Queenstown Resort College (QRC) is 100% New Zealand owned
Since its opening it has a proven track record of producing well equipped graduates for the International Hospitality and Adventure Tourism Industries
Q U E E N S TOW N R E S ORT C OL L E G E new zealand
Tourism & Hospitality Management Education
Prospectus 2012/13
QRC HISTORY
Award winning Queenstown Resort College Award winning Queenstown Resort College (QRC) is 100% New Zealand owned. Since its opening it has a proven track record of producing well equipped graduates for the International Hospitality and Adventure Tourism Industries.
The College offers 2 year diplomas in the growth areas of Hospitality Management and Adventure Tourism Management. Programmes have been designed in consultation with local industry. With a global outlook QRC has strategic alliances with tertiary institutions in Australia, Canada and Switzerland enabling students to complete further studies to Degree level or beyond.
QRC is well regarded by the international tourism and hospitality industries and continues to contribute to excellence through its multidimensional approach to learning combining practical application, management theory and professional development.
contents Welcome
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Queenstown & Chairman Profile
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People
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International Partners
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Why Study at QRC
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Diploma of Hospitality Management
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Diploma of Adventure Tourism Management 10 Diploma of Adventure Tourism Management 12 Specialising in Snowsports
Career Services & Internships 14 Professional Excellence System 15 Career Week 16 International Students 18 Working Holiday Programme 20 Short Courses 21 Student Relations 22 Accommodation 23 Student Life 24 Graduate Profiles 25
WELCOME
New Zealand has an international reputation for its stunning natural scenery and is rated in the top ten travel destinations in the world for 2010 by independent travel guide, Lonely Planet. It’s a land of stark contrasts: from innovative, cosmopolitan cities to untouched, spectacular wilderness areas, all within close proximity. New Zealand’s population of just over four million is culturally diverse. The people are friendly, open and welcoming, making New Zealand a safe place to visit. Queenstown is in the South Island of New Zealand - a vibrant international resort nestled on the shores of Lake Wakatipu and surrounded by glorious mountain ranges. Queenstown is renowned as the adventure capital of the world and has hundreds of different tourism activities for visitors that come from all over the world. It’s a fantastic place to live - with the outdoors right at your fingertips, there’s always so much to do. Queenstown enjoys four distinctive seasons. Special features include long summer twilights, brilliant autumn colours and great weather conditions for winter and spring skiing. Summer is hot and dry, and winter is crisp and clear. There is plenty to do from dawn until dusk all year round.
Welcome to Queenstown Resort College where the core focus of our teaching is delivering management-based diplomas specialising in Hospitality or Adventure Tourism. Our programmes provide a clear study pathway through to degree level and beyond. QRC’s outcomes reinforce the high calibre of the institution and commitment of the students: 83% of QRC graduates have gained employment in their field of study 13% of QRC graduates have gone onto further degree level study To complement our stunning and unique location, we also provide opportunity for Executive Education, Leadership and Personal Development programmes, Tourism Internships and Experience-based short courses. We invite you to discover our education experience in New Zealand’s most vibrant and popular resort town. Charlie Phillips Chief Executive QRC
Lonely Planet 2009
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Looking like a small town, but displaying the energy of a small city, Queenstown offers a mountain of activities.
CHAIRMAN PROFILE
If your ‘Things to Do’ list contains bungy-jumping, caving, rafting, sledging, jet boating, skiing, skydiving and hang gliding, trained operators are waiting on your call right now. Confident Queenstown is well used to visitors with international accents, so expect great tourist facilities. Lonely Planet 2009
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Queenstown Resort College has matured into an institution that has become renowned for providing outstanding experiential learning
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Sir Eion Edgar is recognised throughout New Zealand for his contributions to New Zealand education, business, arts and sports. Sir Eion served as Chancellor of the University of Otago for five years, and has been closely associated with the University as a member of its Council for 23 years. Sir Eion is Chairman of Forsyth Barr Group Ltd, New Zealand’s largest locally owned share broking firm. In recent times he has been President of the New Zealand Olympic Committee and is currently Chairman of Winter Games NZ, Trustee of the Arts Foundation of New Zealand, The Halberg Trust and Patron of the Wakatipu Trails Trust. He has been awarded the Companion of New Zealand Order of Merit (1996) and the Distinguished Companion of New Zealand Order of Merit (2003). Sir Eion holds numerous other directorships and was recognised as The National Business Review’s “New Zealander of the Year” in 2004 and the Ryman Healthcare “Senior New Zealander of the Year” in 2010. He was awarded an Honorary Doctorate of Laws by the University of Otago in 2003. Sir Eion Edgar KNZM Chairman QRC
PEOPLE
Head of School: Harvey Bourne FCFANZ, Grad Dip Bus Studies Harvey Bourne directs the overall leadership, management and academic development of the School of Tourism and Hospitality Management. Harvey has an extensive background in teaching and working in the hospitality industry. Prior to joining QRC, Harvey was the Programme Director for Catering, Hospitality, Tourism and Travel at Massey University. Harvey is a fully qualified chef and his career highlights include four years as Executive Chef at New Zealand’s Government House.
