support employees’ career progression. “In addition, employees can also enrich their work experience by participating in the bank’s internal mobility programmes to move across the bank’s businesses and geographies,” says Phua. Flexibility at work is another factor that makes a great workplace, and increases efficiency and productivity, say Phua. “Employees may have different needs, depending on the stage of life they are at. For example, flexible work arrangements, such as flexible working hours, part-time work, working from home and unpaid leave are accessible to DBS employees to help them achieve work life balance.”

PROFILE

The GMP Group

Your one-stop solution Founded in 1991, The GMP Group is one of the largest staffing and human resource consultancies in Singapore. GMP’s service is all-encompassing, with our specialised business units offering their own distinct services to cater to each client’s niche. The six specialist divisions are:

• Retail and Food & Beverage • Finance • Industrial Services

GMP Recruitment

GMP Technologies

GMP Recruitment specialises in staffing services for junior to mid-management positions in all industry sectors including: • HR & Administration • Sales & Supply Chain • Customer Service and Marketing Communications

GMP Technologies focuses on Information Technology, Engineering, Healthcare and Life Sciences positions.

GMP Banking GMP Banking is dedicated to recruitment for banks, stock-broking firms, insurance and fund management companies.

GMP International GMP International is a premier recruiter for foreign workers worldwide.

GMPRS1045 GMP HR Magazine 186x119.5mm pa.pdf

14/1/13

GMP Consultancy GMP Consultancy offers outsourcing services and HR consultancy to employers on organisational development issues. It is also a career management centre for working adults and students.

GSI Executive Search GSI Executive Search, the headhunting arm of The GMP Group, focuses on international search for senior management positions. Today, GMP is headquartered in Singapore with offices in China, Hong Kong, Malaysia and Thailand.

The GMP Group 1 Raffles Place #13-01 One Raffles Place Tower 1 Singapore 048616 Tel: (65) 6736 2022 Fax: (65) 6736 2155 Email: info@gmprecruit.com Web: www.gmprecruit.com

11:13 AM

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PROFILE INTERNATIONAL HR

Adecco

HR & Staffing Solutions Expertise in 2014 The world of work is everchanging, dynamic and increasingly demanding. 2014 will present both opportunities and challenges for HR professionals in Singapore and it’s clear that the environment will continue to change at a rapid pace. That’s where Adecco comes in. For over 28 years, Adecco Singapore has been supporting international and local organisations to find the right talent at the right time. Adecco consults with its clients to identify the best and most appropriate staffing solutions to meets their specific needs. It’s this comprehensive understanding of strategic ways of working that has supported the company on its journey to becoming Singapore’s leading provider of talent. Adecco Singapore is part of the Adecco Group, a Swiss-based Fortune Global 500 company with over 33,000 employees and more than 5,500 offices in over 60 countries and territories around the world. Globally, the group connects more than 750,000 colleagues with over 100,000 clients every day. Throughout Asia Pacific, Adecco puts people to work every day in Australia, China, Hong Kong, India, Japan, Malaysia, New Caledonia, New Zealand, Singapore, South Korea, Taiwan, Thailand and Vietnam. 8

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The Adecco Group in Singapore includes Adecco, LHH, Spring Professional, Pontoon and Judd Farris – with each business complementing the others and allowing the group to offer comprehensive HR and staffing solutions to its extensive client base. Adecco Singapore’s General Staffing offices are conveniently located in Tampines, Jurong and in the city on Scotts Road. Adecco Specialty Staffing offices offer positions in Banking, Engineering, Events & Exhibitions, Hospitality & Retail, Information Technology, Medical & Science and Technical as well as roles for Japanese speaking candidates.

For further information, please reference www.adecco.com.sg, www.thesingaporejobblog.com or find Adecco on Facebook at www.facebook.com/AdeccoSingapore EA licence Number: 91C2918

PROFILE INTERNATIONAL HR

Box Hill Institute Singapore

Train your employees and boost retention The travel and hospitality industry is well-known for its high level of employee churn. In such a competitive talent landscape, training and development programmes are an effective way to keep employees engaged and boost retention. Tim Symons of Box Hill Institute Singapore speaks to Corrine Ong, Training Manager of Carlton Hotel Singapore, on how Workforce Skills Qualifications (WSQ) training can benefit employers in the industry TIM: Thank you for taking time out to be interviewed by Box Hill Institute Singapore for this article. Please tell us more about Carlton Hotel Singapore and your role there. CORRINE: Carlton Hotel Singapore is an international business hotel offering the best of Singapore to our guests. As the largest independent hotel in the country, combining international standards with exceptional service and local charm, Carlton Hotel offers 915 elegantly designed spacious rooms and is strategically located in the heart of Singapore’s business district. My role as a training manager includes planning and leading the training activities in the organisation to develop employees’ interpersonal and task-oriented skills, as well as improving the productivity and quality of their work. TIM: What are some of the key HR and Training & Development (T&D) issues facing Carlton Hotel Singapore? CORRINE: Some of the common issues such as high staff turnover and labour shortage still pose challenges when it comes to staff hiring and retention. As such, training within the organisation will have to be strategically planned to cater to operational needs.

Box Hill Institute Singapore Tel: 6227 7606 Email: info.bhis@boxhill.edu.au Web: www.boxhill.sg

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TIM: Could you share with us what you know about the WSQ scheme and its benefits for employers? CORRINE: There are various WSQ schemes available for us to tap on, such as the START programme which encourages new entrants to the industry with training support to groom and re-train them. WORKPRO also creates an age-friendly workplace for the hiring and retention of mature workers.

SUPPLEMENT

Tim Symons Director, BHIS Campus

Corrine Ong Training Manager, Carlton Hotel Singapore

TIM: How does WSQ training fit into the T&D plans of your organisation? CORRINE: WSQ training provides skills sets that are transferable to the workplace. As WSQ training can be contextualised to the working environment, it makes the training more relevant to the employee’s job scope. At Carlton, we aim to groom our employees through WSQ Training as it provides them with a progressive career path. TIM: What are some of the trends or developments in T&D that you see emerging in the tourism industry? CORRINE: Due to the fast-moving changes in hospitality requirements, as well as the emergence of new technology, some of the trends in T&D that I see emerging in the tourism industry are the need to provide cost-effective and impactful practical courses. This could include e-learning coupled with traditional facilitated training, as well as improved operational technology to increase workplace productivity. TIM: Thank you for sharing your insights with us Corrine.

Singapore

Unleash Your Organisation’s Potential with a WSQ Certificate or Diploma in: Tourism / Food & Beverage

Social Services / Student Care

• • • • •

Beverage Food & Beverage MICE & Events Hotel & Accommodation Services Tourism / Attractions

Student Care Youth Care & Outreach Disability Services Senior Services Protection & Rehabilitation

Contact Details 108 Robinson Road, #10-00 Finexis Building, Singapore 068900 Tel: 6227 7606 Fax: 6227 6870 Email: info.bhis@boxhill.edu.au CPE/UEN Registration No: 201114176Z Period of CPE Registration: 21 June 2013 to 20 June 2017

facebook.com/bhisg

www.boxhill.sg

FEATURE

Training and Development

TRAIN UP your workforce Employees want to see a long term future with their organisations. This is where training and education can be a critical differentiator. So what popular training courses are employees now undertaking? How can you tap on government subsidies? And what are the hottest trends in executive education? HRM investigates By Sumathi V Selvaretnam

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Foreign labour restrictions and a tight labour market are seeing companies trying their best to do more with less. Training and development are becoming increasingly important, as managers seek to upskill their employees, improve their work processes, and raise efficiencies. Training and development is an effective strategy to enhance the skills and competency of staff so that they can perform better in their area of function, says Rexanna Kok, vice president of Kaplan Professional. “It bridges the competency gaps and with improved work performance; it also enhances staff morale, thereby boosting retention and productivity.” As companies vie for top talent, training and development is also another way to engage employees and show them that they have a future with the organisation. Retention is achieved in two ways, says Tim Symons, campus director of the Boxhill Institute. “The first is the more ‘oldfashioned’ way of bonding employees to the employer for a specified period in some way to achieve benefit realisation. This is still a fairly common occurrence.” The second, and potentially more productive way of realising the benefit of training and then retaining employees is to explicitly integrate the new learned skills into the employee’s role, and integrate the new skills into the regular performance review and feedback, says Symons. “This results in both individual and organisational engagement with the training and development.” While rewards and recognition are extremely important for retention of talented employees, development in any

“Training and development bridges the competency gaps and with improved work performance; it also enhances staff morale, thereby boosting retention and productivity” – REXANNA KOK, VICE PRESIDENT OF KAPLAN PROFESSIONAL form has also proven to be effective, says Joyce Yap, regional head of HR, Asia Pacific at French bank Societe Generale. It could be training programmes to increase their product or business knowledge, job rotation, cross-business projects, attendance at industry seminars and conferences, mobility options, or even by being given the opportunities to interact closely with senior management and learn the competencies and leadership skills from these executives.

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Training and Development At Societe Generale in Asia, training and development is effective as a retention tool in at least 70% of the cases, says Yap. The key is to understand the motivation and aspiration of the employees, then providing the right development opportunities to support them so as to keep them motivated and engaged. “We have also observed that, for a number of high-performance employees, introducing the concept of “employability” is also an effective retention strategy, as it increases their “value” and “marketability” and allows them to take on different challenges within the organisation when the opportunity arises,” she says.

Skills in demand

Demand for executive education programmes will likely increase

in 2014

Soft skills, such as customer service skills and business acumen skills will be in demand in the new year, says Symons. “Examples of this include the ability to problemsolve, individual initiative and decision-making, and the ability to ‘manage up’. This seems to be standard across all sectors at this time.” Other soft skills that companies are looking at include communication and problem solving skills, says Kok. “We are also seeing an increase of interest in areas such as finance, leadership, and productivity competencies.” Productivity is the mainstay in traditional business, but in recent times innovation and strategic thinking have been gaining greater share of the spotlight, says Natalie Ang, associate director of executive education, ESSEC Asia-Pacific.

Executive education trends Executive education is another way for high level and high potential employees to boost their skills and expertise. “It empowers managers with the confidence and right knowledge to make decisions and put them into action,” says Ang. ESSEC saw a healthy demand for executive education programmes in 2013. “This demand is likely to increase in the coming years as business organisations and individuals look ahead to growth and expansion in different areas of their business operations,” says Ang. The demand for 2014 will likely increase as Asia strengthens its position as an economic powerhouse and multinationals from across the globe continue to enter the region, says Ang. “Companies and organisations will need to equip their employees with strategic insights and skill sets that will benefit both individuals and organisations to grow and develop.”

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Tapping on subsidies A host of government subsidies are available to help companies ease the burden of training costs. Singaporeans and Permanent Residents are in an excellent position at this point in time, with very strong government commitments to funding learning on both organisational and individual levels, says Tim Symons, campus director of the Boxhill Institute. “An example of these are Workforce Development Agency subsidies for WSQ training programmes, WTS top-up funding for eligible learners, absentee payroll funding to defray organisational costs, and individual awards for completion of training where eligible.” The Productivity and Innovation Credit Bonus is another scheme that enables companies to gain tax credits for training staff. Businesses that invest a minimum of S$5,000 per year of assessment will receive a dollar-for-dollar matching cash bonus, of up to S$15,000 over the three years of assessment. Companies who wish to develop their HR training capability can also tap on the Enterprise Training Scheme to build training and leaning infrastructure, says Rexanna Kok, vice president of Kaplan Professional. “There are also many SME clinics around the island where SMEs can seek funding support and assistance,” she adds.

