Wireless REPAIR Magazine & EXPO by Wireless Dealer Magazine

INSIDE: 2016 Official Repair Report for Retailers! Explore the future products your store can repair! Find out what a carrier store can teach you! Smart Watches Unexpected Revenue. How it will surprise you!

1.800.862.2609 Produced by: Wireless Dealer Magazine

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Letter from The Publisher

PUBLISHER’S note

elcome to Wireless Repair Magazine. I hope you enjoy reading this issue and gain valuable information and inspiration for your repair business! The following pages will outline the present and future of the wireless repair industry. More importantly, the following pages outline a roadmap the wireless repair professional can follow to generate new revenue. As the developing regions of the world gain more access to the internet, now is the time to take steps to future-proof your business. In this edition, we have identified a few main factors: adaptation through diversification and strategic partnerships. A good start to diversifying your business is to learn how to fix a wider range of products. As the tech world evolves, so do the services repair professionals need to offer to their customers. Stay knowledgeable about product trends on the market and update your skills to generate more revenue. To quote Einstein, “The measure of intelligence is the ability to change.” Thank you, Kathy Katcher Wireless Repair & Dealer Magazine Kathy@WirelessRepairMagazine.com 1-800-862-2609 x140

PS. When I saw this bill-board by iDropped, I asked if I could include it in my next edition. Tim had no idea I planned on using it in my editors letter. Even still he sent me these kind words below I want to share with my readers.

Kathy, Thank you, we are honored to have the opportunity to be placed in your magazine. Bests, Timothy L. Katsch, Vice President of iDropped Inc.

EDITORIAL INDEX

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Liquipel is Making a Splash

Liquipel Is Making a Splash in Waterproof Technology! So long to the days of water damage and cracked screens! If youâ&#x20AC;&#x2122;ve ever waited patiently as your mobile device marinated in a bag of rice, you may understand the anxiety of water damage. Donâ&#x20AC;&#x2122;t worry; most of us have been there. Hoping for a successful rice bath resurrection is, unfortunately, a common occurrence in the tech world. Water damaged electronic devices can be a huge pain in the neck, not to mention very costly to replace. However, you can now breathe a sigh of relief and rest assured that the rice in your cupboard will never again be used for anything but dinner, thanks to technology from Liquipel. Liquipel is a California based company which created a specialized process to keep electronic devices WaterSafe. This means saying adios to the dreaded rice revival!

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Liquipel is Making a Splash

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“...you can now breathe a sigh of relief,”... [ By Meghan Lafferty, Staff Writer, Quantumrun.com ] 21

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Liquipel is Making a Splash

[

]

This compelling technology sprouted from a single idea

Liquipel’s WaterSafe technology process involves placing the electronic device into a special proprietary machine which creates a vacuum. Once the vacuum process is complete, the Liquipel formulation that is injected turns from a liquid to a gas as it enters the chamber. The final step involves plasma, which decomposes the liquid repellent molecules, polymerizing them to themselves. Liquipel becomes the new surface of your device, and its components. Basically, this complicated high-tech process results in providing electronic devices with a safe haven from water damage.

This compelling technology sprouted from a single idea, which came about from two partners. Liquipel co-founders Kevin Bacon, and Danny McPhail owned a previous company that dealt with applying military grade films to electronics to prevent them from scratching. There was a special solution necessary for applying the film, and as phone designs changed and evolved, the process started to water damage the phone. This was when Bacon and McPhail’s idea for waterproof protection began to take hold. Development for Liquipel began in 2009, and Bacon and McPhail left no stone unturned as they searched to assemble the perfect team to commercialize their technology. By 2011, they built the first machine and landed in the US. Liquipel launched during the 2012 CES and overnight the company exploded.

“We were listed in publications ranging from Forbes to the LA Times,” Bacon said, “it was very exciting for us.” 22

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Liquipel is Making a Splash

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Their success didnâ&#x20AC;&#x2122;t stop there. Liquipel gained even more momentum as they received media recognition from the BBC, CNN, and even the Today Show. All that media attention, matched with a top notch executive team, made it easy for Liquipel to expand their product offerings. 23

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Liquipel is Making a Splash

Let’s dive into some of Liquipel’s offerings. Right now, Liquipel’s product offerings give the customer full protection for their electronic devices. Not only does Liquipel offer their WaterSafe Nano Coating treatment, but they also offer Nano Shock screen protection, along with product packages that include these features, plus more. Liquipel customers are enthusiastically waving goodbye to the days of water-damaged devices and shattered screens.

THE LIQUIPEL PLAN AND PRODUCT FAMILY Liquipel’s Mobilio Protection plan doesn’t even come close to comparing to similar plans on the market. For only $39.99 and without the need of purchasing any additional packages, the customer’s mobile device is protected against cracks, spills, and malfunctions. Mobilio Protection blows the competition out of the water by not exclusively covering new phones, but also any pre-owned or refurbished devices. This plan comes backed with a 30-day money back guarantee, one-year accidental damage coverage, low $50 deductible, and free two-way shipping. If your phone does get damaged or break during the warranty’s timeframe, Mobilio will send you a Visa gift card for up to the replacement value of your phone (see T&Cs for details).

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Liquipel is Making a Splash

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SafeGuard Nano-Shock

Nano-Shock

ArmorTek

If your focus is on screen protection, there’s Liquipel’s SafeGuard protection package. This package includes Liquipel’s ArmorTek case and Nano-shock impact screen, which uses special technology to disperse incoming force and prevent the screen from breaking. This package is nicely wrapped up with an impressive $150 guarantee for if your screen (somehow) manages to break.

Liquipel 360 WaterSafe Finally, if you’re in the market for the absolute best protection available, you’ll want to look no further than Liquipel 360. With Liquipel 360, the customer gets Liquipel’s WaterSafe coating and the Nano-shock impact screen, which together combats potential damage full-circle. It’s easy to see that the name, ‘360,’ speaks for itself. This package is nicely bundled up in a two-year, full protection coverage warranty with a low deductible.

These packages from Liquipel provide the ultimate defense against damage. Whether you drop your mobile device on the hardwood floor, or into the kitchen sink, Liquipel has got you covered.

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Liquipel is Making a Splash

THE

PERFECT FIT FOR LIQUIPEL Liquipel expanded into these additional product offerings because it was an opportunity to see what else they could offer their customers. “With our brand recognition and passion for performance, it made creating these brand extension products very easy,” Bacon said. Now, you may be asking yourself, who is the targeted audience for these product packages? Who is the ideal customer? The answer is simple. “It’s anyone that is really concerned about the proper protection of their device,” says Sam Winkler, Liquipel’s Executive Director. “Not only are they buying an amazing performance package, but also peace of mind.” Winkler explains that the Liquipel products apply to anyone from busy mothers looking to protect their device from the wrath of little ones to hands-on trade workers searching for heavy duty protection in the workplace.

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Liquipel is Making a Splash

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Nyjah Huston, Professional Skateboarder and 7 time X Game Gold medalist. “Im super stoked to be partnered with Liquipel on our new SafeGuard product”

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Liquipel is Making a Splash

HOW RETAILERS CAN REAP REWARDS WITH LIQUIPEL From a retailer’s perspective, Liquipel’s product packages are ideal because they allow a retailer to offer a guarantee on their products; especially with packages such as SafeGuard or Liquipel 360. With the Liquipel 360 product, retailers can add value to the refurbishment process, and take out the risk to the customer. This creates a win-win situation since the risk of purchasing a used device is now taken out of the equation. Customers will feel comfortable knowing that they are purchasing a device that comes with a two-year extended warranty that covers all water and screen damage. With SafeGuard, the retailer can offer their customer full impact protection. Customers can feel confident about never having to be subjected to another shattered screen. Additionally, retailers can also provide a sure-fire solution to customers that bring in an already damaged screen for repair. As a retailer offering Liquipel’s product line, you can provide your customers with the luxury of having complete damage-proof protection of electronic devices. If a retailer, by chance, has a customer who damages their electronic device after purchasing any of Liquipel’s protection packages, Liquipel will happily work with the retailer to compensate a replacement for the customer. Retailers interested in ordering the Safeguard product package can do so by contacting LP Protection, a Liquipel Distributor at 888-622-4888, International Tel: 949-391-4700, International Fax: 949-391-4277, www.LPprotection.com. Winkler states that Liquipel would like to build a repair center network to create a better customer experience. With phones becoming more expensive and delicate, Liquipel wants help to eliminate the worry of potential water damage or cracked electronic devices. If interested to become a repair center for Liquipel, send email to info@liquipel.com.

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Liquipel is Making a Splash

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â&#x20AC;&#x153;Customers can feel confident about never having to be subjected to another shattered screen.â&#x20AC;?

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Liquipel is Making a Splash

THE FUTURE OF LIQUIPEL Liquipel is now beginning to apply their technology in areas outside the electronic devices department. Liquipel has recently begun working with clothing manufacturers, using their waterproofing technology to allow fabrics to dry faster and resist odor. Liquipel QuickDRY is an eco-friendly way of applying a water repellent to fabrics. It also has zero water or solvent usage, very little power consumption, no hazardous waste generation, and no storage needs. This new water repellant technology quickly caught the attention of big brand clothing manufacturers. Liquipel has recently teamed up with O’Neill to launch the fastest drying board short in the world. Customers will no longer need a towel to dry off; the shorts will be dry by the time they reach their car. If you want an inside look at Liquipel’s strategic vision, CEO, Rod Nakjavani, has your answers. “We are focusing on three main verticals. First are consumer electronic water safe technologies.” Liquipel is currently working with several original equipment manufacturers and handset refurbishing houses to expand their business. The next focus is on “major apparel brands.” Liquipel wants to offer their eco-friendly water-resistant technology, allowing fabrics to dry faster and resist odor, without sacrificing performance. Finally, “complete mobile device protection;” you can easily find this in the SafeGuard and Liquipel 360 packages. Liquipel is always looking for strategic partnerships. Their business model can effortlessly span across the globe, and they are always interested in partnering with big businesses, military, or commercial clients.

If you are interested in potentially partnering with Liquipel, please visit www.liquipel.com.

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Liquipel is Making a Splash

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2 3

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Liquipel is Making a Splash

JOIN THE LIQUIPEL NETWORK Liquipel’s success is spreading like wildfire as many major online and big box retailers have picked up the Liquipel products. Liquipel products are now offered in over 1,600 Radio Shack stores, hundreds of wireless dealers and online on www.amazon.com. In a short period, Liquipel has turned a single idea into a well-established success story. But how did they do it? What was the key to this success? As the old saying goes, you’re only as strong as your weakest link, and it would appear that there are no weak links in the Liquipel team. “If there is anything I’ve learned in watching our company grow, it is about having the best possible management available,” Bacon said, while talking about his exceptional executive team. Liquipel assembled their team from across the globe. This is why it should come as no surprise that their team is the driving force behind this company. Whether you’re an everyday, accident prone customer, or a retailer just looking to expand your offerings, Liquipel is your new saving grace against damage. Never again will there be a need to worry about a cracked screen or a water-clogged phone. The future is bright (and dry) with Liquipel.

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Future Trends in Wireless Repair

[ By Dan Mieczyslaw, Staff Writer at Quantumrun.com ]

exploring the Trend in

Wireless RepaiR Reveal a Big Profit Future

Exploring the trends that will shape the next big business opportunities in wireless repair. Executive Summary Over the next 10 years, the wireless repair industry will drastically change as the Internet expands into the developing world, broadband speeds reach 4G and 5G levels and foreign manufacturers flood the market with lower-cost electronic parts and budget smart-phone models. Smart-phone saturation will reach its highest point in the developed world. Rising disposable incomes and low price smart-phones will incentivize replacing instead of repairing damaged phones. And new technologies are making the latest smart-phone models near indestructible. These trends among others will inevitably lead to an erosion of the wireless repair segment’s largest revenue generator: smart-phone repair. Phone repair emerged as a significant vertical in the wireless industry. The amount of infinite products that will develop between 2016 – 2025 will introduce a whole new set of verticals for the repair industry. McKinsey and Company, reports that IoT’s potential economic impact could range between $3.9 to 11.1 TRILLION a year by 2025, or 11 per cent of the world’s economy.

Repair professionals are uniquely positioned in the wireless industry to skyrocket revenues if they strategically take steps now to stabilize and future-proof their business.

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The following report outlines the present and future of the wireless repair industry. This report is a roadmap wireless repair professionals can follow to generate new revenue as the industry faces substantial disruption from outside forces. 41

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Future Trends in Wireless Repair

ireless burst onto the scene

Sometimes the beginnings of a booming industry emerge well below the radarâ&#x20AC;&#x201D;the niche wireless repair industry is no exception. Wireless repair entered the marketplace around 2009-10, not long after Apple released the first iPhone on June 29, 2007. Since then, this industry has ridden the wave as smart-phones quickly became the must-buy gadget for the young and the professional. 2010 to 2014 were the boom years for wireless repair as anyone with a technical background, and entrepreneurial spirit could jump in and open their repair shop or kiosk. These business owners started their repair business with minimal start up and marketing investment and found near immediate business success from customers looking to repair damage and accidents. However, are these boom times meant to last? Whatâ&#x20AC;&#x2122;s the future of wireless repair over the next five to 10 years? As the basic smart-phone repair is reduced, several new product and service opportunities appear to be an easy and profitable transition for wireless repair professionals.

Before we answer where the wireless repair industry is going, letâ&#x20AC;&#x2122;s first establish the flow of it today.

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repair growth 2010 to 2015 The device repair industry as a whole generated over $4 billion in revenue in 2014â&#x20AC;Ś$1.4 billion in the United States alone. The demand for phone repair stores grew largely because of the negative impact felt by consumers without a smart-phone became much higher. As smart-phones and tablets flooded the market in the last decade, they became a primary factor for growth in the wireless repair industry. However, perhaps more important, the cost and fragility of these devices impacted the rise in repair services. With price tags between $400-$800, every drop or fall of a phone or tablet results in immediate business for repair shop owners from customers looking to avoid paying for a full replacement. Wireless Dealer Magazine, owner of WirelessRepairEXPO.com and producer of the Wireless Repair EXPO (2014 & 2015) found that phone repair services retailers commonly provide the following:

Top 3 Phone Repairs 2014 62% broken or damaged screens 31% accidental water damage

7% 31%

7% of repairs resulted from data/flashing or faulty

keys/buttons

62%

This chart matters because 97% of smart-phone repair revenue hinges largely on two repairs: Broken screens and water damage.

