New City Library in Zagreb - Library Programme

New City Library Book 2

New City Library in Zagreb – Library Programme

Zagreb City Libraries

Contents: > Preface

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> Why the New City Library …………………………………………………….…………………………………………………………………………………………………………..8 / Vision, mission, goals

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/ The role of the City Library in Zagreb City Libraries network

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> Basic principles for the preliminary design of the new building …………………………………………………………….…………..…………………………....13 / The City Library today – indicators for 2013

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/ The City Library tomorrow – organization, programmes and services in the new space > Demands for the new library

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/ Requirements, size and quality in designing interior and exterior spaces

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> Purpose and functionality …………………………………………………………………………………………………………………………………………………………………37 / Area for the public …………………………………………………………………………………………………………………………………………………………………37 / Area with limited access

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> Appendices ………………………………………………………………………………………………………………………………………………………………………………………..44 / Content overview of spatial elements with estimated floor space / Functional space correlation

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………………………………………………………………………………………………………………………………………….69 Library Programme

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/ Checklist for a barrier free library …………………………………………………………………………………………………..……………………………………..70 / Library materials circulation > Bibliography

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> CD-ROM with the text New City Library in Zagreb – Library Programme

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Preface Zagreb City Libraries (hereafter: ZCL) is the largest library network in Croatia. Working in two shifts on 42 locations and with 2 bibliobuses, the ZCL network meets informational, cultural and educational needs not only of Zagreb and Zagreb county population but even wider. Fast development of ICT and constant changes of the media for transferring knowledge, acquisition of e-books and periodicals, digitalization of library materials and requests for mobile access to different contents are a challenge for libraries that need to invest and develop systems for resource and human resource management. The ZCL network cooperates with many institutions, companies and individuals to provide services that will satisfy various and constantly changing needs of the community because progress in the modern world and quality community support require understanding and accepting changes and constant modernization of all managerial segments according to users’ and society’s needs.

As central research and development service for libraries in Zagreb and Zagreb County, apart from being the largest library network in Croatia, the ZCL network also encourages and coordinates quality and development programmes for local public libraries. While aiming to contribute to a better and more functional libraries’ network in Croatia, the ZCL network is engaged in planning and management for the LIS development, expanding the network and encouraging continuous professional development. When Croatia became a European Union member state, more possibilities for cooperation became available, requiring further development of skills and knowledge among the employees.

Development of IT and user habits, new media and culture, demand a change of the library concept, but they also encourage stronger cooperation in developing new programmes and services in digital surrounding. This refers to developing educational programmes and new forms of cooperation with local and national administration. Libraries are no longer places where users can only borrow books, but places that are open to all new media and digital forms, places of inspiration and innovation.

Libraries in the ZCL network can be found in almost all Zagreb districts and they provide different services almost every day. Programmes and new technology are developed by professional and educated employees for users in the city centre or in the suburbs. Quantity and quality of professional, organizational and programme achievements together with numerous initiatives and novelties on a daily basis only confirm that all users receive the same level of service.

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Lack of space and inadequate location of the City Library, central network library, is an obstacle for rationalization and centralization of library management and realization of the Zagreb City Libraries’ mission.

The importance of finding an adequate location has been discussed almost since the City Library was founded. A century later, the City of Zagreb strategic plan for 2020 finally includes a new City Library building.

The ZCL network expert team was assembled to elaborate on the existing project idea “New City Library in Zagreb” and assist in preparation for public urban planning and building tender. Expert team has prepared a document “New City Library in Zagreb: Library Programme” (hereafter: Library Programme) based on the statistics, elaboration of the new and functional work integration in the central library for the ZCL network and reflections on the functional space organization for providing quality service to the population of Zagreb. 1 Main purpose of the Library Programme is to point out that the new green City Library building needs to be green and sustainable, built on an adequate location, but also ensure a quality study for public urban planning and building tender.

Paromlin has fed the City, Paromlin will feed the City One of solutions for permanent location of the City Library is Paromlin. “Paromlin is located in the central part of Zagreb, south of the railway and only 1100 meters south of the main square. It was built between late 19 th and early 20th century…”.2 Location consists of “building structures of high value (main mill building, transmissions, storage, silo and chimney, office building) and boiler-house as buildings of environmental value. […] Paromlin is on the map and in the memory of the city as one of the most important monuments of industrial architecture in Zagreb” and “it is at the threshold of the new, urban development concept of the city, near many important public buildings,

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During the campaign for the new City Library building, first book „SF Library for Today and tomorrow“ in the series „New City Library“ was published in March 2011, while an exhibition and a round table „New City Library in Zagreb“ were organized at the ZgFORUM in February and March 2013 2 Paromlin 2013.: historical overview, regional urban documentation, tenders, project ideas – selection and guidelines. Available at: http://www.zagreb.hr/userdocsimages/paromlin_elaborat_final.pdf

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such as Vatroslav Lisinski Concert hall and City hall and part of the new green backbone in the extension of the Lenuci horseshoe that includes public domain buildings.”

Paromlin is on the map and in the memory of the city as one of the most important monuments of industrial architecture in Zagreb it is at the threshold of new and urban concept of the city, near many important public buildings, such as Vatroslav Lisinski Concert hall and City hall and part of the new green backbone in the extension of the Lenuci horseshoe that includes public domain buildings…

Document “Paromlin 2013: historical overview, regional urban documentation, tenders, project ideas – selection and guidelines” presents the idea of public spaces and contents (entertainment, culture, different services and trades) along the central axis that are included in a theme park.

According to available documentation, such a space would be an adequate location for the new City Library since the building and environment are ideal for a modern library building. Also, transforming Paromlin into a new City Library would mean preserving heritage building.

The City Library was founded in 1907 and at that time, it meant saving the Kamenita vrata complex. Today, the new City Library could save the Paromlin complex, also built in 1907.

This project is important for another reason – the City Library was founded in 1907 and at that time, it meant saving the Kamenita vrata complex. Today, the new City Library could save the Paromlin complex, also built in 1907.

Transforming Paromlin into the new City Library will contribute to efforts to transform neglected industrial architecture into public spaces or to “transform a neglected area in the city centre into a living public space, with dominantly public contents.” The phrase “A city within the city” reflects the space and services of the new City Library concept.

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City Library is part of the creative, digital and intelligent Zagreb, city of knowledge3 The City Library has an important role in creating the infrastructure of digital, intelligent and creative Zagreb – city of knowledge. The library provides important digital resources and services to citizens, companies, administration and region and communicates with users, but it also provides a space for meetings, study and work for citizens of different ages and interests. Both virtual and physical spaces contribute to the economic value of the library, so the modern library should also be an exceptional architectural sight in the region.

An attractive location enables the library to initiate and organize various events and become a respectable and desirable place for innovation and developing new ideas.

Location in the urban centre enables the library to follow trends in technology, listen to public demands and become an active participant of the digital, intelligent, creative city and city of knowledge. The library contributes by providing access to wireless Internet and equipment (smartphones, laptops…) and it is also present in the virtual world (website, online catalogue, e-collections, databases, digital collections…). It can also take part in education and prepare citizens to transform Zagreb into a green and smart city. Main goal of this cultural centre is to provide information on all aspects of sustainable development, so that the citizens can find, use and evaluate information. In that way, they can learn and help in creating such a city. Library continuously contributes to creating a city of knowledge by offering knowledge as a service – available anytime, anywhere and in any form, but it is also a creative place that has an important role in developing city infrastructure, supporting urban development and cultural regeneration.

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Compare: Public libraries in the knowledge society : core services of libraries in informational world cities / Agnes Mainka … [et al.]. // Libri 62, 4(2013), 295-319.

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Why the new City Library Library buildings are not built for only one generation. Similarly, the materials they keep are not meant only for present use – they are kept for future generations. Cities in Europe, but also in Croatia, gather architects, urban planners and librarians to develop intelligent buildings and offer concepts of public libraries as part of democratic lifestyle in the 21st century.

The City Library has been located in “Starčević House” since 1995, a building with inadequate floor space of only 2,560 m². The Library was founded and opened in a building in the Kamenita vrata complex, but was moved for the first time to the “Journalist's Home” where it stayed “temporarily” for 50 years.

Even in 1961, when Zagreb had the population of 455,921, a new building for the City Library was planned. Preliminary design was made by the Ostrogović architectural studio for the building next to the City Hall (today Town Council) with 7.357,25 m² of floor space. Not even this space would satisfy the needs of the central City Library today, as now collections are larger, services are more numerous and the population of Zagreb has almost doubled (790,017 citizens4). A building of 20,000 m² of floor space would at least suffice for all the collections, their planned growth and the development of all services in a modern public library.

Library Programme is a detailed explanation of the mentioned floor space for the new City Library building. All qualitative and statistical data on requirements, size and quality in designing interior and exterior spaces are based on the experience of capitals that have recently built their central public libraries and documents:  IFLA Guidelines for Public Libraries  Standards for Public Libraries in Croatia  ISO/TR 11219:2012.

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According to the Census 2011

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Because of the lack of space, 2/3 of the collection are outside of the building while only 2% is available in open access to users

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Vision, mission, goals The City Library is one of the oldest cultural public institutions in Zagreb, founded on December 7th, 1907, per suggestion of “Society of Brethren of the Croatian Dragon” and decision of the City Council. Even in the first Rules of Procedure dated from 19085 that still carry the same importance, Library’s status and purpose were defined as:

“Zagreb City Library is a free, public and modern library, founded and settled for all citizens of Zagreb… .”

Library’s aim and mission, a century ago and today, is to gather people of all ages and abilities, encourage literacy and passion for reading, creativity and acquisition of new skills and knowledge and encourage spending quality leisure time.

Vision, mission and goals of the City Library as central public library of the network are a part of the Zagreb City Libraries’ strategic documents.6 Vision: Zagreb City Libraries should provide fundamental support to the community in which individuals can prosper by using public access to knowledge and cultural heritage providing same conditions for personal growth and spending quality leisure time; they should cooperate with all partners to shape the future but still preserve heritage; they should work on discovering new knowledge and sharing the resources with the world; they should be active participants in developing digital, intelligent and creative Zagreb, city of knowledge; they should be a respected and desirable partner, renowned for excellence of services, impeccable relations and protection of interests of their users, founders, associates and employees.

Mission: to inform, educate, encourage and connect; provide support for cultural, social and economic development of the community and provide services, ensure and defend the right to read and open access to knowledge; to educate employees and cooperate with partners and associates in order to ensure quality services that will enhance community development and quality of life, to satisfy citizens’ various cultural, information and communication needs.

Goals: to become a recognizable cultural centre of the city and the community, an attractive place for studying, having fun and socializing; to create and strengthen reading habits and provide support for lifelong learning to all citizens; to continuously develop quality collections in 5 6

Full text of the Rules of Procedure is available at: http://kgzdzb.arhivpro.hr/popsilverlight.php?id=301004471 The ZCL Strategic plan : 2014-2020. Zagreb : Zagreb City Libraries,, 2014.

