AAGO Key Magazine - January 2017

JAN/FEB 2017

Serving Orange, Seminole, Osceola, Volusia and Lake Counties

Please join us for the installation of our 2017 Board of Directors and recognition of our 2016 Committee Leadership.

This dinner meeting typically sells out and space is limited to the first 150 people that sign up!

Don’t delay, register today.

Register Now: Call, Email or Visit our Website!!!

(407) 644-0539 phone ~ cynthia@aago.org ~ www.aago.org

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CONTENTS FOLLOW US ON...

www.facebook.com/AAGOPage www.linkedin.com/groups/Apartment-Association-Greater-Orlando https://twitter.com/aagoeducate www.pinterest.com/aagorocks/ Instagram Username: _AAGO_

The 2017 Maintenance Mania is coming to Orlando on Tuesday, March 21st!

Maintenance Mania® is a national program, offered by NAA, the Apartment Association of Greater Orlando, and presenting sponsor HD Supply (HDS), in which maintenance technicians compete against each other in various skill-based games.

Maintenance technicians compete individually to win a number of local awards with the chance to compete at the National Championship held at the annual NAA Education Conference & Exposition.

VISIT: www.aago.org/maintenance-mania FOR MORE INFO

Published By PubMan, Inc. 180 Interstate North Parkway Suite 150 • Atlanta, Georgia 30339 (404) 255-5603 • (800) 875-0778 FAX (404) 255-0212 www.pubman.net and

Apartment Association of Greater Orlando (AAGO) 340 N. Maitland Ave. Maitland, Florida 32751-4724 (407) 644-0539 • (800) 770-2246 FAX (407) 644-6288 www.aago.org Cover copyright © 2017 AAGO and its licensors.

All rights reserved.

The KEY is published bi-monthly in the interest of all segments of the multi-housing industry.

One copy per member is included in the membership dues.

AAGO digests information from a wide variety of sources to keep you informed, but is not in the business of rendering legal, accounting or financial advice. You should discuss legal, tax and financial matters with your own attorney, accountant or other professional advisor. Byline articles and columns express the opinions of the writers and do not necessarily reflect AAGO’s policies or sentiments.

(703) 518-6141 1

(407) 960-2910

JAN/FEB 2017 • VOLUME 43, NO. 1

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New Members AAGO Premier Partners Why AAGO… Why Now?

by Monica Ramsey Association Involvement Comes Full Circle

by Jospeh Rosenwasser AAGO Foundation Corner Legislative Committee Spotlight

by Courtney Gavin The Uncertain Fate of the Federal Overtime Rule

by Amanda Hoang AAGO Advocacy at Work

by Amanda Hoang Facebook’s Influence Too Big to Ignore

by Greg Starr and Amanda Hoang And So It Was...

Golf Tournament Market Beat Student Spotlight Professional Designations Educational Opportunities at AAGO And So It Was...

The 2016 Golden Key Awards AAGO Event Calender The Key Yellow Pages Capital Update by Gregory S. Brown Legal News by Kevin Knight And So It Was...

Thanks for Giving Luncheon Legaline with Heist, Weisse & Wolk, P.A. Connect With NAA

AAGO Officers and Directors 2016 OFFICERS

PRESIDENT Kimberly HackettMaggard, CAPS Royal American Management

VICE-PRESIDENT Ricardo Alicea, CPM, CAPS, CAM, NAAEI Faculty The Bainbridge Companies

TREASURER Lee Rogers JMG Realty, Inc.

SECRETARY Rachelle Hundley ARM, HCCP, CPO Royal American Management

ASSOCIATE VICE PRESIDENT Diana Gaus The Liberty Group

IMMEDIATE PAST PRESIDENT Lauren Kerby, CAPS, CAM CPS, Inc

DIRECTORS

Meredith Torres Greystar

Debbie Gentry CAPS, HCCP Concord Management

Heather Powell CAM, CAPS PRG Real Estate

Jolie Holloman CAM Pinnacle

Kathy Hensley CPM Finlay Management

Lynn McDaniel CAM, CAPS MAA

Natalie Cavaliere CAPS Cambridge Management Services

Erika Johnson CAM, CAPS Regional Director, PRG

Rich Foster CAPS Matrix Residential

Joe Gonzales Milestone Management

Noel Myatt Carpet & Blinds Beautiful

Pete Zimek CAS 407apartments.com

Amanda Weber Real Floors

Tracy Lesse CAM, CAPS

Association Staff

Chip Tatum, CAM, NAAEI Faculty Chief Executive Officer

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Desiree Starr, CAPS, NAAEI Faculty Senior Vice President

THE KEY www.aago.org

Cynthia Cruz Events Manager

Monica Ramsey, CAM, ARM Director of Management and Strategic Growth

Lydia Torres Education Manager

Reuben Parker Roto Rooter

Dominica Hurst Office Manager/Bookkeeper

Welcome To All Our New Members New Community & Management Company Members CAMDEN HUNTERS CREEK 4341 Summit Creek Blvd • Orlando, Fl 32837 270 Units

CAMDEN ORANGE 668 N. Orange Avenue • Orlando, Fl. 32801 268 Units

INTEGRA LAKES 3160 Lakes Lane #100 • Casselberry, Fl. 32707 203 Units

CAMDEN LAGO VISTA 6000 Bent Pine Drive • Orlando, Fl. 32822 366 Units

CAMDEN TOWN SQUARE 2951 Mallory Circle• Kissimmee, Fl. 34747 438 Units

CAMDEN LAVINA 9405 Dowden Rd • Orlando, Fl. 32832 420 Units

CAMDEN WATERFORD LAKES 1301 Waterford Oak Dr • Orlando, Fl. 32828 300 Units

MONTEREY 3265 Greenwald Way North Kissimmee, Fl. 34741 150 Units

CAMDEN LEE VISTA 5901 Bent Pine Dr • Orlando, Fl. 32822 492 Units

CAMDEN WORLD GATEWAY 14501 Gateway Pointe Cir • Orlando, Fl. 32821 408 Units

OSPREY LINKS 201 Hunt Street • Clermont FL ,34711 176 Units PARK AVENUE VILLAS 48 South Park Avenue • Winter Garden, Fl. 120 Units

New Associate Members ADVANCED PLUMBING & DRAIN CLEANING, INC 10065 Savannah Bluff Lane • Orlando, Fl. 32829

BADWATER BEAVER CONSTUCTION 711 North Orange Ave • Winter Park, Fl. 32789

JASPER CONTRACTOR 1690 Roberts Blvd NW • Kennesaw, GA 30144

Backflow Testing Repair, Plumbing parts, supplies, Services, Test Back flow devices

Construction, General Contractors, Rehab, Remodeling

Roofing Contractors, Consultants

BARCODE AUTOMATION, INC 207 North Moss Rd Ste 105 Winter Springs. Fl. 32708

OXBUILT CONSTRUCTION 3749 Zachary St • New Port Richey, Fl. 34655

APARTMENT POSTCARDS 1942 W. County Rd 419 Suite 1010 Oviedo, Fl 32766

Access Control Systems

Construction, General Contractors, Mold, Lead Remediation,Restoration & Consultant, Rehab, Roofing

BIO-ONE ORLANDO 4630 South Kirkman Road, Suite 427 Orlando, Fl. 32811

P FUDGE AND ASSOCIATES 6962 Aloma Avenue Winter Park , Fl. 32792

Advertising Marketing

ASI LANDSCAPE MANAGEMENT 2007 South Division Avenue • Orlando, Fl. 32805 Irrigation Repairs, Parts, Landscaping, Lawn Maintenace

Bulk Waste Removal, Bed Bug Detection, Cleaning Services, Crime Scene Cleaning, Sewer Septic

Committee Leadership Roundtable January 20th 9am - 3pm

AAGO 340 N. Maitland Ave, Maitland, FL 32751 AAGO Board Members and Committee Leaders will gather to brainstorm and plan for a successful 2017!

Resident Insurance

Installation Dinner

January 18, 2017 6:00 pm Hilton Orlando/Altamonte Springs Limited Seating Available!

350 N. Lake Blvd Altamonte Springs, FL 32701

Please join us for the installation of our 2017 Board of Directors and recognition of our 2017 Committee Leadership.

This dinner meeting typically sells out and space is limited to the first 150 people that sign up! Don’t delay, register today.

REGISTER NOW: Call, Fax this form, Email OR Visit our Website!!! ~ (407) 644-0539 phone ~ (407) 644-6288 fax ~ cynthia@aago.org ~ www.aago.org NAME(S): _____________________________________________________________________________ Property:_____________________________

Management Co.________________________________

Phone: ____________________ Fax: ____________________

E-Mail:________________________

□ Member □ Non-Member □ Invoice (Members Only) □ Credit Card □ Mailing Payment All invoices are subject to a processing fee of $5.

Note Cancellations must be completed in writing 72 hrs in advance to avoid payng no show fee

Membership Status: Payment Method:

Why AAGO… Why Now?

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new year is a chance for a annual events with you and fresh start, the achievement how these opportunities can of a new goal, a chance to make a positive impact in By: Monica Ramsey meet a new challenge, volunteer, and your business and career. If grow in your career. There’s no better you’re interested in getting Director of Membership & Strategic Growth, AAGO place to make valuable connections, plugged in, I encourage you develop professionally, give back to email Cynthia@AAGO.org to the community and strive for for more information on our excellence than the Apartment Association of Orlando. 2017 event schedule. Last but certainly not least, AAGO Our mission is to support you and others in the industry is committed to fostering volunteerism both within and in your continued success in 2017 and beyond. outside the association. Members can get involved by We achieve this goal by offering relevant educational joining one of our diverse committees as a volunteer. opportunities that put AAGO members a cut above If you’re looking give back to the industry you love, I the competition, hosting valuable networking events, recommend contacting Desiree@AAGO.org for more and by providing several ways for you to engage in information. Similarly, if you’re interested in serving the volunteer opportunities within AAGO and the greater greater Orlando community we call home, please contact Orlando community. If your looking to learn more about Dominica@AAGO.org for more information on the AAGO’s educational opportunities or career designation AAGO Foundation’s efforts in the community. programs, I encourage you to contact Lydia@AAGO.org.

She can provide you with our 2017 class schedule and help you determine which classes you might be interested in as you seek professional development in the new year.

In addition, our team would be pleased to discuss our

We hope you will take advantage of all the opportunities AAGO has to offer in 2017! Let us help you take on your new year’s challenges and achieve your goals. If there is anything AAGO can do to serve you better, please do not hesitate to contact me directly to share your feedback.

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April 25, 2017 Central Florida Fair Grounds Booths are now available for purchase at www.AAGO.org!

Contact Cynthia@AAGO.org for more information JANUARY/FEBRUARY 2017

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Association Involvement Comes Full Circle By: Joseph Rosenwasser Director of Client Services & Business Development Meadow Wood Property Company

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ome people skydive, some ride motorcycles, some craft and some volunteer. All of us do something with our “free” time that we feel makes us a more alive and better person.

Personally I have always found that the time I spend helping others makes me feel like the person I want to be in life. From helping a friend with a small project to raising money for important causes.

The question I get asked a lot is “why?” Why do I spend time helping the AAGO Foundation or the other organizations I volunteer at in town? Why commit time and resources to those things while that time could be spent expanding my business or doing other personally profitable endeavors? The answer is twofold. First is that I believe we have a responsibility to serve others in need. Second is that it serves a purpose in me.

We are fortunate to work in an industry that is thriving at this time. This success is widely recognized across our industry from Developers to Suppliers and all of us in between. At the core of this success is serving other people. It is what we do! We make and maintain homes for families. So why not expand that service to our community? We have a responsibility to leverage our success and resources to make our city a better place for all. Many industries have to find a way to help in the community because their business is not directly tied to people’s needs. We don’t have that issue. We actually have the opposite and with that comes greater responsibility to serve the community. We also have a responsibility to leverage the current success of our industry to lay a groundwork of service for the future. Times may not always be so good and people will automatically look at charity as a place to cut back. If we spend time now truly making a difference to people we will be able to continue to serve the community even when times are leaner. We have to put down the roots and ingrain ourselves with the need and want to help regardless of exterior factors.

could use my time and resources to make a difference. Again it is admittedly selfish, and I am unapologetic about that. I want to use my time to make a difference. That is true at home, work or in my time serving my community. At first my efforts were minimal. I attended meetings, asked a few questions and gave a few suggestion I thought may help. Eventually that turned into leading some of our efforts to raise funds for the foundation. After some time those efforts turned into me being recognized as the Management Volunteer of the Year. The key is that is all started with finding something I was interested in and passionate about and committing a little bit of time to it.

Personally I have always found that the time I spend helping others makes me feel like the person I want to be in life.

Service and volunteering really is a selfish act for me. I enjoy it and I do it when I can because of the joy it brings me. Many times I have been asked “Why the AAGO Foundation?”

The question means why not AAGO or other parts of the business side of our industry.

The truth is that when I became involved in AAGO a few years ago it was immediately clear to me that the AAGO staff and BOD were the best in the state, if not the country. What could I bring to that side of the organization? It was being led and guided by highly intelligent, motivated and knowledgeable people with a considerable amount more experience than I had. I could only stand to bring that to a screeching halt if I got involved there. I did however see in that an organization that wanted to give back. They were doing a good job at it, but I felt that this is where I had something to offer. There I

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I am very humbled by this recognition and the platform it has provided me. I challenge you all to find what you are passionate about and what makes you happy. You may be surprised what your “small” effort can turn in to. Please take a few minutes and go to www. aago.org/volunteer-opportunities to take a look at all of the volunteer opportunities AAGO has to offer. The Friends of the Foundation Committee was the best choice for me but which one would be the right fit for your talents and needs?

Lastly I would like to thank the AAGO staff for their support, and all of you who have answered my requests for time and money. This award is yours for your efforts, I just get to hold on to it and be thankful for you all.

Foundation

Corner Will you help us achieve great things in 2017?

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hat a great year 2016 was for the AAGO Foundation Fundraising Events. The Friends of the Foundation organized and held two terrific events, The Summer Party Rock and Bowl in July and the Golf Tournament in October which together raised over $35,000 to help others in need. 2017 should be just as successful since we are lucky enough to have two award winners in the Friends of the Foundation Committee leadership roles. Joseph Rosenwasser from Meadow Wood Property Company who was AAGO’s 2016 Management Volunteer of the Year will be the Chair of the Friends of the Foundation Committee with Bryce Heath from Arbor Contract Carpets who was the 1st ever recipient of the Volunteer of the Year Award presented by the AAGO Foundation as the Vice Chair. The committee will once again host both of the annual fundraising events and dedicate themselves to working with the 2017 Charity Partners to help educate and empower the homeless, veterans reintegrating into the workforce/society, and teens aging out of foster care.

Will you join them this year and watch firsthand how you can help someone become more than what they ever thought they could be? There will be many opportunities to make great memories through the service projects we are scheduling with our Charity Partners where you can donate your time to the community. The first committee meeting of the year will be on Thursday, January 26th at 9:00 at the AAGO office. Contact Dominica@AAGO.org to sign up or to find out more information.

Associate Breakfast February 1st 8am - 9am Register online at www.AAGO.org or email Cynthia@AAGO.org.

