Insite Spring 2009 Machine Control Newsletter

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Insite

The Construction newsletter from KOREC SPRING 2009

The Launch Issue! New Trimble Products Following Trimble’s 2009 Dimensions event in Las Vegas, we are delighted to announce the launch of several new products, all of which will be available from KOREC. Please see inside for full details.

into the business. Ultimately it has enabled Management to have a clear overview of the business where historically we have been operationally blind to the performance within the business. Making sure we didn’t lose the local service, we simply exchanged ‘four walls’ for ‘four wheels’. Where we originally had a fixed location, we now have a dedicated Sales & Service vehicle operating from 7:30am to 6pm. With a total fleet of ten fully equipped KOREC branded vehicles, it has enabled our customers to benefit from earlier opening times and have the equipment brought to them on a site of their choice. Each vehicle is manned by trained members of staff and has on board communication facilities to respond quickly to sales and hire orders received by the central hub or by customers on sites. Each Sales & Service Vehicle is supported by our replenishment team who make sure every van is re-stocked with core sales and hire items and collect the day’s hire returns and customer repair collections, all returned to the central hub at Huntingdon. Once at the hub, work can start immediately on the hire fleet turnaround times resulting in increased availability and customer’s own repair equipment being returned within less than five days.

From Four Walls to Four Wheels A message from KOREC’s Development Director, Dan Brennan

KOREC understands that today’s customers are like everyone else – busy! We also understand that in a competitive market like ours, customers look for a company who can not only provide a product but also a service which is why we are determined to respond quickly, efficiently and consistently every time. Thank you for your custom and we look forward to continuing to provide you with the high level of service that you expect from us.

As is often the case, many believe the larger a network of branches a business has to offer, the better it is for customers and the overall performance of the organisation. Reality is that overall costs are harder to maintain and providing a consistent level of customer service from branch to branch can be challenging, with stock remaining idle in one location but often urgently required in another. Over the last six months, here at KOREC we made a conscious decision to review our operational model with two clear objectives; firstly to ensure economies of scale and standardisation of service and secondly enhance our overall offering to our customers. Ten fully equipped KOREC Sales & Service Vehicles

Centralising our operation to a fully equipped purpose built service centre in Huntingdon has enabled the business to manage effectively staff sales performance, stock control, improve service and repair times and the overall ability to introduce a ‘can do’ culture

Measured Solutions Construction | Surveying | Mapping

Our Services Nationwide Sales, Hire Service and Repair ● Technical Support ● Training and Consultancy ● Installation and Commissioning ● Leasing


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