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different media and provide access to collections; to provide access to all information by using Internet resources and services; to provide services for social inclusion; to keep track of innovations in LIS profession and implement quality solutions; to provide educational support for democracy

The role of the City Library in Zagreb City Libraries network The City Library in Zagreb is the central library of the Zagreb City Libraries network. It provides access to academic and reference resources in all scientific and creative fields and literature. It also develops the Local History Collection Zagrabiensia and the collection of valuable and rare books and manuscripts RARA. The City Library is the central library for development of the network. Also, it is an administrative and infrastructural centre of the network. It accommodates the Research and Development Department for public and school libraries in Zagreb and County of Zagreb, Croatian Centre for Children’s Book and Administration department and joint management service of the ZCL network (General, personnel and legal service, Financial and accounting service, IT Department and Bindery).

In spite of the variety of services and collections, employees’ competences and quality of programmes, the City Library still occupies, even in its 107th year, inadequate and insufficient premises. Almost 70% of library materials are placed in a dislocated storage because current premises are 10 times smaller than they should be.

It is no longer possible to assure elementary conditions in a building that is over 120 years old, such as providing quality traditional services, optimal conditions for protection of valuable and rare library materials. Also, there is no space for accommodation of new materials and development of new services.

Lack of space and inadequate location of the City Library are an obstacle for further Zagreb City Libraries’ management rationalization and centralization in terms of establishment and functioning of new joint services: Department for Central acquisition and processing, Department for library material preservation and reprography, Department for publishing and digital library and Department for international cooperation and public relations, Mobile library service and Central network storage.

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The City Library building should be visible, recognisable and authentic. At the same time it should be a statement of cultural and historical heritage and modern city. It should become the citizens’ living room and therefore be located in the city centre, easily accessible and well connected by all means of transport.

The new City Library should be a new symbol of Zagreb, city of knowledge, education and culture as a communication and social centre of the capital and a public space that symbolizes knowledge, experience and Zagreb peculiarities, but also a place where all citizens have open access to various information, programmes and services.

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Basic principles for the preliminary design of the new building The City Library today – indicators for 20137 1. Users and use of library services Out of 134,311 members of the Zagreb City Libraries network, 21,610 users (19,671 adults, 1,939 children) have actively used library services at the City Library during 2013. However, library services are not only provided to members because many programmes are available to all citizens. Members have borrowed 318,351 items (207,666 book volumes, 102,060 items of other library materials). 415,911 users and occasional users (visitors who attend cultural events, group visits and library tours) have stayed in the library for a shorter or longer period.

Using modern technology, various library services and information are available to the wider community – in Croatia and abroad.

2. Library collection Library collection of 441,169 book volumes and 64,305 items of other library materials is extremely valuable because of the incorporated special collections such as Local history collection Zagrabiensia or collection of valuable and rare books and manuscripts Rara, one of the largest and extremely valuable Collection of periodicals in Croatia, AV collection with a variety of music reference books and a smaller collection of digital materials. The City Library in Zagreb was the first in Croatia to establish the Department for Children and Young Adults in 1950, the Music Department in 1963, both of which are still the largest in the country. There is also the Media Department. Croatian Centre for Children’s Book that was founded in 1993 became the Croatian section of International Board on Books for Young People (IBBY) in 1995.

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Compare: 2013 Annual Report. Zagreb : Zagreb City Libraries, 2014.

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The City Library, central ZCL network library, collects almost all Croatian and numerous foreign publications. It also collects all first editions of collected poems, newspapers and journals printed in Zagreb, reference journals in the field of culture, art, humanities and social sciences and valuable AV materials and e-books.

An average of 12,000 book volumes and more than 3,000 items of other library materials are acquired per year, which is a growth rate of 2,5% of the book collection and a 5 percent growth of other library materials collection.

Because of the lack of space, 2/3 of the collection are outside of the building while only 2% is available in open access to users.

3. Programmes The City Library develops various programmes to encourage reading and promote books and authors but also to promote literacy and skills required for using new media. Many activities are organized especially for children and young adults while social inclusion programmes are developed for people with disabilities.

During 2013, the City Library organized 65 public discussions, lectures, concerts and other events, 49 exhibitions and 527 activities for children.

Library also provides free information and services - Online catalogue, New Publications, Ask-A-Librarian, Calendar of Anniversaries, Digitized Zagreb’s Heritage, Virtual Exhibitions and many others that are available on the ZCL’s web page, while City Library employees maintain small library stationaries in two homes for elderly and disabled.

4. Employees8 All the mentioned departments, collections and services of the City Library, Administrative department and joint ZCL network services, Research and development department for public and school libraries and Croatian Centre for Children’s Book have 121 employees: 89 LIS professionals (with Master’s degree, two-year or university degree and secondary education), including nine senior librarians and nine senior advisers 21 IT, legal and economy professionals 8

Numbers presented include City Library employees and all other employees working in the joint ZCL services and departments that are in the same building.

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11 technical and assistant employees

New building will require rational distribution of City Library’s employees and employees from other libraries in the ZCL network. It is important to mention that a part of City Library’s employees is engaged in various projects that are implemented in the whole ZCL network and other Zagreb county libraries.

5. Work distribution in the City Library today The City Library departments and collections are located at two locations: Department for Children and Young Adults with Media department and Croatian Centre for Children’s Book can be found at Starčević Square no. 4. Reference and Information Department, Music Department, Newspapers and periodicals reading room, Reference Collection reading room, Central Ruthenium and Ukrainian Library, Local history collection Zagrabiensia, Collection of valuable and rare books and manuscripts RARA and LIS collection can be found at Starčević Square no. 6.

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Department for Children and Young Adults, founded on October 16th, 1950, was the first children’s library in Croatia. Today they organise various activities for their young users – social events for children, storytelling, creative writing and visual art workshops, cinema and other activities of the multimedia centre founded in 1984 (renamed in 1994 to Media department). The Department works closely with professional organisations and associations in Croatia and worldwide, organizes round tables, books exhibitions, lectures and workshops for children’s librarians while the collection includes more than 67,000 volumes of picture books and books and more than 300 volumes of children’s periodicals.

Croatian Centre for Children’s Book was founded in 1993 with the aim to promote Croatian children’s book and LIS profession in Croatia and worldwide, as a part of the Department for Children and Young Adults. Special Children’s Book Collection was established very soon – it includes books, picture books and comics for children and young adults, written by Croatian authors and published by Croatian publishers or translations in other languages and it is continuously updated. On January 1 st, 1995, the Centre became the Croatian section of International Board on Books for Young People (IBBY) that gathers 75 member states. Programme and advisory Council of the Centre are represented by the National Board for Children’s Book whose members are theoreticians of children’s literature and illustration, representatives of the Croatian Literary Translators’ Association, Ministry of Culture and Zagreb City Libraries. Since 1995, the Centre organizes annual conferences for field professionals about books for children and young adults, library science and reading promotion and regularly publishes conference proceedings.

Reference and Information Department provides relevant information to all users (in person, by telephone or in written form) and helps them choose relevant bibliography for specific fields of science and literature (more than 300,000 volumes). Reference librarians specialized in specific fields of science prepare bibliographies for student’ essays, papers, homework and graduate thesis and provide assistance for using the online catalogue, prepare thematic bibliographies, organize thematic and occasional exhibitions, make book reservations, provide assistance for finding and using information resources and services in person or online through the Ask-A-Librarian service.

Music Department celebrated its 50th anniversary in 2013. As a developmental department, it actively participates in organization and advisory activities for the development of the AV collections in other libraries, professional education and organizes and implements various cultural, educational and other activities, such as occasional concerts, promotions, thematic exhibitions, workshops, cooperation with different music institutions, charity and professional associations. The collection includes around 40,000 items such as CDs, DVDs, audio cassettes, video cassettes, phonograph records, sheet music, music books and journals. Music Department also includes a reference collection and valuable Library Programme

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protected materials, such as first editions and collected works of Croatian composers, international editions with works of Croatian composers, music editions important for Croatian culture, signed or inscribed editions, etc.

Daily and weekly newspapers reading room is inadequately located in open access of the Reference and Information Department and partly in the Newspapers and periodicals reading room.

Most of the collection from the Newspapers and periodicals reading room is situated in the dislocated storage. Users can use the materials if they order it at least two days in advance. This large collection of daily and weekly newspapers and periodicals (1,200 titles, 13,000 volumes) is processed and can be found in the catalogue. Together with all volumes of current periodicals (134 titles) and daily and weekly newspapers (26 titles), this collection is valuable and significant for the whole community.

Reference Collection reading room is an exceptionally valuable collection of systematically collected reference books. It includes a valuable collection of art history materials, graphic portfolios and art studies. It represents the most comprehensive reference collection in Croatian and other foreign languages in Croatia. The collection is used by art history students and all other art lovers.

Central Ruthenium and Ukrainian Library9 was founded in Zagreb on December 9th, 1995, as part of the project by Croatian Government. The collection includes around 3,000 volumes of books, periodicals and AV materials and a reference collection in Ruthenian, Ukrainian and Russian language. The collection includes a collection of photo albums that represent Ukrainian cities, counties and cultural heritage. Library also functions as a cultural centre and organizes exhibitions, literary and musical events where representatives of Ruthenian and Ukrainian minority and other citizens gather. Library cooperates with various institutions and associations and with the Ukrainian language Department at the Faculty of Humanities and Social Sciences in Zagreb.

Collection of valuable and rare books and manuscripts (RARA) was established during the 1950s and includes the initial collection which dates back to 1907. It is the pride of the City Library and the City of Zagreb and only conscientious librarians are responsible for such valuable heritage being available today. The collection contains around 4,500 volumes of books and manuscripts.

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Most of the collection is located in the open access of the Reference and Information Department and Music Department while some materials can be found in public libraries in Vinkovci, Lipovljani, Slavonski Brod, Vukovar and Petrovci.

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Local history collection Zagrabiensia has special cultural and historical significance and it is valuable for research on the development, construction and urbanization of Zagreb. It also provides information on the economy and local administration, growth and migrations of the population, foundation of many associations and institutions, literary and visual art, cultural and sport event, publishing, etc. that are important for learning about identity of Zagreb.

Zagrabiensia was founded in 1954 as the first local history collection in Croatian public libraries. First materials were books, manuscripts, designs and city plans, ephemera, old postcards and photos dating from different historical and cultural periods in Zagreb’s history.10 The collection contains 12,200 volumes of books and periodicals, more than 2,500 old postcards and photos and about 2,000 items of ephemera and AV materials.

