sir george seymour national college of
airline, travel & tourism
AUCKLAND
HAMILTON
WELLINGTON
CHRISTCHURCH
DUNEDIN
sir george seymour national college of
airline, travel & tourism
Sir George Seymour College is the largest tertiary establishment, specialising in training for the Airline, Travel and Tourism industries. The College offers a choice of five campuses across New Zealand; Auckland, Hamilton, Wellington, Christchurch and Dunedin. All are NZQA registered and accredited, with New Zealand students eligible to apply for Student Loans and Allowances while studying our courses. Our students’ success is our number one priority and for the past 15 years we have seen over 90% of our graduates placed into employment! Sir George Seymour College has been consistently recognised by the Travel and Tourism industry for quality training and has won numerous awards including Best Tourism Service Provider at the New Zealand Tourism Awards.
Contents 8 Reasons Why to Choose Sir George Seymour
1-2
Over 90% Student Success Rate
3
Tourism - The World’s Largest Industry
4
Course Information - Certificate in Travel, Tourism & Business
5-6
- Certificate in Advanced Travel, Tourism & Business
7-8
- Certificate in Travel & Tourism (Cabin Crew Preparation)
9 - 10
- Certificate in Cultural Tourism
11 - 12
- Certificate in Travel & Tourism (Conference & Events)
13 - 14
- Certificate in Tourism Operations & Guiding
15 - 16
Student Success & Industry Comments How to Enrol / Funding & Allowance Options
17 - 18 19
1
EIGHT REASONS WHY YOU SHOULD CHOOSE SIR GEORGE SEYMOUR
EIGHT REASONS WHY YOU SHOULD CHOOSE SIR GEORGE SEYMOUR...
1
Employment success rate of 90%
2
The largest travel & tourism training provider in New Zealand
3
Specialised courses
4
Three National Certificates
Our training courses give you both a recognised qualification and the essential link to gaining employment. Our graduates are sought after by industry.
You can choose from five locations nationwide. Our campuses are in Auckland, Hamilton, Wellington, Christchurch and Dunedin. Sir George Seymour College is accredited by the New Zealand Qualifications Authority.
Sir George Seymour offers the largest range of specialist travel and tourism courses in New Zealand. Choose from an exciting range of courses covering airline, travel, conference & events, through to cultural tourism and cabin crew preparation.
The tourism workforce and skills projection report stated that the travel and tourism industry required staff to have National Certificates. All Sir George Seymour courses include at least three National Certificates. Our accelerated learning means you can gain three National Certificates in just 25 weeks.
2
5
Industry educationals
6
Internet access and innovative I.T. structure
7
Smaller classes with individual tuition
8
Real training for real jobs
All of our courses offer an industry educational trip to a location within New Zealand (for students who meet the eligibility criteria). Our Certificate in Advanced Travel, Tourism & Business also offers an optional extra trip to an exciting overseas destination.
Train with us and we link you up with your own email address giving you instant access to your tutor and fellow students. Our modem facilities give you internet access allowing you to research information for the completion of projects and assessments.
With specialised tutors and smaller classes, we work with you as individuals while giving you a real insight into the industry. Our tutors have a wealth of experience from travel agency managers, tour guides, flight attendants and travel consultants through to airline check-in, hotels and tourism operators.
We aren’t just about training, we are about training for real jobs. Assisting you to gain your dream career also involves personal presentation, interview techniques, CV preparation, and strategies for employment.
3
OVER 90% STUDENT SUCCESS RATE This course is specifically designed for those who aspire to be a Tour Guide. Travel the world working in far off places or stay close to home and share our beautiful country with visitors. Some of our graduates have secured employment with Kaikoura Whale Watch, Top Deck Europe, Auckland Adventures and Dreamworld Australia. Have you got what it takes..?
OUTSTANDING EMPLOYMENT SUCCESS
OVER 90% STUDENT SUCCESS RATE Over 90% of our students have been successful in finding employment in a wide range of areas, both within the Airline, Travel and Tourism industry and in other sectors. Graduates have gained employment within the following businesses: • Travel Agencies • Wholesale Travel Companies • Airlines – Domestic & International • Banks: Foreign Exchange Desk • Inbound Tour Companies • Airport Authorities • Tourist Information Offices • Coach & Rail Companies • Rental Vehicle Companies • Duty Free Companies • Tourist Attractions • Outbound Tour Operators • Major Hotels • Cruise Ships ...and many other businesses in the travel and tourism industries. “The tourism workforce and skills projection report was commissioned by ATTTO, TIANZ, HANZ, HSI and Ministry of Tourism. One of the key results from the report
workforce is a priority issue - the industry requires on average another 17,250 new people entering the industry each year......”
is,
the tourism industry will need an extra 120,000 people by the end of the decade.