Left to Right: AAGO Foundation President, Sean Bailey, 2017 Friends of the Foundation Vice Chair, Bryce Heath, 2016 Friends of the Foundation Chair, Dominica Hurst, 2017 Friends of the Foundation Chair, Joseph Rosenwasser

Staying Current with Events and Information If you missed any events like The 6th Annual Guardian Ad Litem Superhero 5K Run hosted by Seminole County Friends of Abused Children or any other event from the year then check out the AAGO Foundation Facebook page for recaps, videos and photos showing all the fun had by all who attended the events. If you attended, feel free to download copies of the pictures and if you haven’t attended, see what you have the opportunity to be a part of next year. All of the information you need to join in the mission of the Foundation can also be found at our Facebook page at: www.facebook.com/aagofoundation

Our monthly Associates Breakfast is an opportunity for our Associate Members to network and share ideas as well as spend time with some of our management company leaders.

A Look Ahead Cost: $25 Members/Guests $50 Non-Members

JANUARY/FEBRUARY 2017

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Legislative Committee Spotlight By: Courtney

to committee participation, membership growth, and exceeding fundraising goals.

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AGO’s Legislative Committee had a successful year in 2016. As a brief overview, AAGO exceeded all fundraising goals for both PACs (APAC and NAAPAC). We saw an increase in attendance as well as participation in our Legislative Committee. Another great announcement for AAGO is that we were the first association to pull off a successful ‘joint fundraiser’ — raising funds for both APAC and NAAPAC at the same event. Because of its success, the joint fundraiser is now being looked at as a standard model for other affiliates. AAGO is definitely raising the bar when it comes

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As for 2017, we look forward to continued growth and attendance in all legislative events. Coming up in February, the Florida Apartment Association will be hosting its “Legislative Days” conference in Tallahassee. This is our opportunity to meet face-to-face with state lawmakers who have the ability to make an impact in our industry. This is something you definitely don’t want to miss, as this is our biggest opportunity to ensure our voices are heard.

Let’s make 2017 the best year yet. On behalf of AAGO and the Legislative Committee, we thank you all for your support, participation, and commitments in all of our advocacy efforts. We encourage everyone to spread the word and bring a guest to your next legislative adventure.

How can you get involved in 2017?

• Join us on February 7th and 8th in Tallahassee, FL for FAA’s Legislative Days • Attend our monthly committee meetings (4th Tuesday each month at 9:00 AM held at AAGO) • Donate funds to APAC and NAAPAC • Attend our annual PAC fundraiser in June 2017 • Bring a guest to any of the events above!

If you have any questions or would like to get involved, please reach out to Chip Tatum at Chip@AAGO.org or Courtney Gavin, our Legislative Committee Chair at Courtney@ PremiumTrash.com.

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THE KEY www.aago.org

The Uncertain Fate of the Federal Overtime Rule

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ne of President Obama’s highest priorities as a candidate for President was increasing the minimum wage. The strong conservative stronghold in the U.S. Congress has not provided an opportunity to pass legislation to achieve this goal. Since this policy change couldn’t be achieved legislatively, the Obama Administration used the power of administrative rule to make progress on this initiative.

Current federal law (The Fair Labor Standards Act or FLSA) requires a minimum wage for all hours worked during the workweek and overtime premium pay of not less than one and one-half times the employee’s regular rate of pay for hours worked over 40 in a workweek. However, certain employees that perform administrative, professional, or executive duties are currently exempt from the overtime pay requirement as long as they make at least $23,660 annually.

In May 2016, the Department of Labor released the final draft of an administrative rule that would double the overtime-exempt salary from $23,660 to $47,476 annually. In addition, the rule also allowed this threshold to be adjusted on an ongoing basis in conjunction with the rate of inflation. The new rule was set to go into effect on December 1, 2016 before a Texas Judge put it on hold.

The Texas ruling is a case and point of your industry’s advocacy at work at the federal level. In response to the initial filing of the ruling, the National Apartment Association (NAA) joined others in the business community to voice concerns about the new policy and its adverse impacts on the apartment industry. NAA also joined the Partnership

to Protect Workplace Opportunity (PPOW) coalition in supporting the Protecting Workplace Advancement and Opportunity Act (H.R. ), which was introduce by U.S. Representative Tim Walberg.

In addition, Nevada filed lawsuit against the U.S. Department of Labor with significant support from other states across the country and the business community. In this case, Nevada made the compelling argument that the Department of Labor stepped outside its bounds by drastically increasing the salary threshold and that this policy change should have been initiated at the legislative level in Congress. Nevada also argued this increase would be detrimental to state budgets that would be strained in order to comply with the increased financial obligations under the new rule.

In the opinion that was issued on November 22nd, Judge Amos L. Mazzant of the U.S. District Court for the Eastern District of Texas concurred with Nevada’s concerns and stated the new rule essentially established a “de facto salary-only test.” His ruling in favor of the State of Nevada has now placed the implementation of the new overtime rule on hold just before it was due to go into effect on December 1, 2016.

Although this sudden turn of events at the eleventh hour is comforting to some, it is essential for those in the business community to remain prepared should this decision be overturned in the future. The Department of Labor has already expressed its stark opposition to the ruling and is actively exploring legal options. As such, this issue is still unfolding and more could transpire before the new administration takes office in January.

JANUARY/FEBRUARY 2017

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AAGO Advocacy at Work By: Amanda

Hoang

Public Affairs and Communications Consultant

LOCAL If you’ve been following the recent articles in the Key Magazine, you know the City of Orlando has been working on a sustainability proposal that seeks to reduce energy consumption in large buildings, including multifamily. This policy is called the Building Energy and Water Efficiency Strategy (BEWES) and we expect other local governments in the area to adopt similar policies in the future.

FAA Legislative Days are just around the corner on February 7th and 8th! We hope you will join us in Tallahassee to meet with state lawmakers and be a voice for the multifamily industry. For more information about this year’s trip, please visit www.FAALegislativeDays.org or email Chip@AAGO.org.

On Monday December 5th, the Orlando City Council unanimously adopted the BEWES ordinance. This new policy requires commercial, institutional, and multi-family properties greater than 50,000 square feet in size to track building energy use and report this data to the City on an annual basis beginning in May 2018. The reporting will be done using ENERGY STAR Portfolio Manager, a free tool provided by the Environmental Protection Agency (EPA). This information will be publically available online but buildings will not be penalized for poor performance. Instead, low performing buildings will be required to perform an energy audit, which is offered for at not charge through OUC. This audit can be used to identify how the building can improve energy efficiency in the future and identify problem areas or appliances on-site.

Similar to FAA Legislative Days, the National Apartment Association is gearing up for its Capitol Conference in Washington, DC and we need your help! If you’re interested in joining other AAGO members in Washington and meeting with members of Congress to discuss the issues impacting the apartment industry, visit www.NAAHQ.org or email Chip@AAGO.org for more information.

The final draft of this ordinance was a result of extensive feedback from AAGO and other community stakeholders.

We would like to take this opportunity to thank the AAGO Board of Directors, the members of the Legislative Committee and all the leaders who weighed in on the ordinance as it was drafted. AAGO is grateful to have a positive working relationship with the City of Orlando and we look forward to working with City as the ordinance is implemented.

On December 6th, AAGO partnered with the City of Orlando and the U.S. Green Building Council to host an energy benchmarking workshop at AAGO. Property managers enjoyed this hands-on training that provided attendees with tips for complying with the new ordinance. As we prepare for the full implementation of the ordinance in 2018, AAGO will continue to work with the City to provide members with updates, training and resources. If you have any questions regarding the BEWES ordinance, please do not hesitate to contact Chip@AAGO.org for more information.

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THE KEY www.aago.org

NATIONAL

Feb. 7th & 8th Join AAGO in Tallahassee for FAA’s annual advocacy event where you will meet one-on-one with state lawmakers and advocate on behalf of the apartment industry. Breakfast will be provided on Feb. 7th prior to departing for Tallahassee on a luxury bus! Lunch will also be provided on the bus for all attendees.

Hotel Information: Hotel Duval, 415 North Monroe St., Tallahassee, FL, Phone: 850-224-6000 Room Rate: $189 Per Night (Mention the Florida Apartment Association when booking) *Reservation Deadline is Jan. 31st by 5:00 pm.*

Register online at: www.FAALegislativeDays.org by January 7th or contact: Chip@AAGO.org for more information.

Schedule of Events

Feb. 7th 7:30 - 8:45 am: Send-Off Breakfast at AAGO 8:00 - 8:45am: Bus Arrival/Loading 9:00 am: Depart for Tallahassee 2:30 pm: Arrive at Hotel Duval/Check-In 5:00 pm - 8:30 pm: Break, Dinner

Feb. 8th: 8:00 am: Load Luggage on the Bus 9:00 am - 2:00 pm: Legislator Meetings 2:15 pm: Group Photo 2:30 pm: Depart for AAGO 7:30 pm: Arrive at AAGO HQ

Thank you to our Sponsors!

Breakfast Sponsors:

Lunch sponsor:

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Facebook’s Influence Too Big to Ignore By: Greg Starr, National Account Manager for Roto-Rooter Services Company Amanda Hoang, Public Affairs and Communications Consultant

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hether you are a member of an apartment community team, in the corporate office or a supplier partner, there is no doubt that social media affects relationships with your customers and prospects on a daily basis.

Why? Facebook is said to have 156 million visitors in the United States in 2016 and these users spent an average of 39 minutes per day on the website. Most importantly, more than 40% of these Facebook users are engaged with businesses online. Put simply- Facebook’s presence and impact on consumers is too big to ignore.

Facebook is also increasingly advancing its ‘local’ presence. Mark Zuckerberg’s vision for Facebook is for the website to serve as a tool for local referrals, reviews, and buying advice. This vision is already coming to fruition and it will certainly impact your business in a positive or negative way depending on how you choose to manage your presence on social media.

In light of Facebook’s growing influence, we wanted to share a few simple tips to kick-start your social media strategy for 2017 and beyond.

Plan your Plan Every workday presents a new set of challenges and unexpected tasks. Managing your Facebook page will generally fall far down your list of items to address. The key is to plan ahead with a weekly or monthly editorial calendar. Instead of scrambling from one day to the next trying to figure out what you want to share on social media, you can follow a detailed plan for sharing your company’s message.

It is best to develop your editorial calendar one week at a time or one month at a time depending the nature of your business and how often you wish to utilize social media. When you’re ready to start planning, just follow these simple steps: 1. Build your editorial schedule using a basic Excel spreadsheet broken down by week or by month.

2. Reserve a small block of time each week to review your schedule and incorporate important events, timely announcements, holidays, seasonal messages and local information.

• Bookmark a few local websites that provide relevant information, events and tips that may be valuable to your customers.

3. In your spreadsheet, you should include a column for dates, links to relevant websites you want to share, and a draft of the text you plan to use for the Facebook post.

4. You can either manually schedule each post on the day indicated or Facebook has a feature that allows you to schedule the post in advance. There are also helpful tools such as Hootsuite, Buffer, and Everypost (Just to name a few!) that can help you schedule posts in advance for multiple social media channels.

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THE KEY www.aago.org

Consistently Monitor and Respond In order to be effective, you must consistently monitor your reviews and comments. More importantly, you should always respond in a timely fashion. Sometimes a simple ‘Like’ or brief thank you comment is appropriate so other users can see that your company is engaged with customers. In other circumstances, it may be best for your company to engage more directly with customers by leaving a more detailed comment or by sending a private message to an individual.

Speaking of messages… Time is of the essence! It is absolutely critical for your company to keep up with your message center. New Facebook features are added on a regular basis and these tools can provide valuable opportunities to connect with new customers and demonstrate responsiveness to current customers. Similar to your editorial calendar, it is important to develop an action plan to monitor the message center. You can accomplish this goal by appointing one person on your team to complete this task or by building a monitoring schedule for your team.

How to Handle the Negative While we would love for every customer to be completely satisfied with the service and product they receive, this is not the reality. The expansion of social media has driven more customers to take their complaints online instead of asking to “speak with the manager.”

This is frightening for many business owners but when managed appropriately, negative reviews don’t have to hurt your business.

Below are a few simple steps to help you respond to a negative comment or review: 1. Do not overreact or take it personal. Comments can easily be misunderstood or taken too harshly on social media. You don’t want to taint your brand by responding poorly to a negative review or comment.

2. Acknowledge the customer’s concerns.

3. Express your willingness to help resolve the issue.

• Example: Suzy Q has expressed she is disappointed with the fact that her calls to your company’s office are going unanswered. You could respond with: “Suzy Q. we regret to learn that you’ve experienced difficulty getting in touch with our office and appreciate that you brought this matter to our attention. We always strive for responsive customer service and we look forward to assisting you. We will be in touch with you shortly to resolve this issue.”

4. After you post this reply, you should private message Suzy Q immediately. to ensure the remainder of the conversation is conducted off-line. Often times, it might be best to call the customer so you can resolve the issue directly.

Your businesses can’t ignore Facebook’s consumer influence and growing user base. Instead, you should find ways to embrace social media and incorporate this tool in your everyday business. Social media management can seem daunting at first but with the right tools and an effective plan, you can set your company up for success.

Check out the video on www.aptassociation.org.

And So It Was...

Golf Tournament On October 28th, 136 golfers participated in AAGO’s annual Charity Golf Tournament. The event was held at the beautiful Timacuan Golf Club in Lake Mary. Members spent the day having fun on the green with friends and colleagues while raising funds for the AAGO Foundation. Together, we raised $29,765.28 for educating and empowering the homeless, veterans reintegrating into the workforce and teens aging out of the foster care.

A special thanks to all of our golfers and sponsors for helping make this event a tremendous success!

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THE KEY www.aago.org

MARKET BEAT Multi-Family Market Vital Signs

By MyRentComps.com

Central Florida Area – Apartment Market Survey & Trend Report “AMSTR” The 3rd Quarter Central Florida Area – Apartment Market Survey & Trend Report “AMSTR” has hit the streets. The AMSTR shows that with continued rent and occupancy growth, the markets of the AAGO area are performing well. The AMSTR covers the entire AAGO market and goes into detail with Regional, County, and Submarket Level reporting. The report contains an Aging Analysis of the inventory, analysis of Rents and Occupancies for “all units” as well as all of the individual unit types within each of the reportable areas (includes region, county, and submarket), and much, much more.

caused by many things but it appears that in the last few years they can be attributed to rents being pushed and new construction being delivered. Regardless, market wide occupancies have remained over 94% since the beginning of this analysis, and over 95% since 2014.

To Get Your AMSTR… Order your AMSTR to see detailed analysis of your region, county, and submarket. Simply go to: Reports.MyRentComps.com.

Historical Trends in AAGO Areas The Average Rent Trends shown in the graph below are for “All Units” in their respective counties. Since the 3rd Quarter of 2013, the trend continues to show rent growth in all AAGO area counties. Each county has hit new post recession highs: $1099 in Orange, $1082 in Seminole, $988 in Lake, $981 in Osceola, and $898 in Volusia. In addition to better market performance of existing inventory, there is higher end new product that has been entering most markets in AAGO. Between the economy/housing markets getting better and the new higher end communities being built, the last couple of years have seen significant rent growth around the state, and the areas in AAGO as shown below.

In the graph below it can be seen that although there have been dips here and there, the Overall Occupancies have continued to increase in all counties during the last few years. That said, it’s interesting to note that four of the five counties were either flat or decreased slightly from 1st Quarter to 3rd Quarter in 2016. Only Osceola has seen increased Overall Occupancy this year. Market wide dips in occupancy can be

From the 150,000 units participating in the 3rd Quarter AMSTR, the overall occupancy for the 5-county AAGO area is 96.52%. This is down slightly from 96.78% in the 1st Quarter of 2016.