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Adventure Tourism Management Programme Manager: Chris Warburton B Ed, Dip Teaching, NZOIA Rock 2, Kayak 1 Chris has an extensive background in the Adventure Tourism Industry, education publishing and the tertiary sectors in NZ and overseas. His experience includes adventure guiding, staff training and development for tourism operators, risk management consulting and product development. He has also undertaken a number of Tourism Industry based marketing and media projects. In addition, Chris has set up and established a number of business ventures in NZ and the U.K.
INTERNATIONAL PARTNERS
QRC has international relationships with leading tourism and hospitality training providers. These partnerships and affiliations provide international recognition, international training standards and the opportunity for QRC graduates to complete their degrees overseas.
“The International College of Management, Sydney (ICMS) was established in 1996. In recent years, ICMS has become a global leader in management education and the ICMS experience encourages the development of a learning community where students from diverse cultural backgrounds can mix and exchange ideas and information. Our long association with Queenstown Resort College (QRC) enriches our international community and has been one of great success. We warmly welcome QRC students into our Bachelor Degree programme and congratulate QRC on their success and the high standards they achieve. May we continue to grow together.”
“For over 27 years “César Ritz” Colleges Switzerland has contributed to excellence in international hotel and tourism management world-wide. With a global outlook we are proud of our association with Queenstown Resort College (QRC) and warmly welcome their students into our Bachelor Degree programme and our alumni of over 15,000 industry professionals. We are delighted to have witnessed QRC’s success to date and the high standards they achieve ensure the “César Ritz” brand is well represented in New Zealand.”
“Ideally located between the Rocky Mountains and the Pacific Ocean, Thompson Rivers University is internationally renowned for its Adventure Tourism programmes. With a faculty of internationally known adventure experts, researchers, visionaries and a student body of energetic,creative thinkers, the Adventure Studies Department makes and shapes careers. TRU is proud of its association with QRC as both institutions have the same philosophy of excellence and are committed to providing a high quality educational experience for their students.”
Martin Kisseleff, President “César Ritz” Colleges Switzerland
Dr. Harold Richins, Dean School of Tourism Thompson Rivers University B.C, Canada
Dr Roger Alexander, Dean International College of Management, Sydney, Australia
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WHY STUDY AT QRC
QRC courses are internationally recognised and respected. Our partners and affiliates have outstanding international reputations. Benefits of a QRC education include:
Spectacular setting: The QRC campus opens onto the beautiful Queenstown Gardens on the shores of Lake Wakatipu. In between classes you can relax in the gardens and beside the lake, with shops and cafés just a short walk away. First-class facilities: The QRC buildings blend comfort and style and complement our unique lakeside location. The campus includes purpose-built classrooms, student café, boutique reference library, hospitality demonstration suite, computer suite and wireless internet throughout.
Quality programmes and courses with international degree pathways: QRC courses are internationally recognised and respected. Our partners and affiliates have outstanding international reputations. They include the International College of Management, Sydney (ICMS) in Australia, César Ritz Colleges in Switzerland and Thompson Rivers University (TRU) in Canada. Close industry links: Programmes and courses have been developed with leading industry experts, so they are relevant and practical. Based in New Zealand’s premier visitor destination, you will learn from leading industry practitioners and see innovations in the industry first-hand.
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Professional excellence: Professionalism is at the heart of QRC programmes and courses. You will be trained to top international standards. QRC students are required to follow the same rules at college as applies to the workplace. All students wear a business suit or adventure tourism clothing and follow dress codes along with attendance conduct obligations.
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While it is easy to enter tourism and because we are Kiwi and think we can give anything a go, to be competitive in the world market and reinforce the New Zealand brand, it is important for the industry to have competent, capable professionals such as graduates from the Queenstown Resort College… Hon Bill English 21st March 2009, Otago Daily Times March 2009
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HOSPITALITY MANAGEMENT
Start your Hospitality Career with Queenstown Resort College A qualification in hospitality management will prepare you to work in leading businesses around the world. Great career opportunities exist in boutique hotels, international chain hotels, top restaurants, international resorts, casinos, cruise ships or luxury day spas. With the industry experiencing rapid growth there are many opportunities based on performance, to move quickly into leadership roles.