The Minister for Tourism on 8 October 2004 announced in a speech that
4
TOURISM - THE WORLD’S LARGEST INDUSTRY
TOURISM - THE WORLD’S LARGEST INDUSTRY During 2005 New Zealand welcomed over 2.2 million international visitors who spent $7.4 billion during their time here. Tourism is New Zealand’s largest employer. Tourism directly and indirectly employs
It’s an exciting time for Travel & Tourism in New Zealand, with some major movies recently being made in our beautiful country and the successes of our sporting ambassadors, all boosting visitor numbers to New Zealand. All this has had a huge impact on raising New Zealand’s profile as a dynamic and exciting holiday option. That means more visitors, more money in the economy and even more jobs! The World Tourism Organisation has picked the Asia Pacific Region to be the key growth area over the next twenty years, in fact by 2020, it suggests we could receive 25% of the world's visitors in this region. For New Zealand, by 2010, the Tourism Research Council predicts that we will receive over three million international visitors in a calendar year (Tourism New Zealand website). Travel and Tourism are now the world’s largest and fastest growing industries, generating over US$2 trillion a year and employing over 112 million people...one in every 11 workers worldwide. What qualities do you need to be selected for a course? Motivation, enthusiasm, flexibility and a high degree of personal commitment are all prerequisites ... combined with the ability to absorb new information and a genuine desire to work with people.
TOURISM - THE WORLD’S LARGEST INDUSTRY
10% of the work force. That is one in 10 jobs in New Zealand.
5 CERTIFICATE IN
TRAVEL, TOURISM & BUSINESS This is an accelerated course to give you the skills and qualifications required to get your foot in the door within the airline, tourism and travel industries. If you are interested in gaining three National Certificates and are keen to get into employment as quickly as possible then this is the course for you.
• • • • • • • • • • • • • • • • • • • • • • • • • • •
Identify work roles in tourism and their related personal requirements Demonstrate knowledge of the sales function and process in tourism & travel workplaces Process travel requirements using a computer reservation system Sell, process and advise on foreign exchange for travel Demonstrate knowledge of and process air travel Demonstrate knowledge of and process domestic land transport Demonstrate knowledge of & process domestic & international accommodation Demonstrate knowledge of the tourism industry in New Zealand Communicate with one person in English for the tourism and travel industry Provide customer service in the tourism and travel industry Work in a team in a tourism and travel situation Develop personal plans for a work role in the tourism & travel industry environment Demonstrate cross-cultural communication for the tourism and travel industry Perform calculations for the tourism and travel industry Read and write English for the tourism and travel industry Demonstrate knowledge of New Zealand as a tourist destination Demonstrate knowledge of and process reservations for domestic water transport Provide information about specified regions in New Zealand as tourist destinations Respond in writing to enquiries and complaints in the tourism and travel industry Complete tourism and travel administration tasks and use office equipment Advise customers of regulatory requirements for international air travel Describe the legal responsibilities of employees in the tourism industry Outline and apply contract legislation relating to the tourism and travel industry Demonstrate knowledge of International Air Transport Association (IATA) world geography Demonstrate knowledge of communication and customer service skills in tourism and travel workplaces Demonstrate knowledge of and process reservations for coach and overland tours outside New Zealand Introduction to Mäori (includes a marae visit)
Unit 18231 21231 3734 3750 18215 18216 18217 18238 18233 18223 18224 5070 18226 18237 18232 18212 18204 18228 18209 18221 18282 20489 20490 18235 18210 18206
Computing / Business Subjects
25 WEEKS
TRAVEL, TOURISM & BUSINESS
CERTIFICATE IN
Travel & Tourism Subjects
• • • • • • • •
Demonstrate and apply knowledge of a personal computer system Manage and protect data in a personal computer system Produce information using word processing functions Produce a presentation using a desktop presentation computer application Create a computer spreadsheet to provide a solution for organisation use Produce a computer flatfile database to provide solutions for organisation use Demonstrate knowledge of and use of email and internet in the tourism and travel industry Demonstrate knowledge of computer applications and produce text on a computer for tourism and travel
2780 2781 112 5940 2785 2787 18280 18230
6
25 WEEKS
Preparation for Employment Subjects •
Includes Curriculum Vitae, Interview Techniques, Strategies for Employment and Personal Presentation
PRINCIPAL FEATURE
Entry Criteria 1. Applicants must be a minimum age of 17 years on entry to the course. 2. NCEA Level 2 (60 credits) plus NCEA Level 1 (20 credits) or equivalent, unit standards, course of study, or work experience deemed equivalent.
Qualifications Achieved • • • • • • •
Sir George Seymour College - Certificate in Travel, Tourism & Business National Certificate in Tourism and Travel (Core Skills) Level 3 National Certificate in Travel Level 3 National Certificate in Computing Level 3 Industry-recognised Computer Reservation System Certificate Units towards National Certificate in Travel Level 4 Life Support Certificate
PRINCIPAL FEATURE Experience New Zealand This New Zealand familiarisation trip offers you the chance to experience the best of New Zealand tourism. To be eligible you simply need to be on track for graduating and be meeting the attendance requirements. Choose from a stunning list of destinations such as the Bay of Islands, Rotorua,Wellington and Queenstown. This exciting trip allows you to be a travel consultant, planning every aspect of it from transportation and accommodation through to attractions and activities. Climb the Harbour Bridge, go bungy jumping, jet boating, soak in a hot pool, you get to choose. We give you a budget to work from, and the rest is up to you!
“Sir George Seymour is like one big family, everybody is friendly and very helpful. Because of the classes having a limited amount of students, you were shown more individual attention. The tutors were always ready to help and it definitely showed that they strive for their students to succeed.” Angela Hayward, Tourism Waikato - iSite Hamilton
“The tutors were the best part of the course and they’re so friendly and very willing to help.” Michelle Le Brenton, Receptionist, James Cook Hotel Grand Chancellor
“Sir George Seymour helped me get this role by teaching me the computer skills required for the job and how to interact with customers most effectively.” Cheryl Kreft, Customer Services Representative, Budget Car Rental
Experience New Zealand
7 CERTIFICATE IN
The national and international qualifications gained in this Advanced Certificate will generate many options when seeking employment in any area of the industry. Graduated students have gained employment as travel consultants, airline check-in, ticketing consultants, hotel reservations, rental cars sales and many, many more.
