Services Overview for property owners
property management
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Contents 3| About us
10| Property Management
3| The Team
10| Move-in & move-out inspections
4| Keyrenter Difference
11| Rent collection
5| Why choose Keyrenter?
11| Renewals
6| Preparing your property for rent
12| Maintenance
6| Marketing your property
13| Ad on services
8| Showings
13| EvictionGuardÂŽ
8| Leasing center 9| Tenant screening 10| Lease signed
Our values At the core of our organization lies a foundation of integrity, honesty, accountability, transparency, and people who genuinely care for clients, each other, and the community.
Our Vision Keyrenter Denver will lead the industry through values, ethics customer service, client satisfaction, innovation, quality and professionalism. We will grow to manage thousands of homes by way of our reputation and the effort of the team. We stand together through growth both as an organization and as individuals through the best technology and education industry wide. We believe that relationships are the foundation of our success and ability to provide the quality of service which we do.
About us We at Keyrenter Denver are committed to offering a rental solution that is affordable, comprehensive, and professional for property owners and tenants. Keyrenter Denver offers complete rental management solutions for single family homes, condos, townhomes in Denver. As members of the NAA and NARPM we are constantly staying updated with the latest industry trends to provide better services. We work hard to maintain a low vacancy rate of 5% or less.
SERVICE GUARANTEE
We invite you to become part of the Keyrenter mailing list to find out more about the latest services and how we can improve your rental property!
We take tremendous pride in our ability to offer the highest level of service. Anything short of a 5 Star rating from our clients is failing in our book. If you are not completely happy with our services, we’ll manage your property for free until you are!
Brandon Scholten
Owner/Employing Broker brandon@keyrenterdenver.com
Nikki Ehlers
Pauline Boenisch
Client Success Manager pauline@keyrenterdenver.com
Property Manager nikki@keyrenterdenver.com
Chris Creger
Director of Leasing chris@keyrenterdenver.com
Alexis Martinez
Assistant Property Manager alexis@keyrenterdenver.com
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Alex Chapin-Koppel
Leasing Consultant alex@keyrenterdenver.com
Jennah Little
Property Manager jennah@keyrenterdenver.com
Keyrenter Difference: Relationships are the key to our success Tenants We are committed to finding the right tenants for your home, setting proper expectations, and building a great relationship with them in which they feel valued and will respect your property. We do all in person showings to begin building a relationship with them. We have a thorough screening process from there before we offer them a lease, and then have them come into our office prior to movein to meet the property management team, understand our expectations, and to give them a welcome gift basket.
Owners Most of our clients are not high net-worth investors, most of them own one rental property, which often was their former and/or future home. We understand renting a home can cause a lot of anxiety, because of this we slow down our process and try to ensure we understand each unique situation and how we can best serve each and every client. We like to make our owners feel welcome and like to initiate communication once they have signed up with us to introduce ourselves. We seek to be proactive in our communication and have high standards for response times from the team. We like to ensure each property is given the attention they need.
Flexible Contract If at any point we aren’t the best solution to your management needs, you can terminate our service - no termination fees, no hoops, no awkward conversations. We will respect your wishes and close out your account in as little as 5 business days.
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Why choose Keyrenter?
The staff at Keyrenter have years of experience with an unsurpassed platform that allows us to deliver custom-fit solutions designed to improve occupancy, valuation, and allows you to reach your real estate investment goals. What do we do differently from other property management companies?
Focus on the Details
Build Goals Together
We firmly believe that value is linked to occupancy, which is why we use the best practices to attract and retain quality tenants. We will maintain your property to ensure it can deliver investment results for years to come.
One of the main things we focus on is making your goals our own. Correct property management requires dedication and experience to ensure each client receives the best service possible. We have been successful in helping thousands of homeowners find ways to maximize their investments through our successful approach to property management. We sit down with each client to set attainable goals and develop solutions to enhance the appeal of your property.
We view your investment like our own. Our team never cuts corners when it comes to property management services. We use a combination of educational tools, cutting-edge technological resources, and ongoing training to ensure our team can provide the best service in the industry.
Real Value. Real Results. Keyrenter Denver understands that our business is not successful without you. We treat every client like family and we create relationships with our clients to drive revenue st reams for both parties. At Keyrenter Denver, we believe in honesty and are always upfront with our customers about the property and different solutions we are using to drive results.
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Preparing your 1 property for rent
Price
Presentation
Pets
Pricing your rental correctly and competitively is critical to its success. We price your rental using our knowledge of the local market, as well as data from current rented properties as well as active listings.
Good quality and clean homes attract good quality tenants. Homes needing work or in disrepair tend to struggle as rentals.
About 70% of all tenants have a pet. If you allow a pet or two, we require that an application is filled out on each pet, and if approved, we offer a $1,000 guarantee which would cover any damage or past due charges that exceed the security deposit.
We will evaluate work needed and discuss a strategy for making your home as marketable as possible based on your budget.