How Old or New is the Apartment Inventory in Your Area?

Nearly 10% of the apartment inventory in one of the five AAGO counties is 5 years old or less. Additionally, there is a submarket in Orlando where 36% of the inventory is older than 30 years while 24% is less than 5 years old. Meanwhile, some areas have had no new construction in the past five years… An aging analysis is provided in the AMSTR for all of Central Florida, every county, and each submarket within the AAGO area. Again, get your AMSTR at Reports.MyRentComps.com.

We would like to remind you that by participating in the AAGO Online Market Survey, you not only get Free Access to your neighborhood market survey information whenever you need it, but it also supports our ability to produce the AMSTR and provide it to you at such an affordable price. You cannot find this level and quality of market data at such an affordable price anywhere else. Thank you for your past and future participation in support of this GREAT Association service.

For us to continue to provide our membership current statistical market information in this article, it requires all members go to the “Resources” tab at www.aago.org and click “Online Market Survey”.

Log in weekly to update rents, occupancies and concession activity.

The more often you participate in the AAGO Online Market Survey, the better and more detailed your reporting will become.

Contact us at Support@MyRentComps.com if you need any assistance or would like to learn more.

JANUARY/FEBRUARY 2017

21

STUDENT SPOTLIGHT By: Calvin McDonnell CAM | Property Manager Sawgrass Apartments cmcdonnell@prgrealestate.com For most people, relocating to a new city can seem scary. Relocating while transitioning into a leadership role however, can seem almost daunting. Luckily for me, AAGO offered tools and a support system that ensured my transition was a success. The variety of educational courses offered by AAGO was instrumental in helping me learn not only local laws and leasing tips, but also effective management skills.

By joining the Young Professional Committee I was able to build a network of like-minded individuals. YP offers volunteer and community outreach opportunities that were helpful in

getting me involved locally. AAGO’s leadership development program known as LEAP, has been an invaluable asset to my leadership style. Classes are led by phenomenal instructors who offer such diverse perspectives of each lesson. I can confidently say that I am a better manager, listener and employee because of the skills learned from the LEAP program. I highly recommend this course to anyone transitioning into a leadership role or looking to hone their management skills.

AAGO’s continued evolution in course offerings is sure to keep its members and attendees up to date on the latest industry standards. I encourage everyone to become actively involved in a committee and help strengthen the association’s community footprint. Remember, you can never be too knowledgeable and AAGO is here to offer you all the tools necessary to be an effective member of the multifamily industry!

Associate Member of the Month

Driving Leads Building Your Brand Promoting Resident Retention Contact Charlie Brown at 407.297.0832 or Charlie.Brown@ForRent.com for more information.

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THE KEY www.aago.org

Professional Designations 2017 Course Schedule

Take the NALP online! www.naahq.org/learn/education/national-apartment-leasing-professional/nalponline **must have a minimum of 6 months of onsite property management experience;

The National Apartment Leasing Professional will enhance your NOI through improved customer service skills, closing ratios, marketing techniques, and legal knowledge.

Brand New Program!

Spring series begins on Thursday, March 23, 2017!

Achieve the nation’s most prestigious designation for apartment mangers. Become a Certified Apartment Manager!

Spring series begins on Wednesday, March 22, 2017!

The Certified Apartment Maintenance Technician designation provides you with skills and knowledge to service your apartment community with ease and expertise.

Brand New Program!

Spring series begins on Thursday, March 23, 2017!

The Certified Apartment Supplier designation is an opportunity for suppliers to experience the everyday challenges that face the multifamily industry.

CAPS Express - COMING February 23-26 Earn your Certified Apartment Portfolio Supervisor designation in just 4 days with Alexandra Jackiw

Take the next step in your professional development and become a certified success by earning your Certified Apartment Portfolio Supervisor

To register or for more information, please contact AAGO at (407)644-0539 or Lydia@aago.org

FUTURE LEADER PROGRAM

Lead, Follow, or Get out of the Way! Do you want to learn the skills to become a Manager or Maintenance Supervisor? Are you motivated to accelerate your career development?

Too often, individuals are looked over for leadership roles due to lack of training and skill development. No longer! AAGO is introducing our brand new Future Leader Program for Assistant Managers and Assistant Maintenance Technicians. Attendees will learn essential skills and techniques to gain the knowledge and understanding to become tomorrow’s leaders.

May 18th-Leadership Skills/Traits with Workshop. Meet your Mentor!

May 19th-Eat the Frog; Hiring; Development Plans; Decision Making June 22nd-Financial Management and Bootcamp June 23rd-Brainstorming Workshop; Going from Peer to Boss; Mentorship Updates All sessions will be at the AAGO Office from 9:00 am until 5:00 pm $150 APASS Subscribers/$175 for Members Registration Form NAME(S): __________________________________________________________________________________ Property:______________________________ Phone: ____________________ Membership Status: .

□ Member

Management Co.________________________________________

Fax: _____________________ □ Non-Member

E-Mail:________________________

□ APASS Subscriber

\

Note: There will be no cancellations accepted after May 1, 2017. Any cancellations received after this time will be charged the full amount of the program. No Shows will be charged for the entire class, including APASS Subscribers

The Apartment Association of Greater Orlando 340 N. Maitland Ave., Maitland, FL 32751

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THE KEY www.aago.org

Are you ready to L.E.A.P? Apply now for our Brand New Leadership Development Program Are you interested in improving your leadership skills?

Would you like to help change your organization from good to great?

Do you want to add to your supervisory toolbox?

The Leadership Development program offers blended learning from group activities to instruction in conventional classroom settings. AAGO’s Leadership Development Program will help teach you the essential skills and techniques you need in order to look at challenges from a different perspective.

The program will focus on assessing each attendee’s leadership competencies and the gaps that exist.

April 7th-Program Orientation and Hogan Assessment Review May 12th-The 5 C’s of Leadership; Leadership Engagement July 14th-Leadership Applications: Ethics, Counseling and Performance Appraisals August 11th-Listening Leadership September 15th-Leadership “Speak” October 13th-”Going from Led to Lead”

In order to apply for the program, candidates must have one of the following designations: CAM, CAS, CAMT, ARM, CAPS. All sessions will be at the AAGO Office from 9:00 am until 5:00 pm $999 Members/$899 for APASS Registration Form NAME(S): __________________________________________________________________________________ Property:______________________________ Phone: ____________________ Membership Status: . \

□ Member

Management Co.________________________________________

Fax: _____________________ □ Non-Member

E-Mail:________________________

□ APASS Subscriber

Note There will be no cancellations accepted after March 10, 2017. Any cancellations received after this time will be charged the full amount of the program. No Shows will be charged for the entire class, including APASS Subscribers

The Apartment Association of Greater Orlando 340 N. Maitland Ave., Maitland, FL 32751

JANUARY/FEBRUARY 2017

25

A KEY TO YOUR SUCCESS

Leasing 101

Friday, January 27, 2017 9:00 am– 5:00 pm

Fair Housing & Beyond Tuesday, January 17, 2017 9:00am—4:00pm

With Heather Powell, PRG Real Estate 6 CEC’s This interactive session uses dvd-delivered scenarios to demonstrate how real life situations require critical thinking and prudent decision making. Vividly shows the serious consequences of incorrect responses and provides coaching on how to avoid costly mistakes.Delivers relevant knowledge of fair housing essentials-practical explanations of how federal, state, and local protected classes and barred discriminatory acts impact property operations.

$79 FOR APASS SUBSCRIBERS $89 Members / $109 Non-Members This class is sponsored by: 407 apartments

With Desiree Starr, AAGO 6 CEC’s

Are you new to the industry? Do you have a staff member needing a refresher? Course topics include: • Introduction to the Apartment Industry • Vital key terms • Learning to identify your competition • Fundamentals of Fair Housing • Using your telephone as a tool • Greetings, demonstrations and closings • Effective follow-up • Online marketing techniques

FREE FOR APASS SUBSCRIBERS $89 Members / $109 Non-Members This class is sponsored by: 407 apartments

CPO-Certified Pool Operator

Wednesday & Thursday, February 8 & 9, 2017 8:00 am - 5:00 pm

AAGO Member Orientation Friday, February 3, 2017 9:00 am– 11:00 am

With Desiree Starr & Monica Ramsey, AAGO 2 CEC’s Are you a new member to The Apartment Association of Greater Orlando? Are you looking for ways to get involved? Do you want to know the secrets to making your membership work for YOU? Desiree and Monica will guide you through: • How/When to network • Maximizing your presence through sponsorships • Committee Engagement • Learning about AAGO Leadership • And much much more!

This class is FREE!

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THE KEY www.aago.org

With Dave Sanders 6 CEC’s

An Individual who services a public pool by maintaining the cleanliness, water quality and chemical balance of public pools shall be certified.

To be certified an individual must demonstrate knowledge of public pools…(and) shall attend a training course of national recognition that is approved by the department of at least 16 hours in length and shall pass a test acceptable to the department.

$279 FOR APASS SUBSCRIBERS $299 Members / $399 Non-Members This Class is sponsored by: The Liberty Group

Supervisory Skills

Friday, February 10, 2017 9:00 AM - 5:00 PM With Desiree Starr 3 CEC’s

In this seminar, you will learn: • What are the best interview styles to hire right • How to coach for optimum performance • How to provide timely and appropriate feedback • How to be an effective communicator • How to lead by example • What are the best ways to celebrate success

Free for APASS Subscribers $89 Members /$99 Non-Members

Complete the CAPS designation in just 4 days!

Thursday, February 23, 2017 - Sunday, February 26, 2017 CAPS Express will be instructed by Alex Jackiw CAPS, CPM. Alex Jackiw is the President of Milhaus Management. She was the 2013 Chairman of the Board for NAA. She is an Assistant Professor at Ball State University in the Residential Property Management program. Alex is also a licensed real estate broker and holds the Certified Property Manager (CPM®) and CAPS® designations. She has a Master’s Degree in Education.

This class is sponsored by 407apartments

The Certified Apartment Property Supervisor (CAPS) designation was de-signed for Regional/District Managers, Maintenance Directors, Mid-Upper Level Management, Marketing Directors, and those aspiring to move to that level.

Certificación EPA de manejo de refrigerantes

Industry experience requirement is either CAM®, ARM®, RAM® with 2 years of multi-family management experience a Property Supervisor with 2 years of multi-site experience.

Registration begins at 8:00 am With Arturo Acevedo, ABC 6 CEC’s

Sponsored by: Invisible Waste Services BG Staffing H & F Construction Services, Inc.

Wednesday, February 15, 2017 8:30am—5:00pm

El Acto de Aire Limpio Federal, Sección 608, requiere que personas que atienden, mantienen, reparen ó desechen aparatos y equipos que contengan refrigerantes regulados, sean apropiadamente certificados en el manejo de refrigerantes. La Agencia EPA ha colocado también restrinciones de ventas de refrigerantes, limitando la venta de refrigerantes regulados a técnicos certificados. Técnicos que violen las proviciones de el acto de aire limpio pueden ser multados, perder su certificación y ser requeridos aparecer ante un Tribunal Federal Court. Technicians who violate the Clean Air Act provisions may be fined, lose their certification, and may be required to appear in Federal Court.

$135 for APASS subscribers $149 member $199 non-member/ Retests $95

Landlord Tenant Law Friday, February 17, 2017 9:00am—12:00pm

With James Barron 3 CEC’s Want to know how to get the real “LEGAL EDGE” over your residents? Reduce evictions and legal problems? Learn how to navigate the legal streets of Landlord and Tenant Law in this comprehensive seminar facilitated by landlord tenant legal expert, James Barron.

Free for APASS Subscribers $79 Members / $99 Non-Members This class is sponsored by: 407 apartments

COST: $1349 for APASS Subscribers Tuition for NAA Region IX members is only $1,499.

Congratulations to the following individuals for successfully completing their prestigious NAAEI Professional Designations.

Certified Apartment Maintenance Technician

Calvin Michael, CAMT

Certified Apartment Supplier

Scott Tuell, CAS

Certified Apartment Manager

Renee Benevides, CAM

If you are interested in enrolling in an upcoming designation program, please contact Lydia Rodriguez at (407)644-0539 or lydia@aago.org.

JANUARY/FEBRUARY JULY/AUGUST 2015 2017

2727

And So It Was...

9 Annual th

On December 3rd over 1,000 people gathered at the Hilton Orlando International Drive for the 9th Annual Golden Key Awards. The competition was fiercer than ever before because over 270 of the industry’s best were nominated. The evening began with a cocktail hour courtesy of our Key Sponsors which was followed by a wonderful dinner and awards ceremony hosted by Chip Tatum (AAGO) and Russ Webb (Atlanta Apartment Association).

This year’s tagline was “#WeAreAAGO,” which symbolizes that together we are one family of industry professionals striving for excellence. Congratulations to all of this year’s nominees and the winners who make AAGO the best it can be. You are best of the best and we are so proud of your accomplishments!