Travel & Tourism Subjects • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
37 WEEKS
ADVANCED TRAVEL, TOURISM & BUSINESS
CERTIFICATE IN
ADVANCED TRAVEL, TOURISM & BUSINESS
Identify work roles in tourism and their related personal requirements Demonstrate knowledge of the sales function and process in tourism & travel workplaces Process travel requirements using a computer reservation system Sell, process and advise on foreign exchange for travel Demonstrate knowledge of and process domestic air travel Demonstrate knowledge of and process domestic land transport Demonstrate knowledge of & process domestic & international accommodation Communicate with one person in English for the tourism and travel industry Provide customer service in the tourism and travel industry Complete tourism and travel administration task and use office equipment Respond in writing to enquiries and complaints in the tourism and travel industry Process service fee charges in a travel environment Sell and process travel requests in a travel industry environment Demonstrate knowledge of New Zealand as a tourist destination Demonstrate knowledge of the Pacific Islands as a tourist destination Advise customers of regulatory requirements for international air travel Construct and ticket airfares using International Air Transport (IATA) principles Demonstrate knowledge of and process international air travel Demonstrate knowledge of the United Kingdom and Eire as a tourist destination Develop personal plans for a work role in a tourism and travel industry environment Demonstrate cross-cultural communication for the tourism and travel industry Read and write in English for the tourism and travel industry Perform calculations for the tourism and travel industry Demonstrate knowledge of the tourism industry in New Zealand Work in a team in a tourism and travel situation Describe the legal responsibilities of employees in the tourism industry Outline and apply contract legislation relating to the tourism and travel industry Demonstrate knowledge of International Air Transport Association (IATA) world geography Demonstrate knowledge of communication and customer service skills in tourism and travel workplaces Demonstrate knowledge of & process reservations for coach & overland tours outside New Zealand Sell tourism & travel products to customers and demonstrate knowledge of customer databases Provide a promotional plan for a given product and/or service Introduction to Mäori (includes a marae visit)
Unit 18231 21231 3734 3750 18215 18216 18217 18233 18223 18221 18209 18208 18283 18212 3727 18282 18218 18219 18213 5070 18226 18232 18237 18238 18224 20489 20490 18235 18210 18206 18225 65
Computing / Business Subjects • • • • • • • •
Demonstrate and apply knowledge of a personal computer system Manage and protect data in a personal computer system Produce information using word processing functions Produce a presentation using a desktop presentation computer application Create a computer spreadsheet to provide solution for organisation use Produce a computer flatfile database to provide solution for organisation use Demonstrate knowledge of & use of email & internet in the tourism & travel industry Demonstrate knowledge of computer applications and produce text on a computer for tourism and travel
2780 2781 112 5940 2785 2787 18280 18230
8
37 WEEKS
Preparation for Employment Subjects •
Includes Curriculum Vitae, Interview Techniques, Strategies for Employment and Personal Presentation
PRINCIPAL FEATURE
Experience New Zealand This New Zealand familiarisation trip offers you the chance to experience the best of New Zealand tourism. To be eligible you simply need to be on track for graduating and be meeting the attendance requirements. Choose from a stunning list of destinations such as the Bay of Islands, Rotorua, Wellington and Queenstown.This exciting trip allows you to be a travel consultant, planning every aspect of it from transportation and accommodation through to attractions and activities. Climb the Harbour Bridge, go bungy jumping, jet boating, soak in a hot pool, you get to choose. We give you a budget to work from, and the rest is up to you!
Entry Criteria 1. Applicants must be a minimum age of 18 years on entry to the course. 2. NCEA Level 2 (60 credits) plus NCEA Level 1 (20 credits) or equivalent, unit standards, course of study, or work experience deemed equivalent.
Qualifications Achieved • • • • • • • •
Sir George Seymour College - Certificate in Advanced Travel, Tourism & Business National Certificate in Tourism and Travel (Core Skills) Level 3 National Certificate in Travel Level 3 National Certificate in Travel Level 4 National Certificate in Computing Level 3 Industry-recognised Computer Reservation System Certificate IATA/UFTAA Standard Diploma issued by IATA/UFTAA (special conditions apply) Life Support Certificate
PRINCIPAL FEATURE International Educational This exciting optional feature may take you to Sydney, Brisbane, Melbourne, Fiji, Vanuatu or other overseas destinations. Experience international flights, in flight service, visit hotels and experience a range of activities. (Optional extra on completion of course)
“Sir George Seymour College has a great atmosphere and the tutors are very helpful. The preparation for employment units included in the Advanced Certificate were really helpful in gaining a job. Talking to tutors was also great help because they have ‘been there done that’.” Lisa Nickalls, Travel Advisor, STA Travel
“The skills required to be successful in this job include your willingness to learn, an open mind and enthusiasm - the course taught me what to expect in the real world and now I’m enjoying just that.” Sarah Hutchinson, Travel Consultant, House of Travel
“There is so much knowledge of the industry floating around the college.” Jennie Milne, Account Manager, Corporate Traveller, Christchurch
International Educational - overseas experience
9 CERTIFICATE IN
TRAVEL & TOURISM (CABIN CREW PREPARATION) Our Certificate in Travel & Tourism (Cabin Crew Preparation) course is designed for those who are interested in becoming a flight attendant. You will learn valuable skills to prepare you for this exciting career, from presentation and customer service skills to emergency procedures.