Compiled statistics from WRE attendee registration information.

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Future Trends in Wireless Repair

hat accounts for this increase in phone repairs in the retail marketplace? 8,117

Wireless Dealer Magazine reports the following driving factors:

1. Easy market entrĂŠe into a booming business, low startup cost, easily added to existing businesses, and fast return on investment 2. The number of phone repair training courses nation-wide has surged & course affordability has remained low (ranging from $1000 â&#x20AC;&#x201C; $2,000) 3. Consumers demand for immediate smart-phone repairs, increased number of devices per person, and device repair becoming a common-place service. A recent study from Square Trade shows that Americans have spent a whopping $23.5 billion on repairing or replacing damaged smart-phones (all brands) in the seven years.

Newtonâ&#x20AC;&#x2122;s 3rd Law: Every action has an equal and opposite reaction. Stay ahead of the curve and seek the next opportunity.

Consider the possible reaction based market research done by Wireless Dealer Magazine in 2015 - 2016 Wireless Dealer Magazine, reports 30% of independent wireless service and repair retailers stated they had some overstock for immediate sale. When asked if they were interested in buying products in bulk, at a reduced priced, 80% answered yes. Beginning in March 2016, Wireless Dealer Magazine provided telemarketing research on behalf of one of the top 3 national carriers. The goal of the 2016 campaign was to prequalify repair retailers interested in learning how to become an exclusive carrier dealer store. 67% repair retailers answered yes to the question. Note: Wireless Dealer Magazine is a provider of telemarketing research and marketing campaigns.

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Independent wireless repair shops

21,758

in 2014 Employed

14,500

Wireless Retailers Providing phone Repair

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2B Repair Retail Competition Steps to Thriving in Price Wars.

Inevitably, phone repair retailers are experiencing more competition from neighboring repair retailers. This competition drives repair cost down and profits lower.

5 Steps to Retaining Customers Without lowering your price. 1. L everage the in-store repair retail experience to your advantage - the customer relationship is priceless. 2. Provide high quality repairs and promote your stores reputation. 3. Strategic In-store accessory merchandising 4. Be a go-to expert, be your own wireless Genius Bar. 5. Follow-Up, be proactive in your reputation. A follow-up call stands behind your work, building customer confidence in your brand.

Smart Phone Growth 2016 - 2020

It is no surprise that mobile phones are the core of the wireless repair industry, that is why it is important to review the continued viability of the industry – • A total of 2.04 billion mobile phones will be shipped globally in 2016 to 2017 • By 2017, over a third of the world’s population will own a smartphone—that is roughly 4.77 billion smart-phone users • Global revenue from smart-phones is expected to total $401.3 billion in 2016. • By 2020, it is projected globally that there will be 6.1 billion smart-phone users

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Future Trends in Wireless Repair

isruptive trends that will

drive growth in wireless over the next 10 years While smart-phone sales sound very impressive, they are the tip of the iceberg compared to whatâ&#x20AC;&#x2122;s coming next. The mobile and wireless industry is about to experience massive growth worldwide due to the rapidly increasing global Internet connection rate. This will have a significant and surprising impact on local businesses over the coming years.

The Internet 2016 - 2021 Of the 7.4 billion people in the world (2016), 4.4 billion do not have access to the Internet. That means 60% of the world population has no connectivity to the Internet. By 2020, research by Quantumrun forecasts that 50% of the worldâ&#x20AC;&#x2122;s population will have Internet access, largely due to a spike in mobile Internet use. The number of mobile data subscriptions will finally see the day they come close to matching mobile phone subscriptions in 2020. This Washington Post chart lists the countries with the lowest Internet penetration.

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By 2025,

the vast majority of the developing world will become connected. When the world’s poor gain access to the web, we will see an astronomic rise in economic growth. A prime example of this economic impact will debut the first-of-its-kind 5G network during the 2018 Winter Olympics in Korea. By the mid-2020s 5G will spread throughout the developed world. Why is this important? An increase in Internet speed requires an increase in data usage, increasing the dependence on smart-phones. This increased usage and dependence on wireless tech will spur a new surge of wireless sales.

The Internet of Things (IoT) Ubiquitous computing, the Internet of Everything, Internet of Things (IoT), they are all the same. At a basic level, IoT is a network designed to connect physical objects to the web, similar to how the traditional Internet connects people to the web through their computers and smart-phones. The main difference between the Internet and IoT is their core purpose. IoT, is designed to excel at allocating Internet resources—it is designed to “give life” to inanimate objects by allowing them to work together, adjust to changing environments, learn to work better, and try to prevent problems. McKinsey and Company, reports that IoT’s potential economic impact could range between $3.9 to 11.1 TRILLION a year by 2025, or 11 per cent of the world’s economy.

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Future Trends in Wireless Repair

Challenges ahead for the wireless repair industry Due to the developing world connecting to the Internet, there are areas of concern for independent repair shop owners within the next five years. Between 2016 to 2021, the growth rate of the wireless repair industry will begin to moderate, in comparison to the high growth years between 2010 to 2014.

This lower growth rate is largely due to the following: • Lower cost smart-phones entering the market – consumers replace rather than repair damaged smart-phones • Waterproof and water resistant smart-phones – reducing accidental water damage repairs • New, stronger aftermarket LCD phone screens – shock proof, and waterproof • New repair competition from major companies that are already servicing consumers – DISH Network recently announced they are rolling out a fleet of phone repair techs that will come to your location and provide smart-phone repairs

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Google’s Ara has inspired other phone, laptop, and tablet developers to build their products modularly. • OLED smart-phone screens projected to hit the market between 2016 and 2020 • The growing availability of 4G LTE wireless networks – consumers can upgrade to 4G enabled smart-phones instead of repairing older 3G phones • Manufacturing brands like Samsung stepping into the repair business offering in-store repairs for in warranty and out of warranty on smart-phones and tablets • Repair Companies like Geek Squad offering life-time protection & support on repairs.

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Future Trends in Wireless Repair

isruptive prices of electronics parts

As the world’s global population connects to the internet and Internet speeds grow faster in lockstep,this will spur massive production levels of all kinds of smart-phone electronics parts and smartphone part harvesting production lines. As a result, this will drag down the end costs of these components thanks to traditional economies of scale. The disruptive aspect of this trend is that it will also bring the costs down for a variety of other consumer wireless electronics, not just phones.

Disruptive smart-phone competition While Samsung and Apple are the current global leaders in smart-phone sales, Xiaomiand Lenovo are beginning to make successful in-roads into the USsmart-phone market. Meanwhile, brands such as Micromax, Intex, and Lava are planning to build affordable smart-phones for the masses. These new competitors are predicted to push heavily into Western markets by 2020, initially serving price conscious consumers. Note: Lenovo recently reported they plan to roll out higher end smart-phone models in the US in the near future. These new smart-phones will be “the world’s first Project Tango-Powered smart-phone” – a smartphone that is capable of 3D tracking around the user.

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ierce competition does not spell defeat

While competition is rising and the market is rapidly changing, the disruptive trends just listed do not guarantee a grim future for wireless repair professionals. Consider the following;

Luxury Phones Are Not Cheap

Samsung Galaxy and Apple iPhone models are not priced based on their production cost; they are priced as an attainable luxury item. Moreover, as more premium phones enter the market, the cost of owning and damaging these phones will remain relatively constant, meaning there wonâ&#x20AC;&#x2122;t be a severe drop in phone repair sales in the foreseeable future, at least until 2023.

Accidents Happen Likewise, a high saturation of smart-phone owners does not necessarily mean there will be any drop in the number of people handling their phones haphazardlyâ&#x20AC;&#x201D;in fact, it is the opposite. Accidents will continue to happen, and more smart-phone owners will mean more repair business, thereby evening out the downward pressures listed above.

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Future Trends in Wireless Repair

Key tactics to profitably; future-proof your

repair business

Analysts at Quantumrun.com, in partnership with Wireless Dealer Magazine, have identified a few key tactics independent repair shops can use immediately to ensure they continue to thrive well into next decade:

New repair support services. Consider offering a range of annual contracts or monthly subscription support services that go beyond the one-off, smart-phone repair transaction. For example, StayMobile promotes services such as:

3 Warrant and device protection solutions 3 Mobile device management services 3 Data and identity protection 3M obile security and management for apps. devices 3A nnual maintenance services available for K-12 and B2B 3 Child safety app. protection 3L ifetime warranty on all services.

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New Repair

Support Services ... Cont.

As devices and apps. evolve, so will the services repair entrepreneurs can offer. A popular aftermarket service is Smart-phone Waterproofing. For example, Liquipel actively licenses its WaterSafe machine, allowing repair professionals to easily, quickly and permanently waterproof new and used smart-phones. Investing in a licensing relationship with waterproofing providers is on track to be a sizable new revenue generator. Especially if your store establishes a reputation for waterproofing smart-phones and other devices/products.

Bundle your accessories in a RX care package and consider offering a device management/care warranty program. Both provide additional sales after the phone repair.

Why offer phone cleansing products? By putting cleaners on your counter like Whoosh or Screen Cleaner gives your customer the impression you care about keeping their phone clean. You are showing that it is important to clean and protect phones after they are repaired. In addition, current reports paint a vivid picture of the average amount of germs on the surfaces of phones. 53

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Future Trends in Wireless Repair

arrier Service Options Carrier service options are not difficult to offer in a retail location. Consider BEST BUY, Target or other retailers who dedicate a section of their store to carrier services. Offering wireless service options does not require an upfront financial investment or have product loss issues. Customers look to you to provide quality repair services, and they consider you an expert on phone technology. Your recommendation of a phone plan or a specific provider has weight.

Smart repair business owners should evaluate every 3 to 6 months how much referral repair business they are receiving from other carrier service provider stores. It is likely that there is a profit to be made by providing the service yourself, instead of relying solely on referrals.

Display futuristic devices It is important that repair professionals show customers that they are knowledgeable about future products. One way to visually emphasize this is to display futuristic products (think mini-drones and VR headsets) inside the repair shop even if they are not stocked. Why? Because the customerâ&#x20AC;&#x2122;s perception of the repair professional as a tech professional is important for their future business. By showing that you are future-focused, customers that may not need to return to your establishment for an extended period of time will remember your store as having savvy device professionals. As your customer matures into those devices your repair store remains repair relevant to the customer instead of outdated â&#x20AC;&#x201C; two years down the road.

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Build new, non-repair walk-in business Displaying a new device or two is a wonderful way to test out the sales of these products before having to stock anything. You may find yourself creating relationships with certain vendors as resellers and drop shipping products displayed in your store. Ideally, you will find a few products that will sell in your store and you can begin to stock that product and buy in bulk, which will give you a higher profit.

Create standards in your store for merchandising Merchandising is all about presentation. If you need an excellent example of mobile presentation, check out the Apple Stores or an AT&T store. They limit their merchandise displays, but they are laid out in a manner that is sleek and pleasing to the eye and the experience. It is your job to create the standards for merchandising in your store in order to positively impact your clients. Here’s an example of good merchandising: if you want your store to look clean and uncluttered, consider hanging one display rack on the wall of accessories – don’t leave half the display rack empty. That is telling the customer that you can’t afford to stock your display rack or don’t care to do it. And, if you don’t care enough to display all of your products, restock them, or at least properly arrange the shelf, customers usually disregard the products as not worth buying, or they may conclude that you are careless with your business. This is a costly mistake. This perception will drive more customers to your business, even if your customers choose not to buy from your clean, orderly merchandise selection.

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Future Trends in Wireless Repair

our sales skills matter Your repair store staff is in a perfect position after the repair to discuss options on keeping their phone safe from the damage you just repaired. Your tech can now turn into a merchandising expert guiding your customer to purchase a couple more items to keep their phone safe like a phone case, protective screen, waterproof treatment, or a repair service plan. By adding 2 more items to each repair you are typically adding $30 to $50 more in profit with each customer. Do the math.

Tip: Offer incentives and/or a contest to your employees for afterrepair sales. Give praise to employee of the month and consider other rewards for accomplishments.

Partner with dealers Many independent repair shops already do this, but it is important to re-emphasize the importance of partnerships with local smart-phone dealers. Both parties offer complimentary services (selling phones and repairing phones) that can be cross promoted and sold as an up-sell bundle (phone plus repair warranty) to the end buyer. This form of local business development represents a new revenue stream from which both parties can benefit. Partnerships with computer repair shops could also be fruitful, as there are many independent and franchise computer repair shops eager to enter the wireless repair business they largely ignored. Pawn shops are also an option as some regularly buy used electronics that may benefit from refurbishing for resale.

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This picture shows a larg Investigate e array of d your repair evices sold opportunit through In dependent y with each Wireless R device! etailers & P hone Repai r Stores.

Partner with other repair shops As mentioned earlier, an interesting aspect of the wireless repair industry is how fragmented it remains. The top four players in this space account for less than 10 percent of industry revenue in 2014. This means more than 90% of the repair retail industry is made up of independent wireless repair shop owners. Capitalize on your ability to make fast decisions and become even more entrepreneurial by either banding together into trade associations or merging with one another to claim market share This tactic would make it possible to increase buying power against wholesalers, reduce overhead costs, increase marketing capability, and improve profits across the board. Franchises in the USA typically excel â&#x20AC;&#x201C; independently owned businesses that are part of a larger company such as Game Stop, GNC and a host of others. It is a psychological acceptance that individuals are more likely to patronize an establishment that is a recognizable brand or has a name that they have seen other places.

By joining forces with other small stores, you have the opportunity to build a brand name together. 57

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Future Trends in Wireless Repair

utfit your store with phone cases and accessories

The mobile accessory market is actually a larger market than smart-phones, with a forecast of $121.72 billion by 2025, and a revenue of $81.5 billion already in 2015.