LIS collection (Library and Information Science) is a special collection for library education. It is an essential part of the Research and Development Department for public and school libraries, founded in 1950 as the oldest collection of its kind in Croatia. Librarians and other professionals of related fields use it for continuing their professional education. It contains all LIS materials published in Croatia and important publications in foreign languages (mostly German and English), ephemera, regulations and documents for the LIS profession, information and documentation on public and school libraries in Zagreb and Zagreb County and other libraries in Croatia. The collection contains more than 4,500 volumes of books and periodicals and about 40 items of digital materials.

Many joint services of the ZCL network are at the same address: Administration Research and Development Department for public and school libraries General, personnel and legal service Financial and accounting service IT Department Bindery.

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Because of the lack of space, manuscripts and oldest books printed in Zagreb printing houses during 17 and 18 century are located in the Rara collection, periodicals in the Newspapers and periodicals reading room. Valuable editions of children's books are located in the special collection of the Croatian Centre for Children's Book while the sheet music and audio materials are located in the Music department.

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The City Library tomorrow – organization, programmes and services in the new space The City Library as the central library of the network is focused on accomplishing mission stated in the Zagreb City Libraries' Strategic plan: 2014-2020: > provide access to various library materials and all kinds of information, knowledge, international and national cultural heritage, various forms of cultural entertainment as fundamental way of life-long learning, develop independent decision making and cultural development of individuals and social groups > use new media to improve existing and introduce new services that will help citizens accomplish their personal goals in life-long learning and personal development (attending formal or non-formal education), satisfy their everyday needs, to participate in civil society and democratic decision making and various cultural and entertainment contents > increase use of library services, especially by citizens that are in danger of social or digital exclusion by opening new public libraries or remodelling and equipping existing spaces with IT equipment that will be free to use > develop various programmes and activities for children and young adults > develop programmes for people with disabilities, older people, unemployed – offer them open, attractive and comfortable spaces, teach them how to use library materials (especially digital) and provide access to existing and future e-documents such as official publications and local community publications > develop programmes that encourage cultural diversity, in the form of language, ethnic or religious diversity and care about preserving local identity in cooperation with other educational and cultural institutions (schools, museums, archives, tourist organizations) > continue digitization of valuable materials and participate in the national project Croatian cultural heritage and other projects > develop programmes that will introduce cultural, scientific and economic achievements of the neighbouring, European and other countries to citizens of Zagreb > monitor, research and analyse needs of library users and Zagreb citizens to improve library services > monitor and compare library services with other Croatian and international libraries in order to evaluate and improve library services, programmes and educate employees > organize marketing and promotional activities to promote public libraries and their services by encouraging reading, cultural and educational habits and information literacy > continue professional education and staff development by organizing seminars, trainings and workshops, maintain intercity and international contacts or exchange experiences and achievements while continuously monitoring standards and recommendations of international professional organizations Library Programme

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> continue active participation in international associations and exchange experiences, promote achievements and implement successful solutions > actively participate in national professional associations (Croatian Library Association, Zagreb Library Association, Croatian Reading Association) > aim to increase library funding by more active lobbying with local administration and potential sponsors > develop partnership and cooperation with similar cultural institutions (archives and museums) and with other Croatian and international public libraries > develop awareness for ecology issues with children and adults, create collections with different media and resources on sustainable development, teach children to be positive towards ecology, mediate in teaching about sustainable development (project Green Library) > contribute to economic and social progress of the community by promoting library collections and services on sustainable development.

The City Library will justify the investment for the new building and furnishing with well-organized departments, collections and services, by presenting all collections in one building, organizing various programmes and services for all permanent residents of Zagreb11 (790,017 people – 369,339 men and 420,678 women; 14,7% children up to 14 years, 11,1% young adults from 15 to 24 years old, 56,9% adults from 25 to 64 years and 17,3% from 65 years and more) or temporary residents, such as high school pupils or students (2,612 high school located in boarding houses and 7,368 students located in students dorms) and tourists (1.183,125 overnight stays in The City of Zagreb), as well as with programmes for rationalization and improvement of the libraries in the network, other local public libraries and Croatian library system.

Activities in the new building will be organized in functional units for: 1. Collecting, organization and use of information > departments, collections and services > open access to library materials with information points, computers for short research, self-service terminals and reference desks with reference librarians > storages for library materials for the City Library and the ZCL network > garages for bookmobiles and delivery vehicles > technical services 11

Compare: City of Zagreb: 2013 Yearbook. Available at: http://www1.zagreb.hr/zgstat/documents/Ljetopis_2013/STATISTICKI_LJETOPIS_2013.pdf

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The City Library acquires available Croatian and important international print and AV editions to provide users materials they need for study, life-long education and leisure. Materials for the local history collection that are situated in protected collections other than Zagrabiensia, are often very fragile or unique so their protection is of local but also national interest. First copies and protected library materials that are evidence of city’s culture and tradition are digitized in the City Library and available online.

The City Library, in partnership with the City of Zagreb, provides latest information about the city, cultural and other institutions and events but also informs citizens how and where to solve everyday problems. Croatian accession to the European Union and frequent changes of the regulations effect lives of all citizens and their need to find official information. The information needs to be easily accessible and sometimes they need to learn how to find it. By installing information points and assisting citizens in finding and filling out official forms (e.g. to make an online request for hospital appointment), citizens that do not have Internet at home will have an opportunity to equally participate in using eservices.

Library materials will be available for use in different departments and collections in the new City Library to all citizens. Ensuring appropriate space for different collections and departments will contribute to better use of library materials. Users can borrow it or use it in the reading rooms, work alone or in groups and use it for reading promotion, hobby groups, public lectures etc.

Department for central acquisition and processing will be improved with additional space in the new City Library and implementing the new centralized model. All library materials that will be available for loans in the whole network will be processed in one place. Central storage of the ZCL network will be located in the new building and it will enable better and rational management of library materials and space in other libraries of the network.

Installation of self-service terminals and other modern technology is planned so that employees have more time for other activities – work at reference desks, user education, life-long learning, reading promotion etc.

New City Library needs to have enough quality parking spaces for bookmobiles and delivery vans. Besides their basic function to deliver library materials to users and libraries, the delivery service plans to implement new services such as delivering library materials to users that have difficulties in reaching their library and returning materials to the central library regardless in which library within the ZCL network it was borrowed. Similar services already exist in many libraries across the world and Europe.

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Separate space for the IT Department is needed because IT equipment, servers, UPS and other equipment, together with workshops for equipment maintenance need to be located in quality and professionally equipped spaces.

2. Learning > reading rooms for individual and group work > computer rooms and rooms for listening to music > cabins for individual and group work > places for reading and studying Enough space in the new City Library will contribute to education, professional and scientific work because more library materials and services will be available to users. Some of the protected collections (e.g. periodicals, reference books, protected manuscripts, rare books and sheet music) or those in dislocated storages will be easily accessible and free to use in reading rooms or cabins for individual or group work.

Inadequate space now doesn’t allow the City Library to provide appropriate access to databases and online information, but that will be possible in the new building.

Life-long learning is not as developed in Croatia as in other member states of the European Union. City Library is an important partner that can significantly contribute to implementation of the national policy for life-long learning. As an inspirational environment for work and study, the City Library develops programmes focused on innovative learning for different age, social and ethnic groups. Ensuring comfortable places for study, singing or playing exercise and providing access to new software solutions will provide support to educational programmes for children and young adults, people with disabilities, minority members and other citizens.

Continuous research and evaluation of users’ needs and the development of new programmes (especially those for pupils and students) will increase the number of library users and their satisfaction.

3. Encouraging imagination and creativity > playrooms for babies Library Programme

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> storytelling activities and workshops > space with game consoles and interactive floor games > booths for listening to music > music production studio > media department > gadget garage > multimedia hall > exhibition area

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Appropriate spaces in the new library will allow development of programmes for different age groups. Parents and families need to know that early reading, attending playrooms and storytelling events, participating in literary and creative contests, attending drama, music, art and other creative workshops has positive affect on literacy development and developing passion for reading, creativity and other abilities and it provides support for quality leisure time.

Today, when many parents are not in the situation to buy new computers, smartphones or game consoles for their children, one of the most important library missions is to overcome the gap between the information rich and information poor groups.

Finding new models, concepts and access to develop creativity also means providing space for a gadget garage where (in cooperation with different partners) new equipment can be tested.

New City Library will be a place where all children, young adults and other citizens will have an opportunity to familiarize with new computer games and programmes. They will be able to make their own music or video recording, listen to music or watch a movie using new equipment and to create and exhibit their own work.

4. Events and meetings area > daily and weekly newspapers reading room > reading club > art gallery space > halls > cafeteria and restaurant > bookstore / souvenir shop > corners for social interaction Today, modern public libraries are the most important places in the community, especially those recently reconstructed or built, based on the concept “living room of the city�. They gather people of all age groups, origins and abilities and help to create and maintain relations within the community. Libraries also keep the community alive and accessible for all thus creating social capital. As places of democracy, multiculturalism and social inclusion, libraries can ensure real communication in real space - it is a place where authors, professionals and scientists meet and Library Programme

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where knowledge and experience can be shared with the public. Libraries are the only places in local community which people can visit when and how they want. As friendly and neutral spaces, libraries are opened to whole families that want to learn more and develop, participate in different activities and come when it suits them best. They are one of the rare public cultural, educational and information institutions opened to everyone and the right place for finding information about activities and events in the community. Libraries organize various cultural activities – exhibitions, meetings and public lectures with writers and artists, doctors and psychologists, athletes and many other interesting people and presentations of institutions and associations. Joint book readings, reading clubs and intergenerational meetings help to create and develop social interaction and restore neighbourly relationships. Library is a big part of social lives for children whose parents work late, retired and unemployed people and a place where they can meet friends. Joint reading experience can contribute to discussions in the community and encourage local population to actively participate in the community development.

There are many marginal and socially sensitive groups in a big city like Zagreb. In accordance with national and international documents, the City Library has already developed and implemented many programmes to improve life quality, social integration and more active participation in cultural and social events of children with difficulties in development, young adults and adults with disabilities, homeless people and older people that live alone or in homes for the elderly and disabled. New building would provide better conditions for realization of current projects and programmes and for developing and implementing new and more innovative ones. Zagreb has always been a multicultural city with citizens that are understanding and culturally curious. By cooperating with embassies and associations, organizing lectures and conferences that promote ideas of mutual understanding and respect for different cultural communities, acquiring national and international publications, the City Library contributes to recognizing Zagreb as multicultural and multi-ethnic environment.

