XD E A L U S E R G U ID E
User Guide Contracts for Difference
Version :2.1
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Contents 1.
Accessing your account
6.
Trade history & A/C summary 7.1 Generating reports
2.
The markets tab 2.1 Overview 2.2 Using the Portfolio function
3.
How to make a trade 3.1 Pricing 3.2 Financing & Commission 3.3 Dividends 3.4 Tax 3.5 Long position 3.6 Short position 3.7 Placing a trade 3.8 Stop loss order 3.9 Limit order 3.10 ‘Gapping’ 3.11 Guaranteed stop loss orders 3.12 Building up a position 3.12i Closing a position 3.12ii Expiration of bets
4.
Margin requirement 4.1 The concept of leverage 4.2 Margin calls
5.
How to place ‘new orders’ 5.1 New order 5.2 Amending an order
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7.
Managing your account 8.1 Changing your contact details 8.2 Changing your password
8.
Banking transactions 9.1 Deposits 9.2 Withdrawals
9.
Technical difficulties
10.
Contact us
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1.
Accessing your Delta Index Account
Using your internet browser, navigate to www.deltaindex.com
Click on the CFD login box. Enter your Delta Index username and password and click the arrow button.
If you enter an incorrect username and password you will be prompted to try again. If you do this three times you will be locked out of your account. If this occurs you must contact a member of the client team on 1850 88 20 20 or +353 1 6648500 to enable your account.
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2.
The Markets Tab
(b) Contract Currency
(c) Sell Price
(d) Buy Price
(e) Price changes
(f) Information Button
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(g) Quantity Box
(h) Placing Trades
(a) Name of Market
(i) Placing Orders (j) Charting
(k) Add to watchlist
(l) Navigating the markets (m) Account number
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(n) Trading resources
(o) Profit or loss generated from current open positions
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When you login the application will open on the Markets tab. You will see a screen similar to the one above.
(e)
Price changes Net change
(a)
Name of Market
This identifies the name of the underlying asset on which the trade is being placed Delta Index offers a wide range of markets which are available to trade. Our product list is updated and expanded on a regular basis and is available on our website. If there is something we don’t have which you would like to trade please email client@deltaindex.com or give us a call on 1850 88 20 30. If it meets our criteria we will get it listed for you.
The number of points by which the market has changed since the open that day. High Price The highest buy price the market reached during the day. Low Price The lowest sell price the market reached during the day. Last Change
(b)
Contract Currency
All Contracts for Difference are traded in the currency of the underlying instrument. The currency field indicates the currency that the CFD will be traded in. (c)
Sell Price
The live market price at which you can currently sell. (d)
Buy Price
The live market price at which you can currently buy.
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The most recent time the price was updated. Last movement
The most recent change in price, whether up (green) or down (red).
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(f)
‘i’ button (g) & (h)
Clicking on this button will pop up a box containing relevant information for the specific market. This includes the Market Name, Currency, Trading hours, Market Expiry, Low/High, Last Change, Commission Rate, Margin, Status and Min/Max Quantity.
Placing trades
In the quantity box type the number of CFDs you wish to trade on the specific market. Once you have done this, review the stop loss distance and if you are happy with it click “trade” to open a position. This is further discussed in Section 3: How to make a trade.
(i)
Placing orders
The ‘Order’ button allows you to place orders to trigger when the market reaches certain levels. This is further discussed in Section 5: How to place orders.
IMR (Initial margin requirement) Margin is required in the account before any trade can be made. This money is collateral to cover any potential losses which may be incurred. A client must maintain at least this amount in his/her account to keep a position open. Margin requirements are reviewed regularly and are subject to change. To determine the amount of cash you need in your account for a specific position, multiply your quantity of CFDs by the mid-price by the percentage IMR. For more information please see Section 4: Margin Requirement.