This robust market is mainly reliant on protective covers and power banks. Both of these accessories are healthy for a repair shop to carry, since the safety and lifetime of your customersâ&#x20AC;&#x2122; phones should be your top priority. Remember, clients want to protect their investment, especially after experiencing the fear of breaking their device.

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rade in or buy new?

Phone trade-in programs are used to help off-set the cost of putting your customer into a new phone or provide a tradein cash option. It also gives repair professionals access to parts and the possibility of refurbishing items for resale. Or, a bulk amount of cell phones could be sold to a trusted reseller. By the 2020s, as the market for smart-phones in the developing world begins to escalate, it may be worthwhile to begin buying up used smart-phones to sell to bulk buyers. Keep a pulse on your stores surrounding areas. Note: Since the use of home phonelines and other connected phone lines continues to plummet, it is likely businesses will offer cell phones to each employee in the near future. This matters because employee job hopping is likely to increase the amount of extra smart-phones rolling around in your stores community. Especially if your store is located in a prime business area of town.

Part sourcing Phone parts are set to fall in price considerably by the early 2020s, due to the trends outlined earlier. Until then, independent repair shops need to remain strategic about where they source replacement parts to reduce their overall costs. Find trusted wholesalers with access to overseas parts manufacturers, as well as consider partnering with other independent repair shops to pool funds and make lower-cost bulk electronics orders.

Harvest parts Parts from a defective product are profitable especially given the shortages at times in the parts industry Those parts are in high demand in the resale parts device marketplace.

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Future Trends in Wireless Repair

SMART-WATCH BUY BACKS

The current models of smart-watches (and other wearables) have faced mixed reviews from the public. There are some who love them, especially the health and fitness obsessed, and then there are others who tried to be smart-watch early adopters but found little practical use for these devices in their everyday lives. It is projected that 70% of smart-watch owners do not use their devices.

Smart-watch trade-in programs can be implemented to help consumers reduce the price of a new wireless phone. Meanwhile, your store partners with a buyback company for cash revenue. ou can create your own buyback program and decide to Y try and retail the smart-watches yourself. Actively promote a smart-watch buyback program to those consumers who currently let their smartwatches and wearables collect dust. This can be done through a noticeable sign, such as â&#x20AC;&#x153;We Buyback Smart-watches and Activity Trackers.â&#x20AC;? Once bought, these smart-watches can be sold to more price-conscious consumers at a profit, as well as in bulk to online buyers. Overall, a smart-watch buyback service can represent a substantial and easy source of revenue for wireless repair shop owners.

What about smart-watch repair? Smart-watch faceplate repairs are very profitable. A smart-watch LCD repair could produce a 50 percent profit margin, depending on the smartwatch brand. In addition, buying broken smart-watches, repairing them in your store, and retailing the newly repaired smart-watch offers an even bigger profit model depending on the smartwatch brand. This means that a newly repaired smart-watch is a very affordable (low risk) product with a high profit turn around.

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BuyBackWorld offers an extensive Smart-watch BuyBack Program. Here are some recent examples of offers; Apple Watch Hermes Cuff 42mm Stainless Steel Case with Fauve Barenia Leather Band MLCC2LL

Broken Buy Back $40 Average condition Buyback $575 First Purchased Brand New $1175

Apple Watch Hermes Single Tour 38mm Stainless Steel Case with Capucine Leather Band MLCN2LL/A

Broken Buy Back $40 Average condition Buy Back $475 Purchased Brand New $1250

Note: Fossil made it clear they are serious about their wearables strategy heading into 2016. In the next year, they plan to have on hand more than 100 wearable devices. Those range from fitness trackers to all sorts of gadgets. Leading the charge in their wearables is the Fossil Q Founder.

Note: Many smart-watch repairs will require training and certification classes. Cell Smart POS Training Center is offering individual smart-watch training now and formal group classes in August 2016.

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Future Trends in Wireless Repair

aptops, Tablets, Computers

The tablet market is undergoing a great deal of change as of late. On one hand, the market is growing remarkably, with the Yankee Group estimating that tablet shipments will grow from 233 million in 2013 to 1.094 billion in 2017. However, the IDC is reporting that worldwide sales of the traditional standalone tablet (popularized in the early 2010s) has been falling 13.7 percent for the past two years.

So what’s accounting for this discrepancy? While sales of traditional tablets are declining, sales of the new detachable tablet devices are booming. Currently, the leading detachable tablet devices are Microsoft’s Surface Pro and Apple’s iPad Pro—tablets that can stand alone, but that are sold to snap into an accompanying keyboard.

Consider the following; 1. Higher component costs may force wireless repair providers to charge more for servicing this niche – 2. T ablets and smart-phones are very similar – the learning curve involved with repairing these devices is quite low, which will allow repair professionals to keep costs low By limiting your repair services to smart-phones, you will miss out on the robust computer market. You also run the risk of becoming too obsolete in your services. Remember pager stores? Consider the slowed growth in smart-phone shipments in the developed world, combined with the rapidly advancing smart-phone design into stronger, cheaper materials. This change within the market is similar to the personal computer market that is increasingly smaller due to mobile devices – mobile-only Internet users now exceed desktop-only Internet users in the USA.

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Remember, 90% of repair shops are independent store owners. Historically, computer repair stores that failed to diversify their services with the changing market have gone out of business, in part because they appear to be a thing of the past. This is why in the previous section it was recommended that stores display future devices.

Repair professionals who merge phone and computer repair together (including tablets and laptops) become more stable. This is due to the higher profit margins and increased repair business especially in larger urban areas.

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Future Trends in Wireless Repair

mart-phone Product Leasing

The vehicle industry recognizes that some consumers cannot afford or are not qualified to outright buy a vehicle. Instead of losing the customer, sales people present another method of vehicle ownership â&#x20AC;&#x201C; leasing or leasing-to-own. While payments are monthly, similar to most car payments, leasing allows the customer the option of upgrading his or her car at the end of the lease instead of worrying about selling the vehicle. Or, the customer may choose to purchase that vehicle, recognizing the capital that they have already invested against the end price. The same concept applies to smart-phones. Millennials increasingly upgrade to the latest technology as soon as they are able. Faster, sleeker and more efficient mobile devices combined with the growing disconnect between older technology and improved networks raise the likelihood of millennials upgrading far more frequently than in the past. Consider a leasing or lease-to-own contract for smart-phones, laptops, tablets, televisions, gaming consoles, audio, smart-watches, fitness trackers, and wearables. The above mentioned products could present your business with a sizable profit, especially since the used devices can be recycled back into your business for parts or resale. Many lease-to-own companies offer commissions up to 20% on the total cost of your customerâ&#x20AC;&#x2122;s lease.

Note: 30% of Americans are considered under-banked and have low or average credit scores. Leasing programs typically are not based on your customerâ&#x20AC;&#x2122;s credit history. Most leasing programs advertise 99% of qualified consumers are approved.

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Repair TRAINING

Repair new device types to grow profits There is one last growth tactic that is the most important: updating repair skills to repair new device types. As always, it is important for repair professionals to continually upgrade their technical skills to adapt to changing technologies and be able to resolve an ever larger variety of repair scenarios. If your repair shop begins to see a dip in smart-phone repair customers, consider diversifying the repair services.

By diversifying your business offerings and services you have the ability to stay ahead of the market and continue to make a profit. Some of those diversifications include new support services, carrier service options, part sourcing, merchandising, and merging with other repair stores. The following section is a list of potentially profitable products that you should consider adding to your repair repertoire. A limited amount of stores already offer repairs to these products. Because of this limitation, you have the opportunity to reach your community with new offerings first.

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Future Trends in Wireless Repair

Wearables and Hearables

Wearables and Hearables are currently experiencing tepid growth due technological limitations – limited battery life and dependence on a physical (wires) or Bluetooth connection with a smart-phone. However, as the Internet becomes faster and more available over WiFi (and soon Li-Fi), and as electronics become smaller and cheaper, these limitations begin to lessen. By 2019, the world wearable market is set to grow to $25 billion. By the early 2020s, the market will see an explosion of new wearable devices for a variety of uses that can work independently of smart-phones for extended periods of time.

These wearables should include the following; • Smart-watches – early examples include the Apple Watch, Fitbit Blaze, and Samsung Gear • Smart Headphones & Earbuds • Fitness and medical tracking bracelets and smart clothes (i.e. electronics embedded into clothing); this wearable category alone is worth $1.15 billion • Mood enhancing headbands – early examples include Muse and Thync • Notification sharing and/or door opening smart rings Examples of all these wearables already exist. However, they currently only appeal to very specific niches of people. As high-end wearables develop and increase their market penetration, these small, yet expensive devices could present an attractive repair market. Specifically, it will be possible to charge a premium due to the more difficult repair skills needed to fix these smaller devices.,

What are Hearables? Hearables are smart earbud devices that fit inside your ear. So why in the ear? The ear has been proven to be a much better place to accurately measure the wearer’s core temperature, heartrate, the amount of calories burned and other life-saving key biometrics. When it comes to putting tech in our ears, it all begun with the classical earbuds that came with our FM Walkman. Since then, it’s safe to assume that these ubiquitous devices have paved the way for today’s earbuds. Hearables also have the advantage of being more familiar, which means that when it comes to user experience of the product, consumers will not need to change their behavior in order to enjoy the benefits that hearable technology can provide. Early examples of hearables are the wireless earbuds Bragi or Earin and Motorola’s new micro-headset The Hint. Companies that are currently innovating within hearable technology Jabra, Sony, and Samsung, among many others. 66

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HearablesThe Promising Repair Future

By 2018, it is projected that hearable technology will become a $5 billion dollar industry. This market growth also means that by 2020 hearables will represent an attractive repair market for wireless repair shop owners. Additionally, of the three main hearable components—voice command (microphones), wireless connection (Wi-Fi and Bluetooth), and cloud processing—the first two are common electronic components that most repair professionals have a great deal of experience replacing with smartphones.

Note: Hearing aid repair techs report profits of $200-$450 per device repair. Manufacturers of Hearing Aids like Starkey are joining forcing with the Hearable Industry. Hearable Tech Devices: “Consumer Dependence of Tomorrow?” When it comes to the improvements within the field of artificial intelligence functioning as a personal assistant by constantly freeing up cognitive space, the hearable device can become a useful tool that is able to suggest things to you because it has gained capability to correctly second guess your needs. It will be the kind of device that will discretely fitted in your ear and give you the right contextual advice at the right time. Another possible feature is that of an in-ear translator. It will give the wearer the power to break existing language barriers and make it possible for them to converse with anyone no matter the language they speak.

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Future Trends in Wireless Repair

Bluetooth SPEAKER REPAIR

By 2019, the humble Bluetooth speaker market will be valued in excess of $7 billion worldwide. Similar to the wearables discussed above, the growth of Bluetooth speakers is largely due to advances being made in improved battery life and component efficiency. This makes installation and connectivity to smartphones and home computers easy and allows for hours of music and video time before the next recharge becomes necessary. Bluetooth speakers present a great new repair service to offer to customers. These devices can be just as fragile as smart-phones, many cost at least $100 or more, and the consumer market for these devices is large and growing. Better yet, the repair tools needed to fix these speakers are cheap, and their primary components (speakers, Bluetooth chips, and lithium batteries) are very common and relatively similar to smart-phones, even if there is a minor learning curve.

Note:

There is an increasing demand for wireless audio productsâ&#x20AC;&#x201D;a market that includes myriad devices such as headphones, speakers, wireless headsets, and soundbars. The demand is driven by the continued growth and success of the smart-phone market.

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Future Trends in Wireless Repair

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Television Repair

Over the last few years, growth in the global television set market has slowed, largely due to an over saturation of modern flat panel displays that led the switchover from analog to digital. Even so, television sets are still a $100-billiondollar industry that is expected to grow once again in the late 2010s due to increased demand from developing nations. However, this factor is not the only thing set to fuel the TV comeback. To generate higher margins, television manufacturers are already well underway in pushing 4K screens as the new standard, with industry analysts expecting 4K up to 42 percent of the market by 2018. Other manufacturers are marketing curved screens as a means to provide a more immersed experience and reduce glare. As to whether wireless repair professionals should consider adding television repair to their list of offerings, caution is advised. Modern televisions have become a relatively cheap commodity, leading consumers to replace rather than repair damaged TVs. Higher-end TVs priced between $4,000-10,000 will attract repair business, but with two key drawbacks: repairing a television requires a specific set of skills and knowledge that canâ&#x20AC;&#x2122;t easily be self-taught; and repairing these high-end TVs requires an investment in an entirely new set of tools, as well as a substantially larger work space than wireless repair operators need when repairing smart-phones. Ultimately, repairing high-end TVs can be a lucrative niche to enter, but the repair professional must be confident that there is a market for this service in their area.

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Future Trends in Wireless Repair

Virtual and Augmented Reality REPAIR

By 2020, VR and AR will be a $150-billion-dollar industry. The main reason these two related technologies are seeing a resurgence is because the trends mentioned earlier (faster web speeds and cheaper electronics components) are finally making them financially viable to manufacture for the masses. Capitalizing on this market, powerhouse companies like Facebook, Sony, and Google are planning to release affordable VR headsets (Oculus Rift, Project Morpheus, and HTC Vive respectively) in 2016-2017.

These devices will represent an entirely new medium and bring realistic and user-friendly virtual worlds to the mass market. Likewise, new models of AR glasses (think next-generation Google Glass or AR contact lenses) will also enter the mainstream, but not until the early to mid -2020s, since they still have some technological hurdles to overcome. Overall, with their high initial price tag and delicate firstgeneration designs, these consumer VR devices present an attractive potential repair market to enter between 2018 and 2020. Better yet, a high percentage of the electronic parts found in these early VR devices have much in common with modern smart-phonesâ&#x20AC;&#x201D;this means the learning curve to repair basic damage or replace defective parts in VR devices will be relatively minor compared to other devices

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Digital camera REpAIR

Digital cameras similar to television sets, digital cameras (not including cameras in phones and tablets) also present an interesting repair niche. The market for digital cameras is set to grow to approximately $20 billion by 2020. However, much of this growth is expected to concentrate in developing countries, whereas in the developed world the growth of digital camera sales is declining. While higher-end cameras remain profitable due to a large market of photography enthusiasts, industry reports are finding that for the average consumer, the cameras baked into the modern smart-phones have become sufficient and powerful enough formost common usage. For this reason, we advise wireless repair entrepreneurs to be cautious before entering this repair niche. The components of top quality digital cameras are expensive, they are delicate to handle, and repairing these devices requires specialized training. However, the tools needed to repair digital cameras are similar to those used to repair smart-phones, and the large base of camera enthusiasts and the high cost of quality cameras mean that it is possible to charge a premium to repair these device.

