The Knowledge Manager’s Handbook

Business, Finance, Risk, Information Management

Edition: 2 Date: 03/10/2019 Price: £41.99 ISBN Paperback: 9780749484606 ISBN Ebook: 9780749484613 Pages: 448 Format (mm): 233x157 Product Category: Supplementary Text/

Professional

Subject: Information, Knowledge

& Data Management

Author Information

Dr Nick Milton is a director and co-founder of Knoco Ltd, an international knowledge management consultancy. He previously worked at BP, coordinating the BP Knowledge Management Community of Practice, and was a member of the working group for the development of ISO 30401:2018.

Patrick Lambe is a founding partner of Straits Knowledge, a global consulting and research firm specializing in knowledge, learning and innovation. He is a Visiting Professor in knowledge management at Bangkok University, President of the International Society for Knowledge Development Singapore chapter and an editorial board member of the Journal of Knowledge Management. « Guides the reader through the essential steps of aligning knowledge management with organizational priorities to deliver long-term benefits « Covers best practice requirements from the first internationally recognised standard for knowledge management, ISO 30401:2018 « Provides practical checklists, guidelines and process templates to help with implementation « Includes case studies from a variety of organizations, such as Mars, Huawei and the Singapore

Youth Olympics « New to this edition: clear guidance on ISO 30401:2018, new content on the impact of AI and data analytics, and updated case studies

Description

WINNER: CILIP’s Knowledge and Information Management Award 2019 - Information Resources Print Category

The way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. The Knowledge Manager’s Handbook takes you step by step through the processes needed to define and embed an effective knowledge management framework within an organization.

This second edition now includes clear guidance on the best practice requirements from the first ever internationally recognised standard for knowledge management, ISO 30401:2018, as well as content on the impact of AI and data analytics. Nick Milton and Patrick Lambe work through each stage of creating and implementing a knowledge management framework for an organization’s specific needs, based around the four essential aspects of knowledge management: people, processes, technologies and governance. With updated international case studies from organizations of all sizes and sectors, along with user-friendly templates and checklists to help implement effective knowledge management procedures, The Knowledge Manager’s Handbook is the end-to-end guide to making a sustainable change in the knowledge management culture.

Table of Contents

1 Orientation to knowledge management implementation

1 What is knowledge management? 2 The stages of KM implementation 3 Barriers and pitfalls

2 Preparation and resources

3 Knowledge management strategy 4 The role, skills and characteristics of the knowledge management leader 5 The KM team members 6 The role of senior management 7 Budget and timescale 8 Aims and objectives for the KM implementation programme 9 Finding partners to help you

3 Assessment and planning

4 Conducting the knowledge resources audit 5 The knowledge management framework 6 The knowledge discussion elements of the KM framework 7 The knowledge capture and documentation elements of the KM framework 8 The knowledge synthesis elements of the KM framework 9 The knowledge-finding and re-use elements of the KM framework 10 Knowledge organization 11 Influencing the stakeholders 12 Culture, communications and change 13 Preparing the KM implementation plan

4 The implementation activity

5 Building the KM champion network 6 Trials and pilots 7 Roll-out, embedding and governance 8 Setting up the KM metrics and reporting system 9 Dealing with bumps in the road 10 Transition to the operational team

5 Deepening and extending your KM programme

6 Working with external frameworks and standards 7 Working externally 8 Knowledge management and digital transformation

6 Case histories

7 Implementing KM at Mars 8 NASA – emergence, evolution and resilience of a KM programme 9 Using the ISO KM standard 30401:2018 to sense-check

KM at Petroleum Development

Oman 10 KM implementation in a global oil and gas company 11 KM implementation at Huawei 12 KM implementation at the

Singapore Youth Olympics 13 Implementing and sustaining

KM in the Public Works

Department Malaysia 14 Summary 15 Glossary 16 Index