Kramp Academy Brochure UK by Kramp

Kramp Academy

Training Prospectus 2018/2019

your partner for training

KRAMPACADEMY | INFORMATION

KRAMP ACADEMY. DISCOVER MORE. For over 60 years, Kramp has worked with our customers to share the best products, concepts and services. With our Kramp Academy training programme, we can share our technical and commercial expertise with you as well. The Kramp Academy is another step forward in our role as your one-stop supplier. Created by dealers for dealers, Kramp Academy offers training across a wide and comprehensive range of subjects, including PTO and hydraulics. Kramp Academy also offers courses designed to optimise your business’s profitability.

Knowledge is the key to success Kramp Academy offers you and your employees a head start in becoming more competitive by improving your understanding of how technical products work and helping you keep pace with new developments. With the Kramp Academy you can also train new employees quickly and affordably to a high standard, and help employees to continue their professional development. Through Kramp Academy, employers and employees can work together to improve skills, knowledge and experience in your dealership, and therefore improve business efficiency and profitability.

This is Kramp Academy • Quality training in a wide range of technical and commercial subjects • Develop practical skills which can be used immediately in the workplace • The perfect way for employees to continue their personal development

We Value your Input In order for us to continue to deliver the right courses and to maintain our high level of quality, we need your feedback. During each course we will distribute evaluation forms which will help us improve our course delivery. We also welcome suggestions for future courses to add to our programme. If you would like to suggest a course, then please email: krampacademy.uk@kramp.com.

INDEX Introduction...........................................................................................................................................................................................................

How Kramp Academy Can Benefit Your Business.................................................................................................................................................... 2 Kramp Academy – Local to You............................................................................................................................................................................... 4 Kramp Academy – For your Business...................................................................................................................................................................... 5 Kramp Academy – Continuing our high scores........................................................................................................................................................ 5 Kramp Academy – On site Courses......................................................................................................................................................................... 6 Kramp Academy – Customer Testimonials.............................................................................................................................................................. 7 Courses Hydraulics Part One - Swagers, Hoses and Fittings........................................................................................................................................... 8 Hydraulics Part Two - Swagers, Hoses and Fittings........................................................................................................................................... 9 Introduction to PTO............................................................................................................................................................................................. 10 Sprayers and Nozzle Identification..................................................................................................................................................................... 11 Belts, Gear Drives, Chains and Sprocket Identification..................................................................................................................................... 12 Excel Training for Business................................................................................................................................................................................ 13 Retail Sales and Merchandising......................................................................................................................................................................... 14

Notes.................................................................................................................................................................................................................... 15 General Terms and Conditions.............................................................................................................................................................................. 16

Training materials included

Kramp certificate of attendance

2018

KRAMPACADEMY | INFORMATION

KRAMP ACADEMY â&#x20AC;&#x201C; LOCAL TO YOU Kramp Academy seminars run from a number of different locations throughout the UK and Ireland. Kramp Academy can arrange a course either on site at your premises, or at the Kramp UK Sales and Distribution Centre.

Kramp UK Sales and Distribution Centre Stratton Business Park London Road, Biggleswade Bedfordshire SG18 8QB

Need training for your busi ness more local to you? Call your account mana ger and we wi ll arrange on si te training to suit your needs. Or a venue in a convenient location.

ness for your busi Need training to k ROI? Spea in NI or the we d an manager your account to site training on e ng will arra s. nt me ire qu match your re

KRAMP ACADEMY FOR YOUR BUSINESS Boost your skills and knowledge and learn more about: • The technologies behind products and their practical uses, e.g. hydraulics, drive technology, electrical and tractor engineering, machine and forest technology • Products from our strategic suppliers/manufacturers • Profitability and competitiveness • Day-to-day safety in the workplace • Legislation, state of the art technology, safety and the environment Keep up with market developments, and train your new employees to improve skills and knowledge in both technical and commercial subjects.