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Future Trends in Wireless Repair

Hoverboard REPAIR

Often described as Segways without handles, or as a self-balancing scooter, hoverboards have become one of the hottest consumer gadgets since their introduction in 2014. While the market for these devices is still too young to get a sense of its scale, its popularity (especially in the US) is evident, based on media reports, in large markets.

We advise caution before deciding to provide repair services for this device type due to the following;  Hoverboards are in the early stages customer engagement. There is no guarantee that they won’t soon fall out of fashion similar to the Segway.  New Manufactures/ other innovators capitalizing on their popularity and developing a completely new hoverboard based on different technology.  Like drones, hoverboards are already facing strict government regulation regarding their use in public.  Hoverboards are facing a great deal of backlash over a laundry list of safety and quality concerns related to this product – in the consumer marketplace due the batteries exploding and catching fire. All these negatives aside, consumer are still fascinated by them and for the risk-taking wireless repair professional, these hoverboards do present an attractive opportunity. Like smart-phones, these hoverboards are expensive (ranging between $300 and $2,000 per unit), and they are prone to break down (again, due to the product quality issues described above). Additionally, mosthoverboards use a common design and electronic and motor components – locating and purchasing replacement parts from manufacturers should not be difficult. These three qualities—high consumer sticker price, product fragility, and ease of purchasing replacement parts—are the bread and butter of the repair industry. Thus, if a wireless repair shop owner sees a high concentration of hoverboards in their territory, then there is a business case to be made to experiment with offering hoverboard repair services.

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By 2024, the market for drones should hit $3.5 billion

Drone REPAIR

There is no industry in the public or private sector that isnâ&#x20AC;&#x2122;t experimenting with using with Unmanned Aerial Vehicles or, simply, drones. The infographic below, produced by venture capitalist Chris McCann, shows all the different industries currently using drones and the top drone manufacturers within each industry. As you can see, the potential drone market is massive. The civilian drone market is forecast to grow 19 percent between 2015 and 2020. By 2024, the market for drones should hit $3.5 billion, with another $8.5 billion for the military drone market). Drone repair requires extensive training, specialized tools, and a reasonably large repair workshop. It would be beneficial to hire a military-trained drone repair tech and train that person to also repair phones and any other devices your store services. A dual-trained technician will help your business start repairing drones without requiring an excess of technicians. Drones have a high consumer sticker price, they are prone to break under certain conditions, and unlike the hoverboards described above, there is no question that these drones are here to stay. This is a market that will only continue to grow, and if a wireless repair shop owner sees a high concentration of drones in their territory, then a business case can be made to provide drone repair services.

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Future Trends in Wireless Repair

Gaming consoles

As many readers might imagine, the video game industry is massive. In fact, by 2019, the global gaming market is set to hit $93 billion. Additionally, this industry will likely grow well beyond this figure once the VR devices described above enter the gaming space.

Luckily, this type of component replacement work is exactly the kind of work that comes naturally to wireless repair professionals due to their experience with smart-phone repair. This is why, with a modest investment in specialized diagnostic software and cables, learning how to repair game consoles can be a relatively easy and profitable business move.

Much of the average consumerâ&#x20AC;&#x2122;s video gaming experience is through a console manufactured by the leaders in this space â&#x20AC;&#x201C; Sony, Nintendo, and Microsoft. The most common repair issues plaguing these consoles tend to be a failure with the disc drive, hard drive, fan, cable ports, and power, which are essentially electronic component issues that require a replacement.

However, when it comes to the profitability of this repair type, it depends on the consoles age, so be selective with your projects.

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Battle of the Smartwatch

Battle of the

SmartWatch

While the smoke from the gunpowder rises on the dusky battlefield, the exhausted opponents meet to negotiate a cease-fire. But when the guns have silenced and the wounded are being gathered, another threat arises from both camps. In the battleâ&#x20AC;&#x2122;s turmoil, the troops have been scattered, new coalitions formed, uniforms, ensigns, and armory mixed. The Swiss army and the Federation forces can no longer be easily distinguished from one another. The battle is won but not the war.

[ By Jonas Olsson ]

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Battle of the Smartwatch

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The old giving way to the new The scenery described above isn’t part of a historic battle but is taking place in present time. There’s a skirmish going on between the traditional watch industry incumbents and the coalition of smartwatches and wearables makers—all fighting for the prime real estate around consumers’ wrists. When global smartwatch shipments in Q4-2015 passed 8.1 million units, they outshipped the entire Swiss watch industry with only 7.9 million units. The skirmish took a turn into a full-blown war, but one with no decisive winner. One side carries aspects the other one craves. Fashion, brand, and aesthetics versus connectivity, innovation, and versatility. New partnerships and coalitions formed, sharing assets in an attempt to reclaim consumers and business. A converging market with traditional watches side-by-side with smart wearables and a new breed of hybrids carrying features from both worlds. 79

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Battle of the Smartwatch

A disturbance in the force So, what’s the issue? Where are the challenges? A common example of consumer market convergence is the modern cell phone that combines the phone and camera in one. Both these once-separate device categories have a lot in common: technology-driven sales channels, consumer segments, aftermarket and even the customer support. Yet, the case with a traditional watch compared to a smart wearable is somehow different. You still wear them around your wrists, and they still keep time, but that’s where their commonality ends. A hybrid watchsmartwatch, or even a premium branded smartwatch, would be a mix of opposing expectations: long battery life vs. high performance, fashion vs. function and out-of-box vs. lifetime evolution. There’s a lack of alignment between consumers’ expectations and what’s technically possible. They emerge from both short-term factors such as design, quality, and performance, as well as long-term factors such as usage, social With the emerging partnerships acceptance, and the functional and between the traditional watch industry emotional values retaining current and smart wearables, there’s a new range of products fighting for the shelf space. and future users. Analog watches (mechanical or quartz), smartwatches and hybrid watches with a combination of analog timekeeping and digital notifications.

The return of the Hybrid

The hybrid watches, in particular, have been an exercise in co-branding since 2007. That’s when Fossil and Sony Ericsson joined forces to produce the very first analog watch with digital notifications and Bluetooth support. At the time, there was no big market, and the modest volumes were easy to handle, distribute and support. Today, consumer tastes are evolving, and smartwatch suppliers have been quick to offer their platforms as modules for traditional watches.

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Battle of the Smartwatch

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Battle of the Smartwatch

Preparing for smartwatch repair business

It may be a strange statement: who would ever want a product returned? Well, a wearable is not a phone. You can live without it. End of life for a wearable might happen in two ways. Either it breaks and ends up in a drawer. Or it doesn’t break and still ends up in a drawer. Wearables have yet to find their long-term value in everyday life. And while it’s been easy to acquire new wearable customers thus far (recall the early popularity of Apple’s watch), it’s become a challenge for most wearable vendors to retain the existing ones. Every encounter with the customer is a possibility to engage, keep them enticed and keep them committed. Moreover, a wearable could sometimes cost more to repair than buying a new one. For the sake of keeping the customer, it could wiser to offer them an upsell with an attractive discount instead of a return and loss. Do the math and offer what’s best for your business.

A different kind of inside The circuit boards inside a smartwatch or a hybrid watch are not designed for a clock maker to repair. An expertise in micromechanics does not constitute electronic components knowledge. With the growing prevalence of waterproof wearables, it’s increasingly impossible to even open smartwatches for repairs. Consumers can save money by buying smartwatches online, and have a better chance of finding smartwatch repairs at a wireless repair center – which is why wireless repair centers have a unique new niche to consider. 82

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Battle of the Smartwatch

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Moving forward When talking about the lifecycle of wearables, remember that we are still in the early days. The number of wearables ending up in a drawer is still significant, but consumer tastes are slowly changing. The digital convergence with traditional watches presents new challenges with disappointed or confused consumers. This unique opportunity to meet the needs of wary consumers is why retailers and repair centers should engage with both vendors and consumers to determine how both sides can profitably collaborate or provide value.

Stay tuned for the next issue where we will listen to the voices from an uprising industry once specializing in silence. In “Hear The Roar from the Hearable’s”

About the Author Jonas Olsson was born and bred in the telecom industry. He worked with Sony introducing Walkman, Music and Apps for phones. For the past 5 years he’s been part of the transformation of traditional accessories into Smart Wearables. When not sharing past, present and future in mind provoking articles, Jonas is an Advisor in Connected Sports, Fashion and Health.

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WorkStride: What a Major Carrier can Teach

What a Major Carrier Can Teach Your Phone Repair Store & Authorized Wireless Store Having worked with major wireless carriers on sales incentive and training programs for more than ten years, I have seen the industry grow and change from both the carrier and the retailersâ&#x20AC;&#x2122; perspectives. There are a few key lessons that smaller phone repair and authorized wireless stores can learn from the major carrier stores that may help them compete in a crowded marketplace.

[ By Tom Silk, EVP of WorkStride ]

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WorkStride: What a Major Carrier can Teach

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Employees at most wireless retail locations have several brands competing for their attention as salespeople. If you are a carrier, OEM, or accessories manufacturer, ensuring that your brand is top of mind is a priority. If youâ&#x20AC;&#x2122;re a store owner, your goal is to motivate your employees to increase sales overall.

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WorkStride: What a Major Carrier can Teach

The Changing Wireless Sales Landscape: Adding Service into the Equation Ten to fifteen years ago the wireless sales rep’s job in the carrier store was to help the customer select the right plan and the right device. That sales rep’s behavior could be influenced through the use of incentives to try to get the customer to buy a higher level plan or a more profitable device. Today the salesperson is more of an asset to the customer. The complexity of the agreement between the carrier and the consumer causes her to have to rely on the sales rep to help her navigate the day-to-day hurdles that exist between the user and her phone plan. For example, most people that go into a carrier store today already have a contract, whether it’s with that carrier or a competing carrier. The buyer has a goal in mind, whether that’s to buy a new device, to get more data, or add another line, which is not easy to do because the set contract terms need to be adjusted. Fortunately, there are tons of loopholes, but the key to unlocking those loopholes is through the sales rep.

Similarly, when a customer goes to a phone repair store, she’s looking to fix her phone because it’s unusable or otherwise malfunctioning. She’s coming to a phone repair store because she believes it to be a cheaper alternative to buying a new phone. And what does that store do? They give her a quote to fix her phone. If that same customer walked into a Verizon store, the rep would not give her a quote for repair, but instead he would start a conversation about what her needs are. The rep would say, “Let me look up your contract and see when it’s up,” attempting to solve a broader problem. Smaller shop employees could do the same; rather than just fixing a screen on an iPhone, they can help their customers solve a budget crisis. Does it make more sense to fix the current phone or get a new phone? Which is a smarter investment long-term? The likelihood that your phone will break again or become obsolete is pretty high, so it’s often smarter to upgrade. The authorized dealer rep will not be able to access the customer’s contract as a carrier rep would, but

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WorkStride: What a Major Carrier can Teach

if the customer is able to access it, the rep should be knowledgeable enough to help her navigate her options in relation to her current predicament. For stores that are used to simply replacing cracked iPhone screens or fixing broken home buttons, this will be a paradigm shift. They will have to keep phone inventory. They will also have to learn how to provide consultative services that go beyond fixing hardware. The Importance of Training Today, the carrier store rep’s job is to creatively structure a wireless agreement to allow for the consumer to upgrade while also keeping costs as low as possible. Therefore, the rep needs to be influenced correctly, no longer to simply just up-sell, but to solve issues relating to the complexity of the contractual agreement. The way the carriers make profits has changed as well and reps have to understand how they can make the most margin. They need to know what’s more important—a longer contract term, an upgraded device, more data, etc. Education and training are more important than ever, not just on the plans and devices, but on the financial relationships between the carrier and the consumer.

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Phone repair shops and authorized wireless stores should be thinking about adopting these same tactics with their reps. They should be provided with training and even incentives that go beyond the directive to “sell the higher priced phone.” They should be taught to balance customer satisfaction with driving revenue. The most successful stores will groom reps that can successfully empathize with the end user, navigate the loopholes, and be motivated enough to earn the most.

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Connect Transform Streamline Imagine

Build Control Manage Drive Create

Everything Wireless

The mobile industry is transforming how consumers connect with their everyday lives and the possibilities are endless. CTIA Super Mobility 2016 shows you the whole picture, connecting you to the next-gen mobile that will impact your business, your customers, your career and your future. Come see the technology, people and ideas driving mobile innovation. Build a world where EVERYTHING IS WIRELESS.

September 7, 8 & 9, 2016 Sands Expo | Las Vegas, NV

Home of the SWAP!

Swap!

Your "cracked" iPhone LCD's with us and get new replacement screens in 3 to 5 days! We help cell phone repair businesses increase profits through LCD Screen Recycling and LCD Screen Swapping! We also sell new LCD Screens at extremely competitive prices!

We pay you for your broken iPhone screens in 3 to 5 days. SWAP Program The SWAP program is for broken iPhone screens. Send us a broken OEM iPhone 6 screen, with broken glass but 100% working LCD and digitizer, with OUR PREPAID packing label and we send back to you a refurbished OEM iPhone 6 screen for just $40.

BUYBACK

WHOLESALE

We purchase broken iPhone screens for top dollar! Screens must have working LCD and digitizer. We email you OUR PREPAID shipping label, within 3 days of recieving your screens, they are tested and a check is immediatly sent out to you. NO WAITING GAMES!