Diploma of Hospitality Management Level 5 2 years Intakes: January, April, July, October QRC delivers the Diploma of Hospitality Management in association with the International College of Management, Sydney (ICMS), Australia and César Ritz Colleges, Switzerland. This is an internationally recognised and respected hotel management qualification founded on the unparalleled Swiss standards of service excellence. The diploma blends practical training in a real hotel with management theory and develops the personal and professional excellence required for a five-star career. An integral component is the internship programme, where you will complete 1000 hours of paid industry training. QRC students have secured exceptional internship placements with establishments including; The Hilton, Auckland; Sheraton Mirage, Port Douglas, Australia; Six Senses Spa & Resort, Vietnam; Grand Hyatt Melbourne, Australia; Sky City Grand, Auckland; W – Hotel Walker Hill, Korea; Sofitel, Queenstown; Fairmont,
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Dubai UAE; Huka Lodge, Taupo and Hilton, Queenstown to name a few. Entry Requirements: Please refer to the QRC website for entry requirements. Career Opportunities: QRC trains to international standards so you can work in hospitality businesses around the world. Graduates are multi-skilled – you will be prepared to work in any of the operating divisions: front office, food and beverage, accounts and finance, sales and marketing or human resources. Graduates will be prepared to start in a supervisory role, and will be equipped with the business skills required to take the fast-track to management. Study Pathway: By completing a further year of study with the prestigious ICMS in Australia, you can gain their Bachelor of Hospitality Management. Alternatively, students may complete the Bachelor of International Business in Hotel and Tourism Management at the world renowned César Ritz Colleges, Switzerland. Graduate Positions: QRC graduates are employed by companies globally including Quay West and Sebel Suites, Sofitel, Mercure Resort, Crowne Plaza, Copthorne, Hilton Group, Grand Hyatt, Westin, Hamilton Island Australia, Marriott, Sheraton, Club Med.
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I wanted to be part of a university where all my lecturers knew my name, where we are offered exciting opportunities. Somewhere that has great facilities and an outstanding reputation. Anthony Metcalfe, Diploma of Hospitality Management graduate Rooms Division, Sofitel Queenstown Hotel & Spa
Queenstown Resort College provides the perfect platform for you to embrace education gain work experience and build your own professional network. There are endless amounts of opportunities for students within the Queenstown Region.
Steve Yang, Diploma of Hospitality Management graduate Accor Graduate Management Trainee, Novotel Ellerslie, Auckland
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Study and Internship Pathways January, April, July and October Intakes Year 3
Year 1
Term 1
Term 2
Year 2
Term 3
Term 4
Internship
Internship
Term 5
Bachelor of:
Diploma of: Hospitality Management QRC
Term 6
=
Ê
AND
Hospitality Management ICMS Australia
Year 3 & 4
Associate Degree of: Hospitality Management ICMS Australia, in association with César Ritz Colleges, Switzerland
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Ê
Bachelor of: International Business in Hotel and Tourism Management César Ritz Colleges, Switzerland
TOURISM MANAGEMENT
Study Adventure Tourism Management in Queenstown, the Adventure Capital of the World! Where else in the world can you learn from a variety of tourism, eco tourism, snowsport and adventure tourism businesses? If you are a people person, have a positive can-do attitude, enjoy a challenge, are looking for a great lifestyle and the opportunity to travel, then tourism management could be a profession for you! Tourism provides a range of exciting career pathways in what is now a mature industry providing real career choice both within New Zealand and overseas. QRC graduates are equipped with the necessary skill and mind set to become management leaders within their field. QRC graduates add value to the tourism sector with their skills in customer service, product knowledge, tourism operations and risk and business management. Being immersed in Queenstown – the Adventure Capital of the World – students encounter a unique learning environment where tourism is ‘normalised’ and where they become active participants. This provides a total learning experience where students have access to a wealth of industry experience through our guest speakers, industry workshops and
internship programme. Students are paid full industry rates during the internship period. QRC employs staff who are industry current from a range of disciplines with both domestic and international experience – many of whom still work, consult and train in the tourism industry.
Diploma of Adventure Tourism Management Level 5 2 years Intakes: January, April, July, October QRC creates a world class learning environment by using industry integrated models of service quality, operational intelligence, professionalism, cultural intelligence, visitor experience, product development, business development, event planning, risk management and sustainability throughout its papers. Students experience the significance of these models on their paid internship within a tourism business. The internship is vital to creating opportunities and networks within the industry. However those with previous relevant experience may be able to apply for exemption.
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Career Opportunities: Graduates have the opportunity to work with small businesses through to multinational companies. The Diploma prepares them for the range of tourism, eco tourism, snowsport and adventure tourism sectors. After graduating they can specialise in guiding, operations management, marketing, sales, human resources, finance, training, product & business development and event planning. On course completion, students will have the skills, knowledge and attitude required to work in a team leadership role, with the potential to advance through to a management role. They will also have the knowledge to establish their own business ventures. Study Pathway: Graduates can continue onto the Bachelor of Tourism Management at Thompson Rivers University (TRU), Canada’s leading specialist in adventure tourism education and training. Alternatively they can complete the Bachelor of International Tourism Management at ICMS, Australia.