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(j)
Charting
Clicking on this button will bring up a new window displaying a chart of the market which you have selected. For further information on charting you can download the help document by clicking here. Note that if you have popups disabled on your internet browser you may need to hold down the Ctrl button (bottom left) on your keyboard while you click the charting icon.
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(k)
The Watchlist function
The Add to List icon allows you to select markets you are interested in watching and add them to your personal watchlist. To do this, simply find the market you are interested in and click on the icon once – you will see a tick mark appear:
This market has now been added to your watchlist. You can access this by selecting ‘Watchlist from the dropdown menu in the bottom left of the screen. You can remove markets from your watchlist by un-checking the ‘listed’ icon for the desired market. (l)
Navigating the markets
The drop down menus in the bottom left of the screen will allow you to view markets by different categories, Product Type and Alphabetical.
(m)
Account number
This is the account number you should use when communicating with Delta Index, whether over the phone or online. (n)
Trading resources
This shows the amount of money you have available to commit to new positions after taking account of the positions which you already have open. (o)
Open Profit and Loss
The current profit/loss on your open positions.
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3.
How to make a trade
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Contracts for Difference (CFD) is an agreement, between you and Delta Index, to exchange the difference in the value of a particular instrument between the time at which the contract is opened and the time at which it is closed. To trade CFDs you buy or sell a number of CFDs on the selected market. It is not necessary to predict the exact movement in price, merely the direction. You gain the difference in price multiplied by the number of CFDs. If the price moves against you, you loose the difference in price multiplied by the number of CFD’S.
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3.1 Pricing For each instrument two prices will always be displayed, buy and sell. If the client thinks that the instrument (share/ commodity etc.) will rise in value, then he/she ‘buys’ it at the buy price (long position). If he/she thinks that the instrument will fall in value then he/she ‘sells’ at the sell price (short position). Delta Index quotes prices in the same format as they would appear in the live market, however the Delta Index price includes our dealing spread. For example if a share is trading at €11.05 including our dealing spread this will be quoted as 11.05 on the Delta Index trading platform. One of the benefits of CFDs is that you have the option to take either a positive or negative view on the value/price of an asset. Trading up, or ‘going long’ means that you are entering a new buy position in the expectation that the price will rise. Trading down, or ‘going short’ means that you are entering a new sell position in the expectation that the price will fall.
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3.2 Financing Charges & Commission
3.3 Dividends
Financing Charge
Although with CFDs you are not the beneficial owner of the underlying asset, you are eligible for the effects of dividends if you hold an open position in a company on the ex-dividend date. How you are affected by dividends depends on whether you hold a long or a short position in the underlying company on the ex-dividend date.
Any CFD position held overnight becomes liable for a financing charge. When you enter into a CFD trade you are in effect entering into a credit transaction with Delta Index as we must make the necessary liquidity available to you. All financing charges are calculated daily at the close of business. The amount you are charged depends on the total value of the position you hold and the direction of your position. If you hold a long CFD position you are charged cost of funds plus the Delta Index financing charge.
Holders of Long positions: The holder of a long CFD will receive, on the ex-dividend date, a payment that equates to the net dividend of the underlying share.
If you hold a short CFD position you are eligible for the difference between the cost of funds and the Delta Index financing charge.
Holders of Short positions: A holder of a short CFD position will, on the ex-dividend date, be charged the gross dividend by way of debit to their account. You are advised to check the dates of any impending dividends before entering into Equity CFD positions.
Cost of funds is defined as the Interbank Offer Rate in which the contract is quoted e.g. for UK shares this is LIBOR. For more detail on the Delta Index’s financing charges please view our Product Information Sheets.
3.4 Tax
Commission A commission rate is charged when a position is opened or closed. Commission rates vary but on liquid shares, the commission rate would typically be 0.05%. For more detail on the Delta Index commission rates please view our Product Information Sheets.
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While tax treatment varies across jurisdictions, broadly speaking, any gains (including dividend income and financing payments) made on a CFD trading are liable to Capital Gains Tax (CGT). Gains are usually off-settable against losses which can reduce any tax liability. Of course investors should seek their own tax advice to confirm this. All investors are solely responsible for tax reporting to their domestic tax authority.