We Pay

We sell refurbished iPhone screens. Screens are OEM with New OEM replacement glass, New OEM frame and OEM glue. Each screen is tested one by one and inspected before being sent to insure quality and functionality. 6 month warranty on all screens!

SWAP Pricing

Your Cost

Buyback Pricing

Wholesale

Your Cost

iPhone 6s+

$90

6S+

$90

6S+

$180

iPhone 6s

$65

$130

iPhone 6+

$50

$40

$100

iPhone 6

$40

$35

$75

iPhone 5c

$25

$10

$35

iPhone 5s

$25

$10

$35

iPhone 5

$25

$10

$35

6 month warrenty on all screens. Each screen is tested one by one and inspected before being sent out to insure the quality and functionality.

www.lcdscreenrecycling.com

(586) 818-0241

lcdscreenrecycling@gmail.com

LARGE QUANTITIES PLEASE CALL.

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CellSmart - The Next Gold Rush

Cellphone Repairs: The Next Gold Rush for Wireless Retailers As cell phone stores become ever more present and margins become leaner, it is important for wireless retailers to keep re-inventing themselves and look towards cell phone and other tech repairs as the next golden opportunity. In its 2015 report, IBISWorld writes that cell phone repairs revenue grew to $3.9 billion in 2015, an increase of about 90 percent from the year before. Furthermore, smartphones currently represent more than two-thirds of all mobile phone sales around the globe. The fact that smartphones are becoming ever more expensive and thus harder to replace means that the demand for repairs has seen a steady increase and will continue to do so for the foreseeable future. It’s not just smartphones that are driving the demand for repairs services. According to Business Insider, the global drone market will grow from zero to $14 billion in the next ten years, with an estimated compound annual growth rate of 19 percent. Repair technicians small and large are already seeing customers bringing in damaged drones for repairs and service. And this trend is likely to grow exponentially, as drones become common place for everything from recreation, e-commerce/delivery, farm help and defense.

WirelessRepairMagazine.com 1-800-862-2609

[ By Ismail Kolya, COO, CellSmart POS CellSmart Repairs & Training School ]

CellSmart - The Next Gold Rush

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Learn to fix phones and make money. Weâ&#x20AC;&#x2122;ll match you with an employer for a job or give you the plan to start your own business!

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CellSmart - The Next Gold Rush

Wearables, such as health and fitness trackers, smartwatches and virtual reality gadgets, are another technology segment with a strong growth forecast in the coming decade. Shipments of wearables are expected to reach 275 million units by the end of this year, an increase of over 18 percent from 2015, according to Gartner.

SONY Smartwatch 3

Sumsung Gear2

All of this fragile technology will fuel a need for repairs services, and by extension, repair technicians, creating an ideal opportunity for wireless retailers and budding tech-driven entrepreneurs. The good news for entrepreneurs is that there are few barriers to entry, and therefore can do so with minimal investment, training and a steady hand. We at CellSmartPOS have been perfecting our Repairs Module for close to a decade, ever since we saw this exciting opportunity of the repair side of the wireless industry. Our latest venture, CellSmart Repairs & Training School, located in New York City, goes one step further and offers hands-on training in small, student-focused and interactive classes in both English and Spanish. As the competition in cellphone market goes up and the demand for repair services climbs steadily, wireless retailers need to take action now to secure their future in this next golden opportunity.

www.cellsmartrepairs.com

WirelessRepairMagazine.com 1-800-862-2609

CellSmart - The Next Gold Rush

GSM

SpeedTalkMobile.com

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B-Stock: Using Technology

Using Technology to Tackle Excess Wireless Inventory When it comes to trade-in, returned, damaged and otherwise obsolete wireless inventory slated for the secondary market, itâ&#x20AC;&#x2122;s extremely important for retailers to understand the true value of it and reassess whatever program(s) they have in place. Often there is an opportunity to recoup more simply by ditching traditional, manual methods and instead applying technology to the process. Consider this: If youâ&#x20AC;&#x2122;ve historically sold your wireless inventory to one or two buyers your recovery value is probably low as these buyers - who know they are not being forced to compete - are really good at negotiating prices down in order to maximize their own profits. Time spent negotiating deals for every lot of merchandise takes away from core, strategic business activities. By eliminating dependence on a handful of buyers and applying technology to your B2B program you can increase return, in some cases by triple digits.

WirelessRepairMagazine.com 1-800-862-2609

B-Stock: Using Technology

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B-Stock: Using Technology

effective Technology

Letâ&#x20AC;&#x2122;s expand on this last bullet a bit. The most effective technology-driven program comes in the form of a web-based solution; this type of solution allows thousands of buyers to compete for the wireless inventory, pushing prices up versus a handful of buyers negotiating them down. There is already a robust secondary market and buyer base for wireless inventory, in fact, in every major city around the globe there are businesses that purchase excess and returned wireless inventory for resale. So how do you go about gaining access to this buyer base? A private business-to-business, online auction marketplace platform thatâ&#x20AC;&#x2122;s customized, integrated and scaled based on your unique needs is one way to make this happen. Another option is to leverage an established B2B marketplace like B-Stock Supply (www.bstocksupply.com) that has a built-in buyer base for wireless inventory across all condition codes.

Applying this type of technology not only delivers the highest price your buyer community is willing to pay right now, but it also automates the sale process, delivers a faster sales cycle and generates proprietary market intelligence in the form of real data on market prices. Hundreds of wireless dealers ranging from Fortune 500 wireless carriers to SMB retailers have used these techniques to increase recovery from 30 to 80 percent and in some cases much more.

WirelessRepairMagazine.com 1-800-862-2609

B-Stock: Using Technology

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Keep in mind while applying technology to the process will have a big impact on the bottom line, sometimes leveraging expert knowledge will provide the most effective outcome. By combining world-class, purpose-built technology with a highly experienced team that understands dynamic pricing, online marketplaces and demand generation, you’ll have a winning formula. In today’s wireless landscape that is riddled with returns, trade-ins, damaged and obsolete devices, it literally pays to rethink whatever B2B program(s) you have in place for the handling and remarketing of this merchandise. Every dollar increase in recovery value, or reduction in expense, equals another dollar of profit.

B-Stock Solutions powers the largest network of B2B liquidation marketplaces for Fortune 1000 retailers and manufacturers. Hundreds of organizations, including one of the nation’s largest wireless carriers, have leveraged B-Stock Solutions’ technology and service offerings to sell billions of dollars in consumer returned and excess inventory. For more information please visit http://bstocksolutions.com.

AUGUST 9-10 · 2016 · PLANET HOLLYWOOD, LAS VEGAS

Don’t miss the industry’s biggest event for prepaid wireless and services. The Prepaid Press Expo gives you access to all levels of the prepaid wireless distribution chain, and all variations of prepaid services. With two full days of activities, including brand new events on the exhibit hall floor, and a comprehensive conference program focusing on new opportunities for prepaid providers, tppEXPO’16 promises the best attendee experience to date.

NETWORK

THE PREPAID PRESS EXPO

Companies you will meet: • Devices • Digital Payments • Gift Cards • International Long Distance • Loyalty Programs • Mobile Finance • Open Loop Payments • Wireless & Top Up Services

LEARN

THROUGH JULY 31, WITH PROMO CODE WDM

What you will learn: • How new regulations may affect your business • The secrets to becoming a successful MVNO • How 5G will impact prepaid wireless • Why closed loop mobile wallets continue to thrive • The latest trends in top up

BOOTH SPACE FROM $4,199 THROUGH JULY 1 TO SPONSOR OR EXHIBIT, CONTACT LISA BROWN AT EXPO@PREPAIDPRESSEXPO.COM OR 866.203.2334 EXT. 505 P L AT I N U M S P O N S O R S

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EXPO@PREPAIDPRESSEXPO.COM | PREPAIDPRESSEXPO.COM |

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LCD Screen Recycling: Screens for Cash

[ Meghan Lafferty, Editor at Quantumrun.com ]

Recycle those broken screens for cash! Go green with LCD Screen Recycling The smashed and shattered world of mobile phone screens. If you own a cell phone repair business, you have probably seen hundreds, maybe even thousands, of broken screens come through your doors. Customers can either repair the screen, or purchase a new phone, but what can you do with the broken screen? Most people end up tossing them away, but now there is a better solution.

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LCD Screen Recycling: Screens for Cash

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As the old saying goes, one man’s trash is another man’s treasure, and that’s exactly the mindset at LCD Screen Recycling.

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LCD Screen Recycling is an all American built company that focuses strictly on smartphone LCD screen repair and recycling. They are a trusted company that comes backed with 20 years’ experience in the cell phone industry. During their early years in retail phone stores, they quickly noticed the high volume of broken screens that were getting tossed in the trash. They were determined to solve this problem. Since then, they have provided top-notch recycling programs to the mobile phone industry. Henry VanReyendam, at LCD Screen Repair, told us that all refurbishing is done locally, right here in the USA. “When we created this company we wanted as little interaction as possible with outsourcing for multiple reasons. One being that it created more jobs in the states. Yes, labor is higher here, but our quality shows you get what you pay for. Another great incentive for our company is being able to work hand-

in-hand with our employees in the factory to keep our quality consistent and top-shelf.” When we asked VanReyendam to explain what makes his company standout from the rest, the answer was simple: “Honesty, quality, and reliability. We put a lot of time and effort into offering unmatchable quality with unmatchable turn-around times.” LCD Screen Recycling prides themselves on their SWAP program. “When a customer sends us their broken glass screens, they can pay a fee to have those screens refurbished and sent back to them. But what makes our program stand out is our customers don’t have to wait for us to refurbish them.” That’s right. Your broken screens are tested within

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“ Honesty, quality, and reliability. We put a lot of time and effort into offering unmatchable quality with unmatchable turn-around times.”

two to three business days, and you can choose to sell or swap. If you choose to sell, your money is sent by PayPal or check that day. If you choose to swap, refurbished screens are sent back to you the same day.

“We don’t believe in waiting. We believe in getting your product to you.” When discussing the driving force behind the company, VanReyendam told WDM, “Our company is driven by repair shop owners searching for better quality than copy, or cheap, refurbished LCDs. We strive to produce a refurbished screen that our customer is proud and confident to put on their custom-

er’s devices. I believe there is not a refurbished screen better than ours on the market. We have the Ferrari of replacement screens.” So the next time you go to toss that broken screen in the waste, consider the incentive that comes with recycling. Not only can you turn that ‘trash’ into high quality refurbished screens, you are helping the planet. LCD Screen Recycling saves thousands of broken phones from being thrown into landfills. Join their green movement and make some green of your own while you’re at it.

www.lcdscreenrecycling.com 105

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[ by MEGHAN LAFFERTY ]

S M A R T P H O N E S . P H A B L E T S . TA B L E T S

UNLOCKED GSM MOBILE DEVICES

COMPLETE UNLOCKED GSM PORTFOLIO FOR INDEPENDENT PREPAID DEALERS Posh Mobile’s uniquely branded devices provide consumers a superior out of box experience by blending elements of stylish product design and integrated seamless technology to deliver unmatched consumer value. POSH Mobile’s strategy is to provide device variety, without creating a mobile overload for the retailers who market and sell the devices to consumers. With 60+ active SKUs in stock, Posh Mobile can provide retailers devices that fit every consumer’s lifestyle and mobile needs.

ELEGANCE FOR ALL. NOW IN ALL SIZES. Posh Mobile’s current portfolio of 8 product families, 15 models, and 60+ SKUS has a device for each consumer segment and user group. Posh’s diverse product line includes the Micro X S240, the mobile market’s smallest smartphone, a micro-sized device with a 2.4” LCD, as well as the new Equal Max S900, an oversized 9.0” tablet for today’s pro-sumer.

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FULL SERVICE DEALER SUPPORT Online Partner Support Portal Posh Mobile understands the unique and time sensitive needs of independent wireless dealers. For this reason they have created a partner support portal, updated to the minute and available 24/7.

Product Images

Product Manuals

Product Software

Access to images of Posh Mobile products for your e-mail promotions, website and print collateral.

Ability to access a zip file containing user manuals for the entire Posh Mobile portfolio.

Access to the software needed for each Posh Mobile model.

Product Images

Product Manuals

Product Software

Size: Varies,Web and Print Quality Images Included

Size: Zip file with *pdf files for all models

Size: XL *Zip files

Go to Product Images

Download

Go to Product Software

In-Store Point of Sale Materials Posh Mobile has developed a full suite of bi-lingual, in-store point of sale materials for independent wireless retailers. POSH Mobileâ&#x20AC;&#x2122;s ultimate goal to provide all partners with necessary promotional items to generate additional revenues from this exciting category.

Door Sticker

Counter Stand

Window Cling

Pop Up Floor Stand

Visit www.poshmobile.com/partner-support to see all the materials POSH Mobile has available for download.

All Posh Mobile devices now come with free Uber ride* Download Uber from Posh Apps on your Posh Mobile device and automatically receive $15 Uber discount in local currency. *No forms, no emails, no hassle. Just a free ride.

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FULLY INTERACTIVE CONSUMER WEBSITE Equal Max S900

See full Portfolio on www.poshmobile.com.

Posh Mobile devices are available through a variety of local and national distributors, whom service the independent wireless retail channel. All Posh Mobile devices are covered by our manufacturers 1 year consumer warranty on all smartphones, phablets and tablets, supported via its automated RMA portal located at rma.poshmobile. com. Additional dealer and consumer support is available via web, email, phone and social media.

FULL SERVICE SUPPORT FOR PARTNERS AND CONSUMERS According to Mark Krolian, Posh Mobile’s Director of Product Development, “Posh is determined to maintain its current position as the leader of the sub $199.99 mobile device category by continuing to provide exciting and unique devices for today’s mobile consumers. Our

Mark Krolian Director of Product Development Posh Mobile

partnerships with Mediatek, Qualcomm and Spreadtrum enable us to provide technology that meets the continually evolving demands of the global mobile market.”

If you are a wireless distributor or an independent retailer, Posh Mobile is interested in partnering with you. Visit www.poshmobile.com today for more information.

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We go for broke.

Sell your broken glass LCDs to one of the worldâ&#x20AC;&#x2122;s largest wireless refurbishers. Call us at 1.866.504.5437 to get started. View our price list at www.lcdbuyer.com.

