ONGOING ENGAGEMENT The COVID-19 pandemic impacted every aspect of Clevelanders’ lives, including in-person engagement. However, it also encouraged alternative methods for engaging with the public whether solo or in small groups, analog or digital, or other. TOP: As one of the oldest parks in Cleveland, Brookside has a lot of history to tell. QR codes installed in sites of historical interest could link to corresponding images and information for visitors to access with their smartphones. LEFT: Throughout the pandemic and beyond, in-place engagement tools like a text message-based system installed at the parks would help understand fluctuating community needs in order to respond in real time. 40