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3.5 Example Long position Opening the position Company ABC plc Currency Euro Current Quoted Price 110.80(sell) – 110.87 (buy) You think the market is going to rise so you ‘Buy at the higher price Number of CFDs 1,000 Opening the position Buy 1,000 CFDs @ 110.87 Total exposure €110,870 (price x number of CFDs) Margin rate 10% Margin requirement €11,084 (Mid-Price x number of CFDs x margin rate) Commission Rate 0.05% Commission charged for opening €55.44 the position (Total exposure x commission rate) Financing the position Financing rate (Libor 3% + Delta Index rate 2.5%) Financing is calculated daily based CFD Current ABC plc. price Total exposure (price x number of CFDs) Financing charge (Total exposure x financing rate) 365
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5.5% on the closing price of your 110.90-110.97 €110,970 €16.72
Dividend A week after you open the position the underlying share goes ex-dividend Dividend amount per share 10c Dividend value €100 (number of CFDs x dividend amount) For all long positions the net dividend value is credited to your account. Closing the position Currency Current Quoted Price Two weeks later the market has position. You ‘sell’ 1,000 CFDs Number of CFDs Closing the position (you must do the opposite trade you did to open the position) Total exposure (price x number of CFDs) Commission Rate Commission charged for closing the position (Total exposure x commission rate)
Euro 113.80 (sell) – 113.87 (buy) risen, you decide to close your 1,000 Sell 1,000 CFDs @ 113.80
€113,800 0.05% €56.90
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3.6 Example Short position
Calculating Profit Profit on trade Difference between and opening price
closing Closing price Opening price Difference Profit on trade €2,930 (Difference x number of CFDs) Gross Profit Profit of trade €2,930.00 Total commission (opening - €112.34 and closing) Financing charge for 10 days - €163.10 Dividend + €100 Gross Profit €2,754.56
113.80 110.87 2.93
Our example highlights the advantages offered by margin trading. In this case only 10% of exposure had to be made available by the investor in order to be able to make the trade. Please keep in mind that the results of our trading example are based on the assumption that the price moves in your favour. If an adverse price movement occurs your trade may result in a margin call. Depending on the nature of your trade your losses may be unlimited. You should only trade if you are prepared to accept that degree of risk. Also note that the quoted Delta Index price would already include the dealing spread which typically amounts to 0.05% per side for equity CFDS.
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Opening the position Company Currency Current Quoted Price
ABC plc Euro 110.80 (sell) – 110.87 (buy) You think the market is going to fall so you ‘Sell’ at the lower price Number of CFDs 1,000 Opening the position Sell1,000 CFDs @ 110.80 Total exposure €110,800 (price x number of CFDs) Margin rate Margin requirement (Mid-Price x number of CFDs x margin rate) Commission Rate Commission eligible for opening the position (Total exposure x commission rate)
10% €11,084
0.05% €55.42
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Financing the position Financing rate
0.5%
(Libor 3% - Delta Index rate 2.5%) Financing is calculated daily based on the closing price of your CFD Current ABC plc. price 110.10- 110.17 Total exposure €110,100 (price x number of CFDs) Financing charge
Currency Euro Current Quoted Price 102.20 – 102.27 Two weeks later the market has fallen, you decide to close your position. You ‘buy’ 1,000 CFDs Number of CFDs 1,000 Closing the position Buy 1,000 CFDs @ 102.27
You receive €1.50
(Total exposure x financing rate) 365 Dividend A week after you open the position the underlying share goes ex-dividend Dividend amount per share 10c Dividend value €100 (number of CFDs x dividend amount) For all short positions the gross dividend value is debited to your account.
