Kollege Town Independent Rep Training Manual 2013

Page 1


WELCOME TO KOLLEGE TOWN SPORTS... Thank you for the opportunity and privilege to introduce the services offered by Kollege Town Sports, a division of Madison All 4 You, llc. From Team to Corporate needs, Kollege Town prides itself as a group of experts dedicated to economically outfitting a variety of customers. Through superior customer service, the newest market technology, and an innovative business model, Kollege Town will be the paramount supplier of customized soft goods in the country. As an Independent Representative of Kollege Town, you represent the mission of this company. By infusing Kollege Town's expertise in apparel customization with your knowledge of local demands, you create your own small business. Awareness and understanding of five key components will drive your success: Payment, Product, People, Procedures and Pricing. PAYMENT: Kollege Town Independent Reps earn commission on orders with standard-level pricing. 10% is paid out on all orders in the Level 1 price range. 5% is paid out on all orders at Level 2. Commission on non-standard pricing will be negotiated with sales management. Upon receipt of customer payment by KT, commission is paid to the Independent Rep in next monthly pay period. If customer payment is not received within 120 days of order invoice date, sales commission is waived. PRODUCT: Kollege Town brings several soft-good options to the table, including Adidas, Under Armour, KT Brand, Alleson and fanaKTive. We are the soft goods experts. Embellishment options are Screen Print, Embroidery, Tackle Twill and Laser Etching. Providing quality customized apparel is essential, but customers expect even more. That's where Kollege Town's apparel programs come into play. Online stores and player packs offer customers order flexibility. In addition, Kollege Town has access to many other promotional items. PEOPLE: Independent Reps will have a tremendous support system. A Sales Coordinator will be your first point of contact and an Account Manager handling order entry and order tracking. PROCEDURES: The types of orders you will be doing are Bulk and Online. Most of your art will be done by looking at premade templates to choose from. Very simple. Kollege Town provides several tools for success, including a sales book, KT sample pack, catalogs, and KTcreated sales flyers. With KT's solid infrastructure, customers will receive screened/embroidered orders within the standard 2-3 week turnaround. If an Independent Rep follows procedures when doing business, the success rate will be high. The program is in place. Follow along and let us help make your business a success. PRICING: Kollege Town’s Sales Book has all of your pricing right at your fingertips. It is very easy to get a potential customer a price. All of your embellishment charges and shipping estimates are available as well in your Sales Book. Kollege Town knows what it takes to be the best. As an Independent Rep for K ollege Town, you become the "go-to" person in your town for customized apparel. Welcome to the Team!

“Bring Kollege Town to YOUR town!”


I.

Introduction to Kollege Town

A. HISTORY: Speedboat vs. Aircraft Carrier: We can react. Willing to do the things other companies aren’t able to do. Offer more flexibility, efficiency. Recognize the need to adjust.

B. PHILOSOPHY: Excellent Service, Quality Product, Competitive Pricing

II.

C. ALL-INCLUSIVE PRODUCTION FACILITY: Control Your Own Destiny: Because we have production under one roof, we can monitor orders more closely. 5 P’s (Payment, Product, People, Procedures, Pricing)

A. PAYMENT

1. Commission Levels 5%/10% pending sale price to customer. 2. Commission Structure: Example timelines of commission order submitted Aug 1, shipped and invoiced Aug 14, customer pays Aug 28, commission paid third week of September.

order submitted Aug 1, shipped and invoiced Aug 21, customer pays September 15, commission paid third week of October. order submitted Aug 1, shipped and invoiced Aug 17, customer pays October 1, commission paid third week of November. order submitted Aug 1, shipped and invoiced Aug 14, customer pays December 23, no commission paid (120+ days past due).

