actually utilizes the service?
would someone come use the service? wouldn t someone come use the service?
is it oered in the ďŹ rst place?
HOW
does the service target demographically? does the service actually appeal to?
WHY
value is being oered?
WHO
WHAT
does the service sell? does the service not sell?
would someone utilise the service? do users help promote the service?
does the service cater to users?
actually utilizes the service?
would someone come use the service? wouldn t someone come use the service?
is it oered in the ďŹ rst place?
HOW
does the service target demographically? does the service actually appeal to?
WHY
value is being oered?
WHO
WHAT
does the service sell? does the service not sell?
would someone utilise the service? do users help promote the service?
does the service cater to users?
STAKEHOLDERS MAPS ARE USED TO SHOW THE HYRACHY AND LINES OF COMMUNITCATION BETWEEN THE DIFFERENT STAKEHOLDERS IN THE SERVICE.
KEY PARTNERS
KEY ACTIVITIES
KEY RESOURCES
COST STRUCTURE
VALUE PROPOSITIONS
CUSTOMER RELATIONSHIPS
CHANNELS
REVENUE STREAMS
CUSTOMER SEGMENTS
does the service target demographically? does the service actually appeal to?
actually utilizes the service?
would someone come use the service? wouldn t someone come use the service?
is it offered in the first place?
HOW
value is being offered?
WHY
does the service sell? does the service not sell?
WHO
WHAT
STORYBOARDS ARE USED TO DEVELOP AND WORK OUT KEY EXPERIENCES BETWEEN STAKEHOLDERS AND TOUCHPOINTS WITHIN SERVICES THOUGH VISUAL NARRATIVE
would someone utilise the service? do users help promote the service?
does the service cater to users?
DESIRES
GOALS
ATTRIBUTE*
NEEDS (IMPLICIT & EXPLICIT)
does the service target demographically? does the service actually appeal to?
actually utilizes the service?
would someone come use the service? wouldn t someone come use the service?
is it offered in the first place?
HOW
value is being offered?
WHY
does the service sell? does the service not sell?
WHO
WHAT
EXPECTATIONS
would someone utilise the service? do users help promote the service?
does the service cater to users?