AAGO Key Magazine - January 2016

JAN/FEB 2016

Serving Orange, Seminole, Osceola, Volusia and Lake Counties

Meet Kimberly HackettMaggard Your 2016 AAGO President 10

pg.

Winners

of the 2015 GOLDEN KEY AWARDS pgs.

40-43

Save the Date for AAGO’s Installation Dinner

January 20

th

at the Hilton Orlando/Altamonte Springs

Providing Professional Cleaning Services since 1992

Roofs • Exteriors • Breezeways • Walkways • Common Areas • Detailed project plans and communication throughout the project • Fully compliant with third party groups • Licensed and insured and bonded • Uniformed work crews • Flexible scheduling with multiple crews to minimize impact on residents “Your team did a fantastic job cleaning the roofs - they look brand new! They were professional and cleaned up after themselves, and they weren’t in the way or otherwise disruptive to the property’s residents.”

Regional Manager – Orlando

CONTENTS

JANUARY/FEBRUARY 2016 • VOLUME 41, NO. 6 7 New Members

FOLLOW US ON...

8 AAGO Premier Partners 9 2016 AAGO Trade Show Exhibitors

www.facebook.com/AAGOPage www.linkedin.com/groups/Apartment-Association-Greater-Orlando https://twitter.com/aagoeducate www.pinterest.com/aagorocks/ Instagram Username: _AAGO_

Associate Breakfast: Wednesday

February 3, 2016 from 8:00 a.m. - 9:00 a.m.

at AAGO 340 N. Maitland Ave. Maitland, FL 32751

10 Welcome Letter from AAGO Presidet

by Kimberly Hackett-Maggard 12 AAGO Advocacy at Work

by Amanda Hoang 14 Market Beat 15 Committee Spotlight 16 Lease Restrictions on Drones: What You Should Know

by Steven M. Hogan 18 Resolve to Plan Ahead this year. . .

Weather, or Not

by Scott McCurdy 20 And So It Was...

Charity Golf Tournament 23 Educational Opportunities at AAGO

Limited Seating Available

Published By PubMan, Inc. 2030 Powers Ferry Road, Ste. 218 Atlanta, GA 30339 (404) 255-5603 • (800) 875-0778 FAX (404) 255-0212 and Apartment Association of Greater Orlando (AAGO) 340 N. Maitland Ave. Maitland, Florida 32751-4724 (407) 644-0539 • (800) 770-2246 FAX (407) 644-6288 www.aago.org

The KEY is published monthly in the interest of all segments of the multi-housing industry. One copy per member is included in the membership dues.

AAGO digests information from a wide variety of sources to keep you informed, but is not in the business of rendering legal, accounting or financial advice. You should discuss legal, tax and financial matters with your own attorney, accountant or other professional advisor. Byline articles and columns express the opinions of the writers and do not necessarily reflect AAGO’s policies or sentiments.

1

Printed By American Heritage Press Cover copyright © 2015 AAGO and its licensors.

All rights reserved.

26 The Key Yellow Pages 32 Legal Line by Harry Heist 34 Legal News by Kevin Knight 36 And So It Was...

Thanks for Giving Luncheon 38 Capitol Update

(703) 518-6141

39 Connect With NAA

(407) 960-2910

40 And So It Was...

Golden Key Awards

AAGO Officers and Directors 2015 OFFICERS

PRESIDENT Kimberly HackettMaggard, CAPS Royal American Management

VICE-PRESIDENT Ricardo Alicea, CPM, CAPS, CAM, NAAEI Faculty The Bainbridge Companies

TREASURER Lee Rogers JMG Realty, Inc.

ASSOCIATES VICE PRESIDENT Diana Gaus The Liberty Group

SECRETARY Monica Ramsey, CAM, ARM Lincoln Property Company

IMMEDIATE PAST PRESIDENT Lauren Kerby, CAPS, CAM CPS, Inc

DIRECTORS

Meredith Torres Greystar

Heather Powell CAM, CAPS PRG Real Estate

Debbie Gentry CAPS, HCCP Concord Management

Natalie Cavaliere CAPS Cambridge Management Services

Lynn McDaniel CAM, CAPS MAA

Amanda Weber Real Floors

Tracy Lesse CAM, CAPS The Bainbridge Companies

Rachelle Hundley ARM, HCCP, CPO Royal American Management

Noel Myatt Carpet & Blinds Beautiful

Kathy Hensley CPM Finlay Management

Jolie Holloman CAM The Wilson Company

Rich Foster CAPS Matrix Residential

Pete Zimek CAS 407apartments.com

Reuben Parker Roto Rooter

Association Staff

Chip Tatum, CAM, NAAEI Faculty Chief Executive Officer

6

Desiree Starr, CAPS, NAAEI Faculty Senior Vice President

THE KEY www.aago.org

Cynthia Cruz Events and Education Manager

Julie Smith, CAM Membership and Office Manager

Amanda Hoang Director of Public Affairs and Communications

Lydia Torres Education and Membership Coordinator

Welcome To All Our New Members New Community & Management Company Members PARK PLACE APARTMENTS 940 City Plaza Way, #122 • Oviedo, 32765 275 Units

DOUGLAS GRAND AT WESTSIDE 3250 Douglas Grand Drive • Kissimmee, 34747 336 Units

WINGWOOD APARTMENTS 5749 St Charles Prado • Orlando, 32822 87 Units

PARKVIEW APARTMENTS 1482 E. McDonald Ave, #55 • Eustis, 32726 55 Units

AVIVA AT CELEBRATION 1662 Celebration Blvd • Celebration, 34747 306 Units M NORTH APARTMENTS 3500 Millennia Blvd • Orlando, 32839 288 Units

EOS APARTMENTS 12221 East Colonial Dr • Orlando, 32826 296 Units

New Associate Members DELTA FAUCET COMPANY 6306 Benjamin Rd, Suite 614 • Orlando, 33634

LIPPMAN LAW OFFICES, P.A. 4767 New Broad Street • Orlando, 32814

FLOOR & DECOR 2826 East Colonial Drive • Orlando, 32803

Plumbing Parts/Supplies/Services

Attorney/Court Services, Legal, Training/Education

EMPIRE ROOFING 7559 Currency Drive • Orlando,32809

THE Q GROUP BUILDERS INC. 138 Rail Road Drive Warminster, Pennsylvania 18974

Architecture, Floor Covering, General Contractors, Interior Design, Remodeling, Residential Products/ Services

Curb Repair/Painting, Roof & Exterior Cleaning, Roofing Contractors/Consultants, Waterproofing

AIR QUALITY ASSESSORS OF FLORIDA P.O. Box 162261 • Altamonte Springs, 32716 Air Quality Service/Indoor, Mold Inspection Services

UNWANTED.COM INC., 1300 Jackson St, Suite 100 Golden, Colorado 80401

Cabinet/Kitchen/Bath, Carpentry & Refurbishing, Construction, Construction Consultant, General Contractors, Maintenance Repairs, Mold/Asbestos/ Lead Remediation/Restoration & Consulting, Rehab, Remodeling

CELEBRATION DEMOLITION SERVICES, LLC PO Box 470690 • Celebration, 34747

PATRIOT GLASS REPAIR, LLC PO Box 700027 • St. Cloud, 34770 Patio/Porch/Railing, Window/Screen/Door Replacement Parts

TOTAL BUILDING MAINTENANCE, INC. 785 Big Tree Dr, Ste 101 • Longwood, 32750 Asphalt Paving/Repairs, Pressure Washing/Ext. Building Cleaning, Roof & Exterior Cleaning

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BELFOR 7100 TPC Drive, Suite 450 • Orlando, 32822 Fire Restoration, Restoration-Fire,Water & WindInsurance, Roofing Contractors/Consultants

AAGO’S MISSION STATEMENT To serve the membership by furthering the common interests of the multi-housing industry through education, legislative action, leadership development and the promotion of networking opportunities.

Please thank these sponsors for their support of AAGO! 8

THE KEY www.aago.org

407apartments Absolutely Amazing Refinishing, Inc Access Control Technologies, Inc. Affinity Waste Solutions AFR Furniture Rental All County Paving All Star Lighting American Backflow & Fire Services, LLC Apartment Hunters Apartment Lease-Up Experts Appliance Warehouse AptSuppliers.com Baxter Restoration BG Staffing Cares Carpets & Blinds Beautiful, Inc Chadwell Supply Coastal Reconstruction Group Inc CoreLogic Cort Furniture Costar/Apartments.com/Apartment Finder Critical Intervention Services CSC ServiceWorks (Coinmach & MacGray) Cutting Edge Carpet, Inc. D. Sink, Inc. DBK Construction & Service Solutions

Driveway Maintenance, Inc. EDC Services Group Empire Roofing ET & T Distributors Exercise Systems, Inc. Ferran Services & Contracting FIRETRONICS, INC For Rent Media Solutions GDE Renovations LLC. Golf & Electric Vehicles Intellectual Design, Inc. Invisible Waste Services James I. Barron III PA Law Offices of Heist, Weisse & Wolk, P.A. Liberty Group, The Lifestyle Flooring, Inc. Maintenance Plus by Valet Waste Maintenance Supply Headquarters Massey Services, Inc. Memoreyes Moen Inc. National Credit Systems, Inc. NWP Services Corporation Oakhurst Signs OUC- The Reliable One PooPrints Central Florida

Premium Trash Services Pro Maxima Strength & Conditioning Professional Painting of Central Florida Prospect Construction& Development Group, LLC Rapco Supply Real Floors, Inc. realtor.com rentals Recromax Redi Carpet Sales of FL., Inc RentDebt Automated Collections, LLC (RDAC) RentPath Royal Landscape Nursery Servello & Son Inc Sherwin Williams Skinner Waste Solutions Southern Aquatic Management, Inc Spies Pool, LLC Sterling Pest Control, Inc. Sunbrite Outdoor Furniture Sunshine Recycling Switch Electric LLC TOP LINE RECREATION, INC Unifour Fire & Safety Valet Waste, Inc. Vital Signs of Orlando Inc Zillow Group JANUARY/FEBRUARY 2016

9

Welcome Letter from AAGO President By: Kimberly Hackett-Maggard Vice President of Operations Royal American Management, Inc.

H

appy New Year to all! I do hope you had a wonderful holiday season. As your incoming President, I would like to take this opportunity to introduce myself and give you a preview of the exciting things AAGO has in store for 2016.

It’s hard to believe that I began my journey in the multifamily housing industry as a Leasing Consultant 25 years ago. As I reflect on my career and professional development, I am reminded how thankful I am for our association. As a member of AAGO, I’ve been blessed to work alongside amazing leaders and see our association grow in extraordinary ways. Before becoming AAGO’s President, I served as a committee volunteer, Executive Committee member and on the Board of Directors. My involvement with AAGO played an important role in my career development and I am beyond thankful to have the opportunity to give back to our association by serving as your President.

As you begin to plan for 2016, I encourage you to think about how you can be more involved with AAGO. We have an exciting year full of valuable networking, educational and professional growth opportunities for you and your team to take advantage of. On the side is a list of Save the Dates for AAGO’s signature events. If you are interested in attending any of the events, a list of AAGO’s signature events is on the left. Please register online at www.AAGO.org.

10

THE KEY www.aago.org

2016 AAGO Events: • Installation Dinner: January 20th at the Hilton Orlando/Altamonte Springs • Florida Apartment Association’s Legislative Days: January 26th – 27th in Tallahassee (Contact Amanda@ AAGO.org for more information) • Maintenance Mania: March 15th • Leadership Development Program Launching in April 2016 • Trade Show: April 19th at the Central Florida Fair Grounds • May Dinner Meeting: May 18th at the Hilton Orlando/Altamonte Springs • AAGO Summer Party: July 20th • Business Exchange: August 2016 • Lease-A-Palooza: September 22nd (This year’s theme is: Prom Night) • Thanks for Giving (Holiday Luncheon): November 2016 • Golden Key Awards: December 3rd Thank you for giving me the honor to serve as AAGO’s President. I look forward to working with you to grow our association in 2016 and beyond.

Sincerely, Kimberly Hackett-Maggard Vice President of Operations Royal American Management, Inc.

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JANUARY/FEBRUARY 2016

11

AAGO Advocacy at Work By: Amanda Hoang Director of Public Affairs and Communications

AAGO is working for you by actively identifying and monitoring issues the impact the apartment industry in Lake, Orange, Osceola, Seminole, and Volusia County.

LOCAL As you may remember from our last issue, Fire Assessment Fees are becoming increasingly more common in central Florida. A Fire Assessment Fee is an additional source of revenue that local governments are starting to utilize to pay for or supplement their fire protection services budget. Typically, local governments pass a Fire Assessment Fee ranging from $50-$200+ per residential unit depending on the municipality.

This per residential unit fee quickly escalates for an apartment community with dozens or hundred or apartment homes.

Most recently, AAGO learned the City of Fruitland Park (Lake County) is exploring a Fire Assessment Fee for the 20162017 tax billing period. The Fruitland Park City Commission will meet in January to determine if the City will move forward with a Fire Assessment Fee or potentially dissolve its Volunteer Fire and Rescue Department for the next budget cycle. Rest assured, AAGO will continue to monitor this issue closely and update members on any new developments.

In addition to monitoring Fire Assessment Fees, AAGO is continuing to track the City of Orlando’s progress on an energy benchmarking ordinance. Orlando is one of ten cities participating in the City Energy Project (CEP). The CEP is a national initiative that seeks to improve the energy efficiency of large buildings. Cities that are associated with the CEP often implement a policy that requires buildings of a certain size to report their energy (and sometimes water) consumption on an annual basis. Property owners use the Environmental Protection Agency’s Energy Star Portfolio Manager® tool to track and report their consumption. Once the data is collected, it is publicized by the local government and available for potential renters or prospective buyers to review.