2 Marketing your property High quality edited photos
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Video Tour
Promotion Rather than just placing a sign and posting on one rental site, we place your rental on over 40 sites, market to an internal database we maintain, post on social media, and attract a lot of activity.
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3 Showings Our dedicated leasing agents will be interacting with all leads and showing your property to any prospective tenants. We show properties from 10am to 7pm Monday to Friday and 10am to 5pm Saturday. Our convenient online scheduling makes it easy for prescreened tenants to set up a convenient time to tour your home.
Thursday 8/16 2:00 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM
5:00 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM
5:00 PM
10:00 AM
10:30 AM
11:00 AM
11:30 AM
12:00 PM
12:30 PM
1:00 PM
1:30 PM
2:00 PM
2:30 PM
3:00 PM
3:30 AM
4:00 PM
4:30 PM
5:00 PM
5:30 PM
Friday 8/17 2:00 PM Saturday 8/18
4 Leasing center Calls are taken from 9am to 9pm Monday to Friday and 9am to 5pm Saturday & Sunday. We respond to prospective tenants when others are closed and losing those opportunities.
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6:00 PM
5 Tenant screening Finding the best tenants can become a major challenge for anyone. We understand how hard it is to find tenants, and keep the good ones!
Deposits
Tenant challenges helped us create a comprehensive tenant screening process that allows us to identify the best tenants. Our job is to weed out any potential red flags that could translate to trouble with tenants down the road.
Liability
We understand that the only way for your property to make money is to keep tenants inside. We have created our 14 point screening process to find tenants that not only pay on time, but ones that will respect your property as if it were their own.
Tenant Orientation
94% of tenants get some or all of their deposit back
We require that your tenants maintain liability insurance to cover and protect you in the unlikely event of damage, accident, or injury. This is required before keys are given.
We have the tenants come into our office to meet us, understand our expectations, review maintenance info, and we give them a gift basket prior to their move.
TENANT GUARANTEE
We are so confident in our screening process and ability to find qualified tenants, that if we find a tenant for your property and the tenant breaks their lease for any reason, we will find a new tenant at no cost to you.
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6 Lease signed Once we’ve found a qualified tenant, we write up the lease and tenants sign, and we also sign as your agent. Our lease has gone through attorney review and been stress tested, and is up to date to coincide with rental trends and laws.
Property 7 Management We manage the property for you including handling all tenant communication, addressing tenant questions and concerns, ensuring the lease is being followed, and doing our best to provide a positive experience for the tenant so that they are likely to renew their lease. Code: 1=OK / 2=Dirty / 3=Missing / 4=Repairs Needed / 5=Scratched/Chipped / 6=Broken / 7=Touch-up / 8=Needs Painting / 9=Needs Replaced / N/A= Non Applicable Bathroom 1 Walls & Ceiling Floors Light Fixtures Light Bulbs Windows / Screens Window Blinds Cabinets - Handles Mirror Counter tops Sinks & Faucets Tub / Shower Toilet TP Holder Towel Holder Doors Exhaust Fan Other
Move-in & 8 move-out inspections We complete a fully documented, floor/wall/ceiling interior and exterior move-in inspection which is then used to compare against a similar move-out inspection. In this way we can hold tenants accountable for any damages or repairs deducted by their deposit.
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Bathroom 2 Walls & Ceiling Floors Light Fixtures Light Bulbs Windows / Screens Window Blinds Cabinets - Handles
MI
MO
MI 1 1 1 1 n/a n/a 1
MI Comments MO Some wall tiles cracked
2 2 1 1 n/a n/a 1 1 2 1 1 1 1 1 1 1
Chipped
Chipped
MO
MI Comments MO
9 Rent collection We make paying rent easy by offering free online and recurring payment options to our tenants. In the event a tenant pays late, we handle the entire notice and collection process, while keeping you in the loop. Each month we prepare and publish an itemized statement for the month in your owner portal, and we initiate a direct deposit to your bank account.
Keyrenter Property Management Denver
10 Accounting
Period: 29 Sep 2018-31 Oct 2018
2600 W 29th Ave Unit B Denver, CO 80211
Owner Statement John Doe Properties
1 Main St Apt 100 Jersey City, New Jersey, NJ 07302
Date
Each month we will collect rent from the tenant. From the rent funds we can handle payment of any invoices like maintenance work and management fees, and then disburse a payout to you.
Payee / Payer
10/03/2018 Jane McMahon 10/10/2018 Keyrenter Property Management Denver 10/31/2018 Keyrenter Vendor 10/31/2018 Jane McMahon
1000 Main St Apt 1 Denver, CO 80222
Type
eCheck receipt eCheck
Reference
Description Beginning Cash Balance as of
E612-9972 C678-8B4A
Income
Management Fees - Manageme nt Fees for 10/2018
Check
2188
General Landscaping - Sprinkler Blowout Sprinkler Blow Out
463B-97F2
Owner Draw - Owner payment
Balance 0.00
2,420.00
eCheck
for 10/2018
2,420.00 217.80
2,202.20
55.00
2,147.20
2,147.20
Ending Cash Balance
Total
Expense
09/29/2018
Rent - October 2018
0.00 0.00
2,420.00
Property Cash Summary
2,420.00
Required Reserves
You will also receive an itemized statement detailing the month’s income and expenses, as well as any corresponding invoices from maintenance work that was completed.