B. PRODUCT—KT Family of Products

1. Primary: These are the brands we inventory and sell most heavily, partner brands (90% of your business). a. Adidas: Uniforms, apparel, footwear for all seasons b. Under Armour: Uniforms, apparel, footwear for all seasons c. KT Products: Price point apparel d. Alleson: Youth focused, price point uniforms/practice gear, price point apparel e. fanaKTive: Wall graphix, ground graphix, foam boards


2. Supplemental: These are additional brand offerings (10% of your business). a. OrigAudio: Customizable headphones, customizable speakers b. Toolshed: Customizable compression and base layer c. Imprints: Many brands offered. Unique apparel inquiries. d. Wincraft: Booster club and promotional items e. Top of the World: Headwear f. Outdoor Cap: Headwear g. Holloway: Multi-colored outerwear offerings C. PEOPLE: KT Staff and Support

1. Sales Coordinator Checks inventory, helps on procedures, completing forms, product questions, quoting, special pricing (personalized support) 2. Account Manager Places orders, follows up on order status, artwork, form requests (for more informal inquiries dealing with existing orders) 3. Additional Sales Support Resources a. Sales Book (binder) b. Training Packet and Electronic Tutorials (this outline, supplemental flyers, online tutorials on “how to” topics) c. Sales Meeting Folder (UA/Adidas pocket folder for use during sales meetings) d. Kollege Town Website (flipper catalogs for art, product catalogs, walk-through resources for remote meetings, www.kollegetown.com) e. Flyers/Catalogs Hard copy catalogs of same information on KT website.

D. PROCEDURES 1. 2. 3. 4.

KT Contact Information New Customer Information Form New Account Information Form Types of Orders a. BULK: Order meets standard minimums—2-3 week turnaround.


b. ONLINE: Orders placed online and shipped to one location individually packaged. a. No inventory b. No money collection c. Individually packed d. Can be used as fundraiser e. Ease and simplicity

5. Art 1. Screen Print a. Template Designs b. Ink Color Palate c. Name and Number Fonts 2. Embroidery a. Templates b. Embroidery Fonts 3. Tackle Twill a. Templates b. 6. Order Turnaround (2-3 regular; 3-4 twills; fanaKTive 2-3; OrigAudio 4-5; replica jerseys 4-6; toolshed 2-3; custom uniforms (see sales coordinator). 7. Order Minimums (6 standard embroidery, 12 screen print, 24 headwear embroidery, 24 twills, 12 etching)

III.

E. PRICING 1. Preset Pricing 2. Price Grid 3. Additional Embellishment Pricing 4. Shipping Estimates With Ground Map

SAMPLES Upon selecting pre-set sample kit package, cost can be paid with credit card or will be deducted from initial commission check(s)

IV.

TUTORIALS A. New Customer Information Form B. New Account Form C. Blank Item Order Form D. Embellished Item Order Form E. New Form Request

V.

FAQ’s


NEW CUSTOMER INFORMATION FORM PLEASE RETURN COMPLETED FORM TO: Shawn Stimmel shawns@kollegetown.com

Legal name of company

Madison All 4 You

Corp ____

Trade Name (dba)

If Tax Exempt, please attach

Partnership _x___ Sole Proprietor ____

Kollege Town Sports

Tax Exemption Certificate

Nature of Business

County

Sports Apparel

Dane

Gov't ____

Fed ID #

N/A Purchase Orders required:

NO

Billing Information Person to contact for payment

Title

Mike Thompson

Accountant

Billing Address

Phone No.

608-846-1823 E-Mail Address

6111 Pepsi Way

miket@kollegetown.com

City, State, Zip

Fax No.

Windsor, WI 53598

608-846-1824

Shipping/Contact Information Person to contact for orders

Title

Jeff Handlen

VP

Shipping Street Address

Phone No.

608-846-1823 E-Mail Address

6111 Pepsi Way

jeffH@kollegetown.com

City, State, Zip

Fax No.

Windsor, WI 53598

608-846-1824

*BANK & TRADE REFERENCES MUST BE COMPLETED FOR NET 30 TERMS, OTHERWISE PREPAYMENT TERMS WILL APPLY Bank Information Bank Name

Account No.

Park Bank

61482996-004

Bank Address

Contact

621 W Beltline Hwy

Mark Williams

City, State, Zip

Phone No.

Madison, WI 53517

608-246-9987

Trade References Company Name

Account No.

Vision Graphics

54419

Address

Contact

422 Water St

Brad Hinkley

City, State, Zip

Phone No.

Milwaukee, WI 53098

262-554-1932

Company Name

Account No.

