COURSE FACTSHEET
Level 4 Diploma in Hospitality Management Who is this course for?
Second year university entry
This course is for students who want fast track entry to Year 2 of a degree course in Hospitality Management or to begin their career at junior management level.
The course is a Level 4 qualification which leads to the second year of an undergraduate degree in a variety of Tourism and Hospitality subjects. The course is recognised by several leading universities including Bournemouth University, University of Central Lancashire, Coventry University College, University of Wolverhampton, University of West London, London South Bank University, University of Sunderland, University of Gloucestershire, Glasgow Caledonian University, University of Plymouth, Anglia Ruskin University. CTH also has agreements with several hotel schools including Les Roches (Switzerland) and Glion (Switzerland).
Key Facts Start dates: 11 September 2017 Locations offered:
Bournemouth
Level: Minimum IELTS 5.5. Completion of high school. Length: 3 terms Lessons: Average 21 hours per week (plus homework and private study) Class size: 8 – 14 Minimum age: 18 Learning outcomes: à Raise academic qualifications to level required for second year degree entry à Raise English to university level à Understand customer service, global operations, room divisions, food and beverage and finance
This course is taught in partnership with the Confederation of Tourism and Hospitality (CTH). CTH is one of the world’s leading specialist hospitality and tourism professional bodies whose core mission is to provide the highest standard of industry-focussed professional qualifications. CTH is a member of the Federation of Awarding Bodies and is approved and regulated by Ofqual.
Course content All students take the following core modules. Global tourism and hospitality Students start the course with an understanding of the history, size and scope of the global tourism and hospitality industry, which includes an understanding of tourist types, destination analysis and the food and accommodation sectors within it. It also covers the issues and influences affecting the industry and its development, sustainable tourism and the growth of global tourism and hospitality brands.
Vacation
Sept
Jun
Apr
Jan
Sept
The course also prepares students successfully for progression to professional training in specialist institutions in other countries.
The course is studied as a 3-term programme. In addition to taught classes, students are expected to complete extensive private study plus individual projects and presentations.
Pathway
3 Academic terms
à Hospitality and Tourism Management à Hotel and Catering Management à International Hotel Management à Event Management à Leisure Marketing à Hospitality and Food Management
Course structure and content
Customer service management in tourism and hospitality This unit covers the management of customer service operations as well as managing the
IELTS 6.0
Kings students are able to progress on to Year 2 of popular and competitive undergraduate degree courses in many aspects of the Tourism and Hospitality sectors, including:
Second Year University entry
resolution of customers’ queries and complaints. Students analyse the effectiveness of customer service within a hospitality or tourism establishment and understand the importance of staff management and the use of quality systems to set standards. Food and beverage operations Students gain an understanding of the principles of food and beverage operations, its service, methods of cookery, kitchen layout and different methods of purchasing and food storage. The operational and supervisory aspects of running a food and beverage operation plus the importance of hygiene, health and safety and its legislation will also be covered. Continued overleaf æ