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Demands for the new City Library Requirements, size and quality in designing interior and exterior spaces A number of elements12 have to be taken into account when choosing the site for the new library building: > easy accessibility by transport connections (centre of the city, near public transport – buses, trams, trains, near the pedestrian zone, near institutions with which the library cooperates) > the visibility of the library (library as a landmark or community icon, central location, visible from distance) > adequate size and quality of the location (soil quality, dimensions, possibility of later expansion) > environmental issues (contamination, fresh air supply, sun’s radiation, shadowing by larger buildings) and acoustic characteristics of the surroundings (traffic, schools, industries, etc.) > regulations of building law (restricted height or dimension, styles, protection of historic monuments) > risk analysis of natural (earthquake, floods, storms, etc.) and man-made threats (terrorism, fires, explosions) Elements to be taken into account when planning the library building: 1. Visibility and recognisability > recognisable visual identity > good signalisation > quality illumination and visibility at night 2. Access

12

Information and documentation – Qualitative conditions and basic statistics for library buildings - space, function and design. Geneve : ISO, 2012.

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> access roads for pedestrians, bicyclists, personal and delivery vehicles (possibly above installations for warm water and heating because of the melting of snow and ice during winter) > spacious parking area for the staff and users (adequate number of parking spaces for disabled users) > bike racks > ramps or elevators for wheelchair users 3. Surroundings > green areas, parks, benches > wireless access 4. Entrance area > main entrance with glazed lobby that is opened 0-24 for users – when the library is closed users can enter by using their membership card, under surveillance, with wireless access and book drops (with air-condition and benches) > library entrance – opened during opening hours > staff entrance (employees can enter by using their smartcards, system of intercoms and videophones) – easy to identify and visible from the parking area and access road > entrance for delivery vans and bookmobiles (opened during opening hours) – visible from the access road > emergency exit 5. Garage13 > for two bookmobiles and library vehicles (two vans and two cars) – garage should have access to the cargo lift that is connected to the book storage, storerooms and staff area

13

Mobile Library standards (NN 58/99, Article 63.) should be taken into consideration when planning the garage: “Special attention should be paid to quality ventilation system (windows, vents, air-conditioner), natural or fluorescent lighting of all spaces and heating system.”

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6. Outdoor building equipment14 > use materials that will provide high thermal insulation, avoid heating bridges and use natural heat from the sun, protect indoor spaces from too much sun > use protection systems in case of natural disasters, fires, earthquakes15 and war dangers > install safety doors, alarm system, bullet-proof glass > ensure enough natural light (e.g. glass roof) in opened areas of the library 7. Technical conditions and building maintenance > intelligent energy management system – use energy efficient system for heating, cooling, air-conditioning and lighting and combine it with renewable energy sources > burglar alarms, fire and flood alarm systems > floors, walls and partitions, doors and windows that are easy to clean and maintain > main centre for security and energy systems control 8. Indoor space requirements The main factors that influence space requirements in libraries are: > type and size of collections (periodicals, books, AV materials, rare materials, electronic collections, etc.) > type of shelving (open or closed stacks, accession order or classified shelving; depth, height, number of shelves) and aisles between them > type of services offered / lending and delivery services / reference and information services / user education 14

Rules for protection of library materials (NN 52/2005, Article 2.) state conditions for planning library buildings: “Library buildings and surrounding areas should be appropriately built, maintained and equipped with security systems / surveillance systems. Security of the buildings is a result of maintaining surrounding areas, entrance lighting and implementing building surveillance. Security measures should be taken when building or remodelling existing library buildings.”

15 City of Zagreb: 2013 Yearbook. – 515 earthquakes with epicentre about 80 km from Zagreb were recorded during 2012

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/ meetings and events / interactive services / e-citizens’ services / special services for user groups and people with disabilities (children, older people, blind and visually impaired, etc.) > type of logistical facilities (e.g. transport systems, self-service terminals, photocopying, digitization) > user activities in the library / individual or group work / study and research / browsing, reading and borrowing materials / Internet research / information and communication / meetings / listening to music / playing music / playing > number of employees in the space > communication in the space > technical equipment and installations > type of area (area for the public or areas with limited access) Floor space calculations (Appendix 1. Content overview of spatial elements with estimated floor space) have been made according to the ISO/TR 11219:2012.

A / Space requirements for collections in the open access (floor space includes stack aisles at least 0,90 m wide) Type of library materials books (6 shelves) books for children (4 shelves) newspapers (issues for one month)

Rounded m² 1000 / 10,8 m² 1000 / 13,1 m² 100 titles / 33 m² Library Programme

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periodicals newspapers and periodicals for children (lower shelves) DVD (frontal display) CD (frontal display) video cassettes (frontal display) audio cassettes (frontal display) phonograph records (frontal display) sheet music

100 titles / 10 m² 7 titles / 1 m² 1000 / 21,3 m² 1000 / 8 m² 1000 / 17 m² 1000 / 5,3 m² 1000 / 4,8 m² 1000 / 3,9 m²

B / Space requirements for collections in the storage Type of library materials books, bound periodicals books in protected collections reference books and periodicals DVD CD

Rounded m² 1000 / 3,4 m² 1000 / 5,8 m² 1000 / 5,8 m² 1000 / 1,35 m² 1000 / 1,1 m²

C / Space requirements for user places Type of place standard place for concentrated work (table 1,20 m x 0,80 m), width of aisles between tables for privacy protection at least 0,95 m [S = 1,20 m x (0,80 m + 0,95 m) + 0,90 m2] IT workplace (1,60 m x 0,80 m), computer, self-service terminals or multimedia equipment, width of aisles between tables at least 0,90 m [S = 1,60 m x (0,80 m + 0,95 m) + 0,90 m²] place for working with rare materials and protected collections (larger tables and wider aisles, at least 1 m² than for standard workplace)

Rounded m² 3 m²

3,7 m²

4 m² / workplace, at least 7 m² for one cabin Library Programme

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single place for reading or listening (table 0,80 m x 0,80 m) place for information and quick consultation (table 0,60 m x 0,60 m) group study place (4-6 people, table 1,60 m x 0,80 m) training room place seats in recreation and communication places – combination of armchairs and tables for reading newspapers near the cafeteria, sound isolation, wireless access for laptops and smartphones places in the department for children and young adults for writing homework IT workplace in the department for children and young adults multimedia or groups study places seat in an auditorium for meetings and events

2 – 2,50 m² 1,50 – 2 m² / person 3 – 3,50 m² / person 3 – 3,50 m² / person + 7 m² for the tutor 4 – 6 m² for the smaller table and 4 armchairs 5 – 8 m² for armchairs and sofas for 4 people at least 2 m² / person 3 m² / person 6 m² 1 m² / 1 seat in a row

D / Space requirements for lending and information Type of place main department desk (registration, reservations, paying overdue fine, etc.) self-service terminals – if users can also return items, the terminals should be connected to the sorting and transport systems (it would be good to connect them with self-service pay points) reference desk interactive space (e.g. and interactive-information wall) with backoffice servers and seating for users waiting

Rounded m² 10 m² 4 m²

5 m² / staff person 4 x 6 m²

E / Space requirements for staff Type of place place for acquisition and processing (shelves, trolley, etc. included)

Rounded m² 15 m² / workplace Library Programme

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simple office place for administrative department background workplace for staff working at reference or circulation desks office for administration, department heads or subject specialists (including a table for 3-4 people) office for the library director (including a table for 6-7 people) place for assistant and technical staff conference room staff training room place for library students or trainees and volunteers studio for marketing activities and preparing exhibitions

12 m² / workplace 9 m² / workplace 18 m² 24 m² 2 – 3 m² / workplace 2,5 m² / seat + 5 m² for presentation area 3 – 3,5 m² / seat + 7 m² for the tutor 9 m² / person 20 – 25 m²

F / Other Type of place wardrobe place for reprography (equipment for digital reprography, large table) – air-conditioned and with sound isolation place for digitization projects bindery with equipment and one staff member space for labelling and one staff member space for small book trolleys space for large book trolleys space for sorting library materials with 2 workplaces and 10 book trolleys mail room for incoming mail and sorting materials janitor's workshop space for waste handling

Rounded m² 1,5 m² for 12 small or 3 large wardrobe lockers 4 -10 m² 30 – 35 m² 50 m² + 20 m² for each additional staff member at least 15 m² 4,5 m² for 10 trolleys 6 m² for 10 trolleys 30 m² 70 – 100 m² at least 25 m² 50 m² + 25 m² for access of vehicles collecting waste Library Programme

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9. Space design Main factors that should be taken into consideration when designing and functionally connecting space are: > open space and acoustics > space flexibility (partitions and walls) > design and materials (floors, walls, partitions, windows, curtains/shades, lighting, heating) > equipment (installations and ITC network, video surveillance and p.a. system) > load assumption.

When planning library buildings, it is very important to design open and functional user area. This Library Programme doesn’t include floor plans for different levels or for vertical or horizontal connection between different areas because the location for the new City Library is still unknown. The Library Programme includes suggestions for functional communication between different spaces (Appendix 2. Functional space correlation).

Because library buildings are deposits for valuable materials, some special requirements regarding building materials, appropriate storage conditions and load assumption need to be taken care of. > Building materials / that produce stable climate with a minimum dependence on mechanical systems / of high thermal capacity for floors, walls and ceilings / durable and non-slippery floor covering / take into consideration the electromagnetic radiation in spaces with protected materials when planning the lighting > Temperature and relative humidity / frequently used storerooms should keep the temperature between 14-18° and RH between 35-50% / long term preservation storerooms should keep the temperature between 2-18° and RH between 35-45% / parchment and leather storerooms should keep the temperature between 2-18° and RH between 50-60% / AV materials should be kept on a temperature between 16-20° and RH between 30-40%, while in the long term preservation storerooms temperature should be 15° / optical discs should be kept on a temperature between 10-23° and RH between 20-50% / air-conditioned reading rooms and open access should keep the temperature between 14-18° and RH between 35-50% Library Programme

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> Load assumption / common areas - 5-6 kN/m² / spaces with shelves and storage - 10 – 15 kN/m² (shelves from 150-225 cm) / spaces for sitting and reading rooms - 3 – 4 kN/m² / book mobiles’ parking area - 10 kN/m² 10. Access to library building Building should be located in an area that is easily accessible while access roads and circulation within the library building should be safe, logical and clear for users, employees and visitors. It is important to plan: > floor plans and circulation areas for users, employees and visitors > access roads, stairways, ramps and elevators (for users, visitors and employees) and cargo lifts (for the delivery of library materials) within the building > floor plans and transport of the library materials (returned or demanded) While planning floor plans and circulation areas, it is important to take into consideration that among City Library members are parents with babies in prams, older people and disabled people who move with the help of crutches or in wheelchairs. Suggestions for designing the building (access roads, entrances, aisles, elevators, user areas, etc.) can be found in Appendix 3. Checklist for a barrier free library.16 The Checklist is based on an adapted checklist of the Croatian association of Paraplegics and Tetraplegics for the evaluation of hospitals and touristic objects, IFLA Guidelines for libraries serving hospital patients and the elderly and disabled in long-term care facilities,17 Regulations on space standards, urban and technical requirements and norms for prevention of barriers in architecture (NN 54/1980) and ISO/TR 11219:2012.