Golden Key Awards Sponsors Special thank you to all of our sponsors:

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THE KEY www.aago.org

Winners

of the GOLDEN KEY AWARDS

COURTNEY GAVIN Premium Trash Services Account Executive of the Year (Supplier)

MARCELLA TOLENTINO Solis at Winter Park Assistant Manager of the Year

FELIX RUBIO Emerson at Celebration Assistant Manager of the Year

LINSAY VAN WAGONER Paseo Apartments Assistant Manager of the Year

DENISE WILSON Greystar Corporate Support Person of the Year

LUZ CIFUENTES Park Central Housekeeper of the Year

VINCENT REGIDOR Evander Square Leasing Consultant of the Year

JEN PATTERSON Evander Square at Celebration Emerson at Celebration

GINA VERZI Solis at Winter Park Leasing Consultant of the Year

MARIBEL MARQUEZ Arium Palms at World Gateway Leasing Manager of the Year

MOISES FUNES Sun Lake Apartments Maintenance Supervisor of the Year

DARNELL HUTCHINSON Dwell Maitland Leasing Consultant of the Year

JANUARY/FEBRUARY 2017

29

Winners

of the GOLDEN KEY AWARDS

JAY DIONNE Arden Villas Maintenance Supervisor of the Year

HOMER SANTIAGO Valencia Plantation Maintenance Supervisor of the Year

BONNIE SMETZER JMG Realty Management Company Executive of the Year

JOSE CASTILLO The Ashford at Altamonte Springs Porter/Groundskeeper of the Year

AMBUS MONROE Aqua at Milennia Porter/Groundskeeper of the Year

TYRIS OWENS Valencia Park Porter/Groundskeeper of the Year

JENNIFER EID Ashford at Altamonte Springs Property Manager of the Year

OLGA KOSTERINA Falcon Square at Independence Property Manager of the Year

MELINDA RUIZ Tierra Vista Property Manager of the Year

RICH FOSTER Matrix Residential Regional Supervisor/District Manager of the Year

DAVID ROJAS Arden Villas Rookie of the Year (Management Company)

ASHLEE FROST Real Floors Rookie of the Year (Supplier)

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THE KEY www.aago.org

ENRIQUE CABRERA Solis at Winter Park Service Technician of the Year

ALFRED MARIETTA Colonial Grand at Heathrow Service Technician of the Year

ALEXSANDRO IRIZARRY Urbana Service Technician of the Year

LAUREN KERBY CPS, Inc. Jason D. Keene Committed to Excellence Award

BARBARA SHERIDAN-GEIL For Rent Media Solutions Russell E. Parker Legacy Award

CITY VIEW APARTMENTS Affordable Community of the Year

TIERRA VISTA Affordable Community of the Year

COLONIAL GARDENS AT TOWN PARK Best Curb Appeal

COLONIAL GRAND AT WINDERMERE Best Curb Appeal

DWELL MAITLAND Best Curb Appeal

JANUARY/FEBRUARY 2017

31

32

THE TERRACES AT LAKE MARY Best Marketing Campaign

DWELL NONA PLACE Best Social Media Campaign

SOLIS AT WINTER PARK Community of the Year

FALCON SQUARE AT INDEPENDENCE Community of the Year

DWELL MAITLAND Community of the Year

SABAL CLUB APARTMENTS Interior Design: Clubhouse, Model, and/or Leasing Office

EOS APARTMENTS Interior Design: Clubhouse, Model, and/or Leasing Office

DWELL MAITLAND Interior Design: Clubhouse, Model, and/or Leasing Office

THE VINEYARDS AT HAMMOCK RIDGE Lease-up of the Year

PARK PLACE AT MAGUIRE Lease-up of the Year

THE KEY www.aago.org

SANCTUARY AT EAGLE CREEK Luxury Community of the Year

EMERSON AT CELEBRATION Luxury Community of the Year

DWELL AT MAITLAND Luxury Community of the Year

SOLIS AT WINTER PARK Renovated Community of the Year

THE LEGENDS AT CHAMPIONS GATE Renovated Community of the Year

LAKESHORE APARTMENTS Renovated Community of the Year

THE PARKS AT HUNTER’S CREEK Service Team of the Year

DWELL MAITLAND Service Team of the Year

THE PARKS AT HUNTER’S CREEK Student Housing Community of the Year

407APARTMENTS Supplier Company of the Year

JANUARY/FEBRUARY January/February2017 2017

33 33

MAY

OCTOBER

May Dinner Meeting

FAA Conference & Trade Show

Wednesday, May 17 6:00 pm - 8:30 pm

Wednesday, September 11 Friday, September 13

Future Leaders Training “Lead, Follow, or Get out of the Way! Begins Thursday, May 18 9:00 am - 5:00 pm

AUGUST Associate’s Breakfast

JUNE

Wednesday, August 2 8:00 am - 9:00 am

Associate’s Breakfast

CAMT

Wednesday, June 7 8:00 am - 9:00 am

NAA Education Conference

Wednesday, June 15 - Sat, June 18 - San Francisco

NAAPAC Fundraiser Tuesday, June 28 6:00 pm - 9:00 pm

Fall Schedule begins Wednesday, August 16 8:30 am - 5:00 pm

Business Exchange Wednesday, August 23 3:00 pm - 8:00 pm

Friday, September 27 8:30 am - 5:00 pm

NOVEMBER Associate’s Breakfast Wednesday, November 1 8:00 am - 9:00 am

“Thanks for Giving” Luncheon Friday, November 10

11:00 am - 2:00 pm

DECEMBER

Associate’s Breakfast

Golden Key Awards

JULY CAM

September Lunch Meeting-Legal Panel

THE KEY www.aago.org

Golf Tournament

SEPTEMBER Wednesday, September 6 8:00 am - 9:00 am

Summer/Fall Schedule begins Thursday, July 27 9:00 am - 5:00 pm

34

.

Wednesday, September 13

Saturday, December 2

6:00 pm - 10:00 pm

For more information on upcoming AAGO events please visit: www.aago.org/events

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Rep. Tom Price, M.D., weighs in on EHR CTE – Learning what we don’t know Where we practice: Augusta Legal takes on MPFS, documentation & marketing your practice

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35

THE KEY YELLOW PAGES ACCESS CONTROL SYSTEMS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Barcode Automation, Inc............................ 407-327-2177 Complete Access Control of Central Florida, Inc. ................................ 407-381-3995 Spot Industries, Inc................................... 407-468-7784 VingCard Elsafe ........................................ 214-789-5340

ADVERTISING/MARKETING World Advertising of floridA advertising specialties • 813/835-9500 Promotional items • Clothing • inCentives

407apartments ......................................... 407-505-4332 American Heritage Press ........................... 407-679-2000 apt.supplier.com ....................................... 407-677-8075 Apartment Finder Magazine ..............407-894-3847 X 120 Apartment List .......................................... 336-706-4854 Apartmentjobs.com ................................... 877-682-6200 Apartments.com ....................................... 813-504-0507 Blue Book (The) ........................................ 800-431-2584 Apartment Lease-Up Experts. .................... 305-502-7888 D. Sink, Inc. .............................................. 407-474-8274 Fast Signs ................................................ 407-774-0003 For Rent Media Solutions........................... 800-882-5659 GStarr LLC ............................................... 407-473-3968 National Efficiency Systems Inc .................. 877-769-2334 Multifamily Exclusive ................................. 407-366-4444 RentPath .................................................. 407-888-0745 realtor.com ............................................... 805-557-2942 Rent.com ................................................. 310-828-8866 Welcome Basket (The)............................... 386-279-7536 World Advertising of Florida ....................... 813-835-9500

AIR CONDITIONING All Elements Energy .................................. 407-260-1539 ARD Distributors, Inc. .....800-282-3377 or 800-654-7721 BranamJames Construction Inc.................. 352-530-2232 BST-Armorcon .......................................... 407-999-5054 Ferran ...................................................... 407-422-3531 Home Depot (The) ..................................... 407-417-0252 HD Supply ................................................ 407-232-0097 ISS Supply, LLC ........................................ 407-296-5211 Natural Air Energy ..................................... 863-679-2665 RAPCO Supply .......................................... 800-678-0023 Triangle Construction ................................ 407-846-8274 US Heating and Air Conditioning, Inc........... 407-774-9850

AIR CONDITIONING/FILTERS/FILTER MATERIALS ISS Supply, LLC ........................................ 407-296-5211 Marcone Supply........................................ 407-422-8381 Natural Air Energy ..................................... 863-679-2665 RAPCO Supply .......................................... 800-678-0023

AIR QUALITY SERVICE/INDOOR Air Quality Assessors .....................................407-233-0493 C & B Carpet and Upholstery Cleaning ....... 407-354-1769 Criste Construction, Inc ............................. 407-324-2222 ECS ......................................................... 407-859-8378 Healthy Home Environmental Services, LLC .....407-273-9387 Natural Air Energy ..................................... 863-679-2665

ANIMAL/WILDLIFE REMOVAL Urban Jungle Wildlife Removal ................... 321-438-4294

APPLIANCES Appliance Warehouse................................ 407-782-9380 ARD Distributors, Inc ......800-282-3377 or 800-654-7721 Azuma Leasing ......................................... 800-707-1188 Chadwell Supply ...................................... 888-341-2423 Coin-O-Matic............................................ 800-642-9525 Commercial Laundries of West Florida, Inc.. 800-876-1477 HD Supply ............................................... 407-232-0097 ISS Supply, LLC ........................................ 407-296-5211 Lowe’s Companies .................................... 336-232-4816 MFS Supply .............................................. 440-248-5300 RAPCO Supply .......................................... 800-678-0023

ASPHALT PAVING/REPAIRS All County Pavement Management Solutions an M&M Asphalt Co ................. 407-610-8069 All Terrain Tractor Service, Inc. ................... 386-218-6969 Asphalt365, Inc ........................................ 407-344-1194

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THE KEY www.aago.org

CAM Services & Repair LLC....................... 321-246-2901 Driveway Maintenance, Inc ........................ 407-298-8558 Florida Pavement Services, Inc................... 407-538-5929 Miller Sealcoating and Striping, LLC .......... 407-864-6220 MRC Contracting ...................................... 321-527-8801 Seminole Asphalt Paving ........................... 407-323-0111 Sunray Paving and Construction ................ 407-202-0716

ATTORNEY/COURT SERVICES lAW offices of heist, Weisse & Wolk, P.A. ph: 407/872-1995 FaX: 407/872-1725

Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038

Debeaubien, Knight, Simmons, Mantzaris & Neal, LLP ............................ 407-422-2454 Law Office of James I. Barron, III, P.A.......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Reisch Consulting Group, Inc. .................... 407-628-2742 Warren & Skaggs, PLLC............................... 407-792-5659

AUTOMATIC ACCESS SYSTEMS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Royce Integrated Solutions ........................ 843-421-0699

AWNINGS sunbrite outdoor furniture • 407.294.9041 new awnings • Custom Cabanas • awning Canvas rePlaCement

Awnclean ................................................. 813-258-9344 Maxter Building Maintenance Inc. .............. 407-990-2910 Sunbrite Outdoor Furniture .............................407-294-9041

BACKFLOW TESTING & REPAIR AmericAn bAckfloW & fire services, llc 877-393-5544

We Specialize in Testing, Repairing, Rebuilding & Replacing Backflow Devices

Advantage Integration Technology .......... 407-816-9101 American Backflow & Fire Services, LLC. 877-393-5544 Coastal Backflow, LLC ........................... 386-837-2027 Fire and Life Safety America .................. 407-688-1949 Firetronics, Inc. ..................................... 407-774-6900 Harvey Baker Plumbing, Inc ................... 407-859-3572 Reliance Plumbing ................................ 407-831-4459 Roto Rooter .......................................... 407-855-7900 Service Master Plumbing Services ......... 407-671-6494 Unifour Fire & Safety ............................. 813-283-1801

BASKETBALL/SPORTS EQUIPMENT Korkat Inc................................................. 770-214-9322

BATHTUB REPAIRS & REFINISHING Absolutely Amazing Refinishing, Inc............ 407-444-9000 All Renew Services, LLC. ........................... 904-386-1762 Amerikote Enterprises, Inc. ........................ 407-884-5900 Artisian Refinishing ................................... 407-952-7241 BathArt Refinishing ................................... 407-952-0958 Bathtub Reglazing Specialist, Inc................ 407-284-2172 ELG Property Solutions .............................. 407-791-2991 Intellectual Designs, Inc. ............................ 407-847-2330 Mr. Fix It All, Inc......................................... 678-891-7704

BLINDS/DRAPERIES SALES/INSTALLATION Carpet & Blinds Beautiful Inc. .................... 407-578-6000 Marietta Drapery & Window Coverings Co. ........................................ 800-852-8769 RAPCO Supply .......................................... 800-678-0023

BULK WASTE REMOVAL Waste Management .................................. 407-687-5079

CABINET/KITCHEN/BATH/DOORS intellectuAl design, inc.

407-847-2330 Painting - Cabinets - remodeling

Absolutely Amazing Refinishing, Inc............ 407-444-9000 Artisian Refinishing ................................... 407-952-7241 Bathtub Reglazing Specialist, Inc................ 407-284-2172 Counter Crew ........................................... 407-975-3796 Custom Klosets and Cabinets .................... 813-246-4806 Go Builders................................................ 407-786-2171

Intellectual Design, Inc............................... 407-847-2330 Kitchen Solvers of Orlando......................... 407-603-1945 MFS Supply .............................................. 440-248-5300 Robert Drollett Construction, Inc................. 386-316-4730 Spraggins, Inc .......................................... 407-295-4150 Wilsonart International............................... 407-363-7121

CAMERAS/CCTV A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Critical Intervention Services ...................... 407-408-6431

CAR WASH/COIN OPERATED/VAC & WATER MACHINES Davis Air-Vac & Carwash, Inc. .................... 407-673-2777

CARPENTRY & REFURBISHING AAPCO Florida-A Division of AAPCO Group . 800-728-2690 AMH Construction, Inc............................... 407-408-1822 BranamJames Construction Inc.................. 352-530-2232 InfoTycoon .................................... 404-267-1506 ext 718 Jim Cary Painting...................................... 407-468-6057 Renovia . .................................................. 866-271-2148 Statewide Construction ............................ 407-282-2809 ZMG Construction, Inc. .............................. 407-865-5771

CARPET CLEANING SERVICES g & h cArPet cAre, inc.

407/671-7877 honesty

Quality

serviCe

Arahull Services, Inc.................................. 954-850-1480 Bestway Care Carpet Cleaning ................... 407-854-5331 C & B Carpet and Upholstery Cleaning ....... 407-354-1769 Carpet Valle, Inc. ....................................... 407-889-7111 Creative Multicare, Inc............................... 407-241-8998 Elite Steam, Inc......................................... 407-209-9843 G & H Carpet Care Inc. .............................. 407-671-7877 JIM Property Services, LLC ........................ 888-222-6013 Sanctify . .................................................. 407-733-1607 SERVPRO of Winter Park. .......................... 407-678-5391 Total Green Cleaning, Inc. .......................... 407-413-5561 Undisputed Steamer.................................. 407-927-2917

CARPET DYEING Bestway Care Carpet Cleaning ................... 407-854-5331 C & B Carpet and Upholstery Cleaning, ...... 407-354-1769 Creative Multicare, Inc............................... 407-241-8998 Elite Steam, Inc......................................... 407-209-9843 G & H Carpet Care Inc. .............................. 407-671-7877 Undisputed Steamer.................................. 407-927-2917

CARPET SALES/INSTALLATION cArPet & blinds beAutiful, inc.

