Tally ho 2015 Holiday Collection by Kingfisher Print & Design

2015 COLLECTION

Relax, we’ll take you there...

UK & European Coach Holidays • Short Breaks • Days Out • Cruises

www.tallyhoholidays.co.uk • 01548 854067 Book online: www.tallyhoholidays.co.uk

INTRODUCTION

UK & European Coach Holidays • Short Breaks • Days Out • Cruises

Relax we’ll take you there... We hope you enjoy browsing through our Summer 2015 collection. As always we aim to bring you something a little different, in this brochure you’ll find some exciting destinations, some really lovely hotels and also some brand new experiences. Our cruises with door to door service have been extremely popular so there are more cruise destinations for you to choose from. Whether it’s a bit of sight-seeing or a holiday of a lifetime, we hope you’ll find something to tempt you. Here at Tally Ho we are known for our excellent customer service; a top quality experience from start to finish with experienced drivers and Tour Managers. We take care of every detail, leaving you to relax and enjoy your holiday. 2

Book now: call 01548 854067 or 01752 893480

INTRODUCTION

Why travel Tally Ho? • Helpful reservation staff to assist with your holiday choice and booking • Great hotels in fabulous locations • Friendly, helpful drivers • E xperienced Tour Managers accompanying holidays •C onvenient pick up points around South Devon (see page 4) •C omfortable coaches with complimentary refreshments • S olos welcome – you’ll enjoy the relaxed and friendly atmosphere. We look forward to welcoming you on board...Tally Ho!

BROWSE ONLINE to see our holidays, day trips and latest news. www.tallyhoholidays.co.uk Facebook/TallyHoHolidays @TallyHoHolidays Get in touch today... Telephone: 01548 854067 Email: holidays@tallyhocoaches.co.uk Come and see us at Station Yard, Kingsbridge, TQ7 1ES

Contents

Pick Up Locations Map 4 Late Booking – Spaces Available 5 Days Out 6-8 Cricket St Thomas Warner 9 Mountbatten Festival of Music 10 Killarney and Ring of Kerry 11 Isles of Scilly 12 Chelsea Flower Show 13 Switzerland 14 Lake District 15 Isle of Wight 16 Cathedrals and Gardens 17 France, Honfleur, Monet’s Garden 18 Ludlow & Ironbridge 19 Downton Abbey 20 London Taylor Made 21 Scotland, Edinburgh 22 Cantabria, Picos de Europa 23 Cruise, Norway Fjords 24 Cruise, UK Landmarks 25 Cruise, Baltic Capitals 26 Cruise, America Deep South 27 Cruise, Cape Verde & Canaries 28 Travel Insurance 29 The Tally Ho Trading Charter 30-31 Book with confidence When you book a holiday with Tally Ho you’ll know that your booking is fully protected. Here are the important legal bits: Tally Ho are members of the Bonded Coach Holiday Group of the Confederation of Passenger Transport UK Ltd. This is a Government approved consumer protection scheme. This ensures that in relation to the Coach Package Holidays described in this brochure that the client’s monies are protected by a Bond in the unlikely event of the Members insolvency. Clients are recommended to inspect the current membership certificate at our registered office or alternatively go to www.bch-uk.org or telephone 0207 240 3131 to confirm membership. Our Fred Olsen cruise holidays are ABTA bonded through Greatdays Holidays Ltd and we act as agents on behalf of them. Safe Online Booking - Our web site if fully secured using an SSL from Securitymetrics (recommended by HSBC). Payments are processed through SAGEPAY which means your data is secure.

Book online: www.tallyhoholidays.co.uk

INTRODUCTION

Pick up Points

We have a network of local pick-up points for our holidays, taking you straight to meet the coach then we’ll be on our way – really easy! Home pick-ups for holidays are also available at a modest charge. Please ask us for more details. ASHBURTON BUCKFASTLEIGH

TORQUAY PAIGNTON

PLYMPTON

IVYBRIDGE

TOTNES BRIXHAM

PLYMSTOCK

MODBURY

DARTMOUTH

KINGSBRIDGE

Join our Tally Ho Holidays mailing list or introduce a friend and receive £5 off your next day trip or holiday* Please complete all details. Your Details: Name.............................................................................................................................................. Address........................................................................................................................................... ................................................................................................................. Postcode........................ Phone number................................................... E mail............................................................... Your Friends Details: Name.............................................................................................................................................. Address........................................................................................................................................... ................................................................................................................. Postcode........................ Phone number................................................... E mail............................................................... Send your completed form to Tally Ho Holidays, Station Yard Industrial Estate, Kingsbridge, TQ7 1ES *If you are a new customer only then you will receive £5 off on the booking of your first holiday or day trip *If you are an existing customer introducing a friend then you will both receive £5 off ONLY at the time of your friend booking their first holiday or day trip with us. *New clients are those not yet registered on our database, one voucher per client, copies not valid. We promise to keep your information confidential and only send you information about our holidays, by e mail or by post. You may unsubscribe from our mailing list at any time.

Book now: call 01548 854067 or 01752 893480

AUTUMN 14 - SPRING 15

Holidays still booking Late places are still available on these tours; call us to reserve your place.

Christmas Markets in Chester, Liverpool and ‘The Nutcracker’ at Tatton Park

South Downs, Brighton and Eastbourne Singles Galore – no supplement

Friday 28th November to Tuesday 2nd December 2014 5 days from £319pp*

Monday 16th to Friday 20th March 2015 5 days £315pp

New for 2014, enjoy a magical day out for a truly unique Christmas experience! Tatton Park is recreating the enchanting tale of ‘The Nutcracker’. Staying in Chester and visiting Liverpool.

Visits to Brighton Royal Pavilion, and the Observatory Science Centre, the former home of the Royal Greenwich Observatory, with its domes and telescopes. Beach front hotel with evening entertainment

Festive London & Kew Gardens

National Trust Chester

Friday 5th to Sunday 7th December 2014 3 days from £245pp*

Monday 13th to Friday 17th April 2015 5 days from £359pp*

A pre-Christmas London weekend, to take in the Christmas lights and markets, including entrance to Kew Gardens, where you can stroll along the illuminated trail through the enchanting winter landscape and enjoy the magical views.

A week in the beautiful historic city of Chester, with a chance to visit four National Trust properties, Lyme Park & Garden (BBC’s Pride & Prejudice) Little Moreton Hall, Quarry Bank Mill (Channel 4 - The Mill) and Biddulph Grange Gardens. (£37 entrance fee applies if not National Trust Member)

Christmas in Bournemouth Tuesday 23rd to Saturday 27th December 2014 5 days from £525pp* A relaxing and festive holiday at this fabulous hotel in Bournemouth, fine food, great entertainment and a trip to the pantomime.

Cornish Winter Warmer Party Break Monday 23rd to Friday 27th February 2015 5 days from £265pp* Cornish discovery – with visits to Lands End, Mousehole, St Michaels Mount and St Ives. Pint & Pasty St Austell Brewery tour and evening entertainment.

* Single supplements may apply

Book online: www.tallyhoholidays.co.uk

DAYS OUT

Pantomime ‘Jack & The Beanstalk’

Clarks Village or Wells

Wednesday 7th January 2015 Adult £38inc Senior £27inc Staring Bobby Davro, John Challis, Chico and Jeffrey Holland.

Saturday 17th January 2015 Adult £24.50 Hunt out some bargains in the January sales at Clarks Outlet Village.

Coldharbour Mill & Bickleigh Mill

Tyntesfield House & Gardens

Thursday 19th February 2015 Adult £25inc A tale of two mills. Including a guided tour of this 200 year old spinning mill.