Circulation of library materials within the library building is described in Appendix 4. Library materials circulation.

All other questions concerning the New City Library in Zagreb will be dealt with in cooperation with members of the ZCL network expert team.

16

Checklist is based on a questionnaire used in research Access to public libraries in Zagreb for the disabled. Research was conducted by Alemka Belan-Simić and Zdenka nd rd Sviben in 2004 and the questionnaire was published as an appendix to the article in conference proceedings: Free Access to information: 2 and 3 round table (Zagreb, 2004). Questionnaire has been adjusted and completed according to standards for library buildings ISO/TR 11219:2012.

17 Guidelines for libraries serving hospital patients and the elderly and disabled in long-term care facilities (2000); published in Croatian language by the Croatian Library Association in 2009.

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Purpose and functionality 1. Area for the public 1.1. Area for meetings and events Main entrance with glazed lobby will be opened 0-24 for users. With wireless access, benches and book drops the lobby overlooks the spacious entrance through which several thousand users enter the library. Such space should be comfortable for meetings, social interaction and longer stay. Information points for library visitors and members, daily and weekly newspapers reading room together with cafeteria, spaces for rest and social interaction will encourage visitors to buy a postcard, book or a souvenir, to use valuable collections and library services, visit an exhibition or attend events in one of the multimedia halls. The City Library organizes various programmes, promotions of authors and publishers, concerts and movie shows, thematic and users’ work exhibitions and thus contributes to the cultural scene in Zagreb. All citizens are invited to participate.

1.2. Spaces for children and young adults Department for children and young adults with Media department will continue to organize various programmes, gather reading clubs and encourage children to borrow new, interesting and quality books and resources in order to promote reading skills and competences of preschool and school age children. Programmes will be organized for new user groups: > programmes and services for babies, their parents and educators to raise awareness about the importance reading has on cognitive development > programmes and services for young adults (14 – 18 years), one of the most sensitive user groups. Programmes will encourage their creativity, acquisition of new skills and learning to actively participate in cultural and social events in Zagreb.

Development of existing programmes and implementation of new ones will continue through cooperation with kindergartens and schools, civil society associations and other institutions. They are an addition to educational programmes for children, young adults and the disabled in Library Programme

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Zagreb. Organization of programmes like thematic lectures, public discussions, meeting with different guests and exhibitions will be continued and special attention will be paid to topics such as health, tolerance, human rights, ecology and heritage.

1.3. Croatian Centre for Children’s Book Adequate space and conditions for location of the protected collection will ensure the collection for future generations.

1.4. Reference and information department Most of the collection will be placed in open access and users will be able to borrow the materials by using self-service terminals. More computers, new software, wireless access, access to e-materials and resources will contribute to virtual and communication in person with users who will participate in developing Library’s programmes and collections. Suppliers will donate new devices for users to test them and there will be information points providing information about local administration, European Union, civil society, etc.

Special attention will be on information literacy programmes but also on developing services for the blind and visually impaired and other user groups with disabilities, such as programmes for older people and the homeless. Cooperation with associations will continue, as well as organization of different meetings, public discussions and contests to encourage development of social networks in the community.

1.5. Music department New space will make it possible to organize the materials better,18 organize thematic exhibitions, concerts19 and piano practice for children and young adults, better conditions for research and listening to music in sound-proof cabins and recording in the studio.

1.6. Reading rooms More space for the Daily and weekly newspapers reading room20 will enable all users that cannot afford buying them to use printed and online editions. Users will also have an opportunity to socialize, talk or drink a cup of tea or coffee. It will provide quality leisure time for the 18

Collection of audio and video cassettes and phonograph records is currently situated in the dislocated storage. If users demand it in advance, it can be borrowed.

Concerts were usually held in the Reading room.

20 Currently in open access of the Reference and information department with only seven available places.

19

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unemployed, retired and other interested citizens, satisfy their needs for information on social, economic, cultural and political subjects and give them an opportunity to socialize and exchange opinions.

Newspapers and periodicals reading room will enable users to use old and valuable materials. More workplaces for users,21 more computers for reading online newspapers and placing all bound volumes of newspapers and periodicals into a more easily accessible storage will contribute to service development.

More user workplaces in the Reference Collection reading room, study room and open access will contribute to a more quality study work for numerous users – students, researchers, scientists, employees in cultural and other institutions.

1.7. Collections Appropriate space for the materials and space for meetings of minority members, institutions and associations will ensure development of services of the Central Ruthenium and Ukrainian Library.

Controlled conditions for protection, presentation and use of books and manuscripts, restauration and digitization of the most valuable editions will help preserve Rara collection for future generations.

New space will enable the Local history collection Zagrabiensia to present most valuable materials about Zagreb in one place. It will also make the collection available and accessible to all users. Digitized Zagreb’s Heritage project provides online access to some items from the collection.

The LIS collection will also be appropriately situated in one place. Ephemera and documentation will be appropriately situated and online access to some editions will be provided, when using LIS collection’ IP address.

Thy City Library has a valuable art history collection – books in Croatian and foreign languages, graphic portfolios and art studies. The collection is used by art history students and other art lovers in the study room, but access to graphic portfolios is limited. New Art collection will be established once the City Library moves to the new building, aiming to present artworks of national and foreign authors or young authors. In the future, Art collection might also become an art lending department.

21

Only 32 user workplaces are available today but the Reading room closes when public discussions, concerts or lectures are organized.

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2. Area with limited access 2.1. Administration The City Library as central network library accommodates administrative services, such as ZCL director’s office, General, personnel and legal service and Financial and accounting service. General, personnel and legal service attends to business such as work distribution, administrative, personnel and legal matters, public procurement affairs, technical matters, buildings’ and equipment maintenance, library materials preservation and other matters regulated by the ZCL legal and other regulations. Financial and accounting service is responsible for finance and accounting affairs, planning the budget, public procurement and other matters regulated by the ZCL legal and other regulations. Because of the need for regular reports and frequent management controls, special ZCL Archive22 will be opened in the new building.

2.2. Research and development department for public and school libraries According to the Croatian Library Law and Central advisory and development rules, Zagreb City Libraries perform advisory and development service for public and school libraries in the City of Zagreb and Zagreb County. As a special service with specialized professional employees, the Research and Development Department activities include: > monitoring, supervision, providing professional help and advice > planning, programming and coordinating of library network development > cooperation in design and layout planning of new and remodelled libraries in the City of Zagreb and Zagreb County (but also in Croatia) > preparing statistic data for public libraries > preparing and analysing collective reports and work programmes for public and school libraries (regular annual reports for the Zagreb City Libraries, work analyses for public and school libraries in the Zagreb County) > analysing and international exchange of statistic data (Tibidabo, MLS – Annual Statistics) > preparing and implementing international standards for public libraries > establishing international cooperation (MLS) > planning computerization of library procedures and introducing e-management > planning life-long learning for public and school libraries staff 22

Archive is currently in dislocated storage.

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> staff training and continuing professional education of public and school librarians > organization of seminars, lectures and workshops on special topics > planning attendance of courses and workshops at the Training Centre for Continuing Education of Librarians > developing special collection of LIS literature and documents (LIS collection) > planning and distributing printed and electronic publications by Zagreb City Libraries > planning digitization of valuable collections in Zagreb City Libraries > maintaining database of the Calendar of Anniversaries Zagreb City Libraries’ Strategic plan: 2014-2020 plans to further develop activities related to the digital library, education for using EU and other funds, strengthening partnerships in Zagreb, Croatia and internationally, improvement of public advocacy skills and development of communication strategy. Planned activities will contribute to an increase in services and number of professional employees that are related to: > publishing activities and digital library > international cooperation and public relations.

2.3. Mobile library service Mobile library service was founded in 1976 in the City Library.23 Two bookmobiles work in four shifts and stop at 73 service points in Zagreb and surrounding area delivering books to small and dislocated communities. Appropriate space for 65,000 volumes of library materials, workplaces for librarians, other staff and drivers and garage for two book mobiles are planned in the new City Library building. By developing work conditions and new services, according to national and international standards and guidelines for mobile library services, mobile library services will improve.

2.4. IT department Department activities are related to maintenance and development of the IT system. Other activities include development of network and computer equipment and services, planning and acquisition of computer and network equipment, developing and maintaining computer networks necessary for library activities, developing phone services and other matters regulated by the ZCL legal and other regulations. Fast 23

Because of the lack of space, the staff and materials have been moved to inadequate basement space in Library Voltino. Parking space for bookmobiles neeed to be paid for.

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development means considerable investment in IT system, especially in information system ZaKi, protection and implementation of new communication technology. ZaKi enables users to communicate directly and to monitor and supervise work processes making it possible to rationalize activities and system safety and standardize all segments in library management. Safe and appropriate space for servers and ITC equipment, equipment control, configuration of new and maintenance of existing equipment and space for employees will positively affect the City Library and entire system.

2.5. Central acquisition and processing department To ensure quality processing of library materials, librarians cooperate with programmers in VIVAInfo. They continuously develop ZaKi that is considered to be one of the best software for processing library materials and other library processes. Since 2001, all libraries in the ZCL network, Zagreb County public libraries and other public libraries in Croatia use ZaKi (more than 200 libraries).

Central acquisition and processing department for all libraries of the ZCL network will be organized in the new City Library building, which will help rationalize ZCL activities.

2.6. Department for preservation and reprography of library materials Zagreb City Libraries have their Bindery24 that is situated in the City Library. New department for digitization, preservation and reprography of library materials will be established in the new City Library building.

2.7. Service for support staff and technical services New Service for support staff and technical service, space for sorting library materials, stationery, space for cleaning equipment, janitor’s workshop, space for waste handling and staff area will be organized. That way new technology such as self-service terminals for returns that will be connected to sorting rooms by conveyers can be implemented and large spaces for events, meeting and studying made more functional.

24

Service wasn't modernized because of inadequate space.

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2.8. Library utility management service Service for utility management with offices and control rooms is necessary for implementing intelligent system for energy management, alarm system, fire alarm and fire extinguishing systems, video surveillance and P.A. system.

2.9. Central network storage Dislocated storage is necessary for libraries with limited space, continuous growth and acquisition of new library materials. New City Library building will accommodate central network storage that will be accessible and available to users.

2.10. Garage Being central network library means that the City Library also accommodates IT Department, Central network storage, Research and development department for public and school libraries in the City of Zagreb and Zagreb County, Administration and other joint services offices. That is why the City Library should have a garage for delivery vans and cars that on daily basis visit other libraries in the network and parking space for two book mobiles.