Quality is our top priority Training from the Kramp Academy focuses on quality and variety. Our top priority is for you or your employees to be able to use your newly acquired knowledge to improve your business. We will train you efficiently and professionally and adapt our training content to match the exact requirements of the training participants. While one training course may focus on theoretical knowledge, another will emphasise the practical side. For this reason, we offer our training courses for the following groups: • Stores Managers • Stores Sales Staff • Parts Assistants • Service Technicians • Business Owners • Commercial Managers • Office Staff • Accounts Staff

KRAMP ACADEMY CONTINUING OUR HIGH SCORES Since 2012 when Kramp Academy launched, feedback has continued to provide positive results. Feedback is obtained from each course and these results provide valuable information on how to maintain and improve upon the quality of the courses we deliver. In 2017, nearly 99% of attendees found the course “interesting and relevant” and 98% would “recommend the course to others”. Kramp Academy continues to deliver quality courses for the dealer. All courses are now available as bespoke courses to be delivered at dealer premises, giving our customers exactly what they want at a time and place to suit, appealing to a larger audience. Each year the demand for places grows. Don‘t miss out, contact Kramp Academy and book your places today.

krampacademy.uk@kramp.com

2018

KRAMPACADEMY | INFORMATION

ON SITE COURSES FOR YOUR BUSINESS We realise that training can be costly. Many of the costs are hidden - for instance a candidate on training needs travel expenses and you also have to account for the lost time at the parts counter or in the office. Kramp Academy training is designed to be both cost effective and practical, aimed at reducing these hidden costs. To further improve this every course offered is now available as a on site course. This means they can be delivered to order.

BOOKING AN ON SITE COURSE? There are two ways a Kramp on site course can be delivered;

At your premises

If you have 5 or more employees from your business that you would like to attend a bespoke course then simply send a request to your Account Manager or Kramp Academy and they will contact you to find a training solution. Each bespoke course has price breaks on the number of people required for a course.

With other businesses

If you don’t have 5 people or more, but would still like your employees to take part in the training then please contact your Account Manager or the Kramp Academy. They will be able to find other like-minded businesses in the area and the marketing team will arrange for a training session located at the Kramp UK Sales and Distribution Centre

THE BENEFITS OF A ON SITE COURSE • You can build the training to suit your business needs • You won’t be let down if the course doesn’t reach its minimum running level. • We can maintain our low training fees thanks to improved efficiencies.

ADVANTAGES TO YOUR BUSINESS Training staff can result in better customer service, better work safety practices and productivity improvements. Provide new skills that are targeted to support the needs of your business for now and in the future. Improve staff loyalty and retention by demonstrating to your workforce that you value them.

KRAMP ACADEMY TESTIMONIALS DEALER: RIPON FARM SERVICES COURSE: MICROSOFT POWERPOINT Ripon Farm Services held bespoke Microsoft Powerpoint training at their Ripon depot in June 2017. RFS chose Powerpoint as many staff required training on Microsoft software and as a result knowledge could be improved. In day to day job roles most members of staff are expected to communicate information, for the aftersales department this can include presenting facts, figures and news to a team of people. For this reason Powerpoint training was arranged to provide the RFS Parts Managers with the skill to communicate across the company in a more professional manner. Choosing on site was the best decision for RFS as it provided more control over the speed the content was delivered and it was easier to adapt the course to suit even the lowest knowledge levels meaning that all course participants gained. The fact the course was delivered on site meant training was very cost effective, staff did not have far to travel and there were no fees for the use of facilities Looking to the future Ripon Farm Services have stated that on site Kramp Academy courses would be the first choice every time. More flexibility, lower costs, happier staff.

KRAMP ACADEMY TESTIMONIALS DEALER: RUSSELLS GROUP COURSE: HYDRAULICS The Russells Group, established in Yorkshire in1921, have always been proud to offer a complete service to their customers. Through working in partnership with Kramp they recently invested in training to maintain and improve on their already high standards. Created by dealers, for dealers, Kramp Academy offers exceptional technical and commercial training at a cost effective price. The hydraulic – hoses, swaging and fittings identification course covers how to swage safely and also easy ways to identify the main types of hydraulic fittings used in agriculture. “We were really interested in the bespoke training Kramp could provide” Group Parts Manager Chris Morley told us. “The training was completed at our Malton depot at a time convenient to our business and the training provided was market leading. The feedback from staff was very high.”

B&B TRACTORS PROVIDE HYDRAULICS TRAINING FOR STRAWSONS FARMS B&B Tractors, supported by Kramp Academy, provided expert hydraulics training for staff from Strawsons Farms – the Lincolnshire based farming group. The training covered hoses, fittings and how to swage safely plus identification on difficult but common fittings. Andrew Walker, Group Aftersales Manager for B&B tractors said: “We were really delighted that Strawsons chose our business for hydraulics training. Thanks to the Kramp Academy, we were able to increase their knowledge and safety awareness and support an important customer.” Antony Cowpe from Strawson Ltd, told us: “We were so impressed with the trainer’s expertise and his ability to train us on a difficult subject. We are now confident that we can order the right parts from B&B Tractors online service.”