407-578-6000 “Flooring Central Florida sinCe 1981”

cutting edge cArPet 407/244-5588 “your ComPlete Flooring sourCe”

Arbor Contract Carpet ............................... 407-438-1129 Carpet & Blinds Beautiful Inc. .................... 407-578-6000 Cutting Edge Carpet, Inc. ........................... 407-244-5588 House of Floors, Inc................................... 407-830-6999 Lifestyle Flooring, Inc................................. 407-293-8334 Real Floors ............................................... 407-960-1752 Redi Carpet .............................................. 407-855-4700 Rite Rug ................................................... 407-792-4064 Sherwin Williams Company (The) ............... 407-843-6020 Southeast Floors, LLC ............................... 407-888-8008 Spraggins, Inc .......................................... 407-295-4150

CHEMICALS/SUPPLIES/CLEANING Chromate Industrial Corp ........................... 407-340-1565 HD Supply ................................................ 407-232-0097 RAPCO Supply .......................................... 800-678-0023 Softwash Systems .................................... 407-519-1235

CLEANING SERVICES Awnclean ................................................. 813-258-9344 Globiserv, Inc. ........................................... 407-341-7651 Hydroswift Cleaning Inc. ............................ 407-568-9096 Maxter Building Maintenance Inc. .............. 407-990-2910 Sanctify . .................................................. 407-733-1607

THE KEY YELLOW PAGES Sparkling Clean ........................................ 407-247-0333 Total Green Cleaning, Inc. .......................... 407-413-5561

CLOSETS Custom Klosets and Cabinets .................... 813-246-4806

CLOTHING RECYCLING City Recycling Group, LLC ......................... 813-377-5900 Goodwill Industries of Central Florida.......... 407-233-8096

COIN OPERATED LAUNDRY EQUIPMENT cOinMach-MacgraY 800/432-1541 eXt 50534 Credit & smart-Card/Coin oPerated laundry eQuiPment

ARD Distributors, Inc. .....800-282-3377 or 800-654-7721 Aaxon Laundry Systems ............................ 954-772-7100 Coinmach-MacGray .................. 800-432-1541 ext 50534 Coin-O-Matic ................................................800-642-9525 Commercial Laundries of West Florida, Inc. .....800-876-1477 Mac-Gray Services, Inc. .................................800-662-4729 Washco Laundry Equipment, Inc. ....................800-342-9683

COMPACTOR RENTALS Waste Management .................................. 407-687-5079 Waste Pro of Florida .................................. 321-377-5391

COMPUTER SOFTWARE/HARDWARE BuildingLink.com ...................................... 407-529-6063 CoreLogic SafeRent .................................. 800-877-1223 First Advantage ......................................... 800-590-8535 GStarr LLC ............................................... 407-473-3968 On-Site.com ............................................. 407-370-4648 R.A. Cassel & Associates ........................... 407-599-5890 RealPage Inc ............................................ 972-820-3015 SightPlan.................................................. 407-230-3594 Yardi Systems, Inc..................................... 407-921-8526

CONCESSION SUPPLIES/POPCORN/COOKIES/BELGIAN WAFFLES Gold Medal Products ................................. 407-970-3844

CONCRETE COATINGS/POOL DECKS/ENTRIES Artisian Refinishing................................ 407-952-7241 Awnclean.............................................. 813-258-9344 Behr Paint Corporation .......................... 407-341-2759 Porter/PPG Paints ................................. 407-947-8570 Robert Drollett Construction, Inc. ............ 386-316-4730 Shayne Systems, Inc. ............................ 407-299-2552

CONSTRUCTION AAPCO Florida-A Division of AAPCO Group .................... ...................................................... 800-728-2690 All Terrain Tractor Service, Inc ................ 386-218-6969 Allsouth Renovations, Inc. ...................... 888-323-8601 AMH Construction, Inc. .......................... 407-408-1822 Arteek Supply & Design LLC. ................. 407-406-0900 Camp Construction Services .................. 813-622-6610 CMSBUSH, Inc. ..................................... 407-316-8544 Coastal Reconstruction Group ................ 407-644-1800 Criste Construction, Inc.......................... 407-324-2222 DBK Construction Group, Inc. ................. 386-860-2050 ECS ...................................................... 407-859-8378 Global Roofing, LLC ............................... 407-732-7911 Gulf Western Roofing ............................. 321-443-8096 Harrison Brown Construction.................. 407-637-2985 Head Consulting Services ...................... 407-256-9363 JIM Property Services, LLC .................... 888-222-6013 Mohawk Industries ............................... 800-266-4295 Ox-Built Construction, LLC ..................... 770-485-3698 Paramount Drywall, Inc. ......................... 305-828-4757 Quality Restoration & Renovations .......... 813-517-1555 Robert Drollett Construction, Inc. ............ 386-316-4730 Solidway Construction, Inc. .................... 407-383-5609 Stratus Construction & Roofing .............. 407-625-5866 SWET Construction Group...................... 321-594-5569 Watermark Restoration .......................... 770-853-8641 ZMG Construction ................................. 407-865-5771

CONSTRUCTION CONSULTANT Broadband Consulting Group ..................... 407-342-0186 CMSBUSH, Inc. ......................................... 407-316-8544 Zee’s Roofing and Construction, Inc. .......... 407-875-2225

COUNTER REPAIRS & REFINISHING Absolutely Amazing Refinishing, Inc............ 407-444-9000

All Renew Services, LLC. ........................... 904-386-1762 Amerikote Enterprises, Inc. ........................ 407-884-5900 Artisian Refinishing ................................... 407-952-7241 Bathtub Reglazing Specialist, Inc................ 407-284-2172 Counter Crew ........................................... 407-975-3796 Intellectual Designs, Inc. ............................ 407-847-2330 Mr. Fix It All, Inc......................................... 678-891-7704

CREDIT CARD MERCHANT SERVICES Integrated Merchant Services .................... 305-633-6303

CREDIT/COLLECTION INFORMATION Core Logic SafeRent ................................. 800-877-1223 First Advantage ......................................... 800-590-8535 Leading Edge Solutions, LLC ..................... 407-708-1901 Monument Adjustment Bureau .................. 407-308-3999 National Credit Systems ............................ 800-530-0676 On-Site.com ............................................. 407-370-4648 RentDebt Automated Collections, LLC ........ 800-467-2316 RentPaidOnline ......................................... 904-599-2794 Resident Check......................................... 800-491-2580 Southern Management .............................. 800-229-4531 TransUnion ............................................... 312-985-2226

CRIME SCENE CLEANING Accident Cleaners ..................................... 407-438-9699 Baxter Restoration .................................... 407-423-5553 C & B Carpet and Upholstery Cleaning, ...... 407-354-1769

CURB REPAIR/PAINTING All County Pavement Management Solutions an M&M Asphalt Co. ................ 407-610-8069 Asphalt365, Inc ........................................ 407-344-1194 CAM Services & Repair LLC....................... 321-246-2901 Concrete Sidewalk Repair, LLC................... 855-255-3935 Florida Pavement Services, Inc................... 407-538-5929 Miller Sealcoating and Striping, LLC .......... 407-864-6220 MRC Contracting ...................................... 321-527-8801 Professional Debt Mediation ...................... 888-676-9873 Shayne Systems ....................................... 407-299-2552 Sunray Paving and Construction ................ 407-202-0716

ELECTRICAL SUPPLIES/SERVICES Criste Construction, Inc ............................. 407-324-2222 Home Depot (The) ..................................... 407-417-0252 Ferran ...................................................... 407-422-3531 Orlando Utilities Commission ..................... 407-434-2248 RAPCO Supply .......................................... 800-678-0023 Switch Electric LLC ................................... 800-929-5035 Wilmar Industries ...................................... 954-815-0800

ELECTRONIC PAYMENT SERVICE RentPaidOnline ......................................... 904-599-2794

ENERGY CONSERVATION All Elements Energy .................................. 407-260-1539 AUM ........................................................ 800-418-5393 Chromate Industrial Corp ........................... 407-340-1565 Duke Energy ............................................. 866-843-6546 Energy Management Systems, Inc. ..... 800-965-9642 ext 403 Minol........................................................ 972-386-6611 Orlando Utilities Commission ..................... 407-434-2248

ENTERTAINMENT Aarrow Sign Spinners................................ 301-221-4752 Don’t Stop Believing Entertainment, Inc ...... 404-840-4484 Gold Medal Products ...................................407-9703844

EVICTIONS lAW offices of heist, Weisse & Wolk, P.A. ph: 407/872-1995 FaX: 407/872-1725

Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038

Law Offices of James I Barron III, P.A.......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Renters Reference Services, Inc. ................ 904-800-2288 Warren & Skaggs, PLLC ............................ 407-792-5659

EXERCISE EQUIPMENT Exercise Systems, Inc................................ 407-996-8890 First Place Fitness Equipment .................... 904-998-0738 Korkat Inc................................................. 770-214-9322 Pet and Playground Products ..................... 334-318-5448 ProMaxima Strength & Conditioning ........... 407-429-9972

EXTERMINATORS All Florida Pest Control .............................. 407-385-2190 American Pest Management...................... 727-321-6881

A.R.T. Pest Control Services Inc. ................ 888-926-6488 Elite Pest Systems .................................... 407-331-0030 Florida Pest Control................................... 407-896-6601 Massey Services ....................................... 407-645-2500 Prevail Pest Control ................................... 800-432-6547 Sterling Pest Control, Inc. .......................... 407-277-7378 Urban Jungle Wildlife Removal ................... 321-438-4294 ValleyCrest Landscape Maintenance .......... 407-702-4929

FENCING A. C. T. Access Control Technologies, Inc. 407-422-8850 Complete Access Control of Central Florida, Inc. ........................................ 407-381-3995 Memoreyes........................................... 770-989-1776 Royce Integrated Solutions..................... 843-421-0699

FINANCING Elevation Financial Group, LLC ................... 407-215-1353

FIRE ALARM CERTIFICATION AND CONSULTING Academy Fire Life Safety ........................... 714-402-6334 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers ................ 321-332-4599

FIRE ALARM INSTALLATION, MONITORING\SERVICE Academy Fire Life Safety ........................... 714-402-6334 Advantage Integration Technology .............. 407-816-9101 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Spot Industries, Inc. ................................. 407-468-7784 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers................ 321-332-4599

FIRE EXTINGUISHERS Academy Fire Life Safety ........................... 714-402-6334 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 MFS Supply .............................................. 440-248-5300 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers................ 321-332-4599

FIRE RESTORATION Behr Paint Corporation .............................. 407-341-2759 Bestway Care Carpet Cleaning ................... 407-854-5331 Coastal Reconstruction Group .................... 407-644-1800 Criste Construction, Inc ............................. 407-324-2222 Fire and Life Safety America ...................... 407-688-1949 Ox-Built Construction, LLC......................... 770-485-3698 Quality Restoration & Renovations .............. 813-517-1555 Quick Response Fire Protection ................. 407-469-2134 Recromax ................................................. 407-455-0955 SERVPRO of Winter Park. .......................... 407-678-5391 Statewide Construction ............................. 407-282-2809 Watermark Restoration.............................. 770-853-8641

FIRE SPRINKLER INSTALLATION/INSPECTION/ BACKFLOW/HYDRANTS American Backflow & Fire Services, LLC .... 877-393-5544 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Quick Response Fire Protection ................. 407-469-2134 Reliance Plumbing .................................... 407-831-4459 Service Master Plumbing Services ............. 407-671-6494 Unifour Fire & Safety ................................. 813-283-1801

FLOOR COVERING

cutting edge cArPet 407/244-5588 “your ComPlete Flooring sourCe”

Arbor Contract Carpet .............................. 407-438-1129 Carpet & Blinds Beautiful........................... 407-578-6000 Chadwell Supply ....................................... 888-341-2423 Commercial Flooring Distributors ............... 386-668-0121 Cutting Edge Carpet, Inc. ........................... 407-244-5588 House of Floors......................................... 407-830-6999 Lifestyle Flooring, Inc................................. 407-293-8334

JANUARY/FEBRUARY 2017

37

THE KEY YELLOW PAGES Koncept Design Studio .............................. 404-888-0198 0pinions Vary ............................................ 407-733-4351 R.A. Cassel & Associates ........................... 407-599-5890 SightPlan.................................................. 407-230-3594

Mohawk Industries ................................... 800-266-4295 Real Floors ............................................... 407-960-1752 Redi Carpet .............................................. 407-855-4700 Rite Rug ................................................... 407-466-1523 Sherwin Williams Company (The) ............... 407-843-6020 Southeast Floors, LLC ............................... 407-888-8008 Turnz, LLC ................................................ 407-770-2200

INTERIOR DESIGN Kay Green Design, Inc. .............................. 407-246-7155 Koncept Design Studio .............................. 404-888-0198

FOUNTAINS/SALES & SERVICE

IRRIGATION REPAIRS/PARTS

Vermana .................................................. 888-599-2477

American Backflow Testing ........................ 877-393-5544 B&M Landscape Concepts......................... 407-677-7799 Competitive Edge Landscaping .................. 407-391-1532 D.M. Koehn Landscaping Inc.. ................... 904-716-0683 Harvey Baker Plumbing, Inc. ...................... 407-859-3572 Innovations Design Group .......................... 407-440-3574 Luke Brothers Landscape Services...... 727-937-6448 ext 2045 Reliance Plumbing .................................... 407-831-4459 Servello & Son, Inc. ................................... 386-753-1100 Service Master Plumbing Services ............. 407-671-6494 US Lawns of Orlando................................. 407-412-8266

FURNITURE/HOUSEWARES SALES/LEASING Admiral’s Casual Furniture......................... 800-999-2589 AFR Furniture Rental ................................. 407-608-5141 Cort ......................................................... 407-678-2677 ET & T Distributors, Inc. ............................. 888-642-2226 Florida Patio Furniture & Restrapping, LLC.. 407-483-7922 Southern Furniture Leasing........................ 407-867-7347 Sunbrite Outdoor Furniture ........................ 407-294-9041

GENERAL CONTRACTORS AAPCO Florida-A Division of AAPCO Group ........................................ 800-728-2690 AMH Construction, Inc............................... 407-408-1822 Allsouth Renovations, Inc. .......................... 888-323-8601 BranamJames Construction Inc.................. 352-530-2232 Champion Window Inc............................... 407-878-7482 CMSBUSH, Inc. ......................................... 407-316-8544 CN Prestige Contracting LLC ..................... 561-718-0302 Coastal Reconstruction Group .................... 407-644-1800 Criste Construction, Inc ............................. 407-324-2222 DBK Construction Group, Inc...................... 386-860-2050 EDC Services Group .................................. 407-771-4442 G & F Renovations, Inc. ............................. 407-732-7911 Global Roofing, LLC................................... 407-732-7911 Go Builders............................................... 407-786-2171 Harrison Brown Construction ..................... 407-637-2985 Ox-Built Construction, LLC......................... 770-485-3698 Paramount Drywall, Inc.............................. 305-828-4757 Randazzo Builders, Inc. ............................. 352-385-4783 Renovation Group, Inc (The) ....................... 866-417-7350 Statewide Construction ............................. 407-282-2809 Solidway Construction, Inc. ........................ 407-383-5609 SWET Construction Group ......................... 321-594-5569 TB Roofing & Construction......................... 727-545-8272 THS National, LLC ..................................... 866-794-8210 Triangle Construction ................................ 407-846-8274 Windsor Redevelopment Corp .................... 813-854-3800 Zee’s Roofing and Construction, Inc. .......... 407-878-2225

KEY CONTROL SYSTEMS BuildingLink.com ...................................... 407-529-6063 Handy Trac Systems ..........................800-665-9994 x231 VingCard Elsafe ........................................ 214-789-5340

LAKE MAINTENANCE Southern Aquatic Management, Inc. ........... 407-878-6655

LANDSCAPE ARCHITECT Innovations Design Group .......................... 407-440-3574

LANDSCAPING/LAWN MAINTENANCE/ CONSULTING Ackman Brothers Landscaping, Inc. ........... 407-929-3062 B&M Landscape Concepts......................... 407-677-7799 Budd Group (The)...................................... 407-823-8188 Competitive Edge Landscaping .................. 407-391-1532 D.M. Koehn Landscaping Inc. .................... 904-716-0683 Florida Pest Control................................... 407-896-6601 Greater Outdoors Lawn Care ..................... 407-438-1601 Hogan Landscapes, Inc. ........................... 407-283-5296 Innovations Design Group .......................... 407-440-3574 Luke Brothers Landscape Services ..... 727-937-6448 ext 2045 Preferred Maintenance .............................. 904-217-3196 Royal Landscape Nursery .......................... 407-296-3042 Servello & Son, Inc. ................................... 386-753-1100 Superior Ideas, Inc. ................................... 407-416-7755 The Davey Tree Expert ............................... 407-331-8020 US Lawns ................................................. 407-319-9044 US Lawns of Orlando................................. 407-412-8266 ValleyCrest Landscape Maintenance .......... 407-702-4929 Yellowstone Landscape ............................. 407-446-6010

GIFT BASKETS Baskets by Nancy ..................................... 407-658-7724 The Welcome Basket................................. 386-279-7536