WHO’S WHO in WIRELESS

REPAIR DIRECTORY Want to Be Published “In Who’s Who In Repair?” Need to Change or Update Company Listing? Visit the “All-New” WirelessRepairMagazine.com Changes take effect instantly online! Are you in a hurry to find what you need?

Try using our category group email service. Send your email to the category that meets your needs! Parts@WirelessRepairMagazine.com Screens@WirelessRepairMagazine.com Training@WirelessRepairMagazine.com Retail@WirelessRepairMagazine.com Phones@WirelessRepairMagazine.com WRE maintains current routing information years after the publication of this print edition.

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WIRELESS REPAIR VoiceComm

(856) 317-0623 www.myvoicecomm.com (856) 382-3586 (800) 803-1321 (856) 317-0623 michelle@myvoicecomm.com repair@voicecomm.com 80 Twinbridge Dr. Pennsauken, NJ 08110 United States of America http://www.facebook.com/myvoicecomm http://www.linkedin.com/company/voice-comm-llc http://www.twitter.com/myvoicecomm

VoiceComm is the premier mobile accessory distributor for the North American market. VoiceComm’s diverse, high profile product portfolio coupled with our commitment to serve has allowed us to quickly become the go-to destination for wireless accessories in the market. With a focus on what’s important for repair storesand wireless retail, we inspire through customization to develop the programs and resources businesses need to succeed. Let us help you prepare your business for the future. Connect with us and experience our difference.

Lider Group Inc. +8620 3679 0391 Manager@LiderGroupInc.com No 2-2,Central Street,Datian,Jianggao Tonw, Bayun Dis,Guangzhou, China Accessory

Lider Wholesale & Retail +8620 3679 0391 www.lideraccessories.com sales@lideraccessories.com No 2-2,Central Street,Datian,Jianggao Tonw,Bayun Dis, Guangzhou, China Accessory

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INDUSTRY LEGEND

TRAINING

PARTS

SOFTWARE

RECYCLE

LCD REPAIR

ACCESSORY

RETAIL

REPAIR

WHOLESALE

DISTRIBUTOR

Xcel Source Corp.

(905) 564-9235 www.xcelsource.com (905) 564-3066 Jason@XcelSource.com

Accessory Core Wireless, Inc. (909) 930-1964 www.corewireless.net TheresaG@CoreWireless.net “Core Wireless is a company who caters in the distribution of after market cellular accessories targeted to distribution, wholesale and retail market. Started in 2006, Core Wireless has quickly made its name synonymous to premium quality cell phone products, excellent customer service, and competitive prices. The company’s staff and sales team has more than 24 years of experience in importing, exporting and distribution of wireless accessories. We import our products directly from Asia allowing us to the opportunity to pass great savings and the best deals to our customers. We take pride in the superior quality of the OEM compatible, after-market cell phone accessories we offer our customers across the United States and Puerto Rico. We sell a large array of cell phone batteries, cell phone leather cases, cell phone belt-clip holsters, cell phone travel wall chargers, and cell phone car chargers equipped with IC chip. We provide a one year warranty on all our products and a 3 year warranty on our premium car chargers. We also guarantee fast, reliable same day shipping.”

MyCoolCell, LLC

818-709-8222 ext. 106 www.mycoolcell.net 888-388-8877 Albert@MyCoolCell.net 9722 Topanga Canyon Blvd., Chatsworth CA 91311, United States of America http://www.facebook.com/mycoolcell http://www.linkedin.com/in/mycoolcell http://www.twitter.com/mycoolcell Distributor of cellphone accessories and repair parts. Been in business 16 years. Previously featured on two Wireless Dealer Magazine covers. Long time established player in the wireless industry.

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WIRELESS REPAIR Futurtek Ltd.

+44 (0) 1438 730 230 www.futurtek.com +44 (0) 1438 730232 +44 (0) 7511 775 557 Tino@FuturTek.co.uk Unit D Gateway 1000, Whittle Way, Stevenage, Herts, SG1 2FP, United Kingdom http://www.linkedin.com/company/1179897 Futurtek, is a distributor of original mobile/cell phone service parts to refurbishing companies, retailers, trade and retailers as well as supplying accessories. Distributing internationally from our HQ in the UK since 1999. Please let us know your service parts requirements or browse our website for a full overview of our products and services www.futurtek.com

My Up Mobile

www.myupmobile.com CyLee@MyUpMobile.com Agent Quality One Wireless (Q1W) (407) 857-3737 www.q1w.net mbolotte@q1w.net Tier One Wholesale Distributor of Wireless Devices Clover Environmental Solutions (814) 464-1800 ext 41824 www.cloverenvironmental.com (866) 504-5437 Carrie.Smith@CloverTech.com 380 East Bayfront Parkway, Erie, PA 16507 United States of America LCD Buyer purchases broken glass LCD screens. Thanks to our parent company Clover Technologies, LCD Buyer customers deal directly with the world’s largest wireless device remanufacturer. The LCD screens we buy are used in our global refurbishment operations. Since 2004, Clover has processed over 15 million handsets. Our experience, scale, and financial strength enable us to offer the industry’s highest payouts, pass-rates, and fastest payment turnarounds for broken glass LCDs.

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LCD Buyer

(866) 504-5437 www.lcdbuyer.com Info@LCDBuyer.com 313 Armour Road, Suite 210 Kansas City, MO 64119, United States of America

LCD Buyer purchases broken glass LCD screens. Thanks to our parent company Clover Technologies, LCD Buyer customers deal directly with the world’s largest wireless device remanufacturer. The LCD screens we buy are used in our global refurbishment operations. Since 2004, Clover has processed over 15 million handsets. Our experience, scale, and financial strength enable us to offer the industry’s highest payouts, pass-rates, and fastest payment turnarounds for broken glass LCDs.

(972) 994-6680 www.core-channel.com GS@Core-Channel.com https://www.facebook.com/corechannel https://www.linkedin.com/company/core-channel?trk=top_nav_home https://twitter.com/corechannel

Core-Channel

If you own a repair shop, we’re perfect for repair shops! We sell high volume LCMs with low price as well as good function. If you’re a distributor, we buy high volume LCMs direct from OEM manufacturers, receive huge savings which we can pass to you. We buy volume so you don’t have to.

Volume-Wireless | Core-Channel

+86 13620910601 www.volume-wireless.com Mini@Volume-Wireless.com Room 502, 5th Floor, Fullerton Centre, 19 Hung To Rd, Kwun Ton, Hong Kong

Recore International Limited +86-135-1006-7229 www.recoresolutions.com Emmy@RecoreSolutions.com Hong Kong Business Solutions: Re-manufacturing, Recycling, Trade-In, Supply of Re-manufactured LCM Assemblies. Customers can choose either base (Shenzhen or Dallas) for handling.

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WIRELESS REPAIR

(469) 264-9356 www.recoresolutions.com Richard@RecoreSolutions.com 10810 Alder Circle, Dallas, TX 75238 United States of America

Recore International Limited

Business Solutions: Re-manufacturing, Recycling, Trade-In, Supply of Re-manufactured LCM

Assemblies. Customers can choose either base (Shenzhen or Dallas) for handling.

(818) 553-2700 x111 www.cellulardr.com Hooman@CellularDR.com 1620 S Central Ave., Glendale, CA 91204 United States of America

CellularDR.com | OmniCom Cellular, Inc.

CellularDR.com was founded in 1997 with the idea that people and businesses can be easily connected to the world of technology while saving money at the same time. For over 18 years, we have carried top of the line high quality original cell phone parts and serviced most phones in the industry. CellularDR.com actively carries your favorite brand name parts such as Samsung, HTC, Blackberry, Motorola and many more. Need some help? No Problem! We have

a dedicated staff ready to assist you with any questions or concerns.

ABCphoneparts Info@ABCphoneparts.com

www.abcphoneparts.com Building No.3,Baoshan Industrial Park, BaoAn district,Shenzhen, China Wholesaler of Apple Replacement Parts

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Future Supplier International Limited (469) 264-9356 www.futuresupplier.com Info@FutureSupplier.com Kowloon Building, 555 Nathan Road Kowloon Hong Kong Futuresupplier.com is the leading wholesaler of cell phone spare parts. Our product line covers most of the phone repair parts, repair tools and accessories. Hillo America (626) 570-8899 www.hilloamerica.com Sales@HilloAmerica.com 9094 Las Tunar Dr. Temple City, CA 91780 United States of America Hillo America Offer Cellphone Accessories, Phones LCD and Phones LCD Repair Tools. Orange Tech Parts (754) 444-9198 www.orangetechparts.com Info@OrangeTechParts.com Specializing in distributing quality parts fast, to local markets. CTB Wireless, Inc. (626) 345-9705 www.ctbwireless.com (888) 345-9705 info@ctbwireless.com 1668 E. Washington Blvd. Suite 203, Pasadena CA 91104-2757, United States of America http://www.twitter.com/ctbwireless http://www.instagram.com/ctbwireless Wholesale Distributors of Cellular Phones, Accessories, Parts and Mobile Electronics

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Easy Supply

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Nasteck Mobile Parts, Inc. (281) 302-5456 www.nasteck.com (832) 876-0336 Sam.Chen@Nasteck.com 12705 S. Kirkwood Rd. Suite 219 Stafford TX 77477, United States of America Parts OmniCom.us | OmniCom Cellular, Inc. (818) 553-2700 x111 www.omnicom.us Hooman@OmniCom.us 1620 S Central Ave. Glendale, CA 91204 United States of America Parts Easy Supply www.easysupply.com Walt@EasySupply.com Parts Werx (817) 749-3600 www.werxparts.com Mike@vicangroup.net WerxParts.com was founded on the concept of providing Grade A parts at wholesale pricing, and delivering when you need them. WerxParts.com works in conjunction with our sister company, WerxScreenReplacement.com, by leveraging our buying volume and passing along discounts to our customers. The Asia MTM Group Limited +86 13062867720 www.asiamtm.com Andrew.French@AsiaMTM.com Room S1, 17/F, Block 2, Kin Ho Building, 14-24 Au Pui Wan St, Fo Tan, Hong Kong Supplier of mobile phone repair parts.

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Teleplan +44 23-9244-4418 www.teleplan.com Larry.Worden@Teleplan.com Teleplan Headquarters, Teleplan International N.V. World Trade Center, Schiphol Airport/5th floor Schiphol Boulevard 201, 1118 BG Schiphol, Netherlands Teleplan is an industry leader in lifecycle care for after-market service supporting customers in Computers, Communications (including wireless and networking equipment) and Consumer Electronics. Teleplan have over 33 years of proven performance providing innovative value adding solutions throughout the supply chain from the point of purchase to the end of life. Last year we provided over 20 million repairs and services. Teleplan provides the full spectrum of functional repair capabilities shouldn’t not also touch on Repair Avoidance?– from software related issues to highly technical board and ‘cleanroom’ repairs – that restore a device to a usable state in accordance to a defined functional repair standard. By providing an efficient, high quality repair service, Teleplan helps provide your customers with a positive after sales support experience which can lead to increased loyalty to your brand. Teleplan’s global footprint covers the Americas, Europe and Asia Pacific.

(212) 742-2301 www.b2bsoft.com CaryAlon@B2BSoft.com 17 Battery Place, Suite 715, New York, NY 10004 United States of America http://www.facebook.com/pages/B2B-SOFT/177118085647288?v=info&ref=ts http://www.linkedin.com/company/140154 http://twitter.com/#!/b2bsoft

Wireless Standard

Wireless Standard is the point of sale solution for wireless retailers. We are a fully featured, scalable, cloud-based Retail Management System that provides wireless retailers, vendors and carriers with 360 degree visibility to maximize profitability.

(866) 874-6759 www.mycellfunds.com danny@mycellfunds.com Cell Funds was established in 2001 we are a Cellphone reclamation and recycling CO. Cell Funds is based in Sherman Oaks Ca

Cell Funds, Inc. | MyCellFunds.com

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CelleXpo

(718) 484-7378 www.cellexpo.com Joel@CellXPO.com Refurbishing New World Wireless (240) 491-8771 TotallyConnected@AOL.com

In Business since 1992 we strive to keep our customers happy by providing the best customer service. We are a full service store . We provide. Unlocking - Board Level Repairs - Water Damage - Imei Repairs - Flashing - Tablet Repair We Provide Service: Boost Mobile - Metro PCS - T-Mobile - AT&T - Net10 - Simple Mobile And Many more”

Wireless Gallery | Plum Mobile (210) 231-0275 WirelessGallery7119@Yahoo.com 7119 San Pedro Avenue, San Antonio TX 78216, United States of America We are wholesaler and retailer of cellphones and accessories. We also buy, sell and repair all types of mobile phones. Clever Imprints (818) 669-5026 www.cleverimprints.com (818) 669-5026 Scott@CleverImprints.com Local TV & Electronics, Inc. | LTVWillard.com (419) 935-4288 www.ltvwillard.com Steve@LTVWillard.com P.O. Box 238, Willard, OH 44890 United States of America

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RYAN RETAIL CONSULTING (941) 586-0058 www.ryanretailconsulting.com John@RyanRetailConsulting.com 401 Orlando St. Venice, FL 34285 United States of America The Fix | Peace Corporations (201) 455-9473 www.peacecorporations.com Tari@PeaceCorporations.com Boss-Cellular (970) 986-2471 www.boss-cellular.com Curtis@Boss-Cellular.com 2682 Highway 50 Grand Junction CO 81503, United States of America Sky Devices (786) 609-5233 www.skydevices.com Rita@SkyDevices.com 1680 Meridian Avenue, Suite 201 Miami Beach, FL 33139 United States of America Wireless Ventures LLC (541) 430-2503 www.wirelessventuresllc.com Corrie@WirelessVenturesLLC.com 2355 NW Stewart Parkway, Roseburg OR 97471, United States of America CellBotics 888.820.6618 x700 info@cellbotics.com Cellbotics is a cell phone and tablet repair training facility located in Greenville, SC. Specializing in training people with no experience in the industry, in getting them off to an advanced and informative start to opening a cell phone shop. Our courses are 100% hands on and small sized with multiple instructor to connect with each and every student to meet their specific learning needs.