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APPENDIX 1:

Content overview of spatial elements with estimated floor space

AREA FOR THE PUBLIC – 11.388 m²

work area

SPACE/CONTENT

ENTRANCE AREA 710 m²

FOR USERS

area for social interaction / events

FOR STAFF

com- work puters area

USABLE AREA

computers

Main entrance hall

m²

25

-

book drops with collection containers for returning library materials that are connected by conveyor belts, switches or lifts with sorting room - benches Entrance25 to library / user circulation space Reference desk / checkpoint

200 2

2

10

Interactive information wall (art installation area)

25

8

Entrance through RFID equipped gates to a space with daily circulation of approximately 2.000 users

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Space for rest and reading info-material

32

3 lower tables with 4 reading armchairs (x 6 m²) - 20 chairs/armchairs (x 1 m²) Information points (x 2 m²)

38

-

- info-posts - stands with info-materials Newspapers and periodicals reading room with a cafeteria

5

60

10

10

1

1

place for newspapers and periodicals – 10 m² 30 reading places at a table (x 3 m²) 5 lower tables with 4 reading armchairs (x 6 m²) - 10 seats for reading electronic newspapers (x 2 m²) - cafeteria – 25 m² Art gallery space

175

-

150

Bookstore / Souvenir shop / Stationary shop

20

Sickroom

9

Wardrobe

60

- 10 x 12 smaller wardrobe lockers (x 1,5 m²) - 10 x 3 large wardrobe lockers (x 1,5 m²) - counter, coat racks, luggage storage shelves – Library Programme

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30 m² Space for pets

5

Elevators, stairways and toilets for users

Not defined

AREA FOR EVENTS

Small multimedia hall

100

1

140

784 m²

- auditorium – 100 x 1m² - stage / speaker’s rostrum and aisle – 40 m² Large conference hall

500

1

644

CAFETERIA 350 m²

- auditorium – 500 x 1m² - stage and aisle – 100 m² - studio for the preparation of events – 35 m² - cabin for projections, translators – 9 m² Seating places at a table in the cafeteria and on the terrace

100

350

Kitchen Storage rooms Toilet AREA FOR CHILDREN AND YOUNG ADULTS WITH MEDIA DEPARTMENT

Space for babies and toddlers (0-3 years) -

12

1

95

space for crawling with toys surrounded by mats – 20 m² space for playing and climbing – 30 m² parent’s corner Library Programme

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2074 m²

 3 lower tables with 4 reading armchairs (x 6 m²)  shelves and stands with reference books – 3 m² - parking space for prams – 12 m² - room for breastfeeding and with a changing table for babies – 12 m² Space for preschool and younger school age children (4-8 years) place for 100 toys, 4.500 picture books and 11.000 books – 203 m² - space for playing and story-telling, theatre plays – 50 m² - 30 places for party games and creative desk work; 5 tables with computers (x 2 m²) - interactive floor game (x 9 m²) - panels for exhibitions (10 x 1,5 m² ) - parent’s corner  3 lower tables with 4 armchairs for reading and social interaction (x 6 m²)  shelves and stands with reference books – 3 m² - reference desk – 5 m² Space for children (8-13 years)

35

12

5

1

1

373

44

24

8

1

1

560

-

-

place for 29.000 books and 20 newspapers and periodicals titles – 383 m² interactive area for playing and learning: video Library Programme

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wall – 8 m², interactive floor game (x 9 m²); 4 game consoles (x 1,5 m²) - 30 places for creative desk work, 6 places for learning and 8 places for computers (x 2 m²) - 3 corners with armchairs for rest, group games and social interaction (x 8 m²) - 10 panels for exhibitions (x 1,5 m² ) - space for parents  3 lower tables with reading armchairs (x 6 m²)  shelves and stands with reference books – 3 m² - reference desk – 5 m² - self-service terminal – 1 m² Space for young adults (14-18 years) -

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15

40

1

1

416

place for 20.000 books and 12 newspapers and periodicals titles – 218 m² 10 places for short online research (x 2 m²) 10 interactive places with computers for learning and listening to music (x 3 m²) 3 group study areas for 4 users each (x 12 m²) reading club / computer room (20 places with computers x 3 m² + 7 m² for the tutor) 3 corners with armchairs for rest, reading and social interaction (x 8 m²) 10 panels for exhibitions (x 1,5 m² ) reference desk – 5 m² self-service terminal – 1 m² Library Programme

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Media department (for children and young adults from 7-18 years) place for 10.147 DVDs, 1.144 CDs, 1.500 videocassettes – 252 m² - 10 IT workplaces with computers, self-service terminal or multimedia equipment (x 3,7 m²) - 3 sound-proof cabins (glass cubicles) with computers and additional equipment for material browsing (x 7 m²) - 2 sound-proof cabins (glass cubicles) for group games and study for 4 users, each with 2 computers (x 12 m²) - reference desk, duty reference librarian – 5 m² - self-service terminal – 1 m² Main Department desk

12

8

14

1

1

340

2

2

10

-

(registration, reservations, paying overdue fine; connected to the storage room with a lift, equipped with shelves for reserved materials, telephone, computer, printer, etc.)

Exhibition area -

33

12 panels (x 1,5 m²) 6 glass cabinets / tables for thematic exhibitions and library material display (x 2,5 m²) Library Programme

49

Toilets for users

Not defined

(for pre-schoolers, female, male and for disabled users) Space for library staff

11

9

Department coordinator – 12 m² workplaces for 6 reference librarians (x 9 m²) studio for the preparation of exhibitions and creative workshops (20 m²) and workplaces for 4 assistant librarians (x 3 m²) - tea/coffee room – 12 m² - area with armchairs for consultations with guests – 8 m² Storage

118

-

REFERENCE AND INFORMATION DEPARTMENT FOR ADULTS 3879 m²

- place for books and DVDs Open access -

-

129

72

70

72

5

5

3697

place for 300.000 books and other library materials – 2.200 m² 30 places for short catalogue / Internet research (x 2 m²) 5 information points with 2 computers each and reference material (about EU, Republic of Croatia, local administration, health, civil society) (x 10 m²) computer room (30 places with computers x 3 m² + 7 m² for the tutor) Library Programme

50

-

2 sound-proof rooms with special equipment for blind and visually impaired persons – 7 m² - gadget garage area – 35 m² - 6 corners with armchairs for 4 users for material examination and browsing (x 6 m²) - 6 places for social interaction at the table for 5 people (x 8 m²) - space for reading club with 20 places – 30 m² - place for concentration and relaxation (10 sound insulated workplaces x 2,5 m²) - 3 reference desks, duty reference librarians (x 5 m²) - 5 self-service terminals for checking loans and pay points for membership and overdue fines (x 4 m²) - main Department desk (registration, reservations, paying overdue fine; connected to the storage room with a lift, equipped with shelves for reserved materials, telephone, computer, printer, etc.) – 10 m² - 10 places for glass and illuminated tables and panels for selected material or thematic exhibitions (x 2,5 m²) Space for library staff -

15

13

181

coordinator office – 12 m² rooms for 10 reference librarians (x 9 m²) studio for the preparation of exhibitions and workshops (20 m²) with workplaces for 4 Library Programme

51

assistant librarians (x 3 m²) - room for volunteers 2 x 9 m² - lockers and wardrobe – 18 large wardrobe lockers (x 0,5 m²) - tea/coffee room – 12 m² - area with armchairs for consultations with guests – 8 m² Storage26

2

531

2

2

518

-

MUSIC DEPARTMENT 672 m²

place for 150.000 books – 510 m² workplaces for 2 employees (2 large tables, 2 computers and additional equipment), shelves, cabinets for material – 20 m² - 2 wardrobe lockers – 1 m² Open access

2

-

-

26

24

8

18

place for 20.783 CDs, 1.656 DVDs , 473 videocassettes, 894 audiocassettes, 5.189 phonograph records, 7.308 sheet music, 3.643 books and 10 periodical titles (1.182 volumes) – 311 m² 10 places for listening to music 5 places for short catalogue or Internet research (x 2 m²) 5 places for study work (x 3 m²) 3 cabins for individual work, listening and recording (x 7 m²)

It is necessary to take precautions because of the weight load of the materials on the floor

Library Programme

52

-

sound-proof room with sliding walls for piano practice – 15 m² - cabinet with equipment for reproduction of outdated sound carriers – 12 m² - sound-proof studio for recording and music production – 35 m² - 2 corners with armchairs for 4 users for material examination and browsing (x 6 m²) - space for exhibitions and concerts (next to the room with piano) – 50 m² - reference desk, duty reference librarian – 5 m² - 2 self-service terminals (x 1 m²) - main Department desk (registration, reservations, paying overdue fine; connected to the storage with a lift, equipped with shelves for reserved materials, telephone, computer, printer etc.) – 10 m² Space for library staff -

-

8

6

101

coordinator office – 12 m² rooms for 4 musicologists (x 9 m²) studio for the preparation of exhibitions and concerts (20 m²) and workplaces for 3 assistant librarians (x 3 m²) wardrobe – 8 large wardrobe lockers (x 0,5 m²) tea/coffee room – 12 m² area with armchairs for consultations with guests – 8 m² Library Programme

53

Storage -

READING ROOMS27 2126 m²

place for 34.000 CDs, 4.000 DVDs and other library materials Newspapers and periodicals reading room – open access

53

60

stands for 180 titles of current periodicals – 18 m² - 50 places for users (x 3 m²) - 10 places for database / online newspapers research (x 2,5 m²) - main Department desk (registration of newspapers and periodicals; connected to the storage room with a lift; telephone, computer, scanner, printer, security and control system, etc.) – 10 m² Newspapers and periodicals reading room – internal space

10

1

1

203

3

3

92,4

-

-

27

stands for most often used bound newspapers and periodicals – 20,8 m² stands with materials prepared for binding, 150 periodicals titles (yearly binding) and 20 newspaper titles (monthly binding) – 21,6 m² place for preparation of the material for binding and workplace for 1 employee – 20 m² workplace for 2 employees for processing

Newspapers and periodicals reading room with a cafeteria is described under section „Entrance area“

Library Programme

54

library materials (x 15 m²) Reference Collection reading room – open access place for 11.559 books – 129,6 m² 150 places for study work (x 3 m²) 20 places for database research (x 2,5 m2) main reference desk (connected to the storage room with a lift; telephone, computer, printer, scanner, security and control system, etc. – 10 m² - 10 places for glass and illuminated panels for selected material or smaller thematic exhibitions (x 2,5 m²) Reference Collection reading room – internal space

170

20

1

1

664,6

4

4

42

-

-

coordinator office (15 m²) and 3 employees (x 9 m²) Storage28 -

28

1124

place for 15.000 periodicals – 51 m² 9.000 newspapers (+ planned collection growth in the next 20 years) – 754 m² place for 5.000 reference books – 29 m² safety vault with space for 28.160 protected collection items (+ planned collection growth in the next 20 years) – 290 m²

It is necessary to take precautions because of the weight load of the materials on the floor

Library Programme

55

CROATIAN CENTRE FOR CHILDREN’S BOOK 105 m²

CENTRAL RUTHENIUM AND UKRAINIAN LIBRARY 97 m²

-

-

-

LIBRARY AND INFORMATION SCIENCE (LIS) COLLECTION

-

100 m²

-

RARE MATERIALS COLLECTION 29 30

-

-

storage with conditions29 for 6.000 books and other protected materials (+ planned collection growth in the next 20 years) – 74 m² coordinator’s office – 15 m² 2 places for study work (x 4 m²) area with armchairs for consultations with guests – 8 m² place for 2.000 books and 1.000 AV items (+ planned collection growth in the next 20 years) – 60 m² 4 cabinets for material display (x 2,5 m²) workplace for 1 employee – 15 m² places for reading for 2 users (x 2 m²) area with armchairs for consultations with guests – 8 m² place for 4.600 books and bound periodicals (+ planned collection growth in the next 20 years) – 68 m² place for 14 titles of current periodicals – 1,4 m² 2 cabinets for ephemera and documentation (x 6 m²) workplace for one 1 employee – 15 m² 1 IT workplace for users – 3,7 m² storage with conditions30 for 3.827 books (+ planned collection growth in the next 20 years) and cabinets with drawers for 478

2

1

1

105

2

1

1

97

1

1

100

1

1

87

1

1

1

Special security system (locking system, constant temperature, humidity, light, safety, fire alarms, alarms etc.)