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You will learn about being a manager in Adventure Tourism, through completely authentic experiences, while working alongside leading industry professionals. It’s not like you are working at the leading edge of the industry; you ARE working at the leading edge of the industry! Ray O’Brien, Teacher, Diploma of Adventure Tourism Management
There are many things I enjoyed about QRC, one has to be the small group sizes, you really get to know one another and form great friendships for life and these are important in the industry. This also meant that one was not lost in the crowd of conventional lectures at normal universities. The staff behind the programme also contributed tremendously to the Adventure Tourism Management learning experience. I loved the outdoor excursions and the site visits. The internship was also a highlight for me in terms of seeing what I had learnt being applied to a real organisation. Graeme Sharp,
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Adventure Tourism Management Graduate
Study and Internship Pathways April, July and October Intakes
Year 3
Term 7
Term 8
Term 9
Bachelor of: International Tourism ICMS, Australia
Year 1
Term 1
Term 2
Year 2
Term 3
Term 4
Internship
Internship
Term 5
Ê
Term 6
=
Diploma of:
Years 3&4
Adventure Tourism Management
Term 5
Ê
Term 6
Bachelor of:
Term 7
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Term 8
Tourism Management Thompsons River University BC Canada
TOURISM MANAGEMENT
Diploma of Adventure Tourism Management – Specialising in Snowsports QRC delivers the only Diploma of Adventure Tourism Management specialising in Snowsports in the Southern Hemisphere.
The Diploma has been specifically modified in association with industry to produce graduates who not only hold a passion for snow sports but who are professional, demonstrate the ability to lead and have strong business skills. Although the curriculum (and the award) is the same as the generic Diploma of Adventure Tourism Management, subjects contain specific industry course content and students will have direct exposure to leaders and practitioners within the Ski/Snowboard industry. Graduates will have a solid understanding of the day to day operations, seasonality of a ski resort and will be equipped with the knowledge, skills and attitude to quickly progress to positions of responsibility and management. Graduates will also have the ability to work in the tourism, eco tourism and adventure tourism sectors. The programme features the opportunity to undertake two fully paid seasonal positions with NZSki (the operators of Coronet Peak, The Remarkables & Mt Hutt). During their internship, students will also complete a National Certificate in Tourism with strands in Snowsport – this can also lead to higher level industry awards.
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Those with a formal qualification have a competitive advantage to be promoted into positions of responsibility and management. Opportunities exist to follow multiple career paths through the various divisions of ski area operations including guest services, lifts, rentals, transport, marketing, administration, human resources, retails and race events. With extra personal skills, opportunities exist in ski / snowboard instructing, ski patrol, grooming and snowmaking. Students may also undertake their internship in other adventure based organisations or snowsport areas once approved by the Careers Manager. Intakes for those wishing to specialise in Snowsport are in January and October each year.
Study and Internship Pathways – Specialising in Snowsports January Intake
Year 3
Term 7 Year 1
Term 1
Term 2
Term 4
Term 5
Jan - Mar
Apr - Jun
Oct - Dec
Jan - Mar
Break
Term 6
Apr - Jun
Jun - Sep Internship
Bachelor of:
Ê =
Term 3
Term 9
International Tourism ICMS, Australia
Diploma of:
Jun - Sep Internship
Term 8
Year 2
Years 3&4
Adventure Tourism Management
Term 5
Term 6
Ê Bachelor of:
Term 7
Term 8
Tourism Management Thompsons River University BC Canada
October Intake Year 3
Term 7 Year 1
Term 8
Year 2
Term 1
Term 2
Term 4
Term 5
Oct - Dec
Jan - Mar
Oct - Dec
Jan - Mar
Ê =
Break
Term 3
Break
Term 6
Jul - Sep Internship
Apr - May
Jun - Sep Internship
Bachelor of: International Tourism ICMS, Australia
Diploma of:
Apr - Jun
Term 9
Years 3&4
Adventure Tourism Management
Term 5
Term 6
Ê Bachelor of:
Term 7
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Term 8
Tourism Management Thompsons River University BC Canada
CAREER SERVICES AND INTERNSHIPS The dedicated Career Services team at QRC assists students and graduates in finding suitable employment for their internships and after graduation. Internships A valuable component of the Diploma is the fully paid internship where you put your skills into practice in a fully paid job and gain valuable work experience. The internship period also provides an excellent opportunity for you to establish your own professional industry network.