• • • • • • • • • • • • • • • • • • • • • • • • • • •
Identify work roles in tourism and their related personal requirements Demonstrate knowledge of the tourism industry in New Zealand Communicate with one person in English for the tourism and travel industry Provide customer service in the tourism and travel industry Work in a team in a tourism and travel situation Develop personal plans for a work role in the tourism and travel industry environment Demonstrate cross-cultural communication for the tourism and travel industry Perform calculations for the tourism and travel industry Read and write in English for the tourism and travel industry Demonstrate knowledge of the sales function and process in tourism & travel workplaces Demonstrate knowledge of New Zealand as a tourist destination Process travel requirements using a computer reservation system Demonstrate knowledge of International Air Transport (IATA) world geography Demonstrate knowledge of and process domestic air travel Demonstrate knowledge of and process domestic land transport Demonstrate knowledge of and process domestic & international accommodation Sell, process and advise on foreign exchange for travel Demonstrate knowledge of and process reservations for domestic water transport Provide information about specified regions in New Zealand as tourist destinations Respond in writing to enquires and complaints in the tourism and travel industry Complete tourism and travel administration tasks and use office equipment Demonstrate knowledge of process reservations for coach and overland tours outside NZ Advise customers of regulatory requirements for international air travel Describe the legal responsibilities of employees in the tourism industry Outline and apply contract legislation relating to the tourism and travel industry Demonstrate knowledge of communication and customer service skills in tourism and travel workplaces Introduction to Mäori (includes a marae visit)
Unit 18231 18238 18233 18223 18224 5070 18226 18237 18232 21231 18212 3734 18235 18215 18216 18217 3750 18204 18228 18209 18221 18206 18282 20489 20490 18210
Computing / Business Subjects • • • • • • • •
31 WEEKS
TRAVEL & TOURISM (CABIN CREW PREPARATION)
CERTIFICATE IN
Travel & Tourism Subjects
Demonstrate and apply knowledge of a personal computer system Manage and protect data in a personal computer system Produce information using word processing functions Produce a presentation using a desktop presentation computer application Create a computer spreadsheet to provide a solution for organisation use Produce a computer flatfile database to provide solutions for organisation use Demonstrate knowledge of & use of email & internet in the tourism & travel industry Demonstrate knowledge of computer applications and produce text on a computer for tourism and travel
“Being a flight attendant was always my dream. With help from Sir George Seymour and the awesome tutors, my dream became reality” Goran Tomic, Cabin Crew, Pacific Blue
2780 2781 112 5940 2785 2787 18280 18230
10
31 WEEKS
Cabin Crew Subjects •
Cabin Crew Preparation 1: Identify various aircraft types and aircraft cabin components and understand requirements of an emergency evacuation
•
• • • • • • •
Internal
PRINCIPAL FEATURE
Cabin Crew Preparation 2: Demonstrate industry standards of grooming and provide personal and customer service to a variety of people Internal Provide personal service in given situations 57 Maintain personal presentation in the workplace 62 Employ customer service techniques for differing customer behaviours in a given situation 376 Provide customer service for international visitors 378 Manage First Aid in emergency situations 6400 Provide First Aid 6401 Provide Resuscitation in Level 2 6402
Flight Attendant Training Familiarisation This New Zealand familiarisation trip allows you to experience training in a flight attendant cabin trainer. You will complete a safety demonstration using safety cards, seat belts, oxygen masks and lifejackets, complete public announcements and complete an inflight meal/beverage service. This outstanding experience will bring to life your training and give you some real ‘hands on‘ experiences.
Entry Criteria All airlines have strict entry criteria when becoming a Flight Attendant therefore before being accepted on the course you must have the following minimum requirements: 1. Applicants must be 18 years of age or turn 18 during the course. 2. NCEA Level 2 (60 Credits) plus NCEA Level 1 (20 credits) or equivalent, unit standards, course of study or work experience deemed equivalent. 3. All airlines have their own criteria when selecting flight attendants, in terms or height, health etc. More information regarding this can be found direct with airlines or at a Sir George Seymour campus.
Qualifications Achieved • • • • • • • •
Sir George Seymour College - Certificate in Travel & Tourism (Cabin Crew Preparation) National Certificate in Tourism and Travel (Core Skills) Level 3 National Certificate in Travel Level 3 National Certificate in Computing Level 3 Industry-recognised Computer Reservation System Certificate Units towards National Certificate in Travel Level 4 Full First Aid Certificate Initial Flight Attendant On-Line Training Programme Certificate
PRINCIPAL FEATURE On-Line Programme This course includes the In-Flight Institute ‘Initial Flight Attendant Training Programme’. This unique programme covers over 175 essential flight attendant topics and is currently being used by several international airlines worldwide as part of their initial training programme. Successful completion will gain you a certificate for this outstanding programme. The On-Line Programme covers topics such as: • Aviation Terminology • Preflight Equipment Check • Over-wing Window Exits • Check-In Procedures • Galley Operations • Onboard Announcements • Security • Crew Briefing • Safety Demonstrations
Inflight Institute On-Line Programme available to all Cabin Crew Preparation students
11 CERTIFICATE IN
CULTURAL TOURISM This course is specifically designed to cater for those who aspire to enter Cultural Tourism and Travel. Learn skills to work in many areas of travel & tourism as well as enjoy the added benefits and opportunities available within Cultural Tourism.