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Closing the position
(you must do the opposite trade you did to open the position) Total exposure (price x number of CFDs) Commission Rate Commission charged for closing the position (Total exposure x commission rate)
€102,270
0.05% €51.35
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3.7 Placing a trade When placing a trade, decide what you want to trade, which direction you think the instrument will move and how many CFDs you want to trade. Enter the number of CFDs into the quantity box on the right as shown below and click the trade button.
Calculating Profit Profit on trade Difference between closing Closing price and opening price Opening price
Profit on trade
Difference €1,470
112.27 110.80 1.47
(Difference x number of CFDs) Gross Profit Profit of trade €1,470.00 Total commission (opening - €106.77 and closing) Financing charge for 10 days + €14.70 Dividend - €100 Gross Profit €1277.93 Our example highlights the advantages offered by margin trading. In this case only 10% of exposure had to be made available by the investor in order to be able to make the trade. Please keep in mind that the results of our trading example are based on the assumption that the price moves in your favour. If an adverse price movement occurs your trade may result in a margin call. Depending on the nature of your trade your losses may be unlimited. You should only trade if you are prepared to accept that degree of risk
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You will then be given the option of setting your stop loss and limit orders. This trade window quotes live streaming prices within the Buy/Sell arrows. Click on your choice to make your trade.
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3.8 Placing a stop loss order A trader will confirm your requested price and you will receive a trade confirmation.
Placing orders is a method of controlling the amount of money that you risk on trading. Stop loss orders are used to minimise losses while limit orders are used to take profits on the upside. You can also place new orders which enter positions when the desired price level is hit in the underlying market. The benefit of having automatic orders means that you don’t need to watch your screen 24/7 in order to be a successful trader. Note that orders are not guaranteed unless specified as such at the time of making the trade however see the Section 3.7 Gapping. A ‘Stop Loss Order’ is the method used to limit the losses on any individual trade. It literally means ‘when the loss on a trade reaches the point where I no longer wish to risk any more money then close me out of my trade’.
Your open positions will be automatically adjusted, reflecting the impact of the new trade.
Requotes In times of excessive market volatility it May occur that we cannot put through the trade at the requested price as the price of the underlying market may have moved. In these exceptional occasions we must ‘re-quote’ you which means we send back a screen with a new price for your consideration. You then have 8 seconds to accept the trade at the price or cancel the trade.
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Delta Index automatically applies a stop loss to any new trade, unless a client specifically declines this facility. This stop level will be quoted on the trade ticket and will be repeated in your emailed contract note. The stop loss level is placed when a new position is opened. On the ‘Place Trade’ dialog box, the client adjusts the ‘Stop loss distance’ to the required level. The default level is half the margin requirement. There is no basis for this and you should always adjust your stop loss level as desired. Note that there is a minimum distance where the stop level must be placed away from the current market price.
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3.10 ‘Gapping’ In certain circumstances the execution level of a stop loss may be altered due to conditions beyond the control of Delta Index. If the relevant underlying market is open and trades through or ‘gaps’, the order will be executed at the Delta Index quote based upon the first price Delta Index are reasonably able to obtain in the underlying market. Orders which do not have a guaranteed order attached are filled on a best efforts basis.
3.9 Placing a limit order A ‘Limit’ order is a specific order placed against an existing open trade and is used as a method of taking your profit when the quote reaches a level at which you wish to exit your trade. It is effectively the opposite of a stop loss. A limit order can be placed by entering the desired level when placing the trade, similar to the stop loss above. To add a new limit order to an existing position go back to the markets tab and find the market where you want to place the limit order. Next click on the Order button to the right of the screen and enter the order details. Remember that if you currently have an open long position then you will be placing an order to sell. Note that if the position is closed either manually or by order, all remaining orders will be cancelled.