During term 2 you will meet with the Careers Manager to discuss your preferences in terms of the employer and position. You will be matched as closely as possible based on your suitability and fit with the employer. Internships can be within the Southern Lakes region, or main centres around New Zealand and/or Australia where the opportunities lie. Overseas placements may be possible however the student will be responsible for obtaining any Visa required to enable them to work legally in a country.
Graduate Assistance Many students develop their own personal professional network while at QRC and during internship. Internship employers offer successful interns the opportunity upon graduation to enter their international Graduate Management Trainee programmes. QRC is utilised by the hospitality industry as a source of highly qualified and well trained staff. The Careers Manager is able to assist students upon graduation and beyond to secure employment opportunities.
QRC pastoral care /student support is available throughout your internship, and your employer stays in close contact with the Careers Manager regarding your progress. You are expected to complete all workplace training with one main employer where possible, and adhere to all QRC course requirements.
QRC Partners The following companies have chosen QRC students for their Internships: New Zealand Placements Action Flight
Eichardt’s Private Hotel Huka Lodge
Mirvac Hotels & Resorts
Rakiura Kayaks
Skycity Grand Hotel
AJ Hackett Bungy
Explore NZ
Hyatt Hotels
Mollies Boutique Hotel
Real Journeys
The Spire -Queenstown
Bay of Many Coves
Fat Tyre Heli Biking
Intercontinental Hotel
Novotel Hotels
Rydges Hotels
The Westin - Auckland
Blanket Bay Resort
Grand Mercure
Kawarau Jet
NZ Ski Ltd
Sail Queenstown
Snow Park
Cardrona Ski Area
Hilton Hotels
Kiwi River Safaris
Off Road NZ
Sebel Hotels
Snow Planet
Copthorne Hotels & Resorts
Holiday Inn
Mercure Hotels
Paraflights Queenstown
Shotover Canyon Swing
Sofitel-Queenstown
Dart River Safaris
Hotel de Brett
Millbrook Resort
Peppers Hotels & Resorts
Shotover Jet
Sofitel Resort & Spa
Dive Tutukaka
Huka Falls Jet
Millennium Hotels
Quay West Hotels
Skyline Enterprises
Ziptrek Ecotours
International Placements Buxted Park Hotel - UK
Hayman Island - Australia
Sun Valley Resort - USA
Club Med - Linderman Island
Hilton Hotels - Australia
Swissotel - Australia
Fairmont Hotel - Dubai (U.A.E)
Marriott Resort and Spa - Australia
The Sebel Harbour Lights - Australia
Four Seasons Hotel Sydney - Australia
Marriott Resort and Spa - Gold Coast & Sydney
Thermae Advanced Spa - Canada
Gold Coast Jet Ski - Australia
Park City Resort UTAH - USA
Vail Resort - USA
Gold Coast Skydive - Australia
Sheraton Hotels - Australia
W Hotels - USA
Grand Hyatt Melbourne - Australia
Six Senses Spa & Resort - Vietnam
Walkerhill Hotel - Korea
Hamilton Island - Australia
Sofitel Hotels - Australia
Westin Hotels - Australia
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PROFESSIONAL EXCELLENCE – THE QRC DIFFERENCE Professional Excellence – The QRC Difference To succeed in the Tourism and Hospitality industry it is not enough to rely on management theory and practical skills alone. If one is to truly excel they must adopt a philosophy of Professional Excellence in all aspects of their working life. The Professional Excellence (PE) system is a points based system and has been developed to encourage students to achieve the level of professionalism expected by the industry. The aspects of performance which are indicative of a high degree of professionalism and which are assessed under the PE system include: · Punctuality · Grooming · Self Discipline · Positive Communication and Attitude Programmes at QRC focus on management theory, practical skills and professional development. This multi dimensional approach to education enables graduates to enter the industry as professional practitioners and progress to management level positions at an accelerated rate.