Orlando staff informed AAGO that the City plans to introduce an energy benchmarking ordinance in early 2016, which will directly impact the multifamily industry. AAGO is 12

THE KEY www.aago.org

thankful to have a positive working relationship with the City of Orlando and looks forward to providing feedback on the ordinance once a draft of the legislation is available.

In preparation for the ordinance draft to be released, members are highly encouraged to visit www.AAGO.org and read the AAGO White Paper that discusses how this issue will impact the apartment industry. This White Paper can be found under the Resources Tab: Government Affairs, Central Florida, Orlando City Energy Project.

STATE The Florida Legislature’s regular session will convene on January 12th. Since the legislative session is starting earlier than usual this year, the Florida Apartment Association’s (FAA) Legislative Days will take place on Tuesday, January 26th and Wednesday, January 27th in Tallahassee.

FAA Legislative Days is a valuable opportunity for members from all facets of the apartment industry to communicate directly with lawmakers in Tallahassee. We hope you will join AAGO and your colleagues from across the state in Tallahassee for this important advocacy event! Every year, AAGO hosts a send-off breakfast prior to taking a luxury bus to Tallahassee as an association for Legislative Days. This year, we are excited to announce that we’ve added a Legislative Days Attendee Workshop on January 13th from 9:00 a.m. – 11:00 a.m.

(Breakfast will be provided). This workshop will provide attendees with an overview of the legislative issues we will be discussing with lawmakers in Tallahassee, tips for conducting a successful meeting with legislators and what to expect for FAA Legislative Days. I hope you will join your colleagues from across the state for this important advocacy opportunity!

Registration in available online at www.FAALegislativeDays. org and the deadline to register is January 13th! If you have any questions regarding Legislative Days, please feel free to email Amanda@aago.org.

I also want to take this opportunity to thank everyone who participated in Champagne & Diamonds, our annual Florida Apartment Association Political Action Committee

(APAC) fundraiser at the Golden Key Awards. Thanks to you, we raised $2,410! These important funds will ensure the apartment industry has a strong voice in the policymaking process at the local and state level.

Did you know your APAC dollars were recently put into action to support Orlando Mayor Buddy Dyer’s 2015 re-election campaign? On October 27th Mayor Dyer attended AAGO’s Legislative Committee meeting to discuss his upcoming election, the development boom in Orlando and the City’s plan for public transit. After the meeting, AAGO presented Mayor Dyer with an APAC contribution for his campaign, which he won on November 3, 2015 with 63% of the vote. A special thanks to all of the AAGO members who attended the meeting with Mayor Dyer and represented the apartment industry to one of central Florida’s most influential leaders.

NEW CONSTRUCTION FRAMING TILE ROOF METAL ROOF REPAIRS

NATIONAL The 2016 NAA Capitol Conference will take place on March 8th and 9th in Washington, DC. This annual event provides members with a unique opportunity to experience the federal legislative process first hand while representing the apartment industry on Capitol Hill.

The events on March 8th will include policy issues training, advocacy orientation and a keynote speaker. On March 9th, attendees will conduct a Lobby Day on Capitol Hill to share the apartment industry’s views with members of Congress. For more information on this important advocacy event, please visit www.naahq.org.

Did you know, AAGO is always looking for new members to join our Legislative Committee? If you have an interest in learning more about how various policies at the local, state and national level impact the apartment industry, please email Amanda@ AAGO.org to get involved on the Legislative Committee. We would love to have you join us and share your input on these important issues impacting the multifamily industry!

JANUARY/FEBRUARY 2016

13

MARKET BEAT Multi-Family Market Vital Signs GET FREE COMP REPORTS NOW & COMPREHENSIVE ANALYSIS REPORTS SOON!

By Geoff Harlan, MyRentComps.com / AAGO Market Survey

Under Construction and Planned Properties

By MyRentComps.com

Apartment development is once again more active throughout the AAGO area, the state of Florida and the country. Apartment construction peaked in our area in 2005 with almost 11,000 permits issued and then slowed down to almost a standstill in 2009 and 2010. Beginning in 2011 we’ve exceeded the previous year’s permits for six years in a row. See the chart below for the multifamily permitting history in your area.

under construction and/or in initial lease-up in the AAGO Online Market Survey (“OMS”). Furthermore, we are tracking over 10,000 units that are planned and/or proposed that will try to get financed and developed over the next couple of years.

The developers that are building or planning to build in the AAGO area cover the gamut from local builder to national REITs. Some of these planned properties have been proposed for many years and we know that all of these planned properties do not get developed.

However, we have been seeing multifamily permits rising and expect that apartment development will continue at higher levels as well.

Charles Wayne Consulting, Inc. (“CWC”) stated that their numbers for under construction and planned units are in the ballpark of where we see them within the AAGO area.

CWC also indicated that the greater Orlando market shows a demand for 6,000 to 6,500 apartment units for the next two years. CWC states new construction in the Greater Orlando Market is getting $1.40 a foot in rent.

Currently, CWC says Downtown Orlando is getting $1.60 - $2.10 a foot.

Those numbers seem to be inline with what the AAGO OMS show.

The continued rise in permitting suggests that the developers and lenders are still optimistic about the future economic conditions in Central Florida. The AAGO region continues to add units - albeit not at the pace experienced in the early 2000’s - but at a healthy rate nonetheless. This year is on track to be the third year in a row Multifamily (MF) permitting exceeds 6,000 units in the AAGO area. MF permitting does account for both apartments and condominium permits so not every multifamily permit equates to a rental unit. That said, a good number of them are at this point.

Apartment New Construction Summary of AAGO Area We show that about 6,276 units completed construction in the AAGO areas in 2014. Also, close to 5,500 units are currently 14

THE KEY www.aago.org

GET YOUR AMSTR TODAY! The Apartment Market Survey & Trend Report (AMSTR) As you are probably aware, the AMSTR is available for purchase through the AAGO offices. The AMSTR reports on all five counties in the AAGO area and has Regional, County Level, and Submarket Level analysis of Rents and Occupancies for all the individual unit types within each reportable area, and much more.

How Do I Get the Apartment Market Survey & Trend Report?

Call Julie at AAGO (407-644-0539 ext 207) or email her at Julie@aago.org.

COMMITTEE SPOTLIGHT Education Advisory Council

AAGO’s Leadership Development Program will launch in 2016!

By: Desiree Starr, Senior Vice President, AAGO AAGO is proud to offer cutting edge courses and topnotch educational opportunities throughout the year. The continued success of AAGO’s education program depends on valuable feedback from leaders in the apartment industry who serve on AAGO’s Education Advisory Council. This group of volunteers focuses on the strategic growth of AAGO’s Education Department, which includes marketing of current education programs, evaluating current course offerings, and assisting with the development of future programs. Membership on the Education Advisory Council is by invitation only and participants must hold a leadership position within their company in the area of Management, Marketing, or Human Resources.

After several months of hard work, the Education Advisory Council is excited to announce the AAGO Leadership Development Program will launch in Spring 2016! This new program will help teach students the essential skills and techniques they need to look at challenges in the workplace from a different perspective.

The program will focus on assessing each attendee’s leadership competencies and areas of improvement. By the end of the program, the attendee will be well versed in: ethics, motivation, coaching, leadership styles, counseling and performance appraisals, the 10 Listening Habits, conflict resolution and time management skills just to name a few.

Who should sign up for this new program? Anyone that seeks to improve their leadership skills and help their organization go from good to great should strongly consider enrolling. Contact Desiree Starr at Desiree@AAGO.org for more information on the AAGO Leadership Development Program or the Education Advisory Council.

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15

Lease Restrictions on Drones: What You Should Know By: Steven M. Hogan

impact commercial, hobbyist, and government use of drone technology. Similar laws are popping up around the nation.

What does this mean for landlords? Will residents be “invading” each other’s “privacy” left and right? Can drones be “banned” through lease documents?

These are all good questions. There are not many good answers right now.

Drones have been all over the news lately. These small, stable, airborne devices have come a long way from your father’s toy helicopter.

The new breed of drones are not toys. They are high-tech, expensive platforms capable of precision aerial maneuvers. These platforms, combined with light, high-powered sensors have the potential to completely change a host of industries.

The Association for Unmanned Vehicle Systems International (AUVSI) estimates that drones used in agriculture and public safety will contribute over $80 billion to the U.S. economy.

How could this be? What’s the value of this new technology?

It’s not all about pretty pictures from the sky. It’s about bringing “big data” to any industry you can think of. It’s about pairing high-powered sensors with stable aerial platforms to gather any information a business could want.

Instant analysis of crops with multi-spectral imaging? Why not? 3-D as-built surveys of buildings under construction? Sure!

Replacing manned aircraft that survey utility pipelines and wires with low-cost, unmanned platforms? Absolutely!

Right now, drone technology is in its “awkward teen years.”

The capabilities are changing fast and getting better all the time.

You know what else is changing fast? Drone Law! The Federal Aviation Administration (“FAA”) is writing the regulations to govern drone flights in the national airspace system. You heard that right: the regulations are not written yet.

This means that there is no clear “rule book” for how drones are to be flown for commercial purposes.

The “rules” we have right now are general guidelines that lack specificity. This has led to confusion as more and more people have started flying drones for fun and profit.

Right now, there are generally two categories of temporary rules: (1) Hobbyists that are flying for non-commercial purposes should follow the FAA safety guidelines. (2) Commercial operators must have a special approval from the FAA in order to fly for profit.

The most common of these approvals is called a “Section 333 Exemption.”

States have also jumped into the “drone law” game. Here in Florida, a complicated set of regulations are “on the books” that 16

THE KEY www.aago.org

Landlords inclined to ban drones through restrictive lease terms can probably do so. If you can ban dogs, you can ban drones.

The bigger question is why one would want to do that? What would be the purpose of the exclusion? This question is critical to answer in order to draft a provision that will accomplish the intended purpose.

I would caution landlords against reflexively banning a certain type of technology. If the point is to stop people from doing offensive things with a drone (like taking pictures of people who don’t want their pictures taken), can’t the same thing be done with a smartphone? What’s the difference between an iPhone in the third floor window and a $200 quad-copter? Technologically, not much!

These things can quickly become complicated. For example, would an “anti-drone” lease provision prevent a resident with an FAA-authorized drone business from housing their equipment on the premises? If so, why? What purpose would that serve? What if a person was hired to film a wedding at a residential facility and has the FAA approval to use a drone. Would that use be prevented by a lease exclusion? If so, why? What purpose would that serve?

Who would that protect?

What if a drone operator is flying the drone for a government purpose? What if a police officer brings his drone equipment home to his apartment inside his squad car? Would the lease exclusion ban that? Could it? Should it?

Asking the right questions from the start will help landlords get to the right answer. With a new technology – like drones – that is changing so quickly, care should be taken to not throw the “baby out with the bathwater” in crafting responsible lease provisions.

Drones are set to become a much bigger part of the economy than they are now. Landlords wishing to draft lease provisions to address this technology should take the “long view,” and balance the needs of residents with the shifting state and federal regulatory requirements.

Drone on!

The author is an attorney with Ausley McMullen in Tallahassee, Florida. He is the host of the Drone Law Today podcast, and the author of “The Drone Revolution: How Robotic Aviation Will Change the World.” Twitter: @stevehlaw.

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Resolve to Plan Ahead this year. . .

Weather, or Not By: Scott McCurdy COASTAL RECONSTRUCTION GROUP EST. 1986

It has been over a decade since a major category storm hit Florida and the natives can run the risk of hurricane amnesia.

As 2016 gets off and running why not add a rejuvenated disaster plan to this year’s resolutions list.

Natural disasters and property emergencies happen every day and cause billions of dollars in property damage annually. When destructive elements like rain, wind, lightning and hail strike, the result can be roof and structural damage, water intrusion, mold, electrical failures, plumbing problems . . . the list goes on.

When a natural disaster occurs, repairing even one apartment is demanding, but coordinating restoration for an entire community is a much more daunting task. And more often than not, multi-family developments face two separate losses when severe weather strikes – both to individual homes and exterior damage to common areas. Thus, it is critical to plan ahead before reconstruction is needed.

Organize and Communicate Most people are anything but calm when faced with severe weather, and once a threat is identified, those in harm’s way work themselves into a panic – buying supplies and securing buildings. But, they often overlook one major precaution: forming a plan for remediation in the event damage occurs. While not all natural disasters come with advanced warning, creating a preparedness plan now will help to facilitate repairs – and get the community back to normal as efficiently as possible. Create an emergency plan to suit each type of disaster: • Hurricanes: Though they can be deadly, hurricanes are one of the few weather threats that provide advance notice. Make sure your residents are well-informed – send out a list of supplies or organize community informational meetings. Also, find out if there are any elderly or disabled residents who need extra help to prepare.

• Tornados, Thunderstorms and Flooding: Wind and water damage from these storms can result in a litany of 18

THE KEY www.aago.org

problems: fallen trees, broken windows, roof damage and mold. Since there is little time to plan ahead, make sure you have established an emergency communication plan for residents to follow.

• Fire: A fire in one apartment unit can displace residents in an entire building. Unfortunately, the only remedy is to begin remediation immediately. Enlist a reputable general contractor to have on-call for emergencies.

• Mold: Gone (hopefully) are the days of spray bleach and wipe off. Mold growth is a serious problem in Florida and can be a threat to health as well as an expensive price tag if not remediated early. The statutes for mold remediation and licensing have changed over the past years and it is critical to contact a qualified mold assessor and a licensed remediator in the event mold growth is found. If your property sustains a water loss, it is imperative you get a qualified dry-out contractor to act quickly and stage equipment properly.

Moisture mapping and continual monitoring within the first 72 hours will be crucial to mitigating the damages and avoid mold from growing.

Create the Plan When dealing with hundreds of units, repairs must be completed promptly to both decrease resident displacement and to remediate general hazards associated with damage from water and wind. For that reason, disaster preparedness must begin well before the threat is imminent.