Tuesday 3rd March 2015 Adult £38inc, Nat Trust member £27 Spiralling turrets and pinnacles adorn the roof of this fine Victorian country house.

Barnstaple or Atlantic Village

Highgrove – the of home of HRH Price of Wales

Thursday 12th March 2015 Adult £26 Browse the pannier market in Barnstaple or visit Atlantic Village Shopping Outlet. 6

May - To be confirmed • Adult £51inc We have limited availability for a guided tour so reserve your place now!

Book now: call 01548 854067 or 01752 893480

DAYS OUT

Cornwall Spring Flower Show Saturday 28th March 2015 Adult £25inc The annual flower show held at the impressive Boconnoc Estate in Lostwithiel

Seaton Tramway and Donkey Sanctuary Thursday 9th April 2015 • Adult £29inc A return journey on Seaton Tramway, and a visit to the donkey sanctuary, Sidmouth.

Fowey and Kernow Mill

West Somerset Railway

Thursday 23rd April 2015 £21 The beautiful historic Cornish town of Fowey, and a stop at Kernow Mill.

Wednesday 29th April 2015 £38inc A return 20 mile scenic journey from Bishops Lydeard to Minehead on a steam locomotive.

Ladies Night at Exeter Racecourse

Trebah Garden

Tuesday 5th May 2015 £28inc Ladies night is when the glitz and glamour of racing descend on Haldon Hill.

Tuesday 12th May 2015 £34inc Discover the beautiful sub-tropical Trebah Garden near Falmouth.

Book online: www.tallyhoholidays.co.uk

DAYS OUT

Exeter Canal Cruise

Doc Martin – Port Isaac & Padstow

Wednesday 10th June 2015 £30inc Sail on the oldest working shipping canal in Europe! Including a Devon cream tea.

Wednesday 17th June 2015 • £22 Follow in the footsteps of Doc Martin in Port Isaac, and Padstow famous for Rick Steins fish & chip shop!

Bridport Market

Dorchester and Weymouth

Saturday 20th June 2015 £24 Visit this historic market town on Saturday market day, with time in West Bay.

Wednesday 8th July 2015 £26 Market day in Dorchester then on to scenic Weymouth where you can stroll along the beach.

Tiverton Horse Drawn Barge

Sidmouth Folk Festival

Wednesday 29th July 2015 £33.50inc Take a trip on this 11 mile stretch of canal on the West Country’s last horse drawn barge.

Sunday 2nd August 2015 £20 This festival fills the beautiful Regency seaside town with music and dancing.

Book now: call 01548 854067 or 01752 893480

SHORT BREAKS

Cricket St Thomas - Somerset

4 days £315pp*

Friday 6th to Monday 9th March 2015 ‘To the Manor Born’...a weekend of Warner luxury Cricket St. Thomas Warner Leisure Hotel**** Cricket St. Thomas Hotel, Chard is set in a magnificent valley with 160 acres of wonderful gardens and lakes in the heart of Somerset. This stunning country hotel was the setting for the TV series ‘To the Manor Born’. Warner Leisure are renowned for the many leisure activities it offers including short mat bowls, archery, table tennis, putting, boules, disc golf and croquet. For water lovers there is an indoor heated swimming pool, sauna and steam room. Top class entertainers will delight you every night in the Late Lounge after your 3 course evening meal in the Tree Tops restaurant. With so many activities at this lovely Warner Hotel, you may like a bit of a rest! Enjoy a relaxing tour of the amazing Forde Abbey where you can step back nearly 900 years and discover the life of the Cistercian monks.

Outside it’s Crocus week and the Abbey’s 30 acres of glorious gardens will be showing spring bulbs at their very best. We’ll also be heading to Bridport and West Bay on Dorset’s world famous Jurassic Coast. Your long weekend includes: • 3 nights dinner, bed and full English breakfast • Trip to Forde Abbey and gardens • Visit to the lovely market town of Bridport • Use of health club, swimming pool, steam room & sauna •D ay time programme of activities •G reat evening entertainment • Travel by Tally Ho! Pullman coach • Accompanied by our Tour Manager * Price per person based on two sharing twin/double room

Book online: www.tallyhoholidays.co.uk

SHORT BREAKS

Mountbatten Festival of Music-London

3 days £259pp*

Friday 17th to Sunday 19th April 2015 Superb – a hit with audiences over the years Guoman Tower Hotel, London**** Relax at this fabulous hotel located on the banks of the River Thames next to Tower Bridge and the Tower of London. With breathtaking views of the River Thames or St Katherine’s Dock, close to a range of bars and restaurants, there’s so much to see and explore nearby Mountbatten Festival of Music A highlight of this London weekend is a performance of the famous Massed Bands of Her Majesty’s Royal Marines at the Royal Albert Hall. The Mountbatten festival, a charity event started over 40 years ago, features some of the world’s finest military musicians showcasing their incredible musicianship and pageantry with a wide range of musical styles. 10

We’ll also be heading to the award winning Imperial War Museum. The stunning building is home to some spectacular collections and thought provoking displays telling the stories of life in modern war and conflict. Your weekend includes: •C oncert ticket for Mountbatten Festival of Music on Saturday evening at the Royal Albert Hall • 2 nights bed and full English breakfast • F ree time for sightseeing / shopping on Saturday • Visit to Imperial War Museum or South Bank • Travel by Tally Ho! Pullman coach • Accompanied by our Tour Manager * Price per person based on two sharing twin/double room. Single supplement £94pp

Book now: call 01548 854067 or 01752 893480

HOLIDAYS

Killarney and the Ring of Kerry

7 days £569pp*

Sunday 3rd to Friday 8th May 2015 A touch of the Blarney and SW Ireland’s famous sights Gleneagles Hotel *** Stylish and spacious accommodation with many rooms having stunning views across Killarney National Park. Brehon Hotel**** Upgrade to this luxury 4 star hotel, just opposite the Gleneagles, offering guests exceptional quality and service. We will break our journey at the Talbot Hotel on the way, and Riverside Park Hotel on the return journey. Kiss the blarney and they say you’ll never be lost for words! Killarney, Ireland’s oldest and still most popular tourist destination, is the base for our Irish adventure. From the rugged grandeur of The MacGillycuddy Reeks Mountain Range, to the historic castles, stately homes and ancient woodlands of Killarney National Park. We’re including a ride on the famous Killarney Jaunting Car, Killarney’s famous horse drawn carriages and a sightseeing cruise on

Lake Leane The stunning coastal scenery is the real highlight of this holiday with tours of the Dingle Peninsula and the famous ‘Ring of Kerry’. Your holiday includes: • R eturn ferry Fishguard/Rosslare • 6 nights, bed, dinner and full cooked breakfast • Time to explore Killarney • Trip on a Killarney Jaunting Car • L ake sightseeing and wildlife cruise • F ull day trips around the Ring of Kerry and the Dingle Peninsula with a local guide • L ive entertainment • U se of leisure facilities • Travel by Tally Ho! Pullman coach • Accompanied by our Tour Manager * Price per person based on two sharing twin/ double room. Single supplement from £91pp

Book online: www.tallyhoholidays.co.uk

HOLIDAYS

5 days £559pp*

Isles of Scilly Friday 15th May to Tuesday 19th May 2015 Everyone who visits falls in love… Our 2014 visit to these beautiful islands was such a success that we’re heading back there again. If you’ve already been to the Isles of Scilly you will want to return and if you haven’t been, you probably feel that you need to find out what you’ve been missing. These islands may be just off the coast of Cornwall but they’re a world apart; outstandingly beautiful, uncrowded and unspoilt. Highlights of this holiday are the guided walks and a visit to the world famous Tresco Abbey Gardens. Atlantic Hotel, St Mary’s *** The Atlantic Hotel combines tastefully decorated rooms, friendly service and excellent food with uninterrupted views of the bustling Hugh Town’s harbour and the spectacular coastline beyond. The 25 bedroom hotel is in the heart of the community and there is a lovely atmosphere in the bar and the Tides Reach Restaurant. 12

It’s a short walk into the town and just a few paces from the beach.