Industry Endorsements “Mirvac Hotels and Resorts experience with QRC students is a very positive one. The students are professional, outgoing, passionate and very keen to learn and take part in the day to day operations of the hotels. The students we have on board are confident and join us with a realistic understanding and approach about the ‘real world’ of hotel life.” “The support we receive as employers from the academic and support staff at QRC is unquestionable – the open lines of communication make doing business with QRC a real pleasure. Through all of my interactions with QRC I have always found the College to maintain the highest standards and I am proud to work alongside QRC and look forward to an ongoing mutually beneficial relationship in the years to come.” Meredith Taylor Regional Human Resources Manager Mirvac Hotels & Resorts New Zealand
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“We have had several students work for us at Shotover Jet and Dart River Jet Safaris and have been really impressed with their high standard of professionalism and commitment. They have all come to the business with a good understanding of the needs of tourism and apply themselves as hard working and effective team members.” David Kennedy General Manager Ngai Tahu Tourism Operations
CAREER WEEK
Career Week is definitely a must do before making that crucial decision on where to study “QRC Career Week is an excellent experience that helps immensely in clarifying the career path you can choose for your future. Career Week is definitely a must do before making that crucial decision on where to study. I think QRC is hands down the best education environment you can experience anywhere in New Zealand for the hospitality or adventure tourism industry.” Nikolai Heaphy-Page Garin College Student
What to expect During the week's fully supervised activities, you can expect to: · Find out about the different career paths offered within the tourism and hospitality industries · Visit leading hotel and tourism operators, with behind the scenes tours · Hear from industry professionals · Tour QRC House and QRC Lodge · Learn about QRC's internationally recognised Diplomas of Hospitality Management and Adventure Tourism Management and hear about internship opportunities · Meet QRC staff and students through a variety of classroom and social activities · Free time to explore cosmopolitan Queenstown and all it has to offer · A farewell dinner on the Thursday night (your parents / guardians are also invited). Career Weeks are run during New Zealand school holidays each year in April, July and October and positions are limited. Contact QRC or your Careers Adviser for more details.
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“
Was the best week to fully understand the college, the activities were fun and a great way to meet people. It helped me make an important choice for my future career. The week gave me a great overview into all areas of QRC’s two diplomas and it showed me the possible career paths I could take after graduation. QRC is definitely the right college for me!
’’
INTERNATIONAL STUDENTS
International students benefit from being able to immerse themselves in Kiwi culture Indeed students from over 20 countries have chosen to study at QRC including Brazil, Canada, China, England, Fiji, Germany, India, Indonesia, Ireland, Korea, Russia, Zimbabwe to name a few!
Entry Requirements
International students from around the world choose Queenstown and Queenstown Resort College for the following reasons:
Please refer to the QRC web site for a list of international equivalencies.
· Safe environment conducive to study · Internationally recognised and respected programmes
Queenstown Resort College warmly welcomes international students from across the globe. Most students are from New Zealand, so international students benefit from being able to immerse themselves in Kiwi culture.
· Excellent year round employment opportunities · 6-9 months of fully paid internships · Dedicated Student Relations and Careers Manager · Ability to apply for a 1 year Graduate Visa upon graduating · Well qualified and experienced teaching staff and guest lecturers · High percentage of domestic students · Degree pathways within New Zealand, Australia, Switzerland and Canada
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Students enrolling in the Diploma programmes need to be 18 years of age and to have completed the equivalent of 12 years of schooling.
English is widely regarded as the international language of the Tourism and Hospitality Industry. The ability to communicate effectively and efficiently is the key to a successful international career. Students with English as a second language need to achieve an IELTS score of 6.0 with no less than 5.0 in each band and 6.0 in speaking or equivalent.
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I got my Graduate Visa within 2 weeks after graduating from the Dip Adventure Tourism Management. This now means I can work anywhere in NZ. Currently I am working for both Zip Trek Ecotours and as a River Surfing Guide here in Queenstown. QRC has really helped secure my future in this exciting and dynamic Industry. Guido Glusman, Adventure Tourism graduate, Argentina
There are many job opportunities in Queenstown. I was able to secure part time work within a few months of arriving in Queenstown. This really helps give me additional pocket money. The best thing is that most jobs are within walking distance so I don’t need to spend additional money on public transport. Tejasvi Singh Malik, Hospitality Management Student, India
’’
International Representatives
English Language Pathways
International students studying in New Zealand need to obtain a Student Visa from the New Zealand Government prior to commencing their studies.
With respect to English language entry requirements QRC currently has direct entry agreements with the following English Language schools;
To assist students with the Student Visa application process, QRC has appointed representatives in over 15 countries.
· Southern Lakes English College www.slec.co.nz
Appointed representatives are able to assist students fully with all aspects of the application process including providing information about application criteria, intake dates, fees, study grants, accommodation options, travel and student visa application. To find the closest QRC representative to you visit our website www.qrc.ac.nz or contact the College directly on info@qrc.ac.nz
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· ABC College of English www.abc.ac.nz · Academic Colleges Group (ACG) www.acgedu.com · New Zealand Language Centres www.learnenglish.co.nz · Kaplan Aspect www.kaplanaspect.com · Languages International www.Languages.ac.nz · Language Schools New Zealand www.languageschool.co.nz
SPIRIT OF QUEENSTOWN AND WORKING HOLIDAY PROGRAMME
Queenstown is New Zealand’s and one of the world’s premier visitor destinations 31 Hotels and Resorts 93 Restaurants 40 Luxury Retreats 34 Cafés 25 Motels 46 Bars and Clubs 23 Backpackers 300+ Tourism Operators
As a year round international resort there is a high demand for qualified staff during peak seasons and QRC is the perfect partner to assist the local industry with this workforce need via the Spirit of Queenstown Orientation and Working Holiday Programme and Diploma Internships. Spirit of Queenstown Orientation The Spirit of Queenstown Orientation is offered over 2, 3 or 5 days and is designed to give students a better understanding of the New Zealand and Queenstown employment scene and to assist them in securing appropriate jobs. The QRC Careers Manager will discuss which option is best for you once we receive your application. Upon completion of the orientation you will have a comprehensive knowledge of the Southern Lakes district and a thorough understanding of the expectations of your employer and visitors to Queenstown.