LAWN/SHRUB SPRAYING

GLASS & MIRROR

All Florida Pest Control .............................. 407-385-2190 B&M Landscape Concepts......................... 407-677-7799 D.M. Koehn Landscaping Inc. .................... 904-716-0683 Florida Pest Control................................... 407-896-6601 Hogan Landscapes, Inc. ........................... 407-283-5296 Luke Brothers Landscape Services .... 727-937-6448 ext 2045 Massey Services ....................................... 407-645-2500 Servello & Son, Inc. ................................... 386-753-1100 Sterling Pest Control, Inc. .......................... 407-277-7378 US Lawns ................................................. 407-319-9044

Patriot Glass Repair, LLC ........................... 321-443-8427

GOLF CAR/TRIKES/LEASING/SALES/SERVICES Advantage Golf Cars ................................. 407-440-2804 Bargin Carts ............................................. 863-438-0043 Golf & Electric Vehicles .............................. 407-568-2122 Orlando Golf Cars ..................................... 407-426-9727

GUTTERS/PROTECTION/CLEANING AAPCO Florida-A Division of AAPCO Group . 800-728-2690 Awnclean ................................................. 813-258-9344 Mallard Systems ....................................... 321-804-4907

LEASING COMPANY Condo Experts USA Inc. ............................. 305-502-7888 National Efficiency Systems Inc .................. 877-769-2334

HARDWARE RAPCO Supply .......................................... 800-678-0023 VingCard Elsafe ........................................ 214-789-5340

LEGAL lAW offices of heist, Weisse & Wolk, P.A. ph: 407/872-1995 FaX: 407/872-1725

HUMAN DIRECTIONAL/SPINNERS Aarrow Sign Spinners................................ 301-221-4752

Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038

INSURANCE SALES Marsh & McLennan Agency ....................... 407-849-0333 UNRM ...................................................... 718-387-3031

INSURANCE SERVICES/RISK MANAGEMENT Marsh & McLennan Agency ....................... 407-849-0333 UNRM ...................................................... 718-387-3031 Yardi Systems, Inc..................................... 407-921-8526

INTERNET SERVICES AND DESIGN Apartment List .......................................... 770-617-8812 Apartments.com ....................................... 813-504-0507 Bright House Networks .............................. 813-436-2214 GStarr LLC ............................................... 407-473-3968

38

THE KEY www.aago.org

\

Law Office of James I Barron, III, P.A. ......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Reisch Consulting Group, Inc. .................... 407-628-2742 Warren & Skaggs, PLLC ............................ 407-792-5659

LEAK DETECTION Healthy Home Environmental Services, LLC .....407-273-9387

MAINTENANCE REPAIRS EDC Services Group .................................. 407-771-4442 EPIC Home Services, Inc............................ 407-415-3588 Urban Jungle Wildlife Removal ................... 321-438-4294

MAINTENANCE SUPPLIES

Chadwell Supply ....................................... 888-341-2423 Chromate Industrial Corp ........................... 407-340-1565 EDC Services Group .................................. 407-771-4442 HD Supply ................................................ 407-232-0097 Lowe’s Companies .................................... 336-232-4816 Maintenance Supply Headquarters ............. 813-299-9338 Marcone Supply........................................ 407-422-8381 RAPCO Supply .......................................... 800-678-0023 Softwash Systems .................................... 407-519-1235 Wilmar Industries ...................................... 954-815-0800

MANAGEMENT CONSULTANT Satisfacts Research .................................. 866-655-1490

MARKET RESEARCH 407apartments ......................................... 407-505-4332 ALN Apartment Data, Inc. .............. 800-643-6416 Ext 205 CoStar Group, The..................................... 321-558-4061 MyRentComps.com .................................. 407-206-3791

MICROWAVE OVEN PARTS RAPCO Supply .......................................... 800-678-0023

MOLD/ASBESTOS/LEAD REMEDIATION/ RESTORATION & CONSULTING Baxter Restoration .................................... 407-423-5553 C & B Carpet and Upholstery Cleaning, ...... 407-354-1769 Coastal Reconstruction Group .................... 407-644-1800 ELG Property Solutions .............................. 407-791-2991 G & H Carpet Care, Inc .............................. 407-671-7877 Lynch’s CCC and Restorations, Inc ............. 407-366-0010 Recromax................................................. 407-455-0955 SERVPRO of Winter Park. .......................... 407-678-5391

MOLD INSPECTION SERVICES Air Quality Assessors................................. 407-233-0493 Healthy Home Environmental Services, LLC .. 407-273-9387

MOLD INSPECTION SERVICES Air Quality Assessors................................. 407-233-0493

MOVING & STORAGE Knight Speed Moving ................................ 800-591-0161

MULTIFAMILY MARKET RESEARCH & ANALYSIS ALN Apartment Data, Inc. .............. 800-643-6416 Ext 205

NEWSLETTERS Resident News.......................................... 800-961-1916

ONLINE MARKET SURVEY MyRentComps.com .................................. 407-206-3791

ORNAMENTAL IRON WORKS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850

OUTDOOR/INDOOR FURNITURE/REFINISHING sunbrite outdoor furniture 407/294-9041 new sling & straP Furniture re-Finish • re-straP • re-sling

Admiral’s Casual Furniture......................... 800-999-2589 ET & T Distributors, Inc. ............................. 888-642-2226 Florida Patio Furniture & Restrapping, LLC.. 407-483-7922 Sunbrite Outdoor Furniture ........................ 407-294-9041

PAINTING (APPLICATORS)

intellectuAl design, inc.

407-847-2330 Painting - Cabinets - remodeling

AAPCO Florida-A Division of AAPCO Group . 800-728-2690 All Renew Services, LLC. ........................... 904-386-1762 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc. ................................................... 407-367-9022 ELG Property Solutions .............................. 407-791-2991 EPIC Home Services, Inc............................ 407-415-3588 GDE Renovations, Inc. ............................... 407-321-8886 Hydroswift Cleaning Inc ............................. 407-568-9096 Intellectual Designs, Inc. ............................ 407-847-2330 Jim Cary Painting...................................... 407-468-6057 JIM Property Services, LLC ........................ 888-222-6013 Luminous Painting & Renovating, LLC ........ 407-542-3514 Ox-Built Construction, LLC......................... 770-485-3698 Porter/PPG Paints ..................................... 407-947-8570 Preferred Maintenance .............................. 904-217-3196 Professional Painting of Central Florida....... 321-402-2087

THE KEY YELLOW PAGES Renovia .................................................... 866-271-2148

r-tistic interiOrs, inc.

407/677-6197 • interior Painting • drywall rePair • texturing • tile

R-Tistic Interiors ....................................... 407-677-6197 Statewide Construction.............................. 407-282-2809 ZMG Construction, Inc. .............................. 407-865-5771

PAINTS & SUPPLIES Behr Paint Corporation .............................. 407-341-2759 Color Wheel Paints .................................... 407-293-6810 Home Depot (The) ..................................... 407-417-0252 Lowe’s Companies .................................... 336-232-4816 Paint Drop by Valspar (The)........................ 407-816-9146 Porter/PPG Paints ..................................... 407-947-8570 Professional Painting of Central Florida....... 321-402-2087 RAPCO Supply .......................................... 800-678-0023 Sherwin Williams Company (The) ............... 407-468-9671 Valspar Corporation................................... 512-820-4328

PARKING LOT MAINTENANCE All County Pavement Management Solutions an M&M Asphalt Co. ................ 407-610-8069 All Terrain Tractor Service, Inc. ................... 386-218-6969 Asphalt365, Inc ....................................... 407-344-1194 CAM Services & Repair LLC....................... 321-246-2901 Criste Construction, Inc. ............................ 407-324-2222 Driveway Maintenance, Inc. ....................... 407-298-8558 Florida Pavement Services, Inc................... 407-538-5929 MRC Contracting, LLC ............................... 321-527-8801 Sunray Paving and Construction ................ 407-202-0716

PATIO/PORCH/RAILING AAPCO Florida-A Division of AAPCO Group . 800-728-2690

PATROL SERVICES Critical Intervention Services ...................... 407-408-6431 Memoreyes .............................................. 770-989-1776 Palm Security Services .............................. 877-824-4025 Patrol Services International ...................... 407-351-6565 Premier Security ....................................... 321-206-3881 Security and Investigations Inc. .................. 321-960-6672 Signal 88 Security North Orlando ............... 407-267-5611 Veterans Security Corps of America, Inc ..... 954-731-5161

PERSONNEL/TEMPORARY SERVICES

Moen ....................................................... 813-394-0363 RAPCO Supply .......................................... 800-678-0023 Reliance Plumbing .................................... 407-831-4459 Roto Rooter .............................................. 407-855-7900 Service Master Plumbing Services ............. 407-671-6494 Wilmar Industries ...................................... 954-815-0800

PRE-EMPLOYMENT/RESIDENT SCREENING CoreLogic SafeRent .................................. 855-491-2696 First Advantage ......................................... 800-590-8535 On-Site.com ............................................. 407-370-4648 RealPage Inc. ........................................... 972-820-3015 Resident Check......................................... 800-491-2580 Yardi Systems, Inc..................................... 407-921-8526

PRESSURE WASHING/EXTERIOR BUILDING CLEANING Awnclean ................................................. 813-258-9344 Asphalt365, Inc ........................................ 407-344-1194 DRS Inc. ................................................... 407-367-9022 Elite Pest Systems .................................... 407-331-0030 Globiserv, Inc. ........................................... 407-341-7651 Jim Cary Painting...................................... 407-468-6057 Mallard Systems ....................................... 321-804-4907 Maxter Building Maintenance Inc. .............. 407-990-2910 Professional Painting of Central Florida....... 321-402-2087 Ox-Built Construction, LLC......................... 770-485-3698 Renovia .................................................... 866-271-2148 Sparkling Clean ........................................ 407-247-0333 Squeegee Squad ...................................... 407-921-0072 Total Green Cleaning, Inc. .......................... 407-413-5561

PRINTING/TYPESETTING/GRAPHIC ARTS Apartment Finder Magazine ........... 407-894-3847 ext 120 American Heritage Press ....................... 407-679-2000 Central Communications, LLC ................ 407-936-5650 Fast Signs ............................................ 407-774-0003 For Rent Media Solutions........................... 800-882-5659 Multifamily Exclusive ............................. 407-366-4444 RentPath .................................................. 407-888-0745 Koncept Design Studio .............................. 404-888-0198

PROMOTIONAL PRODUCTS/EVENTS Central Communications, LLC ................ 407-936-5650 Koncept Design Studio .............................. 404-888-0198 Multifamily Exclusive ................................. 407-366-4444 0pinions Vary ............................................ 407-733-4351 World Advertising of Florida ....................... 813-835-9500

hh stAffing services, inc 407/401-9496

PUBLIC RELATIONS

From regional managers to grounds maintenanCe – give us a Call

PUBLISHERS

Apartmentjobs.com ................................... 877-682-6200 BG Staffing ............................................... 813-314-2069 HH Staffing ............................................... 407-401-9496 Liberty Group, The..................................... 407-512-6408 RecruiterMixer .......................................... 407-641-5577

PET SERVICES/SITTING Pet Playground Products ........................... 334-318-5548 PooPrints Central Florida ........................... 407-496-3133

PLANTS/PLANTING SUPPLIES Greater Outdoors Lawn Care ..................... 407-438-1601 Royal Landscape Nursery .......................... 407-296-3042

PLAYGROUND AND PARK EQUIPMENT Pet Playground Products .................................. 334-318-5548

PLAYGROUND/SHADE & PARK EQUIPMENT ET & T Distributors, Inc. ............................. 888-642-2226 Korkat Inc................................................. 770-214-9322 Pet Playground Products ........................... 334-318-5548 Top Line Recreation .................................. 800-921-4509

PLUMBING PARTS/SUPPLIES/SERVICES service mAster Plumbing 407/671-6494 now you Can Call a name you Can trust

American Backflow Testing ........................ 877-393-5544 Avalon Manufacturing ............................... 407-619-1463 Coastal Backflow, LLC ............................... 386-837-2027 Ferran ...................................................... 407-422-3531 Five Star Claims Adjusting . ....................... 321-652-0878 Flo-Tec Automation . ................................. 727-531-8796 Harvey Baker Plumbing, Inc. ...................... 407-859-3572

0pinions Vary ............................................ 407-733-4351 407apartments ......................................... 407-505-4332 Apartment Finder Magazine ..............407-894-3847 X 120 For Rent Media Solutions........................... 800-882-5659 RentPath .................................................. 407-888-0745

PURCHASING SERVICES Buyers Access .......................................... 303-991-5580

REAL ESTATE BROKERAGE/MULTI-FAMILY/ APPRAISAL/DEVELOPER Apartment Hunters.................................... 407-930-4607 Condo Experts USA Inc. ............................. 305-502-7888 Marcus & Millichap ................................... 407-557-3800 Reisch Consulting Group, Inc. .................... 407-628-2742

REFERRAL SERVICES Apartment Hunters.................................... 407-930-4607 Monument Adjustment Bureau .................. 407-308-3999 The Welcome Basket................................. 386-279-7536

REHAB g & f renovAtions, inc.

407-732-7911 multi-Family renovation sPeCialist

AAPCO Florida-A Division of AAPCO Group. ....................................... 800-728-2690 All Renew Services, LLC. ........................... 904-386-1762 Allsouth Renovations, Inc. .......................... 888-323-8601 BST-Armorcon .......................................... 407-999-5054 CN Prestige Contracting LLC ..................... 561-718-0302 vCoastal Reconstruction Group .................. 407-644-1800 Commercial Flooring Distributors ............... 386-668-0121 Custom Klosets and Cabinets .................... 813-246-4806

DBK ......................................................... 386-860-2050 EDC Services Group .................................. 407-771-4442 G & F Renovations, Inc. ............................. 407-732-7911 GDE Renovations, Inc. ............................... 407-321-8886 Kay Green Design, Inc. .............................. 407-246-7155 Randazzo Builders, Inc. ............................. 352-385-4783 Renovation Group, Inc (The) ....................... 866-417-7350 Service Master Plumbing Services ............. 407-671-6494 Spraggins, Inc........................................... 407-295-4150 Statewide Construction ............................. 407-282-2809 Switch Electric LLC ................................... 800-929-5035 TB Roofing & Construction......................... 727-545-8272 Turnz, LLC ................................................ 407-770-2200 Windsor Redevelopment Corp .................... 813-854-3800 ZMG Construction, Inc. .............................. 407-865-5771

RELOCATION SERVICES Apartment Hunters.................................... 407-930-4607 Apartment List .......................................... 770-617-8812

REMODELING

cutting edge cArPet 407/244-5588 “your ComPlete Flooring sourCe”

AJS Building & Renovations ....................... 407-298-9700 Amerikote Enterprises, Inc. ........................ 407-884-5900 AMH Construction, Inc............................... 407-408-1822 Artisian Refinishing ................................... 407-952-7241 BST-Armorcon .......................................... 407-999-5054 Camp Construction Services ...................... 813-622-6610 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc. ................................................... 407-367-9022 Harrison Brown Construction ..................... 407-637-2985 Kay Green Design, Inc. .............................. 407-246-7155 Kitchen Solvers of Orlando......................... 407-603-1945 Luminous Painting & Renovating, LLC ........ 407-542-3514 Moen ....................................................... 813-394-0363 Mr. Fix It All, Inc......................................... 678-891-7704 Ox-Built Construction, LLC......................... 770-485-3698 Paramount Drywall, Inc.............................. 305-828-4757 Quality Restoration & Renovations .............. 813-517-1555 Solidway Construction, Inc. ........................ 407-383-5609 Switch Electric LLC ................................... 800-929-5035