Your holiday includes: • 4 nights four course dinner, bed and full Cornish breakfast • All ferry crossings and transfers to and from the hotel • L ocal tour guide and guided walks for two days • E ntrance to Tresco Abbey Gardens • F ree time on St Mary’s • Travel by Tally Ho! Pullman coach • Accompanied by our Tour Manager * Price per person based on two sharing twin/ double room. Sea View £10 pppn. Single Supplement £72pp

Book now: call 01548 854067 or 01752 893480

HOLIDAYS

4 days £339pp*

London Sights and the Chelsea Flower Show

Thursday 21st May to Sunday 24th May 2015 Guoman Tower Hotel**** Relax at this, our favourite London hotel, located on the banks of the River Thames next to Tower Bridge and the Tower of London. With great views of the river Thames or St Katherine’s Dock, and plenty of restaurants nearby. The RHS Chelsea Flower Show, the UK’s most prestigious flower show and the ultimate gardening event of the year, is an explosion of colour and scents from around the world. The show is renowned for it’s exciting and innovative show gardens and new plants – lots of ideas for your garden! We’ll also be taking a narrow boat cruise between Little Venice and Camden Lock, taking in the mysterious Maida Hill tunnel and the lively bustle of Camden Lock with the famous Camden market. A final treat is a tour of the London 2012 Queen Elizabeth Olympic Park where you can

scale the Orbit, the UK’s tallest sculpture, or explore the venues and green spaces of the new heart of East London. Your holiday includes: • 3 nights, bed and full English breakfast • A stop at Windsor •O ptional ticket to the Chelsea Flower Show – Please ask for details •C anal cruise from Camden Lock to Little Venice with free time in Camden Market • Visit to the Queen Elizabeth Olympic Park and Arcelor Mittal Orbit • Travel by Tally Ho! Pullman coach • Accompanied by our Tour Manager * P rice per person based on two sharing twin/ double room. Single supplement £150pp

Book online: www.tallyhoholidays.co.uk

HOLIDAYS

8 days £749pp*

Switzerland Wednesday 27th May to Wednesday 3rd June 2015 Stunning alpine scenery with chocolate and cheese on top! Hotel Central-Residence *** Leysin, Valais The hotel has several cosy areas decorated in traditional Swiss style, with plenty of space for customers to relax and enjoy gorgeous alpine views from the terrace or try the leisure facilities. We will have an overnight stay at Novotel Reims Tinqueux Hotel each way. Join us on this alpine adventure as we explore the towns, villages and majestic scenery of the Swiss Alps. We’ll be visiting Vevey on Lake Geneva, the elegant town of Montreux, and the French mountain resort of Chamonix. The highlight of this holiday is a trip on the famous ‘Swiss Chocolate Train’ which winds its way through the majestic mountain countryside of western Switzerland to the lovely town of Gruyères, where we’ll visit the famous cheese factory and the Nestle chocolate factory. We will also enjoy wine tasting at the Lavaux vineyards, on the cultivated-terraces overlooking Lake Geneva. 14

Your holiday includes: • R eturn ferry Dover/Calais • 7 nights dinner, bed & buffet breakfast • Wine tasting at Lavaux Vinorama • Visits to Vevey & Montreux • R eturn Journey on the Swiss Chocolate Train • Visit to Gruyere Cheese factory • Visit to Nestle Chocolate factory •D ay trip to Chamonix, France • Travel by Tally Ho! Pullman coach • Accompanied by our Tour Manager * Price per person based on two sharing twin/ double room. Single supplement £112pp

Book now: call 01548 854067 or 01752 893480

HOLIDAYS

Gondola - © National Trust

Tony West of golakes.co.uk

6 days £499pp*

The Lake District Sunday 7th to Friday 12th June 2015 The lakes and high passes of England’s favourite National Park The Skiddaw Hotel*** Surrounded by the lakes and mountains of the English Lake District, this lovely family run hotel is set in the centre of the bustling market town of Keswick on Derwentwater. The hotel features a conservatory, lounge bar and cosy rooms of a very high standard. Don’t miss the full Cumbrian breakfast! The hotel is highly rated for its friendly service and those delicious breakfasts. England’s largest National Park is home to the England’s highest mountain and deepest lake so you won’t be surprised to be enjoying some of the country’s most spectacular scenery. We’ll see some of the best of it as we tour across the Kirkstone Pass, the country’s highest pass, connecting Ambleside to the Ullswater valley. Look and enjoy as we pack in visits to Whitehaven, The Haig Colliery Mining Museum

and enjoy a cruise on the restored Victorian Steam Yacht ‘Gondola’ on Coniston Water. Don’t worry as there will still be time to soak up the atmosphere in the pretty market town of Keswick. Your holiday includes: • 5 nights dinner, bed & full Cumbrian breakfast • A trip on the National Trust Steam Yacht Gondola • Tour across the Kirkstone Pass • Visit to Cockermouth and Whitehaven • F ree time in Keswick • Travel by Tally Ho! Pullman coach • Accompanied by our Tour Manager * Price per person based on two sharing twin/ double room, first 8 singles no supplement

Book online: www.tallyhoholidays.co.uk

HOLIDAYS

Isle of Wight Steam Railway © John Faulkner

Image courtesy of English Heritage

5 days £335pp*

Isle of Wight Sunday 28th June to Thursday 2nd July 2015 Queen Victoria’s royal retreat Melbourne-Ardenlea Hotel** This family run hotel is set in pretty gardens only 5 minutes walk from the beach and Shanklin old thatched village. Some of the bedrooms at The Melbourne-Ardenlea Hotel have sea views and all are en-suite. Alongside its large indoor swimming pool, the hotel has a sauna and jacuzzi for you to enjoy. The stylish lounges and bar are great for relaxing and some evening entertainment is provided. No trip to the island would be complete without a visit to Osborne House, the royal seaside palace where Queen Victoria lived with her beloved Prince Albert and their nine children. As you wander through this palace you get a real glimpse into what royal family life was like 200 years ago. Other ‘must sees’ on the island are a visit to see the famous Needles and a ride on the award-winning Isle of Wight Steam Railway. 16

The beautiful engines stop at charming rural stations on their journey through the pretty countryside. We’ll also visit Rosemary vineyard for a talk and wine tasting and will have time to explore the pretty charming seaside town of Shanklin. Your holiday includes: • R eturn ferry crossing from Lymington to Yarmouth • 4 nights dinner bed & full English breakfast • Entrance to Osborne House • Round Island trip • Talk & wine tasting at Rosemary Vineyard • Return ride on Isle of Wight Steam Railway • 3 nights entertainment • Travel by Tally Ho! Pullman coach • Accompanied by our Tour Manager * Price per person based on two sharing twin/ double room. Single supplement £58pp

Book now: call 01548 854067 or 01752 893480

SHORT BREAK

Red Maze © Barnsdale Gardens

Lichfield Cathedral © Leon Hawley

Lands End Garden © Barnsdale Gardens

Gardens to remember in the Heart of England Friday 3rd to Monday 6th July 2015 National Memorial Arboretum and Barnsdale Gardens Sketchley Grange Hotel and Spa**** This elegant country house hotel, nestled away in the heart of England on the borders of Leicestershire and Warwickshire, combines the past and present, with historical character and contemporary design. The original country house, built in a mock Tudor style, has been extended and enhanced over the years to create a luxury four star hotel, with an enticing array of facilities to tempt you. The award winning Romans Health and Leisure Club means you can stimulate and soothe your senses at the 17 metre indoor pool, sauna and spa. We start this break with a visit to the National Memorial Arboretum where we enter the Millennium Chapel for the Act of Remembrance, and then hear an introduction to the fascinating and uplifting story of this peaceful and beautiful place. We take a land train tour to see some of the 50,000 trees which have been planted here since 1997.