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All placements are for a minimum of 12 weeks however most employers are looking for a 6 month commitment. Your work authorisation for New Zealand must extend for the total amount of time. Positions available are based on your experience and fit with the business and may include housekeeping, bar and beverage, front office, conferencing and banquets, concierge, or customer service frontline positions. Your placement will be dependent on attitude, communication, previous work experience and education. The more interest, experience and enthusiasm for the tourism and hospitality industry, the greater the placement opportunities. Entry Requirements To be eligible to enrol in this programme students must be legally able to work in New Zealand via the NZ Government Working Holiday Scheme. For further details please refer to Immigration New Zealand at: www.immigration.govt.nz
SHORT COURSES
QRC Better Business facilitators bring to the learning platform an extensive background in New Zealand business including CEO experience, Commissioner roles, General Management, HR Management, Brand and Marketing Management, International Sales, Training, Governance, and Finance.
Take 5 For those with some management experience already, Take 5 is a programme designed to build General Management skills. Business Builders This is a powerful 3 module toolkit for managing the small but critical details of personal interactions in any service situation. Bespoke Training
The QRC Better Business facilitation team is dynamic. Our facilitators are experienced professionals who consistently promote high-energy and interesting discussions to keep participants engaged and are trained in using dynamic techniques for engaging and focusing the group.
We have a range of training solutions focusing on individual and team development to suit all levels of your organisation. Explorer Located in New Zealand’s Southern Alps this programme has been designed with a focus on personal development. C&I Group Facilitation Our facilitators can deliver customised icebreaking and/or team building sessions, for any C&I event management requirements.
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For further details on all programmes please refer to: www.queenstownresort college.com/better-business email: info@qrc.ac.nz phone: 03 441 0248
SERVICES AND FACILITIES – STUDENT RELATIONS
The Student Relations Manager at Queenstown Resort College is responsible for admissions, accommodation, student support, library services and pastoral care. They also co-ordinate with the Student Council to organise regular College events and student activities.
Other services include:
Campus Facilities
· General information and assistance
Queenstown Resort College campus opens onto the beautiful Queenstown Gardens on the shores of Lake Wakatipu. As we are only 20 minutes from the mountains students can ski and snowboard in the winter and mountain bike and bush walk in the summer! Queenstown truly is one of the best places in the world to be a student.
· Library services · Accommodation and payments · Storage of valuables · Academic and study matters · Personal and social issues For international students: · Visa extensions and renewals · Travel and insurance
The custom built campus is located in the award winning QRC House and features the following:
· Code of Practice issues · Modern class rooms Career Services
· Demonstration kitchen
The Careers Manager provides a direct link to industry and assists students in securing internship positions. QRC graduates are highly sought by industry and as a graduate they automatically become members of the QRC Alumni. The Careers Manager offers post graduate assistance and acts as a liaison between QRC Alumni and the Tourism and Hospitality Industry.
· Tutorial rooms - wireless internet
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· Computer suite - student café · Boutique library and resource room · Executive floor and lounge
ACCOMMODATION – QRC LODGE
QRC Lodge is conveniently located 1.5km from QRC House and provides comfortable student accommodation in a scenic environment. Single and twin share rooms are available.
QRC Lodge
Facilities
QRC Lodge is a fully furnished hall of residence for QRC students. Boasting scenic views of The Remarkables and Lake Wakatipu, it is conveniently located 20 min walk from central Queenstown and the QRC campus.
QRC Lodge offers the following facilities: · Two student lounges · Student bar and games area · Restaurant offering fully catered meals · Student kitchen (self cook)
QRC understands that many students will be leaving home for the first time. QRC Lodge provides a comfortable transition between living at home and being responsible for leasing their own accommodation.
· Laundry facilities · Multipurpose court · Student car parking · BBQ area and sun deck · Wireless internet
The running of the Lodge is overseen by the Student Relations Manager however our onsite managers ensure that students living at QRC Lodge have the opportunity to settle into the busy student life and the surroundings of Queenstown in a safe and friendly environment. The Lodge has a number of accommodation options available and students can choose between twin share or single rooms. The minimum stay is two terms and extensions can be arranged subject to availability.
