Who are we?
About Us
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becan communications is a fast expanding company and is fully registered under Kenyan laws. The Direc-tors are visionaries who have great experience in soft skills training. Soft skills training focuses on vital workplace skills like communication, team building, conflict resolution, problem solving, self-awareness, decision-making, motivation, emotional intelligence, critical thinking and positive interpersonal interac-tions. An organization would be very effective if all leaders, managers and employees understood how to com-municate effectively; could deal with their own and each other’s emotions; could motivate their employ-ees and had the ability to promote positive interpersonal relationships. An organization will not be successful if all people focus on are the technical skills. Soft skills are a must for all organizations that look to grow and become a success. At Abecan, we have researched well over the years and proved businesses must invest in training their staff on soft skills, products and services and new trends in the market.
Our Vision
To be the best training and consultancy firm in Africa
Our Mission
To partner with businesses in realising great success and a high Return on Investment for their ventures by providing quality training and consultancy. We envisage a business world where both the client and the provider will be delighted. Training and strategising together will ensure the goal is achieved.
Why Train with ABECAN?
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We love what we do We pay attention to detail We listen We are innovative We structure our business around the needs o our clients. We have experience and expertise We are at the top of the competition Company Profile | Pg 2
Our Team
Directors Beth Maina
Managing Director and Lead coach
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eth has expertise in Training Consultancy, Customer Service training, Performance Management, Capacity Building, Personal Effectiveness, People Skills, Communication and Team Building. She started on her career path seven years ago when she joined Safaricom Ltd in the dynamic customer service department where her passion for excellent customer service was developed and nurtured. She later joined the Learning and Development department as a trainer in new products and systems. Being a trained teacher she enjoyed training and learning new skills of training. She attended specialized courses at the British Council which included Coaching and Men-toring. She rose through the career ladder to become a Quality Analyst where she ensured Safaricom’s clients received the best quality of service as per the laid down ISO procedures. She later ventured out to pursue her passion in Training .
Albert Mwaura
Director, Business Development
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lbert is a Lead Consultant in Performance and Quality Management with seven years experience. His expertise spans around Performance Monitor-ing and Management, Quality Management, Train-ing, Mentoring, Planning, Logistics and Supply Chain Management. As a Senior Network Radio Engineer, he has been involved in various projects including Department set ups, trainings, Key Performance Indicators set up & Monitoring for new & existing network equip-ment. While in the department, he has been in-strumental in developing software and overseeing the implementation of the same. Albert has BSc (Telecommunications) - KU. He also has various technical trainings in 2G, 3G and Radio Network from South Africa, Israel and China.
Management Aaron Kakunza ICT manager
Anne Kiongo
Human Resource Manager
Duncan Kang’aru Finance Director
Company Profile | Pg 4
Services
Customer Service Training & Surveys
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he very reason businesses exist is the presence of their customers. There is no single business that will survive without the customers. The customer is the most important person in the business. Every business must invest in satisfying their customers to ensure there is continuity and growth. This will be achieved by thorough and consis-tent training of all the staff in any company. Today’s customer is enlightened and they want value for their money. At Abecan, we understand the need for customers to feel valued and hence we tailor our programmes to fit the kind of customers any company deals with. We help staff through the journey of understanding customers and their needs. We equip your teams with the necessary skills and assist them feel ready for their assignments. We assist you in developing tools for conducting customer surveys. The surveys give you a clear picture of what your customers think about your organisation and how they feel. They enable you collect valuable feedback which is honest. Any company will work better when they know what customers expect of them. There is always a big change after our trainings. Staffs are highly motivated and they go about their jobs with a renewed commitment. Customers will quickly notice this positive energy and soon the relationship between the staff and the clients is very pleasant. Customers will always go back where they feel appreciated and wanted. Within no time, they come back with friends and family in tow and your business grows in leaps and bounds. We have packaged a complete solution for customer service training: -----
Attitude change Face to face customer handling Telephone skills Handling angry and difficult customers
Company Profile | Pg 6
Services
Capacity Building