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Shark Proof Liquid Glass Protection 00447928565584 www.shark-proof.com hello@shark-proof.com Liquid Glass Protection coatings for smart devices W3 Solutions (604) 202-0974 www.w3solutions.ca scott@w3solutions.ca W3 has been at the forefront of the extended warranty market. W3’s clients include retailers, manufacturers, financial institutions, and buying groups. iShieldz.com | eShields LLC (909) 596-9845 www.ishieldz.com Betsy@iShieldZ.com 920 Palomares Ave. La Verne CA 91750, United States of America

With 23 years of experience in specialty film applications eShields, LLC developed the first patented touch-screen protective kit for Apples iPhone in July 2006, establishing itself as an industry leader. Since that time eShields has gone on to develop touch-screen protective kits for the widest variety of devices in the market covering everything from MP3 players, personal gaming devices, computer displays, media players and of course all the latest touch-screen cell phones, PDA’s/Smart Phones etc. As LCD screen products have grown exponentially our library of die lines has grown into the thousands. eShields is in a constant state of R & D and we work closely with the major cell phone carriers and handset makers to develop die lines for all future devices keeping us ahead of the curve. We have also expanded our product into the medical devices industry as well as law enforcement for their portable ticket writing devices. Our core market is anything with an LCD or touch-screen. Finding the right balance of film durability, clarity and thinnest is something that eShields has long labored over from an R & D standpoint. After months of testing and refining eShields is able to offer the strongest, clearest and thinnest film available in all of its patented touch-screen protective application kits. All of our patented iShieldz kits are backed by a lifetime replacement policy.

(618) 545-9990 www.checkesnfree.com contact@checkesnfree.com We offer both free, and paid ESN Check services for both individuals, and companies (large and small), including law enforcement and retailers. Our goal is to help prevent the buying and selling of lost or stolen mobile devices.

CheckESNFree

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Cellera Wireless (714) 456-9960 www.cellera.net Sales@CellERA.net Cellera Wireless is the leader of the cell phone parts distribution industry. Quality LCDs, Superb customer service, and very competitive prices is what sets us apart from our competitors. Cellera Wireless was the first distributor to introduce full quality tests on our LCDs prior to shipping, first to offer innovative warranty, and first to offer quantity based and high volume customer discount programs. Clear-Coat 215.325.0747 clear-coat.com Clear-Coat, an Inc 5000 ranked company, is a manufacturer and innovator of mobile accessories with all design and manufacturing operations located in Philadelphia, PA, USA. Clear-Coat products can be found through an international network of 90+ mall kiosks, distributors, repair shops, resellers, and Clear-Coat.com. Clear-Coatâ&#x20AC;&#x2122;s flagship original product is an ultra-clear protective film that wraps around the entire device without adding the bulk, featuring military grade scratch protection and self-healing technology, all backed by a lifetime guarantee.

The Phone Guys thephoneguysnwa.com

479.422.6044

The Phone Guys is a service driven company, where our heart is to serve the customerâ&#x20AC;&#x2122;s needs. We repair your broken cell phones, tablets, gaming systems and computers. Although our focus is mainly on cell phone repair, we also sell used phones, accessories, provide software adjustments, sell & wholesale distribute cell phone parts, and other general cell phone products & improvements.

Worth Ave. Group 800.620.2885

worthavegroup.com

Worth Ave. Group specializes in providing electronic device insurance for educational institutions, businesses, and individuals. For over 40 years, Worth Ave. Group and its affiliates have provided a sense of security for thousands of individuals nationwide. Our low deductibles and affordable premiums make our insurance product attractive to all anyone who owns a laptop, digital camera, gaming equipment, tablet, cell phone or other portable electronic device.

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WIRELESS REPAIR eTech Parts etechparts.com

913.839.1718

eTech Parts is your simple solution for supply chain management. Founded in 2008, eTech Parts specializes in high quality replacement parts, tools, training, and support for the wireless repair industry. As your partner in repair, eTech’s team of dedicated specialists work with you to help your business succeed. They’re on your side with a goal to exceed your expectations and redefine what ‘quality service’ means to you. Building a reputable repair brand isn’t easy – but finding reliable parts and tools should be. Allow eTech Parts to take procurement and training off your plate, so you can focus on your future in repair.

BEST Inc. solder.net

847.797.9250

BEST Inc. is an organization committed to providing superior rework and repair services for PCB’s, exceptional training and certification programs and innovative development and sale of products to improve the speed and reliability of rework and repair operations on wireless devices, gaming systems and laptops. Located outside Chicago, BEST has many loyal customers throughout the United States and distribution in Eastern/Western Europe, Japan and Asia Pacific.

GROUPON

888.582.4354 GrouponWorks.com wirelessrepair@groupon.com

Groupon is a global leader of local commerce and the place customers start when they want to buy just about anything, anytime, anywhere. By leveraging the company’s global relationships and scale, Groupon offers consumers a vast marketplace of unbeatable deals all over the world. Groupon is redefining how businesses attract, retain, and interact with customers. Our suite of products and services, including customizable deal campaigns, credit card payment processing capabilities, and point-of-sale solutions help businesses grow and operate more effectively. To learn more about our merchant solutions and how to work with Groupon, contact us at wirelessrepair@groupon.com.

Raise www.Raise.com

888.578.8422

Raise extends the buying power of consumers through the world’s largest and most trusted gift card marketplace. Through both desktop, as well as mobile apps for iPhone and Android. Raise members access the marketplace to purchase gift cards at prices below face value to use as payment for everyday purchases. And sellers – both individual consumers and businesses with larger card inventories – tap into the Raise marketplace to sell this inventory to ready-to-spend consumers within hoursat the highest possible margins.

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RepairTRAX repairTRAX.com

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303.933.7300

RepairTRAX (SaaS) is a cloud-based repair shop software application designed to handle any type of repair. Repair shops around the globe use RepairTRAX to manage their entire repair shop operations. Design your custom workflow, track all your parts & labor, and provide excellent customer service via automatic live messaging – and all without any extra workload on your techs! Always know the state of any repair, maintain exceptional record keeping, and improve efficiency for less than the price of a cup of coffee. RepairTRAX will transform you into a Repair Shop Rock Star. Are you ready to rock?

SmartIO 425.956.3404 SmartIOapp.com Imagined with cellphone repair shops and retail stores in mind, SmartIO is an anytime, anywhere content management solution for mobile devices. It allows data transfer, recovery and backup over Wi-Fi or cellular data connection. No hardware. No cables. Increase your revenue with SmartIO Data Transfer - a comprehensive, cross-platform solution to transfer data from one device to another. Become more profitable with SmartIO Data Recovery – a unique product that allows data recovery from devices with broken screens or touch panels. Ideal for customer retention and superior customer experience in a high-touch retail environment. SmartIO is available on Android, iOS, Windows Phone and BlackBerry OS.

AmTrust Mobile Solutions amtrustgroup.com

AmTrust Mobile Solutions is an offering of AmTrust Financial Services, a multinational insurance holding company whose primary insurance subsidiaries have an “A” (Excellent) Financial Size XIII rating from A.M. Best Company. An innovative and technology-driven company with insurance carriers licensed in all 50 states, AmTrust lends its financial strength and allows AmTrust Mobile Solutions to be offered for retail dealers and their consumers.

CVE Technology Group, Inc. CVEUSA.com

800.231.5552

CVE Group are the return / refurbish / repair specialists group behind the brand. For over 20 years, CVE Group, Inc. has been serving the ever-growing consumer products industry. As a leading, large scale reverse logistics provider, they strive to deliver unsurprassed quality and support to manufacturers and their products. While headquartered in Riverdale, New Jersey, just a short distance from New York City and close to the corporate offices of many companies within the electronics industry, CVE Group also has national recieving centers in Allen, Plano and Fort Worth, Texas. They specialize in consumer electronics, including audio, video, and telecommunications, and have vast experience with other types of consumer products as well.

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WIRELESS REPAIR anb Components

800.859.7816

anbcomponents.com

anb Components is a global distributor of replacement components for Apple, Samsung adn other top brand mobile devices. We are the Bay Area’s leading parts supplier and contract manufacturer for some of the top names in the inudstry. Need custom components? We source from trusted partners and can manufacture custom components to your specifications. Need screens? Now get wholesale pricing and deep quanitty discounts on repair parts and replacement screens for iPhone, iPad, iPod, Galaxy, Note, and other popular devices.

CellularRepairTools

702.891.0377

CellRepairTools.com

As a certified BAKU Professional Tools distributor, we bring you the highest standard in repair tools for every restoration need. We, at CellRepairTools.com, deliver the widest range of equipment and quality assurance, all in one place. With over two hundred items available at a touch of a button, we bring convenience and efficiency to all your repair requisites. We offer any and all tools from a basic screw driver to fully equipped starter kits at ideal prices. Take your business to its full potency with the appropriate tools. Let us help you bring it back to life!

CF Repair Center cfrepaircenter.com

(888) 623-6288

CF Repair Center, a Southern California based company, has been a complete wireless service provider for over 31-years (under the same name and management). Since its inception, CF Repair Center has been dedicated to providing the general public and local businesses with the latest advancements in wireless repair and refurbishment. Our top-of-the-line facility along with master-trained technicians are ahead of the competition when it comes to full service. This dedication has made us a experienced leader in every aspect of the fast-paced wireless industry.

CellSmart Repairs & Training School 718-933-8800 CellSmartRepairs.com Sales@CellSmartRepairs.com Cell Phone Repair School, with flexible weekday, weekend classes in both English or Spanish. CellSmart POS

347-391-2600 CellSmartPos.com info@CellSmartPos.com

We believe that a point-of-sale software shouldn’t just help manage your business, but help you take it to the next level. This has been our mentality all along and one of the ways we help our customers increase their business in the ever-changing wireless industry is that we use CellSmart POS at our own wireless stores. That means we understand the wireless business inside out. And that helps us deliver a point-of-sale solution unlike any other POS software in the market.

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Wen Refurbishing Inc. wenrefurbishing.com

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818.292.4586

At Wen Refurbishing, we sell refurbishing machines to repair cracked or shattered cell phone cover glass safely, making sure to not damage any internal components. We offer state of the art training using the latest standards and proven repair techniques, making your refurbishing business fast and efficient. We provide one-on-one classes for hands on personal training with our staff, so your employees can immediately master confidence coding repairs. At Wen Refubishing, we offer the most modern machines in the industry, making use of the latest industry leading tools and equipment.

WholesaleGadgetParts wholesalegadgetparts.com

800.927.5193

Wholesale Gadge Parts, based in Tulsa, Oklahoma, is a distributor of electronc repair parts for cell phoens, tablets, game systems and more. Our customers appreciate the superior customer service experience they receive, while maintaining competitive pricing, high quality parts, a one-year hassle-free warranty, same-day shipping as late as 7:00PM central time, a low out-ofstock rate, a generous return policy, a wide variety of parts, and the fact that we actually answer their phones.

TSSI tssius.com

818.686.8265

Technology Solutions & Services, Inc. (TSSI) specializes in high-volume remanufacturing of cellular products to like-new condition. TSSI operates two factories just across the border in Mexico totaling nearly 500,000 square feet, and three U.S. offices. Each factory uses the latest test & repair technologies, making TSSI a front runner for IT, Mobile, Tablet and Wireless Networking service. In addition to test and repair, we utilize proprietary cosmetic recovery processes that bring less-than-desirable products back to a like new sellable condition. We provide clients with a cost effective solution that maximizes financial recovery. Weâ&#x20AC;&#x2122;re not just another 3PSP doing NTF screening and basic part swap. Weâ&#x20AC;&#x2122;re a full service end-to-end solution with cutting edge services that bring real value to your recovery efforts.

TFX Tech 213.316.6888 phonepartswholesale.com

TFX Tech Inc., located in Los Angeles, is a branch company of TFX Technology Development Co., which is headquartered in Shenzhen, China, a leading company in cell phone component development and manufacturing. We offer high quality phone LCDs, flex cables and other phone parts, we also supply chargers, smart watches, power banks, cables, phone cases and screen protectors with affordable prices and exceptional customer service. TFX has become one of the most competitive suppliers in the mobile spare parts industry.

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WIRELESS REPAIR Hookup Cellular

855.427.6534

hookupwholesale.com

Hookup Cellular is a family owned and operated wholesale parts and repair company located in Phoenix, Arizona. Beginning as a small local repair and parts store, 6 years later Hookup now ships the highest quality wholesale repair parts to all 50 states and multiple countries. With a combined experience spanning several decades, the professional repair techs at Hookup Cellular work tirelessly to provide customers the best possible solutions for their businesses. Whether you are an individual retailer or one of the largest franchises, Hookup Cellular is your solution for top tier parts and quality service.

iFixit ifixit.com

805.540.6339

You’re probably familiar with iFixit.com: the popular website that teaches people how to fix anything while empowering individuals to share their technical knowledge with the world. Now enters iFixit Pro–a newly launched community of repair professionals. iFixit Pro helps pros have expert-to-expert discussion, find quality parts and certify to an industry-recognized standard of excellence. RepairShopr is the most complete repair shop platform available. One-man army? Full-service shop? Cell phone repair shop? Multiple locations? We have you covered! Increase shop efficiency with RepairShopr’s workflow. Create repeat business and attract new customers with leads and marketing tools.

Item Electronics itemelectronics.com

+86 755 8365-3858

Item Electronics Ltd. is a manufacturer offering replacement parts repair parts for iPhone, iPad, Samsung and more. Founded in 2005, our factory is based in Shenzhen of China. Item Electronics has provided over a thousand different products to customers from Asia, North America, Europe and worldwide. Our aim is to achieve continued success by providing our customers with a large variety of high quality products at the best prices available. We strive to be your first choice for accessories and replacement parts. It’s our company philosophy that the product should speak for itself and that success is meassured by satisfying every customer.