• • • • • • • • • • • • • • • • • • • • • • • • • •
Identify work roles in tourism and their related personal requirements Demonstrate knowledge of the tourism industry in New Zealand Communicate with one person in English for the tourism and travel industry Provide customer service in the tourism and travel industry Work in a team in a tourism and travel situation Develop personal plans for a work role in the tourism and travel industry environment Demonstrate cross-cultural communication for the tourism and travel industry Perform calculations for the tourism and travel industry Read and write in English for the tourism and travel industry Demonstrate knowledge of the sales function and process in tourism & travel workplaces Demonstrate knowledge of New Zealand as a tourist destination Process travel requirements using a computer reservation system Demonstrate knowledge of International Air Transport (IATA) world geography Demonstrate knowledge of and process domestic air travel Demonstrate knowledge of and process domestic land transport Demonstrate knowledge of and process domestic and international accommodation Sell, process and advise on foreign exchange for travel Demonstrate knowledge of and process reservations for domestic water transport Provide information about specified regions in New Zealand as tourist destinations Respond in writing to enquires and complaints in the tourism and travel industry Complete tourism and travel administration tasks and use office equipment Demonstrate knowledge of process reservations for coach and overland tours outside NZ Advise customers of regulatory requirements for international air travel Describe the legal responsibilities of employees in the tourism industry Outline and apply contract legislation relating to the tourism and travel industry Demonstrate knowledge of communication and customer service skills in tourism and travel workplaces
Unit 18231 18238 18233 18223 18224 5070 18226 18237 18232 21231 18212 3734 18235 18215 18216 18217 3750 18204 18228 18209 18221 18206 18282 20489 20490 18210
Computing / Business Subjects • • • • • • • •
34 WEEKS
CULTURAL TOURISM
CERTIFICATE IN
Travel and Tourism Subjects
Demonstrate and apply knowledge of a personal computer system Manage and protect data in a personal computer system Produce information using word processing functions Produce a presentation using a desktop presentation computer application Create a computer spreadsheet to provide a solution for organisation use Produce a computer flatfile database to provide solutions for organisation use Demonstrate knowledge of & use of email & internet in the tourism & travel industry Demonstrate knowledge of computer applications & produce text on a computer for tourism & travel
2780 2781 112 5940 2785 2787 18280 18230
Tourism Mäori Subjects • • • • • • •
Discuss the use of Mäori language expression in a tourism context Utilise Mäori greetings and farewells from a hosting perspective in a hospitality context Explain Mäori place names in a cultural tourism context Explain the concept of whanau and how it relates to tourism Explain the significance of natural attractions in a tourism Mäori context Explain the relevance of kaitiaki practices in a tourism Mäori context Explain the importance of respecting Mäori customs & practices in a tourism Mäori context
17391 17384 17383 17578 17788 17791 17786
12
34 WEEKS
Preparation for Employment Subjects •
Includes Curriculum Vitae, Interview Techniques, Strategies for Employment and Personal Presentation
PRINCIPAL FEATURE
Experience New Zealand This New Zealand familiarisation trip offers you the chance to experience the best of New Zealand tourism. To be eligible you simply need to be on track for graduating and be meeting the attendance requirements. Choose from a stunning list of destinations such as the Bay of Islands, Rotorua, Wellington and Queenstown. This exciting trip allows you to be a travel consultant, planning every aspect of it from transportation and accommodation through to attractions and activities. Climb the Harbour Bridge, go bungy jumping, jet boating, soak in a hot pool, you get to choose. We give you a budget to work from, and the rest is up to you!
Entry Criteria 1. NCEA Level 2 (60 credits) plus NCEA Level 1 (20 credits) or equivalent, unit standards, course of study, or work experience deemed equivalent. 2. Applicants must a minimum age of 17 years at commencement of the course. 3. Students must have a genuine interest in Mäori Tourism and Travel and have a basic understanding of Mäori culture and protocol.
Qualifications Achieved • • • • • • • •
Sir George Seymour College - Certificate in Cultural Tourism National Certificate in Tourism Mäori Level 3 National Certificate in Tourism and Travel (Core Skills) Level 3 National Certificate in Travel Level 3 National Certificate in Computing Level 3 Industry-recognised Computer Reservation System Certificate Units towards National Certificate in Travel Level 4 Life Support Certificate
PRINCIPAL FEATURE Three Day Memorable Hui This is a highlight of the Cultural Tourism course where all the students on this course participate in a National Hui, gathering together on a Marae for two nights. There is much sharing of culture, and a variety of workshops and speakers, who are often leading Mäori Tourism operators from the region. There is plenty of focus on performing arts with kapahaka and waiata, making the whole experience both unique and memorable.
“I have thoroughly enjoyed my learning experiences on this programme and compliment the tutors for their unique teaching styles, fun, humour, encouragement and commitment” Kauki Grant, Hostel Assistant, YMCA
Scholarships of $2,500-00 are available to all students who successfully complete this course - this could be you!
Three Day Memorable Hui - participate in a National Hui
13 CERTIFICATE IN
TRAVEL & TOURISM (CONFERENCE AND EVENTS) This course is aimed at people wishing to work in the travel & tourism industry with an emphasis on providing industry level skills for the relatively new and fascinating conference and events sector. You will gain a strong foundation in general tourism along with developing a variety of skills for organising and managing a conference or event where achieving the "WOW" factor will be part of a stimulating, exciting and challenging career.