4 days £279pp*

Then our attention turns to Barnsdale Gardens, developed by gardeners’ favourite, Geoff Hamilton. With 38 individual gardens set in 8 acres, Barnsdale has been described as ‘a theme park for gardeners’. We’ll also be visiting Litchfield’s famous 800 year-old, three-spired Cathedral Your holiday includes: • 3 nights, bed and full English breakfast • A visit to the National Memorial Arboretum • E ntrance to Litchfield Cathedral with guided tour • Trip to Barnsdale Gardens • Travel by Tally Ho! Pullman coach • Accompanied by our Tour Manager * P rice per person based on two sharing twin/ double room. First 3 singles no supplement, then £52.50pp

Book online: www.tallyhoholidays.co.uk

HOLIDAYS

Courtesy of ‘Foundation Claude Monet, Giverny

Honfleur © ATOUT FRANCE Franck Charel

6 days £675pp*

Honfleur, Cote D’Albatre & Monet’s Garden Sunday 19th to Friday 24th July 2015 The town of artists on the Cote D’Albatre Mercure Honfleur Hotel*** This Hotel enjoys a great central location in the historic heart of Honfleur, with modern, air-conditioned rooms. In the evening you can take your pick from the many tempting restaurants as you explore the old port, a few minutes walk away. You’ll love our base for this French adventure - the enchanting little maritime city of Honfleur with its picturesque backstreets, timbered houses and charming old port. It’s a town of artists and the light from the Seine estuary is said to have inspired Courbet, Monet and Boudin. A highlight is of course a visit to Monet’s garden, a ’living painting’ with its riot of flowers. Honfleur is in the Calvados Department of Normandy and so there has to be a calvados tasting at the local distillery. We’ll also be visiting Rouen, with its famous Cathedral and the historical market square where Joan of Arc burned at the stake. Our holiday concludes with a relaxing 18

tour along the Cote D’Albatre with visits to the towns of Etretat and Fecamo where we shall toast our ‘vacance extraordinaire’ with the famous liqueur made by the monks at the Palais Benedictine. Your holiday includes: • 5 nights, bed and buffet breakfast • E ntrance to Claude Monet’s Garden including guided tour • Visit to Rouen • Trip to Deauville with Calvados Tour and tasting • Tour of the Alabaster Coast • Tour & tasting at the Palais Benedictine • F ree time in Honfleur • Travel by Tally Ho! Pullman coach • Accompanied by our Tour Manager * Price per person based on two sharing twin/ double room. Single supplement £297.50pp

Book now: call 01548 854067 or 01752 893480

HOLIDAYS

5 days £339pp*

Ludlow and Ironbridge Monday 3rd to Friday 7th August 2015 Fine hospitality and fascinating heritage Feathers Hotel***

Your holiday includes:

This highly popular Hotel is in the centre of the charming Shropshire town of Ludlow, and was described by the New York Times as “the most handsome inn in the world” because of its wonderful Jacobean architecture. We love its good food, cosy lounges and town centre location.

• 4 nights dinner, bed and full English breakfast

We loved our last visit to Ludlow so much that we’ve planned another! Fine hospitality and fascinating heritage is at the heart of this holiday, starting with the delicious food at the Feathers Hotel. At Ironbridge you’ll be exploring the birthplace of industry in this multifaceted World Heritage Site. There is also a trip on the Severn Valley Railway and a ride on the Cliff Railway at Bridgnorth. But don’t worry – there will still be time to relax and enjoy the markets and local shops in Ludlow.

• B ridgnorth Cliff Railway

• Visit Ironbridge – the birthplace of industry • F ree time in Ludlow • Trip on Severn Valley Railway with time in Bridgnorth • F ood talk & tasting • Travel by Tally Ho! Pullman coach • Accompanied by our Tour Manager * Price per person based on two sharing twin/ double room. First 5 singles no supplement, then £40pp

Book online: www.tallyhoholidays.co.uk

SHORT BREAKS

Image courtesy of English Heritage

3 days £195pp*

Downton Abbey Sunday 23rd August to Tuesday 25th August 2015 Iconic landmarks and heritage Hilton Newbury Centre Hotel**** We’ll be exploring Berkshire from the contemporary Hilton Newbury Centre Hotel. Located a half mile south of the historic market town of Newbury, the hotel offers Hilton-style luxury. You can eat in the elegantly woodpanelled Stubbs Restaurant. Downton’s writer, Julian Fellows, said he always had Highclere Castle in mind as the location as it represents the confidence and soaring optimism of the Edwardian period. The imposing castle, home to the 8th Earl and Countess of Carnarvon, holds an Egyptian exhibition; the 5th Earl discovered Tutankhamun’s tomb in 1922. The TV Phenomenon of Downton has made Highclere almost as famous as Stonehenge, where we’ll visit to see the recently opened visitor exhibition. 20

We’ll also call in to see the GWR museum at Swindon (where you can sneak off for a bit of outlet shopping if you prefer!). Your holiday includes: • 2 nights dinner, bed and full English breakfast • E ntrance to Highclere Castle, gardens and Egyptian Exhibition • Visit to Stonehenge and the new Visitor Centre • S top at Swindon Shopping outlet • Travel by Tally Ho! Pullman coach • Accompanied by our Tour Manager * Price per person based on two sharing twin/double room. First 3 singles £40pp supplement thereafter £50pp

Book now: call 01548 854067 or 01752 893480

HOLIDAYS

London Tailor-made for you

4 days £339pp*

Friday 4th September to Monday 7th September 2015 A pick and mix of capital highlights Guoman Tower Hotel, London**** Relax at this fabulous hotel located on the banks of the River Thames next to Tower Bridge and the Tower of London. With breathtaking views of the river Thames or St Katherine’s Dock and lifts to every floor. In the words of Samuel Johnson ‘…when a man is tired of London he is tired of life’. We love London and consider it a Tally Ho specialty, but there is so much to see that it’s difficult to choose what to include. This time…you choose! Our visit to Buckingham Palace and gardens is included and other options are listed below so you can pick and mix to suit, or just do your own thing. Options: •H op on/Hop off bus tour plus Thames Boat Ride and a Walking Tour £27pp • Hop on/Hop off bus tour plus entrance to St Paul’s Cathedral £45pp

•H op on/Hop off bus tour and entrance to the London Eye £40pp •H op on/Hop off bus tour and entrance to The View from the Shard £49pp • L ondon Eye only, prices from £18pp • The View from the Shard only, prices from £25pp Your weekend includes: • 3 nights bed and full English breakfast • Free time in Windsor • F ree time for sightseeing/shopping on Saturday & Sunday • E ntrance to Buckingham Palace and a guided tour of the gardens • Travel by Tally Ho! Pullman coach • Accompanied by our Tour Manager * P rice per person based on two sharing twin/ double room. Single supplement £165pp