Work Order Estimates
0.00 0.00
Invoice #24
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Oct 23, 2018 BILL TO Key Rente r Property Manageme 2600 w 29th nt Ave Denver, CO nikki@keyre nterdenver.com
FROM Sky’s The Limit Land scaping 325 harlan st Lakewood, CO 80226 skylerpetit@ yahoo.com | +1 72042
28835
INVOICE ITEM
S
Sprinkler blowo
ut AMOUNT $55.00
Page 1 of 1
MESSAGE Thank you for your busin ess. Sprinkler blowo ut for 1449 S Filbert Way
PAYMENT
$55.00
DUE NOV 07, 2018
11 Renewals We reach out to you 60-90 days before the lease expires to begin the renewal process. We will typically recommend a 3% increase as a way to balance keeping up with your expenses (taxes, insurance) while keeping your costs down by minimizing vacancy, reducing wear and tear on the home from move-ins and move-outs, and keeping quality tenants in the home.
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72%
renewal rate for 2018
Page 1 of 1
12 Maintenance We offer a variety of services and cater our maintenance programs to your needs. In addition to screening and troubleshooting tenant requests, we also have preferred pricing agreements with licensed and insured vendors, can offer landscaping, weed control, sprinkler maintenance, and other services. When a tenant makes a request for service, we have a vetting and screening process: 1. All maintenance issues are called into our maintenance line – tenants will get a live person on the phone 24/7. 2. We will diagnose and troubleshoot with the tenant over the phone at no additional cost to you. Often times we are able to resolve issues by sending the tenant simple instructions. 3. We first determine if the issue is the responsibility of the tenant or the owner 4. We then determine whether or not the request is a necessary repair according to the lease or other ordinances
5. We check to see if it could be under warranty from previous work. Although home warranties are not recommended, we will do our best to run repairs through a home warranty where applicable. 6. We alert you at the time that we dispatch a vendor. If the repair will exceed $300, we will get your approval before proceeding (emergencies will be handled immediately without waiting for your approval). 7. We oversee the work until completion. 8. We send out a tenant survey to ensure the work is completed, and also make sure the provider was professional, timely, and respectful to help in our ongoing evaluation so we know the best vendors that we can trust to do work on your property. 9. Once the bill is received, we pay it from your reserve, or the following month’s rent payment. This will be reflected on your owner statement and a copy of the vendors invoice will be provided.
MAINTENANCE
GUARANTEE
If our team of staff or vendors complete repairs or maintenance on your home, it will be completed right the first time or it will be fixed at NO additional cost to you.
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Add-on Services Many of our property owners prefer to have us handle various services to help preserve and maintain their properties.
Sprinkler Service You can choose to have us handle the sprinkler turn-on and winterizing process for you. We do not take the risk of having tenants handle this on their own (they forget or don’t do it right).
Inspection Service & HVAC Service Initial Inspection, move-in, and move-out inspections are included with the service. We also offer routine inspections which are available up to twice per year to add value to your investment and ability to stay informed and make decisions as a landlord
Yard Care & Snow Removal (if vacant) If your property is vacant (single family homes primarily), we can take care of the mowings and snow removal to keep it looking nice. Often times the property isn’t vacant long enough to need a mowing, but if it does, you will want it looking nice.
Yard Care (Spring through to Fall) Yard care and upkeep is often a concern of property owners. Generally, tenants are required to mow and maintain the yards at a single family home. We do however offer the owners a plan to handle all mowing to ensure curb appeal is maintained.
EvictionGuard®
Say Goodbye to Bad Tenants
What is EvictionGuard®?
We know the hassle of bad tenants. Keyrenter Denver, DC can help to reduce the headaches of late rent checks, property damage, and more.
In the event of an eviction/unlawful detainer, Keyrenter will pay for your legal and court fees! This can save you hundreds and reduce the hassle surrounding evictions.
Our 14-step tenant screening process helps to fight against bad tenants by selecting the best tenants possible. However, what about property owners that are already dealing with bad tenants? If you have bad tenants, Keyrenter Denver, DC can step in and handle the eviction for you. Our job is to handle the hard part of being a property owner. Let our team come in and help out with eviction services to prevent future problems.
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Evictions can be one of the most challenging aspect of owning rental property. For any tenant placed by Keyrenter, we will pay for the eviction filing fees, court fees, service fees, legal fees, and constable fees up to $1,500.
property management
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2600 W 29th Ave, #B Denver, CO 80211 P. (720) 739-3000 E. info@keyrenterdenver.com
keyrenterdenver.com