• • • • • • • • • • • • • • • • • • • • • • • • • • •
Identify work roles in tourism and their related personal requirements Demonstrate knowledge of the tourism industry in New Zealand Communicate with one person in English for the tourism and travel industry Provide customer service in the tourism and travel industry Work in a team in a tourism and travel situation Develop personal plans for a work role in the tourism and travel industry environment Demonstrate cross-cultural communication for the tourism and travel industry Perform calculations for the tourism and travel industry Read and write in English for the tourism and travel industry Demonstrate knowledge of the sales function and process in tourism & travel workplaces Demonstrate knowledge of NZ as a tourist destination Process travel requirements using a computer reservation system Demonstrate knowledge of International Air Transport (IATA) world geography Demonstrate knowledge of and process domestic air travel Demonstrate knowledge of and process domestic land transport Demonstrate knowledge of and process domestic and international accommodation Sell, process and advise on foreign exchange for travel Demonstrate knowledge of and process reservations for domestic water transport Provide information about specified regions in New Zealand as tourist destinations Respond in writing to enquires and complaints in the tourism and travel industry Complete tourism and travel administration tasks and use office equipment Demonstrate knowledge of process reservations for coach and overland tours outside NZ Advise customers of regulatory requirements for international air travel Describe the legal responsibilities of employees in the tourism industry Outline and apply contract legislation relating to the tourism and travel industry Demonstrate knowledge of communication and customer service skills in tourism and travel workplaces Introduction to Mäori (includes a marae visit)
Unit 18231 18238 18233 18223 18224 5070 18226 18237 18232 21231 18212 3734 18235 18215 18216 18217 3750 18204 18228 18209 18221 18206 18282 20489 20490 18210
Computing / Business Subjects
37 WEEKS
TRAVEL & TOURISM (CONFERENCE AND EVENTS)
CERTIFICATE IN
Travel & Tourism Subjects
•
Demonstrate and apply knowledge of a personal computer system
2780
•
Manage and protect data in a personal computer system
2781
•
Produce information using word processing functions
•
Produce a presentation using a desktop presentation computer application
5940
•
Create a computer spreadsheet to provide solution for organisation use
2785
•
Produce a computer flatfile database to provide solution for organisation use
2787
•
Demonstrate knowledge of and use of email and internet in the tourism and travel industry Demonstrate knowledge of computer applications and produce text on a computer for tourism and travel
•
112
18280 18230
14
37 WEEKS
Conference and Events Subjects •
Conference and Events Module 1: Plan and co-ordinate a one day event including budgeting, registration, venue layout and food and beverage requirements to meet client specifications
•
Conference and Events Module 2:
• •
Plan and co-ordinate a three day conference including budgeting, accommodation, registration, conference activities, food and beverage recommendations and undertake necessary administration tasks Prepare a food and beverage report for the venue caterers Research and market a group tour
Internal
PRINCIPAL FEATURE
Internal 15699 18222
Preparation for Employment Subjects •
Includes Curriculum Vitae, Interview Techniques, Strategies for Employment and Personal Presentation
Experience New Zealand This New Zealand familiarisation trip offers you the chance to experience the best of New Zealand tourism. To be eligible you simply need to be on track for graduating and be meeting the attendance requirements. Choose from a stunning list of destinations such as the Bay of Islands, Rotorua, Wellington and Queenstown. This exciting trip allows you to be a travel consultant, planning every aspect of it from transportation and accommodation through to attractions and activities. Climb the Harbour Bridge, go bungy jumping, jet boating, soak in a hot pool, you get to choose. We give you a budget to work from, and the rest is up to you!
Entry Criteria 1. Applicants must be a minimum age of 18 years on entry to the course. 2. NCEA Level 2 (60 credits) plus NCEA Level 1 (20 credits) or equivalent, unit standards, course of study, or work experience deemed equivalent.
Qualifications Achieved • • • • • • •
Sir George Seymour College - Certificate in Travel & Tourism (Conference & Events) Level 4 National Certificate in Tourism and Travel (Core Skills) Level 3 National Certificate in Travel Level 3 National Certificate in Computing Level 3 Industry-recognised Computer Reservation System Certificate Units towards National Certificate in Travel Level 4 Life Support Certificate
PRINCIPAL FEATURE Event Co-ordination Relish the opportunity to organise your own amazing event. As part of the course your team will be responsible for planning, budgeting, organising food and beverage as well as entertainment for a stunning event such as a mid winter Christmas party, Sir George Seymour Great Race or Gala Graduation.
“The conference and events industry is a people business that is heavily dependent on focused, competent people to work within it. This course will provide graduates with a strong skill background to enter this industry, something which employers find lacking at present. I for one, look forward to recruiting graduates into this industry sector.” Neville Brown, Manager, Wellington Convention Centre
Creating great experiences - a mid winter Christmas party, Gala Graduation or SGS Great Race
15 CERTIFICATE IN
TOURISM OPERATIONS & GUIDING This course is specifically designed for those who aspire to be a Tour Guide. Travel the world working in far off places or stay close to home and share our beautiful country with visitors. Some of our graduates have secured employment with Kaikoura Whale Watch, Top Deck Europe, Auckland Adventures and Dreamworld Australia. Have you got what it takes..?