While you can’t necessarily control the actions of each individual tenant, you can provide easy-to-follow instructions for the quickest possible recovery. Ask the following questions to begin your community’s plan: • Do you have a resident checklist? The list, which should be updated annually, should include emergency phone numbers (e.g., local police, Red Cross and relatives), as well as any pertinent guidelines to follow during a severe weather situation. If applicable, identify a safe room in each home (or ask residents to identify their own) and designate a meeting spot where they can safely gather after a storm. If you have advanced warning, take the time to purchase essential supplies, like batteries, food and water; charge your cell phone and laptop computer; fill your car’s gas tank; withdraw cash from the bank; and purchase prescription medication.

R

• Do you know your neighbors? Encourage residents to communicate with one another. Also, see if any neighbors have medical expertise which might be needed during an emergency.

• Does our insurance cover that? Encourage, if not require, your residence to obtain renters insurance. We have countless stories of residence losing everything only to find out they don’t have renters insurance. It is inexpensive in comparison to the risk of losing everything.

• Is there anything else I can do? Even with the best preparation, you can’t prevent damage from occurring, but you can try to minimize its effects. Cover torn-off roofs and broken windows with tarps and plywood – and, if water is the issue, use large fans to “dry-out” the home faster. To ensure the quickest recovery, establish a relationship with an “on call” disaster contractor.

Choosing a Disaster Contractor Searching for a reputable contractor after a natural disaster occurs increases the chances for fraud and price gouging – especially if the destruction is widespread. Availability of the “good one’s” will be scarce. Establishing a relationship in advance reduces that risk and takes the decision-making out of an already chaotic time.

Therefore, one of the most important preemptive measures a property manager can make is to establish a relationship with a disaster contractor. These experts specialize in repairing damage caused by natural occurrences like fire, wind, water, mold and termites. Damaged roofs and walls, broken windows, flooding and mold require contractors with different expertise. Disaster contractors can bundle all these services – even coordinating multiple sub-contractors for their clients, if needed – thereby eliminating extra hassle for the client. Beyond being equipped to handle building repairs and complications from water intrusion, (like mold, for example), these companies are wellversed in working with insurance agencies to organize claims efficiently. In addition, many stockpile basic supplies like generators, lumber and tarps – crucial elements to responding promptly and beginning the recovery process. Also, early enrollment allows the contractor to survey the property ahead of time and note emergency electricity and water shut-offs for each building, among other preparatory measures.

And remember: Disaster contractors will provide different types of reconstruction services – it is a matter of doing your research and selecting the best company to complement your community’s needs.

Final Steps to Secure the Community In addition to forming a relationship with a disaster contractor, other steps should be taken before any damage occurs. If you have adequate warning: • Remember to check vacant units prior to the storm and shut off their power and water.

• Keep an updated list of disabled residents and where they live in the community.

• Make sure shrubs and trees are trimmed in advance of storms to reduce debris.

• If a swimming pool is on the property, make sure pool furniture is placed in storage or even in the pool.

• Secure windows and doors – do not use tape on windows!

Taping does not work and is difficult to remove.

Remember that restoration can take anywhere from a couple weeks to a few months to finish.

Because the hired contractor is going to become part of the property’s daily operations throughout the duration of repairs, make sure it’s a company you are comfortable working with – and working around.

Begin researching now, enroll for appropriate services and ride out any storm season with confidence.

Coastal Reconstruction Group, established in 1986, is celebrating 30 years of business helping clients Rebuild, Renovate, and Recoup their investments. We offer specialized services to the Senior Living and Multifamily industries, such as, disaster reconstruction and remediation, and complete exterior and interior renovation. With corporate headquarters in central Florida, Coastal continues to help clients with their general contracting needs, and takes pride in providing clients fast response and direct access to ownership. Our popular Rapid Response Program gives building owners and managers ‘priority status’ - guaranteeing we’ll arrive within four hours of an emergency call. The team members of Coastal share a passion for helping people facing difficult projects, and treating customers with extraordinary care and professionalism. We look forward to adding value to your next project opportunity.

JANUARY/FEBRUARY 2016

19

And So It Was...

AAGO’s

Charity Golf Tournament This year’s Charity Golf Tournament was held on October 30th at Timacuan Golf and Country Club.

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At 8:00 am, 115 AAGO golfers hit the green, including former Orlando Magic player, Bo Outlaw! After spending the morning on the course, attendees gathered for lunch and networking. AAGO is pleased to report, the Charity Golf Tournament raised over $13,000 for the AAGO Foundation.

The mission of the AAGO Foundation is to work with three specific demographics: the homeless, veterans reintegrating into the workforce and teens aging out of foster care. Since 2013, the AAGO Foundation has raised funds to help local organizations that serve these demographics.

A special thanks to our Charity Golf Tournament Chairs: Sean Bailey and Joseph Rosenwasser for organizing this year’s event! In addition, we would like to thank Dominica Hurst for all her hard work organizing the raffle baskets.

Last but certainly not least, we would like to thank our event sponsors for making this year’s event a huge success!

Thank You to all our 2015 Charity Golf Tournament Sponsors: All County Paving

Law Offices of HWW

First Place Fitness

Professional Painting of Central

ET&T Distributors

Recromax

Florida

Duke Energy

Zillow

Baxter Restoration

RecruiterMixer

G&F Renovation

All Star Lighting

CoreLogic SafeRent

Affinity Waste Solutions

Chadwell Supply

Real Floors

EDC

Absolutely Amazing Refinishing

Maintenance Supply

CORT JANUARY/FEBRUARY 2016

21

Congratulations

to the following individuals for successfully completing their prestigious NAAEI Professional Designations.

Certified Apartment Maintenance Technician

Jesse Hamilton, CAMT Joshua H Ramirez, CAMT Milton Rivera, CAMT Omar Sosa, CAMT July Vasquez, CAMT

Certified Apartment Manager

Jennifer Hendrix, CAM Coleman Hoover, CAM Larry Warren, CAM

Certified Apartment Supplier

Sydney Jamieson, CAS

Certified Apartment Portfolio Surpervisor

Judy Williams , CAPS

If you are interested in enrolling in an upcoming designation program, please contact Cynthia Cruz at

(407) 644-0539 or cynthia@aago.org.

2016 FAA Legislative Days: January 26th - 27th Join AAGO in Tallahassee for FAA’s annual advocacy event where you will meet one-on-one with state lawmakers and advocate on behalf of the apartment industry. Breakfast will be provided on Jan. 26th prior to departing for Tallahassee on a luxury bus! Lunch will also be provided on the bus for all attendees.

Register online at: www.FAALegislativeDays.org.

Schedule of events: January 26th 7:30 - 8:45 am: Send-Off Breakfast at AAGO 8:00 - 8:45am: Bus Arrival/Loading 9:00 am: Depart for Tallahassee 2:30 pm: Arrive/Hotel Check-In 4:00 pm - 8:00 pm: Briefing, Break, Dinner

Deadline to register is Jan. 13th!

January 27th: 8:00 am: Load Luggage on the Bus 8:30 am - 2:00 pm: Legislator Meetings 2:15 pm: Group Photo 2:30 pm: Depart for AAGO 7:30 pm: Arrive at AAGO HQ

Thanks to our sponsors!

Bus Sponsored by:

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THE KEY www.aago.org

Breakfast Sponsored by:

Lunch Sponsored by:

A KEY TO YOUR SUCCESS

Introduction to the Apartment Industry With Desiree Starr

Friday, January 19, 2016 9:00 am– 12:00 pm

FAA Smoke-Free Housing Informational Seminar January 13, 2016 11:00 a.m. – 12:00 p.m.

• • • • • • •

Basics about the Apartment Industry Vital key terms Various jobs within the industry How to find a job within our industry What do you need in order to be hired?

Training and educational opportunities Networking opportunities / committees / dinner meetings / LIVE events, etc.

This class is sponsored by CORT

Learn about the benefits of providing a smoke-free environment at your apartment community PLUS a brandnew certification that will demonstrate to your residents and prospects your commitment to their healthy lifestyle.

Presented by the Florida Apartment Association in conjunction with the state Department of Health and Bureau of Tobacco Free Florida. For more information contact Amanda Hoang at Amanda@aago.org

Cost is FREE Thanks to the generosity of AAGO Foundation, Inc.

Leasing 101

Friday, January 29, 2015 9:00 am– 5:00 pm

Fair Housing & Beyond Friday, January 22, 2016 9:00am—5:00pm

With Heather Powell, PRG Real Estate 6 CEC’s

This class is sponsored by 407apartments– Breakfast Driveway Maintenance– Lunch 10% off for APASS Subscribers $89 Members / $109 Non-Members

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THE KEY www.aago.org

With Desiree Starr, AAGO 3 CEC’s

Are you new to the industry?

Do you have a staff member needing a refresher?

• • • • • • • •

Course topics include: Introduction to the Apartment Industry Vital key terms Learning to identify your competition Fundamentals of Fair Housing Using your telephone as a tool Greetings, demonstrations and closings Effective follow-up Online marketing techniques

This class is sponsored by 407apartments Free for APASS Subscribers $79 Members / $109 Non-Members

JANUARY/FEBRUARY JULY/AUGUST 2015 2016

2323

Certified Pool Operator

Wednesday, February 10—Thursday, February 11, 2016 8:00 a.m.— 5:00 p.m.

New Member Orientation Friday, February 5, 2016 9:00am—10:00am

With Desiree Starr & Julie Smith, AAGO 1 CEC’s Are you a new member to The Apartment Association of Greater Orlando? Are you looking for ways to get involved? Do you want to know the secrets to making your membership work for YOU? Then you need to attend our New Member Orientation!

Desiree and Julie will guide you through: • How/When to network • Maximizing your presence through sponsorships • Committee Engagement • Learning about AAGO Leadership • And much much more!

Check-in begins at 7:30 am With Dave Sanders 6 CEC’s Before you “Dive” into cleaning pools, the state requires that you attend a 16 hour course and pass a certification test...We can help, take our course!

According to Florida Law 64E-9.018: Public Pool Service Technician Certification. An Individual who services a public pool by maintaining the cleanliness, water quality and chemical balance of public pools shall be certified. To be certified an individual must demonstrate knowledge of public pools…(and) shall attend a training course of national recognition that is approved by the department of at least 16 hours in length and shall pass a test acceptable to the department. Certification is conferred upon an individual and is nontransferable. Certification does not imply any licensure and specifically not that of contractor as regulated by the Department of Business and Professional Regulation under s.489.105 (3) (j), (k), or (l), F.S.

$299 members / 10% off for APASS $395 non-members

Advantages: • Competitive Pricing • Industry Dedicated Account Representatives • Flexible Billing Programs • Electronic or Paper Billing • Product Training and Technical Support

Landlord Tenant Law Friday, February 12, 2016 9:00am—12:00pm

LET US DO THE WORK FREE DELIVERY FREE Uncrate / Set in Place FREE Removal of Old Appliances

Nationwide Distribution Network • National Account Programs Rapco Supply 1010 Dyer Blvd Kissimmee, FL 34741 www.rapcosupply.com

THE KEYwww.aago.org www.aago.org 2424 THE KEY

Call us today at

407-933-0119 or Toll Free

1-800-678-0023

With James Barron 3 CEC’s Want to know how to get the real “LEGAL EDGE” over your residents? Reduce evictions and legal problems? Learn how to navigate the legal streets of Landlord and Tenant Law in this comprehensive seminar facilitated by landlord tenant legal expert, James Barron.

This class is sponsored by 407apartments FREE for APASS $69 members/$99 non members

Complete the CAPS designation in just 4 days!

Thursday, February 18 - Sunday, February 21, 2016

EPA Refrigerant Handling Certification in Spanish Certificación EPA de manejo de refrigerantes Curso Preparativo y Exámen Wednesday, February 24, 2016 8:30am— 5:30pm With Arturo Acevedo

CAPS Express will be instructed by Alex Jackiw CAPS, CPM.

Alex Jackiw is the President of Milhaus Management. She was the 2013 Chairman of the Board for NAA. She is an Assistant Professor at Ball State University in the Residential Property Management program. Alex is also a licensed real estate broker and holds the Certified Property Manager (CPM®) and CAPS® designations. She has a Master’s Degree in Education.

The Certified Apartment Property Supervisor (CAPS) designation was de-signed for Regional/District Managers, Maintenance Directors, Mid-Upper Level Management, Marketing Directors, and those aspiring to move to that level.

Industry experience requirement is either CAM®, ARM®, RAM® with 2 years of multi-family management experience a Property Supervisor with 2 years of multi-site experience.

El Acto de Aire Limpio Federal, Sección 608, requiere que personas que atienden, mantienen, reparen ó desechen aparatos y equipos que contengan refrigerantes regulados, sean apropiadamente certificados en el manejo de refrigerantes. La Agencia EPA ha colocado también restrinciones de ventas de refrigerantes, limitando la venta de refrigerantes regulados a técnicos certificados. Técnicos que violen las proviciones de el acto de aire limpio pueden ser multados, perder su certificación y ser requeridos aparecer ante un Tribunal Federal.

COST: $149 member $135 for APASS subscribers $199 non-member Retests $95

Sponsored by: BG Staffing GF Renovations, Inc. COST: Tuition for NAA Region IX members is only $1,499. $1349 for APASS Subscribers

Invisible Waste Services

Supervisory Skills

Friday, February 26, 2016 9:00 a.m.— 5:00 p.m.

With Desiree Starr 3 CEC’s

In this seminar, you will learn: • What are the best interview styles to hire right • How to coach for optimum performance • How to provide timely and appropriate feedback • How to be an effective communicator • How to lead by example • What are the best ways to celebrate success

This class is sponsored by 407apartments Free for APASS Subscribers $79 members/$99 non members

Your Safety is Our Concern. “ “FIRE WATCH” Services 224/7 days a week, 365 days a year OOne hour response times CCompliant with Florida Fire Marshall’s policies and procedures M Call Today!

We accept all major credit cards. Short term service agreements available.

