A Special Recognition... City National Bank Honored By J.D. Power With Customer Satisfaction Award; Ranked #1 On The Forbes List Of America’s Best Banks

Skip Hageboeck President and CEO City National Bank

City National Bank has once again distinguished itself as a leader in the banking industry, securing the top spot on the Forbes list of America’s Best Banks 2024. This recognition is a testament to the bank’s robust presence among the 200 largest publicly-traded banks and thrifts by assets, underscoring its superior growth, credit quality, profitability, and stock performance throughout the 2023 calendar year and up to March 18, 2024.

City National’s commitment to excellence extends beyond these achievements. Recently, the bank also claimed the #1 rank in customer satisfaction in the North Central Region in the J.D. Power 2024 U.S. Retail Banking Satisfaction Study. This marks the fifth time in seven years that City National has earned this top honor, outperforming all other banks in West Virginia, Kentucky, Ohio, Indiana, and Michigan. The study evaluated multiple facets of banking, including trust, the quality of personnel, account offerings, accessibility, efficiency, digital services, and problem resolution.

President and CEO Skip Hageboeck expressed his pride in these accomplishments, stating, “This goes to show what wonderful communities we’re fortunate to be part of. And that a consistent, disciplined, even predictable customerand community-focused strategy never goes out of style. I’m thrilled to see our employees once again recognized nationally for their excellent work.” He further noted, “This award is about more than providing excellent service. It is about the way all City employees interact with and support their customers, communities, and each other every day. We are honored to once again be recognized by our customers.”

These accolades highlight City National Bank’s pivotal role in setting industry standards for customer satisfaction and operational excellence. All of us here at The Kentucky Bankers Association celebrate City National Bank’s achievement, and look forward to seeing what the future holds for Skip and his team!