• • • • • • • • • • • • • • • • • • • • • • • • • •
Identify work roles in tourism and their related personal requirements Present the characteristics of New Zealand as a destination Demonstrate knowledge of the tourism industry in New Zealand Communicate with one person in English for the tourism and travel industry Provide customer service in the tourism and travel industry Work in a team in a tourism and travel situation Develop personal plans for a work role in the tourism and travel industry Demonstrate cross-cultural communication for the tourism and travel industry Perform calculations for the tourism and travel industry Read and write English for the tourism and travel industry Demonstrate knowledge of the sales function and process in tourism & travel workplaces Demonstrate knowledge of New Zealand as a tourist destination Complete tourism and travel administration tasks and use office equipment Research and market a group tour Sell, process and advise on foreign exchange for travel Describe how visitors learn from interpretation, and evaluate interpretive techniques Demonstrate knowledge of visitor interpretation Prepare and deliver guided interpretation during an excursion, and gather feedback Manage health and safety in a tourism context Prepare and deliver guided interpretation within an attraction, and gather feedback Prepare and deliver guide interpretation during an extended tour and gather feedback Demonstrate leadership skills in a tour context Provide information about specified regions in New Zealand as tourist destinations Describe the legal responsibilities of employees in the tourism industry Demonstrate knowledge of communication and customer service skills in tourism and travel Introduction to Mäori (includes a marae visit)
Unit 18231 5562 18238 18233 18223 18224 5070 18226 18237 18232 21231 18212 18221 18222 3750 18310 18317 18313 18365 18314 18312 18364 18228 20489 18210
Computing / Business Subjects
30 WEEKS
TOURISM OPERATIONS & GUIDING
CERTIFICATE IN
Travel & Tourism Subjects
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Demonstrate and apply knowledge of a personal computer system Manage and protect data in a personal computer system Produce information using word processing functions Produce a presentation using a desktop presentation computer application Create a computer spreadsheet to provide solution for organisation use Produce a computer flatfile database to provide solution for organisation use Demonstrate knowledge of and use of email and internet in the tourism and travel industry Demonstrate knowledge of computer applications and produce text on a computer for tourism and travel
2780 2781 112 5940 2785 2787 18280 18230
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30 WEEKS
Preparation for Employment Subjects • • • •
Provide First Aid 6401 Manage First Aid in emergency situations 6400 Provide Resuscitation Level 2 6402 Includes Curriculum Vitae, Interview Techniques,Strategies for Employment and Personal Presentation
PRINCIPAL FEATURE
Entry Criteria 1. Applicants must be a minimum age of 18 years on entry to the course. 2. NCEA Level 2 (60 credits) plus NCEA Level 1 (20 credits) or equivalent, unit standards, course of study, or work experience deemed equivalent.
Qualifications Achieved • • • • • •
Sir George Seymour College - Certificate in Tourism Operations & Guiding National Certificate in Tourism and Travel (Core Skills) Level 3 National Certificate in Tourism Guiding with strands in Excursion Guiding and Attraction Guiding Level 3 National Certificate in Tourism, Tour Leadership* Level 4 National Certificate in Computing Level 3 Workplace First Aid Certificate *Final assessment to be assessed in the workplace once a guiding position is obtained
PRINCIPAL FEATURE Become a Tour Guide You’ll get to put the tour together, including vouchers, crew and passenger itineraries, baggage labels, hotel and rooming lists and customer surveys. Research, write and deliver your own commentary on the region, inform your passengers about accommodation and attractions coming up. This outstanding feature of the tour guiding course gives you the opportunity to put what you have learnt into action. (Eligibility criteria applies)
“The certificate was the perfect course. It showed the real world of tour guiding...you actually go out and do all the tour guiding activities rather than just sitting in a classroom learning about the theory of how to do them, it was a great experience.” Brenda Holding, Tour Guide, Top Deck Europe
“The tutors at Sir George Seymour College were fantastic and were so patient. Studying at the college helped me learn more about myself and other people.” Denn Pekama, Adventure Tour Guide, Auckland Adventures
Become a Tour Guide - create and experience your own tour
17 STUDENT SUCCESS
WHAT OUR STUDENTS SAY...
Sarah Williamson Cabin Crew, Qantas
STUDENT SUCCESS STORIES
Upon leaving school, Sarah enrolled in a course with Sir George Seymour College as she had studied tourism in sixth form and really enjoyed it. The course was an ideal way to achieve her career goal to become a flight attendant or work on a cruise ship. After the course Sarah put her knowledge and skills to practice and realised her goal as a flight attendant for Qantas. Sarah says, "I got the job through Employment Liaison at Sir George Seymour. The College helped prepare me for my role by giving me the skills and knowledge of the travel and tourism industry."
Denise Kumeroa Reservations Sales Agent, Crowne Plaza Hotel Seeking a career change, Denise chose to study with Sir George Seymour so she could get a job in the exciting tourism and travel industry, not only for the opportunity to travel but she wanted a challenge to take her out of her comfort zone. Denise was determined to learn as much as possible about the industry and she found the tutors fantastic. Denise says “..You need good language skills and a professional phone manner to be successful in my job..�
Denn Pekama Adventure Tour Guide, Auckland Adventures Seeking a career change, Denn wanted to get into tourism and travel as he wanted to be in an industry where you meet new people every day. "The tutors at Sir George Seymour College were fantastic and were so patient. Studying at the College helped me learn more about myself and other people". Every day Denn is taking people from all over the world mountain biking or on bush walks.