JULY/AUGUST 2016 2015 JANUARY/FEBRUARY

25

THE KEY YELLOW PAGES ACCESS CONTROL SYSTEMS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Complete Access Control of Central Florida, Inc. ................................ 407-381-3995 VingCard Elsafe ........................................ 214-789-5340

ADVERTISING/MARKETING World Advertising of floridA advertising specialties • 813/835-9500 Promotional items • Clothing • inCentives

407apartments ......................................... 407-505-4332 American Heritage Press ........................... 407-679-2000 Apartment-Condominium Vendor Guide (The)............................................ 407-677-8075 Apartment Finder Magazine ..............407-894-3847 X 120 Apartment List .......................................... 770-617-8812 Apartmentjobs.com ................................... 877-682-6200 Apartments.com ....................................... 813-504-0507 Blue Book (The) ........................................ 800-431-2584 Condo Experts USA Inc. ............................. 305-502-7888 D. Sink, Inc. .............................................. 407-474-8274 For Rent Media Solutions........................... 800-882-5659 GStarr LLC ............................................... 407-473-3968 Greater Orlando Apartment Guide .............. 407-888-0745 Move.Com................................................ 805-557-2942 Rent.com ................................................. 310-828-8866 Welcome Basket (The)............................... 386-279-7536 World Advertising of Florida ....................... 813-835-9500

AIR CONDITIONING natural air energY 863-679-2665

a/C maintenanCe / serviCe / rePair & installation

ARD Distributors, Inc. .....800-282-3377 or 800-654-7721 BST-Armorcon .......................................... 407-999-5054 HD Supply ................................................ 407-232-0097 ISS Supply, LLC ........................................ 407-296-5211 Natural Air Energy ..................................... 863-679-2665 RAPCO Supply .......................................... 800-678-0023 Triangle Construction ................................ 407-846-8274 US Heating and Air Conditioning, Inc........... 407-774-9850

AIR CONDITIONING/FILTERS/FILTER MATERIALS ISS Supply, LLC ........................................ 407-296-5211 Marcone Supply........................................ 407-422-8381 Natural Air Energy ..................................... 863-679-2665 RAPCO Supply .......................................... 800-678-0023

AIR QUALITY SERVICE/INDOOR Air Quality Assessors .....................................407-233-0493 C & B Carpet and Upholstery Cleaning ....... 407-354-1769 Criste Construction, Inc ............................. 407-324-2222 ECS ......................................................... 407-859-8378 Natural Air Energy ..................................... 863-679-2665

ANIMAL/WILDLIFE REMOVAL Urban Jungle Wildlife Removal ................... 321-438-4294

APPLIANCES Appliance Warehouse................................ 407-782-9380 ARD Distributors, Inc ......800-282-3377 or 800-654-7721 Azuma Leasing ......................................... 800-707-1188 Chadwell Supply ...................................... 888-341-2423 Coin-O-Matic............................................ 800-642-9525 Commercial Laundries of West Florida, Inc.. 800-876-1477 HD Supply ............................................... 407-232-0097 ISS Supply, LLC ........................................ 407-296-5211 Lowe’s Companies .................................... 336-232-4816 RAPCO Supply .......................................... 800-678-0023

ASPHALT PAVING/REPAIRS All County Pavement Management Solutions an M&M Asphalt Co ................. 407-610-8069 All Terrain Tractor Service, Inc. ................... 386-218-6969 Driveway Maintenance, Inc ........................ 407-298-8558 Florida Pavement Services, Inc................... 407-538-5929 MRC Contracting ...................................... 321-527-8801 Seminole Asphalt Paving ........................... 407-323-0111 Sunray Paving and Construction ................ 407-202-0716

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ATTORNEY/COURT SERVICES

CARPET CLEANING SERVICES

lAW offices of heist, Weisse & Wolk, P.A. ph: 407/872-1995 FaX: 407/872-1725

g & h cArPet cAre, inc.

407/671-7877

Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038

Debeaubien, Knight, Simmons, Mantzaris & Neal, LLP ............................ 407-422-2454 Law Office of James I. Barron, III, P.A.......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Reisch Consulting Group, Inc. .................... 407-628-2742 Warren & Skaggs, PLLC............................... 407-792-5659

AUTOMATIC ACCESS SYSTEMS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Royce Integrated Solutions ........................ 843-421-0699

BACKFLOW TESTING & REPAIR AmericAn BAckfloW & fire services, llc 877-393-5544

We Specialize in Testing, Repairing, Rebuilding & Replacing Backflow Devices

Advantage Integration Technology .......... 407-816-9101 American Backflow & Fire Services, LLC. 877-393-5544 Coastal Backflow, LLC ........................... 386-837-2027 Fire and Life Safety America .................. 407-688-1949 Firetronics, Inc. ..................................... 407-774-6900 Harvey Baker Plumbing, Inc ................... 407-859-3572 Roto Rooter .......................................... 407-855-7900 Service Master Plumbing Services ......... 407-671-6494 Unifour Fire & Safety ................ 813-283-1801

BASKETBALL/SPORTS EQUIPMENT Korkat Inc................................................. 770-214-9322

BATHTUB REPAIRS & REFINISHING Amerikote enterPrises, inc.

407/884-5900 tub, tile and Counter refinishing

Absolutely Amazing Refinishing, Inc............ 407-444-9000 All Renew Services, LLC. ........................... 904-386-1762 Amerikote Enterprises, Inc. ........................ 407-884-5900 Artisian Refinishing ................................... 407-952-7241 Bathtub Reglazing Specialist, Inc................ 407-284-2172 ELG Property Solutions .............................. 407-791-2991 Intellectual Designs, Inc. ............................ 407-847-2330 Mr. Fix It All, Inc......................................... 678-891-7704

BLINDS/DRAPERIES SALES/INSTALLATION Carpet & Blinds Beautiful Inc. .................... 407-578-6000 Marietta Drapery & Window Coverings Co. ........................................ 800-852-8769 RAPCO Supply .......................................... 800-678-0023

BULK WASTE REMOVAL Waste Management .................................. 407-687-5079

CABINET/KITCHEN/BATH/DOORS Absolutely Amazing Refinishing, Inc............ 407-444-9000 All-N-1 Repair & Maintenance, Inc. ............ 407-786-2171 Artisian Refinishing ................................... 407-952-7241 Bathtub Reglazing Specialist, Inc................ 407-284-2172 Custom Klosets and Cabinets .................... 813-246-4806 Kitchen Solvers of Orlando......................... 407-603-1945 Spraggins, Inc .......................................... 407-295-4150 Wilsonart International............................... 407-363-7121

CAMERAS/CCTV A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Critical Intervention Services ...................... 407-408-6431

CAR WASH/COIN OPERATED/VAC & WATER MACHINES Aaxon Laundry Systems ............................ 954-772-7100 Davis Air-Vac & Carwash, Inc. .................... 407-673-2777

CARPENTRY & REFURBISHING AAPCO Florida-A Division of AAPCO Group . 800-728-2690 All-N-1 Repair & Maintenance, Inc. ............ 407-786-2171 AMH Construction, Inc............................... 407-408-1822 Jim Cary Painting...................................... 407-468-6057 Renovia . .................................................. 317-710-3575 Statewide Construction ............................ 407-282-2809 ZMG Construction, Inc. .............................. 407-865-5771

honesty

Quality

serviCe

Arahull Services, Inc.................................. 954-850-1480 Bestway Care Carpet Cleaning ................... 407-854-5331 C & B Carpet and Upholstery Cleaning ....... 407-354-1769 Carpet Valle, Inc. ....................................... 407-889-7111 Creative Multicare, Inc............................... 407-241-8998 Elite Steam, Inc......................................... 407-209-9843 G & H Carpet Care Inc. .............................. 407-671-7877 JIM Property Services, LLC ........................ 888-222-6013

CARPET DYEING Bestway Care Carpet Cleaning ................... 407-854-5331 C & B Carpet and Upholstery Cleaning, ...... 407-354-1769 Creative Multicare, Inc............................... 407-241-8998 Elite Steam, Inc......................................... 407-209-9843 G & H Carpet Care Inc. .............................. 407-671-7877

CARPET SALES/INSTALLATION cArPet & Blinds BeAUtifUl, inc.

407-578-6000 “flooring Central florida sinCe 1981”

cUtting edge cArPet 407/244-5588 “your ComPlete flooring sourCe”

Arbor Contract Carpet ............................... 407-438-1129 Carpet & Blinds Beautiful Inc. .................... 407-578-6000 Cutting Edge Carpet, Inc. ........................... 407-244-5588 House of Floors, Inc................................... 407-830-6999 Lifestyle Flooring, Inc................................. 407-293-8334 Real Floors ............................................... 407-960-1752 Redi Carpet .............................................. 407-855-4700 Rite Rug ................................................... 407-792-4064 Sherwin Williams Company (The) ............... 407-843-6020 Spraggins, Inc .......................................... 407-295-4150

CHEMICALS/SUPPLIES/CLEANING HD Supply ................................................ 407-232-0097 RAPCO Supply .......................................... 800-678-0023 Softwash Systems .................................... 407-519-1235

CLEANING SERVICES Globiserv, Inc. ........................................... 407-341-7651 Hydroswift Cleaning Inc. ............................ 407-568-9096 Sparkling Clean ........................................ 407-247-0333

CLOSETS Custom Klosets and Cabinets .................... 813-246-4806

COIN OPERATED LAUNDRY EQUIPMENT cOinMach-MacgraY 800/432-1541 eXt 50534 Credit & smart-Card/Coin oPerated laundry eQuiPment

ARD Distributors, Inc. .....800-282-3377 or 800-654-7721 Coinmach-MacGray .................. 800-432-1541 ext 50534 Coin-O-Matic ................................................800-642-9525 Commercial Laundries of West Florida, Inc. .....800-876-1477 Mac-Gray Services, Inc. .................................800-662-4729 Washco Laundry Equipment, Inc. ....................800-342-9683

COMPACTOR RENTALS Waste Management .................................. 407-687-5079 Waste Pro of Florida .................................. 321-377-5391

COMPUTER SOFTWARE/HARDWARE BuildingLink.com ...................................... 407-529-6063 CoreLogic SafeRent .................................. 800-877-1223 First Advantage ......................................... 800-590-8535 GStarr LLC ............................................... 407-473-3968 On-Site.com ............................................. 407-370-4648 R.A. Cassel & Associates ........................... 407-599-5890 RealPage Inc ............................................ 972-820-3015 SightPlan.................................................. 407-230-3594 Yardi Systems, Inc..................................... 407-921-8526

CONCESSION SUPPLIES/POPCORN/COOKIES/BELGIAN WAFFLES Gold Medal Products ................................. 407-970-3844

THE KEY YELLOW PAGES CONCRETE COATINGS/POOL DECKS/ENTRIES Artisian Refinishing .................................. 407-952-7241 Behr Paint Corporation .............................. 407-341-2759 Porter/PPG Paints ..................................... 407-947-8570 Shayne Systems, Inc. ................................ 407-299-2552

CONSTRUCTION AAPCO Florida-A Division of AAPCO Group . 800-728-2690 All Terrain Tractor Service, Inc .................... 386-218-6969 Allsouth Renovations, Inc. .......................... 888-323-8601 AMH Construction, Inc............................... 407-408-1822 Criste Construction, Inc.......................... 407-324-2222 DBK Construction Group, Inc...................... 386-860-2050 ECS ......................................................... 407-859-8378 Global Roofing, LLC ............................... 407-732-7911 Gulf Western Roofing ................................ 321-443-8096 Harrison Brown Construction ..................... 407-637-2985 Head Consulting Services .......................... 407-256-9363 JIM Property Services, LLC ........................ 888-222-6013 Mohawk Industries ................................... 800-266-4295 Ox-Built Construction, LLC......................... 770-485-3698 Paramount Drywall, Inc.............................. 305-828-4757 SWET Construction Group ......................... 321-594-5569 Watermark Restoration.............................. 770-853-8641 ZMG Construction ..................................... 407-865-5771

CONSTRUCTION CONSULTANT Broadband Consulting Group ..................... 407-342-0186 Zee’s Roofing and Construction, Inc. .......... 407-875-2225

COUNTER REPAIRS & REFINISHING Absolutely Amazing Refinishing, Inc............ 407-444-9000 All Renew Services, LLC. ........................... 904-386-1762 Amerikote Enterprises, Inc. ........................ 407-884-5900 Artisian Refinishing ................................... 407-952-7241 Bathtub Reglazing Specialist, Inc................ 407-284-2172 Intellectual Designs, Inc. ............................ 407-847-2330 Mr. Fix It All, Inc......................................... 678-891-7704

CREDIT CARD MERCHANT SERVICES Integrated Merchant Services .................... 305-633-6303

CREDIT/COLLECTION INFORMATION Core Logic SafeRent ................................. 800-877-1223 First Advantage ......................................... 800-590-8535 Leading Edge Solutions, LLC ..................... 407-708-1901 National Credit Systems ............................ 800-530-0676 On-Site.com ............................................. 407-370-4648 RentDebt Automated Collections, LLC ........ 800-467-2316 RentPaidOnline ......................................... 904-599-2794 Resident Check......................................... 800-491-2580 Southern Management .............................. 800-229-4531 TransUnion ............................................... 312-985-2226

CRIME SCENE CLEANING Accident Cleaners ..................................... 407-438-9699 Baxter Restoration .................................... 407-423-5553 C & B Carpet and Upholstery Cleaning, ...... 407-354-1769

CURB REPAIR/PAINTING All County Pavement Management Solutions an M&M Asphalt Co. ................ 407-610-8069 Florida Pavement Services, Inc................... 407-538-5929 MRC Contracting ...................................... 321-527-8801 Shayne Systems ....................................... 407-299-2552 Sunray Paving and Construction ................ 407-202-0716

ELECTRICAL SUPPLIES/SERVICES Criste Construction, Inc.......................... 407-324-2222 Orlando Utilities Commission ..................... 407-434-2248 RAPCO Supply .......................................... 800-678-0023 Switch Electric LLC ................................... 800-929-5035 Wilmar Industries ...................................... 954-815-0800