Programmes that are in demand and on the upward trend include luxury brand management courses, digital marketing, business model innovation, global supply chain management, and real estate finance. According to Ang, executive MBAs that are developed and conducted in Asia will be the key focus in executive education going forward. “ESSEC Asia-Pacific has just announced the launch of a new executive MBA for the 2014 intake, that has a uniquely structured pan-Asian curriculum with global residencies,” she says.

Favoured modes of learning While the use of e-learning and mobile learning is gaining traction, classroom training is still preferred by most professionals, managers, and executives, even despite their busy work commitments. “This is because knowledge and skills are better imparted with vivid interaction and coaching to build a connection between trainer and trainees,” says Kok. However, Kaplan Professional is also foreseeing a growing trend towards blended learning, with a combination of online, mobile and classroom learning, she adds. Symons says management staff prefer self-driven learning, wherever possible. “Similarly, self-driven internet research is popular. This means that designers of e-learning (programmes) still face large hurdles in making a product that is desired by learners.”

PROFILE

SNEF

Get started and

be rewarded! The Singapore National Employers Federation (SNEF) was established in 1980. As a trade union of employers, SNEF is dedicated to preserving industrial harmony and helping employers achieve excellence in employment practices, thereby enhancing productivity, competitiveness as well as the quality of their employees’ work life. With the support of over 2,860 corporate members, SNEF is an active player in facilitating the tripartite partnership among the Government, employers and unions. To achieve our mission, SNEF has various teams that promote different initiatives, such as the Workplace Health Promotion (WHP) Grants, Workpro, Workplace Integration Programme (WIN), Enterprise Training Support (ETS), etc. Formed in 2009, the Workplace Health and Safety (WHS) team in partnership with Health Promotion Board (HPB), aims to enhance workplace health by offering advice, resources and information services to companies and assist them in implementing a sustainable Workplace Health Promotion (WHP) programme. To raise awareness and benefits of WHP, WHS team offers companies various outreach and engagement platforms where they are kept abreast of latest developments in WHP and at the same time build strong collaborations with government agencies, trade unions and associations. Through our regular capacity building workshops and events, companies are also updated on the latest workplace health trends, guidelines and incentive schemes. To understand the health needs and employees’ profiles of different companies, WHS team offers free individual

consultations to companies at their workplaces to assist them to achieve a healthier workforce. In addition, the team also provides expertise about the WHP grant, which provides individual company funding of up to S$20,000 to implement a WHP programme. Other than advising on WHP programme, the WHS team supports companies in the interpretation and application of the Workplace Safety and Health (WSH) laws to their organisations. They can also obtain advice on the management of safety and health issues as well. Healthy employees are an organisation’s greatest asset and the team believes that a healthy workforce will bring about increased productivity. As prevention is better than cure, employers can also raise awareness among their staff on how to prevent infectious diseases through the Workplace Infectious Diseases Education (WIDE) programme. The WIDE programme focuses mainly on prevention of Influenza, Tuberculosis and HIV through exhibit panels, health talks and a Mobile Screening Van at minimum or no cost to companies. Besides the WIDE programme, WHS team also offers other toolkits such as the Flu Buster Kit, World AIDS Day kit, WIDE Orientation Kit, WIDE Folder and HIV awareness talks to empower employees to stay vigilant and informed against infectious diseases.

For further assistance, kindly contact us whp@snef.org.sg or 68276957

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PROFILE INTERNATIONAL HR

Kaplan Learning Institute

Take your learning and development to the next level The cycle of professional learning and development doesn’t stop – which is why Kaplan Professional doesn’t cease in our quest to cater to the business and developmental needs of our clients. Taking on a new dimension in professional learning and development, Kaplan Professional proudly emerges as a One-Stop Workforce Skills Qualifications (WSQ) Hub. Appointed as a Continuing Education & Training Centre (CETC) for the WSQ Employability Skills (ES) and Workplace Literacy and Numeracy (WPLN) Frameworks and as Programme Partners (PP) for the WSQ Business Management (BM), Leadership and People Management (LPM), and Service Excellence (SV) Frameworks, we are set to be the mover and shaker in the continuing education landscape. Our diverse learning solutions under the five WSQ Frameworks ensures all your business and learning needs are cared for. From strongly dedicated Business

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Development Managers, multi-experienced Learning & Design Specialists and Adult Educators, to highly responsive and supportive Programme Managers, we are poised to offer you a first class learning experience. No less. And to take your learning experience to a class above the rest, we are taking root in the CET West Campus, in addition to our presence in the CET East Campus. Our CET West Campus features seven avant-garde Learn Labs, designed and engineered completely with all your learning needs in mind. And we offer you access to high capacity symposium halls for mega learning and networking seminars. With plenty of space and cutting edge learning technologies in place, you can be assured of a learning journey that is more enriching and fulfilling. All these for you – because we care enough for your business and learning needs. Together, we celebrate the love of professional learning and development.

Speak to us today for more information about our training programmes. Tel: 6733 1877 Email: enquiry.sg@kaplan.com Web: www.kaplan.com.sg/ professional Facebook: facebook.com/ KaplanProfessionalSG

PROFILE

ESSEC Asia-Pacific

Equip your mind. Extend your vision. Embrace the future Since its founding in Paris in 1907, ESSEC Business School has been developing a unique learning model based upon its strong identity and core values: innovation, openness, responsibility and excellence. ESSEC offers a comprehensive range of programmes that focus on developing the creativity and multicultural mindset of each individual. ESSEC Asia-Pacific aims to mentor and groom a new generation of leaders and entrepreneurs as well as establish close ties with major regional corporate partners. With the expertise of a renowned faculty, the school delivers premier education and proposes high quality executive programmes designed to empower decision makers to meet the challenges of a fast-changing world. In partnership with leading organisations in Singapore, Hong Kong, Shanghai, Tokyo and other major cities in Asia, ESSEC Asia-Pacific has defined a new â&#x20AC;&#x153;Learning Partnership Modelâ&#x20AC;?

that addresses the specific needs of companies and executives. The school offers a series of open-enrolment Executive Workshops and customised programmes as well as professional forums covering a wide range of issues such as social media and digital marketing, negotiation, business model and service innovation, cross-cultural team leadership, global supply chain management, luxury brand management, halal business and health technology assessment among others. The portfolio of programmes has been designed to keep top executives, managers and government officers ahead of business trends, stimulate their creativity and enable them to meet their development objectives. Designed with the same founding principles and based on over 20 years of experience in handling Executive MBAs in Europe, ESSEC Business School will launch its brand new Executive MBA Asia-Pacific in 2014.

For more information, please contact: ESSEC Asia-Pacific Executive Education Tel: +65 6884 9780 Email: execedasia@essec.edu Web: www.essec.edu/asia

An innovative range of Executive Workshops offered at ESSEC Asia-Pacific Business Model & Service Innovation Global Supply Chain Management Health Technology Assessment Leadership and Motivation Management

Luxury Brand Management Negotiate Business Deals in Asia Real Estate Finance Social Media and Digital Marketing

Leading Teams Across Cultural Boundaries | 14-15 November 2013, 6-7 March 2014 Motivation and Leadership | 5-6 December 2013 Art of Creating and Launching Luxury Brands | 6-7 March 2014 in Beijing, China Innovation Learning Workshop | 12-13 March 2014 Halal Business | 20-21 March 2014

ESSEC Asia-Pacific

T: +65 6884 9780

execedasia@essec.edu

www.essec.edu/asia Scan this with your smartphone for more information.

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PROFILE INTERNATIONAL HR

Far East Hospitality

Feel at home with Far East Hospitality

Please call (+65) 6428 8600 or email reservations@ fareast.com.sg Web: www.StayFarEast.com

For travelers who appreciate the finer things in life, consider a stay with Far East Hospitality. With nine serviced residences in Singapore and Malaysia, it has a variety of accommodation options that will suit every taste. If luxury is what you desire, the Orchard Scotts Residences is a perfect option! Set in 2.5 hectares of beautifully-sculptured gardens with wide-open spaces, pavilions and pools, the residence is a sanctuary in itself. Conveniently located at the entrance of Singapore’s famous Orchard shopping district, Orchard Scotts Residences is steps away from the country’s best dining areas, mega malls and entertainment options. A five-minute walk to Newton MRT Station is all you need to connect you to the rest of the country. For guests here on business, the residence provides a free shuttle service to Orchard and Dhoby Ghaut MRT stations, Raffles Place, Suntec City and The Central every weekday morning. Easy transportation links is just one of the factors that make Orchard Scotts Residences so desirable. There are 207 lavishly-furnished apartments ranging from one-bedroom suites to the stunning 4,000 sq ft penthouses. All featuring breathtaking views of the Orchard Road skyline, the residences are just close enough to the action, but private enough to feel like a peaceful sanctuary within. The four-bedroom penthouse is the ultimate accommodation for families seeking to live the high life, with generous unit sizes

Orchard Scotts Residences 18

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ranging from 2,939- 3,218 sq ft. With its well-designed layout and amenities, the apartment can accommodate family and loved-ones, without compromising on personal space. They offer everything that is required for a comfortable stay, including unlimited wireless broadband internet access, cable TV channels, three LED TVs, individually controlled airconditioning and a fully-equipped kitchen. Orchard Scotts Residences has various top facilities in Singapore such as four swimming pools for residents to choose from and a gym with state-of-the-art equipment. There is even a wine cellar for residents to store their vintage collection. Just a short distance from Orchard Scotts Residences is another luxury serviced residence option by Far East Hospitality – Orchard Parksuites. This property is just a two-minute walk to Orchard MRT Station and shopping malls (Wisma Atria, ION Orchard, Ngee Ann City & Takashimaya) in Orchard Road. Pick from its exclusive collection of 225 apartments, ranging from contemporary one-bedroom lofts to its luxurious penthouses. To sweeten the deal, complimentary breakfast, daily housekeeping and a fully-equipped business centre are among the many guest services that are available to make residents’ stay more comfortable. For couples or solo travelers, the one-bedroom loft is an excellent choice as it provides the option of loft-living. With its high ceiling and bay windows, the apartment, with a unit size of 635-829 sq ft feels more spacious than it is. The lofts are well-equipped with thoughtful amenities such as cable TV and free Wi-Fi. Orchard Parksuites has plenty of amenities for residents to refresh and relax such as its swimming pools, luxurious Jacuzzi, as well as sauna and steam rooms. The tennis courts and gym are also decked with an extensive range of equipment and weights. While we have a broad range of facilities, we seek to create memorable experiences for our residents through personal touches. This includes in-house lifestyle programmes where our residents have the opportunity to interact with one another. One of the highlights we offer at Orchard Scotts Residences is manicure and pedicure parties for the ladies. This has proven to be popular because our residents get pampered at their doorstep. As a home-grown brand, Far East Hospitality infuses personal touches and provides local authentic experiences for residents to have a more fulfilling and memorable stay.

FEATURE

Serviced Apartments

AT YOUR

SERVICE Global companies expect international assignments to increase in the coming year, driving demand for quality serviced apartments. HRM looks at how accommodation providers are upping the ante to differentiate themselves from the competition By Aaron Tan 20

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FEATURE

The serviced apartment industry has been experiencing rising demand as global multinational corporations continue to relocate employees overseas to support their growth and expansion plans. More than half (54%) of multinationals headquartered in the U.S. — and 43% in Asia — expect the number of international assignments to rise in the coming year, says research by Towers Watson. According to statistics from Colliers International, Singapore has an estimated 36 serviced apartment developments supplying a total of 4,070 apartments units as of the end of August 2013. Adding to this statistic, The Straits Times recently reported that the demand for serviced apartments in the city centre over the first half of this year was strong, with an estimated average occupancy rate of 79%. It also mentioned that more serviced apartments had sprung up in the city fringes and suburbs, as the Government’s decentralisation plans have taken new business and commercial zones out of the city centre.