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e pride ourselves in our ability to strengthen people’s abilities and competencies. We walk the staff through a journey that analyses their strengths and weaknesses while exposing them to the opportunities available and threats in their career path. The growth and well being of your staff should not be left to chance. Abecan Communications ltd has excellent programmes designed to help your staff find themselves and maximise their potential. We cover the following areas and any other that the organization may request. -------
Change in culture (To the best) Change in behavior and values Change in attitude Change in skills and competencies Improved abilities of individuals and the whole team Building a high performing team
Company Profile | Pg 8
Services
Team Building
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otivation of staff in any company is very crucial. Abecan will carry out team building activities according to your staff needs. The activities enhance bonding and team spirit. The team building activities we carry out are life-changing, morale boosting and they leave your staff on a high. We develop activities that are geared towards achieving the following: --------
Break down communication barriers Dig out the strengths in each team member Promote trust -Unmask the team members Encourage bonding and team spirit Bring about cooperation from all team mem-bers Unwind and restore job morale Relax and have fun
Company Profile | Pg 10
Services
Selling Skills
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very company grows because companies buy either their goods or services. Selling skills do not automati-cally develop in an individual. Staffs have to be trained on what it takes to be a great sales person and how to translate any relationship into a sale. Abecan Commu-nications ltd will skilfully take your staff through the journey of becoming the best sales people hence achieving the company’s objectives and in turn growing in their careers. Our packages include but are not lim-ited to ------
Building self confidence Opening and closing a sale Effective marketing Negotiation skills Presentation skills
Company Profile | Pg 12
Services
Personal Effectiveness
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t Abecan, we believe everyone is gifted in their own way and every one can contribute to the well being of the company. People are effective in different ways because we are all different and have different goals and aspirations. We help your staff in identifying their skills, goals, values and using them in a creative and cost effective way. We handle several topics on personal effectiveness. By the time we are done with the training, we ensure your staffs are knowledgeable on: -------
Time Management Self discipline Avoiding procrastination Stress management Emotional intelligence Managing talents
Company Profile | Pg 14
Services
Public Speaking
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ublic speaking is a necessity in every work environ-ment. To pass a message and get work done, public speaking is essential. Everyone would like to be a great speaker who is respected by the audience and who can pass across a message effectively. However, many find speaking in public a major problem due to differ-ent reasons. Public speaking does not have to be stressful to anyone. At Abecan, we train you on how to be an excellent and effective public speaker. Some of the areas we cover under public speaking are: ------
Overcoming the public speaking fear Communication skills Presentation skills Dealing with a difficult/hostile audience Elements of an effective speech
Company Profile | Pg 16
Services
Image Consultancy
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t is said that image is everything. This has been found to be true especially in the professional and business world. At Abecan, we help you become more polished and poised. We help you develop your own authentic style to create a fabulous impression. Your appearance dictates so much of what happens to you and how seri-ously people take you. We assist you bring out your best image and carry yourself in a way that will make those around you take you seriously and accord you the respect you deserve. The areas we cover are but not limited to ------
Appearance Behaviour Personal branding Communication Work Ethics &Etiquettes
Company Profile | Pg 18
Services
Performance Management
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very company aims at making the best out of its employees and helping them achieve their own goals at the same time. Companies invest so much money and time to ensure they achieve results. Abecan communi-cations commits itself in helping companies achieve the set goals in an effective and an efficient manner. Our programmes include and are not limited to: -----
Setting clear goals and objectives Employee Evaluation Performance appraisal Rewarding
Company Profile | Pg 20
Services
Project Planning & Management
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roject management is becoming one of the pre-eminent business skills of the 21st century. Competitive business environment therefore demands a professional and reliable approach to change. If your projects are not successful then resources or profits are severely impacted and customer satisfaction is significantly reduced. Success of your projects should not be left to chance. Abecan communications will ensure your projects are carried out in an excellent manner. Our values, passion for success and attention to detail make us capable of ensuring that all aspects of your project management are professionally and efficiently addressed towards achieving desired outcomes on time and within budget. We thus ensure that resources, time, money and scope are well managed. Some of the areas we cover include but are not limited to: ------
Feasibility studies Project planning Resource allocation Risk analysis Implementation
Company Profile | Pg 22