RIPON FARM SERVICES COMPLETE BESPOKE PLOUGHING COURSE ‘The Kramp ploughing course was held at our main depot at the end of January. We had quite a few members of staff who we believed would find this course beneficial so it made sense for us to host the training at our depot rather than sending 10 members of staff over to Askham Bryan College. It was really easy to organise, I sent over a list of staff who were to attend, the address of where it was to be held and agreed a date that suited us. On the day the trainer arrived with lots of tools and equipment for us to look at whilst the course took place. With the course being at our main depot we also had access to ploughs in the yard, new and used, so the course was tailored around these. Being able to look around the equipment whilst the trainer explained the breakdown of it gave us a much better understanding than if we were just taught from a book or a PowerPoint alone.’ Jade Farnell, Parts Manager.

DEALER: R HUNT LTD COURSE: EXCEL TRAINING FOR BUSINESS We contacted Kramp Academy to help us to improve the level of understanding surrounding Excel in our company. Our dealer business system allows you to export to Excel to allow further manipulation of data, but this was not an area that many staff members felt confident in. We arranged for a days introductory training followed by intermediate the next day, to be held at our head office which offered flexibility and saved on travel costs. The course was well structured and executed with training packs to take home and a copy of the test files each which were used during the training. Since the course I have seen many members of staff putting their new found knowledge to the test, creating basic tables for quotes (which would not have previously been considered), or even utilising pivot tables! Thank you to Kramp for making the booking so easy - we even have a few considering the advanced course!

2018

KRAMPACADEMY | COURSES

Duration: This is a one day course. Start: 9.30am End: 5.00pm

Locations and Dates: This course can be run either on site

Code Training: KAUKHA01

HYDRAULICS PART ONE

SWAGERS, HOSES AND FITTINGS

or at the Kramp UK Sales and Dis-

Course Outline

tribution centre. To organise training

This is a one day course covering identification techniques for hydraulic hoses and fittings,

for your business please contact

plus how to swage a hose and health and safety regarding swaging.

your Account Manager or the Kramp Academy.

Cost (+VAT): £155 per person Including course materials

ROI - Prices available on request

Target Group Staff who find identifying hydraulics fittings difficult, ideal for stores or parts staff

Course Content • Identification techniques on common fitting types • Hose applications and identification techniques • How to swage hoses including a practical section • An understanding of health and safety practices in hydraulics

Required Knowledge No prior knowledge of hydraulic systems is required. A basic technical ability would be preferred but is not essential. Book both Hydraulics part one and two for a more comprehensive

Accreditation

experience and training

Upon completion of training, attendees will receive a Kramp Academy Certificate of Attendance.

Maximum Attendance 8 attendees

Registration This course can be booked through your Account Manager or direct with the Kramp Academy and is designed to be delivered at or close to your place of work. If you are interested in this course please contact Kramp Academy at krampacademy.uk@kramp.com and we can create a training course to suit your requirements. For more information speak to your Account Manager or contact Kramp Academy at krampacademy.uk@kramp.com

Code Training: KAUKHA02

HYDRAULICS PART TWO

SWAGERS, HOSES AND FITTINGS

Duration: This is a one day course. Start: 9.30am End: 5.00pm

Locations and Dates:

Course Outline

This course can be run either on site

This is the second part of our training on fittings, hoses, ferrules and swaging. This course

or at the Kramp UK Sales and Dis-

can be attended as a one-day session by staff who have attended the hydraulics part 1 course

tribution centre. To organise training

previously.

for your business please contact

Target Group Staff who are after a more in-depth level of hydraulic parts training

Course Content • Basic hydraulics systems • Thread awareness including ports, stud ends and adjustable elbows

your Account Manager or the Kramp Academy..

Cost (+VAT): £155 per person Including course materials

ROI - Prices available on request

• Hose and Connector failure • Hose management

Required Knowledge Attendance of Kramp Academy Hydraulics part one - Swagers, Hoses and Fittings course is necessary.

Accreditation Upon completion of training, attendees will receive a Kramp Academy Certificate of Attendance.