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For example: let’s say you bought 100 Bank of Ireland CFDs on Tuesday before the market closes. You got in at 8.95 and placed your stop loss order 100 points away at 7.95.That evening, Bank of Ireland announces that their profits did not meet expectations and they expect tough times ahead. This is bad news and investors will want to sell some of their positions as a result. However the market is closed at present so no trading will take place until it opens again. The next morning Bank of Ireland opens 200 points lower, at 6.95. This 200 point ‘gap’ means that there was no trading in between, since as a result of the news, the shares have lost value. The price has ‘gapped’ down through your stop loss. Since there was no trading in between, Delta Index cannot execute your stop order in the live market and thus has to trade at the next available price, 6.95. Thus, although your stop was at 7.95, you would have been closed out of your position at 6.95, incurring a loss twice the size of what you expected. It is your responsibility to ensure that you are aware of the risks involved in non-guaranteed stops and the potential liability that you may incur should the markets gap or encounter a Force Majeure. For further information please read the Delta Index Terms and Conditions.
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3.11 Guaranteed stop loss orders
3.12 Building up a position
You may choose to opt for a guaranteed stop loss order if you wish to ensure that your position will be closed exactly at the target price and be protected from any potential market gapping.
XDeal allows users to build up positions in a trade. This means that if you have an open trade it is possible to increase the quantity on that trade and build up a larger position. Let’s look at an example.
Guaranteed stop loss orders offer more protection than ordinary stop loss orders since, as the name suggests, they absolutely guarantee that you will be stopped out of the position at the price you requested. For example, say you place a trade on the FTSE 100 Rolling Cash at 5060 and set a guaranteed stop loss at 5000. In the event that the market gaps to 4950- without ever trading at 5000 - a guaranteed stop loss will get you out at the 5000 target price, but an ordinary stop loss may not. Guaranteed stop loss orders are not available on all markets and they have an associated minimum and maximum trade size, as well as a minimum stop distance which means that their target price needs to be at least 5% away from the current price. There is an additional charge for this type of order which is called the guaranteed stop loss premium.
Allied Irish Banks is trading at Sell Buy 5.050 – 5.136 You think the price will rise so you buy at the buy price of 5.136 You decide to trade 100 CFDs Some time later, the price falls to 4.911 – 5.001 You decide that you want to increase quantity of CFDs on Allied Irish Banks by another 100. As shown below, you would enter the quantity amount to be added to the original trade into the quantity box. You would buy at the streaming buy price of 5.001. As you’ve held 100 CFDs in Allied Irish Banks.
As can be seen from the screen above, these three positions will automatically consolidate to become one open position in Allied Irish Banks and will take the average price of all three entry points. So now you have 300 Allied Irish Banks CFDs on a long position at an average price of 5.036. You can view the history of how a position was built up by clicking on the plus(+)
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sign next to the contract. You will also be able to edit associated order levels with the individual positions.
3.12i Closing a position An open position can be closed by simply going to the Open Positions tab and clicking on the close button to the right of the position you wish to close.
A new window will open allowing you to choose how much of the position you wish to close. You don’t have to close it all at once. Once you have done this, click on the buy or sell button, depending on the direction of your position. You will then receive a trade confirmation from the dealer. Your open positions will then be automatically adjusted for the trade. Note
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You don’t need to close out your entire position at once – you can choose to close out a partial amount and keep the remainder open.
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3.12ii Expiration of trades
4.
Margin requirement (IMR)
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Delta Index offer certain future CFDs which have a fixed expiry. Expiry dates for expiry CFDs can be found by clicking on the “i” button on the trading platform. If your trade is still open on that date of expiry then it will be automatically closed out by us unless instructed otherwise. It is possible to extend your position by ‘rolling over’. Within a month of expiry Delta Index will post a price for the next calendar contract. You may then roll your position on to the new contract. Rolling over involves closing out of the existing over position at the mid market price and opening the same position on the new contract as normal. Therefore only half the spread is charged on a rollover. A rollover can be done over the phone with Delta Index or online by selecting the open positions tab and clicking on the rollover button on to the right of your open position.
Remember, you can rollover as many times as you like.