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· Gym
STUDENT LIFE Queenstown is known as the Adventure Capital of the world and is a great place to meet people and make friends. During the weekend staff and students can be found enjoying the extreme to the leisurely, on all kinds of budgets. On any given day you can experience bungy jumping, jet boating, rafting, canyoning, river-surfing, 4 wheel driving and mountain biking. Try your hand at wine tasting or golf, treat yourself to shopping, a movie experience or a luxurious day spa.
You can explore some of the world’s Great Walks in Fiordland and Mt Aspiring National Parks. There’s plenty of great horse trekking, mountain climbing, a vibrant café culture and bar and restaurant scene seven nights per week. With four major ski resorts, Queenstown becomes a winter wonderland from June through September… year round you’ll never be bored!
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QRC is a fantastic opportunity, not only do you get to learn and study in Queenstown, but you really get a taste of what the industry is all about, it’s right on your door step.
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Student Council
Wine Club
Regular activities are organised for students by the Student Council. Each term the student body elects a new Council President, along with representatives from each Diploma programme. Activities are scheduled within your course and also for the College as a whole, so you can meet the diverse student population at the College. Our most popular activities include barbecues on the lakeside, sports competitions like tennis, soccer, cricket, quiz nights, kayaking, hiking and ten pin bowling.
Queenstown is home to many award winning wines and is rapidly gaining the reputation as one of the world’s top producers of Pinot Noir. Students who are interested in increasing their knowledge and appreciation outside normal classes are invited to join QRC’s resident sommelier in regular wine tasting sessions.
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GRADUATES HAVE THEIR SAY
“At the beginning of every class, on the screen it reads “The magic mountains of the mind...”, indeed QRC is located at such an amazing place and one is bound to find something one likes. I found QRC and Queenstown and I could not have imagined any place better to have begun my exciting career in Hospitality. Every work day gives an opportunity to learn new things, with the basic knowledge that I have gained during the course, it makes it easier to understand and grasp new information. From phone mannerisms to workplace professionalism, QRC has been a huge contributor to where I am today” Vivian Lyngdoh. (India) Hospitality Management Graduate Reservations Sales Specialist, Millbrook Resort, Queenstown “Queenstown Resort College provides the perfect platform for you to embrace education, gain work experience and build on your own professional network. There are endless opportunities for students.”
recognised. I undertook my internship at Alias Hotel, Brighton UK and my first job after graduation was working on a Super Yacht, both roles saw me immersed in an international environment and I really benefited on the Intercultural Communication papers at QRC. The strong focus on business management, marketing, finance and operations has also helped me greatly for my current role.” Lucy Gain Hospitality Management Graduate Managing Director, Spire Hotel, Queenstown “I now run my own adventure travel and sport company in India. The management diploma has helped me learn how to create a business plan and has given me the required skills to create, run and manage my business which now has a number of branches throughout India.” Jehan Driver (India) Adventure Tourism Management graduate Owner Operator, Quest Adventures, India
Steve Yang Hospitality Management Graduate Accor Graduate Management Trainee, Novotel Auckland
“I choose QRC for the hands on experience it offers as well as its location. The small class sizes offer a more personal relationship with the lecturers, creating a much more rewarding learning environment.”
“Being qualified in hospitality and tourism in New Zealand certainly gave me a significant advantage over the many hundreds of other job seekers from around the world, especially as my QRC qualification is internationally
Emma Hansen, Adventure Tourism Management Graduate Customer service Agent, Adventure Jet Auckland
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“I am currently living in Aoraki/Mount Cook Village and working for Glacier Explorers as a Glacier Guide/Skipper based at the bottom of the Tasman Glacier, the biggest Glacier in New Zealand. During my studies at QRC and during my internship I made many contacts with employers and professionals within the Adventure Tourism industry. These contacts have been invaluable and have helped me get to where I am today through professional networking. Papers like Risk Management, Operations Management and Service Quality Management gave me a strong insight into managing and running an Adventure Tourism business. In fact I still use some aspects of each of these areas on a daily basis. They will provide solid base on which to further develop my career in the Adventure Tourism Industry.” Linus Eriksson (Sweden) Adventure Tourism Management graduate Glacier Guide/ Skipper, Glacier Explorers, Aoraki Mt Cook National Park
Queenstown Resort College PO Box 1566 Queenstown 9348 New Zealand Tel: + 64 3 441 0248 Fax: + 64 3 409 0505 info@qrc.ac.nz www.queenstownresortcollege.com
QRC is registered as a Private Training Establishment by the New Zealand Qualifications Authority and is a signatory to the NZ Code of Practice for the Pastoral Care of International Students. QRC courses are accurate at the time of printing. QRC reserves the right to make any necessary adjustments to advertised courses. Courses will run with a minimum number of participants. See the QRC website for the most up to date information.