ELECTRONIC PAYMENT SERVICE RentPaidOnline ......................................... 904-599-2794

ENERGY CONSERVATION AUM ........................................................ 205-283-1831 Duke Energy ............................................. 866-843-6546 Energy Management Systems, Inc.. 800-965-9642 ext 403 Orlando Utilities Commission ..................... 407-434-2248

ENTERTAINMENT Aarrow Sign Spinners................................ 301-221-4752 Don’t Stop Believing Entertainment, Inc ...... 404-840-4484 Gold Medal Products ...................................407-9703844

EVICTIONS lAW offices of heist, Weisse & Wolk, P.A. ph: 407/872-1995 FaX: 407/872-1725

Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038

Law Offices of James I Barron III, P.A.......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Renters Reference Services, Inc. ................ 904-800-2288 Warren & Skaggs, PLLC ............................ 407-792-5659

EXERCISE EQUIPMENT Exercise Systems, Inc................................ 407-996-8890 First Place Fitness Equipment .................... 904-998-0738 Korkat Inc................................................. 770-214-9322 Pet and Playground Products ..................... 334-318-5448 ProMaxima Strength & Conditioning ........... 407-429-9972

EXTERMINATORS American Pest Management...................... 727-321-6881 A.R.T. Pest Control Services Inc. ................ 888-926-6488 Elite Pest Systems .................................... 407-331-0030 Florida Pest Control................................... 407-896-6601 Massey Services ....................................... 407-645-2500 Prevail Pest Control ................................... 800-432-6547 Sterling Pest Control, Inc. .......................... 407-277-7378 Urban Jungle Wildlife Removal ................... 321-438-4294 ValleyCrest Landscape Maintenance .......... 407-702-4929

FENCING A. C. T. Access Control Technologies, Inc..... 407-422-8850 Complete Access Control of Central Florida, Inc............................................. 407-381-3995 Royce Integrated Solutions..................... 843-421-0699

FINANCING Elevation Financial Group, LLC ................... 407-215-1353

FIRE ALARM CERTIFICATION AND CONSULTING Academy Fire Life Safety ........................... 714-402-6334 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................ 813-283-1801 Wayne Automatic Fire Sprinklers................ 321-332-4599

FIRE ALARM INSTALLATION, MONITORING\SERVICE Academy Fire Life Safety ........................... 714-402-6334 Advantage Integration Technology .............. 407-816-9101 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................ 813-283-1801 Wayne Automatic Fire Sprinklers................ 321-332-4599

FIRE EXTINGUISHERS Academy Fire Life Safety ........................... 714-402-6334 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................ 813-283-1801 Wayne Automatic Fire Sprinklers................ 321-332-4599

FIRE RESTORATION Behr Paint Corporation .............................. 407-341-2759 Bestway Care Carpet Cleaning ................... 407-854-5331 Criste Construction, Inc.......................... 407-324-2222 Fire and Life Safety America ...................... 407-688-1949 Ox-Built Construction, LLC......................... 770-485-3698 Recromax ................................................. 407-455-0955 Statewide Construction ............................. 407-282-2809 Watermark Restoration.............................. 770-853-8641

FIRE SPRINKLER INSTALLATION/INSPECTION/ BACKFLOW/HYDRANTS American Backflow & Fire Services, LLC .... 877-393-5544 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Service Master Plumbing Services ............. 407-671-6494 Unifour Fire & Safety ................ 813-283-1801

FLOOR COVERING

cUtting edge cArPet 407/244-5588 “your ComPlete flooring sourCe”

Arbor Contract Carpet .............................. 407-438-1129 Carpet & Blinds Beautiful........................... 407-578-6000 Chadwell Supply ....................................... 888-341-2423 Commercial Flooring Distributors ............... 386-668-0121 Cutting Edge Carpet, Inc. ........................... 407-244-5588 House of Floors......................................... 407-830-6999 Lifestyle Flooring, Inc................................. 407-293-8334 Mohawk Industries ................................... 800-266-4295 Real Floors ............................................... 407-960-1752 Redi Carpet .............................................. 407-855-4700 Rite Rug ................................................... 407-792-4064 Sherwin Williams Company (The) ............... 407-843-6020 Turnz, LLC ................................................ 407-770-2200

FOUNTAINS/SALES & SERVICE Vermana .................................................. 888-599-2477

FURNITURE/HOUSEWARES SALES/LEASING Admiral’s Casual Furniture......................... 800-999-2589 AFR Furniture Rental ................................. 407-608-5141 Cort ......................................................... 407-678-2677 ET & T Distributors, Inc. ............................. 888-642-2226 Florida Patio Furniture & Restrapping, LLC.. 407-483-7922 Southern Furniture Leasing........................ 407-867-7347 Sunbrite Outdoor Furniture ........................ 407-294-9041

GENERAL CONTRACTORS AAPCO Florida-A Division of AAPCO Group ........................................ 800-728-2690 AMH Construction, Inc............................... 407-408-1822 Allsouth Renovations, Inc. .......................... 888-323-8601 Coastal Reconstruction.............................. 407-644-1800 Criste Construction, Inc.......................... 407-324-2222 DBK Construction Group, Inc...................... 386-860-2050 EDC Services Group .................................. 407-771-4442 G & F Renovations, Inc. ............................. 407-732-7911 Global Roofing, LLC................................... 407-732-7911 GO Roofing (CCC/CGC) ........................... 407-786-2171 Harrison Brown Construction ..................... 407-637-2985 Ox-Built Construction, LLC......................... 770-485-3698 Paramount Drywall, Inc.............................. 305-828-4757 Randazzo Builders, Inc. ............................. 352-385-4783 Renovation Group, Inc (The) ....................... 866-417-7350 Statewide Construction ............................. 407-282-2809 SWET Construction Group ......................... 321-594-5569 Triangle Construction ................................ 407-846-8274 Windsor Redevelopment Corp .................... 813-854-3800 Zee’s Roofing and Construction, Inc. .......... 407-878-2225

GIFT BASKETS Baskets by Nancy ..................................... 407-658-7724 The Welcome Basket................................. 386-279-7536

GOLF CAR/TRIKES/LEASING/SALES/SERVICES Advantage Golf Cars ................................. 407-440-2804 Golf & Electric Vehicles .............................. 407-568-2122 Orlando Golf Cars ..................................... 407-426-9727

GUTTERS/PROTECTION/CLEANING AAPCO Florida-A Division of AAPCO Group . 800-728-2690 Mallard Systems ....................................... 321-804-4907

HARDWARE RAPCO Supply .......................................... 800-678-0023 VingCard Elsafe ........................................ 214-789-5340

HUMAN DIRECTIONAL/SPINNERS Aarrow Sign Spinners................................ 301-221-4752

INSURANCE SALES

APArtment insUrAnce of floridA 407/920-1116 habitational insuranCe sPeCialists Apartment Insurance of Florida .................. 407-920-1116 Marsh & McLennan Agency ....................... 407-849-0333

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THE KEY YELLOW PAGES INSURANCE SERVICES/RISK MANAGEMENT Apartment Insurance of Florida .................. 407-920-1116 Marsh & McLennan Agency ....................... 407-849-0333 Yardi Systems, Inc..................................... 407-921-8526

INTERNET SERVICES AND DESIGN Apartment List .......................................... 770-617-8812 Apartments.com ....................................... 813-504-0507 Bright House Networks .............................. 813-436-2214 GStarr LLC ............................................... 407-473-3968 Koncept Design Studio .............................. 404-888-0198 0pinions Vary ............................................ 407-733-4351 R.A. Cassel & Associates ........................... 407-599-5890 SightPlan.................................................. 407-230-3594

INTERIOR DESIGN Kay Green Design, Inc. .............................. 407-246-7155 Koncept Design Studio .............................. 404-888-0198

IRRIGATION REPAIRS/PARTS American Backflow Testing ........................ 877-393-5544 B&M Landscape Concepts......................... 407-677-7799 D.M. Koehn Landscaping Inc.. ................... 904-716-0683 Harvey Baker Plumbing, Inc. ...................... 407-859-3572 Innovations Design Group .......................... 407-440-3574 Luke Brothers Landscape Services.. 727-937-6448 ext 2045 Servello & Son, Inc. ................................... 386-753-1100 Service Master Plumbing Services ............. 407-671-6494

KEY CONTROL SYSTEMS BuildingLink.com ...................................... 407-529-6063 VingCard Elsafe ........................................ 214-789-5340

LAKE MAINTENANCE Southern Aquatic Management, Inc. ........... 407-878-6655

LANDSCAPE ARCHITECT Innovations Design Group .......................... 407-440-3574

LANDSCAPING/LAWN MAINTENANCE/ CONSULTING Ackman Brothers Landscaping, Inc. ........... 407-929-3062 B&M Landscape Concepts......................... 407-677-7799 Budd Group (The)...................................... 407-823-8188 D.M. Koehn Landscaping Inc. .................... 904-716-0683 Florida Pest Control................................... 407-896-6601 Greater Outdoors Lawn Care ..................... 407-438-1601 Hogan Landscapes, Inc. ........................... 407-283-5296 Innovations Design Group .......................... 407-440-3574 Luke Brothers Landscape Services ..... 727-937-6448 ext 2045 Preferred Maintenance .............................. 904-217-3196 Royal Landscape Nursery .......................... 407-296-3042 Servello & Son, Inc. ................................... 386-753-1100 Superior Ideas, Inc. ................................... 407-416-7755 The Davey Tree Expert ............................... 407-331-8020 US Lawns ................................................. 407-319-9044 ValleyCrest Landscape Maintenance .......... 407-702-4929

LAWN/SHRUB SPRAYING B&M Landscape Concepts......................... 407-677-7799 D.M. Koehn Landscaping Inc. .................... 904-716-0683 Florida Pest Control................................... 407-896-6601 Hogan Landscapes, Inc. ........................... 407-283-5296 Luke Brothers Landscape Services .... 727-937-6448 ext 2045 Massey Services ....................................... 407-645-2500 Servello & Son, Inc. ................................... 386-753-1100 Sterling Pest Control, Inc. .......................... 407-277-7378 US Lawns ................................................. 407-319-9044

LEASING COMPANY Condo Experts USA Inc. ............................. 305-502-7888

LEGAL lAW offices of heist, Weisse & Wolk, P.A. ph: 407/872-1995 FaX: 407/872-1725

Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038

Law Office of James I Barron, III, P.A. ......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Reisch Consulting Group, Inc. .................... 407-628-2742 Warren & Skaggs, PLLC ............................ 407-792-5659

MAINTENANCE REPAIRS EDC Services Group .................................. 407-771-4442 EPIC Home Services, Inc............................ 407-415-3588 Urban Jungle Wildlife Removal ................... 321-438-4294

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THE KEY www.aago.org

MAINTENANCE SUPPLIES Chadwell Supply ....................................... 888-341-2423 EDC Services Group .................................. 407-771-4442 HD Supply ................................................ 407-232-0097 Lowe’s Companies .................................... 336-232-4816 Maintenance Supply Headquarters ............. 813-299-9338 Marcone Supply........................................ 407-422-8381 RAPCO Supply .......................................... 800-678-0023 Softwash Systems .................................... 407-519-1235 Wilmar Industries ...................................... 954-815-0800

MANAGEMENT CONSULTANT Satisfacts Research .................................. 866-655-1490

MARKET RESEARCH 407apartments ......................................... 407-505-4332 ALN Apartment Data, Inc. .............. 800-643-6416 Ext 205 CoStar Group, The..................................... 321-558-4061 MyRentComps.com .................................. 407-206-3791

MICROWAVE OVEN PARTS RAPCO Supply .......................................... 800-678-0023

MOLD/ASBESTOS/LEAD REMEDIATION/ RESTORATION & CONSULTING Baxter Restoration .................................... 407-423-5553 C & B Carpet and Upholstery Cleaning, ...... 407-354-1769 Coastal Reconstruction.............................. 407-644-1800 ELG Property Solutions .............................. 407-791-2991 G & H Carpet Care, Inc .............................. 407-671-7877 Recromax................................................. 407-455-0955

MOLD INSPECTION SERVICES Air Quality Assessors................................. 407-233-0493

MULCH Royal Landscape Nursery .......................... 407-296-3042

MULTIFAMILY MARKET RESEARCH & ANALYSIS ALN Apartment Data, Inc. .............. 800-643-6416 Ext 205

NEWSLETTERS Resident News.......................................... 800-961-1916

ONLINE MARKET SURVEY MyRentComps.com .................................. 407-206-3791

ORNAMENTAL IRON WORKS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850

OUTDOOR/INDOOR FURNITURE/REFINISHING sUnBrite oUtdoor fUrnitUre 407/294-9041 new sling & straP furniture re-finish • re-straP • re-sling

Admiral’s Casual Furniture......................... 800-999-2589 ET & T Distributors, Inc. ............................. 888-642-2226 Florida Patio Furniture & Restrapping, LLC.. 407-483-7922 Sunbrite Outdoor Furniture ........................ 407-294-9041

PAINTING (APPLICATORS) r-tistic interiOrs, inc.