Id.

Library Programme

56

87 m² LOCAL HISTORY COLLECTION ZAGRABIENSIA

-

-

253 m²

ART LENDING DEPARTMENT

-

151 m² 31

manuscripts – 50 m² workplace for 1 employee – 15 m² small reference reading room for users – 4 m² 4 cabinets for material display (x 2,5 m²) area with armchairs for consultations with guests – 8 m² storage with conditions31 for 12.700 books and periodicals (+ planned collection growth in the next 20 years) – 130 m² 5 cabinets for standard size maps, ephemera and documentation (x 6 m²), 3 archive drawers for A0 size maps (x 3,5 m²), 3 drawers for CDs and DVDs (x 1,5 m²) and 5 mobile frames with grids for framed materials (x 4 m²) – 65 m² coordinator office (15 m²) and workplace one employee (12 m²) small reading room for 2 users (x 4 m²) 6 cabinets and panels for material display (x 2,5 m²) area with armchairs for consultations with guests – 8 m² 3 large display tables for prints (x 6 m²) 10 vertical panels for picture display (x 2,5 m²) shelves for 1.200 books and periodicals – 13 m² 4 archive drawers for A0 size maps (x 3,5 m²)

2

4

5

2

2

2

253

2

2

151

Id.

Library Programme

57

COMMON AREA AND TOILETS Not defined (m²) Total

-

5 mobile frames with grids for framed pictures and large graphics (x 4 m²) space for projections (screens, projectors) – 8 m² 2 places for material browsing (x 4 m²) 2 places with computers (x 2 m²) area with lower table and 5 armchairs for reading and social interaction (x 8 m²) reference desk and loan desk – 10 m² coordinator office (15 m²) with area for consultations with guests (8 m²) toilets for library users near all departments and collections toilets for library staff stairways, ramps, elevators, hallways

Not defined

641

786

205

70

65

11,918 m²

Library Programme

58

AREA WITH LIMITED ACCESS – 3737 m²

FOR STAFF AND ASSOCIATES

SPACE/CONTENT

area for meetings and consultations

ENTRANCE AREA 126 m²

USABLE AREA workplaces

Staff entrance lobby with armchairs for visitors – 12 m² passage with entrance detector system – 2 m² - cabin for 1 employee, equipped with building surveillance and visitor registration system – 12 m² Mail room

computers

m²

1

1

26

2

1

100

-

-

registration and sorting of incoming mail sorting, packing and addressing outgoing mail - sorting materials for library network - sorting materials for interlibrary lending Elevator and cargo lift, stairways, toilets ADMINISTRATION

Executive staff office -

Not defined 30

4

5

158

secretary office – 18 m² Library Programme

59

495 m²

-

Zagreb City Libraries’ director – 24 m² head of City Library (director’s assistant for users and programmes) – 18 m² - director’s assistant for library management and network – 18 m² - conference room for staff meetings (30 places x 2,5 m² + 5 m² for presentation area) General, legal and personnel service head of department (director’s assistant for general and administrative affairs) – 18 m² - office for 3 officers for employment (x 12 m²) Financial-accounting service

4

4

54

10

10

126

1

1

135

-

-

offices for head of Department (18 m²) and 9 employees (x 12 m²) Zagreb City Libraries archive -

place for current documentation (up to a year) – 20 m² - place for permanent documentation filing – 100 m² - workplace for 1 employee – 15 m² Joint staff area -

22

wardrobe – 20 large wardrobe lockers (x 0,5 m²) tea/coffee room – 12 m² Library Programme

60

RESEARCH AND DEVELOPMENT DEPARTMENT FOR PUBLIC AND SCHOOL LIBRARIES 189 m²

Research and development department for public and school libraries head of Department (director’s assistant for profession development) – 18 m² - offices for 6 research assistants and 1 assistant librarian (x 12 m²) Service for publishing and digital library

- workplaces for 2 employees (x 12 m²) Joint staff area -

564 m²

-

32

8

102

2

2

30

2

2

24

-

- workplaces for 2 employees (15 m²) Service for international cooperation and public relations

IT DEPARTMENT

8

area for guest reception – 15 m² wardrobe – 12 large wardrobe lockers (x 0,5 m²) tea/coffee room – 12 m² head of Department (director’s assistant for IT development) – 18 m² workplaces for 10 employees (x 12 m²) ITC equipment storeroom – 100 m² workshop for equipment maintenance32 – 100 m² space for servers and communication equipment33 – 200 m²

10

5

33

11

11

546

Room with windows that can be opened because of dirty works such as equipment cleaning and dusting, etc.

Library Programme

61

-

area for guests and meetings – 8 m²

Joint staff area -

CENTRAL ACQUISITION AND PROCESSING DEPARTMENT 678 m²

wardrobe – 12 large wardrobe lockers (x 0,5 m²) - tea/coffee room – 12 m² Acquisition service

18

shelves for 5.000 books and other materials – 29 m² - workplaces for 10 employees (x 15 m²) - printers, scanners – 7 m² Material labelling and sorting service

10

10

186

4

4

90

10

10

160

10

10

160

-

-

workplaces for 4 employees (x 15 m²) shelves, cabinets for material, tables for packing, trolleys – 30 m² Cataloguing service -

shelves for books and other materials – 10 m² - workplaces for 10 employees (x 15 m²) Subject indexing service -

shelves for books and other materials – 10 m²

33

To be designed by experts who have to pay attention to installations - separate power-supply and ventilation, walls without other installations, high quality floors for installations, fire prevention systems, etc.

Library Programme

62

-

workplaces for 10 employees (x 15 m²)

Central card catalogue Joint staff area

30 10

-

DEPARTMENT FOR LIBRARY MATERIAL PRESERVATION AND REPROGRAPHY 170 m²

area for guests and meetings – 15 m² wardrobe – 34 large wardrobe lockers (x 0,5 m²) - tea/coffee room – 20 m² Bindery

52

2

workplaces for 2 employees, shelves for books and storage space for work materials, equipment Department for preservation and reprography

90

-

workplaces for 2 employees (x 15 m²) shelves, large tables, copy machines, scanners, computers – 34 m² Joint staff area

2

2

64

-

16

-

MOBILE LIBRARY SERVICE 362 m²

area for guests and meetings – 8 m² wardrobe – 4 large wardrobe lockers (x 0,5 m²) - tea/coffee room – 6 m² Staff area

5

-

9

5

52

coordinator office (12 m²) and workplaces for 4 reference librarians (x 9 m²) and 4 librarians (x 3 m²) Library Programme

63

-

resting room for 4 drivers (x 3 m²), connected with the garage - wardrobe – 13 large wardrobe lockers (x 0,5 m²) Storage

160

-

45.000 books (connected with the garage – storage houses 3/4 of the collection, 1/4 is in the vehicles, refilled weekly) – 153 m² Parking area34 for 2 bookmobiles CENTRAL LIBRARY NETWORK STORAGE 711 m²

SUPPORT STAFF AND TECHNICAL SERVICES 332 m²

-

place for 200.000 books from Zagreb City Libraries network that are periodically transported to and from libraries – 680 m² - area with book trolleys for transport – 12 m² - large table with computer for library materials registration – 15 m² - toilets – 4 m² Service for sorting returns and re-shelving (automatized book returns, connected by conveyor belts with book drops at the main entrance) -

150 1

1

711

3

1

50

computer, 3 tables and workplaces for 3 employees

34

If it is an underground garage, entrance height should be at least 4,8m so that a vehicle of 3,8m can enter under certain inclination. Garage should have quality ventilation because of the exhaust gases and water supply (hose connection for vehicle tank refill for washing hands and vehicle and drainage). Besides adequate lighting (250 lux), power sockets should be provided for vacuum cleaner and recharging the battery. Flooring should be easy to clean and durable, temperature around 10°C and garage should have direct entrance to mobile library storage.

Library Programme

64

-

2 shelves, 10 book trolleys

Cleaning service storage for detergents and cleaning equipment Janitor’s workshop (for repairing chairs, tables, shelves)

50

-

- large table, shelves with tools Stationery clerk

1

1

35

1

52

-

workplace for 1 employee – 12 m² storage for office and library materials – 40 m² Storeroom

50

(spare chairs and tables, mobile shelves, book trolleys, etc.)

Space for waste handling

75

-

space for separate waste containers (paper, plastic, glass) and bulky waste - driveway for vehicles collecting waste Joint staff area -

20

16 large wardrobe lockers – 8 m² tea/coffee room – 12 m² Library Programme

65

GARAGE35

Space for 2 vans and 2 cars

100

100 m² COMMON AREA AND TOILETS

-

toilets elevators, ramps, stairways

Not defined

Not defined (m²) THERMOTECHNICAL SYSTEMS

Space with air conditioning and heating equipment

Not defined

Space for power generator

Not defined (m²) LIBRARY UTILITY MANAGEMENT SERVICE Not defined (m²)

Space with equipment for managing the building (should be planned with experts - monitoring and control system, technical system, rooms for managing air conditioning and heating systems, lift machinery, electricity meters, video surveillance, communication technology, etc.)

Total

35

60

2

2

Not defined

100

91

3,727

Garage for bookmobiles is described under the „Mobile library Service“ section.