RESIDENT RETENTION Cares By Apartment Life ............................ 407-408-4245 Satisfacts Research .................................. 866-655-1490

RESIDENT SURVEYS National Efficiency Systems Inc .............. 877-769-2334 Satisfacts Research .................................. 866-655-1490

RESIDENTIAL PRODUCTS/SERVICES Apartments.com ....................................... 813-504-0507 Counter Crew ........................................... 407-975-3796 Monument Adjustment Bureau .................. 407-308-3999 One Call Now............................................ 937-573-2346 Palm Security Services .............................. 877-824-4025 PooPrints Central Florida ........................... 407-496-3133

RESTORATION - FIRE, WATER, & WIND INSURANCE

coAstAl reconstruction grouP 407-644-1800 rebuild – renovate – reCouP www.coastalreconstruciton.com

Accident Cleaners..................................... 407-438-9699 AJS Building & Renovations....................... 407-298-9700 AMH Construction, Inc............................... 407-408-1822 Baxter Restoration .................................... 407-423-5553 C & B Carpet and Upholstery Cleaning, ...... 407-654-1769 Coastal Reconstruction Group.................... 407-644-1800 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc.................................................... 407-367-9022 Elite Steam, Inc......................................... 407-209-9843 ELG Property Solutions .............................. 407-791-2991 Five Star Claims Adjusting . ....................... 321-652-0878 Kitchen Solvers of Orlando ........................ 407-603-1945 Ox-Built Construction, LLC ........................ 770-485-3698 Recromax................................................. 407-455-0955 Renovation Group, Inc. (The) ...................... 866-417-7350 Reliance Plumbing .................................... 407-831-4459 SWET Construction Group ......................... 321-594-5569 Undisputed Steamer ................................. 407-927-2917 Windsor Redevelopment Corp.................... 813-854-3800

JANUARY/FEBRUARY 2017

39

THE KEY YELLOW PAGES SHOWER ENCLOSURES

ROOF AND EXTERIOR CLEANING DRS Inc.................................................... 407-367-9022 mallard systems ....................... 877-382-5620 Petersen Dean Roofing & Solar .................. 407-857-1757 Renovia .................................................... 866-271-2148 Softwash Systems .................................... 407-519-1235 Squeegee Squad ...................................... 407-921-0072 Urban Jungle Wildlife Removal................... 321-438-4294

ROOFING CONTRACTORS/CONSULTANTS AAPCO Florida-A Division of AAPCO Group. ..................................... 800-728-2690 Avalon Manufacturing ............................... 407-619-1463 Camp Construction Services ...................... 813-622-6610 DRS Inc.................................................... 407-367-9022 ECS ......................................................... 407-859-8378 Five Star Claims Adjusting . ....................... 321-652-0878 G & F Renovations, Inc. ............................. 407-732-7911 GDE Renovations, Inc. ............................... 407-321-8886 Global Roofing, LLC .................................. 407-732-7911 Go Builders .............................................. 407-786-2171 Gulf Western Roofing ................................ 321-443-8096 Ox-Built Construction, LLC ........................ 770-485-3698 Performance Roofing ................................ 407-210-1503 Petersen Dean Roofing & Solar .................. 407-857-1757 Quality Roofing of Florida, Inc. ................... 813-620-4797 Randazzo Builders, Inc. ............................. 352-385-4783 Rhyne Restoration, Inc............................... 407-556-3997 R/J Group, Inc .......................................... 386-760-0764 Stratus Construction & Roofing .................. 407-625-5866 Solidway Construction, Inc......................... 407-383-5609 Sun Coast Roofing Services. ...................... 407-322-2925 TB Roofing & Construction ........................ 727-545-8272 Watermark Restoration.............................. 770-853-8641 Zee’s Roofing and Construction, Inc. .......... 407-875-2225 ZMG Construction, Inc............................... 407-865-5771

SECURITY SERVICES/ON-SITE

criticAl intervention services SPECIALIZING IN SECURITY AND PATROL SERVICES

407/408-6431

PAtriot glAss rePAir, llc 321-443-8427

www.PatriotGlassrepairllc.com Patriot Glass Repair, LLC ........................... 321-443-8427

SIDING/INSTALLATION AAPCO Florida-A Division of AAPCO Group ........................................ 800-728-2690 Ox-Built Construction, LLC ........................ 770-485-3698

SIDEWALK REPAIRS/GRINDING Florida Pavement Services, Inc. ................. 407-538-5929 MRC Contracting, LLC ............................... 321-527-8801 Shayne Systems, Inc. ................................ 407-299-2552

SIGNS/FLAGS/BANNERS d. sink, inc.

321/231-5804 Flags • banners • signs • weekend direCtionals American Heritage Press ........................... 407-679-2000 Central Communications, LLC.................... 407-936-5650 Concrete Sidewalk Repair, LLC. ................. 855-255-3935 D. Sink, Inc. .............................................. 407-474-8274 DeNyse Companies................................... 727-366-9267 Fast Signs ................................................ 407-774-0003 Oakhurst Signs ......................................... 407-982-5494 Resident News ......................................... 800-961-1916

SPA & POOL HEATERS Spies Pool, LLC ........................................ 407-847-2771

SPRINKLER SYSTEMS (IRRIGATION) Service Master Plumbing Services ............. 407-671-6494 ValleyCrest Landscape Maintenance .......... 407-702-4929

SWIMMING POOL CHEMICALS/SUPPLIES/ CLEANING Poolsure....................................... 800-858-7665 ext 147 Spies Pool, LLC ........................................ 407-847-2771 Vermana .................................................. 888-599-2477

SWIMMING POOL REPAIRS & RENOVATION

jeFF.ezell@kkPseCuritygrouP.Com Complete Access Control of Central Florida, Inc. ........................................... 407-381-3995 Critical Intervention Services...................... 407-408-6431 Fidelity Security Agency LLC ...................... 407-542-1529 Freeman Security Services Inc. .................. 407-507-3880 Memoreyes .............................................. 770-989-1776 Palm Security Services.............................. 877-824-4025 Patrol Services International ...................... 407-351-6565 Premier Security ....................................... 321-206-3881 Quick Response Fire Protection ................. 407-469-2134 Security and Investigations Inc. .................. 321-960-6672 Spot Industries, Inc. ................................. 407-468-7784 Systems Group, The .................................. 407-532-6021 Veterans Security Corps of America, Inc ..... 954-731-5161

SECURITY SYSTEMS/SERVICE, INSTALLATION & MONITORING Advantage Integration Technology .............. 407-816-9101 Critical Intervention Services...................... 407-408-6431 Freeman Security Services Inc. .................. 407-507-3880 Firetronics, Inc. ......................................... 407-774-6900 Premier Security ....................................... 321-206-3881 Royce Integrated Solutions ........................ 843-421-0699 Systems Group, The .................................. 407-532-6021 Veterans Security Corps of America, Inc ..... 954-731-5161

SEWER/SEPTIC Harvey Baker Plumbing, Inc. ..................... 407-859-3572 Reliance Plumbing .................................... 407-831-4459 Service Master Plumbing Services ............. 407-671-6494

Poolsure....................................... 800-858-7665 ext 147 RAPCO Supply .......................................... 800-678-0023 Spies Pool, LLC ........................................ 407-847-2771 Vermana .................................................. 888-599-2477

TELECOMMUNICATIONS & ENTERTAINMENT SERVICES Bright House Networks.............................. 813-436-2214 Century Link MDU..................................... 407-889-6269 Indatus..................................................... 800-727-4246 One Call Now ........................................... 937-573-2346 Summit Broadband ................................... 407-996-8900

TELEPHONE ANSWERING SERVICES/ PAY TELEPHONES CallMaX ................................................... 770-919-9771 Indatus..................................................... 800-727-4246 RealPage Inc. ........................................... 972-820-3015

TENNIS COURTS MRC Contracting ...................................... 321-527-8801

TREE SERVICES Competitive Edge Landscaping .................. 407-391-1532 Superior Ideas, Inc. ................................... 407-416-7755 The Davey Tree Expert............................... 407-331-8020

TURN KEY All Renew Services, LLC. ........................... 904-386-1762 DRS Inc.................................................... 407-367-9022 EPIC Home Services, Inc............................ 407-415-3588 Hydroswift Cleaning Inc. ............................ 407-568-9096 Luminous Painting & Renovating, LLC ........ 407-542-3514

Preferred Maintenance.............................. 904-217-3196 Sparkling Clean ........................................ 407-247-0333 Turnz, LLC ................................................ 407-770-2200

TV/CABLE Bright House Networks.............................. 813-436-2214 Summit Broadband ................................... 407-996-8900

UTILITIES AUM ........................................................ 800-418-5393 Conservice ............................................... 904-415-3963 Deep Green Waste & Recycling, LLC ......... 813-727-9622 Duke Energy............................................. 866-843-6546 Energy Management Systems, Inc. 800-965-9642 ext 403 NWP Services Corporation......................... 949-253-2512

VENDED LAUNDRY Aaxon Laundry Systems ........................ 954-772-7100

VOICEMAIL/MESSAGING CallMaX ................................................... 770-919-9771 One Call Now ........................................... 937-573-2346 SightPlan ................................................. 407-230-3594

WASTE/RECYCLING/SPECIALTY/CONSULTING Accelerated Waste Solutions of North America LLC. ......................... 866-698-2874 Advanced Disposal ................................... 407-464-0664 Affinity Waste Solutions ............................. 407-468-5387 City Recycling Group, LLC...................... 813-377-5900 Conex Recycling Corporation ..................... 866-879-2663 Deep Green Waste & Recycling, LLC ......... 813-727-9622 Invisible Waste Services ............................ 407-509-1293 Premium Trash Services ............................ 321-872-7497 Recycling Textile Management (RTM) ......... 404-557-1234 Skinner Waste Solutions ........................... 904-683-6755 Sunshine Recycling Group ......................... 407-843-7990 Valet Waste, Inc. ....................................... 877-574-2587 Waste Management .................................. 407-687-5079 Waste Pro of Florida.................................. 321-377-5391

WASTE REMOVAL/CONSULTING Advanced Disposal ................................... 407-464-0664 Affinity Waste Solutions ............................. 407-468-5387 Invisible Waste Services ............................ 407-509-1293 Deep Green Waste & Recycling, LLC ......... 813-727-9622 Premium Trash Services ............................ 321-872-7497 Reliance Plumbing .................................... 407-831-4459 Skinner Waste Solutions ........................... 904-683-6755 Valet Waste, Inc. ....................................... 877-574-2587 Waste Pro of Florida.................................. 321-377-5391

WATER CONSERVATION Moen ....................................................... 813-394-0363 NWP Services Corporation......................... 949-253-2512 Orlando Utilities Commission ..................... 407-434-2248 Service Master Plumbing Services ............. 407-671-6494 WaterSignal.............................................. 404-566-1978

WATERPROOFING Criste Construction, Inc ............................. 407-324-2222 DRS Inc.................................................... 407-367-9022 Ox-Built Construction, LLC ........................ 770-485-3698 Renovia .................................................... 866-271-2148

WATER/SEWER SUB-METERING American Metering Services, Inc. ............... 941-358-1253 Energy Management Systems, Inc. 800-965-9642 ext 403 NWP Services Corporation......................... 949-253-2512 Ocius ............................................. 12-850-3500 Ext 216 Service Master Plumbing Services ............. 407-671-6494

WINDOW CLEANING Squeegee Squad ...................................... 407-921-0072

WINDOW/SCREEN/DOOR REPLACEMENT PARTS Champion Window Inc............................... 407-878-7482 Collis Roofing, Inc ..................................... 321-441-2300

did you know you can BOLD your listing and add color for added attention!

CALL 40

THE KEY www.aago.org

404-257-8782 for more details

Outlook remains mixed for the apartment industry Apartment Industry Advocates,

Add my name to the long list of individuals who did not take the candidacy of Donald Trump seriously and publically doubted whether could win a Presidential general election. My sin is even greater since I am inside the beltway and in “the business” of politics and policy. This is my job! How could I have not seen this coming?

I could lay the blame for missing the signs of a Trump victory at the feet of pollsters and pundits on whom I rely to give me the best data and intelligence on the minds of the electorate, but that would be a cop out. Realistically, I think my bias against someone like Donald Trump was in place long before he became a threat. I, like so many in the machine of Washington, D.C., am disconnected from the working class voter in places like Pennsylvania, Wisconsin and Ohio who gave President-elect Trump the White House. While my life and the lives of most of those with whom I am close have hummed along in the present economy, millions of others have watched their jobs disappear with little perceived care or concern from the political system and more precisely the two political parties. Their anger crossed party identification and found a home with Mr. Trump.

Okay, so an epic fail on the part of people who should know better.

Stipulated. What happens next? What can we expect from a Trump White House? And GOP majorities in both Houses of Congress?

With hindsight now available to us, I think managing expectations is important here.

Mr. Trump promised a lot of things on the campaign trail – the wall, mass deportations, a blockade against Muslims (or some nuanced variation of that), special prosecutor for Hillary Clinton, large-scale tax reform and shredded trade agreements. In the first week of his pre-administration, Mr. Trump has already softened his rhetoric on several of these items. The wall may turn out to be a fence or simply stronger border-security measures, “mass” deportations will be focused on criminals (something the Obama Administration does now) and continued pursuit of the Clinton email scandal is fading from the priority list. Certainly many in the body politic will be pleased if these moderations hold; however, others in the Trump coalition will not be happy. Time will tell if he sticks to his new position on these issues, especially with Steve Bannon, the voice of the alt-right in the President-elect’s ear.

What else happens in a Trump first term will also be heavily influenced by the Congress, of course. And also contrary to expectations, the GOP held its control of the Senate and took only glancing blows to its majority in the House. We have one-party,

Republican rule for the first time since 2006. While the control of the levers of power is not absolute (recall the cloture rule in the Senate), it is strong enough that we can expect a more streamlined path to passage for some legislative priorities – Obamacare repeal and regulatory reform, among others. For others, the path remains difficult but is more doable than was anticipated under a Clinton Administration – see tax reform.

For our part, the outlook remains mixed for the apartment industry.

Regulatory reform and independent moves by the President-elect to pull back on regulations issued by the Obama team will likely address several areas of concern such as Waters of the United States, the overtime rule and IRS rules on valuation of family-owned businesses. Bigger-picture issues such as the future of Fannie Mae and Freddie Mac, some areas of tax law and immigration reform have the potential to cut both ways for owners and operators of apartment homes. Thus, it is critically important that everyone get involved in NAA’s Advocacy365 program and commit to carrying the message of the apartment industry to their representatives in Congress.

Advocacy365, as the name implies, is a year-round effort; however, there is one particular day when the industry combines forces in Washington, D.C. to show our strength and press the case for our concerns. The 2017 NAA Capitol Conference and Lobby Day takes place on March 7 and 8 at the JW Marriott in downtown Washington. There will be a briefing on the issues, training on how to be an effective advocate and expert perspective on the new Administration from Presidential historian Doris Kearns Goodwin.

There are more than 50 new Representatives and Senators who need educating on our industry and our issues and 485 incumbents returning for a new Congress and Administration who want to know where we stand. Please join us.

This is an historic time for our country and we should take stock of that. There is also the reality of public policy concerns that must be our focus in the immediate term. I hope you all will join me in ensuring those concerns are addressed to the benefit of owners, operators and residents.

