Service Prototyping

Page 1

SEX , DRUGS, ROCK N’ ROLL & HONEY

Rock n’ Honey

Issue SERVDESIGN > > Feb 13, 2012 > > $4.99 rollingstone.com


CONTENTS:

INTRO GOALS BRANDED ELEMENTS PERSONA(S) CUSTOM INDEX STORY BOARDS


INTRO TO GUIDE BOOK:


GOALS:


BRANDED ELEMENTS:


BRANDED ELEMENTS:


KEY OFFERINGS:

FLOOR 1 Upon entering “Rock n’ Honey” guests will be greeted by honey factory inspired facade. Large honey dispensers will be positioned so guests can pour their own honey, as well as a honey cafe and interactive honey exhibit “Hive to Home”

FLOOR 2 The Second floor will act as a dance club and venue. It will play host to top artist and rockstars of the day. Guest can listen and enjoy honey based cuisine while sipping on pints of Mead.

FLOOR 3

FLOOR 1 Upon entering “Rock n’ Honey” guests will be greeted by honey factory inspired facade. Large honey dispensers will be positioned so guests can pour their own honey, as well as a honey cafe and interactive honey exhibit “Hive to Home”

FLOOR 1 Upon entering “Rock n’ Honey” guests will be greeted by honey factory inspired facade. Large honey dispensers will be positioned so guests can pour their own honey, as well as a honey cafe and interactive honey exhibit “Hive to Home”


PERSONA DEVELOPMENT:

NAME METAPHORE DEMOGRAPHICS PHOTO

TRAVEL/JOURNEY

TRAVEL/JOURNEY

ARRIVE

ARRIVE


PRE EXPERIENCE:

DESCOVERY

DESCOVERY

TRAVEL/JOURNEY

TRAVEL/JOURNEY

ARRIVE

ARRIVE


DURING EXPERIENCE:

DESCOVERY

DESCOVERY

TRAVEL/JOURNEY

TRAVEL/JOURNEY

ARRIVE

ARRIVE


DURING EXPERIENCE:

DESCOVERY

DESCOVERY

TRAVEL/JOURNEY

TRAVEL/JOURNEY

ARRIVE

ARRIVE


POST EXPERIENCE:

DESCOVERY

DESCOVERY

TRAVEL/JOURNEY

TRAVEL/JOURNEY

ARRIVE

ARRIVE


TOUCH POINT DEVELOPER: MENU

EVENTS

PRODUCTS

OTHER/ADDITIONAL

DRINKS


MAP:

Stage

Bar

Stairs

Explore

Entrance

s air St

Shop


STANDARD INDEX: The following is an index of game peices and their sugested uses, please note that these uses are only suggestions and if at any time you find a need to redefine them you are not only aloud to, but encouraged.

CUSTOMER

STAKEHOLDER

SERVICE PROVIDER

SERVICE DESIGNER

BUY/TRANSACTION

LEARN/EXPLORE/SOLVE

INFOMATION/TAG

PERFORMANCE/SHOW

CUSTOMER

STAKEHOLDER

SERVICE PROVIDER

SERVICE DESIGNER


CUSTOM INDEX: The following is an index of game peices and their sugested uses, please note that these uses are only suggestions and if at any time you find a need to redefine them you are not only aloud to, but encouraged.

MEAD/HONEY MECHINE

STAKEHOLDER

SERVICE PROVIDER

SERVICE DESIGNER

CUSTOMER

STAKEHOLDER

SERVICE PROVIDER

SERVICE DESIGNER

CUSTOMER

STAKEHOLDER

SERVICE PROVIDER

SERVICE DESIGNER


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