Apartments on-demand But expatriates do not just want any serviced apartments readily available; the survey results also show that cultural immersion is becoming an integral factor. “One of the key trends we’ve identified is the growing number of extended-stay travellers looking for quality accommodation near to heritage sites or cultural locations, as they seek not only high quality service and convenience but also authentic local cultural experiences,” Andrew Donadel, general manager of Pan Pacific Serviced Suites says. “The typical extended stay guest is one who is very well-travelled, and they are increasingly looking for local cultural immersion opportunities to enrich their stays.” Apart from serviced apartments being located near such cultural sites, Tonya Khong, general manager – Asia-Pacific, Frasers Hospitality, says social cohesion

Studio Premier Bedroom – Capri

One-Bed Suite Kitchen – Pan Pacific Serviced Suites

within the estate is also important. “Frasers is dedicated to housing: building a community that fosters cohesion. We come up with in-house events which allow residents to assimilate and mingle, both within and into society”

A plethora of choices Frasers Hospitality is just one of the many serviced apartment providers catering to the well-heeled expats of Asia. Another is Pan Pacific Serviced Suites, which has just opened a new property on Beach Road. It provides “a unique and customised service” to each of its guests. This includes access to a team of personal assistants – who can help with a variety of tasks at any time of day. Their services range from recommending restaurants and shops to baby-sitting and sourcing for business services. However, with the many new offerings leaving consumers spoilt for choice, it is no easy feat to find ways to differentiate the products and services presented. Apartment operators are therefore pulling out all the stops to offer something unique and new in 2014. ISSUE 13.12

In line with the strong demand for serviced apartments, car leasing has seen a

10-15% increase in demand this year

Source: Mick Teoh, MKM Car Leasing

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FEATURE

Serviced Apartments

One-Bedroom Suite – Pan Pacific Serviced Suites Beach Road

What’s new?

Technology is fast driving the future of the hospitality industry; MKM car leasing has recently developed their mobile app, giving clients more flexibility for engagement

According to Justina Balen, group branding director at Frasers Hospitality, technology is fast driving the future of the serviced apartment business. “Here at Frasers, we do our best to accommodate and assimilate technology into our brand,” she says. “With the successful launch of Capri, we intend to replicate the same model to 10 other properties around the globe.” Donadel says the new Pan Pacific Serviced Suites Beach Road hosts a range of additional lifestyle amenities designed to make residents feel at home. “(These) include a cosy resident’s ‘living room’ with an X-Box video game console and pool table, a state-of-the-art fitness centre, and even made-toorder breakfast options. (All of these) help provide a ‘home-away-from-home’ experience.”

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Top destinations for relocation It’s not just Singapore that expats are heading to on work assignments. The following cities are also in high demand, with serviced apartment operators enjoying high vacancy rates. • Kuala Lumpur

• Mumbai

• Berlin

• Hong Kong

• Sydney

• Jakarta

• Perth

• Ningbo

• Beijing

• Dubai

Craig Ryan, managing director, APAC, Oakwood Residences, says the opening of Oakwood Residence Prestige Whitefield Bangalore is taking advantage of the significant investment going into the city as a technology hub. “Strategically located in the information technology hub of Bangalore and atop the popular Forum Value Mall at Whitefield, the property is in the proximity of the International Tech Park Bangalore, highly regarded international schools, renowned hospitals and a variety of entertainment, dining and shopping options,” he says. With such a diverse range of serviced apartments tailored to the ever-changing needs of people, this industry is set to constantly reinvent itself – both in Singapore and beyond. All operators are constantly pushing the boundaries of service excellence, and providing consumers with a holistic experience.

PROFILE

Frasers Hospitality

International Gold-Standards

Fraser Place Fusionopolis, Singapore

Frasers Hospitality Pte Ltd (Frasers), the hospitality arm of Fraser & Neave Limited, is a global leader in premier serviced apartments and hotel residences that constantly strive to provide excellent service and innovation to meet the evolving needs of the corporate traveller. Since its inception in 1998, Frasers has been growing rapidly from an initial 412 residences in Singapore to more than 15,000 residences worldwide. A visionary company, Frasers has 86 properties, including those in the pipeline, in 44 key gateway cities in Europe, North Asia, Southeast Asia, Asia Pacific, the Middle East and Australia by 2015 through its branded lifestyle offerings, which include Frasers Gold-Standard premium serviced residences (Fraser Suites, Fraser Place and Fraser Residence); Modena, second-tier serviced residences for ‘road warriors’; and Capri by Fraser hotel residences, which caters to the e-generation.

Fraser Residence Orchard, Singapore

Frasers’ intrinsic understanding of the importance of quality service and the unique needs of business executives is reflective in the number of industry accolades it has garnered to date, which most recently include the Best Serviced Apartment Operator by Travel Trade Gazette, World’s Leading Serviced Apartment Brand by World Travel Awards, Corporate Housing Provider of the Year by Asian Expatriate Management and Mobility Awards, Leading Serviced Apartment and Suite by Indonesia Travel Tourism Awards, and Best Serviced Residence by Business Traveller China. With numerous awards adding to its achievements, Frasers continues to make its mark on the international hospitality scene with its strong vision for growth and exceptional service offerings.

Fraser Suites River Valley, Singapore

Frasers Hospitality 491B River Valley Road, Level 8 Valley Point, Singapore 248373 Global Reservations: +65 6898 0800 or Singapore Toll-free: 1800-FRASERS (372 7377) Fax: +65 6415 0519 Email: reservations.global@ frasershospitality.com Web: frasershospitality.com

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PROFILE INTERNATIONAL HR

The Ascott Limited

Defining global living

Studio – Ascott Raffles Place Singapore

The Ascott Limited is the largest international serviced residence owner-operator with more than 22,000 operating serviced residence units in key cities of the Asia Pacific, Europe and the Gulf region. Over 10,000 units are under development accounting for a total of more than 33,000 units in over 200 properties. The company’s global presence means that executives need only work with one party for their accommodation needs wherever they travel for assignments. The company’s three award-winning brands, which cater to different lifestyle needs, further ensure that there is a suitable apartment for every executive. Ascott residences offer discreet service in an exclusive environment, frequently welcoming top executives, government dignitaries and industry leaders. Citadines residences cater to savvy, independent travellers who want high quality accommodation that provide the flexibility to pay for the services they require. Designed for those with families, Somerset residences feature more children-

The Ascott Limited Tel: 1800 272 7272 Email: enquiry.singapore@the-ascott.com Web: www.the-ascott.com 24

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friendly facilities such as playgrounds, indoor playrooms and children’s swimming pools. All three brands of serviced residences are available in Singapore, and if you are finding accommodation here for yourself or your colleagues, choose from a total of five properties – Ascott Raffles Place Singapore, Citadines Mount Sophia Singapore, Somerset Bencoolen, Somerset Liang Court and Somerset Orchard. These serviced residences in Singapore are centrally located and within close proximity to the Central Business District - a plus for executives as it saves them much travelling time. Conveniences like F&B, entertainment centres and even international schools are nearby, catering to the needs of individuals as well as executives who are here with their families. Beyond the prime location, excellent business connectivity and maximum comfort, executives will not just come back to an accommodation. Instead, they will return to familiar faces, welcoming surroundings and the assurance that their needs will be taken care of. There are even residents’ programmes such as city tours and workshops on local culture to help them settle in quickly. These are just some of the ways in which Ascott goes the extra mile to make executives’ stay a memorable one. What’s here to stay, though, is the unique warmth and familiarity of home that the leader of the serviced residence industry has been renowned for around the world. With such efforts it is no wonder that many have chosen Ascott as their preferred “home away from home” over the years.

Now Defining Global Living in Singapore Our Serviced Residences in Singapore Ascott Raffles Place • Citadines Mount Sophia Somerset Bencoolen • Somerset Liang Court • Somerset Orchard

Ascott Raffles Place Singapore

Citadines Mount Sophia Singapore

From the spacious exclusivity of Ascott, to the vibrancy of independent city living at Citadines, or the pampering touches for the family at Somerset, there is a serviced residence designed to make you feel at home. Because life is about living.

Somerset Liang Court Singapore

Enjoy Ascott’s Best Rate Guarantee | www.the-ascott.com | +65 6272 7272

With three award-winning serviced residence brands, we welcome you to enjoy our renowned hospitality in more than 200 properties in over 80 cities spanning more than 20 countries across Asia Pacific, Europe and the Gulf region.

PROFILE INTERNATIONAL HR

Great World Serviced Apartments

Truly, a home for everyone (pets too!)

4 Bedroom Pinnacle Living Room

Visit us at www.greatworld.com.sg to get a pictorial walk through of our residence. Great World Serviced Apartments 2 Kim Seng Walk, Singapore 239404 Tel: (65) 6722 7000 Sales: (65) 6722 7766 Fax: (65) 6722 7001 Email: apartments@ greatworld.com.sg Web: www.greatworld.com.sg

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Great World Serviced Apartments has been an ideal place to stay for thousands of expatriates, travellers and Singaporeans seeking both short-term and permanent accommodation. Located in the prime River Valley residential district on the edge of the Singapore River, the Great World Serviced Apartments is an approximate five-minute drive away from the main shopping belt of Orchard Road and the Central Business District. It is also easily accessible from major roads and expressways. The apartments straddle the riverside recreational areas of Boat Quay, Clarke Quay and Robertson Quay, giving residents plenty of entertainment options. Great World Serviced Apartments offers penthouses and apartments with balconies from the 31st to the 34th floor. Exquisitely furnished, residents on these floors can entertain friends over a BBQ while enjoying spectacular views of Singapore. Alternatively, they could dwell in the pleasures of a Jacuzzi spa pool in the penthouse balcony. Each apartment is fitted with the essentials of a home. All you have to do is to check-in with your suitcase and your new place is ready to welcome you. Features in each unit include two colour televisions, an entertainment system and DVD player, two separate telephone lines, a hairdryer, an electronic personal safe and notably Wi-Fi.

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Gym Room

Pool Lounge Bar by Spinelli

Great World Serviced Apartments is resort-style living at its best. Residents can enjoy an invigorating workout at the huge gymnasium, near Olympic-sized swimming pool, tennis court and basketball half-court. Other recreational facilities include steam rooms, an outdoor Jacuzzi, sauna, childrenâ&#x20AC;&#x2122;s wading pool, Kidz Lounge and Pool Lounge. Dogs, cats, rabbits and other pets are also warmly welcomed at the apartments. Residents enjoy exclusive shopping discounts at the Great World City Shopping Centre located right next door. Measuring 400,000 square feet, the mall houses a supermarket, Cineplex, numerous food and beverage outlets as well as retail shops featuring popular fashion labels. It is an ideal place to unwind over a cup of coffee with your new friends made here at the Great World Serviced Apartments!