Book online: www.tallyhoholidays.co.uk

HOLIDAYS

Courtesy of Historic Scotland

8 days £669pp*

The Spirit of Scotland Sunday 5th to Saturday 12th September 2015 Celtic legends and stunning mountain scenery Doubletree by Hilton Dunblane Hydro **** Set within 10 acres of private grounds overlooking the famous Trossachs, this Victorian style hotel has the traditional elegance of one of Scotland’s early hydrotherapy resorts – the original spa hotels. We’ll be breaking our journey north with one night at the Crown and Mitre *** in Carlisle and stopping on the return south with one night at the Park Royal Hotel**** in the countryside south of Warrington. Dunblane is an attractive Cathedral town in the heart of Scotland within easy reach of the cities of Edinburgh and Stirling, making it the perfect base for our Scottish adventure. We’ll be visiting the new Battle Room experience at the site of Bannockburn, enjoying a tour of the Royal Yacht Britannia, Edinburgh, the fascinating Falkirk Wheel, the worlds’ only rotating boat lift and enjoying a boat trip on beautiful Loch Lomond. 22

We will also see one of the country’s newest and most stunning sculptures, the 100 foot-high ‘Kelpies’ are horse-like aquatic creatures of Celtic folklore. Your holiday includes: • 7 nights dinner, bed and full cooked breakfast • Visit to the Royal Yacht Britannia • F ree time in Edinburgh • Visit to the Battle of Bannockburn Experience & Battle Room • Trip on Falkirk Wheel •C ruise on Loch Lomond • Visit to Loch Lomond Shores • U se of leisure facilities • Travel by Tally Ho! Pullman coach • Accompanied by our Tour Manager * Price per person based on two sharing twin/ double room. Single supplement £155pp

Book now: call 01548 854067 or 01752 893480

HOLIDAYS

San Vincente de la Barquera © Turespana

Cantabria and the Picos de Europa

12 days £895pp*

Sunday 20th September to Thursday 1st October 2015 Mountain scenery and medieval architecture Hotel Olimpo**** Our hotel has a fantastic setting in the small seaside village of Isla on Cantabria’s stunning northern coast. This elegant hotel is on a small peninsula above a beautiful beach so all rooms have a balcony with lovely views either of the sea or the hotel gardens, the village is just 10 minutes walk away. The Picos de Europa (the peaks of Europe) provide a stunning backdrop for our holiday exploring the north of Spain. We’ll be based on the coast but will explore the mountainous inland region, visiting the village of Santillana del Mar, and Torrelavega for the weekly market. Potes, one of the most beautiful towns in Cantabria, and Haro at the heart of the Rioja region. We’ll have two day trips to explore Santander, and San Sebastian is another beautiful seaside town with time to explore the romantic Parte Vieja (old town).

Your holiday includes: • 2 overnight crossings on ferry in 4 berth cabin (meals not included) • 9 nights Continental breakfast and three-course dinner in hotel • L ive music on selected nights and wine tasting in the hotel • Trip to Picos de Europa & Potes •D ay in Santander •M arket day in Torrelavega & visit to Santillana del Mar • Visit to San Sebastian • F ree time to enjoy the beach and relax • Travel by Tally Ho! Pullman coach • Accompanied by our Tour Manager * Price per person based on two sharing twin / double room (single supplement £186pp)

Book online: www.tallyhoholidays.co.uk

CRUISES

8 nights £939pp*

Cruise: Norway’s Fjords Sunday 3rd to Monday 11th May 2015 Scenic cruising and railway sightseeing in the Fjords Balmoral (Details of Balmoral on p25) The breath-taking scenery of Norway’s spectacular fjords forms the backdrop for this relaxing early-summer cruise. The Kjossfossen and Furebeerg waterfalls will be in full flow and the Briksdal glacier a reminder of the receding mountain snow. Explore the quayside streets and quaint wooden homes of Stavanger and visit Norway’s second city, Bergen. Our railway theme is shaped by excursions on the funicular heading to the top of Mount Floyen and the glorious mountain scenery of the Flamsbana railway.

Fred Olsen are known for their smaller but luxury ships with high quality facilities and services on board. Places you will visit: • Stavanger • Bergen, Hordaland • Flam, Sognefjord • Cruising Naeroyfjord • Olden Nordfjord • Cruising Maurangerfjord and Furebergfossen • Cruise Hardangerfjord

Cruising with Tally Ho We carefully select Fred Olsen cruises and offer the luxury of door to door transfers – we’ll pick you up from home and take you straight to board at Southampton. Luxury from start to finish. 24

Book now: call 01548 854067 or 01752 893480

CRUISES

Cruise: UK’s Islands and Landmarks

10nights £1,299pp*

Tuesday 23rd June to Friday 3rd July 2015 Round Britain in style on the Balmoral Balmoral Fred Olsen’s largest ship is named after the Scottish home of the royal family. With 710 cabins it’s still small enough to offer the excellent and personal service for which Fred Olsen is renowned. Enjoy occasional live music or comedy in the comfortable on-board pub, cabaret shows in the Neptune Lounge or just relax and enjoy the spectacular seascapes from the observatory lounge. Our first port of call takes us to Falmouth but as we round Land’s End there is so much to discover on this mid-summer cruise. Our ports of call include famous cities and deep-water inlets which take on a new character as you approach from the sea. As we make our way to visit the towns of the Western and Northern Iles of Scotland we’ll be cruising through spectacular scenery with mountains vistas and big summer skies.

There are many interesting excursions on offer including the famous Giant’s Causeway, Kirkwall’s impressive St Magnus Cathedral and the iconic Hadrian’s Wall. Places you will visit: • Falmouth • Belfast, Northern Ireland • Stornoway, Isle of Lewis • Kirkwall, Orkney • Lerwick, Shetland Islands • Invergordon, Scotland • Newcastle * Prices for all cruises are for 2 sharing a 2 berth inside cabin. Upgrades to outside, superior and single cabins are available - please call us for details. Tally Ho offers these Fred Olsen Cruises as agents for Greatdays Holidays Ltd. Please ask for our full cruise terms and conditions.

Book online: www.tallyhoholidays.co.uk

CRUISES

Cruise: The Baltic Capitals

13nights £1,599pp*

Tuesday 1st to Monday 14th September 2015 St Petersburg and the capitols of Scandinavia Balmoral (Details of Balmoral on p25)

• Return travel from your home to Southampton

Sailing from Southampton join this cruise of discovery around the Baltic Sea, steeped in maritime and international history and graced by incredible cities with stunning architecture. Highlights include the amazing neoclassic architecture of St Petersburg, and the famous Little Mermaid and the Tivoli Gardens of Copenhagen.

The following are not included: • All drinks on board • Shore excursions •H airdressing, beauty treatments and some fitness classes • Personal laundry and dry cleaning • Passport and visa costs and holiday insurance • Additional levies and taxes • Discretionary gratuities

When you book with Tally Ho Holidays, your cruise price includes: •O n board accommodation and all meals and snacks throughout your cruise •C omplimentary teas and coffees during the day and early evening at selected venues • Tea and coffee facilities in your cabin • All entertainment, sports and leisure facilities • All port taxes for UK ports • Porterage on board 26

Places you will visit: • Tallinn, Estonia • St Petersburg, Russia • Helsinki, Finland • Warmenunde, Germany (for Berlin) • Copenhagen, Denmark

Book now: call 01548 854067 or 01752 893480

CRUISES

Cruise: American Deep South Adventure Monday 14th September to Monday 19th October 2015 From Nova Scotia to the deep south Balmoral (Details of Balmoral on p25)

Places you’ll visit:

This flight-free cruise from Southampton takes you across the Atlantic to explore the very best of the eastern seaboard of North America, taking in the bright lights of big cities and the beautiful landscapes of the coast. Starting in Sydney, Nova Scotia, the Balmoral will wind its way down the coast exploring famous ports along the way with Miami the last call on mainland USA before heading to the sunshine islands of Bermuda and the Bahamas. With so much to see there will be many highlights but the sight of the Statue of Liberty as you approach New York is something you won’t forget. Entertainment and luxury on board the Balmoral makes for an extremely relaxing transatlantic crossing. There are three restaurants, a cosy on-board pub, a number of bars, the observatory lounge, a spa, indoor and outdoor pools and even a library for you to research your destinations.

