2 minute read
Marketing Communications
Marketing Communications Integrating Online and Offline, Customer Engagement and Digital Technologies
Edition 7
Pages Dimensions Subject 03/12/2019
672 246x189 Digital Marketing
This book << Has the strongest focus on online and offline integration of any marketing communications textbook, offering a blended approach that is key for the industry << New in this edition: increased focus on online and offline integration; customer experience; the opportunities and risks of social media; navigating ethical and data management challenges; cutting edge digital technologies, and updated case studies and examples << Online resources: lecture slides per chapter, multiple choice question bank and video reviews
Author Information
PR Smith is a marketing consultant, bestselling business author and inspirational speaker. He has helped hundreds of businesses, from innovative start-ups to established blue-chip companies. He is founder of SOSTAC ® Planning Framework, voted in the Top 3 Business Models worldwide by the Chartered Institute of Marketing’s Centenary Poll, and created the Great Sportsmanship Programme.
Ze Zook is an integrated marketing author, lecturer, producer and consultant specializing in helping the creative industries fulfil both their missions and business goals. He is a visiting academic at Regent’s University London and consults on digital marketing for private-sector disruptive start-ups.
Rights Sold
5th Edition: Chinese (Simplified)
Description
“The authors have the uncommon knack of taking the complex and explaining it in a clear, compelling way. I recommend it if you want to learn the principles of strategic communications and get structured suggestions to create better campaigns.” Dave Chaffey, Co-founder and Content Director, Smart Insights
This book has the strongest focus of online and offline integration of any marketing communications textbook. A blended approach to marketing is in its DNA. Compared to the competition that too often uses a bolt–on approach to integration, this book is essential for giving students the precise skills employers will look for - to be able to implement genuinely integrated marketing campaigns.
This new, seventh edition combines professional and academic expertise to ground big picture theory into real-world case studies, drawing from cutting-edge global companies like Snapchat and Spotify, that will teach students the why behind the how. With increased focus on social media and the latest digital technologies, this new edition will teach students how AI, the Internet of Things, Big Data, AR/VR and marketing automation can be used successfully in campaigns; the opportunity and risks of social media; how to navigate ethical and data management challenges; and how to use the current preferred digital marketing tools and technology.
Covering the key themes of customer engagement, experience and journey, this book will allow students to become truly confident working in an environment of ongoing technological transformation. Online resources include lecture slides for each chapter, multiple choice question bank and video reviews.
Table of Contents 1 Communications background and theories 2 New integrated marketing communications 3 Branding 4 Customer relationship management 5 Buyer behaviour 6 Communications theory 7 Marketing communications research 8 Marketing communications agencies 9 International marketing communications 10 The marketing communications plan 11 The changing communications environment 12 Communications tools 13 Selling, social selling, marketing automation and martech 14 Advertising 15 Publicity and public relations 16 Sponsorship 17 Content marketing and other sales promotion 18 Direct mail, email, messaging and chatbots 19 Exhibitions, events and experiential marketing 20 Merchandizing and point of sale 21 Packaging 22 Owned media – websites and social media;
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