PROFILE INTERNATIONAL HR

Santa Fe

Thinking Relocation? Think Santa Fe. “We make it easy” Santa Fe Group is conveniently located in 56 countries across six continents globally, and operates under the brands Interdean in Europe, Wridgways in Australia, and Santa Fe in Asia & the Middle East. Santa Fe offers holistic relocation solutions to support businesses and relocating employees. Companies with multinational interests from a diverse range of industry sectors engage Santa Fe for its full range of global mobility solutions. Our overall business goal is to deliver value to our clients through innovation. Santa Fe’s relocation services are designed specifically to support the person who is relocating, their family, and the company’s relocation programme. We offer round-the-clock relocation support from a single point of control for each customer on their

Contact Santa Fe Relocation Services T: (65) 6398 8588 E: sales@santafe.com.sg www.santaferelo.com

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journey. In addition, with our in-house relocation information management system, HR Departments and assignees alike can check the progress of the relocation from anywhere in the world using their unique login. Last year alone, Santa Fe Group helped 110,000 families, expatriates and international assignees to relocate overseas. Other than our dependable, FIDI FAIM ISO verified international moving service, Santa Fe also provides the following services: Visa & immigration, orientation, temporary housing, home search, school search, settlingin assistance and tenancy management. Locally, Santa Fe provides other business solutions as well, such as records management and fine arts management. Find out how we can make it easy for you.

Contact Santa Fe Tel: 6398 8588 Email: sales@santafe.com.sg Web: www.santaferelo.com

PROFILE

Daimler Fleet Management

Driving key talent with mobility Given Singapore’s highly regulated automotive market, car ownership can be costly for many but also a necessity for some, particularly individuals with a family. Amidst a tight labour market, this presents HR with a unique opportunity to reward key talent beyond a standard salaried package by providing these employees with the use of a corporate car. Not only is the use of a personal car a sizeable benefit, it also value adds to an employee’s job if the individual commutes to and fro the office for meetings. Benefiting from decades of automotive experience as a member of the Daimler Group, Daimler Fleet

Management specialises in providing cost effective business mobility solutions that allow companies to lease any quantity of cars at attractive monthly rates through its Full Service Lease. This gives employers the advantage of providing corporate cars without having to worry about vehicle maintenance, asset depreciation and vehicle disposal as the car is simply returned at the end of the lease. Such a scheme is especially attractive for expatriates who require a car for their length of employment in Singapore. Concessions are also made for a leased car to be transferred between employees should the assigned individual leave Singapore.

The flexibility to choose from Daimler Fleet Management’s extensive range of multi-brand vehicles will ensure that there’s a vehicle to suit every need and budget. So get in touch with them today to find out how your company can benefit from their business mobility solutions.

Daimler Fleet Management Singapore 3 Temasek Avenue, #29-06 Centennial Tower, Singapore 039190 Tel: +65 6849 8118 Fax: +65 6849 8888 Email: dfm.sg@daimler.com Web: www.daimlerfleetmanagement.com.sg

Full Service Lease. Individual mobility that rewards people. We believe in the importance of individual mobility. It empowers people with the flexibility to do business anywhere while rewarding them with a sense of freedom. With our Full Service Lease, you can now empower your employees with individual mobility at affordable monthly rates whilst giving you the opportunity to reward key talent with a unique corporate car benefit. Furthermore, leasing means you’ll always enjoy a complete peace of mind as your car comes inclusive with: Servicing & repairs

Wear & tear replacements

Replacement car during servicing

Motor insurance

Scan the QR code to discover how our mobility solutions will benefit you and your organisation today. Get the free mobile app at

http:/ / gettag.mobi

For all enquiries please call 6849 8118. www.daimler-fleetmanagement.com.sg

Ready to drive.

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FEATURE

HR Technology

Boosting

WORKFORCE INTELLIGENCE Technology has completely changed the way HR does its job. Whether you use résumé-screening software in recruiting, or an automated system to process payroll, new technology often makes it easier and less time-consuming to perform common HR duties. HRM looks at the HR technology trends that you’ll need to know in the New Year By Shalini Shukla-Pandey

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Advancements in technology have led to employers being more aware of the effectiveness of enterprise solutions. Companies are now realising that they can no longer rely on static operational software solutions that only do the job of administrative record-keeping, says Lim Say Ping, Director, iqDynamics. “Solutions need to come highly integrated with advanced talent management components that contribute to agile decision-making, thus largely improving productivity and efficiency for the business organisation,” he notes. With organisations being spread across geographical boundaries and locations, mobile technology will no longer be just a trend; it has to become a reality. “Companies must turn to solutions that can keep up with the speed and mobility of their management, their

FEATURE

majority of them are not looking to mine their own data over the next five years to drive their talent strategy forward.” “Companies currently using talent analytics to inform their talent strategy can identify high-potential employees and more closely link remuneration and benefits to high performance,” Smith added, urging businesses here to use talent analytics to prepare for a growing leadership crisis. As well as adopting talent analytics, companies are also looking to outsource their recruitment process to help them build a world-class talent strategy. More than half (57%) of Singaporean employers surveyed will contract out all or part of their recruitment process in the next five years. “As globalisation and the speed of work makes the talent equation more complex, outsourcing key elements of recruitment and talent management to experts in strategic planning, talent mapping and resource management is becoming an increasingly appealing solution,” Smith concluded.

Tech has changed HR

33% of organisations use talent analytics and ‘big data’ as part of their talent strategy Source: 2013/14 Randstad’s World of Work Report

employees, and their customers, allowing on-the-go reporting and approval, rather than the other way round,” says Lim. Still, Singapore’s uptake of talent analytics is the lowest in the region. According to the ‘2013/2014 Randstad World of Work Report: Talent Strategy Game-Changer Series’ six in 10 employers in China are already adopting this technique, followed by India and Malaysia (39%) and Hong Kong (35%). More than two-thirds (67%) of employers in Singapore fail to utilise talent analytics to help them create a strategic workforce to meet the demands of the future. Michael Smith, Country Director of Randstad Singapore, said: “Singaporean employers are telling us that the biggest human capital challenge their organisation will face in the next year is attracting new talent for business growth. Yet the

Adopting new HR technology and solutions is no longer just about improving administrative efficiency. It also allows HR to better strategise talent management, and to better engage with candidates, employees and management, says Mahendra Kumar Bodduluri, Director, iqDynamics. Cloud computing or software-as-a-service (SaaS) solutions place the key HR functions within reach of all teams, departments and employees regardless of the location or time zone they are based in. With a centralised software and database on the cloud, HR is able to communicate information, share employee data, calculate payroll, and compile complex reports faster and more accurately. “Mobile technology, web-based technology, BYOD, BYOT – with a whole new generation of mobile devicetoting executives, managers and leaders, this is no longer just a domain of the IT department,” says Bodduluri. “Find the right talent, engage with them, retain and reward them – HR must stay aware of the mobile generation.” Data analytics is another technology that is being slowly implemented into the HR sector, and has quickly evolved to provide a user-friendly interface that is also easy to deploy. “The traditional layer in which IT has to come in to set up database linkages with external reporting tools has now been eliminated,” explains Ho Chee Tiong, Sales and Operations Director – HRMS, UNIT4. “Resource planning platforms and many of these technology tools are now highly usable at an organisation-wide level by non-technical or programmingtrained personnel. Interfaces have improved with simple drag-and-drop functionality (and) dashboard visuals are easy to configure compared to the platforms of the past.” The explosion of social media and proliferation of mobile technologies is also changing how HR departments and their organisation interact with their workforces. “While such technology gives round-the-clock access to corporate information and services, it also promotes collaboration and ISSUE 13.12 13.11

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HR Technology seamless interaction amongst groups such as entities, divisions departments, teams and individuals,” Ho explains.

Tech as an HR partner The ever-looming labour crunch, companies that operate in different geographical locations and time zones, the changing priorities of a younger, more socially aware group of employees: these are just some of the huge challenges HR now faces. Adopting and adapting to new technology just allows HR professionals to perform their roles better. One of the clear advantages of adopting new technologies is the ability to create operational advantages and greater business productivity. “HR technology such as cloud or SaaS has made it easier for individuals to streamline processes and share information across geographies and organisational levels,” says Ho. HR Analytics technology provides HR business partners with the ability to access information as well as to share their feedback or input up-to-date information in a timely manner. The data and feedback are then collated and used in discussions to align HR strategies, whether it is to fill the gaps in current processes or to address specific organisational needs. “Real-time talent management solutions mean that HR is no longer playing catch-up with performance appraisal reviews or bonus computations that might have turned obsolete three months ago,” says Lim. “Management is able to recognise and retain talent almost immediately, leading to better morale and productivity.” Web-based systems allow for management to be much more mobile and in touch with teams and employees from offices in different or even remote locations. Employee self-service portals allow employees to manage their own administrative tasks, such as leave applications or expense and travel submissions. Pertinent data such as performance appraisal scores necessary for managing training, development and succession is available to management, on-demand. Web-based self-service portals can even be opened to pre-employment candidates for the completion of personal and employment data, which can then be transferred seamlessly into the employee system upon successful employment.

Not all roses One of the drawbacks of new technology, however, is the amount of time needed to monitor trends and decide which systems to implement. Also, in selecting new technology, HR faces a proliferation of fragmented legacy software, solutions that cannot extend to accommodate the advanced functionalities required for modern talent management strategies,” warns Asheed Kumar Velluva, Director, iqDynamics. iqDynamics faced a real-life example when its HRiQ Human Capital Management Solution was selected by a 32

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TALENT ANALYTICS Talent analytics examine a company’s internal organisational data regarding recruitment, training, employee performance, and attrition, as well as résumé and exit interview responses. From this data companies can understand the behavioural patterns and desires of top professionals, and then attract and retain the right talent for their leadership pipelines.

large multinational company. A lot of time, effort and communications were put in, not only by the HR team, but also the management and employees from all departments to manage the accuracy, timeliness and success of migrating large amounts of new and historical data, and the complete changeover to a new system. Sharing his thoughts at a later date, the HR director emphasised some important points that helped him overcome the drawbacks of implementing new technology: • The assurance of selecting a proven system built on a globally-recognised technological framework • The savings in time and costs in the long run by selecting an integrated enterprise system instead of relying on fragmented legacy software. • Better mobility, especially important as the company had offices in several countries, and improved productivity by using an easily accessible, fully web-based system • The ability of modern holistic solutions that not only accommodate operational needs, but also tightly integrated employee data with talent management functionalities such as performance management. “At times though, line managers rely too much on technology for communication and as a result greatly reduce the opportunities for face-to-face interactions – eliminating the personal approach and effectiveness of staff management,” says Ho.

Going back to basics Even with technology modules in place, true talent management, the management of human capital, still ultimately relies on the power of human interaction. “With a proven technology on hand, HR now has the time and resources to be better engaged, face-to-face, in identifying, grooming, training, developing and retaining the talented groups of individuals and successors necessary for an organisation’s growth,” says Teo Teong Ho, Director, iqDynamics. Technology should indeed be used as a tool to cut down process inefficiencies and improve feedback channels, says Ho. “The time and resources saved through adopting these technologies can be more efficiently redeployed to develop additional strategic HR plans and activities – these include dedicating more resources on talent recruitment, improving staff retention levels and boosting the workforce’s motivation and morale,” he adds.