Talk to you next month.

Regards, — Gregory S. Brown NAA Vice President of Government Affairs

JANUARY/FEBRUARY 2017

41

LEGAL NEWS by KEVIN KNIGHT

THREE RECENT VERDICTS This article will examine a few common slip and fall scenarios and their legal outcome:

Tarraza vs. Esca Investment, Inc., Miami-Dade County Case No. 14-8415-CA (August 4, 2016):

Jones v Miami Dade County, Miami-Dade County Case No: 12-4944-CA (February 18, 2016):

Tarraza was a tenant in an apartment owned by Esca and claimed that the Esca was negligent in allowing water to leak into his unit, causing him to slip and fall. Esca denied negligence and further asserted that Tarraza’s negligence caused his injury.

In this case, Jones slipped and fell as a result of grease on a Miami sidewalk. She sued the County and a private corporation (sports club) that operated grills next to the sidewalk. The County denied actual or constructive knowledge of the greasy substance and the private corporation was no longer in existence at the time of the trial.

Tarraza suffered a laceration of his right forearm when By: Kevin Knight it went through a nearby window after he slipped and fell on water that leaked into his apartment. As a result of the injury, Tarraza suffered permanent nerve damage to right arm with continuing chronic pain.

Jones testified that she visited the sports club and she slipped and fell as a result of a greasy and slippery foreign substance on the Tarraza asserted that he lost wages and earning capacity in his sidewalk. Jones contended that the sidewalk was greasy because employment as a propeller repairman based on his injuries. In the sports club regularly operated barbecue grills which created particular, his job required that he use a heavy hammer frequently the greasy substance on the sidewalk for a sufficient length of time which he could no longer do. Tarraza offered a vocational that the County should have been aware. The County maintained rehabilitation expert’s opinion that Tarraza sustained a significant the sidewalk. Jones suffered an ankle fracture as a result of the loss of future earnings as a result of his inability to be promoted fall and had surgery involving implantation of orthopedic rod and into a higher paying position. screws. The County stated that it never received any complaints Esca disputed Tarraza’s version of the accident. In particular, or service requests related to grease or any other obstructions on the hospital records reflected that Tarraza lacerated his arm the sidewalk. when the glass in a window pane broke while he was trying to VERDICT: The jury found the County 50% negligent and the open the window. Tarraza’s vocational rehabilitation expert also sports club 50% negligent. Jones was awarded total gross damages admitted on cross examination that Tarraza’s general poor health of $166,830, for which the County was responsible for $83,415. was also a factor in his future work expectancy. Esca’s vocational rehabilitation expert opined that there was nothing preventing Tarraza from finding gainful employment in another occupation and the potential to earn more money in a different occupation.

Esca also disputed Tarraza’s physiatrist’s opinion that Tarraza suffered a permanent injury that would prevent him from using a heavy hammer. Esca pointed out that the expert had never offered this opinion prior to trial and also failed to consider Tarraza’s other significant health problems which would impact his employability in the future.

Esca’s expert orthopedic surgeon stated that Tarraza could return to work without limitations.

VERDICT: The jury found Esca 35% negligent and Tarraza 65% comparatively negligent and awarded Tarraza gross damages of $101,332. These damages would be reduced by 65%. Tarraza was not awarded damages for future pain and suffering.

Esca filed a motion for post-verdict reduction, setoff and entry of final judgment finding that Tarraza should recover nothing and Tarraza filed a post-trial motion for new trial based on several points including the lack of a damage award for future pain and suffering.

CONCLUSION: Landlords should document their efforts to maintain the property and especially the common areas and should timely respond to any complaints involving slippery surfaces.

42 42 THETHE KEYKEY www.aago.org www.aago.org

And So It Was...

Thanks for Giving Luncheon On November 11th, over 150 attendees gathered at the Hilton Orlando/Altamonte Springs for AAGO’s annual Thanks for Giving Luncheon.

Upon their arrival, members donated wonderful gifts for AAGO’s Toys for Tots drive.

Members had a blast kicking off the holiday season by celebrating AAGO volunteers and their positive impact on the association.

During lunch, members also enjoyed a heartwarming presentation from Sean Bailey, the President of the AAGO Foundation.

Congratulations once again to Joseph Rosenwasser from Meadow Wood Property Company who was the 2016 Management Volunteer of the Year and Erin Toung from ET&T Distributors who was the 2016 Supplier Volunteer of the Year. Your thoughtful contributions and dedication to the association are truly inspiring to all those around you.

We would also like to take this opportunity to say congratulations to Bryce Heath who was the first ever recipient of the Volunteer of the Year Award presented by the AAGO Foundation.

Thank you for your service and enthusiastic volunteerism.

Last but certainly not least, we would like to take this opportunity to thank all of our 2016 Volunteer Instructors who graciously shared their knowledge and expertise with AAGO students. We couldn’t offer our cuttingedge education programs without all of your help!

JANUARY/FEBRUARY JANUARY/FEBRUARY2017 2017

43 43

LegaLine The Law Offices of Heist, Weisse & Wolk, P.A.

Dear Harry, Our resident selection criteria indicates that an applicant will be denied for any felony convictions within the past seven years. It has been this way since I begin working in property management. I just read that the law has changed and our policy may be illegal. We just had a screening report come back showing a felony for cocaine possession from three years ago. We normally would decline the applicant. The applicant just called us, and I was able to put him off for a bit, stating that this felony conviction showed up and that I needed to check with my regional. The applicant said that the report was accurate and that he did have a conviction for which he served a year in jail. He is adamant that we cannot deny him on that basis now. Is he correct?

Signed: “Screening in Sanford” Dear Screening, The US Supreme Court has held that a policy or action that has a discriminatory “impact” on protected classes is illegal. Minorities (a protected class) have a higher rate of convictions for felony offenses. If you have a blanket policy that states that you will deny applicants for felonies, then protected classes will be ”impacted” more by your policy, no matter how reasonable you may feel your policy may be or what the rationale may be behind your policy. HUD recently came out with some guidelines trying to explain how your resident selection criteria may have a disparate impact on protected classes if you have a blanket policy of denying an applicant for felony convictions. The main convictions that come up and cause the most denials are those for drug possession.

With the Supreme Court ruling and the HUD guidelines, you need to consult you attorney and have your criteria reviewed, as you may have to overlook one or possibly even more drug possession convictions. If the conviction is for distribution or manufacture or illegal drugs, it still is clear that you can deny the applicant.

Harry Heist

Dear Harry, We provide a/c filters for our residents, and ask them to change the filters once every three months. One of our longtime residents had an a/c problem, and upon inspection our maintenance staff determined that the a/c filter probably had not been changed in over a year. The air handler had to be replaced, and our maintenance tech is certain that the failure was caused by the increased burden on the blower motor due to the resident’s failure to change the filter. We presented a bill for over $2000 to the resident two months ago, and to date nothing has been paid. My regional wants me to evict the resident, and our attorney is saying that we do not have a good case.

Should we evict? Can we force the resident to pay?

Signed, “Unfiltered in Umatilla” Dear Unfiltered, You have a number of problems that will most likely prevent you from evicting or charging the resident. You need to be able to prove that the resident’s failure to change the filter caused the a/c unit to fail. A/C units fail for many reasons, and excess strain due to failure to change a filter is just one of many. The other problem is that if you accepted rent from the resident despite the fact that the resident failed to pay you for the a/c repair, you may have waived your right to take further action. If a resident owes you a sum and fails to pay, the resident is in noncompliance. If a resident is in noncompliance, you should not be accepting rent from the resident until such time as the noncompliance is cured. Each time you accept rent, you are forgiving the noncompliance that may have occurred. When a resident does something “wrong”, in this case not paying you for the a/c repair, then you must stop accepting rent from that resident if you wish to proceed on taking legal action. The real issue here is the fact that your maintenance tech is not checking the a/c filters on a regular basis. You cannot rely upon a resident to do this. No lease clause will make a resident do or not do something. Leaving the replacement of the a/c filters up to a resident, as simple as the task may be, LegaLine

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is just a recipe for disaster. If your attorney advises against the eviction, you should follow this advice and implement a company policy under which the maintenance tech or other staff member regularly checks the a/c unit in the apartments and changes the filters when needed.

Dear Harry, Our company just implemented a new online payment system for the convenience of our residents. Most of the residents love it, and we like it as well. However, we have noticed a problem: our system will accept a partial payment. Some of our residents are not paying Dear Harry, the full amount at the beginning of the month, but One of our residents has sent in three service calls in are paying what they want when they want to pay the past six months for ripped screens. Two were for it. It is causing all kinds of confusion, as we end up the entry door screen, and one was for a bedroom preparing a 3-day notice, serving it, and then the window. Clearly, these screens are not ripping resident sometimes makes another partial payment or themselves, and we suspect the child of our resident pays the balance owed without the late fee. We see this is the culprit. We just don’t feel it is right to continue as a growing problem. Do you have any suggestions? to replace screens, but we have not actually seen our Signed, “Accepting online payments in Apopka” resident or his child damage the screens. We just get the service call. Do we have to keep making these Dear Accepting, repairs? This is not going to stop.

The software designers responsible for creating these Signed, “Torn in Tavares” programs do not take into consideration landlord/tenant law. Their goal is to make it easy for a resident to pay, Dear Torn, and they accomplish this goal. You cannot have residents Prior to July 1, 2013, you were required to make sure that making partial payments like this. Notify your company screens were always maintained throughout the tenancy. as soon as possible, and explain that you are losing control This meant that even if you suspected that the resident over what residents pay, when and how they pay it. Most was the cause of the damage, it was your obligation to of the online payment systems that are being developed repair or replace the screens unless you could prove the have a mechanism under which you can shut the resident resident caused the damage. With the new law change, out of the system and keep that resident from paying at you are only required to make sure that at the beginning all. This is necessary and will be used by you in the event of the tenancy, screens are “installed in a reasonable of evictions, or if there is an ongoing noncompliance and condition”, and you are only required to repair screen you know that you cannot accept the rent. Sadly, most of damage once annually. Now certainly you do not want these programs allow for partial payments. This has to to have a property where there are damaged screens, but be stopped immediately. Many residents who are allowed the law now has lessened your legal requirements. Does to make a partial payment will get in the habit of doing this mean code enforcement will not cite your property so. Your acceptance of a partial payment can create a if they find damaged screens? We are quite certain they major waiver issue, as you are agreeing to accept these still will, but the new law may cut down on you having partial payments each time the payment is made. The to repair screens caused by recurring resident damage, best systems allow for easy shutoff of the online payment and the new law makes it easier to require the resident ability of the resident and only will allow a resident to to either have the screens repaired or force them to pay pay the full amount owed. If you are implementing a for the screen repair. Speak to your maintenance tech as new system, make sure the lease reflects exactly how rent soon as possible, and make sure that from now on, you is to be paid and how the system will work. The online have a specific spot on your move-in inspection form or payment system that you thought was great could create logs you use to notate that the screens are all installed all kinds of legal complexities, including lost evictions or and in excellent shape at the beginning of any tenancy. If situations when you cannot even file an eviction and be during the tenancy you must repair or replace a screen, forced to accept a resident noncompliance. we advise taking photos before and after the repair, and Revised 12/5 of course, notate all repairs in the file.

LegaLine JANUARY/FEBRUARY 2017

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Connect With NAA Are You Ready to Apartmentalize at the Industry’s Largest, Most Important Annual Gathering?

By Marc Ross, Bob Ross Realty 2016 National Apartment Association Chairman of the Board

I

t’s time to Apartmentalize, which means taking your career, your team and your business to the next level. You can do it all at the apartment housing industry’s largest, most important annual gathering—the NAA Education Conference & Exposition— convening June 21-24 at the Georgia World Congress Center in Atlanta. Registration is now open at www.naahq.org/educonf Join nearly 10,000 of your peers in Atlanta for powerful education sessions, cutting-edge solutions and valuable networking. So get focused, get inspired and get going to #NAAEDU17.

The biggest discounts go to those who register early, so don’t delay and register today! And remember, you can save up to $375 when you register as a group.

Budgeting Got You Down? Look to NAA’s Premier Income & Expense Benchmarking Tool

Achieving success tomorrow requires one to take care of business today—that's why leading communities turn to the 2016 NAA Income & Expense Survey in Rental Apartment Communities (IES). Results of the 28th annual IES are available at www.naahq.org/16IES. The report presents data from garden and mid-rise/high-rise properties further segmented by individually metered and master-metered utilities allowing for definitive benchmarking. Survey data is presented in three forms: dollars per unit; dollars per square foot of rentable area; and dollars as a percentage of gross potential rent (GPR).

The survey includes an executive summary, detailed data, reports and charts about rental communities. More than 100 single markets are available. Each report provides comprehensive data and economic analysis including: market rent, metro area income and expenses, subsidized properties and utilities. Data for the 2016 survey is based on fiscal year 2015 data. The NAA member price is $175 for a single market and $625 for the full report. The price for non-members is $350 for a single market and $1,050 for the full report.

Be True to Your School: Register Today for the 2017 NAA Education Conference & Exposition

Everything student housing insiders need to succeed is at the 10th annual 2017 NAA Student Housing Conference & Exposition, Feb. 14-15, 2017, at the Hyatt Regency in Chicago. .

Get in on the latest trends, industry expertise, top suppliers and networking opportunities—all to take your success to the next level.

Attendees include student housing marketers, leasing and sales spe-

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THE KEY www.aago.org

cialists, property and portfolio managers, developers and suppliers.

Registration is now available at shce-naa.naahq.org. The first early-bird deadline—offering $150 off the registration investment— ends Dec. 16. Be sure to consider group registrations to take advantage of even further discounts.

In the Market for a New Product or Service? NAA has the Resources You Need

NAA is pleased to announce the all-new NAA Resource Center, available at www.NAAResourceCenter.org, a site for one-stop shopping for new products and services from suppliers who know the apartment market. At the Resource Center, you can: • Browse a searchable directory of supplier companies; • Catch up on the latest industry news; and • Let NAA help you achieve success.

Don’t delay—Start shopping (and learning) today!

NAA’s Click & Lease Program an Industry Executive Favorite

The NAA Click & Lease is a web-based leasing program offered exclusively to members of the NAA. This powerful, easy-to-use leasing program allows an apartment community to save time and money by speeding up preparation and printing of legal documents. In addition to providing greater efficiency to the onsite leasing process, prospective residents may fill out a rental application online, and property managers may audit and edit entire portfolios of leases with a few clicks of a mouse. Top industry executives representing numerous leading companies operating throughout the U.S. and abroad choose to use the NAA Click & Lease Program. But don't take our word for it—hear it straight from them at bit.ly/ExecTestimony To learn more about how the NAA Click & Lease program can benefit your business please visit www.naahq.org/lease.

We Like to Call it the Power of Two

NAA is pleased to announce its new Sponsorship Program, focused on giving supplier partners the freedom to create a sponsorship that aligns with their business goals and objectives. Customization is a key element to this new program, with more than 300 options for customizing the way NAA members and the apartment community see your brand.

By becoming an NAA Partner, you'll be able to embed your brand with the NAA brand, the No. 1 name in apartment housing. Let’s get together and build a winning partnership! To learn more about the new Sponsorship Program, visit http://www.naahq.org/partner/sponsor or contact Sharon Salang at 703-797-0663.

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