Library Programme

66

Total

Area for the public

11,918

Area with limited access Common areas (elevators, stairways, ramps, hallways), toilets, technical canals for air conditioning and heating systems, security and safety systems and systems for building management (cca 25% of the overall building size)

Total

3,727 cca 5,000

cca 20,645

Library Programme

67

Library Programme

68

APPENDIX 2.

Functional space correlation

Library Programme

69

APPENDIX 3.

Checklist for a barrier free library Sign system (signs, access roads, etc.) □ Does the library have International symbol for access? □ Are there signs leading to open access? □ Is the sign system design clear, non-reflecting and easy to understand? □ Is there acoustic sign system?

Access (pavements, pedestrian crossing, pedestrian underpass, etc.) □ Is the access road to library at least 0,90m wide? □ Is the access road without barriers? □ Are there any stairs or stairways? □ Is access easy to identify? □ Is the flooring surface flat, smooth and made of nonslip materials?

Ramps on pavements (used to level the difference on pedestrian crossings and pavements) □ Are ramps provided to level the difference between roads and pavements, especially at: / pedestrian crossings? / parking rest areas? / accessible parking places? / library entrance? □ Can ramps on pavements be easily seen (do they have a sign or are they coloured)? □ Is the maximum ramp slope 1:10, recommendable 1:12?

Library Programme

70

Parking area □ Are there accessible parking spaces? □ Are there sufficiently accessible parking spaces (1:50)? □ Are the accessible parking spaces wide enough (at least 3,60 m, recommendable 3,90 m) □ Are the accessible parking spaces near to access elevators? □ Are accessible parking spaces not further than 50 m from the library entrance? □ Do ramps connect accessible parking spaces and pavement? □ Do accessible parking spaces have International symbol for access?

Ramps □ Are there ramps near stairs or stairways? □ Is the maximum ramp slope 1:20? □ Is the ramp landing at least 1,20 m long, every 10 m, after changing the direction and at the beginning and end of every ramp? □ Do ramps with altitude of 0,45 m have handrails on both sides? □ Is the ramp at least 0,90 m wide? □ Is the ramp surface made of nonslip materials? □ Is the ramp surface without barriers? □ Can ramps be easily seen?

Rails and handrails □ Do dangerous areas or platforms higher than 0,40 m have guardrails or bumpers?

Entrance □ Is main library entrance easily accessible? □ Is there at least one entrance with ramps for wheelchair users? □ If the library has more than one level, can elevator be easily accessible?

Library Programme

71

□ Can accessible entrance be easily seen? □ Are dimensions of landings satisfying ( 1,20 m x 1,50 m if doors open towards outside and 1,20 x 1,20 if doors open towards inside)? □ Can people with disabilities open the doors by themselves? □ Is the door width at least 0,90 m?

Lobby □ Is there enough space to move between two doors (is there a possibility for wheelchair manoeuvring between two doors, space of at least 1,50 m)?

Doors □ Are doors easy to handle? □ Do automatic doors have longer intervals between opening and closing (at least 5 seconds)? □ Is there enough space near door handles? □ If inner doors are under the right angle (90°), are they at least 0,75 m wide? □ Is the inner door width at least 0,80 m? □ Is width of one double door wing at least 0,80 m? □ Are door handles easy to handle with one hand and not round? □ Is the door handling frame (handles, locks, etc.) up to 1,20 m in height (not higher than 1,40 m)? □ Are mats in front of the doors in level with floor and secured in angles? □ Are doorsteps lower than 20 mm and rounded?

Hallways □ Is the width of less frequent hallways at least 0,90 m? □ Are the hallways wide enough to enter doors placed along the walls? □ Are there ramps between different floor levels?

Library Programme

72

Elevators □ Are elevators easily accessible? □ Can elevator doors be easily seen? □ Are all areas on different levels for the public accessible? □ Do elevators have built-in voice control and do they detect presence of the person waiting for it? □ Are elevator call buttons placed in a height between 0,90 and 1,20 m, but not higher than 1,40 m? □ Do elevator doors have longer intervals between opening and closing (at least 10 seconds)? □ Are minimal internal dimensions of the elevator car at least 1,00 x 1,30 m? □ Is opened door width at least 0,80 m? □ Are handrails in a height between 0,80 and 0,85 m? □ Is the control panel in a height between 0,90 and 1,20 m, but not higher than 1,40 m?

Toilets □ Is there at least one unisex toilet accessible to wheelchair users in the library or even at every department? □ Is there a sign for the accessible toilet? □ Are toilet bowls in a height of 0,45 and 0,50 m? □ Is the space between the toilet bowl and wall with handrails in a height of 0,45 and 0,50 m? □ Is there enough space for wheelchair manoeuvring, space of at least 1,50 m? □ Is the wash basin in a height of 0,80 and 0,85 m? □ Are handrails in toilets in a height of 0,85 and 0,95 m? □ Is cross-section of handrails between 30 and 40 mm? □ Are handrails between 35 and 40 mm away from the wall? □ Are handrails made of nonslip material? □ Can handrails handle heavy load? □ Can taps be easily grasped and used with one hand? □ Do toilets have alarms? □ Are water tank switches, garbage cans and toilet paper in a height between 0,50 and 1,20 m?

Library Programme

73

□ Is water tank switch easy to handle? □ Is door width at least 0,75 m? □ Can doors be locked from inside, but in case of emergency opened from the outside? □ Do doors open toward outside? □ Are there ramps between different floor levels?

Library Programme

74

APPENDIX 4.

Library materials circulation

Circulation of new library materials

entrance to the Central acquisition and processing department/garage, staff entrance (cargo lift)

Central acquisition and processing sorting and distribution across the sorting and distribution across the department (trolleys, elevator) library/departments and network/Mail room (cargo lift or collections (trolleys, elevator) ramp, garage)

Loans / Returns

external units for returns connected with the sorting room (conveyors)

sorting room connected with departments and collections (conveyors, elevators, trolleys)

sorting room connected with storages (conveyors, elevators, trolleys)

storage connected with central reference desks (conveyors, elevators, trolleys)

Library Programme

75

Circulation of library materials within the network

entrance – exit to the central storage/garage (cargo lift)

entrance – exit to the Department for library material preservation and reprography/garage (cargo lift)

Circulation of mobile library’s materials

mobile library storage directly connected with garage for book mobiles (ramp)

Central acquisition and processing department directly connected with mobile library storage (trolleys, elevator)

Circulation of IT equipment, stationary and library materials

entrance to the garage (cargo elevator)

connection between the IT equipment storage and IT department (cargo elevator, trolleys)

connection between stationary or library materials storage and cafeteria (cargo lift, trolleys)

connection between the IT department, Department for library material preservation and reprography or cafeteria and space for waste handling (cargo lift, trolleys) Library Programme

76

Bibliography > IFLA Guidelines for Public Libraries / edited by Christie Koontz and Barbara Gubbin. Zagreb : Croatian Library Association, 2011. > Information and documentation – Qualitative conditions and basic statistics for library buildings – space, function and design. Geneve : ISO, 2012. (ISO/TR 11219:2012) > 2013 Annual report. / [edited by Tatjana Nebesny]. Zagreb : Zagreb City Libraries, 2014. > Library architecture : recommendations for a comprehensive research project / Santi Romero. Barcelona : Collegi d’Arquitectes de Catalunya, 2008. > Library space : inspiration for buildings and design / edited by Hellen Niegaard, Jens Lauridsen and Knud Schulz. Copenhagen : Danish Library Association, 2009. > New City Library in Zagreb / [prepared by Davorka Bastić … [et al.]. Zagreb : City Office for the Strategic Planning and Development of the City, 2013. > Paromlin 2013: historical overview, regional urban documentation, tenders, project ideas – selection and guidelines [access: 2014-03-31].

Zagreb : City Office for the Strategic Planning and Development of the City, 2013. URL: http://www.zagreb.hr/userdocsimages/paromlin_elaborat_final.pdf > Rules for protection of library materials. [cited: 2014-03-31]. // Narodne novine [online edition] 52(2005). URL: http://narodnenovine.nn.hr/clanci/sluzbeni/288524.html > Library programme for the new City Library building in Rijeka / prepared by Andreja Silić ... [et al.]. Rijeka : City Library Rijeka, 2007. > Public libraries in the knowledge society : core services of libraries in informational world cities / Agnes Mainka … [et al.]. // Libri 62, 4(2013), 295-319. > SF Library for today and tomorrow! Zagreb : Zagreb City Libraries, 2011. > Free Access to Information : 2nd and 3rd round table : proceedings / edited by Alemka Belan-Simić i Aleksandra Horvat. Zagreb : Croatian Library Association, 2004. > Free Access to Information: 9th round table : proceedings / edited by Alemka Belan-Simić i Aleksandra Horvat. Zagreb : Croatian Library Association, 2010. > Guidelines for Library Services to Babies and Toddlers / [translated by Irena Kranjec]. Zagreb : Croatian Library Association, 2008.

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> Guidelines for libraries serving hospital patients and the elderly and disabled in long-term care facilities / [translated by Kristijan Ciganović].

Zagreb : Croatian Library Association, 2009. > Guidelines for Children's Library Services / [translated by Irena Kranjec]. Zagreb : Croatian Library Association, 2004. > Guidelines for library services for young adults / prepared by Pat Muller and Ivan Chew. Zagreb : Croatian Library Association, 2009. > Multicultural Communities: Guidelines for Library Services with the IFLA Multicultural Library Manifesto / [translated by Ana Jurinović].

Zagreb : Croatian Library Association, 2010. > Standards for Public Libraries in Croatia (with standards for mobile libraries – book mobiles) [cited: 2014-03-31]. // Narodne novine [online edition] 58(1999). URL: http://narodne-novine.nn.hr/clanci/sluzbeni/270810.html > City of Zagreb: 2013 Yearbook. [cited: 2014- 03-31]. URL: http://www1.zagreb.hr/zgstat/documents/Ljetopis_2013/STATISTICKI_LJETOPIS_2013.pdf > Zagreb City Libraries' Strategic plan: 2014-2020. Zagreb : Zagreb City Libraries, 2013. > Zagreb City Libraries' documentation

Library Programme

78

New City Library Book 2

Zagreb City Libraries

Publisher Zagreb City Libraries On behalf of the publisher Davorka Bastić Editorial board Davorka Bastić Alemka Belan-Simić Ivančica Đukec-Kero Ismena Meić Tatjana Nebesny Spomenka Petrović Sanja Repanić Blažičko Ljiljana Sabljak Zdenka Sviben Design Kuna zlatica Language editor Kristina Krpan Translation Ivana Faletar Horvatić Library Programme

79

Printing Stega tisak d.o.o.

Edition 300 copies ISBN 978-953-337-043-9 CIP record is available in the online catalogue of the National and University Library in Zagreb under the ID number 882321.

Zagreb, July 2014.

Library Programme

80