PROFILE

UNIT4

A HR blueprint for regional growth In a recent article, ‘ASEAN beyond 2015: Can higher growth be sustained?’ the region is highlighted as a highly attractive destination for investment, production and consumer markets. China’s near double-digit growth rate is slowing amidst rising labour costs and India too is struggling to manage its economy. Being the third largest economy in East Asia behind China and Japan, Singapore businesses spreading their wings into the ASEAN region not only open themselves up to more market opportunities but also ensure their competitiveness by keeping production costs low. The Singapore government provides great incentives for businesses to

venture overseas. Programmes ranging from market readiness assistance to global company partnerships are meant to support enterprises in the areas of branding, financing, networking, intellectual property protection, manpower development etc. When enterprises go regional, HR professionals are faced with great challenges too. Different employment regulations, work culture, income levels and geographical dispersions are just some of the day-to-day operational issues we have to learn to grapple. On the business front, strategic HR involves linking the HR function with the organisation’s strategic business objectives. This will involve up-to-date

human resource information and HR has to deal with the uphill tasks of consolidating data across regional offices. While it is ideal to have a single HR system/service vendor, many do not provide the entire regional suite. It is therefore critical to pre-plan your HR system blueprint carefully before embarking on regional rollouts, to ensure the entire solution (be it outsourced payroll, regional talent management etc.) enables (and not hinders) HR as a strategic business partner.

*The contributor is Ho Chee Tiong, Sales & Operations Director, UNIT4 Prosoft HRMS

UNIT4 Asia Pacific Tel: +65 6333 6133 Email: prosoft.sales.sgp@unit4.com Web: www.unit4apac.com

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PROFILE INTERNATIONAL HR

iqDynamics

The complete human capital management solution With rapid evolutions in the business and technology space, many businesses and organisations may soon begin to outgrow basic HRMS solutions. Anticipating your business organisation’s ever-expanding needs, HRiQ Human Capital Management SolutionTM (HRiQ) is a sophisticated full-suite talent management solution that aids you every step of the way, from assessing and aligning a sustainable workforce, to augmenting continued productivity and profit. Make agile management decisions to ensure maximum efficiency in talent recruitment and development while maintaining operational productivity and cost effectiveness every step of the way.

Fully web-based and available both on-premise and on cloud, HRiQ is highly customisable and recommended for organisations of all sizes. Our solution is built on the latest technology and constantly updated, so your organisation is always ready to tackle future expansion and growth. HRiQ Core – Leave behind endless paperwork and administrative tasks involved in managing leave, payroll, timesheets, claims and employee data with comprehensive operational functions. HRiQ Talent – Enhance your talent management strategy further with advanced capabilities in managing performance, leadership, learning, compensation, recruitment and succession.

HRiQ Core. HRiQ Talent. Employee Portal. HRiQ Cloud.

About iqDynamics iqDynamics is a leading provider of enterprise application software, seeking to empower your business and ensure your success with our outstanding technology solutions and secure system. As a certified Microsoft Gold Partner in Application Development (formerly Independent Software Vendor / ISV), we take pride in our applications and in offering agility, security, scalability and performance to each and every customer. With a network of 60 business and technology professionals in Singapore and Malaysia, and business partners in Indonesia and Vietnam, iqDynamics is proud to serve over 250 HRiQ customers in Singapore and the region. See how HRiQ can help you: Tel: 6594 4151 Email: sales.sg@iqdynamics.com Web: www.iqDynamics.com

Request For A Demo Today! +65 6594 4151 hrm@iqDynamics.com

A Complete Human Capital Management Solution COMPLETE Integrated Human Capital Solution SUPERIOR Talent Management for A Sustainable Workforce FLEXIBLE Modularity for Ease of Expansion and Growth ON-THE-GO Reporting, Approval and Application for Agile Management QUICK and Easy Deployment with Low Capital Outlay Partner

Gold Independent Software Vendor (ISV)

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iqDynamics Pte Ltd 2 Leng Kee Road #06-04 Thye Hong Centre Singapore (159086) www.iqdynamics.com

PROFILE

AsiaMedic Wellness Assessment Centre

Your one-stop health screening centre Strong establishment in the region Established in 1997, AsiaMedic Wellness Assessment Centre has consistently delivered high-quality care and a first-class experience for our patients in Singapore and around the region. Being a major player in health screening, AsiaMedic Wellness Assessment Centre has served many MNCs & SMEs over the years.

Strong Team, Strong Support Our clinical team led by Dr Wong Kae Thong (Medical Director, Wellness Division), has put together

an integrated process to provide a hassle-free and enjoyable health screening experience. All the services are rendered in-house on the same floor, which minimises waiting time. Supported by a dedicated team of account managers, we are always there to provide you with customised solutions, useful advice and a warm friendly smile.

One-Stop Health Screening Centre Designed as a one-stop hub, AsiaMedic Wellness Assessment Centre is a large, fully integrated Health Screening and Radiology

Centre in the heart of Orchard Road. Our services include: • Health screening and assessment • Travel clinic and vaccinations • Chronic disease management • Sleep apnea clinic • General and advanced imaging • PET/CT imaging for diagnosis, staging, localisation and monitoring progress of cancer

For more information, please contact us at: AsiaMedic Wellness Assessment Centre 350 Orchard Road, #08-00 Shaw House Singapore 238868 Tel: (65) 6235 8505 Email: corporate@asiamedic.com.sg Web: www.asiamedic.com.sg Facebook: www.facebook.com/AsiaMedic

ONE-STOP HEALTH SCREENING in The Heart of Orchard Road At AsiaMedic, patients always come first. Come experience our warm and friendly service. + Customised Health Screening Packages + Friendly and Dedicated Account Managers + Hassle-free Booking for Appointments + Cosy Environment and State-of-the-Art Facilities + One-stop Health Screening and Radiology Centre

For more information, contact us at:

AsiaMedic Limited 350 Orchard Road, #08-00 Shaw House Singapore 238868 Tel: (65) 6235 8505 | E-mail: corporate@asiamedic.com.sg | Website: www.asiamedic.com.sg

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FEATURE

Creating

Healthier Workplaces According to the most recent National Health Survey, less than 60% of adults aged 30 to 39 meet the guidelines of 150 minutes’ physical activity per week. The rate of increase in obesity prevalence over the last six years was highest amongst those aged 18-39 years. This is a concern because obesity increases the likelihood of various diseases, particularly heart disease, type-two diabetes, and certain types of cancer. As the majority of working adults spend most of their time at work, the workplace is clearly an effective platform to reach out to working adults to change behaviours. Companies should indeed invest in their employees’ health as it shows that they care for their staff, leading to

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lower turnover rates. “Investing in employee health improves overall business productivity, as healthier employees translate to less absence from work, thus better productivity,” says Wong Kae Thong, Medical Director, AsiaMedic Wellness Assessment Centre. The Health Promotion Board (HPB) recently unveiled Singapore’s first healthy workplace ecosystem at Mapletree Business City (MBC). The creation of a healthy workplace ecosystem marks a stepping up of HPB’s efforts towards encouraging Singaporeans to make healthy choices – by bringing those healthier options right to their doorstep. “The healthy workplace ecosystem is a significant development for healthy living in Singapore and is

FEATURE

achieved through collaborations across government agencies, communities, and the private sector,” said Muhammad Faishal Ibrahim, Parliamentary Secretary for Health and chairperson of the HLMP Task Force. “This ecosystem enables the building of a community of physically active people in MBC who will encourage and motivate other colleagues to stay healthy.” “We are delighted that Mapletree Business City (MBC) is the first business park in Singapore to pioneer a healthy workplace ecosystem. Through partnering with HPB, we are able to promote a balanced and healthy lifestyle to our tenant community, which is a significant outreach to over 10,000 working adults,” said Tay Chin Khim, Head – Singapore Investments, Mapletree Investments. “Supporting this cause also allows us to establish an environment that is conducive to leading a healthier lifestyle at the workplace, which could indirectly translate to enhanced productivity.”

their journey towards a healthy workforce, employers can work at ensuring their staff enjoy convenient access to healthier food options. As part of the National Healthy Lifestyle Campaign 2013 and the Healthy Workplace Ecosystem project, HPB partnered with food and beverage establishments in MBC to provide employees with healthier food options. More than half of the establishments and over 90% of stalls in the Food Style Foodcourt have come on-board, offering choices such as 500-calorie meals, and whole grain options. In addition, well-known eating establishments such as Cedele and Subway, are providing discounts for the healthier items on their menus to encourage the switch in eating habits. Besides providing discounts for its wholemeal sandwiches, Killiney is also offering the healthier choice – wholemeal kaya toast – as a default choice.

Food as part of health

Health screenings are also an integral part of any overall healthcare plan for staff, as they allow for early identification and control of disease – and even the avoidance of some altogether. “Different employees have different health needs at different stages of life,” says

In Singapore, 60% of the population aged 18-69 years old consumed more calories than they need. According to the most recent National Nutrition Survey, the average daily intake of Singaporeans is over 2600 kilo-calories. To start

Businesses pay nearly

US$6,000

more annually per employee who smokes compared with a non-smoker Source: Ohio State University study

Screening for life

CASE STUDY Getting physical at Mapletree Business City As part of the National Healthy Lifestyle Campaign (NHLC) 2013 and the Healthy Workplace Ecosystem at Mapletree Business City (MBC), the Health Promotion Board (HPB) will be introducing its key fitness programmes such as Sunrise in the City and i-Run to employees in MBC. The board is collaborating with various public sector and private sector partners, including the Singapore Sports Council, the People’s Association, Fitness First, and Decathlon, to encourage corporates and individuals working in MBC to adopt more active lifestyles during and after their work day. Summary of physical activities/partnerships offered in MBC: Activity/Partner

Details for employees in Mapletree Business City (MBC)

Sunrise in the City (SITC) SITC is a HPB-organised morning workout programme

MBC employees can participate in BodyBalance (a fusion of Pilates, Tai chi and Yoga) for free at the MBC Fitness First every Thursday from 8.00am to 8.45am.

i-Run i-Run sessions are free and led by professional trainers who will dispense tips on how to improve one’s cardiovascular fitness while running

The MBC i-Run session will take place every Wednesday from 6.00pm to 7.00pm. Participants will embark on a run to Labrador Park (distance ranges from 3km to 7km).

Singapore Sports Council (SSC)

MBC companies can enjoy one-on-one consultations to customise fitness programmes, which can be conducted at their work premises or facilities. These programmes, conducted by SSC’s certified professional fitness instructors, include fast-paced workouts such as kickboxing, and body-mind exercises such as yoga. Companies can customise a set of exercise programmes comprising 12 sessions over 12 weeks, or a single trial session for each exercise programme. Each session can for cater up to 20 employees. Companies can apply for HPB’s Workplace Health Promotion Grant to offset the expenses associated with SSC sessions.

People’s Association

Courses, including sports and wellness, will be available at Telok Blangah CC which is convenient and easily accessible from MBC.

Décathlon Southeast Asia

Companies in MBC can optimise office spaces in a creative manner, to increase physical activity and reduce sedentary time at work, through Décathlon’s robust range of modified sports and equipment.

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FEATURE

Compensation & Benefits Wong. “Health screenings help one to calibrate and plan ahead in the journey of health.” Corporate health screening packages generally include comprehensive history-taking and physical examinations, appropriate blood and imaging, as well as a health review and advice. The AsiaMedic Wellness Assessment Centre offers a one-stop centre with individualised packages to suit different needs of corporate clients. The Navigator 1 package caters to the young and physically fit who are looking for essential screening, while the Navigator 2+ package is designed for healthy individuals who would like

very comprehensive blood tests and multi-phasic health screening. The Navigator 3 plan is a wise choice for individuals in their 40s, while those who need more detailed calibrations of their health conditions can consider the Navigator 6 plan, which provides six choices of state-of-the-art diagnostic tests and comprehensive blood tests. Besides health screening, AsiaMedic also provide companies with alternative avenues to help employees achieve a good overall state of health. These include appropriate referrals to allied health professionals and long-term management of chronic diseases.