• Sydney, Nova Scotia

35nights £3,799pp*

• Boston, USA • Salem, USA • Oak Bluffs nr Martha’s Vineyard • New York, USA • Charleston, USA • Savannah, USA • Jacksonville, USA • Port Canaveral, USA • Miami, USA • Nassau, Bahamas • St George’s Island, Bermuda • Ponta Delgada, Azores

Book online: www.tallyhoholidays.co.uk

CRUISES

Cruise: Cape Verde and the Canaries

18nights £2,499pp*

Christmas and New Year: Friday 18th December 2015 to Tuesday 5th January 2016 A sub tropical Christmas and New Year Balmoral (See details of the Balmoral on p25) How lovely, as winter sets in, to know that you’ll be heading into the warm horizon to celebrate the festive season in the subtropical warmth of these Atlantic islands. The festive celebrations on board the Balmoral are legendary and luxurious. The Canaries are a popular winter destination and with highlights including the flora and fauna of Madeira and the colourful waterfront of Santa Cruz. But the real treat on this trip is the chance to explore the unspoilt Cape Verde Islands with their unique fusion of African and Portuguese culture. How much luggage and dress codes A generous 200lbs (90kg) of luggage is allowed. Daytime wear is casual and, in the evening, it’s traditional to dress for dinner; jacket or shirt & tie for the gents and smartly dressed for the ladies. 28

Formal evenings are black tie but you can hire onboard from ‘Floating Formals’. Places you will visit: • Funchal, Madeira • Arrecife, Lanzarote • Mindelo, Cape Verde • Praia, Cape Verde • Las Palmas, Gran Canaria • Santa Cruz, Tenerife * Prices for all cruises are for 2 sharing a 2 berth inside cabin. Upgrades to outside, superior and single cabins are available - please call us for details. Tally Ho offers these Fred Olsen Cruises as agents for Greatdays Holidays Ltd. Please ask for our full cruise terms and conditions.

Book now: call 01548 854067 or 01752 893480

TRAVEL INSURANCE

Tally Ho! Travel Insurance Tally Ho Holidays can now provide travel insurance for either a single coach tour or an annual multi-trip travel policy. This is not included in the cost of your holiday, please feel free to contact us for a free no obligation quote. Tally Ho Holidays recommend that you are adequately insured for our holidays, you must be covered by insurance for overseas trips. Our insurance offers: • Single and annual policies available. • No age limit for UK or European cover policies. • Annual multi-trip cover for an unlimited number of trips (limited to 31 days per trip) for ages up to 75 years. • S imple to add to your holiday package when booking your holiday or short break with Tally Ho Holidays.

Hop on board with...

Ask us for more details and a summary of the insurance or to purchase travel insurance for your holiday. Helen, Hilary or Marlene are ready to answer any questions you may have on 01548 854067 or 01752 893480. Tally Ho Coaches is an Appointed Representative of Travel & General Insurance Services Limited and both companies are fully authorised and regulated by the Financial Conduct Authority. Depending on your area of travel you may be required to be medically screened and it may be possible to extend cover in respect of pre-exisiting medical conditions. Please read the Important Declaration section of your policy wording carefully and please note that an additional premium may be due. If you decide that the policy does not meet your needs you can cancel within 14 days of purchase of the insurance policy and receive a full refund provided if you have not travelled or made a claim.

1 daoT

Your local holiday cottage specialist

We are an award winning holiday cottage letting agency with over 25 years of unrivalled standards specialising in coastal, waterside and rural properties throughout the South West.

BRITISH TRAVEL AWARDS 2013

Pop into our office opposite Kingsbridge bus station to speak to one of our specialist property advisors. Toad 1

Your local holiday cottage specialist

For more information and a copy of our owner guide call or go online

01548 202020

www.toadhallcottages.co.uk Book online: www.tallyhoholidays.co.uk

TRADING CHARTER

Tally Ho! Trading Charter Bonded Coach Holidays Group - Trading Charter Tally Ho Coaches Ltd, Kingsbridge, TQ7 1ES Why should I read this page?

What happens if you change my holiday?

Because it is very important. Our Trading Charter forms a key part of our agreement with you and forms the basis of a legally binding contract between you as the lead name making the booking, anyone else in your party and us. When you make this booking as the lead name you undertake that you have the authority to accept, and do accept, on behalf of your party the terms of these booking conditions. This contract is made subject to the terms of these booking conditions, which are governed by English Law, and the non-exclusive jurisdiction of the English Courts. These contract terms and financial guarantees will not apply to any holiday involving any type of flight. Instead, you will be supplied with the full booking conditions of the ATOL holder arranging your holiday.

The arrangements for your holiday will usually have been made many months in advance. Sometimes changes are unavoidable and we reserve the right to make them. Most of these changes are likely to be minor and we will do our best to keep you informed. If, after booking and before departure, we make a significant change to your holiday you will have the option of withdrawing from the holiday without penalty or alternatively you may transfer to another holiday without paying an administration fee. In either case we will pay you compensation according to the scale set out below. A significant change includes a change in departure time or return time of more than 12 hours, a change of departure point, location of resort or quality of hotel, (excluding single overnight hotels on touring holidays where the quality of the hotel is comparable), a change of mode when crossing the Channel, or the specification of the coach.

How and when do I make this contract with you? We welcome you making contact with us in a number of ways. Whichever way you contact us the contract is made when your booking is entered on to our reservation system and we issue a confirmation of booking. We will send you, or your agent the confirmation of your booking within 10 days. Please check this confirmation very carefully to ensure all the information is correct and tell us, or your agent, immediately of any errors. How is my holiday money protected? We subscribe to the Code of Conduct of the Bonded Coach Holidays Group (“BCHG”) of the Confederation of Passenger Transport UK. BCHG requires a bond to be taken out to provide protection for your holiday money in the unlikely event that a Member cannot, for financial reasons, carry out their obligations to their passengers.

Scale of Compensation We will pay you compensation for significant changes on the following scale:

BCHG Consumer Guarantee

Period before departure in which significant

The Bonded Coach Holiday Group guarantees to bona fide customers that in the event of failure of a bona fide Member, it will: (1) wherever possible, arrange for a holiday or tour to be completed; (2) where failure occurs after a holiday has begun, arrange for customers to be returned by an appropriate means of transport to their UK area of departure; (3) if the holiday or tour cannot be completed as planned, the reimbursement of payments made by the customer to the BCHG Member.

change is notified to you or your agent More than 22 days 14 to 21 days 8 to 13 days 0 to 7 days

When do I need to pay for my holiday and how much?