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Margin is required in the account before any trade can be made. This money is collateral to cover any potential losses which may be incurred. A client must maintain at least this amount in his/her account to keep a position open. Margin requirements vary across and within each instrument type and are based on the volatility of the underlying asset. These are reviewed regularly and are subject to change. The amount of margin required on deposit varies depending on the financial instrument. Typically, the requirement for shares is 10% 25% of the total value of the position. Multiply the mid-price by the % margin required (IMR) and multiply this by the quantity of CFDs you traded to work out how much you need in your account to make the trade. Each instrument has an individual margin requirement which can be viewed by clicking on the ‘ ’ button. This will pop up a new window with the individual market details.
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CFDs (8.95 * 1,000 = €8,950). Therefore the leverage on trading Bank of Ireland is 6.67, (€8,950 ÷ €1,342.50). Clients should be aware that they are exposed to the full amount of the position. Risk can be managed using stop losses (see Section 5: How to place orders), however stops are not guaranteed and ‘gapping’ may occur.
4.2
Let’s have a look at the margin that would be needed for the long and short position. Long position Bank of Ireland Mid price
8.95
Quantity of CFDs
1,000
Margin Required
15%
Margin needed in your account
8.95 * 0.15 * 1,000 = €1,342.50
For example, Bank of Ireland is trading at 8.90-8.95 and you decide to take a 1,000 CFD long position. The initial margin required for Bank of Ireland is 15%. Therefore the total margin required is €1,342.50 (1,000 * 8.95 * 0.15). The total exposure to the underlying asset is the quoted price multiplied by the number of
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Margin calls
The margin requirement is the amount you must have in your account in order to fund the position. If the position goes against you and you don’t have enough funds to maintain the position, you are said to be in negative margin. Delta Index does not offer credit facilities and as such you will need to add new funds into your account or reduce your position in order to get back into positive margin territory. You should keep track of your account to ensure you have enough margins to cover your positions. If your margin level falls below the required 100% level you are then “in margin”. Once you are in margin your position (or positions) can be closed out by Delta Index at any time. You should ensure that you have sufficient funds in your account at all times to cover your margin requirements. It is up to you to monitor your margin situation and take action if required. Delta Index will attempt to alert you that you are in margin by email. You will usually receive an email every hour during business hours while you are in margin. Delta Index may, particularly in fast moving markets, close out any or all of your positions to restore you to the required margin level at any time without any communication whatsoever.
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60
4.1
The concept of leverage
50 40
Contracts for Difference involve trading on leverage. This means that traders can gain exposure to a position without having to put the full value of the position on deposit. Instead a portion of the value of the position, known as margin, is deposited. This is known as leverage; using a small amount of money to ‘lever’ up to a larger position. While this results in great benefits if the position is going favourably, the risks of losses are also multiplied. The concept is much like putting down a deposit on a property and borrowing the balance. The effect of leverage is to increase both the risk and the return potential of your investment. Furthermore, the amount of leverage varies significantly across contracts as does the level of volatility. The chart below illustrates the leverage across different instruments. The more volatile the asset, the higher the leverage and the higher the risk.
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30 20 10 0 Shares
Indices
Commodities
Currencies
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5
How to place ‘New’ orders
5.1 New Orders A new order can be placed on the system to buy or sell an instrument at an agreed price. For example, HSBC is trading at 8.55-8.58. You want to buy it if it rises to 8.63. You can place an order on the system to buy 100 CFDs (for example) of HSBC if the price hits your target of 8.63. Equally you can place an order on the system to take a short position at a certain price. This can be done by selecting the markets tab, clicking on the orders button on the right of the appropriate market and entering the relevant data. This can be seen on the screen shot below.
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5.2 Amending an order Once a stop, limit or new order is placed on the system it can be amended at any time. By selecting the ‘Orders’ tab on the main screen all orders lying on the system will be displayed. Each one can be amended by clicking on the amend button on the right hand side and entering the appropriate data. The limit order and new order may also be cancelled from here by clicking on the cancel button but as you must trade with a stop order there is no option to cancel it.