ServiceMaster

122005

Address

Contact

5210 Advance Blvd

Patricia Hudson

City, State, Zip

Phone No.

Madison, WI 53714

608-289-3323

This credit application is submitted by Customer, to Kollege Town Sports to obtain credit. Customer and Customer's authorized representative signing this agreement represent and warrant that the information provided in this application and in any and all documents furnished by the Customer, to Kollege Town Sports, is true and correct in all material respects and contains all information necessary so that this application is not materially misleading

Name/Title Signature

Michael Thompson

Accountant

Date

8/20/2013

Michael Thompson 8/19/2013


NEW ACCOUNT INFORMATION CUSTOMER/SCHOOL:

University of Wisconsin--Madison

ACTIVITY:

Recreation Department

SALESPERSON NAME:

JeямА Keehn

CREDIT APPLICATION:

PENDING

ON FILE

PREPAY

PURCHASE ORDER REQUIRED:

BILL-TO: ADDRESS1:

245 West Gorham St.

ADDRESS2: CITY:

Madison

CONTACT NAME:

STATE: WI

Jim Peterson

53517

Recreation Director

jpeterson@uwisc.edu

EMAIL: 608-289-3984

PHONE:

SHIP-TO:

TITLE:

ZIP:

FAX:

608-222-1425

[If different than BILL-TO]

ADDRESS1:

SAME

ADDRESS2: CITY: CONTACT NAME:

STATE:

ZIP:

TITLE:

EMAIL: PHONE:

FAX:

8/19/2013


Wht/Black Adidas Super Nova Glide 5

Wht/Black Adidas adiZero 5 Star Glove

Q23807

AF0002

DESCRIPTION

5

S

5.5

M

6

L

6.5

7

7.5

8

8.5

2

4

2

XL

2X

1

3X

4X

2

5X

MT

9.5

LT

10

11

1

XLT 2XT

10.5

2

3XT

11.5

4XT

12

12.5

13

13.5

14

15

16

17

*Make sure to add $1.00 to the cost of all 2XL, 3XL (For Larger/Tall Sizes, Contact Sales Coordinator)

XS

9

Dubuque, IA 52001 ADDITIONAL INFO:

PO NUMBER

58231

CITY-STATE-ZIP

Football

Black/Plat Adidas Filthy Quick Mid D

COLOR

2000 University Ave ADDRESS LINE 3

SPORT

Brad Horstmann

SALES REPRESENTATIVE

G67076

STYLE #

CANCEL DATE

REQ SHIP DATE

8/12/2013

ORDER DATE

Stan Zweifel

c/o Stan Zweifel ADDRESS LINE 2

PHONE NUMBER

Univ of Dubuque Football

ADDRESS LINE 1

Univ of Dubuque Football

CUSTOMER NUMBER

SHIP TO NAME

ORDERED BY

CUSTOMER NAME

BLANK ITEM ORDER FORM

18

19

20

21

PAGE

YS

YL

TOTALS

YM

YOUTH

1

YXL

$0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00

0 0 0 0 0 0 0

$0.00

$0.00

0

$782.00

$0.00

0

0

$0.00

0

14

$0.00

0

$256.00

$206.00

$320.00

TOTAL COST

$0.00

$32.00

$103.00

$80.00

UNIT PRICE

1

0

8

2

4

TOTAL UNITS

OF


Black

1893

Colors / Instructions

DESIGN #:

LOCATION:

COLOR

STYLE #

CANCEL DATE

REQ SHIP DATE

8/12/2013

ORDER DATE

Stan Zweifel

QTY

M/L

L/XL

APPAREL

LC

Football (in pill)

Royal

White

REORDER

SCREENPRINT

x-spartan head

Digitizing Fee

Adidas Select Polo

S

M

XL

4

L

5 3

*2XL

6.5

7.5

2

*3XL

7

9.5

*4XL

9

8

*MT

8.5

9

*LT

9.5

10.5

*XLT

10

11.5

*2XLT

11

12.5

*3XLT

12

Colors / Instructions

DESIGN #:

LOCATION:

EMBROIDERY

NEW PRINT

X

TACKLE TWILL

X

Colors / Instructions

DESIGN #:

LOCATION:

REORDER WITH CHANGES

13.5

*4XLT

13

PAGE

ETCHING

*Make sure to add $1.00 to the cost of all 2XL, 3XL (For Larger/Tall Sizes, contact Sales Coordinator)

XS

6

Dubuque, IA 52001 ADDITIONAL INFO:

PO NUMBER

DESCRIPTION

CITY-STATE-ZIP

Football

S/M

2000 University Ave ADDRESS LINE 3

SPORT

Brad Horstmann

SALES REPRESENTATIVE

c/o Stan Zweifel ADDRESS LINE 2

PHONE NUMBER

Univ of Dubuque Football

ADDRESS LINE 1

Univ of Dubuque Football

CUSTOMER NUMBER

EMBELLISHED ITEM ORDER FORM

ORDERED BY

CUSTOMER NAME

SHIP TO NAME

YS

YL

TOTALS

YM

YOUTH

1

YXL

$0.00 $531.00

$0.00

0 0

$0.00

0

15

$0.00

0

$50.00

$0.00

$175.00

$306.00

TOTAL COST

$0.00

$50.00

$35.00

$34.00

UNIT PRICE

1

0

1

0

5

9

TOTAL UNITS

OF


NEW ONLINE FORM REQUEST CUSTOM OPTIONS

C1-Emb Name - $5.00 C3 - Printed Name - $5.00 Full School Name or Organization

C2-Emb Number - $5.00 C4 - Printed Name - $5.00 Univ of Dubuque

Stan Zweifel Dubuque, IA

Contact Name City/State

OďŹƒce Use Only

ONLINE INFO

#

Organization Code Shipping Address

Product Description

1 Kollege Town S/S T-Shirt

ONLINE

8/12/13

Style #

Color White Royal

2000

Inv. $ $7.00 $8.00

City

Dubuque

Form $ Yth $9.00 $10.00

Closing Date

IA

State

#

Horstmann

Sales Rep

8/20/13

Opening Date

2000 University Ave

(2 DAYS AFTER ART RECEIVES)

Sport Football

Checks Payable To Date of Request

ART DUE DATE

RUSH / APPROVAL BY MANAGER

Zip Code

Product Description

502

2 Kollege Town S/S T-Shirt - Color

2000

11 Adidas Hooded Sweatshirt

8983

2400

12 Adidas Open Bottom Sweatpant

9745

4 Kollege Town S/S Dri T

506

13 Adidas Short Sleeve Tee

3720

5 Kollege Town L/S Dri T

506LS

14 Adidas Long Sleeve Tee

2297

6 Kollege Town 9" Dri Short

5069P

15 UA Team Fleece Hoody

1237619

7 Kollege Town 9" Mesh Short

569P

16 UA Fleece Team Pant

1229503

8 Kollege Town Hooded Sweatshirt

500

17 UA Locker Short Sleeve Tee

1233672

9 Kollege Town Crew Sweatshirt

501

18 UA Locker Long Sleeve Tee

20 Product Description

Adidas Short Sleeve ClimaLite

Style #

Adidas Select Polo

Style #

2996

Color

1893

Color

Ship To Individual Address

Style # Color

10 Kollege Town Open Bottom Sweatpant

3 Kollege Town L/S T-Shirt

19 Product Description

X Ship To Bulk Address

8/29/13 52001

Grey Grey

Inv. $

Form $ Yth

$40.00 $38.00

$42.00 $40.00

1233673

Heather Royal

Invoice $

$23.00

Form $

$25.00

Royal

Invoice $

$35.00

Form $

$37.00

21 Product Description

Style #

Color

Invoice $

Form $

22 Product Description

Style #

Color

Invoice $

Form $

X New Art

Reorder

Design #

34 FF

Location

X Screenprint

Embroidery

Product #

Tackle Twill

1, 2, 11, 19

. .

Primary

Black White

3.

34 LT

Embroidery

Tackle Twill

12

Product #

Dubuque Football x-spartan head

INK / Embroidery Colors

Lt Royal

Secondary 2.

Design #

X Screenprint

Custom Option Dubuque Football x-spartan head

INK / Embroidery Colors 1.