LCDcycle lcdcycle.com

972.234.4555

LCDcycle is one of the fastest growing wholesale parts distributors in the nation. With new distribution centers opening nationwide, LCDcycle is committed to getting you your parts as fast as possible, for as little as possible. LCDcycle started as a small repair shop chain, so they know the needs of a repair shop owner. LCDcycle is known for their no-hassle lifetime return policy, which is unheard of in the industry. Check out their competitive prices on Apple and Samsung parts.

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Maya Network LLC mayacellularparts.com

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424.248.3896

Maya Network is a wholesale and distribution operation dedicated to sales and service of replacement parts for mobile devices to third party repair shops across the nation with a focus on customer service and fostering long term relationships with new and existing customers. Investing a large portion of resources and energy to constantly improving systems, processes, and purchasing overseas is the foundation of the Maya Network brand promise to deliver the best possible quality replacement parts at competitive prices. Maya Network also offers LCD recycling services with competitive buy back, prices and fast and easy turn around times.

Mengtor Parts mengtor.com

888.683.7306

As the new era of cellular business approaches its peak to the market all over the world, many of its innovation brought forth modern institutions such as Mengtor International Incorporated, to expand. As a leading distributing company in the wireless industry, we emphasize the importance of keeping up-to-date parts for electronics available to our thousands of loyal customers. The wide selection of products accessible to you range from repair parts, such as LCDs and charging ports, to accessories for every necessity. Many years of reputation have been built in providing the lowest prices and highest quality in the market. We welcome you to grow with us and become a part of our leading business.

Mengtor Mobile Device Training mengtormdtraining.com

702.338.1588 404.444.5245

Our Level III Certified Technicians have over 17 years of experienced gained through working alongside well-known company such as Nokia, Motorola and Sony Ericsson. As former founder and instructors for different starter-up institutions, we have trained well over 4,000 students since 2007, worldwide! It is no wonder the success stories continue to grow in numbers for former students in the wireless industry. Do not undermine the value of your career for the dollar value of just any school. Our one-in-all course will guide you through hands on experience in repair and business management. We give you the knowledge and skills to undertake your new profession with confidence and continuous support even after course completion. Let our professional training expertise be the foundation to a successful career.

TX Parts txparts.com

832.324.9590

TX Parts is a wholesale company for cell phone parts located in Houston. We carry all kinds of cell phone repair parts, from batteries, flex cables, buttons, digitizers and LCDâ&#x20AC;&#x2122;s to basically anything that is needed to repair a faulty phone. We sell AAA quality products, which go through many stages of testing before we put them out to sell in the market. We offer some of the lowest rates in the market, and the best high quality product you can find. Our goal is to make our customers happy, and we work closely with our customers to meet all their needs and wants.

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WIRELESS REPAIR Mobile Defenders mobiledefenders.com

616.551.2286

Mobile Defenders provides wholesale cell phone replacement parts to individuals and organizations throughout the United States. Offering unmatched quality, fast fulfillment and shipping from multiple distribution centers, and an industry leading support and knowledge base, Mobile Defenders is the leader in the wholesale cell phone and mobile device replacement parts industry. Mobile Defenders prides itself on offering only the highest quality parts and service. All of our screens are hand tested throughout the supply chain to ensure quality control and we extend our no-hassle refund or return warranty policy for any defective parts.

NEPartz

800.397.3394

NEPartz.com

NePartz is a wireless wholesale parts distributor from Manchester, New Hampshire. We offer the most competitive wholesale prices on all iPhone, iPad, iPod, Samsung, Motorola and LG replacement parts in the US. We are the gadget parts specialist and know our customers’ need for best blend of price, quality, customer service and speed. Our parts are of the highest quality and come with a full warranty. Free standard shipping on all orders. Quality above all. Providing your parts is our part...a source you can trust!

Parts4Cells Parts4Cells.com

480.331.8598 ext. 101

When people ask us what we do. We say “We keep the parts coming”. It’s our vision to serve the Repair Industry to the highest caliber, to provide premium parts at the best possible price with an unquestionable return process. We are dedicated to giving our customers the best experience any online business should have. You as a customer should never have any second doubts, never be dissatisfied, receive your product in a timely and orderly fashion, and only expect the best because not only do our parts represent Parts4Cells but also your business in the repair world. We are currently the largest leading parts vendor in Texas.

Phone Parts USA phonepartsusa.com

855.213.5588

PhonePartsUSA is a well-established wholesaler and distributor of cell phone and tablet replacement parts and accessories. We supply major retailers, refurbishers and brick & mortar stores with: LCD Screens, Touch Screens, Small Components, Repair Tools, Cases, Screen Protectors, Chargers / Data Cables, and many other Accessories. In the recent years, we have developed a strong supply chain system which has enabled us with top notch warehousing, inventory management with constant replenishment and OEM product development for clients.

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Repair Solution Co., Ltd. phonepartsonline.com

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566.421.3931

Bosvo Co., Ltd. (dba Repair Solution Co.), located in Guangzhou city, China, was founded in 2011. We are a professional one-stop cell phone repair solution company, and through the years, have built solid relationships with global clients. We supply cell phone parts, provide one-stop cell phone repair tools, and offer customized case service. North America, our primary target market, has a great development potential. To serve our clients efficiently and expeditiously, we opened self-owned shopping online and stores on Amazon, Alibaba and Aliexpress.

RepairQ RepairQ.io

877.230.6317

RepairQ is the mobile repair industry’s leading point-of-sale, inventory management, and comprehensive business management software. RepairQ has invested years of research in the mobile repair industry and continues to learn more and more how to better serve its customer base. Today, RepairQ continues to grow in size, functionality, and efficiency of use by improving workflows and adding new features. We are a trusted partner, helping hundreds of companies from all over the world – from single locations to national franchises – more easily manage and optimize their daily operations.

ReVamp Wholesale ReVampWholesale.com

1.877.9.REVAMP

ReVamp Wholesale is a subsidiary of ReVamp Electronics LLC. This division of our company is focused on the distribution of smartphone and tablet repair parts. Since the division’s launch, the ReNu™ line of parts has been developed as well as our new flag-ship product, Simple Snap™ Screen Protectors. The mission of ReVamp Wholesale is to deliver an excellent customer experience through superior vendor relations, quality control, inventory management and innovative design. The core values of the business are: Excellence, Honesty & Integrity, Innovation and Teamwork.

Simple Snap™ 1.877.973.8267 simplesnap.com

Screen protectors are historically grueling to install. It is a difficult task to align the protector properly so that it goes on evenly. Constantly removing and repositioning the protector causes it to bend and trap dust and air bubbles. Simple Snap comes with a patented mold that fits perfectly around your device allowing for a flawless bubble-free installation. Our mission is to offer a quick and simple protection method for smartphones and tablets utilizing effortless technology that anyone can use.

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WIRELESS REPAIR Sky High Group INC. Skyhigh88888.com

515.218.8888

SKY HIGH GROUP mainly manufactures and sells high quality LCD screens for iPhone4s, iPhone5s, iPhone5c, iPhone6, iPhone6 plus, and Samsung screens. Our office located in LA distributes new screens and also offers the service of fixing and replacing old screens. We believe in green low carbon recycling of the old screens. We will soon be expanding to Seattle, Washington and Oregon. Sky High Group was founded and is run by Songhua Zhang on October 31, 2013 and the main factory is located in Shenzhen, Guangdong, China.

Website Feature: Free ESN & IMEI Check Service API Access Available Serving the US & Canada. Global IMEI Blacklist Online Support Forum & Blog

Contact Info: http://CheckESNFree.com contact@checkesnfree.com 855-376-2432

“It looks like the drone industry has chosen their go-to event!” —Robert Rodriquez, President of the Society of Aerial Cinematography

September 7-9, 2016 Paris Hotel, Las Vegas www.InterDrone.com

The Largest Commercial Drone Show in the World! InterDrone is Three Awesome Conferences:

For Drone Builders Content will focus on advanced flying dynamics, chips and boards, airframe considerations, hardware/software integration, sensors, power issues, and software development.

For Flyers, Buyers and Drone Service Businesses

For Flyers Engaged in Aerial Photography and Videography

Classes focus on enterprise applications such as precision agriculture, surveying, mapping, infrastructure inspection, law enforcement, package delivery, and search and rescue.

Class content includes drone use for real estate and resort marketing, action sports and movie filming, newsgathering — any professional activity where the quality of the image is paramount.

125+ Exhibitors • 110+ Classes and Panels • InterDrone Film Festival • Women In Drones Luncheon

Demos • Keynotes • 100+ Industry Expert Speakers

Registration Open! A BZ Media Event

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Future Trends in Wireless Repair

valuate & Adapt

Cell Phone Repair industry has seen tremendous growth since 2010 as smartphones became more expensive and fragile. Perhaps, there is a recent influx of cell phone repair centers popping up in nearby shopping centers and malls, and promising customers a more affordable solution of fixing phones and retrieving the information stored on damaged phones. Indeed, the affordability and ability to retrieve information are the only two pillars that give the industry its current strength. However, will our two pillars continue to exist in the next 3-5 years, or is it now the time to re-evaluate the business and adapt to a changing landscape? The biggest challenge we foresee the industry would likely face is to convince customers that repairing remains to be a cheaper alternative to a new device. Since the launch of Apple iPhone 6S, every major telecom carrier in the U.S. has provided its customers with the ability to finance phones with zero upfront payment and interest rates. Moreover, telecom carriers such as T-Mobile has gone one step further with its JUMP ON DEMAND program, offering its customers the ability to upgrade their phones up to 3 times a year as long as the customers trade in the last upgraded phone. One might argue that such benefits of early or multiple free upgrades are only available to postpaid customers who do not truly represent the customers served by a typical cell phone repair center. Perhaps, prepaid customers are even more spoiled and have gotten accustomed to heavily subsidized devices, often starting at $0 with a new line of service. Certainly, customers will soon lack any incentive to spend money on repairs that cost anything more than $0. But isnâ&#x20AC;&#x2122;t it true that customers pay for repairs because of the vital data stored on their devices that they want to retrieve at any cost? Not Really. With the advent of cloud services available on both Apple and Android platforms, customers are now blessed with a particularly inexpensive solution of backing up their important data for as little as $0 a year. In fact, it is now time to learn an important lesson from some well known cell phone manufacturers and telecom carriers whose actions have caused such uncertainty in once thriving repair industry. Both manufacturers and carriers are increasingly becoming customer centered, relying on providing their customers with the freedom to choose among different services in return for their loyalty. They understand that customers desire novelty and demand assistance, and that the customersâ&#x20AC;&#x2122; issues must be addressed instantaneously. Now that we know one possible solution, it is imperative to discuss the ways to fully capitalize on the traffic that walks into your repair centers, to adjust to the changing landscape and to build your customersâ&#x20AC;&#x2122; loyalty towards yourself. 136

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ecome an Authorized Carrier Dealer.

Customers’ biggest loyalty is towards someone who can solve their present problem in the most cost effective manner. Offering a carrier’s products or products from multiple carriers will provide you with the ability to offer your customers with heavily subsidized devices, a cost effective solution for a customer in need. It will also provide you the opportunity to make additional back-end commissions and to win over your customers’ loyalty. Offering carriers’ products also serves another important purpose: bringing a new set of customers who would learn about the repair services and other ancillary services you offer. Moreover, for those who don’t know about residual income resulting from new activations, almost all carriers offer residual monthly income on every new customer you add to their base as long as the customer maintains the line of service you activated. This presents you with an opportunity to build a stream of income, something that keeps accruing regardless of business cycles.

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Future Trends in Wireless Repair

ncorporate a Buy-Back Program.

If you donâ&#x20AC;&#x2122;t have one already, incorporate a good buy-back program for your customers. Presently, there is a lucrative market for used phones in good cosmetic and working condition. Read your customer, understand their needs, and offer them buy-back discounts for phones you can inexpensively fix and later sell at a hefty premium. Am I indicating that the future of repair business is in recycling? You bet. As stated earlier, majority of phones that customers choose to get repaired are expensive when bought without any subsidies or financing. Thus, used phones such as Apple iPhone and Samsung Galaxy series, even when in bad cosmetic condition, have a strong overseas demand in developing countries. In fact, companies as big as Amazon are buying-back phones and selling them to recyclers who need consistent supply of such phones. As a repair center that has the opportunity to buyback these high in demand phones, you can either choose to sell them to a recycler or explore the recycling industry yourself. I strongly suggest recycling these phones and exploring this growing industry that is yet to see its full glory.

Offer Cell Phone Financing.

Carry inventory of popular cell phone models and offer your customers the ability to purchase a newer device using financing options. Currently, there is a plethora of third party companies who are willing to provide reasonable financing options for customers with prime and sub-prime credit. In fact, most of these financing companies not only finance a new phone cost, but they also finance repair costs and any additional accessories customer purchases. Recall the last time you either financed a car or any other item, do you remember the salesman tacking additional goods or services and explaining you that your out of pocket cost today will remain same? Perhaps, it does sound familiar. While I am not a trained psychologist, I can still attest that customers spend more freely when their out of pocket cost is limited on the day of purchase. After all, if Apple can successfully market people, using financing options, products at a full retail price eliminating all subsidies, then so can you.

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Future Trends in Wireless Repair

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ccessorize Your Customer.

When customers buy a new phone or pay to repair an existing one, they are often motivated to spend additional money on accessories that will protect their investment or enhance the experience of their investment. This is your best shot to monetize and sometimes make higher profits than you would make in a repair or a phone sale. It is not a secret that selling accessories offer returns as high as 1000% when sold in retail. The entire retail industry appreciates the power of impulsive spending. If you offer the right products and choices to your customers, your customers will be naturally inclined to spend impulsively. At the end, winning over your customersâ&#x20AC;&#x2122; loyalty will present you with many opportunities to capitalize on your investment of opening up a repair center. I strongly believe that the repair industry will continue to thrive in the near future; however, one must always prepare for inevitable business cycles and diversity their offerings to cater customers from different segments. The ones who will timely adapt would likely emerge as long-term players of this industry and will better handle the looming challenges.

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Contributing Authors & Writers Dan Mieczyslaw David Tal Meghan Lafferty Ismail Koyla Tom Silk Jonas Olssan Sonal Gogia

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