CASE STUDY Reshaping healthcare and delivery in the US Employers in the US remain committed to providing active employee healthcare benefits in the near future. They are, however, responding to healthcare reforms with more aggressive actions to improve health care delivery and manage rising costs of care. The 18th Annual Towers Watson/National Business Group on Health (NBGH) survey, “Reshaping Health Care: Best Performers Leading the Way”, found that employers expect average healthcare costs for active employees to reach US$12,136 in 2013, up 5.1% from $11,457 in 2012 — the lowest cost increase in 15 years. In the coming years, more than 80% of respondents plan to continue to raise the share of premiums paid by employees, including rethinking their subsidy strategies for dependents. Subsidies for retiree medical coverage have declined, too, with only 15% of companies offering them to newly hired employees today. Companies are also taking advantage of new rules under President Barack Obama’s healthcare overhaul in 2014 to punish smokers and overweight workers specifically. Some will even force employees to meet weight goals, quit smoking, and provide very personal information or pay up to thousands more annually for healthcare. Nearly 40% of large US companies will use surcharges in 2014, such as higher insurance premiums or deductibles for individuals who do not complete company-set health goals. That’s almost twice as many as the last time the survey was completed in 2011, when only 19% of companies had such penalties. The number is expected to climb to two-thirds of employers by 2015. Penalties hit smokers hardest as more companies penalise workers who use nicotine because of their much higher healthcare costs. Tobacco-use surcharges continue to grow, up from 35% in 2012 to 42% in 2013. It is expected to reach 62% by 2014. For instance according to Reuters, consumer goods giant Proctor & Gamble will begin charging such employees an additional $25 per month until they have completed a company-paid cessation programme. Under similar provisions, state employees in Wisconsin and Washington State will pay as much as $600 more per year, while non-union smokers at United Parcel Service will pay as much as $1,800 extra. “We found that while less than 10% of workers at large employers smoke, their impact to healthcare costs is disproportionately huge,” LuAnn Heinen, vice president for the National Business Group on Health told Reuters. “Helping them quit – however you do that – has the most obvious near-term payoff in terms of savings and productivity gains.”

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Nearly two-thirds of respondents offer employees financial rewards to encourage participation in health programmes, but tougher requirements are on the way. Today, 16% of companies align their rewards and penalties to specific biometric targets (such as body mass index and target cholesterol levels), and another 31% are considering this strategy for 2014. There is also growing interest in expanding financial incentives to include spouses: 59% of respondents anticipate doing so by 2014, up from 23% that did so in 2012. Under the new Affordable Care Act, which takes effect in January, companies can offer a reward of up to 30% of healthcare costs paid by the employee to those who complete voluntary programmes like smoking cessation, risk assessments, or biometric tests like waist measurement. The financial incentives could add up to about $1,620 annually per worker. But if wellness programmes don’t end up saving costs, companies can raise premiums. In some states, tobacco users who sign up for insurance through the new state health exchanges could be charged 50% higher premiums than non-smokers.

Getting tough on Tobacco 36%

of companies reward employees for participating in a

smoking-cessation programme

42%

tobacco users

tobacco users,

of companies use penalties for

not joining a smokingcessation programme

52%

of companies today

of companies use surcharges for at roughly

$50/month

ban smoking

of companies plan to adopt this

directly outside buildings or on campus

ban policy in 2014

of companies have adopted a policy

not to hire smokers

in states where it is legal to do that

of companies plan to adopt this

no-hire policy in 2014

Advertorial

PROFILE INTERNATIONAL HR

Q & M Dental Group

Quality and accessible dental care Q & M Dental Group was first established in November 1996 in Singapore. We have firmly established our brand name in Singapore, and built a reputation as an established and reliable dental healthcare services provider with multi-disciplinary expertise. From a single clinic with one dental surgeon at Bukit Batok back in 1996, we now have more than 50 clinics strategically located island-wide, 5 Dental Centres and one Mobile Dental Clinic. Our clinics are highly accessible as they are conveniently located near amenities like bus interchanges and MRT stations. In addition, we have a pool of more than 170 experienced dentists who are well supported by a team of approximately 300 Dental Surgery Assistants. As the largest private dental healthcare group in Singapore,

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we currently serve more than 600,000 patients island-wide, providing a comprehensive range of primary care dental services, as well as specialist services which are handled by our dedicated team of dental surgeons with post-graduate training. We are currently listed on the Main Board of Singapore Stock Exchange and also successfully attained ISO 9001:2008 certification since July 2009. Q & M Dental Group is fully equipped with the latest in dental technology such as: • 3D radiography • One Day Crown with CAD/CAM Technology • Smile Enhancement • In-House Ceramist • Dental Laser

Q & M Dental Centre @ Bugis 516A North Bridge Road #02-00, #03-00, #04-00 Singapore 188740 Tel: +65 6837 2292 Q & M Dental Centre @ City Square Mall 180 Kitchener Road, City Square Mall #B1-13/14, Singapore 208539 Tel: +65 6509 1133 Q & M Dental Centre @ Novena 238 Thomson Road #02-47 Novena Square Singapore 307683 Tel: 6258 2623 Q & M Dental Centre @ Orchard 176 Orchard Road, The Centrepoint #03-16/17/19, Singapore 238843 Tel: +65 6732 2633 Q & M Dental Centre @ Raffles Place 20 Malacca Street #01-00 Singapore 048979 Tel: +65 6225 3033

PROFILE

Q & M Medical Group

Always there for you Q & M Medical Group, a subsidiary of Q & M Dental Group, offers a wide range of medical healthcare services for all age groups. We have a dedicated team of general practitioners and specialists. Treating both acute and chronic diseases, our doctors are well-equipped to manage all types of illnesses. They strive to engage their patients in understanding and managing oneâ&#x20AC;&#x2122;s own health. We believe in offering high quality medical healthcare services and facilities to the patients we serve. Placing our patientsâ&#x20AC;&#x2122; interests first, our team is committed to delivering a comprehensive approach in all that we do. For more information, please visit www. QandMMedical.com.sg.

Subsidiaries of Q & M Medical Group Aesthetic Clinic The Face Aesthetic Clinic 20 Malacca Street, Malacca Centre #01-00 Singapore 048979 Tel: 6223 6788 Web: www.TheFaceAestheticClinic.com.sg Specialist Clinics The Digestive & Liver Specialist Centre Mount E Novena Specialist Centre 38 Irrawaddy Road #11-57 (S) 329563 Tel: 6694 6968 Web: www.TDLS.com.sg The Lung Specialist Centre Mount E Novena Specialist Centre 38 Irrawaddy Road #11-57 (S) 329563 Tel: 6694 6970 Web: www.LungSpecialist.com.sg

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FEATURE

MICE

Singapore:

A growing hub for A strong infrastructure, lively entertainment and recreation options as well as an English-speaking workforce make Singapore an ideal destination for MICE events. HRM looks at how the sector is ramping up its efforts to welcome even more visitors in the New Year By Aaron Tan

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MICE

FEATURE

Here in Singapore, there are a plethora of choices to choose from when organising MICE events, with new venues such as The Star Performing Arts Centre (The Star PAC), popular venues such as Resorts World Sentosa, and award-winning locations like Marina Bay Sands. In fact, MICE events at these venues have been so popular that the lead time to book in can range from six months or longer, depending on the requirements and the scale of event.

Highlights of 2013 Since its opening at the beginning of the year, The Star PAC has seen strong interest and received a good number of enquiries from all industries. According to Sarah Lim, director of sales and marketing, The Star PAC’s unique offering involves a choice of meeting and performing arts spaces in an integrated hub complete with a retail mall. “The spaces include the first and only 5,000-seat performing arts theatre (in Singapore), a multi-purpose function hall, an outdoor amphitheatre, rooftop reception area, and supporting rooms,” she said. While the ‘baby’ of MICE events is gaining popularity, Resorts World Sentosa has

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FEATURE

MICE

Marina Bay Sands ends 2013 on a

record high

of 70-plus trade shows and exhibitions for the Sands Expo and Convention Centre, up from 51 last year

also seen growth. Despite starting off the year on a cautious note with the global economic volatility and European slowdown, Tan Bee Ling, vice president of resort sales, Resorts World Sentosa says, the market remained optimistic, providing a precious boost to the venue’s MICE business. “We are on track to host more than 3,000 events this year,” she said. “Resorts World Sentosa houses world-class attractions, six unique hotels, more than 60 dining experiences, a destination spa and many entertainment options under one roof.” Having won Best Business Event Venue Experience by the Singapore Tourism Board at the Singapore Experience Awards 2013 for the second consecutive year, Marina Bay Sands ends 2013 on a record high of 70-plus trade shows and exhibitions for the Sands Expo and Convention Centre, up from 51 last year. Mike Lee, vice-president of sales at Marina Bay Sands, shares: The key to our unique proposition lies in our MICE-led integrated resort model. This concept simply combines the best of MICE facilities with the property’s multi-faceted offerings – from luxury accommodation, world-class entertainment, shopping to dining – right in the heart of town.”

Singapore one-stop MICE destination But what makes Singapore a growing hub for MICE events? “Singapore is a regional hub that offers political stability; a conducive environment with pro-business policies plus the rise of new and exciting venues definitely fuel the growing demand

Conference – Resorts World Sentosa

for MICE activities locally,” Lim says. Apart from stability, the ongoing development of tourist attractions and improved services have helped promote the growth of MICE events in Singapore. As Tan adds, “The novelty factor of the new attractions in Singapore continues to bring in many foreign visitors as well as encourage event organisers to look at Singapore to host their MICE activities. “As Singapore continues to refresh the country’s tourism fabric, it gives companies and event organisers around the region and beyond a compelling reason to relook at Singapore as a MICE destination,” Tan continues. “Looking forward, Singapore will continue to attract new and returning tourists and we remain optimistic of the outlook for

TFWA Asia Pacific 2013 Outdoor Lounge at Bay View Foyer - Marina Bay Sands 46

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Top three drivers of MICE 2014 • Creative ideas: Clients will continue to look for venues and agencies that can deliver not just unique, creative solutions, but also offer crucial business functions such as programme, security and compliance, which will continue to be important in 2014. • Technology: Live technology will continue to be an essential function in gaining real-time feedback during an event. The information gathered can and will shape the agenda of the remainder of the event to customise needs that have been sounded out along the way. In 2014, there should be an increase in the incorporation of social media and apps which can be used to engage attendee pre-, during and post-event. • Customisation: Organisers are looking for locations that are able to tailor and adapt events to suit their event requirements, from personalised invitations to mobile itineraries on arrival, to interactive voting at the event. Even with a plethora of choices at their disposal, these planners would not mind going back to the same venue as long as there is customisation available. Going forward, many venues are setting up teams to cater to such personalisation for customers and this will be imperative in 2014 and beyond. Source: Carson Wagonlit Travel, Marina Bay Sands, Resorts World Sentosa and The Star Performing Arts Centre

tourism in Singapore even with slower growth rates, making it an even exciting stage for successful business events coupled with customised fun and exciting experiences for business and leisure needs.”

Growing MICE trends Differentiation and the constant need to reinvent themselves are factors that MICE venues and providers are working towards. This point is reiterated by Lim, who says, “The growing needs of event organisers to facilitate constant connectivity for event attendees and delegates, digital and social media integration to push towards greater engagement for events will be paramount”. Clearly, the planning of MICE events goes beyond the basic requirements of providing a venue and a programme. Tan says Resorts World Sentosa believes there will be a growing trend for high-end MICE products, as customsation becomes vital, particularly in the incentive segment. “This segment of the market will be of higher yield and will be more selective,” she says. “Therefore, it will be crucial for players to be flexible and adaptable to clients’ needs.”

