Can India Learn to Innovate?

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Latest thinking

Can India Learn to Innovate?

Views about the dynamic potential of the Indian economy differ dramatically.

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bout one thing there is no debate: Indian businesses know how to leverage factor cost advantages. Two of India’s most impressive companies — Infosys Technologies and Wipro IT Business — have built their business models and their reputations on offering proficient, efficient technology outsourcing and consulting and, in the process, have done much to shape the Indian economy. That is where the debate begins. Sramana Mitra, a Silicon Valley entrepreneur and consultant who follows India’s economy closely, recently suggested in Forbes magazine that the spectacular success of Infosys and Wipro got India stuck in an “outsourcing rut” by spawning thousands of entrepreneurs who started similar companies. She contends that this reliance on outsourcing, along with a myopic preference for service over product development and an overemphasis on information technology at the expense of areas ripe for development, such as health care and microfinance, has contributed to an “innovation gap.” A generation of Indian talent has opted for secure work in established industries and enterprises rather than pursuing new ideas and business models. Mitra is not alone. Many are disappointed with what they see as India’s unfulfilled potential to produce more of the homegrown, innovative start-ups that are necessary to create the next wave of jobs. “People fret that India will remain a low-cost satellite office of the West for the foreseeable future,” the reporter Vikas Bajaj wrote in The New York Times.

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Rajeev Mantri, executive director at Navam Capital, thinks it is only a matter of time. “Speculating whether India can spawn innovative companies like Apple and Google is a favorite parlor game among venture capitalists and entrepreneurs,” he said. “But it’s clear that there is staggering talent and creativity in the country, and it seems more a question of when and not if, provided the proper environment is created.” Still, many believe that creating the proper environment will not be easy. They point to India’s lack of a robust innovation ecosystem — an optimal mix of inventors, entrepreneurs, mentors and investors underpinned by a supportive financial system, friendly government policies and conducive cultural attitudes. Tellingly, Nadathur S. Raghavan, a founder of Infosys and now also an investor in start-ups, recently said that India is held back by a financial system that is reluctant to invest in unproven ideas, an education system that emphasizes rote learning over problem solving and a culture that looks down on failure and unconventional career choices. Analysts also note that India’s corporate spending on research and development is significantly lagging. In fact, the rate and scope of outsourcing-driven success may itself be hampering R&D. “The ease with which a company’s core business grows can mask the need to invest in innovation,” said Scott D. Anthony, managing director of Innosight, a consulting firm in Watertown, Mass. Neither has the Indian government

traditionally done much to encourage innovation. Although it has recently begun to show some interest in reforms that would favor entrepreneurs, it still engages in protectionism, often stymies new enterprise — especially in manufacturing — with thickets of red tape, and has been known to eschew foreign investment. Up to now, “India has embraced foreign direct investment far less than China has,” said Harvard Business School Professor Tarun Khanna. Nevertheless, there are plenty of contrarians and contraindications to the pessimistic view of Indian innovation and entrepreneurship. “There are at least 150 incubators in India, and the track records of the India Institute of Technology’s incubators in Bombay and Madras have been exceptional,” said Pradeep Gupta, CEO of Cyber Media India. Gupta is also president of the Delhi chapter of The Indus Entrepreneurs, a nonprofit organiza-

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