Book both Hydraulics part one and two for a more comprehensive experience and training

Maximum Attendance 8 attendees

2018

Duration: This is a one day course.

Code Training: KAUKTR01

End: 5.00pm

INTRODUCTION TO PTO

Locations and Dates:

Course Outline

Start: 9.30am

This course can be run either on site or at the Kramp UK Sales and Distribution centre. To organise training for your business please contact your Account Manager or the Kramp Academy. Cost (+VAT): £135 per person Including course materials

ROI - Prices available on request

This is a one day course on identification techniques for PTO shaft types and components. The course covers all aspects of PTO shafts and spares plus how to identify PTO shaft manufacturer and series from measurements or part numbers

Target Group Stores staff that require training on PTO identification and maintenance. Customers who have trained on PTO before but require a refresher course.

Course Content • A solid understanding of Power Take Off • A solid understanding of shaft and spline types • An introduction to parts identification • An understanding of HP ratings and manufacturers • How to identify PTO shaft manufacturers and series • Identifying different clutches • Identifying profile tube, cross journals, bearing rings and yoke types • An understanding of PTO protection • A practical knowledge of PTO shafts

Required Knowledge A basic knowledge of Power Take Off is required.

Accreditation Upon completion of training, attendees will receive a Kramp Academy Certificate of Attendance.

Maximum Attendance 12 attendees

Code Training: KAUKSP01

SPRAYERS AND NOZZLE IDENTIFICATION

Duration: This is a one day course. Start: 10.00am End: 5.00pm

Course Outline

Locations and Dates:

This course is designed to improve understanding and use of the correct sections of a sprayer

This is a bespoke Kramp Academy

and the right nozzles and components. Also training on relevant tests and legislation for

course. To organise training for your

sprayers.

business please contact your Account

Target Group Stores staff or workshop engineers who require more training on sprayers, components and part selection.

Course Content • A solid understanding of how a sprayer works • A solid understanding of sprayer components

Manager or the Kramp Academy.

Cost (+VAT): 12 attendees = £100 per person 8 attendees = £125 per person 6 attendees = £130 per person ROI - Prices available on request

• Content covering correct component selection • A practical understanding of testing nozzles

Price based on number of attendees.

• An understanding of sprayer legislation

Including course materials.

Required Knowledge No prior knowledge of sprayers or nozzles is required. A basic technical ability would be preferred but is not essential.

Accreditation Upon completion of training, attendees will receive a Kramp Academy Certificate of Attendance.

Maximum Attendance 12 attendees

2018

KRAMPACADEMY | COURSES

Duration: This is a one day course. Start: 10.00am End: 5.00pm

Locations and Dates: This course can be run either on

Code Training: KAUKTR02

BELTS, GEAR DRIVES, CHAINS AND SPROCKET IDENTIFICATION

site or at Kramp UK Sales and

Course Outline

Distribution centre. To organise

This course will train candidates on how to identify different types of chain, belts and gear drives

training for your business please

for agricultural applications. The training will feature a mix of practical and theoretical training.

contact your Account Manager or the Kramp Academy.

Cost (+VAT): 12 attendees = £100 per person 8 attendees = £125 per person 6 attendees = £130 per person ROI - Prices available on request

Target Group Stores staff looking to improve identification knowledge on chains, belts and drives.

Course Content Chains: • Identification of chain parts • Understanding the different chain standards • Identifying different chain types and applications • How to handle, measure, disassemble and join chains

Price based on number of attendees.

Belts and Drives:

Including course materials.

• Introduction to belt types • How to identify and select the right specification of belt • Correct installation and maintenance • Identifying pulleys, and the right belts for the right applications

Required Knowledge No previous experience is required for this course

Accreditation Upon completion of training, attendees will receive a Kramp Academy Certificate of Attendance.

Maximum Attendance 12 attendees

Code Training: KAUKIT01

Duration: This is a one day course. Start: 10.00am End: 5.00pm

EXCEL TRAINING

Locations and Dates:

FOR BUSINESS

This course can be run either on site or at the Kramp UK Sales and

Course Outline

Distribution centre. To organise

This is a one day course designed to improve techniques for Microsoft Excel. Candidates will learn

training for your business please

new tips and tricks, and cover new advanced techniques when managing large data in worksheets.

contact your Account Manager or the Kramp Academy.

Target Group Any staff that use Microsoft Excel within the business.