Payment of compensation according to the scale set out above will not affect your statutory right to claim further compensation if, in all the circumstances, you remain dissatisfied. If, prior to departure, we make a significant change to your holiday arrangements or cancel your holiday we will pay you compensation on the above scale unless:-

At the time of booking you will need to pay a deposit for each person named on the booking. The balance must be paid before the dates listed below. If you book within our balance due period you will need to pay the total holiday cost at the time of your booking. If you do not pay the outstanding balance for your holiday on or before the date when it is due we may cancel your booking and you will be required to pay the cancellation charges detailed below. The date of cancellation will normally be the date you confirm in writing that you intend to cancel or 15 days after the balance due date, whichever comes first. Deposit £50.00 per person. Your balance is due 8 weeks prior to departure. If I use an agent who does my money belong to? Your agent will hold your deposit on your behalf until we issue a confirmation of your booking. The agent then holds this money on our behalf. The agent holds the balance you pay on our behalf until the date the balance is due. The agent will then forward to us. Can you change the price of my holiday after you have issued the booking confirmation? The price of your holiday is fully guaranteed and will not be subject to any surcharges. Can I change my holiday arrangements? After we have issued our booking confirmation we will do our best to accommodate any changes you may want to make but we cannot guarantee to do so.Any changes must be notified to us in writing and signed by the person who signed the booking form. If we are able to make the changes an amendment fee of £5.00 per booking will be payable plus any additional charge for the facilities requested. Any significant alteration after the balance due date will be treated as a cancellation of the original booking and will be subject to the cancellation charges detailed below. A significant alteration would include a change of departure date, holiday or hotel, or number of people travelling. Can I transfer my booking to someone else? You can transfer your booking to someone else provided you give us reasonable notice. This person must be able to satisfy all the conditions for the holiday and a change cannot normally be made later than seven days prior to departure. We will make an administration charge of £5.00 p/p for every transfer we make plus any reasonable additional costs caused by the transfer. You will remain responsible for ensuring that the holiday is paid for by the balance due date. How can I cancel my holiday? You, or any member of your party, may cancel at any time provided that the cancellation is made by the person who signed the booking form and is communicated to us in writing via the office at which you made your original booking. You will have to pay cancellation charges set out in the scale below to cover our estimated loss resulting from the cancellation. If you are insured against cancellation you may be able to recover the charges from your insurers.Your cancellation will take effect from the date when either the travel agent or we receive your written confirmation of your cancellation. You must also return any tickets or vouchers that you have received. A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy of rooms. Scale of Cancellation Charges Period before departure within which cancellation of holiday price is received . Cancellation charge as a % written More than 42 days 41-29 days 28-14 days 13- 1 days Departure day or later including voluntary termination whilst on holiday

If you withdraw from the holiday because we have made a significant change or if we have to cancel your holiday for any reason other than non-payment by you we will offer you the choice of: A comparable replacement holiday if available; or: a replacement holiday of lower quality together with a refund of the price difference; or: a full refund of the money you have paid. When we have notified you of the changes and options available, you must tell us your decision as soon as possible and within any timescale we may need to set bearing in mind the need to safeguard the holiday arrangements of other customers.

Deposit only 60% - or deposit, if greater 75% 100% Total holiday cost

Amount per person Nil £10 £15 £20

• the holiday is cancelled because the number of persons who agreed to take it is less than the minimum number required, and you were informed of the cancellation in writing within the period indicated in the description of the holiday; or • the holiday is changed or cancelled by reason of unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised. These circumstances include war or threat of war, riot, civil strife, terrorist activity, industrial disputes, fire, quarantine, epidemic or health risks, natural or nuclear disasters, port and terminal closures and adverse weather conditions. Payment of compensation according to the scale set out above will not affect your statutory right to claim further compensation if, in all the circumstances, you remain dissatisfied. If, after departure, we need to make a change to a significant proportion of your holiday we will do our best to make suitable alternative arrangements at no extra cost to you. If it proves impossible to make suitable alternative arrangements, or if you have reasonable grounds for refusing the alternative offered, we will arrange transport back to your point of departure, or to an alternative location that we agree to, Unless the change is as a result of unusual and unforeseeable circumstances beyond our control (as described above), you will also be entitled to compensation. What is the extent of your liability? We accept responsibility if you or any member of your party is killed or injured as a result of an activity forming part of your holiday arrangements which you booked with us before your departure; or if any part of your holiday arrangements, booked with us in the UK, is not as described in the brochure or not of a reasonable standard; if the failure in your holiday arrangements or any death or personal injury is due to any fault on our part or that of our agents or suppliers whilst acting in the course of their employment. We do not accept responsibility if the failure, death or personal injury is not caused by any fault of ours or of our agents or suppliers or is caused by you or someone not connected with your holiday arrangements; or if the failure, death or personal injury is due to unusual or unforeseen circumstances which, even with all due care, we, or our agents or suppliers, could not have anticipated or avoided. For claims which do not involve personal injury, illness or death, the most we will have to pay if we are liable to you is twice the price the person affected paid for their holiday (not including insurance premiums and amendment charges). We will only have to pay this maximum amount if everything has gone wrong and you have received no benefit from your holiday. If you or any member of your party is killed, injured or becomes ill as a result of transport by ship, train or coach, any liability which we may have to pay compensation is limited in line with the Athens Convention (applies to transport by ship), the Berne Convention (applies to transport by rail) and the Geneva Convention (applies to transport by road). You can get copies of the relevant conventions from the Internet. You should also note that these conventions may limit or remove the carrier’s liability to you and the amount which the carrier has to pay you. If we make any payment to you or any member of your party for death, personal injury or illness, you will be asked to assign to us or our insurers the rights you may have to take action against the person or organisation responsible for causing the death, personal injury or illness. Our suppliers (such as accommodation or transport providers) have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport provider’s or other supplier’s liability to you. You can get copies of such conditions from our offices, or the offices of the relevant supplier.

Book now: call 01548 854067 or 01752 893480

TRADING CHARTER What do I need to do if I have to complain?

Do I need to take out travel insurance?

If you have a complaint during your holiday you should tell the driver/representative or supplier at the earliest opportunity so that they can do their utmost to resolve the problem immediately. If they are unable to resolve the problem to your satisfaction you should complete a Holiday Report Form which is available from the driver/representative. You will be given a copy of this report which you should keep. If, on your return from holiday, you remain dissatisfied you should write to us within 28 days. In your letter you will need to quote your booking reference number, holiday number, departure date and the number of the Holiday Report Form [or alternative method of identifying the form] which you completed at the time. If you do not tell us at the earliest opportunity about a problem giving rise to your complaint we cannot take steps to investigate and rectify it. In deciding how to respond to your complaint we will take into account the date you first drew the problem to the attention of our driver/representative or supplier.

We strongly advise all our customers to take out travel insurance to cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges. You do not need to take out our travel insurance but you should have insurance, which is at least as good or better than the insurance we offer. If you do not have adequate insurance and require our assistance whilst on holiday, we reserve the right to reclaim from you any medical repatriation or other expenses which we may incur on your behalf which would otherwise have been met by insurers.