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6.
Trade history & A/C summary
Trade History
Generating reports Clicking on the ‘Generate Report’ button allows you to receive an email containing more details on your trade history. The two types you can have emailed to yourself are:
Clicking on the Account Summary allows you to see an overview of your account valuation, current trading resources and recently closed positions. You can choose to view the data by different categories such as market group, status etc.
1 A/C Statement This will generate a report showing all transactions for the specified period. This will include all trades and orders executed and cancelled. 2 Trade History The summary report is more focused on account debits and credits and will show profits and losses on each individual trade.
After choosing the type of report, next select the dates you want the report to look at. Finally you must click confirm to request that an email is sent to you containing your requested report.
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Convert Currency Account Summary Clicking on the Account Summary allows you to see an overview of your account valuation, current trading resources and recently closed positions.
When you trade a CFD that is denominated in a different currency from the base currency of your account, any profit or loss you make from that trade will remain in the currency of the trade until you convert the currency back to the base currency of your account to withdraw it. To convert funds select the convert currency button in the account summary tab. Enter the amount you would like to convert, as well as which currency you want to convert from and which currency you want to convert to and click get quote. A quote window will appear. If the exchange rate is satisfactory select confirm and your currency exchange will be confirmed.
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7.
Managing your account
Clients can alter their personal contact and banking details online through the Client Details tab.
7.1 Changing your contact details Contact details can be changed by clicking on the “My Details” tab shown above on the top left of the screen. When you have edited your required details click ‘Save changes’ to update. You will be prompted for the answer to your personal security question in order to complete the changes. Alternatively you can contact a member of our Client Services team to update your details over the phone.
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7.2 Changing your Bank account details
Clients can edit their bank account details by going to the Bank Details tab in the Client Details section. You will be asked to confirm your password before entering this area. When you have made changes, click on the save changes button to update. You will be asked for the answer to your personal security question to complete the change.
7.3 Changing your password For security purposes your password must contain at least 8 characters, with at least 1 capital letter and 1 digit. You can change your password online by clicking on “Change Password” , you will be asked to submit your old password first and then select a new one. In order to do this, you may also be asked a security question, the answer to which you chose when you first opened your account. Alternatively you can contact a member of our Client Services team to change your password over the phone.
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8.
Banking transactions
8.1 Deposits Funds can be deposited with Delta Index by credit/debit card, bank transfer, cheque or bank draft. When transferring money via a bank you can notify Delta Index by selecting the Banking tab and entering the relevant data informing us that you have transferred money into our account. When we confirm that the money has been transferred into Delta Index bank accounts, we will realise the funds into your trading account. If you are transferring from your AIB account to Delta Index Client Account with AIB, or from Bank of Ireland to Delta Index Client Account with Bank of Ireland, funds should be received with 24 hours. However, for inter-bank transfers you should allow 3-4 working days for the funds to be received. Please ensure to quote your account number in the narrative on the transfer.
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Delta Index Client Bank Accounts
Account Name:
Delta Index Client Account
Account Number:
02545093
Sort Code:
93-10-63
Bank:
Allied Irish Bank
Bank Address:
52 Upper Baggot Street, Dublin 4
Account Name:
Delta Index Client Account
Account Number:
19969815
Sort Code:
90-14-90
Bank:
Bank of Ireland
Bank Address:
Head Office, Lower Baggot Street, Dublin 2.
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Credit & Debit/Laser cards
Cheques
We accept credit and debit card transactions over the phone and in real time online through the Banking tab on the trading platform by selecting the Banking tab and entering the relevant data.
Cheques should be made payable to Delta Index Ltd. and existing clients should quote their account number on the back of the cheque. Cheques should be sent to:
Please note that while Laser card transactions are free, there is a 2.5% charge on all debit and credit credit card transactions which are waived for the opening of an account but which applies to all proceeding transactions.