Theatre at The Star Performing Arts Centre

tradeshows and conferences. “One such example is the Tax Free World Association, the largest US hedge fund festival that came to Asia for the first time, and Messe Berlin (Singapore), organiser of ITB Asia. These are but some of the events that are slated for the year ahead locally. Beyond Singapore, Tan predicts, continued growth in the MICE sector throughout Asia, with trends tied close to tourism arrivals. “Regional cities are also beginning to target the MICE sector and competition within the region will intensify,” she says. “The local tourism sector will continue to refresh itself, through refreshing and rolling out new products and offerings, with higher demand for personalised experiences.” This sentiment is echoed by Lim, who says that, “The market will be increasingly competitive, not just locally but against the other options in the region.”

Bookings for MICE events are usually

six months to a year ahead of time

Looking ahead to 2014 With a successful year now all but wrapped up, what can we expect in the year ahead? Lee says Marina Bay Sands will be welcoming several notable returning

BioPharma Event Vendors –Resorts World Sentosa ISSUE 13.12

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PROFILE INTERNATIONAL HR

Dream Skin Beauty Wellness

Energise through nature Established in 2001, Dream Skin has more than 12 years of experience in providing quality services to our valued customers Dream Skin Beauty Wellness is an independent, family-run, beauty, grooming and therapeutic spa set in urban concept rooms located in the East and West of Singapore. Our team of friendly and professional therapists offers a wide range of treatments for men and women using quality products in relaxing surroundings. Dream Skin aims to succeed in providing every customer, perfection in their health and beauty. Since its inception, we have always adhered to the use of natural organic products to pamper our customers, while continuing to enhance the professional knowledge of our therapists. Dream Skin has a very professional, experienced and friendly team of staff who exude great chemistry. We also promise highly effective instruments, face to body integrity and quality service. Our customers can be assured of an all-round pampering experience that will leave them with beautiful skin.

The Dream Skin Spa experience is unique The experience from the moment you walk into a spa or salon is as important as the treatment you will receive – and we deliver personalised service and exceptional quality in both. We are specialists in beauty, holistic and therapeutic treatments delivering great quality at reasonable prices in a most friendly and professional environment. Soothing music and natural scents greet you as you enter our spa. Our treatment areas are individually dressed, warm, inviting rooms where you can truly ease

Dream Skin Spa/Face/Slimming Sam Lee Marketing Manager Mobile: 93217035 Blk 638 #01-24/26, Bukit Batok Central, Singapore 650638 Tel: 65676390 Blk 201E #01-78 Tampines Street 23, Singapore 527201 Tel: 67889098 Facebook: www.facebook.com/ dreamskinspa 48

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away your stresses. Be it a pampering couple’s spa session or a single treatment, you will find it difficult not to relax.

Our treatments are quality We have the most experienced, well-trained professionals who use only the best organic and herbal products by the following brands: • Docte Botanical: Docte is one of the most prominent brands for beauty products in the world. Its line of products is 100% natural and organic. Docte’s researchers and botanists continually strive to uncover new herbs and plants with properties that are beneficial to health. All products are safe to use and have zero side effects. Docte believes in extracting active organic ingredients from plants and herbs in order to make the best possible organic skin care products. • Meditrina : A trusted brand inspired by the Roman goddess of health and longevity, Meditrina products and treatments are made using only carefully selected plant-based ingredients to create genuine therapies for your wellness and beauty needs

And our clients really matter to us Many businesses say it, but we really mean it! Make the right choice and choose us as THE pampering place for you and your family !

PROFILE INTERNATIONAL HR

Twinpalms Phuket

Greeting from Twinpalms Phuket –

Most Exciting & Stylish Contemporary Resort Twinpalms Phuket offers the comfort of a luxury resort, combined with the relaxing tranquillity of a secluded getaway. There are only 97 luxurious spacious Penthouses, Suites and Rooms, each surrounded by palms, with all of the units featuring a private terrace and offering a pool view. The unique design of Twinpalms Phuket was created by Martin Palleros, one of the top landscape architects in the Asia- Pacific region. With a brief to produce a property that has an integrated landscape which works in harmony with nature, the “Contemporary Tropical” design and landscaping incorporates a stunning, world-class water garden. The concern for the aesthetic has resulted in a beautiful and serene setting which has a modern, romantic twist – a Garden of Eden for our times. Twinpalms Phuket is located in a tranquil and exclusive environment, 175 metres from Surin beach, in an area often referred to as “millionaires’row”. It is part of the highly desirable west coast, an area that provides one of the most beautiful and least crowded stretches of golden tropical sand in Phuket. From the airport, it takes about 25 minutes to reach Twinpalms Phuket. For more information see twinpalms-phuket.com. Oriental Spoon Grill & Bar offers an electric atmosphere with a brilliant buzz; an air-conditioned wine room and a long, open plan martini bar with revitalising cocktails. The modern, innovative and cutting edge restaurant presents a Thai and Oriental/Western fusion menu. Guests of Twinpalms Phuket enjoy a preferred, carefree lifestyle at Catch Beach Club on bustling Surin Beach. The private, stylish beach club offers succulent fresh live seafood, delectable pizza from the wood-fired oven, and

Twinpalms Phuket Resort 106/46 Moo 3, Surin Beach Road, Cherng Talay, Phuket 83110 Tel: +66 76 316 500 Fax: +66 76 316 599 Email: book@twinpalmsphuket.com Web: www.twinpalmsphuket.com

Catch Beach Club 50

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sumptuous pasta. Worship the sun in ultra comfy beach loungers or people watch at the cool, oversized terrazzo bar. Take your libation around the beach bonfire in the luxury beach lounge, while the sun kisses the distant, vibrant, multi-hued horizon. For more information see catchbeachclub.com. Twinpalms is also opening up Phuket’s first all-day beachside party venue with Bimi Beach Club, a stylish yet stripped-down spot for party-lovers to mingle, dance and set free their wild island spirit along the dazzling shores of Surin. And just up the sands is Bongo Rum Bar, a beach hut with a difference, serving up Asia’s biggest collection of quality distilled rum from around the world in a sublime, sun-drenched setting. Andaman Cruises takes you on a lavish adventure into the vibrant marine playground of Phuket and beyond. Get ready for an amazing voyage to stunning tropical islands and around the exquisite sailing waters of Phuket Archipelago aboard the region’s most luxurious cruising yachts. For more information see www.andaman-cruises.com.

Oriental Spoon

Duplex Pool Suite

ExpEriEncE

p h u k E t at i t s b E s t

Phuket’s Most Exciting and Stylish Contemporary Resort –

dens – Staff that continues to be the epitome of kindness and

A culmination of a passion aimed to highlight the joy of life – De-

thoughtful unpretentious service that is so unique to Twinpalms

liciously comfortable it features sleek yet sensual minimalist in-

Phuket Resort – 100% pure and natural products – A world

teriors – Exquisite food orchestrated by talented, creative chefs

class spa – Original art collections – A well equipped library...

and presented in vibrant restaurants – A fashionable beach

and these are just some of the reasons to stay at the privately

club, the ultimate in intimate seaside sophistication – Enor-

owned, passionately run Twinpalms Phuket Resort in Thailand.

mous swimming pools – Lushly landscaped tropical water gar-

www.twinpalms-phuket.com

Twinpalms Phuket Phuket’s Most Exciting & Stylish Contemporary Resort 106/46 Moo 3, Surin Beach Road, Cherng Talay, Phuket 83110, Thailand t +66 (0) 76 316500, f +66 (0) 76 316599 e b o o k@ t w i n p a l m s - phuket.com w twinpalm s- phuket.com

Directory Listings Adecco Personnel Pte Ltd

AsiaMedic Wellness Assessment Centre

Adecco is Singapore’s leading human resource and staffing services firm – with a network of twenty general and specialty staffing offices.

Since 1997, AsiaMedic has been delivering excellent and personalised service to cater to our patients’ healthcare needs. Conveniently located at the heart of Orchard Road, we are a progressive, fully-integrated Health Screening and Radiology Centre with up-to-date medical imaging equipment and a team of highly qualified clinical professionals.

Tel: 6836 2462 Email: HRsolutions@adecco-asia.com Web: adecco.com.sg EA Licence Number: 91C2918

Box Hill Institute Singapore BHIS is a Continuing Education and Training (CET) Centre and Program Partner for the Singapore Workforce Development Agency (WDA), delivering Singapore Workforce Skills Qualifications (WSQ) courses and competencies contained within the Community and Social Services (CSS), Student Care, Tourism and Food & Beverage Sectors.

Daimler Fleet Management Singapore Pte Ltd Daimler Fleet Management is a global leader in automotive leasing and fleet management services for passenger cars and commercial vehicles. Headquartered in Stuttgart, Germany, it has a presence in over 40 countries and is a wholly owned subsidiary of Daimler.

Tel: +65 6227 7606 Facebook: facebook.com/bhisg Email: info.bhis@boxhill.edu.au Web: www.boxhill.sg

Tel: +65 6849 8118 Fax: +65 6849 8888 Email: dfm.sg@daimler.com Web: www.daimler-fleetmanagement.com.sg

Dream Skin Beauty Wellness

ESSEC Business School

Dream Skin aims to help every customer achieve perfection in their Health and Beauty through the use of Organic and Herbal products.

ESSEC Business School has been developing a unique learning model based upon its strong identity and core values: innovation, openness, responsibility and excellence. With the expertise of a renowned faculty, the school delivers premier education and proposes high quality executive programs designed to empower decision makers to meet the challenges of a fast-changing world.

Tel: +65 6567 6390 / +65 6788 9098 Web: www.dreamskin.com.sg Facebook: www.facebook.com/dreamskinspa

Tel: +65 6884 9780 Email: execedasia@essec.edu Web: www.essec.edu/asia

Far East Hospitality

Frasers Hospitality Pte Ltd

Far East Hospitality, Singapore’s largest hotels and residences operator, manages a diverse portfolio of properties strategically located island-wide, offering short and long-term accommodation for business and leisure guests. Its diverse portfolio in Singapore comprises five distinctive brands: Quincy, Oasia, Rendezvous, Village, and Far East Collection.

86 Gold-Standard serviced residences across 44 key gateway cities with five distinctive brand offerings: Fraser Suites, Fraser Place, Fraser Residence, Modena by Fraser and Capri by Fraser.

Tel: +65 6428 8600 Email: reservations@fareast.com.sg Web: www.stayfareast.com

Tel: +65 6235 8505 Email: corporate@asiamedic.com.sg Web: www.asiamedic.com.sg

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Tel: +65 6270 0800 (Central Reservations Singapore) Email: reservations.singapore@ frasershospitality.com Web: frasershospitality.com

Great World Serviced Apartments

Hays Specialist Recruitment Pte Ltd

Great World Serviced Apartments is the pinnacle of serviced apartments offering varied 1, 2, 3 & 4 bedroom apartments. Ideally located in River Valley, 5 minutes drive from Orchard Road and major expressways. Great World Serviced Apartments is resort living at its best and pets are most welcomed!

At Hays, we are the experts in recruiting qualified, professional and skilled people across a range of industries and professions. With our depth of expertise and technical understanding, we’ll bring the right person together with the right job to power your world of work.