407/677-6197 • interior Painting • drywall rePair • texturing • tile

AAPCO Florida-A Division of AAPCO Group . 800-728-2690 All Renew Services, LLC. ..................... 904-386-1762 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc. ................................................... 407-367-9022 ELG Property Solutions .............................. 407-791-2991 EPIC Home Services, Inc............................ 407-415-3588 GDE Renovations, Inc. ............................... 407-321-8886 Hydroswift Cleaning Inc ............................. 407-568-9096 Intellectual Designs, Inc. ............................ 407-847-2330 Jim Cary Painting...................................... 407-468-6057 JIM Property Services, LLC ........................ 888-222-6013 Luminous Painting & Renovating, LLC ........ 407-542-3514 Ox-Built Construction, LLC......................... 770-485-3698 Porter/PPG Paints ..................................... 407-947-8570 Preferred Maintenance .............................. 904-217-3196 Professional Painting of Central Florida....... 321-402-2087 Renovia .................................................... 317-710-3575 R-Tistic Interiors ....................................... 407-677-6197 Statewide Construction.............................. 407-282-2809 ZMG Construction, Inc. .............................. 407-865-5771

PAINTS & SUPPLIES Behr Paint Corporation .............................. 407-341-2759 Color Wheel Paints .................................... 407-293-6810 Lowe’s Companies .................................... 336-232-4816 Paint Drop by Valspar (The)........................ 407-816-9146 Porter/PPG Paints ..................................... 407-947-8570 Professional Painting of Central Florida....... 321-402-2087 RAPCO Supply .......................................... 800-678-0023 Sherwin Williams Company (The) ............... 407-468-9671 Valspar Corporation................................... 512-820-4328

PARKING LOT MAINTENANCE All County Pavement Management Solutions an M&M Asphalt Co. ................ 407-610-8069 All Terrain Tractor Service, Inc. ................... 386-218-6969 Criste Construction, Inc. ............................ 407-324-2222 Driveway Maintenance, Inc. ....................... 407-298-8558 Florida Pavement Services, Inc................... 407-538-5929 MRC Contracting, LLC ............................... 321-527-8801 Sunray Paving and Construction ................ 407-202-0716

PATIO/PORCH/RAILING AAPCO Florida-A Division of AAPCO Group . 800-728-2690

PATROL SERVICES Critical Intervention Services ...................... 407-408-6431 Palm Security Services .............................. 877-824-4025 Patrol Services International ...................... 407-351-6565 Premier Security ....................................... 321-206-3881 Security and Investigations Inc. .................. 321-960-6672 Veterans Security Corps of America, Inc ..... 954-731-5161

PERSONNEL/TEMPORARY SERVICES

hh stAffing services, inc 407/401-9496 from regional managers to grounds maintenanCe – give us a Call Apartmentjobs.com ................................... 877-682-6200 BG Staffing ............................................... 813-314-2069 HH Staffing ............................................... 407-401-9496 Liberty Group, The..................................... 407-512-6408 RecruiterMixer .......................................... 407-641-5577

PET SERVICES/SITTING Pet and Playground Products ..................... 334-318-5448 PooPrints Central Florida ........................... 407-496-3133

PLANTS/PLANTING SUPPLIES Greater Outdoors Lawn Care ..................... 407-438-1601 Royal Landscape Nursery .......................... 407-296-3042

PLAYGROUND/SHADE & PARK EQUIPMENT ET & T Distributors, Inc. ............................. 888-642-2226 Korkat Inc................................................. 770-214-9322 Pet and Playground Products ..................... 334-318-5448 Top Line Recreation .................................. 800-921-4509

PLUMBING PARTS/SUPPLIES/SERVICES service mAster PlUmBing 407/671-6494 now you Can Call a name you Can trust

American Backflow Testing ........................ 877-393-5544 Avalon Manufacturing ............................... 407-619-1463 Coastal Backflow, LLC ............................... 386-837-2027 Flo-Tec Automation . ................................. 727-531-8796 Harvey Baker Plumbing, Inc. ...................... 407-859-3572 Moen ....................................................... 813-394-0363 RAPCO Supply .......................................... 800-678-0023 Reliance Plumbing .................................... 407-831-4459 Roto Rooter .............................................. 407-855-7900 Service Master Plumbing Services ............. 407-671-6494 Wilmar Industries ...................................... 954-815-0800

PRE-EMPLOYMENT/RESIDENT SCREENING CoreLogic SafeRent .................................. 855-491-2696 First Advantage ......................................... 800-590-8535 On-Site.com ............................................. 407-370-4648 RealPage Inc. ........................................... 972-820-3015 Resident Check......................................... 800-491-2580 Yardi Systems, Inc..................................... 407-921-8526

THE KEY YELLOW PAGES PRESSURE WASHING/EXTERIOR BUILDING CLEANING DRS Inc. ................................................... 407-367-9022 Elite Pest Systems .................................... 407-331-0030 Globiserv, Inc. ........................................... 407-341-7651 Jim Cary Painting...................................... 407-468-6057 Mallard Systems ....................................... 321-804-4907 Professional Painting of Central Florida....... 321-402-2087 Ox-Built Construction, LLC......................... 770-485-3698 Renovia .................................................... 317-710-3575 Sparkling Clean ........................................ 407-247-0333 Squeegee Squad ...................................... 407-921-0072

PRINTING/TYPESETTING/GRAPHIC ARTS Apartment Finder Magazine ........... 407-894-3847 ext 120 American Heritage Press ....................... 407-679-2000 For Rent Media Solutions........................... 800-882-5659 Greater Orlando Apartment Guide .............. 407-888-0745 Koncept Design Studio .............................. 404-888-0198

PROMOTIONAL PRODUCTS/EVENTS Koncept Design Studio .............................. 404-888-0198 0pinions Vary ............................................ 407-733-4351 World Advertising of Florida ....................... 813-835-9500

PUBLIC RELATIONS 0pinions Vary ............................................ 407-733-4351

PUBLISHERS 407apartments ......................................... 407-505-4332 Apartment Finder Magazine ..............407-894-3847 X 120 For Rent Media Solutions........................... 800-882-5659 Greater Orlando Apartment Guide .............. 407-888-0745

PURCHASING SERVICES Buyers Access .......................................... 303-991-5580

REAL ESTATE BROKERAGE/MULTI-FAMILY/ APPRAISAL/DEVELOPER Apartment Hunters.................................... 407-930-4607 Condo Experts USA Inc. ............................. 305-502-7888 Marcus & Millichap ................................... 407-557-3800 Reisch Consulting Group, Inc. .................... 407-628-2742

REFERRAL SERVICES Apartment Hunters.................................... 407-930-4607 The Welcome Basket................................. 386-279-7536

REHAB g & f renovAtions, inc.

407-732-7911 multi-family renovation sPeCialist

AAPCO Florida-A Division of AAPCO Group. ....................................... 800-728-2690 All Renew Services, LLC. ..................... 904-386-1762 Allsouth Renovations, Inc. .......................... 888-323-8601 BST-Armorcon .......................................... 407-999-5054 Coastal Reconstruction.............................. 407-644-1800 Commercial Flooring Distributors ............... 386-668-0121 Criste Construction, Inc. ............................ 407-324-2222 Custom Klosets and Cabinets .................... 813-246-4806 DBK ......................................................... 386-860-2050 EDC Services Group .................................. 407-771-4442 G & F Renovations, Inc. ............................. 407-732-7911 GDE Renovations, Inc. ............................... 407-321-8886 GO Roofing (CCC/CGC) .......................... 407-786-2171 Kay Green Design, Inc. .............................. 407-246-7155 Randazzo Builders, Inc. ............................. 352-385-4783 Renovation Group, Inc (The) ....................... 866-417-7350 Service Master Plumbing Services ............. 407-671-6494 Spraggins, Inc........................................... 407-295-4150 Statewide Construction ............................. 407-282-2809 Switch Electric LLC ................................... 800-929-5035 Turnz, LLC ................................................ 407-770-2200 Windsor Redevelopment Corp .................... 813-854-3800 ZMG Construction, Inc. .............................. 407-865-5771

RELOCATION SERVICES Apartment Hunters.................................... 407-930-4607 Apartment List .......................................... 770-617-8812

REMODELING

SECURITY SERVICES/ON-SITE

cUtting edge cArPet 407/244-5588 “your ComPlete flooring sourCe”

AJS Building & Renovations ....................... 407-298-9700 Amerikote Enterprises, Inc. ........................ 407-884-5900 AMH Construction, Inc............................... 407-408-1822 Artisian Refinishing ................................... 407-952-7241 BST-Armorcon .......................................... 407-999-5054 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc. ................................................... 407-367-9022 GO Roofing (CCC/CGC) .......................... 407-786-2171 Harrison Brown Construction ..................... 407-637-2985 Kay Green Design, Inc. .............................. 407-246-7155 Kitchen Solvers of Orlando......................... 407-603-1945 Luminous Painting & Renovating, LLC ........ 407-542-3514 Moen ....................................................... 813-394-0363 Mr. Fix It All, Inc......................................... 678-891-7704 Ox-Built Construction, LLC......................... 770-485-3698 Paramount Drywall, Inc.............................. 305-828-4757 Switch Electric LLC ................................... 800-929-5035

RESIDENT RETENTION Cares By Apartment Life ............................ 407-408-4245 Satisfacts Research .................................. 866-655-1490

RESIDENT SURVEYS Satisfacts Research .................................. 866-655-1490

RESIDENTIAL PRODUCTS/SERVICES Apartments.com ....................................... 813-504-0507 One Call Now............................................ 937-573-2346 Palm Security Services .............................. 877-824-4025 PooPrints Central Florida ........................... 407-496-3133

RESTORATION - FIRE, WATER, & WIND INSURANCE Accident Cleaners..................................... 407-438-9699 AJS Building & Renovations....................... 407-298-9700 AMH Construction, Inc............................... 407-408-1822 Baxter Restoration .................................... 407-423-5553 C & B Carpet and Upholstery Cleaning, ...... 407-654-1769 Coastal Reconstruction ............................. 407-644-1800 Criste Construction, Inc. ............................ 407-324-2222 Criste Enterprises Inc. ............................... 407-324-2222 DRS Inc.................................................... 407-367-9022 Elite Steam, Inc......................................... 407-209-9843 ELG Property Solutions .............................. 407-791-2991 Kitchen Solvers of Orlando ........................ 407-603-1945 Ox-Built Construction, LLC ........................ 770-485-3698 Recromax................................................. 407-455-0955 Renovation Group, Inc. (The) ...................... 866-417-7350 SWET Construction Group ......................... 321-594-5569 Windsor Redevelopment Corp.................... 813-854-3800

ROOF AND EXTERIOR CLEANING DRS Inc.................................................... 407-367-9022 Mallard Systems ....................... 877-382-5620 Petersen Dean Roofing & Solar .................. 407-857-1757 Renovia .................................................... 317-710-3575 Softwash Systems .................................... 407-519-1235 Squeegee Squad ...................................... 407-921-0072 Urban Jungle Wildlife Removal................... 321-438-4294

ROOFING CONTRACTORS/CONSULTANTS AAPCO Florida-A Division of AAPCO Group. ..................................... 800-728-2690 Avalon Manufacturing ............................... 407-619-1463 DRS Inc.................................................... 407-367-9022 ECS ......................................................... 407-859-8378 G & F Renovations, Inc. ............................. 407-732-7911 GDE Renovations, Inc. ............................... 407-321-8886 Global Roofing, LLC .................................. 407-732-7911 GO Roofing (CCC/CGC) .......................... 407-786-2171 Gulf Western Roofing ................................ 321-443-8096 Ox-Built Construction, LLC ........................ 770-485-3698 Performance Roofing ................................ 407-210-1503 Petersen Dean Roofing & Solar .................. 407-857-1757 Quality Roofing of Florida, Inc. ................... 813-620-4797 Randazzo Builders, Inc. ............................. 352-385-4783 Rhyne Restoration, Inc............................... 407-556-3997 R/J Group, Inc .......................................... 386-760-0764 Watermark Restoration.............................. 770-853-8641 Zee’s Roofing and Construction, Inc. .......... 407-875-2225 ZMG Construction, Inc............................... 407-865-5771

criticAl intervention services SPECIALIZING IN SECURITY AND PATROL SERVICES

407/408-6431

jeff.ezell@kkPseCuritygrouP.Com Complete Access Control of Central Florida, Inc. ........................................... 407-381-3995 Critical Intervention Services...................... 407-408-6431 Freeman Security Services Inc. .................. 407-507-3880 Palm Security Services.............................. 877-824-4025 Patrol Services International ...................... 407-351-6565 Premier Security ....................................... 321-206-3881 Security and Investigations Inc. .................. 321-960-6672 Systems Group, The .................................. 407-532-6021 Veterans Security Corps of America, Inc ..... 954-731-5161

SECURITY SYSTEMS/SERVICE, INSTALLATION & MONITORING Advantage Integration Technology .............. 407-816-9101 Critical Intervention Services...................... 407-408-6431 Freeman Security Services Inc. .................. 407-507-3880 Firetronics, Inc. ......................................... 407-774-6900 Premier Security ....................................... 321-206-3881 Royce Integrated Solutions ........................ 843-421-0699 Systems Group, The .................................. 407-532-6021 Veterans Security Corps of America, Inc ..... 954-731-5161

SEWER/SEPTIC Harvey Baker Plumbing, Inc. ..................... 407-859-3572 Service Master Plumbing Services ............. 407-671-6494

SIDING/INSTALLATION AAPCO Florida-A Division of AAPCO Group ........................................ 800-728-2690 Ox-Built Construction, LLC ........................ 770-485-3698

SIDEWALK REPAIRS/GRINDING Florida Pavement Services, Inc. ................. 407-538-5929 MRC Contracting, LLC ............................... 321-527-8801 Shayne Systems, Inc. ................................ 407-299-2552

SIGNS/FLAGS/BANNERS d. sink, inc.