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Accounts Dept Delta Index The Sweepstakes Centre Merrion Road Ballsbridge Dublin 4
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8.2 Withdrawals Withdrawals will only be made by bank transfer into your nominated bank account (details of which you will have supplied upon account opening). Withdrawals can be requested online through the banking tab. Requests made before 4pm will be processed that same day. This means that the transfer request will be placed with our banks and funds should be received within 24 hours. However, for non AIB and Bank of Ireland account holders, funds transfers can take up to 4 working days. Withdrawal requests received after 4pm will not be processed until the following working day.
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9.
Technical difficulties
You can log into your Delta Index trading account at www.deltaindex.com If you are experiencing any difficulties when logged in to the trading platform please ensure that both your operating system and browser are up to date. You can check this by visiting http://windowsupdate.microsoft.com/ and following the instructions there. ‘I can’t remember my username or password’ Call the helpdesk, 1850 88 20 20, email client@deltaindex.com or go to www.deltaindex.com to request a callback. ‘I’ve been locked out of my account’ Call the helpdesk, 1850 88 20 20, email client@deltaindex.com or go to www.deltaindex.com to request a callback. ‘When I log in all I see is a blank screen’ The trading platform runs using flash. You may need to update your flashplayer. This can be done by connecting to the following address:
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http://www.adobe.com/shockwave/download/download.cgi?P1_Pro d_Version=ShockwaveFlash If experiencing other problems please do the following: In your browser, go to Tools, Internet Options: 1. Select the Privacy Tab 2. Click the Edit button 3. Enter www.deltaindex.com and click Allow 4. Click OK In your browser, go to Tools, Internet Options: 1. Delete Cookies (and press OK) 2. Delete Files 3. Select "Delete all offline content" 4. Press OK 5. Select "Settings" 6. Set to "Always get a new page" 7. Press OK Display issues with Mozilla Firefox In your browser, go to Tools, Options: 1. Click on Content Tab 2. Click the Allow Sites Button 3. Enter www.deltaindex.com and click Allow 4. Click OK In your browser, go to Tools, Options: 1. Click on Privacy Tab 2. Click the Clear Cookies Now Button 3. Click OK
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Display issues with Netscape In your browser, go to Tools, Options: 1. Click on Site Control 2. In the My settings Frame click on Add Site 3. Enter www.deltaindex.com and choose below that I trust this site, 4. Click Add Site 5. Click OK In your browser, go to Tools, Options: 1. Click on Privacy Tab 2. Click the Clear Button across from cookies 3. Click OK
Netscape Navigator Go to: Tools Options Site Controls Web Features Then if ‘Enable Java’ is clicked then Java is already installed Mozilla Firefox Go to: Tools Options Web Features Then if ‘Enable Java’ is clicked then Java is already installed How do I Install Java? 1. Go to: http://www.java.com/en/download/index.jsp 2. Click the download button 3. Follow the installation instructions on the Java website.
‘My charting doesn’t work’ ‘Nothing happens when I click on the charting icon’ Delta Index Trading pages have links to charts for you to view detailed trading information. Our charts need java to be installed to view. To ensure Java is installed on your PC check one of the following options: Internet Explorer Go to: Tools Internet Options Advance Tab Then if the Java (Sun) is clicked then Java is already installed
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You may also have popups disabled. Hold down the Ctrl button on your keyboard while clicking on the chart button. If the problem persists, please contact a member of our IT team on, 1850 88 20 20.
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10. Contact us Delta Index's offices are situated on Merrion Road in Ballsbridge, opposite to the RDS. Delta Index The Sweepstakes Centre Merrion Road Ballsbridge Dublin 4 Ireland Lo-Call( within Ireland):
1850 88 20 20
Dealing line:
1850 88 20 30
Phone (outside Ireland): + 353 1 664 8500 Fax: +353 1 664 8555 Email: client@deltaindex.com We welcome all enquiries and feedback. For any feedback or comments email us at feedback@deltaindex.com
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