Course Content Basic Techniques:

Intermediate Skills:

• Getting to know Excel

• Filling and Moving Data

• Formulas and Functions

• Worksheet techniques and advanced tables

• Formatting, Referencing and Charts

Cost (+VAT): 12 attendees = £100 per person 8 attendees = £125 per person 6 attendees = £130 per person Price based on number of attendees.

• Using Tables

Advanced Techniques:

Including course materials and

• Logical Functions and Conditional

• Lookup Functions

laptops required for training.

Formatting

• Cleaning Data • Advanced Charts

ROI - Prices available on request

• Pivot Tables and Pivot Charts • Macros and VLookups

Required Knowledge No prior knowledge is required. You will be required to specify which level of training is required when booking.

TRAINING AVAILABLE ON ALL MICROSOFT PROGRAMMES.

Accreditation Upon completion of training, attendees will receive a Kramp Academy Certificate of Attendance.

Maximum Attendance 12 attendees

2018

Duration: This is a one day course. Start: 9.30am End: 5.00pm

Locations and Dates:

Code Training: KAUKSW01

RETAIL

SALES AND MERCHANDISING

This course can be run either on

Course Outline

site or at the Kramp UK Sales and

This course is designed to develop retail skills for showrooms and merchandising. The aim of this

Distribution centre. To organise

course is to improve attendees awareness of maximising parts sales and profitability.

training for your business please contact your Account Manager or the

Target Group

Kramp Academy.

Stores and showroom staff requiring a complete overview of retailing. Perfect for staff looking

Cost (+VAT): £150 per person Including course materials

ROI - Prices available on request

to improve basic retail techniques or for staff who have previous showroom experience but wish to refresh or extend their skills

Course Content • The key principles of retailing to grow sales and margin • Effective store layouts • Skills towards creating and maintaining a successful showroom • Merchandising techniques • Cross selling and up selling techniques

Required Knowledge No prior knowledge of retail sales and merchandising is required.

Accreditation Upon completion of training, attendees will receive a Kramp Academy Certificate of Attendance.

Maximum Attendance 12 attendees

NOTES

2018

GENERAL TERMS AND CONDITIONS Registration

Withdrawal/cancellation costs

We ask that you register in good time for seminars and training

Cancellations must be made in writing or by fax. If withdrawal is

courses and specify the seminar name. Registrations made by

made 7 days or less before the start of the event, we will charge 25%

telephone must always be confirmed in writing by fax or e-mail. You

of the attendance fee. If a participant fails to appear on the day of the

will help us to process the registration if you give the first name and

seminar, the entire cost of the seminar must be paid. Cancellation

surname of the participant, the address of the employer and the

costs will not apply if the participant takes part in another seminar or

seminar title and dates. The number of places available is always

a substitute is registered.

restricted and will be assigned on a first-come, first-served basis. The registration will be confirmed in writing as soon as it reaches the

Hotel costs

Kramp Academy and is then binding.

Outside of teaching times, each participant shall bear the costs for his/

Seminar documents

her own board and lodging.

Participants will receive many documents during the seminars. All

Liability

rights to these documents and parts thereof remain with the Kramp

If an event has to be cancelled due to poor attendance or for reasons

Academy or the tutor. Reproduction of the documents is only permitted

for which the Kramp Academy must take responsibility, participant

with written permission from the Kramp Academy.

fees that have already been paid will be reimbursed. Further claims

Services of the Kramp Academy

are excluded.

Each participant will receive a certificate of attendance or a

Data protection

valid certificate of proficiency once the seminar is complete. For

Information about the registered participants is recorded electronically,

certification courses, the participants will receive a certificate of

is used only for internal purposes by the Kramp Academy and is not

attendance for each module.

passed on to third parties.

Prices

Miscellaneous

Please see the brochure or our website for the seminar prices. The

If a term of the contract is proven to be invalid, this will not affect the

Kramp Academy seminars are subject to the currently valid VAT

validity of the remaining regulations.

rate. The cost of the seminar and any hotel costs will be due upon receipt of the invoice. Any additional costs incurred as a result of

The terms and conditions are acknowledged upon registration.

money transfers (e.g. transfer from overseas) must be paid for by the

employer.

Implementation The Kramp Academy reserves the right to change tutors, training locations and dates and to make alterations to the itinerary. Seminars will only take place once the minimum number of participants has been reached.

KRA60100012001

WWW.KRAMP.COM

2018