321/231-5804 flags • banners • signs • weekend direCtionals American Heritage Press ....................... 407-679-2000 D. Sink, Inc. .............................................. 407-474-8274 DeNyse Companies................................... 727-366-9267 Oakhurst Signs ......................................... 407-982-5494 Resident News ......................................... 800-961-1916

SPA & POOL HEATERS Spies Pool, LLC ........................................ 407-847-2771

SPRINKLER SYSTEMS (IRRIGATION) Service Master Plumbing Services ............. 407-671-6494 ValleyCrest Landscape Maintenance .......... 407-702-4929

SWIMMING POOL CHEMICALS/SUPPLIES/ CLEANING Poolsure....................................... 800-858-7665 ext 147 Spies Pool, LLC ........................................ 407-847-2771 Vermana .................................................. 888-599-2477

SWIMMING POOL REPAIRS & RENOVATION Poolsure....................................... 800-858-7665 ext 147 RAPCO Supply .......................................... 800-678-0023 Spies Pool, LLC ........................................ 407-847-2771 Vermana .................................................. 888-599-2477

TELECOMMUNICATIONS & ENTERTAINMENT SERVICES Bright House Networks.............................. 813-436-2214 Century Link MDU..................................... 407-889-6269 Indatus..................................................... 800-727-4246 One Call Now ........................................... 937-573-2346 Summit Broadband ................................... 407-996-8900

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THE KEY YELLOW PAGES Conservice ............................................... 904-415-3963 Duke Energy............................................. 866-843-6546 Energy Management Systems, Inc. 800-965-9642 ext 403 NWP Services Corporation......................... 949-253-2512

TELEPHONE ANSWERING SERVICES/ PAY TELEPHONES CallMaX ................................................... 770-919-9771 Indatus..................................................... 800-727-4246 RealPage Inc. ........................................... 972-820-3015

Invisible Waste Services ............................ 407-509-1293 Premium Trash Services ............................ 321-872-7497 Skinner Waste Solutions ........................... 904-683-6755 Valet Waste, Inc. ....................................... 877-574-2587 Waste Pro of Florida.................................. 321-377-5391

VOICEMAIL/MESSAGING

WATER CONSERVATION

CallMaX ................................................... 770-919-9771 One Call Now ........................................... 937-573-2346 SightPlan ................................................. 407-230-3594

TENNIS COURTS MRC Contracting ...................................... 321-527-8801

TREE SERVICES

Moen ....................................................... 813-394-0363 NWP Services Corporation......................... 949-253-2512 Orlando Utilities Commission ..................... 407-434-2248 Service Master Plumbing Services ............. 407-671-6494

WASTE/RECYCLING/SPECIALTY/CONSULTING Accelerated Waste Solutions of North America LLC. ......................... 866-698-2874 Affinity Waste Solutions ............................. 407-468-5387 Conex Recycling Corporation ..................... 866-879-2663 Invisible Waste Services ............................ 407-509-1293 Premium Trash Services ............................ 321-872-7497 Recycling Textile Management (RTM) ......... 404-557-1234 Skinner Waste Solutions ........................... 904-683-6755 Sunshine Recycling Group ......................... 407-843-7990 Valet Waste, Inc. ....................................... 877-574-2587 Waste Management .................................. 407-687-5079 Waste Pro of Florida.................................. 321-377-5391

Superior Ideas, Inc. ................................... 407-416-7755 The Davey Tree Expert............................... 407-331-8020

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invisiBle WAste services 407/509-1293

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THE KEY www.aago.org

LegaLine The Law Offices of Heist, Weisse & Wolk, P.A.

Dear Harry, One of our residents has been paying late on a regular basis. He always pays late fees, but it seems that the rent is coming in later and later each month.

We gave this resident a 3-day notice and wrote on the notice that we will not accept a personal check.

Sure enough, today in our drop box, the resident’s personal check appeared. We would like to refuse this check. Can we return this resident’s personal check and demand that he pay by money order or certified check?

Signed: “Demanding Certified Funds in Davenport” Dear Demanding, You need to carefully look at the lease. Many leases provide that you can demand certified funds or money orders only if the resident has previously given you a check that was returned for non-sufficient funds or that was written on a closed account. Other leases state that you can demand payment by certified funds or money orders at any time. Once you have reviewed the lease, note that if you have not followed your lease and you have accepted a check in the past even when tendered late, the resident can raise the argument of waiver, which means that by you not enforcing the terms of the lease in the past, you may have waived your rights to do so now. In the future, always follow your lease, and have a written office policy under which you can refuse a late payment by personal check. You should set a fixed date for this, so every resident is treated equally.

Dear Harry, We have been receiving complaints from some residents that another resident is using her apartment for short term rentals. Sometimes they see the resident with unfamiliar visitors, other times they do not. We suspected that the resident was renting her entire apartment or a bedroom out to tourists and perused AIRBNB. Sure enough, we found our

Harry Heist

resident’s listing where she is renting out her entire apartment or a bedroom only on a daily and weekly basis. We are very close to the attractions and in a desirable location. Our lease strictly prohibits subletting and also states that occupants may only stay there for 72 hours unless we give them written permission. How can we put an end to this? These people are using the pool and tennis courts, and other residents are noticing.

Signed: “Observing Subletting in Orlando” Dear Observing, You need to take action immediately and serve a SevenDay Notice to Cure, which will clearly cite the resident’s violation of the lease. Always ask your attorney for the proper wording. You should then reexamine the lease agreement and include wording in future lease agreements that clearly prohibits subletting, room renting or renting the apartment in any way like this to tourists. This type of activity is on the rise and will not be stopped unless you take fast action. Enforce your present lease, and if necessary, modify your lease to better address this issue in the future. If you are using the Blue Moon Lease, put the proper wording under the Special Stipulations section until the Blue Moon Lease form gets modified.

Dear Harry, We suspect drug activity is occurring in one of our apartments. People are stopping by at all hours of the day and night for short periods of time.

Sometimes the people stopping by have knocked on the wrong resident’s door looking for our problem resident. We called the police, and oddly they do absolutely nothing about it but take our information.

Something just does not seem right. Why is law enforcement not doing anything? How can we get this problem resident out?

Signed: “Dealing with Dealers in Deltona” LegaLine

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THE KEY www.aago.org

Dear Dealing, If law enforcement does nothing, as is often the case, you need to evict based upon excessive traffic to and from the unit and the unreasonable disturbances the traffic causes.

You will need witnesses who will attend court if an eviction is contested, and possibly video surveillance to make a strong case. Affidavits by other resident are inadmissible hearsay. Your best approach is to confront the resident, tell him what you know, and try to get him to sign an agreement to vacate. Often this will solve the problem, as most drug dealers do not wish to continue business when they become aware that everyone has knowledge of the situation. Often the police are aware of the drug dealing, but they may allow it to go on unabated if it is part of a larger investigation. Many drug dealers are “busted” and allowed to walk free, making deals with the police that they will continue to sell drugs but become a police informant. Unfortunately, they end up moving into your apartment community as they have no police record, and you end up losing good residents due to their activity.

Day Notice to Cure. While that is the easy part, proving there are indeed unauthorized persons is difficult, and conversely, there is a waiver concern if the unauthorized occupants have been there a long time, and especially problematic if the residents on the lease tried to claim that prior management allowed them to reside there. You want to look at each lease and see how close you are to the ending date of the lease. If close to the end of the lease term, these residents need to be non-renewed in accordance with the terms of your lease. Finally, you may consider implementing a car registration parking tag situation along with assigned parking spaces, and then slowly tow vehicles after proper notice is given, and only as a last resort. Registration and sudden towing of cars that have been parked on your property for months can result in unpleasant and expensive, improper towing claims.

Make sure that you have the statutorily compliant towing signs on the property, and carefully review the towing statute to make sure that the size, design and placement of the towing signs are proper.

Dear Harry, We just took over a property and are trying to sort out who lives in each apartment. It seems that prior management was extremely sloppy, and we are finding that more occupants are in these apartments than are listed as residents on the lease. It is causing a serious parking problem, as we have limited parking. When we have confronted the residents, they claim that the other occupants have been living there sometimes for over a year, and the prior management company had no problems with this. We can’t tolerate this.

We only allow those residents who are on the lease as residents plus minor children as occupants to reside in each apartment. Should we serve sevenday notices for the unauthorized occupants, and if they do not voluntarily move out, begin evictions?

We have got to clean this place up. It is a mess.

Signed: “Taking Names in Tavares”

(866) 502-5013

Dear Taking Names, There are a couple approaches you can take. If you believe that there are unauthorized occupants residing in an apartment, you want to prepare and serve a Seven-

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TRIO OF PREMISES LIABILITY CASES TO BE CONSIDERED history of vision problems, and was advised by his doctor to use caution while walking. Outback offered an expert toxicologist who opined that Shaw’s judgment and perception would have been impaired at the time of the fall.

This article will examine three recent jury verdicts in premises liability matters: SHAW V OUTBACK STEAKHOUSE, Pinellas County Case No. 12-5561 (Judge Schafer 7/16/15): Shaw sued Outback when he tripped and fell while walking down the steps. He claimed that there was a dangerous safety strip. He further stated that his heel caught on the quarter-inch raised safety strip that caused him to be propelled two steps into the parking lot.

By: Kevin Knight

Outback asserted that the steps were not dangerous and that the trip and fall resulted from Shaw drinking alcohol, taking pain medication and having pre existing vision issues.

Outback offered the testimony of an expert who stated that the steps met all building code requirements and the strip was secure. Outback produced evidence that Shaw had taken Hydrocodone (a narcotic pain medication) and consumed four Jack Daniels before the fall. Further, Shaw had a prior

As a result of his fall, Shaw sustained a left hip fracture as a result of the fall, necessitating surgery.

The jury found no negligence on Outback’s part which was a legal cause of damage to Shaw.

OPPENHEIM VS. NAP, INC„ D/B/A SCOTTI AUTO REPAIR, Palm Beach County Case No. 14-2571 (Judge Jamie Goodman 8/19/15): Oppenheim slipped and fell in Nap’s garage at its auto repair shop. She asserted that Nap’s was negligent in allowing a dangerous condition to exist on the floor. Nap denied all negligence, and argued that Oppenheim went beyond the area of invitation by walking into the garage work area.

Oppenheim was a 61-year-old female at the time of the fall.

She dropped her car off at Nap’s business for repairs. She

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THE KEY www.aago.org

Legal News

parked her car in front of the garage, walked into the work area, and slipped and fell.

Nap argued that Oppenheim ignored an obvious sign posted at the entry to the garage, which prohibited customers from entering the work area, and that there was no evidence of a dangerous condition on the floor. An eye witness stated that she did not see any foreign substance on the floor of the garage after Oppenheim fell.

Nap stated that Oppenheim had made an excellent recovery from her multiple fractures, and that she would not require future surgery if damages were awarded.

Oppenheim suffered a hip fracture, for which a complete hip replacement was performed. She also sustained a wrist fracture which necessitated surgery. There are were also recommendations for future surgery. Medical bills totaled approximately $90,000.

Oppenheim’s attorney asked the jury for a total damage award of $617,140.

Nap argued that it had a reasonable floor inspection and maintenance program in place at the time of the incident. Nap further argued that its policy was to clean spills immediately, but it had no notice of a spill at the time in question. Finally, Nap claimed that Oppenheim failed to watch where she was walking.

The jury found Nap 10% negligent and Oppenheim 90% comparatively negligent. Oppenheim was awarded $120,000 in gross damages, reduced to a net award of $12,000. The award included $90,000 in past medical expenses, and $30,000 in past pain and suffering but no future damages.

DUNLAP V RIDLEY PARK SWIM CLUB, Delaware County PA Case No: 12-9105 (Judge James Proud 3/19/14): Dunlap was a 70 year old female who was a business invitee at the Ridley Swim club. On the grounds of the Club there was a black locust tree which fell and struck Dunlap. Prior to trial, the owner of the property settled with Dunlap for $350,000. Dunlap continued on with her suit against the Club arguing that the club should have trimmed the branches and should have limited parking near the tree. The Club argued that the tree was visible and they were unaware of it presenting any issue or problem.

As a result of being hit by the tree, Dunlap fractured her hip and knee and had to have surgery.

The jury awarded Dunlap $750,000 against the Club. This was in addition to the $350,000 that Dunlap had recovered against the owner.

CONCLUSION/TAKE AWAY: There are a lot of lessons to be learned by landlords reading about these three verdicts. Watch your steps. Watch your trees. Watch your slippery spots. In short, watch anything that you can repair, replace, fix or clean. Amen.

Legal News

JANUARY/FEBRUARY 2016

35

And So It Was...

Thanks for Giving Luncheon On November 13th, nearly 200 members gathered at the Orlando Citrus Club to celebrate AAGO’s instructors, photographers, and Volunteers of the Year: Amanda Weber (Real Floors) and Bonnie Smetzer (JMG Realty). A special thanks to all of our volunteers for their hard work and dedication throughout the year. Your contributions to AAGO ensure the continued growth and success of the association.

Our guest speaker, José Fajardo (Executive Vice President of the Orlando Regional Chamber of Commerce) shared his insights on the importance of giving thanks and being actively involved in the association. Last but certainly not least, members donated a plethora of items for the AAGO Foundation’s annual Toy Drive, which benefited Toys for Tots. Thank you once again to all of the members who donated a toy for child in need this holiday season.

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THE KEY www.aago.org

JANUARY/FEBRUARY 2016

37

I

hope this finds all of you healthy, safe and in the midst of happy holiday celebrations with family and friends. By the time you settle in to read my scribblings with a cup of eggnog or other festive beverage, the House and Senate will hopefully have closed the book on the first session of the 114th Congress. They have already successfully passed the first long-term highway bill in a decade and now have only to knock out federal appropriations and tax extenders. No small feat to be sure, but apparently with Paul Ryan now Speaker of the House, the policy world is our oyster.

The final weeks of debate on Federal appropriations spending are a valuable lesson in how large bills get done in our political system.

The good news is that the starting premise is that no one – especially Republicans – wants to shut down the government. With that in mind, everyone is willing to negotiate and find the sweet spot on a comprehensive, “omnibus” federal appropriations bill. Republicans want to include policy “riders” to stop several environmental rules promulgated by the Administration as well as toughen vetting standards for Syrian refugees. Democrats want to keep out any anti-Planned Parenthood provisions, fend off anti-immigrant proposals and preserve some of those very same proposed environmental regulations. A rider to stop EPA’s Waters of the United States (WOTUS) proposed rule is in the mix for inclusion in the omnibus. As you know, this rule would be

very, very bad for the apartment industry and we have been working with a large coalition of real estate organizations and others to stop it.

