Business Continuity Management

A Practical Guide to Organizational Resilience and ISO 22301

This book

• Explains how to implement the best practice contained in ISO 22301:2019 and deliver an effective business continuity capability • Explores key lessons for business continuity and resilience professionals from the

COVID-19 pandemic • Features case studies of significant organizational crises and disruptions and explores the lessons learned, including Home

Depot, Nissan and KFC • Contains templates and checklists covering planning, response, reporting and assurance, including a Business Impact Analysis • Tackles key issues including getting the

Board engaged, obtaining real investment for resilience building and good practice in crisis response

Description

Implement practical solutions in business continuity management and organizational resilience guided by international best practice from ISO 22301:2019.

Business continuity management and resilience are critical to maintaining a healthy business, but many organizations either do nothing (leaving themselves exposed to disruption), take short cuts (leaving major gaps) or fail to properly engage senior stakeholders. This book is a straightforward guide to delivering an effective business continuity capability, including practical solutions built from the author's personal experience managing hundreds of projects in a variety of business settings.

Business Continuity Management compares incident management, crisis response and business continuity and how to explain their importance to senior decision makers to ensure appropriate investment. Readers will benefit from case studies of organizational crises and disruptions, including Home Depot, Nissan, RBS, Facebook, Equifax and KFC, and an exploration of lessons learned from the COVID-19 pandemic. With key performance indicators, templates and checklists covering planning, response, reporting and assurance, this book is the essential reference for business continuity and resilience which can be tailored to any organization.

Author Information

James Crask is Global Lead for Resilience Advisory Services at Marsh, based in UK, working with clients to deliver resilience and business continuity solutions. He also chairs the International Standards Committee (ISO) responsible for all global Business Continuity and Organisational Resilience ISO Standards, including ISO 22301:2019. He previously worked for PwC where he was responsible for building the UK firm's business resilience advisory services and has held roles for the Nuclear Decommissioning Authority in the UK and for the British Broadcasting Corporation (BBC). Edition: 1 Date: 03/04/2021 Price: £39.99 Paperback: 9781789668131 Ebook: 9781789668148 Pages: 344 Format (mm): 235x157 Product Category: Professional/ Academic Subject: Risk Management

Table of Contents

About the author Introduction

1 Core principles

1 The evolution of resilience 2 What can we learn from international standards? 3 How business continuity and resilience differs between industries 4 Comparing incident management, crisis management and business continuity 5 Good practice in crisis response 6 Lessons for business continuity and resilience from COVID-19

2 Guidance on delivering an effective business continuity capability

7 Gaining and maintaining the attention of the board 8 Developing the governance and implementing resources 9 Delivering the BIA and determining recovery strategies 10 Writing plans and procedures 11 Training and exercising 12 Supply chain resilience 13 Reviewing, auditing and improving

3 Templates and checklists

14 Plan contents and tips for completion 15 Response templates 16 Assurance scorecard 17 Index