If I do not agree with your decision can I request arbitration? Yes you can. If we cannot resolve your complaint amicably you may request that the dispute is referred to an independent arbitration scheme established by the Confederation of Passenger Transport UK (CPT). Full details of this scheme will be provided on request or you can obtain a copy from CPT. This arbitration scheme provides a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. This scheme does not apply to claims for an amount greater than £1500 per person. There is also a limit of £7500 per booking. Normally there is a time limit of 9 months from the date of return from your holiday within which to request arbitration but in exceptional circumstances the scheme can be used beyond this date. This scheme does not apply to claims that arise mainly in respect of physical injury or illness or the consequences of any illness or injury. Coach seating There is a seating plan of the coach for each holiday, but it is possible that on occasions operational reasons will require a coach with a different configuration to be used. We therefore reserve the right to alter a coachseating plan and allocate seats other than those you have booked. Requests for particular seats can be made on most holidays when booking but because allocations are made on a first come, first served basis you are recommended to book early. When your booking is confirmed you will be offered the best seats that are available at that time. If you know someone who may want to book later but sit near you please discuss this with the booking clerk at the time you make your booking. Specific seats will not be allocated on coaches which operate on feeder services between joining points and main holiday departure points. Health & Safety on holiday In some foreign countries, standards of infrastructure, safety and hygiene may be lower than those to which we are accustomed in the UK. You should therefore exercise greater care for your own protection. Further information can be obtained from your GP or from your travel agent who can provide you with the leaflet “Health Advice for Travellers” published by the Department of Health. Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period of time. If you are planning to undertake a bus or coach journey of more than 3 hours you should consult your doctor if you have ever had DVT or pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, a stroke, heart or lung disease or if you have had major surgery in the past 3 months. We reserve the right to refuse any booking in the absence of a doctor’s certificate confirming that you are fit to travel. During the journey we will provide comfort stops as frequently as possible. During these stops you are encouraged to get off the coach and walk around. Exercise reduces any discomfort which may be caused by periods of immobility. During any journey you should drink alcohol only in moderation as it leads to dehydration. Passenger behaviour We want all our customers to have a happy and carefree holiday. But you must remember that you are responsible for your behaviour and the effect it may have on others. If you or any member of your party is abusive or disruptive or behaves in a way which, in our reasonable opinion, could cause damage or injury to others or affect their enjoyment of their holiday, or which could damage property, we have the right, after reasonable consideration, to terminate your contract with us. If this happens we will have no further obligations or liability to you. The coach driver/representative, ship’s captain, or authorised official of other means of transport is entitled to refuse you boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive. If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will apply cancellation charges according to the scale. If the refusal is on the return journey we have the right to terminate the contract and will have no further obligations or liability to you. Pick up point, itineraries, travel documents and passport You are responsible for ensuring that you are at the correct departure point, at the correct time, with the correct documents and we cannot be held liable for any loss or expense suffered by you or your party because of an incorrect passport or late arrival at the departure point. If you are a British citizen travelling outside the United Kingdom you must have a full UK passport valid for a minimum of six months after your scheduled date of return. Non-UK citizens must seek passport and visa advice from the consulates of the countries you plan to visit prior to making a booking for one of our holidays. The name on the passport must match the name on the ticket. If someone in your party changes name after the booking is made you must tell us immediately so that we can issue the ticket in the new name. When you have paid the balance we will send you or your booking agent all the necessary labels so that you receive them in good time for your holiday. Certain travel documents may have to be retained by us and your driver/courier will then issue them to you at the relevant time. If you lose a travel document after it has been issued to you we will require you to meet the direct cost charged by the carrier/supplier for the issue of a duplicate or replacement. Tally Ho Coaches Limited reserve the right to modify itineraries to conform with requests from the competent authorities in the United Kingdom and any other sovereign state through which the tour will operate. Included excursions are detailed on the relevant brochure page and refunds will not be made for any excursion not taken. Optional excursions may be booked and paid for in resort but these will not form part of the package booked with us. Admission fees to buildings, grounds etc. are not included in the price of the holiday unless otherwise stated on the relevant brochure page. What happens if I am delayed? Your travel insurance may cover you for some delays. In addition where you are delayed for more than six hours in any one day we will seek to minimise any discomfort and where possible, arrange for refreshments and meals.

What assistance will you give me if things go wrong when it is not your fault? If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us in the UK, we shall at our discretion, offer advice, guidance and assistance.Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy to ourselves. We limit the cost of our assistance to you and any member of your party to £5,000 per party. Special needs Unfortunately, many hotels overseas do not provide adequate facilities for guests with mobility problems or who suffer from other disabilities. But whether you are planning a holiday overseas or in the UK, please notify us before you book if you or any member of your party has special needs or suffers from any disability. We are keen to plan arrangements for your holiday so that special needs and requests can be accommodated as far as possible. If you will need assistance or special facilities in the hotel, or may have difficulties in taking part in excursions or boarding and travelling on the coach or other means of transport you must let us know in advance. Not all the holidays in this brochure may be suitable for you. We want you to enjoy your holiday and will try to help you select an appropriate trip. Special requests If you require a special diet please tell us before booking, or as soon as you are medically advised, and send us a copy of the diet. We will notify the hotel or hotels on your holiday but please note that some hotels may not have facilities to cope with special diets and we cannot be held liable for their failure to do so unless the hotel has confirmed in writing that a special diet will be catered for. Where we think that a hotel is likely to be unable to cope with a special diet, we will tell you prior to your booking confirmation being issued so that you can exercise your right to cancel your holiday booking without charge. Any extra costs incurred must be paid to the hotel by you prior to departure from the hotel. You should also detail any other requests, for example, low floor rooms, particular rooms or locations on the special requests section of the booking form. We will pass your request to the relevant supplier but this does not necessarily mean that your request will be fulfilled. If a request can be fulfilled you may incur an extra charge payable either to us or direct to the hotel. Please note that requests cannot be guaranteed unless we confirm on your booking confirmation that this is a guaranteed requirement. Disabilities and medical problems Should you or a member of your party have any medical condition or disability that may affect your/their holiday or that of other passengers, you must provide full written details to us at the time of booking so that we can advise you of the suitability of the holiday. This applies whether the booking is made on-line, in person, in writing, or by telephone. If a particular issue is identified, we reserve the right to request a doctor’s certificate confirming that the passenger is fit for travel and reserve the right to refuse any booking in the absence of such doctor’s certificate being produced upon request. If a passenger requires personal assistance (for example but not limited to assistance with feeding/dressing/ toileting/mobilising) then this passenger must travel with an able bodied companion/carer and written confirmation that such assistance will be provided for the entirety of the holiday is required at the time of booking. Coach drivers/Tour Managers are unable to offer such assistance. Whilst we will make every reasonable adjustment to do so, if we are unable to accommodate the needs of a passenger or believe that the medical condition or disability of a passenger is likely to adversely affect other passengers, we reserve the right to decline the booking. We also reserve the right to cancel any holiday and impose cancellation charges if we are not fully advised of any relevant disability or medical condition at the time the booking is made and subsequently decide that we are unable to accommodate this passenger. This applies whether we advise that we are unable to accommodate a passenger either before departure or during the holiday and if this occurs during the holiday then we will seek the additional costs of returning the passenger home. Force majeure Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation where the performance of our contractual obligations is prevented or affected (for example but not limited to delay, cancellations, change of itinerary, change of accommodation, change of transport) by “Force Majeure”. Force Majeure means an event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid and is therefore an event beyond our or the supplier’s reasonable control. These events include but are not limited to strikes, riots, political/civil unrest, government acts, hostilities, war, threat of war, terrorist activity or threat of terrorist activity, industrial disputes, natural or nuclear disaster, fire, flood, tornadoes, hurricanes, transportation problems, airport closures, and severe weather conditions. We suggest that you take out adequate travel insurance to cover such eventualities. (In the unlikely event that the performance of our contractual obligations are prevented or affected due to Force Majeure after departure, we regret we will be unable to make any refunds (unless we obtain any from our suppliers). Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure. We will follow the advice given by the Foreign Office. This trading charter applies to holidays only – not day trips or cruises. All terms and conditions are available online. www.tallyhoholidays.co.uk Book now: call 01548 854067 or 01752 893480

Book online: www.tallyhoholidays.co.uk

Relax, we’ll take you there...

Call us today and we will be very happy to help with your enquiry or booking. Booking is easy... • V isit: Tally Ho Holidays, Station Yard, Kingsbridge, TQ7 1ES • Call: 01548 854067 • Email: holidays@tallyhocoaches.co.uk

• Book online: www.tallyhoholidays.co.uk • P lease call us if you would prefer us to come to your home to discuss your holiday booking

www.tallyhoholidays.co.uk

Book now: call 01548 854067 or 01752 893480