Tel: +65 6722 7000 Email: apartments@greatworld.com.sg Web: www.greatworld.com.sg

Email: Ash Russell (ash.russell@hays.com.sg) Web: www.hays.com.sg

Healthway Medical

Institute For Financial Literacy

Healthway Medical Group is a leading private healthcare provider with the largest network of medical centres and clinics in Singapore and a fast developing network in Shanghai, China. The Group has a strong presence in these cities, owning, operating and managing over 100 medical centres and clinics which are easily accessible and located in the communities.

The Institute is a collaboration between MoneySENSE and Singapore Polytechnic Institute to offer free and unbiased financial education programmes. The aim of the programmes is to equip adults in Singapore with the skills and knowledge to make financial decisions that impact their lives. The Institute does not promote financial products.

Healthway Medical - Corporate Sales Tel: 6518 0160 Email: corporate.sales@healthwaymedical.com Web: www.healthwaymedical.com

Tel: +65 6870 8383 Email: ifl@sp.edu.sg Web: www.finlit.sg

iqDynamics Pte Ltd

Kaplan Professional

iqDynamics Pte Ltd is a provider of the enterprise-grade software solution in HR and Talent Management: HRiQ Human Capital Management SolutionTM. Suitable for companies of all sizes and industries, HRiQ is a sophisticated full-suite solution, supporting operational effectiveness and facilitating the strategies to foster a talented, sustainable and productive workforce.

Kaplan Professional, a department of Kaplan Learning Institute, proudly emerges as a One-Stop Workforce Skills Qualifications (WSQ) Hub supporting both organisations and individuals in their quest for excellence by providing learning and development solutions that are designed to help succeed in today’s competitive world.

Tel: +65 6594 4151 Email: hrm@iqdynamics.com Web: www.iqdynamics.com

Tel: +65 6733 1877 Email: enquiry.sg@kaplan.com Web: www.kaplan.com.sg/professional

Kelly Services (S) Pte Ltd

Korn/Ferry International

Kelly® founded the temporary staffing industry in 1946, and has maintained leadership position through the years based on a valuable premise: we invest in people. Today that focus benefits our customers wherever they operate around the globe. We’ll continue to meet the evolving challenges of workforce flexibility with staffing solutions tailored to your precise business needs, both locally and worldwide.

Korn/Ferry is a single source for a wide range of leadership and talent consulting services. From our over 80 offices and 3,200 employees, we help clients cultivate greatness through the design, building and attraction of their talent. Services range from executive recruitment to leadership development programs, enterprise learning, succession planning and recruitment outsourcing.

Tel: +65 6494 6060 Email: info@kellyservices.com.sg Web: www.kellyservices.com.sg

Tel: +65 6224 3111 Web: www.kornferry.com

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Directory Listings Maxwell Chambers Pte Ltd

MKM Car Leasing Pte Ltd

Maxwell Chambers is a world-class arbitration facility located within the central business district. It houses custom-designed and fully-equipped hearing rooms that can accommodate up to four arbitration case simultaneously. Besides ADR, the hearing rooms can be used as a business venue for functions, meetings, seminars, conferences and networking events.

MKM Car Leasing Pte Ltd offers you a wide selection of vehicles from Pre-Owned to Brand New. Our customized Corporate & Individual Leasing programs are specially tailored to your budgets and lifestyles. Offering you convenient and affordable solutions. Our commitment to personalized service is what makes us stand out from other leasing companies.

Tel: +65 6595 9010 Email: info@maxwell-chambers.com Web: www.maxwell-chambers.com

Tel: +65 6747 6880 Email: enquiries@mkmcarleasing.com.sg Web: www.mkmcarleasing.com.sg

Nestlé Singapore Pte Ltd

NTUC Unity Healthcare Co-operative Limited

As part of Nestlé, the world’s leading Nutrition, Health and Wellness company, Nestlé Professional Singapore is the industry leader in providing creative out-of-home culinary and beverage solutions to the professional foodservice community. Nestlé Professional Singapore is committed to bringing the Food and Beverage industry to greater heights by providing thought leadership, engagement platforms and relevant solutions to address unique business challenge and opportunities.

As part of the NTUC Unity Healthcare Co-operative group, Unity Denticare has been providing comprehensive dental services since 1971. To date, we have 15 clinics to serve your oral care needs better. Unity Denticare places your oral health above all else because we truly CARE!

Email: patsy.khoo@sg.nestle.com

Tel: +65 6336 6222 (Appointment Hotline) Email: enquiry@unitydenticare.com Web: www.unitydenticare.com

Power2Motivate

Q & M Dental Group (Singapore) Ltd

Power2Motivate is the leading solution for employee reward and recognition. The combination of clever cloud technology, passionate people and fantastic suppliers gives us global buying power and the unique edge that opens the hearts and minds of employees, reinforces company values, and celebrates what is meaningful, when it matters most.

An established brand with more than 16 years of stellar reputation in provision of quality and reliable dental healthcare services with multi-disciplinary expertise. We have more than 50 clinics island-wide and 5 flagship dental centres. There are about 170 dentists and 300 clinic support staff ready to serve you.

Tel: +65 6622 5490 Email: info@power2motivate.asia Web: www.power2motivate.asia

Tel: +65 6774 6010 Email: QandM@QandM.com.sg Web: www.QandMDental.com.sg

Q & M Medical Group (Singapore) Pte Ltd

Resorts World® Sentosa Singapore

Q & M Medical Group, a subsidiary of Q & M Dental Group, offers a wide range of medical healthcare services for all age groups. We have a dedicated team of general practitioners and specialists. Treating both acute and chronic diseases, our doctors are well-equipped to manage all types of illnesses.

Resorts World Sentosa is Singapore’s first and largest integrated resort, with a gamut of attractions, M.I.C.E facilities, unique spaces, hotels, entertainment and dining housed under a singleRWSdestination. LOGO 1b

Tel: +65 6779 7440 Email: Enquiry@QandM.com.sg Web: www.QandMMedical.com.sg

Tel: +65 6577 9977 Email: mice@rwsentosa.com Web: www.rwsentosa.com

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Full Colour 4C

HORIZONTAL WHITE BACKGROUND

C 62 M 98 Y 9 K 45

C 84 M 21 Y 0 K 0

C 60 M0 Y 4 K 0

Robert Walters

Santa Fe Relocation Services (S) Pte Ltd

Robert Walters is an award-winning business and one of the world’s largest professional recruitment consultancies with 53 offices in 24 countries. The Singapore office specialises in placing candidates on a permanent or contract basis in a variety of disciplines across the financial services as well as commerce industries.

Thinking Relocation? Think Santa Fe. Santa Fe is a leading Relocation Services Company, providing a comprehensive range of the highest quality services to individual and corporate clients. When it comes to selecting a relocation service provider, we make it easy!

Tel: +65 6228 0294 Email: gwen.lim@robertwalters.com.sg (Gwen Lim, Manager - Human Resources) Web: www.robertwalters.com.sg

Singapore National Employers Federation (SNEF) The Singapore National Employers Federation is a trade union of employers dedicated to preserving industrial harmony and helping employers achieve excellence in employment practices, thereby enhancing productivity, competitiveness as well as the quality of their employees’ work life.

Tel: +65 6398 8588 Email: sales@santafe.com.sg Web: www.santaferelo.com

The Ascott Limited The Ascott Limited is a member of CapitaLand. It is the largest international serviced residence owner-operator with more than 200 properties in over 80 cities across Asia Pacific, Europe and the Gulf region. It operates three award-winning brands Ascott, Citadines and Somerset.

Tel: +65 6827 6957 Email: whp@snef.org.sg Web: www.sgemployers.com/public/whs/whs.jsp

Tel: +65 6736 9800 Email: enquiry.singapore@the-ascott.com Web: www.the-ascott.com

The GMP Group

Times Software Pte Ltd

Founded in 1991, The GMP Group is one of Asia’s leading staffing and human resource consultancies. GMP is headquartered in Singapore with offices in Hong Kong, Malaysia, China and Thailand. The group’s extensive network and comprehensive services affirm GMP’s role as one of the most dynamic staffing professionals in the region.

Times Software Pte Ltd is an international software and consultancy company specializing in software development, project implementation and support of Payroll and HRIS solution. We market and distribute TIMES Payroll/ Human Resource solutions based on the latest leading technologies. We are Microsoft Gold Certified Independent Software Provider (ISV) Partner.

Tel: +65 6736 2022 Email: info@gmprecruit.com Web: www.gmprecruit.com

Tel: +65 6295 1998 Email: sales@timesoftsg.com.sg Web: www.timesoftsg.com.sg

Bimi Beach Club

UNIT4 Asia Pacific Pte Ltd

Phuket’s Only All Day Party Beach Club, Surin Beach, Phuket, Thailand

UNIT4 is a global business software company that provides software for Businesses Living IN Change – delivered via the cloud or on-premise - to help them manage their business needs effectively. The Group incorporates these leading change-embracing software brands, including UNIT4 Prosoft HRMS, UNIT4 Agresso and UNIT4 Consolidation & Cash.

Tel: +66 (0)76 316580 Web: www.twinpalms-phuket.com Facebook : www.facebook.com/bimibeachclub

Tel: +65 6333 6133 Email: prosoft.sales.sgp@unit4.com Web: www.unit4apac.com

TIMES SOFTWARE

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PROFILE INTERNATIONAL HR

Maxwell Chambers

The perfect choice, your preferred venue Located in the heart of Singapore’s business district, Maxwell Chambers is a prestigious refurbished conservation building of architectural and historical significance. Now featuring a modern façade, it offers a range of 24 customised rooms that ensure optimal privacy for your corporate events. Maxwell Chambers was set up for the purpose of being Singapore’s main international arbitration centre, housing top international Alternative Dispute Resolution (ADR) institutions under one roof and providing best-of-class hearing facilities and support services. Singapore, with its reputation for impartiality and integrity, is recognised as a preferred venue for ADR in Asia. Located beside Tanjong Pagar MRT Station, its prime location makes it exceptionally convenient for guests to access the venue. Each room in Maxwell Chambers is acoustically treated to ensure that the ambience and sound is right for every event. Fully outfitted with complimentary state-of-the-art AV equipment (microphones and projectors), wireless Internet connection, and technical support throughout the events, Maxwell Chambers is the ideal venue for corporate meetings, networking sessions, company retreats, conferences, cocktail sessions or business seminars. Video and tele-conferencing services are also available, with full set-up and technical support.

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As Asia is increasingly becoming the destination of choice for companies to hold their business conferences and major events, in the four years since it was set up, Maxwell Chambers has played host to a variety of local and international corporate functions, such as book launches, product demonstrations, cocktail receptions, treaty signings, and AGMs, distinctively enhancing each experience. Maxwell Chambers provides an extensive range of menu selections for different kinds of catering experiences that can be customised according to individual event requirements. Quality hospitality, excellent service and warm staff ensure that their clients’ every need is met. Holding events at Maxwell Chambers is the perfect, effortless option. Their long list of satisfied clients includes onshore and offshore banks, training academies, statutory boards, investment companies, and real estate developers among many others.

For reservations or private tours, please call 6595 9020 or email sales@maxwell-chambers.com. Please quote MCA_HRM1 for a special rate extended to HRM magazine readers only.

The perfect choice your preferred venue

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 is a presgious refurbished conservaon building of architectural and historical signiﬁcance with a modern , oﬀering a range of 24 customised rooms that ensure opmal privacy for your corporate events. Fully ouied with bestofclass facilies coupled with world class hospitality & service, Maxwell Chambers is the place to be.

To arrange for a private viewing of our rooms, please contact our Sales Execuves  preferenal rates extended to HRM readers only.