In the tax extenders bill, Democrats want extension, expansion and indexing of several refundable tax credits while Republicans want to make some of their favorite business tax provisions permanent. Moreover, Republicans want to end the 40-year-old ban on exports of domestic oil which Democrats are happy to give them in exchange for extending renewable energy tax credits, more funding for conservation and a bigger child tax credit. Depending on the conclusion of the negotiations, the price tag for the final extenders legislation could be north of $500 billion over 10 years as opposed to $85-plus billion for a simple one-year extension of all of the expiring tax provisions. As I have reported to you before, there are several extenders in play that are of great interest to the apartment industry.

These have to do with expensing, energy efficiency benefits and affordable housing. All look to be in good shape for inclusion in the final package, though the jury is still out on what the term of that extension will be.

The issue of gun violence, mental health screening and stricter controls on gun ownership was put back in front of lawmakers by the recent terrorist acts in San Bernardino, California. Though there has been and will continue to be rigorous debate in Congress, it does not appear that any new legislation will be considered before adjournment. There is relevancy to the apartment industry here as owners and operators grapple with how to handle conceal carry, open carry and other laws that allow individuals to possess and carry firearms on their person in public. National firms and local independent owners alike are attempting to strike a balance between respect for legal rights and the safety of their residents. Because Congress is very unlikely to pass any national standards in this area, owners with property across municipal and state boundaries will have to comply with myriad different rules.

Key Mag azin e Sp ecia l Ed May/June 2016 ition May/June 2016

Key Key Magazine Magazine Special Special Edition Edition

AAGO Membership Directory

Remember to mark your calendars for the 2016 NAA Capitol Conference and Lobby Day which will take place in March in Washington, D.C. NAA has a new and ambitious goal for the event. We’re going to reach every one of the 535 Congressional offices – that’s 435 Representatives and 100 Senators – on Lobby Day on March 9. The Capitol Conference will be held the day before, starting right after lunch with an issues orientation and . advocacy training followed by keynote speaker Joe Scarborough, a former member of the House and host of MSNBC’s Morning Joe. While members The May/June 2016 Edition of Key Magazine of the House will be in recess the week of March 7, NAA members can F or ad of the Apartment will include the first edition schedule meetings with their important key staff members in Washington ver i (40Orlando’s and just as importantly schedule meetings with all 100 members of the Association of Greater sing 4) 3 tMembership infor U.S. Senate, which will be in session. NAA members who aren’t planning 89-1 Directory! matotiattend the Capitol Conference will help us reach our goal by scheduling 719at For advertising information call Donnie Walden on c o The Membership Directory will include a detailed property ll D tours at home with their Representatives that week.

(404) 389-1719 or email dwalden@pubman.net r em meetings or a

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listing of all Apartment Owners and Managers, an alphabetical listing of all Associate members and an expanded Buyers Guide listing of all the services provided by our members.

Please make sure all your membership dues are paid and AAGO has up to date contact information

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For advertising information call Donnie Walden at (404) 389-1719 or email dwalden@pubman.net

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THE KEY www.aago.org

ail

onn

e critical Using our grassroots poweriis Wa todour advocacy efforts on your en a and helping to carry behalf. Help us help you by coming to lWashington t our message to Congress.

Talk to you in the new year.

Regards, — Gregory S. Brown NAA Vice President of Government Affairs gregorysbrown@naahq.org

Connect With NAA Step to the Head of the Class with Education From the 2016 NAA Student Housing Conference & Exposition

By Tom Beaton, CPM, The Dolben Company 2015 National Apartment Association Chairman of the Board

L

ooking to learn from the best in student housing? Class is in session at the 2016 NAA Student Housing Conference & Exposition, February 16-17, 2016, at the Hyatt Regency in Chicago. Register now at www.naahq.org/SHC for the one event that delivers what you need to know to keep pace in this rapidly evolving sector.

You won't find a one-size-fits-all approach here, though; our world-class education program gives you access to industry experts who are dialed into the latest trends, solutions, best practices and opportunities. Choose from a range of customized learning areas gain the insights that best benefit your unique business model, from generational theory, HR, leasing and legal issues to marketing, operations, partnership and special student populations. To sweeten the deal, register by December 18 to receive the early rate, a $300 savings. And, groups of five or more have the opportunity to save another $75 each by registering together.

In addition, the NAA Education Institute has announced it will be hosting a Student Housing Certificate program in conjunction with the 2016 Student Housing Conference. The CAM designation, combined with a supplemental course specific to the student housing industry, will help managers of student housing lead a team, analyze financial information, build a sense of community, communicate and engage effectively and meet property performance goals. The cost is $199 and it is limited to 25 people.

Attendees can choose this as an option during the registration process.

Don't Waste Another Minute: Register Now and Secure Your Housing for The 2016 NAA Education Conference & Exposition

It's the moment you've been waiting for: Registration is officially open at www.naahq.org/educonf for the largest, most important annual gathering of apartment housing industry professionals—the 2016 NAA Education Conference & Exposition. June 15-18, 2016, at the Moscone Convention Center in San Francisco.

Join more than 9,200 of your peers as you learn from insightful education sessions, see the newest products and experience unparalleled networking opportunities. It's the industry's premier event, delivering value that pays dividends all year long.

You're going to feel right at home. And speaking of home, make sure that you secure your housing as soon as you register (housing may only be booked after registration is secured). Don't delay: Space is at a premium and hotels will sell out.

There are plenty of great reasons to attend the 2016 NAA Education

Conference & Exposition, but here's the bottom line: This is the only event for apartment housing industry professionals where an investment of a few days can boost your business all year long.

The combination of education, networking and deal-making simply can't be beaten. And our new San Francisco location only makes it that much better. What are you waiting for? Invest in your company and your career by registering today.

Every Member Counts: Strive for 535 at the 2016 NAA Capitol Conference

The apartment industry's national advocacy event has its largest goal ever: Reach all 535 Congressional offices on Lobby Day (March 9)!

NAA members know firsthand how policymakers affect our lives and livelihoods; however, some members of Congress do not understand how what they do on Capitol Hill impacts our businesses. That's why it's critical that we educate all 535 members of Congress and their staffs on our industry's priorities for developing, managing and operating apartment communities that house 38 million Americans.

While members of the House will be in recess the week of March 7, you can schedule meetings with their ever-important key staff members. And, of course, your help is needed in reaching all 100 members of the U.S. Senate, which will be in session. (If you aren't planning to attend the Capitol Conference, we ask that you schedule a meeting or property tour at home with your Congressman that week. Our goal is the same— reach all 535 members of Congress!)

To prepare for this historic event, learn how to enhance your advocacy skills, find out the critical issues facing the industry, and hear from former U.S. Rep. Joe Scarborough (R-FL), host of MSNBC's Morning Joe, during NAA Capitol Conference (March 8).

Then head to Capitol Hill the following day to make history! Visit www.naahq.org/Capitol for registration.

Who Says There Are No Second Chances?

Relive MAXIMIZE: 2015 Multifamily Asset Management Conference

MAXIMIZE: 2015 Multifamily Asset Management Conference may be over, but that doesn't mean you can't still garner the highest level business intelligence from the industry's sole event for boosting NOI. This year's robust program addressed current issues and provided solutions for multifamily asset managers charged with creating value for multifamily owners, managers and investors. This year's sessions represent some of the industry's best minds that build on innovative and creative ways for creating long-term value in multifamily housing communities, and all the presentations and handouts are now available at http://mamconf.naahq.org/learn-maximize/2015-sessions.

JANUARY/FEBRUARY 2016

39

And So It Was...

8 Annual th

On December 5th over 1,100 people gathered at the Hilton Orlando International Drive for the 8th Annual Golden Key Awards. The competition was fiercer than ever before because over 300 of the industry’s best were nominated. The evening began with a cocktail hour courtesy of our Key Sponsors which was followed by a wonderful dinner and awards ceremony hosted by Chip Tatum (AAGO) and Russ Webb (Atlanta Apartment Association).

This year’s tagline was “#WeAreAAGO,” which symbolizes that together we are one family of industry professionals striving for excellence. Congratulations to all of this year’s nominees and the winners who make AAGO the best it can be. You are best of the best and we are so proud of your accomplishments!

Golvden Key Awards Sponsors Special thank you to all of our sponsors: Key Sponsors: Platinum Sponsors: Gold Sponsors: 407apartments CoStar Apartment Network Rentpath Bainbridge All County Pavement Management Solutions

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THE KEY www.aago.org

ForRent Media Solutions Greystar Rapco Supply CORT Massey Services, Inc. JMG Realty AGPM G&F Renovations, Inc. MAA HD Supply Real Floors, Inc. Lincoln Property Company Arteek Supply and Design

Zillow Rental Network Sherwin Williams Company Redi Carpet Valet Waste, Inc. Concord Management, Ltd. Matrix Residential Absolutely Amazing Refinishing, Inc.

Winners

SLIDE

of the GOLDEN KEY AWARDS

JUSTIN FROST Affinity Waste Solutions Account Executive of the Year

DIANE THEISEN Key Isle at Windermere Assistant Manager of the Year

CALEB ROWE Matrix Residential Corporate Support Person of the Year

EUGENIA BERRIOS & ANGELA SOTO The Parks at Hunter’s Creek Housekeeper of the Year

VANIA LOCKLIN Falcon Square Apartments at Independence Leasing Consultant of the Year

VANESSA TORRES Seville on the Green Leasing Consultant of the Year

LAURA ORTEGA Tradition At Alafaya Assistant Manager of the Year

AMNERIS REYES MARTINEZ Windermere Cay Housekeeper of the Year

GINA VERZI Solis At Winter Park Leasing Manager of the Year

SHOW

SHANTRESA VELASQUEZ Seabrook Apartments Assistant Manager of the Year

HEATHER IVANITS Evander Square at Celebration Leasing Consultant of the Year

CHERYL NASCA Emerson Apartment Enclave in Celebration Leasing Manager of the Year

JANUARY/FEBRUARY 2016

41

RYAN HATCHETT Station House Leasing Manager of the Year

JULY VAZQUEZ The Ashford at Altamonte Springs Maintenance Supervisor of the Year

HOMAR SANTIAGO Tradition At Alafaya Maintenance Supervisor of the Year

RUBEN ACEVEDO Tierra Vista Maintenance Supervisor of the Year

JAY LEWIS The Parks at Hunter’s Creek Porter/Groundskeeper of the Year

WILLIAM ISAZA The Legends at Champions Gate Porter/Groundskeeper of the Year

DORIS GRANGER Amara at Metrowest Property Manager of the Year

ANNA KOSTENKO Emerson Apartment Enclave in Celebration Property Manager of the Year

ERIKA JOHNSON NIKKI CANNATELLI PRG Real Estate Management Dwell Maitland Property Manager of the Year Regional Supervisor/District Manager of the Year

JAIME GONZALEZ Amara at MetroWest Service Technician of the Year

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THE KEY www.aago.org

REBECCA ROSENA Highpoint Club Rookie of the Year (Management Company)

ROBERTO RODRIGUEZ Falcon Square At Independence Service Technician of the Year

JUSTIN MAINIT Baxter Restoration Rookie of the Year (Supplier)

RENE MORENO Oviedo Town Centre Service Technician of the Year

NAN CAVARRETTA Russell E. Parker Legacy Award

MARIA FILIPPONE Jason D. Keene Award

WATERFORD EAST Affordable Community of the Year

CITY VIEW AT HUGHES SQUARE Affordable Community of the Year

HOWELL BRANCH COVE Affordable Community of the Year

BONITA FOUNTAINS Best Curb Appeal

RETREAT AT LAKE NONA Best Curb Appeal

PASEO AT WINTER PARK VILLAGE Best Curb Appeal

EMERSON APARTMENT ENCLAVE AT CELEBRATION Best Marketing Campaign

ARDEN VILLAS Best Social Media Campaign

JANUARY/FEBRUARY 2016

43

SOLIS AT WINTER PARK Community of the Year

THE LEGENDS AT CHAMPIONS GATE Community of the Year

DWELL MAITLAND Community of the Year

LANDMARK AT STAFFORD LANDING Interior Design: Clubhouse, Model, and/or Leasing Office

SKYHOUSE ORLANDO Interior Design: Clubhouse, Model, and/or Leasing Office

DWELL MAITLAND Interior Design: Clubhouse, Model, and/or Leasing Office

THE GLEN II AT CAGAN CROSSINGS Lease-up of the Year

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THE KEY www.aago.org

EMERSON APARTMENT ENCLAVE AT CELEBRATION Lease-up of the Year

AFFINITY WASTE SOLUTIONS Supplier Company of the Year

AZUL BALDWIN PARK Lease-up of the Year

EVANDER SQUARE AT CELEBRATION Luxury Community of the Year

SKYHOUSE ORLANDO Luxury Community of the Year

DWELL MAITLAND Luxury Community of the Year

THE DISTRICT ON BALDWIN PARK Renovated Community of the Year

THE GLENN Renovated Community of the Year

THE PARKS AT HUNTER’S CREEK Service Team of the Year

CITY VIEW AT HUGHES SQUARE Service Team of the Year

TIERRA VISTA Service Team of the Year

JANUARY/FEBRUARY 2016

45

Earn your

CAPS

Register for CAPS Express today and earn your Designation Thursday, Feb. 18th – Sunday Feb. 21st!

Earn your Certified Apartment Portfolio Supervisor designation to enhance your leadership skills, better interpret property results and track progress toward property or portfolio objectives. Whether you are a new or experienced portfolio supervisor, enhance your knowledge and on-the-job performance.

Cost is $1499 for Members and $1349 for AAGO APASS Subscribers!

CAPS Express Modules (Feb. 18th – Feb. 21st):

• • Legal Responsibilities and Risk Management • Financial Management • Property Performance Management • Property Evaluation and Due Diligence • Effective Leadership Sponsored by:

Instructor: Alex Jackiw President Milhaus Management

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