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ผูรบ ั บริการ และผูมส ี ว นไดสวนเสีย
Product/Process Requirement Product/Process Design Production / Implementation
ทรัพยากรบุคคล
Performance Assessment/Measurement
ผลลัพธ การดําเนินการ
Process Improvement Standardization การวัด การวิเคราะห และการจัดการความรู 2 การความรู
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QFD VA/VE
DFMFG Process Mapping
Daily Management
PPC SPC
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IE-Technique Scheduling Inventory Control
ERP 4
Process Design
Plant Layout
Six Sigma
System standard /ISO 9000
Production
Cost of Quality
Measurement
2 3
Implement & Improvement 5 Kaizen
Problem Solving 17 Tools
1
4
TPM
Stat Tools
Benchmarking
Standardize
DOE
Product Design
FMEA
QCC
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5S
Poka Yoke Visual Control
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Requirements
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Terms
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Customer / Citizen
(ext.) Customers / Citizen (int.) Cust. Service Dept.
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Detailed Sub-Process Map
Contracting
Tasks
Procedures
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ภ6 -./ TQM B 8 6 9N ภ- L ภO 6 (Deming Cycle) N F 9: M: O
High Quality
3 ภRS,+ , Low Quality
13 13
KanoIs House: @F AD LA
Techniques
Goal & Strategy Process Policy 7 QC Tools Oriented Management Standardize Daily 7 New QC Tools Prevention Management PDCA Cross Market-In Function วิธีการทางสถิติ Next Process Bottom-Up Fact&Data Activities วิธีการอื่นๆ Motivation) and Push แรงจูงใจ และ แรงกระตุ( น Intrinsic Technology เทคโนโลยีเฉพาะดาน Vehicles
Concepts
Customer's Satisfaction
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Six Sigma
• Vision • Goal • Philosophy
• Metric • Method • Tool
• Symbol • Benchmark • Value 16
16
< = F 2 DC ภ3 4R Six Sigma MNOAEGA ภ> RWX YAGHDZภ> (Problem Identification) ภ> ^Nภ_`?MGHRWX (Characterization) ภ> a QUV PU ^?b ?c QUVca (Optimization) ภ> D bRdA E>e A (Institutionalization)
PA Q HRST@EN T Recognize
Define M Analyze Improve Control
AF QUV Executive Champion Black Belt Black Belt
Standardize Intergrate
Champion Executive 17
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E / C 3 Six Sigma Y = f(x)
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18
ภ/ ภภ4D =UV DC ภ3 4R 30 - 50 Inputs (X)
Define Phase Measure Phase
10 - 15 Xs
Analyze Phase
8 - 10 KPIVs
Improve Phase
4-8 Key KPIVs 3-6 Key KPIVs
Control Phase
Optimized Process 19
19
`/5ภภL ภG D 74H 3 Six Sigma Sweet Fruit Design for Manufacturability, Design for Six Sigma
5Ď&#x192; Ď&#x192;Ď&#x192;Wall, 5Ď&#x192; Wall,Improve ImproveDesigns Designs Bulk of Fruit Process Characterization and Optimization 4Ď&#x192; Ď&#x192;Ď&#x192;Wall, 4Ď&#x192; Wall,Improve ImproveProcesses Processes Low Hanging Fruit Seven Basic Tools 3Ď&#x192; Ď&#x192;Ď&#x192;Wall, 3Ď&#x192; Wall,Beat BeatUp UpSuppliers Suppliers Ground Fruit Logic and Intuition
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Š 1994 Dr. Mikel J. Harry - V4.0
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KAIZEN H dL B B B B B B B
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ภภ+ 2 TU New Standard
Kaizen
Innovation New Standard Kaizen Innovation 22 Time
22
ก / ก ก ก DC J
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PDCA- QC Story - DMAIC V PDCA Plan
QC Story 1. $7YภZ [ R\]
DMAIC Define
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Measure Analyze 24
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PDCA - QC Story - DMAIC V PDCA DO
QC Story
Check
5. ภZ ภ+^ $7YภRS,+ , 6. V , 67 ภ+ Rd e
Act
7. ภ!Z l Rm 3
DMAIC Improve Control
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; ภ^. ภK K - ภภIndividual Oriented Kaizen
Group Oriented QCC
Management Oriented Black Belt Project
BK K - 78; O;iภ; F 9
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F 3MภM: Individual Oriented
Group Oriented
Management Oriented
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OUTPUT
INPUT
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The Quest for Excellence Design for Six Sigma (QFD)
Black Belt (Applied DOE, Design & Process Optimization)
Green Belt (SPC, MSA, DOE) QCC (7 QC Tools) Kaizen (5S, Visual Control, Poka-Yoke) 30 30