Lynne Smith Supervisor, Christchurch iSite Visitor Centre Lynne chose travel and tourism as a career as she was always preparing itineraries for friends and family. Lynne says "Returning to study as a mature student was not an easy decision, but the college and tutors were very supportive." On completion of the course, Lynne started working at the US Antarctic Programme meeting and greeting Antarctic personnel at the airport and arranging accommodation. Lynne then went on to work at the Christchurch iSite as a consultant, and from there was promoted to Team Leader, then to Supervisor. She is now responsible for the recruitment, training and supervision of up to 25 staff.
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Jackie Bingham Regional Manager, Signature Travel, Christchurch “Signature Travel has enjoyed great success in employing graduates from Sir George Seymour College. The skills learned have enabled them to become competent and valuable consultants. We work closely with Sir George Seymour College and look forward to employing many more future travel consultants.”
John Van Steirteghem Manager, Backpacker World Travel, Auckland Central “We see Sir George Seymour as a great school and if we are looking for staff we wouldn’t hesitate to approach them. I know the high
Lisa Mallinson Branch Manager, Budget Rent-A-Car, Christchurch Airport “Budget Rent-A-Car has utilised the services of Sir George Seymour College on many occasions and we have always been rewarded with high calibre employees. I have personally employed several ex-Sir George students and have never been disappointed. Personality is very important to me and the insights provided by staff are invaluable.”
Sandra Caldwell Manager, Christchurch iSite Visitor Centre “Over the last few years the Christchurch iSite Visitor Centre has employed a number of students from the Sir George Seymour College who have studied the National Certificates in Travel and Tourism. As a result these students have acquired the skills and knowledge to perform at the desired level and have easily fitted into our busy team environment. These students have developed into reliable, dedicated and committed members of staff with a real passion for the industry. We have a strong relationship with Sir George Seymour and hope to employ many more of their students in the future.”
INDUSTRY FEEDBACK
calibre of teaching at Sir George Seymour and would feel confident that the students have received an excellent grounding in the travel and tourism industry.”
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HOW TO ENROL........ Auckland Campus Phone 09 303 0181 Fax 09 373 4062
1.
Now that you’ve checked out our course details and start dates, why not come in and see us? Meet our team, and check out our modern training facilities.
2.
Our staff have extensive industry experience and can provide free, no obligation career advice. Hear what the jobs are really like, and what skills and attributes the travel and tourism industry are looking for and we will recommend a course that best suits your needs.
3.
We have courses starting throughout the year and can provide you with all the information on loans or allowances and even get you started. We can also recommend accommodation if you’re from out of town.
4.
Phone us on 0800 10 20 20 or visit us at www.sirgeorge.co.nz or call in and have a look around your nearest campus.
5.
If you are keen to get started; i) Complete the enrolment form included in here, or download from our website.
Hamilton Campus Phone 07 838 0022 Fax 07 838 0033
Wellington Campus Phone 04 472 8893 Fax 04 472 8894
ii)
Come in with your form, or send it to us along with verification of NZ Citizenship or permanent residence eg Passport or Birth Certificate (please bring in the original or a certified copy) and also your deposit.
iii)
A confirmation letter will then be posted out to you.
iv)
You can then apply for student loan/allowance. If you bring in your bank account and IRD number we can send off your application for a student loan the same day.
Christchurch Campus Phone 03 377 1794 Fax 03 377 5205
FUNDING & ALLOWANCE OPTIONS Student Loan Scheme New Zealand students are eligible for the Government Student Loan Scheme. Subject to certain conditions, college students are entitled to borrow the following amounts.
Dunedin Campus Phone 03 477 6825 Fax 03 477 6832
Compulsory Course Fees Course Related Costs Living Costs
Total amount of course fee $1,000 maximum A maximum of $150 per week is available
Student Allowance The Student Allowance is available to New Zealand students 18 years and older and is means tested if you are under 25 years old / of age. Eligibility depends on the amount of your parents' combined incomes, or on an independent circumstance. It is paid weekly into your bank account and does not need repaying. Students need to meet the requirements as detailed on the website (www.studylink.govt.nz).
Processing Applications Information for both the allowance and loan schemes are available from StudyLink (www.studylink.govt.nz). Sir George Seymour can check documentation and authorise photocopies of birth certificates and other papers.
Scholarships and Internships Certificate in Cultural Tourism Scholarship This course is designed for students who have a specific interest in Mäori Culture and Mäori Tourism.You do not have to be of Mäori descent to apply for this course. Scholarships of $2,500.00 are available to students who successfully complete this course. For more information, contact your local campus. Secondary School Tourism Student of the Year Scholarships Sir George Seymour College recognises success and is pleased to sponsor the top tourism student at schools throughout New Zealand. The top tourism student will receive a $500.00 scholarship to study at a Sir George Seymour College on a full time course campus of their choice. For more information please contact your local campus. ATTTO Scholarship In past years, the Aviation, Tourism and Travel Organisation (ATTTO) has offered a $3,000.00 scholarship to New Zealand citizen students who enrol in an ATTTO approved Level 3, 4 or 5 course. For more information and an application form please contact your local campus or view the ATTTO website at www.attto.org.nz
sir george seymour national college of
airline, travel & tourism
AUCKLAND
HAMILTON
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CHRISTCHURCH
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