Reorder

Location

Custom Option

Primary

X New Art

1.

Secondary 2. .

4.

.

Notes:

Lt Royal White

3. 4.

Notes:

Art Done

New Art

X Reorder

Screenprint

Design #

X

Product #

Embroidery

Tackle Twill

20

1.

White

Secondary 2.

Black

.

Screenprint

Embroidery

Tackle Twill

Product #

Custom Option

INK / Embroidery Colors

.

Reorder

Location

Custom Option

Primary

New Art Design #

LC

Location

Art Done

Dubuque x-spartan head Football

INK / Embroidery Colors Primary

1.

Secondary 2.

3.

.

4.

.

Notes:

3. 4.

Notes:

Art Done

Notes and Instructions:

$3.00 Shipping Charge per form will be added (MERCHANDISE FORMS ONLY)

Art Done


Q: What is our regular turnaround time for sales orders? A: The turnaround time for the following types of sales orders refer to when it will ship from the Kollege Town Sports Building: Blank orders where inventory is in our building (1-2 days); Blank orders where product needs to be ordered in (1-2 weeks); Orders being printed or embroidered (2-3 weeks); Orders being tackle twilled (3-4 weeks).

Q: What is a RUSH order? A: Any embellished order that needs to ship under the standard turnaround time of 2-3 weeks. These orders will need to be approved by your sales coordinator.

Q: What is our regular turnaround time for art? All art will be turned around in 3-4 days. For forms, once the art is approved, the form will be created and emailed the next business day.

Q: How do I look up pricing? A: Pricing is provided by the templates and/or cheat sheets in your sales. Please note that when using the cheat sheets, that item price is blank. If they need to add embellishment, be sure to add the charge to the blank price. If you have any other questions on pricing, please contact your sales coordinator.

Q: How do I check product availability? A: You will need to contact your sales coordinator to check any inventory.

Q: What are order minimums? A: Blank orders do not have a minimums; Printing is a minimum of 12 per art set up; Embroidery is 6 per art set up; Tackle twilled items and hats are a minimum of 24.


Q: What if I get a late order or an addition to an order already placed? A: Once your regular order is placed, there is no adding onto it. The customer will need to reorder the item and hit the minimums for that type of order.

Q: How do I open up a new account? A: The first time you get an order at a new school/business, they will need to fill out a complete credit application and turn in tax exempt forms if applicable. If the credit application is not filled out completely, the account will be set up as a Prepay and will require a credit card for purchase. Any account can be set up without a credit application if they want to give us a credit card up front. We cannot keep the credit card on file so they will need to resubmit for each order. We currently accept Visa, Master Card and Discover.

Q: What type of art file do I need to get to create a logo? A: The best type of file to get is a vector file; which is either an EPS or Illustrator. Most schools and businesses will have their logo as a vector file; you just need to find the correct person who has it. If all you can get is a jpeg, we will have to recreate the art and there is a chance we will have to charge an art fee. Art fee is $25 per hour.

Q: When will I received my commission check? A: Normally the amount of commissions earned are calculated and paid in the 3rd week of the month after they were earned. A commissions report listing the invoices earning commission is included with the check.

Q: I have earned commissions, why haven’t I received my first commission payment? A: Commissions earned must cover the cost of sample kits before the first commission payment is made. This may take more than one month. When the cumulative total of commissions earned, exceeds the charges for sample kits, the first commission check is sent with all of the commission reports to–date. A statement of your account will be sent until the first commission payment is made.


Q: I know a customer paid with a credit card payment just before the end of the month. Why wasn’t it included in my commissions? A: When we receive credit card information for payment, we enter it into the website of our credit card processor. It normally takes three days after that for our company to receive the cash in our bank account. It is the receipt of cash that triggers the accounting entries applying the payment against the invoices. Thus commissions are not earned until the date the cash is in our bank account.

Q: Will I receive a form W-2, Wage and Tax Statement reporting my earnings at the end of the year? A: No, the form W-2 is a statement used for reporting employee earnings. As an Independent Rep, you will receive a form 1099 which reports your earnings of commissions paid to you during the calendar year. They are normally mailed around the end of January.



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